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Farewell The Guest

The standard operating procedure outlines how to farewell guests at a food and beverage operation in order to ensure they leave with a positive experience. Staff should assist guests as they prepare to leave, thank them for dining, politely ask for feedback, address any issues, and bid them farewell with a smile in hopes they return again. Any unsettled bills or negative feedback should be promptly reported to management.

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Nora Gambron
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580 views3 pages

Farewell The Guest

The standard operating procedure outlines how to farewell guests at a food and beverage operation in order to ensure they leave with a positive experience. Staff should assist guests as they prepare to leave, thank them for dining, politely ask for feedback, address any issues, and bid them farewell with a smile in hopes they return again. Any unsettled bills or negative feedback should be promptly reported to management.

Uploaded by

Nora Gambron
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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STANDARD OPERATING PROCEDURE

FOOD AND BEVERAGE OPERATION


SOP: FAREWELL THE GUEST SOP #: 4
DATE OF ISSUE: PAGES: 2
OBJECTIVE
All guests to leave with a positive feeling of being a valued guest and having had a pleasant experience.

POLICY
• All guests to receive a warm and friendly farewell from the Restaurant employees.

• Ensure guest satisfaction is maximized.

PROCEDURE
 When the guest has paid the bill and prepares to leave the restaurant, the waiter/ess should stand nearby.
 Watier/ess to pullback the chair of the guest and help her/him whenever necessary.
 Check if the guest has taken all his/her belongings. If not, discreetly attract the attention of the guest to the
forgotten item.
 Escort all guests out of the Restaurant after their dining experience If guests are not escorted from the
restaurant, the host/cashier is available to personally farewell the guest as they leave the restaurant.
 Thank the guests for coming and politely request if the guests were happy with everything and /or had any
feedback.

 If guests were happy, respond with “Thank you very much. We look forward to seeing you again”.
 If there is any negative feedback, thank the guests for his/her comments and action accordingly.
If there is any feedback, make a note in the Outlet Log Book and if relevant, in the guest’s history database. At the
end of service, hand over all information relevant to management for immediate follow up.
 Thank the guest politely for coming and bid the guest farewell and ‘We hope to see you again’.
 Eye contact and a warm smile to be used at all times.
KEY POINTS

 Positive body language to be used at all times - eye contact, friendly smile and stand up straight (no
leaning)

 Bid farewell with a friendly smile, a handshake or a wave, a nod of the head, eye contact

 Always offer to escort our guests rather than direct them.

 In case the guest leaves without settling the bill then Inform the security and your manager immediately.

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