Online activities book

SITXWHS003 - Implement and monitor work health and safety practices

Student questions and activities

Questions to discuss:

Question 1: Write briefly about work health and safety procedure.

Answer 1: Work health and safety (WHS) procedures are a collection of procedures intended to
promote and ensure an incident-free workplace environment. Workplace health and safety
procedures span many fields, from hazard identification and risk evaluation to incident reporting and
investigation, emergency response planning, training and education programs, safe work practices
using PPE, and compliance with relevant laws and regulations.
Work health and safety procedures should be continually evaluated in light of changes to work
processes, equipment, and legislation. Organizations should provide communication training on
work safety procedures for their employees as well as the resources necessary for implementation
while continually evaluating their effectiveness to protect worker wellbeing and ensure workplace
health and safety for all.
Question 2: Explain any three (3) roles and responsibilities of WHS.
Answer 2: Hazard Identification and Assessment: One of the primary roles of work health and safety
(WHS) is to detect potential workplace hazards and evaluate any associated risks, using processes
like inspections, analysis of work processes, and employee participation to locate hazards in their
own workplaces. By doing this, WHS hopes to avoid accidents, injuries, and illnesses through
preventative control measures implemented accordingly.

Development and Implementation of Safety Policies and Procedures: WHS is responsible for devising
and enacting safety policies and procedures that inform employees on safe work practices, from
using personal protective equipment (PPE), handling hazardous materials safely, emergency
response protocols, and compliance with relevant regulations. WHS ensures all employees receive
regular updates on its safety policies and procedures to keep everyone working safely at all times.

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 Training and Education: Workplace health and safety (WHS) is responsible for providing its
employees with training on various aspects of workplace health and safety, such as identification of
hazards, safe work practices, appropriate use of equipment, emergency procedures, and reporting
incidents or near misses. Training serves to increase employee awareness, knowledge, and skills to
foster a culture of safety that prevents workplace incidents.

Question 3: What are different types of Non-compliance with WHS?

Answer 3: There are various instances of noncompliance with WHS legislation; among the more
prevalent of them are:
Failing to recognize and control hazards. Failing to identify and control hazards is one of the primary
types of noncompliance for employers, who should identify all potential workplace risks before
taking steps to eliminate or mitigate them through engineering controls, administrative controls, or
personal protective equipment (PPE).
 Failing to provide training. Employees need training on how to identify and control
hazards as well as respond in emergencies; such education must be ongoing and tailored
specifically to the hazards present at their work sites.
 Failing to monitor and review. To ensure their efficacy, WHS programs need to be
regularly evaluated by reviewing accident data, workplace inspections, and employee
surveys.
 Failure to comply Employers must abide by all relevant health and safety regulations,
which include having written policies and procedures for employee health and safety as
well as training sessions to address incidents that arise at work.
Noncompliance with work health and safety regulations can result in numerous problems, including:

 Accidents and injuriesIncreased costs; damage to property; productivity losses

 As an employer, it is crucial that you take measures to ensure the workplace is safe.
This involves identifying and controlling hazards, providing training sessions to

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 employees, and reviewing and updating your WHS program. These measures can
help avoid accidents or injuries as well as create an ideal workplace for employees.
 Here are more examples of WHS noncompliance:
 Failing to supply employees with the protective gear (PPE) needed for them to safely
complete their jobs.
 Failing to respond rapidly in cases of accidents or injuries.
 Failing to fully investigate accidents and injuries to understand their source and take
preventative steps will likely result in repeated incidents.
Question 4: Write seven (7) advantages of effective workplace health and safety policies and
procedures.
Answer 4:
1. Reducing accidents and injuries. Effective health and safety policies and procedures can
significantly decrease workplace accidents and injuries by helping identify and control
hazards while giving employees access to training resources that support safe
operations.
2. Productivity increases. Employees who feel safe at their work tend to be more
productive because they no longer worry about becoming injured and can focus on
doing their work instead of worrying about injuries that might happen while at the
office.
3. Improved morale and job satisfaction. Employees who feel safe at their place of
employment tend to experience increased morale and job satisfaction; feeling valued
and respected by their employer increases happiness in the job environment, leading
them to be content in their roles.
4. Reduce the costs associated with accidents and injuries. Accidents and injuries can be
expensive for businesses. They can lead to lost productivity, medical expenses, and legal
fees that must be covered, all at great expense. Effective health and safety policies and

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 procedures can help minimize such expenses and save businesses from facing losses due
to accidents and injuries.

5. Compliance with legal requirements. Businesses have legal obligations to provide safe
workplace conditions for their employees. Effective health and safety policies and
procedures can assist businesses in meeting these legal mandates.
6. Businesses with strong health and safety credentials tend to enjoy greater trust from the
public, leading to higher sales and profits as a result. Furthermore, an improved public
image helps create greater employee morale; with them feeling safer at work, they tend
to produce greater productivity levels overall.
7. Employee happiness and productivity are likely to translate to increased productivity,
reduced costs, and an enhanced public image for your business.

Question 5: What are the benefits of health and safety consultation.

Answer 5: Health and safety consultation involves engaging employees and other key stakeholders
in making decisions and having discussions regarding workplace health and safety matters. Benefits
associated with consultation may include:
 Increased Employee Engagement: Consulting employees on health and safety matters
promotes ownership and engagement among staff members, encouraging their
contributions of knowledge, experience, and insight towards improving workplace
health and safety. Consulting them allows employees to take part in making the
workplace safer by offering their expertise, experience, or insight, resulting in higher
engagement with health and safety initiatives at work.
 Engaging employees in health and safety consultation allows for a wider variety of
perspectives and experiences to contribute to improved identification of risks in the
workplace, leading to more thorough identification. Employees on the front lines often

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 offer valuable insights into potential threats while also offering tangible ways to mitigate
them.
 Improved Decision-Making: Health and safety consultation allows collective decision-
making within an organization, benefiting from the diverse viewpoints and expertise of
employees and stakeholders to make more informed and effective choices about health
and safety policies and practices.

 Increased Compliance and Acceptance: Engaging employees actively in health and safety
consultations increases compliance and acceptance by creating an environment in which
employees feel ownership over both their own safety and that of colleagues.
Participating employees are more likely to comprehend and accept implemented
measures more readily, leading to improved health and safety policy compliance and
acceptance by feeling they own part in protecting both themselves and colleagues from
risk.
 Fostering a Positive Safety Culture: Health and safety consultation plays an integral part
in creating an organization's safety culture by encouraging open dialogue, trust building,
and team collaboration; encouraging employees to report hazards safely while
suggesting improvements and joining safety initiatives; and creating a setting where
safety is prioritized and valued by everyone involved.
 Early Identification and Resolution of Issues: Through health and safety consulting
services, potential issues or concerns can be quickly identified and addressed early on.
By engaging employees in discussions and decision-making processes, organizations can
proactively identify emerging risks, implement suitable control measures to prevent
potential incidents from occurring, and potentially avoid accidents before they happen.
 Continuous Improvement: Health and safety consultation creates opportunities for
continuous improvement through feedback between employees and management,
leading to continuous dialogue about practices, policies, and procedures related to

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 health and safety practices and procedures. Regular consultations allow organizations to
adapt quickly to changing circumstances, emerging threats, or new technologies,
ensuring health and safety measures remain relevant and effective for their workforces.

Question 6: How can you identify hazards?

Answer 6: To identify hazards in the workplace, there are various techniques and approaches. Here
are a few effective hazard identification strategies:
 Workplace Inspections: Conduct routine workplace inspections to identify any potential
safety concerns and hazards, observing physical environment, equipment, processes and
work practices to spot conditions or situations which pose risks to employee's health
and wellbeing.
 Job Hazard Analysis: When performing any task or activity, its essential to identify all
associated hazards in order to assess them adequately and prevent unnecessary risks
from emerging. Take each step involved and look out for potential dangers at each point
during execution of this activity; including manual handling risks, exposure to dangerous
materials such as chemical agents or exposure while working at height, using machinery
safely or any potential ergonomic risks that might emerge during that process.
 Safety Data Sheets (SDSs): When purchasing chemicals or hazardous substances used at
work, manufacturers or suppliers provide safety data sheets (SDS) with detailed
information on potential dangers, handling precautions and emergency protocols
associated with each substance. SDSs offer essential details regarding potential hazards
as well as emergency protocols associated with each material used.
 Incident and Accident Reports: Review incident and accident reports to identify trends
or recurring problems, examine root causes behind incidents to establish any underlying
hazards which should be addressed, and ensure an optimal experience when responding
to reports from incidents and accidents.

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  Consultation With Employees: Engage employees and seek their input regarding
potential hazards in the work place, drawing from firsthand knowledge. Encourage open
dialogue among colleagues as a means for reporting hazards or safety concerns quickly
and anonymously.

 Industry Standards and Guidelines: Referencing industry-specific standards, guidelines,

and best practices is one way to identify hazards and risk factors within an industry. Such
resources offer invaluable information regarding potential dangers as well as
recommended preventative controls measures for these hazards.
 Safety Committees or Teams: Create safety committees or teams consisting of
representatives from multiple departments within an organization to actively identify
hazards, conduct risk evaluations and suggest control measures based on collective
knowledge and expertise. These groups can quickly act upon any emerging problems
while offering preventative solutions based on these teams' collective wisdom and
knowhow.
 Training and Education: Provide employees with appropriate hazard identification
techniques so that they have the necessary tools and abilities to recognize and report
hazards effectively.
Question 7: What are the steps to report accidents?
Answer 7: Reporting accidents depends upon both your organization and the type of incident;
however, here are a few general steps that you can follow:

 Report any accidents immediately to your supervisor or manager; this will help ensure
the incident is investigated and preventive steps are taken against future incidents.
 Provide as much detail as possible regarding the accident, such as its date, time,
location, and description. Also give details regarding injuries sustained and witnesses
involved.

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  Cooperate with the investigation. A member of the investigating team may want to
interview you or any witnesses to an accident; therefore, it's essential that you
cooperate and provide accurate details as quickly as possible.

 Follow any instructions issued by your supervisor or manager, whether that means
taking time off work for medical evaluations or scheduling time off in general. It is
imperative to comply with their requests to protect both yourself and the rights of all
workers involved.

Here are a few more tips for reporting accidents:

 Accuracy in reporting an incident is of the utmost importance.

 Provide as much detail as possible about the incident, including the date, time, place,
and description of it.
 Provide information regarding any injuries sustained, such as their nature and severity,
as well as identifying injured employees.
 Provide any pertinent details, such as witness names and contact information, regarding
those present.
 Be cooperative in any investigation conducted against you.
 Follow any and all directions provided by your supervisor or manager.

Question 8: Outline four (4) techniques to control risk.

Answer 8: There are multiple techniques you can employ in the workplace to reduce risks. Here are
four commonly applied solutions:
 Elimination: Eliminating hazards or risks completely is the cornerstone of successful risk
control measures, whether through the redesign of processes, replacing hazardous
substances or equipment with more appropriate alternatives, or ceasing unnecessary

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 tasks and activities. Elimination stands out as a particularly effective risk control measure
as it completely removes it.
 Substitution: Substitution refers to replacing potentially hazardous material or processes
with safer alternatives in order to mitigate risk by switching out one hazardous method
for another; for instance, replacing toxic cleaning chemicals with eco-friendly ones or
automating processes instead of manual labour are examples of substitution techniques.

 Engineering Controls: Engineering controls are designed to modify workplace or

equipment environments in order to reduce or remove risks in an effort to create a safer
working environment, including installing physical barriers, ventilation systems, or
automated safety features on machinery. Their purpose is to minimize exposure to
hazards while creating a healthier work environment for staff members.
 Administrative Controls: Administrative controls involve the implementation of policies,
procedures, and practices designed to manage and minimize risks in an effort to change
behaviours that promote safe work practices while managing risks effectively. Examples
may include safe work procedures implementation, providing training or education
courses on specific risks, creating clear signage, warning systems, and notification
channels, as well as developing efficient communication channels aimed at changing
behaviours to promote safe practices at work and safety on the job site.

Question 9: Outline tips to reduce paper use.

Answer 9: Reducing paper consumption is both environmentally and economically beneficial; here
are some suggestions on how you can do just that:
 Digitize Documents: Instead of printing and filing paper documents, consider digitizing
them instead. Document management systems or cloud storage services offer
convenient methods of organizing electronic files - this reduces storage needs while
making documents easily retrievable for access or retrieval.

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  Email and Electronic Communication: Adopt electronic methods of correspondence as
much as possible in internal and external correspondence, like emails. Instead of
printing out and mailing letters or memos, send them electronically instead and use
digital signatures instead of physical ones on documents.
 Online Collaboration and Sharing: Utilize online collaboration tools and platforms such
as Google Docs or Microsoft SharePoint for sharing documents between team members
without needing multiple printed copies, eliminating duplicity of effort on printing
multiple copies for team members. Real-time document editing with tools like these
allows real time collaboration without printing extra copies for reviewers or team
members.
 Print Double-sided: When necessary, set printers to default double-sided printing - this
reduces paper consumption by using both sides of each sheet of paper.
 Prioritize Print Only When Necessary: Before printing anything, carefully consider its
purpose for physical form versus digital viewing and storage options. If neither are
essential, opt instead for digital alternatives instead.
 Implement Paperless Processes: Review existing processes and identify areas where
paper usage could be reduced through implementation of electronic forms, online
submissions and approvals processes, among others.
 Educate and Encourage Staff: Raise employee awareness about the significance of
decreasing paper consumption by offering practical tips and guidelines, along with
encouraging them to think twice before printing, opt for electronic alternatives
wherever feasible and reduce paper use whenever they can.
 Recycling and Responsible Disposal: Create a paper recycling program at work in order
to properly recycle paper waste, while encouraging responsible disposal practices so as
to lessen any environmental effects associated with paper usage.

Question 10: What are different methods to monitor effective control?

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 Answer 10: Monitoring the effectiveness of control measures is vital in order to ensure they are
fulfilling their intended functions and effectively mitigating risks. Below are several methods
available for doing this.

 Inspections and Audits: Conduct regular inspections and audits to assess the
implementation and effectiveness of control measures by carefully scrutinizing work
areas, processes, equipment, or facilities to spot deficiencies or areas ripe for
improvement. Inspections can be carried out either by trained internal personnel or
outside experts.
 Workplace Observations: Implement a workplace observation program where trained
personnel or supervisors regularly observe work activities to monitor compliance with
established control measures and detect any deviations or unsafe practices immediately,
thereby providing immediate feedback and corrective actions to combat them.
 Incident and Near-Miss Reporting: Promote an environment in which incidents and near-
miss events are promptly reported to management for review to identify gaps or failures
in control measures that contributed to their occurrence and provide necessary
feedback loops that help identify areas for improvement and make necessary
modifications.
 Data Analysis: Analysing relevant data and metrics to gauge the efficacy of control
measures requires reviewing relevant injury and illness rates, near-miss reports,
equipment maintenance records, and any other pertinent sources of data. Identify
trends or patterns that indicate inadequate measures as part of this step.
 Employee Feedback and Consultation: Include employees in the monitoring process by
soliciting their insights on how effective control measures are performing. Organize
surveys, focus groups, or regular meetings in order to collect employee responses; you
could even conduct focus group interviews. This way, employees with frontline
experience can offer invaluable input about the practicality and effectiveness of
controls.
 Review Policies and Procedures: On an ongoing basis, review organizational policies and
procedures in order to make sure they align with best practices and regulatory
requirements, while simultaneously ascertaining if control measures have been properly
documented, communicated to employees, and understood by them.
 Training and Competency Assessment: Measure employee training levels and
competency in using control measures regularly through evaluations, assessments, or
competency checks. This allows companies to keep an eye on training costs.
 Establish a Process of Continuous Improvement and Corrective Actions: Implement a
process for continuous improvement where any gaps or deficiencies in control measures
are corrected by taking corrective actions, followed up to ensure they effectively

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 mitigate risks. Assess their implementation and effectiveness to determine their
ultimate effectiveness in mitigating risks.

Online Activities:

Activity 1: Complete a risk assessment

You are required to complete a risk assessment in your workplace or a simulated workplace.

You are required to identify risks in the workplace related to the following situations:

 Evacuation of staff and customers.

 Security management of cash, documents, equipment, keys or people.
 Handling chemicals and hazardous substances.
 Workplace accidents.
 Hazard identification and reporting.

You are then required to complete a risk assessment matrix based on these risks to assess the risks
from most important to least important to address.

Answer Activity 1:

To complete the risk assessment, follow these steps:

Evacuation of staff and customers:

 Identify potential hazards and risks related to evacuation, such as blocked exits,
inadequate emergency lighting, or lack of evacuation procedures.
 Assess the likelihood and potential consequences of these risks.
 Determine control measures to mitigate the identified risks, such as ensuring clear
evacuation routes, conducting regular evacuation drills, and providing staff training on
emergency procedures.

Security management of cash, documents, equipment, keys, or people:

 Identify risks related to theft, unauthorized access, or loss of valuable assets.

 Assess the vulnerability of these assets and the potential impact of security breaches.
 Implement control measures like installing security cameras, using access control
systems, providing secure storage for sensitive documents and equipment, and
implementing security protocols for handling cash.

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 Handling chemicals and hazardous substances:

 Identify the hazardous chemicals/substances used in the workplace and assess the
associated risks, such as chemical spills, improper storage, or inadequate personal
protective equipment.
 Evaluate the potential health hazards and environmental impacts.
 Implement control measures, including proper storage and labeling of chemicals,
providing personal protective equipment, implementing safe handling procedures, and
conducting regular training on chemical safety.

Workplace accidents:

 Identify common causes of workplace accidents, such as slips, trips, falls, or machinery-
related incidents.
 Assess the likelihood and severity of these accidents occurring.
 Implement control measures like maintaining clear walkways, providing safety barriers,
ensuring proper machine guarding, conducting regular equipment maintenance, and
providing safety training to employees.

Hazard identification and reporting:

 Establish a system for identifying and reporting hazards in the workplace.

 Train employees on hazard recognition and reporting procedures.
 Implement a reporting mechanism and ensure timely resolution of reported hazards.
 Regularly review and update hazard identification procedures to maintain effectiveness.
 After identifying the risks, prioritize them using a risk assessment matrix. Rank the risks
from most important to least important based on factors such as potential severity,
likelihood, and the number of people affected. This will help allocate resources and
address the most critical risks first.

Risk Assessment Matrix:

Risk Likelihood Impact Overall Risk

Evacuation of staff and High High Very High

customers

Security management High High Very High

of cash, documents,

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 equipment, keys or
people
Handling chemicals Medium High High
and hazardous
substances
Workplace accidents Medium Medium Medium

Hazard identification Low Low Low

and reporting

Activity 2:

You are to create three new workplace health and safety procedures based on the risk assessment
you completed in Task 1.

These need to be related to:

 evacuation of staff and customers

 security management of cash, documents, equipment, keys or people
 handling chemicals and hazardous substances
 workplace accidents.
 hazard identification and reporting.
You need to complete an action plan for the three new WHS procedures.

You need to include information about:

 the new procedure.

 who is responsible for implementation
 areas and team members involved
 timeframe for roll-out of new procedures
 any training to educate team members on the new procedures
 when the new procedures will be reviewed for effectiveness.

Answer Activity 2:Create three new workplace health and safety procedures.

Here are three new workplace health and safety procedures that can be developed based on risk
assessment:

 Evacuation Procedure: An evacuation procedure outlines all of the necessary steps that will be
taken in an emergency to evacuate staff and customers safely from your establishment.

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  Procedures must detail who will be accountable for evacuating different parts of the workplace,
how staff and customers will be informed of an evacuation, and where staff and customers must
go once they have exited.
 Security Procedure: A security procedure should outline all measures being used to secure
valuable property and information against theft or unapproved access, providing details such as
who will be accountable, which security measures will be employed, and how they'll be
monitored.
 Hazard Identification and Reporting Procedure: This procedure should outline a process for
identifying and reporting workplace hazards, detailing who is accountable for doing so, reporting
procedures for reported hazards, and how these will be investigated and addressed.

An Action Plan for WHS Procedural Updates

Below is an action plan outlining three new WHS procedures:

New Responsible Areas and Timeframe for Training to When the

Procedure Person Team Roll-Out of Educate Team New
Members New Members on Procedures
Involved Procedures the New Will Be
Procedures Reviewed for
Effectiveness
Evacuation Safety All staff Within 6 All staff will be The
Procedure Manager months trained on the evacuation
evacuation procedure will
procedure be reviewed
during their annually to
induction ensure that it
training. The is still
procedure will effective.
be reviewed
annually to
ensure that it
is still
effective.
Security Security All staff who Within 12 All staff who The security
Procedure Manager have access to months have access to procedure will
valuable valuable be reviewed
property or property or annually to
information information ensure that it
will be trained is still

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 on the security effective.
procedure.
The procedure
will be
reviewed
annually to
ensure that it
is still
effective.
Hazard Safety All staff Within 18 All staff will be The hazard
Identification Manager months trained on the identification
and Reporting hazard and reporting
Procedure identification procedure will
and reporting be reviewed
procedure annually to
during their ensure that it
induction is still
training. The effective.
procedure will
be reviewed
annually to
ensure that it
is still
effective.

Activity 3: Communicate new procedures

You are to run a team meeting outlining the three new procedures you identified in Task 3.
You will organise a suitable time for the meeting with your assessor and your team members.
During the meeting you must include the following:
 Explanation of new WHS procedures.
 Any changes to WHS policies as a result of this.
 Any changes to hazard identification, risk assessment or reporting.
 Ask for input from team members about the new WHS procedures.
 Outline how the team’s ideas can be applied to the new WHS procedures.
 Outline when and how the new procedures will be rolled out to all team members.
 Explanation of how the new procedures comply with WHS legislation or hospitality industry
safety codes of practice/standards.
 Explanation of where documents of the new procedures can be accessed.
 Explanation of any training that will be provided to team members.

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 Answer Activity 3: At our team meeting, I will ensure effective communication of new procedures
by discussing several points:

Discussion of New WHS Procedures:

 Deliver an easily understandable explanation of each of the new procedures identified.

 Deliberate the purpose, steps, and desired results for every process or procedure
undertaken.
 Visual aids or examples may help facilitate understanding.

Changes to WHS Policies:

 Inform employees of any updates made necessary by the implementation of new

procedures.
 Explain why these changes were implemented and demonstrate their compliance with
WHS legislation and industry standards.
 Introduce new policies that emphasize their significance for providing a secure working
environment and stress the importance of adhering to them.

Modifications to Hazard Identification, Risk Evaluation, or Reporting:

 Show how any modifications or enhancements were made to processes used for hazard
identification, risk evaluation, or reporting.
 Explain how these changes will increase the effectiveness and efficiency of identifying
and controlling workplace hazards.

Submitting input from team members:

 Promote active participation among team members by inviting them to share their
opinions, concerns, and ideas regarding new procedures.
 Establish an environment in which everyone feels free to express their opinions openly
and freely.

Implementation of New WHS Procedures from Team Ideas:

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  Discuss ways in which team ideas and suggestions could be integrated into new
procedures to make them more practical and efficient.

 Show them you appreciate their feedback and explain how their contributions will
create a safer workplace environment.

Rollout Plan of New Procedures:

 Provide a clear timeline outlining when new procedures will be adopted by all team
members and implemented into business operations.
 Explain the procedure as well as any necessary training or resources required for its
smooth adoption.

Compliance with WHS Legislation and Industry Standards:

 Clarify how your new procedures comply with workplace health and safety legislation as
well as any pertinent safety codes of practice or industry standards.
 Stress the importance of following these procedures to maintain legal compliance and
create a safe working environment.

Accessing Documents for New Procedures:

 Communicate clearly where team members can access documents related to new
procedures.
 Provide information about where documents are kept—digitally or physically—and how
to retrieve them when required.
 Definition of training: Outline your plan for providing team members with training
regarding new procedures.
 Explain in detail the format, duration, and expected participation in training sessions.
 Stress the significance of attending training to ensure in-depth knowledge and the
implementation of procedures.

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