NOTES & COMMENTS Doc ID-Nr.

:
This document and its contents are the property of Page: 1 of 5
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Bombardier Inc. or its subsidiaries. This document
contains confidential proprietary information. The
The Bid Phase focuses on identifying potential contracts, on preparing winning and profitable
Org. & Process Structure Prefix: Doc ID-Nr.:
reproduction, distribution, utilisation or the
communication of this document or any part thereof,
proposals, and on efficiently negotiating to finalize and secure the deal. The goal is to clearly
without express authorisation is strictly prohibited. identify the NOTES & COMMENTS
targeted projects and to put in place the right strategy and effort to win the Page: 2 of 2
Revision
Offenders will be held liable for the payment of
contract. This process Currently only applies where maintenance contracts have been SER-20-20-00- 009606
damages.
placed. First Initial, Last Name / Date / Signature
© 2010 Bombardier Inc. or its subsidiaries. All rights reserved
Referenced Documents J Horner :Prepared
3EEC200004-4461 - Dfm Requirements Management Generic Process doc.
PROCESS TITLE: 3EEC200004-4464 - Bless template.
3EEC200004-4481 - Bless User Guide. M Chan :Verified
Design for Maintenance (Dfm) 3EEC200004-4466 - TRD Requirements Template
Process Flow Chart 3EEC200004-4468 - CDRL Template
3EEC200004-4895 - Requirements Review Checklist. K Black :Approved
PROCESS OWNER: 3EEC200004-4479 - Supplier Selection Process. LEGEND
Connector On-page Off-page
Trigger or
J Horner terminate
Activity Decision (direction
of flow)
reference reference Document Database
G Henshall :Released

6.2
Sub phases -
Sub phases
>
BID Phase Warranty

6.3
Operation & Maintenance

Function
Function Step
Steps1
Input
Services Bid Input Output
Operations
ITT. (Services Bid LCC information
Team Team)
Requirements.
(Services Bid Team)
(Services Bid Team)

3EEC200004-4464
3EEC200004-4481
3EEC200004-4466 3EEC200004-4468 3EEC200004-4479
3EEC200004-4468
3EEC200004-4895

Identify Analysis of
Analyze Customer Generate Services specific
Contribute to supplier
spec, identify risks and Develop a draft Draft Requirements & services Assess Vehicle
DfM Start provide feedback to contract BLESS template for
passengers concept responses / LCC
maintenance concept CDRL costs for input to Maintainability
Services bid team issue with TRDs design reviews
deliverables the Services MCM

Input
Potential improvement
in Maintainability
(services System
Engineers)

Input
Examples of poor
Services Fleet Maintainability
Engineering (services Fleet
Engineers)

Output Output
Input Output
Passengers Output Output Updated vehicle & System Bid Concept
Output supplier responses Level of
Draft Requirements Bless Template for Requirements Description of
Engineering for use with Draft use with Draft TRDs
CDRL Requirements (Procurement / Compliance Report
(Requirements Maintainability
TRDs (Black Box) (Black Box)
(Black Box) External Suppliers) (Procurement /
Management / features
External Suppliers)
Homologation) (Engineering)

File Name: SER-20-20-00-009606

 NOTES & COMMENTS
This document and its contents are the property of Page: 2 of 5
Bombardier Inc. or its subsidiaries. This document
contains confidential proprietary information. The
The design phase is split into 3 sections Concept, Preliminary & Detailed which focus on the
Org. & Process Structure Prefix: Doc ID-Nr.:
reproduction, distribution, utilisation or the
communication of this document or any part thereof,
actual product definition and design and also ensures that the organisation is completely
without express authorisation is strictly prohibited. ready to start actual product realisation (production, assembly, and installation). The goal is Revision __
Offenders will be held liable for the payment of
to freeze the design, release final compliant design documentation, and ensure BT readiness SER-20-20-00- 009606
damages.
to start product realisation (production, assembly, installation). First Initial, Last Name / Date / Signature
© 2010 Bombardier Inc. or its subsidiaries. All rights reserved
This process Currently only applies where maintenance contracts have been placed. J Horner :Prepared
PROCESS TITLE: Referenced Documents
3EEC200004-4461 - Dfm Requirements Management Generic Process doc. M Chan :Verified
Design for Maintenance (Dfm) 3EEC200004-4466 - TRD Requirements Template.
Process Flow Chart 3EEC200004-4895 - Requirements Review Checklist.
PROCESS OWNER: LEGEND K Black :Approved

Connector On-page Off-page

J Horner Trigger or
terminate
Activity Decision (direction
of flow)
reference reference Document Database
G Henshall :Released

Sub phases -
>
Concept Design Phase
Function Step 2

3EEC200004-4466- 3EEC200004-4466-
3EEC200004-4466-
3EEC200004-4470 3EEC200004-4895
3EEC200004-4895
C
Model services
O
Revise Revise Contribute to Liaise with services Evaluate

DfM
Review the as-bid
agreements and
Participate in
SQM
services services Non
Vehicle level
requirements as
DITLOT / Systems and Fleet
Finilise all
services
Revised
Prepare CDR
presentation
Contribute to
Concept
N
vehicle level technical DITLOD engineers to identify Suppliers
specifications Dicussions
requirements requirements
required E.g. train
preparation
Workshops service affecting issues requirements Responses Material Design reviews
C
E
P
T
Services Input
system Revised Maintainability
Engineers improvements (services
System Engineers)
D
E
Input S
Services Fleet Revised examples of
Engineers poor Maintainability I
(services Fleet
Engineers) G
N
Passengers Input Input Output Output
Input
Suppliers revised
R
Project Specifications,
SQM discussions with
Engineering Customer requirements &
customer
Specific Maintainability
Requirements (Requirements
Specific Depot Maintainability
Requirements (Requirements
Offers
(Procurement
E
Standards (Project Packages / Black
Management / Customer) (reliability & availibility) Management / Homologation) Management / Homologation)
Box) V
I
E
W
File Name: SER-20-20-00-009606
 NOTES & COMMENTS
This document and its contents are the property of Page: 3 of 5
Bombardier Inc. or its subsidiaries. This document
contains confidential proprietary information. The
The design phase is split into 3 sections Concept, Preliminary & Detailed which focus on the
Org. & Process Structure Prefix: Doc ID-Nr.:
reproduction, distribution, utilisation or the
communication of this document or any part thereof,
actual product definition and design and also ensures that the organisation is completely
without express authorisation is strictly prohibited. ready to start actual product realisation (production, assembly, and installation). The goal is Revision __
Offenders will be held liable for the payment of
to freeze the design, release final compliant design documentation, and ensure BT readiness SER-20-20-00- 009606
damages.
to start product realisation (production, assembly, installation). First Initial, Last Name / Date / Signature
© 2010 Bombardier Inc. or its subsidiaries. All rights reserved
This process Currently only applies where maintenance contracts have been placed. J Horner :Prepared
PROCESS TITLE: Referenced Documents
3EEC200004-4461 - DfM Requirements Management Generic Process doc. M Chan :Verified
Design for Maintenance (Dfm) 3EEC200004-4466 - TRD Requirements Template. 3EEC200004-4895 - Requirements Review Checklist.
Process Flow Chart 3EEC400004-4513 - Emerging Cost Tracking_Fleet Costs_Template.xls. 3EEC200004-4479 – Supplier Selection Process
PROCESS OWNER: LEGEND K Black :Approved

Connector On-page Off-page

J Horner Trigger or
terminate
Activity Decision (direction
of flow)
reference reference Document Database
G Henshall :Released

Sub phases -
>
Preliminary Design Phase
Function Step 3
P
Services Output
Management
Output
Revised Inputs to MCM
Maintain Emerging cost R
3EEC200004-4466- Tracking Sheet
(Fleet Services)
3EEC200004-4895 (Fleet services) E
3EEC200004-4479
L
Key areas of DfM attention
3EEC400004-4513
I
during this phase 3EEC200004-4461
1-Target Maintenance costs; M
2- System reliability targets;
3- Defects Liability Period; I
Negotiate Final 4- Provision of maintenance Monitor emerging
Dfm
Revise Single
suppliers BLESS
requirements prior to Information; Maintenance costs & Formal release of Informal review
Identify task
requirements
Prepare PDR
presentation
Contribute to
Preliminary N
formal supplier contract 5- Provision of Training record on a tracking all bless's into PDM of Design
submission
signing information; sheet for verification Material Design reviews
A
6- Planned Progressive
maintenance periodicity. R
7 – Review depot facilities
requirements in line with Y
current design.

D
Services Input
E
Systems Final Maintainability
improvements (services
S
Engineering
System Engineers)
I
G
Services Fleet
Input
Final examples of poor
N
Engineers Maintainability (services
Fleet Engineers)
R
E
Output
V
Output
Passengers Update Specific Depot DfM Validation & Verification Plan for Doc I
Engineering Maintainability Requirements 26
(Requirements Management / (Requirements Management /
Homologation)
E
Homologation)
W
File Name: SER-20-20-00-009606
 NOTES & COMMENTS
This document and its contents are the property of Page: 4 of 5
Bombardier Inc. or its subsidiaries. This document
contains confidential proprietary information. The
This Phase focuses on Product delivery and introduction to service as well as warranty and
Org. & Process Structure Prefix: Doc ID-Nr.:
reproduction, distribution, utilisation or the
communication of this document or any part thereof,
the Product Services management of Operation and Maintenance contracts. The goal is to
without express authorisation is strictly prohibited. ensure that the Product will perform in-service as required by the Customer Specification and Revision __
Offenders will be held liable for the payment of
that BT provides a level of service which meets the Customer requirements and needs. SER-20-20-00- 009606
damages.
This process Currently only applies where maintenance contracts have been placed. First Initial, Last Name / Date / Signature
© 2010 Bombardier Inc. or its subsidiaries. All rights reserved
Refrenced Documents J Horner :Prepared
1 - 3EEC200004-4461 - DfM Requirements Management Generic Process doc.
PROCESS TITLE: 2 – 3EEC200004-4464 - Bless template.
3 – 3EEC200004-4481 - Bless User Guide M Chan :Verified
Design for Maintenance (Dfm) 4 – 3EEC200004-4501 – Design verification Template.
Process Flow Chart 5 – 3EEC200004-4505 – Maintenance Task verification.
PROCESS OWNER: LEGEND K Black :Approved

Connector On-page Off-page

J Horner Trigger or
terminate
Activity Decision (direction
of flow)
reference reference Document Database
G Henshall :Released

Sub phases -
>
Detailed Design Phase
Function Step 4
Carry Out task
Carry out task verification
3EEC200004-4464 activity using Virtual Tools 3EEC200004-4501
3EEC200004-4505
D verification activity at
Build stage
3EEC200004-4481 3EEC200004-4497 Checking;
1- The emerging design E Checking;
1- The emerging design
solutions are compliant with the
Create a
Combine Vehicle Level Prepare requirements. Complete a
Prepare DDR Contribute to
T Identify
specific
solutions are compliant
with the requirements.
Complete a
verification
bless with System task 2- The supplier submissions verification
DfM Vehicle Level
Bless
Blesses to create a draft Verification meet the project requirements worksheet for each
presentation
Material
Detailed design
reviews
A DfM
Vehicle
2- The supplier
submissions meet the
worksheet for
each task &
Maimtenance shedule Worksheets 3- Carry out the Maintenance task & store in PDM
task verification where possible I tests project requirements
3- Carry out the
store in PDM
using BDAS & CATIA tools
4 – Final review of depot L Maintenance task
verification where
facilities requirements in line
with current design. E possible using BDAS &
CATIA tools
D
3EEC200004-4501
3EEC200004-4505

3EEC200004-4501
D
3EEC200004-4505
E
S Output Input
Input Input Output
Passengers Vehicle FMEA Vehicle Sub System Verification I DfM Test Plan
for Doc 25
First
Vehicle
reports HAZOP evidence for DOORS
Engineering (Reliability & (Product (Requirements management / G (Requirements
Management /
Assemble
d
availability) Safety) Homologation)
N Homologation) (Methods)

Output
R Input
Output
Output
Vehicle Verification
Output Feedback for
Product Draft shedule for
Update Specific Depot
Maintainability Requirements
E Initial BDAS
information
correction of
evidence for
DOORS
Introduction BDAS
(Requirements Management / V packs
Initial BDAS
(Requirements
(PI) packs
Homologation) (PI) management /
(PI)
I Homologation)

E
W

File Name: Ser-20-00-00-009606.vsd

 NOTES & COMMENTS
This document and its contents are the property of Page: 5 of 5
Bombardier Inc. or its subsidiaries. This document
contains confidential proprietary information. The
This Phase focuses on Product delivery and introduction to service as well as warranty and
Org. & Process Structure Prefix: Doc ID-Nr.:
reproduction, distribution, utilisation or the
communication of this document or any part thereof,
the Product Services management of Operation and Maintenance contracts. The goal is to
without express authorisation is strictly prohibited. ensure that the Product will perform in-service as required by the Customer Specification and Revision __
Offenders will be held liable for the payment of
that BT provides a level of service which meets the Customer requirements and needs. SER-20-20-00- 009606
damages.
This process Currently only applies where maintenance contracts have been placed. First Initial, Last Name / Date / Signature
© 2010 Bombardier Inc. or its subsidiaries. All rights reserved
Refrenced Documents J Horner :Prepared
3EEC200004-4461 - Dfm Requirements Management Generic Process doc.
PROCESS TITLE: 3EEC200004-4464 - Bless template.
3EEC200004-4481 - Bless User Guide M Chan :Verified
Design for Maintenance (Dfm) 3EEC200004-4501 – Design verification Template.
Process Flow Chart 3EEC200004-4505 – Maintenance Task verification.
PROCESS OWNER: LEGEND K Black :Approved

Connector On-page Off-page

J Horner Trigger or
terminate
Activity Decision (direction
of flow)
reference reference Document Database
G Henshall :Released

Sub phases -
>
Product Introduction Phase
Function Step 5

Continue the task verification

Ensure all bless
activity at the Depot with depot Ensure all data,
bless
sheets, BDAS
tooling sheets, BDAS data,
Spare parts lists,
Checking;
Carry out a review of costSpare
tracking parts lists,
sheets,
1- The design solutions are Identifiy Complete a
Can Design Be Changed Review allCarry out
of the a review of
availablre costmaintenance
and tracking sheets,
compliant with the requirements. Signifigant verification alland
of the availablre and maintenance Project
to rectify problem cost yes Modifications for data identifiy all manuals are updated
DfM 3- Carry out the Maintenance valid problem effectively compliance
worksheet for each data and
possible identifiy all
unsheduled &manuals
formally are updated
released
close
task verification at the depot and arears task & store in PDM possible
tasks and unsheduled
material &toformally released
reflect the
test and validate depot tools and tasks and material to reflect the
information gathered
equipment. information gathered
in the validation
4- Verifiy BDAS maintenance NO inprocess
the validation
information packs from suppliers process
3EEC200004-4501 3EEC200004-4464
CAP D Database
3EEC200004-4505 3EEC200004-4481
Modifiy Process BDAS Database
or Tooling Tech Pubs Database

Services 3EEC200004-4501
Procurement 3EEC200004-4505

Output
Vehicle Verification Output
evidence for Update Vehicle
Passengers DOORS Verification evidence in
(Requirements DOOR’s as
Engineering required(Requirements
Management /
management)
Homolgation)

Output Output Output

Input Feedback for
Product Feedback for Feedback for
Final BDAS correction of BDAS
correction of BDAS correction of Final
Introduction information packs
packs
packs
BDAS packs
(PI) (PI)
(PI) (PI)

Input Input
Input
Daily Activities
Input
Maintenance
Services Depot Daily Activities ExamsMaintenance
Feedback
Feedback issues to ExamstoFeedback
Team Feedback
DfM issues to
(Depot services
issues DfM
issues
(Deopt to DfM
Services
DfM (Depot
Team services (Deopt Services
Team)I
Team Team)I
File Name: SER-20-20-00-009606