Department of Computer Science and Engineering (CSE)

A project report on
The Students' Grievance Redressal cell

A Project Submitted towards for Partial Fulfillment of the requirements for the degree of
Bachelor of Science (B.Sc) in Computer Science and Engineering (CSE)

Submitted to:
Controller of Examination
National University
Gazipur, Bangladesh

Supervised by:
Saud Al Abedin
Lecturer, Department of CSE
Tejgaon college, Dhaka

Submitted By:
Khadiza Parvin Shakila
Class Roll: 9181096
Registration: 17502004204
Session:
Department of CSE
Tejgaon college, Dhaka.
1
 Department of Computer Science and Engineering
A project report on
The Students' Grievance Redressal cell

A Project Submitted towards for Partial Fulfillment of the requirements for the degree of
Bachelor of Science (B.Sc) in Computer Science and Engineering (CSE)

Submitted to:
Controller of Examination
National University
Gazipur, Bangladesh

Supervised by:
Saud Al Abedin
Lecturer, Department of CSE
Tejgaon college, Dhaka

Submitted By:
Khadiza Parvin Shakila
Class Roll: 9181096
Registration: 17502004204
Session:
Department of CSE
Tejgaon college, Dhaka.

August, 2023
Final Project Report on
The Students Grievance Redressed cell
2
 ACKNOWLEDGEMENT

I am very much grateful to almighty ALLAH for completing my research work.

It gives me great pleasure to express my gratitude to my supervisor at the Department

of Computer Science and Engineering (CSE) at the Tejgaon college, Dhaka for kindly
overseeing my project work. While keeping in mind the Almighty ALLAH.

For their assistance, inspiration, and support, I am also grateful to the Chairman and
Coordinator Department of Computer Science and Engineering (CSE) at the Tejgaon
college. Finally, I want to express my gratitude to all of my family and friends for their
unwavering support throughout this study.

Khadiza Parvin Shakila

Roll: 9181096
Registration: 17502004204

3
 ABSTRACT

Student satisfaction is a major concern throughout the institute. However, many times
students cannot express their concerns. That eventually results in student
dissatisfaction. Hence, to solve this problem a student grievance cell system is useful
and it deals with student issues and grievances. The student can lodge their complaints
through this system which will be redressed by the institute. The student grievance cell
is where students can make a complaint without fear of accomplishment and
discrimination and ask for help if there is any problem. A student grievance cell is a
group of people who are there to help students struggling academically and
emotionally. Students can approach the cell to express their concerns regarding
academic matters, health services, libraries, and other services. It also provides support
and resources to students so they can talk about their issues. The student grievance cell
will also focus on harassment issues, creating a protective environment for students.
The student grievance redressal system is designed to provide an easy-to-use interface
for students to register their complaints and track their progress. The system is
equipped with features such as notifications, reporting, and analysis to improve the
overall efficiency and effectiveness of the grievance redressal process. The system is
designed to be user-friendly, making it easy for students to navigate and access all the
necessary information. One of the key features of the system is the ability to track and
monitor the progress of each complaint. This helps to ensure that all complaints are
addressed in a timely and efficient manner, and that students are kept informed of the
progress of complaint slain. The system is also equipped with reporting and analysis
tools to help university administrators understand the nature and frequency of
complaints and make informed decisions to improve the educational experience for
students.

4
 APPROVALS

The design, concept and development of project titled “The Students Grievance
Redressal cell” to the Department of Computer Science and Engineering (CSE),
Tejgaon College, Dhaka, Bangladesh has been accepted as satisfactory for the partial
fulfillment of the requirements for the degree of Bachelor of Science (B.Sc) in
Computer Science and Engineering (CSE) and approved as to its style and contents.

-------------------------- --------------------------
Examiner Examiner

-------------------------- --------------------------
Supervisor Chairman
Saud Al Abedin, Md. Abdul Hadi,
Lecturer of Head of the Department
Computer Science and Engineering Computer Science and Engineering
Tejgaon college, Dhaka. Tejgaon college, Dhaka.

5
 DECLARATION

The declaration entitled “The Students Grievance Redressal cell” is being conducted under the
supervision of Saud Al Abedin, Lecturer, Department of Computer Science and Engineering, Tejgaon
Collage, Dhaka. The work presented in this thesis is the result of original work carried out by me.
This work hasn’t submitted for any other degree in any other educational establishment.

Countersigned

Supervisor Name
Saud Al Abedin
1. Exam Roll: 9181096
Exam Reg No: 17502004204
Session:2017-18

6
 TABLE OF CONTENTS

Chapter Introduction
1
1.1 Background
1.2 Objectives
1.2.1 Overall objectives
1.2.2 Specific objectives

Chapter Background
2
2.1 Existing System
2.2 Limitation of existing System
2.3 Problem Identification
2.4 Scope of the Problem
2.5 Summary

Chapter Literature Review

3
3.1 Feasibility
3.2 Proposed System
3.3 Facilities of proposed system
3.4 summary

Chapter System Analysis

4
4.1 System development life cycle
4.2 Method adopted
4.3 Basic concept of (...) system
4.4 summary
7
Chapter Requirement Specification
5
5.1 User requirements
5.2 System requirements
5.3 Programming language
5.4 Supporting tools and techniques
5.5 Developing Studio/Framework
5.6 Summary
Chapter System Design
6
6.1 Design types
6.2 Use case diagram
6.3 Workflow diagram
6.4 Program Flowchart
6.5 Class diagram
6.6 Activity diagram
6.7 Component diagram
6.8 Sequence Diagram
6.9 Data flow diagram
6.10 Context diagram
6.11 E-R diagram
6.12 Summary

Chapter Implementation and Testing

7
7.1 Introduction
8
 7.2 Implementation (only describe module functionality. No
coding)
7.3 Testing (verify each module works with Screenshots)

Chapter Limitation and Future Enhancement

8
8.1 Limitation of the system
8.2 Future Enhancement

Chapter Conclusion
9
9.1 Conclusion

9
10
 Abstract

Student satisfaction is a major concern throughout the institute. However, many times
students cannot express their concerns. That eventually results in student
dissatisfaction. Hence, to solve this problem a student grievance cell system is useful
and it deals with student issues and grievances. The student can lodge their complaints
through this system which will be redressed by the institute. The student grievance cell
is where students can make a complaint without fear of accomplishment and
discrimination and ask for help if there is any problem. A student grievance cell is a
group of people who are there to help students struggling academically and
emotionally. Students can approach the cell to express their concerns regarding
academic matters , health services, libraries, and other services. It also provides
support and resources to students so they can talk about their issues. The student
grievance cell will also focus on harassment issues, creating a protective environment
for students. The student grievance redressal system is designed to provide an easy-to-
use interface for students to register their complaints and track their progress. The
system is equipped with features such as notifications, reporting, and analysis to
improve the overall efficiency and effectiveness of the grievance redressal process.
The system is designed to be user-friendly, making it easy for students to navigate and
access all the necessary information. One of the key features of the system is the
ability to track and monitor the progress of each complaint. This helps to ensure that
all complaints are addressed in a timely and efficient manner, and that students are
kept informed of the progress of complaint slain. The system is also equipped with
reporting and analysis tools to help university administrators understand the nature and
frequency of complaints and make informed decisions to improve the educational
experience for students.

11
 List of contents

Chapter Description Page No.

List of Tables
List of figures
List of Acronyms and Abbreviation
1.1 Introduction
1.2 Background/ Problem Statement
1.3 The Objectives
1.4 Functions
2. Literature review
3.1 Methodology
3.2 Working of the Project
3.3 Procedure
3.4 System Description
3.5 Admin
4. Project Life Cycle
5.1 Architecture
5.2 Student
5.3 Admin
5.4 Grievance-cell
5.5 Block Diagram
6.1 Website Specifics
6.2 Coding
7. Results
8. Constitution of College Grievance Redressal Cell
(CGRC)
9. Advantages
10. Conclusion
11. Reference

12
 List of Tables

SL. Content Page No.

13
 LIST OF FIGURES

Sl. content Page No

01 Block Diagram

14
 List of Acronyms and Abbreviation

Acronyms/Abbreviation Expressions

SGRC Students Grievance Redressal cell

HTML Hyper Text Markup Language
CSS Cascading Style Sheets

15
16 | P a g e
 Chapter 1
Introduction

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1.1 Introduction:
The Students Grievance Redressal cell desires to promote and maintain a
conductive educational environment. The cell enables student to express feelings
by initiating and pursuing the grievance procedure in accordance with the rules and
regulations of the college. Grievances otherwise received are forwarded to the
chairman of the cell for immediate redressal. Students Grievance cell enquires and
analyses the nature and pattern of the grievances in a strictly confidential manner'
In all such cases prompt action is taken and the matter is sorted out. In all such
cases the aggrieved student is informed of the measures taken and checks in are
introduced in the system to ensure there is no repetition of the same.

1.2 Background/ Problem Statement:

Student satisfaction is a major concern for any educational institute. However,

many a time the students fail to express their concerns & issues or fail to reach out
for proper support from the organization. Neither is there any system to address the
conflicts or issues faced by the students. This eventually leads to students'
dissatisfaction. Hence, to maintain the dignity of the college or institute by
ensuring a conflict-free atmosphere by promoting good student-teacher
relationships we have developed a Student Grievance System that will address the
students' issues & grievances. The students can lodge their complaints through this
system which will be redressed by the institute. This python-based student
grievance cell will also look into matters of harassment thus creating a protective
environment for students

1.3 The Objectives:

To make officials of the College responsive, accountable and courteous in dealing
with the students grievances. To support those students who have been deprived of

18 | P a g e
the services offered by the college, for which he/she is entitled. I to ensure
effective solution to the students' grievances with an impartial and fair approach.

1.4 Functions:
 Redressal of students grievances to solve their academic and administrative
problems.
 To co-ordinate between students and Departments / sections to redress the
grievances.
 To guide ways and means to the students to redress their problems.

19 | P a g e
Chapter 2

20 | P a g e
2. Literature review:

In [1] Mohammad Shahnawaz, Dr. Anuradha Konidena, Prashant Singh, Prabhat

Kumar “Grievance Redressal System”. The system has been created to take user
complaints and ensure that they are appropriately acknowledged, tracked, resolved,
and managed by the authority to whom they belong. The main drawback is when a
student complaint is not resolved, and didn’t get a fruitful reply from the college,
they have to go back directly to the government organization. In [2] Dr. Chaya
Ravi jadhav, Divyanshu Saroj, Deven Sinha, Ved Gawai, “Student Grievance
Redressal Model”. Proposed a student grievance redressal mechanism where there
will be two entities, one is the student who is going to lodge the grievance and the
other is the action-taker or the admin. The administrator will review the details of
the grievance and implement the necessary actions. Students can login or signup
and use the grievance registration form to submit the complaint. Drawback of this
mechanism is that nobody is available to validate the answer provided by the
admin or action-taker. In [3] Jincy Denny, Ramya Chanda, A. Srija Reddy, Sweta
Rani Lenka, Sahithya Vallabaneni, A Web Portal for Student Grievance Support
System. The method used by the grievance support model is the conversion of
manual labour to automation. By offering the idea of a web-based system, this
method allows for the recording and verification of student complaints. The major
drawback is there is a possibility that the issue may not be resolved for a while. In
[4] Shaligram Prajapat, Varun Wadhwani and Vaibhav Sabharawal, A Prototype
for Grievance Redressal System. This study exhibited a proposed GRS system for
student grievance redressed spanning several domains of complaints that could be
readily lodged and therefore leading to easy and sure answers or redressed to the
problems that a student has on a regular basis. Despite, the system of forwarding
and resolving complaints in the form of sending back answers to the respective

21 | P a g e
administrator and then to the respective students may be delayed because it is
based on a simple mail transfer mechanism. In [5] Four Indian states' online
services have been evaluated, and the significance of online grievance redressal
mechanisms for battling bureaucratic corruption has been highlighted. The GRSs'
various measures have all been considered, and a scale has been developed. The
scale has been used to gauge how well the states under examination performed.

22 | P a g e
Chapter 3

23 | P a g e
3.1 Methodology:
In this section, we will discuss the methodology, tools and techniques that were
used to develop our system. To ensure the successful implementation of an online
platform for students to submit their complaints, a comprehensive system
methodology was necessary. Using HTML, CSS, and JavaScript on the frontend
allowed for the creation of an interactive and user-friendly interface, facilitating
effective communication of students' complaints. These technologies also made it
easier for designers to develop visually appealing and responsive designs to
enhance the user experience. The same approach was employed for the
administrator's portal, Grievance management cell and handling of forthcoming
grievances.

PHP, JavaScript, and MySQL are the primary programming languages used for
processing the majority of data. Their ability to effectively manage large amounts
of data enables swift feedback to be provided to students. These languages are
mainly used in the backend.
To file a complaint in the Student Grievance Redressal System, Registering a
grievance is straightforward. Students can access the system's website and log in
using their credentials. From there, they can select the option to submit a
grievance, which will take them to a form where they can provide details about
their complaint. This form may include fields for information such as the
department or faculty involved, the date and time of the incident, and a description
of the problem. Once the student submits the form, the system will store their
grievance and notify the Grievance Cell. The Grievance Cell can then access the
complaint, investigate the matter, and take appropriate action to resolve the issue.
Overall, this process is designed to provide a user-friendly way for students to raise
concerns and ensure that their grievances are addressed in a timely and efficient
24 | P a g e
manner.
Once a student submits a grievance through the "Student Grievance
Redressal System," the admin receives the complaint and assigns a unique
identification number to it. The admin then forwards the complaint to the
respective department for further action. The admin is responsible for maintaining
a record of all grievances received and the status of their resolution. They may
communicate with the Grievance Cell to ensure that the complaint is being
addressed appropriately. If the complaint is not resolved within a specified time
frame, the admin may escalate the issue to higher authorities for further action.
Once the complaint is resolved, the admin updates the status in the system and
informs the student accordingly.

Overall, the Admin plays a crucial role in the grievance redressal process,
ensuring that complaints are addressed efficiently and transparently. They
maintain the system, track grievances, and ensure that the resolution process is
carried out smoothly.

The process of the Grievance-Cell for registered grievances typically involves

several steps. Once a student submits a complaint through the website or any
other designated channel, the Grievance Cell will verify the details and evaluate
the severity of the issue. Based on the nature of the complaint, the Grievance Cell
may take several measures to address it. These may include forwarding the
complaint to the relevant department, conducting an investigation, or providing
support and guidance to the student. The Grievance Cell may also provide
periodic updates to the student on the status of the complaint and the actions
taken. Overall, the goal of the Grievance Cell is to ensure a fair and transparent
process for resolving student grievances and promoting student welfare
25 | P a g e
26 | P a g e
3.2 Working of the Project:
The system functions to look into the grievances lodged by any student. Students
may approach the cell to voice their grievances regarding academic matters, health
services, library and other services. Anyone with a genuine grievance may
approach the Co-ordinator or member of the Student’s Grievance cell, Grievance
cell is formed in order to keep the healthy working atmosphere amongst staff and
students, Admin can view the resolving status of all grievance.
3.3 Procedure:

The grievance procedure is a machinery to sort out the issues between student and
college It means by which a student who believes that, he / she has been treated
unfairly with respect to his / her academic / administrative affairs or is convinced
to be discriminated is redressed. It is a device to settle a problem. It enables to
express feelings by initiating and pursuing the grievance procedure in accordance
with true rules and regulations of the college.

It involves a process of investigation in which students Grievance Cell, enquires

and analyses the nature and pattern of the grievances in a strictly confidential
manner. Matters are disclosed to only those who have a legitimate role in resolving
the matter. The students are ought to lodge their grievances in the written form and
to be submitted, the drop box placed outside the Principal's office The secretary in
turn intimates the matter to the committee for necessary action. Grievances
received are forwarded to the Principal for immediate redressal.

3.4 System Description

The system comprises of 3 major Entity as follows:

1. Handler:

27 | P a g e
  Manage Grievance: handler will investigate the complaint and
resolve them
2. Principal:
 Report: Principal can view the cumulative Report of all the grievance

3.4 Admin:

 Manage Handler: Admin can add handler and can assign the case to
handler
 Manage Section: Admin can add Sections in the college
 Manage Principal: Admin can add Principal to the college
 View Grievance: Admin can view all the complaints raised by the
students
 Report: can view the cumulative Report of all the grievance

28 | P a g e
Chapter 4

29 | P a g e
4. Project Life Cycle:

The waterfall model is a classical model used in system development life

cycle to create a system with a linear and sequential approach. It is termed as
waterfall because the model develops systematically from one phase to another in
downward fashion. The waterfall approach does not define the process to go back
to the previous phase to handle changes in requirement. The waterfall approach is
the earliest approach that was used for software development.

30 | P a g e
Chapter 5

31 | P a g e
5.1 Architecture:

The "Student Grievance Redressal System" is focusing on three types of users: the
Admin, Students, and the Grievance Cell. The Admin is accountable for adding
different departments to the system. Students can submit their grievances through
the website, and the Grievance Cell can access these complaints and initiate
appropriate measures.

5.2 Student:

In the "Student Grievance Redressal System," students are a crucial user group.
They have the privilege to register their complaints and seek assistance from the
Grievance Cell. The system provides students with a platform to express their
concerns and have them addressed effectively. It helps to create a safe and
supportive environment for students to voice their grievances without fear of
repercussions. The Grievance Cell's timely action can help students receive the
necessary support and resolution to their problems. Overall, The system aims to
provide students with an effective and timely resolution

5.3 Admin:

The Admin is a crucial user of the "Student Grievance Redressal System" who
holds the responsibility of managing and maintaining the system. They are
accountable for adding various departments to the system, ensuring that all
departments are listed correctly. The Admin must also ensure that the system is
secure and that unauthorized access is prevented. They must have a thorough
understanding of the system's technical aspects, including the software and
hardware components, to address any technical issues that arise. The Admin is also
responsible for ensuring that the system's database is updated regularly and that it

32 | P a g e
operates efficiently. Overall, the Admin's role is vital in ensuring that the system
functions smoothly and that all users can access it with ease.

5.4 Grievance-cell:

The Grievance-Cell is a crucial component of the "Student Grievance Redressal

System." It serves as the intermediary between students and the administration,
ensuring that students' grievances are addressed promptly and satisfactorily. The
Grievance-Cell is responsible for receiving and reviewing the grievances submitted
by students, analyzing the problems, and taking corrective actions. They act as a
liaison between students and the respective department to ensure a quick resolution
of the issue. The Grievance-Cell also maintains records of all complaints and their
resolutions for future reference. It plays a crucial role in maintaining a healthy and
productive educational environment by addressing students' concerns effectively.

5.5 Block Diagram:

33 | P a g e
Chapter 6

34 | P a g e
6.1 Website Specifics:

Website pages to include:

o Home Page;
o About client; Contact details, mail form and location map; Testimonials;
o Client products pages as required.
o Other pages as required.
o Site Map; News Index (which you can then use to post your own news
articles);
o Terms and Conditions; Privacy Statement. Client Website Proposal,
Quotation and Agreement.

6.2 Coding:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<!-- bootstrap--css -->
<link
href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.1/dist/css/bootstrap.min.css
" rel="stylesheet"
integrity="sha384-4bw+/aepP/YC94hEpVNVgiZdgIC5+VKNBQNGCHeKR
QN+PtmoHDEXuppvnDJzQIu9" crossorigin="anonymous">
<link rel="stylesheet" href="styles.css/css">
<link rel="stylesheet" href="styles.css/home.css">
<link rel="stylesheet" href="styles.css/nav.css">
<link rel="stylesheet" href="styles.css/sub/st-panel.css">
<link rel="stylesheet" href="styles.css/dash.css">
35 | P a g e
 <title>Dashboard</title>
</head>
<body>
<!-- header -->
<nav class="navbar2 navbar-dark bg-dark fixed-top">
<div class="container-fluid">
<h2 class="content-name">Dashboard</h2>
<button class="navbar-toggler" type="button" data-bs-
toggle="offcanvas" data-bs-target="#offcanvasDarkNavbar" aria-
controls="offcanvasDarkNavbar" aria-label="Toggle navigation">
<span class="navbar-toggler-icon"></span>
</button>
<div class="offcanvas offcanvas-end text-bg-dark" tabindex="-1"
id="offcanvasDarkNavbar" aria-labelledby="offcanvasDarkNavbarLabel">
<div class="offcanvas-header">
<a href="http://127.0.0.1:5500/Home.html"> <h5 class="offcanvas-
title" id="offcanvasDarkNavbarLabel">Home</h5></a>
<button type="button" class="btn-close btn-close-white" data-bs-
dismiss="offcanvas" aria-label="Close"></button>
</div>
<div class="offcanvas-body">
<ul class="navbar-nav justify-content-end flex-grow-1 pe-3">
<li class="nav-item">
<a class="nav-link active" aria-current="page"
href="http://127.0.0.1:5500/dash.html">Dashboard</a>
</li>
<li class="nav-item">
<a class="nav-link active" aria-current="page"
href="http://127.0.0.1:5500/profile.html">Profile</a>

36 | P a g e
 </li>

<li class="nav-item dropdown">

<a class="nav-link dropdown-toggle" href="#" role="button"
data-bs-toggle="dropdown" aria-expanded="false">
Complaint
</a>
<ul class="dropdown-menu dropdown-menu-dark">
<li><a class="dropdown-item"
href="http://127.0.0.1:5500/complain.html">Make Complaint</a></li>
<li><a class="dropdown-item" href="#">completed</a></li>
<li><a class="dropdown-item" href="#">Inprogress</a></li>
<li><a class="dropdown-item" href="#">Pending</a></li>
<li><a class="dropdown-item" href="#">Complaint
history</a></li>
<li>
<hr class="dropdown-divider">
</li>
<li><a class="dropdown-item" href="#">Something else
here</a></li>
</ul>
</li>
<li class="nav-item">
<a class="nav-link active" aria-current="page"
href="http://127.0.0.1:5500/st-panel.html">Back</a>
</li>
<hr>
</ul>

37 | P a g e
 <a href="http://127.0.0.1:5500/Home.html"> <button class="btn btn-
danger" type="submit">Log out</button>
</a>
</div>
</div>
</div>
</nav>
<!-- main body -->
<main>
<div class="img-container">
<img src="images/complaint-gold-text-black-background-d-rendered-
royalty-free-stock-picture-image-can-be-used-online-website-banner-
87912426.jpg" class="img-fluid" alt="...">
<div class='card-img-overlay'>
<div class="card-2">
<div class="container text-center">
<div class="row align-items-center">
<div class="col">
<div class="card" style="width: 8rem;">
<img src="images/book.svg" class="card-img-top" alt="...">
<div class="card-body">
<p class="card-text"><a
href="http://127.0.0.1:5500/pending.html">Pending complaints <br>
(3)</a></p>
</div>
</div>
</div>
<div class="col">

38 | P a g e
 <div class="card" style="width: 8rem;">
<img src="images/book-half.svg" class="card-img-top"
alt="...">
<div class="card-body">
<p class="card-text"><a href="">in progress complaints
<br> (1)</a></p>
</div>
</div>
</div>
<div class="col">
<div class="card" style="width: 8rem;">
<img src="images/book-fill.svg" class="card-img-top"
alt="...">
<div class="card-body">
<p class="card-text"><a href="">Complaints completed
<br> (0)</a></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</main>
<!-- bootstrap--js -->
<script
src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.1/dist/js/bootstrap.bundle.mi
n.js" integrity="sha384-

39 | P a g e
HwwvtgBNo3bZJJLYd8oVXjrBZt8cqVSpeBNS5n7C8IVInixGAoxmnlMuBn
hbgrkm" crossorigin="anonymous">
</body>
</html>

40 | P a g e
Chapter 7

41 | P a g e
7. Results:

HOMEPAGE

REGISTRATION PAGE LOGIN PAGE

Student Profile Complant

42 | P a g e
Chapter 8

43 | P a g e
8. Constitution of College Grievance Redressal Cell (CGRC):
All grievances of students relating to College/Institution shall first be addressed to
College Grievance Redressal Cell (CGRC) to be constituted at the level of
College/Institution by following below given steps:

1. Affiliated College/Recognized Institution shall constitute College Grievance

Redressal Cell (CGRC). The composition of CGRC shall be as follows:

a. Principal of the College or Head/Director of the Recognized

Institution – Chairperson

b. One Senior Faculty Member Nominated by the Principal of the

College or Head/Director of the Recognized Institution – Member

c. One Senior Faculty Member Nominated by the Principal of the

College or Head/Director of the Recognized Institution – Member Secretary The
tenure of all the members of CGRC shall be of two years.

2. Affiliated College/Recognized Institution shall create a Portal on their website

where student shall register their grievances online with necessary documents.

3. Affiliated College/Recognized Institution shall upload the information of

functioning of CGRC on the portal.

4. Affiliated College/Recognized Institution shall give wide publicity to College

Grievance Redressal Cell (CGRC) among all students, teachers, administrative
staff and non-teaching staff of their College/Institution through various means like,
Website, Prospectus, Notices, Electronic Gadgets, etc.

5. The concerned student of the Affiliated College/Recognized Institution shall

register his/her complaint on the portal available on the website of his/her
College/Institution.

44 | P a g e
6. The Member Secretary of CGRC shall maintain the documentation of the
grievances of students who have registered their grievances on the portal of the
College/Institution.

7. The Member Secretary shall prepare the Agenda for the meeting of the College
Grievance Redressal Cell (CGRC) in consultation with the Chairperson and shall
communicate to all members prior to the meeting.

8. The committee shall resolve the grievance of the complainant student by giving
an opportunity of hearing to all the concerned parties and following principles of
natural justice.

9. The Member Secretary shall convene meeting of College Grievance Redressal

Cell (CGRC) in consultation with the Chairperson in order to redress the
grievances registered on portal within 15 days of its receiving.

10. The Member Secretary shall prepare Minutes and Action Taken Report for
College Grievance Redressal Cell (CGRC).

11. The Member Secretary shall upload the Decisions/Resolutions/Minutes/Action

Taken Report of CGRC on the portal.

12. The Member Secretary shall communicate the Minutes and Action Taken
Report of each meetings of CGRC for the information to the Director, Students’
Development, by a University email no.

13. The Member Secretary will prepare Annual Report regarding working of the
CGRC and submit it to the Director, Students’ Development, University of
Mumbai by a University email no.

14. If the concerned student is not satisfied with the decision of the College
Grievance Redressal Cell (CGRC) then he/she can appeal to University Grievance

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Redressal Cell (UGRC) which comes under Department of Students’ Development
within 30 days. The Member Secretary shall communicate this to all students who
have registered their grievances on the portal. The student desire to appeal on the
decision given by CGRC shall register his/her grievance/s on the portal available
on the website of University of Mumbai, www.mu.ac.in with all supporting
documents within 30 days.

15. The procedure and directives for functioning of College Grievance Redressal
Cell (CGRC) are enclosed here for information and necessary action at your end.

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Chapter 9

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9. Advantages

 It provides a fair and speedy means of grievance handling.

 The affected person need not consult grievance cell members directly to
register complaints.
 Saves time of affected person and cell members.

 Builds harmonious education atmosphere in campus.

10. Conclusion:

In conclusion, the student grievance redressal system web application is a helpful

tool for students to express their complaints and worries. The web application has a
user-friendly interface and a simplified process to make sure that complaints are
addressed promptly and effectively. Students can submit their complaints through
the web application, allowing them to keep track of the progress and receive
updates on the resolution. Moreover, the system includes an appeal process for
students who are not satisfied with the initial response. Overall, the student
grievance redressal system web application aims to promote transparency,
accountability, and fairness when addressing student grievances. It encourages
students to speak up and ensures that their concerns are heard and resolved,
improving the overall learning experience.

11. Refferences:
Malda College, Malda, West Bengal.

Link: https://www.maldacollege.ac.in/grievance-redressal-cell.php

JSS College of Arts, Commerce and Science, B N Road, Mysuru – 570025.

Link: https://www.jsscacs.edu.in/grievance-redressal-cell

MMNSS college, Kollam, kerala.

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Link: http://mmnsscollege.ac.in/studentgrievance.php

Thakur College of Science & Commerce , Thakur Village,Kandivali (E),

umbai - 400 101.

Link: https://www.tcsc.edu.in/page/committees-associations-statutory-
committees-college-grievance-redressal-cell/

Narayanamma Institute of Technology & Science (for Women), Hyderabad,

India.

Link: https://www.gnits.ac.in/students-grievance-redressal-policy/

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