Important Topics: Define Literature View
Important Topics: Define Literature View
Important Topics: Define Literature View
The chosen theories for the purpose are Theory of planned behavior and
stimulus-organism-response model in Consumer Buying Behavior because
this literature study intends to present a thorough grasp of the widespread
influencer marketing and lifestyle branding on consumer purchase decisions.
Theory
In order to predict human behavior Icek Ajzen, in 1991, developed a theory
known as "The Theory of Planned Behavior (TPB)" (Ajzen, 1991). Theory of
planned behavior is the extension of the Theory of Reasoned Action.
According to Assael (2004, p. 226), Theory of Reasoned Action and Theory
of Planned Behavior are the models used to explain and link the
relationship between social influence, attitude, beliefs, purchase intention,
and consumer behavior regarding specific objects in marketing – TRA
(Schiffman & Kanuk, 2010).
Motivation: The internal urge we have to obtain what we need is called motivation. Every individual has
unique needs, including those related to physiology, security, social interaction, esteem, and self-
actualization. Nature places the highest priority on basic necessities like food, drink, and sleep while
placing the lowest priority on other needs.
SOCIAL FACTOR:
One of the most significant factors that influence customer purchasing behavior is
the social component. The group, social network, online social network, and
family of a person are all included in the social factor. Word-of-mouth marketing
is another social component that affects customer purchasing decisions.
ECONOMIC FACTOR:
Consumer preferences and decisions are heavily influenced by the economic
conditions of the market or country. The market's money supply and consumers'
purchasing power will increase in proportion to how affluent and stable a
country's economy is (Rangaiah, 2021). A consumer's financial situation affects
their decision to buy and their preference for a certain brand or product. The
corporations are able to research consumer spending and saving patterns.
Define customer satisfaction:
Customer satisfaction represents the measurement of fulfillment of customers'
expectations by products, services, and consumer experience offered by business.
It represents the organization's health that how efficiently product and service is
fulfilling the customers need. (Alaina Franklin, Customer Success, 2021)
Customer satisfaction is crucial because it shows whether your target audience
approves of what you're doing. According to research, excellent customer
satisfaction increases customer retention, increases customer lifetime value, and
boosts business reputation.
Low customer satisfaction ratings are also significant. They can highlight client
annoyances and offer data-supported view on how to enhance your offering in
terms of both services and overall customer satisfaction.