Internship Terms and Conditions

The entirety of these Terms and Conditions apply if you have booked an Overseas Internship which
consists of the “Internship” and “Internship Preparation Course”. These terms apply to bookings
made via our website, our brochures or via telephone and which are made with us (whether direct or
through agents appointed on our behalf).

Your Internship purchase is split into two parts of which different terms apply, all of which can be found on
our main Terms and Conditions page:
1. Your Internship Preparation Course – all terms relating to the training element of your internship
are governed by our main Terms and Conditions (Course Terms)
2. Your Internship – all terms for the internship itself can be found below:

Introduction
We set out below the terms which apply to all bookings which you make with us (each a “Booking”). By
us we are referring to Teach and Travel Group Limited, registered number 07935847 of (hereinafter
called ‘the Company’, we’, ‘us’ or ‘our’).

You should study these Terms and Conditions carefully. You should also note that there are two different
categories of terms governing, as applicable, your Internship Booking with us. The first is the Agency
Terms set out immediately below; the second is the Internship Provider’s booking conditions (the
“Internship Provider’s Booking Conditions”) which you will receive on booking. For the avoidance of
doubt the Internship Provider’s Booking Conditions are the terms of Teach Explore Asia, Co. Ltd
(XploreAsia), 11/11 Soi Hua Hin 43, Phetkasam Road, T. Hua Hin, Hua Hin, Prachuab Kirikhan, 77110,
Thailand (the “Internship Provider”) whom provides the Internship programme and with whom your
contract with regards the Internship is with.

Agency Terms

1. When processing your Booking we will arrange for you to enter into a contract with the Internship
Provider relating to the entirety of the Internship.
2. We are acting as the Internship Provider’s agent in arranging your internship element of the
Booking. For the absolute avoidance of doubt the Internship Provider is the principal and we have
no direct relationship with you in respect of the Internship. In acting as your agent in arranging
your Booking, then by your acceptance of these Agency Terms you are giving us your authority to
liaise with the Internship Provider and put you in touch with them.
3. Your Booking through us is subject to both these Agency Terms (which define and explain our
obligations to you and the role that we play), your Course Terms and the Internship Provider’s
Booking Conditions; the latter of which are the specific booking conditions of the Internship
Provider which set out, amongst others, your rights in the event that something goes wrong with
any elements which are associated with the Internship .
4. In completing your Booking with us you are accepting our Agency Terms, the Course Terms and
the Internship Provider’s Booking Conditions.
5. In the event of any contradiction in the Course Terms and the Agency Terms then these Agency
Terms shall prevail.
6. For the avoidance of doubt any Course you have separately booked will remain subject to the
terms and conditions associated with that booking.

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Booking details

7. If booking online you are responsible for ensuring booking details are correctly entered. If booking
via the telephone then once you have confirmed your details we will proceed to confirm the
booking with the Internship Provider. Please check that names, dates and timings and any other
information are correct on receipt of all documents, including, in particular but not limited to, the
Confirmation Invoice, and advise us of any errors within two days of receipt of any documents by
contacting our Customer Support department by emailing such details to customersupport@i-to-
i.com. Please note that we will not accept any responsibility for incorrect information if we are not
informed within this timeframe. Any changes to these details will incur the amendment fees stated
in the Course Terms in addition to any charges applied by the Internship Provider.
8. The booking information that you provide to us will only be passed on to the Internship Provider
or other persons necessary for the provision of the Internship or Course. The information may
therefore be provided to public authorities such as customs or immigration if required by them, or
as required by law. This applies to any sensitive information that you give to us such as details of
any disabilities, or dietary and religious requirements. Certain information may also be passed on
to security or credit checking companies.
9. If we were not authorised to pass this information to the Internship Provider, whether in the EEA
or not, we would be unable to arrange your booking. In making this booking, you consent to this
information being passed on to the relevant parties.

Payment

10. All outstanding debts to us must be paid before we will authorise the Internship Provider to accept
you on the Internship or issue a certificate. We reserve the right to refuse enrolment on any of the
courses or acceptance on any internships we offer.
11. If you are using a credit agreement and paying for the Internship by instalments, you agree to pay
the instalments promptly and on the dates specified in the credit agreement, irrespective of the
speed at which you are studying.
12. If you are issued with a new card, please notify us as soon as possible so that we can update our
records. If you are paying by instalments and your card is declined or you miss a payment for any
other reason, we will notify you by email, and your course account will be locked.

DEFAULTING ON THIS AGREEMENT

Defaulting on this agreement may have severe consequences and could make obtaining credit
more difficult. This could also lead to you incurring any reasonable costs which we incur
(including both administration costs and debt recovery costs), because you failed to meet the
terms and conditions of this agreement.

a) If you're having trouble paying your bill, you should contact us immediately on 01202 006 464
(Option1), to discuss ways we can help and the repayment options available to you.

b) If you don't pay on time: We may use third-party agents (for example Debt Collection
Agencies, High Court Enforcement companies) to recover any debt due to us, or to discuss the
need to increase your regular instalment. We may also, apply for and register a default against
your/your address. Again, this could make obtaining credit in the future more difficult.

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 c) We may use a Credit Reference agency to review information held, this will help us choose the
correct way in which we collect any outstanding debt from you. This can include any financial
statement or assessment which has been provided by you to us.

d) We may make a legal claim against you to recover any debt owed (plus applicable costs) by
court order. We can charge you interest at 8% per year above the current Bank of England base
rate, this will be charged on the overdue amount owed until you pay this amount in full, including
both applicable costs and interest.

Cancellation and Amendment

13. For the avoidance of doubt the cancellation charge for the Internship Preparation Course element
of your internship will be 100% once the cooling off period has passed. If you chose a payment
plan at booking and opt to cancel before making your balance payment you will not be eligible for
any refund.

If you cancel your Internship Booking then a cancellation charge will apply and, subject to the
Internship Provider’s Booking Conditions, this charge will amount to:
• 0% charge will be made if cancelled prior to 150 days from the Paid South Korea
Internship start date
• 100% will be due if cancelled less than 150 days from the Paid South Korea Internship
start date

Any amendment requests will be subject to approval by the Internship Provider and if approved
the cancellation terms above will apply. Any cancellations will apply from the original booking
date.

Paid TEFL Internship Requirements

14. During the Internship you will be subject to all locally applicable laws, regulations or otherwise
and it is imperative that you comply with the same. Should you have any questions on the same
then you should contact your contracting party; the Internship Provider.
15. You are required to have completed at least 120 hours of online TEFL Course according to the
timescale provided by the Internship Provider.
16. You are also required to send all documentation to the Internship Provider, as detailed in the
instructions, by the given deadline and in an acceptable form. A failure to do so will result in your
Internship Booking being void and no refund possible. To be accepted pursuant to this clause all
such documentation must be prepared by you in good faith, using your best endeavours and to
the best of your ability, and be presented to the Internship Provider to a high standard which is
acceptable to the Internship Provider (with such acceptability to be determined at the sole
discretion of the Internship Provider).
17. If you are not accepted on to the Internship by the Internship Provider you will receive a full
refund on the Internship element of the Booking (for the avoidance of doubt this does not include
a refund of the Course and/or any other elements booked through us) provided that you can
demonstrate your compliance with the provisions of these Agency Terms (including, but not
limited to, clauses 15 and 16) and the Course Terms. Acceptance onto the Internship is at the
absolute discretion of the Internship Provider and the Company cannot advise, help or otherwise
assist with regards the same. Furthermore, the Company will not, and has no right to, be
informed by the Internship Provider of the reasons why your application is not accepted and you
must liaise directly with the Internship Provider with regards the same.

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Insurance

18. The Internship Provider may require you to take out travel insurance as a condition of booking
with them as detailed in their Internship Provider’s Booking Conditions – we advise you check
these carefully. In any event, we strongly advise that you take out a policy of insurance in order to
cover you and your party against the cost of cancellation by you; the cost of assistance (including
repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
Please note that we cannot advise on the appropriateness or suitability of any policies.

Passports, Visas and Health

19. Information about passport and visa requirements for your trip can be obtained from the Foreign
Office or other relevant Government Body. Any specific passport and visa requirements, and
other immigration requirements, are your responsibility and you should confirm these with the
relevant embassies and / or consulates before any booking is made. Neither we, nor the
Internship Provider, accept any responsibility if you cannot travel because you have not complied
with any passport, visa or immigration requirements. Most countries now require passports to be
valid for at least 6 months after your return date.
20. Neither we, nor the Internship Provider accept any responsibility for unexpected delays or costs
relating to your visa application because of changes/requests from the Embassy or other party.

Alterations by the Internship Provider

21. It may be necessary for the Internship Provider to reconfirm or change elements of the Internship
programme. Please check this in the correspondence received from your Internship Provider,
including the Internship Provider’s Booking Conditions.

Complaints

22. If you have any dissatisfaction regarding your Internship, then this should be reported to the
relevant Internship Provider or their local supplier or agent immediately. For the avoidance of
doubt any complaint should not be reported to, and does not lie against, i-to-i unless it is in
respect of the Course. Please consult the Internship Provider’s Booking Conditions for any
complaint procedure of the Internship provider and/or contact them about the same.

23. Any complaint with regards the Course is subject to the Course Terms.

24. Whilst we cannot deal with complaints about the Internship, if the Internship Provider fails to
resolve your complaint then please contact our customer support team who will try to assist you
as far as is reasonably possible with regards your complaint with the Internship Provider.

25. We handle claims according to EU rules.

Limitation of liability

26. For the avoidance of doubt, your booking of the Internship is directly with the Internship Provider.
Other than where we are negligent in the provision of our services to you, we accept no liability or
responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of
your bookings or Internship arrangements.

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27. Specifically, we will not be liable for any act or omission by any person not employed directly by
us or under our immediate control and whilst we have chosen the Internship Providers with care
we have no control over the Internship Provider and so cannot be held responsible for any action
or omission of the Internship Provider or their servants, agents or employees or any other loss,
claim or otherwise associated with the Internship itself.

28. Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered
by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity,
national or nuclear disaster, epidemic or similar outbreak, late delivery, adverse weather
conditions, any act of God and / or any other event which is outside of our reasonable control.

29. In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss
of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the
failure or delay in performing the services under these terms or otherwise in connection with
these terms; or for any indirect, special or consequential loss or damage (howsoever arising).

30. Nothing in these Agency Terms shall limit or exclude the liability of us for death or personal injury
resulting from our negligence, fraud or fraudulent misrepresentation or from any other liability
which cannot be excluded by law.

Jurisdiction

31. Your contract with i-to-i will be governed by English law and any related disputes will be dealt with
in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of
Northern Ireland or Scotland as appropriate can deal with any disputes.

Last updated: 16th September 2022