SURFboard - mAX Routers User Guide

SURFboard mAX
User Guide
September 2022
P/N 365-095-36279
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SURFboard mAX User Guide Standard Revision x.2 2

Table of contents
CommScope legal statements...................................................................................... 2
Chapter 1: Get started.............................................................................. 5

In the box....................................................................................................................... 6
Hardware diagrams........................................................................................................ 6
LED behavior........................................................................................................ 8
Mobile app help............................................................................................................. 9
Chapter 2: Set up your SURFboard mAX home network.......................... 10

Get the ARRIS SURFboard Central mobile app............................................................ 10
Launch the ARRIS SURFboard Central mobile app.......................................................10
Create your SURFboard account.................................................................................. 11
Set up your SURFboard mAX router............................................................................ 15
Get your SURFboard mAX router online......................................................................17
Setup your home Wi-Fi network and set a password..................................................20
Add devices to home network..................................................................................... 21
Chapter 3: Adding a SURFboard mAX satellite........................................ 22

Set up your SURFboard mAX satellite..........................................................................23
Get your SURFboard mAX satellite online................................................................... 24
Chapter 4: SURFboard Central mobile app features................................ 26

Home............................................................................................................................ 27
mAX router and satellite details........................................................................ 28
Online and offline device details....................................................................... 29
Edit name for mAX and devices.........................................................................30
Adjust LED brightness level................................................................................30
Restart mAX........................................................................................................30
Network........................................................................................................................ 32
Setup and manage Guest network.................................................................... 32
Network settings................................................................................................ 34
Start or view speed tests................................................................................... 39
Parental Control............................................................................................................41
Enable Parental Control..................................................................................... 41
Work with user profiles..................................................................................... 41
Add devices to user profile................................................................................42
Add time schedule to user profile..................................................................... 43
Pause Internet access.........................................................................................45
Remove a user profile, rule, or device association............................................ 45
Side menu.....................................................................................................................47
Add or remove other SURFboard devices......................................................... 48

Start or view speed tests................................................................................... 48
Add another mAX...............................................................................................49
Get Alexa Skills................................................................................................... 49
Help.................................................................................................................... 49
About.................................................................................................................. 49
Settings............................................................................................................... 50
Appendix A: ARRIS Safety, Environment, Regulatory, Software License,

Privacy, and Warranty information......................................................51
Safety and regulatory information............................................................................... 51
Caring for the environment by recycling your ARRIS equipment.................................53
FCC statements............................................................................................................. 54
Industry Canada (IC) Statement.........................................................................54
Avis D'Industrie Canada (IC)...............................................................................55
Wireless LAN information............................................................................................ 56
Open Source software information..............................................................................57
Software license........................................................................................................... 57
Privacy notice............................................................................................................... 59
Warranty Information...................................................................................................60
Contacts..................................................................................................................... 62
Technical services......................................................................................................... 62
Technical training..........................................................................................................63

Chapter 1
Get started
SURFboard mAX products combine the latest Wi-Fi technologies (802.11ac and 802.11ax)
with a tri-band design to deliver whole-home Wi-Fi coverage with broadband speeds. With a
dedicated 4x4 multi-Gigabit band to link mesh units, you get the speeds you pay for!
SURFboard mAX home Wi-Fi devices are available in multiple speed capabilities and
packages. Each product has a designation which translates its wireless LAN standard and
maximum speed capability. For example, AX7800 means it uses the 802.11ax standard and
has a maximum transfer rate of 7.8 Gbps. AC3800 means it uses the 802.11ac standard and
has a maximum transfer rate of 3.8 Gbps. Use the table below to determine which category
your product fits into. This will help you better undertand the capabilities of your product as
you go through this User Guide.
Speed Included Devices
and
Packages
AX11000 One mAX router.
(W31)
AX11000 Two mAX routers with one functioning as a signal extending satellite.
(W133)
(W130)
AX6600 One mAX router.
(W21)
(W121)
AX6600 One mAX router and one signal extending satellite.
(W122)
AXE6600 Two mAX routers with one functioning as a signal extending satellite.
(W161)
AXE6600 One mAX router.
(W61)
AX6600 One signal extending satellite.
(W11)
AC3800 Two mAX routers with one functioning as a signal extending satellite.
(WC4T)

Chapter 1: Get started
The ARRIS SURFboard Central mobile app assists you with product setup and functions
as your interface into your SURFboard mAX products. It steps you through installing your
SURFboard mAX Wi-Fi home network using your iOS or Android mobile device and lets you
manage your home network access, Parental Control, Guest Access, and more on all your
connected devices (e.g., smartphones, cameras, tablets, computers, smart TVs, gaming
consoles, and more) across your mAX Wi-Fi home network.
The SURFboard Central mobile app supports mobile devices running iOS 12.0 and above or
Android 5.0 and above, and requires a cable/DSL modem or fiber ONT device connected to
your ISP.
In the box
Your box will contain some of the items below depending on the model. Each mAX router
unit is paired with a Power adapter and Ethernet cable.
Item Description
mAX router unit High-speed mAX unit with WAN
and LAN Ethernet ports.* Each can
function as a router or satellite.
mAX unit satellite unit High-speed satellite unit for expanding
the coverage area of your Home Wi-Fi
network.
Power adapter Power adapter for an electrical wall
outlet connection with each mAX
router unit.
Ethernet cable Standard Category 5e (CAT5e) or
higher network cable.
* The number of ports is determined by model.
Hardware diagrams
mAX Router units
This diagram and table explain the ports on the underside of your mAX router unit.

Callout Name Description

1 Power For connection to the power adaptor included in the box.
2 LAN Ethernet For Ethernet device connections (i.e., TV, game console, PC, etc).
port
3 WAN Ethernet For connection to your cable/DSL modem or fiber ONT device.
port
4 Reset button Resets the mAX to factory defaults.
5 LAC port For connection to modems that support greater than 1Gbps service.
6 WPS button To connect client devices and add satellite units.
mAX Express unit

This diagram and table explain the connections on the rear of your mAX Express satellite
unit.
Callout Name Description

1 Power For connection to the power outlet.
2 Reset button Resets the mAX to factory defaults.

LED behavior
This table describes the mAX LED behavior.
LED Behavior Action
Solid amber Booting
Solid white Boot successful
Rapidly alternating green and white Attempting to pair with mobile app via Wi-Fi during
(~1 sec increments) on-boarding
Slowly alternating green and white
Paired with mobile app via Wi-Fi during on-boarding
(3 sec increments)
Slowly alternating blue and red Paired with mobile app via Wi-Fi during on-boarding
(3 sec increments) and WAN down
"Normal" state; on-boarding complete; connected to
Solid blue
Internet; latest firmware installed.
Rapidly alternating blue and amber
Downloading software in background
(~1 sec increments)
Solid blue mAX good WAN connection state
Solid red mAX disconnected WAN connection state

Mobile app help

Some of the SURFboard Central mobile app screens offer textual help. Tap the ? if you
require more information or assistance with something on that screen.
Help is also available on the Side menu, accessed from the Collapsed menu icon on the
mobile app Home screen. Here, you can read our Frequently Asked Questions, get contact
information for ARRIS support, tap to navigate to our self-help site, or get answers quickly
with our Live chat feature.
If you require more assistance, call ARRIS Technical Support: 1-866-757-3598.
Related information
Help (page 49)
Side menu (page 47)

Chapter 2
Set up your SURFboard mAX home

network
These are the tasks you will perform to set up your SURFboard mAX home Wi-Fi network.
1. Get the ARRIS SURFboard Central mobile app (page 10)
2. Launch the ARRIS SURFboard Central mobile app (page 10)
3. Create your SURFboard account (page 11)
4. Set up your SURFboard mAX router (page 15)
5. Get your SURFboard mAX router online (page 17)
6. Setup your home Wi-Fi network and set a password (page 20)
7. Add devices to home network (page 21)
Note: Some screenshots throughout this chapter may contain images of a model
different that your own, these are simply examples and the app on your mobile
device should represent the model you are configuring.
Get the ARRIS SURFboard Central mobile app

The mobile app is available online as a free download for your mobile device.
1. Navigate to the Apple App Store (for iOS devices) or Google Play Store (for Android
devices).
2. Search for the ARRIS SURFboard Central mobile app.
3. Download by tapping OPEN in the Play Store or GET in the Apple Store.
Launch the ARRIS SURFboard Central mobile app

■ Once you have the SURFboard Central mobile app installed, tap the shortcut on your
mobile device to launch it.

Chapter 2: Set up your SURFboard mAX home network
Create your SURFboard account

1. On the SAY HELLO TO YOUR NEW SURFBOARD DEVICE! screen, tap GET STARTED to
begin the setup process.
The app may need to request permissions to improve the app experience during setup.
The screen explains the purpose of each of these permission requests.
2. Tap CONTINUE after granting the required permissions.
3. On the first SELECT YOUR DEVICE BELOW screen, select the SURFboard Mesh Wi-Fi
Triband device group and tap NEXT.

4. On the second SELECT YOUR DEVICE BELOW screen, select your SURFboard mAX model
which will function as your router.
5. Scroll down, if necessary, and tap NEXT.
6. Perform one of the following depending on whether you have an existing SURFboard
account:
a. If you do not already have a registered account, tap to SIGN UP, fill out the
requested information and agree to the Terms and Conditions. Tap SIGN UP again to
complete registration.

b. If you already have a registered account, enter your Email ID associated with your
account and tap SIGN IN.
Shortly, you will receive a verification code at the email address you provided. This code
is only valid for 24 hours.
7. Enter the code on the ENTER VERIFICATION CODE screen.
8. When verification is complete, the CODE VERIFIED screen will display. Tap NEXT.


Set up your SURFboard mAX router

1. You can follow the network optimization recommendations based on the information
you provided about your network or opt to skip the recommendations and begin router
set up. To optimize your network, tap HELP ME OPTIMIZE MY NETWORK and continue
with step 2 or tap SKIP OPTIMIZATION to begin router set up and skip to step 3.
2. If you chose help with optimizing your network, on the PLEASE SELECT YOUR
HOME NETWORK CONFIGURATION screen, tap the option that best describes your
current network set up. If you do not know your configuration, tap I Don't Know My
Configuration. The options are as listed below:
Cable Modem Only Internet access is provided via a single
device with a wired connection to
networked devices. Typically, a cable
is connected to a modem. Wi-Fi is not
available.
Gateway: Cable Modem and Inbuilt Internet access is provided via a single
Router device. Cable is connected to the gatway.
Wi-Fi is provided throught the built-in
functionality of the same gateway device.
Cable Modem and Additional Router Internet access is provided through a cable
modem which is connected to an external
Wi-Fi router that provides wireless Internet
to the client devices.
DSL-based Modem or Gateway Internet access is provided through a DSL

modem or gateway. For this configuration,
we recommend that the DSL modem
and router connection is maintained; but
that the Wi-Fi component of the router is
disabled.

Fiber-based Modem or Gateway Internet access is proided through a single

device. The optical fiber cable connects
to the gateway and Wi-Fi is provided
through the built-in functionality of the fiber
gateway device.
I Don't Know My Configuration Your configuration is not covered by one of
the above selections or you are unsure if it
does.
Use the recommendations provided by the app based on your network configuration to
choose the best place in your home for your mAX router.
3. Unpack the mAX unit(s) and accessories. Included are:
■ SURFboard mAX unit(s)
■ An Ethernet cable
■ A power cord
Note: If you have the two mAX units in your box, they are interchangeable as
router and satellite at time of setup. They are assigned the roles of router or
satellite upon configuration.
4. Tap NEXT.
5. Unplug your existing modem from power and tap NEXT.
6. Connect a mAX unit to your modem with the Ethernet cable. Be sure to use the WAN
port on the underside of the mAX. Tap NEXT.
7. Connect your modem to power with your modem's power cable. Tap NEXT.
8. Connect your mAX unit to power via the provided power cord. Wait for the LED on the
mAX unit to alternate white and blue before you tap NEXT.
Note: If you get a message that Wi-Fi is disabled, follow the directions on the
screen to enable Wi-Fi before continuing.

Get your SURFboard mAX router online

This topic describes how your SURFboard Central mobile app pairs with the mAX router, and
the router connects to the Internet. Depending on your SURFboard mAX router model, you
may initially pair with your router through Bluetooth or Wi-Fi.
If you are setting up an AX11000 (W31) or AX7800 (W30), your mobile device will pair using
Bluetooth. Ensure Bluetooth is enabled on your mobile device before proceeding with this
procedure. Once the initial pairing is complete, your router is configured, and you've setup
your Home Wi-Fi network you will no longer use Bluetooth to communicate with the router.
If you are setting up an AX6600 (W21) or AC3800 (WC4), your mobile device will pair
using Wi-Fi. Ensure Wi-Fi is enabled on your mobile device before proceeeding with this
procedure. During the procedure, your mobile device will temporarily connect to the
router's Wi-Fi connection, SURFBoard-Onboarding. Once the initial pairing is complete,
your router is configured, and you've setup your Home Wi-Fi network you will no longer use
SURFBoard-Onboarding to communicate with the router.
1. On the SETUP INFORMATION screen, tap NEXT to begin getting your router online.
■ If you are setting up an AX11000 (W31) or AX7800 (W30), your mobile device will
connect through Bluetooth.
Note: If you get a message that Bluetooth is disabled, follow the directions
on the screen to enable Bluetooth before continuing.
■ If you are setting up an AX6600 (W21) or AC3800 (WC4), you may receive a prompt
from your mobile device to confirm connecting to the SSID. Confirm joining to the
mAX unit's SURFBoard-Onboarding SSID for configuration.
The SURFboard Central mobile app searches for the mAX router. The LED alternates
white and green during this process.
2. When the SURFboard Central mobile app successfully connects to your mAX router,
the LED will light solid blue and a SUCCESSFULLY CONNECTED screen displays on your
mobile app. Tap NEXT.

3. The mAX router will now be connected to the Internet. This will take a few minutes. The
LED will alternate white and blue during this process. Tap NEXT.
4. With a successful connection to the Internet, the LED will continue to alternate white
and blue, but the SUCCESSFULLY CONNECTED TO THE INTERNET screen displays. Tap
NEXT.
Now that your mAX router is online, it will take a few minutes to check for new firmware,
which improves system performance and my provide new features in future updates. If
firmware is found, the LED will alternate blue and amber while downloading.

If your firmware is already up-to-date or after the firmware is updated, the router will be
registered. Registration ensures that you will always be running the latest and greatest
firmware for maximum performance.
After your mAX router updates and registers, your mobile device will reconnect to the mAX
router so you can setup your Home Wi-Fi network.

Setup your home Wi-Fi network and set a

password
1. Name your home network and choose a password. You will be able to connect and
manage all Wi-Fi enabled and wired devices on this new home network. Tap NEXT.
Note: A shortcut - If you previously had a home Wi-Fi network, you can use
the network name (SSID) and password from your old network as the network
name (SSID) and password for your new network. That way, your devices
previously connected to the old network should automatically connect to the new
SURFboard mAX home Wi-Fi network. This will only work if you remove or disable
your old router. It is possible that some devices may need to be reconnected
manually even if your SSID and password are the same as your previous network.
Note: If you wish to have your wired devices connect to the new mAX network
(recommended), be sure to disconnect the wired devices from your old gateway
or router and reconnect them into the Ethernet port on the underside of your
mAX router. If you have more than one device, you can plug a multi-port switch
(not included) into this port to support multiple devices.
2. The mAX router will create your new SURFboard mAX home Wi-Fi network and register
your device under your SURFboard account. You may receive a prompt from your mobile
device to confirm connecting to the SSID you created. If you receive this prompt, confirm
joining the network.
3. Once complete, the CONGRATULATIONS screen is displayed in your mobile app. Tap
CONTINUE.
Your mAX router setup is complete. This app provides your interface to managing your mAX
router. Tap GET STARTED to see a quick tutorial on how to navigate the app when managing
your mAX router.
Note: If you want to set up your mAX satellite at this time, choose INSTALL NOW
on the next screen. If you choose the option to INSTALL LATER, refer to Adding a
SURFboard mAX satellite (page 22) when you are ready to install the satellite.

Add devices to home network

Ensure Wi-Fi is enabled for the device you wish to connect to your SURFboard mAX Wi-Fi
home network. Repeat these steps for each device.
Note: If you had a previous Wi-Fi network and used the same SSID (network name)
and password for your SURFboard mAX home Wi-Fi network, your devices should
connect automatically.
1. In your device Settings, browse to the available Wi-Fi networks.
2. Select your SURFboard mAX home Wi-Fi network SSID you previously established.
3. Enter the password for your SURFboard mAX home Wi-Fi network.
Your device will connect to the network.

Chapter 3
Adding a SURFboard mAX satellite

Adding a mAX satellite to your home network extends your home network Wi-Fi coverage.
After you install and configure your router, you will be given the option to add one, even
two, satellites to your SURFboard mAX home network.
You can access the feature from the Side menu by tapping the Collapsed menu icon and
selecting Add a New Satellite from the Side menu.
You can also access the feature by tapping one of the empty satellite slots on the Home
screen.
When adding a satellite, you will perform the following tasks.

■ Set up your SURFboard mAX satellite (page 23)

Chapter 3: Adding a SURFboard mAX satellite
■ Get your SURFboard mAX satellite online (page 24)
Set up your SURFboard mAX satellite

1. Tap INSTALL NOW to add an additional satellite to your mAX home Wi-Fi network.
2. Read the explanation of satellites on the ADD A NEW SATELLITE screen and tap NEXT.
3. From the box your mAX satellite came in, locate the additional mAX unit and power cord
and then tap NEXT.
4. The next screens present satellite placement information you can use to optimize your
network's coverage. Either tap CONTINUE to find the best placement for the satellite in
your home or tap SKIP if you want to skip to installation.

Get your SURFboard mAX satellite online

1. Use the provided power adapter and plug the satellite into an outlet and then tap NEXT.
Note: If you are setting up AXE6600 (W161) devices from the same pack, your
mAX unit will already be paired with the satellit unit. The units will connect
automatically once you have powered up the satellite device.
2. Your mobile device will attempt to connect to the satellite to begin the configuration.
Tap NEXT to continue with the process.
If you are adding an AX11000 (W31) or AX7800 (W30) as a satellite, your mobile device
will connect through Bluetooth.
Note: If you get a message that Bluetooth is disabled, follow the directions on
the screen to enable Bluetooth before continuing.
If you are adding an AX6600 (W21), AX6600 (W11), or AC3800 (WC4), you may receive
a prompt from your mobile device to confirm connecting to the SSID. Confirm joining to
the mAX unit's SURFBoard-Onboarding SSID for configuration.
Note: You may receive a prompt from your mobile device to confirm connecting
to the SSID. Confirm joining to the mAX unit's SURFBoard-Onboarding SSID for
configuration.
The LED on your mAX device will flash green throughout the attempt. This may take a
moment. If the attempt is unsuccessful resulting in a red LED on the satellite, move the
satellite closer to the router and try again.
3. Upon establishing a connection, the SUCCESSFULLY CONNECTED screen displays. Tap
NEXT to continue.
4. The app begins to configure your mAX satellite and connect it to your mAX router. You
may receive a prompt from your mobile device to confirm connecting to your mAX home
Wi-Fi network SSID. If you receive this prompt, confirm joining the network.
Once complete, your mAX satellite will be registered with your SURFboard account.
5. Next, the satellite will check for new firmware updates. If updates are required, the LED
will flash blue and amber while they are downloaded. Once the satellite has confirmed
the firmware is up to date, the YOUR SATELLITE IS UP TO DATE! screen displays in your
mobile app. Tap NEXT.

6. Now, your setup will be finalized. This could take a few minutes. When complete, the
CONGRATULATIONS screen displays in your mobile app. Tap CONTINUE.
The SURFboard Central command center screen appears providing a layout of the user
interface of the app. Your mAX home Wi-Fi network will begin to calibrate based off the
addition of your new satellite. This can take up to 15 minutes to complete.
Note: While your router is completing calibrating your home Wi-Fi network with the
new satellite, you will receive the following message when you attempt to view the
satellite details. Your mAX satellite will be available for view once the optimization is
complete.

Chapter 4
SURFboard Central mobile app features

The main navigational features of the SURFboard Central mobile app are the Home,
Network, and Parental Control screens - all accessible by tapping the corresponding icon at
the bottom of the SURFboard Central mobile app - and a Side menu, accessed by tapping
the Collapsed menu icon at the top, left-hand corner of the Home screen.
The Home screen gives you router and satellite information as well as details about devices
both connected and offline.
The Network screen gives you access to view, edit, and enable/disable network settings.
These settings include IP addresses and various configurations such as Port Forwarding,
DNS, and Time Zone. In addition, it provides information about your main network, a button
to test your connection speed, and a switch to enable or disable your Guest network - a
separately secured network apart from your main network.
The Parental Control screen is where you create profiles for your household members. You
can add devices to individual profiles which allows you to control the days and times those
devices are permitted access to your mAX Wi-Fi home network, as well as the ability to
instantly pause all Internet access for a particular profile or all the devices on your entire
network.
The Side menu, accessed by tapping the Collapsed menu icon at the top, left-hand corner
of the Home screen, has six buttons from which you can perform a Speed Test, Add a New
Satellite, Get Alexa Skills, get Help, learn more About your mAX versions and the licensing,
and view your account Settings.
Model specific features

Some of the features described in this document are not available on all SURFboard mAX
models. In these situations, the section describing the feature will explain which models the
feature is available on. If a feature does not appear in the SURFboard Central mobile app,
that simply means the feature is a not available on your model. The device firmware and
app are updated periodically which means the feature may be added to your mobile in the
future.
Related information
Home (page 27)
Network (page 32)
Parental Control (page 41)
Side menu (page 47)

Chapter 4: SURFboard Central mobile app features
Home
Tap the Home icon at the bottom of the SURFboard Central mobile app to return to the
Home screen from anywhere in the SURFboard Central mobile app.
These are the main features on the Home screen.
1 Collapsed menu icon. Tap to access the Side menu.

2 Notifications. Tap the Notification bell to display firmware updates, incidents of new
devices connecting to your network, unsuccessful router responses, and more.
3 Information. Indicates an issue. Tap the error banner that displays for more
information.
4 Add satellite. Tap either the left or the right satellite image to add a new satellite to
your home Wi-Fi network. A maximum of 2 satellites can be added.
5 Devices. Lists the number of devices online.
6 Expand card. Tap to expand the section for more information.
You can tap on the image of your mAX router or satellite to access its details including online
and offline devices, device connection details, and LED settings.
The Home screen also provides Statistics about the top 5 connected devices' signal strength
that you can choose to view strongest to weakest or weakest to strongest, a history of speed
tests, and a list of blocked devices. Swipe left or right to move through the various Statistics
screens.

mAX router and satellite details

To access information about your mAX router or satellite(s), tap Home at the bottom of the
SURFboard Central mobile app and then tap the image of the router or satellite to display
details about it.
The details window for the router or satellite displays the device's name at the top of the
window, a filter for the different connection types, and information about connected devices
and connection strength.
1 Currently selected connection type(s). Select one of the following connection type
filter to limit the displayed device counts using:
All
Every device currently connected, both wireless and wired.
6.0 GHz
Only devices connected wirelessly on the 6.0 GHz band.
5.0 GHz
2.4 GHz

Ethernet
Only devices with wired connections.
2 Total number of devices connected to the router or satellite using selected connection
type filter.
3 Number of connected devices with excellent connectivity using selected connection
type filter.
4 Number of connected devices with medium connectivity using selected connection
type filter.
5 Number of connected devices with poor connectivity using selected connection type
filter.
6 Name of device and status (online or offline).
Note: To edit a device name or password, refer to Edit name for mAX and devices
(page 30)
Online and offline device details

After you have added devices to your home Wi-Fi network, you can access information
about your online and offline devices. Tap Home at the bottom of the SURFboard Central
mobile app and then tap Devices to display a list of your devices.
You can browse devices by Online or Offline status by tapping the buttons at the top of
the screen. Each list of devices is grouped by the router or satellite it is currently connected
through. Tap the + by each device to expand for more information on that device.
Tap the router image on the Home screen and in the Connected Devices section, tap + to
expand a device. Tap on the expanded information to display a Device Details screen to edit

the device name, view UL and DL speeds and the connection (6.0, 5.0, or 2.4 GHz), the last
network access time, if it is currently online or offline, and addresses.
Edit name for mAX and devices

You can change the name of your mAX router, satellite(s), and connected devices as much
and as often as you like.
1. Tap the pencil next to a router, satellite, or connected device image/name.
2. Enter a name for the router, satelite, or device.

Note: Names for your devices must not end in a space.
3. Optional: Assign a device type icon to a device by selecting the pull-down and tapping
the desired icon.
4. Tap SAVE CHANGES.
Adjust LED brightness level

1. On the router or satellite details screen, tap the + to expand the LED Settings section.
2. Use the slider to choose the brightness of the unit's LED. Move to the left to dim and to
the right to brighten.
Restart mAX
1. On the router or satellite details page, tap RESTART ROUTER at the bottom of the
screen.
2. On the confirmation screen, tap RESTART ROUTER to confirm.

Note: If you decide to cancel the action, tap the x in the top-right corner of the
confirmation screen.

Network
Tap Network at the bottom of the SURFboard Central mobile app to access these settings.
Setup and manage Guest network

A Guest network is a separate, secure network apart from your main network.
▶ Enabling your Guest network:
1. Tap Network at the bottom of the SURFboard Central mobile app.
2. Move the Enable/Disable Guest Network switch to the right to enable the Guest
network feature.
Note: The first time you do this, you will be required to establish a Network
Name (SSID) and password. The Guest network name cannot be the same as your
main network.

▶ Renaming your Guest network:

3. Tap the + to expand the Guest Wi-Fi Network section.
4. Tap the pencil next to Network Name (SSID) to enter a new name or password for your
Guest network.
▶ Sharing your Guest network credentials:
6. To send the login information to a guest, tap SHARE CREDENTIALS, and choose from
email, text, or any other of the options to send the credentials.
▶ Disabling your Guest network:
7. To disable the Guest network, moved the Enable/Disable Guest Network switch to the
left.
Note: This does not completely delete your Guest network but suspends the
network until you enable it again. Your mAX router will remember your SSID and
password and reuse it once you re-enable your Guest network.

Network settings
Although the SURFboard mAX Wi-Fi home network works very well with the default settings,
there may be instances where you wish to change some of them. You can access all the
settings by tapping NETWORK at the bottom of the SURFboard Central mobile app, add
tapping the + to expand Network Settings.
This will display your mAX router's LAN IP Address - the address is used by your devices
to communicate with your mAX router - and Gateway IP Address - the address is used by
your mAX router to access the Internet through your ISP.
A variety of menus are also available here which provide settings for different areas of your
mAX router:
■ General Settings
■ WAN Settings
■ LAN Settings
■ Time Zone
General Settings
Enable or disable UPnP
UPnP is an abbreviation for the Universal Plug and Play protocol. The default state of UPnP
is enabled. This protocol allows the discovery of devices and auto-configurations of the
network. Common UPnP supported devices are game consoles, smart TVs, and network
printers. This protocol allows the device to interact with Internet servers and makes it
available across your home Wi-Fi network. This is a convenient capability, but to accomplish
this, the UPnP protocol allows devices to open connection/ports through the mAX. Some
users consider this a security risk. Disabling UPnP will sacrifice convenience for added
security.
Note: UPnP is enabled by default.
▶ Access Path:
2. Expand Network Settings with the + button.
3. Tap General Settings.
▶ Enable or disable UPnP:
4. Move the slider for UPnP to the left to disable or to the right to enable.
Enable or disable Bridge mode

Bridge mode is a state you can place your mAX device in where it will no longer function
as a router but join another router's network. The most common situation where you may
want to enable this functionality is if you'd prefer to continue use of an existing router which
manages an existing home Wi-Fi network. When using Bridge Mode, your mAX device would
allow devices connected to it but function as part of your existing router's network.
CAUTION: When enabling or disabling Bridge mode, your mAX router will reboot and
it may take some time for your devices to reconnect.

▶ Access Path:
▶ Enable or disable Bridge mode:
4. Move the slider for Bridge Mode to the left to disable or to the right to enable.
Manage Port Forwarding rules

Port forwarding is when particular traffic needs to be sent to particular devices by utilizing
an IP address. Network traffic for a particular purpose (most often related to a particular
software application) has a certain port or range of ports which it uses to communicate
through networks. A Port Forwarding rule ensures that network traffic on those ports
reaches the desired device on your mAX home network.
Note: If your mAX Wi-Fi home network is utilizing UPnP, it is possible that some rules
here are generated by the router when an UPnP compatible device or application
requests it. Refer to Enable or disable UPnP (page 34) for more information.
Port forwarding rules are evaluated in the order that they are listed. Traffic is checked
against the top rule first, followed by the next rule until a match is found. If multiple rules
have similar characteristics, traffic will only be forwarded to the first rule that it matches. For
any rule, the number of internal and external ports defined should match.
▶ Access Path:
3. Tap General Settings > Port Forwarding.
▶ Manage Port Forwarding rules:
4. Tap Port Forwarding Rule name to add a name for the rule.
5. Tap to choose the rule Protocol - TCP, UDP, or TCP/UDP.

6. Complete fields and tap SAVE CHANGES.
Enable or disable IPv6 support

IPv6 is the newest format for IP address. It allows significantly more IP addresses than the
more common IPv4 format. However, most home networks operate perfectly well with
IPv4, which is still the most common IP address format. Enabling IPv6 will allow your mAX
router to assign IPv6 addresses to your devices if they support them. IPv6 functionality is
dependent on whether it is offered by your Internet Service Provider.

CAUTION: When enabling or disabling IPv6 support, your mAX router will reboot and
it may take some time for your devices to reconnect.
▶ Access Path:
▶ Enable or disable IPv6 support:
4. Move the slider for IPv6 Enable to the left to disable or to the right to enable.
WAN Settings
Configure your mAX router's WAN IP
Based on your Internet Service Provider (ISP) configuration, you may need to set a static
IP for your mAX router. This is not typical for most users, but may apply to some business
accounts. You can view the default DHCP settings on the WAN IP CONFIGURATION screen.
CAUTION: Misconfiguration of this setting will cause disruption of Internet access
across all your network devices.
▶ Access Path:
3. Tap WAN Settings > WAN IP Configuration.
▶ WAN IP through DHCP:
4. Select DHCP. Your mAX router will retrieve your WAN IP information from your ISP.
▶ WAN IP through Static:
5. Select STATIC to manually configure these settings.
a. Populate the fields with the values provided by your ISP.
b. Tap SAVE CHANGES.
The mAX router will re-establish its WAN connection and may briefly show a red LED.
Configure your mAX Wi-Fi home network's DNS

A Domain Name Server (DNS) is, by default, configured by your ISP. The DNS server allows
your devices to access services across networks by name instead of by IP address. The
default configuration for this value is Automatic. Switching this default configuration to
Static is possible for the advanced user that desires more control over website lookups. This
may be for speed, security, or reliability. You must know the address of another DNS server
before turning off the default.
▶ Access Path:
3. Tap WAN Settings > DNS Configuration.
▶ Automatic DNS configuration:

4. Select the Automatic option. Your mAX router will retrieve DNS information from your
ISP.
▶ Static DNS configuration:
5. Select the Static option. Your mAX router will retrieve DNS information from your ISP.
a. Add an IP address for your Primary DNS server.
b. Add an IP address for your Secondary DNS server.
LAN Settings
Reserve a LAN IP for a device
The mAX router assigns an IP address for every device that joins your mAX Wi-Fi home
network. This is called DHCP and allows your devices to join the home network and have
connectivity to the Internet. Typically, there is no need to make any changes to this support.
However, in some cases you may want to establish fixed (or reserved) IP addresses for
particular devices in your network. This is called LAN IP reservation and it ensures a device is
always accessible at a specific IP address. Examples of this include setting up a file or media
server.
▶ Access Path:
3. Tap LAN Settings > LAN IP reservation.
▶ LAN IP reservation:
4. Tap ADD CONFIGURATION.
5. On the Reserve a LAN IP screen:
a. Enter an IP address. This IP address must be within the home network subnet. From
this time forward, the specified device will maintain this IP address.
b. Tap in the Select Your Device field and choose the device from the list that you want
to assign the static IP address.
c. Tap SAVE CHANGES.
Configure LAN Subnet and DHCP range

A LAN subnet is a prescribed prefix for the first three sets of numbers in your networks
IP addresses. The default value is 192.168.7.# which means all the IP address of your
devices (including your mAX router) will begin with those numbers. Your mAX router will
automatically be assigned the first value, 192.168.7.1. If you change to another subnet, your
router will retain the first number for that subnet.
DHCP range is the range of IP addresses inside your selected Subnet. Your mAX router will
handle the assignment of all your devices by using the addresses in this range. The exception
will be if you have configured IP reservations as described in Reserve a LAN IP for a device
(page 37). Any devices utilizing LAN IP reservations will not use DHCP.
▶ Access Path:

3. Tap LAN Settings > LAN Subnet and DHCP Range Configuration.
▶ Configure LAN Subnet:
4. Select a Subnet to use for your Home network.
The SURFboard mAX provides three options:
■ 192.168.7.# (default)
■ 10.0.0.#
■ 172.16.0.#
Example: If you change to 10.0.0.#, your mAX router will be assigned the IP address
10.10.0.1 and all your devices' IP addresses will also begin with 10.0.0
▶ Configure DHCP range:
5. Select your DHCP range by entering a Starting IP and Ending IP.
Note: The number of concurrently connected devices will be limited by the range
you select. For instance, if you select 101 to 120, then only twenty devices can be
connected to your mAX router at one time because only twenty IP addresses are
available.
Configure LAN DHCP Lease time

A Lease Time is the amount of time that your device waits before asking your mAX router
for a new IP address. This ensures that IP addresses are not kept assigned to devices that
are no longer on the network. You might need to modify this value if you have a various
devices which are only on your mAX home network for a short period of time or you want to
increase the amount of time an IP address is assigned to your devices.
▶ Access Path:
3. Tap LAN Settings > LAN DHCP Lease Time.
▶ Configure LAN DHCP Lease time:
4. Select a Lease Time for your devices' IP address assigned by DHCP. Default value is
1440.
5. Select a Time Unit for your Lease Time.
This value is the units used in Lease Time. By default, it's measured in Minutes. So, if
you have the default value of 1440 in Lease Time, then the final lease time used is 1440
Minutes.
The following Time Units are available:
■ Minutes
■ Hours
■ Days
■ Weekly
■ Forever
Example: If you want to change the least time to 6 hours, set the Lease Time to '6' and
the Time Unit to "Hours".

Time Zone
Set time zone
Your time zone is generally automatically determined by your mAX router. If this is not the
case, you can set this manually. Only North American time zones are supported by the
SURFboard mAX.
▶ Access Path:
3. Tap Time Zone.
▶ Set time zone:
4. Tap the box next to your time zone to select it. Changes made on this screen are updated
in the mAX router. When you are finished, tap Done.
Start or view speed tests

The Speed Test screen provides the ability to measure the speed between the device
running your SURFboard Central mobile app and the mAX router or satellite to which it
is connected, as well as the speed between your router and the Internet. A speed test
between the device running your SURFboard Central mobile app and the router cannot be
run remotely.
1. Tap Network at the bottom of the SURFboard Central mobile app and then TEST MY
CONNECTION SPEED or tap Speed Test on the Side menu.
2. To start a speed test, tap START TEST below the speed dial.

When you are home, the test will report download and upload speeds between your
device running the SURFboard Central mobile app and the router, and also for the router
and the Internet. When you are remote, you will get results between the router and
Internet only.
3. While the test is in progress, tap STOP TEST if you want to discontinue testing.
4. Tap VIEW HISTORY to review and compare previous speed tests. The last 20 speed tests
are retained in history.

Parental Control
Your mAX router uses profiles to assign personal devices to members of the household and
manage their network access. Parental Control allows you to enable and disable access for
time blocks of hours, days, or weeks by profile. When you assign devices to a profile, the
time blocks you create control all devices on the profile. You can even instantly pause and
unpause Internet access by profile or for all profiles on the entire network.
The steps to setting up Parental Control are ordered. You must first enable Parental Control.
Then, you will create user profiles, add devices to the profiles, and finally create time
schedules designed to enable and disable access to your home Wi-Fi network.
Enable Parental Control

1. Tap Parental at the bottom of the SURFboard Central mobile app.
2. Move the Enable Parental Control slider to the right to enable the feature.
Work with user profiles

This topic covers how to add, edit, and delete user profiles for Parental Control. Creating
profiles for individuals with access to your home Wi-Fi network and associating the devices
used by the profile allows you to control when Internet access is allowed and when it is not.
Note: Be sure Parental Control is enabled (page 41) before beginning.
1. Tap + Add Profile.

2. On the PROFILE NAME screen, enter a name for the profile. This could be an individual's
name or an event like Dinner Time, for example. The profile will be the vehicle you use
to control Internet access for all of its associated devices, whether a person or an event.
You will get an error if you choose a profile name that already exists in your network.
Profile names must be unique.
3. Tap CREATE PROFILE.

4. If you would like to add a profile picture to a user profile:
a. Tap on the User Profile you would like to add a picture.
b. Tap on the empty profile picture at the top of the screen.
c. Choose a location to select a picture from and select the picture you would like to
use with this profile.
5. Repeat these steps to create all user profiles. User profiles are listed on the Parental
Control screen.
Add devices to user profile

Devices added to a profile have their access to the network controlled by the settings you
place on the profile. You must create a profile before adding devices, and add devices to a
profile before creating the day and time access restrictions for the profile.
Note: Be sure Parental Control is enabled (page 41) and your device Wi-Fi is
enabled before beginning.
1. On the Parental Control screen, tap a user profile to which you want to add devices.
2. Tap + ADD DEVICE.

A list of network connected devices, both online and offline, displays. If a device has
been added to another profile already, it will not display in this list. Devices can only
belong to one profile.
3. Tap the box next to the device or devices that you would like to add to the user profile
and tap ADD DEVICE when you are finished.
Now, the user profile page will show that devices have been added to the profile, as well
as the number of devices added.
4. You can tap the + by Associated Devices to see which devices are added to the user
profile.
5. To delete a device from a profile, on the user profile, expand Associated Devices by
tapping +, and swipe left on the device name to display the delete option. Tap on the
delete option to confirm.
Add time schedule to user profile

The Schedule Time feature of Parental Control sets enabled and disabled Internet access
times for profiles by days and hours. These days and hours of disabled Internet access are
called Rules. Rules are associated with profiles and all devices associated with the profile are
affected. You must create a profile before adding devices, and add devices to a profile before
creating the access restrictions for the profile.

Note: You must have a profile with associated devices created (page 42), and be
sure that Parental Control is enabled (page 41) before beginning.
1. On the user profile, tap + Add Rule.
2. Tap ADD TIME SCHEDULE.
3. On the ADD TIME SCHEDULE window, select the days of the week (EVERY DAY or
CUSTOM) to disable Internet access for this profile. If you choose CUSTOM, a window
will display for you to tap the days of the week to disable Internet access for the profile.
4. Also, on the ADD TIME SCHEDULE window, set the Start Time and End Time to disable
Internet access for this profile.
a. First, tap ADD next to Start Time.
b. Swipe up and down on the hours and minutes until the time in the center row
reflects the desired Start Time. Do not forget to do the same to set AM or PM.
c. Tap OK.
d. Repeat to set End Time.
5. Tap SAVE CHANGES on the ADD TIME SCHEDULE window when both Start Time and End
Time are set.
6. To delete a rule from a user profile:
a. Tap the + by Associated Rules to expand it.

b. Tap the rule you wish to delete (the time band for disabling Internet access).
c. Swipe to the left and tap the red delete message.
Pause Internet access

You can instantly enable or disable Internet access for all profiles or for a single profile with
the Pause Internet feature. All devices associated with paused profiles are affected.
■ To pause Internet access for a single profile, on the user profile screen, move the slider
next to Pause Profiles to the right. To enable access again, move the slider to the left.
■ To pause the Internet for all user profiles, on the Parental Control screen, move the
slider next to Pause All Profiles to the right. To enable access again, move the slider to
the left.
Remove a user profile, rule, or device association

Rules or devices associated with a rule as well as profiles themselves can easily be removed
through the Parental Control screen. When removing a time schedule rule, the associated
profile and devices will no longer be impacted by the removed rule. When removing
associated devices from a profile, they will remain on the network but no longer be
associated with the profile. When removing an entire profile, all time schedule rules and
associated devices will be removed as well by the device will remain on the network.
1. Swipe left on the profile/rule/associated device you would like to remove.

A Delete button appears to the right of the profile/rule/associated device.
2. Tap the Delete button to confirm the removal.

The profile/rule/associated device will be removed on your SURFboard mAX router. This may
take a few moments to complete.

Side menu
Access the Side menu by tapping the Collapsed menu icon at the top, left-hand corner of
the Home screen.
The Side menu has eight buttons which you can tap to Add a Device or Remove a Device;
start a Speed Test or view previous tests; Add a New Satellite to your network; Get Alexa
Skills; get Help; learn About licensing and purchase information; and view your Settings.

Related information
Add or remove other SURFboard devices (page 48)
Start or view speed tests (page 39)
Adding a SURFboard mAX satellite (page 22)
Get Alexa Skills (page 49)
Help (page 49)
About (page 49)
Settings (page 50)
Add or remove other SURFboard devices

■ If you would like to add or remove a SURFboard Cable Modem, refer to the associated
SURFboard Quick Start Guide or SURFboard User Guide of your device.
Start or view speed tests

The Speed Test screen provides the ability to measure the speed between the device
running your SURFboard Central mobile app and the mAX router or satellite to which it
is connected, as well as the speed between your router and the Internet. A speed test
between the device running your SURFboard Central mobile app and the router cannot be
run remotely.
1. Tap Network at the bottom of the SURFboard Central mobile app and then TEST MY
CONNECTION SPEED or tap Speed Test on the Side menu.
2. To start a speed test, tap START TEST below the speed dial.

When you are home, the test will report download and upload speeds between your
device running the SURFboard Central mobile app and the router, and also for the router
and the Internet. When you are remote, you will get results between the router and
Internet only.
3. While the test is in progress, tap STOP TEST if you want to discontinue testing.
4. Tap VIEW HISTORY to review and compare previous speed tests. The last 20 speed tests
are retained in history.
Add another mAX

This feature cannot be accessed remotely.
Tap Add a New Satellite on the Side menu to add 1 or 2 mAX satellites to your home Wi-Fi
network. For more information, see Adding a SURFboard mAX satellite (page 22).
Get Alexa Skills

An Amazon Alexa device is required. Alexa Skills are like apps. You can add them to
your mAX to bring products and services to life. To learn more about Alexa Skills, visit
www.amazon.com/alexaskills.
1. Tap Get Alexa Skills.
Directions for getting skills are displayed.
2. Follow the onscreen directions.
Help
We are here to help! Choose your preferred method to contact us for assistance from the
options below. You can access this information from the Side menu > Help.
■ Frequently Asked Questions: Tap to browse the list of topics that range from the simple
to the complex.
■ Call us at 1-866-757-3598.
■ Browse ARRIS Consumer Support by tapping www.arris.com/selfhelp.
■ Tap Live chat to connect with one of our helpful, live tech support people.
About
The About screen displays the following information on your SURFboard mAX router:
Firmware This is the current firmware version your SURFboard mAX router is currently
Version using.
App This is the current version of the SURFboard Central app you are using.
Version
Model This is the model number of your SURFboard mAX router.
Number

In addition, this screen also provides a convenient link to purchase another SURFboard mAX
to use as a satellite to further expand the range of your mAX home network. Finally, the
VIEW LICENSES button provides relevant safety and regulatory information on handling your
mAX router and the radio signals it uses provide your mAX home network.
Settings
The Settings screen shows you the account information associated with your SURFboard
account including your Name and Email address. If this account information is not accurate
or you want to switch to another account, simply tap Sign out and you will be brought back
to the Welcome screen where you can either switch accounts or sign up for a new one.

Appendix A
ARRIS Safety, Environment, Regulatory,

Software License, Privacy, and Warranty
information
■ Safety information
■ Caring for the environment by recycling your ARRIS equipment
■ FCC statements
■ Wireless LAN information
■ Open Source software information
■ Software license
■ Privacy notice
■ Warranty information
Safety and regulatory information

Read all safety and regulatory information before installing your device and setting up your
home network connection.
Important safety instructions

Read this before you begin — When using your equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to persons, including
the following:
■ Read all the instructions listed here and/or in the user manual before you operate
this device. Give attention to all safety precautions. Retain the instructions for future
reference.
■ This device must be installed and used in strict accordance with manufacturer’s
instructions, as described in the user documentation that is included with the device.
■ Comply with all warning and caution statements in the instructions. Observe all warning
and caution symbols that are affixed to this device.
■ To prevent fire or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects filled with liquids,
such as vases, on the device.

Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty
information
■ This device was qualified under test conditions that included the use of the supplied
cables between system components. To ensure regulatory and safety compliance, use
only the provided power and interface cables and install them properly.
■ Different types of cord sets may be used for connections to the main POWER supply
circuit. Use only a main line cord that complies with all applicable device safety
requirements of the country of use.
■ Installation of this device must be in accordance with national wiring codes and conform
to local regulations.
■ Operate this device only from the type of power source indicated on the device’s
marking label. If you are not sure of the type of power supplied to your home, consult
your dealer or local power company.
■ Do not overload outlets or extension cords, as this can result in a risk of fire or electric
shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked
wire insulation, and broken plugs are dangerous. They may result in a shock or fire
hazard.
■ Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay attention to cords where they are attached to plugs
and convenience receptacles; and examine the point where they exit from the device.
■ Place this device in a location that is close enough to an electrical outlet to
accommodate the length of the power cord.
■ Place the device to allow for easy access when disconnecting the power cord of the
device from the AC wall outlet.
■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the
plug can be fully inserted with no part of the blades exposed.
■ Place this device on a stable surface.
■ Avoid damaging the device with static by touching the coaxial cable when it is attached
to the earth-grounded coaxial cable-TV wall outlet.
■ Always first touch the coaxial cable connector on the device when disconnecting or
reconnecting the Ethernet cable from the device or user’s PC.
■ Installation of an AC surge protector in the AC outlet to which this device is connected is
recommended. This is to avoid damaging the device by local lightning strikes and other
electrical surges.
■ Postpone installation until there is no risk of thunderstorm or lightning activity in the
area.
■ Avoid using a telephone (other than a cordless type) during an electrical storm. There is
a remote risk of electric shock from lightning. For added protection, unplug the device
from the wall outlet and disconnect the cables to avoid damage to this device from
lightning and power surges.
■ Do not use this product near water. For example, near a bathtub, washbowl, kitchen
sink, laundry tub, swimming pool, or in a wet basement.
■ Do not use the telephone to report a gas leak located near the leak.
■ Do not cover the device or block the airflow to the device with any other objects.
Keep the device away from excessive heat and humidity and keep the device free from
vibration and dust.

information
■ Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do
not spray cleaners directly on the device or use forced air to remove dust.
■ For added protection, unplug the device from the wall outlet and disconnect the cables
to avoid damage to this device during lightning activity or power surges.
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG)
UL Listed or CSA Certified Telecommunication Line Cord, or national equivalent.
■ Upon completion of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operating condition.
■ Do not open the device. Do not perform any servicing other than that contained in the
installation and troubleshooting instructions. Refer all servicing to qualified service
personnel.
■ This device should not be used in an environment that exceeds 104° F (40° C).
SAVE THESE INSTRUCTIONS

Note: To CATV system installer — This reminder is provided to call the CATV system
installer’s attention to Section 820.93 of the National electric code, which provides
guidelines for proper grounding and, in particular, specifies that the coaxial cable
shield must be connected to the grounding system of the building, as close to the
point of cable entry as practical.
Caring for the environment by recycling your

ARRIS equipment
Please do not dispose of this product with your residential or commercial
waste. Contact your local authorities for information about practices
established for your region. If collection systems are not available, call
ARRIS Technical Support at 1-877-466-8646 for assistance.

information
FCC statements
FCC Interference statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the device off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the device and receiver.
■ Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
■ Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
CAUTION: Any changes or modifications not expressly approved by CommScope for
compliance could void the user’s authority to operate the equipment.
FCC Declaration of Conformity

CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard
device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
FCC Radiation Exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. To comply with the FCC RF exposure compliance requirements, the separation
distance between the antenna and any person’s body (including hands, wrists, feet and
ankles) must be at least 12 inches (30 centimeters).
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter except those already approved in this filing.
The availability of some specific channels and/or operational frequency bands are country
dependent and are firmware programmed at the factory to match the intended destinations.
The firmware setting is not accessible by the end user.
Industry Canada (IC) Statement

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the
following two conditions:

information
■ This device may not cause interference, and
■ This device must accept any interference, including interference that may cause
undesiredoperation of the device.
CAN ICES-3 (B)/NMB-3 (B)
In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
CAUTION: To reduce the potential for harmful interference to co-channel mobile
satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor
use only.
High power radars are allocated as primary users (meaning they have priority) of 5250-5350
MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or
damage to License Exempt–Local Area Network (LE-LAN) devices.
IC Radiation Exposure Statement

Important: This equipment complies with IC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a
minimum distance of 30 centimeters between the radiator and your body.
Avis D'Industrie Canada (IC)

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation
est assujettie aux deux conditions suivantes:
■ Cet appareil ne doit pas causer d'interférences et
■ Cet appareil doit accepter toute interférence reçue, y compris les interférences causant
unfonctionnement non désiré.
CAN ICES-3 (B)/NMB-3 (B)
Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de
fréquence 5600-5650 MHz.
ATTENTION : A fin de réduire les risques de brouillage préjudiciable aux systèmes
de satellites mobiles utilisant les mêmes canaux, les dispositifs fonctionnant dans la
bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur.
Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d.
prioritaires) des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz. Ces radars
peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils
exempts de licence–réseau local (LAN-EL).
Déclaration de IC sur L'Exposition aux Rayonnements

Important : Cet équipement est conforme aux limites d'exposition aux rayonnements
établies par IC pour un environnement non contrôlé. Cet équipement doit être
installé et utilisé de manière à maintenir une distance d'au moins 30 cm entre la
source de rayonnement et votre corps.

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Wireless LAN information

Note: This applies to devices that provide Wi-Fi capability.
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS)
and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device
is designed to be interoperable with any other wireless DSSS and OFDMA products that
comply with:
■ The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and
Revision N), as defined and approved by the Institute of electrical electronics engineers.
■ The wireless fidelity (Wi-Fi) certification as defined by the Wireless Ethernet
Compatibility Alliance (WECA).
Restrictions on the use of wireless devices

In some situations, or environments, the use of wireless devices may be restricted by the
proprietor of the building or responsible representatives of the organization. For example,
using wireless equipment in any environment where the risk of interference to other devices
or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific
organization or environment, you are encouraged to ask for authorization to use the device
prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by
unauthorized modification of the devices included with this product, or the substitution or
attachment of connecting cables and equipment other than specified by the manufacturer.
Correction of the interference caused by such unauthorized modification, substitution, or
attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage
or violation of government regulations that may arise from failing to comply with these
guidelines.
The operation of this device is prohibited on oil platforms, cars, trains, boats, and aircraft,
except that operation of this device is permitted in large aircraft while flying above 10,000
feet. Operation of transmitters in the 5.925-7.125GHz band is prohibited for control of or
communications with unmanned aircraft systems.
Note: The use of 5150-5250 and 5925-7125 MHz frequency band is restricted to
indoor use only.
Warning: This device allows you to create a wireless network. Wireless network
connections may be accessible by unauthorized users. For more information on how
to protect your network, refer to the relevant chapters in this document or visit our
Consumer Support website at http://www.arris.com/selfhelp.

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Open Source software information

For instructions on how to obtain a copy of any source code being made publicly available by
ARRIS related to software used in this ARRIS product, you may send your request in writing
to:
ARRIS
Software Pedigree Operations 2450 Walsh Avenue
Santa Clara, CA 95051 USA
The ARRIS website opensource.arrisi.com also contains information regarding use of open
source. ARRIS created opensource.arrisi.com to serve as a portal for interaction with the
software community-at-large. This document contains additional information regarding
licenses, acknowledgments and required copyright notices for open source packages used in
this ARRIS product.
Software license
ARRIS International, plc. (“ARRIS”)
3871 Lakefield Drive Suwanee, GA 30024
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE CAREFULLY BEFORE YOU INSTALL,
DOWNLOAD, OR USE ANY SOFTWARE, INCLUDING THE OPERATING SYSTEM EXECUTABLE
CODE, EMBEDDED SOFTWARE, A MOBILE APPLICATION, FIRMWARE, FONTS, AND OTHER
DATA, WHETHER ON DISK, IN READ ONLY MEMORY, ON ANY OTHER MEDIA IN ANY OTHER
FORM AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH THE ARRIS
PRODUCT (“ARRIS PRODUCT”). BY USING THE ARRIS PRODUCT AND/OR INSTALLING,
DOWNLOADING, OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF
EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY
BINDING AGREEMENT BETWEEN YOU AND ARRIS. THE TERMS OF THIS LICENSE APPLY TO
YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE
THE SOFTWARE AND (II) RETURN THE ARRIS PRODUCT AND THE SOFTWARE (COLLECTIVELY,
“PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION, AND ANY OTHER
MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE
PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE
SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
The Software includes associated media, any printed materials, and any “on-line” or
electronic documentation, as well as any updates, revisions, bug fixes, or drivers, thereto,
obtained by you from ARRIS or your service provider. Software provided by third parties
may be subject to separate end-user license agreements from the manufacturers of such
software.
The Software is never sold. ARRIS licenses the Software to the original customer and to any
subsequent licensee for personal use only under the terms of this License. ARRIS and its
third-party licensors retain the ownership of the Software.
You may:

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USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently
to another person, but only if the person agrees to accept all the terms of this License. If
you transfer the Software, you must at the same time transfer the Product and all copies
of the Software (if applicable) to the same person or destroy any copies not transferred
TERMINATE this License by destroying the original and all copies of the Software (if
applicable) in whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in
whole or in part, to any other person, except as permitted under the TRANSFER paragraph
above. (2) Copy or translate the User Guide included with the Software, other than for
personal use. (3) Copy, alter, translate, decompile, disassemble, or reverse engineer the
Software, including, but not limited to, modifying the Software to make it operate on non-
compatible hardware. (4) Remove, alter, or cause not to be displayed any copyright notices
or startup message contained in the Software programs or documentation. (5) Attempt to
gain unauthorized access to the Product or Software through hacking, password mining,
or any other means. (6) Export the Software or the Product components in violation of any
national, federal, state or local laws, as well as all ordinances, orders, rules, regulations,
and requirements relating to the export or other regulations of the Product, including the
Software. (7) Violate any applicable law, contract, intellectual property or other third-party
right or commit a tort. (8) Engage in any harassing, threatening, intimidating, predatory, or
stalking conduct. (9) Use the Product or Software in any way that could damage, disable,
overburden, or impair the Product, or interfere with anyone else's use of the Product.
(10) Obtain or attempt to obtain any materials or information through any means not
intentionally made available through the Product or Software. (11) Use the Product or
Software for any fraudulent, unlawful, harassing, abusive, illegal, or unauthorized purpose,
or engage in, encourage or promote any activity that violates this Software License. You
further acknowledge and agree that a violation of this Software License may subject you to
administrative penalty and/or criminal liability.
The Product is not designed or intended for use in on-line control of aircraft, air traffic,
aircraft navigation, or aircraft communications; or in design, construction, operation, or
maintenance of any nuclear facility. ARRIS AND ITS THIRD-PARTY LICENSORS DISCLAIM
ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND
WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents,
trademarks, and all other intellectual property rights subsisting in the foregoing, and all
adaptations to and modifications of the foregoing, shall at all times remain with ARRIS and
its third-party licensors. ARRIS retains all rights not expressly licensed under this License.
The Software, including any images, graphics, photographs, animation, video, audio, music,
and text incorporated therein, is owned by ARRIS or its third-party licensors and is protected
by United States copyright laws and international treaty provisions. Except as otherwise
expressly provided in this License, the copying, reproduction, distribution or preparation of
derivative works of the Software, any portion of the Product or the documentation is strictly
prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of
the rights of ARRIS under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of
the State of Georgia of the United States of America, excluding its conflict of laws principles

information
and excluding the provisions of the UN Convention on Contracts for the International Sales
of Goods and the Uniform Computers Information Transactions Act. THIS LICENSE SHALL
TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
Wireless communications, including those sent and received by the Product, are not secure
communications. ARRIS is not responsible for the privacy of activity using the Product or
Software. For security purposes, activity on the Product may be monitored, but there is no
obligation on ARRIS to do so or to take any action even if it does.
ARRIS is not responsible for any third-party software provided as a bundled application, or
otherwise, with the Software.
Privacy notice
ARRIS will collect certain personal and anonymous information from and about you in
connection with your use of the Product, including your email address and phone number
for the limited purposes of Product registration, security and warranty support services. Your
email address and phone number will not be shared with any third parties. In general, our
collection, protection, use and disclosure of this information will be subject to the ARRIS
Privacy Policy located at http://www.arris.com/company/privacy/. Your use of this Product
indicates your consent to allow ARRIS’ collection and use of such information.
This Product uses Google Analytics, which collects and processes certain data. Google's use
such data is described at www.google.com/policies/privacy/partners/.
This Product uses Ookla Speedtest software application which tests the Internet speed
between the Product and your Internet Service Provider (ISP). Ookla Speedtest collects
certain personal data which is subject to Ookla's privacy policy set forth at http://
www.speedtest.net/privacy.
U.S. Government restricted rights
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication,
or disclosure by the Government is subject to restrictions as set forth in subdivision (c)
(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The
contractor/manufacturer is ARRIS International, plc., 3871 Lakefield Drive, Suwanee, GA
30024.

information
Warranty Information
CommScope, Inc. ("ARRIS")
Retail Purchasers
If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller,
ARRIS warrants to you, the original end user customer, that (A) the Product, excluding
Software, will be free from defects in materials and workmanship under normal use, and (B)
with respect to Software, (i) the media on which the Software is provided will be free from
defects in material and workmanship under normal use, and (ii) the Software will perform
substantially as described in its documentation. This Limited Warranty to you, the original
end user customer, continues (A) for Software and the media upon which it is provided, for
a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS
reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the
date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this
Limited Warranty or to obtain technical support, you must call the ARRIS toll-free phone
number: 1-877-466-8646. ARRIS’ sole and exclusive obligation under this Limited Warranty
for retail sales shall be to repair or replace any Product or Software that does not meet this
Limited Warranty. All warranty claims must be made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements

If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail
reseller, ARRIS does not warrant this Product to you, the end-user. A limited warranty for
this Product (including Software) may have been provided to your cable operator or Internet
Service Provider ("Service Provider") from whom you obtained the Product. Please contact
your Service Provider if you experience problems with this Product.
General Information
The warranties described in this Section shall not apply: (i) to any Product subjected to
accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport,
improper storage, improper use or application, improper installation, improper testing or
unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear
and tear under ordinary use, and do not affect the performance or use of the Product.
ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by
ARRIS owned trademark, trade name or product identification logos affixed to the Product.
ARRIS does not warrant to you, the end user, or to anyone else that the Software will
perform error free or without bugs.
ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD
PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"),
THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS,
IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST
INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow
for the exclusion of implied warranties, so the above exclusion may not apply to you.

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What additional provisions should I be aware of? Because it is impossible for ARRIS to know
the purposes for which you acquired this Product or the uses to which you will put this
Product, you assume full responsibility for the selection of the Product for its installation and
use. While every reasonable effort has been made to insure that you will receive a Product
that you can use and enjoy, ARRIS does not warrant that the functions of the Product will
meet your requirements or that the operation of the Product will be uninterrupted or error-
free.
ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF
THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF
THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may
have arising out of or in connection with this Product, whether made or suffered by you or
another person and whether based in contract or tort.
IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,
INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY
BREACH OF WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. IN NO CASE SHALL ARRIS’ LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE
PRODUCT.
These matters are governed by the laws of the Commonwealth of Pennsylvania, without
regard to conflict of laws principles and excluding the provisions of the United Nations
Convention on Contracts for the International Sale of Goods.
Retail Purchasers Only

If you purchased this Product directly from ARRIS or from an ARRIS authorized retail reseller,
please call the ARRIS toll-free phone number, 1-877-466-8646, for warranty service or
technical support.
Cable Operator or Service Provider Arrangements

If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail
reseller, please contact your Service Provider for technical support.

Contacts
Technical services
For technical support, you can contact us by phone, email, or on the web.
By telephone
The Technical Support Center may be reached at:
■ +1-215-323-2346
■ +1-888-944-HELP (4357).
Additional support numbers are located at: https://www.commscope.com/globalassets/
digizuite/294037-arris-combined-contact-information-phone.pdf. For faster service, use your
IVR support ID.
On the web
Please visit Ask ARRIS, which is the Technical Support web portal. You will need to register
for this tool using your support contract ID and email address. There you will be able to
access:
■ Support Contact Information for all products
■ Knowledge Base Information (also known as Solutions)
■ User Documentation
■ Current open support cases
■ Ability to create a new support case (for technical support or repair and return)
■ Training Webcasts
By email
The Technical Support Center may also be reached by email:
Provider group Products Email address
Home Touchstone, SURFboard, homebroadbandsupport@commscope.com
Broadband NVG without ECO,
Extenders, HAv3, Plume,
Assia
HomeAssure ECO, Edge, Andromeda homeassuresupport@commscope.com
Support
Home Media QAM STB – Not supported homemediadevicesupport@commscope.com
Devices by LTTS, IP STB
Home Media KreaTV homemediasoftwaresupport@commscope.com
Software

: Contacts
Additional email addresses for ARRIS products are located at: https://
www.commscope.com/globalassets/digizuite/1651-techsupport-contact-information-
email.pdf.
Technical training
For more information about our Global Knowledge Services Department and the programs
we offer, email us at: techtraining@commscope.com.

Corporate Headquarters
CommScope · Hickory · North Carolina · 28602 · USA
T: 1-828-324-2200
www.commscope.com

SURFboard - mAX Routers User Guide

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SURFboard mAX

SURFboard mAX User Guide Standard Revision x.2 2

Chapter 1: Get started.............................................................................. 5

Chapter 2: Set up your SURFboard mAX home network.......................... 10

Chapter 3: Adding a SURFboard mAX satellite........................................ 22

Chapter 4: SURFboard Central mobile app features................................ 26

SURFboard mAX User Guide Standard Revision x.2 3

Appendix A: ARRIS Safety, Environment, Regulatory, Software License,

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* The number of ports is determined by model.

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Callout Name Description

mAX Express unit

Callout Name Description

SURFboard mAX User Guide Standard Revision x.2 7

SURFboard mAX User Guide Standard Revision x.2 8

Mobile app help

SURFboard mAX User Guide Standard Revision x.2 9

Set up your SURFboard mAX home

Get the ARRIS SURFboard Central mobile app

Launch the ARRIS SURFboard Central mobile app

SURFboard mAX User Guide Standard Revision x.2 10

Create your SURFboard account

SURFboard mAX User Guide Standard Revision x.2 11

5. Scroll down, if necessary, and tap NEXT.

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SURFboard mAX User Guide Standard Revision x.2 14

Set up your SURFboard mAX router

DSL-based Modem or Gateway Internet access is provided through a DSL

SURFboard mAX User Guide Standard Revision x.2 15

Fiber-based Modem or Gateway Internet access is proided through a single

SURFboard mAX User Guide Standard Revision x.2 16

Get your SURFboard mAX router online

SURFboard mAX User Guide Standard Revision x.2 17

SURFboard mAX User Guide Standard Revision x.2 18

SURFboard mAX User Guide Standard Revision x.2 19

Setup your home Wi-Fi network and set a

SURFboard mAX User Guide Standard Revision x.2 20

Add devices to home network

SURFboard mAX User Guide Standard Revision x.2 21

Adding a SURFboard mAX satellite

When adding a satellite, you will perform the following tasks.

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■ Get your SURFboard mAX satellite online (page 24)

Set up your SURFboard mAX satellite

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Get your SURFboard mAX satellite online

SURFboard mAX User Guide Standard Revision x.2 24

SURFboard mAX User Guide Standard Revision x.2 25

SURFboard Central mobile app features

Model specific features

SURFboard mAX User Guide Standard Revision x.2 26

1 Collapsed menu icon. Tap to access the Side menu.

SURFboard mAX User Guide Standard Revision x.2 27

mAX router and satellite details

SURFboard mAX User Guide Standard Revision x.2 28

Online and offline device details