Entel 2Q22
Entel 2Q22
Entel 2Q22
1
Second Quarter 2022 Results
August 01, 2022
Entel signed the sales agreements with Equinix for the sale of the Data Center in Chile and Peru, as well as a long-term
Master Service Agreement for housing services for a total amount of U.F. 18.6 million, corresponding to Chile U.F. 16.7
million and in Peru U.F. 1.9 million. On May 2, 2022, the first tranche was finalized, corresponding to Chile, with net
proceeds of Ch$ 525.5 billion.
Leading 5G roll-out and continued sales traction with high value clients in the mobile business and “Entel Fibra”.
• 3% increase y-o-y in total mobile customer base, reaching 19,904,416, largely driven by postpaid in both Chile and Peru.
• Chile mobile customer base increased 4% y-o-y, reaching 10,149,504 clients, driven by postpaid clients (+7%).
• Peru mobile customers had a softer increase with 2% y-o-y, reaching 9,754,912 clients, posting 146k net additions in 2Q22, mainly
due to improvements in voice (education access) & IOT (+204k), in part offset by disconnections (-58k) in prepaid.
• Leader in 5G roll-out over 3.5GHz, expanding national coverage in 222 counties in Chile. Customers are adopting 5G at a fast pace,
posting 9% penetration over postpaid clients, +5.5 p.p. over 1Q22.
• Expanding fiber availability to an additional 73,000 homes in 2Q22, reaching 900k home passed, increasing 50%
y-o-y. “Entel Fibra” in Chile posted 298 thousand RGUs, expanding 54% y-o-y, net additions were up 20 thousand
q-o-q.
Results driven by sales of first tranche of data center and higher organic revenue, fueled by positive organic growth
mainly in Chile and Peru.
• Consolidated Revenue totaled Ch$ 1,149.6 billion, increasing 89% compared to 2Q21, resulting from the first tranche of data center
sales in May 2022 (net effect of Ch$ +485.8 billion) and growth in organic revenue (+10%) driven by Chile and Peru.
• Consolidated EBITDA posted Ch$ 686.8 billion, increasing 3.4x compared to 2Q21, as consequence of first tranche of data center
sold (Ch$ +485.5 billion). Organically increased 2% with improvements in Peru (+11%), in part offset by Chile. Reported Operating
income reached Ch$ 546.5 billion, increasing 6.2x, organically decreasing 9% y-o-y.
• Net Income resulted in a profit of Ch$ 308.6 billion, largely due to the sale of assets mentioned above.
• CAPEX increased, due to higher average Ch$/US$ (+28%) exchange rate. Resources were allocated mainly on 5G roll-out and 4G
access in mobile and fiber deployment in Chile. Peru operations mainly focuses on mobile.
• Shareholder distributions totaled Ch$ 344.3 billion as of June 30, 2022, reaching Ch$ 1,140 per share.
2
Second Quarter 2022 Results
August 01, 2022
2Q22 Highlights:
• The data center sales transaction impacted 2Q22 figures in Ch$ +485.8 billion in Other Revenue Non-Core and Ch$ 485.5 billion in
EBITDA and Operating Income.
• In Chile, the Company lead 5G infrastructure and technology deployments throughout the country, reaching 532 thousand users. In
the mobile segment it continued to intensify the convergence programs focused on attracting second lines in the customer base,
supported by robust infrastructure, best user experience and high levels of digital sales.
• Total mobile client base increased 4% over 2Q21, reaching 10,149,504 customers, followed by a solid growth in the postpaid
segment (voice, MBB & IOT up +7%), and in part offset by a decline in prepaid (-2%). On a quarterly basis, posted net disconnections
of 149k thousand, related with higher revolving in prepaid (-233k) and education clients (-24k), partly offset by net additions in
postpaid (+108k).
• Blended churn rate reached 2.80% in 2Q22, increasing from the 1.82% reported in 2Q21, resulting from higher churn in prepaid
clients and to a lower extent in postpaid mainly in the Corporate & SME segment due to disconnections in voice and MBB access in
the education sector. On a quarterly basis, churn also increased mainly driven by prepaid.
• Blended mobile service ARPU declined (-5%), compared to 2Q21, slowing in postpaid and prepaid, partly explained by lower service
revenue in the Corporate & SME segment, while on a quarterly basis, ARPU slightly increased.
• Data usage in the postpaid segment posted 20.02 GOU, growing 11% over 2Q21, 4G customers increased (+1%, y-o-y) reaching 6.9
million and migrating to 5G technology, where clients reached 532 thousand as of 2Q22 expanding 2.5x q-o-q.
• “Entel Hogar” posted 536 thousand RGUs in 2Q22 (-3% y-o-y), due to disconnections in fixed wireless services and in part offset by
expansion in fiber services (+54% y-o-y). FTTH net additions reached 20k in the quarter and 104k in the past 12 months, resulting in
298 thousand RGUs as of June 30, 2022.
• Revenue reached Ch$ 910.5 billion, a 1.2x increase compared to 2Q22, driven by the sales of data centers in Chile (net Ch$ 485.8
billion), and to a lower degree by higher organic revenue (+4%) from the mobile business (+3%) mainly associated with handset
sales revenue. Fixed & ICT revenue were stable, progressing in “Entel Hogar Fibra” (+46%) together with the wholesale business and
declining in the Corporate & SME segment as consequence of the sales agreement with Equinix, impacting data center revenue
(Ch$ -2.1 billion).
• EBITDA posted Ch$ 637.1 billion, a 3.8x increase compared to 2Q21, explained by the sale of data center in Chile in part offset by
lower organic margins (-5%), mainly resulting from Equinix transaction with a net impact of Ch$ -3.6 billion across all business and
higher cost due to higher inflation and strengthening of US$/Ch$. During 2Q22, one-time expenses were booked for Ch$ 14.5 billion
related with write-off of fixed wireless equipment.
3
Second Quarter 2022 Results
August 01, 2022
1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22
Postpaid Voice Chile Prepaid Voice Chile MBB&IOT Chile ARPU Chile
MOU (in minutes) CHURN (%)
342 343
320 312 2.80%
297 289
1.95% 2.08% 2.10%
1.82% 1.88%
213 532
1Q21 2Q21 3Q21 4Q21 1Q22 2Q22
1Q21 2Q21 3Q21 4Q21 1Q22 2Q22
4G USERS 5G USERS
Postpaid GOU
FIXED VOICE ACCESS (number of Access, in thousand) RGU´s Hogar
172
164 158
12 152
12 11 144 546,432 554,723 545,535 539,086 538,337 535,625
11 137
11
10
177,403 211,515 237,395 259,680 284,933 304,950
149 142 137 131 124 118
369,029 343,208 308,140 279,406 253,404 230,675
10 10 10 10 9 9
1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22
Trunk IP-NGN-Bundling Entel Hogar Corporate & SME Service Code
Wireles Fiber & TV OTT
4
Second Quarter 2022 Results
August 01, 2022
The mobile industry kept promotions for portability, second lines, GBs allowance increase and handset financing
plans mainly through remote channels in the postpaid segment, while in prepaid offers remained in place for high
top-up users, granting them social network promotions.
Consumer Segment Mobile (in th.)
Total mobile customer base in the Consumer segment reached
8,158,019 clients, increasing (+4%) over 2Q21, largely explained by +4%
progress in the postpaid segment growing 9%. Net additions in 8,158
7,837
postpaid during the quarter were 51k (+1% q-o-q), driven by net
portability and gross sales, resulting from a competitive data and
handset offers in addition to the increased mobile convergence 4,236 4,639
The Company always worked to lead infrastructure and technology deployments in Chile, and 5G was no exception.
Entel operated its 5G network in all regions of the country, with the deployment of 83% of the project, the company
already had a presence in 222 counties throughout Chile, adoption speed has been significantly higher than in
those that occurred to 3G and 4G.
In the case of the 4G+ network, Entel continued to expand its coverage and capacity, with a focus on regions and
rural areas.
The Company, through “Entel UP” is rolling-out a customer experience transforming process, to be the “undisputed”
leader in customer experience, achieving a sustainable advantage for the business, providing clients with a simple,
close, decisive and convergent experience, comparable to the best in the world.
Pay-TV accesses totaled 165 thousand decreasing 6% y-o-y, associated to the discontinuation of satellite TV
services, in part offset by IPTV access and OTT “Entel TV” bundled with fiber plans at a convenient price.
In voice access, net disconnections posted 7 thousand, decreasing total access base to 118k (-17% y-o-y).
5
Second Quarter 2022 Results
August 01, 2022
Fixed line services revenue was stable y-o-y, headed by “Entel Hogar” FTTH services (+46% y-o-y), reaching 58% of
the fixed revenue in the segment (+17.5 p.p. y-o-y), aligned with fiber deployments and best user experience. This
was in part offset by lower revenue in wireless service for the residential segment (-28%), associated with
disconnections of wireless satellite TV, broadband and voice.
_________________________________________________________________________________________________
The B2B markets overcame challenging conditions due to tougher operating environments, with high energy
prices and increasing inflationary trends in the economy. In this scenario, Entel mobile customer base (excluding
education clients) continued increasing at a solid pace, while fixed services showed a mixed evolution with a
softer behavior in integrated solution of voice, data and Internet and a positive trend in the digital/IT services.
2Q21 2Q22
Postpaid Voice MBB&IOT
Corporate & SME segment revenues decreased (-3%) over 2Q21, due to
lower revenue in mobile (-7%) and stable in fixed line services (-0.4%),
due to lower revenue in data center business (for Ch$ 2.1 billion)
associated with housing services according to the agreement with
Equinix on May 2022. Excluding this effect fixed revenue increased
(+3%). Mobile revenue was down due to lower service revenue (-10%) in-
line with higher churn in tele-education clients in both voice and BAM
services. Fixed line services was impacted by the above mentioned and
in part offset by double digit expansion in digital/IT services related with cyber-security, cloud, SaaS, IOT and
equipment sales.
6
Second Quarter 2022 Results
August 01, 2022
Revenue distribution
7
Second Quarter 2022 Results
August 01, 2022
In Peru, the mobile market experienced a slower pace mainly in portability activity in the B2C segment. This was a
result of the gradual reduction in promotions, aimed at handset prices or discounts over fixed charges. In this
environment, Entel continued with its credit order entry restrictions for handset sales and kept driving mobile
convergence offer for second lines, driving growth in postpaid customer base (+6%), prepaid recharge share
(+20%, +2 p.p.), mobile service revenue (+9%) and organic EBITDA (+11%).
1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22
Mobile Fixed Wireless Postpaid Prepaid
8
Second Quarter 2022 Results
August 01, 2022
The total mobile customer base increased 2% compared to 2Q21, posting 9,754,912 subscribers. In postpaid
(including MBB&IOT), the customer base expanded 6%, reaching 4,418,320 clients, with net additions of 204
thousand in the quarter, mainly explained by voice/data access related to educational entities (+174k), and IOT
services for the enterprise segment, in part offset by base clean-up in the consumer segment. The offer
continued pushing mobile convergence for second lines, setting the benefits of the main line.
In prepaid the client base reached 5,336,592, declining 1% y-o-y, with net disconnections of 58k q-o-q. In
contrast, the recharge base increased 6% and 0.4% y-o-y and q-o-q, respectively. Offer in the segment continued
focused on value top-up customers, combining zero-rated social media to push recharges, driving prepaid
revenue expansion of 10% y-o-y and 2% on a quarterly basis.
ARPU calculations only included service revenue. Blended ARPU reached US$ 5.02, increasing (+6%) compared to
2Q21, mainly driven by the prepaid segment led by higher recharges. On a quarterly basis, ARPU grew (+1%).
Blended churn rate reached 5.78% in 2Q22 increasing, mainly driven by higher disconnection in the prepaid and
postpaid segment, resulting from base clean-up. On a quarterly basis churn declined, mainly driven by higher
disconnection in the education sector, associated with MBB access in the Enterprise segment registered in 1Q22.
The fixed (wireless) residential segment RGUs declined 31% over 2Q21, posting 112,841, disconnections reached
12k, in broadband (-2k) and voice (-10k) during the quarter.
Total revenue increased (+6%) compared to 2Q21, driven by progress in the mobile business (+4%) combined with
mobile service revenue (+9%), in part offset by a decline in handset sales (-1%). Mobile service revenue improved
in both postpaid and prepaid segment, led by client base expansion and higher recharges, respectively. Handset
sales & accessories revenue increased at a slower pace due to order entry restrictions placed in the quarter.
Fixed & ICT revenue decreased (-11%) mainly associated with lower revenue in “Entel Hogar” wireless services led
by higher disconnections, in part offset by higher revenue in the enterprise segment coming from integrated
data and IT/datacenter services.
EBITDA (in Peruvian Soles) reached US$ 57.0 million in 2Q22, increasing 19%. Organically grew 11%, led by higher
mobile service margins, in part offset by lower margins in handsets. SG&A expenses increased, due to higher sales
activity related to product support and sales commissions expenses, at the same time with one-time staffing
restructuring costs.
Organic EBITDA margin in 2Q22 was 19% expanding 1.2 p.p. over 2Q21. Organic Operating income reached a profit
US$ 5.1 million, compared to the US$ 5.5 million reported in 2Q21.
____________________________________________________________
9
Second Quarter 2022 Results
August 01, 2022
Consolidated Financials
Consolidated Revenue
(in millions of Chilean pesos)
2Q22 2Q21 Var.(%) 1Q22 Var.(%) 6M22 6M21 Var.(%)
Total Revenue 1,149,567 608,453 89% 649,941 77% 1,799,508 1,177,212 53%
Chile Mobile & Fixed Revenue 413,225 402,379 3% 405,574 2% 818,800 782,569 5%
Mobile Revenue 301,546 293,016 3% 292,493 3% 594,039 571,094 4%
Mobile Service Revenue 213,723 213,559 0% 212,791 0% 426,514 418,415 2%
Mobile Equipment Revenue 87,823 79,456 11% 79,702 10% 167,525 152,680 10%
Fixed & ICT Revenue 95,326 95,130 0% 96,792 -2% 192,118 182,460 5%
Wholesales Revenue & others 16,353 14,234 15% 16,290 0% 32,643 29,014 13%
Peru Mobile & Fixed Revenue 229,020 186,220 23% 230,483 -1% 459,503 359,866 28%
Mobile Revenue 220,661 179,360 23% 222,621 -1% 443,282 346,170 28%
Mobile Service Revenue 129,086 101,218 28% 121,653 6% 250,740 201,666 24%
Mobile Equipment Revenue 91,575 78,142 17% 100,968 -9% 192,542 144,504 33%
Fixed & ICT Revenue 5,945 4,763 25% 5,648 5% 11,593 9,430 23%
Wholesales Revenue & others 2,414 2,097 15% 2,213 9% 4,628 4,266 8%
Call Center Services 4,383 3,082 42% 4,729 -7% 9,112 6,975 31%
Others Revenues - Non core (1) 502,939 16,772 2899% 9,155 5393% 512,094 27,802 1742%
(1) Other revenues (Non-core): revenues which are not a part of the Company´s core business include
gains/losses in sales of fixed assets and interest accrued on past due invoices.
Consolidated revenue during the quarter posted Ch$ 1.149.6 billion, increasing 89% over 2Q21, as a result of the
closing of first tranche sales for Chile data centers, upon net gain of Ch$ 485.8 billion and the strengthening of the
PEN$/Ch$ rate posting 19%.
a) Peru Mobile & Fixed revenue reported (+23%), in local currency (Peruvian Soles) increased 3%, resulting from
higher mobile service revenues (+9%), associated with a 2% expansion in the average customer base and
ARPU growth (+6%), in part offset by a decline in equipment sales (-1%). In contrast Fixed & ICT revenue
declined (-11%) in Peruvian Soles), related to lower revenue in “Entel Hogar” wireless services led by higher
disconnections, in part offset by higher revenue in the enterprise segment coming from integrated data and
IT/datacenter services.
b) Chile Mobile & Fixed revenue increased 3%, driven by higher mobile revenue (+3%) fostered by handset sales
revenue increasing (+11%), due to higher sales activity and penetration of digital channels. Mobile service
revenue was flat, largely explained by lower services revenue in the Corporate & SME segment related to
higher churn in education clients and lower revenue in the prepaid segment due to migration and lower
recharge base. Fixed & ICT revenue was stable, in-line with a decline in housing data center services
according to the Equinix agreement business conditions starting May 2022. Excluding this effect revenue
increased (+2%), led by double digit expansion in digital/IT services related with (cloud, SaaS, IOT, cyber-
security and equipment sales). In the same line, revenue in “Entel Hogar” increased pushed by “Entel Fibra”
services revenue (+46%), in part offset by disconnection in the fixed wireless services. The wholesales
revenue increased 15%, fostered by higher revenue in domestic roaming and infrastructure rentals.
c) Call center services increased 42%, explained by the strengthening of the PEN$/Ch$, and to higher activity in
inbound services in Chile.
Revenues in the first half of 2022 increased 53% compared to the same period of 2021, reaching an organic
growth of 13%.
10
Second Quarter 2022 Results
August 01, 2022
Access charges & payments to corresp. 23,268 20,139 16% 23,857 -2% 47,125 39,613 19%
Salaries and expenses 71,226 63,448 12% 73,171 -3% 144,397 127,818 13%
Outsourced, supplies and equipment
18,584 16,543 12% 19,461 -5% 38,044 31,887 19%
services
Bad debt provisions 24,347 21,816 12% 26,901 -9% 51,248 40,483 27%
Advertising, sales commissions &
202,736 180,267 12% 201,015 1% 403,752 348,006 16%
expenses
Depreciation, amortization and
140,274 115,612 21% 124,298 13% 264,573 231,725 14%
impairment
Rents & manteinance 45,826 36,989 24% 41,794 10% 87,620 75,891 15%
Others services operators 16,202 13,965 16% 15,553 4% 31,755 27,269 16%
Professionals services & consultancy 15,909 12,381 28% 16,971 -6% 32,880 27,770 18%
Energy & others 15,534 13,063 19% 15,036 3% 30,571 26,245 16%
Consolidated costs of operations for the quarter reached Ch$ 603.0 billion, increasing 16% compared to 2Q21,
mainly explained by the 19% strengthening of the PEN$/Ch$ rate. Excluding the PEN$/Ch$ strengthening,
consolidated costs increased 9% in the period:
a) Depreciation, amortization and impairment expenses increased 21%, mainly explained by higher impairments
due to the write-off of fixed wireless equipment’s in Chile (Ch$ 14.5 billion), together with the strengthening
of PEN$/Ch$ mentioned above and infrastructure expansion in Peru.
b) Advertising, sales commissions, and sales expenses increased 12%, excluding PEN$/Ch$ strengthening cost
grew 3%, derived from higher equipment cost in both Chile and Peru following the revenue growth due
to higher handset prices, coupled to higher advertising expenses in Chile due to higher marketing activity
related with 5G. In addition, sales commissions increased, led by Peru and in part offset by Chile.
c) Rentals and maintenance increased 24%, explained by Chile, driven by higher maintenance and rental cost
due to network expansion and higher inflation and the strengthening of PEN$/Ch$ in Peru.
d) Salaries increased 12%, excluding PEN$/Ch$ strengthening grew 6%, mainly explained by Chile tied to
inflation adjustments on wages, benefits, and higher restructuring cost in Chile and Peru.
e) Professional services & consultancy increased 28%, associated with specialized services from consulting
firms for projects in Chile.
f) 16% increase in access charges and payments to correspondents, excluding PEN$/Ch$ strengthening rose
6%, mainly resulting from higher incoming traffic in the prepaid segment in Chile.
g) Bad debt was up 12%, excluding PEN$/Ch$ strengthening increased 2%, mainly led by higher handset sales in
Peru.
h) Energy & Others grew 19%, excluding PEN$/Ch$ strengthening increased 12%, mainly due to installation of
mobile infrastructure in Chile and Peru and higher energy prices.
i) Outsourced, supplies and equipment was up 12%, in-line with higher activities in “Entel Hogar” and in the
Corporate & SME segment.
j) Other services to operators increased 16%, excluding PEN$/Ch$ strengthening increased 12%, mainly
associated to higher costs in infrastructure rental in Peru.
Cost of operations in the first six months of 2022, increased 16% compared to the same period in 2021.
EBITDA in 2Q22 reached Ch$ 686.8 billion, increasing 3.4x compared to 2Q21, derived from the sales of the first
tranche of data center (Ch$ +485.5 billion). Organically increased 2% y-o-y. Organic EBITDA margin in 2Q22
reached 30%, declining 252 bps over 2Q21. Operating income reached Ch$ 546.5 billion, increasing 6.2x y-o-y.
Organic EBIT declined 229 bps over 2Q21, impacted by Ch$ 14.5 billion write-off related with residential wireless
equipment in Chile.
11
Second Quarter 2022 Results
August 01, 2022
Net Financing Costs and Others in 2Q22 reported a loss of Ch$ 70.8 billion, increasing compared to the Ch$ 33.3
billion losses in 2Q21. This was largely accounted by higher losses in price level restatements (Ch$ 37.7 billion),
associated with higher inflation affecting debt and leases denominated in U.F. (Unidades de Fomento). Net
financial expenses declined mainly driven by higher interest gains in the period and in part offset due to higher
outstanding debt and IFRS16 treatment of operating leases.
Net Income
Net Income posted a profit of Ch$ 308.6 billion, compared to Ch$ 44.7 billion reported in 2Q21, largely explained by
Ch$ 354.6 billion profit associated with the assets sales, in part offset by higher taxes booked related to the
strengthening in the US$/Ch$ exchange rate, affecting the taxable investments in foreign subsidiaries.
For the first six months of 2022, Net Income in the period reported a profit of Ch$ 361.0 billion, compared to a Ch$
62.0 billion profit in the same period of 2021.
12
Second Quarter 2022 Results
August 01, 2022
BALANCE SHEET
Consolidated Balance Sheet (in millions of Chilean Pesos)
Jun-22 Dec-21 Var.(%)
Assets 6,127,046 5,473,289 12%
Current assets 1,539,467 1,297,380 19%
Property, plant & equipment, net 2,134,002 2,049,999 4%
Others Non-current assets 2,453,577 2,125,910 15%
Financial Ratios
EBITDA & Net Financial expenses of last 12 months, (*) according to local bond and credit loans covenants, (**) includes IFRS 16 liabilities and excludes other gains (losses).
As of June 30, 2022, gross financial debt compared to 2Q21, increased 24% reaching Ch$ 2,373.6 billion. This
increase was mainly due to a 28% increase in the Ch$/US$ exchange rate affecting U.S. dollar denominated
outstanding debt), together with higher inflation (+10%) over debt denominated in U.F. (Unidades de Fomento)
and credits loan in Peru for Ch$ 95.4 billion (equivalent to SOL$ 392.0 million at an average interest rate of 6.3%).
This was in part offset by the prepayment of bank credits loan for Ch$ 23.1 billion. Net financial debt (gross debt
less cash and net balances from F/X hedging instruments, including mark-to-market accruals) during the period
reached Ch$ 1,426.1 billion, a 20% increase compared to the Ch$ 1,186.5 billion reported in 2Q21. Total Net debt
(including leases related debt) posted Ch$ 2,036.0 billion.
13
Second Quarter 2022 Results
August 01, 2022
Recent Events
• On July 12, 2022, S&P Global Ratings reaffirmed Entel credit rating in BBB-, citing the Company’s
financial strength and consistent solid operating results.
• The creation of an “Audit and Risk Committee” was approved by Entel Board on June 6, 2022. This
Committee will meet every two months and the “Internal Audit and Operational Risk Unit” will be
reporting directly to the Committee. The board members appointed were Luis Felipe Gazitúa, Jorge
Salvatierra and Andrés Echeverría.
• Further organizational steps were taken to combine operations in Chile and Peru, in order to capture
synergies, knowledge transfer and client value.
14
Second Quarter 2022 Results
August 01, 2022
At Entel we have been committed to sustainability for more than a decade, throughout this time we have worked
on environmental, social and governance initiatives, which have made sustainability be a part of our corporate
purpose.
We have reported our performance on ESG issues since 2005, today we continue to advance on our path of
responsible, inclusive and conscious transformation under a strategic sustainability plan aligned with the
business.
This transformation work is demonstrated by the results obtained year after year in different sustainability indices
and ratings. The international Franz Edelman Award 2022 was received, which recognized the development of
analytical tools against the pandemic prepared by Entel's digital unit, in collaboration with the Complex
Engineering Systems Institute (ISCI), the University of Chile, and the Ministries of Science and Health in Chile.
The Chilean Ministry of Transport and Telecommunications, together with Entel, carry out the first 5G experimental
test for education in Renca using virtual reality to learn about the human body.
Environmental
• We worked under a corporate environmental management policy to reduce our impacts and manage resources
more efficiently.
• During this period, we held the second Strategic Committee for Environmental Management and progress has
continued in the development of Entel's Environmental Management System.
• We continued to promote the Circular Economy program with which we promote the repair of equipment in
our e)Services, the reuse of “pre-owned” equipment and the recycling of electronic waste.
• In 2021, we recycled 572 tons of various materials from our network and different programs, and we have
68,050 MWh of certified renewable energy for our data centers and corporate buildings.
• We continued to deploy the Reuse campaign, whereas in this second stage we managed to collect more than
8,000 unused electronic devices, of which 1,359 have already been donated to different educational
institutions throughout Chile.
• During this period, the carbon footprint of the Homemade Festival and the intervention of “Chilean Holograms”
was also neutralized.
• On June 13, the ReutilizaxChile tour was launched, which will visit 39 locations in the country with the goal of
collecting 8,000 pieces of equipment to donate to students in need.
• Participation in public consultation of Res. 207 that approves regulation of goals for waste electrical and
electronic equipment and batteries, alluding to the Law of Extended Responsibility of the Producer.
Social
• Diversity and Inclusion: We have a Committee, a Diversity and Inclusion Policy, working groups, and a Gender
Transition Policy. We promote initiatives such as the inclusive curriculum, female leadership program, among
others.
• A total of 922 employees have completed the online course on Diversity and Inclusion, which was launched
during 2021.
• Work with the elderly: We continued to promote special channels, with an average of 5,700 monthly visits and
high satisfaction (more than 60 EPA points).
• We participated for the second consecutive year in the Women Economic Forum, with a focus on
Sustainability, Gender and Digital Transformation.
• The cities of Santiago and Concepción received Entel’s donation of two art works from the Homemade
Festival.
• Participation in the Panel of the Business Forum for the SDGs in Latin America and the Caribbean 2022:
Innovation and public-private cooperation for an inclusive and sustainable recovery.
• The International Safe Internet Day was celebrated through a social media campaign with cyber tips for surfing
the Internet safely, protecting information on social networks and avoiding scams.
• The digitization of SMEs continued to be promoted through the Digital Transformation program in its fourth
version. The docureality is broadcast on television with the participation of 6 SMEs, and more than 70 online
courses and 30 e-books were made available for free training of SMEs in the country.
15
Second Quarter 2022 Results
August 01, 2022
• The 2021 results of “Companies Adding Value” were announced, a digital platform that highlighted the actions
with which we contribute to the Sustainable Development Goals (SDGs).
• The Chile Design 2021 award recognized the Festival Hecho en Casa Tour Chile 2021 with the category of social
impact.
• We participated in Heritage Day with a virtual tour of the Entel Tower.
• For the third consecutive year we are category A in the radiography of Pride Connection Chile, the highest
category in the network of companies that seek to promote inclusive workspaces for the LGBTI+ community.
• For the third consecutive year, Entel is certified as Equidad CL, a recognition carried out by Fundación Iguales,
Pride Connection and the Human Rights Campaign that highlights the best places to work for LGBTI+ talent in
Chile.
Governance
• We had an ethics and compliance system, which considered a code of ethics, a whistleblower channel, and
addressed issues of free competition and crime prevention, among others.
• In 2021 we were recognized in this area by Merco Empresas, reaching ninth place in the ranking of companies
with the best corporate reputation and maintaining first place in the telecommunications industry.
• Launched of work committees on issues of Climate Change, Human Rights, Suppliers and Third Parties.
• The Cybersecurity Report of Entel's digital unit was published, where credential theft and phishing stood out
as a trend in 2021.
To learn more on these initiatives, please review our 2021 Integrated Report.
16
Second Quarter 2022 Results
August 01, 2022
Company Description
We are a leading technology and telecommunications company with operations in Chile and Peru, countries where
we have more than 20 million mobile subscribers and consolidated annual revenues of Ch$ 2,460,119 million as of
December 2021.
The company offers mobile and fixed connectivity services, as well as a wide range of IT and digital services for
individuals, companies and large corporations. In both countries we provide wholesale and call center services.
In each of these services we strive to deliver simple and efficient experiences, supported by a robust state-of-the-
art infrastructure.
17
Second Quarter 2022 Results
August 01, 2022
18
Second Quarter 2022 Results
August 01, 2022
6/30/2022 12/31/2021
LIABILITIES AND SHAREHOLDERS EQUITY Var.(%)
19
Second Quarter 2022 Results
August 01, 2022
YTD
INCOME STATEMENT 01/01/2022 01/01/2021
Var.(%)
06/30/2022 06/30/2021
Th$ Th$
Operating Revenues 1,287,414,324 1,149,410,492
Other Revenues 26,161,004 13,478,943
Salaries and Expenses (144,397,171) (127,818,086)
Depreciation and amortization (262,078,802) (229,438,415)
Impairment and bad debt (53,741,341) (42,769,387)
Other Operating Expenses (727,481,787) (627,011,730)
Other Gain (Loss) 485,932,811 14,322,743
Gain (Loss) of Operating Activities 611,809,038 150,174,560 307%
Financial income 11,992,867 1,104,813
Financial expenses (55,376,140) (46,206,152)
Exchange gain (Loss) (191,196) (2,183,083)
Other monetary adjustment (72,361,158) (21,314,809)
Profit/(loss) before income Tax 495,873,411 81,575,329
20
Second Quarter 2022 Results
August 01, 2022
Glossary of Terms
21