Bill

Mr ANDREI SORIN PENE
Flat 5 Galliard Court

48 Baronson Gardens
Northampton
NN1 4NU
YOUR FIRST BROADBAND BILL IS HERE.

HERE'S WHAT YOU NEED TO KNOW.
Hello ,
Welcome to EE. This is your first bill.
Unless you've asked us for paper bills, you'll receive all bills online at My EE.
Every month, we'll send you an email to let you know your latest
bill's ready.
Great to have you with us.
Mark Carberry
ECL002
Director of Consumer Operations,
EE Customer Care
Bill date Account number Bill reference Page
02 Dec 2022 895829615 001 1 of 3
HELLO
Mr ANDREI SORIN PENE
Flat 5 Galliard Court Welcome to EE broadband hope you're enjoying
48 Baronson Gardens your new service. Here's your first broadband
Northampton
NN1 4NU bill. Everything should make sense, but if
you've got any questions we're here to help at
ee.co.uk/billhelp.
Your Direct Debit First bill:

is all set up:
 Thanks for arranging

£ 36.00
to pay by monthly
Direct Debit
We'll take this on
or after 16 Dec
£36.00
Monthly broadband charges
› Includes all your monthly charges.
see more details of this on page 3
UNDERSTANDING YOUR BROADBAND BILL

About your bill This bill Your next bill
We'll send you a bill around You can see your broadband Your next EE Broadband bill
nd bill online, you simply need to will include monthly charges
the 2 of each month. You'll
pay in advance for your login in or register at ee.co.uk and any charges not included
broadband services, plus any in your allowances (unless you
usage since your last bill. make a change to your services).
02 Dec 2022 895829615 001 2 of 3
HOW TO GET IN TOUCH EVERYTHING OK?

Manage your account using My EE If not, let us know. You can call customer services for help.
If we haven't been able to resolve your complaint within
My EE is the easiest way to look after your account. eight weeks of you making it, you can contact 'Ombudsman
You can: Services: Communications'.
› manage and pay bills
They provide a free independent dispute resolution service,
› download your broadband bill and you can contact them on 0330 440 1614, or at
ombudsman-services.org/communications
Login or register online at ee.co.uk/myee
For more information about how we deal with complaints and
Need to call us?
how to get in touch, you can view our Customer Complaints
Call 150 free from your EE phone or 0800 079 8586 from Code online at ee.co.uk/complaints
any other phone (charges may apply).
Need to write to us? HOW YOU PAY

Our address is: EE Customer Services, 6 Camberwell Way,
Sunderland, Tyne and Wear, SR3 3XN. Remember to include Thanks for paying by Direct Debit. Please see page 1 for when
payment will be taken. You will see EE Limited on your bank
your account number, day and evening contact number, name
statement when payment is taken.
and address.
Understanding my bill All other ways to pay

Bills can sometimes be complicated. If you need some pointers, For a full list of ways to pay go to ee.co.uk/
head to ee.co.uk/billhelp for help understanding broadband-ways-to-pay
everything about bills and payments. We'll show you how to view
EE Limited (registered in England no. 02382161)
your bill,
Registered Office: 1 Braham Street, London, E1 8EE
how to check data usage and loads more.
Each individual charge or credit on your bill is shown in pounds

and pence and is rounded to three decimal places. As such the
value may be rounded up or down by a penny.
Requesting an alternative bill format

You can receive your bills in either braille, large print or
audio CD.
To order your bill in an alternative format, you or someone

acting on your behalf can call customer services.
We also offer Text Relay or BSL Video Relay as a way to
contact our customer services teams. Find out more about
these services at ee.co.uk/accessibility
02 Dec 2022 895829615 001 3 of 3
HOW WE WORKED OUT YOUR BILL

Your EE Plan and add-ons Your bill in detail £36.00
› Fibre Plus Broadband
without landline, unlimited
usage allowance, inclusive
Monthly broadband charges 02 Dec - 01 Jan
wireless router Fibre Plus Broadband without landline £36.00
To find out more visit
ee.co.uk/myee
One-off charges
Fibre set-up fee: 02 Dec £0.00
£35.00 (before discount)
› Includes Set-up Fee Discount of -£35.00
Equipment
EE wireless router 29 Nov £0.00
Your total charges £36.00

(Including applicable taxes. This is not a VAT invoice.)

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Mr ANDREI SORIN PENE

Flat 5 Galliard Court

YOUR FIRST BROADBAND BILL IS HERE.

Welcome to EE. This is your first bill.

Great to have you with us.

Your Direct Debit First bill:

 Thanks for arranging

› Includes all your monthly charges.

see more details of this on page 3

UNDERSTANDING YOUR BROADBAND BILL

HOW TO GET IN TOUCH EVERYTHING OK?

Need to write to us? HOW YOU PAY

Understanding my bill All other ways to pay

Each individual charge or credit on your bill is shown in pounds

Requesting an alternative bill format

To order your bill in an alternative format, you or someone

HOW WE WORKED OUT YOUR BILL

Your total charges £36.00

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