CH 11 MCQ

MCQ on Marketing Management
Class 12 –
Multiple choice questions
1. Under the concept of “Marketing management” marketing is done keeping

_______ as a focus : –
a) Consumer
b) Supplier
c) Investor
d) None of the above
2. The products and services should be brought in the market based on which
of the following :
a) Needs,
b) Wants,
c) Desires and aspirations
d) All of the above
3. According to Philip Kotler, marketing management is an art and science of

which of the following : –
a) Choosing target markets
b) Getting, keeping and growing customers
c) Both a and b
4. Which of the following are key aspects of marketing management ?

a) Focus on customer needs and wants
b) Proving customer satisfaction
c) Creating demand of the product or service
d) All of the above
5. The success of an organization can be achieved through customer

satisfaction as it helps : –
a) Keep the existing customers
b) Restrict addition of new customer base
c) Lose the existing customer and Develop new customer base
d) Keep the existing customers and facilitate addition of new customer base
6. What is the difference between marketing and selling : –

a) Marketing is a part of selling activities
b) Selling is a part of marketing activities.
c) Both marketing and selling are the same
7. Marketing activities do not include which of the following activities : –

a) Designing,
b) Manufacturing,
c) Procuring raw material
d) Collection from debtors
8. Selling activity is done ________ the transfer of the title of the goods : –
a) During
b) After
c) Before
9. Which of the following are strategies involved in marketing : –

a) Analysis of consumer needs and demands
b) Production
c) Pricing
d) All of the above
Answer
10. Which of the following are strategies involved in Selling : –

a) Branding
b) Labelling
c) Packaging
Answer
11. Which of the following are strategies involved in Selling : –

a) Advertising
b) Sales promotion
c) Personal selling,
d) All of the above
Answer
12. Read the following statements Assertion(A) and Reason(R). Choose one
of the correct alternatives given below-
Assertion(A)- The marketing concept strives to identify and meet the wants
and requirements of customers in an efficient manner.
Reason(R)- Products are purchased based on their quality and other
attributes, according to the marketing theory
(a) Both A and R are correct
(b) A is correct R is incorrect
(c) Both A and R are correct and R is the correct explanation of R
(d) Both A and R are correct and R is not the correct explanation of R
Answer
Assertion(A)- It is critical to have a firm grasp on the philosophy or concept
that will be used
Reason(R)- It defines how much focus or weight should be placed on certain
aspects in order to achieve the organisational goals

Answer
Assertion(A)- The term “market” refers to a location where buyers and sellers
meet to conduct business and exchange goods and services.
Reason(R)- A market is a group of present and potential customers for a
product or service. It does not have to be a specific location.

15. Ashan Ltd. is a natural and ethical firm that specialises in providing
organic bathing items for men and women. The company uses plant-based
elements in its goods and is the country’s leading organic brand. It not only
meets the needs of its clients, but it also believes in environmental
conservation as a whole. Determine the marketing management philosophy
that ‘Beauty Products Ltd.’ employs.
(a) Social marketing concept
(b) Selling concept
(c) Production concept
(d) Product concept
Answer
16. A beauty goods manufacturing firm has decided to determine client

demands in order to begin successful marketing of the clothing it produces,
and is conducting a SWOT analysis to accomplish so (Strength, Weakness,
Opportunity and Threat Analysis). The organisation is working hard to achieve
its goals. It has decided to create a blueprint for how much production it will
accomplish, how much work it will put into promotion, and all other significant
measures it will do to reach its goals. However, the business has one flaw that
it would like to address. Last year, the physical movement of the company’s
prepared items was not done effectively, and the company wants to make
sure it is done correctly this year. It has established a separate department to
appropriately carry out this task. I’m hoping for a better future for the
company.
In the preceding example, which marketing functions were highlighted?
(a) Marketing planning and transportation

(b) Transportation and identifying customer needs
(c) Gathering and analysing market information and planning
(d) Both a and c
Answer
17. A tea company is attempting to expand its operations. It recognises that

the function of the intermediaries will be crucial in this regard. A conference of
top management is called, and the causes that are causing the distributors’
potential to be underutilised are discussed. Intermediaries play a critical
function in a product like tea. The company has decided to offer them
discounts and to launch a robust promotional effort to entice them to
participate. In the example above, which aspect of the marketing mix is
highlighted?
(a) Promotion
(b) Price
(c) Place
(d) Product
Answer
18. An electronic manufacturing firm is confident in its ability to sell its goods.
The company’s major focus is always on the features of the products it
produces. They are constantly attempting to add new features, which are
added after extensive research on the issue. For them, quality is everything.
They strive to maintain the highest levels of quality and take all required
procedures in the production process to achieve this. To put it simply, the
company’s primary strength is the product’s quality and features. Which
marketing factor is ‘Quality and Features’ in this case?
(a) Product
(b) Promotion
(c) Place
(d) Pricing
Answer
19. A chocolate manufacturing firm spends a significant amount of money on

marketing, personal selling, and sales promotion strategies to encourage
target clients to buy its chocolates. Determine which part of the marketing mix
is being discussed.
(a) Place
(b) Price
(c) Promotion
(d) Product
Answer
Assertion(A)- A good design can boost a product’s performance and offer it a
competitive edge in the market
Reason(R)- Standardisation is the process of categorising things into several
groups based on important qualities such as quality, size, and so on.

Assertion(A)- Packaging is necessary not just to protect the goods but also to
serve as a marketing tool.
Reason(R)- Grading is so essential in today’s marketing that it’s regarded as a
marketing pillar.

22. Raheja Foods is a well-known brand in the market. People have admired
and purchased their products for years. In terms of repeat purchases and new
customers, the brand has experienced significant growth. The company’s top
management has decided to launch new items now that the company has
grown. The names that will be maintained for the new items provide them with
new challenges. The company has decided to release a spice called “Hot”
since it has a very spicy flavour and makes food spicy and delicious.There are
more products on the list as well. One alternative would be to use fat-free
cooking oil. Because the oil will be offered in various packages, on various
media, and in various regions, the name of the oil should reflect this. Flour is
the third new product to be released. The corporation wants a name for the
flour that sets it apart from the competition, since if it doesn’t, it will be just
another flour on the market. Frozen foods are also being considered by the
company.The corporation has chosen that the name should be simple to
remember because individuals from all sorts of backgrounds would need it for
cooking, and a long or difficult name may be easily forgotten. The pickles are
the last new product on the list that they have opted to launch. They have
invested a significant amount of money in the production of this product and
wish to market it in the same way that they have been selling Raheja Foods for
many years. Clearly, this organisation is putting in a lot of effort to maintain its
name.
I. Which feature of marketing has been highlighted in the above case-
(a) Brand name

(b) Placing of products
(c) Promotion
(d) Both a and c
Answer
II. Which feature is being highlighted in the above case-
(a) Good pricing

(b) Good brand name
(c) Customer choices and preferences
(d) None of these
Answer
III. Which features of the identified feature of marketing are highlighted in the
case-
(a) Suggestive benefits

(b) Short and easy to spell and remember
(c) Distinctive
(d) All of the above
Answer
Assertion(A)- Warehousing adds value to your time
Reason(R)- Warehousing connects the dots between products and its
consumption.

Answer
Assertion(A)- The transportation industry’s technological advancements have
aided in bringing the market closer together.
Reason(R)- Manufacturers can now deliver products to retailers and
wholesalers more promptly and at a lower cost thanks to technological
advancements.
Answer
Assertion(A)- Customers pay greater prices as a result of advertising costs
being passed on to them.
Reason(R)- Advertising aids in the increase of sales and thus the reduction of
costs.

Answer
Assertion(A)- Personal selling only reaches a small percentage of the
population.
Reason(R)- Personal selling is extremely adaptable because the message may
be changed.

Answer
Assertion(A)- Advertising is less expensive than other advertising methods.
Reason(R)- The whole expense of advertising is shared among a huge number
of people.

Answer
Assertion(A)- Customer support services are extremely successful at
generating repeat sales and building brand loyalty for a product.
Reason(R)- All of the services are aimed at raising the dealers’ profit margins,
which is the key to current marketing success.

(Concept based questions)
1. With which element is exchange mechanism related?
(a) Publicity (b) Marketing (c) Advertising (d) Branding
2. Which one of the following is a marketing management philosophy?
(a) Societal marketing concept (b) Distribution concept (c) Direct marketing
concept (d) Channel concept
3. Which one of the following is not a marketing mix?
(a) Product (b) Physical distribution (c) Product pricing (d) Production process
4. Marketing is called a process because it involves interaction of buyers and

sellers.
(a) Economic (b) Social (c) Legal (d) Political

5. is the marketing function which is concerned with informing the customers
about the firm’s products.
(a) Transportation (b) Selling (c) Advertising (d) Public Relations
6. Hena is planning to set up a small manufacturing unit for manufacturing eco-

friendly packaging material. She has decided to market her products through
the conventional channel of distribution, which involves wholesalers and
retailers. Identify the channel of distribution being adopted by the company.
(a) Zero level channel (b) One level channel (c) Two level channel (d) Three
level channel
7. Within 2 years of it’s inception, Bhavishya Limited has created a very positive
reputation about itself and its products in the eyes of general public by
participating extensively in various social welfare programs. Identify the
component of promotion mixing described in the given lines.
(a) Advertising (b) Personal selling (c) Public relation (d) Sales promotion
8. Harshit is planning a start up a venture for offering mobile pet care services
at door step. He has decided to charge Rs. 1000 for heated hydrobath& blow
dry of a pet and Rs. 500 for shampoo and conditioning. Identify the element of
marketing mix which is not being described in the above case.
(a) Product (b) Place (c) Price (d) None of the above
9. Guneet went to a shop and expressed her desire to buy a copper water
bottle only of Prestige company. Identify the component related to branding
being described in the above case.
(a) Trademark (b) Generic name (c) Brand name (d) Brand mark
10. Karam Limited is offering a travel package for 15 destinations worldwide

with a free insurance on the bookings for the month of December, 2019.
Identify the feature of marketing being described in the above lines.
(a) Needs and wants (b) Creating a market offering (c) Customer value (d)
Exchange mechanism
11. Agile Limited has launched a new range of air conditioners in order to add
value to the usability of the product. The new range of air conditioners have an
inbuilt air purifier and are available in attractive colours. Identify the type of
marketing philosophy being described in the above lines.
(a) Product concept (b) Production concept (c) Marketing concept (d) Societal
marketing concept
12. Sujhav Limited is a company dealing in various types of fire extinguishers.

Considering the fact that people generally don’t buy fire extinguishers, the
company undertakes aggressive sales promotion efforts in order to create and
maintain demand for the product. Identify the type of marketing philosophy
being described in the given case,
(a) Product concept (b) Selling concept (c) Marketing concept (d) Societal
marketing concept
13. Madhubala is planning to launch an online education portal. In order to

understand the varied needs of the students, she conducted an online survey.
Based on the feedback of the survey, she has decided to offer educational
packages to the prospective buyers. Identify the type of marketing concept
being described in the given lines.
(a) Product concept (b) Production concept (c) Marketing concept (d) Societal
marketing concept
14. Pragati Limited has chalked out an action plan in order to increase its
market share in the international market by 20% in the next one year. The
action plan contains the details about how the production levels will be
increased, promotional activities will be carried out and so on. Identify the type
of marketing function being described in the given lines.
(a) Gathering and analysing market information (b) Marketing planning (c)
Product designing and development (d) Packaging and labeling
15. What does the symbol given below denote?
(a) Brand name (b) Brand mark (c) Trademark (d) Generic name
16. Sugandha purchased a pack of crayons for her daughter from a nearby
stationery shop. She noticed that the crayons were packed in a portable
transparent plastic bag. Identify the level of packaging being described in the
above lines.
(a) Primary package (b) Secondary packaging (c) Transportation packaging (d)
None of the above
17. On visiting a supermarket to buy a pack of moisturizer, Harsha noticed that

the packaging of most of the beauty products exhibited a photograph of a
celebrity. Identify the related function of packaging being described in the
given case.
(a) Facilitates the use of product (b) Assists in promotion of the product (c)
Helps in product identification (d) Provides protection to the product
18. The labelling of a pack of oats cookies explains how the product is
beneficial in adding fibre to the diet and the other related health benefits.
Identify the related function of labelling being described in the given case.
(a) Describes the product and specifies its content (b) Identification of the
product or brand (c) Grading of products (d) Helps in promotion of the
products
19. Identify the related function of labelling being depicted below as given on
the pack of the chips.
(a) Describes the product and specifies its content (b) Grading of products (c)
Helps in promotion of the products (d) Identification of the product or brand
20. Mehak Limited has hired 300 salesmen who will be assigned the task of
contacting prospective buyers and creating awareness about the new range of
organic incenses introduced by the company. Identify the element of
promotion been described in the given lines.
(a) Advertising (b) Sales promotion (c) Personal selling (d) Public relation
(Case study based questions)
1 “Time Line” watch manufacturing company is a renowned company

marketing watches. It performs various activities like, market analysis, product
designing or merchandising, packaging, warehousing, branding, pricing,
promotion and selling. The company maintains good customer relations
through various follow up activities. This helps the company in procuring
repeat sales orders.
(I) Name the concept related to the activities mentioned in the above
paragraph.
a) Marketing b) Selling c) Industry d) Packaging
(II) Which concept of marketing is used to develop good relations with

customers?
a) Branding b) sales promotion c) labeling d) public relation
2 “Every time I travelled, people asked me to bring them chips, khakra and
pickles from all over the country,” says Anoushka. Finally, she and her
colleague, Sumeet, decided to make a business out of it. They launched a
Facebook page, asked people what they wanted, and they came up with a list
of about 100 places and tied-up with two dozen vendors to begin with. They
were servicing people from Jaipur who wanted spices from Kerala, people from
Panipat who wanted halwa from Jammu and people from Delhi who ordered
fresh tea leaves from Darjeeling. Through their business, they wished to bridge
the gap between sellers and buyers. The business is now worth millions..
I) Which function of marketing was performed by both friends while

acquiring information about people’s choice through facebook page?
a) Gathering and analysing marketing information b) Marketing
planning c) Branding d) None of these.
II) Which promotional tool is suitable for them
a) Advertising b) Personal selling c) Publicity d) Sales promotion.
III) Important element of marketing mix that Anouskha and Sumeet will
have to be involved in for making the goods available to customers at
the right place, in the right quantity and at the right time is:
a) Product b)Price c)Promotion d)Place.
3 Radhika was a student of Business Studies of Class XII. Her father was a
farmer who grew different varieties of rice and was well-versed in the
various aspects of rice cultivation. He was also selected by the government
for a pilot-project on rice cultivation. As a project work in Business Studies,
she decided to study the feasibility of marketing good quality rice at a
reasonable price. Her father suggested her to use the Internet to gather
customers’ views and opinions. She found that there was a huge demand
for packaged organic rice. She knew that there were no predetermined
specifications in case of rice because of which it was difficult to achieve
uniformity in the output. To differentiate the product from its competitors,
she gave it the name of ‘Malabari Organic Rice’ and classified it into three
different varieties, namely — Popular, Classic and Supreme, based on the
quality. She felt that these names wouldhelp her in product differentiation.
I) Radhika has given a special name to her product, what does this
name refer to?
a) Brand name b) Brand Mark c) Generic name d) Trade mark
II) Radhika has classified her product into different varieties, which
function of marketing has been performed by Radhika in this step?
a) Gathering and analysing marketing information b) Standardisation
and Grading c) Product designing and development d) None of these
III) Radhika’s father suggested her to use internet for acquiring
information about people’s taste and preferences. Why is it necessary
to know about taste and preferences of customers in marketing
a) It is essence of marketing b) Customers are required for profit
making. c) Customer is called king of market d) Customer satisfaction
is main objective of marketing.
4 Haryaram is a famous chain selling a large variety of products in the Indian

market. Their products include chips, biscuits, sweets and squashes. It
charges a comparatively higher price than its competitors as it sells quality
products. Besides, it offers regular discounts to its customers and easy credit
terms to its retailers. It has five of its own retail shops. It also sells its
products through various grocery stores so that the products are made
available to customers at the right place, in the right quantity and at the
right time. It regularly uses different communication tools to increase its
sales.
I) Which type of products are sold by Haryaram?

a) Consumer goods b) Producer goods c) Services d) None of the
above.
II) Which philosophy of marketing management is being used by
Haryaram?
a) Production concept b) Product concept c) Selling concept d)
Marketing concept
III) Which promotional tool is being used by offering discounts to
customers ?
a) Advertising b) Personal selling c) Sales promotion d) Public
relations
IV) Haryaramis selling goods through grocery store, which channel of
distribution is being used by Haryaram?
a) Direct channel b) One level c) Two level d) None of these
5 As a project work in Business Studies, the Commerce students of Himachal

Public School, Himachal Pradesh thought of preparing apple jam from the
apples grown in their school premises and sell it in the school annual fete.
They approached the Principal who not only appreciated the students but
also gave her consent for the same. The school decided to donate 50% of
the revenue generated from the sale to a nearby orphanage. After the
school fete, the school also decided to extend this project by providing
employment to visually challenged and disadvantaged sections of society on
regular basis
I) Product-related decisions which the students had to take to identify

product in the market:
A) Branding B) labelling C) packaging D) None of these
II) Label of jam should be:
a) Brand label b) Grade label c) Descriptive label d) None of the above
6 Unilever has found a new way to make ice creams by using an ingredient
called ‘ice structuring protein’ which is widely found in nature especially, in
fishes which allows them to survive in freezing arctic waters. Combining ISP
with stabiliser technology allows to make ice creams that don’t melt so
easily thereby making it more convenient for small children and consumers
in hot countries. In the context of above case:
I) The component of marketing mix being taken into consideration by

the company.
a) Product b) price c) place d) promotion.
II) The function of marketing highlighted here.
a) Gathering and analysing marketing information b) Marketing
planning c) Product designing and development d) Branding.
7 As the number of people making online purchases has increased

manifolds, there is a growing concern about the disposal and management
of packaging waste. Every item bought is delivered with excess packaging
and sometimes even non-biodegradable materials are used. In the context
of above case:
I) Name the levels of packaging that the marketers uses for extra
protection besides the immediate package.
A) Primary packaging B) Secondary packaging C) Transportation
packaging D) None of these
8 Suraj is a small entrepreneur involved in the manufacturing of hair wax.

He finds that cost of production of 100 gm of hair wax is Rs. 250. He has
decided to keep a margin of 15% as profit. Moreover, he has assessed that
there is a free competition in this product segment. In the context of above
case:
I) Identify the function of marketing being performed by Suraj.
a) Pricing b) Branding c) Labelling d) Promotion
9.In today’s world, through social media, news spread in a flash. Moreover,
if it is bad news, it acquires a speed that is virtually impossible to stop.
Hence, all corporates are more susceptible to a tarnished image today than
in any other day and age. The loss of goodwill may lead to decreased
revenue, loss of clients or suppliers and fall in market share. Over the years,
therefore, most of the companies have set up a separate department to
manage the public opinions about them. The department works in close
coordination with the various interest groups like consumers, government,
suppliers etc. and strives to handle effectively if any controversies arise. In
the context of above case:
I) Identify the element of promotion mix being referred to in the above

lines.
a) Advertising b) Publicity c) Personal selling d) Public relations
II) Which department is formed for this promotional tool?
a) Marketing department b) Finance department c) Human resource

department d) Public relations department.
10.An automobile company is a leading manufacturing company in its

segment. The company has decided to launch fully solar charged vehicles.
This technology will cost the company Rs.2000 crores annually. When the
relationship manager of the company was asked about the reason of
bearing so much extra cost he replied that the company considered
environmental friendly techniques as the only solution to increasing
pollution. The company feels by bearing extra cost it is fulfilling its
responsibility. Which concept of marketing management is being followed?
a) production concept b) product concept c) selling concept d) social
marketing concept.
Reasoning Assertion based questions
a) Both are correct and (R) is the correct explanation of (A)
b) Both are correct but (R) is not the correct explanation of (A)
c)Both statements are incorrect
d) (A) is correct but (R) is incorrect.
1.Assesrion(A)Exchange mechanism is known as essence of marketing.

Reasoning (R) Customer receives goods and services and producer receives
price for product through process of exchange.
2.Assertion (A)the purpose of marketing is to generate customer valueat a

profit
Reasoning (R)Marketing is the process of satisfying needs and wants of
customers through the process of exchange
3.Assertion (A)Selling focuses on profit maximization through maximization

of sales
Reasoning (R)Selling is considered as a part of marketing.
4.Assertion (A)Production concept focuses on increasing scale of production

to reduce price of products.
Reasoning (R)Production concept is used where demand is more than

supply.
5. Assertion (A)Social marketing concept is followed generally by marketers

in present time.
Reasoning (R)Social responsibility is considered as an important aspect to

get success in the business.
6. Assertion (A)Production mix is the combination of all decisions taken by

marketers regarding product.
Reasoning (R)Product mix covers only tangible attributes of products
7. Assertion (A)Brand is used to identify a product in market by customers.

Reasoning (R)Brand provides a specific name to a product.
8. Assertion (A)Packaging is known as a silent salesman.
Reasoning (R)Attractive and innovative package can attract a lot of

customers to purchase the product.
9. Assertion (A)A firm sets lower price per unit to increase profit in long run.
Reasoning (R)Lower price increases demand for the product and market
area to earn greater profit through sales .
10.Assertion (A)There should be a balance in level of inventory maintained

in warehouse.
Reasoning (R)Higher level will increase the cost of carrying inventory and
lower level will make difficult to fulfill demand.
11.Assertion (A)Advertising iscalled paid form of impersonal

communication.
Reasoning (R)Advertising covers a large market area with low cost.
12.Assertion (A)Personal selling is called a dialogue.
Reasoning (R)Personal selling is possible through face to face contact and

communication with customers.
13.Assertion (A)Sales promotion activities are occasionally used.
Reasoning (R)Sales promotion activities are short term incentives offered to

customers for making immediate purchase.
14.Assertion (A)Expenditure on advertisement is not a waste but a

profitable investment.
Reasoning (R)Advertisements increases sales of products in the long run

and increases profit for the business.
15.Assertion (A)Industrial products are easily sold through personal selling.

Reasoning (R) Queries of customers can be easily solved in personal selling.

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MCQ on Marketing Management

1. Under the concept of “Marketing management” marketing is done keeping

3. According to Philip Kotler, marketing management is an art and science of

4. Which of the following are key aspects of marketing management ?

5. The success of an organization can be achieved through customer

6. What is the difference between marketing and selling : –

7. Marketing activities do not include which of the following activities : –

9. Which of the following are strategies involved in marketing : –

10. Which of the following are strategies involved in Selling : –

11. Which of the following are strategies involved in Selling : –

(a) Both A and R are correct

(a) Both A and R are correct

16. A beauty goods manufacturing firm has decided to determine client

(a) Marketing planning and transportation

17. A tea company is attempting to expand its operations. It recognises that

19. A chocolate manufacturing firm spends a significant amount of money on

(a) Both A and R are correct

(a) Both A and R are correct

I. Which feature of marketing has been highlighted in the above case-

(a) Brand name

(a) Good pricing

(a) Suggestive benefits

(a) Both A and R are correct

(a) Both A and R are correct

(a) Both A and R are correct

(a) Both A and R are correct

(a) Both A and R are correct

(Concept based questions)

1. With which element is exchange mechanism related?

(a) Publicity (b) Marketing (c) Advertising (d) Branding

2. Which one of the following is a marketing management philosophy?

3. Which one of the following is not a marketing mix?

4. Marketing is called a process because it involves interaction of buyers and

(a) Economic (b) Social (c) Legal (d) Political

(a) Transportation (b) Selling (c) Advertising (d) Public Relations

6. Hena is planning to set up a small manufacturing unit for manufacturing eco-

10. Karam Limited is offering a travel package for 15 destinations worldwide

12. Sujhav Limited is a company dealing in various types of fire extinguishers.

13. Madhubala is planning to launch an online education portal. In order to

15. What does the symbol given below denote?

17. On visiting a supermarket to buy a pack of moisturizer, Harsha noticed that

1 “Time Line” watch manufacturing company is a renowned company

a) Marketing b) Selling c) Industry d) Packaging

(II) Which concept of marketing is used to develop good relations with

a) Branding b) sales promotion c) labeling d) public relation

I) Which function of marketing was performed by both friends while

4 Haryaram is a famous chain selling a large variety of products in the Indian

I) Which type of products are sold by Haryaram?

5 As a project work in Business Studies, the Commerce students of Himachal

I) Product-related decisions which the students had to take to identify

I) The component of marketing mix being taken into consideration by

7 As the number of people making online purchases has increased

8 Suraj is a small entrepreneur involved in the manufacturing of hair wax.

I) Identify the function of marketing being performed by Suraj.

a) Pricing b) Branding c) Labelling d) Promotion

I) Identify the element of promotion mix being referred to in the above

a) Advertising b) Publicity c) Personal selling d) Public relations

II) Which department is formed for this promotional tool?

a) Marketing department b) Finance department c) Human resource