WORKFLOW MANAGEMENT MCQ’S

1. What is Workflow?
A) A series of activities necessary to complete a task
B) A tool for visualizing workflow
C) A set of rules to achieve an overall business goal
D) Automation of a business process
Answer: A) A series of activities necessary to complete a task

2. Who were the pioneers of Workflow Management?

A) Benjamin Odoi-Lartey and Henry Gantt
B) Frederick Taylor and Henry Gantt
C) Frederick Winslow Taylor and Benjamin Odoi-Lartey
D) Benjamin Odoi-Lartey and Frederick Winslow Taylor
Answer: B) Frederick Taylor and Henry Gantt

3. What is the benefit of Workflow Management?

A) Increased redundancy
B) Limited communication
C) Reduced costs
D) Limited automation
Answer: C) Reduced costs

4. What is a Sequential Workflow?

A) A series of steps performed concurrently
B) A series of steps that happen one after the other to complete the task
C) A tool for visualizing workflow
D) A set of rules to achieve an overall business goal
Answer: B) A series of steps that happen one after the other to complete the task

5. What is a Parallel Workflow?

A) A tool for visualizing workflow
B) A series of steps performed concurrently
C) A set of rules to achieve an overall business goal
D) A series of steps that happen one after the other to complete the task
Answer: B) A series of steps performed concurrently

6. What is a Flowchart?
A) A set of rules to achieve an overall business goal
B) A tool for visualizing workflow
C) Automation of a business process
D) A series of activities necessary to complete a task
Answer: B) A tool for visualizing workflow

7. What is Process Analysis?

A) A set of rules to achieve an overall business goal
B) A tool for visualizing workflow
C) A method used to eliminate redundant processes
D) A series of activities necessary to complete a task
Answer: C) A method used to eliminate redundant processes
8. What is a To-be Workflow?
A) A sequential workflow
B) A parallel workflow
C) A future state workflow
D) A current state workflow
Answer: C) A future state workflow

9. What is a Subprocess?
A) A tool for visualizing workflow
B) A set of rules to achieve an overall business goal
C) A smaller set of activities within a larger workflow
D) Automation of a business process
Answer: C) A smaller set of activities within a larger workflow

10. What is Workflow Mapping?

A) A set of rules to achieve an overall business goal
B) A tool for visualizing workflow
C) A method used to eliminate redundant processes
D) A series of activities necessary to complete a task
Answer: B) A tool for visualizing workflow

11. What are business processes?

A) A collection of random tasks
B) A collection of interrelated work tasks initiated in response to an event,
achieving a specific result for the customer and other stakeholders of the
process
C) A single task performed by an employee
D) A rigid set of steps that cannot be changed
Answer: B

12. Which of the following is not an element of a business process?

A) Task/activity
B) System
C) Employee(s)
D) Product
Answer: D

13. What is BPM?

A) A business process that cannot be improved
B) A way to model and improve a business process from end to end
C) A document that describes a business process
D) A set of rigid rules for executing a business process
Answer: B

14. Which of the following is an example of a business process?

A) Going to the gym
B) Ordering food at a restaurant
C) Sales process
D) All of the above
Answer: C

15. What are some key attributes of a business process?

A) Flexible and not rigid
B) Repeatable
C) Specific with established start and endpoints
D) All of the above
Answer: D

16. What is the importance of improving business processes?

A) It helps to save cost
B) It boosts productivity with teams
C) It enhances the customer experience
D) All of the above
Answer: D

17. Which of the following is a BPM caveat?

A) BPM requires structure and methodology
B) BPM has the potential to transform organizations
C) Processes are views on organization but are abstraction of reality
D) All of the above
Answer: D

18. What is the relationship between process instances and automated activities?
A) Process instances manage automated activities
B) Automated activities are actual instances of the process in action
C) Process instances are broken down into automated activities
D) Automated activities require work items to be completed
Answer: B

19. What is workflow design?

A) The process of designing software systems
B) The process of laying out all tasks and processes in a visual map
C) The process of improving project timelines
D) The process of breaking down a process into minute detail
Answer: B) The process of laying out all tasks and processes in a visual map

20. Why is modeling important in workflow design?

A) To show sequence of connected steps
B) To create an abstraction of actual work
C) To reduce project risk
D) To implement process change
Answer: A) To show sequence of connected steps

21. What are the key components of workflows?

A) Input, transformation, output
B) Activities, results, state
C) Actors, activities, results, state
D) Actors, activities, transformation, output
Answer: C) Actors, activities, results, state

22. What is the purpose of Six Sigma in workflow improvement theories?

A) To constantly look for ways to do more with less
B) To refine quality at each step
C) To aid in standardizing the workflow process
D) To manage bottlenecks and evaluate the fixes
Answer: C) To aid in standardizing the workflow process

23. What are some industries that use workflows?

A) Automotive and aerospace
B) Retail and fashion
C) Healthcare and IT
D) Hospitality and tourism
Answer: C) Healthcare and IT

24. What are workflow management systems?

A) Software systems that provide the infrastructure to arrange, track, control,
and coordinate workflows
B) The process of refining quality at each step
C) A methodology that uses workflow management software to support business
process reengineering
D) A complete overhaul of a company's key business process
Answer: A) Software systems that provide the infrastructure to arrange, track,
control, and coordinate workflows
25. What are the types of workflows that may be built by workflow management
systems?
A) Sequential, state machine, and rule-driven
B) Linear, non-linear, and cyclical
C) Functional, divisional, and matrix
D) Human resources, pharmaceutical manufacturing, and customer service
Answer: A) Sequential, state machine, and rule-driven

26. What are some best practices in workflow design?

A) Include only relevant lines of business systems
B) Think of workflows as linear processes
C) Categorize your workflow steps based on priority
D) Use automation as little as possible
Answer: C) Categorize your workflow steps based on priority

27. What are some benefits of using workflows?

A) They increase project risk
B) They do not provide an audit trail
C) They give increased access to information
D) They do not delineate work responsibility to different people
Answer: C) They give increased access to information

28. In what industry can a hospital use a workflow diagram?

A) Finance
B) Education
C) Hospitality
D) Medical
Answer: D) Medical

29. What is a network diagram?

A. A graph that shows the activities, duration, and interdependencies of tasks
within a project.
B. A graph that shows the activities, resources, and interdependencies of tasks
within a project.
C. A graph that shows the activities, cost, and interdependencies of tasks within a
project.
D. A graph that shows the activities, scope, and interdependencies of tasks within a
project.
Answer: A

30. What is an event in a network diagram?

A. An activity that consumes time and resources.
B. A specific instant of time that marks the start or the end of an activity.
C. A relationship between two events that occur at a definite time and in a
particular order or sequence.
D. A non-real activity used to preserve the logic of the network.
Answer: B

31. What is a dummy activity?

A. An activity that consumes time and resources.
B. A specific instant of time that marks the start or the end of an activity.
C. A non-real activity used to preserve the logic of the network.
D. A relationship between two events that occur at a definite time and in a
particular order or sequence.
Answer: C

32. What is a concurrent activity?

A. An activity that can be performed simultaneously.
B. An activity that must be completed before a particular activity starts.
C. An activity that can start only after the completion of one or more activities.
D. An activity that consumes neither time nor resources.
Answer: A

33. What is the rule related to the numbering of events in a network diagram?
A. Events should be numbered in decreasing order from starting event of the
project to its end event.
B. Events should be numbered in any order that is convenient for the project
manager.
C. Each activity must have a lower number for its head (arrow) than its tail
(originating event).
D. Each activity must have a higher number for its head (arrow) than its tail
(originating event).
Answer: D

34. What is the benefit of a network diagram?

A. Allows a project manager to track each element of a project and quickly
share its status with others.
B. Helps project managers reduce the number of activities in a project.
C. Simplifies project workflows and tracking dependencies.
D. None of the above.
Answer: A

35. What are the two main types of network diagrams in project management?
A. Activity network diagram and node network.
B. Arrow diagramming method and node network.
C. Activity on arrow and activity on node.
D. Arrow diagramming method and precedence diagramming method.
Answer: D

36. What does the tail of an arrow in the arrow diagramming method represent?
A. The start of the activity.
B. The finish of the activity.
C. The duration of the activity.
D. The relationship between the nodes and the activity.
Answer: A

37. What does a node represent in a precedence diagramming method?

A. The duration of the activity.
B. The start of the activity.
C. The finish of the activity.
D. An activity.
Answer: D

38. What do the arrows in a precedence diagramming method represent?

A. The duration of the activity.
B. The start of the activity.
C. The finish of the activity.
D. Relationships between different activities, including "Finish to Start,"
"Start to Start," "Finish to Finish," and "Start to Finish."
Answer: D

39. What is the definition of a path in a network?

A) A sequence consisting of nodes only
B) A sequence consisting of activities only
C) A continuous sequence consisting of nodes and activities alternatively,
beginning with the start event and stopping at the end event of a network
D) A discontinuous sequence consisting of nodes and activities alternatively,
beginning with the start event and stopping at the end event of a network
Answer: C

40. What is a critical activity?

A) Any activity that can be delayed without delaying the whole project
B) An activity that cannot be delayed beyond a certain extent
C) An activity that does not belong to the critical path
D) An activity that has a duration greater than 10 weeks
Answer: B
41. What is a dummy activity?
A) An activity that is not part of the project
B) An activity that is added to the network to provide connectivity
C) An activity that can be delayed without delaying the whole project
D) An activity that has a duration of zero
Answer: B

42. What is the critical path of a project?

A) The path with the largest number of activities
B) The path with the smallest duration
C) The path with the largest duration
D) The path with the maximum time of execution
Answer: D

43. What is the project completion time?

A) The time required to complete the critical path of the project
B) The time required to complete all the activities of the project in the
specified sequence
C) The sum of the durations of the critical activities
D) The maximum duration of a single activity in the project
Answer: B
Explain the terms: event, predecessor event, successor event, activity, dummy
activity, network.
Event: A point in time in a project that marks the start or completion of an activity.
Events are represented in a network diagram as circles or nodes.
Predecessor event: An event that must be completed before another event or
activity can begin. Predecessor events are connected to successor events or
activities with arrows in a network diagram.
Successor event: An event that can only start after the completion of a predecessor
event or activity. Successor events are also connected to predecessor events or
activities with arrows in a network diagram.
Activity: A task or work that needs to be completed in a project. Activities are
represented in a network diagram as arrows or lines.
Dummy activity: A fictitious activity that is inserted in a network diagram to show
the dependency between two activities that cannot be connected directly. Dummy
activities have zero duration and are represented in a network diagram as dotted
arrows or lines.
Network: A graphical representation of a project that shows the interdependencies
between activities and events. Network diagrams are also known as PERT charts or
CPM diagrams.