INTRODUCE

Reasons for choosing the project

Today, coffee has become a popular beverage in life, and the coffee shop business has also
become widespread everywhere. To meet the diverse needs of customers, different types of
coffee shop businesses were born, such as "acoustic cafe" - enjoying coffee while immersing in
melodious melodies, "shadow cafe" rock" - a favorite place for followers who love the king's
sport, "garden cafe" - while sipping coffee while enjoying the fresh nature,... Catching the coffee
trend of young people. Currently, our group decided to plan a coffee shop business project called
"Vietnamese Coffee" with the purpose of being both a place to enjoy coffee and a place with a
quiet and comfortable space for customers to enjoy. You can study, discuss and entertain, operate
24/7.
Name and scope of project implementation
Project name: Vietnamese Coffee shop business
Location:
Project objectives
The project's goals are:
- Complete the project with a total cost of:
- Complete the project with time: 69 days
- Complete the project with good quality in the following categories:
+ Staff: employees are recruited to meet the standards set out by the shop
+ Machine: all equipment, materials and facilities of the shop are fully equipped and in good
working order, depreciation is over 90%
+ Method: the procedures for construction and business permits are granted on time
+ Material: materials are supplied properly and timely throughout the project implementation
- Opening with the number of customers expected to reach 200 people

PROJECT PLAN
Progress plan
Progress planning steps:
- Build a work breakdown structure (WBS)
- Arrange tasks in an orderly manner
- Estimate how many resources each job requires
- Determine the time to complete the tasks
- Make a schedule: draw a Gantt . chart
- Manage and track progress
Drawing Work Breakdown Structure (WBS)
The work of a project is broken down in accordance with management and control purposes (Rod
Rodney Turner, 1993). Rook (1991) defines a work breakdown structure (WBS) as: “…a
product-oriented task hierarchy of all the work that will be performed to accomplish the goals of
the organization.” project. The products may be software, hardware, documentation, tests,
reports, support services, or other quantifiable elements of the objectives....". From the above
theory, we have the following table.

Picture 1: Work Breakdown Structure( WBS)

 Ký hiệu Tên công việc Mô tả chi tiết
A Location of the - Market demand survey
restaurant - Negotiate the price with the lessor
- Decide to hire after agreeing the agreements
E Build - Design space, decorate, arrange items in the shop
- Renovate and rebuild the shop to suit the design trend of young
people
- Completion. Recheck completed items
I Shopping - Make a list of materials
- Find suppliers of materials listed in the list
- Evaluate and select suppliers found
- Proceed to buy raw materials
N Recruit - Post recruitment information on websites, mass media, social
networks,...
- Receive applications from candidates
- Interview candidates directly
- Evaluate and select candidates that match the set job standards
S Juridical - Apply for a business license
- Get a building permit
- Get a certificate of hygiene and safety
W Grand Opening - Running advertising programs on mass media, websites, social
networks, distributing leaflets,...
- Collect customer survey opinions: ask for comments and
feedback from customers to improve the shop
- Revenue assessment: based on the opening day's revenue to
have a suitable development strategy
Table 1: Description of main jobs
Gantt chart:
According to Field and Keller (1998) “Gantt chart” is a horizontal bar chart invented by Henry
Gantt during World War I. The idea to create it is quite simple and probably familiar to us. List
the activities then, using a horizontal interval, draw a bar for each activity to represent the time
period over which it will be performed. Each activity shown on the Gantt chart is an element of
the work breakdown structure, so it can be cross-referenced to the WBS to show where each job
is appropriate and access information. operation in a more intuitive way.
Work Description of work Time Previous work
A Location of the restaurant 9 days -
B Market survey 7 days -
C Price negotiable 1 day B
D Sign a rental agreement 1 day C
E Build 53 days A
F Shop design 7 days D
G Repair and rebuild the shop 45 days F
H Recheck completed items 1 day G
I Shopping 15 days A
J Make a list of materials 4 days -
K Find suppliers 2 days J
L Supplier evaluation and selection 2 days K
M Proceed to buy 7 days L
N Recruit 28 days -
O Post a staff member 14 days -
P Get employee profile 7 days O
Q Employee interview 4 days P
R Evaluation and selection of candidates 3 days Q
S Juridical 14 days A
T Apply for a business license 14 days -
U Get a building permit 14 days -
V Get a certificate of hygiene and safety 7 days -
W Grand Opening 7 days E
X Run ads 7 days M, R, T, U, V
Y Take customer surveys 1 day -
Z Revenue Assessment 1 day -
Table 2:Order of tasks to do
Gantt Chart here

human resource chart;

RESOURCES PLANNING
Project group
Personnel planning is the identification and prediction of human resource needs that the project
needs, making the implementation and subsequent response of those needs more convenient.
From there, the group builds a vertical project team structure and According to Field and Keller
(1998) the responsibility of each individual will be built in the following matrix:

P = Prime Responsibility

Huyen Anh
Tuan Anh
S = Support
Palita

N = Notify

Planning P S S

Location of the restaurant S P S

Build P S N

Shopping S P

Recruit S P

Juridical S P

Grand Opening P S S

Table 3:Table of permissions and responsibilities of the project team

Human resources for Vietnamese Coffee shop
For business, especially the service industry, attitude is always a decisive factor for the success or
failure of the business, the employee is the person who has direct contact with customers and is
also one of the factors that determine the success or failure of the business. influence purchasing
decisions, attracting customers. Therefore, human resources need to be carefully selected and
trained. Therefore, the recruitment of personnel must be selected to suit the job based on the
corresponding criteria set forth by the shop.
Job position Job description Request

Bartender - Prepare ingredients - Male/Female (18-21

- Prepare preparation tools years old)
(2 employees)
- Clean and organize work area - Agile, nimble
- Other tasks as assigned by the - Skillful
Restaurant Manager - Eager to learn
- Handle situations

Staff - Receive orders from customers - Male/Female (18-21

- Bring a drink when it's ready years old)
(3 employees)
- Clean the table when guests leave - Good communication
- Handing over work at the end of - Good looking face
shift - Handle situations
Cashier -Capture existing beverage - Female only (18-21
information years old)
(1 employee)
- Issue bill orders from customers - Honesty, Careful
- Receive payment from customer - Good looking face
- Make sure you always have enough - Handle situations
cash to change money
Restaurant manager - Run the business - Only male (22-30 years
- Shift assignment and staff old)
(1 employee)
management - Capable leadership
- Control the restaurant's financial - Have a strategic
books mindset
- Manage goods and assets of the - Know how to use a
shop computer
- Support to resolve customer - Experience in
complaints accounting and finance
- Periodic reports and suggestions for preferred
improvement
- Some other jobs as assigned by the
owner
Table 4:Employee job description and job requirements
EXPENSE PLAN
Total project cost by job
Work Time Total cost
(days)
A (Location of the shop) 9

E (Build) 53

I (Shopping) 15

N (Recruitment) 28

S (Legal) 14

W (Opening) 7

Total 69 days

Table 5:Total project cost by job