Quick Setup Guide

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waste. For detailed instructions and feature descriptions, ac-
cess the full User Manual online. Before using the TV, please
read this guide carefully and keep it for future reference.

ES-A22140X-1 A English
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 Copyright statement
© 2022 Hisense Company Ltd. All Rights Reserved.
All material in this Quick Setup Guide is the property of Hisense Company Ltd.
and its subsidiaries, and is protected under the laws of the US, Canada, Mexico
and international copyright and/or other intellectual property laws. Reproduction or
transmission of the materials, in whole or in part, in any manner, electronic, print, or
otherwise, without the prior written consent of the Hisense Company Ltd. is a violation
of the rights of Hisense Company Ltd. under the aforementioned laws.
No part of this publication may be stored, reproduced, transmitted or distributed, in
whole or in part, in any manner, electronic or otherwise, whether or not for a charge or
for other or no consideration, without the prior written permission of Hisense Company
Ltd. Requests for permission to store, reproduce, transmit or distribute materials may
be made to one of the following addresses:
USA:
Hisense USA Corporation
7310 McGinnis Ferry Road
Suwanee, GA 30024
CANADA:
Hisense Canada Co., Ltd
2283 Argentia Road, Unit 16
Mississauga, ON, Canada
L5N 5Z2
MEXICO
IMPORTER:
Hisense Mexico S. de R.L. de C.V.
Blvd. Miguel de Cervantes Saavedra No 301
Torre Norte Piso 2, Col. Ampliación Granada
Miguel Hidalgo, Ciudad de México, C.P. 11520
RFC: HME110512IY3
TEL: (52) (55) 5531-3515
Hisense, and any and all other Hisense product names, logos, slogans or marks
are registered trademarks of Hisense Company Ltd. and its subsidiaries. All other
trademarks are the property of their respective holders.
Disclaimer
Disclaimer: Subscriptions or other payments may be required to access content
through some applications. Some or all of the included or downloaded application
services in this Hisense device may not function depending on the Internet
connection, local limitations of included applications or other reasons outside of
Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY
APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT
IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR
REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. By purchasing this device, you accept such Disclaimer without any claim
on Hisense at any time.
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 This Quick Setup Guide supports the following models:
32A4H / 32A45FH

Table of Contents
What's in the box.............................................................................................................3

Getting started.................................................................................................................4

Step 1. Attach stand or mount.....................................................................................4

Step 2. Connect devices to your TV...........................................................................6

Step 3. Get your remote ready....................................................................................9

Step 4. Power on the TV...........................................................................................12

Step 5. Complete the first-time setup........................................................................12

Step 6. Establish a network connection....................................................................12

Step 7. Enjoy your TV! .............................................................................................14

Troubleshooting ............................................................................................................15

Product Specifications...................................................................................................16

Certification and Compliance........................................................................................17

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 Congratulations on the purchase of your Hisense TV! If you would like to know 'all
things Hisense', contact us using the support info:
The model and serial number of the TV is located on the back and/or on one side of
the TV. We recommend that you record this if you ever need service.

Customer Care Hisense Support

Country Register your TV
Center Page

U.S.A • Phone: 1-888-935- http://www.hisense-usa. http://www.hisense-usa.

8880 com/support/ com/support/register
• Hours of Operation:
Monday - Friday: 9 AM
to 9 PM EST
Saturday - Sunday: 9
AM to 6 PM EST
• Service Email:
Service@hisense-
usa.com
CANADA • Phone: 1-855-344- http://www.hisense- http://www.hisense-
7367 canada.com/support/ canada.com/support/
productReg.asp
• Hours of Operation:
Monday - Friday: 8 AM
to 8 PM EST
Saturday - Sunday:
9 AM to 6 PM EST,
Federal holidays
excluded
• Service Email:
canadasupport@
hisense.com
MEXICO • Phone: 800-008- https://hisense.com.mx/ https://hisense.com.mx/
8880 support/ support/register
• Hours of Operation:
Monday - Friday: 9:00-
21:00 hrs
Saturday: 9:00-15:00
hrs
• Service Email:
servicio@hisense. *Scan to download user manual
com.mx

Disclaimer: This Quick Setup Guide is intended as a general guideline to

help you set up your TV. Images throughout this document are for illustrative
purposes only and may differ from the actual product.

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 What's in the box

Your Hisense TV comes with the following items:

● TV ● Quick Setup Guide (this document)
● 1 set of AAA(1.5Vcc) batteries ● 2 base stands
● remote control ● Important Safety Information and Warranty Card
● 4 screws

IMPORTANT:
To prevent accidentally discarding items that came with your TV, be sure to check ALL
of the foam in the carton box.

· Please check foam for accessories before discarding.

· Veuillez vérifier la mousse pour qu'il n'y ait pas d'accessoires avant de la jeter.
· Antes de desechar la espuma, asegúrese de retirar todos los accesorios.

You will also need the following items (which are not included) to set up your TV:
● Wireless router (not included) for Internet connectivity
● Phillips screwdriver (not included) to secure the TV stand
● Not all connection cables are included. Some cables are sold separately to connect
external devices to the TV.
● Wall mount bracket and screws (not included) if you prefer to mount the TV on the wall

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 Getting started
Step 1. Attach stand or mount
Before you start using your TV, attach your TV stand or mount it on the wall.

CAUTION:
• Disconnect the AC power cord before installing a stand or a wall mount bracket.
• The LED display on your TV is fragile. Make sure the TV screen is not scratched or
damaged by hard objects or from pressure.
• After the installation is complete, make sure the TV is steady on a table or firmly
attached to a wall mount, before removing all protective film, if any.

Attach the TV stand

To attach the TV base stands to your TV:
1. Carefully place your TV face down on a clean, soft and flat surface.
2. Insert the TV base stands into the bottom slots on your TV.
3. Use the screws provided to secure each base stand tightly.

Base Stand Screws:

ST4×14F

Base Stand
Screws:
ST4×14F

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 Attach the wall mount bracket (not included)

Before you begin the third-party

manufacturer instructions, be sure to do
Screw
the following things: (not included)

1. Place the TV face down on a clean,

safe and cushioned surface.
2. Remove the TV stand if you have
already attached it.
3. Place spacers (not included) in the
corresponding bracket holes.

Spacer
(not included) Bracket
(not included)

CAUTION:
• Follow instructions provided with the wall mount bracket. If it is not correctly mounted,
the TV may fall and cause property damage or personal injury.
• When you attach the mount, be sure to use spacers (provided by the third-party
manufacturer) between the TV and the bracket.
• To prevent internal damage to the TV and to ensure it is mounted securely, be sure
to use fixing screws (not included) that are 9.5 - 11.5 mm in length when measured
from the attaching surface of the rear cover.
9.5 - 11.5 mm
Wall mount bracket
Wall mount hole
100 × 200
pattern(mm)

Screw Wall mount

M6
screw size
Spacer
Rear cover of the TV

• We do not recommend hanging the TV on a slanted wall, and

when wall mounting make sure your television remains Vertical
parallel to the wall and does not lean forward. surface
TV
screen

NOTE:
• If you have additional questions, please contact the wall mount manufacturer or the
retailer from which you purchased the TV.
• The diameter and length of the screws differ depending on the wall mount bracket model.

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 Step 2. Connect devices to your TV
Check to ensure that you have connected right cables for right ports securely. Loose
connections can affect the quality of the picture image and color.

Back View

DC 5V 0.5A(MAX)
USB 1
AUDIO OUT
DIGITAL
HEADPHONE
Standby button

R
Power cord

AV IN
L
VIDEO
ANT/CABLE
HDMI 1(ARC)
HDMI 2
LAN

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 Brief De-
TV label Port Cable External Equipment
scription

VHF/UHF Antenna Connect an

ANT/CABLE outdoor VHF/
Antenna
ANT OUT
UHF antenna.

Connect a
High Definition
Multimedia
Interface
HDMI
(HDMI)
VCR cable from
an external
DVD Player/Recorder device.

VIDEO Video
Connect a
Yellow Set-top Box Satellite
Camera antenna
cable composite
video cable
Satellite Receiver and left-right
AV IN L
White audio cables
from an
external AV
R Red device.

Connect an
optical cable
DIGITAL AUDIO from an
OUT
external digital
Audio Amplifier Speaker audio system.

Connect
headphones
to hear audio
from the TV.
HEADPHONE Headphones
with
microphones
are not
supported.

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 Brief
TV label Port Cable External Equipment
Description

Connect a USB device for browsing photos,

music and movies.
USB Hard disks with a total current consumption
or impulse current consumption greater than
500mA are not supported.

Connect an
Ethernet
cable to
access a
network or
LAN the Internet.
The TV
also has
a wireless
connectivity
feature.

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 Step 3. Get your remote ready
The following table shows the buttons on your remote control and describes what they
are for.

BUTTON DESCRIPTION

Power on/off

(Red/Green/Yel- Special function buttons

low/Blue)

INPUT Change TV input source

Number Enter Channels/input numbers

Select a digital sub-channel

Google Assistant of TV

CC Change CC source

INFO Display the present program information

The button for the Menu

˄ /˅ /˂ /˃ D-pad (up/down/left/right navigation buttons)

OK Confirmation button

Return to the previous place in the menu or app

Display the Home screen

VOL Volume (up/down)

CH Channel (up/down)

Mute and restore sound

Choose the audio language in DTV mode and set MTS for Mono,
MTS
Stereo or SAP in ATV mode

/ / / Media content control function buttons

APPS Quick access to all applications

App Quick access buttons to apps

NOTE: Buttons listed here are for reference only. Actual remote control models may vary.
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 Insert the batteries
1. Take off the back cover to open the battery compartment of the remote control.
2. Insert two AAA(1.5Vcc) size batteries. Make sure to match the (+) and (-) ends of
the batteries with the (+) and (-) ends indicated in the battery compartment.
3. Restore the battery compartment cover.

Important Information about the remote and batteries

• Discard batteries in a designated disposal area. Do not throw them into a fire.
• Remove old batteries immediately to prevent them from leaking into the battery
compartment.
• If you do not intend to use the remote control for a long time, then remove the
batteries.
• Battery chemicals can cause a rash. If the batteries leak, clean the battery
compartment with a cloth. If chemicals touch your skin then wash it
immediately.
• Do not mix old and new batteries.
• Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.)
batteries.
• Do not continue using the remote if it gets warm or hot.
• Call our Support Center immediately on the support website.

Remote Control Range Information

● The remote control can work at a distance of up to 26 feet (792.5 cm) in front of the
TV set.
● It can work at a 30 degree horizontal or vertical angle.

Program Your Universal Cable or Satellite Remote Control to Operate

Your New Television (only for USA)
If you would like to program your other household remote controls to your new
television, please refer to the User Manual supplied by your Cable or Satellite provider.
It should include instructions on how to program their remote to your television.
A list of codes for the most common Cable and Satellite providers are listed below. Use
the code that is associated with your Cable or Satellite provider (if applicable).
DIRECTV......0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171,
11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183
Time Warner Cable......386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463,
10463
Comcast......0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326,
11517, 11641, 11780, 11785, 11892, 11963, 12002
Cox Communications......0178, 10178, 1326, 1463
Dish Network......505, 627, 538, 720, 659

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 If the code associated with your Cable or Satellite provider is not listed, does not work
or you cannot locate the instructions to program your remote, call your local Cable or
Satellite provider’s customer service center.
If your Cable or Satellite provider does not have a code available, please contact us at
one of the phone numbers on Page 2.

Using Your Cable Set-top Box or Satellite Receiver Remote as a

‘Universal’ Remote
If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal’
Remote, then visit the Support page to view a list of the codes.

Pairing the remote control

1. Pair the remote to the TV after you power it on. Keep the remote control within 10
feet (304.8 cm) from the TV.
2. Press the Home button on the remote control, select icon to enter the Settings
menu to select Remotes & Accessories.
3. Press and hold the [ ] button at least 3 seconds to start pairing. Select the remote
name, and press the [OK] button to start pairing.
4. If the remote pairs successfully, a confirmation will display on the screen. If it does
not pair successfully, an unsuccessful message will display. Repeat the previous
steps.

NOTE:
• If an unknown error occurs with the remote, it could have been caused by
interference. Try to remove what's causing the interference and pair the remote
again.
• If an unknown error occurs with the remote control while the battery power is
normal, you can take out the batteries and press any key for 1~2 seconds, and
the remote control can work normally.
• The remote cannot be paired to the TV while the TV is in the standby mode.

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 Step 4. Power on the TV

Plug your power cord into a power outlet.

Your TV will display a launch screen showing the Hisense logo.

Step 5. Complete the first-time setup

The first time you turn on your TV, there is a guided setup to make it easy to connect
your TV to the Internet and complete the setup of your TV.

Step 6. Establish a network connection

1. Press the Home button on the remote control, and select the icon to select
Settings to enter the Settings menu.
2. Select Network & Internet.
TV JACK
External Modem IP Sharer (Router)
(ADSL / VDSL / Cable TV) (with DHCP server)
LAN

Modem Cable LAN Cable LAN Cable

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 Establish a wired network connection
Automatically obtain an IP address
1. If you connect to the wired network, the TV will automatically obtain an IP address
and connect to the network.
NOTE: The default option of IP Settings Mode is DHCP.
2. If the connection fails, “Not Connected” will display for the Ethernet status. Retry or
enter the IP settings, and select Static to input the information again.

Manually enter the IP address

1. Enter the IP settings to select Static.
2. Enter the IP address, Gateway, Network prefix length, DNS 1 and DNS 2 in the
menu.

Establish a wireless network connection

Wireless router with DHCP

Wireless LAN Adapter

LAN Cable
built-in TV set

The TV can directly receive network signals via wireless router.

1.Turn on your Wi-Fi.
2. The list of networks will display automatically.
3. Select a wireless network from the list, input the password.
4. If the network connection does not appear in the list, select See all to display all the
list, or select Add new network to input a Wi-Fi name, select the type of security
mode, and enter password.

Close the network connection

Unplug the network cable or turn off your Wi-Fi. The network connection will close.

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 Step 7. Enjoy your TV!
Now that you’ve completed the first-time setup, your Home screen is your starting point
for using your TV. Your Hisense TV provides a variety of entertainment options, so
you’ll always find something new. Use your TV to watch live channels, access video on
demand to watch movies, and much more.

Press the Home button on your remote to get started.

Text-to-Speech (TTS) and Audio Description functionalities on TV

Text-to-Speech (TTS) and Audio Description can help you to navigate the menus on
the screen and hear an audio description of relevant programs. Text-to-Speech can
convert written text into voice to help visually impaired people listen to the information
they are unable to read. In addition, the Audio Description plays an additional audio
narration track which is included in certain programs, that will describe the main visual
elements that visually impaired users may not be able to see.

Follow the steps below to enable the functions:

1. Press the menu button on your remote.
2. Next, select Settings to enter the Device Preferences menu.
3. Select Accessibility > TalkBack or Audio Description to turn the Menu Audio or
Audio Description on or off by selecting the appropriate choice that is presented.

NOTE: TalkBack is enabled by selecting the checkbox. Audio Description is enabled

by selecting the Toggle button.

https://www.hisense-usa.com/text-to-speech-hisense-android-tvs-9216-3

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 Troubleshooting
If you are having trouble with your TV, first try turning it off and on again. If this does not fix the
problem, check the tips in the following table. If your problem is not listed in the following table,
then contact us at one of the phone numbers on Page 2.

Issues Possible solutions

• Check if the power cord is plugged into a powered AC
outlet.
• Press the Power button on the remote control to activate
No sound or picture
the unit from 'Standby' mode.
• Check to see if the LED light is on or not. If it is, then the
TV is receiving power.
• Check for the correct output connection on the external
I have connected an external
source and for the correct input connection on the TV.
source to my TV and I get no
• Make sure you have made the correct selection for the
picture and/or sound.
input mode for the incoming signal.
When I turn on my TV, there is a
• Yes, this is normal. The TV is initializing and searching
delay for a few seconds before the
for previous setting information.
picture appears. Is this normal?
The picture is normal but there is • Check the volume settings.
no sound • Check if 'Mute' mode is set to On.
• If the picture is black and white, unplug the TV from the
Sound but no picture or black and AC outlet and replug it after 60 seconds.
white picture • Check that the Color is set to 50 or higher.
• Try different TV channels.
• An electric appliance may be affecting the TV. Turn off
any appliances that are nearby and move it farther away
The sound and/or picture is
from the TV.
distorted or appears wavy
• Insert the power plug of the TV set into another power
outlet.
• If using an external antenna, check the direction, position
The sound and picture is blurry or and connection of the antenna.
cuts out • Adjust the direction of your antenna or reset or fine tune
the channel.
A horizontal or vertical stripe
• Check if there is an appliance or electric tool nearby that
appears on the picture and/or the
is causing interference.
picture is shaking
• The 'click' sound can occur when the temperature of the
The plastic cabinet makes a television changes. This change causes the television
"clicking" type of sound cabinet to expand or contract, which makes the sound.
This is normal and the TV is OK.
• Confirm that TV still has power and is operational.
The remote control does not work • Change the batteries in the remote control.
• Check if the batteries are correctly installed.

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 Product Specifications
Model Name 32A4H / 32A45FH

Dimension Without Stand 28.4 × 16.9 × 2.9 inches

(W × H × D) (721 × 430 × 73 mm)
With Stand 28.4 × 18.5 × 6.5 inches
(721 × 470 × 164 mm)
Weight Without Stand 8.4 lbs (3.8 kg)
With Stand 8.6 lbs (3.9 kg)
TV Stand Width (W × D) 26.5 × 6.5 inches
(672 × 164 mm)
Class 32" (81.2 cm)
Active Screen Size (Diagonal) 31.5 inches (80.0 cm)
Screen Resolution 1920 × 1080
Audio Power 6W+6W
Power consumption 50 W
Power Supply 120 V ~ 60 Hz
Connectivity Built-in Wireless feature (2x2 dual band)
Ports 1 RCA Composite Video Input, 1 left/right Audio Input for
Composite, 1 USB port, 2 HDMI ports, 1 LAN port for Ethernet,
1 Digital Audio Output, 1 RF Input, 1 Headphone Audio Output
Receiving Channels VHF: 2 - 13, UHF: 14 - 69, CATV: 1 - 125
Digital Terrestrial Broadcast (8VSB): 2 - 69
Digital cable (64/256 QAM): 1 - 135
Tuner Type Frequency synthesized
Receiving System Analog: NTSC
Digital: ATSC/QAM
Operating Temperature 41°F - 95°F(5°C - 35°C)
Operating Humidity 20% to 80% non-condensing
Storage Temperature 5°F to 113°F(-15°C to 45°C)
Storage Humidity 10% to 70%, non-condensing

Disclaimer: All products, product specifications, and data are subject to change
without notice to improve reliability, function, design or otherwise.

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 Certification and Compliance

FCC Notice
This device has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications.

However, there is no guarantee that interference will not occur in a particular

installation. If this device does cause harmful interference to radio or television
reception, which can be determined by turning the device off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the device and receiver.
● Connect the device into an outlet on a circuit different from that to which the receiver
is connected.
● Consult the dealer or an experienced radio/TV technician for help.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s
authority to operate the equipment.

The Wi-Fi Module complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This device should be installed and operated with a
minimum distance of 20 centimeters between the radiator and your body.
This device complies with Industry Canada’s licence-exempt RSSs. Operation is
subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause
undesired operation of the device.

Declaration of Conformity
Trade Name: Hisense
Model: 32A4H / 32A45FH
Responsible Party: Hisense USA Corporation
Address: 7310 McGinnis Ferry Road, Suwanee, GA 30024
Telephone Number: 678-318-9060
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

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 Manufactured under license from Dolby Laboratories. Dolby,
Dolby Audio and the double-D symbol are trademarks of Dolby
Laboratories Licensing Corporation.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing
Limited. DTS, DTS-HD Master Audio, DTS-HD, Virtual:X, and the DTS-HD logo are registered
trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc.
ALL RIGHTS RESERVED.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo
are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the
United States and other countries.

Environmental Protection
This mark indicates that this product should not be disposed together with other
domestic garbage, to avoid damage to the environment or human health due to the
disposal of uncontrolled waste. Recycle it responsibly for promoting the sustainable
reuse of material resources. To return your used device, please use the return systems
available in your location or contact the vendor where you purchased your product they
could take this product for recycling and protection of the environment.

©2022. All rights reserved. Hisense and the Hisense logo are registered trademarks of
Hisense. Other brand and product names are registered trademarks of their respective
owners.

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE

FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT
DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE
WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT
WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/
OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC
VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE
HTTP://WWW.MPEGLA.COM

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