Questionnaires in OMC Project

1. What is your name?
I hope I will have some learnings from you

2. Can you provide an overview of the company and its main areas of focus?
Lexmark develops cloud-enabled imaging and Internet of Things (IoT) technologies that enable customers in
more than 170 nations to quickly achieve business goals. We accelerate corporate transformation by turning
information into insights, data into decisions, and analytics into action using an effective combination of
reliable technologies and deep knowledge in the field. With its headquarters in Lexington, Kentucky,
Lexmark was established in 1991 and caters to a variety of industries, including manufacturing, retail,
financial services, healthcare, education, and government. Numerous top market research organizations in
the technology sector acknowledge us as a world leader in print hardware, service, solutions, and security.
The Lexmark culture of inquiry, collaboration and responsiveness reinforces a deep, two-way connection
with our customers through the solutions we create and the ongoing care we provide. This exceptional
customer engagement results in customer loyalty rates that exceed 95 percent across our worldwide
managed services.
Global citizenship at Lexmark begins with our pledge to provide our customers innovative, high-quality
products and services in an environmentally and socially responsible manner, including products and
solutions that help customers achieve their own sustainability goals. This commitment to sustainability
encompasses our operations, where we deploy cost-effective best practices for energy conservation, wise
water use, and waste reduction; and it extends to our support of community, where Lexmark employees are
dedicated to creating cleaner, smarter, safer futures where we live and work. Lexmark implements global
sustainability best practices, aiming for continuous improvement year over year.
3. What is your position in the organization?
4. How many years have you been working in that organization? /When did you start working in that
organization?
5. What are the core values and mission of the company?

Our vision is to help customers make a lasting impression on their world. Our mission is to work with
passion, conviction, and speed to solve challenges, create new opportunities, and enable responsible
operations for partners and customers. We power this future through innovative people, technology, and
services. Our values inspire us to innovate daily, striving to continuously improve what we do and how we do
it. We deliver products and services with exceptional quality. Our creative, flexible workplace enables us to
adapt quickly and move rapidly to address
6. Are there any challenges that your organization experienced? What about during the pandemic? How did your
team overcome it? – research about some issues or conflict of the company
Yes, In August 30 2012, As the printing company struggles with a declining market in the emergence of
digital devices, Lexmark International Inc. has to lay off 1,700 positions worldwide of which 1,100 are
manufacturing employees in Cebu will be affected by the end of 2015.
Lexmark announced its restructuring actions that will include the exiting of the development and
manufacturing of the company’s remaining inkjet hardware, reductions in inkjet-related infrastructure and
closure of the inkjet supplies manufacturing facility in Mactan Economic Zone II in Basak, Lapu-Lapu City.
Such actions are expected to generate $85 million savings in 2013, increasing to ongoing annualized savings
of $95 million beginning in 2015.
7. How would you describe the company culture and working environment?
8. Can you share any recent achievements or milestones that the company has accomplished? – research
Lexmark Cebu received 3 awards at the 2022 International ICT Awards Philippines. Most Innovative Company
of the Year, Best Global In-House Center Company, Best Company Outside the National Capital Region. The
International ICT Awards Philippines, held annually, recognizes achievements and excellence in organizations
and individuals based in the Philippines who have made valuable contributions to the industry and put the
Philippines on the global map of IT-BPM industry, as Filipinos have demonstrated world-class quality and
performance.
9. What are the strategies as well as the characteristics of the managers and supervisors that enable your
organization to survive in the challenge/s that you were facing?
10. How does the company ensure the quality of its products/services?
Global citizenship at Lexmark begins with our pledge to provide our customers innovative, high-quality
products and services in an environmentally and socially responsible manner, including products and
solutions that help customers achieve their own sustainability goals.
11. How does the company foster collaboration and teamwork among its employees?
12. How does the company prioritize sustainability and environmental considerations?
This commitment to sustainability encompasses our operations, where we deploy cost-effective best
practices for energy conservation, wise water use, and waste reduction; and it extends to our support of
community, where Lexmark employees are dedicated to creating cleaner, smarter, safer futures where we
live and work.
13. Can you provide insights into the long-term vision or strategic goals of the company? – research
As a global company, Lexmark's goal is to have a highly diverse and vibrant workplace that understands and is
responsive to the needs of our employees, customers and partners around the world. We recognize individual
worth, fully utilizing our diverse backgrounds, interests, and strengths. We do not discriminate nor tolerate
harassment or discrimination against race, color, gender, sexual orientation, disability, status or age. Lexmark is
proactive in making our workplace one that is inclusive and allows each employee the opportunity to bring his or her
complete self to work. Lexmark Cebu has strong Diversity Network Groups (DNGs), organizations of Lexmark
employees who voluntarily come together with the goal of making Lexmark an even better place to work by
celebrating and bringing awareness to our diverse employee population. Lexmark Cebu received the Circle of
Excellence Award for Diversity Company of the Year at the 2019 Asia CEO Awards.
14. What kind of organizational structure did your company apply? (Flat or flatarchy, circular, team-based,
functional, matrix, network, multi-divisional or divisional) (centralized or decentralized) and Why?
15. What levels of organizational culture does your company have? (people-oriented culture, team-oriented
culture, detail-oriented culture, strength of culture) and Why?

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1. What is your name?

I hope I will have some learnings from you

3. What is your position in the organization?

5. What are the core values and mission of the company?

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