UNIT 10: COMMUNICATION

Section 1: Vocabulary
1. When the communication in a company is from the managers to junior staff, it is………………
A. face to face B. upwards C. downwards D. download
2. - How do you keep in………………? - Mostly by e-mail, sometimes we have phone calls or face-
to-face meetings.
A. connection B. relation C. conversation D. touch
3. My company has a/ an………………which is private to the company and the staff can
connect to join chat rooms, post comment or download information.
A. internal communication B. company intranet
C. Internet D. briefing
4. A………………is a place where people can exchange opinions and ideas on a particular issue.
A. forum B. wiki C. blog D. SMS
5. A memorandum about the new regulation of the factory has been put on the ………………
A. conference B. briefing C. social network D. notice board
6. You can………………Facebook with your smartphones.
A. use B. connect C. access D. all are correct
7. Facebook, Twitter or My Space are popular ………………
A. social net-working sites B. intranet
C. social network D. none of the answers is correct
8. A ………………is a private web-page in which a person writes regularly about their recent events
or topics that interest them.
A. social network B. blog C. wiki D. forum
9. ……………… is a meeting in which people are given instructions or information.
A. briefing B. seminar C. conference D. convention
10. The communication which takes place inside a company is ………………
A. intranet B. print C. face to face D. internal
11. When you ………………, you move information from a network to your computer.
A. post B. comment C. download D. send
12. When you ………………, you put information from a computer onto a network.
A. post B. upload C. download D. save
13. A method or system that people use to get information or to communicate is a ………………
A. channel B. wiki C. blog D. all are correct
14. The ………………communication is between staff in an organization.
A. upwards B. downwards C. across D. indirect
15. My brother is a/ an ……………… He works very hard and finds it difficult to stop working and
do other things.
A. hard-working B. workaholic C. manager D. worker
16. If you stay late to finish an urgent task, you can get ……………… or the money for additional
working time.
A. bonus B. salary C. pay-rise D. overtime payment
17. have to work to tight………………I sometimes have only five or six weeks to develop a website.
A, deadlines B. time C. periods D. lengths
18. More motivated and happier employees ……………… higher productivity.
A. cause B. make C. lead to D. bring
19. “Swap" is similar to………………
A. change B. send C. exchange D. access
20. Every day millions of web………………go online lo share information and communicate with
each other.
A. browsers B. surfers C. people D. servers

Section 2: Grammar
1. What are your plans for the future? - I……………… for my father.
A. will work B. am going to work C. am working D. work
2. Oh no! I forgot to phone him. I………………it now.
A. will do B. am going to do C. am doing D. do
3. Do you have any intentions for this summer holiday? - I………………a course on presentation.
A. will take B. am going to lake C. am taking D. take
4. Can I speak to Ms. Rosale? - I’m afraid she is not in the office at the moment. She’ll be
back………………an hour.
A. at B.in C. for D. by
5. Can we meet on Tuesday afternoon? – Let me have a look at my diary. Oh, I’m afraid I can’t.
I………………our factory in Haiphong.
A. will visit B. am going to visit C. am visiting D. visits
6. Last week 1 visited a fortune-teller who said to me, “You ……………… win a very big
contract for the company.”
A. will B. are going to C. may D. A&B&C
7. The atmosphere………………work is very informal and relaxed.
A. at B. of C. in D. from
8. Thank you for visiting us. I hope we meet again………………too long.
 A. for B. in C. before D. X
9. If I were you, I wouldn’t depend………………your parents so much.
A. of B. in C. from D. on
10. Advertisers spam people……………… sending the same message to lots of people………… the
same time.
A. by/at B. with/at C. by/by D. for/by
11. He uses the Internet………………his food shopping. It’s very convenient.
A. to doing B. for doing C. to go D. going
12. We can divide the communication channels ………………4 groups: print, electronic, workplace,
and face-to-face.
A. by B. with C. into D. X
13. If your product is high quality and the service is quick, the customers will be loyal …………
your company.
A. to B. with C. of D. at
14. My boss is a good………………He is good at ………………information to his staff.
A. communication/ communicate B. communicator/ communicating
C. communicator/ communicate D. communication/ communicator
15. Many people………………shop on line because they are worried about security.
A. won’t B. can’t C. will D. can
16. I’m very thirsty. – I ………………you a drink from the machine.
A. am going to get B. will get C. get D. am getting
17. You have worked overtime too much. You look really tired. You………………sick soon.
A. would get B. are getting C. are going to get D. got
18. She ………………to travel around the world and she is saving money from now on.
A. intends B. plans C. is going D. all are correct
19. As well as ………………in an office, he used to have a part-time job as a waiter.
A. to work B. working C. he was working D. be worked
20. I am sorry for being late. My flight………………
A. was delayed B.delayed C. is delayed D. delays

Section 3: Reading
Passage 1
Memorandum
To: All employees
From: George Hendricks, Chief of Security
Date: May, 30, 2014
Re: Office Visitors
Employees are reminded that a number of our contracts with clients are confidential. In order to
ensure the maintenance of this confidentiality, visitors will not be allowed to be within the office area
unless they are accompanied by a member of the staff.
Please let your visitors know that they will be asked to sign in at the reception desk when they enter
the building. The receptionist will call your office to admit them and give them a visitor s pass. You
must come to the reception area and accompany your visitors to your office. Unaccompanied visitors
will be asked by security to leave the building.
1. Who will read this memorandum?
A. Clients B. Security staff C. Visitors D. Company employees
2. Why must visitors be accompanied by a member of the staff?
A. They may get lost. B. They have appointment with staff members.
C. Company’s projects are confidential. D. They are special guests.
3. What music visitors do when they arrive?
A. Call the office they are visiting B. Admit themselves
C. Leave before closing D. Sign in
4. How will the employees know when their visitors have arrived?
A. The visitors will call ahead.
B. The receptionist will call the employee’s office,
C. The employee must wait in the reception area.
D. The visitors will be sent to the employee’s office.
5. Who will ask the unaccompanied visitors to leave the building?
A. Employees B. Receptionist C. client D. Security
Passage 2
Every year, students in many countries learn English. Some of these students are young children.
Others are teenagers. Many are adults. Some learn at school, others study by themselves. A few learn
English just by hearing the language in films, on television, in the office or among their friends. But
not many are lucky enough to do that. Most people must work hard to learn another language.
Many adults learn English because it is useful for their work. Teenagers often learn English for their
higher studies, because some of their books are in English at college or university. Others learn
English because they want to read newspapers or magazines in English.
Many boys and girls learn English at school because it is one of their subjects. They study their own
language, mathematics, and English. In England, America or Australia, many boys and girls study
their native language, which is English, mathematics, and another language, perhaps French, or
German or Spanish.
1. According to the writer ………………..
A. only adults learn English B. no children like to learn English
C. English is useful for teenagers. D. English is popular all over the world.
2. Most people learn English by ……….
A. watching video only. B. hearing the language in the office.
C. talking with foreigners. D. working hard on their lessons.
3. Many boys and girls learn English because …………….
A. English give them a job. B. it is included in their study courses.
C. they are forced to learn it. D. they have to study their own languages
4. Many adults learn English because …………
A. it helps them in their work.
B. they want to go abroad.
C. most of their books are in English.
D. English is spoken in their office.
5. In America or Australia many school children study …………
A. English as a foreign language.
B. English and mathematics only.
C. such foreign languages as French, German, and Spanish.
D. their own language and some foreign languages.

Section 4: Writing
I. Put the following words in the right order to make complete sentences
1. give / the present / tomorrow / we / him / will
→ .........................................................................................................................................................
2. her / met / last night / at / we / the station
→ .........................................................................................................................................................
3. was / last week / he / in hospital
→ .........................................................................................................................................................
4. in Greece / spend / I / will / next year / my holiday
→ .........................................................................................................................................................
5. must / at five o'clock / leave / we / the house
→ .........................................................................................................................................................
II. Complete the sentences using the words given.
1. Like / many / staff / she / worried / lose / job.
 .........................................................................................................................................................
2. The way / people / use / mobiphone / depend / culture / age.
.........................................................................................................................................................
3. These / day / company / spend / more time/ money / improve / internal communication.
.........................................................................................................................................................
4. She / fly / Paris / sales conference / tomorrow morning.
.........................................................................................................................................................
5. He / keep / touch / family / Switzerland / e-mail.
.........................................................................................................................................................

III. Write a paragraph to talk about your Tet holiday (about 150 words).
• When is Tet holiday?
• What do you often do in Tet holiday?
• What do you like best about Tet holiday?