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    Lec 6 Communication Patterns-1

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    Gina Wael
    The document discusses various communication patterns and networks including: 1) Common communication patterns like the barbell, triangle, pyramid, and series. 2) Small group networks like the chain, wheel, and all-channel and how they differ in speed, accuracy, and member satisfaction. 3) How to reduce the consequences of rumors by being transparent and explaining decisions. 4) The importance of choosing the right communication channel based on factors like richness of information and how face-to-face is the richest channel.

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    Lec 6 Communication Patterns-1

    Uploaded by

    Gina Wael
    38 views20 pages
    The document discusses various communication patterns and networks including: 1) Common communication patterns like the barbell, triangle, pyramid, and series. 2) Small group networks like the chain, wheel, and all-channel and how they differ in speed, accuracy, and member satisfaction. 3) How to reduce the consequences of rumors by being transparent and explaining decisions. 4) The importance of choosing the right communication channel based on factors like richness of information and how face-to-face is the richest channel.

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    The document discusses various communication patterns and networks including: 1) Common communication patterns like the barbell, triangle, pyramid, and series. 2) Small group networks like the chain, wheel, and all-channel and how they differ in speed, accuracy, and member satisfaction. 3) How to reduce the consequences of rumors by being transparent and explaining decisions. 4) The importance of choosing the right communication channel based on factors like richness of information and how face-to-face is the richest channel.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    38 views20 pages

    Lec 6 Communication Patterns-1

    Uploaded by

    Gina Wael
    The document discusses various communication patterns and networks including: 1) Common communication patterns like the barbell, triangle, pyramid, and series. 2) Small group networks like the chain, wheel, and all-channel and how they differ in speed, accuracy, and member satisfaction. 3) How to reduce the consequences of rumors by being transparent and explaining decisions. 4) The importance of choosing the right communication channel based on factors like richness of information and how face-to-face is the richest channel.

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    Communication Patterns

    Dr. Suzy Raouf


    Communication Patterns
    • The Barbell: Depends on the other’s confidence.

    • The Triangle: 3 people or units communicating without


    anyone feeling being left out. Depends on trust.

    • The Broken Triangle: One trusted associate of two


    enemies.

    • The Pyramid: One party assumes the top leadership


    role. Receives much info from the group.

    • The Series: Gossip, rumors,…. By the time the message


    gets back, the message has changed (Telephone Casse).
    Dr. Suzy Raouf
    • The Circle: Message sent around the circle, to avoid
    distortions from the communication chains.

    • Hub & Spokes: A combination between the Pyramid


    and the Circle. Individuals can respond directly to the
    leader or to one another.

    • Legs: Messages are communicated through levels of


    responsibility to more & more employees.

    • The Crossfire: Freedom. Works well for a


    brainstorming session.

    Dr. Suzy Raouf


    3 Common Small–Group Networks

    All-
    Channel
    Chain Wheel

    Dr. Suzy Raouf


    Small–Group Networks & Effectiveness
    Criteria
    All-
    Chain Wheel
    Channel

    Speed Moderate High High

    Accuracy High High Moderate

    Emergence Moderate High None


    of a Leader

    Member Moderate Low High


    Satisfaction

    Dr. Suzy Raouf


    Communication Networks
    Definition: Channels by which information flows.

     Formal Networks
    (Task-related, that follow the
    authority chain).
     Informal Networks
    (The company communication
    grapevine). Not so accurate (about
    75%) RUMORS
    Dr. Suzy Raouf
    Reducing Consequences of Rumors

     Announce timetables for making


    important decisions.
     Explain decisions and behaviors that may
    appear inconsistent or secretive.
     Emphasize the downside, as well as the
    upside, risks of current decisions and
    future plans.
     Openly discuss worst case possibilities.
    Dr. Suzy Raouf
    Choice of Communication Channel

     Face-to-face (Meetings)
     Video-Conferencing
     Telephone
     Electronic mail
     Memos, letters, special reports
     Flyers, bulletins, general reports
    Dr. Suzy Raouf
    Hierarchy of Channel Richness
    Channel Information
    Richness Medium

    Richest

    Face-to-Face
    Video Conference

    Telephone

    E-Mail
    Memos, Letters
    Reports
    Flyers, Bulletins,
    Leanest
    Dr. Suzy Raouf
    Applying Communication

     Words = 7%
     Tone = 38%
     Body Language = 55%
    ___________
    TOTAL 100%

    Dr. Suzy Raouf


    Direction of Communication
     Downward: Communication that flows from
    one level of a group or organization to a lower
    level.

     Upward: Communication that flows to a higher


    level in the group or organization.

     Lateral: Communication that takes place


    among members of the same work groups at
    the same level, among managers at the same
    level, or among any horizontally equivalent
    personnel.
    Dr. Suzy Raouf
    Factors for Effective Communication
     Perceived trust
     Perceived accuracy
     Desire for interaction
     Top-management receptiveness
     Upward information requirements
     Choosing the correct channel
     Being an effective/ACTIVE listener
    Utilizing
    Dr. Suzy Raouf
    feedback
    The 6 C’s of Communication

     Clear
     Concise
     Courteous
     Constructive
     Complete
     Correct

    Dr. Suzy Raouf


    Effective Approach to
    Communication- 6 W’s
    Answer the following BEFORE communicating
    – Why?
    – Who?
    – Where?
    – When?
    – What?
    – How?
    Dr. Suzy Raouf
    WHY Am I Communicating?

     Why is the communication necessary and


    what is the real reason for writing or
    speaking?
     What needs to be achieved or changed?
     Am I trying to inform, persuade, educate,
    influence, sympathize or entertain?

    Dr. Suzy Raouf


    WHO is the Receiver?

     What type of person is he / she?


    Personality, education etc.
     How will he / she react to the
    communication?
     How much knowledge does he / she have
    about the topic?
     How much time will he / she have?

    Dr. Suzy Raouf


    WHERE Will Communication Take
    Place?

     Will the recipient be close enough to any


    relevant information or in an isolated
    situation?
     Will you be able to deal with any queries
    easily?

    Dr. Suzy Raouf


    WHEN Must Communication Be
    Completed?

     Will the recipient be too busy?


     Is the deadline realistic?

    Dr. Suzy Raouf


    WHAT is Subject & Purpose of
    Communication?

     What exactly needs to be said?


     What does the recipient need to know?
     What can be omitted?
     What information must be included to
    reach my objective?

    Dr. Suzy Raouf


    HOW Should the Communication
    be Effected?

     What method of communication should be used?


     How should the points be organized to ensure
    that a logical structure is maintained?
     How can the recipient's interest be maintained?
     How can the objectives be achieved?
     How can it be ascertained that the communication
    has been understood? Is the method of feedback
    suitable?
    Dr. Suzy Raouf

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