SmartAIR™1000

Memoria Técnica
Site Neza
Gen9 Hardware

Memoria Técnica Confidential 1

This document contains confidential information of Vasona Networks, Inc., provided under
nondisclosure obligations.

SmartAIR, SmartAIR1000, SmartVISION, Dynamic Rate Control with Feedback (DRCF), RateControl and all
other Vasona Networks’ brand and product names are service marks, trademarks or registered
trademarks of Vasona Networks, Inc. in the United States and other countries.
Copyright © 2015 Vasona Networks, Inc. All rights reserved.

Document Number: 20151222-0076-E

Document Version: E

CHANGES TRACKING

No. Date Responsible Remarks

B 12/13/2015 Vasona Networks Memoria Tecnica – SmartAIR
C 12/17/2015 Vasona Networks Proyecto Integral/Instalación
D 12/18/2015 Vasona Networks Major changes
E 12/22/2015 Vasona Networks Major changes

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Contents
1 Vasona Solution Overview .................................................................................................................... 6
1.1 SmartAir™1000 ............................................................................................................................. 6
1.1.1 SmartAIR Network Architecture ........................................................................................... 6
2 SmartAIR Product .................................................................................................................................. 8
2.1 SA Inventory .................................................................................................................................. 8
2.1.1 Appliance Overwiew ............................................................................................................. 8
2.1.2 Serial Number ....................................................................................................................... 8
2.1.3 SmartAIR Capacity ................................................................................................................. 8
2.1.4 Physical Dimensions .............................................................................................................. 9
2.1.5 Bypass Module Options ...................................................................................................... 10
2.2 Network Connectivity ................................................................................................................. 11
2.2.1 Management Network Physical Connectivity ..................................................................... 15
2.2.2 Racks ................................................................................................................................... 15
2.3 Power Supply Options ................................................................................................................. 17
2.3.1 AC Power Supply ................................................................................................................. 17
2.4 SA Configuration ......................................................................................................................... 17
2.4.1 Hostname and IP Configuration .......................................................................................... 17
2.4.2 CLI Privilege Levels .............................................................................................................. 18
3 System Administration ........................................................................................................................ 19
3.1 Basic System Administration....................................................................................................... 19
3.1.1 Stopping Application ........................................................................................................... 19
3.1.2 Starting Application............................................................................................................. 19
3.1.3 System rebooting ................................................................................................................ 19
3.1.4 Backup system .................................................................................................................... 19
3.1.5 Maintenance routines ......................................................................................................... 20
3.2 Performance Monitoring ............................................................................................................ 20
3.3 System Monitoring...................................................................................................................... 20

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4 Service and Support Information ........................................................................................................ 23
4.1 System Life Cycle ......................................................................................................................... 23
4.2 Licensing System ......................................................................................................................... 24
4.2.1 Cell Metrics License............................................................................................................. 24
4.2.2 DRCF License ....................................................................................................................... 25
4.3 Escalation Matrix......................................................................................................................... 26
4.4 Documentation and Additional Resources ................................................................................. 26

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General Information
SYSTEM PROVIDER
System Name SmartAIR
Provider VASONA NETWORKS
Project Manager Juan Licona
Phone– Mail +52 (1) 55-3954-3876 jlicona@vasonanetworks.com
Provider Deployment VASONA NETWORKS
Name Yacov Kogan
+52.539518040,
Phone– Mail ykogan@vasonanetworks.com
+15107594063
TELCEL O&M
O&M Area Soporte a procesos operativos
Name Aníbal Hernández S
Phone– Mail +52. 5510101066 anibalh@mail.telcel.com
Coordinator Jose Luis Roman
Phone– Mail +52.5554002322 jose.roman@telcel.com
SITE
Site Name Neza
SmartAIR Names SmartAIR-NEZ1
AV. ADOLFO LOPEZ MATEOS #175, COL. METROPOLITANA, DEL.
Address
NEZAHUACOYOTL, C.P. 57730
Coordinator
Phone– Mail
TECHNICAL MEMORY
Date performed 18/12/2015
Remarks

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1 Vasona Solution Overview
1.1 SmartAir™1000
The Vasona SmartAIR™1000 is an edge application controller, which monitors Radio Access Network
(RAN) performance at the cell level and takes immediate action during congestion to assure best
customer experiences. It alleviates the effects of congestion, reduces RAN latency, improves utilization,
and provides better browsing and streaming experiences without having to undertake expensive and
complex upgrades of raw capacity.
The SmartAIR analyses the traffic going over the RAN and builds a view of the RAN consisting of how
much bandwidth is being consumed per cell and per application-type in real-time. The SmartAIR
determines and maintains an accurate view of the cell condition, the UEs, and all the sessions in each
cell. If congestion is detected, it then performs Dynamic Rate Control with Feedback (DRCF) on a cell-by-
cell basis so that the aggregate bandwidth consumed by all application sessions utilizes capacity to its
fullest efficiency and best quality. DRCF Rules take into account factors such as the RAN state, the
number and type of sessions within the cell, the real-time requirements of the different applications
types, the complexity of content, the per-subscriber RAN Quality of Service (QoS) settings and more. In
this way, mobile network operators can maintain and / or improve the Quality of Experience (QoE) for
all sessions and maximize experiences for all users.
SmartAIR RAN modeling and DRCF actions result in more effective use of the available capacity by
allowing more application sessions to be setup over each cell without impacting, and in certain instances
improving, the QoE of each session. The benefit is to support increased demand while improving
subscribers’ QoE at the cell level.

1.1.1 SmartAIR Network Architecture

The SmartAIR is deployed between the RAN and the mobile network core enabling it to analyze the
control traffic, assess cell capacity, and enforce rules in real time. It is a transparent network element.
The RNC and the SGSN/GGSN are not aware of the presence of the SmartAIR. The following figure
shows the typical deployment of the SmartAIR between the RAN and the packet core in an HSPA
deployment.

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Figure 1: SmartAIR deploys between the RAN and the mobile network core

The SmartAIR supports the following RAN technologies:

 UMTS, HSPA+ and HSDPA

The SmartAIR supports the following 3GPP interfaces:

 IuPS, Iu-U

The SmartAIR is deployed with a built-in optical/copper bypass functionality. The bypass functionality is
integrated into the NICs on the SmartAIR. The bypass protects the network in case the SmartAIR
software fails, if there is a problem with the hardware or if there is a loss of power. In all cases, the
bypass function puts the SmartAIR in bypass and makes sure the RNC and the packet core (SGSN/GGSN)
can communicate with each other continually.
The SmartAIR can also work with an external bypass device.

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2 SmartAIR Product
2.1 SA Inventory
The inventory for SmartAIR was sent manually to the Netcracker system administrator.

2.1.1 Appliance Overwiew

SmartAIR appliance consists of SmartAIR software deployed on an HP DL380 Gen 9 server.
The hardware specifications of the HP DL380 Gen 9 appliance are as below:

Description Qty

HP DL380 Gen9 8SFF chassis 1

Intel Xeon E5-2698v3 16-core 2.3GHz CPUs 2

16GB Dual Rank x4 PC4-2133R Memory Modules 8 (128GB)

450 GB 6Gbps 10K rpm SAS SFF Hard Disk Drives 3

SATA DVD-RW drive 1

HP P440ar/2G Smart Array RAID controller 1

HP Ball bearing rack and rail kit with cable management 1

arm
In addition to the above hardware, the SmartAIR is customized with hardware options from the
following sections based on its requirements.

2.1.2 Serial Number

The SmartAIR-NEZ1 hardware used at the Neza site has the serial number PCZJ53404JK.

2.1.3 SmartAIR Capacity

The Capacity for SmartAIR-NEZ1 is the following:

EAC Capacity Statements for SMARTAIR-NEZ1

Maximum number of ports 20

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 Maximum number of RNCs 3

Maximum number of EVOs 2

Maximum number of NBs 1333 (assuming 3 cells per NodeB)

Maximum number of eNBs 1333 (assuming 3 cells per eNodeB)

Maximum number of cells (3G+4G) 5000

Maximum number of simultaneous

users 2 million UEs, assuming 1 bearer per UE

Maximum number of data sessions

(PDPs/Bearers) 2 million bearers

Maximum number of TCP/UDP

connections 1 million simultaneous connections

18Gbps/10M pps for combined uplink and downlink. No

specific limit for uplink, as long as the total traffic is less
Maximum traffic in uplink than 18Gbps/10M pps.

18Gbps/10M pps for combined uplink and downlink. No

specific limit for downlink, as long as the total traffic is less
Maximum traffic in downlink than 18Gbps/10M pps.

The description of Memory Modules, Hard Disk Drives and processing unit are described in the point
2.1.1 Appliance Overview.

2.1.4 Physical Dimensions

Height in. (cm) Width in. (cm) Depth in. (cm)
3.44 (8.74) 17.54 (44.55) 26.75 (67.94)
A 2-RU space on a standard 19” four post Rack is required to mount the SmartAIR, with at least 4 RU of
free space above.
A Ball bearing rack kit with cable management arm is installed for SmartAIRs using copper connections.
This is not required for SmartAIRs with optical connections.

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2.1.5 Bypass Module Options
The SmartAIR-NEZ1 supports the following bypass module. The Bypass module determines the number
of links, the type of links and the connector types supported by the SmartAIR. It uses model V0001260.

Figure 2: SmartAIR Model

Vasona NICs
Part Copper 1G 10G
Number Description AC DC Fiber Fiber
SmartAIR1000 12 x 1GE Copper & 8 x 10GE Single-
V0001260   3 2
mode LR NIC AC bundle

For copper bypass module, the SmartAIR requires the use of RJ-45 ethernet cables.
For fiber bypass modules, the SmartAIR requires a LC connector at its end but the other end may be
either LC or SC connector type.

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2.2 Network Connectivity
The following figure shows the connectivity diagram for the Neza site:

Figure 3: High Level Connectivity

NEZRN2

Labels and current positions

SMARTAIR-NEZ1 LINK L1 P1P1 RAN

SMARTAIR-NEZ1 LINK L1 P1P2 CORE
SMARTAIR-NEZ1 LINK L2 P2P1 RAN
SMARTAIR-NEZ1 LINK L2 P2P2 CORE

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NEZRN4

Labels and current positions

SMARTAIR-NEZ1 LINK L3 P3P1 RAN

SMARTAIR-NEZ1 LINK L3 P3P2 CORE
SMARTAIR-NEZ1 LINK L4 P1P3 RAN
SMARTAIR-NEZ1 LINK L4 P1P4 CORE

Puertos actuales en MUTOA para NEZRN2 y NEZRN4

EQUIPO ACTIVO (SWITCH) PANELES DE ESPEJO

S F B SW TAR PTO Aplicación S F B R P

SVR 1 1 9S_MAC_NEZA_1 1 28 9S_MAC_NEZA_1 1 28 / VASONA NEZ1_NEZRN2 IUPS (PRINCIPAL) SVR 1 2 2 28

SVR 1 1 9S_MAC_NEZA_1 1 38 9S_MAC_NEZA_1 1 38 / VASONA NEZ1_NEZRN4 IUPS (PRINCIPAL) SVR 1 2 2 38
SVR 1 1 9S_MAC_NEZA_2 1 28 9S_MAC_NEZA_2 1 28 / VASONA NEZ1_NEZRN4 IUPS (RESPALDO) SVR 1 2 4 28
SVR 1 1 9S_MAC_NEZA_2 1 45 9S_MAC_NEZA_2 1 45 / VASONA NEZ1_NEZRN2 IUPS (RESPALDO) SVR 1 2 3 45

NEZEV1
Labels and current positions

SMARTAIR-NEZ1 LINK R1 P4P1 RAN

SMARTAIR-NEZ1 LINK R1 P4P2 CORE
SMARTAIR-NEZ1 LINK R2 P5P1 RAN
SMARTAIR-NEZ1 LINK R2 P5P2 CORE

NEZEV2
Labels and current positions

SMARTAIR-NEZ1 LINK R3 P4P3 RAN

SMARTAIR-NEZ1 LINK R3 P4P4 CORE
SMARTAIR-NEZ1 LINK R4 P5P3 RAN
SMARTAIR-NEZ1 LINK R4 P5P4 CORE

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 CROSSCONEXIONES REQUERIDA

DXVAM MSC NEZA

LADO A CROSSCONEXION CROSSCONEXCION
F B R M TX RX EQUIPO_PUERTO TX RX TX / RX EQUIPO PUERTO F B R
B 3 3 NEZEV1
1 1 4IuCS/IuPS/Iur : SMART AIR NEZ1 LINK1 RAN
2 P1P1 3 17 Y 18 SMARTAIR NEZ1 LINK R1 P4P1 RAN B 3 2
B 3 3 2 1 4IuCS/IuPS/Iur : SMART AIR NEZ1 LINK2 RAN
NEZEV1 2 P2P1 3 19 Y 20 SMARTAIR NEZ1 LINK R1 P4P2 CORE B 3 2
B 4 3 5 1 4 9R_MAC_ASNEZA_1 TenGiga 0/1/1/3 2 3 21 Y 22 SMARTAIR NEZ1 LINK R2 P5P1 RAN B 3 2
B 4 3 6 1 4 9R_MAC_ASNEZA_2 TenGiga 0/1/1/3 2 3 23 Y 24 SMARTAIR NEZ1 LINK R2 P5P2 CORE B 3 2
B 4 3 7 1 4 NEZEV2 IuCS/IuPS/Iu 2 3 17 Y 18 SMARTAIR NEZ1 LINK R3 P4P3 RAN B 4 2
B 4 3 8 1 4 NEZEV2 IuCS/IuPS/Iu 2 3 19 Y 20 SMARTAIR NEZ1 LINK R3 P4P4 CORE B 4 2
B 4 3 9 1 4 9R_MAC_ASNEZA_1 Te 0/1/1/2 2 3 21 Y 22 SMARTAIR NEZ1 LINK R4 P5P3 RAN B 4 2
B 4 3 10 1 4 9R_MAC_ASNEZA_2 Te 0/1/1/2 2 3 23 Y 24 SMARTAIR NEZ1 LINK R4 P5P4 CORE B 4 2

ODF ANEXO NEZ

LADO A CROSSCONEXION CROSSCONEXCION
F B R M TX RX EQUIPO_PUERTO TX RX TX / RX EQUIPO PUERTO F B R
B 3 3 NEZEV1
1 1 4IuCS/IuPS/Iur : SMART AIR NEZ1 LINK1 RAN
2 P1P1 3 17 Y 18 SMARTAIR NEZ1 LINK R1 P4P1 RAN B 3 2
B 3 3 2 1 4IuCS/IuPS/Iur : SMART AIR NEZ1 LINK2 RAN
NEZEV1 2 P2P1 3 19 Y 20 SMARTAIR NEZ1 LINK R1 P4P2 CORE B 3 2
B 4 3 5 1 4 9R_MAC_ASNEZA_1 TenGiga 0/1/1/3 2 3 21 Y 22 SMARTAIR NEZ1 LINK R2 P5P1 RAN B 3 2
B 4 3 6 1 4 9R_MAC_ASNEZA_2 TenGiga 0/1/1/3 2 3 23 Y 24 SMARTAIR NEZ1 LINK R2 P5P2 CORE B 3 2
B 4 3 7 1 4 NEZEV2 IuCS/IuPS/Iu 2 3 17 Y 18 SMARTAIR NEZ1 LINK R3 P4P3 RAN B 4 2
B 4 3 8 1 4 NEZEV2 IuCS/IuPS/Iu 2 3 19 Y 20 SMARTAIR NEZ1 LINK R3 P4P4 CORE B 4 2
B 4 3 9 1 4 9R_MAC_ASNEZA_1 Te 0/1/1/2 2 3 21 Y 22 SMARTAIR NEZ1 LINK R4 P5P3 RAN B 4 2
B 4 3 10 1 4 9R_MAC_ASNEZA_2 Te 0/1/1/2 2 3 23 Y 24 SMARTAIR NEZ1 LINK R4 P5P4 CORE B 4 2

The following figure shows the cabling for one IuPS link before SmartAIR is inserted.

Figure 4: Network Connectivity for one IuPS link before SmartAIR is inserted

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The following figure shows the cabling for one IuPS link with SmartAIR is inserted.

Figure 5: Network Connectivity for one IuPS link with SmartAIR is inserted

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2.2.1 Management Network Physical Connectivity
SmartAIR1000 has up two 2 Management Interfaces and 1 iLO interface; all of which are copper.
The SmartAIR requires three available switch ports on the OAM network for connecting the one
SmartAIR management and iLO interfaces.
SmartAIR management and iLO interfaces support 10/100/1000Mbps connections to the networks.
The SmartAIR-NEZ1 is connected in the following IP/MPLS Patch panel positions.

EQUIPO ACTIVO (SWITCH) PANELES DE ESPEJO PANEL HORIZONTAL

PUNTO DE CONSOLIDACION (MUTOA)
SALA F B UBI R P
S F B SW TAR PTO Aplicación S F B R P S F B R P

SVR 1 1 9S_MAC_NEZA_1 1 6 9S_MAC_NEZA_1 1_6 / GESTION SMART AIR NEZ1 Mgmt1 SVR 1 2 2 6 CONEXIÓN DIRECTA A PANEL ESPEJO
SVR 1 1 9S_MAC_NEZA_1 1 7 9S_MAC_NEZA_1 1_7 / GESTION SMART AIR NEZ1 iLO SVR 1 2 1 7 CONEXIÓN DIRECTA A PANEL ESPEJO
SVR 1 1 9S_MAC_NEZA_2 1 6 9S_MAC_NEZA_2 1_6 / GESTION SMART AIR NEZ1 Mgmt2 SVR 1 2 4 6 CONEXIÓN DIRECTA A PANEL ESPEJO

Figure 6: Network Connectivity management and ILO

2.2.2 Racks
The following figure shows the location of the SmartAIR at the Neza site:

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 ESPACIO ASIGNADO
A EQUIPO SMART
AIR NEZ1 EN FI - B1
UNIDADES DE RACK
3A6

Figure 7: Rack Information at Neza Site

Memoria Técnica Confidential 16

2.3 Power Supply Options
SmartAIR appliance can be powered by either an AC or DC power supply. For Telcel it is deployed using
AC power supply with 127 volts and 800 watts. The switch used is of 2x15 Amperes.

2.3.1 AC Power Supply

800W FS Platinum Ht Plg Pwr Supply Kit (HP 720479-B21)

Telcel has elected to use the following AC Power cables: “NEMA 5-15P To IEC-60320-C13”
The SmartAIR-NEZ1 is connected in the following power positions.

SISTEMA TABLERO POSICION DESCRIPCION

- UPS 2 28 SAMRAIR NEZA 1
- UPS 2 30 SAMRAIR NEZA 1

Figure 8: Power positions

2.4 SA Configuration
2.4.1 Hostname and IP Configuration
Each SmartAIR requires at least 2 IP address. One for the management interface and the other for the
iLO interface.
The SmartAIR hostname is SmartAIR-NEZ1 and has the following configuration:

SA - Neza

State Inline/LRP/RC
Management IP 10.198.99.36

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 iLO IP 10.198.99.37
iLO username Administrator
iLO password SRK6BPPJ
Subnet Mask 255.255.255.248
Gateway 10.198.99.33
Hostname SmartAIR-NEZ1
NEZRN2 PC 1025
NEZRN4 PC 1027
NEZEV1 PC 1028
NEZEV2 PC 1029
NEZRN2 IuPS Control plane vLANs 1103, 1104
NEZRN4 IuPS Control plane vLANs 1164, 1165
NEZEV1 IuPS Control plane vLANs 1311, 1312
NEZEV2 IuPS Control plane vLANs 2251, 2252
NEZRN2 IuPS User Plane vLANs 1112
NEZRN4 IuPS User Plane vLANs 1166
NEZEV1 IuPS User Plane vLANs 1313
NEZEV2 IuPS User Plane vLANs 2253
Non used IP 10.198.99.38
IP for Telcel use 10.198.99.34
IP for Telcel use 10.198.99.35
URRSG1 PC 1181
XOCSG2 PC 282
TECSG2 PC 682
NEXSG1 PC 481
ECASG2 PC 5682
NEZSG2 PC 1082

2.4.2 CLI Privilege Levels

Each new user is assigned a privilege level by the administrator. The SmartAIR CLI supports three
privilege levels:

 Viewer: the basic privilege level that should be assigned to users who do not need to change or
provision any new parameters in the SmartAIR. It grants the user access to all ‘show’ commands.
 Operator: the intermediate level that grants access to both show and configuration commands,
with the exception of the ability to configure user data masking.
 Administrative: the advanced level that grants access to all show and configuration commands.
The administrative level also provides access to debugging (performed by Vasona).

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3 System Administration
The following sections describe CLI commands for basic system administration. For a complete list of CLI
commands, please refer to the SmartAIR User Guide.

3.1 Basic System Administration

3.1.1 Stopping Application
There is no need to stop the SmartAIR application. If there is a need to stop the SmartAIR from taking
action, it is best to put the system in bypass. The following CLI command is used to put the system into
bypass:
system bypass force-bypass

3.1.2 Starting Application

If the SmartAIR application is already running, check if the system is in bypass:
show system bypass status

If the system is in bypass, use the following CLI command to make it come out of bypass. Once it comes
out of bypass, the SmartAIR is inline for b
oth control and data plane.
system bypass release-bypass
To re-start the SmartAIR application use the following CLI command
system reload-vn-service

3.1.3 System rebooting

To restart the SmartAIR, including reboot of the machine, use the following CLI command.
system restart-machine

3.1.4 Backup system

Backup of the SmartAIR configuration is done automatically on the SmartVISION. Whenever the
configuration is saved on the SmartAIR with the following CLI command, a copy of the configuration is
immediately saved on the SmartVISION.
system running-config save

There is no other backup required. The SmartAIR OS and the application itself are not backed up. If a
SmartAIR ever needs to be restored from scratch, please install the Vasona OS image provided by

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Vasona. Once the OS image is installed, please install the SmartAIR RPM and restore the last saved
config file from the SmartVISION.

3.1.5 Maintenance routines

Besides monitoring via SmartVISION Element section, each SmartAIR appliance does not require any
specific software daily operations to be maintained. The following scripts run on SmartVISION and are
intended to provide a daily performance view of each SmartAIR and SmartVISION. Part of the daily
operations will be to log into the SmartVISION server and copy the results of the scripts to the
appropriate location in Telcel for an analyst to generate and distribute the correct reports (including
Vasona's SmartAIR) to a wider audience. In event of Telcel base station expansion or if any additional
Vasona license needs to be deployed, it is recommended that Telcel contact and coordinate directly with
Vasona Customer Support. Vasona Customer Support is available to assist Telcel for any software or
hardware troubleshooting incident, see section 4.1.

3.2 Performance Monitoring

The following CLI commands are used to check the performance of the system and for monitoring the
system.
show system performance cpu-usage
show system performance memory-usage
show system performance file-system-usage

In general, there is no need to log into the SmartAIR to monitor the system. The SmartVISION element
screen and the events list can be used to monitor each SmartAIR. Please refer to the SmartVISION User
Guide for more information.

3.3 System Monitoring

The following CLI commands are used to check the performance of the system and for monitoring the
system.
#Vasona CLI:
tech=support
show system up-time

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show system operational-status

show system version

show management alarms

show system performance

show system traffic-mapping

show interfaces all statistics

show system umts location-reports-proxy

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show cells rate-control enabled

show subscribers active count

show subscribers idle count

show cells count

show interfaces

In general, there is no need to log into the SmartAIR to monitor the system. The SmartVISION element
screen and the events list can be used to monitor each SmartAIR. Please refer to the SmartVISION User
Guide for more information.

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4 Service and Support Information
4.1 System Life Cycle
After installation and commissioning, Vasona customer support will support Telcel in resolving any
issues that may arise with SmartAIRs; this includes hardware or software issues. To contact Vasona
Customer support, please follow the escalation matrix in section 4.3.
The SLA between Vasona Customer support and Telcel is summarized in the following table:

Service Level Agreement (SLA)*

Information and Documentation Website (7 x 24)

Help desk (Call Center) Hotline

7 x 24
Availability in case of emergencies

Minor and/or
Classification of events Critical Major
Inquiries

Support Availability
(Telephone support, Remote access, 7 x 24 7 x 24 5X8
On-site support)

Response time as from notification of

Technical < 30 minutes < 30 minutes < 30 minutes.
events
Support
Temporary Recovery Time service 4 hours, 85%,
3 days, 85%,
restoration without Vasona’s DRCF 2 hours 6 hours,
20 days,100%
nor Insight functions 100%

Final
7 days, 85%; 20 days, 85%;
Resolution Non-Bug Case < 5 days
15 days,100% 30 days,100%
Time

30 days,95%; Next minor

45 30 days,85%; release,85%;
Bug Case
45 days,100% Next major
days,100% release,100%

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 Service Level Agreement (SLA)*

Service report 12 times a year (1 per month)

Review of level of service meetings 12 times a year

Without redundancy 7 hours from identification of failed component

Change of damaged
Hardware 48 hours from identification of failed
With redundancy
component

4.2 Licensing System

Licensing is administered from the SmartVISION. There is no specific configuration required for licenses
on the SmartAIR.
SmartVISION supports two types of perpetual (cell-specific) licenses. The licenses define the maximum
number of cells for which:
 Metrics are collected (Cell Metrics license)
 Dynamic Rate Control with Feedback (DRCF) is enabled (DRCF license)

4.2.1 Cell Metrics License

SmartAIR has the ability to gather a variety of metrics for cells, enabling operators to analyze the data
and reach conclusions.
The cells for which Cell Metrics are collected are determined either automatically – according to an
uploaded list of entitled cell prefixes - until the maximum quota is reached, or by uploading a list of
specific cell IDs to SmartVISION.
The Cell Metrics license also enables an administrator to designate specific cells so that data is collected
at fine resolution (every 5 seconds, instead of every 5 minutes). A maximum of 2000 cells may be
defined as high resolution cells in each SmartAIR. The total number of fine-resolution cells configured in
SmartVISION has an implication on the amount of required SmartVISION server storage.
Information on designating cells for fine resolution reporting is detailed further in the SmartVISION User
Guide.
Note: Fine resolution reporting is available for SmartAIRs running version 2.1 and up only.

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4.2.2 DRCF License
SmartAIR activates Dynamic Rate Control with Feedback (DRCF) to alleviate congestion in cells and
provide better QoE for subscribers. DRCF is active for a maximum number of cells, according to the
license purchased.

The cells for which DRCF is enabled are determined either automatically, until the maximum quota is
reached, or by uploading a list of cell IDs to SmartVISION, as described in the SmartVISION User Guide.

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4.3 Escalation Matrix
Order of Function Name Contact Details Time to Next
Escalation Level of
Escalation

1 Help Desk Call Center 01-800-099-0799 10 minutes

2 Field Engineer Analu Moreno +52-55-2503-3879 5 minutes

Espinosa
3 Field Engineer Emmanuel Renan +52-55-2731-5568 5 minutes
Cetina Gonzalez
4 Field Engineering Lead Yacov Kogan +1 510-759-4063 5 minutes

5 Director Global Field Felicia Tsui +1 619-517-8585 5 minutes

Engineering
6 Director Customer Suraj Subramanian +1-682-554-2712 5 minutes
Support
7 Director of Shay Kosto +972 54 497 0153 5 minutes
Engineering Escalation

8 Account Manager Francisco Magaña +52-1-5512953596 5 minutes

9 SVP, Global Ron Howe +1-972-310-0313 5 minutes

Operations
10 CEO Biren Sood +1 408-209-1142 5 minutes

4.4 Documentation and Additional Resources

 SmartAIR Installation Guide
 SmartAIR/SmartVISION User Guide
 Release Notes
 Datasheets
 Acceptance Documents
 Solution Overview Document
 Acceptance Tests

Please contact Vasona Customer Support for the latest version of the above documentation.

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SIGNATURES

José Luis Román Juan Manuel Licona

Gerente de soporte a procesos operativos OyM Project Manager

Aníbal Hernández Yacov Kogan

Jefe de soporte a procesos operativos OyM Implementación

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