Terminal 5 at Heathrow Airport opened to much fanfare as a state-of-the-art facility, but just two weeks later chaos ensued. The new cutting-edge baggage handling system broke down, causing massive baggage backlogs and forcing the cancellation of many flights. Passengers were left stranded at the airport as their luggage failed to be loaded onto planes. While British Airways had claimed to foresee potential issues, the new terminal's three-stage baggage processing system did not function as intended.
Terminal 5 at Heathrow Airport opened to much fanfare as a state-of-the-art facility, but just two weeks later chaos ensued. The new cutting-edge baggage handling system broke down, causing massive baggage backlogs and forcing the cancellation of many flights. Passengers were left stranded at the airport as their luggage failed to be loaded onto planes. While British Airways had claimed to foresee potential issues, the new terminal's three-stage baggage processing system did not function as intended.
Terminal 5 at Heathrow Airport opened to much fanfare as a state-of-the-art facility, but just two weeks later chaos ensued. The new cutting-edge baggage handling system broke down, causing massive baggage backlogs and forcing the cancellation of many flights. Passengers were left stranded at the airport as their luggage failed to be loaded onto planes. While British Airways had claimed to foresee potential issues, the new terminal's three-stage baggage processing system did not function as intended.
Terminal 5 at Heathrow Airport opened to much fanfare as a state-of-the-art facility, but just two weeks later chaos ensued. The new cutting-edge baggage handling system broke down, causing massive baggage backlogs and forcing the cancellation of many flights. Passengers were left stranded at the airport as their luggage failed to be loaded onto planes. While British Airways had claimed to foresee potential issues, the new terminal's three-stage baggage processing system did not function as intended.
It means British Airport Authority. 2. What does ‘cutting edge’ mean? It means innovative and modern. 3. What facilities does the new terminal include? New aircrafts stands, a large car park, new underground connections. 4. Why would checking- in for flights be simplified at the new Terminal? Because they would provide with on line checking -systems, fast baggage dropping facilities, sophisticated baggage handling. 5. What happened two weeks after the new terminal was officially opened? Many flights had to be cancelled because of a breakdown in the baggage handling system. 6. What were the consequences? Many passengers were left stranded at the airport as there was a backlog (= an accumulation) of baggage. 7. Why was check-in suspended in the afternoon? Because the staff continued to add luggage creating a backlog. 8. What happened to the terminal’s three stage processing system? It was stuck. It didn’t work as they expected. 9. How did BA justify what happened? They said that had foreseen the problems that happened and that they were working to sort them out. 10) What are the main logistics problems mentioned in the article? The handling of baggage did not work as it was expected to do.
