Most Important

Terms And Conditions

For

Axis Bank Rupifi Business Card

The Most Important Terms & Conditions and all the information herein is applicable to all Credit
Cardholders / applicants of Credit Cards / customers of the Bank / members of the general public
evincing interest in the Credit Card product of the Bank with immediate effect. The MITC are
subject to change. The said MITC are in addition to and are to be read along with the terms and
conditions of the Cardholder Agreement of the Bank.

Schedule of Charges:

Charges: Axis Bank Rupifi Business Card

Joining Fee Rs. 1000/-

Annual Fee Waived

Card Replacement Fee (lost or Waived

stolen or re- issue)

Duplicate Statement Waived

Mobile Alerts for Transactions Waived

Fuel Transaction Surcharge 1% of the transaction amount or Rs. 10 whichever is higher

(Refunded for fuel transactions between Rs. 400 and Rs.
4,000)

Cash Advance Transaction Fee Cash Withdrawal not allowed (If allowed in future, 2.5% of
the Cash Withdrawal Amount; Min. Rs. 250)
Overdue Penalty or Late Payment Nil if total payment Due
Fee is upto Rs. 100
Rs. 100 if total payment due is between Rs. 101 - Rs. 300
Rs. 300 if total payment due is between Rs. 301 - Rs. 1,000
Rs. 500 if total payment due is between Rs. 1,001 - Rs.
5,000
Rs. 600 if total payment due is between Rs. 5,001 - Rs.
10,000
Rs. 700 if total payment due is Rs. 10,001 and above
Over Limit Penalty 3% of the overlimit amount (Min. Rs. 500)

Surcharge on purchase or As prescribed by IRCTC / Indian Railways

cancellation of Railway Tickets

Cheque return or dishonour Fee 2% of the payment amount subject to Min. Rs.450
or Auto- debit failure fee

Foreign Currency Transaction Fee International Transactions not allowed (If allowed in
future, 3.50% of the transaction amount)

Duplicate Statement Fee Waived

Chargeslip Retrieval or Copy Waived

Requst Fee
Outstanding Cheque Fee Waived
i) Goods and Services Tax at prescribed rates will apply on all fees, interest and other charges.
ii) All charges and fees, as applicable from time to time, are payable by Cardmember(s) towards the
services provided by the Bank to the Cardmember(s) and / or for defaults / delays committed by the
Cardmember(s) towards payments or otherwise of their respective Card Account(s).
iii) The Bank exclusively retains the right to alter any/all charges or fees from time to time or to
introduce any new charges or fees, as it may deem appropriate, upon issuing at least a 30 day prior
notice to the Cardmember of such change/alteration in the charges or fees. It is clarified that the
said change may be indicated to the Cardmember through any media, including Axis Bank website,
chosen exclusively by the Bank on its sole discretion. These charges and conditions are subject to
change at the sole discretion of the Bank and also under various marketing programs.
A) Fees and Charges
There are joining fees, annual fees and renewal fees applicable on the Credit Card(s) issued by the
Bank. Such fees may vary from cardmember to cardmember, and from particular description of
Credit Card to Credit Card. The applicable fees shall be as communicated to the cardmember at the
time of applying for the Credit Card and/or at the time of issuance of the said Credit Card. Further,
such fees, as applicable, are directly charged to the cardmember's account and are indicated on the
card statement accordingly.
Finance / Interest Charge details:
1) Interest will be charged;
• If the Total Amount Due is not paid by the Payment Due Date, interest will be
charged on the Total Amount Due
• On all cash advances from the date of the withdrawal until the date of payment
• Late payment fees / interest levied, if the Total Amount Due is unpaid after
Payment Due Date
2) The Finance Charges as above will continue to be payable even after the closure of the Card
Account, till the outstanding on the Card is cleared fully

B) Cash Withdrawal/Advance Fees

The Cardmember can use the Axis Bank Credit Card to withdraw cash from ATMs in India or
overseas in accordance with the compatibility of the Axis Bank Credit Card at the said ATM(s). A
transaction fee shall be levied on all such withdrawals and would be billed to the Card member in the
next statement. The cash withdrawal transaction attracts a fee of 2.5% (subject to a minimum of Rs.
250)

C) Late Payment Fee

Late Payment Fee is charged to the Cardholder if there has been no payment or a payment less than
the Minimum Amount Due is received by the Payment. Due Date. Clear funds need to be credited to
the Axis Bank Credit Card Account on or before the Payment Due Date, to avoid Late Payment Fees.
D) Over - limit Fee
The Bank may approve certain transactions attempted by the Cardholder which can breach the
Credit Amount exceeds the Credit Limit, an over-limit fee of 3% of the over-limit amount (subject to
a minimum of Rs. 500) will be levied. Over-limit status may occur because of fees or interest charges.

E) Charges in foreign currency

If a transaction is made in a currency other than Indian Rupees, that transaction will be converted
into Indian Rupees. The conversion will take place on the date the transaction is settled with Axis
Bank, which may not be the same date on which the transaction was made. If the transaction is not
in US Dollars, the conversion will be made through US Dollars, by converting the charged amount
into US Dollars and then by converting the US Dollar amount into Indian Rupees. Unless a specific
rate is required by applicable law, the conversion rate from US Dollar to Indian Rupees will be at the
rates provided by VISA / MasterCard, as the case may be, on the settlement date, increased by a
Currency Conversion Factor assessment (currently 3.50%) on such transactions.

Credit and Cash Withdrawal Limit

A. The Bank at its sole discretion will determine your Credit Limit and Cash Withdrawal Limit and
notify you of the same from time to time. You may however request for a lower limit. The limit so
fixed shall be Credit Limit for the Card Account. Credit Limit and available credit limit will also
be shown on the monthly statement. Bank may at its discretion and/or on your request, revise
the Credit Limit from time to time.
B. The outstanding on the Card Account must not exceed the Credit Limit at any time, failing which
you will be charged applicable fee irrespective of the amount exceeding the Credit Limit. Excess
amount must be paid immediately.
C. Credit Limit and Card Account will be terminated if Card is cancelled.
D. In the event you make payment over and above the amount due as per the monthly statement,
you shall not be entitled to interest on the credit balance and the same shall be adjusted against
the amount due in subsequent monthly statement.
• The Credit Limit: This is the limit assigned to the Cardholder. The total outstanding,
including all transactions, fees and charges should not exceed this limit
• Cash Limit: This is the Cash Advance Limit assigned to the Cardholder. This limit is lower
than the Credit Limit, and is a subset of the overall Credit Limit.
A transaction is levied on cash withdrawn from ATMs. Also, cash transactions always accrue
interest from the transaction date, unlike retail purchases, where interest accrual depends
on the payment of 100% balance payment by the Payment Due Date
• Available Credit Limit: The Available Credit Limit at any time is the difference between the
assigned Credit Limit and the outstanding balance on the Card at that point of time.
• Available Cash Limit: The Available Cash Limit at any time, is the difference between the
assigned Cash Limit & the outstanding cash balance on the Card at that point of time
• International Limit: International Limit is the limit assigned to the customer for
international usage. It is only applicable for customers who have opted for international
usage at the time of Credit Card Application.
• This is as per the International Limit mentioned on your Welcome Kit
 • The Credit, Cash and International (if any) Limit will vary for each Cardholder. It will be
communicated to the Cardholder in the Welcome Letter at the time of delivery of the Card,
and will also be disclosed in the monthly statement sent to the Cardholder. The Available
Credit Limit at the time of generation of each monthly statement is provided as a part of the
said statement.
Credit - Free Period
The interest - free grace period could range from 20 to 50 days, depending on the date of
transaction.
Illustrative example for the calculation of the grace period: For a statement of the period from
20th June to 20th July, the Payment Due Date would be 10th August. Assuming that you have
paid your Total Amount Due of the previous month’s statement by the Payment Due Date, the
grace period would be:
1. For a purchase dated 24th June, the interest – free grace period is from 24th June -10th
August i.e. 47 days.
2. For a purchase dated 14th July, the interest - free grace period is from 18th July to 10th
August i.e. 23 days. Thus, the grace period can vary depending upon the date of purchase.
However, if the Total Amount Due of the previous month is not paid by the Payment Due
Date, then the Free Credit Period will be lost and there will not be any interest - free
period. For cash advances, interest is charged from the date of transaction until the date of
payment.
Billing and Statement
a. Billing Statement - Periodicity & mode of sending: The Bank will send at your mailing
address / e-mail address, as per Bank's records, a statement / e-statement once a month for
there is any transaction or outstanding of more than Rs. 100 on the Card Account. Non -
receipt of a Statement would not affect your obligations and liabilities under this agreement
and you shall be liable to settle the outstanding balance on the Card within the Payment Due
Date.
b. The Bank will debit the Card Account for all debits received from the Merchant
Establishments and charges incurred, and credit the Card Account for all payments made
by the Cardholder to the Bank and also for any payment in favour of the Cardholder.
c. The Bank may offer the Cardholder a revolving credit facility wherein the Cardholder
may choose to pay only the Minimum Amount Due (MAD) as indicated on the Statement.
The Total Amount Due (TAD) from the Cardholder or the MAD should be paid by the
Cardholder on or before the Payment Due Date which is also indicated on the Statement.
d. Non-payment of the MAD by the Payment Due Date shall render you liable to risk of
withdrawal or suspension (whether temporarily or permanently) of the Axis Bank Credit
Card. A fee will be levied for such non - payment as well. The Bank may, at its sole discretion,
also instruct the Merchant Establishment not to honour the Axis Bank Credit Card and/or to
take custody of the Card by hotlisting the Card Number in the Card Association System.
 e. You may pay more than the Minimum Amount Due before the Payment Due Date more than
once, during the billing period, or pay the balance outstanding on the Card Account at any
time before the due date.
f. Payments made to your Card Account will be apportioned in the order of:
I. Fees and charges including taxes
II. Interest charges
III. Cash advances
IV. Dial-a-Draft
V. EMI
VI. Balance transfer
VII. Purchases
g. If any payment instruction issued by you is subsequently dishonoured, the Card privileges
may be suspended / terminated and a fee, as mentioned in the Schedule of Charges shall be
levied to the Card Account at the sole discretion of the Bank. Such a fee amount is subject to
change at the sole discretion of the Bank. The Bank also reserves the right to initiate any
appropriate legal action.
h. Duplicate Monthly Account Statements will be provided by the Bank to you only preceding
your request, subject to payment of service charge specified in Schedule of Charges
i. In case of any change in your communication address / e mail address, you are advised to
contact and update the same with the Bank immediately to ensure that you receive
Statements regularly and on time.
j. Billing disputes – All contents of the Statement(s) will be deemed to be correct and
acceptable by the Cardholder(s) unless within 21 days of the Issue of Statement, the
Cardholder(s) informs the Bank of any discrepancies. If the aforesaid discrepancies are
found to be legitimate by the Bank, it may reverse the charge on a temporary basis until the
completion of subsequent investigations by the Bank to its full and final satisfaction. If the
said investigations conducted by the Bank indicate that the liability of such (discrepancies)
a charge is accruing to the said Cardholder(s), then the charge will be reinstated in the
subsequent Statement and fees / charges shall be claimed by the Bank in accordance with
the charges indicated in the Schedule of Charges.
k. On availing the EMI facility, reward points if any that have been accrued on the original
transaction shall be reversed.
Method of payment with clearing Turnaround Time (TAT)
Payments towards the Card Account may be made in any of the following ways:
1. Cheque / Draft: Draw a cheque or draft favouring “Axis Bank Credit Card No.
XXXXXXXXXXXXXXXX" and drop it in to the collection box of MINC / SKYFIN boxes / over the
counter at Axis Bank branches. Outstation cheques / drafts i.e. cheques / drafts payable at cities
other than specific cities (list of such specific cities as decided by the Bank from time to time, is
 available on request) may attract a processing fee. TAT for clearance of Axis Bank cheque – 1
working day.
TAT for clearance of another bank cheque – 3 - 5 working days based on realisation (Additional
day required for Outstation cheque clearance. Please check with the branch).
2. Auto-Debit: The Cardholder can pay directly through the Current Account by giving an
instruction in writing to debit the payment from such accounts every month on the Payment
Due Date. In case the Payment Due Date falls on a Sunday, the amount would be debited from
such account on the next working day. TAT for clearance – 1 working day.
3. Click to Pay / NEFT / RTGS: Pay your Axis Bank Credit Card dues from any of your other bank
Current Accounts using Click to Pay / NEFT / RTGS.
TAT for Click to Pay clearance – 3 working days.
TAT for NEFT clearance – 1 working day.
4. Payment through ATMs: Pay your Axis Bank Credit Card dues through your Axis Bank Debit
Card at any Axis Bank ATM. TAT for clearance – 1 working day.
Termination / Surrender / Revocation of Card
The Cardholder may, at any time, choose to terminate / surrender the Card Account with or without
giving any prior notice. For avoiding misuse, it is advised to cut the Credit Card into four pieces
ensuring that the hologram and magnetic strip are destroyed permanently. The Cardholder may
terminate the Card membership at any time by writing to the customer service e-mail id by
indicating the complete Card Number or by calling Customer Care. The termination shall only be
effective once Axis Bank receives the payment of all amounts due and outstanding in respect of the
said Card Account. In the event of a Credit Card program closure or at the time of renewal of a
Credit Card, Axis Bank at its sole discretion reserves the right to provide a card type that is different
from the existing card type held by the Cardholder. The Credit Limits and Cash Limits on any Credit
Card at any point in time are as per the sole discretion of Axis Bank. The Card application shall
continue to be valid for any replacement Card provided at the time of closure / renewal.
Loss/ Theft/ Misuse of Cards
You must notify the Bank immediately on phone, in the event the card is lost, stolen, or is being used
without your permission. A police complaint/First Information Report (FIR), must be lodged
immediately with the nearest police station and a copy of which must be submitted to the Bank. In
case of misuse, Bank's liability will be limited to the amount covered under Lost Card Liability,
subject to fulfillment of policy terms and conditions. Card member will be solely liable for any misuse
of cards for ATM and Internet transactions.
Communication regarding safe-keeping of PIN
The Personal Identification Number (PIN) issued to the Cardholder for use with the Card or any
number chosen by the Cardholder as a PIN should be known only to the Cardholder. It is for the
personal use of the Cardholder, and is non-transferable and strictly confidential. A written record of
the PIN number should not be kept in any form, place or manner that may facilitate its use by a third
party. The PIN should not be disclosed to any third party, either to staff of the Bank or to Merchant
Establishments, under any circumstance or by any means, whether voluntary or otherwise. The
Bank shall exercise care while issuing the PIN and shall be under obligation not to disclose the
Cardholder’s PIN except to the Cardholder.
Insurance Cover for Cardholders
The Insurance covers mentioned below will be applicable depending on the card variant type. Please
go through the welcome booklet for applicable insurance covers.
Air Accident Cover: Air Accident is valid only if the Axis Bank Credit Credit Card has been used at a
Merchant Establishment or an ATM for cash withdrawal at least 90 days preceding the incident and
the air ticket is purchased on the Axis Bank Credit Card. The Cardholder's nominee shall not be
entitled to any amount under the Air Accident Insurance Policy unless all the dues with Axis Bank
are settled. Axis Bank shall have the first charge / lien on the insurance amount for adjusting the
outstanding amount.
Zero Lost Card Liability: Protection against fraudulent purchase transactions is available, covering
30 days prior to the reporting period from the moment the loss of Card is reported to Axis Bank by
the Cardholder. The cover is valid only for fraudulent payment transactions and needs to be
mandatorily supported with an FIR. This insurance cover is not valid for ATM and PIN based
transactions.
Delay in Check - in Baggage: Reimburses cost of necessary items for basic needs in case of baggage
delay of more than 6 hours while travelling overseas.
Loss of Check - in Baggage: Covers loss of baggage or damage to baggage in case of overseas travel.
Loss of Travel Documents: Covers costs incurred in procuring a passport, including the application
fee for lost passport / other travel documents while travelling overseas. Insurance Disclaimer: Any
grievance with respect to insurance policy /claim shall be taken up with the Insurance Company
providing the insurance cover and Axis Bank shall not be responsible / liable for the same.
Default
1) In the event of a default i.e. if the Minimum Amount Due is not paid by the Payment Due Date or
breach of any clause of the Card Member Agreement, the Cardholder will be sent reminders
from time to time by post, fax, telephone, e-mail, SMS messaging and / or through third parties
appointed for collecting the dues. Any third party so appointed, shall adhere to the Indian
Bank's Association (IBA) code of debt collection.
2) In the event that the Cardholder commits an instance of default, the Bank at its sole discretion,
will be entitled to:
a. Withdraw all Credit Card facilities to the Cardholder.
b. Ask the Cardholder to immediately pay all outstanding balance on his Card.
c. Exercise the Bank’s right to lien and set - off the amount outstanding against any monies /
deposits / accounts maintained in the Cardholder name with the Bank.
3) In the case of a default, the Bank can forward the default report to the Credit Information
Bureaus or to such other agencies as approved by law. The time period between the Payment
Due Date and the billing date indicated on the billing statement is considered as the notice
period for reporting a Cardholder as a defaulter.
4) The procedure for withdrawal of a default report and the period within which the default report
 would be withdrawn after the settlement of dues:
*The Bank submits the Cardholder's data to CIBIL - Credit Information Bureau (India) Limited every
month in the format prescribed by the CIBIL. This data includes the repayment status of all
Cardholders, both defaulters and current, for the previous month. CIBIL uploads the submitted data
onto their server in another thirty days.
Declaration
The cardholder further acknowledges that Axis Bank is authorized to share information relating to
cardholder, including information relating to any default committed by the cardholder in discharge
of his or her obligation, as Axis Bank may deem appropriate and necessary with any existing or
future credit bureaus or credit reference agencies or credit information companies as determined
by the Bank from time to time. Accordingly, the cardholder gives consent, to disclose information to
such credit bureaus or credit reference agencies or credit information companies. Such entities may
further make available processed information or data or products thereof to banks or financial
institutions and other credit grantors.
Billing Disputes
All contents of the Statement(s) will be deemed to be correct and acceptable by the Cardmember(s)
unless within 30 days of the issue of Statement, the Cardmember(s) inform the bank of any
discrepancies. If the aforesaid discrepancies are found to be legitimate by the Bank, the Bank may
reverse the charge on a temporary basis until the completion of subsequent investigations by the
Bank to its full and final satisfaction. If the said investigations conducted by the Bank indicate that
the liability of such (discrepancies) charge is accruing to the said Cardmember(s), then the charge
will be reinstated in the subsequent Statement and fees / charges shall be claimed by the Bank in
accordance to the charges indicated in the Schedule of Charges.
Arbitration Clause
All disputes, differences and / or claims or questions arising out of these presents, or in any way
touching or concerning the same or as to constructions, meaning or effect thereof or as to the right,
obligations and liabilities of the parties hereunder shall be referred to and settled by arbitration, to
be held in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or any
statutory amendments thereof, of a sole arbitrator to be nominated by the Lender / Bank, and in the
event of death, unwillingness, refusal, neglect, inability or incapability of a person so appointed, to
act as an arbitrator, the Lender / Bank may appoint a new arbitrator to be a sole arbitrator. The
arbitrator shall not be required to give any reasons for the award and the award of the arbitrator
shall be final and binding on all parties concerned. The Arbitration proceedings shall be held in
Mumbai only.
Prohibition Clause
International Credit Cards cannot be used on the internet or otherwise, for the purchase of
prohibited items such as lottery tickets, banned or proscribed magazines, participation in
sweepstakes, payment for call back services, and / or such items / activities for which no drawal of
foreign exchange is permitted.
FEMA (Foreign Exchange Management Act.)
i) Usage of the Card for transacting outside India must be made in accordance with applicable
 law, including the Exchange Control Regulations of the RBI and the Foreign Exchange
Management Act, 1999, and in the event of any failure to do so, you may be liable for penal
action.
ii) Credit Card cannot be used for making payments directly / indirectly towards Overseas
Forex Trading through electronic / internet trading portals. This is prohibited as per
regulatory guidelines. For further details, please visit our website.
iii) The Card is valid for use, both in India as well as abroad. It is, however, not valid for making
foreign currency transactions in Nepal and Bhutan.
iv) 100 % payment has to be mandatorily made through Autopay mode from Axis bank NRE /
NRO account only for NRI customers.
v) Cash payment will not be accepted for NRI customers
Unauthorized Electronic Banking Transactions in Card account
1) The Bank will not offer facility of electronic transactions, other than ATM cash withdrawals, to
customers who do not provide valid mobile numbers to the Bank.
2) The Customer shall inform the Bank in writing within seven (7) days, if any discrepancies exist in
the Transactions/ particulars of the Balance on any statement / records that is made available
to the Customer.
3) If the Bank receives any information to the contrary beyond seven (7) working days, The
customers liability shall be determined as per the Banks Board approved policy which is
available in Banks website.
4) All records of your instructions and such other details (including but not limited to payments
made or received) maintained by the Bank, in electronic or documentary form pursuant to the
Terms and Conditions herein, shall as against You, be deemed to be conclusive evidence of such
instructions and such other details.
5) In case of any dispute relating to the time of reporting and/or Transaction/s made on the account
or any other matter in relation to the said account, the Bank shall reserve the right to ascertain
the time and/ or the authenticity of the disputed Transaction and your liability in case of
unauthorised transactions in your card account due to third party fraud or where you have not
contributed for the fraud will be driven as per the guidelines given in RBI Circular on “Customer
protection- Limited liability of customers in unauthorised Electronic Banking transactions” Any
changes in the regulations as amended from time to time will be applicable and binding at that
point of time.
6) For Customer care/Customer redressal contact details , kindly refer our website
www.axisbank.com/support
Disclosure
Axis Bank may tie up with credit bureaus authorized by RBI and will share credit information
including but not limited to your current balance, payment history, demographic details, etc. The
credit bureaus do not provide any opinion, indication or comment pertaining to whether credit
should or should not be granted. It is in your best interest to maintain a good credit history by paying
the necessary dues in a timely manner. With credit bureaus in place, responsible customers can
expect faster and more competitive services at better terms from credit grantors. Default by
customers would be available with credit bureaus which in turn would impact your credit
worthiness for future requirements. Axis Bank will report customer information to credit bureaus
on a monthly basis or such other time period as may be agreed between the bank and the credit
bureaus. lncase of any billing dispute notified to Axis Bank, Axis Bank will suspend reporting to
credit bureaus till the dispute is resolved. The card member acknowledges that Axis Bank is
authorized to share information relating to card member / add-on card member(s), including
information relating to any default committed by the cardholder in discharge of his / her obligation,
as Axis Bank may deem appropriate and necessary, with any existing or further credit bureaus as
determined by the Bank from time to time. Accordingly the cardholder gives consent and confirms
having obtained consent from add-on card member(s) to disclose information to such credit
bureaus. Such entities may further make available processed information or data or products
thereof to banks /financial institutions and other credit grantors. Credit Bureaus includes Credit
Bureaus, Credit Reference Agencies, Credit Information Companies or any other entity formed and
authorized by RBI for the purpose of collecting, collating and disseminating credit information
pertaining to borrowers.
DISCLAIMER:
The Bank, its employees, agents or contractors shall not be liable for, and in respect of any loss or
damage whether direct, indirect or consequential, including but not limited to the loss of revenue,
profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment
including software, whether foreseeable or not, suffered by the user or any person, howsoever,
arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in
receiving and processing the request and in formulating and returning responses or any failure,
delay, interruption, suspension, restriction, or error in transmission of any information or message
to and from the telecommunication equipment of the user and the network of any service provider
and the Bank's system or any breakdown, interruption, suspension or failure of the
telecommunication equipment of the user, the Bank's system or the network of any service
provider and / or any third party who provides such services as is necessary to provide the facility.
Axis Bank may at its sole discretion, utilise the services of external service provider/s or agent/s and
on such terms as required or necessary, in relation to its products.
Contact Particulars
• Customer Care: 1860-419-5555 or 1860-500-5555 (toll free numbers)
accessible from any landline or cell phone in India.
+91-22-27648000 (not a toll free number) accessible from outside India
• E-mail:Customer.Services@axisbank.com

Grievance Redressal
Mr. Ashok Ramakrishan, Nodal Officer
Axis Bank Ltd., NPC1, 5th Floor, “Gigaplex”,
Plot No. I.T.5, MIDC, Airoli Knowledge Park,
Airoli, Navi Mumbai - 400 708.
E-mail ID: nodal@axisbank.com,
Ph. 91-22-71315288.

Escalations
Axis Bank Ltd., NPC1, 5th Floor, “Gigaplex”,
Plot No. I.T.5, MIDC, Airoli Knowledge Park,
Airoli, Navi Mumbai - 400 708.