© 2023 SAP SE or an SAP affiliate company. All rights reserved.

PUBLIC
2023-04-03

SAP Mobile Start – User Guide

THE BEST RUN  

Content

1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 Installing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

3 Onboarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

4 Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

5 Notification Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

6 Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

7 To Do. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

8 Voice Commands Using Siri Shortcuts (iOS Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

9 Watch App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

10 Widgets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

11 Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

SAP Mobile Start – User Guide

2 PUBLIC Content
1 Overview

SAP Mobile Start is a native app that serves as the mobile entry point to the Intelligent Enterprise Suite. It is a
native mobile version of SAP Build Work Zone, standard edition that allows access to native or web-responsive
(such as SAPUI5) business apps, data, and information.

Availability

SAP Mobile Start is currently available on iOS and Android devices (phones and tablets) as well as on
smartwatches (watchOS and Wear OS).

Languages

SAP Mobile Start is currently available in the following languages: English (United States), German (Germany),
Spanish (Spain), French (France), Russian (Russia), Chinese (Simplified), Japanese (Japan), Portuguese
(Brazil), Swedish (Sweden), Finnish (Finland), and Dutch (Netherlands).

SAP Mobile Start – User Guide

Overview PUBLIC 3
2 Installing

You can find the SAP Mobile Start app on the Apple App Store and the Google Play Store .

You can also find a QR code to the stores on your personal launchpad:

1. Click on your avatar and go to Settings SAP Mobile Start Application .

2. Select the respective platform tab (iOS or Android).

3. Click Install.
The QR code for installation is shown.
4. Open the camera app (or QR code scanner) on your device and scan the QR code to get a download link for
the SAP Mobile Start app.
5. Install the app on your device.

SAP Mobile Start – User Guide

4 PUBLIC Installing
3 Onboarding

When you open the SAP Mobile Start app for the first time, you need to go through the onboarding procedure
before you can start working with the app.

Procedure

1. Open the SAP Mobile Start app on your mobile device.

2. Read the end user license agreement and the data privacy statement and tap Agree.
3. Tap Scan and allow the app to access your camera. When your administrator has enabled MDM, you can
directly tap Start or Get Started without scanning a QR code.
4. Scan the QR code and tap Continue.

 Tip

You can find the onboarding QR code on your personal Launchpad. Click on your profile button in the
top right corner and go to Settings SAP Mobile Start .

5. Enter the credentials of your customer subaccount and tap Log On.

 Note

Select the Remember Me checkbox in order to use single sign-on (SSO).

6. Create a passcode to unlock the app later on and tap Next.

 Note

Your administrator can enable or disable the passcode functionality.

Single Sign-On

Single sign-on (SSO) allows you to sign in once to gain secure access to all the apps and software you require
throughout the day with no need to sign in again. SAP Mobile Start supports SSO to provide a seamless user
experience.

 Note

Do not share a device with multiple users. After a successful login, a cookie in your browser is created to
support SSO. To completely delete the current login session, sign out of the SAP Mobile Start app and
delete all cookies on your device. For more information, see Apple Support - Clear the history and cookies
from Safari on your iPhone, iPad or iPod touch for iOS and Clear cache & cookies for Android.

SAP Mobile Start – User Guide

Onboarding PUBLIC 5
4 Start

Find your most relevant content on the Start screen and receive important information, right on the app tile.

 Tip

Your native and web-optimized apps, plus web-content, are displayed based on your assigned roles, which
need to be set up in advance by the administrator.

The Start screen is divided into four main categories: New To-Dos, Monitoring Apps, Current Suggestions, and
News.

New To-Dos

This smart section at the top of your Start screen displays your newest to-dos. Tap the three dots in the
top-right corner of a to-do to open the action menu. When you tap the to-do directly, it opens the detail screen.

Monitoring Apps

This monitoring section shows current content and performance values of your most important business apps.

Current Suggestions

Based on an intelligent algorithm, this section displays your most used apps. It adapts to your user behavior to
suggest you the apps you will most likely use during that time of the day.

News

Check this section to stay up to date with the latest business and company news. The news are pulled directly
from the RSS feed configured by your IT administrator.

SAP Mobile Start – User Guide

6 PUBLIC Start
5 Notification Center

In the notification center of SAP Mobile Start, you can easily see and manage all of your current notifications.
You can access the notification center by tapping the bell symbol at the top-right corner of the screen.

Unread notifications are marked with a dot. You can swipe right to delete or open the notification in a web
browser.

 Tip

Make sure to enable notifications for SAP Mobile Start on your device in order to receive push notifications.

In case you still don’t receive push notifications or in-app notifications for SAP Mobile Start, open your
personal Launchpad and go to SettingsNotifications. Make sure the Mobile Notifications checkbox is
checked, and the switch for each notification type is enabled. The Mobile Notifications checkbox must
be checked to receive push notifications, and notifications must be enabled for each type to receive in-app
notifications.

 Restriction

Push notifications and in-app notifications currently don’t work in mainland China.

SAP Mobile Start – User Guide

Notification Center PUBLIC 7
6 Apps

Find an exhaustive list of all your native and web-optimized apps on the Apps tab. The sections and the
available apps reflect your personal desktop launchpad. You can also search for an app using the in-app search
as well as Apple Search.

 Tip

The apps are displayed based on your assigned roles, which need to be set up in advance by your
administrator.

SAP Mobile Start – User Guide

8 PUBLIC Apps
7 To Do

Manage and organize your to-dos on the To Do tab in SAP Mobile Start.

 Note

The To Do tab is only visible after your role is assigned to the SAP Task Center tile in SAP Build Work Zone,
standard edition. If you can't see the To Do tab, contact your administrator and make sure that your role is
assigned correctly. Afterwards, restart SAP Mobile Start to reset the app and display the To Do tab.

SAP Task Center Integration

The SAP Task Center provides access to all workflow tasks you are assigned to. You can access them as to-dos
through the To Do tab in SAP Mobile Start, or through the SAP Task Center web app. For more information on
the web app of SAP Task Center, see the SAP Task Center User Guide.

To-Dos

On the To Do tab in SAP Mobile Start, you can see all to-dos that are assigned to you. Tapping the to-do opens
the detail screen where you can find more information, approve or decline it, or open it in a browser window.

SAP Mobile Start – User Guide

To Do PUBLIC 9
8 Voice Commands Using Siri Shortcuts
(iOS Only)

The SAP Mobile Start iOS app enables you to check your overdue receivables or the days sales outstanding
(DSO) figures via Siri voice commands. You can create a new voice command using Apple Shortcuts.

Create a New Shortcut

1. Open the Shortcuts app on your iPhone or iPad and go to the My Shortcuts tab.
2. Tap the plus symbol in the upper-right corner.
3. Tap Add Action, then switch to the tab Apps.
4. Scroll through the list of apps and select SAP Mobile Start.
5. A new window appears in which all shortcut options of SAP Mobile Start are listed. Select one of the
options.
6. Give your shortcut a meaningful name. You can also define a predetermined time period by tapping Time
Period inside the shortcut.

 Tip

This name will later be used as the trigger sentence for Siri to start this shortcut.

7. Close the shortcut window by tapping the X symbol in the upper-right corner.
Your new shortcut is saved automatically. You can find it on the My Shortcuts tab.

 Tip

You can run this shortcut directly by tapping it. When tapping the shortcut for the first time, an alert
appears and asks whether you allow the shortcut to share data with SAP Mobile Start. Choose Allow to
continue.

Run the Shortcut with Siri

You can run your shortcut with Siri in several different ways, depending on your personal Siri settings and your
device type:

• Say Hey Siri, then the name of the shortcut that you created.
• Press the Side button, then say the name of the shortcut that you created.
• On iPad Pro models without a Home button, press the Top button, then say the name of the shortcut that
you created.
• If your device has a Home button, press it, then say the name of the shortcut that you created.

SAP Mobile Start – User Guide

10 PUBLIC Voice Commands Using Siri Shortcuts (iOS Only)
  Caution

Voice commands can prove to be a security risk. Make sure to remember the following:

• Choose generic names for shortcuts and avoid including personal data.
• When enabled, Siri can be used on a locked device, which means that sensitive data can potentially be
accessed without unlocking the device.
• TTS (Text-to-Speech) data may be sent to Apple servers.

Further Information

You can find further information on shortcuts and Siri here:

• Apple iPhone User Guide – Siri

• Apple Shortcuts User Guide

SAP Mobile Start – User Guide

Voice Commands Using Siri Shortcuts (iOS Only) PUBLIC 11
9 Watch App

SAP Mobile Start is available both as a mobile app and as a Watch companion app for watchOS and Wear OS
devices.

With the Watch app, you can track your to-dos and KPIs without the need to open the SAP Mobile Start mobile
app. Manage and filter your to-dos according to your needs, and add complications to your Apple Watch face.

Your administrator can enable or disable the support of the SAP Mobile Start Watch app for all users.

For more information on watchOS complications, read the Apple Watch User Guide .

 Restriction

For Android: Due to an Android OS limitation, the SAP Mobile Start watch app will not work if the mobile
app was installed via an MDM (Mobile Device Management) work profile. In case your company allows
you to download SAP Mobile Start from the Google Play Store, you can install the mobile app on your
personal profile to be able to use the Watch app. 

 Caution

The Watch app is a companion app to the SAP Mobile Start mobile app and doesn't work independently.
Therefore, you need to onboard the mobile app first in order for the watch app to work. Moreover, the
mobile device and the Watch need to be in close proximity. If the paired devices stay disconnected for
longer than 72 hours, the session on the Watch will automatically end and you need to sign back in again.

SAP Mobile Start – User Guide

12 PUBLIC Watch App
10 Widgets

See your latest company updates right on your Home Screen and Lock Screen (Lock Screen: iOS only) without
having to open the app.

 Note

For the widgets to work on your mobile device, your administrator has to enable the functionality
beforehand.

 Caution

Widgets can potentially display private or sensitive data and can be a security risk.

Setting Up Widgets (iOS and Android)

1. When adding a new wigdet, search for Start and choose your preferred widget type and size.
2. After adding the widget, you can customize its content. You can only select apps that appear in the Apps
tab of SAP Mobile Start.

For detailed information, refer to the official guides on how to set up widgets on your device: Add widgets on
iPhone for iOS and Add apps, shortcuts & widgets to your Home screens for Android devices.

SAP Mobile Start – User Guide

Widgets PUBLIC 13
Widgets on iOS

SAP Mobile Start – User Guide

14 PUBLIC Widgets
11 Settings

To get to the Settings screen, tap the profile button in the top right corner of the screen. Change your passcode
and biometric authentication, find the FAQ and the help page, access the end user license agreement and the
data privacy statement, and upload logs for your administrator to address issues you encounter when using
the app. Moreover, you can give feedback and sign out of the app.

 Note

Signing out deletes all personal data and configurations and requires a new onboarding procedure. After
signing out, you can simply sign in again following the directions in the onboarding chapter [page 5].

Dark Mode

SAP Mobile Start automatically adopts your phone system appearance.

SAP Mobile Start – User Guide

Settings PUBLIC 15
Important Disclaimers and Legal Information

Hyperlinks
Some links are classified by an icon and/or a mouseover text. These links provide additional information.
About the icons:

• Links with the icon : You are entering a Web site that is not hosted by SAP. By using such links, you agree (unless expressly stated otherwise in your
agreements with SAP) to this:

• The content of the linked-to site is not SAP documentation. You may not infer any product claims against SAP based on this information.

• SAP does not agree or disagree with the content on the linked-to site, nor does SAP warrant the availability and correctness. SAP shall not be liable for any
damages caused by the use of such content unless damages have been caused by SAP's gross negligence or willful misconduct.

• Links with the icon : You are leaving the documentation for that particular SAP product or service and are entering an SAP-hosted Web site. By using
such links, you agree that (unless expressly stated otherwise in your agreements with SAP) you may not infer any product claims against SAP based on this
information.

Videos Hosted on External Platforms

Some videos may point to third-party video hosting platforms. SAP cannot guarantee the future availability of videos stored on these platforms. Furthermore, any
advertisements or other content hosted on these platforms (for example, suggested videos or by navigating to other videos hosted on the same site), are not within
the control or responsibility of SAP.

Beta and Other Experimental Features

Experimental features are not part of the officially delivered scope that SAP guarantees for future releases. This means that experimental features may be changed by
SAP at any time for any reason without notice. Experimental features are not for productive use. You may not demonstrate, test, examine, evaluate or otherwise use
the experimental features in a live operating environment or with data that has not been sufficiently backed up.
The purpose of experimental features is to get feedback early on, allowing customers and partners to influence the future product accordingly. By providing your
feedback (e.g. in the SAP Community), you accept that intellectual property rights of the contributions or derivative works shall remain the exclusive property of SAP.

Example Code
Any software coding and/or code snippets are examples. They are not for productive use. The example code is only intended to better explain and visualize the syntax
and phrasing rules. SAP does not warrant the correctness and completeness of the example code. SAP shall not be liable for errors or damages caused by the use of
example code unless damages have been caused by SAP's gross negligence or willful misconduct.

Bias-Free Language
SAP supports a culture of diversity and inclusion. Whenever possible, we use unbiased language in our documentation to refer to people of all cultures, ethnicities,
genders, and abilities.

SAP Mobile Start – User Guide

16 PUBLIC Important Disclaimers and Legal Information
SAP Mobile Start – User Guide
Important Disclaimers and Legal Information PUBLIC 17
www.sap.com/contactsap

© 2023 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form

or for any purpose without the express permission of SAP SE or an SAP
affiliate company. The information contained herein may be changed
without prior notice.

Some software products marketed by SAP SE and its distributors

contain proprietary software components of other software vendors.
National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for

informational purposes only, without representation or warranty of any
kind, and SAP or its affiliated companies shall not be liable for errors or
omissions with respect to the materials. The only warranties for SAP or
SAP affiliate company products and services are those that are set forth
in the express warranty statements accompanying such products and
services, if any. Nothing herein should be construed as constituting an
additional warranty.

SAP and other SAP products and services mentioned herein as well as
their respective logos are trademarks or registered trademarks of SAP
SE (or an SAP affiliate company) in Germany and other countries. All
other product and service names mentioned are the trademarks of their
respective companies.

Please see https://www.sap.com/about/legal/trademark.html for

additional trademark information and notices.

THE BEST RUN