Bản Sao Của MKT 304 Group Assignment 1
Bản Sao Của MKT 304 Group Assignment 1
Bản Sao Của MKT 304 Group Assignment 1
DUREX
VIETNAM
IMC PLAN
GROUP ASSIGNMENT
CONTENT
1. Introduction
1.1. Company
1.2. Product
1.3. Objectives
2. Analysis of Promotional
Program Situation
2.1. Internal analysis
2.2. External analysis
5. Budget Determination
5.1. Set tentative marketing communications budget
5.2. Allocate tentative budget
results/effectiveness
7. Conclusion
Durex
PAGE 02
1.INTRODUCTION
1. Company
Durex is a British condom brand founded in 1929,
once developed by SSL International. However, in July
2010 Durex was officially acquired by Reckitt Benckiser
Group. ( Durex, 2022 )
Durex brand stands for
"Durability, Reliability, and Excellence"
Currently, Durex is present in all countries around the
world, sold in more than 150 countries, is the number one
best-selling brand in more than 40 countries. Durex's
market share is twice that of its close competitor. Durex
dominates 26.46% of the world's $4 billion condom
market and becomes the No. 1 brand on a global scale.
Vision
To inspire people to take
responsibility for their sexual
health, based on the principle that
information leads to knowledge
which, in turn, leads to action.
Mission
( Durex, 2022 )
To develop and support key initiatives that harness sexual
health expertise globally to raise awareness of the safer sex
message, communicate a ‘prevention not cure’ ethos, and
encourage consistent condom use. ( Durex, 2022 )
PAGE 03
2.PRODUCT
1.2.1. EXISTING PRODUCTS
On the Vietnamese market, Durex only focuses on selling 2
main product lines: Condoms and Lubricating Gel.
Each line of condoms has different quantities such as box of
3, box of 6, box of 12.
Some popular Durex condoms in Vietnam are:
Durex Invisible, Durex Fetherlite, Durex Performa,
Durex Pleasuremax,
Durex Kingtex,....
Some popular Durex
Gel in Vietnam are:
Durex Play Soothing
2in1 Massage , Durex
Play Tingling Lube ,
Durex Play Strawberry
Lube,...
Durex
11.ANALYSIS OF
PROMOTIONAL
PROGRAM
SITUATION
PAGE 06
1. INTERNAL
ANALYSIS
A. OPERATION & BRAND NAVIGATION
Brand Navigation
Over 90 years of experience in refining the customer
experience and becoming the go-to brand for reliable
products.
1. INTERNAL
ANALYSIS
B. FIRM’S ABILITY TO IMPLEMENT
THE PROMOTIONAL PROGRAM
PAGE 08
1. INTERNAL
ANALYSIS
C. SWOT ANALYSIS
Durex is the world's leading condom brand The prices of Durex's products are still
holding up to 26% of the global market quite high, the level of competition is high.
share. Main distribution channel: DKSH Group
S W
The production scale is extremely large with accounts for a large portion of the profit.
modern equipment, transparent and safe In addition, there are unofficial
production process, and quality is tested distribution channels such as hand-
according to ISO standards. carried goods, smuggled goods, etc. The
Many diverse products, eye-catching source of goods is not clear, causing
packaging, optimally meeting the needs of suspicion of retailers.
customers. Durex Vietnam does not have a main
Has a nationwide distribution system. Durex distribution store, the joint distribution
distributes its products including general with other products of the same type
and modern trade, from supermarkets, gives customers more choices, which is
pharmacies to eCommerce platforms,... detrimental to the purchase and sale of
Strong PR and marketing activities, creative products.
advertising programs that do not cause The product is inconsistent in terms of
objection to viewers, make a good image, packaging color, as well as the
impression on consumers and bring about elements constituting the brand identity.
nationwide brand recognition effect.
O T
and safe sex is increasing, leading to share, difficult to compete with brands
increasing demand for condoms. from Japan, Thailand,...
The psychology of Vietnamese people Users only know the Durex brand but do
prefers to use famous branded goods. not understand the product well, so they
Advanced production technology helps to are easily influenced by the reference
increase competitiveness in the future. group and easily replaced by other
Durex's advertising is both humorous and products.
realistic, thereby helping to stimulate the Difficulty in advertising and spreading
needs of the target customer group who messages to suit the traditional culture of
have a new perspective on sex. Vietnamese people.
Many fakes and imitations are rampant in
the market, affecting Durex's image.
2. EXTERNAL
ANALYSIS
A. CONSUMER BEHAVIOR ANALYSIS
A survey of 1,245 Vietnamese men across the country in July 2017,
conducted by market research firm W&S through the website
vinaresearch.net, shows that honest figures reflect Vietnamese
men's perceptions when it comes to mentioning the word. to
the issue of safe sex and consumer behavior for condom
products.
PAGE 11
Durex positioned itself as a company that is
more than just being a condom brand but a
company taking care of the emotional and
sexual wellbeing of couples globally. The
brand focuses on the strong emotional
experience and feelings of customers when
using the products, therefore, thickness and
scents are two dimensions that the company
considers and produces diversity. (Chien,
2020)
III. ANALYSIS OF
COMMUNICATION PROCESS
A. ANALYSE RECEIVER’S
RESPONSE PROCESSES
AIDA MODEL
PAGE 13
B. ANALYZE SOURCE,
MESSAGE, CHANNEL
FACTORS
1.ANALYZE SOURCE
The term "source" is used to mean the person
involved in communicating a marketing message,
either directly or indirectly.
(Advertising and Promotion: An Integrated Marketing
Communication, 2018) .
In this campaign, we decided to choose Huynh Quang
Minh (Dich Lep) to be the Communication Ambassador
for Durex Vietnam for 3 main reasons.
PAGE 14
B. ANALYZE SOURCE,
MESSAGE, CHANNEL
FACTORS
2. MESSAGE
Durex Choose
"THOÁT LY KHUÔN KHỔ, DUREX CHỌN HỘ"
Along with it is the campaign: “Don’t shy away from change”. The
campaign aims to encourage customers to get rid of the boring
stereotypes when using only familiar condoms. A little change
will make your love life more interesting. Therefore, do not
hesitate to try other Durex products.
The new product Durex Choose includes a combo of 6 features in
1 box that will bring customers a variety of experiences and
sublimation in love.
PAGE 15
B. ANALYZE SOURCE,
MESSAGE, CHANNEL
FACTORS
3. CHANNEL
Durex Vietnam uses many different channels to promote
and sell products. And have a variety of communication
channels such as Facebook, Youtube, Instagram, TikTok.
Advertising
- 1 million people access new products at Durex retail
chains within 2 months.
(from 1/3 - 1/5 )
Sale Promotion
- 2000 customers experience new products and evaluate
products in 1 month.
(from 1/3 - 1/4)
Direct Marketing
- Receive 5000 direct customer interactions with the
brand within 2 months.
(From 1/3 - 1/5)
+ The number of participants to experience the Booths:
1000 people/1 day/6 Booth.
- 10,000 people reach the new Durex distribution channel
in 2 months.
(From 1/3 - 1/5)
Public relations/Publicity
- 2 million potential customers are aware of the new
product "Durex Choose"
The Durex special release combined with talkshow:
+ 300 live participants
+ Minimum 5000 viewers on Livestream
C. ESTABLISH
COMMUNICATION GOALS
AND OBJECTIVES
Digital Marketing
- Views:
Content creators:
+ Thung Long: 500k views
+ Linda Ngo: 800k views
- Clicks on the product link:
Reviewers:
+ 1900.6996_: 1000 clicks
+ haininh.nguyen : 5000 clicks
+ Duythamchannel: 2000 clicks
PAGE 19
Advertising
IN-STORE
In the past few years, when convenience store systems have
sprung up like mushrooms in big cities, urban people's shopping
habits for "essentials" are gradually changing. Now urban
consumers can shop anytime, anywhere with a dense system of
convenience stores that are open 24/7. When buying condoms
at convenience stores, customers will minimize the "shy"
situation in the shopping process. In addition, there will be no
situation of not being able to find a place to sell late at night.
Therefore, the chain of convenience store brands such as
Circle K Vinmart, Ministop becomes a perfect choice for
customers.
SALE
PROMOTION
In order to increase the level of customer experience with new
products and leave product reviews, the team selected the
following activities :
2.2. BUSINESS TO
WHOLESALERS/RETAILERS
15% discount on new products
for retailers
DIRECT DIRECT
MARKETING MARKETING
A. LAUNCHING EXPERIENCE BOOTH
+ Time: on March 14 -
White Valentine.
A total of 6 machines are
located at 2
North-South Bridge points
(Hanoi - Ho Chi Minh) at
major cinemas such as CGV,
Lotte.
+ Specific description of
Booth:
Booth decorated in white
Valentine style. Inside the
Booth there will be a part
shaped like a tube for
customers to put their hands
in.
After that, customers will
go through a process of
experiencing within 10
minutes the features of
condoms included in Durex
Choose products.
PAGE 22
DIRECT DIRECT
MARKETING MARKETING
+ EXPERIENCE PROCESS:
First, the machine will give off a chocolate aroma.
Next, the machine will massage the customer's hands
with the papillae.
The machine will then spray mist into the customer's
hand.
At level 4, customers' hands will be vacuumed through
a layer of material similar to that of BCS Fetherlite.
At level 5, the machine will condense, dry hands, and
disinfect customers. in a few minutes.
Finally, the machine will give off a strawberry aroma
and end the experience. Customers can evaluate the
experience right at Booth's touch screen and Check-in here
to receive some gifts.
+ GIFTS:
Each customer will receive 1 chocolate bar and
10% voucher for new products.
PAGE 23
PAGE 24
DIRECT DIRECT
MARKETING MARKETING
B. AUTOMATIC CONDOM VENDING MACHINE
Social
media
According to statistics, as of June 2021,
Vietnam has nearly 70 million Internet users.
Social media such as Facebook, Youtube, Tiktok
bring high efficiency, reach a large number of
target customers. Especially through social
networking platforms such as Facebook,
Youtube, Tiktok. These are also extremely
familiar advertising platforms of Durex to
customers. Therefore, the group still chooses to
use advertising activities on social networking
sites.
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PAGE 26
DIGITAL
MARKETING
Social
media
Facebook
+ Launching TVC and Poster introducing new products
at Fanpage Durex Vietnam.
+ Run ads
Youtube
+ UPLOAD SERIES SPEAK IT OUT
DIGITAL
PAGE 27
MARKETING
Social
media
Tiktok
- Post interesting excerpts from the Series Speak It Out.
+ 1900.6996_
+ haininh.nguyen
+ Duythamchannel
They are all Tiktokers with huge Followers and Views in the
Reviewers village.
DIGITAL
MARKETING
E-COMMERCE
Advertising on LCD
at convenience store 675,000,000V
advertising 33,7%
ND
675,000,000VND
Sale on E-
commerce
sale (Shopee, Lazada) 100,000,000
5%
promotion
VND
100,000,000VND
Experience Booth
80,000,000 x 6
480,000,000 VND
direct
Still running the 640,000,000
32%
marketing Automatic condom machine VND
vending machine
80,000,000 x 2
160,000,000VND
V. BUDGET
DETERMINATION
type of 1/03/2022 -> 2/4/2022 ->
Total Proportition
media 1/04/2022 1/5/2022
TVC
7,000,000VND
Poster
4,000,000VND
Ad on E-commerce
150,000,000VND
Ad on E-commerce
155,000,000VND
Product launch
(2 volumes) 60,000,000VND
40,000,000VND
2,001,000,
total 1,066,000,000VND 935,000,000VND 100%
000 VND
V. BUDGET
DETERMINATION
Public Relations
8.2%
Advertising
Digital Marketing 33.7%
21%
Sale Promotion
5%
Direct Marketing
32%
VI. Evaluate
promotional program
results/effectiveness
VII. CONCLUSION
The campaign “Don’t shy away from change”
was created to increase awareness of the new
product - Durex Choose. Durex Choose brings a
message to get rid of the boring stereotypes
when using only familiar condoms. The new
product Durex Choose includes a combo of 6
features in 1 box that will bring customers a
variety of experiences and sublimation in love.
From the analysis and activities outlined in the
IMC plan above, our team believes that the
achieved results will exceed the set targets.
VII. REFERENCES
Belch, G. and Belch, M., (2018). Advertising and Promotion: An
Integrated Marketing
Communication. 11th ed.
<https://blog.tomorrowmarketers.org/tu-nay-dung-coi-durex-chi-
la-bao-cao-su/> [Accessed 18 December 2017].
<https://www.bestie.vn/2020/01/huynh-quang-minh-gay-sot-khi-
tro-thanh-dai-su-2020-cua-youtube> [Accessed 11 January 2020]
<https://hocvien.haravan.com/blogs/thuong-mai-dien-tu/top-4-
san-thuong-mai-dien-tu-pho-bien-2021> [Accessed 17 August
2018]
<https://www.qdnd.vn/giao-duc-khoa-hoc/tin-tuc/tinh-toi-thang-
6-2021-viet-nam-co-gan-70-trieu-nguoi-dung-internet-680523>
[Accessed 15 December 2021]
<https://advertisingvietnam.com/durex-vietnam-we-are-bold-
and-saucy-but-never-in-bad-taste-regarding-the-vietnamese-
culture-l17341> [Accessed 6 August 2021]
<https://advertisingvietnam.com/durex-va-chien-luoc-
marketing-khong-giong-ai> [Accessed 23 May 2018]
<https://www.marketing91.com/swot-analysis-of-durex/>
[Accessed 25 January 2020]
<https://laodong.vn/kinh-te/ong-lon-nao-dang-chiem-linh-thi-
truong-bao-caosu-cua-viet-nam-640214.ldo> [Accessed 7
November 2018]
<https://zingnews.vn/team-ba-con-soi-chi-ra-dau-hieu-ban-
la-ga-mo-ve-an-toan-tinh-duc-post985860.html> [Accessed 3
September 2019]