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Download now 1 of 31 Search document COMM SKILLS NOTES
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UNIT 1: THEORY OF COMMUNICATION
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1.1 What is communication?
The word ‘communication’ has been derived from Latin words ‘communis’ and
‘communicare’. The meaning of the first word suggests to make common and
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‘communicare’ means to share or sharing.
Definition 1: It is the ability to speak, write or to express our ideas, feelings: clearly and Lesson-IX-TTL1-4.2
convincingly. Erica Punzalan
Definition 2: It is the process of sending and receiving messages for the purpose of
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understanding, knowing, informing and in the broadest sense, improving the relation with
the world.
Definition 3 (Robert Anderson): Communication is the interchange of thoughts, opinions
or information by speech, writing or signs.
Communication can also be symbolic because it is not limited to words or
language. It can always be done by the help of gestures and symbols or facial Document 37 pages
expressions. The symbols can be present with and without language. Our ability COMMUNICATION SKILLS
to symbolize and express makes the process of communication possible.
SELF STUDY NOTES-1.pdf
Communication is the process of expressing one’s ideas, thoughts, feelings,
expressions, emotions, language, knowledge etc. The process may involve Joshua Hynes
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Communication can also be understood as an exchange of meaning and
understanding.
Meaning is central to communication, and the transmission of meaning is the
central objective of communication. Document 32 pages
Communication begins with the sender sending out message cues, w hich are
GROUP-1
perceived by the receiver who assigns meaning to them and responds to them as
per the need. Communication can be complete unless the message sent by the Joe Moe
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communication can be considered effective only when the receiver’s response is
matching with the meaning the sender wanted to convey.
A model of the communication process would most commonly look like this:
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CAS REVIEWER
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Related titlesThere are various tools that helps in the process of communication.
i) Language: The main function of each and every language is to communicate.
Each language has various forms. It is one of the foremost and important tool of
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communication. It is the most clear and comfortable tool to use. Each and every
individual uses this tools in the process of communication. Communication SKILLS
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ii) Script: This is a group of symbols used to express the language in the written
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format.
v) Silence: In particular situations silence can also act as an important tool for
communication. There are many instances where either we don’t use
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language/words or we are not in a position to use those. In such situations silence
has the power to convey the message effectively. Types of Communication
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1.2 Types and Modes of Communication
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COMMUNICATION SKILLS
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What is
Formal communication is Scribd?
otherwise known Ebooks Audiobooks In case
as official communication. Magazines
of formal Podcasts Sheet music Documents Snapshots
communication we use formal language. Formal communication is used for serious or official
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purposes. E.g. Debate, discussions, lectures, interview, seminars, speech, Group work,
meetings, presentations, public speaking, press briefing etc. Most times it is bereft of personal
feelings and emotions. That’s why critics categorize formal communication as artificial
communication. In formal communication, the same topic communicated at different places,
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to different persons under different situations and environment can vary. The status and
position of the persons involved in the process also changes the form of formal Lesson 1 Reading Material
communication. Ethel May Granil
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2. Informal Communication
Informal communication is done using channels that are in contrast with formal
communication channels. It can be a casual conversation. It is established for societal
affiliations of members in an organization and face-to-face discussions. It happens among
friends and family. In informal communication use of slang words, foul language is not
restricted. Usually informal communication is done orally and using gestures. Informal Document 13 pages
communication, unlike formal communication, doesn’t follow authority lines. In an UNIT ON1
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organization, it helps in finding out staff grievances as people express more when talking
informally. Informal communication helps in building relationships.
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it. E.g. casual greetings or
private conversations, chatting, gossiping etc... Informal communication is natural and free
flowing communication without any rules, restrictions and formality. It reflects personal
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One must understand that there is a hair line difference between formal and informal Document 3 pages
communication. Language Become a Scribd
used in both member
types of for fulldepends
communication access.on Your
the kind of
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relationship plus in what context the communication is taking place. The environment has a
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definite role in deciding the degree of formality in the process of communication.
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1. Verbal Communication
2. Nonverbal Communication
Business Communication 1
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Unit 1 Introduction to
Technical Communication.
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MODULE-2-ORAL_COMM
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PURPOSIVE
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COMMUNICATION
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1) Oral Communication: Ebooks spoken
In oral communication, Audiobooks
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to-face conversations, speech, telephonic conversation, video, radio, television, voice
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and clarity of speaking.
Advantages of Oral communication:
It brings quick feedback.
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In a face-to-face conversation, by reading facial expression and body language
one can guess whether he/she should trust what’s being said or not. Speech and Stage Arts -
Disadvantage of oral communication: Module 1
In face-to-face discussion, user is unable to deeply think about what he is
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delivering, so this can be counted as a
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2) Written Communication:
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Broadly, Written Communication can be divided into two types as per the use:
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i. Professional (communication with respect to official communication) and
ii. Personal.
As per the method, style, composition, length and use these are 5 different categories of
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written communication.
i. Documentation: Applications, letters, circulars, memos, telegrams, forms, Lecture 2 Communication
questionnaires, manuals, tenders etc. Ajuco Peramiho
ii. ii) Books: Novels, stories, poems, articles, essays, puzzles, travelogues etc.
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iii. Research: Samples, projects, inventory, bibliography, surveys, journals reports,
thesis, dissertations, hypothesis etc.
iv. Meeting: Agenda, minutes, MOU, agreement, contract etc.
v. Print media: News, magazines, journals etc.
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2. Nonverbal Communication
Nonverbal communication is the sending or receiving of wordless messages. We can English a Prelim Module
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say that communication other than oral and written, such as gesture, body language,
posture, tone of voice or facial expressions, is called nonverbal communication. Nonverbal
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COMMUNICATION-
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PROXEMICS What is Scribd? Ebooks Audiobooks Magazines Podcasts Sheet music Documents Snapshots
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The space around us communicates in its own way and contributes to communication. This
aspect of communication is called proxemics, that is, the role of space in communication or
space language. The distance between the sender and the receiver is the space that displays
the relationship shared by them. The four distinct spatial zones in proxemics theory are:
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OR
4. Intimate Space
Extends to 18 inches. One communicates with members of the family, lovers, spouses
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etc. in this zone. Most communication in this zone is informal. For example, a pat on
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Or Time language. This is the study of the use of time to communicate. In the
professional world, time is a valuable resource. When we are late for an appointment,
people respond negatively. If we arrive early, we are considered over-eager.
Therefore, it is important to be punctual. Punctuality is a tool in time language.
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Types of Communication
HAPTICS
Lesson 2
Or Touch Language. This indicates communication through touch. It includes the
way we communicate by our physical contact or by touching the other person. It Quennie
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What
Paralanguage is is
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while speaking. Podcasts Sheet music Documents Snapshots
It is a kind of non-verbal communication. It involves speed, volume, pitch, whether
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the spoken word is loud or inaudible, high-pitched or husky, fast or slow, the accent
while speaking etc. Word stress is also an important element in paralanguage. The
meaning of a sentence changes according to which word you choose to stress. So, for
example, all of the following four sentences have different meanings, according to
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which word is stressed:
1. Have you read the new book? understanding political
2. Have you read the new book? theory
3. Have you read the new book?
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(a) Personal Communication
Personal communication is the exchange of message or ideas between two
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individuals. It can be formal or informal, oral or written. Personal
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communication is often distinguished from business communication since it
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non-verbal, that does not involve a formal organisational setting is called
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personal communication.
(b) Social Communication
Social communication is the exchange of message or ideas between an
individual and a group of individuals or between two groups of individuals. Document 8 pages
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organization. An example of business communication is an email to
employees with a list of items to be discussed at the next meeting.
4. Information Overload. If you receive a message with too much information, you may coa NaOH
tend to put up a barrier because the amount of information is coming so fast that you may
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have difficulty comfortably interpreting that information. If you are selling an item with
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example, you may have trouble “hearing” them.
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Transmitting Barriers: Things that get in the way of message transmission are sometimes
called “noise.” Communication may be difficult because of noise and some of these
problems:
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1. Physical Distractions. A bad cellular phone line or a noisy restaurant can destroy DLL_WK-7_CONCEPT-PAPER
communication. If an E-mail message or letter is not formatted properly, or if it contains Joziel Khiong
grammatical and spelling errors, the receiver may not be able to concentrate on the message
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because the physical appearance of the letter or E-mail is sloppy and unprofessional.
2. Conflicting Messages. Messages that cause a conflict in perception for the receiver may
result in incomplete communication. For example, if a person constantly uses jargon or
slang to communicate with someone from another country who has never heard such
expressions, mixed messages are sure to result. Another example of conflicting messages Document 4 pages
might be if a supervisor requests a report immediately without giving the report writer Bolivia IFRS Profile
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3. Channel Barriers. If Upload your
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an inappropriate channel of communication,
communication may cease. Detailed instructions presented over the telephone, for
example, may be frustrating for both communicators. If you are on a computer
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technical support help line discussing a problem, it would be helpful for you to be
sitting in front of a computer, as opposed to taking notes from the support staff and
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then returning to your computer station.
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chain of ten people, for example, the message that eventually returns is usually
liberally altered.
Decoding Barriers. The communication cycle may break down at the receiving end for
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3. Lack of Communication Skills. Those who have weak reading and listening skills make
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ineffective receivers. On the other hand, those who have a good professional vocabulary and
who concentrate on listening, have less trouble hearing and interpreting good
communication. Many people tune out who is talking and mentally rehearse what they are
going to say in return.
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4. Emotional Distractions. If emotions interfere with the creation and transmission of a Blasting Fragmentation
message, they can also disrupt reception. If you receive a report from your supervisor Management Using (1)
regarding proposed changes in work procedures and you do not particularly like your
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1. Eliminating
What is Scribd?in perception:
differences Ebooks Audiobooks
Understanding Magazines
how one’s message can be Podcasts Sheet music Documents Snapshots
misunderstood because of the kind of language used, or tone, or style is the first step
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one to anticipate and avoid any difference in the interpretation of message.
2. Use of Simple Language: Use of simple and clear words should be emphasized. Use
of ambiguous words and jargon should be avoided.
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3. Reduction and elimination of noise levels: Noise is the main communication barrier
which must be overcome on priority basis. It is essential to identify the source of Resume- Sheetal
noise and then eliminate that source. Khandelwal 2yr Exp TGT -…
4. Active Listening: Listen attentively and carefully. There is a difference between
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his/her message is understood or not by the receiver in the same terms as intended by
the speaker.
5. Emotional State: During communication one should make effective use of body
language. He/she should not show their emotions while communication as the Document 6 pages
receiver might misinterpret the message being delivered. For example, if the conveyer RK
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of the message is in a bad mood then the receiver might think that the information
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should spend quality time with
their subordinates and should listen to their problems and feedbacks actively.
7. Give Constructive Feedback: Avoid giving negative feedback. The contents of the
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feedback might be negative, but it should be delivered constructively. Constructive
feedback will lead to effective communication between the superior and subordinate.
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8. Proper Media Selection: One should properly select the medium of communication.
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Simple messages should be conveyed orally, like: face to face interaction or meetings.
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9. Flexibility in meeting the targets: For effective communication in an organization
the managers should ensure that the individuals are meeting their targets timely
without skipping the formal channels of communication. There should not be much
pressure on employees to meet their targets.
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What isspeaking
communication includes Scribd? aloud toEbooks
oneself. ThisAudiobooks Magazines
may be done to clarify thinking, to Podcasts Sheet music Documents Snapshots
rehearse a message intended for others, or simply to let off steam. Example: Talking to
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yourself as you complain about your boss. Solo written communication deals with writing
not intended for others. Example: An entry in a diary or personal journal.
(b) Inter-personal Communication
OR
(d) Extrapersonal Communication
In extra-personal communication, human beings interact with non-human entities. An
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example would be communicating with one’s pets. Similarly, any communication with
inanimate objects can be termed so. first 30 days are free.
3.1 Monologue
A monologue is a lengthy speech by a single person. It can be of various types:
(i) Soliloquy:
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A soliloquy is an What
act of is Scribd?one's thoughts
speaking Ebooks Audiobooks
aloud when Magazines
by oneself or regardless of any Podcasts Sheet music Documents Snapshots
hearers, especially by a character in a play. In drama, a special form of monologue, where no
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other person is present on stage beside the speaker, is called soliloquy.
OR
3.2 Dialogue
Dialogue is (1) a verbal exchange between two or more people, or (2) a conversation reported
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in a drama or narrative. While writing a dialogue it is important to pay heed to the difference
in voice and register of the participants. first 30 days are free.
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WhatAND
UNIT 4: READING is Scribd? Ebooks
UNDERSTANDING Audiobooks Magazines Podcasts Sheet music Documents Snapshots
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4.1 Summary and Paraphrasing
Writing information in your own words is a highly acceptable way to include the ideas of
other people in your writing. There are two ways you can do this: paraphrasing and
summarising. It is very important, however, to paraphrase and summarise correctly because
there is a fine balance between acceptable and unacceptable paraphrasing and summarising
(plagiarism).
Paraphrasing
To paraphrase is to rewrite something using different words without changing the original
meaning. This is what is usually meant by the phrase ‘in your own words’. The paraphrase
should be clearer and more easily understood than the original and is often about the same
length. Paraphrases are a good alternative to using direct quotations. For example:
Summarising
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Summaries of material may be used to give an overview of the work of one or more authors,
so they are much shorter than the original text. Because they are very brief outlines of
arguments made, they are very useful when you want to indicate the support given for and/or
against some position you are taking in your argument. It is generally shorter than the original
text, as it is meant to convey information in a concise, capsuled manner. For example:
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ACCEPTABLE SUMMARISED TEXT (31 words)
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Inexperienced and even skilled writers can feel a great deal of anguish when faced
with writing tasks; however, this response can be managed by recognising and coping
with personal avoidance strategies (Taylor, 1989, p. 3).
4.2 Translation:
Societies have learned that no one lives in isolation, neither individuals nor whole
communities. At one time or another, it becomes necessary to communicate with a neighbor
or to retrieve information from the distant past. In both cases, if the two parties do not share a
language, the process of translation must be undertaken.
A translator is a person trained in the art and science of understanding two or more
languages in relationship to each other, and skilled in the ability to interpret one language for
a person or audience that does not understand that language. A translator has both a native
language and at least one non-native language in which he or she is fully fluent (in reading,
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interpreter translates it intoEbooks Audiobooks
a different language, Magazines
the respondent answers and Podcasts Sheet music Documents Snapshots
pauses, the interpreter translates this response for the original speaker, and so
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on.
- Simultaneous translation is used for persons who are primarily listeners
rather than speakers. An interpreter listens to a speaker who presents a
message without pauses. The interpreter then translates the message into a
second language while the speaker continues on.
- Sight translation is a specialized area in which a person reads a document in
one language and recites it aloud in another.
1) Literal translations see the preservation of the original words as the highest priority, even
OR
at the expense of clarity and naturalness. This approach focuses on the form of the original
language, often presenting more of a transliteration of words than a translation of meaning.
Literal translations also are called word-for-word translations or more accurately, formal
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equivalence translations. However, the meaning of language rests not simply with individual
firstand
words but rather in the relationship of words 30 days are
phrases free.
and in their cultural and historical
contexts.
2) The word semantic has to do with meaning. A semantic translation would be one where
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the translator tried to come as close as possible to the meaning conveyed by the words.
Semantic translation takes relationships, contexts and literary style into account. It refers to
the process of presenting the original thought in the source text both accurately and naturally
in the second language or target text. This is sometimes referred to as a free translation or a
thought-for-thought translation, because the purpose of the translator is to preserve the
original meaning, even at the expense of specific words and phrases. For example, the French
phrase ‘j’ai faim’ is literally rendered into English as ‘I have hunger ’, but a better translation
would be ‘I am hungry’, adopting the grammar, syntax and structure of the target text.
Semantic translations also are called functional equivalence translations. Often, a semantic
translation can be more accurate and meaningful than a literal translation. So the skilled
translator will ask both the meaning in the original language and whether the translation
means the same thing.
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What is Scribd?
A google (machine) translation of Ebooks Audiobooks
any language will Magazines
not always provide the true Podcasts Sheet music Documents Snapshots
meaning of the phrase or sentence translated. A semantic translation would change word
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order and maybe word choice so that the true meaning is conveyed.
Understand that a translation is not the same as a paraphrase, which is a deliberate
restatement of the meaning of something in different and often fewer words. However, a
translator may occasionally use a cultural substitute by presenting a word or phrase in the
second language that, while not exactly the same as in the original, carries to the second-
language audience essentially the same meaning as the original.
Problems in Translation :
The process of translating from one language to another is full of difficulties. Here are some
of the recurring issues that linguists have to deal with.
-Words and phrases often have meaning primarily within a particular culture, and one
difficulty in translation is to account for the cultural context of individual words. Related to
this is the idiosyncratic use of clichés and sayings.
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Translators generally is Scribd?
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several factors: • The type of source text being translated and the subject matter (for example,
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the difference between poetry and a maintenance manual). • The intended audience for the
target text, its level of linguistic awareness, and its presumed use for the text. • The
translator’s ability to understand both the source language and the target language, and the
culture of each.
Transliteration
-A representation of the characters in an alphabetic script with the characters of another
script, allowing the representation of the original writing in a second language.
-A systematic way of converting letters in one alphabet or phonetic system into an other
alphabet.
-The letter-for-letter or sound-for-sound presentation of a word into another language.
-The substitution of one alphabetic system for another.
Transcreation
The process of adapting a message from one language to another, while maintaining its
reader.
Persuasive – Writing that states the opinion of the writer and attempts to influence the
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reader.
Narrative – Writing in which the author tells a story. The story could be fact or fiction.
Descriptive – A type of expository writing that uses the five senses to paint a picture for
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KINESICS: What is Scribd? Ebooks Audiobooks Magazines Podcasts Sheet music Documents Snapshots
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The word kinesics comes from the root word kinesis, which means “movement,” and refers to
the study of hand, arm, body, and face movements. Specifically, this section will outline the
use of gestures, head movements and posture, eye contact, and facial expressions as
nonverbal communication.
1. Gestures
There are three main types of gestures: adaptors, emblems, and illustrators.
Adaptors are touching behaviors and movements that indicate internal states typically
related to arousal or anxiety. Adaptors can be targeted toward the self, objects, or others. In
regular social situations, adaptors result from uneasiness, anxiety, or a general sense that we
are not in control of our surroundings. Many of us subconsciously click pens, shake our legs,
or engage in other adaptors during classes, meetings, or while waiting as a way to do
something with our excess energy. Common self-touching behaviors like scratching, twirling
hair, or fidgeting with fingers or hands are considered self-adaptors. Some self-adaptors
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manifest internally, as coughs or throat-clearing sounds.
Emblems are gestures that have a specific agreed-on meaning. A hitchhiker’s raised
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thumb, the “OK” sign with thumb and index finger connected in a circle with the other three
fingers sticking up, and the raised middle finger are all examples of emblems that have an
agreed-on meaning or meanings with a culture. EmblemsOR can be still or in motion; for
example, circling the index finger around at the side of your head says “He or she is crazy,”
or rolling your hands over and over in front of you says “Move on.” Emblems are gestures
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that have a specific meaning. In the a Scribd
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Illustrators are the most common type of gesture and are used to illustrate the verbal
message they accompany. For example, youContinue
might usefor Free
hand gestures to indicate the size or
shape of an object. Unlike emblems, illustrators do not typically have meaning on their own
and are used more subconsciously than emblems. These largely involuntary and seemingly
natural gestures flow from us as we speak but vary in terms of intensity and frequency based
on context. Although we are never explicitly taught how to use illustrative gestures, we do it
automatically. Think about how you still gesture when having an animated conversation on
the phone even though the other person can’t see you.
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