CHAPTER III

REVIEW OF THE RELATED LITERATURE

This chapter discusses the existing study into the context of proceeding related
research. These research study cited articles and systems, which are pragmatic that are
based on research and design of the developer to meet the user’s need.

1 Review of Related Concept

Queuing System Related Systems

Table 1: Related Systems

Table 1 shows features of the proposed system in the first column, whereas the
following columns are the features of the related systems.
2 Review of Related Systems

QueueRite System

QueueRite is a complete enterprise software system for customer queue

management system. This software allows businesses to systematize the procedure for
customers as they line up and wait for their turn to be served. By using the Queuerite
software, customer services at the reception area will become more efficient and the
confusion brought by customers’ long lines will be minimized. SMS Capability that allow
the customers more convenience while waiting for their turn, our system can send out
SMS notifications as the customer’s queue number is getting near. Software
Customization to recognize that each business is unique, so the queuing software can
be configured to your specific needs. In-house programmers that can customize the
features and functionalities of the existing QueueRite System to specifically suit the
requirements of your business. Security-enabled the Ivant Queue Management System
requires a username / password log-in as an initial security feature. The starting
numbers for queuing are also randomized to further safeguard the queuing process.
(“Customer Queue Management System, Leading Enterprise Software with SMS
Notifications and Online Appointments.” Accessed March 17, 2018.)

Development of Payment Queuing System with Android Application

Transactions involving basic utilities have long been universally accepted to

constitute long waiting-lines. This could be observed in health services, government
offices and school enrollment procedures. However, more often than not, taking DLSU-
D enrollment seasons to be observed and serve as an example, the mixing of minor and
major transactions not only lengthens the waiting-lines longer than is necessary, but
also inconvenience students only requiring simple and non-time-consuming transactions
as well as leaving them stranded. The group decided on pursuing “Development of
Payment Queuing System with Android Application” to help solve and alleviate these
issues through transaction categorization and separation, and service time estimation
functionalities.

The system had 4 different types of application developed, namely: a server

program; client terminal application; cashier program; and an android application.

The system as a working whole was composed of a client program that accepts
user input regarding transaction information, a MySQL server serves as a backend
database, and a P.O.S (point of sale) program allows the user to view and process
transactions in queue. In addition, a separate notification program outputs to a monitor
the current transactions being serviced and its corresponding P.O.S terminal, it also
displays as well the current queue length of both minor and major transactions. The
interfacing of all involved components is managed by a wireless router hosting a local
area network. All components are connected through cat5 cables with the exception of
the android client program which interacts wirelessly. (“Development of Payment
Queuing System with Android Application.” Accessed March 17, 2018.)

Bank of the Philippine Islands Express Assist (BEA) Online

BEA Online is an off-shoot of the BPI Express Assist (BEA) terminals installed in
the branches. BEA eliminates the need to fill-up paper forms since it now allows branch
customers to input their branch transaction details into a touch-screen terminal instead.
Upon submission, the transaction details are automatically transmitted to the tellers and
customers are issued queue numbers. Rather than waiting in line, customers can just sit
down and relax while waiting for their queue numbers to be called.

This facility has effectively reduced the customers waiting time at the branch.
Likewise, with BEA Online, customers can now choose time-slots for their branch
transactions in advance. Customers simply need to log-in to
www.bpiexpresssonline.com, click on Other Services, and then click on BPI Express
Assist Online. After which they may choose their preferred BPI branch, date, and time
for they will fulfill the transaction, then input their transaction details. Electronic queue
numbers will be issued for the Deposit, Withdrawal, Encashment, or Bills Payment
Transactions they encoded online. (“Pattawi, Jarel. “II. RELATED LITERATURE
REVIEW.” Accessed March 17, 2018.)
Wireless remote queuing system and method

The disclosure describes methods and systems of allowing people to virtually

queue in a line via text messaging or mobile phone calls. The person wishing to get in
the line sends a text message or cellphone call to queuing system. Alternatively, the
person can register via a computer network connection. The queuing system the sends
a text message back to that person when it is nearly time for them to receive the benefit
of being at the front of the time. (Backer, Alejandro, and Timothy Ross McCune.
Wireless remote queuing system and method. United States US20080133283A1, filed
November 16, 2007, and issued June 5, 2008. )

Automatic Queuing Model for Banking Applications

Queuing is the process of moving customers in a specific sequence to a specific

sequence to a specific service according to the customer need. The term scheduling
stands for the process of computing a schedule. This may be done by a queuing based
scheduler. This paper focuses on the bank lines system, the different queuing
algorithms that are used in banks to serves the customers, and the average waiting
time. The aim of this paper is to build automatic queuing system for

Organizing the banks queuing system that can analyses the queue status and take
decision which customer to serve. The new queuing architecture model can switch
between different scheduling algorithms according to the testing results and the factor of
the average waiting time. The main innovation of this work concerns the modeling of the
average waiting time is taken into processing, in addition with the process of switching
to the scheduling algorithm that gives the best average waiting time. (S.A, Ahmed, and
Dr. Huda. “Automatic Queuing Model for Banking Applications.” International Journal of
Advanced Computer Science and Applications 2, no. 7 (2011).)

Automated Queue Management System

Automated queue management system is a system that helps service provider to

manage customers in efficient way. The system can ease the customer flow
management which is useful for manager of the service provider. The purpose of this
project is to develop an Automated Queue Management System for organizing queuing
system that can analyze the queue status and take decision which customer to be
served first.

This project focuses more on the banks queuing system, different queuing
algorithm approaches which are used in banks to serve customer and the average
waiting time. This queuing architecture model can switch between different scheduling
algorithms according to the testing result i.e. the average waiting time by using two
different queue control systems, which have developed. There are several processes
undergo, which control by Intel Galileo Microcontroller that is software-compatible with
the Arduino software development environment. Finally, the systems have been tested
under different conditions to evaluate its performance. (Uddin, Md.Nasir, NA Nithe, and
SZ Ahmed. “Automated Queue Management System.” Global Journal of Management
and Business Research 16 (December 31, 2015): 51–58.)

Related Systems

Queuing System Related Systems

Table 1: Related Systems

Table 1 shows features of the proposed system in the first column, whereas the
following columns are the features of the related systems.
 The system that was presented were obtained from both foreign and local system
that we made basis for creating the queuing system. It additionally portrays a feature
that accessible on the system and the next system who does not accessible to have.

All the related system discussed the different characteristics of the system that
helps to manage the customers in efficient way. The systems innovation work concerns
the factors of the average waiting time. Also, we observed absence of security in
keeping the records and statistical reports.

The system discussed are correlated to the proponent’s system, the ABC Online
Queuing System. The researchers analyzed precisely and assessed the related system
based on its modules and its functions.

The related system has made the proponents realized some capacities and factors
that would help the proposed system to be further developed, efficient and effective for
the users.
“Customer Queue Management System, Leading Enterprise Software with
SMS Notifications and Online Appointments.”
Accessed August 30, 2018.
https://queuerite.com/.

(n.d.). Retrieved from http://thesis.dlsud.edu.ph/2732/1/CEN%20009%202014.pdf

“II.RELATED LITERATURE REVIEW.”

March 17 2018
Pattawi, J.
http://www.academia.edu/19723729/Chapter_2_Literature_Review
 Backer, Alejandro, and Timothy Ross McCune. Wireless remote queuing system
and method. United States US20080133283A1, filed November 16, 2007, and
issued June 5, 2008. https://patents.google.com/patent/US20080133283/en.

AL-Jumaily, Ahmed S. A., and Dr Huda K. T. AL-Jobori. “Automatic Queuing

Model for Banking Applications.” International Journal of Advanced Computer
Science and Applications (IJACSA) 2, no. 7 (2011).
https://doi.org/10.14569/IJACSA.2011.020702.
Uddin, Md.Nasir, NA Nithe, and SZ Ahmed. “Automated Queue Management
System.” Global Journal of Management and Business Research 16 (December
31, 2015): 51–58.

Links:
1.) https://queuerite.com/.
2.) http://thesis.dlsud.edu.ph/2732/1/CEN%20009%202014.pdf
3.) http://www.academia.edu/19723729/Chapter_2_Literature_Review
4.) https://patents.google.com/patent/US20080133283/en .
5.) https://doi.org/10.14569/IJACSA.2011.020702 .

References
1. “Customer Queue Management System, Leading Enterprise Software with SMS Notifications and
Online Appointments.”

Accessed August 30, 2018.

https://queuerite.com/.(n.d.). Retrieved from http://thesis.dlsud.edu.ph/2732/1/CEN

%20009%202014.pdf

2. “Pattawi, J. (2018, March 17). “II.RELATED LITERATURE REVIEW.” . Retrieved from

http://www.academia.edu/19723729/Chapter_2_Literature_Review

3. Backer, Alejandro, and Timothy Ross McCune. Wireless remote queuing system and method. United
States US20080133283A1, filed November 16, 2007, and issued June 5, 2008.
https://patents.google.com/patent/US20080133283/en.
4. AL-Jumaily, Ahmed S. A., and Dr Huda K. T. AL-Jobori. “Automatic Queuing Model for Banking
Applications.” International Journal of Advanced Computer Science and Applications (IJACSA) 2, no. 7
(2011). https://doi.org/10.14569/IJACSA.2011.020702.

Uddin, Md.Nasir, NA Nithe, and SZ Ahmed. “Automated Queue Management System.” Global Journal of
Management and Business Research 16 (December 31, 2015): 51–58.