Samsung SCX-5835 - Service Manual

Service Manual
DIGITAL LASER MFP

SCX-5835NX_5935NX Series
■ 160GB HDD
■ 33 ppm(A4) Network-ready MFP ■ High Performance CCDM

The keynote of Product
■ Toner cartridge ■ Easy to install ( CRU & Option )

: Initial : 4K / Sales : 4K,10K
■ Color Graphic Touch-Screen LCD (7”)
■ Paper handling
: 500 sheets Standard cassette ■ Low Cost per Page
: 500 sheets Optional cassette
: 50 sheets DADF ■ Direct USB
GSPN (Global Service Partner Network)
North America : service.samsungportal.com

Latin America : latin.samsungportal.com
CIS : cis.samsungportal.com
Europe : europe.samsungportal.com
China : china.samsungportal.com ⓒ Samsung Electronics Co.,Ltd. June. 2010
Asia : asia.samsungportal.com Printed in Korea.
Mideast & Africa : mea.samsungportal.com VERSION NO. : 1.00 CODE : 5835-N0000E
Contents
chapter 1 Precautions
1.1 Safety Warning……………………………………………………… 1-1
1.2 Caution for safety…………………………………………………… 1-2
1.3 ESD Precautions… ………………………………………………… 1-5
1.4 Super Capacitor or Lithium Battery Precautions………………… 1-5
chapter 2 Product Overview

2.1 Product Overview…………………………………………………… 2-1
2.1.1 Product Summary……………………………………………… 5-1
2.1.2 Specifications…………………………………………………… 2-2
2.1.3 Model Comparison… ………………………………………… 2-11
2.2 System Overview …………………………………………………… 2-14
2.2.1 System Configuration… ……………………………………… 2-15
2.2.2 Hardware Configuration… …………………………………… 2-15
2.2.3 Mechanic Configuration… …………………………………… 2-22
chapter 3 Disassembly and Reassembly

3.1 Disassembly and Reassemblyons on Disassembly… ………… 3-1
3.2 Maintenance Parts… ……………………………………………… 3-2
3.3 General Disassembly… …………………………………………… 3-3
3.3.1 Fuser Unit… …………………………………………………… 3-3
3.3.2 DADF Pick up unit and rubber pad … ……………………… 3-3
3.3.3 Pick up roller… ………………………………………………… 3-4
3.3.4 Transfer roller … ……………………………………………… 3-4
3.3.5 Cover… ………………………………………………………… 3-5
3.3.6 DADF Board …………………………………………………… 3-7
3.3.7 Scan Assy… …………………………………………………… 3-8
3.3.8 Middle Cover…………………………………………………… 3-10
Contents
3.3.9 HDD/ Main PBA/ Fax board… ……………………………… 3-11

3.3.10 SMPS board… ……………………………………………… 3-12
3.3.11 Main Drive unit………………………………………………… 3-12
3.3.12 HVPS board…………………………………………………… 3-13
3.3.13 LSU Unit… …………………………………………………… 3-13
chapter 4 Alignment and Troubleshooting

4.1 Alignment and Adjustments………………………………………… 4-1
4.1.1 Paper path……………………………………………………… 4-1
4.1.2 Clearing Paper Jams… ……………………………………… 4-2
4.1.3 Abnormal Image Printing and Defective Roller……………… 4-13
4.1.4 Control Panel overview… …………………………………… 4-15
4.1.5 Understanding The Status LED… …………………………… 4-18
4.1.6 Menu overview… ……………………………………………… 4-19
4.1.7 Firmware Upgrade… ………………………………………… 4-31
4.1.8 Diagnostics……………………………………………………… 4-35
4.2 Troubleshooting…………………………………………………… 4-59
4.2.1 Procedure of Checking the Symptoms… …………………… 4-59
4.2.2 Error Message… ……………………………………………… 4-60
4.2.3 Solution… ……………………………………………………… 4-64
chapter 5 System Diagram

5.1 Block Diagram… …………………………………………………… 5-1
5.2 Connection Diagram……………………………………………… 5-3
chapter 6 Reference Information

6.1 Tool for Troubleshooting… ………………………………………… 6-1
6.2 Acronyms and Abbreviations… …………………………………… 6-2
Contents
6.2.1 Acronyms… …………………………………………………… 6-2

6.2.2 Service Parts…………………………………………………… 6-4
6.3 The Sample Pattern for the Test…………………………………… 6-8
6.4 Selecting a location… ……………………………………………… 6-9
attached Exploded Views & Parts List

Precautions
1. Precautions
In order to prevent accidents and damages to the equipment please read the precautions listed below
carefully before servicing the product and follow them closely.
1.1 Safety warning

(1) Only to be serviced by a factory trained service technician.
High voltages and lasers inside this product are dangerous. This product should only be serviced by a
factory trained service technician.
(2) Use only Samsung replacement parts.

There are no user serviceable parts inside the product. Do not make any unauthorized changes or
additions to the product as these could cause the product to malfunctions and create an electric shocks
or fire hazards.
(3) Laser Safety Statement

The product is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1
Subchapter J for Class 1(1) laser products, and elsewhere, it is certified as a Class I laser product con-
forming to the requirements of IEC 825. Class I laser products are not considered to be hazardous. The
laser system and product are designed so there is never any human access to laser radiation above a
Class I level during normal operation, user maintenance, or prescribed service condition.
Warning >> Never operate or service the product with the protective cover removed from Laser/Scanner
assembly. The reflected beam, although invisible, can damage your eyes.
When using this product, these basic safety pre-cautions should always be followed to reduce
risk of fire, electric shock, and personal injury.
1-1
Service Manual Samsung Electronics
Precautions
1.2 Caution for safety

1.2.1 Toxic material
This product contains toxic materials that could cause illness if ingested.
(1) If the LCD control panel is damaged, it is possible for the liquid inside to leak. This liquid is toxic.
Contact with the skin should be avoided. Wash any splashes from eyes or skin immediately and contact
your doctor. If the liquid gets into the mouth or is swallowed, see a doctor immediately.
(2) Please keep imaging unit and toner cartridge away from children. The toner powder contained in the
imaging unit and toner cartridge may be harmful, and if swallowed, you should contact a doctor.
1.2.2 Electric shock and fire safety precautions

Failure to follow the following instructions could cause electric shock or potentially cause a fire.
(1) Use only the correct voltage, failure to do so could damage the product and potentially cause a fire or
electric shock.
(2) Use only the power cable supplied with the product. Use of an incorrectly specified cable could cause the
cable to overheat and potentially cause a fire.
(3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could
lead to a fire, and/or cause your ceiling or lamp lights to flicker.
(4) Do not allow water or other liquids to spill into the product, this can cause electric shock. Do not allow
paper clips, pins or other foreign objects to fall into the product, these could cause a short circuit leading
to an electric shock or fire hazard.
(5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock.
When servicing the product, remove the power plug from the wall socket.
(6) Use caution when inserting or removing the power connector. When removing the power connector, grip it
firmly and pull. The power connector must be inserted completely, otherwise a poor contact could cause
overheating possibly leading to a fire.
(7) Take care of the power cable. Do not allow it to become twisted, bent sharply around corners or wise
damaged. Do not place objects on top of the power cable. If the power cable is damaged it could overheat
and cause a fire. Exposed cables could cause an electric shock. Replace the damaged power cable
immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on the
power cable, weakening the cover or exposing cables causing fire and shock risks.
(8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should
be repaired immediately. Take care not to cut or damage the power cable or plugs when moving the
machine.
(9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected
from the power source when such weather conditions are expected. Do not touch the machine or the
power cord if it is still connected to the wall socket in these weather conditions.
(10) Avoid damp or dusty areas, install the product in a clean well ventilated location. Do not position the
machine near a humidifier or in front of an air conditioner. Moisture and dust built up inside the machine
can lead to overheating and cause a fire or cause parts to rust.
(11) D o not position the product in direct sunlight. This will cause the temperature inside the product to rise
possibly leading to the product failing to work properly and in extreme conditions could lead to a fire.
(12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it
could make contact with a high voltage conductor inside the machine and cause an electric shock.
1-2
Precautions
1.2.3 Handling precautions

The following instructions are for your own personal safety to avoid injury and so as not to damage the
product.
(1) Ensure the product is installed on a level surface, capable of supporting its weight. Failure to do so could
cause copy quality problems, and/or the product to tip or fall.
(2) The product contains many rollers, gears and fans. Take great care to ensure that you do not catch your
fingers, hair or clothing in any of these rotating devices.
(3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the product
which if spilled could get into the machine and cause damage or a shock or fire hazard.
(4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a
humidifier or heater. Damage could be caused to the product in such areas.
(5) Do not place candles, burning cigarettes, etc on the product, These could cause a fire.
1.2.4 Assembly / Disassembly precautions

Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also
cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly.
Please carry out the following procedures before dismantling the product or replacing any parts.
(1) Check the contents of the machine memory and make a note of any user settings. These will be erased if
the main board or network card is replaced.
(2) Ensure that power is disconnected before servicing or replacing any electrical parts.
(3) Disconnect interface cables and power cables.
(4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or
temperature rating are correct.
(5) When removing or re-fitting any parts do not use excessive force, especially when fitting screws into
plastic.
(6) Take care not to drop any small parts into the machine.
(7) Handling of the OPC Drum
- The OPC Drum can be irreparably damaged if it exposed to light.
Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandescent room
lighting. Exposure for as little as 5 minutes can damage the surface of the photoconductive properties
and will result in print quality degradation. Take extra care when servicing the product. Remove the OPC
Drum and store it in a black bag or other lightproof container. Take care when working with the Covers
(especially the top cover) open as light is admitted to the OPC area and can damage the OPC Drum.
- Take care not to scratch the green surface of OPC Drum Unit.
If the green surface of the Drum Cartridge is scratched or touched the print quality will be compromised.
1-3
Precautions
1.2.5 Disregarding this warning may cause bodily injury

(1) Be careful with the high temperature part.
The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser to
cool down before disassembly.
(2) Do not put finger or hair into the rotating parts.
When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor,
fan, etc.). If do, you can get harm.
(3) When you move the printer

-W hen transporting/installing the equipment be sure to hold the positions as shown in the reference
chapter.
The equipment is quite heavy and weighs approximately 23.1Kg (including consumables), therefore pay
full attention when handling it.
-B e sure not to hold the movable parts or units (e.g. the control panel, DADF) when transporting the
equipment.
- Be sure to use a dedicated outlet with 110V/220Vpower input.
- The equipment must be grounded for safety.
-S elect a suitable place for installation. Avoid excessive heat, high humidity, dust, vibration and direct
sunlight.
- Provide proper ventilation since the equipment emits a slight amount of ozone.
- To insure adequate working space for the copying operation, keep a minimum clearance of 10cm (3.9”
on the left, 10 cm (3.9”) on the right and 10 cm (3.9”) on the rear.
- The equipment shall be installed near the socket outlet and shall be accessible.
- Be sure to fix and plug in the power cable securely after the installation so that no one trips over it.
1-4
Precautions
1.3 ESD precautions

Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly
called “Electrostatically Sensitive (ES) Devices” or ESDs. Examples of typical ESDs are: integrated
circuits,some field effect transistors, and semiconductor “chip” components.
The techniques outlined below should be followed to help reduce the incidence of component damage
caused by static electricity.
Caution >>Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain

off any electrostatic charge on your body by touching a known earth ground. Alternatively, employ a
commercially available wrist strap device, which should be removed for your personal safety reasons prior
to applying power to the unit under test.
2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface,
such as aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity
of the assembly.
3. Use only a grounded tip soldering iron to solder or desolder ESDs.
4. Use only an “anti-static” solder removal device. Some solder removal devices not classified as “anti-static”
can generate electrical charges sufficient to damage ESDs.
5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to
damage ESDs.
6. Do not remove a replacement ESD from its protective packaging until immediately before installing it.
Most replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil,
or a comparable conductive material.
7. Immediately before removing the protective shorting material from the leads of a replacement ESD, touch
the protective material to the chassis or circuit assembly into which the device will be installed.
8. Maintain continuous electrical contact between the ESD and the assembly into which it will be installed,
until completely plugged or soldered into the circuit.
9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as
the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static
electricity sufficient to damage an ESD.
1.4 Super Capacitor or Lithium Battery Precautions

1. Exercise caution when replacing a super capacitor or Lithium battery. There could be a danger of explosion
and subsequent operator injury and/or equipment damage if incorrectly installed.
2. Be sure to replace the battery with the same or equivalent type recommended by the manufacturer.
3. Super capacitor or Lithium batteries contain toxic substances and should not be opened, crushed, or
burned for disposal.
4. Dispose of used batteries according to the manufacture? instructions.
1-5
Product spec and feature
2. Product spec and feature

2.1 Product Overview
2.1.1 Product Summary
Premium LMFP with High Reliability and Quality

Target user : 10 Persons N/W Small Workgroup
■ 33 ppm(A4) Network-ready MFP

■ Toner cartridge
: Initial : 4K / Sales : 4K,10K
■ Paper handling
: 500 sheets Standard cassette
: 500 sheets Optional cassette
: 50 sheets DADF
■ 160GB HDD
■ High Performance CCDM
■ Easy to install ( CRU & Option )
■ Color Graphic Touch-Screen LCD (7”)
■ Low Cost per Page
■ Direct USB
2-1
2.1.2 Specifications
• Product Specifications are subject to change without notice. See below for product specifications.
2.1.2.1 General Print Engine
Item Description
Engine Speed Simplex Up to 33 ppm in A4 (35 ppm in Letter)
Duplex Up to 17 ipm in A4 (18 ipm in Letter)
FPOT From Ready Less than 8.5 sec
From Power Save Less than 25 sec
Resolution Optical 600 x 600 dpi
Enhanced Addressible 1200 dpi
Printer Languages PCL6, PostScript3, PDF 1.4, TIFF, EPSON/IBM Pro (Israel only)
Fonts PCL:93 scalable, 1 bitmap, PS:136, OCR Font(OCR-A, OCR-B),
barcode, 2-D barcode
Downloadable Fonts Yes (PCL & PS3 S/W Font)
2.1.2.2 Controller & S/W
Item Description
Processor Chorus3 360Mhz
DRAM Std. 256 MB
Max. 512 MB
Memory Expansion 1 DDR1 SODIMM Slots(Option Memory: 256MB DDR1)
Storage(Std.) 80GB HDD
Printer driver Supporting OS [Windows]
- Windows 2000/XP(32/64bit)/2003(32/64bit)/Vista(32/64bit)/
2008(32/64bit)
[Linux]
- RedHat 8.0 ~ 9.0
- Fedora Core 1~4
- Madrake 9.2 ~ 10.1
- SuSE 8.2 ~ 9.2
[Mac]
- Mac OS X 10.3~10.5
Default Driver PCL6 (For Windows), PS (for Mac, Linux)
2-2
Item Description
Printer driver Driver feature [Windows]
(Continue..) - Watermark, Overlay, N-up printing, Poster printing
- Duplex, Quality, Color mode (Color, Gray scale)
- Support Color spec., Device color, color management
[Mac/Linux]
- N-up printing, Duplex, Quality
- Color mode (Color, Gray scale)
WHQL Windows 2000/XP(include 64bit)/2003/Vista
Language English, French, German, Italian, Spanish, Korean, Russian,
Localization Brazilian Portuguese
Scan driver TWAIN Yes (N/W and USB)
WIA Yes (USB Only)
Supporting OS [Windows]
- Windows 2000/XP(32/64bit)/2003/Vista(32/64bit)
[Linux]
- RedHat 8 ~ 9
- Fedora Core 1~4
- Madrake 9.2 ~ 10.1
- SuSE 8.2 ~ 9.2
[Mac]
- Mac OS 10.3~10.5
Application PC-FAX Yes
NW-FAX Yes (Supported through SmarThru Office)
OCR ReadIRIS
Smart Panel Yes (Install default: Windows, Linux, Mac)
Network Set IP, SWAS 4.0 & SWS
Management SWAS Plug-In
- Job Accounting, Storage management, Cloning, Remote Install
* Supported Web Browser:

- IE 5.5 or higher
- FireFox 1.5 or higher
- Safari 1.3 or higher
HDD File N/A
Management S/W
SmarThru Smarthru Office v2.0, SmarThru WorkFlow v2.0 (Optional)
2-3
Item Description
Interface Parallel No
(IEEE 1284)
USB Hi-Speed USB 2.0 Host (2 channel)
* Use:
• Front
- Scan to USB
- USB direct printing
- F/W down load for system upgrade
• Rear
- Card Reader w/ Jscribe
Hi-Speed USB 2.0 Peripheral (1Channel)
Wired LAN Ethernet 10/100/1000 Base TX
Foreign Device Optional
Interface (FDI)
Network Network OS [Windows]
Interface - Microsoft Windows
2000/XP(32/64bits)/2003(32/64bits)/Vista(32/64bits)
[Mac]
- Mac OS 10.3~10.5
[Linux]
- RedHat 8 ~ 9
- Fedora Core 1~4
- Madrake 9.2 ~ 10.1
- SuSE 8.2 ~ 9.2
[Novell]
- Netware 5.x, 6.x(TCP/IP Only)
[Others]
- Unix(HP-UX,Solaris,SunOS, SCO)
Protocol * TCP/IP :
TCP/IPv4, HTTP, SNMPv1/v2c/V3, LDAP, SMTP, SSL/TLS,
IPSec
IP Addressing Static IP, Auto IP, BOOTP, DHCP
SNMP/MIB Access Host Resource MIB(RFC 2790), Printer MIB(RFC 3805)
Finisher MIB(RFC(3806), Samsung private MIB, SNMP Trap
User Interface LCD 800 x 480 7 WVGA Color graphic LCD with Touch-Screen, 16bit
color
2-4
2.1.2.3 Scan
Item Description
Scan method Color CCDM
Compatibility TWAIN(USB & N/W), WIA(Only for USB)
Color Mode Mono / Gray / Color
Scan Speed Color/Mono. Gray 0.73msec/line @600*600dpi
Mono Binary 0.365msec/line @300*300dpi
Resolution Optical 600 x 600ppi
Enhanced 4,800 x 4,800ppi
Gray Scale 256 levels
Scan Size Max. Document Max.216mm(8.5)
Width
Effiective Scan Max 208mm(8.2inch)
Width
Max. Document Max.356mm (Legal)
Length
Scan Depth Color Internal : 36 bits
External : 24 bits
Mono - 1bit for Linearity & Halftone
- 8Bits for Gray scale
Image Compression PDF,JPEG,BMP,TIFF
2-5
2.1.2.4 Copy
Item Description
Copy Speed SDMC Simplex: up to 33 cpm in A4 (35 cpm in Letter)
(DADF) (Single Document Duplex : up to 17 cpm in A4 (18 cpm in Letter)
Multiple Copy)
MDSC Simplex: up to 29 cpm in A4 (30 cpm in Letter)
(Multiple Document Duplex : up to 12 cpm in A4 (13 cpm in Letter)
Single Copy)
FCOT From Ready Platen : Less than 9.5 sec
DADF : Less than 11.5 sec
Zoom Range 25% ~ 400% in 1% increments (Platen)
25% ~ 200% in 1% increments (DADF)
Multi Copy 1~999
Original Type Text Platen: Scan 600x600dpi , Printing 600x600dpi
DADF: Scan 300x300dpi, Printing 600x600dpi
Text/Photo Platen: Scan 600x600dpi, Printing 600x600dpi
Photo Platen: Scan 600x600dpi, Printing 1200x1200dpi
Reduce & Enlarge * Zoom Range : 25% to 400% in Platen, 25% to 200% in ADF
* Preset
[Original(100%)]
[Auto Fit]
[A4 → A5(71%)]
[LGL→LTR(78%)]
[LGL→A4(83%)]
[A4→LTR(94%)]
[EXE→LTR(104%)]
[A5 → A4(141%)]
25%, 50%,150%, 200%, 400%
[Custom:25-400%)]
Duplex Copy Using Platen
- 1 → 1Sided
- 1 → 2Sided
Using DADF
- 1 → 1Sided
- 1 → 2Sided Short,
- 1 → 2Sided Long,
- 2 → 1Sided
- 2 → 1Sided, Rotate Side2
- 2 → 2Sided Short
- 2 → 2Sided Long
2-6
2.1.2.5 Fax
Item Description
Compatibility ITU-T G3
Communication System PSTN/PABX
Modem Speed 33.6Kbps
TX Speed 3sec (Mono/Standard/ECM-MMR, ITU-T G3 No.1 Chart)
Compression MH/MR/MMR/JBIG/JPEG
Color Fax Yes (TX only)
ECM Yes
Resolution Std 203*98dpi
(Mono) Fine 203*196dpi
S.Fine 300*300dpi
Resolution Std 200*200dpi (TX Only)
(Color) Fine 200*200dpi (TX Only)
S.Fine 200*200dpi (TX Only)
Scan speed Platen 0.365msec/line at 300*300dpi
DADF 0.365msec/line at 300*300dpi
Telephone Speed Dial 200 Locations
Features One touch dial NONE
Chain Dial NONE
Manual Dial Yes
Last Number Yes
Redial
Automatic Redial Yes
Transmission
Pause Yes
Flash No
Handset & Cradle NONE
Ringer Volume OFF. LOW, MEDIUM, HIGH
Tone/Pulse Select Selectable in Tech Mode
VoIP Support Yes. ( The communication in VoIP network is supported, but
the fax quality may be fallen. Beacause the purpose of VoIP
network is not fax but Internet network for voice. )
2-7
2.1.2.6 Paper Handling
Item Description
Bypass Tray Capacity Plain paper : 50 sheets
Transparency : 5 sheets
Envelopes : 5 sheets
Media sizes 76.2x127 mm(3x5) ~ 215.9x355.6mm (8.5x14.0)
Banner Size Printing : 216mm x 900mm
Media type Printer Default, Plain Paper, Thick Paper, Thin Paper, Bond
Paper, Color Paper, CardStock, Labels, Transparency,
Envelope, Preprinted, Cotton, Recycled Paper, Archive
Media weight 16~43lb (60 to 163g/m²)
Standard Capacity 500 sheets @ 20lb (80g/m²)
Cassette Media sizes Letter, Legal, Oficio, Folio, A4, JIS B5, ISO B5, Executive, A5
Tray
Media types Plain Paper, Thin Paper, Pre-Printed, Recycled, Thick, Archive
Media weight Plain Paper : 75~90 g/m²
Thin Paper : 60~70 g/m²
Thick Paper : 90~105 g/m²
Pre-Printed : 75~90 g/m²
Recycled : 60~90 g/m²
Duplex : 75~90 g/m²
Optional Capacity 500 sheets @ 20lb (80g/m²), drawer type
Cassette Media sizes Letter, Legal, Oficio, Folio, A4, JIS B5, ISO B5, Executive, A5
Tray(SCF)
Media types Plain Paper, Thin Paper, Pre-Printed, Recycled, Thick, Archive
Optional Media weight Plain Paper : 75~90 g/m²
Cassette Thin Paper : 60~70 g/m²
Tray(SCF) Thick Paper : 90~105 g/m²
(Continue..) Pre-Printed : 75~90 g/m²
Recycled : 60~90 g/m²
Duplex : 75~90 g/m²
Output Stacking 250 sheets @ 20lb (80g/m²)
DADF Capacity 50 sheets ( 20lb, 80g/m²)
2-sided Document Yes (Reversing)
Scanning
Document Size Width: 145 ~ 216mm (5.7~8.5)
Length : 145 ~ 356mm (5.7 ~ 14.0) for Single page scan
145 ~ 400mm (5.7 ~ 15.7) for Multi pages scan
Bank Check Scan : 69.6mm x 152.4mm
Document Weight 12.5~28lb
2-8
2.1.2.7 Consumables (CRU)
Item Description
Toner Cartridge MLT-D206S Average Continuous Black Cartridge Yield: 4,000* standard
pages
* Declared yield value in accordance with ISO/IEC 19752
MLT-D206L Average Continuous Black Cartridge Yield: 10,000* standard
pages
* Declared yield value in accordance with ISO/IEC 19752
2.1.2.8 Consumables (FRU)
Item Item Description

DADF Rubber Pad JC97-03069A 50,000 feeds
DADF Pick-up Assembly JC97-03070A 100,000 feeds
Pick up roller JC97-02441C 150,000 feeds
Transfer Roller JC66-01181A 100,000 images
Fuser Unit JC96-05064A(220V) 100,000 images
JC96-05063A(110V)
2-9
2.1.2.9 Service & Environment
Item Description
AMPV 2500 pages/month (A4 size, IDC 5% coverage)
Max Monthly Duty 75,000 pages/month (A4 size, IDC 5% coverage)
MPBF ( Mean Page Between Failure) 50,000 pages
MTTR (mean time to repari) 30 minutes
Temperature Operating 10℃ ~ 32℃
Storage 20℃ ~ 40℃
Humidity Operating 20~80% RH
Storage 10~90% RH
Input Voltage AC 110-127V or AC 220-240V
Noise Printing 52 dB
Simplex / Duplex
Copying 54 dB
Simplex / Duplex
Standby 39 dB
Power Consumption Ready Less than 100W
AVG. Less than 750W
Power save Less than 25W
Power off 0W
Dimensions (WxDxH) 500x465x547 mm
Weight (with consumables) 23.1Kg
Item Description
Optional Tray (SCF) SCX-S5835A 500 sheets feeder
Memory CLP-MEM202 256 MB
Jscribe SCX-KIT10J JScribe Related S/W Enabler
2-10
2.1.3 Model Comparison
SAMSUNG
HP Lexmark Lexmark
SCX-5835NX
LJ M3035 X642e New 4dte
SCX-5935NX
Image
Speed
33ppm/35ppm 33ppm/35ppm 43ppm/45ppm 38ppm/40ppm
(A4/Ltr.)
Copy size A4 A4 Legal Legal

Printer
Resolution 1,200 x 1,200 dpi 1,200 x 1,200 dpi 1,200 x 1,200 dpi 1,200 x 1,200 dpi
PCL5e, PCL6, PS, PCL5, PCL6, PS, PCL5, PCL6, PS, PCL5, PCL6, PS,
Emulation
PDF1.5 PDF1.5 PDF1.5 PDF1.5
Duplex Print Standard Standard Option Standard
Speed 35cpm 35cpm 35cpm 35cpm (Estimated)
Resolution 600dpi 600 dpi 600 dpi 600 dpi (Estimated)

Copy
25 – 400%
Zoom 25 – 400% 25 – 400% 25 – 400%
(Estimated)
Scan Resolution 600dpi 600dpi 600dpi 600dpi (Estimated)
Modem
33.6 Kbps LJ-M3035xs Only 33.6 Kbps 33.6 Kbps
Speed
Fax
HDD Backup
Memory HDD Backup - HDD Backup
(LJ-M3035xs Only)
DADF 50sh. 50 sh 50sh. 50sh.

Paper
Handling Input 500 sh. Tray 500 sh. Tray 500 sh. Tray 2 x 250 sh. Tray
Tray(Std.) 50 sh. MP 100 sh. MP 100 sh. MP 50 sh. MP
Memory
256MB(512MB) 128MB(640MB) 256MB(?)
Std.(Max)
General
Q7551x
Toner 4K, 10K 10K, 21K 9K, 15K
(13,000 sh.)
2-11
2.2 System Overview
■ Front View
1 Document feeder cover 11 Multi-purpose tray

2 Document feeder width guides 12 Front cover
3 Document feeder input tray 13 Document output tray
4 Document feeder output tray 14 USB memory port
5 Front cover handle 15 Control panel
6 Multi-purpose tray handle 16 Toner cartridge
7 Handle 17 Multi-purpose tray paper width guides
8 Paper level indicator 18 Scanner lid
[a]
9 Optional tray 2 19 Scanner lock switch
10 Tray 1 20 Scanner glass
[a] Optional device.
2-12
■ Rear View
1 USB host port 6 Duplex unit

2 USB port 7 Rear cover
3 Network port 8 Power receptacle
4 Telephone line socket 9 Power-switch
5 Extension telephone socket (EXT) 10 Control board cover
2-13
■ System Layout
Scanner / DADF
1
2
4
3
5
520 sh. Cassette

500
1 OP Panel / 7 “ LCD Touch Screen

2 Toner Cartridge
3 MP Roller
4 Fuser Unit
5 Duplex Unit
2-14
2.2.1 System Configuration
SCX-5835NX_5935NX Series consist of Main Control Part, Operation Panel Part, Scanner Part, Line
Interface Part ,Power Part and Optional DIMM(Dual-In-Memory Module) for Scan-To-Email.
Main Controller is commonly applied in all products, SCX-5835NX_5935NX Series, and in case of necessary
a part of components or Module is selectively adopted in accordance with required feature of each model.
2.2.2 Hardware Configuration
DADF PBA
HVPS
SMPS
MAIN PBA
Fax Board
OPE PBA
2-15
2.2.2.1 Main Controller
The Main Control Part comprises 1 CPU and 1 B’D by adopting the dedicated Controller for Fax & LBP. The
Scanner Part comprises DADF& CCD and connected with Main board through Harness.
4-1. Main Board
Scan MOTIC
Flash Memory
CHORUS3(ASIC)
USB IC
DDR2 DIMM
Network IC
2-16
CPU (CHORUS3)
It uses the ARM 926EJS, 32Bit RISC Processor, which is dedicated Controller for Printer & Fax function and
drives the each internal Operation Block by system program of Flash Memory and thereby controlling the
whole System.
- Main Function Block : Completely Integrated System for Embedded Applications,
▶ 32 Bit RISC Architecture, Efficient and Powerful ARM 926EJS Core.

▶ LSU Interface Module for Interfacing PVC or HPVC with LSU
▶ Dual Memory Bus Architecture
- Operation Frequency : AHB Bus: 133MHz, Internal System Bus: 120MHz
- Operation Power : 3.3V / 1.0V(core)
Flash Memory
It stores system program, Fonts data(PCL, PS/3), and can download the system program through PC
Interface or Network.
- Capacity: 32M Byte
- Access Time : 80 nsec
System Memory (DDR2)
It is used as Swatch Buffer for Printing, Scan Buffer for Scanning and System Working Memory Area.
- System memory: 256MB Capacity
- Max Frequency: 120 MHz
System Data Memory (EEPROM + Flash Memory)
This memory, which is for storing the operation variable & the setting parameter of Elbert2, keeps the
information.
Optional Memory (DIMM)
SCX-5835NX_5935NX Series provide one (1) Extension Slot for extending Memory. The RAM Extension
Slot can be used for:
General Memory Extension
256 MB Optional Memory is available.
2-17
2.2.2.2 SMPS board
SMPS( Switching Mode Power Supply ) Board supplies electric power to a Main Board and other boards
through a Main Controller by +5V,+24V from 110V/220V power input. It has safety protection modes for over
current and load.
Fuse 5V
Fuse 5V
Fuse 24V
2-18
DC Output Connector( CON3 )
Description PIN NO PIN ASSIGN PIN NO Description
Fuser ON Power
Fuser_On 1 2 24VS
(Active High) (Photo Triac Bias)
Power +24V 3 4 GND +24V Ground
Relay On Relay_On 15 16 OFF/SINK +24V On/OFF
AC Input Connector( CON1 ) SMPS → Heater Controller( CON2 )
PIN ASSIGN PIN NO Description PIN ASSIGN PIN NO Description
1 AC_L 1 AC_L
AC Output
AC Input
for Heater
2 AC_N 2 AC_N
2-19
2.2.2.3 HVPS board
HVPS(High Voltage Power Supply)
HVPS Part outputs the generated high voltage for THV/MHV/BIAS/DETACH/FUSER BIAS by inputting 24V,
and the output high voltage is provided into OPC Cartridge and Transfer Roller.
2-20
2.2.2.4 FAX Board
Specifications
• LINE CONNECTION: PSTN or PABX (RJ-11)

• Compatibility: ITU-T G3, Super G3
• Communication System: PSTN/PABX
• Modem Speed: 33.6Kbps
• TX Speed: 3 sec
* Standard Resolution, MMR, 33,6Kbps
* Phase “C” by ITU-T No.1 Chart in Memory transmission with ECM
• Scan Speed
Platen -> 2
sec / A4
ADF -> 5.5 sec / A4
* Scan time: 2 sec/A4 @ 203x98dpi * Scan setup time : 3.5 sec
• Receive Mode: Fax, TEL, ANS/FAX
• Compression: MH/MR/MMR/JBIG/JPEG
• ECM: Yes
• Resolution Std: 203*98dpi
Fine: 203*196dpi
S.Fine: 300*300dpi
• Contrast: Adsustable 5 levels
• Fax Memory: 32MB (in HDD)
2-21
2.2.3 Mechanic Configuration
2.2.3.1 Feeding Section
1) Cassette
It stores and automatically feeds print paper.

Pick-up Roller picks up paper, controls drive, feeds paper, removes static electricity, and so on.
> Spec.
* Feeding Method : Cassette Type
* Feeding Standard : Center Loading
* Feeding Capacity : Cassette 500 Sheets
(80g/ , 20lb Paper Standard)
* Paper Detecting Sensor : Photo Sensor
(Empty, Registration, Exit)
* Paper Size Sensor : None
2) MPF
> Spec.
* Capacity : P
lain paper : 50 sheets
Transparency : 5 sheets
Envelopes : 5 sheets
* Media sizes : 76.2x127mm(3”x5”)
~215.9x355.6mm(8.5”x14.0”)
* Media weight : 16~43lb(60 to 163 g/m²)
2-22
2.2.3.2 Drive Unit
Drive Unit is used for image process.

Main Drive Unit is for Paper path(Pick up, Feeding, Registration).
Fuser Drive unit is for Fuser Driving, Exit roller
Duplex Drive unit is for Duplex feeding.
[ Main Drive Unit ] [ Fuser ]
[ Duplex Drive Unit ]
2-23
2.2.3.3 LSU ( Laser scanning unit )
LSU consists of LD(Laser Diode) and polygon motor control. For realizing Color Image, it is controled by 4
LD. When the controller generate the printing signal, LD will turn on and Polygon motor starts.If the receiving
part in LSU detect the beam , Hsync is generated. When the rotation of polygon motor is steady, it is time of
LSU ready status for printing. If either of two condition is not satisfied, LSU error is expected.
OPC Drum
Photo Diode
Polygon Mirror
Polygon Motor
LD Driver circit Motor Driver
LD(Laser Diode)
Protector panel
2-24
2.2.3.4 Fuser Unit
This unit consists of IH-HEAT ROLLER, Thermostats and a Thermistor. It melts and fuses the toner,
transferred by the transfer roller onto the paper, by applying pressure and high temperature to complete
printing job.
- Fusing type : Thermal fixing with a couple of one heat roller and two pressure rollers
- Hear roller : ø28.3, Anodized, singel halogen lamp, thick brown color coating
- Pressure roller 1 : ø16.0 : PFA tube, Electrically conductive
- Pressure roller 2 : ø20.0 : LSR+PFA, Electrically conductive
- Single thermistor and a pair of thermostat
- A ball bearing at each end of heat roller (total amount; two)
- Jam removal lever / Fuser door open for jam removal
- Life span : 80,000 pages
① Thermostat
When a heat lamp is overheated, a Thermostat cuts off the main power to prevent over-heating.
- Non-Cotact type Thermostat
② Heat roller
The heat roller transfers the heat from the lamp to apply a heat on the paper. The surface of a heat roller
is coated with Teflon, so toner does not stick to the surface.
③ Pressure roller
A pressure roller mounted under a heat roller is made of a silicon resin, and the surface also is coated with
Teflon. When a paper passes between a heat roller and a pressure roller, toner adheres to the surface of
a paper permanently.
Trouble Temperature Control concept

Open Heat Error 85˚C below for 20 sec after power on
Over Heat Error - 220˚C over for 20sec
(Fuser High Error) - 230˚C over for 3sec
Low Heat Error 10˚C below than target Temp. for 10 sec. At Warm up
(Fuser Low Error) 20˚C below than target Temp. for 10 sec. At Printing
20˚C below than target Temp. for 10 sce. At stand-by
16˚C below than target Temp. for 10 sce. At pick up
2-25
2.2.3.5 Scanner Section
1) Optical System: Lens Reduction type All-In-One (Scanning Lamp + Lens + CCD Image sensor).
2) Light Source: White LED(Light Emitting Diode)
3) Scanning method:
- Platen: Optical Moving
- DADF: Document Moving
* Scanning Area
Maximum Document Width: 216mm
Effective Scanning Width: 208mm
* Source Document Specification (DADF)
1) DADF capacity : 50 sheets of 20lbs /80gsm paper

2) Specification
Item Specification Item Specification

Length 145~356mm Weight 12.5lb ~ 28lb
Width 142~216mm Thickness 0.075mm ~ 0.13mm
Curl Below 5mm - This machine must be able to
feed the documents in Normal
Environment / Standard Paper
(20lb/80gsm)
2-26
Disassembly and Reassembly
3. Disassembly and Reassembly
3.1 General Precautions on Disassembly

When you disassemble and reassemble Releasing Plastic Latches
components, you must use extreme caution. The
close proximity of cables to moving parts makes Many of the parts are held in place with plastic
proper routing a must. latches. The latches break easily; release them
If components are removed, any cables disturbed carefully.
by the procedure must be restored as close as To remove such parts, press the hook end of the
possible to their original positions. Before removing latch away from the part to which it is latched.
any component from the machine, note the cable
routing that will be affected.
Whenever servicing the machine, you

must perform as follows:
1. Check to verify that documents are not stored in

memory.
2. Be sure to remove the toner cartridge before you

disassemble parts.
3. Unplug the power cord.
4. Use a flat and clean surface.
5. Replace only with authorized components.
6. Do not force plastic-material components.
7. Make sure all components are in their proper

position.
3-1
3.2 Maintenance Parts

Sec_Code Description Life Image
JC97-02441C MEA-ROLLER PICK UP 150K
JC66-01181A ROLLER-TRANSFER 100K
JC96-05064A(220V) ELA UNIT-FUSER 100K
JC97-03070A MEA UNIT-PICK UP DADF 100K
JC97-03069A MEA UNIT-DADF RUBBER 50K
JC97-03249A MEA UNIT-HOLDER PAD 100K

(Cassette friction pad)
3-2
3.3 General Disassembly
3.3.1 Fuser Unit
1. Open the Rear Cover. 2. Remove the Fuser unit after remove the
4 screws.
3.3.2 DADF Pick up unit and rubber pad
1. Open the DADF Cover. Remove the DADF 2. Remove the DADF pick up unit by removing the
rubber pad by removing both side hook. spring.
Spring
Spring
Hook
Hook
3-3
3.3.3 Pick up roller
1. Remove the Cassette. 2. Pull the Pick up roller to the direction of arrow
from the bottom of SET.
Spring
Hook
3.3.4 Transfer roller
1. Open the front cover and remove the toner cartrdige. To remove the Tranfer roller, Push the lever to the
direction of arrow.
Trasfer roller
3-4
3.3.5 Cover
1. Remove the Cassette. 3. Open the DADF back. And Lift it up after remove
the connector.
2. Remove the Duplex Unit from the rear.

4. Remove the 4 screws from the rear.
3-5
5. Open the Front cover. And remove the 4 screws. 7. Remove the Right Side Cover.
6. Remove the Left Side Cover.
3-6
3.3.6 DADF Board
1. Open the DADF back. And Lift it up after remove 4. Remove the 3 screws from the bottom of DADF.
the connector. And remove the COVER-DADF-FRONT/REAR.
5. Disassemble the Stacker.
2. Remove the 5 screws from the bottom of DADF.
6. Remove all harness and 2 screws.
3. Remove the Sponge.
3-7
3.3.7 Scan Assy
1. Remove the COVER-DECO UPPER. 3. Turn up the OPE unit. And remove the 8 screws.
2. Remove the 1 screw.
4. Remove the 2 screws from the rear.
3-8
5. Remove the 1 screw. 8. Remove the Scan Upper from the Scan Lower.
6. Remove all harness connecting the Scan Assy. 9. Remove the flat cable.
7. Lift the Scan Assy up. 10. Remove the CCDM module after remove the
belt unit.
3-9
3.3.8 Middle Cover
1. Remove the 2 screws. 3. Remove the 5 screws and all harness.
2. Remove all harness.

4. Remove the 1 screw.
3-10
3.3.9 HDD/ Main PBA/ Fax board
1. Remove the 4 screws and harness. Remove the 3. Remove the fax board cover after remove the
HDD Assy. 2 screws.
2. Remove all harness and 5 screws. 4. Remove the 1 screw.
3-11
3.3.10 SMPS board
1. Remove the Cover-SMPS. 2. Remove the SMPS Shield after remove the
2 screws.
3.3.11 Main Drive unit
1. Remove the Drive unit after remove the

6 screws.
3-12
3.3.12 HVPS board
1. Separate the HVPS Shield after remove the Caution

8 screws. When disassembling and assembling the HVPS
Shield, be careful the harness of the Cassette
Sensor.
3.3.13 LSU Unit
1. Remove the LSU unit after the 2 harness and

4 screws.
LSU-Unit
3-13
3.3.14 USB port
1. Remove the COVER-DECO UPPER 3. Turn up the OPE unit
2. Remove the 1 SCREW. 4. Remove the 5 screw, 3 harness.
3-14
Alignment & Troubleshooting
4. Alignment & Troubleshooting

This chapter describes some of the main service procedures including;
- Clearing paper jams
- Using the Diagnostic mode
- How to firmware upgrade
- Troubleshooting. etc.
4.1 Alignment and Adjustments
4.1.1 Paper path
Scanner Part
PAPER EMPTY
SENSOR
FEED
SENSOR
SCAN
SENSOR
Engine Part
Roller-Exit
Roller-Heat
Roller-REGI
OPC
Roller-MP
Roller-Transfer Roller-Pressure
Roller-Feed Duplex
Roller-Pickup
4-1
4.1.2 Clearing Paper Jams
Occasionally, paper can be jammed during a print job. Some of the causes include:
• The tray is loaded improperly or overfilled.
• The tray has been pulled out during a print job.
• The front cover has been opened during a print job.
• Paper was used that does not meet paper specifications.
• Paper that is outside of the supported size range was used.
If a paper jam occurs, LCD window will show it’s speeds. Find and remove the jammed paper. If you don’t
see the paper, open the covers.
Do not use a pinset or a sharp metal tool when removing a jam.
The covering of a metal part can be removed which can cause an electric leakage.
■ Description of ENGINE JAM type (Layout)
(1) JAM-0
JAM- : Paper empty sensor ~ Feed sensor
(2) JAM-1 : Feed sensor ~ Exit sensor
(3) JAM-2 : Exit sensor ~
(4) Duplex Jam-1 : ~ Duplex sensor
(5) Duplex Jam-0 : Duplex sensor ~ Feed sensor
(3)
EXIT SENSOR
SCAN SENSOR
FEED SENSOR
(2)
(5)
DUPLEX SENSOR (4)

(1)
PAPER EMPTY
SENSOR
4-2
■ Description of ENGINE JAM type (Simplex)
Type Case Jam Removal Jam Layout
Leading edge of media does

Jam 0 not arrive at registration within a 1. Pull out cassette
certain time after pick-up(If fails 2. Remove jammed paper
at a time,it tries pick-up again)
Leading edge of media does not 1. Open front cover

Jam 1 arrive at Exit Sensor within a 2. Pull out toner cartridge
certain time after registration 3. Remove jammed paper
1. Open rear cover

Trailing edge of media does not 2. Pull down jam lever on fuser
Jam 2 leave Exit Sensor within a certain unit and open fuser cover)
time after touching registration 3. Remove jammed paper from
exit
■ Description of ENGINE JAM type (Duplex)
Type Case Jam Removal Jam Layout

1. Open rear cover
2. Remove jammed paper
Trailing edge of media leaves
Duplex OR
Exit Sensor, and does not arrive
Jam 1 1. Pull out duplex unit
at Duplex Sensor
2. Remove jammed paper from
duplex unit
1. Open rear cover
Leading edge of media does 2. Remove jammed paper
Duplex not arrive at registration within OR
Jam 0 a certain time after touching 1. Pull out duplex unit
Duplex Sensor 2. Remove jammed paper from
duplex unit
4-3
■ Description of DADF JAM type
PAPER EMPTY
SENSOR
FEED
SENSOR
SCAN
SENSOR
Type Case Jam Removal

1. Open DADF open cover
OR
Document Jam All case of DADF Jam
1. Open DADF open cover and Lift up DADF middle
cover
4-4
4.1.2.1 Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the
steps outlined on page 98.
• Ensure that the adjustable guides are positioned correctly.

Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the
tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media.
• Ensure that the recommended side of the print media is facing down in the tray, or facing down in the multi-
purpose tray.
• If paper jams occur frequently when you print on A5/B5-sized paper: Load the paper into the tray with the
long edge facing the front of the tray. If load the paper this way, printing both sides of the paper (Duplex) is
not supported.
In the Printer Preferences window, set the page orientation to be rotated 90 degrees.
4-5
4.1.2.2 Clearing Original Document Jams
When an original jams while passing through the document feeder, a warming message appears on the
display screen.
1. Remove any remaining pages from the 4. Gently remove the jammed paper from the
document feeder. document feeder.
2. Seize the misfeed paper, and remove the paper

from the document output tray by carefully
pulling it to the right using both hands.
If you see no paper in this area, go to the next

If you see no paper in this area, go to the next step.
step.
5. Open the document feeder cover. Gently remove
3. Open the document feeder cover. the jammed paper.
4-6
6. Close the document feeder cover. Reload the

pages you removed, if any, in the document
feeder.
7. Open the scanner lid.
8. Grasp the misfeed paper and, using both hands,

remove the paper from the feed area by carefully
pulling it to the right.
9. Close the scanner lid. Load the removed pages

back into the document feeder.
4-7
4.1.2.3 Clearing paper jams
When a paper jam occurs, a warming message appears on the display screen. Refer to the table below to
locate and clear the paper jam.
In tray 1 In optional tray 2
1. Open and close the front cover. The jammed 1. Pull out optional tray 2 open.
paper is automatically ejected from the machine.
If the paper does not exit, go to the next step. 2. Remove the jammed paper from the machine.
2. Pull out tray 1.
3. Remove the jammed paper by gently pulling it If the paper does not move when you pull or if
straight out. you do not see the paper in this area, stop and
go to step
3. Pull tray 1 half-way out.
4. Pull the paper straight up and out.
If the paper does not move when you pull, or if

you do not see the paper in this area, check the
fuser area around the toner cartridge.
4. Insert tray 1 back into the machine until it snaps

into place. Printing automatically resumes. 5. Insert the trays back into the machine. Printing
automatically resumes.
4-8
In the multi-purpose tray Inside the machine
1. If the paper is not feeding properly, pull the 1. Open the front cover and pull the toner cartridge
paper out of the machine. out, lightly pushing it down.
2. Remove the jammed paper by gently pulling it

2. Open and close the front cover to resume straight out.
printing.
3. Replace the toner cartridge and close the front

cover. Printing automatically resumes.
4-9
In exit area 5. Release the white strip, the rear cover stopper,
and fully open the rear cover, as shown.
1. Open and close the front cover. The jammed
paper is automatically ejected from the machine.
2. Gently pull the paper out of the output tray.
6. Unfold the duplex guide fully.
If you do not see the jammed paper or if there is

any resistance when you pull, stop and go to the
next step.
3. Open the rear cover.
4. If you see the jammed paper, push the pressure

lever on each side up and remove the paper.
Skip to step 9.
7. While pushing the fuser lever to the right, open

the fuser door.
If you still do not see the paper, go to the next

step.
4-10
8. Pull the jammed paper out.If the jammed paper In the duplex unit area
does not move when you pull, push the pressure
lever on each side up to loosen the paper, and If the duplex unit is not inserted correctly, a paper
then remove it. jam may occur. Make sure that the duplex unit is
inserted correctly.
1. Pull the duplex unit out of the machine.
9. Return the lever, door, stopper, and guide to

their original position.
2. Remove the jammed paper from the duplex unit.
10. Close the rear cover. Printing automatically
resumes.
If the paper does not come out with the duplex

unit, remove the paper from the bottom of the
machine.
If you still do not see the paper, go to the next

step.
4-11
3. Open the rear cover.
4. Unfold the duplex guide fully.
5. Pull the jammed paper out.
4-12
4.1.3 Abnormal Image Printing and Defective Roller
If abnormal image prints periodically, check the parts shown below.
6
2
4 8
3 1 7
5
1 OPC Drum 5 Transfer Roller

2 Charge Roller 6 Heat Roller
3 Supply Roller 7 Pressure Roller1
4 Developing Roller 8 Pressure Roller2
No Roller Abnormal image period Kind of abnormal image

1 OPC Drum 75.5mm White spot, Block spot
2 Charge Roller 37.7mm Black spot
3 Supply Roller 44.9mm Horizontal density band
4 Develop Roller 35.2mm Horizontal density band
5 Transfer Roller 47.1mm Black side contamination/transfer fault
6 Heat Roller 77.8mm Black spot and fuser ghost
7 Pressure Roller1 62.8mm Black side contamination
8 Pressure Roller2 50.2mm Black side contamination
4-13
■ Repetitive defect Image check page
Print this page. Align the this page and the printed defect image and find the defective roller.
Start line
Develop Roller
Charge Roller
Supply Roller
Transfer Roller
Pressure Roller2
Pressure Roller1
OPC Drum
Heat Roller
4-14
4.1.4 Control Panel overview
1 Machine Setup Guides you to the machine setup and advanced settings.
2 Job Status Shows jobs currently running, queued jobs and completed.
3 Status Shows the status of your machine.
4 Display screen Displays machine’s current status and prompts during an operation.
Set menus easily using the touch screen.
5 Numeric keypad Dials fax number, and enters the number value for document copies or other
options.
6 Clear: Deletes characters in the edit area.
7 Redial/Pause In standby mode, redials the last number; or in edit mode, inserts a pause into
a fax number.
8 On Hook Dial Engages the telephone line.
9 Interrupt Stops a job in process to do an urgent copy job.
10 Clear All Reverts the current settings to default values.
11 Power Saver Sends the machine into power saver mode. You can also turn the power on
and off with this button.
12 Stop Stops an operation at any time. The pop-up window appears on the screen
showing the current job that the user can stop or resume.
13 Start Starts a job.
4-15
4.1.4.1 Introducing the touch screen and useful buttons
Touch screen Machine Setup button
The touch screen allows for user-friendly operation When you press Machine Setup button, you
of the machine. Once you press the home icon can browse current machine settings or change
( ) on the screen, it shows the Main screen. machine values.
• This button allows you to move to Copy, Fax,

• : Shows Help. You can find the explanation by Scan, Stored Documents menu directly.
feature contents. • Machine Status: Shows the current status of the
• Copy: Enters the Copy menu. machine.
• Fax: Enters the Fax menu. (Optional) • Admin Setting: Allows an administrator to set up
• Scan: Enters Scan to Email, NetScan, Scan to the machine.
Server menu. • Usage Page Report:You can print the report on
• Stored Documents: Enters the Stored Documents the amount of printouts depending on the paper
menu. size and type.
• USB: When USB memory is inserted into the USB
memory port on your machine, USB icon shows
on the display screen.
• SmarThru Workflow: Enters the SmarThru
Workflow menu.
(Optional)
• Toner Info.: Shows amount of toner used.
• LCD Brightness: Adjusts the brightness of the
touch screen.
• : You can change the display language.
• : Guides you to remove the USB memory
devices from the machine. Follow the instruction
on the LCD. This icon appears only when you
connect an USB memory module.
• Logout: Logs out from the currently logged in
account.
4-16
Job Status button Power Saver button
When you press Job Status button, the screen When the machine is not in use, save electricity
shows the lists of currently running jobs, queued with the provided power save mode. Pressing this
jobs and completed jobs. button puts the machine into power save mode.
If you press Power Saver button for more than two
seconds, a window appears, requesting that you
turn the power off. If you choose Yes, the power is
turned off.
This button can also be used to turn the button on.
Status Description
Off • The machine is not in the power
save mode.
• Current Job tab: Shows the list of jobs in progress • The machine is in the low power
and pending. save mode.
• Completed Job tab: Provides the list of completed
jobs. Blue On machine is in the power save mode.
• Active Notice tab: Displays any error codes that Blink The machine is in the ready power
have occurred. save mode.
• No.: Gives the order of jobs.
• Job Name: Shows job information like name and
type.
• Status: Gives the current status of each job. Interrupt button
• User: Provides user name, mainly computer
name. When you press Interrupt button, the machine goes
• Job Type: Displays details of the active job, such into interrupt mode which means it stops a printing
as job type, recipient phone number and other job for urgent copy job. When the urgent copy job
information. completes, the previous printing job continues.
• Detail: Shows the detailed information of the
selected option on the Current Job, Completed
Status Description
Job and Active Notice list.
• Delete: Removes the selected job from the list. Off The machine is not in interrupt
• Delete All: Removes all the jobs from the list. printing mode.
• Close: Closes the job status window and switches
Blue On The machine is in interrupt printing
to previous view.
mode.
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4.1.5 Understanding The Status LED

The color of the Status LED indicates the machine’s current status.
Status Description
Off • The machine is powered off-line.
• The machine is in power save mode. When data is received, or any
button is pressed, it switches to on-line automatically.
Green Blinking •W hen the backlight slowly blinks, the machine is receiving data from the
computer.
• When the backlight blinks rapidly, the machine is printing data.
On • The machine is powered on and can be used.
Red Blinking • A minor error has occurred and the machine is waiting for the error to be
cleared. Check the display message. When the problem is cleared, the
machine resumes.
• The toner cartridge is near the end of its life. Order a new toner cartridge.
You can temporarily improve print quality by redistributing the toner.
On • The toner cartridge is totally empty. Remove the old toner cartridge and
install a new one.
• A paper jam has occurred.
• The cover is opened. Close the cover.
• There is no paper in the tray. Load paper in the tray.
• The machine has stopped due to a major error. Check the display
message.
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4.1.6 Menu overview
4.1.6.1 Menu Map
The control panel provides access to various menus to set up the machine or use the machine’s functions.
These menus can be accessed by pressing Machine Setup, Job Status, or touching menus on the display
screen. Refer to the following table.
NOTE - Some menus may not appear in the display depending on options or models. If so, it is not applicable
to your machine.
Main screen
The main screen is shown on the display screen on the control panel. Some menus are grayed out
depending on your model.
Copy Menu Map
Basic Advanced Image
ID copy Edge Erase

Original Size
N-Up Off
Reduce & Enlarge Border Erase
Poster Copy
Duplex Small Original
Clone copy
Output Hole Punch Erase
Book Copy
Original Type Book Center and Edge Erase
Booklet Erase Background
Darkness
Covers Off
Paper Supply
Transparencies Auto
Enhance
Erase
Margin Shift
Off
Auto Center
Custom Margin
Scan Enhance
Fax Menu Map
Basic Advanced Image
Address Original Size Original Type

Duplex Delay Send Darkness
Resolution Priority Send Erase Background
Polling Color Mode
Mail Box
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Scan Menu Map
Scan to Email Scan to PC Scan to Server
Basic No. Basic

Address Application SMB Server List
Duplex Select FTP Server List
Resolution Duplex
Advanced Resolution
Original Size Advanced
Image Original Size
Original Type Image
Color Mode Original Type
Darkness Color Mode
Erase Background Darkness
Scan to Edge Erase Background
Output Sacn to Edge
Quality Output
File Format Quality
Scan Preset Scan Preset
File Format
Stored Documents Menu Map
Public Secured
Detail Detail
Edit Edit
Delete Delete
Delete All Print
Print
USB Menu Map
USB
USB Format
USB Print
Scan to USB
Basic
Advanced
Image
Output
4-20
Machine Setup button
When you press the Machine Setup button on the control panel, the screen displays two menus. Machine
Status shows the supplies life, billing, counters and reports. Admin Setting lets you set the advanced setup to
use your machine in depth and conveniently. Usage Page Report prints a report on the number of printouts
based on the paper size and type.
Machine Status Admin setting
Supplies Life General

Toner Cartridge
Cartridge-C Device Info
Fuser Kit Date&Time
Feed Roller Kit-Tray 1 Default Settings
Feed Roller Kit-Tray 2 Measurements
Feed Roller Kit-Bypass Tray Timers
BTR Kit Language
Machine Info Power Saver
Machine Details Tray Management
Tray Status Altitude Adjustment
Print/Report Contention Management
Usage Counters SoundSupplies Management
Machine Test
On Demand Overwrite
HDD Spooling
Stored Job File Policy
Country
Setup
Copy Setup
Fax Setup
Network Setup
Usage Page Report Authentication
Optional Service
Are you sure you want to print it? Print/Report
Print
Accounting Reports
Report
Job Status button
This menu shows the job in process, jobs waiting and, in completed, and error messages.
Current Job Completed Job Active Notice
Detail Detail Detail

Delete Close Close
Delete All
Close
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4.1.6.2 Understanding the Copy screen
When you press Copy on the Main screen, the Copy screen appears which has several tabs and lost of
copying options. All the options are grouped by features so that you can configure your selections easily. If
the screen displays an other menu, press Home button to go to the Main screen. If you want to know more
information for copy screen, please consult the user manual.
Basic Tab
• Original Size : Selects the size of the originals.

• Reduce/Enlarge : Reduces or enlarges the size of a copied image.
• Duplex : Sets the machine to print copies on both sides of the paper.
• Output : Selects Collated or Uncollated copy options.
• Original Type : Improves the copy quality by selecting the document type for the current copy job.
• Light, Dark : Adjusts the brightness level to make a copy that is easier to read, when the original contains
faint markings and dark images.
• Paper Supply : Selects the paper supply tray.
• Erase Edge : Allows you to erase punch holes, staple marks, and fold creases along any of the four
documents edges.
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Advanced Tab
• ID Copy: Prints 2-sided originals on one sheet of paper. This feature is helpful for copying a small-sized
item, such as a business card.
• N-Up: Prints 2 or 4 original images, reduced to fit onto one sheet of paper.
• Poster Copy: Prints a large image into divided 9 pages.
• Clone Copy: Prints multiple image copies from the original document on a single page.
• Book Copy: Allows you to copy an entire book.
• Booklet: Creates booklets from a sequential set of either 1-sided or 2-sided originals.
• Covers: Automatically adds covers to your copied set using stock taken from a different tray.
• Transparencies: Adds a blank or printed divider between transparencies within a set.
Image Tab
• Erase Edge: Allows you to erase punch holes, staple marks, and fold creases along any of the four
documents edges.
• Erase Background: Prints an image with no background.
• Margin Shift: Creates a binding edge for the document.
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4.1.6.3 Understanding the FAX screen
When you press Fax on the Main screen, the Fax screen appears which has several tabs and lost of fax
options. All the options are grouped by features so that you can configure your selections easily.If the screen
displays an other menu, press Home button to go to the Main screen. If you want to know more information
for Fax screen, please consult the user manual.
Basic Tab
• Fax number input area : Shows the recipient’s fax number using the number keypad on the control panel. If
you configured the phone book, press Individual or Group.
• Add No : Lets you add more destinations.
• ← : Deletes the last digit entered.
• C : Removes all digits of the selected entry.
• Remove : Removes the selected fax number entry.
• Remove All : Removes all the fax numbers in the input area.
• Address : Picks up the frequently used fax numbers directly from your machine or from SyncThru Web
Service.
• Duplex : Selects whether the machine send faxes one side of the original, both sides of the original.
• Resolution : Adjusts the resolution options.
Advanced Tab
• Original Size: Selects the size of the original document. Press OK to update current setting.
• Delay Send: Sets the machine to send a fax at a later time without your intervention.
• Priority Send: Sends an urgent fax before reserved operations.
• Polling: Used when the receiver requests the document to be faxed remotely at sender’s absence or vice
versa. In order to use the polling function, the originals must be previously stored in the machine.
• Mailbox: Used to store a received fax or originals in the machine memory which are ready to be polled. You
can use a mailbox on the same machine you are using, or the one on a remote machine. Each mailbox has
a corresponding mailbox number, name and password.
• Back: Returns to the Basic tab.
Image Tab
• Original Type: Enhances the fax quality based on the type of the original document being scanned.
• Darkness: Adjusts the level of lightness or darkness of the fax.
• Erase Background: Reduces dark backgrounds or paper patterns as in newspaper originals.
• Color Mode: Selects whether the user sends the fax in mono or color.
• Back: Returns to the Basic tab.
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4.1.6.4 Understanding the SCAN screen
To use the scanning feature, press Scan on the Main screen. If the screen displays an other menu, press
home button to go to the Main screen.
If the message asking Auth. ID and Password, it means the network administrator has set the authentication
in SyncThru Web Service.
Press Scan to Email, Scan to PC Scan to Server.
• Scan to Email: Scans and sends the scanned output to the destination by email.
• Scan to PC : Scans and sends the scanned output to your PC.
• Scan to Server: Scans and sends the scanned output to the destination with SMB and FTP.
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Basic tab
This section explains the Basic tab of Scan to Email and Scan to Server, and NetScan’s basic screen.
- Scan to Email
• From: Sender’s email address.

• To/Cc/Bcc: Recipients’ addresses. Cc is for copies to an additional recipient and Bcc is for the same as Cc
but without their name be displayed.
• Subject/Message: Subject and message of the email.
• Remove All: Erases everything in the input area.
• Address: Inputs the recipient’s address just by pressing stored addresses. You can store frequently used
email addresses from your computer using the SyncThru Web Service.
• Duplex: Selects whether the machine scans on one side of the paper (1 Sided), both sides of the paper (2
Sided), or both sides of paper but back is rotated 180 degrees (2 Sided, Rotate Side 2).
• Resolution: Selects the scanning resolution value.
• Back: Returns to the previous screen. If the network authentication is enabled, the log off confirmation
message popes up and closes Scan to Email.
- Scan to PC
If the authentication for network appears, you have to enter user name and password to enter the Scan to
PC screen.
• No.: Lists the number in order for application programs.
• Application: Shows the available application programs from your computer.
• Select: Moves to the application program you have selected.
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- Scan to Server
• SMB: Sends the scanned file to SMB. Press SMB for that option.
• FTP: Sends the scanned file to FTP. Press FTP for that option.
• No.: Index number which you entered in SyncThru Web Service.
• Server: Alias name which you entered in SyncThru Web Service.
• Duplex: Selects whether the machine scans on one side of the paper (1 Sided), both sides of the paper (2
Sided), or both sides of paper but back is rotated 180 degrees (2 Sided, Rotate Side 2).
• Resolution: Selects the scanning resolution value.
• Back: Returns to the previous screen.
• Quality: Adjusts the display quality of the scan output.
• File Format: Selects the file format of the scan output.
• Scan Preset: Automatically changes some scan options such as file format, resolution, and more. You can
adjust options to fit each specific purpose.
Advanced tab
• Original Size: Sets the originals to a specific fixed size. • Back: Returns to the previous screen.
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Image tab
• Original Type: Selects whether the original is text or photo.

• Color Mode: Adjusts the color options of the scan output. If the original is color and you want to scan in
color, press Color Mode.
• Darkness: Adjusts the degree of darkness of the scan output. Use left/right arrow to adjust the values.
• Erase Background: Erases backgrounds like paper patterns.
• Scan to Edge: Scans originals from edge-to-edge.
Output tab
• Quality: Adjusts the display quality of the scan output.

• File Format: Selects the file format of the scan output.
• Scan Preset: Automatically changes some scan options such as file format, resolution, and more. You can
adjust options to fit each specific purpose.
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4.1.6.5 Understanding the Stored Documents screen
• Public tab : Shows the job list of delay print and store print job.
• Secured tab : Shows the job list of secure print, secure receive, and secure store print job.
• User Name : Shows the user name who registered the job.
• File Name : Shows the job name which is registered as the job information. For the computer printing, the
file name shows.
• Date : Shows the date of the job registered.
• Page : Shows the total page number of the job.
• Detail : Pops the separate message showing the basic job information with the file size, the paper size and
the paper type, as well.
• Edit : Lets you to modify the file name.
• Delete : Deletes the selected list.
• Delete All : Deletes all the list.
• Print : Prints the selected list.
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4.1.6.6 Understanding the USB screen
When USB memory is inserted into the USB memory port on your machine, USB icon shows on the display
• USB Format: You can delete image files stored on an USB memory device one by one or all at once by
reformatting the device.
• USB Print: You can directly print files stored on an USB memory device. You can print TIFF, BMP, JPEG,
PDF, and PRN files.
• Scan to USB: You can specify image size, file format, or color mode for each scanning to USB job.
4-30
4.1.7 F/W upgrade using SWAS (SyncThru Web Admin Service)
- Start the SWAS program.

(Windows Start menu > Programs > Samsung Netowork Printer Utilities > SyncThru Web Admin Service)
① Firmware Upgrade → Upgrade (check device using IP address)
1
1
1
2
2
2 3
3
3
② Maintenance → Firmware upload (register firmware)
1
1
1
2
2
2
3
3
3
③ Maintenance → Firmware Upload (upload firmware)
1
1
1
2
2 3
2 3
3
4
4
4
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④ Maintenance → Firmware Upload (confirm uploaded firmware)
1
1
2 1
2 3
3
2
3
⑤ Maintenance → Firmware Upgrade → Upgrade (choose firmware)
1
1
2 1
2 3
2 3
⑥ Maintenance → Firmware Upgrade → Upgrade (choose firmware)

1
1
2 1
2
3
3
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⑦ Maintenance → Firmware Upgrade → Upgrade
1
1
2
3
2
3
4
4
⑧ Maintenance → Firmware Upgrade → Upgrade (Done)
1
1
2
2 3
3
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Alignment & Trroubleshooting
4.1.7.1 Using SyncThru Web Service (SWS)
SWS is an embedded web server in the machine. This web server informs you of machine configuration,
version, status and allows you to customize the machin
ne’s settings. You can connect this server via wired and
wireless network using your web browser in the remotee place.
Connecting preparations
• Wired or Wireless Network connection is established
d.
• Web Browser (Ex> Internet Explorer) Program on yo our PC network connected
SWS overview
SyncThru Web Service (SWS)
- accepts HTTP request via port 80 as normal web serrvers.
- provides interface to users information of networked printers and allow to configure the setting of printers
- is able to provide more complicated options than Loccal UI for printer configuration
Web Server
HTT
TP
http://10.240.9.170
IP: 10.240.9.170
User
Connection Procedure
1) Open the Web-browser and input IP address of macchine. Click “Login”.
2) Log-in Admin Mode. (ID: admin, PW: sec00000)
3) Select pages to check the configuration and custom
mize the settings
.
Caution
Please, change SWS Default ID and Password for systtem security in case of your first connection.
Note:
If the machine supports ‘Direct Print’, you can enable th
his function using the SWS menu. The default
configuration is ‘Disabled’ for your security.
Firstly, you have to login to SWS.

1) Click ‘Direct
Direct Print Configuration’
Configuration in the pop up wind
dows when clicking ‘Direct
Direct Print’
Print
2) In the ‘Services’ Menu, check ‘Direct Print’.
34
4-3
Service Manual SAMSUNG ELECTRONICS
Alignment & Trroubleshooting
Or,
1) Click ‘System Security’ in the ‘Security’ menu.

2) Select ‘Feature Management’ in the left frame.
3)In the ‘Services’ Menu, check ‘Direct Print’.
4-1
4-34
Service Manual SAMSUNG ELECTRONICS
4.1.8 Diagnostics
4.1.8.1 Introduction
This document will capture the behavior specifications for the GUI Windows for Diagnostics. Each section of
this document describes one feature with a step window image and script.
However, used window image is not fixed image from the specification point of view. Acquire detail
information from script. Window image is just example image will be implemented.
4.1.8.2 How to enter diagnostics mode
1. Press (1,2,3) key on dial pad simultaneously.

2. Enter password(1934).
3. Press ‘OK’ button.
4.1.8.3 How to exit diagnostics mode
By pressing the Home button, exit Diagnostics mode.

When exit Diagnostics mode, a popup window shall display.
By default, Reset Counters is No, Reboot Copier is Yes.
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4.1.8.4 Diagnostics Menu Map
Information Fault History
General Fault Log

Machine Serial number Fault Counters
Network IP Address
Images since last call
Service started
HFSI
Software version
Usage Counters
Test Rountines
Copier
NVM Read/Write
NVM Initialization
Engine/DADF Routines
Fax
NVM Read/Write
NVM Initialization
Fax Routines
Protocol Report
Network
NVM Initialization
Other
Print Test Pattern
Shading Test
Scan Edge Test
Memory Clear
Print Report
Reset Admin Password
4-36
4.1.8.5 Information Tab
Information tab provides detail information of the machine.
General
• Diagnostics>Information>General
• When user selects General, OP displays Machine Serial Number, Network IP Address and Images since
last call.
HFSI (High Frequency Service Items)
• Diagnostics>Information>HFSI
• W
hen user selects General, OP displays the list of HFSI( High Frequency Service Items) read from the
MCB.
In the list, there are “ Item”, “Status”, “Actual”, and “Max Life”.
4-37
• User Behavior
- User can select one item in the list to reset the counter using “Reset” button or to edit the Max.Life and
threshold value using “Edit” button.
• Items in this column are:

DADF Roller / Rubber Pad Life Page
T1/T2/T3 P-up Roller Life Page
Retard Roller Life Page
Bypass Rubber Pad Life page
Transfer Roller Life Page
Fuser Roller / Fuser Unit Life Page
Heat Roller Life Page
Pressure Roller Life Page
• Status
- The possible values in this column are ‘OK’, ‘Check’, ‘Negative’ and ‘Off’.
- OK : Actual counter is smaller than the threshold value
- Check : Actual counter is bigger than threshold value but smaller than Max.Life
- Off : Actual counter exceeds Max.Life
- Negative : There is no counter to display. In this case, it shall display ‘-‘ in the
Status and Max Life column.
• Actual
- Values in this column are actual counts for HFSI usage
• Max. Life
Values in this column are maximum life limits set for HFSI.
• Reset
This button is used to reset the actual counter after replacing the HFSI unit.
This button is disabled before user select one item in the list and enabled once user select any of the items
in the list.
Once user presses, a confirmation window shall display to user confirm again. The window is displayed as
below.
If user confirms reset, it will reset the counter to 0.
If the counter of selected item is 0, ‘Reset’ button shall be disabled.
4-38
• Edit
“Edit” button is disabled until user select one item in the list.
Selecting “Edit” button causes edit window to be displayed.
There are two input filed for ‘Maximum Life’ and for ‘Threshold’.
Each data field shall display default value or the last-saved value entered by the service engineer. The data
field shall support the numeric characters of 0 to 9.
The hard keypad characters of ‘#’, ‘phone’ and ‘*’ are not supported and shall generate an invalid entry
message if selected.
The hard keypad characters of ‘c’ shall delete all characters displayed within the selected data field. By
selecting ‘Cancel’, window moves back to HSFI window without saving user’s setting. By selecting ‘OK’
button, window moves back to HSFI window saving user’s setting. Threshold value shall not be greater than
Maximum Life.
Software Version
• Diagnostics>Information>Software Version
• When user selects Software version, OP displays the version of the Main Controller, Image Output Terminal,
User Interface, Network Controller, Document Feeder, Tray 2 Firmware, Tray 3 Firmware
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Usage Counter
• Diagnostics>Information>Usage Counter
• When user selects Usage Counter, OP displays the amount of the Items shown below.
• Total Impressions • Printed 2 Sided Sheets

• Black Impressions • Black Printed 2 Sided Sheets
• Black Copied Impressions • Fax Images Received
• Black Printed Impressions • Images Sent
• Sheets • Server Fax Images Sent
• Copied Sheets • Network Scanning Images Sent
• Black Copied Sheets • Email Images Sent
• Printed Sheets • Maintenance Impressions
• Black Printed Sheets • Black Maintenance Impressions
• 2 Sided Sheets • Known Jams in the IOT
• Copied 2 Sided Sheets • Known Jams in Finishing Device(s)
• Black Copied 2 Sided Sheets • Attempted Sheet Feeds from Internal trays
• Actual sheet feeds from Internal trays
• Normal Level Power On Hours
• Power Save Hours
• Attempted Original Sheet Feeds in the DADF
4-40
4.1.8.6 Fault History Tab
Fault History provides an error information occurred.
Fault Log
• Diagnostics>Fault History>Fault Log

• Fault log window shall display errors occurred while the product was operating.
• Diagnostics>Fault History>Fault Log>Clear

• When selecting “Clear” button, Pop-up will be displayed. If you want to delete the Fault history, touch the “OK”
button.
4-41
Fault Counters
• Diagnostics>Fault History>Fault Counters

• Fault counters window displays Fault group with number and name.
They are
• 01 Feeder
• 02 Fuser
• 03 Motor Fan
• 04 LSU
• 05 Option Interface
• 06 CRU
• 07 Finisher
• 08 DADF
User shall select one item in the list at a time and multiple selection shall not supported. User can select ‘Non
Zero’ or ‘All’. By default, ‘Non Zero’ shall be selected.
When press ‘OK’, Fault Counters Detail Window shall be displayed.
4-42
Fault Counters Detail window shall display Fault code, description and value (counter) among the selected
Fault Group. Items of displayed Fault codes are different based on the selection of ‘Non Zero’ or ‘All’. When
selected ‘Non Zero’, Fault codes in the selected Fault Group having non zero counter shall be displayed.
When selected ‘All’, all Fault codes in the selected Fault Group shall be displayed. Display order of Fault
code is upward.
4-43
4.1.8.7 Test Routines Tab
4.1.8.7(a) Copier
NVM Read/Write
• Diagnostics>Test Routines>Copier>NVM Read/Write
“Edit” button shall be disabled until any NVM item is selected.

“Edit” button shall be disabled when read only NVM is selected. Search edit box has 00-000 as a default.
User shall input the whole number to find a specific NVM by pressing Find button. (Refer to NVM Read/Write
table) If matching NVM is found, the page including the specified NVM shall be displayed and the NVM is
shown as selected. If matching NVM is not found, error message such as “Invalid NVM number” shall be
displayed on the status area and search edit box displays default number.
• Diagnostics>Test Routines>Copier>NVM Read/Write>Edit
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NVM Initialization
• Diagnostics>Test Routines>Copier>NVM Initialization

• By default, none of items is selected and Initialize button shall be disabled.
There shall be Back button.
• Diagnostics>Test Routines>Copier>NVM Initialization>Initialize
If you want to initialize the NVM values, press OK button.

When press OK button, SR shall show the initialization progress status and result.
When the result is get, pop up window shall be disappeared.
-> When the result is finished, the pop up window will disappear.
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Engine/DADF Test Routines
• Diagnostics>Test Routines>Copier>Engine/DADF Test Routines.
When exit this window, OP shall send exit command. (CMD_COPY_COMP_EXITMODE)

By default, all Test routines will be displayed.
By default, search edit box has 00 .
OK/Reset button shall be disabled until any test routine is selected.
Maximum number of selection is 3.
Reset will deselect all selected test routines.
User select test routine by touching the row and deselect touching it again.
User input chain number in search edit box and only all test routines in the chain shall be
displayed.
By default, Start/Stop/Stop All shall be disabled.

Start button shall be enabled when selected item is not running.
Multiple selection shall not be supported.
Stop shall be enabled only when the selected item is running.
Stop All shall be enabled when there is any running test item.
Back button shall be disable when there is any running test item.
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4.1.8.7(b) Fax
NVM Read/Write
• Diagnostics>Test Routines>Fax>NVM Read/Write
For the behavior, refer to Copier-NVM Read/Write.
4-47
For the behavior, refer to Copier-NVM Read/Write-Edit.
NVM Initialization
• Diagnostics>Test Routines>Fax>NVM Initialization

• By default, none of items is selected and Initialize button shall be disabled.
There shall be Back button.
4-48
• Diagnostics>Test Routines>Fax>NVM Initialization>Initialize

Protocol Report
• Diagnostics>Test Routines>Fax>Protocol Report

• When selecting Protocol Report, the sub-item will be displayed. By pressing the print, you can print the
protocol report.
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Fax Routines
• Diagnostics>Test Routines>Fax> Fax Routines

• For the behavior, refer to Engine/DADF Test Routines
4.1.8.7(c) Network
NVM Initialization
• Diagnostics>Test Routines>Network>NVM Initialization
4-50
• Diagnostics>Test Routines>Network>NVM Initialization>Initialize

4-51
4.1.8.7(d) Other
• Diagnostics>Test Routines>Other
• Diagnostics>Test Routines>Other>Print Test Pattern
You can print the test pattern by pressing the start test button.
By default, Test Pattern number shall be 1.
You can select paper source by selecting tray of the image.
You can select simplex/duplex printing option by selecting 1 sided /2 sided button.
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• Diagnostics>Test Routines>Other>Shading Test
The function is used to set the optimum scan quality determined by the specific characteristics of the CCD
(Charge Coupled Device). If copy image quality is poor perform this function to check the condition of the
CCD unit.
• Diagnostics>Test Routines>Other>Scan Edge Test
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• Diagnostics>Test Routines>Other>Memory Clear
The function resets the system to factory default settings.

This function is used to reset the system to the initial value. All the values are returned to the default values,
and all the information which was set by the user will be erased.
When select memory clear, user can select the country.
• Diagnostics>Test Routines>Other>Print Report
4-54
• Diagnostics>Test Routines>Other>Reset Admin. password
4-55
4.2 Troubleshooting
4.2.1 Procedure of Checking the Symptoms

Before attempting to repair the printer first obtain a detailed description of the problem from the customer.
Power On
- No Power
OP Panel - Power Module error
ON? - Main PBA error
- LCD Panel error
Ready or Indicate Refer to

Power save Error Massage Error Massage
< Chapter 4.2.2 >
Test Print
printing
Quality is Refer to "Solution
Nomal? of 4.2.3.3 Print Quality"
END
4-56
4.2.2 USING THE SMART PANEL PROGRAM

Smart Panel is a program that monitors and informs you of the machine status, and allows you to customize
the machine’s settings. Smart Panel is installed automatically when you install the machine software.
To use this program, you need the following:
• Windows. Check for windows operating system(s) compatible with your machine.
• Mac OS X 10.3 or higher
• Linux. Check for Linux systems that are compatible with your machine.
• Internet Explorer version 5.0 or higher for flash animation in HTML Help.
Understanding Smart Panel
If an error occurs while printing, Smart Panel appears automatically, showing the error.You can also launch
Smart Panel manually. Double-click the Smart Panel icon on the Windows task bar (in Windows), or
Notification Area (in Linux). You can also click it on the status bar (in Mac OS X).
Windows Double-click this icon in Windows.
Macintosh Click this icon in Mac OS X.
Linux Click this icon in Linux.
If you are a Windows user, from the Start menu, select Programs or All Programs > your printer driver
name > Smart Panel.
• If you have already installed more than one Samsung machine, first select the correct machine model you
want in order to access the corresponding Smart Panel.
• Right-click (in Windows or Linux) or click (in Mac OS X) the Smart Panel icon and select your machine.
• The Smart Panel window and its contents shown in this user’s guide may differ depending on the machine
or operating system in use.
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The Smart Panel program displays the current status of the machine, the level of toner remaining in the toner
cartridge(s), and various other types of information. You can also change settings.
1 Toner Level View the level of toner remaining in the toner cartridge(s). The machine
and the number of toner cartridge(s) shown in the above window may differ
depending on the machine in use. Some machines do not have this feature.
2 Buy Now Order replacement toner cartridge(s) online.
3 User’s Guide This button changes to Troubleshooting Guide when error occurs. You can
directly open troubleshooting section in the user’s guide.
4 Printer setting Configure various machine settings in the Printer Settings Utility window.
Some machines do not have this feature.
If you connect your machine to a network, the SyncThru™ Web Service
window appears instead of the Printer Settings Utility window.
5 Driver Setting Set all of the machine options you need in the Printer Preferences window.
This feature is available only for Windows
Opening the Troubleshooting Guide

Find solutions for error status problems by using the troubleshooting guide. Right-click (in Windows or Linux)
or click (in Mac OS X) the Smart Panel icon and select Troubleshooting Guide.
Using Printer Settings Utility

Using the Printer Settings Utility, you can configure and check print settings.
1. Right-click (in Windows or Linux) or click (in Mac OS X) the Smart Panel icon and select Printer Setting.
2. Change the settings.
3. To send the changes to the machine, click the Apply.
If your machine is connected to a network, the SyncThruTM Web Service window appears instead of the
Printer Settings Utility window.
Using On screen Help File

For more information about Printer Settings Utility, click
4-58
4.2.2 Error Message

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables
below to understand the messages’ and their meaning, and correct the problem, if necessary. Messages and
their meanings are listed in alphabetical order.
[zzz] indicates the error code. When you contact the service center, this error code help to handle the
problem.
Message Description Suggested solutions

Fax memory is almost There is no more available fax Delete the received fax data in the
full. Print or remove memory. No more fax data can be memory to secure memory.
received fax Job./ received.
Fax memory is full. Print
or remove received fax
Job.
Fuser error: [zzz]. 1. At warm up, the temperature keep 1. Check the Thermostat. If it is
Please turn off then on up the lower temperature for regular defective, replace it.
time. 2. Check the Lamp. If it is defective ,
2. In case that the temperature has replace it.
not reached warm up temperature 3. Check the fuser connector.
after warm-up time. Reconnect it.
3. At ready, Less than target 4. In case of printer input voltage lower
temperature and for more than 10 than standard voltage.
sec. 5. Check the Thermistor.
4. At printing, Less than printing Ref. 6. If the Heat On signal is not occurred
temp and for more than 10 sec. from Power supply, replace it.
Fuser unit is not The fuser unit is not installed or Disassemble and reassemble the fuser
installed correctly. correctly unit.
Install it.
LSU error: [zzz]. Please 1. LSU motor does not operate. * Case 1,3 : After checking the LSU
turn off then on 2. After LD on, the Laser beam detect motor rotation noise, check the motor
signal is not occurred or irregular. signal.
3. LSU motor does not operate or the * Case 2 :
drive signal is abnormal. 1. Check the Beam Detecht signal.
If there is a BD signal, replace the
Main board. If or not, check the LD
contol signal.
2. Check the LD Power is normal.
3. If it is normal, check the light
receving part.
Original paper jam in Paper has jammed during duplex Remove the jammed paper in DADF
front of scanner duplex printing in the DADF.
path
Original paper jam in The originals are jammed in DADF Remove the jammed paper in DADF
front of scanner
4-59

Original paper jam 1. The lead edge of the document Open the DADF cover and remove the
inside of scanner failed to actuate the reverse stack jammmed paper
duplex path sensor within the correct time after
actuating the gate sensor.
2. The edge of the document failed to
actuate the reverse stack sensor.
Original paper jam The lead edge of the document failed Remove the jammed paper in DADF
inside of scanner to actuate the gate sensor within the
correct time after actuating the scan
sensor.
When the machine is on, jammed
paper is detected in the DADF.
Original paper jam The lead edge of the document failed Remove the jammed paper in DADF
while reversing paper in to actuate the duplex sensor within
scanner the correct time when the document
was fed the wrong way.
Paper Jam at the Paper has jammed during duplex 1. Open the side door and remove the
bottom of duplex path printing. jammed paper.
2. If there is not jammed paper but the
error message is occurred, check
the duplex sensor. (Component
Test)
Paper Jam at the top of Paper has jammed during duplex 1. Open the side door and remove the
duplex path printing. jammed paper.
Test)
Paper Jam in exit area Paper has jammed in the fuser area. 1. Open the Side door and remove the
jammed paper.
the Exit sensor. (Component Test
->Sensor Read -> Ex value)
Paper Jam in MP tray Paper misfed from multi-purpose tray. 1. If pick up roller does not rotate ,
check the pick up clutch.
2. If Pickup roller is rotating but the
paper is not feeding, replace the
pick up rubber.
3. Check the feed sensor. If it is
defective, replace it.
4-60

Paper Jam in tray1 Paper has jammed in the feeding area 1. If pick up roller does not rotate ,
of the tray. check the pick up clutch.
2. If Pickup roller is rotating but the
paper is not feeding, replace the
pick up rubber.
3. Check the feed sensor. If it is
defective, replace it.
Paper Jam in tray2 Paper has jammed in the feeding area 1. Open the side door and Tray2 door
of the tray. and remove the jammed paper.
error message is occured, check the
Feed sensor or Hardware.
3. If the paper is feeding by rotating
the pick up roller, check the clutch
and clutch signal.
Paper Jam inside of Paper has jammed during duplex 1. Open the side door and remove the
duplex path printing. jammed paper.
Test)
Paper Jam inside of Paper has jammed in the registration 1. Open the Side door and remove the
machine area jammed paper.
2. If there is not jammed paper but
the error is occured, Check the
Registration Sensor (Component
Test -> Sensor Read -> RG value)
3. If the paper stopped after actuating
the Exit sensor, Check the Exit
sensor (Component Test -> Sensor
Read -> EX value)
Scanner locking switch The CCD lock has been locked. 1. Unlock the CCD Lock
is locked or another 2. Check the CCDM. Is is moving
problem occurred. when scanning. Check the FFC
cable. If there is defective, change
it.
3. If the problem persists after
removing the FFC cable, replace
the DADF board.
4. Check the Scan-motor. If there is
defective, change it.
Sensor Failure [zzz]. There is a problem in the sensor Find the defective sensor. And replace
Call for service signal the new one.
4-61

Shake toner cartridge. The toner supply is low. Thoroughly roll the new cartridge five
or six times to distribute the toner
evenly inside the cartridge.
System error: #02-000. 1. At warm up, the temperature is less 1. In case of meaning 1, replace the
Please turn off then on than reference temperature for 20 Fuser unit.
sec. 2. In case of meaning 3, replace the
2. Abnormal ADC has occurred. Engine contol board or Fuser control
3. ZeroCross Signal detect error has board or SMPS.
occurred.
System error: #02-003. The communication error of the 1. Open the side cover and close it.
Please turn off then on MEGA88 Micom 2. Check the envelope pressing
device.
System error: #10-004. UI error 1. check the UI connector.
Please turn off then on 2. If the problem persists, replace the
OPE board.
3. If ther problem persists, replace the
maina board.
This IP address The IP address is used in other place Check the IP address or obtain a new
conflicts with an IP elsewhere. IP address.
address already in use.
Check it
Toner cartridge is not The toner cartridge you have installed Replace the toner cartridge.
compatible. Check is not for your machine.
user's guide
Toner cartridge is not The toner cartridge is not installed Check the connection between the
installed. Install it. or the CRUM in the cartridege is not CRUM connector of the toner cartridge
properly connected. and Set.
Toner cartridge is worn. The color toner cartridge has run out. Replace the toner cartridge.
Replace with new one The machine stops printing.
Toner is empty. Replace The lifespan of the color toner Replace the toner cartridge.
toner cartridge cartridge which the arrow indicates is
reached.
Toner is low. Order new Toner Cartridge is almost empty. Replace the toner cartridge.
toner cartridge
Too much paper in The printed papers are full on the 1. Remove the paper on outbin tray.
output bin tray. Remove output tray. 2. Check the Outbin Full Senosr
printed paper (Component Test -> Sensor Read ->
OB value)
4-62
4.2.3 Solution
4.2.3.1 Scanner
4.2.3.1(a)COPY
PROBLEM ITEMS TO BE CHECKED HOW TO SOLVE

White copy • Check the Scan-Cover open. • Room light can transit a thin original.
• Check shading profile. • Remake shading profile in the tech mode.
Black copy •C
heck the CCD problem in Main • Check the CCD harness contact.
PBA.
• Check shading profile. • Remake shading profile in the tech mode.
Defective image • Check shading profile. • Remake shading profile in the tech mode.
quality • Check the gap between original and • T
he gap above 0.5mm can cause a blurred
scanner. image.
• Check printing quality. • See “Print” troubleshooting.
Abnormal noise • Check the Scanner Motor and any • Check the right position of the Scanner Motor,
mechanical disturbance. and check the any mechanical dis turbance in
the CCD carriaging part.
• Check the Motor Driver in Driver • If any driver is defective, replace it.
PBA.
4-63
4.2.3.1(b) PC-Scan

Scanning Error • Check the printer cable installed. •C
heck correct installation, and use standard
USB cable.
•C
heck how TWAIN driver is • Remove any other scanner driver.
installed. • Reboot after reinstallation of the TWAIN driver.
• Check the USB signal level. • If USB signal level is defective, replace Main
PBA.
Defective image • Check shading profile. • Remake shading profile in the tech mode.
Quality • Check the gap between original and • T
he gap above 0.5mm can cause a blurred
scanner glass. image.
• Check printing quality. • See “Print” troubleshooting.
Abnormal noise •C
heck the Scanner Motor and any • Check the right position of the Scanner Motor,
mechanical disturbance. and check the any mechanical dis turbance in
the CCD carriaging part.
• Check the Motor Driver in Driver • If any driver is defective, replace it.
PBA.
4-64
4.2.3.2 FAX
4.2.3.2(a) FAX/TELEPHONE Precautions

TEL LINE • When you press “ OHD” key: a) insert it correctly into the connection jack
CANNOT BE a) Check line cord connection. called “line”.
ENGAGED b) C
heck MAIN LIU harness, and b) Replace defective parts.
(NO DIAL TONE) CN2 of the LIU PBA.
Cannot MF dial • Check MAIN-LIU harness. • Replace defective parts.
MF dial is •C
heck the LIU PBA. • Replace LIU PBA.
possible but
not DP dial.
Defective fax • Check MAIN LIU harness. • Replace defective parts.
transmission • Check ‘hook off’ : Refer to ‘TEL • Refer to ‘TEL LINE CANNOT BE ENGAGED’
LINE CANNOT BE ENGAGED’ above.
above. • Replace main PBA, if abnormal.
• Check transmission path and • Replace LIU PBA.
reception path of the LIU PBA. Replace main PBA.
Defective • Is the ring checked? • Replace LIU PBA if it cannot be checked.
automatic fax • Refer to ‘Defective Transmission.’ • Refer to ‘Defective Transmission’.
reception
4-65
4.2.3.3 Print Quality
Error Status Check Solution

Vertical black line 1. Bad blade of Toner cartridge 1. Change Toner cartridge
and band 2. LSU 2. Replace LSU
3. Bad cleaning blade of drum cartridge. 3. Replace drum cartridge.
gital Printer Digital Printer Digital Printer
Vertical white line 1. LSU window contamination 1. Clean LSU window

2. Toner cartridge 2. If not LSU, change Toner cartridge.
gital Printer Digital Printer
gital Printer Digital Printer Digital Printer Digital Printer
gital Printer Digital Printer Digital Printer Digital Printer Digital Printer
gital Printer Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer
No image 1. GND OPC is well grounded? 1. Measure the resistance between
gital
al PrinterPrinter Digital Printer
al Printer
igital Printer Digital Printer 2. LSUPrinter
Digital running well? frame ground and the ground spring
gital
al PrinterPrinter Digital Printer Digital Printer
igital Printer
Digital Printer
Digital Printer 3. BiasPrinter
Digital voltage is normal?
Digital Printer attached frame.Digital Printer
gital
al Printer
igital
Printer
Printer
Digital Printer
Digital Printer Digital Printer Digital Printer
al Printer
igital Printer
Digital Printer
Digital Printer
Digital Printer Digital Printer 4. Lower
Digital toner?
Printer Digital Printer Confirm stable Digital
ground.Printer
Unless bad
gital
igital
DigitalPrinter
Printer
Printer
Digital Printer
Digital Printer
Digital Printer Digital Printer 5. Is there
Digital video data
Printer from Printer
Digital Main PBA ground, detach Digital
cabinet, check where
Printer
gitalDigital
Printer
Digital Printer
Printer
Digital Printer
Digital Printer Digital Printer
Digital Printer Digital Printer Digital Printer is bad point Digital Printer
gital Printer
Digital Printer
Digital Printer
Digital Printer Digital Printer Digital Printer Digital Printer
2. Adjust LSU or replace it
Digital Printer 3. Normal Dev bias = -450V
DigitalPrinter
Digital Printer Digital Printer 4. Shake toner cartridge and print.If a
Digital Printer
Digital
Digital Printer
Printer DigitalPrinter
Printer like good, toner is empty
Digital Printer Digital Digital
Digital PrinterPrinter
Digital
Digital
Digital
Digital Printer
Digital Printer
Printer
Printer
Printer Digital
DigitalPrinter
Printer Digital Printer
5. Test engine testDigital
patternPrinter
, replace
gital Printer Digital
Digital
Printer
Digital
Printer
Printer
Digital Printer
Digital Printer Digital
Digital Printer
Digital Printer
Printer
Digital
Digital
Digital Printer
Digital
Printer
Printer
DigitalPrinter
Printer
Digital Printer
Digital Printer
Main PBA Digital Printer
Digital Printer
Digital Printer
Digital Printer Digital Digital
Digital
Digital
Printer
Digital
DigitalPrinter
Printer
Printer
Digital
Printer
Printer
Digital
Digital
Digital
Light Printer
Printer
Digital Printer
Digital Printer
Printer
Digital
image Printer Digital
Digital
1. LSU Printer
Printer
light power
Digital
normal?
Printer
Digital Printer
Digital Printer
1. LSU light powerDigital
checkPrinter
is difficult.
Digital Printer
Digital Printer Digital Printer Digital
Digital Printer
Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
2. Enough toner? Digital Digital Printer
Digital Printer
Compare with new one and check.
gital Printer Digital Printer Digital Printer Printer
Digital Printer
Digital Printer
Digital PrinterPrinter Digital Printer
3. High charger voltage? Digital Printer Digital Printer
2. Check Digital
toner and Printer
the toner cartridge
gital Printer Digital Printer 4. Lower bias voltage counter 3~4. Measure all high voltage
gital Printer
5.Digital Printer
Contamination output.
gital Printer of high voltage
Digital Printer
gital Printer
Printer Digital
Digital Printer
Digital Printer
Printer
contact. Digital Printertoner cause
5. Leakage Digital
badPrinter
contact and
gital Digital Printer Digital Printer
gital Printer DigitalPri
Digital
Digital Printer
Printer Digital
Digital
6.Digital Printer
Printer
Transfer volatge and roller.Printer Digital Printercontact Digital
increase Printer
resistance. Clean
gital Printer Printer Digital
Digital Printer
Digital Printer DigitalPrinter
contaminated Digital Printer
area.
Digital Printer
Digital Printer
igital Printer DigitalPrinter
Printer Digital Printer Digital Printer
igital Printer Digital
Service Manual Digital Printer Digital4-66
Printer Samsung Electronics

Digital Printer
Digital Printer
DigitalPrinter
Digital Printer
Printer
Digital Printer Digital Printer DigitalPrinter
Digital Printer
Digital Printer
Digital Printer
DigitalPrinter
Digital
Digital
Digital
Printer
Printer
Printer
Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital
Digital
Digital
Printer
Printer
Digital Printer
Digital
Printer
Digital
Printer
Digital
Printer
Digital Printer
Digital Printer
Digital Printer
Error Status
Digital Printer Digital Printer Check Digital Printer
Digital Printer
Digital Printer Digital Printer Solution
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Dark image Digital Printer
1. LSU light power normal? Digital Printer Digital
1. Check the ratedDigital
Printer Printer
level and replace.
2. Bias voltage output is high? 2. Set to power rating.
Digital Printer
3. VideoPrinter
data is always
Digital supplied?
Printer
Digital Printer Digital Printer defected
3. Replace Digital Printer
board.
Digital Printer
Digital Printer
4. Bad Printer
high charge
Digital Printer voltage
Digital
Digital
Printer
Digital
Printer
contact.
Printer
Digital Printer
Digital Printer
Digital
4.
C Printer
heck the
charge Printer
voltage
Digital or change
Printer
Digital Printer
Printer
Digital Pri Digital
DigitalPrinter
Digital
Digital
Printer
Digital
Printer
Digital
Printer
Digital
Printer
Printer Digital
the
DigitalPrinter
Printer Digital
drum cartridge. Printer
Digital Printer
Digital Printer
Digital Printer
DigitalPrinter
Digital Printer
DigitalPrinter
Digital Printer
Digital Printer
Digital Printer
DigitalPrinter
Printer Digital Printer Digital
DigitalPrinter
Digital Printer
Background 1. High voltage output is normal? 1. Adjust to the rated status.
Digital Digital
2. C/R Printer
of drum cartridge is Digital Printerdrum cartridge.
Digital Pri
contaminated? Digital Printer Digital Printer
DigitalPrinter
Digital Printer
Digital
Printer Digital Printer Digital Printer Digital Printer
Digital Printer
Digital DigitalPrinter
Printer
Printer Digital Printer Digital Digital
Ghost
Digital Printer 1. High voltage output. 1. Check
Digital every highDigital
Printer voltage.
Printer
Digital Printer 2. Pre-Transfer Lamp. 2. Check the
Digital Printer turn-on PTL, LED crash.
Digital Printer
Digital
Digital Printer
Printer
Digital
Digital Printer
Printer Digital
3. Printer
Bad high Digital Printer
voltage contact. Digital
3.
C Printer
lean the
Digital Printer inside Digital
machine Printer
or replace
Digital Printer
Digital
Digital Printer
Printer
Digital
Digital Printer
Printer Digital Printer Digital Printer Digital
drum
cartridge. Digital
Printer Printer
Digital
Digital Printer
Printer
DigitalPrinter
Digital Printer
Digital
Digital Printer
Printer
Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer
Digital
Digital Printer
Printer
Digital Printer
Digitalon
Stains Printer
back of Digital Printer
1. Contamination Digital Printer
of transfer roller. Digital Printer
1. Clean Digital
the transfer rollerPrinter
with vacuum
Digital
Digital Printer
Printer
paper Digital Printer
2. Stains of paper path. Digital Printer Digital Printer
cleaner. Digital Printer
Digital
Digital Printer Digital Printerroller’s contamination.
Printer 3. Pressure 2. Clean the area ofDigital
paperPrinter
path with
Digital Printer
Digital Printer
Printer Digital Printer Digital Printer Digital Printer Digital Printer
gital Printer Digital cloth or air cleaner.
Digital
Digital Printer
gital Printer Digital Printer 3. Remove fuser and replace it.
Poor Fusing 1. Use recommended paper? 1. Should use recommended paper.
2. Check fusing temperature. 2. Check engine controller board. If you
3. The machine was under the low have not thermometer, measure the
igital Printer Digital Printer tempera ture for a long time? thermistor voltage to CPU, If 2.3V±5%
igital Printer Digital Printer in printing CPU works well. Then,
igital Printer Digital Printer disassemble fuser and check the
igital Printer Digital Printer thermistor contact and thermistor.
igital Printer Digital Printer 3. Re-check after putting the machine in
the warm place for certain period.
Partial blank image 1. Toner is low? 1. Replace Toner cartridge.
(not periodic) 2. The toner cartridge is out of position? 2. Checkand adjust.
igital Printer Digital Printer
4-67
Digital Printer
Digital Printer Alignment & Printer
Troubleshooting
Digital Printer
Digital Printer
Digital
Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital
Printer
Digital Printer
Digital
Printer
Digital
Printer
Digital Printer
Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Partial blank image 1. Develop roller scar or particle. 1. Replace toner cartridge.
Digital
(periodic) Digital
2. Scar Printer
or particle. (94.3 mm) Digital Printer
drum cartridge.
Digital Pri Digital
3. Printer
Transfer roller scar or particle. Digital Printer
transfer roller.
(56.6 Printer
mm) Digital Printer Digital Printer
Digital Printer
Different image Digital
1. Printer
Charge roller’s pressure force Digital Printer
drum cartridge.
Digital Printer
density Digital Printer
unbalance Digital Printer Digital Printer
2. Replace toner cartridge and drum
(left and right) 2. Dev. roller and OPC or Dev. roller and cartridge.
blade’s pressure force unbalance 3. Check left and right spring of transfer
Digital
3. Printer
Transfer Digital Printer
roller’s pressure force Digital Printer
roller Digitalpressing
and the spring Printer the
Digital Printerof eachDigital
unbalance side Printer Digital Printer
toner Digitalthe
cartridge inside Printer
machine
Horizonral band 1. Unstable high voltage contact 1. Clean each contact and check good
2. Charge roller’s contamination contact
Digital Printer
3. Printer
Contamination Digital
of heat Printer
roller Digital Printer
2. Clean Digital Printer
charge roller
Digital Printer
4. Malfunction of LSU Digital Printer Digital
3. Replace fuser unitDigital Printer
Printer
Digital Printer
Digital Printer
4. Check Main PBA.Digital Printer
Digital
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital
Printer
Digital
Printer
Printer
Digital Printer
Digital Printer
Digital Printer
Digital
Printer
Digital Printer
Digital
Printer
Digital
Printer
Digital
Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Digital Printer Digital Printer Digital Printer

Digital Pri Digital Printer Digital Printer Digital Printer

Digital
Digital Printer
Digital
Service Manual
Digital Printer
Printer Digital Printer Digital 4-68
Samsung Electronics
Digital Printer
Digital
Digital Printer
Digital Printer
Abnormal Image Printing and Defective Roller
No Roller Abnormal image period Kind of abnormal image

1 OPC Drum 75.5mm White spot, Block spot
2 Charge Roller 37.7mm Black spot
3 Supply Roller 44.9mm Horizontal density band
4 Develop Roller 35.2mm Horizontal density band
5 Transfer Roller 47.1mm Black side contamination/transfer fault
6 Heat Roller 77.8mm Black spot and fuser ghost
7 Pressure Roller 75.4mm Black side contamination
4-69
No Image

NO Digital Printer A on
No image?
next page Printer
Digital Printer
Digital Printer
Digital
Printer
Digital
Printer
Printer
Digital Printer
Digital Printer
Digital Printer
Digital
Printer
Digital Printer
Digital Printer
Digital
Printer
YES Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Self test NO Self testing NO Retest after replacing the
pattern prints? is possible ? connector or controller board
Digital Pri YES Digital Printer YES
DigitalCheck
Printer
connection Digital
to Printer Take out the cartridge Digital Printer Digital Printer
Digitalcomputer
Printer or replace
Digital Printer and prepare the tester Digital Printer Digital Printer
controller for electronic connection

Digital Printer Is the OPC Digital Printer Digital Printer
Digital Printer NO PrinterRepair orDigital
terminal of machine Digital replacePrinter
the GND
is well-connected Digital Printer terminal
to Frame?
YES
Digital
Digital Printer
Printer Digital Printer Digital Printer Digital PrinterCheck theDigital Printer
path between
Does the
Digital
Digital Printer
video data line to Digital
NO Printer Digital
Main board Printer
Digital Printer
LSU transit to High/Low Digital Printerand HVPS. Repair or replace
Digital Printer
Digital when printing? the defective component
Digital Printer
or board
Digital Printer
Digital
Digital Printer
YES
The mirror in LSU might be

misplaced so the light path to the
OPC deviates ->Repair or replace
LSU or remove any defective
matters in the machine
4-70
Transfer NO
voltage OK? (on the
transfer roller
shaft)
YES
Are the
connection terminal NO
Repair or replace terminal
and connection
correct?
YES
Replace HVPS or repair defective component
Developing
(-450V) and supplying NO Is the connection NO Repair or replace terminal
(-600V) voltage terminal OK?
are OK?
YES
YES
Replace HVPS or repair
defective component
Transfer roller might be out of its location

Does the -> Locate the roller into its place
counter indicate over NO
the toner's guaranty This could occurs when he power of LSU is low or
life the density is low due to the obstacles on the window
-> Replace LSU or clean the window
YES
Replace the toner cartridge
4-71
Digital Printer Digital Printer Alignment & Troubleshooting
All Black
Digital Printer
Digital Printer
Digital Printer
Digital
Printer
Digital
Printer
Printer
Digital Printer
Digital Printer
Digital Printer
Digital
Printer
Digital Printer
Digital
Printer
Digital
Printer
Digital
Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer

Digital Pri Digital Printer Does the Digital Printer CheckDigital
the pathPrinter
among video
All black in NO video data line to LSU NO controller, engine board,
Digital Printer
printing area?Digital Printer transit to High/Low whenDigital Printer Digital Printer
HVPS, LSU for the shortage
Digital Printer Digital Printer printing? Digital Printer Digital
or open Printer
-> Repair or replace
Digital Printer YES Digital Printer Digital Printer the boards
Digital Printer
YES
Digital Printer Replace LSU Digital Printer Digital Printer

Is charge NO
voltage supplied Repair or replace HVPS
from HVPS?
Digital
Digital Printer
Printer YES Digital Printer Digital Printer Digital Printer Digital Printer
Digital
Digital Printer
Digital Printer
Digital
Digital Printer
Digital Printer
Is the NO
Hsync signal received Replace LSU
in LSU?
YES
Charge part's contact

is bad -> Repair or
replace the drum cartridge
4-72
Vertical White Line (Band)
al Printer Digital Printer Digital Printer Digital Printer

al Printer Digital Printer Digital Printer The ribs in fuser or toner on the
al Printer Digital Printer Digital Printer
Check if the roller may invoke the image
printout is still has the NO
al Printer Digital Printer White line NO Digital Printer
same problem even right after
problem -> Replace the fuser
missing definitely? cover or the defective part
al Printer Digital Printer Digital
passedPrinter
through the
al Printer Digital Printer transfer
Digital Printer roller
The image is originally black or the
YES black part is far close to the top
YES -> Use the pattern which has the
image below bigger than 10mm
Digital Printer from the top
al Printer Digital Printer
Digital Printer
Digital Printer
al Printer Digital
Digital
Printer
Digital
Printer
Printer
Digital Printer
Digital Printer
Digital Printer
al Printer Digital
Digital
Printer
Digital Printer
Digital
Printer
Digital
Printer
Digital
Printer
Digital Printer
Digital Printer
Digital Printer
Dirt of Printer
Digital dust
Digital stuck onto the
Printer Toner material might be stuck to
al Printer window Digitalof Digital Printer
internal lens of LSU
Printer Digital
blade in the Printer
developer inside and it
-> Clean it or replace LSU prevents toner supply -> Replace
the toner cartridge
Preventive obstacles through
al Printer the path between OPCDigital
of Printer CheckDigital Printer
both if the toner cartridge's
al Printer Digital
toner cartridge and LSU preventPrinter
the Digital
counter is overPrinter
its guaranty and
al Printer path -> Remove the obstacles
Digital Printer amount of the Printer
Digital toner material
-> Replace the toner cartridge


4-73
Digital Printer Digital Printer Alignment & Troubleshooting
Dark Image
Digital Printer
Digital Printer
Digital Printer
Digital
Printer
Digital
Printer
Printer
Digital Printer
Digital Printer
Digital Printer
Digital
Printer
Digital Printer
Digital
Printer
Digital
Printer
Digital
Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer

Digital Pri NO Digital
Dark Printer
selected Digital Printer Digital Printer
via RCP? Digital Printer Digital Printer
YES
Change to
Normal and test
Digital Printer NO Digital Printer Digital Printer
Same at Normal? END
YES
Digital
Digital Printer
Digital Printer
Works Printer
correctly NODigital Printer Digital Printer Digital Printer
Repair or replace the defective
Digital
Digital Printer
Printer withDigital
-450V Printer
of Bias Digital Printer Digital
component Printer Digital Printer
Digital Printer voltage?
Digital Printer
Digital
Digital Printer
Printer DigitalYES
Works Toner over supply due to the

NO adjustment fault of metering
correctly after
replaced LSU? blade in toner cartridge
-> Replace toner cartridge
YES
The power of LSU is set

high or internal problem
-> Replace LSU or adjust
volume
4-74
Barkground

Recommended NO Print 20 to 30 pages using

paper used? the recommended paper
Digital Printer
Digital Printer
YES
Digital Printer
Digital Printer
Digital Printer
- Adjust voltage or Transfer, YES

NO Same problem NO END
replace HVPS charge and developing
- Repair or replace voltage are OK? occurs?
al Printer afterPrinter
Digital
checking the YES
terminals' contacts
al Printer Digital Printer Operating/ Dirty or
storage atmosphere is NO dust around the NO Replace the
too high temperature charge roller? toner cartridge
/humidity?
tal Printer Digital Printer YES YES
tal Printer Digital Printer
tal Printer Digital Printer Solve the problem under Clean the charge roller
tal Printer Digital Printer the recommended condition or replace step-up device
(10-32 degree Centigrade) /terminal after check
Check Terminals or contacts and "transfer roller springs"

tal Printer Digital Printer are misplaced
tal Printer Digital Printer -> Repair or replace transfer roller etc. NO
Work OK?
tal Printer Digital Printer Check if the LED of PTL in front of the transfer roller
tal Printer Digital Printer is on when it presses the top cover switch on purpose YES
-> If not, replace PTL
Internal blade or supplying

tal Printer Digital Printer part of the toner cartridge
is defective
tal Printer Digital Printer -> Replace the toner
tal Printer Digital Printer cartridge
4-75
Digital Printer Alignment & Troubleshooting
Ghost
Digital
Digital Printer
Digital Printer
Digital
Digital Printer
Digital Printer
Is it regular
Is it regular NO Is it regular NO
Digital
Digital Printer
Printer Digitalinterval
Printer of 94.3mm? Digital Printer Digital Printer
interval of 54.3mm?
interval
Digitalof 56.6mm?
Printer
(as transfer roller
interval)
YES YES YES
Replace PTL NO PTL lamp A specific part of the transfer

assembly works OK? roller has ruined or its
resistance value is changed
-> Replace transfer roller
YES
Transfer roller cannot force
regularly due to the gears
eccentricity of transfer roller
-> Replace the defective
component
Check HVPS
contacts and Developing
NO
HVPS's self- Transfer /supplying voltage
NO normal? (-450V/
output voltage is set to
-> If failed, standard? -600V)
repair/replace YES
HVPS YES
Irregularity of NIP - Repair or replace HVPS

between rollers in - Check and Repair or
toner cartridge replace the terminal
-> Replace toner cartridge contacts
Bias voltage NO Adjust the Bias voltage

is OK? (-450V) or replace HVPS
YES
Operating/storage NO There may be a problem in toner

temperature is too low or layer control in toner cartridge
not recommended -> Replace the toner cartridge
paper used?
YES
Use the machine with

recommended paper and
at condition
4-76
Black Spot


Is it regular NO When taking NO Bad image NO The problem
al Printer Digitalinterval
Printer Digital
of 38.3mm?
Printer
out the toner cartridge, Digital Printer
removes by randomly occurred
al Printer Digital Printer Digital Printer toner leaks? Digital Printer
scratching? due to the toner
fallen -> Clean the
YES YES YES machine
Digital Printer
Digital Printer
Digital Printer
al Printer Digital Printer Digital
Digital
Printer
Digital
Printer
Printer
Digital Printer
The problem occured Digital
Digital
Printer Toner leaks and much
Printer
Check toner is stuck onto
since
Digital
the obstacles Digital
Printer
Digital Printer
Digital
Printer
Digital
Printer
Digital Printer
toner
Printer
Digital
material Printer the P/R
dropped Digital Printer
or H/R in fuser
Digital Printer
Digital Printer
stuck to charge roller Digital onto
Printer
Digital Printer the
Digital Printer paperDigital
-> Printer -> Digital
Clean it or Printer
replace
-> Clean the Charge Roller Digital Replace
Printer
Digital Printer the toner cartridge
al Printer Digitaland
Printer
then reprint. Digital Printer Digital Printer Digital Printer
al Digital Printer Digital Printer Digital Printer

al Pri Digital Printer Digital Printer Digital Printer

al
al Printer
al Printer
al Printer Digital Printer Digital Printer Digital Printer Digital Printer
al
al Printer
al Printer
al Printer Digital Printer Digital Printer Digital Printer Digital Printer
al
al Printer
4-77
Horzontal Band

NO Black band The OPC is damaged under the

NO
Black band? is far about 94.3mm from direct sunlight for around 5
white band? minutes -> If the same problem
persists in 10 hours, replace
YES the drum cartridge
Problem of internal
contacts in OPC
-> Replace the drum
cartridge
The black This occurs when no

NO Hsync/ at LSU
band has regular
interval? -> Replace LSU
YES
Problems of terminal contact,

NO Does it appear NO transfer voltage supplying,
94.3mm interval? at every 83.6mm at and transfer roller's due to the
specific place? charge roller is ruined (38.3mm)
-> Repair/replace HVPS,
YES drum cartridge
YES
The OPC is damaged due to Heat roller is ruined

the irregular transfer voltage -> Replace the roller
of HVPS
-> Repair/replace HVPS
-> If the same problem persists,
replace the drum cartridge
4-78
Irregular Density

Digital Printer
OK after Digital PrinterWhen gray Digital Printer transfer/ Digitalagitator
Defective Printerin
NO NO NO theDigital
toner supplying
Digitaltaking out and
Printer pattern printing,
Digital Printer Digital Printer charge/developing Printerpart
rocking the toner irregular density voltage drops while of the toner cartridge
Digital Printer
cartridge? Digital Printer persists?Digital Printer printing? Digital the
->Replace Printer
toner cartridge
Check if the 'guide deve
Digital Printer YES Digital Printer YESDigital Printer YES Digital
spring' Printer
works OK and
repair/repalce
Digital Printer
Check high voltage
Digital Printer
Digital Printer
Digital Printer output and repair/
Digital
Printer
Digital
Printer
Printer
Digital Printer
Digital
Digital Printer
Printerreplace terminals, HVPS
Digital Printer
Digital Printer
Digital
Printer
Digital Printer
Digital
Printer
Digital
Printer
Digital
Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
It is over the guaranty NO
life of toner cartridge PTL lamp
Replace lamp
(Check the counter works OK?
and
Digital replace it) Digital Printer Digital Printer Digital Printer
YES
Digital Pri Digital Printer Digital Printer Digital Printer
NO Bad images NO Irregularity of toner
Any obstacles
around the no image supply from the toner cartridge
on the PTL lamp?
area? -> Replace the toner cartridge
Digital Printer YES Digital

YES Printer Digital Printer
Clean the window of PTL Light distortion due to
the mirror ruined or
Digital Printer
LSU's diffused reflection
-> Replace LSU
Digital
Digital Printer
Digital Printer
Digital
Digital Printer
Digital Printer
Digital
Digital Printer
4-79
White Spot

al Printer Digital Printer Digital Printer Too high voltage supplied

Is it regular NO Transfer NO due to the setting error of
interval of 94.3mm? Digital Printer
voltage is normal? transfer voltage
al Printer Digital Printer Digital Printer -> Adjust/replace HVPS
al Printer Digital Printer YES
Digital PrinterYES
Obstacles stuck on OPC's

Digital Printer D/R in the toner cartridge
al Printer Digital surface
Printer
unit Printer
has the defect
->Printer
Clean
Printer the OPC and ->Digital
Replace the
Printertoner cartridge
Digital Printer
Digital
al Printer Digital
Digital
Printer
Digital machine
Printer
Digital Printer
Digital Printer
Digital Printer
or replace
Digital Printer
al Printer Digital
Digital
Printer
Digital toner
Printer
Digital
Printer
Digital
cartridge
Printer
Digital
Printer
Digital Printer
Digital Printer
al Printer Digital
When
Printer
Digital Printer
Digital Printer
putting Digital Printer
in/out the Digital Printer
Digital Printer
Digital Printer
al Printer drum cartridge,
Digital Printer Digitalmade
Printer
scratch is Digital Printer
-> Replace the drum cartridge



4-80
Trembling at the End When OHP Printing
Recommended NO
Use the recommended film
OHP film used?
YES
When OHP
Inserted over NO printing, does the fan NO
than 10 films into Use the recommended film
temporarily stops
the MPF? and revolves?
YES
YES
When multi-page OHP printng, Other parts are touching the

less than 10 films are fan and prevents it from
guranteed. (Reduce the revolution
number of films and re-insert -> Check and repair
after paper check LED if off)
4-81
Poor Fusing Grade
The machine While printing,

After printing NO placed under the NO NO NO
the voltage of pin 60 Thermistor's
completed, any error severe low tempera of U36 (CPU) on Main contact is OK?
related fuser? ture for a long PBA is 2.1V
time? - 2.6V?
YES YES YES YES
Place the machine Re-assemble

Both ends NO at normal thermistor
of thermostat temperature and
open? re-test
YES
Open the top Check if the hardness of

Replace thermostat cover. When black NO P/R, and spring force is OK?
and re-test printing, is the fuser NIP (hardness: 24 degree,
width is 3.0- spring's force: 3 Kg)
3.5mm?
YES
Replace the control The paper used is too

component on Main thick or contains too
PBA much cotton in it
-> Re-test with the
Check any contact recommended paper
problem in thermistor
and repair
4-82
4.2.3.4 Malfunction

No power 1. Check power is supplying 1. If supplying power differs from machine’s power
2. Check fuse F1 open rating, replace the machine.
2. Replace it.
Fuser Error 1. Thermostat open 1. Detach AC connector and measure the resistane
2. AC wire open between pin 1 and 2. If it is megohm, thermostat
3. Thermistor wire open is open, Replace it.
4. Main PBA 2. Check bad connector contact or wire is cut.
3. Check thermistor wire and its connection.
4. Replace Main PBA
Cover open 1. When close Side cover, check the 1. Open Side cover and press the lever with pen.
lever is pressed If Controller detects cover close, there is some
2. Micro switch’s contact mechanical trouble in Side cover and lever’s
3. CPU and related circuit assembly. If not so there is electrical problem.
Jam 0 Check where Jam 0 happens 1. Check whether solenoid is working or not by using
1. Paper is not picked up Engine test mode
2. Paper is located in feed sensor 2. Check feed sensor malfunction.
3. Happened when inserting specific 3. Re-try inserting a fewer papers.
papers such as envelope into the • fan the papers and align
MPF (Multipurpose Paper Feeder)? • take out the loaded papers and insert them
4. Happened when inserting specific reverse direction
papers such as envelope into the 4. Take out the loaded papers and insert them
Manual Feeder? reverse direction
5. Is the Stacker Extender is folded • inserted papers as recommended for Manual
out? Feeding?
6. Does not the Guide Adjust distort the •W hen loading, tap the papers until paper detect
papers sensor senses loading
5. When using long papers, use the Stacker
Extender
6. Adjust Guide to fit the paper width
Jam 1 Paper is stopped in just after of fuser 1. It is mostly resulted from double feeding.
unit. Check paper is well stocked in feeder.
2. Check feed actuator position and actuator’s
operating. There may be stiff movind or double
reflection. If not so, check the operation of feed
sensor by Engine test mode.
3. Check exit lever operation. Remore jam and
check actuator moving by hand. If actuator is
too stiff, paper is wrapped around the heat roller.
Remove obstacles or replace.
4-83

Jam 2 Check where Jam 2 happens 1. R
emove paper using pinset or some tool and
1. Paper is curled and cannot exit. watch if separate claws have any troble.
2. Paper is curled in the exit cover? Clean around fuser.
2. C
heck locking works wells. Watch whether the
ribs of exit cover hace any burr or resisitive edge.
If they do, remove obstacles or replace.
Jam 2 at face- 1. Then paper is not drawn in because 1. Load recommended quantity of papers
down of the stack of papers in the Out tray. 2. O
pen the Cover Front and check whether roller or
tray 2. Does it curl while coming out? spring, which are related to paper out, is not out
of position. If so, re-locate or replace.
Clutch error 1. Check the spring of solenoid 1. Check whether the spring is expanded or not.
2. Check the armature assembly/ 2. C
heck armature is well installed. It may be
cushion unstable assemble.
3. Electrical check 3. Remove the Main PBA.
High voltage 1. Check the terminal output voltage 1. R
emove the Toner cartridge and open the cover
error 2. Check HVPS and press cover open switch lever and measure
the voltage with high voltage probe and sending
printing data. If the voltage is normal, change the
toner cartridge.
2. D
isassemble the left side cover, and check HV of
the solder side of HVPS and change it.
Feeding Does the Plate-knockup prevent the MPF :
obstacles paper loading? Turn the power off and on. Open and close the Side
cover to return to the original state.
Cassette :
Adjust Guide to fit the paper width.
Skew Is the Guide adjust set to the paper Fit the paper width using the Guide adjust.
width?
Stacking 1. Took out the Stacker extender to 1. Use extender as per the paper length.
support long papers? 2. The Face-up stacker normally can hold 100 pages
2. Stacked too many papers more than when using 75g/m2, however, stacking capacity
Stacker can hold? can be lowered depending on the type of papers.
Engine Error Check CBF Harness_CN7.(Main PBA Refer to troubleshooring “ENGINE ERROR”.
to LSU)
Document Jam Document is not picked up(in ADF). 1. Check document is well stocked in ADF.
2. C
heck whether document was been fastened
together by staple or clip.
3. Load recommended quantity of papers.
Document is stopped after it has fed 1. C
heck whether the Reg. sensor is working or not.
into the ADF. 2. C
heck whether the Feed Roller is working or not.
Does it curl while coming out? 1. C
heck the Open Cover whether there are bosses.
2. Check the ADF ass’y is well assemble.
4-84
No Power (LCD NO display LED Off)
Plug in the NO Check the voltage first and plug

power cord? the power cord
YES
The power
NO
voltage supplying is Supply the power as the rating
the same as
rating?
YES
The fan
NO Connections NO Re-connect firmly
revolves when
on board are OK? and re-test
powered on?
YES YES
LEDs blink NO
NO Fuse of SMPS
once when Replace the fuse
powered on? if open?
YES
YES
Shortage
Shortage on NO The connection between 5V and NO NO Put in the
error between Toner cartridge
the OPE panel GND, or between cartridge
controller board 24V and is in the set?
board?
and panel board GND?
or malfunction YES
YES of boards. YES
-> Replace the
boards
Repair/replace the Remove the shortage Detect failure due to the

board or replace the board board which detects side
cover open or switch error
-> Replace the board or switch
4-85
Fuser Error
Measure the resistance at the both ends

of AC(Con no.2 of the SMPS board)
Line with covers open
NO Thermostat is open due to the heat etc.

Less than 10W? -> Replace the thermostat
YES
Remove the covers
Check CN26 of the main board. NO

Re-assemble the connector.
Is the conector inserted
right ways?
YES
Check CN23 of the main board. NO

Re-assemble the connector.
Is the conector inserted
right ways?
Fuser Error eliminated? Replace the main board.
YES
END
4-86
Paper Jam (Mis-Feeding)
The Main PBA board defected

Sounds the NO -> Replace boards
solenoid on when starts
print?
The solenoid defected
YES -> Replace it
Does the The pick-up unit is

NO
paper move? assembled wrong
-> Re-assemble or replace
the unit
YES
Does the Too many

paper move more than NO papers in the
100mm? feeder?
YES YES
Feeder NO The sensor and Reduce the amount

sensor is assembled Main PBA defected and re-test
reverse? -> Repair/replace
YES
Paper guides NO Take out the paper

fit the paper width? and re-insert
Switch them
YES
NO Does the NO Pull out the

Paper end curled? extender pulled out?
extender
YES YES
Use the recommended <Recommendation>

and quality paper Use the MPF for the thick
paper such as envelope
and cardstock
4-87
Paper Jam (Jam 1)
The
Paper NO Paper NO actuator of NO Check the actuator exists and its
stopped before stopped before paper exit sensor operation and around the Main PBA
the OPC? the fuser? works OK? -> Replace
YES YES YES
Check the LSU and Check the roller

if it has the defect Is the paper NO Feeds NO and ribs of fuser
replace it rolled around the multiple pages? are in place, and
presseure remove burrs, if
roller? any
YES YES -> Remove the
factors of jam
Remove the fuser, remove Remove any factors

the paper and replace the
pressure roller, if necessary
The paper
Severe skew NO came out through NO Check the input path
when feeding? between fuser and to the fuser (such as
developer? mis-assembly)
YES YES
Adjust the paper guides to fit the Too thin Check guide transfer
or sensitive paper to NO
paper width is grounded Check
static electricity? the shutter prevents
The force of springs pressing the feeding
developer is weak YES
-> Check guide-DEVE
Use the recommended

paper
4-88
4.2.3.5 The cause and solutions of bad environment of the software
NOTE - Always try to an internal page and a copy to be sure that the machines is working and the problem is
related to SW.
4.2.3.5(a) The printer is not working (1)
Description : While Power turned on, the printer is not working in the printing mode.
Check and Cause Solution

1. C
heck if the PC and the printer is 1. Replace the printer cable. If the problems not solved even after the cable
properly connected and the toner replaced, check the amount of the remaining tone.
cartridge installed. 2. Check if the connection between PC and printer port is proper. If you use
2. P
rinting is nor working in the Windows. windows, check if the printer driver in the controller is set up. If the printer
3. C
heck if the printer cable is directly driver is properly set up, check in which program the printing is not working.
connected to peripheral devices The best way to find out is to open the memo pad to check the function
of printing. If it is not working in a certain program, adjust the setup the
program requires.
Sometimes, the printout is normal within the Windows basic programs, but
it’s not working in a particular program. In such case, install the new driver
again. If not working in the Windows basic program, Check the setup of the
port of CMOS is on ECP. And check the address of IRQ 7 and 378
3. If the scanner needs to be connected to the printer, first the remove the
scanner from the PC to see if the printer is properly working alone.
4.2.3.5(b) The printer is not working (2)
Description : A
fter receiving the printing order, no response at all or the low speed of printing occurs due to wrong
setup of the environment rather than malfunction of the printer itself.

1. Secure more space of the hard disk. 1. Not working with the message ‘insufficient printer memory’ means hard disk
2. P
rinting error occurs even if there is space problem rather than the RAM problem. In this case, provide more
enough space in the hard disk. space for the hard disk. Secure more space using the disk utilities program.
3. C
heck the parallel-port-related items in 2. The connection of the cable and printer port is not proper. Check if the
the CMOS Setup. connection is properly done and if the parallel port in CMOS is rightly set up.
4. Reboot the system to print. 3. As a printer port, Select ECP or SPP among SPP(Normal), ECP, and EPP
modes(increase printing speed) SPP normal mode support 8-bit data
transfer, while ECP Mode transfer the 12-bit data.
4. If the regular font is not printing, the cable or the printer driver may be
defective. Turn the PC and printer off, and reboot the system to print again.
If not solved, double-click the printer in my computer If the regular fonts are
not printed this time again. the cable must be defective so replace the cable
with new one.
4-89
4.2.3.5(c) Abnormal Printing
Description : T
he printing is not working properly even when the cable has no problem. (even after the cable is
replaced) If the printer won’t work at all or the strange fonts are repeated, the printer driver may be
defective or wrong setup in the CMOS Setup.

1. S
et up the parallel port in the CMOS SETUP. 1. Select SPP(Normal) or ECP LPT Port the among ECP, EPP or SPP in
2. Printer Driver Error. the CMOS Setup.
3. E
rror message from insufficient memory. 2. Check the printer in My Computer.(to see if the printer driver is
(The printing job sometimes stops or due compatible to the present driver or delete the old driver, if defective and
to insufficient virtual memory, but it actually reinstall the new driver)
comes from the insufficient space of the hard 3. Delete the unnecessary files to secure enough space of the hard disk
disk.) and start printing job again.
4.2.3.5(d) SPOOL Error
Description : T
o spool which stands for “simultaneous peripheral operations online” a computer document or task
list (or “job”) is to read it in and store it, usually on a hard disk or larger storage medium so that it can
be printed or otherwise processed at a more convenient time (for example, when a printer is finished
printing its current document).

1. Insufficient space of the hard disk in the 1. Delete the unnecessary files to provide more space to start printing job.
directory assigned for the basic spool. 2. If there are some files with the extension name of ****.jnl, Delete them
2. If the previous printing error not solved. and Reboot the Windows to restart printing job.
3. W
hen expected to collide with other program. 3. Shut down all other programs except the current one, if possible.
4. W
hen an application program or the printer 4. Delete the printer driver completely and reinstall it.
driver is damaged. 5. After rebooting the computer, check for viruses, restore the damaged
5. W
hen some files related to OS are damaged files and reinstall the program to do the printing job.
or virus infected. 6. Add up enough memory to the PC.
6. Memory is less than suggested one.
How to delete the data in the spool manager.
In the spool manager, the installed drivers and the list of the documents waiting to be printed are shown.
Select the document to be deleted and check the delete menu.
If you intend to delete the current document being printed, the data being transferred to the printer will be put out
and then the document is removed. Before choosing the document, the menu is still inactive.
Or put the document out of the list and repeat the routine as in the above or finish the spool manager.
4-90
Elbert2 XOA Block Diagram (Main I/F) CCD HOME FLAT COVER OPEN SCAN MOTOR DADF WLED CCDM
Service Manual
3P 4P 4P 11P 12P 40P
8P
MAIN PBA SCAN MOTOR DRIVER JTAG
(AN44060)
22P CHORUS3 4P
HVPS
5.1 Block Diagram
HYPER
ARM 926EJS RESET IC
9P I-CACHE (16KB) (XC61FN3112MR) 2P
SCF D-CACHE (16KB) INNER TEMP
DDR2 SDRAM DDR2 SDRAM
10P DDR SDRAMC
5. System Diagram
(SODIMM/Option) (SODIMM/BASE) Flash ROM Flash ROM

(Max 128MB/array)
256MB 256MB (S29GL512) (for backup)
ENGINE ROMC (2ch)
28P (Max 32MB/ch) 32MB (S29GL064)
External IOCS External IO IOC(4ch) / DMAC(2ch) 8MB
(74LCX138) (74HCT273*2) USB 2.0 OTG
PHY chip NIC
MAC
10P (BCM5241)
1W Micom MSOK & UART * 4
OPE I/F2 EEPROM 60P
(CY8C21123) I2C (2ch)
5-1
(M24256) SCAN I/F WNIC
(AT88SC) (CCD I/F / MotorC)
HPVC 13P
3P DC-DC
System Diagram
DC-DC DC-DC LSUC LSU

5VS SW (FAN5026MTCX) (MVPG31) (MVPG31) JPEC/JBIG/HCT 5P
5V˧1.8V/0.9V 5V˧1.0V 5V˧3.3V GEU/RSH
DMU Clock generator CRYSTAL OSC
36P
(3PLL:Main/PVC/DDR) (ICS445) (25MHz)
3P MODEM
Hub I/F (12MHz in-20~400MHz out)
(USB2514) RTC battery CRYSTAL OSC RTC
(CR2032) (32.768MHz) 2P
PWM (12ch)
SPEAKER
MotorC (2ch)
USB2.0 Host
USB 2.0 DAC (1ch)
USB host 7P
(ISP1761) ADC (8ch) IDE to SATA bridge
HDD
(88SA8040)
2P
USB2.0 Device 3P 4P 2P 3P 2P 10P 2P 4P
MP_EMPTY PAPER_FULL PICKUP_CLT REGI_CLT MP_CLT BLDC THERM CRUM
Samsung Electronics
Elbert2 XOA Block Diagram (SUB B'd)
Service Manual
P_REGI P_POS P_DET EXIT_SOL REGI_SOL PICKUP_SOL HVPS
3P 3P 3P THV FEED_SENSOR
4P 3P 2P
REGI_SENSOR
3P MHV
COVER OPEN DADF EXIT_SENSOR
DEV
6P DUPLEX0_SENSOR
DADF MOTOR DRIVER
DADF MOTOR (A3983) SUPPLY
DUPLEX1_SENSOR
OPC
3P
11P/12P (DRAW 22P) 24V P_EMPTY

FUSER
FUSER 24VS
11P
OP KEY SUB 3P GND
OP KEY 17P OP MAIN
COVER OPEN SW_1 / 2
USB 22P
5-2
3P
Hub
MAIN PBA
System Diagram
10P
28P
4P ENGINE
DUPLEX MOTOR DRIVER
DUPLEX MOTOR
(A3983) SMPS
FUSER
4P
CONTROL
16P
EXIT MOTOR DRIVER
EXIT MOTOR INLET
(AN44060)
POWER SW
3P 2P
AC 110 / 220V
MAIN_FAN DUPLEX_FAN
Samsung Electronics
Elbert2 XOA Connection Diagram
Service Manual
HVPS Controller Engine SMPS
24V 2 1 24V 24V 2 1 24V FUSER_ON 2 1 FUSER_ON

24V 1 2 24V 24V 1 2 24V 24VS 1 2 24VS
{o} 24V 4 3 24V 24V 4 3 24V 24V_SMPS 4 3 24V FUSER
N.C 3 4 N.C DGND 3 4 DGND DGND 3 4 DGND
1. HOT
DGND 6 5 DGND DGND 6 5 DGND 24V_SMPS 6 5 24V 2. Neutral
to} DGND 5 6 DGND DGND 5 6 DGND DGND 5 6 DGND
24VS 8 7 24VS 24VS 8 7 24VS 24V_SMPS 8 7 24V
24VS 7 8 24VS 24VS 7 8 24VS DGND 7 8 DGND
24VS 10 9 24VS 5V_SMPS 10 9 5V_SMPS 24V_SMPS 10 9 24V
kl}
5VS 9 10 5VS 5V_SMPS 9 10 5V_SMPS DGND 9 10 DGND
nINT_FEED nINT_FEED 5V_SMPS 12 11 5V_SMPS 5V_SMPS 12 11 5V
12 11
nSENS_FEED nSENS_FEED
5.2 Connection Diagram
DGND 11 12 DGND DGND 11 12 DGND

z nSENS_P_REGI 11 12 nSENS_P_REGI EN_POWER 14 13 EN_POWER 5V_SMPS 14 13 5V F.G
nSENS_P_EMPTY 14 13 nSENS_P_EMPTY DGND 13 14 DGND
DGND 13 14 DGND
nSENS_P_EXIT 13 14 nSENS_P_EXIT SMPS_RELAY_ON 16 15 REL_S
3.3V 16 15 3.3V
AC INLET &
vwj nFRONT_C_OPEN 16 15 nFRONT_C_OPEN STANDBY 15 16 STANDBY
DGND 15 16 DGND POWER SWITCH
nSENS_DUPLEX1 15 16 nSENS_DUPLEX1 EXIT_MOT_VREF EXIT_MOT_VREF
18 17
nTHV_EN 18 17 nTHV_EN
FAN_DUPLEX 17 18 FAN_DUPLEX
5-3
m nuk THV_READ 17 18 THV_READ
FAN_MAIN 20 19 FAN_MAIN
PWM_THV 20 19 PWM_THV
EXIT_MOT_PHA 19 20 EXIT_MOT_PHA
PWM_MHV 19 20 PWM_MHV
EXIT_MOT_DIR 22 21 EXIT_MOT_DIR
System Diagram
PWM_DEV_DC 22 21 PWM_DEV_DC D_Mot_Out2B 1 1 D_Mot_Out2B

m nEXIT_MOT_EN 21 22 nEXIT_MOT_EN
PWM_FUSER_BIAS 21 22 PWM_FUSER_BIAS D_Mot_Out2A 2 2 D_Mot_Out2A DUPLEX MOTOR
EXIT_MOT_MS1 24 23 EXIT_MOT_MS1
24V FUSER_RELAY_ON 23 24 FUSER_RELAY_ON D_Mot_Out1B 3 3 D_Mot_Out1B
nDUPLEX_MOT_EN 26 25 nDUPLEX_MOT_EN D_Mot_Out1A 4 4 D_Mot_Out1A
24VS FAN_SMPS 25 26 FAN_SMPS FAN_DUPLEX(24VS) 1 1 FAN_DUPLEX(24VS) DUPLEX FAN

DUPLEX_MOT_PHA 28 27 DUPLEX_MOT_PHA DGND 2 2 DGND
kX wTl FUSER_ON 27 28 FUSER_ON Exit Mot_Out2B Exit Mot_Out2B
3 1
z z EXIT MOTOR
Exit Mot_Out2A 4 2 Exit Mot_Out2A
Exit Mot_Out1B 5 3 Exit Mot_Out1B
kY wTm Exit Mot_Out1A 6 4 Exit Mot_Out1A
z z P-Empty MAIN FAN
FAN_MAIN(24VS) 1 1 FAN_MAIN(24VS)
DGND 2 2 DGND
SMPS FAN
wTy
RX 1 1 RX SMPS_MAIN(24VS) 1 1 SMPS_MAIN(24VS)
z
GND 2 2 GND DGND 2 2 DGND
TX 3 3 TX
Samsung Electronics
3.3V 4 1 3.3V Controller LSU
DGND 3 2 DGND
PAPER_FULL nOUTBIN_FULL 2 3 nOUTBIN_FULL 5VS 2 1 5VS
Service Manual
N.C 1 4 N.C GND 1 2 GND
LD_POWER1 4 3 LD_POWER1
3.3V 5 1 3.3V
LD_POWER1 3 4 LD_POWER1
DGND 4 2 DGND
VDO1_P 6 5 VDO1_P
P_WIDTH SENSOR nSEND_P_WIDTH 3 3 nSEND_P_WIDTH
VDO2_P 5 6 VDO2_P
N.C 2 4 N.C
VDO1_N 8 7 VDO1_N
N.C 1 5 N.C
VDO2_N 7 8 VDO2_N
3.3V 1 4 3.3V nSH_LSU1 10 9 nSH_LSU1
CRUM SDA1 2 3 SDA1 nLDON_LSU 9 10 nLDON_LSU
SCL1 3 2 SCL1 nSH_LSU2 12 11 nSH_LSU2
DGND DGND nHSYNC_P 11 12 nHSYNC_P

4 1
nHSYNC_N 14 13 nHSYNC_N
5VS 1 1 5VS CLK_LSU_MOT 13 1 CLK_LSU_MOT
LSU_5V NC 2 2 NC nREADY_LSU 15 2 nREADY_LSU
5V_SMPS 3 3 5V_SMPS nLSU_MOT_EN 16 3 nLSU_MOT_EN
DGND 17 4 DGND
Temp 2 1 Temp
24V 18 5 24V
DGND 1 2 DGND
INNER_TEMP Temp 2 3 Temp2
DGND 1 4 DGND
2 5 Temp3
1 6 DGND 24VS 10 1 24VS
5-4
Fuser_Temp1 1 1 Fuser_Temp1 24VS 9 2 24VS
FUSER THERM
Fuser_Temp2 2 2 Fuser_Temp2 DGND 8 3 DGND
DGND 7 4 DGND
DGND 6 5 DGND
System Diagram
SCF BLDC Motor

5V 5 6 5V
EN 4 7 EN
DGND 18 1 DGND
N.C 3 8 READY
DGND 16 2 DGND
CLK 2 9 CLK
N.C 14 3 N.C
DIR 1 10 DIR
nSCF_CMD_REQ 12 4 nSCF_CMD_REQ
SCF_RXD 10 5 SCF_RXD
nRST_SCF 8 6 nRST_SCF
24VS 1 1 24VS
5V 6 7 5V MP CLUTCH
MP Clutch 2 2 MP Clutch
24V 4 8 24V
TX 3 3 TX
24V 2 9 24V
DGND 4 2 DGND
1 N.C MP EMPTY
MP Empty 5 1 MP Empty
DGND 17 2 DGND
DGND 15 3 DGND
DGND 13 4 DGND
NC 11 5 NC 24VS 1 2 24VS REGI_CLUTCH
NC 9 6 NC REGI_CLUTCH 2 1 REGI_CLUTCH
SCF_TXD 7 7 SCF_TXD 24VS 3 2 24VS
PICK-UP CLUTCH
5V 5 8 5V PICKUP_CLUTCH 4 1 PICKUP_CLUTCH
5V 3 9 5V
24V 1 10 24V
Samsung Electronics
CCD Controller DADF
Service Manual
DGND 1 1 DGND
DGND 2 2 AFE_ADC_CLK_P
DGND 3 3 AFE_ADC_CLK_N MOT_OUT_1A 2 1 MOT_OUT_1A
3.3V 4 4 DGND MOT_OUT_1B 4 3 MOT_OUT_1B DADF MOTOR

DGND 5 5 AFE_SLOAD MOT_OUT_2A 1 2 MOT_OUT_2A
3.3V 6 6 AFE_SCLK MOT_OUT_2B 3 4 MOT_OUT_2B
DGND 7 7 AFE_SDATA
3.3V 8 8 DGND N.C 1
DGND 9 9 24V DGND 2 1 DGND 5V 5V
1 3
CCD_WLED_CON 10 10 DGND DGND 3 2 DGND DGND 2 2 DGND DADF P-DET
DGND 11 11 SCANNER_CONROL1 DADF_PICKUP_SOL 4 3 DADF_PICKUP_SOL nDADF_P_DET 3 1 nDADF_P_DET
5V 12 12 DGND nDADF_COVER_OPEN 5 4 nDADF_COVER_OPEN 5V 4 3 5V
DGND 13 13 PI_TG1 nDADF_P_POS 6 5 nDADF_P_POS DGND 5 2 DGND COVER OPEN
5V 14 14 DGND DADF_MOT_MS1 7 6 DADF_MOT_MS1 nDADF_C_OPEN 6 1 nDADF_C_OPEN
DGND 15 15 CCD_D(7) DADF_MOT_MS2 8 7 DADF_MOT_MS2
NC 7
CCD_D(0) 16 16 CCD_D(6) 24V 9 8 24V
CCD_D(1) 17 17 DGND 5V 10 9 5V
DGND 18 18 CCD_D(5) DADF_EXIT_SOL 11 10 DADF_EXIT_SOL
5V 1 3 5V
CCD_D(2) 19 19 CCD_D(4) nDADF_P_SIZE 12 11 nDADF_P_SIZE
DGND 2 2 DGND DADF P-POS
5-5
CCD_D(3) 20 20 DGND 1 N.C
nDADF_P_POS 3 1 nDADF_P_POS
DGND 21 21 CCD_D(3) DGND 1 2 DGND
5V 4 3 5V
CCD_D(4) 22 22 CCD_D(2) DGND 2 3 DGND
DGND 5 2 DGND DADF P-REGI
System Diagram
CCD_D(5) 23 23 DGND DADF_REGI_SOL DADF_REGI_SOL

3 4
DGND 24 24 CCD_D(1) nDADF_P_REGI 6 1 nDADF_P_REGI
DADF_MODULE_DET 4 5 DADF_DET
CCD_D(6) 25 25 CCD_D(0)
nDADF_P_DET 5 6 nDADF_P_DET
CCD_D(7) 26 26 DGND 24V 1 2 24V
nDADF_P_REGI 6 7 nDADF_P_REGI
DGND 27 27 5V REGI SOLENOID
nDADF_MOT_SLEEP 7 8 nDADF_MOT_SLEEP REGI_SOL 2 1 REGI_SOL
PI_TG1 28 28 DGND
nDADF_MOT_EN 8 9 nDADF_MOT_EN
DGND 29 29 5V
DADF_MOT_PULSE 9 10 DADF_MOT_PULSE 24VS 1 3 24V
SCANNER_CONROL1 30 30 DGND
DADF_MOT_CURRENT 10 11 DADF_MOT_CURRENT NC 2 2 NC EXIT SOLENOID
DGND 31 31 CCD_WLED_CON
DADF_MOT_DIR 11 12 DADF_MOT_DIR EXIT_SOL 3 1 EXIT_SOL
24V 32 32 DGND
DGND 33 33 3.3V
AFE_SDATA 34 34 DGND 24VS 1 2 24VS
PICK-UP SOLENOID
AFE_SCLK 35 35 3.3V PICK_SOL 2 1 PICK_SOL
AFE_SLOAD 36 36 DGND
DGND 37 37 3.3V 5V 1 3 5V
AFE_ADC_CLK_N 38 38 DGND DGND 2 2 DGND DADF P‫ڈ‬SIZE
AFE_ADC_CLK_P 39 39 DGND
DADF_P_SIZE 3 1 DADF_P_SIZE
DGND 40 40 DGND
Samsung Electronics
OPE I/F Controller
24V 10 1 24V MOT_OUT1_A 1 1 MOT_OUT1_A
Service Manual
OPE_5V 9 2 OPE_5V MOT_OUT2_A 2 2 MOT_OUT2_A
FLAT MOTOR
OPE_5V 8 3 OPE_5V MOT_OUT1_B 3 3 MOT_OUT1_B
OPE_5V 7 4 OPE_5V
MSOK MOT_OUT2_B 4 4 MOT_OUT2_B
nRST_PANEL 6 5 nRST_PANEL
nPOWER_SW(MICOM) 5 6 nPOWER_SW(MICOM) NC 4
DGND 4 7 DGND NETWORK CCD_HOME 3 1 CCD_HOME SCANNER HOME
DGND 2 9 DGND TX TX
1 3
DGND 1 10 DGND
LIU
nF_COVER_OPEN 3 1 nF_COVER_OPEN
DM 3 1 DM
DGND 2 2 DGND nPLAT_COVER_OPEN
DP 2 2 DP
TX 1 3 TX
GND 1 3 GND
SPK1 1 1 SPK1
SPEAKER
SPK2 2 2 SPK2
SODIMM
VSB 1 1 VSB
HDD BATTERY
DGND 2 2 DGND
5-6
256MB
DGND 1 1 DGND
USB HOST
System Diagram
TX_P 2 2 TX_P SODIMM

TX_M 3 3 TX_M
5V 1 1 5V
DGND 4 4 DGND 256MB D‫ڈ‬ 2 2 D‫ڈ‬
RX_M 5 5 RX_M
D+ 3 3 D+
RX_P 6 6 RX_P OPTION DGND 4 4 DGND
DGND 7 7 DGND
DGND 5 5 DGND
5V 1 1 5V DGND 6 6 DGND
DGND 2 2 DGND
USB DEVICE
HYPER 5V 1 1 5V
D‫ڈ‬ 2 2 D‫ڈ‬
3.3V 1 1 3.3V D+ 3 3 D+
TXD 2 2 TXD DGND 4 4 DGND
RXD 3 3 RXD DGND 5 5 DGND
Samsung Electronics
Reference Information
6. Reference Information
This chapter contains the tools list, list of abbreviations used in this manual, and a guide to the location space
required when installing the printer. A definition of test pages and Wireless Network information definition is
also included.
6.1 Tool for Troubleshooting

The following tools are recommended safe and easy troubleshooting as described in this service manual.
• DVM (Digital Volt Meter) • Cleaning Equipments

Standard : Indicates more than 3 digits. Standard : An IPA (Isopropyl Alcohol) dry wipe tissue
or a gentle neutral detergent and lint-free
cloth.
• Driver • Vacuum Cleaner

Standard : “ -” type, “+” type (M3 long, M3 short, M2
long, M2 short).
• Spring Hook
Standard : For general use
• Tweezers
Standard : For general home use, small type.
• Software (Driver) installation CD ROM

• Cotton Swab
Standard : F
or general home use, for medical
service.
6-1
6.2 Acronyms and Abbreviations

The table below explains abbreviations used in this service manual.
The contents of this service manual are declared with abbreviations in many parts. Please refer to the
table.
6.2.1 Acronyms
ABS Automatic Background Suppression(a FDI Foreign Device Interface
kind of copy feature) FIA Foreign Interface Attachment
APF Automatic Paper Feeder(Tray) FRU Field Replaceable Unit
BOOTP BOOTSTRAP PROTOCOL FPOT First Print Out Time
CCD Charged Coupled Device GW GateWay
CIS Contact Image Sensor HH High Temperature, High Humidity
CPM Copies Per Minute (Testing Chamber conditions)
CP Control Panel(= OPE) HPVC Halftone Printing Video Controller in the
CQ Copy Quality SPGPm (Graphic Processor for Copy)
CRU Customer Replaceable Unit IDC International Data Corp.
CRUM CRU Memory IMAP Internet Message Access Protocol
CW Center Ware IPP Internet Printing Protocols
CWDP Center Ware Device Discovery IPM Images Per Minutes
Software(Samsung equivalent of IPX Internetwork Packet Exchange
Samsung’s SyncThru) IQ Image Quality
CWIS Center Ware Internet Services ITU International Telecommunication Union
DADF Duplex Auto Document Feeder JBIG Joint Binary Image Group
(= DADH) (a kind of image data coding method)
DC Direct Connect JPEG Joint Photographic Expert Group
DDNS Dynamic Domain Name System (a kind of image data coding method)
DHCP Dynamic Host Configuration Protocol LCD Liquid Crystal Display
DLC Data Link Control LEF Long Edge Feeding
DNS Domain Name System LL Low Temperature, Low Humidity
ECM Error Correction Mode (Testing Chamber conditions)
ECP Enhanced Capability Port LPR/LPD Line Printer Daemon Protocols
e-Coil Extended Coil technology for (LPR is a TCP-based protocol)
Rapid(Fast) Fusing. LSU Laser Scanning Unit
EH&S Samsung Environment, Health, LUI Local User Interface
& Safty MCBF Mean Copy Between Failure
ESMTP Extended Simple Mail Transfer Protocol MDSP Multiple Document Single Printout
EP Electro Photography MFP Multi-Functional Product
EPC Electric Pre-Collation MH Modified Huffman
FCOT First Copy Out Time (a kind of image data coding method)
6-2
MIB Management Information Base RT-OS Real Time Operating System

MIME Multipurpose Internet Mail Extensions RX Receive
MR Modified Read S2E Scan-To-Email
(a kind of image data coding method) SAD Solid Area Density
MMR Modified and Modified Read SC Service Call
(a kind of image data coding method) SCF Second Cassette Feeder
MN std Multi-National Standard SDSP Single Document Single Printout
MSOK Master SOK(System Operation Key) SDMP Single Document Multiple Printout
MSO Mixed Size Original SDR Shut Down Rate
MP Multi Purpose SEF Short Edge Feeding
MPBF Mean Print Between Failure SIR Sacrified(or Standard) Image Reference
MSI Multi Sheet Input SOK System Operation Key
MTBF Mean Time Between Failure sRGB Standard RGB
MTTR Mean Time To Repair (Color Coordinate System)
NCP Network Control Protocol SNMP Simple Network Management Protocol
NIC Network Interface Card TCP/IP Transmission Control Protocol/Internet
NOS Network Operating System Protocol
NN Normal Temperature, Normal Humidity TBC(or tbc) To Be Confirmed
(Testing Chamber conditions) TBD(or tbd) To Be Determined
NSDR Non-Shut Down Rate(=USDR) TIFF (Adobe & Aldus) Tagged Image File
NW Network Format
OD Optical Density TRIM Technical Retrofit Interim Maintenance
OHD On Hook Dial TTM Time to Market
OSOK Optional SOK(System Operation Key) TX Transmit
OP Operational Procedure UI User Interface
PCL Printer Control Language UMC Unit Manufacturing Cost
PDF (Adobe) Portable Document Format UMR Unscheduled Maintenance Ratio
PPM Pages Per Minutes UPnP Universal Plug and Play
PQ Print Quality USB Universal Serial Bus
PS/3 PostScript Level-3 USDR Un-Shut Down Rate(=NSDR)
PVC Printing Video Controller in the XCMI Samsung’s Management Information
SPGPm(Graphic Processor for Printer) Base
QCD Quality, Cost, and Delivery WA Warranty Action
RCP Remote Control Panel WxDxH Width x Depth x Height
6-3
6.2.2 Service Parts
ACRONYM EXPLANATION
ELA HOU-SCANNER ASS’Y ELA=Electrical Assembly, HOU =Housing
MEA UNIT-COVER PA EXIT ASS’Y MEA= Mechanical Assembly, PA=Paper
PMO-TRAY EXTENTION MP NE PMO= Processing Mold
MP=Multi-Purpose(Bypass) tray
NE=for NEC (common as Samsung Halk printer)
MEC-CASSETTE ASS’Y(LETTER) MEC = Mechanic Combined unit
COVER-M-FRONT M=Mold
MPR-NAME/PLATE MPR= Machinery Press,
UNIT-LSU LSU =Laser Scanning Unit
SMPS-SMPS(V1)+HVPS SMPS =Switching Mode Power Supply
HVPS =High Voltage Power Supply
ELA-OPC UNIT SET OPC=Organic Photo-Conductive
ELA HOU-MP ASS’Y MP =Multi-Purpose (Bypass) tray
PBA MAIN-MAIN PBA =Printed circuit Board Assembly
PMO-CONNECT PAPER MFP MFP =Multi-Functional Peripheral
FAN-DC DC =Direct Current
CBF POWER STITCH GRAY CBF= Cable Form
MEA UNIT GUIDE CST PA ASS’Y CST=Cassette(Paper tray), PA=Paper
PBA LIU PBA =Printed circuit Board Assembly
LIU =Line Interface Unit for FAX
SHIELD-P_MAIN LOWER P=Press
CBF HARNESS-LIU GND LIU =Line Interface Unit for FAX
GND= Ground
PMO-COVER FEED AY AY=Assembly
PMO-COVER BRKT MOTER BRKT=Bracket
CBF HARNESS-LSU LSU =Laser Scanning Unit
IPR-SHIELD SMPS UPPERI IPR=Iron Press
PMO-BUSHING P/U.MP P/U=Pickup
MP=Multi-Purpose (Bypass) Tray
PMO-HOLDER GEAR TRr TR= Transfer Roller
SPRING ETC-TR_L TR_L=Transfer Roller - Left
PMO-CAM JAM REMOVE PMO-CAM= Processing Mold-CAM
PMO-LOCKER DEVE DEVE=Developer
6-4
ACRONYM EXPLANATION
SPECIAL SCREW(PANNEL MFP) MFP =Multi-Functional Peripheral
A/S MATERAL-DUMMY UPPER ASS’Y A/S=After-Service
MCT-GLASS ADF MCT= Machinery Cutting
ADF=Automatic Document Feeder
PPR-REGISTRATION EDGE(F) PPR= Processing Press
IPR-HOLDER GLASSI PR=Iron Press
MCT-GLASS SCANNER(LEGAL) MCT= Machinery Cutting
CBF HARNESS-OPE OPE=Operation Panel(Control Panel)
PBA SUB-D_SUB PBA SUB-D_SUB =>Sub Printed circuit Board
Assembly for the D-SUB type electrical connector
(D-Sub) a kind of the connector type(shape ‘D’)
COVER-M-CCD CABLE M=Mold
CCD=Charge Coupled Device
COVER-SCAN LOWER(UMAX) UMAX=> Supplier’s name for CCD module
ICT-INSERT SHAFTI ICT= Iron Cutting
IPR-BRK SCAN BD IPR=Iron Press
BRK=Bracket
BD= Board
CBF SIGNAL-CCD FFC CCD = Charge Coupled Device
FFC =Flexible Flat Cable
COVER-M-OPE M=Mold
OPE=Operation Panel(Control Panel)
KEY-M-COPY M=Mold
PLATE-M-ALPHA KEY M=Molde
ALPHA=Alphabet
PMO-GUIDE DP SIDE DP=Duplex
RING-CS CS= Compress
GEAR-MP/DUP DRV MP =Multi-Purpose (Bypass) tray
DUP DRV = Duplex Driver
IPR-BRKT G DUPI PR=Iron Press
BRKT=BRACKET
G= Ground
UP=Duplex
PMO-BUSHING TX(B4) TX=Transmit
PMO-TRAY CASE, MP MP=Multi-Purpose tray(Bypass tray)
6-5
ACRONYM EXPLANATION
SPRING CS RE CS=Compress
RE=Rear
SPRING CS FR CS=Compress
FR=Front
PMO-BUSHING FINGER, F F=Front
ICT-SHAFT-EXIT LOWER ID ID=Idler
SPRING-EXIT ROLL FD FD=Face Down
PMO-BUSHING_P/U,MP P/U=Pickup
MP =Multi-Purpose (Bypass) tray
PMO-HOLDER CAM MPF MPF=Multi-Purpose Feeder(=MP)
PMO-GEAR P/U MPF P/U=Pickup
MFP =Multi-Functional Peripheral
RPR-RUBBER PICK UP,MP RPR=Rubber Press
PBA SUB-MP SEN PBA SUB-MP-SEN =>Sub Printed circuit Board
Assembly for the MP-SEN(= Multi-Purpose (Bypass)
tray-Sensor)
A/S MATERAL-PICKUP,MP
FOOT-ML80
HOLDER CATCH CST MC2 MC2=>McKInley2 (Samsung Project code name)
IPR-GROUND PLATE A(OPC) OPC=Organic Photo-Conductive
ELA M/M-AUD SPEAKER ELA M/M => Electrical Assembly M/M
AUD=Audio
CBF HARNESS-OPC GND OPC GNG=Organic Photo-Conductive-Ground
IPR-GROUND PLATE SCF SCF=Second Cassette Feeder(Tray2)
PBA SUB-PTL PBA SUB-PTL=>Sub Printed circuit Board Assembly
for the PTL(= Pre Transfer Lamp)
PBA SUB-FEED+P.EMP SEN. PBA SUB-FEED=>Sub Printed circuit Board
Assembly for the feeder
EMP SEN=Empty Sensor
MOTOR STEP-MCK2(MAIN)
GEAR-EXIT/U EXIT/U=EXIT/Upper
GEAR-RDCN FEED INNER RDCN=Reduction
CBF-HARNESS-MAIN-THV WIRE THV =Transfer High Voltage
CBF-HARNESS-MAIN-MHV WIRE MHV= High Voltage(Charge Voltage)
6-6
ACRONYM EXPLANATION
GEAR-EXIT/U,ID U=Upper
ID=Idler
IPR-TERMINAL FU FU=Fuser
PMO-BEARING H/R-F H/R-F=Heat Roller - Front
BEARING-H/R L H/R-L=Heat Roller -Left
PEX-ROLLER EXIT F_UP PEX= Processing Extrude
F_UP=Face Up
SPRING ETC-P/R P/R=Pressure Roller
SPRING(R)-CAU-HOT-FU CAU-HOT-FU = Caution Hot -Fuser
PMO-ARM ACTUATOR PMO-ARM= Processing Mold Arm
LABEL(R)-HV FUSER HV=High Voltage (220V)
LABEL(R)-LV FUSER LV=Low Voltage (110V)
PPR-SPONG SHEET PPR=Plastic Press
IPR-P_PINCH(SCAN)I PR-P = Iron Press
ROLLER-REGI REGI=Registration
PBA SUB-REGI PBA SUB-REGI => Sub Printed circuit Board
Assembly for the Registration
GROUND-P_SCAN ROLLER GROUND-P =Ground-Press
IPR-GUARD C/O S/W C/O = Cover Open
S/W= Switch
MEA UNIT-TX STACKER TX =Transmit
IPR-WASHER SPRING CU CU=Curve
6-7
6.3 The Sample Pattern for the Test

The sample pattern shown in below is the standard pattern used in the factory.
The life of the toner cartridge and the printing speed are measured using the pattern shown below.
(The image is 70% of the actual A4 size).
6.3.1 A4 ISO 19752 Standard Pattern

This test page is reproduced at 70% of the normal A4 size
6-8
6.4 Selecting a location

Select a level, stable place with adequate space for air circulation. Allow extra space for opening covers and
trays.
The area should be well-ventilated and away from direct sunlight or sources of heat, cold, and humidity. Do
not set the machine close to the edge of your desk or table.
Clearance space
• Front: 482.6 mm (enough space so that the paper tray can be removed)
• Back: 180 mm (enough space for ventilation)
• Right: 100 mm (enough space for ventilation)
• Left: 100 mm (enough space for ventilation)
6-9

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Service Manual

DIGITAL LASER MFP

■ 33 ppm(A4) Network-ready MFP ■ High Performance CCDM

■ Toner cartridge ■ Easy to install ( CRU & Option )

North America : service.samsungportal.com

chapter 2 Product Overview

chapter 3 Disassembly and Reassembly

3.3.9 HDD/ Main PBA/ Fax board… ……………………………… 3-11

chapter 4 Alignment and Troubleshooting

chapter 5 System Diagram

chapter 6 Reference Information

6.2.1 Acronyms… …………………………………………………… 6-2

attached Exploded Views & Parts List

1.1 Safety warning

(2) Use only Samsung replacement parts.

(3) Laser Safety Statement

1.2 Caution for safety

1.2.2 Electric shock and fire safety precautions

1.2.3 Handling precautions

1.2.4 Assembly / Disassembly precautions

1.2.5 Disregarding this warning may cause bodily injury

(3) When you move the printer

1.3 ESD precautions

1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain

1.4 Super Capacitor or Lithium Battery Precautions

4. Dispose of used batteries according to the manufacture? instructions.

2. Product spec and feature

2.1.1 Product Summary

Premium LMFP with High Reliability and Quality

■ 33 ppm(A4) Network-ready MFP

2.1.2.1 General Print Engine

2.1.2.2 Controller & S/W

* Supported Web Browser:

2.1.2.6 Paper Handling

2.1.2.7 Consumables (CRU)

2.1.2.8 Consumables (FRU)

Item Item Description

2.1.2.9 Service & Environment

2.1.3 Model Comparison

Copy size A4 A4 Legal Legal

Duplex Print Standard Standard Option Standard

Speed 35cpm 35cpm 35cpm 35cpm (Estimated)

Resolution 600dpi 600 dpi 600 dpi 600 dpi (Estimated)

Scan Resolution 600dpi 600dpi 600dpi 600dpi (Estimated)

DADF 50sh. 50 sh 50sh. 50sh.

2.2 System Overview

1 Document feeder cover 11 Multi-purpose tray

1 USB host port 6 Duplex unit

520 sh. Cassette

1 OP Panel / 7 “ LCD Touch Screen

2.2.1 System Configuration

2.2.2 Hardware Configuration

2.2.2.1 Main Controller

4-1. Main Board

- Main Function Block : Completely Integrated System for Embedded Applications,

▶ 32 Bit RISC Architecture, Efficient and Powerful ARM 926EJS Core.

System Memory (DDR2)

System Data Memory (EEPROM + Flash Memory)

Optional Memory (DIMM)

■ Toner cartridge ■ Easy to install ( CRU & Option )

(2) Use only Samsung replacement parts.

(3) Laser Safety Statement

(3) When you move the printer

1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain

1. Check to verify that documents are not stored in

2. Be sure to remove the toner cartridge before you

7. Make sure all components are in their proper

3. Remove the Sponge.