Robert E.

Horn

t.

Global Communication
for the 2 1st Century
 Visual Language
Robert E. Horn
Throughout history words and images have occupied separate domains. We have
been forced to think of ourselves as either word people or visual people. In this
provocative and pathfinding book, Robert Horn shows how that wide gulf is at last
being bridged. He makes
a compelling case for considering visual language the —
tight integration of words and visual elements —
a truly new language with the distinct
syntax and semantics expected of a language.

Horn argues new language growing up around us is a prelude to far-reaching

that this
changes very manner in which we will communicate in the next century. He
in the
notes that the creation of visual language emerges from people around the world
inventing components out of necessity to communicate about the ever-increasing
complexity of our lives. Visual language is being synthesized from previously
separate vocabularies as diverse as computer flow charts, business process diagrams,
and cartoons and animation. It has grown and spread organically and globally in
—
ways that artificially created international languages like Esperanto, which was
—
invented by a single person have never done. In a significant sense, it is already an
international language of technology, science, and business.

This is several books in one: a lively introduction to the basic concepts of visual
language; a splendid, concise history of some 70 major innovations that form the core
history of the language; a closely reasoned survey of the research on the emerging
syntax and semantics of the language; and an immensely practical guide to the
applications of visual language.

But this book is not only a pathfinding and provocative treatise, it is the first to use
visual language itself to describe and analyze that language. By his use of visual
language on every page, Horn demonstrates that it is an immensely flexible and
effectivecommunication tool and one that invites and delights us. Readers will not
only learn about visual language, but will have the full experience of total immersion.
They will experience what Horn calls a new multi-modal process of reading,
simultaneously demanding and rewarding.

Horn shows how visual language is the best tool we have for managing the world's
ever-increasing complexity and the augmented speed at which our civilization moves.
He doesn't merely make these claims, but lays out clearly how this new language can
be useful in visualizing complex issues, exploring deeper connections and feelings,
facilitating creative problem solving, making group process visible, presenting
multiple points of view, and facilitating cross-cultural and international
communication.

Bob Horn's book not only fundamental to the rapidly expanding worlds of visual
is

language, but, by synthesis of the best of visual and verbal components, it is a

its

major contribution to understanding human communication in general.

2»34
 Digitized by the Internet Archive
in 2012

http://archive.org/details/visuallanguageglOOhorn
 Visual Language
Global Communication for the 21st Century

Robert E. Horn

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© 1998 by Robert E. Horn.

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For all of my mentors, teachers,
collaborators, and friends
The dream of a perfect language did not only obsess
European culture. The story of the confusion of tongues,
and of the attempt to redeem its loss through the
rediscovery or invention of a language common to all
humanity, can be found in every culture.
Umberto Eco, The Search
for the Perfect Language

Each language constitutes a certain model of the universe,

a semiotic system of understanding the world, and if we
have 4,000 different ways to describe the world, this makes
us rich.
V. V. Ivanov, "Reconstructing
the Past"

Words and pictures are sometimes jurisdictional enemies,

as artists feud with writers for scarce space. An
unfortunate legacy of these craft-union differences is the
artificial separation of words and pictures; a few style
sheets even forbid printing on graphics. ... Words and
pictures belong together.
Edward Tufte, The Visual Display
of Quantitative Information
 Contents

Preface and Acknowledgments vi

A new language emerges 1

Visual language is a new language composed of tightly integrated textual and visual
elements. Its emergence is a result of such driving forces as globalization, increasing
complexity both in commerce and technology, and the convergence of vocabularies
from many previously distinct fields.

2. A brief history of innovations 23

Invention of the various components and conventions of visual language has taken
place over centuries.

3. Communication units, morphology, and syntax 51

Examination of the building blocks of visual language.

A. Size: Communication units in visual language 55

Different sizes of visual language components —from icon to mural — suggest
categories for subsequent linguistic analysis.
B. Components: Morphology of visual language 65
Four approaches to identifying primitive elements of language are examined; a
synthesis based on the concept of a visual unity is proposed.
C. Combinations: Syntax of visual language 73
Preliminary investigation into visual language syntax reveals that it is informed
and constrained by spatial dimensions and perceptual principles.

4. Emerging semantics 93
How meaning arises in visual language.

A. Semantics of tight integration 95

The major semantic theme of the book: how do visual elements and text work
together to produce meaning?
B. Semantics of visual metaphors 113
Correlation is found between visual metaphor and contemporary theory about
verbal metaphor.
C. Diagram semantics 123
The varieties of diagramming make fundamental contributions to the vocabulary
and semantics of visual language.
D. Semantics of cartooning 135
Cartooning has a wide variety of semantic conventions that are spreading rapidly
around the world and that provide a rich vocabulary.
E. Semantics of space, line, and composition 143
Arrangement of elements on a page or in 3 dimensions is important in discussions
ofhow visual language creates meaning.
F. Semantics of time 151
How shows phenomena of change, transition, and time
visual language is

informed by conventions from the world of film and illustration.

5. Functional semantics of content 159
This chapter and chapter 6 explore situations in which text works best and in which
visual elements work best when the 2 are tightly integrated. Intensive examination of
substantive content; that is, how visual language shows who, what (outside
appearance), what's inside, where, when, how it works or changes, how to do it,

motion, which (i.e., name, label, indicate), which (i.e., definition), examples, what
can't be seen, and comparisons (quantitative and qualitative).

6. Functional semantics of rhetoric 181

Continues the examination of whether and why textual and visual elements work best
when the intention is navigation, organization, or influencing the reader. These
rhetorical functions are examined in detail: guide the reader, focus attention, cluster

elements, organize page or screen, show context, provide lightness and humor, increase
impact, and manipulate and operate.

7. Pragmatics of visual language 201

Visual language practices, their role and effect in social interactions.

A. Social context and principal applications 203

The broad range of situations in which visual language flourishes —no matter the
topic. An estimate of the number of visual language speakers.

B. Multifaceted reading process 223

How the process of reading visual language is significantly different from reading
prose.
C. Design and effectiveness 233
As more people incorporate visual language into their communications, standards
for effectiveness —based both on aesthetic and cognitive science principles — will

become increasingly important.

8. Conclusions and challenges 239

Principles for using visual language, predictions regarding its future place in global
communications, further theoretical and practical research directions.

Notes 256

References 261

Index 266
 Preface and Acknowledgements

Origins of the ideas

The ideas for this book initially arose on the day, in 1984, that I first saw a Macintosh
computer. I realized that easy access to computerized drawing programs would bring into
being a whole new world of communication possibilities. For the first time, nonartists could
use the computer to draw and could endlessly modify and reuse drawings once they were
created. I immediately began to use some clip art in my ordinary business and personal
communications. At that time I was CEO of Information Mapping, Inc., now one of the world's
premier information management companies, and I thought of the graphic computer as simply a
way to add graphics to our existing method of analyzing and organizing business
communication documents.

Why this book now?

Not until a couple of years later did I come to understand that, in fact, people all over the world
were using the capabilities of the graphic computer to create the fundamentals of a new
—
communication tool a language based on the tight integration of words and visual elements,
which in this book I call visual language. I saw this book as necessary to establish visual
language as a language. After some research, I realized that no framework existed for
analyzing and understanding the new types of communication units that are created when text
and visuals are combined. Neither was there a linguistics of visual language. Borrowing the
approaches of natural language linguistics is an insufficient way to analyze the systematics of
visual language. Nor is the simple addition of concepts from art theory sufficient. For this new
communication tool to flourish, I identified a need for the kind of deeper understanding that
can come from an analysis based on the integration of linguistic and visual elements. Finally, I
saw this book as a way to encourage people to begin using more visual language in their
communications, to integrate text and graphics to communicate more effectively.

Style of the book

An analysis of visual language must, of course, be written in visual language. (I hardly ever
write otherwise these days.) This book could have been rendered in a variety of aesthetic
styles, but Idecided to use clip art, to further demonstrate how much one can communicate with
this medium without original artwork. I also wanted to encourage others to use visual
language, and the 1st hurdle often seems to be fear of drawing. I believe that clip art is going to
be the primary tool that will facilitate most people's use of visual language in their everyday
jobs. I recognize that using clip art gives this book a particular look that may be dismissed by
some critics, which is often the fate of clip art. It is my belief, however, that clip art is yet
evolving, and that different styles will soon become available that will make it an increasingly
graceful and aesthetically pleasing communications tool.

A focus on 2 dimensions and static media

The two-dimensional page and screen are foundational for other media. Most of the semantic
constructs discussed here transfer easily to the 3rd dimension and to motion. Thus, media such
as virtual reality, multimedia, and animation are not heavily emphasized in this book. During
their development, films are broken down into scenes and then into shots. This is why
storyboards work in filmmaking. And it is why films can be analyzed using the techniques
developed here for static media. As regards three-dimensional media like virtual reality, as
such media develop enough complexity to be truly useful and interesting, they require the kinds
of maps and navigational tools that are analyzed in this book.

VI
Acknowledgements
I have been at work on this book off and on for 10 years. I want to thank many people who
have made such a long-term commitment possible, productive, and a pleasure.

Many people have read all or part of the manuscript. I would like to acknowledge my
appreciation to Terry Winograd of the Program on People, Computers, and Design at Stanford
University's Center for the Study of Language and Information, for affording me the
opportunity to share the collegiality of that center for several years as a visiting scholar while I
was finishing this book. I would also like to express my appreciation to Tom Furness of the
Human-Computer Interface Laboratory at the University of Washington in Seattle for the
wonderful opportunity to be a visiting scholar there. I also thank William and Meredith
Bricken for their enthusiastic discussions.

Many dear friends kept encouraging me throughout the project, including Bob Weber, Don
Michael, John Garret, and David Sibbet. They also at times functioned as insightful reviewers
and critics. I also want to thank Carl Binder for giving me the chance to teach early versions
of my visual language workshops to his staff. That experience and many subsequent courses
have sharpened my understanding of visual language and its place in the broader
communications spectrum.

I thankDoug Gorman and Elizabeth Shaw, who read early versions of the book and made
helpful suggestions. And I thank in particular 2 instructors, Mike Learned and Angelo
Presicci, for many discussions about teaching my visual language courses for business
communicators. I also spent many helpful hours with a seminar group at Stanford University
in the fall of 1994, which is when I first taught visual language concepts.

A project of this size and complexity is a team effort, and, of course, many members
of the
team contributed in different roles. I want to thank my publishing consultant and book doctor
Rebecca Salome of Entrepreneurial Authors®, who is also a dear friend. She helped me
through the hard places in developing the book. I also want to acknowledge the role of my
editor, Jennifer Wedel, production consultant Harrison Shaffer, and production assistance from
Karen Alfke, Gail Sheehan, Noel Black, Padu Bergamo, Katherina Audley, Thierry DiDonna,
copy editor Maureen Klier, proofreader Wendy Smith, and indexer Linda Gregonis.

Robert E. Horn
San Francisco, California
February 1998

vu
 Visual Language
Global Communication for the 21st Century
Chapter 1

A New Language Emerges

Contents of Chapter 1

History —personal and otherwise 2

A new language is emerging 5

What is visual language? 7

Text, images, or shapes alone are not visual language 9

Integration of words, images, and shapes is visual

language 11

Why is visual language a language? 13

What is driving the emergence of visual language? 15

Why is the graphic computer so important? 17

This book will change your idea of visual language 19

Do you see what mean? 21I

 1. New language

History —personal and otherwise

I grew up in a little Iowa town and was educated much everybody else of my generation. When I was
like
a little boy, I liked to draw. In kindergarten, all my friends were busy artists, filling page upon page with
brightly colored crayon drawings of houses and airplanes and trucks and dolls. For a few years, Mrs.
Roberts, the art teacher, came to our classroom once a week to teach us a few things about how to draw.
Mostly she just encouraged us by smiling and praising us. In grammar school, I never learned to draw
very well, but I loved doing it. Then, one year, Mrs. Roberts stopped coming. We had more important
things to do: learn our grammar and punctuation and, above all, improve our writing skills.

This split between using words and using images parallels a historical split. Just after the invention of the

Phoenician alphabet (-*24)*, words and images (artistic pictures, sculpture, drawings) began to take
separate routes. It is true that for at least one early period of time, in ancient Egypt (-*25-26), the two
forms were combined. And in their way, Chinese and related languages have retained elements of their
pictographic origins. (-*24). In the West, there were periods, too, during which visual elements were used
as marginalia in otherwise completely textual documents. A diagram or picture occasionally accompanied
text in medieval manuscripts. And from time to time a word or a phrase appeared on a painting. But, by
and and the verbal went their separate ways, becoming separate forms of communication.
large, the visual
Each had its own vocabulary and syntax, each its own tools and concepts. Each had its own master
craftsmen and teachers, each its own department in the university. Even in the elementary grades, teachers
specialized in one subject or the other, not both. By the time was the way it was
I was in school, that

supposed to be. Everybody knew that you were either a word person (which was most of us) or a picture
person (i.e., the artists). It was all part of a great either/or division that we have relied upon for millennia.

If you were a writer, and if for some reason you needed to explain something with an illustration, you got
a graphic artist to work for you. For the most part, texts of entire books, indeed whole sets of
encyclopedias, were written before an art director was called in to add the pictures. Similarly for
magazines and newspapers. Real journalists were added a little visual interest but
writers. Photographers
weren't part of the critical core of a publication. Sometimes words and images needed to be tightly
integrated, but that was an exception.

*Arrows with numbers in parentheses (-> ) indicate page numbers in the book.
By the time I reached high school, my classmates and I were focused on getting into college. That
meant more writing. Luckily, I had a series of wonderful teachers who did their best to prepare me
to write essays, short stories, research papers, and dissertations.

In college, not a word was said about drawing. Well, there was one science teacher who drew
diagrams on the board, and once in a while there were photographs in the textbooks. But in the
normal course of studying the humanities and social sciences, visual communication of any kind
was absent. During my undergraduate years, my vocational interests began to head in the direction

of journalism. It just seemed natural to become a writer. I wrote a weekly op-ed column as an
associate editor for the college newspaper. I also kept sketching, for the pleasure of it. A few of
my pen-and-ink drawings were published in the college magazine. But I did not take a single art
course in undergraduate or graduate school. Right after college, during the Korean War, I was
drafted into the army, where I was made a clerk-typist. The army used maps a great deal, but at
that time everything else was communicated with words. A lot of words. Army regulations filled
many volumes. There was a standard procedure for everything, and as a clerk-typist I was in

charge of reading them all.

And so it was when I attended graduate school in political science as well. I could go for months
without encountering any kind of visual communication. When I did, it was usually a
diagram —organization charts of the federal government, for example. Neither was there much
drawing in my first job as a management intern for the government. During my time with the
government. I spent a month in one agency's new computer department. I became so interested in

the early computers that I decided to learn more. At that time, universities didn't have computer
science departments, so I applied for and got a job at Univac, which was one of the 2 major
companies early in the history of computing. At Univac, I began to observe the increasingly urgent

need for new ways to manage the complexity of the modern world. We needed to be able to
quickly and efficiently glean pertinent information about systems that had hundreds or thousands of
elements; I learned from poring through the five-foot- tall stacks of computer manuals that prose
had severe limitations.

But I still wanted to be a writer. I quit my job at Univac and spent a year in Paris trying to write a

novel. I found out from that experience that I was not going to be a novelist, so I came back to the

United States and began working as an editor. Through that occupation, I found myself working at

Columbia University during an exciting period of social sciences and educational rethinking.
Researchers had begun to use modern psychology and the systems approach that had been worked
out during the cybernetics revolution to open up a great many questions about how people learn
and about how best to teach. I found that I could use my background as a computer programmer,
social scientist, writer, and editor work being done. I spent a couple of very
to contribute to the

productive years at the Institute of Educational Technology at Columbia University, teaching

graduate courses, writing my first 2 books, and beginning to consult on various educational
problems.
 /. New language

In the communications world, I began to notice some

important changes. At the office and in the scientific
presentations I attended, people were increasingly
using 35mm slide projectors, particularly to display

quantitative graphs and charts.

And I how television, as many

couldn't help noticing
observers have pointed out, had moved us into what
was now being called a visual culture. Many critics
were beginning to identify the far-reaching

consequences of such a major shift in how we get our

information, from print media to the tube.

It was first the camera and its various projection

devices and then television that have made the big
difference. "There is little doubt that contemporary
lifestyle has been influenced, and crucially, by the
changes enacted on it by the fact of the photograph. In

print, language is the primary element, while visual

factors such as physical setting or design format and
illustration, are secondary or supportive. In the
modern media, just the reverse is true. The visual
dominates; the verbal augments. Print is not dead yet,
nor will it ever be, but nevertheless, our
language-dominated culture has moved perceptibly
toward the iconic," says Donis Dondis in her 1973
book, A Primer of Visual Literacy.

"Man has functioned as a seer and embraced vastness for millennia," says Caleb Gattegno in his 1969 book
Toward A Visual Culture. "But only recently, through television (and film and photography, the modern media)
has he been able to shift from the clumsiness of speech (however miraculous and far-reaching) as a means of
expression and therefore of communication, to the powers of infinite visual expression, thus enabling him to share
with everybody immense dynamic wholes in no time." When I read his book, I thought that clearly something
new was emerging here. We needed to explore and examine the phenomenon.

As visionary as Gattegno and Dondis were in predicting the emergence of a visual culture, they were still to some
degree victims of the either/or mindset I described earlier. They saw the visual triumphing over the verbal.
There is no doubt in my mind that we are afloat in a sea of visual images, which is transforming us into what can
be called a visual culture. But is this all there is to it? No. Something more is going on. The phenomena are
more complex than that.
A New Language Is Emerging
A larger synthesis in how people communicate is
occurring. A wide variety of visual and verbal
representation systems are coming together. The
process is occurring in much the same natural way that
other Creole and pidgin languages arise: where people
speaking different languages come together and invent
a new language that combines their original tongues.

Dialects converging
Boundaries are disintegrating between smaller
—
sublanguages diagramming, cartooning, advertising,
graphical computer interfaces, and countless others.
These "dialects" or "vocabularies" have begun to
encounter one another and integrate into a larger, more
inclusive language. As millions of such encounters
occur, we find ourselves in the midst of the emergence
of a new language: visual language.

Dynamic growth
Visual language is emerging as any other language
—
does by people creating it and speaking it. Already,
visual language is growing and spreading in ways that
artificial international languages —
like Esperanto,
which was invented by a single person have never —
done. It is being born of people's need, worldwide, to
deal with complex ideas that are difficult to express in
text alone. The rapid increase in visual language's use
in the last decade has been further fueled by the
development of the personal computer, which has
facilitated graphical communication via clip art and
drawing programs without requiring much innate
talent or long periods of training.

Goal of this book

The primary goal of this book is to investigate the
properties of visual language that make it a language,
as opposed to another in the multitude of
communications methodologies. The different
"dialects" and "vocabularies" mentioned above are
contributing "word-like" units and "grammar-like"
structures to visual language as it enters an important
new phase in —
development a time of synthesis and
its

more and more mainstream usage.

1 . New language
What Is Visual Language?
Hello. I'm Bob Horn, the author of this
book. My picture is going to appear on
many of these pages every so often. In
speech balloons such as this, I'll voice my
additional comments on the mainstream
content as we go along. Visual language,
as you will see, facilitates such multiple
levels of discourse.

Certainly pictures and words have been image

combined together in documents since the
invention of written language, and im
P"cations
especially in ancient Egyptian. (->25-26)
But it is my claim that the full integration of business
words, images, and shapes into a single, visualization
communication unit is just now
unified meaning '

emerging as a distinct language. communication

identification
perspective
Words are essential to visual language.
icon evolution
They give conceptual shape to
properties structure
communication and supply the capacity to
name, define, and classify elements and to Progress reading habits
discuss abstractions. integration
aesthetics
location
morphology
Images, of course, are what we first think of pictorial
context innovation
when we think of visual language. But boundary
size
without an integration with words and/or schematic
science
shapes, images are only conventional visual Words
art, not visual language as it is defined in
natural proximity *
V
unities
this book. texture
diagram infographics ideographs process

Shapes are different from images. They are illumination

communication
technology interface
more abstract. For several centuries, we alphabet significance
have been combining them with words to influences problem solving
challenges configurations
form diagramming systems. The study of
combinations animation percept P°SS/bi/Jt/es
shapes and their integration with words
effective systematics radial
and/or images is an essential part of visual opportunities
closure purposes pragmatics
^language.
sem antics
.
°
network invention
culture flexible associations
standardization metaphors
topology
components concept linguistic
2-d efficient sYntax infomural environments
color
software emergence
drawing
complexity *™ organiza ,',on
 /. New language

Definition

-JIISIIO- vis • u • al Ian • guage w

1. the integration of words, images, and shapes into
a single communication unit. 2. the use of words
and images or words and shapes to form a single
communication unit.
 .

Text, Images, orShapes Alone

Are Not Visual Language

When used separately, the individual components

—
of visual language words, images, and
Words alone
shapes —
do not provide us with a truly "visual"
language. I do not dispute that each visual
language component can have great value when it Here are two definitions, expressed verbally:
is used alone. The major question this book will

examine, however, is what happens when words,

images, and shapes are integrated.
1 Transport: To carry or convey
from one place to another.
Right off I need to clear up a potential
misunderstanding: Visual language is not about 2. Transportation: The act or state of
images by themselves, or shapes by themselves. being transported.
The study of images alone or shapes alone has
been the province of art critics and theorists. They
have followed the lead of artists who only rarely These examples are obviously not visual
include a few words in their visual pieces. Neither language, because there are no images or shapes
does visual language consist of what literary critics associated with the words.
often call purple prose. Even the most vivid
image- words are not visual language. What about the following passage, which is

heavy with visual words?

It is easy to mistake the notion of visual language
proposed in this book for these artistic and literary
"mixtures" of visuals and words. Down the foggy road the ancient yellow
bus crept. Its tired pink fog lights barely
cut a few inches through the fog. Its

driver leaned forward, stretching his tight

blue uniform. He
hand over
held his his
eyes as that would help him see
if

through the fog. But not even that

helped when a small child ran out across
the road right in front of the bus ...

No matter how many words are used, or how

vividly words refer to visible attributes, words
by themselves are not visual language.
 1 . New language

Shapes alone Images alone

The shapes in these examples are obviously These pictures are obviously visual, but they
visual, but they are not visual language. In the are not visual language. They lack words or
absence of accompanying words or images, shapes to provide the context and structure
they do not communicate any kind of complete that are required in a meaningful, integrated
meaning. True, they are suggestive of unit of communication.
classificatory distinctions, but they are
incomplete.

-[

1 1 1 1

1 1 1 1

10
Integration of Words, Images, and Shapes Is
Visual Language

in • te • gra • tion /n/

The act of forming, coordinating, or blending into a functional or
Words and images
unified whole.
are visual language

These pages illustrate some possible combinations of

words, images, and text. In coming pages, I devote a
considerable amount of more detailed analysis to how
words, shapes, and images are being integrated in visual Garbage
language (for syntax -»Ch. 3; for semantics -»Ch. 4). Trash

We can imagine a kind of continuum of coupling in visual

language that ranges from no connection at all among the
elements, through very loose coupling, to moderate and
very tight coupling of words, images, and shapes. Such a
continuum probably represents the reality of
communication more exactly than does an either/or
characterization of no coupling or complete coupling.

Words, images, and shapes integrated into one single

Transportation

Ground Transportation

... of people

11
 1. New language

Words and shapes are Images and shapes are

visual language usually visual language

Ground
I transportation

n
for carrying
]
for carrying
**
people things
J ™jpj

communication unit are always visual language

/ have an unusual piece of

evidence of visual language's tight

integration. I was at a scientific
conference recently at which the
35mm slide projector broke. The
speaker paused for a moment and
said, "I can't give my speech
without the slides. " It turned out
Other Transportation that half the content was visual
and couldn't be "spoken.

12
Why Is Visual Language a Language?
My main claim
The main claim of this book is that something new has
emerged on the scene of human communication.
Based on my research, I am calling it a new language
(or something very close to a language). It is here and
is continuing to grow and develop.

To substantiate the claim that visual language is in fact

a language, need to determine the criteria to be used
I

to identify a language and then examine visual

language against those criteria. What should the iS^;?Si
criteria be?
\X Used by a community?
\A Can it be analyzed linguistically?
Ludwig Wittgenstein, the pivotal modern philosopher,
I have to show that visual language can be
will and Charles Morris, one of the founding figures of
analyzed from the standpoint of traditional linguistic modern semiotics, agree that a language must have
categories. That is, I have to show that it shares some enough of a community of use to enable its users to
rules of syntax with prose and some rules of interpret the same signs in the same way. In other
composition with visual art, while having a distinct words, the meaning of a language cannot be private.
syntax and semantics of its own. I take up syntax in A variety of professions already use visual language
chapter 3 and semantics in chapters 4, 5, and 6. widely. I am book. Furthermore, there
using it in this
is evidence that visual language can be taught
Syntax systematically and used by many people.
Semantics Nonspeakers can become speakers and thus
Pragmatics communicate with other speakers. Communities of
users are surveyed in chapter 7.
These borrowed rules are helpful but insufficient to
describe the overall integration of visual language and
[vj Sufficiently complete and distinct?
how it works. I point out how and where we need to
add other analyses to those borrowed ones, especially I have to show that the communication
have units I

when exploring the property of tight integration of identified as visual language are distinguishable from
visual and verbal components. other communication units that either are not visual
language or else cannot stand alone as visual language
Visual language, thus, has distinct properties that communication units. I do this in chapter 3.
make it different from natural languages of words and
from purely artistic languages. It has a more complex
syntax and requires more diverse and complex
jX Distinct history?

analysis. (-*73) Like other languages, visual language has a distinct

evolutionary history —
different time periods during
which specific components and communication units
One of the reasons for the
were invented. In chapter 2 I take up this history, not
emergence of visual language is its
to cover the topic exhaustively but to discuss some of
ability to express things that are
the main inventions and their inventors.
difficult or impossible to say in
ordinary spoken or written language.
The 2 chapters on functional \X Full expression possible?
semantics explore this characteristic
in depth. (-*Chs. 4 and 5)
We would expect a language to be capable of
expressing a full range of human interests, needs,
thoughts, and emotions. Examples of visual language
can be found in many from
different situations,
explanations and descriptions to emotive and highly
symbolic situations. (->Ch. 7)
 / . New language

Novel units of communication? vf Sufficiently arbitrary and conventional?

YJ
Visual language has distinctive communication units Ferdinand de Saussure, the great French linguist, made
that are not found in natural languages. I divide these the case that language is primarily composed of the
by size and devote a portion of a chapter to discussing differences between arbitrary symbols that do not
them. (-»55-64) necessarily have a connection with the items to which
they refer. They are arbitrary and conventional.
Visual language contains many arbitrary
\X Systematic explanation of effectiveness? conventions —
for example, in the vocabulary of

A language must be "explainable." That is, the diagramming. Many other of its expressions,
reasons itworks as a communications tool must be however, have immediate resemblances to natural or
able to be described and enumerated. This aspect of human-made objects, as did the language of the
the analysis of visual language needs much work.
still
ancient Egyptians.
However, there are specific components of visual Why Have We Overlooked Visual Language?
language, such as diagrams, that have received
considerable attention in this regard, and it appears How have we missed identifying visual language for so
that systematic explanations of their effectiveness are long?
available. Furthermore, it is clear that any
explanations of the systems by which visual language
1 We tend to see either/or situations.

comes by its effectiveness will have to incorporate the

When we choose one "side" — art
or writing —we tend to diminish
principles of cognitive science. (->237-238)
the "other" to the role of
communication supplement,
\X Plurality of common signs? instead of allowing both to serve
side by side as the main elements.
Charles Morris, in defining languages, identifies two
basic characteristics. First, "a language is composed 2. Visual language a Creole or pidgin language,
is

of a plurality of signs," and second, "in a language composed — phase of its development of
in this —
each sign has a signification common to a number of bits and pieces. Such languages, by their very

interpreters." Visual language clearly meets the 1st nature, grow on the fringes of established
criterion and is in the process of settling upon a large languages. We can safely say that visual
vocabulary of common signs. Much of this book language is not a fully developed language as yet.
examines just this process. How exciting that we get to participate
consciously in the development of a new
language. We have the opportunity to identify its
\X Combinable signs? strengths, as well as investigate its weaknesses

Morris also suggests that "the signs in a language and missing areas.
must constitute a system of interconnected signs
3. The separateness of English and art departments
combinable in some ways and not in others in order to
is a deeply entrenched tradition in our
form a variety of complex sign-processes." The
possible and impossible combinations of visual educational
language signs are discussed in chapter 3. institutions.
Something that
draws from both
\X Sufficient ambiguity? disciplines will not
enjoy immediate
Natural languages tend to provide popularity.

\ ? ) words that have many meanings

that are interpreted differently
depending upon context. Visual
language also has this property. It
Because at first glance, its visual aspect sometimes
appears to have both sufficient
overwhelms its communicative purpose, visual
ambiguity and sufficient
language is often classified as art (merely
congruence of interpretation,
expressive) or, even worse, dismissed as "just
making it flexible enough to support many kinds of
cartooning." But it is a mistake to not take
communication. This quality is demonstrated
seriously one of the most powerful
throughout this book.
communications languages available today.
14
What Driving the Emergence
Is
of Visual Language?

The modern world of high technology, global As the world increases in complexity, as the speed at
business, and telecommunications has brought which we need to solve business and social problems
together a group of influences that is driving the increases, as it becomes increasingly critical to have
increased use of visual language. This page illustrates the "big picture" as well as multiple levels of detail
justone way to map these influences. The arrows can immediately accessible, visual language will become
M
be read as "drive(s). Only the major driving forces more and more prevalent in our lives.
and connections are shown.
 1. New language

\\ I
'/
As we explore visual language together, I encourage

you to meditate on the implications of the forces and

phenomena outlined here. What will they mean for
our communities, our schools, and our workplaces?
How will they influence our views of ourselves?

Continuing
invention of
graphic ideas
i « « >

1 wm wm »wm
Invention and worldwide
Rapid increase in
spread of
collection of comic books
quantitative data
16
Why Is the Graphic Computer So Important?
Because of the development of graphic computer
tools, we don't have to be skilled artists to use visual
language. With these tools and a few hours of
training, visual language can be "spoken" by
anybody.

Graphic computers
We have computer
hardware capable of
displaying good
graphic quality.

Automatic charting software

We have software that produces
quantitative graphs and charts
automatically with the push of a
button.

The sublanguage (or dialect) of

quantitative charting has become a
thoroughly understood and
automatic process. Although the
use of these programs raises
questions of aesthetics and
communication quality, they are
nevertheless part of a capability we
did not have even a few years ago.

\ \ i / /

/ / i \\i

17
 1 . New language

Drawing and
page-
composition
software
We have a great
variety of easy-to-
learn drawing and
page composition
software, including
programs that
manipulate
photographs, draw
in 3 dimensions,
and do animation.

Clip art libraries

Large, easy-to-use libraries of clip
art images can now be stored in the
computer and readily accessed.
These libraries have hundreds of
thousands of combinable drawings.
Many of the drawings are created
so that you can take them apart and
use the parts in a new drawing,
even stretching them to a new scale
as necessary.

/have emphasized tools for

the laypersonon these 2
pages. Of course, multimedia
authoring tools and graphic
tools for manipulating visual
compositions, for editing, and
for page makeup have
flourished in the past few
years —revolutionizing how
professionals in those fields
work.

18
This Book Will Change
Your Idea of Visual Language

For many people, visual language is just now

appearing on the horizon. Their original
conception of what visual language means
may be much like one of the ideas expressed
in the thought balloons above. Perhaps you
can find your own current definition of visual
—
language here that is to be expected. But
when you are finished reading this book, I hope
your understanding of visual language will be
more complete. I hope it will at least include

the framework on the facing page.

 1. New language

Visual Language proximity

is defined as V
which in V
spatial analysis
tightly integrated
means similarity
can be communication units
displayed with
o. •
that are •o
composed of
common
region
computer projected idea
paper words images shapes
screens media sketches

^ /•:••
i-.-l
. • 1 '!.i = lP connectedness
*
i

also called
each of which has optimum display opportunities verbal I
good
and constraints, including motion and the visual
ability to elements continuation
be combined with audio and to be set into highly elements
interactive environments
which

appear in closure
different-sized
A
communication units have
the ability to be
CD
of which 4 are embedded in each other which can be
clearly distinguishable (i.e.. VLicon elements can analyzed by
(most of the time) appear on a page or on
screen-size units) which contrasts
linguistic
with the
analysis
conventional
and
approach of
very small one- or two-
half-page wall-size
icons
(i.e., page the ability to be
concept information
& VLicon information embedded in other separate analyses
diagrams murals
elements) graphics nonvisual language
documents
in such
(e.g., prose)
fields as

5,
can be divided into
different types art theory linguistics
and of natural
criticism spoken
languages
icons and quantitative
blocks
VLicon resemblances charts and tables diagrams |

of text
elements graphs
_
n semantics syntax pragmatics
1

\ \
tf ifi

20
Do You See What Mean? I

Members of the National Science

Foundation committee on scientific
visualization asked in 1987: What if we
each had a display screen built into our
foreheads and connected to our brains?
They asked the question rhetorically, to
focus attention on the fact that the
"output" devices with which we
humans come equipped do not include
visualization.

The committee members answered

their own question by speculating that
such a screen, connected to our brains,
would allow us all to see what was on
each others' minds. I could see what
you think and you could see what I
think. Communication might be vastly
improved.

If we had such capabilities, how much

better would communication be?
Perhaps it would be a great deal better.
After all, some neuroscientists estimate
that we get up to 80 percent of our
information by visual means. A visual
display of the insides of our minds
would certainly amplify our display
output.

Then again, perhaps communication

would only be somewhat better because
we'd have to hide a lot of our thoughts.
But at least we would have the output
capability.
 1. New language

We do already have portable and adequate output

devices. With laptop graphic computers we can
already conveniently communicate with visual
language.
The era of the wearable computer has also
i_^~ arrived. Thin screens that can be worn as
breastplates are an idea already on the
drawing board.

Not far behind are ultrathin screens

(so-called electronic paper) that could be
comfortably pasted on our foreheads in the
morning. Suppose they could be connected
to gigantic wafer-thinmemory boards with
tremendous storage capacity, controllable
through a pocket or belt-mounted keyboard.
You begin to see that the NSF scientists
were not dealing in science fiction.

Whatever the output devices, the critical

"\ V .W ^ft
questionis, what language would we use to

\\\ ' ' display our ideas?

—
/ think the best

' *» choice for clarity, efficiency, ease, and

creativity — would be the precise
combination of words, images, and shapes
that I am calling visual language. If I am
right, then we need to learn the vocabulary,

grammar, and semantics of this new

language. Join me as we explore all of the
possibilities that visual languages offers for
With larger display devices and projectors we can better communication.
show large groups how we see the world. Even more
amazing than using forehead-mounted devices, we
can communicate with visual language in real time
over long distances, literally around the globe. In
many ways, the capacity to show people what is on
our minds is already here.
Chapter 2

A Brief History of Innovations

Time line: From prehistoric through classical age

1
Earliest data recording. At
Most languages have least 30,000 years before any
written language was developed,
developed over time,
animal bones were etched with Oldest-known map. Shows early
and their origins are
what appears to be the lunar development of concepts of spatial
obscured by the lack calendar. Early humans used Earliest lists and tables. relations. Uses a one-to-one
of a written record. conceptual thought and valued Extensive and tables of marks
lists correspondence and symbols to represent
Fortunately, we can orderly presentation of representing inventory and trade features of territory. Clay tablet with

reconstruct a information. Dordogne, France, existed prior to pictographic writing. Akkadian map shows all of northern

relatively good history c. 38,000 BCE Mesopotamia, c. 6000 BCE Mesopotamia. Nuzi, c. 2300 BCE

of many of the major 3

inventions and
inventors of visual
language. This
chapter outlines the 5000 BCE 4000 3000
history of visual
language's
development in a
time-line format. The
time line especially First pictographic

focuses on significant writing. Early

innovations in the Sumerians used about
2.000 signs, which
structure or templates
also contained
of information (such Early coordinate
phonograms and
as lists and determinatives. system. Surveyors
Mesopotamia, located specific points in
branching) as well as
c. 3200 BCE
space in a manner similar
some of the more
to the Cartesian system.
important Egypt, c. 3200 BCE
foundational
innovations (such as
the invention of —^ Early artwork. Paintings on walls of

paper), without which caves show advanced representational

capability very early in human history.
visual language
Lascaux, France, c. 20,000 BCE
would not be V
possible. The
time-line is

interspersed with
more detailed
summaries of some
of the more
interesting central
figures and
inventions.

23
 2. Brief history

Earliest idea of
earth as globe.
First estimates of
the size of the
globe were made
by Eudoxus of
Cnidus, the Greek
astronomer. Here
illustrated by The
Farnese Atlas.
Greece,
c. 385 BCE

Earliest completely
phonetic alphabet.
North Semitic alphabet of
22 letters became basis for Oldest City plan. Depicts part of Nippur
Greek and subsequent Elements are identified by words on map.
district.

Western phonetic written Archaeologists claim it is made to correct scale,

language. Palestine and and elements can be correlated with existing sites.
Syria, c. 1700 BCE Mesopotamia, c. 1300 BCE

T.

2000 1000 1BCE

JL

Earliest Chinese First geometry First recorded First formal geometric

script. Integrated manual. Graphical music. A hymn reasoning. Euclid's formal
pictograms and representations of on a tablet, written statements of geometric axioms and
phonograms. geometrical areas in cuneiform. reasoning. Greece, c. 300 BCE
China, c. 1500 BCE (e.g., rectangles, Mesopotamia,
If angle A is congruent
trapezoids, triangles, c. 750 BCE
and circles) in a
with angle B and angle B
iscongruent with angle C,
practical manual.
then angle A is congruent
Egypt, 1500 BCE

AAA
c.
with angle C.

Wall-sized
information murals.
Fully developed large
central visual elements
are integrated with text.
(-25-26) Egypt,
c. 3000 BCE
Ancient Egyptian Language

The ancient Egyptian hieroglyphic system seems to Young in 1819 discovered that hieroglyphics like
have had many components similar to today's visual these:
language and to have integrated them in somewhat
similar ways. We can say it was the first fully
developed visual language in the West.

There were 5 major components of Egyptian

language. Jan Assmann suggests that the different were actually phonetical spellings of the name
language elements enable 3 functions in writing. "The Ptolemaios, or Ptolemy.
first is to explain the picture ... the second is to
identify the persons (therein) ... the third is to We can look at the list of sound equivalents that
supplement the rendering of speeches, that is, to Young and Champollion developed for Egyptian. The
record sound, in multiple media." These 3 functions writing of the sound by showing a picture of
also appear routinely in modern visual language. something whose name contains the sound is called a
rebus, and is a little-used element of visual language
1. Pictographs today. The use of shapes for syntactic and semantic
We usually think of Egyptian as a language in which purposes was not as extensive in Egyptian as in
each little picture (called a pictogram) meant what it contemporary visual language; see, for example,
resembled: the familiar idea of one picture is one visual language's extensive use of diagrammatic
word, such as these equivalents. shapes to organize information. The oval shape
around the words, known as a cartouche, is found
bread loaf *i
star
["""^ H hand
around all royal names in hieroglyphic script.

foot sun reed

iO
C
Areas of text in hieroglyphic form appear in various
In the visual language that we
see today, resemblances
convenient or useful clusters, particularly in the large,
such as these are used, but they are not usually used as
wall-sized murals.
substitutes for words in sentences, except occasionally
in advertising. (-M97) Resemblances are primarily
There are other kinds of phonograms in Egyptian,
used as illustrations, perhaps to show location or
around 80 signs that indicate double sounds, usually a
appearance. (-M63-166)
consonant. Here are just a few:

2. Ideographs
Pictographs were relatively rare. Egyptian also had
n-b UJ p-r O nw hp

hieroglyphics in which an action was represented by

some characteristic element. The 24 single consonant sigi is are:

A to walk, run &* to swim ^ a p I * ^3* k

&. k
wV^ to weep to make an offering
1 1
«— f © b
E Q

In fact, Egyptian was a hybrid language of what would M y ^ m cx=» h

^ t

today be called "words" and "images," although this

A***WA p| -*- S
distinction is perhaps too neat, given that words are 1
'

£=>
themselves often images.
^ w — r ^5 & d
Phonograms
3.
Egyptian also contained phonograms, in which
graphic symbols, some resembling real objects, stood
J b ra h 1 s ^ d

for sounds, just as the 26 letters of the current English

alphabet stand for sounds. Words were spelled out in
sounds as well as depicted by pictures. That was
Thomas Young and Jean-Francois Champollion's great
discovery.
25
 2. Brief history

4. Determinatives Egyptian information mural

To handle homonyms (words that sound alike but
have different meanings, such as sun and son in
English) and other such ambiguities, Egyptian
employed a group of signs that were added to words
inorder to designate the domain to which the word
belonged. For example, the sign

would be added to a word to indicate the general

domain of books, writing, or abstract ideas, and a
seated man or seated woman would indicate male or
female domains:
man, person

woman
$
Also, some Egyptian icons were to be interpreted as
the thing represented, rather than as a sound. These
determinatives were indicated by a convention of a
single stroke to the side or below the icon. In this
example,
the picture of the whereas the cobra
cobra by itself -^_ with a vertical ^^j)
stands for the \ stroke stands for
consonant "d," "cobra."

The determinative indicates that the picture is

intended to represent the object (i.e., the cobra) it

resembles.

5. Information murals
Assmann describes the uses of different scales of Visual language shares qualities with Egyptian
hieroglyphics in Egyptian. "Protodynastic pictorial Regarding ancient Egyptian, Tom Hare concludes that
narrative uses picture-signs on two distinctly the interaction "of picture and writing creates an
different physical scales. The large pictures portray a integral whole which can scarcely be attained in writing
'scene,' and the small pictures identify actors and systems like the Greek or Roman alphabets, relying as
places by including names. The small pictures they do on conventional and arbitrary relations between
therefore refer to language (names), the large pictures sound and the written word, and insensible, as they are,
refer to the world (acts). It would be a mistake, to the iconic dimension of writing which was so
however, to categorize only the small pictures as important and so engaging to the Egyptians."
'writing.' The large pictures also act as writing ... This
type of recording is successful only when both types Tight integration of words and images, the use of one
of signs, the small ones with language reference and or more central visual elements, and wall-sized units of
the large ones with world reference, work together. communication are 3 key qualities that visual language
Neither of the two 'media' is self-sufficient in shares with ancient Egyptian. Our media — computer
recording the intended or any other meaning." screens and large electronic whiteboards, for
—
example differ from the stone temple walls of the
Later in this book I suggest that many visual Egyptians. Nonetheless, it is clear that we face some of
language communication units beyond the size of the the same communication challenges — including the
icon (-^55-56) usually have dominant central visual expression of large-scale, complex messages that can
elements around which the rest of the communication be viewed by large groups of people
unit revolves. It appears that Egyptian scribes and —
simultaneously that the Egyptian scribes and artists
artists confronted similar requirements of faced 5,000 years ago.
communication and similarly arranged the
components in an integrated fashion. 26
Time From Hellenistic Period
Line:
through Middle Ages

Leaving spaces
between words.
Reinvented during
Conventional date
Charlemagne's reform of
for invention of
writing, the leaving of
paper. Prior to the
spaces between words
making of paper from
enabled many readers to
tree bark and rags,
switch from reading aloud
writing had been
(which was the common
done on bamboo or
way Middle
to read in the
silk in China and on
Ages) to reading silently.
papyrus made out of
France, c. 800 CE
reeds and animal First curves plotted on a time grid. Found in transcription of Commentary of
skins in the Middle Macrobius on Cicero's In Somnium Scipionis, the chart shows planetary orbits.
East. Ts'ai Lun,
word word First-known chart that shows motion plotted abstractly through time. Unknown
China, 105 CE 7 IV astronomer, 10th or 11th century

i
t
t

\\ ' '/. First-known graphic

branching structures.
The genealogical tree
appeared in the Middle
Ages, and seems to be the
1st conception of a
branching configuration.
This visual rendering of
multiple paths leading from
one root led to the
Substitution of
development of a large
codex for the roll in
class of diagrams. The
creation of books.
initial form was the "crane's
Previously, books were
foot" used in genealogical
made from sheets of shown
charts and in this
papyrus approximately 9
detail of the genealogy of
inches wide and glued
King Edward I (1296). An
together to make a 20- to
done with
1 1-foot roll, all
30-foot-long roll.
branching technique, it is
Earliestcodex is dated
Early use of tables. Used to Extensive tabular information. An one of the most extensive
about 100 CE. 1st to 3rd
tabulate astronomical information elaboration of the idea of using tables to structured information
centuries
to aid navigation, tables have compare information, cannon tables designs to that date. Early
become standard for organizing were widely used in the medieval Middle Ages
data, especially for easy period. Henrv H's gospels, England,
comparison. Ptolemy, Egypt, c. 1020

2nd century

27
 2. Brief history

— «•• »H M«ai ,-"~TL )**s»>»« w»">^<»<"

fffl

<m
-3* •

&>*!?
1 e
a
"a
Invention of
perspective rendering.
Perspective method
Common use of branching enabled artists to create
structures in diagrams. Use First-known bar graph. geometrically controlled
in lists of virtues and vices, Schematic diagrams. In Sometimes called a proto-bar graph space on a
structures of knowledge, medieval manuscripts, various because no quantities are present. two-dimensional surface,
genealogical pedigrees. Branching diagrams, often grouped around Illustrates a theoretical function. providing illusion of
lines give structure to a subject illustrations, provided early Shows that spatial analogs of three-dimensional space.
matter and guide the eye in seeing prototypes for what in this book quantities had begun to be Leon Battista Albert and i

the organization. Throughout are called infographics. conceptualized. Nicole Oresme, Filippo Brunelleschi,
Middle Ages Throughout Middle Ages French mathematician, c. 1350 Italian architects, 1435

*£l~l~-t?Z T~ Trnttururn hltj tfca W tt oraniB

Vpdmo-iman&t
.^luulritutDmlrfnturafirinmilr
ipre in tatce. IHomi^
aq; I tbi manan frpulta in raDtui lo
to. Jtunq; mo i greet aqua mpul 9 ran --

utnraitu atjuttfura raorfr n rr aara

rt utcTi in IrtorraneDiecrut. tenant Routine use of page
pmffrmuB inter fraerrenoftrae rata
* tnnnno. £ur rauaflie rcclrud am in
numbers for books. As
-->-+- >, —if- *—L- **- —
folituflinntnit * ana % nfa turnrtrta books began to be much
..x- «,.^_-r'
numamurf Ehiaa noe &nWa&m more widely available, the
tree De rgtpto- * aDDueifho aD Id turn reader's ability to access the
tQu prihrrutm qui Cm no p orrfhq nrc information quickly became
&al gigtut nrc moras nrc mala gta*
•

more important. Aldine

i

p4Mg€% nata: infug ? aquara no habrr aD in

brnDui lugraTnfq; raorfro i aaron Press pioneered this search
mnnffa multuuDine in tabrraaruhi tool. Aldus Manutius,
Books printed from Venice, 1499

movable type. The

Gutenberg Bible, which began
widespread changes in the
dissemination of knowledge, is
First technical book with
regarded as one of the
fundamental turning points of illustrations. The book, De re

Western culture. Johannes militari, contains woodcuts of

Gutenberg, German printer, engines of war. Roberto
c. 1455
Vaturio, author, Joannes
Nicodai de Verona, printer,
Italy, 1472

28
Time Line: 16th through 18th Centuries

Coordinate system relates

graphed line and equation.
Used in ancient surveying, but
not developed mathematically
until this time, the coordinate
system provided the
Tables of empirical data. Extensive data groundwork for a whole new
collection accompanied the rapid field of mathematics and, in
Rectilinear tree structures development of science in the 16th and 17th applied work, the ability to do
introduced. The structure of the centuries, which eventually led to the precise mechanical drawing.
ubiquitous modern organization chart first elaboration of tabular display of number;. Rene Descartes, French
appears during this period, in genealogical Die Tabbellen-Statistik, Germany, mathematician, La Geometrie,
charts. 16th century early 17th century 1637

Extensive use of First automatic recording device to collect

visualization in science data. The invention of a weather clock, based on
and engineering. Used the use of a recording needle on a moving drum to
in detailed plans for graph changes in temperature, was the initial and
fortifications, vehicles, aids crucial idea for automatic data recording.
to human flight, bridges,
Extensive use of woodblock carving and printing. Christopher Wren, English architect and
and in elaborations of The development of science and technology were facilitated scientist, 1664
theories of mechanical
by the sudden extensive use of woodblock carving, which
motion, etc.; the idea sketch
permitted the distribution of repeatable illustrations so

became a hallmark of
important in biology (for the recognition of plants),
creative problem solving.
anatomy, and many other disciplines. 16th century
Leonardo da Vinci,
Florence, c. 1 500

29
 2. Brief history

zm ::

First printed coordinate

paper. A time saver for
Data mapping. Isobar map showing lines of scientists and engineers
magnetic declination for the world launched the plotting data, the invention
field of thematic mapping — the plotting of data on indicates how rapidly the
geographical maps. Edmond Halley, English plotting of data was spreading.
scientist, 1700 Dr. Buxton, England, 1794

Biographical time line Bar chart invented. The

invented. The now widely used ubiquitous bar chart, perhaps 1

technique of plotting data on time of the 2 or 3 most useful

lines was initiated in this period. quantitative data presentation
(-31) Priestley acknowledged the devices, was invented and 1 st
existence of prior time lines that printed in a book of statistics of
plotted data other than people's political and economic affairs.

lifespans. Joseph Priestley, (-M3) William Playfair,

English chemist and high-school British social scientist, 1786
teacher, 1765

Descriptive geometry. The 1st book on descriptive

geometry served as the foundation for the development of
engineering drawing, which was essential for the Industrial
Revolution. Gaspard Monge, French mathematician, 1795

30
 t

Priestley: Inventor of Biographical Time Lines

Joseph Priestley, known best for his work in Priestley's rationale
experimental chemistry, is a fundamental figure in Priestley wrote a small book about his experience of
visual language. He invented the time line chart in designing the chart, called A Description of a Chart of
1765. His first chart contained 2,000 of the names Biography. In this book, he describes some of the key
"most distinguished in the annals of fame." It showed advantages of visual representations of information
the length of these people's lives as lines on a grid that over purely textual ones, especially for abstract or
was marked off in years. The chart measured 2 feet complex concepts. "As no image can be formed of
by 3 feet and stretched from 1200 BCE to 1800 CE. abstract ideas, they are, of necessity, represented in
Unknown birth or death dates were shown as dotted our minds by particular, but variable ideas; ... that is,
lines. Priestley spent much of his life teaching and if ... the idea be nothing that is the object of our
used these historical charts in his classes. They were senses, it is nevertheless universally represented in our
very successful and went through many editions. minds by the idea of some sensible thing."

A chart of biography

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31
 2. Brief history

"Thus the abstract idea of time, though it be not the Priestley's inspiration
object of any of our senses, and no image can
Apparently Priestley was inspired by a time line of
properly be made of it, yet because it has real
empires (which I have been unable to locate). He
quantity, and we can say a greater or less space of
writes, "Who hath not seen this exemplified in the
time, admits of a natural and easy representation in
it
chart of history imported from France and published
our minds by the idea of a measurable space, and
with improvement in England? It is past all dispute
particularly that of a line; which, like time, may be
that a few minutes' inspection of that chart will give
extended in length, without giving any idea of breadth a
person a clearer idea of the rise, progress, extent,
or thickness."
revolutions and durations of empires than he could
possibly acquire by reading: and it is almost certain
that when a person hath once impressed his
imagination with the figure which any particular
country makes in that chart he can never wholly lose
the idea of it."

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32
Playfair: Innovator in Visualizing Statistics

The English political economist William Playfair

(1759-1823) is credited with developing or improving
many of the major numerical charts. For example, the
first known time series using economic data was
published in Playfair's remarkable book, The
Commercial and Political Atlas. Playfair did his work
in the context of an enormous increase in the
collection of statistics and in the use of such statistics
to solve social problems.

Playfair wrote about his work, "Information, that is

imperfectly acquired, is generally as imperfectly
retrained; and a man who has carefully investigated a
printed table, finds, when done, that he has only a very
faint and partial idea of what he has read; and that like
a figure imprinted on sand, is soon totally erased and
defaced. The amount of mercantile transactions in 75 ((ittoruti -Ocbt ^
<vvMUI.
money, and of profit or loss, are capable of being as
easily represented in drawing ... though, till now, it has
C JVXGLAMJ. )
not been attempted. Upon that principle these Charts
were made."

STATISTICAL KEPHKKECTATIONofOu- I'NITEI) STATE S or AMEBICA

,n W. 9 few "
'-

tn.t.f r?oi iptf rjtj 17.11 ^4* >?SS ifitl ///.< ?•'/ £<j.i 10— lit*
IMA

First pie chart First extensive modern use of time series

Playfair called a divided circle and emphasized its
it Playfair probably didn't invent the time series per se,
value in showing proportions. This chart shows the but he developed the methodology and presentation to
and territories of the
relative size of different states a level that is entirely equivalent with modern usage.
United States shortly after the purchase of Louisiana This chart is one of many that appeared in Playfair's
Territory from France by President Jefferson. This Commercial and Political Atlas in 1786.
chart appeared in Statistical Account of the United
States of America in 1805.
33
 2. Brief history

( '.'hiti'/tii'ii'. v^lii.i: ,-,-/-; /.'-/,//'/' TtymAt/tiw ,/,',,,.. \\. >>ATI<VXSofEl Rom .'..//,.../.,..///. ..- s\(«u\niti^r .

-
-
\

First circle graph

Playfair invented this form of chart to compare relative sizes. The circles are
proportionate to the number of the inhabitants. This form of charting is little used
today because it has been shown that it is difficult to compare areas accurately. This
chart appeared in the Statistical Breviary in 1801.

Ki|»prl. «,„| I„i|„,rl» ..I SCOTLAND l» unci )»,»> ,lilfi-r.iH parte »<•• Ml Vm li.nu (
'liriltmn* 1780 to ( linlt ulu. 1781

to «., m «.. £ L L»4. V .,. '?<'-i^, "g °- .

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First modern bar chart

Some observers say that Playfair invented the bar chart but there are a few other
examples that go back as far as 1350. Playfair certainly developed the precise
technique to a level of completeness and precision that had not been used before. This
chart appeared in the 2nd edition of the Commercial and Political Atlas in 1787.

34
 —

Time Line: 19th and Early 20th Centuries

CARTE FIGURATIVE dn ftntt xkxmswu tn homrw» d. WncW Fi-uvjm dim It ctmptgivi d< R u »,i 1812 -1813

'
!
5 ^1
<^'sr<s
ji j_.

•* /W>.: 1 TABCtdU CfWPHtgi* M klotinun .r- o.i-r. e. (A»ww««ft * Ri*inn«r au de*,evi M *

Subdivided bar graph invented. With this chart began

the detailed comparative analysis of data. Alexander von
Humboldt, German scientist, 1812

Map incorporating statistical diagrams. The brilliant integration of

several types of graphic presentation and multiple variables on the same chart
was developed and, many say. perfected by Minard. Charles Joseph Minard.
French engineer, 1851
Cumulative frequency graph Three-dimensional population
invented. This chart enabled Curve-fitting to scatterplot invented. This surface (or "stereogram").
statisticians to examine the rate of invention launched a whole new branch of Importance is plotting of 3 variables
growth of a variable. J. B. J. Fourier, statistics, difficult to do without visualization. on a three-dimensional surface.
French mathematician, 1821 J. F. VV. Herschel, England, 1832 Gustav Zeuner, Germany. 1869

1800 1850

1
Circle graph Pie chart invented.
invented. (-»33) Showing proportions
William Playfair, provided a means for
England, 1801 comparing percentages.
(-»33) William Playfair,
England, 1805

Invention of the
polar area diagram.
Besides inventing the
1 polar area diagram.
I
Nightingale inaugurated

Hi
^H | H Suicides />ar fe pLfti>/*{
the extensive use of
graphs and charts for
:—Jfflj JFomJHer systematic analysis of
-T"n
data, with an 800-page

^^ report on British
hospital administration.
r»38) Florence
Development of visual Nightingale. English
I**
storytelling techniques. nurse, 1858
1 tin .lr -o »„H.-...|.
* '" " l, ° ' -.. A rfo trio MM! Tbpffer's stories synthesized
extensive storytelling in frames with
Histogram invented. The grouping of data extends the ability to
dialogue. (-*37) Rudolphe Topffer,
summarize and see patterns. This histogram shows rates of suicide
Swiss professor and artist, 1845
by different methods among different age groups of Frenchmen.
\. M. Guerry, French statistician, 1833
35
 2. Brief history

Process (mart Loading Point Ditonatihg F'uzi

mil H*k C U/i

tit i, un. -un, " '

o „

4-ina
F^T^I
-®

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ISOTYPE: International fTTJ

System of Typographic ,
g H'-' gl<HH)-4i)l4[^-/(y)l-"^ ^==^@
Picture Education. The
invention of a comprehensive
approach to presentation of i'(i)

statistical data for rapid learning

Work flow charts invented. Gilbreth's work
and wide use in public education
marked the beginning of wide use of
began with the Museum of Social Computer flow charts invented. The
diagramming to solve business efficiency
Statistical Graphics, Social and flow chart enabled the computer programmer
problems. Frank Gilbreth, American
Economic Museum, Vienna. complex problems. (-*43) John
to analyze
engineer and consultant, 1919
(-»40) Otto Neurath, Austrian von Neumann, Hungarian-American
sociologist, 1924 mathematician, 1945

1917
TOTM.
January February March
MHO
1
'
!

564.6X DM II M 21M
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142.004

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Pictogram for pictorial
First comparative study of pie and
statistics invented.
subdivided bar charts. These studies
Began the modern use of First college course in
Gantt and progress launched the empirical investigation of
icons especially for graphical statistics. Began communication effectiveness of visual
charts invented.
statistics. (->39) Michael the systematic dissemination of
Systematic industrial language techniques. Walter C. Eells,
Mulhall. England, 1884 this branch of visual language.
planning depends on precise United States, 1926
M. F. P. Costelloe, professor
and measurable standards,
at Iowa State College, 1913
which are displayed with
these charts. (-»41-42)
Henry L. Gantt, American
engineer and consultant,
1900-1911

36
Topffer: Inventor of Visual
Storytelling and the Comics

Rudolphe Topffer (1799-1846), storyteller and artist, Although stories had been told with words and images
is credited with inventing the thorough combination of before Topffer, he thought through a number of the
illustrations and words to tell a story. As such, he is most important components of visual storytelling,
the father of the modern comic book as well as of the including:
and of the visual novel. E.
illustrated children's story • multiple panels on a single page
H. Gombrich gives Topffer additional credit for the • the ability to show movement from one panel to
realization that viewers can be relied upon to fill in the next
—
what is absent in the drawings the space between the • the use of multiple figures to show motion
—
frames from their own experience.

A series of frames from Monsieur Crepin, Monsieur Pencil

Topffer's forecast
In discussing the "great appeal" of the picture
story compared to prose literature, Topffer
enumerates many of the advantages of
contemporary visual language, which are outlined
in chapter 7. "With its dual advantages of greater
conciseness and greater relative clarity, the
picture story, all things being equal, should
squeeze out the other [i.e., prose story telling]
because it would address itself with greater
liveliness to a greater number of minds, and also
because in any contest he who uses such a direct
method will have the advantage over those who
talk in chapters."
37
 Brief history
Nightingale: Pioneer in Social Statistics
2.

and Inventor of the Polar Area Diagram

Florence Nightingale, an almost mythical figure in the Florence Nightingale was an extraordinary hospital
founding of nursing, was also a major reformer of the administrator. She was responsible for installing
British hospital system. She is also a significant figure broad improvements in sanitary conditions in British
in visual language due to her invention of the polar military hospitals, which were showing that, on an
area diagram and to her work in pioneering "the annual basis, the entire army would have to be replace
revolutionary notion that social phenomena could be 4 times due to deaths from infectious diseases.
objectively measured and subjected to mathematical
analyses." After her wartime service, she wrote a long report for
a royal commission from which this diagram is taken.
The polar area diagram represents each statistic as It shows the death rate of British soldiers "on an

proportional to a wedge in a circular diagram. annual basis as a fraction of the patient population."
Nightingale called these diagrams "coxcombs" Her major sanitary changes were installed in March.
because each wedge was colored in soft pastels. It is clear from the chart what an enormous difference

they made.

Nightingale's polar area diagram

BLA.GRAJH BXPBJKSKNTISrG THE MBJKTAUTT IN THK HOSPITAXS.
AT SCUTARI AND KULALl, FROM OCT" I" 1854. TO SEPT" 30™ 1855.

Thr area* within the dotted asatm/hmre etprtsenes the army* rvutucU
Jlcrtalit) in the Jitli/art Jlcspttak in and neeir London -ZC. S pr lOCY
isui at given by the: Jitgistrar (jtncml /Sr iS5/
7k* Block -mdyfs measured from the Cmrre, reprueeit If Oiar Ana the
JtcrtaiU} per IOCC cf sulk /rwi/ed let teXe JkspUals at Saitun aerd
Aidau in. Oil 55.

TrT* t Jn< J» ItjrUU .

38
Mulhall: Inventor of Pictorial Statistics

Michael George Mulhall (1836-1900), geographer and The reader will note that although these charts show
statistician, is credited with the invention of pictorial enormous originality and represent a dramatic
statistics, or the use of pictographs in quantitative departure from the way quantities were represented up
displays of information. He authored several to that time, they nevertheless leavemuch to be
geographical works in addition to other collections of desired. For example, the relative sizes of areas as
data. His innovations in visual language can be seen represented by the cows or ships are difficult to
in The Dictionary of Statistics (1892) and History of estimate and compare accurately. Later developments
Prices Since the Year 1850 (1885), which he both in the use of pictorial statistics, especially those of
wrote and illustrated. Neurath, addressed this difficulty.

Mulhall's illustration of yearly meat production in different countries

PrjJiution of What, l/'i. yearly fn iiili.wihiut.

v
m rHI
»«*

^ ^
\M
116
70

*U ^rhl FRAHCB

S~ 62 ' -^T w'^

--. -IX A;

Mulhall's illustration of ocean-going trade volume over 3 decades

OCEAN CARRYING TRADE
A. Tons of Merchandise Carried by all /ays.

1863

^ ^v^
B. Tons of Merchandise Carrieii on British Bottom.

iiV
ill 'P M*»

A'o/r. —Although iteamera are used in the diagram, the figures exprw* all cargo carried by steam or »aiL

39
 Brief history
Neurath: Pictorial Statistics to Improve 2.

International Understanding

In the early 1930s in Vienna, an Austrian social He called his approach ISOTYPE, an acronym for
scientist, Otto Neurath (1882-1945), pioneered an International System of Typographic Picture
approach to using pictographic visuals for quantitative Education. He led the way in careful consideration of
display of information. As an educator, he thought the criteria for pictographs so that they would be
that "at least in the initial stages of acquiring new understood by the largest number of people. Neurath
knowledge, pictures are a better means of thus began to systematize Mulhall's pictorial
communication than words." statistics. He also produced many other innovations
in pictorial diagrams and charts.
Neurath's approach to visual language was to develop
pictures that could be an adjunct to any spoken or
written language but that would be understood across
borders.

Examples of Neurath's approach to systematizing pictographic charts

If the data is organized by then use the principle Example

Quantity
The eye upper left
starts in the
corner: organize the graph so that
units of measurement can be seen Time 1
iiiiiiiiii
immediately upon 1st glance.
Time and quantity
Time, Neurath recommends,
should flow downward from top to
Time 2
iiiii
bottom, and quantity from left to Time 3

right.

20-29
Age tit
Ages should flow upward, with 10-19
Age and quantity
lowest ages at bottom.
ffffi
0-9
MiiiT
Quantity

Site 1 Site 2

Arrange sites across the top and Time

Time and multiple sites
time down along the left axis to
take advantage of the eye's
1

Hi fffff
Time 2
tendency to start in the upper left
corner.
nil ffffff
Time 3

Mini if
Alcohol consumed by
2 countries

Show different measurements Country 1 Country 2

More than one quantity at with different pictographs to aid
multiple sites Variable 1
quick perception and
comprehension. (population) iiii fitiii
Variable 2
(consumption) iinin
40
Gantt: Gantt and Progress Charts
The Gantt chart has become one of the visual staples
of modern management. Invented and perfected in
the period 1900-191 1, the chart is a symbol of the
scientific management movement in the early part of
the 20th century. Henry L. Gantt (1861-1919) was a
consulting management engineer who developed a
variety of methods for cost record keeping, production
Gantt chart
recording, planning, and giving bonuses. As part of
Width of daily space
this work he developed the Gantt chart and the
represents working
progress chart to focus management attention on the
future, — on the difference between what has
that is,
hours of the plant.

been done and what needs to be done.

Each worker's effort
is represented on a
Key to Gantt charts
separate line.
The key to Gantt charts is that they show both the
work completed and the work planned in the same Each person has 2
limited area, in proportional relations to each other totals,1 for the day
and to time. The charts not only provide a schedule and 1 for the week.
for project completion, but allow continuous
comparison between that schedule and the actual
work done.

Advantages of Gantt charts

Easy to draw: There are now a
computer programs
variety of
draw them.
that
Easy to read: The relative
thickness of lines enables
readers to easily eyeball
proportions and make
comparisons.
Visualization of the passage
of time: One
most of the
important components of the
Progress chart
Gantt chart is the representation The
This progress chart records deliveries.
of where production is in
time frame during which articles are to be
relation to time.
delivered is marked with angles (r ~\ ). The
Fixes responsibility for
amount tobe delivered during the time
success or failure: When the frame is at the left edge of each time frame;
output of many workers and
the total amount delivered to date is at the
machines is brought together on
right edge of each time frame.
one chart, it is possible to
identify problem areas quickly.
The length of the lines running across the
calendar represent the amount of actual
deliveries. For example, on October 22,
only about half of Article C was delivered.
The thick black line shows the cumulative
amount of goods delivered to date.
 2. Brief history

Gantt chart
.Man. RECORD CHART FOR DEPT. date Week Endin^March #15* 1919. |

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Progress chart

42
 ©
von Neumann: Computer Flow Charts
John von Neumann (1903-1957) is acknowledged as One problem that arises in the development of
the inventor of the modern computer. He first complex computer programs is how best to represent
suggested the idea of a stored memory and worked out the computer instructions to human beings. Von
the architectural details of the process, including the Neumann is generally credited with inventing the now

idea of a computer program (or software) that could be ubiquitous flow chart as he was working out his ideas
changed depending upon the problem to be solved. for how to store programs of instructions for the
Early computers were thus called stored-program computer. The flow chart was the earliest version of
computers. The modern personal computers that sit on an information structure that has proliferated into
our desks are referred to as embodying "von Neumann many different kinds of analysis systems.
architecture." (-M 27-1 32)

An early flow chart

E.I MJk% C (AS),

2 (AJ\ D
1

iAJL\-tA A), lot.

(AJ\ - (A J), to 2

C (AM),
D *.,

F%
Ill

D J '; J-->\
C (A* +
D Jt
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(A J, + I
), to C

The different components of a

flow chart have a semantics, the
details of which are discussed in
vu
,_©^
©a '-'>U>&)->®VU>®->(-i1h'> -KD
chapter 4.

AM
M

43
Kavanagh: Decision Logic Tables 2. Brief history

Although tables were invented very early in human As you can see, the decision logic table is composed
history (-*23), the arrival of the computer, which of as many columns and rows as are necessary to
could compute logical statements, produced a new specify of the possible logical alternatives in the
all
variation of the table. Decision logic tables (also situation or problem. The reader reads across each
called decision structure tables or simply decision row, skipping to the next row as soon as one condition
tables) were developed by T. F. Kavanagh and a is not met. Schmidt and Kavanagh wrote, "Each row

group of programmers at General Electric for the is evaluated in sequence from top to bottom. If all the
purpose of analyzing complex computer programs. conditions in a row are satisfied then the correspond-
ing actions are executed and the table is considered
Example: A decision logic table solved."
Several early authors of articles on decision logic
tables used an example table that instructs its readers
on how to identify an elephant or giraffe, as shown
below.

animal legs nose length neck length name

yes 4 not less than 3' less than 3' elephant

yes 4 less than 3' not less than 3' giraffe
yes not less than 3' not less than 3' freak

Major advantages of decision logic tables

Burton Grad has summarized the major benefits of Display of meaningful relationships. Tables sharpen
decision logic tables. cause-and-effect understanding. Relationships are
Clarity and conciseness. They are easy to prepare, seen quickly and easily. As Kavanagh wrote in one of
read, and teach to others. They take perhaps 25 to 50 his early articles, "Logic tables are a way of thinking
percent less writing than flow charts to create, and as well as an organized way of expressing those
they often reduce programming time. thoughts. The logic of a problem can always be
. . .

Completeness. You can see whether a cell in a table written out in words and sentences, but this
isblank and make corrections. Fewer errors are made necessitates a sequential consideration of alternative
and debugging is simplified. paths rather than the more desirable simultaneous
consideration. The written definition of the logic may
be exact, but it is prone to misinterpretation and hence
erroneous conclusions."
Example: A decision logic table in business

HOW TO APPROVE OR DISAPPROVE AN ORDER m

and IF special
IF credit and IF pay THEN
clearance has . .
limit is . . experience is . .
been obtained . .

o. k. approve order

questionable favorable approve order

not favorable not favorable yes approve order

not favorable not favorable no return order to sales dept.

44
Proliferation of Diagrams: PERT and CPM Charts

History Key ideas

During the mid-1950s, it became apparent in several Time estimates. Three time estimates are normally
industries — defense, aerospace, construction, and assigned to each activity to allow for uncertainty in
petrochemicals — that projects were becoming so large planning:
and complex as to exceed management capabilities to • optimistic (minimum amount of time the activity

plan, schedule, track, and evaluate. This led to a major will take)
period of invention of diagrams to represent systems • most likely (normal time an activity will take)
of immense complexity. Once again the demands of • pessimistic(maximum time an activity will take
comprehending and managing huge amounts of detail under adverse conditions)
challenged the human imagination, and once again the
response was a visual language invention. The critical path. The critical path is often
represented by a heavier line on the chart. Its
Many types of diagrams were invented during this connections, plus the time estimates, give managers a
period. These 2 pages summarize the conceptual chance to decide whether it is worth allocating more
development and first application of a network arrow resources to a project that is behind schedule in order
diagram, along with idea of a "critical path," which to get it back on track.
was pioneered as a joint venture of E. I. du Pont de
Nemours and Company and the Sperry-Rand Two types of activities. Real activities describe the
Corporation. In September 1957, the first tasks that must be accomplished in order to move
computerized Critical Path Method (CPM) system, from one event to another. Real activities expend
using a UNIVAC I computer, was launched. At money, time, human resources, and equipment.
approximately the same time the U. S. Navy Special (Note: Arrows do not indicate amount of resource
Projects Office hired Booze, Allen, and Hamilton and expended.)
the Lockheed Missiles and Space Company to develop
a similar Program Evaluation and Review Technique Dummy activities represent the dependency of one
(PERT) for the Navy's Polaris submarine project. event upon another. Dummy activities may have zero
time associated with them. Examples of situations
Structure and purpose of the charts that might require the presence of dummy activities
Both PERT and CPM charts present a project as a include inactivity, redundant activities, and
network of tasks (represented by rectangles), all of schedule-convenience delay times.
which are related to one another and connected by
arrows representing "must be completed before." The
—
arrows also represent time and are quantified that is,
different length arrows represent different amounts of
time. A computer program then calculates each path
through the network to determine which one(s) if not —
—
completed on time could delay the rest of the project.

Without aid, our minds are quite unable to cope with

the sheer size, interrelatedness, and complexity of
projects with thousands of tasks. Such planning charts
permit management to plan and schedule component
parts of a project without losing coordination and
control of the whole.

45
 2. Brief history

PERT chart

SAMPLE PERT OUTLOOK FOR MAJOR FBM PROGRAM SUBSYSTEMS

^CRITICAL SUBSYSTEM
END-
OBJECTIVE
MISSILE
SSI

LAU YCHER [*<*»} I

**—* r |iS6»

MA JOR OBJECTIVE >

m- AT /
«? •»• • «.

NAVIGATION H ra —(xUr
nu

IfHlHl-
COMMAND
COMMUNICATIONS \^\~ "S Lrr_

CRITICAL SUBSYSTEM

PERT chart (critical path marked with darker line)

PROPULSION FLOW CHART

-E

III I 1 I I I I I I I I 1 I I I II I I . I I I I I I I I I I I I I I I I I I I I I I I I I II I I I I I I I i I I I I I II I 1 1 I M I I 1 I I I 1 Ml II 1 li I II I I II I I II I
'j/i'^'^'^'^'^'J.'^'^'^'i'^'i-'lA
1
!

46
Time Line: Late 20th Century

Proliferation of new diagrams. Driven

by the software programming revolution and
by the growth in size and complexity of
industrial organizations, this period has
produced a tremendous variety of
diagramming. In one sense it can be called
the golden age of diagrams, because so many
new varieties appeared. This section of the
time line highlights a few of these new
diagrams. (-»45) 1950s through 1980s

PERT/CPM charts invented. Permitted the Computer software for drawing invented. The graphical computer has
planning and management of extremely complex projects played a fundamental role in the increasingly widespread use of visual
with tens of thousands of events and activities. (->45) language for communication. Sutherland invented much of the functionality
du Pont; Sperry Rand; Booze, Allen, and Hamilton: of drawing programs that permits this tool to be used by so many. Ivan
Lockheed Martin, 1957 Sutherland, American computer engineer, 1963

i i | i

1950 1960
I i I 1 L
l

w
» k
i a
w
Theory of verbal/visual
rhetoric. First attempt to analyze
IF the deep integration of words and
images. (-M05-106) Gui

THEN
Bonsiepe, Swiss designer, 1966

p^gt^^^^^w^-A
-}

Decision lo gic tables

A
<>

invented. Enables Surface rendering invented. Renders Graphical user interface

analysis of logic in the three-dimensional surface of an object and desktop metaphor.
computer programs, on a two-dimensional computer screen, Development of the modern
complicated regulations, while hiding from view the underlying computer interface took more
and instructions. (->44) geometric shapes of which the object is than a decade. The release of
T. F. Kavanagh, John Warnok, G. W.
constructed. the Xerox Star computer
American engineer, and Romney, and Gary Watkins, American triggered worldwide
General Electric Group, software engineers, 1960s through 1970s recognition of importance of
1958-1960 icons and metaphor in
interface design. Alan Kay
and Xerox PARC Team,
American software
engineers, 1970-1983
47
 2. Brief history

Theory of linear and nonlinear

reading. Calls attention to the
varieties of reading required in visual
language. (-»229-230) Michael
Twyman, British art historian, 1979

Theory of ^^^^^^^^
externalization of
ideas in problem World Wide Web invented.
solving. Crystallization Rapid increase in use of visual
Virtual reality invented. Importance: The ability to of thinking about creative language is concomitant with the
create three-dimensional worlds that viewers feel they are problem solving and growth of the Web and the browser
inside of rather than just viewing and in which they can visual thinking. (->213) software that makes creation and use
move about. Ivan Sutherland, American computer Robert McKim, easy and colorful. Tim Berners-Lee,
engineer, 1968 American designer, 1980 British physicist, 1991
•
I

1970 1980 Present

Theory of
semiotics of
graphics. First
definitive, semiotic
analysis of
quantitative charts
and graphs. Still a
Systematics of making classic.(-^227-228)
group process visible. Jacques Bertin,
Widespread application in French semiotician,
organizational meeting rooms of 1981-1983
value of visual recording and Volume rendering. The rendering of Excellence in quantitative
facilitation. (->2 15-2 16) David three-dimensional volumes of data, not presentation. Focused
Sibbet, American organi- on the
just surfaces but contents,
worldwide attention on quality
zational consultant and computer screen. Loren Carpenter, and accuracy in quantitative
information designer, 1979 Pat Hanrahan, and Bob Drebin, graphical presentation with
American software engineers, Pixar, such concepts as avoiding
*

1980s chartjunk and the data-ink

ratio. Spearheaded the
professionalization of
information design. (-*236)
Edward Tufte, American
political scientist and
48 statistician, 1982
Technology and Complexity Drive
Periods of Growth

As we look back on this abbreviated history, we see that

the challenges of coping with complex data and
information havebeen among the most important drivers
of the development of visual language. One driver, for
example, was the huge volumes of statistics that were
collected, often about social issues, in the 17th century.
Another driver is the "firehoses of data" that scientists
are facing at the end of the 20th century. Each of these
periods has triggered visual language innovations.

Furthermore, 3 major technological inventions —

photography, improvements in the printing press, and the
—
graphic computer have catalyzed innovations in visual

language.

~2S

Late 19th Century

Late 18th Century

Photography and printing

In the late 19th and early 20th centuries
technological innovations in the printing
industry and in photography gave the book,
Quantitative data
magazine, and newspaper industries a gigantic
During the scientific revolution of the 17th century, boost in capability. This spectacular increase
scientists began to accumulate a huge variety of data,
of visuals worldwide meant that
in the use
both physical (e.g., temperature) and social (e.g.,
much more of humanity was able to see the
numbers of deaths and births). Previously, the major world without leaving home.
way to convey such data had been the table of
numbers. But in the latter part of the 18th century a
number of key inventions made the visual language of
quantitative data available. While literacy, even today,
is not universal for such graphs and charts, there is no

question that they now have a standard role in science

and technology.

49
 2. Brief history

World Wide Web

Another revolution began in 1991
with the introduction of the
World Wide Web. Suddenly, not
only are millions of computers
connected to the Internet, but the
capability of publishing visual-
language pages has reached
millions more. This has produced
an outpouring of creativity and
communication. Together with
virtual reality, these capabilities
Graphic computer will again revolutionize human
In 1983, with the introduction of the communication.
Macintosh computer, the capability to produce
integrated word-image communication units Currently, visual language is in a period of tremendous
again increased dramatically. Today well over growth all over the world and in all arenas of human
50 million computers worldwide are capable communication. Such global developments make it
of producing visual language. The widespread difficult to get an accurate perspective on very recent
availability of drawing software, clip art, developments. To some degree, that makes it difficult
CD-ROMs for storage, and multimedia to see how current innovations will fit with the rest of
projection devices, and the realization that the historical patterns of visual language's
visual language is vital to modern development. One thing is certain: When a complete
organizational communication has produced history of the language our times are sure to
is written,
another dramatic increase in use. The graphic be remembered as a flourishing of creativity in the use
computer has also resulted in a gigantic of visual language.
increase in the use of visualization in scientific
computing.

50
Chapter 3

Communication Units,
Morphology, and Syntax

Analysis of visual language as a language, as opposed mor • phol • o

in linguistics, the study of
• gy M
words, independent of
to as a dialect or a design methodology, must begin 1.

within the framework of natural language linguistics. their relationships in sentences. Words are analyzed

This is the 1st of 3 chapters that undertake such a into their smallest meaningful components and into all

linguistic study; the other 2 cover semantics (the study of the variations that may be associated with them

of meaning) and pragmatics (the study of use), (e.g., the word misunderstanding can be divided into

respectively. three components: mis-, understand, and -ing).

Sometimes, rules for the formation of gender and

This chapter investigates visual language number and for declension and conjugation are
—
morphology the basic building blocks of any identified. 2. in visual language, the study of the

—
language and syntax. It will quickly become clear primitive components (verbal and visual).

that, while such a study can begin within the

constraints of natural language linguistics, the special
characteristics of visual language —
especially the tight
integration of verbaland visual elements, and the
requirement that they be considered in
syn • tax M
parallel—requires old concepts to be extended and
1. in linguistics, the way in which basic

new concepts to be developed. When applicable, I components —words — are put together in phrases,

borrow distinctions and frameworks from art theory, art

clauses, and sentences, [fr. GK syntaxis
arrangement] 2. in visual language, the study of
criticism, and cognitive science.
the combinations and relationships of verbal and

visual elements, specifically the identification of

The questions I address are: What are the basic units,
the permissible combinations of components.
the building blocks, of visual language? What should
rules for combining those basic elements into
meaningful units of communication be based on? And,
what do meaningful units of communication look like in
visual language? In answering these questions, more
—
questions are raised which I take as a sign that visual
language linguistics is a topic of study worthy of further
attention from researchers. Syntax, in particular, is

abundant with opportunities for further research, study,

and theory.

Finally, let me note that the uneasy relationship

between shape and function, between syntax and
semantics, raises its head in a linguistic analysis of
visual language, just as
torments all other studies of
it

language. The questions are fascinating: How does

shape create function or meaning? How does
meaning rely on form? My preliminary survey of visual
language syntax tackles some, but by no means all, of
these thorny issues.
 3. Communication units, morphology, syntax

Contents of Chapter 3

Morphology
Overview of linguistic analysis 53
Traditional linguistic approach is compared with
Syntax
visual language approach.
Semantics
Pragmatics
Rhetoric

Section Size: Communication units in visual language 55

Visual language communication units divide roughly
into four sizes, each of which is described and
illustrated. These categories of communication units
are then used in the subsequent analysis.

Section Components: Morphology of visual language 65

Four approaches to a morphology of visual language are
examined, out of which a synthesis is created that bases
a typology of visual language primitive elements on the
concept of a "unity."

Section Combinations: Syntax of visual language 73

A preliminary investigation into visual language
syntax reveals that it is informed by several important
spatial dimensions and perceptual principles.
Overview of Linguistic Analysis
This overview compares traditional linguistics
analysis with my approach to visual language Components of language
analysis. Several of the traditional linguistic
categories must be revised, because the Morphemes
components of visual language by definition The components of a word. For example, mis,
include images and shapes in addition to words. understand, and ing are 3 morphemes.
For example, the study of morphology of visual Phonemes
language will incorporate words, but will require The permissible sounds in a language, that is, the
identification of visual primitives as well. vowels and consonants and their components. English
(-65-72) has about 40 phonemes, Hawaiian has 15. No human
language contains more than 50 or so phonemes.
It is important to note that, in general, visual
language incorporates what is known about the
patterns of purely verbal communication. That
is, it uses words, sentences, and paragraphs. But

it integrates them with visual elements in new Words

ways that create visual language syntax. The combination of morphemes into unique units of
Something as simple as the variety of ways in meaning. English has about 450,000 words, of which the
which elements can be arranged on the page average high-school graduate recognizes perhaps 80,000
(-77-80) provides an example of the flexibility and uses, according to various estimates, from 10,000 to
and richness of visual language syntax. 20,000.
are used
This chapter focuses principally on the linguistic to build
analysis of this new syntax. It would be
interesting todo a comprehensive syntactical Phrases and clauses
analysis of the verbal part of visual language to
The subunits of sentences. Phrases and clauses are the
discover the ways in which it might be different
components of a language that are used to "build up"
from that of natural language.
meanings in syntactically permissible ways.

At this stage in the development of visual are used

language, I examine the large organizing to build
principles. Undoubtedly, as time goes on, there
will be those who will bring to visual language
Sentences
analysis the kind of axiomatic, rule-based
Usually regarded as the minimal unit of communication
analysis that is currently used in some branches
of "complete" thoughts. Sentences are also subject to
of natural language linguistics.
syntactic constraints.
are used
to build

Paragraphs
Usually defined as groups of sentences about a single
topic. The definition of both "group" and "topic"
varies widely, and paragraphs range in length from one
sentence to many pages.

are used
to build

Documents
Written with a particular readership in mind. As the
connection between writer, intended message, reader,
and reader interpretation, it provides the context for the
more elementary parts of communication.

53
 3. Communication units, morphology, syntax

The organization of traditional versus visual language linguistics

Morphology Pragmatics

In language, the study of the basic individual The study of how

—
elements morphemes and words. Morphology is the language is used in
foundational study upon which syntax and semantics the wider social
are built. Morphology of visual language requires contexts of
identification of its basic elements. communication,
including the
various social
functions it
performs. It
Syntax Semantics includes the study of
social conventions

The study of how the basic

The study of how language conveys that we follow about
elements can be identified and meaning, how words can refer to what to say and not
referents, and how language enables to say in particular
combined into units. In many
communication. Studying the occasions, which are
linguistic studies, syntax
semantics of visual language is a informed by the
describes the permissible
combinations of classes of basic
major undertaking that involves influences of social
elements and the permissible
examining how specific class, status, role,
combinations of words and visual and ethnic diversity.
transformations of basic
elements together convey meaning. The study of visual
elements. Some studies of
syntax form categories of basic
The semantics of visual language is language pragmatics
elements based on semantics or
one of my particular interests and includes an

meaning. Other studies of

one of the focal points of this book. exploration of the
Chapter 4 provides perspective on ways that reading a
formal languages specify syntax
visual language semantics, and visual language
independent of meaning. The
syntax of visual language
chapters 5 and 6 treat functional page or computer
semantics in depth by asking, what screen is
requires the identification of
how visual and verbal elements do words do best and what do visual considerably
elements do best when they are different from
can fit together and in what
working together? reading a page of
ways they are combinable.
linear prose text.
The pragmatics of

m Rhetoric and Composition

visual language also
necessarily involves
the study of the
application of visual
language to specific
The study of how sentences can be combined human problem-
to form larger units of communication. As solving and similar
with natural languages, the rhetoric of visual activities, as well as
language addresses the practical, "how-to" to information
issues of composing for specific purposes design, or the
and in particular contexts. Investigations into attempt to make
the rhetoric of visual language will be easier communication
once the syntax and semantics are more fully units effective and
worked out. efficient.

54
Section A. Size: Communication units in visual language
Visual Language Communication Units
The first step in understanding the components of Of course, 4 basic types cannot be sharply
the
visual language is to find the coherent units of delineated. They
are not discrete, and one can find
meaning. I propose we
use 4 basic types of examples that fall in the boundary region between
communication units, divided roughly on the basis of the communication units. But generally, visual
size. The characteristics and properties of each language communication units can be sorted into 4
major size of visual language communication units sizes. These categories are therefore an accurate
are the subjects of the following pages. representation of the territory.

Name Description Size

Smallest unit of meaning in visual

language. Usually a simple graphic.
Icon/VLicon
One type of icon, called a VLicon
elements element, contains 1 or 2 words, or a Generally small
(-»57-58) phrase, to clarify the visual elements. (less than one-
inch square)

A simple to moderately complicated

graphic (often a diagram) accompanied
Concept diagram by one or a few sentences. Usually
(^59-60). cannot stand alone as an autonomous
Roughly a
communication chunk, but appears in quarter to a half
the context of a sequence or grouping.
page

Larger spreads usually containing a

large and often complex central visual
Information graphic,
element or group of visual elements.
or "infographic" Frequently contains several blocks of
(-»61-62) text. Can stand alone as an
autonomous communication chunk.

Usually the size of a wall or part of a wall

Includes one or more infographics.

Types usually recognizable by
Information mural,
format: landscapes, mandalas,
or "infomural" matrices, process diagrams, time
(^63-64) lines, and so forth.

55
 3. Communication units, morphology, syntax
A. Size

Purpose and significance

• Focuses attention
• Identifies function or content
• Discriminates among similar items
• Adds or maintains visual interest
• Provides commentary / would like to comment on the origin
• Sets a mood of names I've selected.

Icons are common enough these

days. VLicon is a term I invented to
• Represents a characteristic thought size
distinguishbetween icons that do not
• Organizes moderate amounts of information into
incorporate words and those that do.
optimum thought chunks
• Provides an example for a generalization
Concept diagram is a compromise.
• Disambiguates complex information
Architects frequently use the term to
• Reinforces a particular point
describe this form of communication
• Represents passage of time, multiple points of view
(which they use often).

Information graphic (or

infographic) is the term that
newspaper and magazine graphics
• Large enough to represent all but the most complex
use for their products,
illustrators
subjects
which are often of the size I've
• Identifiable by the presence of one or more central
indicated.
visual elements
• Communicates at an overview level while
The term information mural (or
preserving access to detail
infomural) really captures the idea of
• Self-contained, within the limits of context
the larger size.
V^

Illuminates subjects with deeper levels of complexity

Frequently used in group problem analysis, decision
making, or data collection
'
Facilitates creative problem solving, cross-cultural
communication, exploration of deeper connections

56
Icons and VLicon Elements

1.
• con M
any relatively small picture or symbol used to identify a thing or
idea. 2. a small picture or symbol used to identify a tool, document,
command, etc., on a computer interface. Syn. logograph, glyph,
(sometimes) pictograph.

Icons are usually thought of as pictures that do not through the center —enjoy
recognizability based on
have words associated with them. Icons are what their frequent, long-term, and universal usage. We
many people think of initially as visual language. continue to use them because they take up less "real
Some even think that visual language consists only of estate" and are readily discriminable from one
icons, citing traffic signs and computer interfaces as another, even when their individual meanings are
examples. obscure.

Research on icons Use words

A fair amount of research has been conducted on the But the use of icons for effective, efficient
degree to which an icon can be recognized either by communication continues to be compromised so long
itself or in the context of a collection of icons. The as users fail to remember
or guess their meanings.
results generally indicate that icons by themselves fail One popular solution always include a word of
is to
to communicate adequately. The exceptions —
like the phrase of text with an icon to disambiguate its
stop sign, P for parking, and a circle with a slash meaning, or to only use text if the meaning of the icon
is likely to be ambiguous.

Why icons without words are inadequate ...

Meaning frequently Change Meaning not

l not unique always clear
over time
Images, like words, are The common shape of an object In one international study of 108
ambiguous. For example, here can change considerably over time. symbols — 32 of which are in
are 2 different iconic uses of a It is sometimes difficult to tell wide use —86 were clearly
heart symbol: simply from an illustration that it is understood by less than 50
the same object, even though it percent of the respondents. Only
may have exactly the same 3 of the symbols were understood
function and use the same design by more than two-thirds of the
principles. For example, the sample. Other studies have
telephone has metamorphosed produced similar results.
greatly in 75 years. No single one
of these telephone icons could be
love c used outside the era in which it was
dominant to unambiguously
symbolize the idea "telephone."

organ of the
circulatory
system

Examples such as this one

abound. Only context, usually
in the form of some
accompanying text, can
disambiguate such symbols.
 3. Communication units, morphology, syntax
A. Size

Consider the one-way sign.

| ONE WAY >

Either/or fails
Such solutions, however, are predicated on
an either/or belief about the use of visuals \>WV
and text, an underlying theme of this book.
What would happen if we used just the words by themselves?
Here, as in other parts of our discussion, I
recommend a both/and position. Research ONE WAY
clearly demonstrates that words and visual
elements not only can but need to work Or just the arrow?
together to produce more effective
communication. r
MVJJ/A/

Standing alone, neither the words nor the sign adequately

convey the intended message. Without the words, the meaning
of the arrow is unclear. Without the arrow, the question
Other becomes, which way? The one-way sign neatly illustrates the
research importance of words and images working together at the iconic
scale.
The findings of several other studies of the use
of icons (or sets of icons) are relatively The example of the one-way sign, along with the research into
consistent and can be summarized as follows: the ineffectiveness of stand-alone visual icons and the
regularity with which visual icons are misunderstood, suggests
Icons not accompanied by explanatory the need for a different approach to iconic communication
words or labeling are frequently namely, the VLicon element.

ambiguous
and
difficult
VLi • con™ element M
to learn
1. any relatively small picture or symbol combined with a
obscure textual label and used to identify a thing or idea in visual
language; an icon used with words, [fr. visual language +
icon] 2. a trademark used by Robert E. Horn.
difficult to
remember

Advantages of VLicon elements

Such research findings should be familiar to

users of graphical computer interfaces in
Rapid Abstraction
which 2 dozen or more icons appear without recognition ability
labels, often creating frustration or slowing (visual) (words)
the learning process. Many software
producers have adopted the "balloon help"
convention, in which a small cartoon
speech balloon appears to explain the Better
Easier dis-
function when the cursor rolls over the icon. contextual-
ambiguation
Is there any way to make icons clear, ization (both)
(both)
distinct, learnable, and memorable? No one
has presented convincing evidence that such
a goal can be accomplished. 58
Concept Diagrams

con • cept di • a • gram M

Diagrams that express a single concept. Usually a simple to moderately
complicated graphic accompanied by one or a few sentences. Usually cannot
stand alone as an autonomous communication chunk, but appears in sequence
with other concept diagrams. Roughly a quarter- to a half-page in size.

This category may be the most pervasive category of Like other visual language units, concept diagrams are
visual language components. Concept diagrams tightly integrated. The words support the visual
most often comprise 1 or 2 sentences and a central elements and vice versa. Just about any kind of visual
visual component. They are about the size of the element can form the central visual component of this
usual slide in a presentation and contain about the size of communication unit. Concept diagrams are
same amount of information. In print, they usually extremely flexible; almost any sentence or 2 can
appear as a set of panels to be read sequentially. On provide the verbal element, and virtually any form of
computer screens, they are often the size of a single visual can provide the central focus.
screen.

The concept diagram seems to represent some

characteristic thought size. I speculate that they may
be a kind of optimum thought chunk, probably based
on the amount of visual language our working
memories can hold easily. (-*237)

Common types of concept diagrams

Quantitative Diagrams of Functional

Resemblances Tables
charts and graphs many kinds units of text
^ "^

J V

_ ,.
Cluster diagrams
Organization or
Idea diagrams
Explanation Motion, change. Planning, history,
,.
structure diagrams diagrams causality diagrams and time diagrams

<i
"5
g M sT

59
 3. Communication units, morphology, syntax
A. Size

Example of concept diagrams from Total Quality Management

The fundamental component of Total Quality One way to think about the difference
Standardize
Management (TQM) is between improvement and innovation is

in terms of the difference in steepness of Innovate

How to improve!
the departures from standards.

J
ft^ '
K-

Standardize
Standardize
Innovate (add new
components

Improve (make
process better)
to process)

the
Improve

There are 3 components of ongoing process Standards must be documented

improvement (known as kaizen by the Japanese, who
developed the system).
instructions ^^^IJremplates
Goals
Drawings
Process improvement
... otherwise the work team is unable to decide what an
improvement is.
A Cycle d
You call that an ^ ^Sure.
V
Just look

the documents.
a>
improvement?

The key aspect of all real-world processes is variation. Kaizen works because improvements are based on facts.

My gut just tells

The process as it is supposed to be
me this is the way
DDDDDDDDDDD to go.
Folks, this
what the data
is

say.
The process as it usually is: I have studied
this situation

extensively in
school.

Standardization reduces initial variability and Improvement is implemented with the

consolidates improvements. Plan-Do-Study-Act Cycle (PDSA Cycle).

The process as it usually is:

Plan
What can we

f*
Act Cycle
learn from
what we did?

The process as partially standardized:

- MS
Study

60
Information Graphics
in • for • ma • tion graph • ic M
Moderately sized, meaningful combinations of words, images, and shapes that together constitute a
complete communication unit. Visual and verbal elements are tightly integrated. Is as

self-contained as possible on 1 or 2 pages or on a large screen. Usually contains considerably more

information than a concept diagram, although an information graphic may use any of the types of
concept diagrams as its central visual element. Usually contains several blocks of text. Abbr.
infographic. Syn. MacroVU® communication unit.

The information graphic, or infographic, is the basic Creating a coherent visual whole
communication unit that integrates many visual
The infographic is particularly qualified to bring
language elements into wholes. The roots of the form
together disparate chunks of information into a
are traceable at least as far back as medieval
coherent visual whole while preserving access to
documents (->28), which displayed tight integration of detail. So far as possible, an infographic is
a large number of smaller units of both text and
self-contained. That is, within the limits of context, it
images.
should permit the reader to understand a single portion
of the subject matter. Perhaps we can refer to
Central visual element infographics as "what diagrams become when they
Infographics are notable for the frequent use of one or grow up."
more central visual elements. The text is frequently
arranged around the visual element and/or linked to it Nonintegrated vs. integrated
with lines that guide the eye and thus increase reading
Readers are urged to compare the traditional approach
efficiency. In the example on the facing page, the most
with the visual language approach. Contrast the
central visual element is the structural diagram of the
example of nonintegrated text and diagram (at left)
eyeball. Note, however, another central visual
with the infographic on the facing page. Note that the
element: a compressed two-column table with one infographic undertakes to guide the reader's eye as to
column listing and describing structures of the eye and the sequence and importance of elements. In the
the other column describing their functions.
nonintegrated text and diagram, the reader is forced to
Example of nonintegrated text and diagram try to understand the text and diagram separately,
which burdens short-term memory with the load of
Parts of the eye and their functions
carrying information from the text to the diagram and
The eyeball has three main groupings: (1) the outer layer, (2) the
vice versa. An important line of research has shown
middle layer, and (3) the inner layer. In the outer layer are the cornea
that placing such a burden upon short-term memory
and extrinsic muscles. The transparent cornea allows passage of light
produces significantly greater error when learners
rays though the eye. The extrinsic muscles permit and limit
attempt to solve problems. Learners have fewer such
movements of the eyeball within the orbit of the eye. Next comes the
problems with the infographic communication unit.
middle layer. There is a circular opening in front, the pupil, which

allows light to enter. There is a colored muscular ring surrounding the

A k.

pupil called the controls the size of the pupil and the amount of
iris. It
compare
light entering the eye. Next to the pupil is the ciliary muscle, which
contracts and moves the lens. Aqueous humor, which fills the area

between the cornea and the lens, is produced by the ciliary body. The

suspensory ligament suspends the lens and relaxes to allow curvature

of the inner lens. Finally, the crystalline lens brings light rays to focus You will

on the light-sensitive area. The innermost layer contains the lining at gather how
the back of the eye, which is called the retina. It is highly specialized important I
believe the
to convert light energy into nerve impulses. The optic nerve conveys
infographic is
impulses to visual centers in the occipital (posterior) part of the brain.
by observing
Anterior Extrinsic muscles how many of
Ciliary body
chamber Suspensory / them I use in
muscle
Ciliary
(Aqueous JigamenK /
^f this book.
humor) JM ^£"2- Retina
Cornea

Inner lens

Figure 1. The Eye

61
 3. Communication units, morphology, syntax
A. Size

Example of an infographic communication unit

Parts of the eye and their functions

Parts/Function of Parts
The eyeball has 3 main groupings:

1 Outer layer

Extrinsic muscles
permit and limit movements of
eyeball within orbit

Cornea
allows passage of light rays

2. Middle layer

Anterior chamber (aqueous humor)

fills area between cornea and lens

Lens
brings light rays to focus on
light-sensitive area

Iris
controls size of pupil and amount
of light entering the eye

Pupil
allows light to enter the eye

Suspensory ligament
suspends the lens and relaxes to allow
curvature of lens

Ciliary body
produces aqueous humor

Ciliary muscle
contracts and moves lens

3. Inner layer
Optic nerve
conveys impulses to visual centers in

occipital (posterior) part of brain

Retina
From Physiology of the Eye: A Review for is highly specialized to convert light
Pharmaceutical Salespersons. energy into nerve impulses

62
Information Murals
in • for • ma • tion mu • ral M
Large, highly integrated displays —usually the size of a wall or part of a wall — that include one
or more infographics. Often highly interlinked with a variety of displays (or windows)
representing multiple levels of detail and perspective. May be created in real time on paper or
as interactive display units. Frequently used in conference rooms for situation reporting and
decision making.

The special utility of the

information mural comes from
its great size, which allows it to

hold large amounts of

information. Unlike a prose
document, the information in a
mural is all visible at a glance.
This type of communication
unit lends itself well to broad,
systems-level overviews of
complex situations or ideas.
Access to detail, however, can
be preserved via linkages to
other visual language
documents. Of the 4
communication units,
information murals have the
greatest potential to positively
affect how we communicate
about "big ideas."

The increased complexity of the

world often requires hundreds
of factors to be considered in a
single decision. Mural-based
thinking enables decision
makers to bring more expertise
to bear on contemporary
problems, and aids group
discussions and decision
making by representing nearly
infinite numbers of
interrelationships and
viewpoints in one composition.
Information murals are
increasingly being used in the
conference rooms of business,
industry, and government for
brainstorming, planning, and
decision making.

63
3. Communication units, morphology, syntax
A. Size

We've identified the

major stages of the
project and linked
them together. Now,
let's look for leverage
points
Section B. Components: Morphology of visual language

Morphology —The Study of Visual Primitives

mor
1.
• phol • o •

in linguistics, the study of

gy M
words, independent of their relationships in
sentences. Words components and
are analyzed into their smallest meaningful
into all of the variations that may be associated with the word
them (e.g.,

misunderstanding can be divided into three components: mis-, understand, and

-ing). Sometimes, rules for the formation of gender and number and for

declension and conjugation are identified. 2. in visual language, the study of

the primitive components (verbal and visual).

Many approaches to understanding a subject

matter begin by analyzing it down to its most
Jacques Berlin
primitive components and then building up An important delineation of visual morphological
from Morphological studies, apart from
there. variables was developed by Jacques Bertin in his study
being intrinsically interesting, provide the basic of two-dimensional maps, diagrams, and network charts.
elements for syntactical and semantic studies. He identifies one morphological primitive, the "mark"
The primitive elements identified in a (any ink on a page), which can have these variables.
morphology are used for further analyses and
explanations. Thus the level at which one Two-dimensional posil tiori
identifies primitive elements must be chosen to
serve syntactical purposes. l
:

A review of morphological analyses

Many people have examined graphic
Retinal variables
illustrations and diagrams in attempts to
identify visual primitives. This section
examines 2 robust, formalist morphological / Shape Texture
approaches for their usefulness for a ZIOD
1

morphology of visual language. / r

Jacques Berlin Fernande Saint-Martin X>

Value Color Size Orientation
Semiology of
Graphics

c/l r\ <h_

Although they are important, the formalist

With the application of combinations of these 7 variables
approaches do not serve the needs of the
(8 if you count the 2 dimensions of the plane) to the
syntactic analysis I undertake in the next
"mark," anything can be visually represented. "They
section. After analyzing the formalist
form the world of images. With them the designer
approaches, I briefly consider the relevance of
suggests perspective, the painter reality, the graphic
Irving Biederman's theory of three-dimensional
draftsman ordered relationships, and the cartographer
perception to a morphology of visual language.
space," Bertin says.
Finally I agree with Evelyn Goldsmith that
formalist approaches do not give us the right set
Bertin is thorough in his identification of these variables,
of primitives for visual language. I will
and his book on the semiology of diagrams and maps is
propose a classification of major morphological
an unsurpassed classic. But his analysis fails us in that it
elements of visual language that is based on the
neglects illustrations and is less than satisfactory in its
distinctions between words, images, and shapes.
treatment of the integration of words and images.

65
 3. Communication units, morphology, syntax
B. Components

Formalist approaches inadequate

Fernande Saint-Martin Formal morphological analyses such as those
reviewed here focus on the identification of parts. It
Fernande Saint-Martin, in Semiotics of Visual
is easy to decompose visual components into these
Language, provides a detailed and elaborate
morphologies of shapes and lines. But, though it is
outline of visual primitive elements in terms of
easy to decompose, it is difficult to build meaningful
lines, shapes, and forms. Her detailed taxonomic
units from such simple primitives. The rules and
distinctions (as between curves and angles,
guidelines for combination are not easy to write and
symmetrical and asymmetrical, and single and
their number would be enormous if one were to
compound) provide an excellent vocabulary for
any morphological analysis that encompasses
—
undertake to specify them which would be, I
believe, a futile exercise.
only formal relationships. However, the distance
between her primitives and any kind of
Suppose we describe the tree below using the visual
meaningful syntax is too wide to help us develop
morphological terms supplied by the formalists. We
a morphology for visual language.
might try to describe in some way the trunk lines and
—
Here are some examples but by far not a
the texture of the leafy portion.

—
complete list of Saint Martin's taxonomy.

Open forms: linear Closed forms

One line goes off to the right at
simple unidirectional simple forms
A gray,
I —/ \
double unidirectional
regular and symmetrical
an angle of 15 degrees.
closed compound form overlays

11 = ^W angular
A <> the 12 lines.
v
-sr-
7 j

simple bidirectional
angular continuous
curved

O o
h x V compound forms Would such an analysis ever get us close to the idea
angular discontinuous
circumscribed and
of "tree"? No. No matter how detailed the

symmetrical
description is, no matter how many of the primitives
curved continuous are combined in the description, it would not mean
r
curved discontinuous
angular
"tree" to a reader or listener. Thus, we find the outer
limits of a purely formal morphological analysis's
curved
ability to serve syntactical purposes, that is, to give us
curvi-angular
curved and angular clues about how visual language communicates
meaningful information.
circumscribed and
simple multidirectional
angular asymmetrical Neither Benin's nor Saint-Martin's morphology
angular
solves the problem of moving from formal analysis to
regular joined
a utilitarian morphology in which a tree can be
irregular joined curved identified as a tree —
as a coherent unit of meaning.
There are no sufficient principles for combining these
curved and angular elements into larger compositions without some way
of considering the whole tree as a form, as a unit.
When Saint-Martin
This is exactly where we meet the limits of
discusses
forms compounded by morphological analysis based on forms. One limited
^ compound forms, adjunction or exception to that conclusion is this book's analysis of
she moves beyond superposition the semantic ability of certain kinds of lines to
morphology. Any
closed and convey feeling or mood. (-> 147-148)
principle for making
curvi-angular
such compounds
would likely be a
semantic one. It is a
dramatic
demonstration of the
syntax-semantics
boundary.

66
Three-Dimensional Components
as Morphological Primitives of Perception

We live in a three-dimensional world. Many of the Each of these elements is easily identified and
visual elements of visual language are perceived to distinguished from one another when viewed from any
exist in that world. Thus, a theory that accounts for position. Below are some primitives of object
our perception of three-dimensional objects will help recognition, according to Biederman.
us understand the cognitive processes that enable us to
think of a tree (or, in the example below, an
elephant) —as opposed to a line, as St. Martin would
—
have us do as a morphological primitive in visual Biederman 36 primitive components (called
identifies
language. Irving Biederman, a perceptual "geons" for "geometrical icons"), which the theory
psychologist, has a promising theory that goes a long identifies as generalized cones. A cone is a volume
way toward identifying the stages of the object created by projecting a shape along a straight or
perception process. curved axis. Cones are usually symmetrical and have
the gestalt property of good continuation. (-*75-76)
"Geons" as morphological primitives Different combinations of the same geons enable us to
we apprehend spoken language through
Just as the recognize different objects:
repetitivecombination of a few phonemes, Biederman
says we
recognize three-dimensional objects by
segmenting them into simple, regular, geometrical
elements (e.g., blocks, wedges, cylinders, etc.).

Segmentation of
object at regions
of sharp
concavity

Edge extraction

At this stage, the human

perceptual process responds to Detection of
color, texture, and luminescence nonaccidental
of objects by creating the properties
internal equivalent of a line

*
drawing.

^=J J
no on

67
 3. Communication units, morphology, syntax
B. Components

Biederman's theory aids our analysis For that reason, if Biederman's theory accurately
In Saint Martin's morphological analysis, Biederman's describes how our perceptual processes work, then
geons would have to be built out of primitive lines and itshould be studied more extensively for its
shapes before they could be built up further into an application to the development of visual language.
elephant; whereas Biederman identifies the geon as the However, his theory obviously does not account for
basic building block of perception and recognition. and processes of tight integration of
the principles
— —
Biederman's perceptual primitives the geons focus and verbal elements, which is critical in a
visual
on the right level of morphological analysis of visual morphology of visual language.
primitives, that is, on a level from which the jump to
syntax is conceivable.
 —
Morphological Units in Visual Language
Evelyn Goldsmith makes a convincing argument Unities are context dependent
against formal approaches to morphological analysis. The formalists' analyses of morphological primitives
She suggests that analysis of visuals must begin with could not allow context to play a role in the
what she calls a "unity," referring to "any area in a identification of morphological primitives, which is
picture which might be recognized as having a where their analyses fail visual language. The
separate identity, even if the identity is not known." following illustration of part of a face provides an
She argues that the approach of analysts who start example of how identification of unities depends on
with points and lines —
like Bertin and the context in which the viewer places the portrait.
Saint-Martin —
cannot get us anywhere in the analysis
I
of a picture.

Humans see unities

In looking at the picture below, viewers will notice Some viewers might say the whole illustration is a
themselves using Goldsmith's unities approach whether
unity, especially if they're trying to determine
which is supported by Biederman's analysis of how the portrait is of someone they know. Others might
—
our perceptual processes function to perform a focus on the eyes alone as a unity, or even one eyeball
morphological analysis of the picture. In other words, or eyebrow —
especially if the illustration appears in
when asked to select unities from the landscape, the context of a cosmetics advertisement.
viewers will list items like mountains or mountain
range or mountain, village, lake, cow, bushes, and so
forth. Viewers will tend not to select as unities curved
What are the unities in a diagram such as this one?
lines, angular lines, or asymmetrical curved closed
compounds. Even the curved lines in the sky will
usually be seen as clouds, not as curved lines.
4. Initial
evaluation ^

2. Initial survey
of need

Pilot Project
1 . Informal technical
(Early Phases)
discussions

When another unity is added to the drawing to

communicate an additional idea, the new unity also I understand the unities to be these objects:
changes how we look at the background, which
becomes context. Even the cow, which is ostensibly 1. Informal technical
in the foreground of the picture, becomes background. discussions
>
because they can each be recognized as having a
separate identity. The shadows on the panels give
them a separate identity, and because we live in a
three-dimensional world with a sun, the panels become
tangible objects. The arrow is a conventional symbol
with a collection of "family resemblance" meanings
such as "leads to" or "comes next," which are called
into play when they are placed between other objects
or separate identities. This discussion indicates the
way that semantics and syntax enter into the definition
of morphological primitive elements.

69
 3. Communication units, morphology, syntax
B. Components

Introduction to a typology of morphological

units
Goldsmith's and Biederman's insightful analyses will but we have established a sufficiently robust approach
help us as we
begin to construct a typology of to enable us to create a typology of the most
morphological primitives for visual language. The important units, which can be used in the analysis of
construction process is somewhat messy, and there are syntax and semantics.
porous boundaries between some of the concepts,

Images Areas of color, texture, and grayscale

Renderings of perceptual unities based on their These are usually distinct enough unities of perception
resemblance to items in the perceptual world would to provide the morphological basis for the syntax and
certainly form one category of morphological semantics of domains and regions.
primitive. Images include

eyes and buildings

L

and cows
Arrows

Arrows often carry semantic meanings, including

linking relationships and, in the appropriate semantic
and all sorts of silhouettes and simplifications. context, metaphorical representations of elements,
such as forces.

Because of their semantic meanings, arrows and

similar abstract shapes must be given status as
distinct syntactic elements in diagrams, but not as
Shapes morphological primitives separate from the category
of shapes.
Simple shapes, which are one of the principle
components of diagrams, qualify as unities.
Orderly arrangement of lines by increasing weight
s /A
This introduces a new relationship (and thus travels
Also, more complicated shapes as well, such as
cards like this one,
beyond morphology) —
between different
specifically
parts of a diagram or and their
illustration

> —
meanings that provides a basis for the syntax and
which take on a three-dimensional existence by the semantics of measurement or hierarchy of scale.
addition of a shadow, also qualify as unities, and
s
thus as primitives. s
N N

Lines
ooo * * s s i i i i i i i i i i i i i i i i i i i i i

Insofar as they provide the basis for a syntax of

linking and boundary relationships (->77-78) and,
Blocks of text
on occasion, expressive relationships, lines can also Text blocks also must be considered morphological
serve as unities. elements in this scheme. Morphological
subdivisions in this category can be analyzed via
conventional linguistic analysis of natural
languages.

70
Summary of Morphology
The previous pages examined a number of approaches
to morphological analysis of visual primitive elements.
Based on that examination and aided by the
preliminary discussion of visual language unities
begun on the previous page, I now present a typology
of visual language primitives that will well serve our
further investigations into the structure and meaning of
visual language.

Sources for this typology

This typology uses categories from traditional fields Words
where helpful. The best example here is natural Defined via conventional
language linguistics, which is difficult to improve upon linguistic approaches
in a morphological analysis of the verbal component of
visual language. I have also concentrated on rinding
the right level of analysis and have discarded the
formalist approach in favor of a functional approach
informed by the work of Evelyn Goldsmith and Irving
Biederman.
i
Single
words
Phrases
rn
Sentences Blocks
of text
Two levels: Primitives and properties V
The typology has 2 levels. The 1st level is the
These are the obvious elements, each of
primitives themselves: words, images, and shapes.
which functions syntactically and
The 2nd level consists of properties: visible
semantically in different ways.
characteristics that can be imposed in nearly limitless Morphological analysis required at a finer-
combinations onto each of the primitive elements. The grained level relies upon the studies made in
combinations of primitive elements with properties is traditional linguistics of natural languages
the beginning of a syntax of visual language, itself the and the analysis of pictures and illustrations.

subject of the next section.

I
Value
i

Texture
r
Color
t
Orientation

71
 3. Communication units, morphology, syntax
B. Components

The major
morphological
elements of
visual language

Shapes Images
Defined as abstract gestalts that stand Defined as visible shapes that
out from the background as unities but resemble objects in the perceivable
that do not resemble objects in the world
natural world I

Point Line Abstract shape Space between and buildings

eyes
shapes

*+x

^
•

0#@®
in trees
and cows

AAAA
Defined as Defined as an Defined as a Defined as a
and all sorts of silhouettes and
something that extended gestalt form kind of shape
simplifications.
cannot have shape, but so that stands out that is usually
anything in thin a shape from the perceived as
front of it that nothing background as a background, but
without being
covered or
can be put in
front of it
unity and does
not resemble
that in certain
circumstances
flf J frit
obliterated or without objects in the becomes
otherwise made obliterating it perceivable foreground.
unidentifiable. and making it world. Example:
Thus, small
shapes such as
unidentifiable.
Example:
e *
« + X®# Some words in front

can also qualify

as points
(particularly in
diagrams).

Properties of primitives

T
Size
T
Location in
I

Location in
T
Motion
"I
Thickness
1
Illumination

^
2-D space

*_• 10=
3-D space

72
\
Section C. Combinations: Syntax of visual language

Introduction to Visual Syntax

syn • tax m
1. in linguistics, the way in which basic components —words— are put

together in phrases, clauses, and sentences, [fr. GK syntaxis

arrangement] 2. in visual language, the study of the combinations
and relationships of verbal and visual elements, specifically the
identification of the permissible combinations of components.

The study of syntax in linear prose sentences consists

of identifying how different kinds of elements arrange How does a list change how we read?
themselves within that sequence. Similarly, visual
language syntax studies the patterns of arrangement of
elements in two-dimensional space on pages or Obviously,
screens or in three-dimensional space in virtual reality. we can
read down
The simplest approach to syntax in visual language
begins with combinations of discrete unities, the
a list rather
elements we identified in the previous section as the than
basic morphological units, and analyzes the various across
dimensions of the combinations and spatial the page
arrangements of those unities.

Analytic strategy: Arrange words in space

We can start with a simple collection of words, or
functional units of text. The different meanings and that changes how quickly
communicated by various ways of organizing the we absorb the information.
same collection of words in combination with visual
elements provides us with intuitions about what a
syntactical analysis of visual language should entail. Example two: Facilitate action
We need to look at spatial arrangement and pay Or we could indicate to ourselves that we have to get
particular attention to the relationships among the the mechanic to fix the window-washer motor, adjust
visual elements and between the visual elements and the brakes, change the oil, check the clutch, and listen
the text. to that bumping noise in the back. The verbal syntax
is different as well the semantics: It is task oriented
Example one: Facilitate reading and imperative.
If we use the example of automobile repair, we could
itemize some of the important parts of a car, such as What happens when we make another list?
the engine, electrical system, transmission, brakes, and
tires. fix window-washer motor
adjust brakes
What do we learn about visual language syntax when change oil
we convert that textual paragraph into a list? check clutch
listen to bumping noise

engine
electrical system The 1st impact is a semantic one: The words are even
transmission more directive. Lists, as all know from our own "to
bakes do" lists, facilitate action. Items arranged in a vertical
tires syntax on a list can also be counted or checked off
more easily than if they are lined up in continuous
The list up the words such that each item is an
lines lines, as in a paragraph.

isolatedcomponent, yet all of them are clustered

fix window-washer motor
together in a meaningful way.
^/adjust brakes
change oil
\/check clutch
listen to bumping noise

73
 —
Communication units, morphology, syntax

Example three: Add visual elements C. Combination

The next level of complexity in visual language syntactic integration involves adding simple
visual elements called focusers (-» 185-1 86) to lists. What happens? Look at these lists:

engine 1. engine • engine engine

electrical system 2. electrical system • electrical system electrical system
transmission 3. transmission • transmission transmission
brakes 4. brakes • brakes brakes
tires 5. tires • tires tires

How does the impact of the list change? Do the individual items stand out more? Is one list better
than another? Do the different lists have different purposes? Among the comments I receive when I
ask panels of readers those questions are:

Yes, they grab and the little

Numbers add The bullets boxes act as
your attention
dominant order add drama! a checklist.

7^

Example four: Add larger shapes

Shapes, including straight lines, guide the eyes and mind in distinct ways. What happens when different
shapes are added to the basic list? Are there differences in impact?

Simple Lines ... Boxes ... Boxes with drop shadows

engine engine engine

electrical system electrical system electrical system

transmission transmission transmission

brakes brakes brakes

tires tires tires

What do panels of readers say about these integrations of text and visual elements?

^They The shape

separate Yes, they grab
makes them ... and the
the items your attention
seem like shadows give a
on the even more
^ list.
~
real things!
^r—
dramatic three-
dimensional look.
—7^

Conclusion
An important part of the analysis of syntactic relationships in visual language will involve successive
elaborations on the arrangements presented on these pages. Lists and other spatial arrangements
comprise a large part of visual language syntax, which owes a great debt to Gestalt principles of
perception.
74
Syntax and Gestalt Theory

In visual language, syntax depends upon the arrangement of the

elements spatially on a page. And our ideas about proper arrangement
depend upon particular ways that our perceptual systems function.
Early in the 20th century, a group of psychologists known collectively
as the Gestalt psychologists (after the German word for "form")
discovered a set of perceptual principles upon which much of the spatial
syntax of visual language depends.

Figure/ground Gestalt principle

The foundational discovery of the gestaltists was that we tend to split
our perception between foreground and background. Ralph Haber and
Maurice Hershenson explain, "This phenomenal appearance occurs
regardless of the complexity or simplicity of the stimulation in the retinal
Principle of proximity
projection. It is considered so basic that this segregation has usually
been taken as the starting point of organized perception. Thus, any
inhomogeneity in the retinal projection leads to a perceptual segregation
of the field into one part called a figure and another part called a ground.
These parts are usually separated by a contour which may be said to
divide figure from ground, although the contour seems to belong to the
Principle of similarity
figure. Generally only one of two homogeneous parts of a field may be
seen as the figure and the other as the ground ... Thus figure-ground
segregation may be said to be immediate and self-evident."

Face or vase? The familiar "face or vase" optical illusion is often

used to demonstrate the strength of the perceptual Principle of common
forces within us that separate foreground and region (or closed
background. We have great difficulty not flipping forms)
— —
one or the other the face or the vase into the
foreground.

Six principles
Principle of
The Gestalt psychologists described 6 general ways in which we
connectedness
group things spatially. These empirical principles have been
established by a good deal of research into perception. The principles
help us organize the world around us into meaningful units and
directly affect how we find meaning in clusters — or assemblages of —
text, images, and shapes in a visual language composition. Because
Gestalt principles are so critical to our perception of meaning, they
Principle of good
must necessarily form the foundation of visual language syntax.
continuation

Complex syntax: Combining Gestalt principles

Some clusters simply exhibit one Gestalt principle: for example,
proximity.

Other clusters use several of these principles simultaneously, allowing Closure principle
us to discriminate several levels of commonality or connection.
 3. Communication units, morphology, syntax
C. Combinations

Definition of principle Use of principle

In a total stimulus situation, human beings

have a tendency to group together those
elements or units that are closest to each
°o°
other, all other things being equal.
°o°
Human beings have a tendency to group
together in a single structure those parts or o
units that appear to be similar in visual o
properties such as size, shape, color, and
darkness, all other things being equal.
• o

Human beings have a tendency to see

elements or units enclosed by a line on a
surface as a single unit, all other things being
equal.

Human beings have a tendency to perceive

any uniform, connected region as a single
unit. The region may be points, lines, or a
more extended area.

Human beings have a "tendency to group

together in a single structure those parts or
units that appear to be aligned with or smooth
directional continuations of one another, all
other things being equal." In this example
we see 1 line, not 3 segments.

When stimuli are ambiguous, human beings

have a tendency to make perception as
"good" (meaning simple, regular, and
symmetric) as the "prevailing conditions"
allow. Human beings have a tendency to
"group into unified structure those
components that together constitute a closed ZZ
entity rather than an open one," all other
things being equal.

76
 )

Possible Arrangement of Elements

we saw
In the introduction to this section (->73-74) Visual language has a huge potential vocabulary
what happens to a simple list of words when we based on possible syntactical combinations. The table
changed the arrangement, added various kinds of on these 4 pages charts many, but by no means all, of
focusers, and placed various shapes between the the basic syntactical arrangements available in visual
words. We have also seen how Gestalt principles help language. The examples here use words as the
us organize our visual perception. arranged elements, but similar arrangements can be
created with any of the visual language primitives.

Elements Elements and Elements surrounded

alone focusers by shapes

(1) word, (2) word, word word word

Horizontal word word word word
(3) word, (4) word,
list word word word
(5) word

word
( 1 word word
word
(2) word
Vertical list word word
(3) word
word
(4) word word
word

word
( 1 ) word word
word
Upper left to (2) word
word word
lower right (3) word
word
(4) word word
word

word word word

( 1 )

Group word word (5) word (2) word word word

proximity
word word (4) word (3) word word word

Follows the Gestalt principle Options for focusers: A variety of shapes and
Notes of good continuation • bullets A. letters
arrangements can be used
* asterisks icons
checklists -» arrows
Regular patterns

Q9P
aa Other shapes Nonregular patterns

Ao
CD

77
 3. Communication units, morphology, syntax
C. Combinations

Elements Elements surrounded

Elements Elements and
surrounded by by shapes connected
connected by lines boundaries
shapes and shading by lines

word word word word — word — word

word — word —word word 1

-
word 1
word word j word

word word word

I

word word word

I

word word word

word word
word
word
X
word word

word word
word word

word word word

word
word word word word word word
\ /
word"""word word word word word

Width and length of lines can Follows the Gestalt Follows the Gestalt principle Follows the Gestalt
vary, as can the topology of the principle of common region of similarity principle of connectedness
arrangement. Lines can be
arrows.

Mlllllllllllll

/WW\A/WW\A
wmm

78
Possible Arrangement of Elements (continued)

Continuing our elaboration of the possible

arrangement of elements in visual language syntax
from the previous page, we see here how the various
properties of visual morphological units can be
combined with the unities to develop a syntax.

Elements
Elements with Elements of
oriented
texture different size
differently

Horizontal word ^©{d^ word word word Word

word vJ°* word
list word Word
word word ^°^ ,vyoj:c£ word

word word word

Vertical list **» word
[yttfi-
word word
word word word

word word
'y*9$
Upper left to word word
lower right word I
word word

#£$ word
word word

word
word
Group ^& word ^;d' word
word word
proximity
word ^ word ••'\vo>4- word word

Follows the Gestalt Follows the Gestalt principle Follows the Gestalt
Notes principle of similarity of similarity. The texture can principle of similarity

be in the background of the

text, as above, or in the
typeface itself.

\Mf\ rrl

79
 3. Communication units, morphology, syntax
C. Combinations

Elements with Elements with

Elements separated
different position in different
by space
2-D space illuminations

word word word

word word
word word word

word word word

word word
word word
word
word word
word
word word
word
word word
word
word
word
word word
word
word word
word
word

word
word word
word
word word word
word word
, word
word word word word word

Follows the Gestalt Follows the Gestalt principle of Many visual devices are available

principle of proximity proximity and good continuation to highlight and focus attention.

80
Visual Topologies

The syntactical arrangement of elements

presented on the previous pages can be further
organized into a relatively small number of
specific topological patterns —
that is, different
kinds of visible shapes or patterns of shapes. Major topologies
Topologies are also syntactical structures they — frequently used in
effectively communicate meaning because they
are based on the Gestalt principles of human visual language
perception. When visual language syntax
violates those principles, meaning is lost or
distorted. The notion of topologies is important
to visual language, especially in the
understanding of a large class of diagrams,
often called cluster diagrams. The tree diagram
at right identifies the major topologies.
r T
Matrix Concentric Network
S"

V. s

An informal but useful

definition of topology has
it as a set of spatial
relationships that, if

printed on a rubber sheet

and stretched, remains
Network
Kyalid.
without flow

I I 1
Multiple connection Treelike Radial network
Linear network
network network (-»82-83)
:

81
 Communication units, morphology, syntax
C. Combinations

Arranging other elements on topologies

we then need
After identifying the topologies, to
look major ways that words (and other
at the
shapes) can be arranged onto them.

An example: We have the following text.

"There are 4 levels of functionality in
computers: (1) hardware, (2) operating system,
(3) application software, and (4) user's
document."

To map this text onto a topology, we choose the

shape with the most relevance or analogical
support. For our example, we choose the
"level" topology:
Leve|
Proximity grouping Boundary Level

The resulting visual language communication

unit might look like this:

Four levels of function in computers

User's document

Application software

Operating system
1
Network Hardware
with directional flow

r 1 Each of these topologies

Directional has its own set of subtypes.
Loop network Nonloop network
linear network As an example, I have
r diagrammed the subtypes
—
of one of the topologies

r
—
networks and on the next
} 2 pages I give examples of
—
sub-subtypes kinds of
radial networks —
to explore
their syntactical
possibilites.

82
Example: Radial Network Topologies
Let's take our exploration of topologies one level
—
deeper by examining one topology radial
—
networks in greater detail. We're looking for
syntactical possibilities, or how the topology can be
used to create meaning out of arrangements of visual
language primitives.

Emergent semantic properties Example of a network topology

The diagram on the facing page illustrates how How do we apply the radial network topologies to

different kinds of radial networks have different below is an

actual usage situations? Illustrated
expressive qualities. Because, as we have seen, lines example of a cluster diagram (-M 27-1 28, 187-188)
and shapes and their arrangements in relation to each based on one of the network topologies.
other have emergent semantic properties, we begin to
imbue the topologies on the facing page with meaning What Functions Are on the Financial
even though they contain no content or context. (My Department's Electronic Message System?
investigation into the properties of meaning that a
contentless topology can have is continued on the next
2 pages.)

Form and meaning are interconnected

My goal here is not to present every possible type of
arrangement of the radial network topology. Rather, I
introduce on the facing page just enough of one major
type of topology to demonstrate my point: Further
semantic meanings emerge from formal differences
(e.g., whether the center is explicit or implicit). The
need to make meaning interacts deeply with pure
form. On one level, we can step back and detach
ourselves from the topologies on the facing page. We
can describe them as purely geometric connections of
lines at such and such an angle. But we react to the
topologies in more complex ways as well. We
project
meaning onto them, yet often feel that the meaning
comes from them.

Pure forms thus have levels of meaning for us,

sometimes complicated levels. Perception is not a
simple interaction: Meanings grow; they interact; they
have histories that change over time; they are
modified by our experience, for example, as pure
forms come into use as symbols. The anecdotal
evidence (-»85-86) illustrates how easy it is to
change the current state of emergent meanings.

83
 3. Communication units, morphology, syntax
C. Combinations

Elements are
irregular/asymmetrical
Outlying
Center
elements are
element is a
points (or are
point
not present)

Elements are
regular/symmetrical

Outlying
elements are
shapes

Outer
elements are
Center
arranged in
element
rectangle
absent

Elements are
overlaid onto
circular shape

Each element
connected to every
other one

Elements
burst out from
center
Elements are
in multiple
layers

84
Multiple Associations of Topologies

My realization that people have more than formal Context tends to override associations
reactions to topologies of visual elements prompted me Does the ambiguity presented by the fact that
to ask seminar discussion groups to share the topologies initially suggest different meanings
associations they had with purely visual elements. I present a guaranteed problem? No. It appears that
found that individuals nearly always find meanings in the word and other elements interacting with the
form —frequently many meanings. The topologies visual meanings of the topologies provide
mean something people independent of any context
to
sufficient context (-M26, 191-192) to ensure
that might be suggested by accompanying images or
accurate interpretation.
words.

Tell me what you see as

meanings for this topology,
even though there are no What Meanings or
words. I'll write your Associations?
meanings on the
transparency so we can see
how much variety there is.

What Meanings or
Again, tell me
what you see as
Associations?
meanings for this
topology.

7/

85
 3. Communication units, morphology, syntax
C. Combinations

What Meanings or
Associations?
Again, tell me
what you see as
meanings for
this topology.

The fact of multiple

associations suggests the
Very little rigorous research
location in visuallanguage
has been done in this area.
of the blurred boundary
Much more will be required
between syntax and before truly reliable
semantics. Although it may generalizations can be
be awkward from the made. But in the meantime,
standpoint of linguistic powerful contextual effects
analysis to ask a semantic enable us to use topologies
question ("What meanings ^confidently.
or associations?") about
purely syntactical objects
7
(the contentless
topologies), it is not
surprising that people
attach meaning to syntactic
form.

86
 —

Same Text, Different Syntactical Topologies

Traditionally, syntax explores purely

formal, rulelike relationships. These Parts of an
examples present the same set of Aircraft
words (the components of an aircraft)
displayed in a variety of topologies. r
The formal relationships (i.e., which Propulsion
Airframe
element is connected to another) is Tree System
the same for all the topologies, but diagram
notice how some of the display
'
1 1

arrangements "work" better than Cowling Engine Fuselage Wing Tail Landing
others. Gear

1 1

Syntax is context dependent

Fin Stabilizer
These diagrams exemplify the vast
syntactical possiblities that visual
language holds, the complexity of its
syntactical rules, and the amorphous Propulsion Cowling
nature of the boundary between System Engine
visual language syntax and Parts
Horizontal Fuselage
semantics, which is partly based on of an
the fact of multiple associations. table Aircraft Wing
Airframe
Visual language syntax, like visual Fin
Tail
language morphology, is somewhat Stabilizer
context dependent. From the Landing Gear
examples to the right, it becomes
apparent that a particular syntactical
topology is sometimes better suited Parts of an Aircraft
to communicate a specific kind of
content. Propulsion System Airframe
Tail
Cowling Engine Fuselage Wing Landing
Vertical Gear
Fin Stabilizer
table

Parts of an Aircraft

Chinese Propulsion System Airframe

box Cowling Fuselage Wing

Engine Tail
diagram Landing
Fin Stabilizer Gear

Fuselage \ Wing ) ( Fin ( Stabilizer

( Airframe
Network ''Landing
diagram VjSear^^
Parts of an
-
Tail
^ /"-
(
~~-x
Cowling J
^>— - -^ (
/-" -*"v
Engine j
N

Aircraft
__f
PropulsionV-^^
V^^ System^/

87
 3. Communication units, morphology, syntax
C. Combinations

Mandala diagram Euler diagram

—-^Fln ^\
/\ Wing

/ \/^^r~^\
Airframe \
Tail \stabu\
/X
/ \ . \
/ \ \izer \
/Fuse- / x"""
/ lage/ /
I 1 Parts of an
Aircraft /
LamH
\

^ ^-—-^x\
\ \ \ / /
,ng

\ \ v
^y^p*81 "/

\ \ Propulsion /
,emX /
\Cowling r
Engine /

Visual outlines

Parts of an Aircraft
Pans oi an Aircrait part > of an Aircraft
~~
Propulsion System Propulsion System L_| Propulsion System
Cowling Cowling • Cowling
Engine Engine • Engine
— Airframe Airframe
|_l Airframe
Fuselage Fuselage
• Fuselage
Wing Wing
• Wing
Tail
r—Tail • Tail
Fin Fin
- Fin
Stabilizer Stabilizer
- Stabilizer
Landing Gear
T.anHino Opar
• Landing Gear

Shaded table

88
Visual Levels of Topologies

Dimensionality is another, more complex, aspect of

visual language syntax. The dimensionality, or visual
level, of topologies can be varied as shown in the table
at right.

Same content at 3 different visual levels

Visual
levels
The choice of using any particular visual level
with a specific topology and content depends on
contextual, semantic, aesthetic, and practical
criteria. For an idea sketch on the back of an
envelope, for example, lines and nodes are fine.
But for a formal presentation or proposal,
three-dimensionality may more effectively
communicate the information. Lines and
nodes
Concept Develop Execute
approved plan plan

Shapes and
lines or
arrows
Concept Develop
approved plan

Drop
Shadow
Execute

Concept
Develop
plan ^plan

No
approved background
(floating in
space)

Three-
dimensional
shapes
Dimensionality affects the overall syntax of a visual
language composition in a profound and complex way.
Understanding these effects and charting their syntax With
requires an investigation that goes beyond the simple background
rules of combination and arrangement of discrete
primitive elements that are the topic of this chapter.
For now, I simply flag foreground-background syntax
as a separate region of study for visual language.

89
 3. Communication units, morphology, syntax
C. Combinations

Topologies

Linear network Simple

Matrix of elements
network

Q^Q

90
Chapter Summary
Discrete element syntax is based on a morphology of
unities and includes complex combinations and
arrangements of morphological unities.

Communication units Foreground/Background

Visual language communication units can be
Initially, visual language syntax is based on the fact
categorized based on size and function. These 4
that humans typically divide the perceptual field
categories are used in all subsequent syntactical
into foreground and background. (->75)
analysis.
Face or vase?

Icon/VLicon element

Gestalt principles
We tend to arrange the visual field according to the
Gestalt principles (->75-76) of
Proximity Similarity

Side Front Top /7

Concept diagram
Information mural

Common region Connectedness

Unities
After examining a number of potential levels of
detail, we decided to frame further syntactical
analysis with these morphological elements, based on
Biederman's theory of three-dimensional perception
and Goldsmith's concept of morphological unities.

Words Shapes Images

Single words
Phrases 0#©<s>
Sentences Discrete element syntax
Blocks of text
The numerous possible arrangements of discrete

if element syntax (-»77-80) include such permutations

as:
.word word word
y ^ word
word
|

word word
\ /
I
word^word word word

91
 "

3. Communication units, morphology, syntax

Topologies Syntactical topologies

These discrete element arrangements can be The same textual content may be displayed in
organized into a relatively small number (->81- -82) different syntactical topologies (-»87-88), as I
of visual topologies, including: showed with the formal idea of hierarchy.
Matrix Network Concentric

1
—
\~ — —
-I HI-

^~—
Each topology has a variety of conceptual and
\—\
stylistic manifestations, including these examples of
the radial network topology. (-^83-84)

Dimensionality
Dimensionality is a separate, complex component of
visual language syntax. Each topology can be
rendered at different visual levels (-»89-90),
Prior associations including:
Even in their purely formal, contextless form, Lines and nodes
these topologies have prior associations (-»85- 86)
that people bring to the
purely visual Shapes and lines or arrows
elements.

Three-dimensional shapes with background

Context
But these multiple associations, if competing, are
generally overridden by other elements in the
context. (~*83) In general, verbal and visual
meanings should not compete (i.e., a topology should
be chosen because its form is suited to its purpose).

What Functions are Syntactical rules normally include that

on the Financial which is forbidden. That is another topic
Department's
that awaits future development of the
Electronic Message
System? language itself, as people begin to say to
themselves and others, "You shouldn't do
it that way.

92
Chapter 4

The Emerging Semantics of

Visual Language

se • man • tics M Contents of Chapter 4

The study of meaning or comprehension in language. In
particular, semantics studies the ways in which words and
sentences can be mapped onto phenomena. Semantics of
Section
tight integration 95
While the theme of integrating
words, images, and shapes
receives constant attention
Semantics is a broad subject to which not only
throughout the book, this section
linguists but also philosophers, psychologists,
directly examines a variety of
and cognitive scientists have contributed. This
the major ways in which
chapter explores the diverse sources that are
integration takes place.
contributing vocabulary and semantic
conventions to visual language and examines
how these vocabularies and conventions are
becoming integrated into units of
communication. In many ways, this chapter is Section Semantics of
the core of the book. visual metaphors 113
Conventional thinking about
From the principles developed by cognitive metaphor must be extended to
and others, we understand that the
scientists cover a great many new and
human brain can receive deep meaning from different visual situations and
visual language via processes that include forms. Also, a correlation must
semantic fusion and percept-concept be found between visual
integration. These cognitive processes, among metaphor and contemporary
others, allow us to use visual language as an theory about verbal metaphor.
efficient tool for effective communication.

Charles Morris, one of the early figures in the

field of semantics, proposed that the outcome
of the study of semantics should be a set of
rules "which determines under which
conditions a sign is applicable to an object or
situation; such rules correlate signs and
situations denotable by the signs. " I would add
to his specification that the semanticist must
also study and define the conditions under
which words, images, and shapes are used, in
what combinations, and to what purpose.

• •
93
 4. Emerging semantics

Section Diagram semantics 123 Section Semantics of space,

Diagramming has proliferated line, and composition 143
with the increasing complexity Notions about the proper
of the modern world, and it arrangement of elements on a
makes fundamental page or in 3 dimensions have
contributions to the vocabulary emerged from the experiments of
and semantics of visual graphic designers, visual artists,

language. and filmmakers and have

become integrated into the
expressions of visual language.

Section Semantics Section Semantics of time 151

of cartooning 135 How does visual language
Invented in the last century and represent and signal the
early in this century, cartooning phenomena of change and
has developed a wide variety of transition? How do we tell when
semantic conventions that are one set of expressions is

spreading rapidly around the completed and another begun?

world and integrating with How we understand visual
diagram semantics to provide a representations of time are
rich vocabulary of expression. informed both by theories of
perception and by conventions
from the world of film and
illustration.
Section A. Semantics of tight integration

Percept-Concept Integration
In traditional communication, concepts have been Information Landscapes
handled verbally and percepts have been restricted to The widespread use of information landscapes and
separate boxes in which illustrations or diagrams other visual language devices has introduced a more
appear. Percepts are thought of as impressions of direct modeof concept-percept thinking in which
objects received through the senses, and concepts are representations of objects are mixed with verbal
considered to be mental ideas, possibly connected, but elements. We never see such an information
sometimes unconnected, with percepts. Visual landscape in nature, but the intermingling of percept
language emphasizes the selection, inclusion, and and concepts seems quite natural, probably because
integration of percepts with concepts. our mental models contain mixtures of these elements.
Perhaps what is extraordinary is that this mixture
hasn't been used for communication purposes to any
great extent until this century.

What Driving the Emergence

Is
of Visual Language?

The modern world of high technology, global As the world increases in complexity, as the speed at
business, and telecommunications has brought which we need to solve business and social problems
together a group of influences that is driving the increases, as it becomes increasingly critical to have
increased use of visual language. This page illustrates the "big picture" as well as multiple levels of detail
justone way to map these influences. The arrows can immediately accessible, visual language will become
be read as "drive(s)." Only the major driving forces more and more prevalent in our lives.
and connections are shown.
Silhouettes
Supporting many of the
concepts on the cards are
small drawings with little
detail.These silhouettes are
percepts that support the
concepts represented by the
verbal elements on the cards.

Cards
In that the cards are
"features" of the "landscape,"
they are percepts. The
integration occurs in the use
of the percepts (the cards) to
ground the concepts (each
particular driving force) on the
infoscape.

Earth
Fully rounded and with a
shadow, this globe is a
percept to support the
concept of globalization.

Time
Arrows, which are percepts,
are often used to represent
the concept of the passage of
time. Here, the arrows
represent another
—
concept that of forces
acting upon one
another— and can be
translated as "driven by."
 4. Emerging semantics
A. Tight integration

Horizon
Rising Sun
The horizon a percept that is tightly linked in
is

our minds with a number of conceptual ideas.

We associate the percept of
,_j the rising sun with the
Here, the mountains suggest a vast distance and Newspapers
concept of future and perhaps
imply that the infoscape is concerned with big The use of the newspapers in
speculative thoughts. A
ideas. The arc character of the horizon thisinfoscape is an excellent
percept, the rising sun, is
communicates "there is a global aspect to this" example of the multiple
tightly integrated with the
without words. The abstract nature of the percept-concept associations
concept of visual culture.
landscape tells us that its contents can refer to that individual verbal or visual
"anywhere" or "everywhere" in the time frame of elements, and their
an "ongoing now." combinations, can have. The
newspaper is a percept that
is used to convey both the

specific concept represented

in the headine and the

general concept of
timeliness. The headline
itself is a percept that is being

used to convey the general

concept of importance and
immediacy.

Two-dimensional and
three-dimensional objects
Not only does visual language
integrate percepts with
concepts, it also integrates
different kinds of percepts in
ways that traditional prose
communications avoid. In this
infoscape, a mixture of
two-dimensional and
three-dimensional percepts
can be used to reinforce
different concepts. They can
exist together in the landscape
such that the lips float in
space, while the TV sits on the
ground with a shadow.

Shadows
Shadows are percepts that
convey the concept of a real
existence in an otherwise
abstract landscape.

Transmission signal
The satellite is a percept,
Continuing
connected to the satellite dish
Increasing worldwide impact
invention of
by an invisible transmission
of
signal and used to illustrate
graphic ideas

11
** *
movies
»»
streams. The
—
another percept huge data
signal is made
\\k\k\
KMMM m M.MJ3 visible by the gray dotted line:

Invention and worldwide invisible energy made

Rapid increase in
spread of perceptual.
collection of
comic books
quantitative data
16
96
Semantic Fusion
We know a lot about the cognitive processes involved
in making meaning, but we do not understand fully
how semantic integration takes place in thought. What
happens in the brain when we look at a message like
the one in the center of this page ("The Benefits of the
New System")? How does the brain combine all the
different elements of the message to create an
integrated meaning? I call the process of making
meaning out of the tight integration of words, images,
and shapes "semantic fusion."
When we look at even a relatively
Concept maps simple concept diagram, a lot of
The type of diagram on these pages is called a "concept semantic fusion occurs before we
map," and it is a tool that cognitive scientists often use create meaning.
to lay out conceptual schema. This concept map
represents the semantic fusion process as applied to the
message "The Benefits of the New System." We bring
to the message our thoughts and experiences with all of
the different elements —
arrows, upness, the system,
benefits, and boundaries. The particular syntactical
arrangement of the elements in the message encourages
us to fuse the individual verbal and visual elements
together to create a new interpretation and meaning.
 4. Emerging semantics
A. Tight integration

When we fuse the visual

and verbal elements, that
integration creates new
meaning represented by
the coming together of
several semantic and
syntactical functions.

The visual idea of arrows (which is a complex set of meanings) and the
kinesthetic-visual idea of upness (another complex set of meanings) combine
with the metaphorical meanings of "up" and fuse with other verbal elements.
Semantic Investigations

To illuminate the semantics of tight integration from revealing the communicative power of visual
another angle, this table compares a wide variety of language, the table begins to show some of the
visual language communication units with their solely subtleties involved in translation between visual
visual and solely verbal counterparts. Along with language and other languages.

Idea Visual alone Verbal alone Visual language

The 4 people were feet

arranged left to right
Showing images,
from smallest to largest.
shapes, or words from
The smallest child stood
lowest to highest order.
at 4-1/2 feet, the next at
(In classical rhetoric,
incrementum.) ti il just under 5 feet, the
third at 5-1/2, and the
fltl=
last at over 6 feet. Height of the 4 people

j&^
Rejecting an idea
emphatically by
crossing out or
t ^^
-^V*- No smoking in the lobby
^^
-
%L X^ m !

diminishing its size,

color, etc. (In classical
^v\^^y please.
AjiF^
^^^
rhetoric, apodioxis.) Lobby

Label the
large
Addressing a question What are the large
movable
to the viewer. (In movable objects on the
objects on
classical rhetoric,
erotesis.)
dta back of the wings
called?
the back of
the wings.
dta
Crying out against
some idea, event, The man cried out,
person, or organization.
"Nooooo!"
(In classical rhetoric,
ecphonesis.)

Exaggerating an My new car

individual visual by makes me feel
size, shape, color, He himself grow
felt 10 feet tall!

verisimilitude, etc., for

emphasis. (In classical
rhetoric, hyperbole.) »! inside as he looked at his
new car.

99
«
 4. Emerging semantics
A. Tight integration

Idea Visual alone Verbal alone Visual language

Presenting an inanimate That morning, the sun

object as a person. (In shone down upon us,
classical rhetoric, like a giant friendly
prosopopoeia.) face surrounded by
lapping tongues of fire.

Achieving a Visual language

transition by briefly Remembering that our
presenting a past definition includes
image. (In classical shapes, words, and
rhetoric, metabasis.) images ...

Emphasizing a point We must never, of

by reminding the course, forget that we
reader of a key event live in the nuclear age
or possible event. (In when we begin to
classical rhetoric, negotiate about
anamnesis. ) international security.

Applying a
stereotypical or
proverbial image to a
The heart of the group
new situation. (In
classical rhetoric,
paroemia.)

Defining by showing a
set of examples or
Nuts have a great
illustrations. (In
classical rhetoric,
horismos.) 8 1> variety of shapes.

Showing the same At least 1 of the 2

thing several ways to engines mounted on the
refine a meaning. (In wing can be seen from
classical rhetoric, any point of view.
exergasia.)

100
Types of Semantic Tight Integration

Because tight integration of verbal and visual elements In principle, a semantic theory should answer the
isthe unique identifying feature of visual language, a following questions. Why
is each element (verbal and
semantic theory of visual language initially needs to visual) present? What function does each serve?
identify and classify the different kinds of integration. What is the relationship between the function of the
A useful theory should be able to distinguish between visual and the verbal elements? These are major tasks
different types of verbal and visual integration. for a semantics of visual language. A catalog of the
primary kinds of semantic integration is presented
Here, the relationship The relationship here here.
is one of labeling. is one of reinforcement.
Fly Arctic Air to the North
Pole!

Now!
Lower rates for winter!

Substitution Disambiguation

Definition Definition
Substitution is the relationship between words Disambiguation is the relationship between words
and visual elements in which each communicates and visual elements in which the elements
(essentially) the same information. Their communicate related information and clarify the
effective meanings are so similar as to be meaning or interpretation of each other.
interchangeable. When they appear together,
their relationship is described as redundant.
Example of disambiguation
Example of substitution
To clear

^L ^i^
the paper
jam, pull
the lever

^85& CT^
on the right
top side of
the printer
forward.
Fax n^>^
Printer

The redundancy relationship, of course, depends

on prior knowledge of the meaning of both the For example, visual elements can verify the
verbal and visual elements. Only then can the 2 location of important pieces of information, thus
be regarded as interchangeable. preventing possible misunderstanding and error.
Technically, in the example above, one could
Software designers rely on users' ability to learn clear the jam simply by reading the words. One
meanings, as well as on the substitution would have to search for the lever, though, which
principle, when they design interfaces in which is designed to blend into the overall look of the

icons appear on-screen without identifying printer, and so the task would become more
labels. Unfortunately, the proliferation of such difficult.
icons places learning demands on users that are
often burdensome and unwelcome.

101
 4. Emerging semantics
A. Tight integration

Labeling Example
Definition Definition
Labeling is the relationship in which the words Example relationships are those in which the visual
give names to parts or wholes of the visual and verbal elements are used to relate a class of
elements. objects or ideas with its specific instances.
Generally, the class of objects or ideas is
Example of labeling represented verbally and the instances are
represented visually or via a combination of both.
Satellite Data System

Memory
Example of example relationship

Sensing
A polygon is a multisided, closed, straight-lined figure.

device to
gather data
Compute and
generate
images or plots

Printer
^' lm witn
il£l
Idtamn fi| m
Tape with recorder
video recorder

In the example above, it could be argued that the

pictures could be omitted. But to do so would
make more ambiguous at least 2 of the verbal
elements:
Sensing
Memory Example of example relationship
device to
gather data
A great variety of forces, such as personal ethics
and organizational goals, are at work on
Although understandable, those 2 elements are
individuals in a group and, when the forces are
described at a level of abstraction that makes it shared, upon the group as a whole.
impossible to know what type of sensing device
and what kind of memory might be involved. The Personal
addition of the pictures resolves some of that ethics
ambiguity. Organizational Regulatory
goals inhibitions

Budgetary
Career goals
Removing the words and retaining the pictures reduction
puts the reader in the need-for-learning position
described under Substitution. (-M01) Labeling is
one of the most fundamental relationships between
words and objects in the sense that much of the
edifice of any natural language is based on it.

102
Types of Semantic Tight Integration (continued)

Reinforcement Completion
Definition Definition
Reinforcement is the relationship between words Completion is the relationship between words
and visual elements in which the visual elements and visual elements in which an idea begun with
help present a (generally) more abstract idea. words is continued and completed visually (or
They present the idea a second time, even though less frequently, vice versa).
it may be from the words
clearly interpretable
alone. Frequently, visual elements add rhetorical
qualities such as mood, style, lightness, and so
forth.

Example of reinforcement Example of completion

People inevitably bring forth

multiple viewpoints. Where there's a will,

there's a ...

In the example above, the visual reinforces the

ideas presented in words by showing how
different certain cognitive models are.

Example of reinforcement Example of completion

With hypertext, users can quickly jump
from one task to another. They've got us coming
and ...

creation
reference

103
 4. Emerging semantics
A. Tight integration

Chunk, cluster, and frame

Definition
Chunking, clustering, and framing are the This type of integration delineates units or chunks of
relationships between words and visual elements verbal or visual elements and may be used to
(usually shapes rather than images) in which the indicate flow, change of direction, transition,
shapes provide a visual structure for the ideas transformation or mutation, passage of time,
communicated by the words, usually via Gestalt connection, or different points of view.
perception principles. Most diagrams use this kind
of semantic integration.

Example of framing

The Western African Wildlife Management

Bioregion Simulation

The
«
International
Bioregional Organization

I'm happy Co be here via teleconferencing to You will have primary responsibility for the
Good morning. We're here and ready to go!
introduce you to our simulation. Are you there Tanyaka Wildlife Preserve.

Example of clustering Example of chunking

What Functions Are on the Financial 1 . Define the problem area to be simulated.

Department's Electronic Message System?

2. Define the objective and scope of the simulation.

3. Define the people and organizations involved.

4. Define the motives and purposes of the players.

5. Define the resources available to the players.

6. Determine the transactions to be simulated and the

decision rules to be followed.

7. Develop simulation games prototype.

8. Try out and modify the prototype.

104
Rhetorical Devices and Tight Integration

Semantic relationships between visual and verbal

elements are also created via classical rhetorical
devices such as metaphor, metonymy, and synecdoche.
Close examination of communication units that utilize
these rhetorical devices reveals that they exhibit one or
more of the types of integration cataloged on the
preceding pages in addition to exhibiting a particular
rhetorical device. In one sense, then, a kind of
multiple integration occurs.

Synecdoche Metonymy
Definition Definition
In a synecdoche, a part is used to represent a In metonymy, the name of one thing is used
whole, or vice versa. for that of another with which itis associated.

Example of synecdoche Example of metonymy

Make yours a full course ...
The White House said today ...

...in
electronic
information

In the example above, the meal is represented by Here, the White House stands for the president.
the plates and silverware. We do not see the The president is not seen and his (or her) name is
food, nor do we see the sequence of the serving of also not explicitly mentioned. In fact, the "No
the different courses of food or the people who comment" may not have come from the president
are eating the meal. Only some elements of the but from the White House staff, who "speak" for
total scene are needed to communicate the idea. the president.

The example also uses both completion and Some reinforcement is used, in that both the
reinforcement forms of integration. words White House and the illustration are
present.

105
 4. Emerging semantics
A. Tight integration

Metaphor
Definition
In visual language, different mixtures of verbal
In metaphor, one meaning or idea is used to
and visual components make the metaphor a very
represent a 2nd meaning or idea in order to
rich and expressive tool.
suggest an analogy or likeness between the 2.
Metaphors enable us to think about complex or
At this juncture, we are interested in simply
abstract ideas in terms of more familiar or
seeing that metaphor functions as a rhetorical
concrete ideas or experiences.
device in the tight integration of visual and verbal
elements. The next section (-^1 13—122) contains
Visual language metaphor has the capacity to
a deeper analysis of metaphorical integration.
incorporate multiple meanings. The visual
elements often provide the impact, emphasis,
mood, or tonality that reinforces the main idea but
that also triggers supporting or relevant ideas.

Example of metaphor Example of metaphor

Many Possible Intervention Points Branch Dut < in New

In attempting to solve the problem, you should not
overlook the possibility of many places for intervention.
W ays!

i ^\

\ ^ *
\
The visual conveys the problem via the spacial In this example, pictures of a conceptual tree and
metaphor of a labyrinth. The arrows indicate the a natural tree are integrated metaphorically with
possible intervention points. the idea of "branching out" applied in an
advertising firm. It suggests corporate growth or
In this example the ideas are probably expressed creativity coming out of a traditional
clearly enough with the text so that the visual organizational chart portrayed upside down.
cannot be classified as disambiguation. The
visual does reinforce the ideas presented by the This metaphor also shows integration with
words. reinforcement.

106
 .

Temporal Relationships and Tight Integration

Yet other instances of tight integration appear in the Division of labor

context of stories, operations, and other processes that A kind of division of labor exists in which some tasks
take place through time. A somewhat different set of (e.g., showing who is talking) are consistently
relationships between verbal and visual elements is performed by visual elements, whereas other tasks
seen in such "process" communications than are seen (e.g., quoting the exact speech) are nearly always
in static displays. More often than not, the verbal and executed by verbal elements, given that there is no
visual elements perform quite different, approximately equivalent visual way to present such
noninterchangeable tasks. information. (-»Chs. 5 and 6)

Voice (or sound), source, and situation Voice, setting, and mood
Definition Definition
In these situations, voice usually represented by
is In voiceand mood situations the verbal elements
words (often in speech or thought balloons), and often convey some specific information while the
source and situation are shown visually. visual provides a setting or mood. These
functions can be reversed.

Example of voice, source, and situation Example of voice, setting, and mood

Pi ' I-' 1 1 1 1
1 1™
™
'

}'
i
'

''r
I
'

l
'

l
1
, 1 . 1 . 1

r~|
|
'
How
II do
Now, CEO ', I.I, '

'
here is the .

^V-p^T' I I I I I e tl uu
of Generico, William - . . . ii

Stone. nrnrnr^i i i i \

T^W
' ' ' ' ' ' ' '

1 i i i i i i i

11
i

t
to
^
Hi
r
^^T
^?
\
. •.

S / / / S S S / S / / S
\
\
•.

\
s
\
\
\
-Jix
?*'.
-^H
•-.
^B
-

^ r
Hello. On today's chat
I want to describe how
we see our competitive
situation.

Example of voice, source, and situation

i *tl

I contain the
'databases.,

File
server

7W\ I can access any/

of the databases
from the server.
Which way to go?

107
 4. Emerging semantics
A. Tight integration

Description of stasis and change

Definition
Changes or stasis in aspects of a process can be represented in visual language using labels, descriptions, and
portrayal of the objects being changed.

Example of description of stasis and change

Change in time is indicated by the successive

panels and by the use of numbered stages.

How Fluorescent Lamps Work 7\

When the current is

turned on, electrodes

v
are heated by electric
current passing
through and emit free
electrons.
The rays of
The free ? .ultraviolet light
electrons strike strike phosphorous
atoms of atoms on the inside
mercury vapor of the glass tube,
rays, which emit which glows when
lltraviolet light. struck.

Visual elements such as arrows and glow

Words label ("electrodes") and describe
marks show relatively static structure as well
changes (e.g., "heated," "passing through").
as specific changes.

Example of description of stasis and change

The warehouse
planning committee
then focused on the This example shows transition from
question of office planning to accomplishment of
just-in-time delivery
the plan in the warehouse.
of parts to the
Scene-to-scene transitions often also
factory.
require verbal elements to clarify
how the transition should be
interpreted. Note that the transitions

The finished-
shown by the verbal and visual
products warehouse
elements indicate
• change in time
willbe examined at
the nextwarehouse • change in location
planning committee • change in characters
meeting. • change in viewpoint.

108
Size of Communication Unit and Tight Integration

As and complexity of a communication unit

the size This table uses the example of 3 differently sized
increase, in general, the sizeand complexity of the communication units, all dealing with the same subject
individual elements increase. That is, for example, the —
matter the eye — to illustrate the different levels of
amount of text in a single verbal chunk increases, and integration that are possible with each type of
often the number of verbal chunks increases as well. communication unit. (Information murals, the fourth
This greatly expands the ability to convey the whole as size of communication unit, have many of the same
well as the parts in the same unit, one of the major forms of integration as the information graphic, and
advantages of the infographic and infomural. are not included here.)

VLicon element Concept diagram

The cornea and

the aqueous
humor act as a
convex lens on
light rays entering
Example the eye.They
bend and
partially focus the
rays toward the
Context (not pupil.
shown):
Description of Context (not shown):
parts of the eye Series of concept
diagrams on the
operations of the eye
and their malfunctions

Contain a single sentence at

Verbal Usually consist of a single
minimum, but may contain 2 or 3
components word or phrase sentences

Usually quite simple, in

keeping with the kinds of
Visual Range from quite simple to
semantic functions they
components moderately complex
perform, such as identifying
ideas or focusing attention

Labeling
Type of
Labeling Visual example/verbal
integration description

109
 4. Emerging semantics
A. Tight integration

Information graphic

Parts of the Eye and Their Functions

2.The light 3. The function of 4. The inner

waves are the iris is to regulate lens focuses
initially bent by the amount of light light on the back
the cornea. entering the pupil. of the eye.
The cornea, the The iris contracts in
outer surface of bright light and opens 5. The ciliary
the eye, acts as in dim muscles flex to
an outer lens.
alter the shape
of the lens,
which changes
the focus of the
lens.

6. Light strikes the

retina, the area in the
back of the eye that
registers the photons
Context (not
of light entering the shown): Series of
eye. The photons information
1. Lightwaves activate the rods and graphics on the
are reflected from cones, which are operations of the
the object. specialized cells that
eye and their
act as photoreceptors.
malfunctions

Contain a number of blocks of text. Each block may contain words,

phrases, single sentences, or several sentences. The sentences are
closely linked to the visual parts (in most cases) by proximity and
linear connections, as well as by stylistic devices, such as color.

As complex as the communication situation requires. A major

advantage of infographics and information murals is that they can
incorporate as much complexity as is necessary and bring together
the visual elements with the verbal elements in a communication-
enhancing manner.

Labeling
Visual example/verbal description

110
Mere Juxtaposition Is Not Tight Integration

Words and images are usually assumed to be This drive illuminates another feature of semantic
semantically related they are syntactically
if tight integration. Mere juxtaposition of verbal and
linked. But what happens to our thinking process visual elements is not visual language. In fact,
when we place next to one another visual and verbal arbitrary juxtapositions of elements using any of the
elements that are not obviously related or are not Gestalt principles creates semantic obstacles that can,
related at all? Almost all of us will struggle valiantly in practical situations, also cause considerable waste
to create meaning out of nothing, to understand the of time and human effort. Visual language relies upon
close juxtaposition of the ideas conveyed by the —
semantic fusion and tight integration not mere
visuals and the words. juxtaposition —
to convey meaning.

We have an urge, a drive, to fit things into some

pattern. We will even seek some obscure, secret,
hidden, mysterious meaning because the elements,
verbal or visual, are connected in one of the Gestalt
ways.

I had no particular reason for selecting this arbitrary

j^^m Great times
collection of things. Yet the Gestalt principle of
•J^L are ahead!
Butter-side
down proximity governing perception makes us want to
give meaning to some set of relationships between
Danger! Watch
them. What connects them, however, is only their
physical closeness to each other. The lesson is

^^
out for these
things!
obvious: We must be vigilant in visual language,
perhaps more so than in prose, because readers will
?J.iJ n]

The cosmos
Listen
for it.

T attempt to make meaning out of elements whose

proximity may be accidental.

The Gestalt principle of good continuation suggests

M -
The brave
man
hard.
fought

T No
for a
place

jalopy.
subtly that this arbitrary collection of things in a
is somehow connected.
row

The Gestalt principle of connectedness urges us to

concept make meaning out of connections between objects.
basket
In attempting to create meaning out of this
illustration, the eye immediately traces the lines
connecting the objects and words. We then come to
a point of confusion because the words do not
system connect semantically.
function

smirk
fathom

111
 4. Emerging semantics
A. Tight integration

What do you see as belonging

Some things just belong together. together? Here, the individual
elements of style (e.g.,
Valve silhouettes, drawings with
more detail, different ways of
displaying type) exhibit the
Gestalt principle of similarity,
which pulls on us to connect
these arbitrarily similar items,
and our minds attempt to make
up some story or pattern that
explains the connection.

Movie
Cabbage

It is difficult not to see the

objects that are enclosed within
mechanical the boundary somehow
line as
connected. But again, we

A
immediately ask: How? As
with the other examples on this
page, the objects have been
randomly collected, and 4
objects and 2 words were
arbitrarily selected to be
injury encircled. There is no meaning
or pattern or connection other
than the false one created by the
Gestalt principle of common
region (or closed forms) that
guides our perception.
abracadabra
J^ds
**
112
Section B. Semantics of visual metaphors

Metaphors in Visual Language

Metaphor, in the classical conception, is a
device or ornament added to ordinary
Target: A simple metaphor
meaning. However, theories in modern

——
cognitive science particularly, those of
George Lakoff indicate that the use of
metaphor goes deeper than that. Metaphor,
Lakoff suggests, is the fundamental way in
which we understand and represent a large
number of concepts. Many metaphors are
correspondences or mappings that enable us to
think about complex or abstract ideas in terms
of more familiar or concrete ideas or
experiences.

We don't really have a choice about using or

not using metaphors. Our cognitive abilities
are thoroughly enmeshed in metaphors. If we
dig down under just about any communica-
tion, we will find that something is very often
understood in terms of something else.

Structure of metaphor
Metaphors have a structure in which we use a
source domain experience to understand a
target domain experience. Some metaphors
are relatively simple correspondences.

The project is a journey.

A
Target Source
domain domain

Components of the source experience are used

to understand the target experience. Some Other metaphors for goals
metaphors are based on complex human The "goals-are-targets" metaphor
experience, which furnishes a multitude of entails that a goal can be "shot for,"
aspects that can support understandings of the that is, that varying degrees of
target domain. closeness to the goal can be achieved.
Other ways of thinking about a goal are
Entailments binary— all or nothing. Still other
Metaphors have entailments, Lakoff points ways of thinking about goals
out. The components of the source domain, in metaphorically are more vague and
other words, carry over to the target domain. visionary, such as the sun rising over
For example, because the structure of a target the distant mountains.
in an archery contest includes varying degrees
of closeness to the bull's-eye, viewers of the
slide to the right will understand that their
goals for the year have gradations. And
because a journey entails a vehicle with a
driver, a criticism of a metaphorical journey (a
project) will reflect on the metaphorical driver
(project leader).

113
 4. Emerging semantics
B.Visual metaphors

Journey: A more complex metaphor

The project is a journey. Aspects of the project are thought of in
terms o f a journey
Target domain Source domain
We've been
Let's get this
parked in neutral
The journey one of the most powerful
is show on the
too long
metaphors for process. Because most road!

people have taken trips, they share

common experiences from which to draw.
Many processes are so multifaceted,
complex, and unique in their details that
they require metaphorical or
multimetaphorical expression. Using the
idea of a trip as an underlying metaphor We may be on a
enables us to quickly conceptualize and different journey
communicate complex ideas about a than the rest of the

process using the more familiar Vcompany.

experiences in journeys.

Project team Power issues

corresponds to correspond to who
travelers. is at the wheel. Difficulties in the project are articulated
The project as impediments on the road
corresponds to
the vehicle. We're caught
/We are in a traffic
Because the vehicle is a having a circle.
container, the members of J
Common goals bumpy
the team have to go to the correspond to period.
same place (i.e., toward a destinations.
common destination.)
Decisions about the
project correspond to
We're just
decisions about what
spinning
direction to turn. I think this is
our wheels
a detour.

The metaphorical vehicle can be different kinds

114
Example: Metaphors for Time

Time is usually understood in terms of metaphors Structure of the metaphor

formotion and space. George Lakoff points out that Iftime is understood via the metaphor of a moving
our 5 senses do not include any time detectors. He object, then the structure of our understanding of
claims that very early in our lives we notice time is based on the structure of our understanding
movement and change and begin to construct an of motion. Pieces of time are objects that move. We
understanding of time metaphorically out of that break time into "chunks," which are in motion.
experience. He concludes, "it makes good
biological sense that time should be understood in Metaphors have entailments
terms of things and motion." Lakoff s evidence for Lakoff points out that, "since motion is continuous
this claim is primarily linguistic, as we often talk and one-dimensional, the passage of time is
about time as a moving object. continuous and one-dimensional." The metaphor
also entails the idea that "time has extension, and
can be measured." We use these entailments to
understand new things about the target domain.

Time as a moving object

Voming months Summer
Christmas
September
In the coming
months, our
project will
achieve its goals

115
 '

4. Emerging semantics
B.Visual metaphors

Time as an abstract idea isn't always represented by

the same metaphor. In visual terms,
it's frequently

represented as an arrow, or as divisions in space.

These examples of visual metaphors for time illustrate
the flexibility of both metaphors and visual language.

Source Domain
Arrow
whose
and further
shape can
be visually
abstracted
as
as

is
integrated
into the
Source Domain
metaphor
Two-dimensiona
measurement
Time is an arrow of objects

an example of
which is shown
below

Target domain: Time line

A Brief History of Project Alpha

_, Feasibility First Congress _. _

Planning _A
M Study . ' _ ,. ;? Phase 2
Report
K Funds _
Begins _ . . _. . . Begins can be integrated
Funded Issued Project , with the idea of

\ / / / in this example,
-years are the unit
of measure
the division of
time into units

1970 1975 1980 1985 1990 1995 2000 Person-

hours

90
Plar i . in this example,
80 months are the
In thebottom example, the unit of measure

arrows represent different 70 Pilot Studv2-

chunks of effort, as "V
60
opposed to time.
length of the arrow
The
50
\
represents duration of the
and
40
Implerm *nt
y
effort (i.e.,

the volume of the arrow

the time),
30 A
represents size of effort (or 20
Evaluate >
expenditure of resources).
10
JFM AMJ JASOND
116
 .

The Structure of Visual Metaphors

We create meaning out of metaphors via a semantic The example metaphor on these pages illustrates this
fusion process similar to that previously described. how important it is that
process, and also illustrates all
(-»97) Each visual and verbal source domain of any viewers of a visual metaphor have access to similar
particular metaphor resonates with several different ideas about the source domains.
aspects of meaning. Depending upon the context of
the target domain(s), particular aspects are brought to
bear on the target domain(s).

visual
metaphors

Quarterly Targets Our Goal: Reduce Each Our goals for this year
Delivery by 15 Minutes

Increase Profits

1. Increase Profits

Improve Service 2. Improve Service

3. Open Up Foreign Markets

Open Up Foreign Markets

In this example, the word "targets" In this example, the word "goal" is implicitly In this example, the word "goals" is

explicitly links to the visual targets, which linked to the visual target, which serves as a implicitly linked to the visual target, which
also function asfocusers. (-»185) background for the visual representation of serves as a background for the verbal list

the goal itself. of goals.

117
4. Emerging semantics
B.Visual metaphors
 " "

Division of Labor in Visual Language Metaphors

Both the visual and the verbal elements of visual A visual metaphor can be used to support a literal
language lend themselves well to metaphorical verbal statement, or vice versa. Both the verbal and
expression. The possible combinations of metaphor visual elements can be metaphorical in nature, or
and literal statement give visual language users more neither may be. The table on these 2 pages sets forth
nuanced ways to communicate meaning. all the possibilities, with notes on relative
effectiveness.

Verbal explicit Visual explicit

The
Bradford
Project

The comment, "The

project is in good shape,
actually reveals another
implicit metaphor for This is an example of congruence, in which the 2 explicit metaphors
which the source domaii support each other. In terms of the categories of tight integration
is"good shape" (a discussed in the previous chapter, this example also exhibits mutual
Gestalt perception idea; reinforcement. (-M03) Note how the use of explicit verbal and visual
->75)and the target elements strengthens the presentation.
domain is "the project.
The "good shape" Verbal implicit Visual explicit
metaphor overlaps with
the visual aircraft The early phase of
metaphor. the project is

~^y achieving our goals

for both budget and
time.
"V£

Here, the visual shows the metaphor, and although the verbal
elements do not mention the "our project is like a journey on an
aircraft" metaphor, they are congruent with the visual metaphorical
message. Making the visual explicit while keeping the verbal implicit
invites reader misunderstanding, however, which may be avoided
either by choosing a nonambiguous visual metaphor or by using a
verbal metaphor as well.

119
 4. Emerging semantics
B. Visual metaphors

Verbal explicit Visual implicit

The
Bradford This project
Project is really
taking off!

'-%
This example represents a common situation, in which a
communicator uses verbal metaphors that suggest a visual scene but
do not support or reinforce the verbal metaphor with any kind of
visual element. Situations like these are prime candidates for visual
language intervention.

Verbal implicit Visual implicit

( The early phase of

the project is
The
achieving our goals Bradford
for both budget and Project
time.
v
J
^

If the
MwffW ^ L

communication unit contains neither implicit nor explicit

reference to a metaphor, there may be no metaphor present. Here,
the speaker's rather neutral comment contains no metaphor, and
there is no visual to suggest a metaphorical connection to the
words.

120
Using Metaphors in Different Scales
of Communication Units

The ways in which visual metaphor can be used to The table on this page catalogs examples of visual
createmetaphor depends in part on the size of the —
metaphors at different size scales how they can be
communication unit that the metaphor is to be used in. used, and for what kinds of purposes.

Icon/VLicon element Concept diagram

Turn on the faucet and

get an ocean of data. j
Data pipe

Data pipe

Example

InfoSurfboard

With our new software, the user can

\ surf the information flow.

At this scale, the source Because of limits imposed by concept diagram is

size, a
and target domains of a rarely able to represent a visual metaphor in its entirety.
visual metaphor need to The important question therefore becomes, what part of the
be instantly identifiable. metaphor should each diagram frame? This example
Here, a common illustrates metaphors for data. The idea behind the source
Notes metaphor in the domain is that the data flow, if uncontrolled, will
database profession, the —
overwhelm. The 2nd metaphor surfing raises the —
data pipe, is used to possibility of skilled data management. Although the data
identify a function on a pipe metaphor could be illustrated in more detail, with
software application spigots and pipes and so forth, those components are less
interface. central to the message.

121
 4. Emerging semantics
B.Visual metaphors

Information graphic or information mural

In an information graphic or mural, the metaphor can be more complex

and multifaceted, although it is important to remember that a
metaphorical representation is still a simplified model.

122
 . .

Section C. Diagram semantics

Diagram Vocabulary
We have noted that a large number of disciplines have Functions of diagrams
contributed to the vocabulary, syntax, and semantics Diagrams can serve several different functions:
of visual language. Diagramming, one of the A. Represent complex relationships
foundational disciplines, is the topic of this section. B. Make the abstract concrete
Diagrams qualify as prototypical examples of visual C. Show changes in time and branching
language communication: So tight is the integration in D. Show external, internal, and conceptual structure.
almost any kind of diagram, it is impossible to
separate the verbal and visual parts and still retain
meaning. One way to highlight the tight verbal-visual A. Represent complex relationships. Problems that
integration of a diagram is to observe how occur when the number of novel elements and their
meaningless it becomes when separated into its connections go beyond the capacity of our short-term
component parts. memory (-*237) can be alleviated with diagrams.
Example:

HOW TO APPROVE OR DISAPPROVE AN ORDER

X^JSP and IF special
Input data IF credit and IF pay clearance has
Sensing Memory
device to limit is ... experience is . .
been obtained . .
THEN...
gather data
1 1 II 1
OK approve order
Compute and
generate questionable favorable approve order
images or plots
not favorable not favorable yes approve order
Output
... with printer
not favorable not favorable no return order

on paper

B. Make the abstract concrete. The brain's

concept-creating and operating system is very
flexible, enabling us to create models of relevant
phenomena at many different levels of abstraction.
Spoken or written prose and a variety of context
markers enable us to describe most of these models
quite easily. Diagrams help us organize and manage
problems and issues that arise when the elements are
highly abstract.
Example:

Words Images Shapes KEY RELATIONSHIPS REQUIRED BY PLAN

Sensing Input activities
device to Memory data
gather data
Compute and
generate
Output images or
plots
..with pnnter
on paper
Interpret
on tape with
...
output
video recorder
... on film with

film recorder

123
 4. Emerging semantics
C. Diagrams

C. Show changes in time and branching. Language • Diagrams typically use location to group
arranged in conventional sequential prose sentences information about a single element, avoiding the
that follow one after another in paragraphs has need to match symbolic labels.
inherent difficulty representing segmented sequences • Diagrams automatically support a large number of
of descriptions or functions, and has even more perceptual inferences, which are extremely easy for
difficulty when there is branching involved. humans."
Example:
Richard E. Mayer and Joan K. Gallini add that
PILOT Complete
PROJECT Begin
Initial
diagrams "help learners build runnable mental
Initial

L
Evaluation Evaluation
N, models" that portray "each major state that each
component can be in and the relations between a state
Begin Complete change in one component and state changes in other
Begin Complete Building
Building
Pilot Pilot Prototype components."

V
Prototype
Project Project

A.
Complete X Diagrams are better representations of
Initial knowledge
Survey of Begin Complete Begin Complete
Need Marketing Marketing Production Production
Simon and Larkin assert that the advantages of
Planning Planning Plan Plan diagrams are "computational" in nature. In other
words, "diagrams can be better representations not
because they contain more information, but because
the indexing of this information can support extremely
useful and efficient computational processes." As we
D. Show external, internal, and conceptual shall see in this section, there are a fair number of
structure. Both realistic structures and those that different types of diagrams, each of which has a
cannot be seen (either because they are inaccessible or distinct syntax and semantics that must be learned, just
because they are conceptual) are often more as the syntax and semantics of a natural language must
effectively communicated with diagrams than with be. Once learned, diagrams enable the user to solve
prose descriptions. problems or, in Simon and Larkin's terms, to perform
"efficient computational processes" with them.

Flow of Air over a Geographical Area Caution: Not every diagram is superior
But not every diagram is worth 10,000 words.
Diagrams must be specifically developed to support
computational processes. Any group of diagrammatic
elements can be placed together in some sort of figure
that resembles a diagram. But mere placement does
not ensure that the elements are accurately combined
and organized.

Flow of Air over the Wing of an Aircraft "Similarly, although every diagram supports some
easy perceptual inferences, nothing ensures that these
inferences must be useful in the problem-solving
process. Failing to use these features is probably part
of the reason why some diagrams seem not to help
solvers, while others do provide significant help,"
write Simon and Larkin. Both the Mayer and Gallini
Why diagrams are superior and the Simon and Larkin studies reinforce the idea
that, although diagrams have important
In an article called"A Diagram is (Sometimes) Worth
10,000 Words," Herbert Simon and Jill Larkin communicative functions, not all of the ideas always
conclude, "A diagram can be superior to a verbal should be put on the same diagram. Rather, groups of
description for solving problems because:
diagrams are often necessary to get all of the points
• Diagrams can group together all information that is across.

used together, thus avoiding large amounts of

searching for the elements needed to make a
problem-solving inference.
124
 . .

Semantic Analysis of Diagrams

A full semantic analysis of all kinds of diagrams has

Point of view
yet to be accomplished. The scheme I propose on
Point of view is often implicit and not commented upon
these 2 pages is intended as a preliminary outline for
in any of the verbal discussions that accompany
such an analysis. Once all of a diagram's
diagrams. The reader is frequently left to decipher
components are spelled it becomes immediately
out,
whether a diagram contains static structural or
obvious that there is a lot going on even in a
organizational features or whether it illustrates some
relatively simple diagram like this one. It suggests
kind of dynamic. Point of view, however, is frequently
that there is much more than meets the eye to
inferable from the title and sometimes from the visual
constructing and interpreting diagrams and that a
elements. Some points of view include:
considerable learning process is necessary. What is
1 a general idea for a process, plan, or procedure
also suggested by this analysis is that often we use
2. a repetitive set of stages in a project (i.e., a cycle)
too little text, when more text should actually be
3. a specific plan, or process, procedure for a specific
used to make the information more immediately
organization.
accessible to the general reader.
This example: Specific project for specific parts of an
organization.
Comment: Indicated by the title.

Type of subject matter

•Plan
I for Pilot Project
Subject matter is characterized in general terms.
Possible subject matter includes:
1 natural physical processes Conduct informal
2. operation of machines technical discussions
3. historical processes
4. human and organizational processes
5. plans.
This example: Plan for a project.
Comment: Indicated by the title. Conduct
initial survey
of need

Degree of conventionality/standards
Each type of diagram has a convention of
-*Jan Feb Mar Apr
standardized symbols, which can range from
flexible to relatively rigid. (-M31-132)
This example: Fairly conventional.
Comment: Boxes and arrows have achieved a
wide degree of acceptance as a standard for
expressing stages in a project.

Context of subject matter

The actual content of a diagram is embedded in
human or organizational needs or functions. The
content typically provides enough information to
enable readers to situate the diagram within its

context. Possible contexts range from "the design

diagram that I drew on a napkin at lunch" to very
formal diagrams in patent applications. Type of Diagram
This example: Takes place within a specific It is useful to group different kinds of similar diagrams
organization and during a particular time period. into classes. The following pages introduce a sixfold
Comment: Inferable from title and from subject taxonomy of the major kinds of diagrams.
matter and time line. This example: Activity/stage diagram.

125
 .

4. Emerging semantics
C. Diagrams

Temporal aspect
How is time presented in the diagram? Is the temporal aspect the present, the

past, a kind nontemporal point of view? Temporal aspects include:

of ideal Locational aspect
1 time past (e.g., a diagram illustrating a historical point of view) In some diagrams, the location

2. no specific time (e.g., a diagram that shows how a process works in general) of the processes, procedures,

3. time future and plans are important and

This example: Specific future. specifically indicated on the

Comment: Inferred from title. Time is divided into chunks indicated by the diagram (usually by words, but
boxes connected by arrows. The units of time are specified on bottom of sometimes by VLicon elements).
diagram. The diagram shows time connections between stages (one has to This example: None shown.
happen after the other) and specification of general times of expected Comment: Partial locational

occurrence of the tasks, but no specific specification (e.g., a deadline or target information could be inferred by
date). someone familiar with the
organization.

Level of detail
The degree to which the
components are named,
described, or represented is

another focus of analysis. The

level of detail flows from the
specific communication needs
Test Build of the diagram.
pilot prototype This example: Names of
project activities.
Comment: Indicated by words

•- in individual boxes.
Plan
production

May Jun Jul Aug Sep

Context of document (-M 91-1 92)
The document is different from its

subject matter and has its own

context. It is important to specify
the location and role of the diagram
within the larger context of the
document and its presentation: An
exhibit in a report, for example, is
Semantic rules observed different from a slide in a series for a

The results of semantic analysis are frequently represented as rules. I

visual presentation.

present several categories of diagrams with straightforward rulelike This example: Not specified.
descriptions in order to illustrate the kind of semantic rules that can be Comment: May be a one-page
formulated about visual language. (-M 28-1 31) In many other places in handout or a diagram drawn on a
this book, however, prefer to use less formal presentation.
I
whiteboard, but only the author and
This example: Words specify name of event. Arrows indicate what event anyone else who was present at
is followed by what next event. Boxes provide boundaries for name of development would know. Some
event. diagrams contain the name of the

Comment: A assignments of meaning are possible for any

variety of author, the date, and other
visual element. Assignment is inferred in this diagram because no key is identifying contextual information.

provided.

126
Types of Diagrams

The following 4 pages describe 6 major classes of and activities. Although they do not present all
diagrams that a theory of semantics must address. possible diagram types, they offer a wide variety,
These diagrams represent the fundamental ways in sufficient for our exploration of semantic features.

Type of diagram
——
which we look at the structure and process of events
wnmnim

Typical example
mi iii iiiim

Schematic of diagram semantics

Cluster
diagram

The syntax and topology of cluster

diagrams is treated in depth later.
(-M87)

Wind Tunnel
MMMI
Shed Wind Driver Control Equipment
belongs
to
Structure/
Support Blade Assembly Motor
organization
r I

diagram Name of Name of

Blades Rotor Assembly
object/ object/
I
part part
Rotor Rotor Bearing
Shaft Shield Assembly

1 . Define the problem area to be simulated.

Name of
2. Define the objective and scope of the simulation. followed step
by

3. Define the people and organizations involved. I

Name of
step
4. Define the motives and purposes of the players.
Activity/
event/step
diagram 5. Define the resources available to the players.

Indication of what
6. Determine the transactions to be simulated and the activity to perform

decision rules to be followed.

Develop simulation games prototype.

followed-
by I
7. Indication of what
activity to perform

8. Try out and modify the prototype.

127
 4. Emerging semantics
C. Diagrams

Semantic content of words Semantic content of visual elements

Words may
Lines may convey a variety of meanings,
• name objects or parts of objects
such as
• describe the object
• connected to
• describe functions
• related to
• indicate location
• associated with
• and perform many other similar
descriptive functions
Icons or illustrations can represent
objects, parts of objects, locations, etc.

Overall combination of verbal and visual elements portrays the structure of

what can be called semantic space of the subject matter.

Lines may convey

• is divided into (for physical things)

Words may • is a part of

• name objects or parts of objects • reports to (for organizations)

• describe functions or physical structure
Icons or illustrations can represent
objects, parts of objects, locations, etc.

Overall combination of verbal and visual elements shows division of elements

into subcategories and/or the merger of subcategories into groups.

Words may
• name the steps
Arrows may convey
to be performed
• next
• indicate the activity to be performed
• followed by
• locate events
• possibly followed by
• describe functions
• and perform many other similar
Icons or illustrations can describe or
descriptive functions
locate an event.

Overall combination of visual and verbal elements portrays a sequence.

Branching is permitted, that is, more than one step, activity, or action may
come from a preceding step.

Three more types of diagrams

are described on next page.

128
 —
Types of Diagrams (continued)

neaoei
Type of diagram Typical example Schematic of diagram semantics

Block diagram of data flow

through a von Neuman computer

System flow
diagram
T Input

Processing
^ Memory
Path and direction of flow

Name of
object/
part

\
Output

Plan for Pilot Project

Informal technical
discussions completed Activities
Prototype

Event/state Y Pilot project

done Event
f
Event
in the

V
in the
diagram testing
project
project
Initial completed Production
survey plan
completed finished

Type 1 . Activity/stage diagram

Decode unit
Execution unit No activities,
Fetch unit of
analyzes the performs the only causal connection
computer
line of code action that the
copies one
line of code
and decides decode unit Event i Event
what indicates
into the data is

processor next.
register.
should do.

Activity/
stage Type 2 Activity/stage diagram

diagram Plan for Pilot Project

Causal connection and/or
Conduct informal flow and/or what happens
technical discussions
next
Build

\ Test

Conduct
initial

of need
survey
. pilot

project
X prototype

Plan
production
Activity
k Activity

129
 4. Emerging semantics
C. Diagrams

Semantic content of words Semantic content of visual elements

Words may Arrows may represent actual or

• name objects or parts of objects possible
• describe the object • path or direction of flow of
• describe functions information, control, action, or
• indicate location decision
• and perform many other similar descriptive
functions Icons or illustrations may describe
or locate the object or part.

Overall combination of visual and verbal elements portrays the system components and its

paths of flow. Branching is possible in this format.

Words may Arrows represent

• indicate beginning or end of event • processes
• locate events • activities
• describe functions
• and perform many other similar Icons or illustrations may describe
descriptive functions or locate events.

Overall combination of visual and verbal elements portrays the system states or events in
the system, but not the activities that produce the states or events. Branching is possible in
this format.

Words may Arrows may represent

• name events (usually instantaneous events or • causes
time durations that are treated as instantaneous) • next
• describe the event • followed by
• describe functions • possibly followed by
• locate the event
• and perform many other similar descriptive Icons or illustrations may describe
functions or locate events or participants.

Overall combination of visual and verbal elements portrays the sequence of system activities.
Branching is possible in this format.

Words may Arrows may represent

name events • next
• describe events • followed by
• locate events • possibly followed by
• describe functions
• and perform many other similar Icons or illustrations may describe
descriptive functions or locate event.

Overall combination of visual and verbal elements portrays the sequence of system activities.
Branching is possible in this format.

130
Types of Highly Standardized Diagrams
Semantics depends on stable meanings that The diagrams on this page are borrowed from the
communities create for themselves. We now turn our schema produced by James Martin and Carma
attention to the question of such highly standardized McClure, who have summarized the semantics of
meanings in diagrams. Our examples come from diagramming for data processing. They propose an
computing, a discipline in which various eightfold classification based on levels of detail from
diagrammatic inventions have been developed into corporate wide to detailed planning for software code;
software programs that aid analysts in the portrayal of they illustrate their classification with diagrams taken
data-processing systems. from a variety of sources. Each of the systems is
highly standardized.

Data (structure)

Classification
(Martin and McClure)
Name and definition Example

Entity-relationship diagram
An entity is something real or abstract product
in an organization about which data is
entity <^ product specifications
Strategic overview stored. An entity-relationship diagram
of corporate data shows the relationships between
association line data
different kinds of entities and the data
shows one-to-many
that are connected with them at a high relationship
level of detail.

Data structure diagram

A data structure diagram shows the data item
Detailed logical
associations between data items at a
data model
high level of detail. association line
data item
shows one-to-one
relationship

street
Warnier-Orr diagram file header _ apt. #
name
A Warnier-Orr chart represents personnel city
Program-level address
program structures, reports, or data file state
view of data P hone
structures with multiple sets of file body <
zip
ss. #
parentheses.
employee class

personnel file

Michael Jackson diagram

The Jackson diagram represents file header file body
Program usage
program and data structures
of data
hierarchically with tree structures. name address phone ss. # employee class

street apt. # city state zip

131
 . .

4. Emerging semantics
C. Diagrams

Even though the diagrams on this page and the

highly standardized diagrams of other communities
are developed to service specialized purposes, many
of them eventually enjoy broader use —
evidence of
the synthesis and integration that visual language
encourages.

Activities (process)

Classification
(Martin and McClure)
Name and definition Example

Publishing Sales Field sales

Decomposition diagram Division Direct mail Plan mailings
Strategic overview A decomposition diagram Buy new lists
Finance Update old lists
of corporate breaks the activities and
functions functions of an organization
into levels of detail.
Operations

validate personnel file

validate file header
Action diagram validate file body
Logical An action diagram lays out check name
relationship among a specific set of steps and check address
processes decisions required to if errors

accomplish a function. go to error recovery

else
go to validate personal data

INPUT PROCESS OUTPUT

fflPO diagram add new 1 create new
Represents a hierarchical name print new
Overall program Update record
additions to
input-process-output Personnel address 2. validate new
structure
structure as performed by phone => information
=> personnel file
File
report
computer software. ss# 3. add new
employee class information

HOW TO APPROVE OR DISAPPROVE AN ORDER

and IF special
IF credit and IF pay clearance has
Decision table diagram limit is experience THEN
. . . is ... ; been obtained . . . . .

A decision table presents a

Detailed
detailed level of program
OK approve order
program logic
execution in the form of questionable favorable approve order
an if-then table.
not favorable not favorable yes approve order

not favorable not favorable no return order to sales dept.

132
 —
When Vocabularies Intersect

Diagramming isone of the primary vocabularies of Two of the more interesting confluences in recent
visual language. Although it has origins in specialized years are between diagramming and cartoon
disciplines, all but its most highly standardized conventions and between computer interface
"dialects" are understandable to the casual reader. As iconography and cartooning. These conjunctions
diagrams emerge from the individual disciplines in —
work that is, enable effective communication
which they originate and become part of the general because each of the vocabularies involved is
vocabulary of visual language, they encounter other compatible with the other.
visual language vocabularies. The intersection and
merging of different visual vocabularies is part of the
definition of "tight integration."

Cartoons and business diagramming merge

Business ideas are increasingly being communicated
with the help of cartoon conventions. The example
here shows the rapidity with which a document
travels up the corporate organization chart. The
example combines cartoons, diagrams, and lifelike
illustrations into one efficient communication unit.

Cartoons in scientific diagrams What is interesting for our present study is the

The merging of cartoon and diagrammatic appearance of cartoonlike elements in the diagram
conventions is dramatically illustrated in an article accompanying the article. (I have redrawn part of
on cellular suicide that appeared in Science the diagram, omitting the detailed genetic
magazine in 1995. information.) When cartoon vocabulary appears in
the most sober of scientific magazines, the
integration that characterizes visual language has
surely become mainstream.

\ Decision to die ^ Execution of death

/
^~^ Engulfment ^ Degradation

(Healthy cell
(Healthy cell) (Dead cell) (Engulfing cell)
committed to die)

133
 4. Emerging semantics
C. Diagrams

Cartoon conventions and computer interfaces

As computer interfaces become more complex, designers
have turned more often to cartoon conventions to
enhance usability and ease the learning process. Why
cartoons? Because they are friendly and familiar to the
vast majority of us. The next section explores in more
detail what the cartoon vocabulary has to offer.

Speech balloon Help!

The speech balloon convention appears as a
pop-up element in computer interfaces, in Apple Extras
^r I

particular on the Macintosh computer, where

they are used to explain the meaning of icons
This is a folder— a place to store
and other components of computer related files. Folders can contain files
functionality that are not readily intuited. This and other folders.

use of the speech balloon on a computer

Change the icon's name by clicking
operating system, millions of which are sold
.on the name and typing.
around the world in a single year, has
contributed to the integration of cartoon
vocabulary into mainstream communication.
^^^^^^^^^^^

Speed lines show Dotted lines show

icon in motion previous location

Iconization of cartoons
Cartoon-style representations are well suited
for use as icons in software interfaces. Such
iconized cartoons, combined with the use of
other conventions of cartooning, show the Collisions show
degree to which software designers have taken ncompatibilities
advantage of the rich vocabulary of cartoon
conventions to achieve their communicative
intent.

134
 —
Section D. Semantics of cartooning

Cartoon Conventions
We have seen how diagramming vocabulary is central Often, cartoonists use a wider panel to indicate a
to visual language. A 2nd, complementary longer amount of time, although such a panel
vocabulary, comes from a quite different arena sometimes represents simply a wide-angle view of a
cartooning. Cartoons (and comic books) have swept scene.
rapidly around the globe in this century. What started
as an invention of individual artists has gradually
converged, stabilized, and become standardized, and is
now being merged with diagrams and other branches
of visual language vocabulary and syntax. Cartoons
are understood by people of all ages in many, if not
most, countries. The increased use of cartooning
conventions is an important part of the development of
r
an integrated, global visual language.
Expressive shapes and sizes
Panels and time/space representation Panels express a variety of conventional feelings or
Cartoonists have developed the use of panels of moods through variations in size and shape. These
and patterns to represent the
different sizes, shapes, conventions have come to be understood through
passage of time and the changing dynamics of actions repeated use.
(-M53-154), as well as changes of location and point
of view. The panels control the reader's focus and Rectangles usually
path through the story and are divided in rough indicate present time
correspondence with the way we divide time into and are the standard
chunks of days, hours, minutes, and so forth. view.

Chunks of time Panels of various

The basic convention is that one panel represents one shapes obtain their
duration of time in some space from some point of impact by departing
view. I should note in passing that this division of from the standard.
time into overt chunks is similar to that found in
diagrams of process and movement (-^ 171—172), as
well as in the steps of procedures (-> 169-1 70).
A flashback to past time is
sometimes indicated by a
rectangular cloud panel.

• Time 1 • Time 2 • Time 3

• Place 1 • Place (may • Place (may
• Point of view 1 change) change) Sharp jagged edges indicate
• Point of view • Point of view heightened emotion in a panel.
(may change) (may change)

Rounded edges (like the

Flow of time outline of a cloud) often
Generally, passage of time is represented from left to indicate that the entire scene
right, top to bottom. is taking place in thought.

Other shapes add variety to

the expressive vocabulary.
These often do not have a
>: 1 specific verbal equivalent.

Sometimes the absence of panel outlines can

On occasion, one can find in some documents
convey the idea of unlimited space.
deliberate violation of this convention.

135
 4. Emerging semantics
D. Cartooning

Physical phenomena
Another vocabulary that cartooning contributes to
visual language involves the representation of
natural or physical phenomena. The elegant
simplicity of these conventions enables
communicators to refer to natural phenomena
without employing elaborate photographic or artistic
images.
Rain Snow Light

Events happen in the world that

cartoonists try to capture with
the simplest of drawings. (

1 1

Explosions and
Smells Heat waves collisions Vibration

Conventionalized
expressions are used
to capture some of
thesephenomena,
which are often not
actually visible (e.g., Sight Invisibility Sending energy
vibration), visible
only fleetingly, or
impossible to see.

W^
Motion
Cartoons have contributed the convention of the motion or speed line to visual language vocabulary.
These lines express the direction, mode, and intensity of movement. (-> 17 1-172) Speed lines and other
indications of motion are not visible in nature, of course, but in art they have become understood as
conventions.

Speed lines and smoke Hop lines Path Hit locations Bounce lines

%
136
^'
^
' 1
\ \\
Cartoon Conventions (continued)

The inventiveness of cartoonists is not limited to Cartoon conventions have brought expressive gestures
expressions of time, space, motion, or natural into visual language. The use of gestures in cartoon
phenomena. Cartoonists have developed visual panels has emerged as a visual language vocabulary
conventions to express various and subtle human for use in icons or VLicon elements.
experiences and ideas.

Gestures
Hand gestures can echo
verbal metaphors, such as
"being under the thumb
of someone or some
organization.

The human
tendency to
make fists as a
gesture of
anger is
echoed in
cartooning.

Physical experience Breathing Pain

Cartoonists have also
built up a rich variety of
signs for embodied
experience. Here we see
some of these
conventions:

Sleeping Illness Dizziness

-Jt
*

z A TV ad asks: fJ
1

zz "Did you get J A ^J !•*) r "m o/

your Z's?"
[
+
s
1 A
C6^—
i

v_ ^< ^J 1 I

137
 4. Emerging semantics
D. Cartooning

Speech balloons
The content, size, and form of the speech balloon convey emotions and
subtle expressions. For example, boldface frequently expresses
loudness. The speech balloon has been extended to include a huge
variety of moods and ideas.

Thought balloons
The cartoonist presents internal dialog by
using the convention of the thought
balloon — a cloud containing words, images,
or symbols.

Metaphor sources for cartoon ideas

Cartoons frequently present visual versions of the
metaphors we encounter in speech.

Having an idea Love

A light went off in his head The physical heart has
as he thought of a brilliant become a universal metaphor
new idea. The metaphor is for love. Cartoonists have
based on the idea that picked up this symbol and
gaining new understanding use it to represent both
is like going from darkness thought and emotion.
into light.

Explosive thought
Ideas are like weapons;
they can explode in your
head. These metaphors
provide a source for visual
representations of thought.

138
Emotional Expression and Faces

Universal emotional expression

Psychologist Paul Ekman has researched the Laughter
crosscultural expression of emotions. It seems that
people in all cultures around the world thus far
observed share a common interpretation of facial
expressions depicting basic human emotions.
Cartoonists around the world also use substantially
similar techniques to show emotion. Here is a small
Happiness
sampling of the many possible emotional expressions Laughter
now available in the vocabulary of visual language. Happiness

139
 4. Emerging semantics
D. Cartooning

Conventional emotional expression

Cartoon conventions provide an even wider variety of
emotional expressions. Many of these expressions
have emerged through visual adaptation of verbal
metaphor (-»1 13), although some, such as the
"confusion marks" illustrated below, are of unknown
or unclear origin.

Anger Surprise Hateful

"Breathing fire" "He was so thoughts
and "so angry surprised his hair "His eyes
that smoke stood straight up threw
came out of his on his head" is daggers."
ears" are likely very likely the
verbal sources verbal source of
of this visual this visual
metaphor. metaphor.

Pop-eyed Pain Agitation

surprise or fear "He was hit so Agitation is
"I was so hard he saw frequently
surprised my stars." shown by
eyes almost facial expression
popped out of plus lines to
my head." suggest head
movement.

Innocence or \ \
Dark Worry
goodness thoughts The expression of
A takeoff from "He was so extreme concern,
religious morose you worry, or fear is
paintings, the
halo expresses
^ n could see a
black cloud
frequently
accomplished by
innocence and over his head." showing sweat.
beneficence.

Frazzled Confusion Emanating anger

nerves Sometimes a One of the most
"My nerves conventional common
were jangled," symbol is adopted augmentations to an
or, "It was as if I together with an expression is a
was hit by a jolt expression to variety of
of electricity." indicate a punctuation marks
particular feeling. to indicate angry
expletives.

140
Typography in Comics
Standard typography manipulates the size and form of What kinds of sounds
letters forexpression; boldface and italics are the
most widely used for emphasis. Cartoonists have
gone beyond this norm, often making the letters very
large to indicate loudness of sound and to convey
visual impact.

Verbal-visual onomatopoeias
Indeed, cartoonists have invented a sublanguage that
is both verbal and visual, with special vocabularies to
express many sorts of phenomena, thoughts, and
actions. They "show" sounds by dramatizing them
typographically and by adding a variety of visual
elements (such as explosions) to the words. These
verbal-visual onomatopoeias have spread from
cartoons to graphic novels and advertising.

These typography conventions are becoming more

frequently used on TV and on film; they are often
intermixed with still photography and movies to make
a particular point. As the barriers between words and
images continue to break down, the integration of
cartoon-based words and photography (or realistic
illustration) is likely to result in a whole new genre of
visual language.

if i i_
ruTiuinsTiunRni-yvuiORj

OOF/

141
 4. Emerging semantics
D. Cartooning

can be shown?
Sounds created by human technology

^F Sounds of explosions

tick tick t :k tick tick

tock to:k tock tock

Sounds of collisions,
motors, and horns

r
OT

142
Section E. Semantics of space, line, and composition
The Vocabulary of Space
Space is more than an abstract location within which Many of the most powerful examples of visual
action takes place. It has powerful associations and an language rely on spatial vocabulary. Camera angles,
emotional impact on how we interpret what we see. the size of the subject within the frame, the
As creatures who have always lived in a three- composition of the dominant visual shapes within the
dimensional world, we carry strong expectations about frame, and movement (-* 17 1-172) all provide
horizon lines, size of objects, and other features of possibilities for conveying meaning.
three-dimensionality. As creatures who look out of
the front of our heads through a masklike frame, we Vocabulary from film studies
always have a locational point of view. In other The study of art and film provides many of the
words, we see something from some position. As distinctions with which visual language
creatures who can move about in space, we can take communications can be designed and critiqued. In the
different points of view —
looking upon a scene from two-dimensional world (that is, paper or audiovisual
above, from below, from nearby, or from far away. screens) that we communicate with, using the
vocabulary of space requires understanding the effects
of seeing the world through frames (which screens
and pages are). The vocabulary cataloged on these
pages illustrates the extensiveness and influence of
space on our communication habits.

Points of view and distance: The language of frames

Shots serve as the basic unit of the film sequence and have come to have conventional meanings. For example, the long shot often
establishes the context or sets the scene. This film language also serves us well in the description of points of view and distance for
depictions of procedures and processes, as well as in the cartoon strip and graphic novel.

Long shot Full shot Medium shot Close shot Close-up

Camera angle
High Low Straight-on Bird's-eye

Indicates subject is Indicates superiority Indicates objective, Indicates distant,

inferior or vulnerable. or dominance. dispassionate view. objective view.

143
 4. Emerging semantics
E. Space, line, composition

Placement of the subject in parts of the frame

"Mise-en-scene" is a theater term referring to the For example, looking at the different placement of the
placement of persons and objects within the frame of subject in the frames below, the reader begins to
the stage to help convey the story. Visual language project meaning onto the scenes even without further
users readily adapt the dynamic, three-dimensional context or knowledge of the narrative of which they
vocabulary of mise-en-scene to static, two-dimensional might be a part.
presentations.

Placement in frame
Subject at left or right edge is often perceived as weak
relative to the subject at center.

Subject at top
is often seen as
Subject at
dominant,
bottom is
powerful.
frequently
perceived as
submissive,
weak,
vulnerable.

Invasion of close Subject tilted laterally

personal space Close personal space within frame suggests Isolated subjects convey
indicates threat or can also indicate instability or more visual weight than
dominance. intimacy. disorientation. grouped subjects.

Subject squeezed into tight Subjects on opposite

frame conveys Subject with much space sides of screen are
claustrophobia or inframe suggests distantly related or Subjects in center are
entrapment. freedom. perhaps antagonists. closely related.

Visual masses balanced relative to center provide Visual masses can be out of balance to emphasize
feeling of stabUity or serenity. action.

144
Compositional Distinctions

Compositional distinctions are another type of visual Compositional principles represent a vocabulary of
language semantics. These principles originate with distinctions that artists often use to convey what they
artists, who use them to compose pictures and to call "visual ideas."Each characteristic influences the
design layouts. The principles can be regarded as overall impact that a composition has, just as points of
semantic in nature because each principle has view and placement of a subject in a frame
particular interpretations attached to it, although they (-> 143-144) do. Visual language enjoys the subtleties
aresomewhat more fuzzily defined than ordinary of layers of expression. The schema of opposites on
semantics for verbal language. these pages catalogs a taxonomy of purely visual
semantic ideas developed by Donis Dondis. (The
drawings are my own.)

Balance Instability Intricacy Economy

Asymmetry Symmetry Understatement Exaggeration

=
^=^
=
Regularity Irregularity Spontaneity Predictability

^^ s^~/^~
j-j^
= 1

^ —
Complexity Simplicity

Unity Fragmentation Subtlety Boldness

145
 1

4. Emerging semantics
E. Space, line, composition

Many of these ideas could be represented as a emphasize that both the composition as a
Artists
continuum rather than as a series of polar opposites. whole and its individual elements have characteristics
For example, consistency and variation form a that "saysomething" to the reader. The levels of
continuum that begins at total consistency, includes semantical content that can be imbued in a visual
almost consistent, largely consistent, somewhat language presentation via compositional principles
consistent, and ends up with total variation. greatly expand the communicative power of a given
communication unit.

Neutrality Accent Singularity Juxtaposition

\///&
/

Transparency Opacity Randomness Sequentiality

// //

//
4) n w

m\ 1

Variation Consistency Sharpness Diffusion

annnnn - ___\
^TX'i^
/// ' <"* /

][ nnnnnn
^D
nsnnnn nnnnnn
DDC
nnnnnn
nnnnnn
Accuracy Distortion Episodicity
^X'Zz
-\^ V\a\ s^ ^
^

-
/^> ~/Aii
"
_-
\>N
Si
- w
^^
NS v

Repetition
'
-^

—
" /
^

___

1 •*•
• • • • ••
•••
• • • • ••
Depth Flatness

146
Associative Interpretation of Lines

A single line placed horizontally across a blank piece of Such meanings are probably learned and thus
paper seems most often to suggest a horizon. This is most lines do
culturally conditioned. Nonetheless, if
because human perception is conditioned to recognize convey feeling as such, then we must acknowledge
the meeting point between earth and sky. The purely that all visual language will express emotion, albeit
visual features of lines, the empty space they configure sometimes at a relatively low level of intensity. What
around them, and the composition of components hence, what semantics, do lines contain?
stories,
around them contribute to the esthetics and richness of Here. combine the suggestions of three observers,
I a
communication values in visual language. filmmaker (Herbert Zettl). an architect (Omar
Faruque). and a cartoonist (Scott McCloud). on the
A number of observers have called attention to the semantics of lines by themselves.
ability of lines to convey different kinds of emotional
feeling.

Horizontal Diverging Converging

Visual effect: reducing,

Visual effect: expanding,
Visual effect: vast open space, suggesting decreasing, focusing,
increasing, reaching out.
lakes, oceans, open fields, passive, timeless. spatial depth, illusion of
progressive separation.
Emotion: earthy, satisfying, calmness, perspective and distance.
Emotion: earth defying,
tranquility, rest, stability. Emotion: closure,
adventurous, dvnamism.
satisfaction, resolution.

Vertical
A Progression Retreat
f

V )
Visual effect: waves Visual effect: concave.
Visual effect: gravity, stability: 2
advance and recede. Emotion: retreat.
vertical lines "together oppose each other.'
Emotion: progression,
Emotion: proud, strong stately, noble,
direction.
exciting, extra energy, dynamic.

147
 4. Emerging semantics
E. Space, line, composition

Concave Convex Radial

V
Visual effect: recessed, cut Visual effect: expanding, Visual effect: light, energy, petals of a flower,
in, molded, sense of pressing. center to fringe, central concentration of energy.
containment. Emotion: repelling. Emotion: vitality at center received by fringe.
Emotion: inviting,
protecting, shelter-giving,
warm, gentle.

Rising Falling Active and dynamic

Visual effect: mountain Visual effect: converging Visual effect: motion, quick changes of direction,
peaks, tall buildings, rising, downward. fast movement, sharp, acute angles, lightning,
tapering upward, dynamic, Emotion: falling, movements.
electricity, forceful curvilinear
changing. sinking, degeneration, Emotion: chaos, out of control.
Emotion: improvement, defeat, pessimism.
attainment, success,
optimism, progress, hope.

Smooth, Static and Structural

Rough, brutal stability
refined fixed

Visual effect:
.A/vV
Visual effect: irregular
H
Visual effect: point at Visual effect:
undisturbed dunes, lines, sharp points, center of square or circle, stability, strength,
seascapes, spotless, roughness, crack, breaks, uniform space around, focus, structure, solidity.
smooth, details evoke animal teeth, continuous stability, bilateral Emotion: rational,
refinement. directional changes, jagged. symmetry, no tension, no conservative.
Emotion: delicate mood. Emotion: hardness, imbalance.
unwelcoming,
brutality, Emotion: static emotion.
severe, exciting, energetic.

Irregular wavering Rolling, wavering, meandering

Visual effect: uncertainty, weakness. Visual effect: wind, air, water, snow, sweeping,
Emotion: lacks confidence. rolling curves.
Emotion: swelling, sliding, fluidity, casual, relaxed,

148 interesting.
Abstract and Imaginary Spaces

The combination of powerful computer graphics and Abstract coordinate spaces are used today not only for
and mathematical imagination has created a
scientific scientific and mathematical purposes, but also as
huge array of abstract and imaginary spaces. As they more general representation spaces for expression and
become more familiar, all of these spaces become communication.
accessible as places in which thoughts can be
expressed visually. Many of the new abstract or Interiorness or exteriorness can be suggested by the
imaginary spaces are expertly suited to "house" the Cartesian coordinate space, and the addition of a
complex ideas that we express with visual language. human figure, even in silhouette, gives context to the
display.
Coordinate spaces
Through most of history, we had access only to the The following abstract spaces can be used at different
space provided by attempts to represent reality in scales: as icons or VLicon elements to identify a kind
perspective. of space, or as background in infographics to suggest
particular moods or locations.

One-point Two-point
perspective space perspective space

Three-dimensional
Three-dimensional exterior space
interior space

In the 17th century, Descartes developed the geometry t.x. LLL'.J... ,

and mathematics of the coordinate system, which

allowed for representation of abstract ideas in both
two-dimensional and three-dimensional space.

Abstract spherical Tilted one-point

Three-dimensional (or global) space perspective space
Two-dimensional
graph space space represented
in 2 dimensions

Abstract multiple-plane space

Abstraction and generalization from those spaces / J

created other spaces in which to think about abstract

concepts. irjp J \\sy^
*-.
V
r ~Y^

149
 4. Emerging semantics
E. Space, line, composition

Imaginary and scientific spaces Using space for visual problem-solving

Our experiences with television, sciencefiction books
and movies, mathematical instruction, and computer Three-dimensional scientific visualization space.
games provide more sources for spaces in which we Scientific visualization techniques use abstract space
can visually represent information. Science fiction in sophisticated displays, for example, to display in 3
abounds with worm holes and warp-speed drives dimensions the ocean's temperature gradients.
through them.
^Temperature
Gradients

Wireframe displays. Coordinate space bent in

appropriate ways has become framework
literally the
for developing physical objects on a computer. The
so-called wireframe displays are created for objects
such as this aircraft, and then surface colors and
textures are applied by the graphic computer.

Television repeats scenes of astronauts floating in

space, without referents except for the distant stars.

Abstract diagram space. Abstract space facilitates

diagramming, especially in terms of a diagram's
ability to make visible complex thought. Using
abstract space for a diagram makes available all the
As children play games, they fly through virtual
aspects of space (where things are, movement, etc.)
reality space
as part of the metaphoric vocabulary of the diagram.

Links in Bradford Project Web Site

or experience the extraordinary underwater ocean

space.

150
 ) —
Section F. Semantics of time
Image Constancy and Slices of Space-Time
In prose narrative, timemost often appears as a One further unique aspect to space-time slicing in
sequence of discrete events tied together by time visual language that a panel most often shows both a
is
words such as "then," "next," "later," "the following distinct location and a passage of time. Additionally,
day," and so on. Visual language is able to represent each space-time panel can be said to have a particular
time-ordered sequences of events much more point of view. Even so, we generally have the
efficiently by the use of panels, which are understood cognitive ability to "close the gap" from panel to panel
to indicate that changes in time and/or location have in order to create meaning.
taken place.
Thus, in the following 2 panels, even though the point
The panel readily provides the "contextual" of view has changed, the location is different, and
information of location, time, and point of view, a task apparently time has passed, we are able to understand
that traditionally results in tediously long and that the 2 panels are related in a narrative way.
inadequate prose text.

The division of time into panels enables a reader to

look from one panel to the next and realize that time
has passed, even though no verbal elements are
present to reinforce the notion. For people who enjoy
high exposure to visual culture, the process is
instantaneous and automatic.

Space-time slicing and sequencing

Look at the following 3 panels:

We put the panels together and "mentally construct"

what McCloud calls a "continuous unified reality."

Our meaning out of visual space-time

ability to create
by 2 cognitive phenomena
slices is facilitated
image constancy and closure.

Image constancy and closure

We tend to see these panels as a sequence that tells a Despite great variation in the images on the eye that
brief narrative. There are 3 space-time slices:
represent a given object in the world, the object looks
( 1 by the
the offer (of something) represented much the same It appears to be about the same
to us.
outstretched hand, size despite the changes in the size of its images (size
(2) the thought of approval illustrated with cartoon constancy), to have much the same shape despite
conventions, and changes in the shape of its images (shape constancy), and
(3) the handshake indicating agreement. to have much the same orientation (tilted, upright,
upside down) despite changes in how its images are
The space between the panels — by
called gutters oriented on the retina (orientation constancy). It also

cartoonists — indicates the change of space and time. appears to be located in much the same direction in
relation to ourselves and other objects despite where on
the retina its image is located (constancy of direction or
The panels are a "general indicator that time and space
position constancy), and much the same lightness, or
isbeing divided. The durations of that time and the
shade of gray, despite changes in the intensity of light
dimensions of that space are defined more by the reaching the eye from its surfaces (lightness constancy).
contents of the panel than by the panel itself," says
McCloud. Irving Rock, perceptual psychologist

151
 4. Emerging semantics
F. Time

Similar in different media

im • age con • stan • cy M Storyboards for films, diagrams, and comic strips all
rely on image constancy and closure to facilitate
The perceptual capability that enables humans to
recognize objects and backgrounds in the visual transitions between panels. Static visual language
environment as continuous even when they are actually media divide up time and space into panels containing
seen from many points of view and under a huge variety static images, which are interpreted reliably as
of conditions. showing change and motion.

The media of motion, such as video and animation,

Image constancy is related to the Gestalt principle of
actually show the motion and change, but these media

closure (-^75-76), which states that humans tend to also have punctuation techniques, such as cuts, that

make perception as good as possible, to see a whole indicate changes in time and place.

instead of parts, whenever possible. Thus, if we

glance at a television screen and see a sequence of
Cuts can convey a variety of changes. They can
images such as these continue action, reveal detail, change locale, change
point of view, show simultaneous events, establish
sequential rhythm, and intensify action. Very fast cuts

i^m enable time compression.

Similar in different types of communications

i The conventions of gutters and panels come to visual
language from the vocabulary of cartooning
(-> 135-142), but they are relied upon in other areas of
we think, or visual communication as well. The assumptions of
space-time slicing, of the use of panels (sometimes
called frames), of image constancy, and of closure also
appear in diagrams.

Look at this example:

Movement of an Order for a Product
Image constancy an unconscious, automatic, and
is Through a Business System
incredibly fast process. To perceive even a simple
Order Entry Shipping Invoicing
object, humans use conceptual models that are built Department Department Department
up over time to interpret the world based on Creates Ships Product and Creates and
experience. Image constancy processes help us fill Creates Sends
in all the changes of points of view and conditions Order Invoice
Shipping
and put all the information together into a
continuous reality and narrative. When image
constancy involves situations instead of objects, it is
called closure.
\ t
Changes of time and space
Sometimes an arrow replaces the gutter between
clo • sure M panels in a diagram to represent passage of time.
Whichever convention is used, the interpretation is
In psychology, perception of incomplete figures or
situations as though complete by ignoring the missing similar; some change of space-time framing has taken
parts or by compensating for them by projection based on place.
past experience.

Movement of an Order for a Product

<

Through a Business System

Order
—T\>
...from
Order
Entry 3> Shipping
3> Invoicing

152
Transitions in Space-Time

Not only does the gutter between panels indicate These pages also illustrate how our examination of
space-time changes, but the contents of the panels semantics of visual language transitions borders on an
enable us to make inferences about such transitions. analysis of visual language in motion. In video and
Scott McCloud has suggested a sevenfold taxonomy animation similar transitions happen between scenes.
of such transitions, which I illustrate on these pages Thus, it is apparent that the emerging semantics
with my visuals. discussed here in relation to static presentations of
visual language apply to video and animation as well.

1. Moment-to-moment transitions
Moment-to-moment transitions
• have very short intervals of time between panels, and
• usually show the same person (subject) from the
same point of view in each panel.
McCloud notes that these types of transitions "require
little closure" for readers to establish meaning.

2. Action-to-action transitions
Action-to-action transitions
• show "a single subject (person) in distinct ...

progressions" of tasks or actions, and

• may or may not show a subject from the same

point of view in each panel.

McCloud suggests that for static media these
transitions require moderate closure.

These 2 pairs of panels show transitions by presenting

actions somewhat related by figures, or parts of figures
identifiable as the same figure, thus providing
continuity (closure) yet indicating a space-time
transition.

3. Subject-to-subject transitions
Subject-to-subject transitions
• show more than one person (subject)
• often show a subject from different points of view.

McCloud suggests that these transitions require

considerable reader closure to create meaning.

These 4 panels show 3 members of an audience

thinking about what the presenter is about to write on
the easel. This is a transition in which the addition of
verbal components to the visual will aid in precise
interpretation.

153
 4. Emerging semantics
F. Time

4. Scene-to-scene transitions
Scene-to-scene transitions
r /iniim\ 1
• may have short or long periods of time and space
tffc '^^fc between panels
[ 1 • may show same or completely different subjects
^1 from quite different points of view.
McCloud comments that these transitions often require
deductive reasoning, and hence require a great deal of
closure.

This example shows a transition from office planning to

accomplishment of the plan in the warehouse. Like
subject-to-subject transitions, scene-to-scene transitions
also often require verbal elements to clarify what the
proper interpretation is.

5. Aspect-to-aspect transitions
Aspect-to-aspect transitions
• usually keep time at very short intervals between panels

• suggest that the eye is scanning the scene and pausing

momentarily on one or another parts or aspects.

These transitions usually don't require a great deal of
closures.

This example shows the eye focusing on different details

in a bedroom.
A

^
6. Non-sequitur transitions
Non-sequitur transitions
• may portray any-time, any-place transitions,
• usually offer "no logical relationship between panels
whatsoever" and, according to McCloud, require almost
total reader- supplied closure.

This example shows transition between a scene in a

courtroom and in an aircraft cockpit in someone's dream.
Only the dreamer knows the connection, although
accompanying verbal elements may help the reader
understand certain of the connections.

154
 '

Punctuation in the Media of Motion

Representation of motion and change is the forte of The simplest which one scene
transition is the cut, in
video and film media. But they also divide time into or viewpoint closed and another is introduced.
is
chunks. Just as static media use gutters and frames Other kinds of transitions can be thought of
(-^151-152) to convey the semantics of time, the metaphorically as forms of punctuation, each of which
media of motion use a variety of devices to punctuate is coming to have a customary meaning.

sequences in a film. These changes in space, time,

and viewpoint use transitions similar to those used by
static media.

Dissolve
MK\
****¥
II M rrm
• . a .
im
a t ->»
tH'l
-
'ii*
t\i»
» ti.->» i a.1 '

Visual
it
i I r II

421 i=m jl.v J .Ml m\/,fc»

kr i I /
raai 1

Language _i 1 a a
i

i a a a •(•V*
llllll'll'
i .•.!*>-
..<> an .
"1 * ""I ^«*"J3 Iltill'" r"«-"iyai'
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-

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.t a • I »V1
•
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at
"a ill
i vx vi

, • 1 I I

a\;
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I
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'
~ i l
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i-i
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iv
f i
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*

A dissolve provides a smooth transition (on a continuum between fast and flow), links intervals in time or
distances in space, interconnects rhythms of events, and can support a nostalgic mood.

Fade

Visual Visual Visual

Language Language Language

A fade provides clear and definite finish (fade out) or beginning (fade in) and separates scenes. Variations
include fade to white or some other color.

Wipe

SaSaS'SaSa'
^sfsfsfsisii SaS'S'SaSa'
IS S S S «S .". a
i
> aa.aa.aSaa.aSaa,,.' .•.•',..".
'. '; %" '." '.' '
tS "aS 1S "a% "aS V* '.
r." aS"VS"V
'.'
a S"V
a S'a "V 'i
-."a "/a
^a^a^a^a^a^a^
i
•SaSaSa\aSaSa'
...•...•.•.••
[^^^^•.^•^•^ S'.S-.V.V.V.V. aV.ValS'S'V.' 1

The wipe indicates a definite ending or beginning, usually of a sequence; is often faster than a fade and enables
movement to next scene in sequence; and is not a final ending. Sometimes the wipe is made to black or white.
Illustrated is what is sometimes called an action wipe or a push-off, in which a scene comes in from the left as
the other scene disappears as a wipe. Wipes can be up, down, right, left, and of many different colors.

155
 4. Emerging semantics
F. Time

Other effects
The electronic equipment used in video production variety of feelings, depending upon the speed and the
enables a director to punctuate scenes with over 200 type of motion. The "barn door" cut, for example can
different effects, some of which are illustrated here. have a squeezing effect. The "iris" cut can convey a
All of the following achieve a somewhat similar sense of increasing distance.
effect — a closure of the scene, which can convey a

Venetian blind

Barn door

"' Wii

Checkerboard

156
Chapter Summary
This chapter has made a case for semantic analysis of
visual language by showing some of its major vocabularies
as well as many of the kinds of integration possible. As a
particular kind of information graphic and/or mural, the
infoscape is well suited to represent large quantities of
complex information. The infoscape on this page makes
use of nearly all the characteristics of visual language
semantics discussed in this chapter in order to
communicate a complex set of ideas and relationships. It
shows how such large, complex, semantic integrations
achieve what is possible with visual language.

The Bradford Project

Overview
The Bradford Project is the flagship project of our
next 5-year company plan. This infoscape shows the
major project stages (as floating platforms) and their

interconnections.

Status
Presently we are in the crucial phase of building the
Percept/concept initial prototype. We expect that the prototype will
integration be completed within 2 quarters.
The platforms of the
Initial Beta Test
infoscape, representing
Marketing has already completed contacts with key
major activities in the customers tc perform initial beta tests.

project, float
unaccountably in the air.

The infoscape fuses

concept (major activity)
and percept (platform)
(-»95-96), and somehow
we are able to suspend
our judgment about
certain physical laws.

Types of tight
integration
At least 3 major types of
tightsemantic integration
(-M 01 -104) are
represented in the
infoscape. The platforms
serve to chunk time,
thereby serving a framing
function; the text for each
stage of the project
provides labels for the
each
visual illustrations of
stage; and the visual
elements at each stage
reinforce the meaning of
the words.

Spatial time flow

Time flows in a directed
fashion but not as a
15—1 16,
straight line (-^1
167-168). Here the
arrows can be
translated "leads to."
 4. Emerging semantics

Visual metaphors
Goals here are represented
metaphorically (-M 13) by a
target and verbally with the label
"product launch."

Space metaphors and

point of view
This infoscape is built in an
abstract space —a long narrow
room that manages to contain
the entire project, a complex
metaphor. (-M 13-1 14) The
viewpoint (-»143) is as if the
viewer is looking at the room
from up above, perhaps from a
balcony. Time is represented
in the space as a room, with

the earliest events appearing

closest to the viewer, and the
events farthest away in time
appearing at the far end of the
room.

Diagram vocabulary
The semantic meaning of the
infoscape is achieved
part by
in

itsuse of the diagramming

language (-» 127-1 28) of the
process chart. Each arrow
represents one or more actions,
and the events on each
platform represent a stage or
completion of each action.

Cartoon vocabulary
The infoscape borrows
vocabulary from cartooning
(-M 35-1 42) to express the
origin of the project.

247

158
Chapter 5

Functional Semantics
of Content

Visual language can handle many, if not most,

of the heavy-duty information representation
jobs contemporary business, science,
in
tunc • tion • al se • man • ties /«/
technology, and academic discourse. The
The study of the purpose for the inclusion of each
process of applying a sense of order to such a
element in a visual language communication unit.
wide range of communication events involves a
Hence, the study of what job each unit is doing.
two-level analysis of what I call functional
semantics.

First level of analysis

First, I propose that visual language semantic
functions be divided into those mainly pertaining
to content (the subject of this chapter) and those
associated with other rhetorical functions, such
as navigation, organization, and influence (the
subject of Chapter 6).

Second level of analysis

Within the discussion of these 2 categories, I

examine how each individual function may be

best performed when words and visual
elements work together. The 2 key questions
are: What functions do visual elements perform
best? What do words do best? To illustrate
how the visual language approach is frequently
superior, I contrast it with an attempt to
communicate particular functions with words
alone.

Other functions
The catalog of semantic functions presented
here and in chapter 6 is by no means
exhaustive. Further categories will be
developed and explored in later works.

159
 5. Semantics of content

Contents of Chapter 5

Show who Show which

&
Show
161 when (definitions)
167 174

Show what Show how Show

(appearance)
163

Show what's
it

Show how
works
169
& examples

Show what
175

do
inside
164
to
170
it

$^J can't be seen

177

Show Show Show — ——

where
165
motion
171
comparisons
178
+/
A /
Show which Show
(name, label, quantitative
and indicate) comparisons
773 179

mm 160
 . . .

Show Who
Shows or tells about:
• the person(s) involved
• their identity, appearance, emotions, attitudes, career, etc.

The "show who" category is an excellent example of

the division of labor in visual language. No verbal
description of a person's face can compete with a
President-Politician
photograph to describe or identify the individual.
Words almost always compare unfavorably to an
image when a detailed description of an individual is
the goal.

For example, how would Shakespeare describe

himself?

Bald . . . wears hair long . . . big eyes

. . . slight mustache ... an intelligent
look . . . dispassionate as . . . as . .

words fail even me ... forsooth . .

mefhinks I'll take up painting!. .

Member, Virginia House of Burgesses, 1769-75
Governor of Virginia, 1779-81
Delegate, Second Continental Congress, 1775-76
Author of the Declaration of Independence, 1776
Show the person(s) involved Secretary of State, 1790-93
Often we don't need to actually see Shakespeare Vice President, 1797-1801
or the specific person who is the subject of the Third President of the United States, 1801-09
communication in order to learn a lot of Purchased Louisiana from France, doubling the size of the
information. Nonetheless, we have normal United States, 1803
human curiosity; people are interested in who is
or has been involved, and we prefer to put faces
with information. Author
Levels of "show who"
Our ideas of ourselves or of others are not
exhausted by portraits, or by knowing what
someone looks like. There are other aspects of
selves that are important, for example, our roles in
the world. Such aspects of personhood can be Jefferson wrote a book called Notes on the State
represented with images that at first glance might
of Virginia, which was the 1st description of the
seem to be more appropriately classified under
geography, government, and customs of the state.
the category "show what." For example, in the
case of Thomas Jefferson on these pages, the idea
that he was a president is represented by an image Research administrator
of the White House. Who Jefferson was, in other
Jefferson sent 2army officers,
words, is partially defined using images of what
Meriwether Lewis and William
he was associated with.
Clark, on an expedition (1804-06)
to explore the Louisiana Territory
and beyond in a search for a route to

the Pacific Ocean. Other aims were

scientific, and included identifying

plants and animals and studying the

customs of the Native Americans.

161
 5. Semantics of content

Educator
Jefferson was the founder of the
University of Virginia, which was his
major passion after he retired from
government service. He regarded the
university as 1 of the 3 chief
accomplishments worthy of being
mentioned on his tombstone.

Diplomat

Thomas Jefferson
1743-1826

In the delicate period after the War of

the American Revolution, Jefferson was
sent by the Continental Congress to be
Minister to France, 1785-89.

Artist and architect

Jefferson was fascinated with the study of
architecture, which he regarded as one of the
fine arts. He continuously redesigned his own
home at Monticello, as well as providing designs
for the University of Virginia and other public
buildings. He was also an accomplished violin
player.

Scientist-Agronomist
Jefferson was a tireless experimenter -G~
with plant growing, collecting and
-If Li

importing many kinds from Europe.

n"> VJ HI f=
-^
ksf
— "

He was president of the American njh il j .... i&. n-

J e^^
Philosophical Society, the 1st
[I 3

T
t
mm A l= [

scientific organization in the United

States, and an avid collector of
palentological items. He also
invented many practical items,
including a device that enabled him
to make copies of his
correspondence.

162
Show What (Appearance)
• Identifies
y-^> • portrays
C/N =i
^\_
• describes the appearance of physical

c> objects

Illustrationshave been used for thousands of years to Background or context

show how objects look and to portray their Showing physical objects in their context, or against a
relationship to each other in the physical world. background, conveys much more than words alone
Usually they are regarded as superior to verbal can.
descriptions alone of the same objects for most
communicative purposes. **?

Terminal

The General
The
Secretariat
Building
p*
Assembly difficult to convey the complexity of structure
It is
Building
and texture of many objects with words alone. As a
result, it is often more useful to portray the objects
themselves rather than to attempt a verbal description.
Here is the outside of a complicated physical object
displayed through illustration.

Point of view
Among the advantages of using illustrations instead of
words is the ability to direct the viewer's or reader's
from a precise angle, as shown
attention in the
examples below.

£E T
Parts
Using visual language, a communicator can also
show situations that might otherwise be difficult to
Would you rather use words or
visualize, such as an aircraft split into parts.
graphics to describe an oil rig? Ask
Lsj
yourself how many words it would
take. You may very well agree with
the old proverb that a picture is

worth a thousand words. What

. . .

better reason for the increasing

proliferation of visual language?

163
Show What's Inside
5. Semantics of content

Shows visible and invisible

interiors of objects

Visual language allows for a more complete Wireframe diagrams

understanding of complex natural or constructed Invented to show a framework structure of the basic
phenomena through the use of labeled cutaway parts, theframes may not always correspond to the
drawings. These kinds of drawings permit us to look exact internal structure, but rather allow a structure to
at what no human being ever literally "sees." be seen all the way through. Wireframe diagrams are
used to simplify computer drawings upon which
The inside of a missile silo is shown in the drawing textures and colored surfaces are applied.
below. The structure of the silo is invisible from any
single position outside or inside. In this example,
verbal elements label parts of the structure and
describe their functions.

Cross-section diagrams
Invented during the standardization of engineering
drawing, cross-sections show an object as if it had
been sliced through with a knife and then viewed
straight on, as in this cross-section of an aircraft body.

Visual enlargements of objects

Different scales on the same drawings provide the
ability to show context as well as detail. Shown here
U. S. Minuteman are pop-ups, or pop-outs, of equipment in an office
intercontinental building. The verbal elements contribute vital
missile is in its labeling functions.
Source: Office of
Two on-duty
silo.
Technology Assessment officers control File Server:
missile launch. Schematic of network layout Ultraminivac
KX202
Ghosted diagrams
Ghosted diagrams strip away the exterior surface of
an object, as in this illustration of the inside of an
airplane engine turbine. Rarely can prose by itself
compete with visual language when the
Workstation
communication requirement is to show what's inside Ultraminivac
physical objects. 4000

Cutaway diagrams
Cutaways cut into a physical object to show what the
interior looks like at a particular point, as in this
cutaway of the wing of an aircraft.

164
Show Where
Shows or tells locations
of things in space

The very early appearance of maps in human

communication history (->23) illustrates how
important it was for our ancestors to convey ideas of
location. These days, maps are always tight
integrations of words and images, in which the visual
elements do the major job of representing
point-to-point homologies, and the words help
interpret the abbreviations and name the locations.

As shown on these 2 pages, a whole vocabulary of

visual language has been developed for different
scales. This vocabulary is available for integration
with other vocabulary sources, such as illustration,
cartooning, and diagramming. Specific locations are
generally shown by 1 of 3 methods: pointing (for
exact position); shading, texture, or color (for a
general idea); or lines (for boundaries).
J. Semantics of content
Show When
Shows or tells time:
• general or specific
• as duration or as instantaneous events

Obviously, prose provides compact and efficient ways Icons for natural events
of telling the time: "It's Tuesday," or "It's 10:15 a.m. Our primary reference for time is the natural
on June 21, 1999." But to especially emphasize time movement of the the sun, or the division between
factors, or show how time affects a complex night and day, pictures of which immediately convey
arrangement (and for other reasons as well), visual rough ideas about time of day.
expressions of time can be useful. An array of options
for expressing time visually is available; many of them
are shown below.

Clocks
' 1
\
n .n.
Human beings have used clocks to measure time for
centuries. Images of clocks, from iconic to realistic, Images of the moon and sun, whether iconic or
from analog to digital, are some of the easiest ways to fanciful, can also indicate time.

show time visually.

Seasonal images
Inmany parts of the world, seasons are easily
identifiable by changes in the environment, and
images showing these changes can be used to indicate
Calendars
time of year or transitions between times of the year.
Particular dates can be shown with calendars.

The passage of days can be shown by the removal of

pages from a day-to-day calendar.

The entire season of winter can even be represented

iconically by a single snowflake orby a snowman.

Sundials
Images of older timekeeping tools, such as sundials,
are sometimes used for special effect or to make
historical allusions.

167
 5. Semantics of content

Holiday images POPP (Project Organization Process Procedure)

All human have special days that come at a
societies arrows. The POPP arrow is a name given to the
particular time of year. Images or icons associated arrangement of a set of cards or panels, each of which
with holidays can be used to suggest that time of year. represents a chunk of time on a three-dimensional
arrow. It has a multiplicity of uses, in that the diagram
can represent a project, an organization moving
through time, a set of stages in a process, or a set of
set of steps in a procedure.

Weather images
Storms differ in duration, but seldom last longer than
a few days. Because of this natural phenomenon,
storm images can be used to convey a limited time
frame as well as atmospheric conditions.

Time lines. A line to arrange historical events has

become a standard kind of diagram.

A Brief History of Project Alpha

Abstract representations of time
Planning Feasibility First Congress Phase 2
Gantt charts and schedules. On a more abstract Begins Study Report Funds Begins
level, chunks of time can be represented as lines on Funded Issued Project
graph paper through the use of various schedule
conventions, like the Gantt (-»41-42) chart. \ / / /
1970 1975 1980 1985 1990 1995 2000

Time metaphors. Human beings have many different

time metaphors, many of which can be treated
Space between frames. Also on an abstract level, visually. We go into more detail on visual metaphors
the space between frames in cartoons and certain about time in Chapter 4. (-^1 15—1 16)
kinds of diagrams implies the passage of time.
Arrows are sometimes used in this gap to suggest
movement. (-»135)

168
Show How It Works
Shows or tells about:
• how a machine or human-made system works
• how a natural system or process works

Diagrams showing how a machine or process works or Ichallenge the reader to write out in declarative
operates comprise one of the most important realms of sentences all of the information contained in the
discourse in visual language. It is here that the ability diagrams below and then compare the prose
of visual elements to portray complex interacting parts descriptions to the diagrams, using clarity, efficiency,
that change through time can facilitate a greater and effectiveness as criteria.
understanding than words alone.
The study of diagrams is dealt with more extensively
as a complete vocabulary domain in several places in
this book, notably chapter 4.

Example: How Order is Shipped

Business
process Verify i
Generate r) i —u_
diagram credit I

I 1
shipping /^
:
order

t*S1 Dept.21 and Accts.

Receivable
invoice
1 |

; Dept.

Pack
back-orders
Verify
shipment
contents

Shipping Dept. Receiving Dept.

Example: Life Support Requirements

Cycle and Waste Generation (for 160-pound person)

chart
oxygen for incineration 0.75 pounds
oxygen
2.2 pounds
breathing
exhaled carbon carbon
dioxide
dioxide

2.1

of air
pounds
2.4 pounds

excreted waste
V 0.2

other
pounds

solids «=> incineration chemical

drinking 0.18 pounds
wastes
and eating
urine
5 pounds
3.2 pounds
of food and
of water
water
feces (water total H2O
washing content) excreted
li
ST
v57*77
0.4
of

other
pounds
water
5.8
of
pounds
water waste
water
2 pounds 2.2 pounds
of water of water

O 7.8
of
pounds
water

169
Show How to Do It
5. Semantics of content

Shows or tells about accomplishment

of specific steps in a task.

"How-to-do-it" visual language is increasingly used

for theassembly of both consumer goods and
industrial equipment.

How the course materials printing and shipping process works

Reproduction contacts
Sales sends order via Office Depot by phoning Hello, we would like you to

1 fax or by drop off.

2
(1-800-685-8800) or
faxing attached order
deliver the following:
• 21 Wilson Jones 1-inch basic
blank (1-800-685-5010) view overlay white ring binders
to order supplies (#435-156)
• 1 box Apollo W0100CB blank
ODD
DDD write-on overhead
DDD

i doo
a d
transparencies (#405-449).

Office Depot delivers

3 to Reproduction
next day. 4 Reproduction prints copies of course
manual, then tabs and collates.

Reproduction packs
5 and labels boxes.

Reproduction
7 UPS picks up boxes.

6 weighs boxes.

m y

170
Show Motion
Shows or tells about the change in Natural phenomena in motion
location of physical objects, which is A fixed portrayalof phenomena that we usually
perceived as movement experience in motion can communicate the feeling of
motion.

Lines to indicate paths of motion

Very likely the earliest attempts to express motion
simply used a line and a point to show the path of
motion. Today we still use that method:
Similarly, showing objects in the control of natural
laws such as gravity conveys the idea of motion.

Origination, destination, environment, and

direction of movement
Sometimes the line is changed to an arrow to show Distortion of natural motions
direction. Frequently, visual indication of the Cartoonists heighten the impression of motion by
environment is added to the visual language unit to exaggerating natural shapes as they change.
show origination, destination, or geographic area to Animators use this "squash and stretch" technique to
scale. These indications may be drawn at various create motion that appears more natural and less rigid
levels of abstraction. than when a fixed shape is moved from place to place.

°0 0°
Distortions in shape
Simple distortions in shape create a sense of
imbalance that has the sensation of movement

A
Positions of movement attached to it. (-M45)
We know that showing animals and people in
positions of motion has conveyed the idea of motion
from at least the time when the Lascaux cave
paintings w ere created.

One-point perspective
Images coming a reader from one-point perspective
at
affect our sense of balance to some degree. We tend
to recoil internally from things coming at us.

Multiple overlapping images and fuzzy outlines

Overlapping images and fuzzy outlines have also been
used from early times to convey motion.
Bursting out of frame
Motion effects are suggested by images bursting
out of frame, as in these documents coming out of a
screen.

171
 5. Semantics of content

Motion lines Dashed lines or compositions with lines

Cartoonists have developed a series of conventions Even without arrow points, simple abstract
to show motion. Motion lines behind a figure and compositions with dashed lines can convey the rhythm
little puffs of smoke indicate "really fast." of movement.

V
,<»

^/X **

Shading
Blurred figures or objects in foreground
Abstract shading can also indicate a kind of change,
When we see something moving very fast, we often
which can convey movement.
experience it as blurred. Visual language can
reproduce this experience to convey the meaning of
rapid motion.

Pattern changes
Shading is similar to changes in pattern, which can
also suggest movement.

Blurred background
In movies, when our eyes are fixed on a rapidly
moving object, we tend to focus our eyes on the
object itself (which appears unchanged). The
environment through which it is moving thereby
becomes blurred. Fantastical and metaphorical uses
Visual language encourages playfulness so we would
expect visual language speakers to express motion in a
variety of metaphorical ways. (-^1 13—122)

Arrows
Twisting, turning, or entwining lines and arrows
engage the eye and force us to imagine movement.

Motion in film
Finally, should note that all of the examples showing
I

motion language on these pages are static.

in visual
The ability to show motion in "movies" simply
increases the expressive possibilities of visual
language. Indeed, the strip of film itself has become

*r 0^
an icon for movement.

172
Show Which (Name, Label, and Indicate)
Indicates distinctions and the
conventional names for these distinctions

Situations in which readily portrayable objects need to

be distinguished in terms of parts or functions take
great advantage of visual language's integration of
verbal and visual elements.

Example: Labeling equipment

Compare

Mouse Plug
Where you
RS 232 Port
connect your
Where you plug in Modem Plug
SCSI Port mouse
RS 232-compatible Where you connect
Where you plug in
devices such as your telephone
SCSI-compatible
some hard drives through the modem
devices, such as
hard drives to the computer

Example: Labeling objects in an artificial environment

New environments and learning

situations require labeling, as in
thisreproduction of what a
United States military pilot might
see in a virtual reality
supercockpit.

Hostile radar
missile site and
its cone of
lethalitv

173
Show Which (Definitions)
5. Semantics of content

Shows or tells how to identify something

(_) is a using words alone.
( ) with a
(_)

Definitions are used to communicate abstract ideas

that cannot be pictured. Thus, they are almost entirely
verbal, except when they refer to picturable objects.
When becomes very complex, however, a
a definition
graphic structure can help to display it. Here is an
example taken from law of graphical display of a
complex definition.

Example: Visual ordering of a complicated definition

Definition: Tort
Torts refer to "wrongful acts, injury or damage for which a civil action can be brought."

A Tort is ...

one or more of the following types of acts: -\

Battery
or
False imprisonment
or
Malicious prosecution
or
Trespass to land
or Type of act
Interference to chattels
or
Interference with advantageous relations
or
Misrepresentation
or
Defamation
^

and either or both ...

£ Malicious intent
"Motivation and/or
irresponsibility of defendant"

and/or
Negligence

and "Proven connection between

L Causal nexus (i.e., the wrongful act must
defendant's wrongful act and
injury claimed by plaintiff"
be the cause of the plaintiffs injury)
and either or both ...

t Consent "Agreements and

or responsibilities of defendant
Reasonable risk by plaintiff
and plaintiff before and during
or
the act"
Privilege
or
Breach of contract

174
Show Examples
Shows or tells about instances of a
general category or idea

The example relationship is one of the easiest, most Examples enable readers (or listeners) to more easily
fundamental, and most unconscious human processes. comprehend abstractions and incorporate them into
Examples are integral to the ability to categorize, that their mental models. In some books, half or more of
is, to place a group of specimens into a single category the text may be classified as examples. Examples can
by virtue of overall similarity to each other or to some be expressed through words alone, but visual elements
prototype, or because of the presence of one or more may aid comprehension. Generally, strictly visual
properties or attributes. examples perform the same purpose as verbal ones.

Example The impact on the individual worker of all of the organizational

This visual serves as an example of the changes in the past few years has been enormous.
principle being discussed. It conveys an idea

quickly and reminds the reader of the details Development of

an organizational Total quality
stated in the conceptual sentence at top.
vision management
Reengineering
Benchmarking

Partnering wit h Partnering with

suppliers customers
Downsizing Outsourcing

Increasing use
Self-managing
of contingent
teams
workers

Example
Si ngle user
The illustrations
are used to convey,
in an ideographic
way, examples of
the concepts of
single user, small
work group, and

The
large network.

labels identify
s Small
work
group
and provide
context to help

nan
readers understand
the examples.

The numbers act as

focusers and
S Large
network
of users
sequencers.
o < a
ana / \
a

175
 5. Semantics of content

Example
Hypermedia permits the learner to move along links
between related documents, video, and other media, a
process illustrated here by a course in Shakespeare.

Begin by Jump to the scene in the Skip ahead or back

1. watching the text and follow along. on screen or in the text.
play scene by
scene on video
L_
or CD-ROM.

Jump to the Jump to related scenes

7. history of in other plays.
Elizabethan theater

176
Show What Can't Be Seen
Shows or tells forces, relationships, and
other influences that cannot be perceived
with the naked eye

Invisible forces can only be seen by instruments or Example: X-Rays

inferred from data collected by different observational Electromagnetic rays themselves are often
procedures. They can, however, be represented with represented with dotted lines, in contrast to the
conventions of visual language. In addition, many electromagnetic wave forms, which are generally
conceptual ideas are invisible yet representable shown on computer screens (see previous example).
through visual means. Various shapes and lines can
show radiation, relationship, force, and influence.

Example: Satellite transmission

Directed beams such as those in satellite transmission
are often represented by lines, usually by a dotted or
patterned line.

Example: Radio or television broadcast

waves
Radio waves move out from the antenna in
concentric circles.

Example: Wave-form patterns of

electromagnetic radiation
The example shows wave-form patterns of Example: Weather patterns
electromagnetic radiation displayed on a computer Until the appearance of satellite photography, weather
screen. Such patterns are obviously difficult to patterns could not usually be seen because of their
describe in purely verbal form. At the same time, large size.But they were nevertheless conceptualized
however, they are largely meaningless unless and presented in diagrams based on inferences from
accompanied by words that clarify the context. data such as temperature and air pressure.

177
Show Comparisons 5. Semantics of content

Shows or tells how things are similar

c~ 00 ooocA and different
*/
Ia A
A fundamental quality of thinking is the ability to Shapes can occupy the cells of the tables in order to
discriminate, that is, to show that something is show the presence or absence of a factor.
different from, or similar to, other things. We are
always comparing similarities and differences, on the
=
micro level to identify properties, and on the macro I actors
level to sort things into classes. Types 1 2 3 4 5 6 7 8 9

A • • • •
In visual language, comparison is by the use
facilitated B • • •
of side-by-side alignment of words, shapes, and C • • • •
objects. Any property may be important for D • • •
comparison. Size, for example, is frequently shown E • • • •
visually. F • • •

Other shapes can represent evaluations, as in the "+"

and "-" in the following table.

Factors
Tables and spreadsheets are most frequently used to
Options 1 2 3 4 5 6
show quantitative data comparisons.
A + - + + +
-

Age and Skill B + - - + -

-

C + - + + ++
Average D + - + + - +
Age skill level

21-25 15
26-30 35 Images can appear in the headers and stubs of tables
31-35 10
36-40 25

Non-numerical tables permit easy comparison of

nonquantitative factors.

Model Transmission Color

Sedan manual, black, white, ... or in the cells of tables.

automatic red, gray

Racer manual only red

178
Show Quantitative Comparisons

m
Shows or tells how amounts, trends,
proportions, etc., can be visually examined
and compared

The portrayal of quantitative information forms a These pages catalog some of the most common types
whole branch or vocabulary of visual language. of graphs and charts. However, there are well over
Quantitative charts and graphs amplify the power to 100 major types of such charts, and some say there
communicate numerical information such as are over 1,000 possible variants far too many to —
percentage, quantity, trend, and rank, because they treat in detail except in a specialized treatise. Suffice
provide a comparative context against which to judge it to say that they all qualify as tightly integrated,

the importance of the information. word-shape units of communication.

Compare percent of total components Compare percentage of 2 or more totals

100% column
Pie chart chart 100% bar chart

3
1 00% bar chart
or or

ii
Compare rank of items
Compare spread Compare various
Compare pluses
between high and aspects of same
and minuses
low amounts item
Items can be things
like departments, Range bar chart Grouped bar chart Deviation bar chart

m
people,
organizations, or
geographical I 1

regions.
-2-S- Z3
Bar chart

Compare 2 Compare Compare

percentages or correlation components
other mix between 2 items making up total

Sliding bar chart Paired bar chart Subdivided bar charl

1 =1

H
i

cHI

Compare items within ranges

Compare 2 sets of frequencies

Grouped Grouped line

Histogram Histograph
column chart chart

or or

179
 5. Semantics of content

npare changes over time

Compare data Compare Compare 2 Compare the Compare the

thatchange difference different range of contribution of
abruptly and at between pluses items at a amounts from components to
irregular intervals and minuses point in time high to low total over time

_ ,
Stepped Deviation column Grouped column Range column Subdivided
Column chart
column chart chart chart chart column chart

nh n

1 I

or or or or

Filled-area Filled-area
Line chart Line graph
graphs graphs

.
r V \\ »
//
V A/
1
it

Compare patterns of relationships between 2 or more variables

Scatter graph

Compare change Compare 2 items at 1 Compare 2 items at a time

over time of the time or 1 item at 2 with a third dimension
relationship different times shown by area of bubble
Grouped scatter
or Time dot chart Bubble chart
graph

Chapter 5 has been something of a catalog of the distinctions

that need to be considered when making decisions about how
to express an idea with visual language. In the next chapter
we will turn to another aspect of functional semantics rhetoric —
These days, "rhetoric" often carries the connotation of
"insincere persuasion. " I use the term in its classical sense,
however, to refer to the art of writing or speaking effectively ...

as you will see.

180
Chapter 6

Functional Semantics of
Rhetoric

tunc • tion • al se • man • tics

The study of the purpose for the inclusion of each
M
element in a visual language communication unit.
Hence, the study of what job each unit is doing.
This chapter continues the discussion of functional
semantics, which began in chapter 5 with a
discussion of the functional semantics of content.
This chapter focuses on rhetoric, which is defined rhe • tor • ic M
originally, the study of the means of
as elements of documents that are used primarily 1.

for navigation and organization and that are persuasion in verbal discourse. 2. the study of
the methods and means of communication.
intended to influence the reader's attitude in
3. recently has come to mean empty, false.
various ways.

Visual language provides integrated alternatives to

prose or strictly visual approaches
strictly to such rhe • tor • i • cal tunc • tions M 1
rhetorical problems. Those parts and properties of a communication
unit that communicate directions, instructions,

Two levels of analysis organizational messages, or emphasis and tone to

a reader.
I will again use a two-level analysis of functions.
The first identifies and delineates the rhetorical
functions themselves.

The second compares how each function may be

best performed by words and visual elements
working together. On occasion I will contrast this
tightly integrated approach with attempts to
communicate the same or similar messages with
words alone.

Dual-use elements
As I have mentioned, more than one semantic
function is often performed simultaneously
single visual or visual-verbal element. This
by a
b
chapter provides examples of some of the more
interesting dual-use elements.

1-

181
 6. Semantics of rhetoric

Contents of Chapter 6
Guide readers through document 1 83 Show context of concepts 191
Although verbal devices are commonly used to Orienting the reader to the situation and to
guide readers, they can be difficult to locate the document in which the current message
quickly for such purposes as browsing and
retrieval. Therefore, more helpful to the
it is

reader when guidance is done primarily with

/Hi plays a part
visual
is frequently facilitated
and verbal elements work together.
Many visual language pages provide context
when

visual elements, with words in the support role. somewhat automatically, based on the visual
elements included; some have specially
constructed context providers.
Focus attention 185
Prose rhetoric has various devices for calling
Provide lightness, humor, and
attention to important or different passages, but
irony 193
none appear to have the rapid recognition or
Sometimes words provide the humorous
organizational qualities that various visual
element and sometimes the visuals do. And
attention-focusing devices provide.
sometimes they both collaborate.

Cluster visual and verbal elements 187

Increase impact 195
Although it is common to cluster elements with
various words and phrases in prose, the rapidity
A variety of primarily visual tools can be
used to influence judgment about the
of recognition and easy tracking of various
importance of a topic or to change a reader's
visual clustering devices appears to be superior
viewpoint on the subject.
to their close prosaic equivalents.

Organize overall page

(or screen) design
It is

alone.
device.
difficult to
Even
189
organize a page with words
the act of paragraphing is a visual M Manipulate and operate 199
In online environments visual language cues
users to act on the environment, the subject
matter, the point of view, and the subject
matter.

182
mm
Guide Readers Through Document
Shows how the
or tells the reader
document organized and provides
is
landmarks for maintaining orientation to
the subject

"Navigation" is one of the most common current Visual language answers questions about where a
metaphors for thinking about how to get through reader is in a document or database. It is used to
masses of information. The term has been applied to convey the locations of links and other references. It
large-scale online databases as well as to complex is also used to convey the structure of the document

paper documents. Originally performed almost itself. These days, navigational elements such as these

exclusively with words, information navigation now are quite frequently tight combinations of words,
frequently uses visual language. shapes, and images.

File Edit View Go Bookmarks Options Directory Help Window

Wearable Display Corp. Products

-\>o

Back Forward Home Reload

*3
Images Open Print
#
Stop
VLicon elements
Go To: http://www.macrovu.com guide reader to
major parts of
What's New?| What's Cool?| Handbook |
Net Search 1
Net Directoryl Software software.

The Wearable Display Corp. is the leading manufacturer of wearable

computers for visual language.

The forehead-mounted
display can be pasted on, fit

~. Our large
to a secure by a
hat, or held
chest-
Prominent title in stretchable band.
mounted
the same place on
display has
every screen (or been
just
page) guides The wrist- announced.
navigation by mounted
naming particular display is our
contents. most popular
model.

JIcons can be used

as buttons linking to
Watch
exclusive
for

shoulder model
with a swivel
attachment that
can be moved to
our

other pages. Visual

buttons can provide
show screen.
Coming soon!
a quick preview of
the information that
will be found on the
linked page.

183
 6. Semantics of rhetoric

Example: Arrows and icons

link pages in document
Traditional devices used to help readers
understand the structure of the document and to
guide them through it have always been both
visual and verbal page numbers
(e.g., isolating
[the verbal element] on a
in specific locations
page [the visual element]). As the complexity of
documents and subject matter has increased, new
visual elements have been introduced to show in
various ways linkages to other sections of a
document. In this example, icons and arrows are
used to guide readers to more information about
the topic. In nonvisual versions, the links
usually appear in phrases such as "for more
information, see chapter 3." Of course, the tabs
in this example also help readers navigate.

Example: Repetitive visual cues

In a minute-by-minute scenario, the digital clock in the
upper-left-hand corner of each page shows readers what
time it is in the scenario and cues them that a new

moment or event is taking place. Both the placement

and the use of the digital clock image make this an
effective visual language element. In a nonvisual
version, words such as "At 10:15 a.m." would simply
appear in the text with few or no visual orientation
devices.

Example: Prerequisite chart

A map of the prerequisite arrangement of
subject matter is a useful tool. In schematic
form, this chart shows that A must be
understood before B, C, or D
can be learned.
After learning E, the reader can go to F or G.
In a more realistic chart, actual topics would
be substituted for the letters.

184
 .

Focus Attention
Shows or tells the reader that different
areas of the page should be given special
kinds of attention

Visual language writers undertake to direct the Prose versions of focusers

reader's eye. A
class of visual elements called In the absence of visual tools such as focusers, prose
"focusers" has emerged, along with techniques for equivalents of focusers appear frequently in phrases
applying them, to facilitate management of reader's such as:
attention. • "This important."
is
• "There are 4 of these."
fo • cus • ers /n/ • "The reader is advised to pay close attention to ..."

Small, discrete visual elements used to organize smaller areas • "Notice ..." or "Note ..."
of the page or display screen to attract readers' attention, if • "Examine ..." or "Watch for ..."
only for a momentary pause at a specific place, or to delineate
a collection of objects or text.

Focusers are often used together with clustering and

other devices (such as color) to serve the vital function
of guiding the reader's eye.

Major kinds of visual focusers

Icons or VLicon
T
Arrows Highlighters
T
Abstract Abstract
elements (-»57-58) shapes symbols

v ^
•
1.

2.
CLICK 3.

What are the Goals of Example: Using arrows as focusers

the Project? In this schematic of a page on which arrows act
as focusers, notice that the arrows make our eyes
look at specific places. Because of the pattern of
*- * the blocks of text, the arrows also help cluster the
information into eight chunks.

+~ *=
^
*- Should We Buy the Example: Using abstract symbols as focusers
*= Equipment? This schematic illustrates the use of symbols to:

4- -
1 act as focuser

2. convey some meaning (i.e., favorable

£
versus unfavorable [ ] rating)

3. visually cluster (-» 187-1 88) elements on the page.

Note that all 3 functions are performed

simultaneously.
185
 6. Semantics of rhetoric

Example: Focusers on a Web page

File Edit View Go Bookmarks Options Directory Help Window

Wearable Display Corp. Products

4ia
Back Forward Home Reload Images Open Print Stop

Go To: ] http://www.macrovu.com

What's Cool?| Handbook |

Net Search | What's New? |
Software | Net Directory |

^p Telecommunications with Wearables

As of the 1st of the year, the entire wearable line can be connected to
other telecommunications systems.

Here, the portable \

computer is sending a
document via satellite to a
ground station, which
relays it to a chest-mounted
computer.

Major New Advantages: •

Circular glows
iVj Ease of interconnection
provide central focus
In a landscape, the eye
fV] Powerful communication tool
needs initial guidance
on what to consider
foreground and what to |V| Checklist provides reminder of equipment features
leave as background. f The author of this Web page wanted the reader to look at each
[Vj feature, one at a time, and used the checklist device to
accomplish that purpose.

Overlap of semantic functions

Semantic overlap is a frequent occurrence in visual language.
In this Web page, VLicon elements are used as focusers. At

the same time, they serve to guide readers through the

document and to cluster the elements together. In a curious
way, clustering and focusing have a kind of mutually reinforcing
dual aspect. (For another example, ->200.)

186
Cluster Visual and Verbal Elements
Shows or tells the reader what elements
belong together or are connected in some
way

Clustering is emerging as one of the most useful

visual language techniques for managing complexity. clus • ter ini ivi

The Gestalt perceptual principles that explain the 1. Inl any one of the shapes used to group other

effectiveness of clustering are discussed in depth in words, shapes, and images. 2. Inl the use of
chapter 3. In short, however, cluster diagrams make clustering has produced a branch of diagrams called
use of Gestalt principles such as proximity, which cluster diagrams. (->127) 3. Ivl the use of shapes
describes how elements that exist in close physical and assemblies of shapes to group visual and verbal
relationship to one another can be easily understood, elements on a page or display screen.
without conscious effort, to be related.

Chunking for short-term memory Example: Mandalas radiate information out

The necessity of clustering in part results from the from central point
limitations of human short-term memory. (-*237)
Chunking enables us to overcome those limits by What Functions Are on the Financial Department
allowing us to see several bits of information as if Electronic Message System?
they were one chunk. For example, on the facing
page, we see each of the cluster diagrams as a single
unit, as well as being able to focus in on single
elements.

Prose treatments
Even prose does not escape clustering, as exhibited in
the variety of purely prose ways to express the
grouping of ideas:
• "All of the following belong together ..."

• "Can be grouped ..."

• "Can be divided into ..."

• "Fit the following categories ..."

• "Are connected by ..."

• "Have been organized into ..."

Major types
The two-dimensional rendering of clusters yields a
limited number of kinds of devices, a topic that is
treated more extensively in chapter 3. Here we
provide only a reminder to the reader of the major
types of cluster diagrams.

Major types of visual clustering devices

Tables, Proximity
T
Linear
Divisions/
T
Complex Circular/
Unique
linking linking radiating
matrices groupings mergings shapes
devices networks diagrams

nr
on ^ ^
187
 .

6. Semantics of rhetoric

Example: Treelike structures show classification, division, choices, and mergings

Simple organization and structure charts
can be thought of as one form of The Accounts Receivable
clustering. They group similar units
package can be divided into . .

together based on size and shape and

connect them with lines to show specific
relationships. r 1

Adjustments Statements Reports

Example: Unique shapes and proximity produce cluster diagrams

Sometimes different clustering devices
can be used in conjunction with one Benefits of the New System
another. In this example, the up and
down arrows function to separate out or
divide elements. At the same time, the
Reduce
way they are placed on the page clusters
the messages into a group.
Decrease
Better remakes
In addition, the learnedmeaning of the
unique shape of the arrows reinforces resource
utilization
the concepts of "increase" or "decrease".
(-»98) that are presented or implied by
the words.

Minimize
Balance inventory
production
schedule

Example: Three- Qualities of Electronic Town Meetings

dimensional shapes
Initially created for the
two-dimensional world,
clusters have recently
graduated to the world of 3
dimensions. Virtual reality
and other computerized
graphic programs enable
creators to design "spaces"
that organize complex
concepts and relationships.

188
Organize Overall Page (or Screen) Design
Shows or tells the reader how the major
parts of a page or screen are organized

Document designers have long manipulated blocks of Blocks of type for columns and paragraphs
text in a variety ofways to bring a sense of visual Among the earliest and most frequently encountered
order to pages of print and to computer display methods of chunking, or grouping, information is the
screens. Empty, or "white" space, pure shapes, and division of text into paragraphs and columns.
other visual elements are also used to organize overall
page design. These visual elements group, link,
delineate, and show relationships; they also guide the
eye and focus attention. In short, they organize the
overall page design to help the reader manage
information. The discipline of page layout and
document design is part of a distinct field, which is
sometimes called information design. (-^237-238)
The most common design tools for page organization
are surveyed on these pages.
The dependence of prose communication on
Evolution of page design paragraphs as a primary organizational tool has caused
Before books evolved into their present form, a prose to suffer from lack of precision in its
process that began in the 1 2th century, nearly all text organization. The absence of frequent, systematic,
was run together in one long chunk. Gradually, and informative headings in paragraphs makes rapid
however, book designers began using shapes, blocks scanning for key ideas more difficult, as does the fact
of text, and other visual elements to group (i.e., to agreement as to exactly what a
that there is little
separate and link) and to organize ideas on the page. —
paragraph consists of about the only element
These page design techniques are some of the earliest common to all paragraphs is the white space between
examples of the tight integration of words and visual them. The labeling and display of structured
elements that is much more common today. information blocks with systematic headings has
begun to solve this problem.

Prose treatments

Various rhetorical devices are used in writing to Calling attention to parts of the discourse
divide text into comprehensible units and to aid the • "I call this topic ..."

reader in organizing them. • "First, I want to introduce ..."

• "Now I you some background on
will give ..."
."
• "Let me summarize what I've stated so far . .

Organizing for the reader • "Next..."

• "I will take up 3 topics in this chapter ..." • "Thus..."
• "My first topic is ..."

Clustering the topics

Itemizing parts of the topic • "I am going to put this topic in a four-by-four

• "I call this concept ..." matrix. The left axis is ..."

• "There are 4 subparts, each of which has a • "This is really a hierarchy or outline. I'll
catch phrase ..." describe it for you ..."
• "The next thing I will take up is x, which in the • "The network of beginning and ending events
jargon of the field is known as y." is pretty complicated, but if we take it slowly
we can get the picture."

189
 6. Semantics of rhetoric

Visual shapes, shading, white/gray space Titles, headings, and subheads

Boxes (or sidebars) on a page of text have become Headings and titles on pages provide the reader with
great favorites of designers for separating out a guideposts for scanning and browsing, as well as
specific topic from the main flow of the text. Modern visually breaking up the text. However, relevance and
readers of magazines have become accustomed to consistency are required if such headings are to truly
reading in chunks and understanding that it is their aid the reader. In particular, headings that merely
task to put together information from different seduce the reader by offering a juicy advertising
sidebars, captions, and parts of the text. message rather than a succinct summary of content do
more harm than good, particularly in a world of
information overload.

Other shapes, such as the ellipsis and rectangles

Grids
below, can be used to divide a block of text from the
rest of the page. Such shapes take advantage of the
In this century, document designers have emphasized
Gestalt principle of common regions (-*75-76) to
the use of an underlying grid or framework to organize
pages. Grids provide a kind of predictability (and,
guide the reader's eye.
hence, reliability) to the form of the page.
Predictability, it is asserted, reassures readers and
possibly also conveys a metamessage of objectivity.
Current graphic design guidelines often require
communication units to be smaller or larger than their
importance warrants in order to fit the grid. Such
requirements can easily result in distorted content and
meaning. Full visual language uses grids somewhat
less frequently than current graphic design guidelines
suggest in order to facilitate the required integration.
Document designers use white space to provide a
background against which the foreground of the text A simple Copy and pictures

is set off, manipulating the Gestalt principle of page des ignc irid fitted on grid

proximity. (->75-76)

Specific clustering devices

A great many more clustering and focusing devices
are relied upon heavily by document designers to
Some critics charge visual language with using too accomplish page design and organization. This is
littlewhite space, which they say results in a another instance of dual-use elements: For example, a
"crowded" look. I suspect that this criticism will fade cluster diagram can be used on a page both to connect
after the current transition period from prose to visual related elements and to imbue the page as a whole
language is completed. with an organized structure. Some of these devices,
including the ones listed below, are treated elsewhere
in this book. (-»77-80)

190
 "

Show Context of Concepts

Orients the reader to the situation and the
document in which the current message
plays a part

/Si
Many prose phrases signal the need for or the This book frequently makes use of this context-
description of context: providing function. For example, the discussion of
."
• "We must understand this in terms of . . information murals in Egypt (-*26) included this
• "In the context of ... illustration. The size of the tourists looking at the
."
• "Against the background of . . mural communicates, at first glance, its tremendous
size. No further textual context is necessary.
With visual language, context can be, at least in part,
instantly communicated via the visual elements that
are a part of the page or display screen.

Example: Showing the context of a computer

system
Visual elements can be used to show how other
subunits fit into a larger conceptual or physical
scheme. Visual illustration of the interconnection of
2 networks in a company provides the context for
understanding the details of the complex idea of "our
company's 2 networks."

Linkage Between Our 2 Networks

And again, in this book's discussions of VLicon

elements as they are used in computer interfaces, the
examples are always situated on drawings of
computer screens. Thus, at first glance, the reader has
complete information about the VLicon element's
context —
it appears on a computer screen, not on a

book page.

Speed lines show Dotted lines show

icon in motion previous location

Collisions show
incompatibilities

191
 6. Semantics of rhetoric

Context can be thought of as a web of linked

relationships that together enable the reader to
understand the communication unit. The schematic
diagram on this page catalogs many of the questions
whose answers help determine context. Of course, not
every question is answerable for every communication
unit. The flip side is also true: The questions listed
here by no means exhaust the possibilities where
investigation of context is concerned.

Context of the
subject matter

What are the major questions asked?

What are the major ways the subject
matter is organized?
What are the major components and
Context of the
how do they fit together into larger
wholes?
organization
Stakeholders of organization
Who has an interest in the subject and
Issue history
why?
Professional discipline
The setting (i.e., purpose of presentation)
Context of the Previous work done in this area and

document published or distributed

Title of document Relation to the rest of the organization's

Table of contents mission and current niche in the

Index organizational ecology.

Introduction by author stating

purpose/audience
Title on page itself

Pages preceding and following

Titles and subheadings
Overview of chapter/section
Links to other pages
Glossary

Context of the
interactive system
Where am I?
Where have I been?
Context of the reader What can I do next (including
where can I go next)?

If do any of these things, what

I

How does this fit into my life?

will happen?
What are my objectives? What just happened?
What do I need to know to understand this' What is happening now?
What are the relationships, forces, tasks, What equipment is being used?
and so forth that bear on this issue?

What does that mean for me?

Visual representation of context proves to
be a difficult puzzle. Any readers who

find a solution are encouraged to share it!

^^—7^

192
Provide Lightness, Humor, and Irony
Shapes attitudes of readers
k^\

n^
^< f)

The humorous is often the main

or ironic view Sometimes the words are neutral (or nonhumorous),
attraction in visual language communications like and the addition of humorous visual elements creates
editorial cartoons. Often humor can be used to set a the humor. On the other hand, the visual elements
tone, or to leaven an otherwise rather dull presentation may be neutral, and the words add the lightness and
of subject matter. Like other forms of impact, humor humor. Of course, both may reinforce each other in
can occur in both pure prose and in visual art without enhancing the lightness of the message.
words.

Example: Browsing as grazing

Visual reinforces verbal Some observers have described
In this example, the visual information grazing —
a kind of
elements reinforce the verbal slow-motion browsing in which the
elements' lighthearted treatment user simply meanders along,
of the subject of information munching on whatever information is
infoniiation^/ru'/T\v/Tu'^/ra'/M/4'd'/T\i'/rj//TW/Tu'/r^'Ty
browsing. at hand.

Example: Browsing skimming, usually quickly, over large amounts of

is
Humorous commentary text to find regions of interest. We distinguish browsing from
In this example, the verbal referencing, which is the search for very specific information
element provides a factual or places that are known to exist.
distinction. The communication
unit as a whole becomes a ZING!
commentary about moving
through large amounts of material
when the humorous visual is

added.

&
Example:
Motivational awareness is z z z
Unusual juxtapositions
defined as theability to monitor
In this example, motivation is
motivation in learning so as to
illustrated by opposite, in a
its
conduct learning under the best
kind of whimsical visual
circumstances possible.
comment on the otherwise
neutral verbal definition.

193
 6. Semantics of rhetoric

Example:
Lightness reinforces impact
In this example, the visual and
verbal elements reinforce each
other to strengthen the impact.
Either element on its own would
contain less meaning than is
contained in the combination of the
2 into a single communication unit.

What do you think of the air

pollution in the city today?

Example: There are no lazy veteran lion hunters.

Neutral visual reinforces
verbal humor
In this example, the verbal phrase
creates the strong impact. The
picture of the lion is neutral, but,
with the verbal phrase, begins to
appear as if it is a picture of a lion
that might have eaten a lazy lion
hunter, and, thus, contributes to the
humorous impact of the message.

Example:
Irony
In this example, the visual element
is used to have a strong ironic
impact upon the reader. We all
have had some experiences with
so-called customer service
i 06 Customer Service
Department

departments like this one.

You did WHAT

How may I help you ? with the disk drive?

194
Increase Impact
r Uses visual techniques to emphasize
:•: oooo\
certain aspects of the message
+/
A ')

In prose, readers often encounter attempts by writers The benefits of the new system include
to increase the impact of the message and influence
judgment. These phrases exemplify such attempts: Patient registration information readily available
• "I can't make this point strongly enough."

• "Despite what you imagine, the facts are ..."

• "I don't want to shape your opinion, but ..."

• "Let me emphasize ..."

• "I want to underline this ..."

Shared information accessed by all hospital stations
• "Pay attention to this next part."

Similar rhetoricalmoves are made in visual language.

Sometimes the visual elements are primarily neutral,
and the verbal elements add the impact. In other
Bed availability status known instantly
communication units the verbal elements are neutral,
and the visual elements provide the impact. The next
4 pages explore the vocabulary of visual impact.

Overlap in rhetorical functions Paperwork reduced

Trying to tease out and classify the different kinds of
impact is difficult because sometimes a given visual
element can be classified as performing more than one
function. Performing multiple functions is particularly This example provides a striking comparison of the
common when the function is to increase impact. For relative impact of a list of words displayed without
example, a communicator may choose to increase visual devices (except for the list format) and the same
impact through the use of humor. One criterion that words displayed inside a set of shapes that burst out
connoisseurs of visual language use to assess elegance three-dimensionally. Clearly, it is the visual element
is the presence of multiple functions in one element of that provides the extra impact.

a communication unit —
when the communication unit
performs more functions with less ink.
Contrast. Making an element in the foreground
Abstract or three-dimensional shapes. Using purely differentfrom the background in one or more ways
abstract visual elements to add emphasis works increases impact: for example, light colors on dark
primarily because it manipulates foreground and background or white on black. Compare the relative
background elements. A variety of methods exist to impact of these pairs of VLicon elements:
make something stand out from its background.

In a general sense, unusual or three-dimensional

shapes surrounding, enclosing, holding, or supporting
the verbal elementsadd extra visual impact.

Compare the presentation below with the presentation

at thetop of the next column. The words in the 2
versions are the same.
=s
The benefits of the new system include ...

Patient registration information readily available

Shared information accessed by all hospital stations fl

Bed availability status known instantly iiinvr

Paperwork reduced LIUIIII ;v#
195
 6. Semantics of rhetoric

Frame. Because of the Gestalt principle of common Shape. An unusual or irregular shape surrounding an
region (->75-76), any kind of line or lines around an element attracts theeye and increases impact.
object or area makes it stand out from the background.

White space. White (or other background color)

space around the element to be emphasized will make
it stand out from its surroundings. "White space is not
Detail. Showing the element to be emphasized in wasted space," says the classic design maxim.
greater detail than the surrounding objects attracts the
eye. Human beings seem to be wired to look first at
interesting texture or detail.

Front. If the element to be emphasized is put in front

of the other elements, it will usually stand out from its
surroundings to command initial attention.

Sharpness. Clear outlines and shapes stand out from

a background of fuzzy, vague elements.

Motion. If the display medium permits animation or

live action, the object to receive more attention can be
shown in motion.

_C <* New products

Size. Sheer size differences can create significant
emphasis, usually on the larger figure or on the Arrows. Conventionally, arrows either point at
contrast between 2 or more figures. important elements to bring them into focus or are
important elements in themselves.

196
 "

Increase Impact (continued)

Strong shadows. The eye is more attracted to Visuals contrasting with text. Our brains are
elements that have shadows. programmed to notice changes. In a sentence of text,
VLicon elements or small illustrations stand out by
way of contrast and can be used to increase the
impact of the point. This is an example of a more
general observation: The only thing of its kind stands
out from the rest.

OOOOOOOOOOOOOOXOOOOOOOOOOOOOO

This same principle applies to illustrations placed

among larger blocks of text, where they serve as
reinforcements, not substitutions. (-M01)
Perspective. In one-point perspective, the eye is
drawn to the vanishing point.
So, I went to my computer

and I said to myself, what is the idea \ / of

j

the day? I rustled around a little bit and

www
decided to surf the Web.

/ looked at my usual bookmarks and went down

my usual trails when click something

Silhouettes. Another form of visual contrast that
increases impact is placement of one element in suddenly went click in my head. I had it!
silhouette in a scene that is otherwise conventionally
depicted. / thought, "Is that a smart computer?

I don't think I -^kr can answer the question.

1
Unusual angle or visual juxtaposition.
Representations in which subjects are seen from an
unusual point of view (as in the view from above) or
in which 2 elements are juxtaposed in an unfamiliar
way (as in the hand coming out of the computer) can
Human Figures. The eye is immediately attracted to
add impact to a message.
human figures. We seem to have an instantaneous
kind of curiosity about figures that look like us. Thus,
any time a figure remotely resembles a human figure,
it focuses attention and may add emphasis and impact

in the area in which it is located.

197
 6. Semantics of rhetoric

Exaggeration. Making some element oversized or Upper left location. Elements in the upper left
out of place immediately attracts the reader's eye and corner in Western cultures attract attention to
conveys an attitude. The visual elements in the themselves, all other things being equal.
following example convey a sardonic view of the
relatively neutral verbal message.

Some large Web sites use scrolling Central locations. The center of a communication
with few suggestions or signs to tell
unit is also likely to be a visual focus, all other things
you where you are or where you are
being equal.
going. It is easy to get lost and it
takes considerable mental effort to
keep going under such
circumstances.

Combinations. Putting together any 2 or more of the

techniques for increasing impact described in these 4
pages can magnify effect: (1) framing the object, (2)
using human figures, (3) using an unusual shape, and
(4) placing it in the middle of the page, for example,
should guarantee impact.

198
Manipulate and Operate
Shows or tells the reader how to make
something happen to the
• navigation
• point of view
• subject matter
• outside environment

Visual language connects to the wider world of Overlapping functions: An aesthetic principle
interactive computer interfaces in fascinating and only This is a good place to point out one of the aesthetic
recently emerging ways. Visual language can be principles that is developing along with the
used, not only to aid navigation (-> 183-1 84) by emergence of visual language: Combining several
guiding readers, but to communicate to users how semantic functions in one visual or visual-verbal
they may take action —
to operate on and element is both efficient and pleasing to those who
—
manipulate what is displayed. appreciate simplicity and elegance. The arrow used
in Web browsers for the "forward" and "backwards"
The World Wide Web is rife with examples of visual commands is a convenient example. The arrow both
language that tells the reader to manipulate or operate guides readers and suggests that they operate (i.e., go
(->200). First, however, let us examine some forward or backward); thus, the 2 functions overlap.
examples from other areas of communication. In all (For more on overlapping functions, -*186.)
of these cases, using visual language to communicate
is clearer and more efficient than using words or
visual elements alone.

Example: Computer
application toolbars
Comprised of icons or
VLicon elements, application
toolbars show the user what
action options are available.
Such actions include "draw" ^^"""""'^
(manipulating the subject Print Draw Magnify
matter), "print" (the outside
environment), and "magnify"
(point of view).

Example: Control of remote devices

many
Visual language can be used in
differentways to control remote devices
including security cameras, robotic devices
on Mars, and our televisions.

199
 6. Semantics of rhetoric
The navigation buttons encourage the
reader to move forward and backward
Viei tnr ough a site or group of sites. lelp Window
Wearable Display Corp Products
—
Reload Images Open Print Stop

The "reload" button allows

Go To http://www.macrovu.com
the user to manipulate the
What's New? What's Cool?| Handbook Net Search Net Directory Software external environment by
| | | |

telling the server that houses

the Website to send the
most current version of the
Shoulder Screen page through the wires to the
user's browser.

Our exclusive shoulder model has a swivel

attachment that can be moved to show screen.
=
tfe^

Dimensions. Two models:

• 3 x 4 inches
• 5 x 7 inches

Accessories. This model is worn with the

rump pack battery pack and
typical belt or
hard drive.

Operation. Folds front or back or detaches to

be carried in backpack.

Availability: Early winter in time for

Christmas.
t_

Wearable Display Corporation

Like other visual language rhetorical devices, This concludes the survey of the
cues for action can take several visual forms. In functional semantics of visual
this example, hyperlinks —
which tell the user that language, or the study of what
the subject matter can be manipulated and words and visual elements each
—
moved through are represented in 3 different do best when they work together.
ways: I hope that the information in

• a "glow" or outline around part of an illustration these 2 chapters will provide you
• an underline under an appropriate word with helpful guidelines for your
• the visual cue of a button own applications of visual
L language.

200
Chapter 7

Pragmatics of Visual Language

prag • ma •
The study of language
tics M
practices, their role
and effect in social interaction.

"Pragmatics is not at present a coherent field

of study, observes David Crystal, author of

"

The Cambridge Encyclopedia of Language. A

large number of factors govern our choice of
language in social interaction, and it is not yet
clear what they all are, how they are best
and how best to distinguish them
interrelated,
from other recognized areas of linguistic
inquiry.

Visual language had its origin as solutions to

particular communication problems (as is
evidenced in the historical survey in chapter 2).
Thus, incoherent as it may be, the study of
pragmatic applications of visual language to
the effective and efficient communication of
ideas must be an essential part of our
exploration of its growing role as a distinct
language.

The structure of this chapter's exploration of

visual language pragmatics comes from 3
primary questions. Who uses visual language
today, and in what kinds of situations? What
demands does visual language place on its
readers? How can we ensure that visual
language continues to be used to its greatest
effectiveness as it becomes more prevalent in
the world's communications?

201
 7. Pragmatics

Contents of Chapter 7

Section Social context and principal applications 203

Visual language is employed by vast numbers of people to

A. "W&. communicate widely different kinds of information. The

number of visual language speakers is estimated, and the
broad range of situations in which visual language
flourishes— no matter what the topic being
—
communicated are examined.
Section Multifaceted reading process 223
The process of reading visual language is necessarily and significantly
different from the prose reading process. The human information
processing systems create reactions to visual information that
sometimes bypass conscious evaluation of the information being
presented and that at other times require the reader to engage in deeper
levels of analysis in order to glean the relevant information. The
possible sources and potential effects on both visual language
composers and readers is examined.

Section Design and effectiveness 233

Scientific research beginning to bear out the commonsense
is
observation that people increasingly prefer the efficiency and
effectiveness of visual language to prose. As more and more people
incorporate visual language into their communications, standards for
effectiveness — based both on aesthetic and cognitive science
principles— will become increasingly important, especially to an
emerging profession of visual language practitioners called
information designers.

202
Section A. Social context and principal applications

Social Context: Where Has Visual Language

Become a Basic Communication Tool?
Instructors and course
Presenters developers
Yearly
Business presentations
Science include more
Technology than 102
Schools & million visual
Academia
language
slides.
Presenters 1 .4 million
often simply teachers and
Technical writers call them professors use
• documentation "business visual language
• procedures graphics." somewhat
policies They
• online documents
&/J&
v\^7
Technical writers regularly.

compose 25 million sometimes call it

visual language pages "idea sketching."

yearly. They
nJ frequently call it

^ \ "information design."

r On average, Americans watch 7

Although the use of visual language has
hours of television every day, almost become widespread, it is sometimes difficult
Television
all of which is visual language. to grasp its pervasiveness because it is called
Television producers call visual by so many different names and because the
language "footage" or "graphics." contexts and varieties are so diffuse. The
2^ y analyst has to tune into all of the different
professions and disciplines illustrated here in
order to see the phenomenon in its fullness
and in order to begin to generalize about it.
Many of the 225,000 architects use visual
This is a doubly difficult task because,
language almost every day. They call some
academic departments specialize
traditionally,
of what they do "signage," "wayfinding,"
Architects on one particular subject matter.
and "architectural rendering." >

Professionals and businesspeople include

at least 5 million visual language pages in
their reports and proposals. They often
Report and call visual language merely "visuals."
Americans buy 7.5
proposal writers
2^
'

billion greeting
Newspapers and cards per year.
magazines print 2.500 Nearly all of them
"infographics" yearly. are visual language.

Newspaper and magazine

and designers
artists Greeting cards

203
 7. Pragmatics
A. Applications

World Wide Web teams

Engineers and drafting
technicians
Scientists and
statisticians

I
Globally, each year,
somewhere between
More than 5 million More than 1 million 900 billion and 2
drawing software packages WWW sites use trillion statistical
were purchased in 1995. visual language, graphics are printed.
Here, visual langauge is where it's usually Scientists and
called "computer aided called "Web statisticians call
design," or "CAD," or graphics." visual language
"interface design."
"scientific
visualization,"
"charts," "graphs," Cartoonists and
and sometimes comic book artists
"ISOTYPE."

For the English department, the visual is an f More than 7 1 million comic
I

1 books are sold annually

add-on. For the art department, words are
"titles" of paintings. Yet the person in the
street has no difficulty comprehending that we
live in a visual culture permeated by visual
Magazine ads pull in
language. Nobody really knows how much
$8.5 billion in revenue
visual language is actually used annually in the Advertising and
yearly. Designers call
United States. But we can begin to speculate visual language just graphic designers
on what that volume might be by using these plain "graphics" or
data and some conservative estimates. ^"graphic design."

,/Sales of interactive digital

media hit the $2.4 million
mark in 1994. Here, visual
language is often called
There are 1 1 million business VVomputer-aided animation^
meetings a day worldwide.
Multimedia and
Organizational development
animation makers
specialists facilitate many of these.
They call visual language "graphic
recording," "graphic language," and
"Group Graphics®."

Team managers,
organizational development Note: Readers are a much
consultants, and meeting largergroup than visual
planners, graphic language "speakers."
facilitators
speakers

readers
204
Visibility and Accessibility of Complex Issues
Increasingly, we are called upon to resolve complex
issues and problems. Often it is difficult for a group
to come to a common understanding of just what
the problems are, let alone develop a process for
working together toward their resolution. Using World and
Country Economic
visual language to cooperatively construct an Situation Majority Accommodates Minority
information mural that displays the multiplicity of
aspects of the issue on the table encourages a group
of problem solvers to stay focused (literally) on the
issue as a whole, rather than on those subsets of a
particular problem that each individual will tend to
emphasize. Visual representation of all aspects of
an issue greases the brainstorming process;
interconnections or hidden components may be Majority Politicians Blame
s
Minorities for the problems of the
discovered that might have remained hidden had the country. They are easy and visible

group members been faced with keeping all the targets.

information straight in their heads or in awkward More Crime by

Minority Group
prose reports. Furthermore, keeping the model on
JS1
display can help keep the group on track as it works
toward a resolution.
•-I
ft
O.K. Now we've got this group's ideas displayed. We've modeled '

the dangers inherent in democratic process in the ongoing struggle

for power between majority party and opposition and its effect on

minority group problems within the state.

As we can all see, the temptation for the majority party is to blame
the minority groups. The opposition, in turn, is frequently tempted
to object that the majority party is letting the country be broken up.
At times, either the majority or the opposition or both resist(s) the
temptation to place blame, in which cases the problem is somewhat
alleviated. Nonetheless, the process that we have modeled is an
ongoing potential danger for any democratic country with a sizable
minority ethnic group. We have also modeled the consequences of
such struggles. We can all see that, often, the negotiated agreement,
at the end of what may be 20 or 30 years of struggle, simply leads

back to restoration of ethnic minority rights.

We now agree on the problem. Would the group like to turn its
attention to discussing what can be done to prevent this problem
Vfrom getting worse?
^
 7. Pragmatics
A. Applications

A Model of Majority-Minority Conflict

XL
Free
Us!

Demands by Minority for Threat from Opposition.

Media Amplify Autonomy or Opposition party will claim More Restriction(s)
Differences Self-determination that party in power will let on Minority
the country break up (and
thus become smaller and less

I important).

Search for Allies in

foreign countries, the UN.
Threats or Restriction of
and NGOs
Minority Rights

Our Formation of
Language Guerrilla
<mj, f^^w^M Resistance Groups
and attacks by
minority. More
demands for
self-determination.
Our
Schools
Military Stalemate
Division of country

J "3*.
£ ;
/
u. N.3

fe o*
^l
N°><2M?
Intervention by External
Negotiated Powers
Settlement

Military

Our Civil
Rights I
Usually the
Repression of
Minority
and taking away of
more civil rights
outcome is to and economic
restore most or prosperity.
all of the rights Greater
of the ethnic Military
Large-Scale Destruction
Our Economic minorities. Clashes
of much of minority area
$ Opportunity but no clear victory for
majority

Our Access to
Public Services

/
Li
arf
LI"
Minority
Complete Military Becomes
Victory by Majority. Complete Military Majority.
Ongoing suppression, and Victory of Minority Long-term
negligible resistance (rare). Ongoing population
suppression and trends.
resistance.

206
Illumination of Cross-Boundary Issues
The problems we face today seem to
be growing more difficult to resolve.
The most often-mentioned driver of
this phenomenon is increasing
complexity. When we talk about
complexity, we usually mean the
presence of tight interconnections
between the social, political, and
economic systems within which we
Where is the problem located? In the
lead our lives, and which we are economy? With parents? Among children?
accustomed to thinking of as discrete
In public policy?
arenas. In fact, they are deeply
intertwined.
Pressures of
The Global Market
In problem-solving situations, too
often there is only token
Economy Competitiveness

acknowledgement of such linkages, as

opposed to an attempt to integrate the
interconnections into problem Decreases in

definitions and solutions. Too often, a Amount of Number of High-Paying

group will examine just one sector, Corporate Manufacturing- Related
ignoring the cross-sector influences. Downsizing Jobs
We may look at the economy or at the
public policy issues but neglect to keep
in mind the long causal loops between
sectors. Without a way to
STOP DRUGS
simultaneously keep track of all the VOTE FOR
data from all the sectors, we disregard SMITH
the linkages, and our discussions suffer
as a result. Amount of
Permanent
Visual language, displayed on Structural

information murals, computer screens, Unemployment

or paper, can be used to keep the larger Public Policy
picture at the forefront of any Issues
crossboundary discussion.

Adequacy of
Education and
Total amount of
Training of National
Poor Performance
Work Force
in School

Now that we've connected some of the L

factors that are influencing these P
social issues, let's look at where we
might have some leverage.

207
 7. Pragmatics
A. Applications

mm
208 I
Exploring Deeper Connections and Feelings

Another result of the nature of the cross-

boundary environment in which a lot of
problem-solving activity takes place is that the How do you feel about
problems we address increasingly require the
diversity?
participation of individuals from many different
cultures, professions, and civilizations. Success
requires each group to find a common language
with which they can understand their
differences, share visions of the future, adopt
common symbols, and empathize with others'
difficulties.

Visual language positively impacts the intitial

dialogue phase of a problem-solving session, in
which participants each get enough "air time" to
express the depth of their feelings about the
issue on the table. Visual language recording of
group members' remarks both legitimizes them
by making them a permanent part of the group's
visual landscape, and enhances the results of
such conversations by making connections
between points of view and by highlighting main
themes.

Reproduced here are the graphic results of the

initialphase of such a discussion. The diagram
may be incomprehensible to someone who did
not participate in the discussion, but it can help
group members form important bonds when they
see how their different contributions connect.

How much of this situation is new? What can we learn from history?
Why have we resisted this question for so long?
How can we learn to listen to people who are marginalized?
How can we get to feel like an "us," like a community again?
Will the world ever be simple again?
How do we keep these feeling dimensions in view?
 7. Pragmatics
A. Applications

210
Displaying Problem Analysis

Problem analysis often complicated by factors such

is Over time, literally hundreds of such diagrammatic
as the existence of multiple points of view and the displays have been developed in different professions
need to simultaneously examine physical data and and academic disciplines to analyze specific problems.
invisible relational information. A number of these diagrams, organized by their
commonalities, are cataloged here.
In such situations, organized visual displays of the
relationships and factors that inform the problem are a
useful tool.

Cluster diagrams Area

Represent abstractly the relationships between elements and are easily Point-to-point homologies, along
modified to express different concepts. Cluster diagrams have a scale, allow displays of relative
grammar based on similarity, proximity, position, and other Gestalt volumes) and direct semantic
perception principles.

Purpose: Show relative importance Purpose: Show problem boundaries Purpose: Analyze location
or intensity of relationships

Letters Show Components Components of the Problem

The buildings
will be sited as
1 shown here.

The problem we
vehave
have ^H
Where we need to today is in the
| j G
put our resources
inA-E. C-D, F-G
is
A-B-D-E-H sector. /y^t - I I
ft
and in F-H.
*
W 1
1
Purpose: Map intensity
Purpose: Show connections of spaces Purpose: Condense information

&
I'd like to be able to
"ji
The darkest
areas represent
unused space
in our

get from the kitchen

Now we can see ^ different
which elements v-^-^-v-^^i warehouses.
to the bath without
are relevant. t.i.^.^^.^-».^.-«.->.-«.^-^^-> A
going through the
living room. H JLd| la!
MMMH
,

Purpose: Analyze alternative

Purpose: Analyze and explain priorities patterns
Purpose: Portray alternative
layouts and site patterns

{
r—i Qb^M DrV
~ll^^^0f^^l.''
L areas
concerned
lm

CT
rzP

211
 ,

7. Pragmatics
A. Applications

diagrams Matrices Network diagrams

with explicit or implicit Tabular syntax displays Branching syntax connects and
sizes (e.g., widths, areas, or information for side-by-side displays time-linked or logically
read-out. comparison. linked information for portrayal of
choices or alternative scenarios.
Purpose: Classify problems, compare
relationships, and show solutions Purpose: Analyze decisions
Purpose: Discover trends
_ Outcomes
Fa< :tc >rs
2 3 4 5 6 7 8 9
=A
-— A1 rypes
A
1

• • •
• • •
7£ x
*• There's an B
*"^ nnward trend f ->r
B \
s/ A and B. C • • • •
r> «
^v • •
^ r~
z-^ • • •
A, L, and t .IIC our
>
• •
!MI
problems.

My preference

fI WfW would be for

outcomes D or G

=H
Purpose: Show volume and
direction of flow

Purpose: Compare options

rum* n
Factors Purpose: Show event precedence and
critical event paths

Options 1 2 3 4 5 6
event
A + - + + +
^W even
B + - - - + -

C + - + + ++
D + - + + - + I
event
,
— —^^
I
I
^j
^*--
event
e .

Let's look at the f .

-^ —
C is our best option.
events on the ^r
f ^ event
critical path. w r-
'

2^
^^^k^^^l
MMhM event

212
Creative Problem Solving

Most people attack problem solving only within then-

own brains, without ever representing any part of the
problem-solving process outside their own craniums.
Even teachers of creative problem-solving courses
frequently miss the value than can be gleaned from
visually representing solutions or parts of solutions as
they emerge. Such externalization gives the mind
more stable, albeit interim, data with which to work.
Creativity is not a linear process. It has many loops
and feedbacks, the productivity of which depend on
initial and continual externalization of the creative
problem-solving process.

The American graphic designer and educator Robert

McKim (->48) introduced the distinction between
producing complete pieces of art, the work of artists,
and using visual tools in creative thinking, which —
the rest of us can do profitably without much training
in art. McKim used his insights into the value of
externalizing thinking to develop an approach, which
he pioneered at Stanford University's school of
engineering in the 1970s, that teaches the acquisition
of quick-and-dirty visual tools for thinking not for —
presenting information. His book Experiences in
Visual Thinking condenses his ideas on creative
visual-language thinking into a process called
Express-Test-Cycle (ETC), which I illustrate on these
2 pages.

Advantages of externalized thinking

Provides sensory nourishment. "Direct sensory

involvement with materials provides sensory
—
nourishment literally 'food for thought.'"
Promotes serendipity. "Thinking by manipulating an
actual structure permits serendipity —
the happy
accident, the unexpected discovery."
Produces sense of immediacy. "Thinking in the
direct context of sight, touch, and motion engenders a
sense of immediacy, actuality, and action."
Provides object for critical contemplation.
"Externalized thought structure provides an object for
critical contemplation as well as a visible form that
can be shared with a colleague or even mutually
formulated."
Encourages right-hemisphere thinking. "The
intense sensory/spatial involvement of externalized
thinking fires up the right hemisphere of the brain;
it is a marvelous antidote for thinking that has become
locked up in words and symbols."

Robert McKim

213
 7. Pragmatics
A. Applications

43

* *
214
Making Group Process Visible
In addition toits applicability to the substance of The Team Performance Model outlined on these pages
problem-solving situations, visual language has been was developed by Allan Drexler, an organizational
shown to facilitate underlying group dynamics as well. development specialist, and by David Sibbet, a pioneer
Meeting recorders can use visual language to track the indeveloping the pragmatics of visual language for
dynamic group process, providing a quick, ongoing facilitating group process. Sibbet's set of group-
progress report of where the group stands. Better process frameworks, called the Group Graphics®
understanding of the process helps keep the group on keyboard, corresponds to the 7 stages. The keyboard
track, keeps morale up during difficult stretches, and analogy refers to the fact that some or all of the 7
encourages individual members to remain mindful of stages can take place within each larger stage of the
the group as a whole. group process.

Overall Framework of Drexler-Sibbet Theory of Group Stages

1. Orientation

2. Trust development

3. Goal clarification

The job at stage 1 is to focus the

group's attention on its main
purpose. Often, development of
some form of focal image is a
useful visual facilitation move
early in the group process. The job of the group at stage 2 is

s^ =x? to develop
in the process.
trust in one other and
Agreements
about the agenda and about
allocation of time resources are

The job of the group at stage 3

is to come together around

particular goals. When there are

many points of view , which is

most of the time, one of several

forms of cluster diagrams is
used to visually relate differing
ideas.

>^ <?

^ CLUSTER XN
 7. Pragmatics
A. Applications

As the group moves from the early stages of getting during group problem solving. In the group there is
acquainted to tackling nitty-gritty problems, their greater simplification, fewer words on the information
ability to return to a shared understanding of the mural, and, in general, less formality. The fact that the
process and where they are
recorder —
provided by the visual
supports full participation, systems
— communication unit is created in front of the group
during discussions provides the context and
thinking, and group memory, and paves the way for compensates for this simplification. To make such
productive work. visual language units comprehensible to persons not
present at the discussion requires the addition of
There is a considerable difference between the use of supplementary visual and verbal elements.
visual language in broadcast mode (such as I am doing
in this book) and the generation of visual language

7. Celebration

6. Evaluation and
high performance

5. Implementation

At stage 7 the group celebrates

4. Decision its successes. The circular
or direction mandala and
visual shape of the
the waydraws together each
it

component can suggest the

The job of the group at stage 6 is "completeness" of the
to evaluate its progress in an experience.
ongoing way and to improve
performance. A visual story or
visual metaphor can show the
The job of the group at stage 5 is progress of the project so far.

implementing its decisions.

Various forms of the network
diagram can be used to show the
branching options that are
involved in getting the job done.
The job of the group
to make real-world
at stage
decisions
4 is
^> a MANDALA
about committing time and
resources. The clear and formal
categories of a matrix are
appropriate to analyze all the
DRAWING
factors that operate on a group's
decisions.
<
^>_ I
_ _ i i
<^
DIAGRAM

MATRIX
^>

216
Presenting Multiple Points of View

Many of the perennial

political and philosophical
problems that we face are Can Computers Think?
ill-structured problems.
/ I believe that at the end
Ill-structuredproblems are
of the century ... one
defined as complicated and
be able to speak of
complex, ambiguous, highly Start Here will
machines thinking
interconnected, and often without expecting to be
alogical, illogical, or contradicted.
multivalued. They are 1 Alan Turing, 1950
vs
problems about which there Yes, machines can (or
are 2 or more viewpoints will be able to) think, a
from the very start of computational system can possess
discussion. all important elements of human
thinking or understanding.
Comparison of such multiple
points of view always
is
useful, and always difficult. Alan Turing
A textual document can
present each point of view
separately and in great detail, Can computers
or briefly and in comparison
have emotions?
with other points of
—
view but it cannot do both
at once. 28
Machines can't have emotions. Machines can never
be in emotional states (they can never be angry, joyous,
Visual representation of the fearful, etc.). Emotions are necessary for thought.

structure, history, and current Therefore, computers can't think.

status of a debate can provide

some structure to a problem
that is otherwise ill-

structured by presenting
multiple points of view in
close connection with one
44 Margaret Boden, 1977 58 Phillip Johnson-Laird, 1988
another. Emotions are cognitive schemata. What is Feelings are information signals in a cognitive
essential to emotions is the schema of cognitive system. Feelings are needs and emotions, which
evaluation that determines the relationship correspond to information signals of 2 kinds: (1) needs,
The example on this page is between the emotion and the rest of the cognitive which arise from lower-level distributed processors that
states of the subject. In order for machines to monitor certain internal aspects of the body: (2) emotions,
an excerpt from a series of 7
have emotions, they must model the complex which also arise from lower-level distributed processors
argumentation analysis maps interactions involved in the use of such concepts but originate as cognitive interpretations of external
as pride, shame, and so forth. Furthermore, these events, especially social events. A robot could have
that chart the history of the
concepts must be (partially) responsible for the feelings if its computational structure implemented those
debate around whether behavior of the system. 2 kinds of signals.
computers can, or ever will
be able to, think. The entire
series includes more than 800
_
arguments, rebuttals, and
counterrebuttals from more
than 385 contributors.

217
 7. Pragmatics
A. Applications

Can computers
have free will?

11 Alan Turing, 1950

Computers can't have
Machines can exhibit free
free will. Machines only
will by way of random
do what they have been
selection. Free will can be
designed or programmed to

*
produced in a machine that
do. They lack free will, but
generates random values, for
free will necessary for
is
example by sampling random
thought. Therefore,
noise.
computers can't think.

free will: The ability to make

voluntary, unconstrained decisions.
Freely made decisions are independent
of the influence of such deterministic
factors as genetics (nature) and
conditioning (nurture).
12
Randomization sacrifices
responsibility. Machines that make
decisions based on random choices have no
responsibility for their actions, because it is
Can computers then a matter of chance that they act one
way rather than another. Because
be creative? responsibility is necessary for free will, such
machines also lack free will.

97
Computers can never be 106 Douglas Hofstadter, 1995
The ELIZA effect. The ELIZA effect is a

* creative. Computers only do

what they are programmed to
do; they have no originality or
creative powers.
tendency to read more into computer performance
than is warranted by their underlying code. For
example, the computerized psychotherapy
program ELIZA (see "ELIZA," Chart 2, Box 34)
gives apparently sympathetic responses to human
concerns, but in fact is only utilizing a set of
canned responses.
Note: The ELIZA effect was recognized and
described by ELIZA's creator Joseph
Weizenbaum. though he didn't give it that title.

105 108 1988

Phillip Johnson-Laird.
Computers have already The jazz generator. The jazz
been creative. Computer generator produces chord
models that exhibit creativity or at |
sequences and uses them to
least some component of improvise chords, bass-line
creativity have already been melodies, and rhythms.
developed.

218
Facilitating Cross-Cultural Communication
It isin the very nature of cultures
to be different from one another.
One major source of such
differences is the presence of
underlying sets of assumptions
that vary from culture to culture.
When these assumptions remain
unspoken, unheard, and
unacknowledged, they can serve
as barriers to attempts at
crossculturalcommunication or
problem solving.

By virtue of its ability to bring

such assumptions to the surface of
a group's communication process,
visual language facilitates
cross-cultural communication.
Once different sets of cultural
assumptions —about approaches,
processes, definitions, goals,
values, and so forth —are made
visible in a permanent way that the
group can return to as needed, the
group can explore its different
meanings, implications,
constraints, and similarities.

The example on this page

of the results of a
illustrates part
study that attempted to facilitate
cross-culturalcommunication
between 2 groups of people Assumptions of the Operator Culture
working in the same Because the action of any organization is ultimately the action of people, the success of the

—
company operators and enterprise depends on people's knowledge, skill, learning ability, and commitment.
The required knowledge and skill are "local" and based on the organization's core
engineers. The study is the work technology.
of Edgar Schein of MIT, who has 3. No matter how carefully engineered the production process is or how carefully rules and
studied organizational cultures for routines are specified, operators must have the capacity to learn and to deal with surprises.
4. More operations involve interdependencies between separate elements of the process;
many years. Schein observed that hence, operators must be able to work as a collaborative team in which communication,
communication difficulties openness, mutual trust, and commitment are highly valued.
between the several distinct
(From Edgar Schein, 1996)
cultures operating within most
organizations were a major
roadblock to corporate learning.
Schein wrote, "Until executives,
engineers, and operators discover
that they use different languages
and make different assumptions
about what is important, and until
they learn to treat the other
cultures as valid and normal,
organizational learning efforts will
continue to fail."

219
 7. Pragmatics
A. Applications

Assumptions of the Engineering Culture

1 . Engineers are proactively optimistic that they can and should master nature.
2. Engineers are stimulated by puzzles and problems and are pragmatic
perfectionists who prefer "people-free" solutions.
3. The ideal world one of elegant machines and processes working
is in perfect
precision and harmony without human intervention.
4. Engineers are safety oriented and overdesign for safety.
5. Engineers prefer linear, simple cause-and-effect, quantitative thinking.

(From Edgar Schein, 1996)

Readers may have expected an example

here of facilitating communication
between ethnic cultures. That would
have been too easy. Easing
communication between "corporate
cultures" is an example that is relevant to
most modern organizations ... it is also
surprising.

220
Facilitating International Communication
In multilingual situations, visual language has a
capacity to bring cultures together in a way that
favoring one spoken language over another does
How might visual language facilitate
not. Multinational corporations and government international communication?
agencies find visual language especially
important because it provides a common
language for the conference room.

How might visual language facilitate

international communication? We live in an
increasingly visual world. And even when native
languages are not shared, exposure to visual
The frequent use of
culture often is. Further, the increasing
illustrations makes possible
integration of text and visual elements
—which has been facilitated by the graphic
nearly instant recognition of
physical objects.
computer, television, animation, and
international scientific, technical, and
commercial communications (such as
advertising) —
is doing more to internationalize
visual language.

In a multilingual context, documents composed

in visual language make sense, especially from a
translator's pointof view, because they are easier
to translate. There is always less text in a visual
language composition than there is in straight
prose (20-30 percent less, according to recent
studies), because the images and the shapes
provide much of the information, as well as a lot
of the context. The widespread use of icons on close
to100 million computer screens
worldwide has brought to light their
potential to serve in other arenas as
visual signposts and navigational
devices that need little translation.

221
 7. Pragmatics
A. Applications

222
Section B. Multifaceted reading process

Multilevel, Multimodal Reading Process

Visual language communication units At the same time, the presence of
are bothmore demanding for readers familiar visual images provides a point
Mix of metaphorical and literal
and more immediately comprehensible. of immediate entry and understanding
communication
Because multiple levels of visuals, text, that often bypasses conscious Visual metaphor (e.g., the signpost)
and concepts are combined, they evaluation. This multimodal reading and verbal metaphor (e.g., "backbone
require readers to spend more time in process is the subject of this section. network") are mixed with literal text.

analysis and synthesis in order to come

away with the full meaning of the
communication.
Bottlenecks on the World
ISP modems clogged. When too many customers dial in at the
W deWeb
Backbone capacity struggles to keep up
-'"pe. the number of modems available can dramatically
with message load. The fiberoptic lines that
:ess and download times. With some providers you
comprise the pathw ays of the backbone are
Layers of commentary usy signals 30 percent of the time. Most of the ISPs in
fast, but they are continuously pushed to
The reader of this diagram is required d States are connected with each other, as opposed to
capacity because of increased use. For
to understand that the outer ring of backbone, and delays occur during the transfer of
example. MCI's monthly Internet traffic has
text is a layer of commentary on the on from carrier to carrier. ISPs create yet another
been tripling yearly for the last 3 years and is
diagram contained within the ellipse, hen they sell accounts to more customers than they
now about 330 terabytes.
and, of course, that the commentary in lal bandwidth to handle, which is a common fall-out
this and other shadowed boxes is yet pricing wars.
a 3rd layer of commentary.

Implicit
Relationships Insufficient bandwidth in

Often in these types company gateways. The

of complex connection between the

infographics, a major company intranet and the

goal of the message external Internet is provided

is to show
the by the gateway computer.
relationships Companies often do not
involved, which may supply enough bandwidth for

not be explicitly employees to connect to all

described in words. the different sites on the

For example, readers Internet that thev want to.

are required to
interpret that the lines
of connection
between major
components may be
two-way connections. Nonoptic fiber internal -

And they are required nets. Some internal

company nets give poor

to understand that the
performance because they
signal goes either of
lack optic fiber. But many
2 ways from the
company intranets have optic
modem.
fiber or advanced coaxial
cable that will handle data up
to 50 times faster than the

standard 28.8 modem.

Point of View
Portrayal of the back
ofa woman's head
suggests the
presence of a user
and subtly also
suggests a starting Slow modems. Modem-based transfer of Old. slow, nonstandard browsers. Different versions of browsers
point. information can be long and inefficient. The offer different functionality for \ iewiog pages, which means that
capacity of handling incoming bandwidth at the users with old browsers or who do not have "plug-in" browser

typical 28.8 kilobits per second is too little to enhancers (e.g.. for audio, video, or virtual reality) cannot view some
handle large streams of incoming bus. of the newer kinds of information.

223
 7. Pragmatics
B. Reading process

Multidimensional representation
The visual elements in this infographic are
represented with multiple perspectives: two-
and three-dimensional (the globe and the
Web server, respectively), and silhouette
(the satellite dish). Nonetheless, readers
are required to incorporate all the different
perspectives into one understanding of the
infographic's message.

Router capacity mismatched to message load. Routers can only send

a packet so far as the next router, which creates a slowdown. Each packet
may get routed a separate way, which slows down the delivery process
because all the packets have to be put back together at the destination.

When equipment breaks down or overloads, the routers have to update

their lists and reroute. They become overloaded because they sometimes
cannot sort data packages as fast as the volume they receive. They may
even lose data packages. A mismatch between the routers, which are
slow, and the pathways, which are fast, also clogs the system.

Familiar visual cues

The complexity of the
information being
communicated is offset to
a degree by the presence
of visual representations of
familiar objects
phone lines,
—people,
modems, and
—
so forth that provide the
reader with some instant
context.

Implicit connections
Similar or identical objects
shown in different places
must be interpreted by
readers as representing
the same object (e.g., the
Web pages shown in 2
places), although no text
points out the similarity.

Visual conventions
Pop-up convention shows
different levels of detail in
the memory of the
computer. This relies on
readers understanding
the pop-up convention.

Slow chip speed. The . Small memory cache. The amount of memory cache also will slow down the
speed of the CPU chip browser running on it. Its speed thus depends on the total size of RAM. The disk
may slow down caches of browsers are portions of hard disk memory that hold recently accessed
processing. Web pages that are overflow from memory cache. Their efficiency thus depends
upon the amount of hard drive memory that can be allocated to them.

224
Many Images Speak Immediately, Directly, and
Emotionally — Bypassing Conscious Evaluation
One aspect of the multimodal reading process is
how quickly certain parts of the reading process
can take place, especially the visual reading of
representative images. Although it is true that
reading or hearing great poetry, stirring speeches,
and moving stories can move us emotionally, none
of these affects us as rapidly or directly as certain
visual images can. Glancing at a scene provides a
context that great writers labor long to convey.
Images have the power to evoke strong, immediate
feelings as well as to subtly insinuate a
background climate or overall mood.

Scan the drawings on this page and consider what

effects they have on you. If your experience is
like that of most readers, each image on this page
evokes an emotional response. This capacity,
together with the property of instantaneous
perception— which occurs much faster than the
sequential gathering of similar information

communication tool.
—
through reading text produces a powerful

225
 7. Pragmatics
B. Reading process

Background and mood

In addition to foreground images on the facing
(as
page), background images (as in the complex
landscapes on this page) may also convey an overall
feeling. Thus, visual backgrounds have singular
effects that are not encountered in purely prose
presentations. They color interpretation and
dominate mood as well as facilitate the more rapid
understanding of some contexts than when a
description is spelled out one word at at time.

flE3 A «
Qa A A Qa
1
i

_
Explore possibilities
Determine best optior l
_
"

rry best option

AAAAAAAA
* *jl**jl* JL

The emergence of visual

language opens new fields and
Questions for visual language users
attracts new urgency to studies
Major questions arise from this observation of the rapid,
in these areas, to which very
direct, deep ways in which humans perceive images.
little attention has thus far been
• What are ethical obligations of communicators
paid outside the research on
regarding the use of powerful images?
advertising messages.
• To what extent can emotional effects be amplified or ' '

reduced by different choices of illustration and 2J

placement of text on a page?
• Are there ways in which visual language encourages

superficial emotional scanning rather than careful

analytical examination?

226
Visual Language Often Encourages Analysis and
Synthesis

Not all visual language

instantaneously
is The theories of Jacques Berlin (1983) identify some
understandable. Often, information must be "figured possible sources of the difficulties that people
out" by putting the verbal and visual elements together experience in reading visual language. Bertin
with prerequisite knowledge and skills. (For example, observed that, with many diagrams and charts, readers
reading quantitative charts presupposes understanding cannot receive information until they have understood
that the data were collected in some orderly manner the overall context and individual components of the
and were then assembled in some way, usually in a diagram. His observation also applies to visual
data table, before being transformed into a chart or language in general. While it may make the reading
graph.) Many people thus report that reading a visual process more complex and involved, it also
language book is a more involving activity, and even, encourages a deeper, more analytical approach.
in some cases, is more demanding.

Summary of Berlin's reading process

Understand the context Determine internal variables

Before a graph or diagram can be understood, Next, the reader must understand which visual
the reader must identify and comprehend each of variable each of the components is represented
its components. The reader must be able to by in the graph and ask the initial question.
answer the question, "What is the precise domain
of this graphic?"

Distance Traveled Distance Traveled

After Brakes Applied After Brakes Applied

Distance 300 Distance 300

in 250 in 250
Feet 200 Feet 200 ^ \j *

150
150
100 100 ^_
^^^r"'
50 50
iMH^
10 20 30 40 50 60
10 20 30 40 50 60
Car Speed in Miles Per Hour Car Speed in Miles Per Hour

In this example, the reader must comprehend

the main and the titles of both axes before
title
formulating any thoughts about what kind of
information can be gleaned. It is not
absolutely necessary, however, to know
exactly what the divisions on the scales of the
axes signify at the first glance.
227
 7. Pragmatics
B. Reading process

Questions may be sorted by reading

level

Bertin also developed a three-part

classification of the levels at which a graphic
may be approached.

1. Elementary level. These questions arise

from focusing on a single element or
component of the graphic and result in a
conclusion about a single element or
component. Example:

Comprehend the (new) information

2. Intermediate level. These questions arise

Only after stages and 2 are complete (even if they take
1 from focusing on groups of elements or
place in a fraction of a second) can the reader perceive components and result in a conclusion about
the new information in the graph. the group as a whole. Example:

This may be a Gestalt — a perception of an overall

picture of the data — or it may result in detailed
examination of the graph part-by-part.
Is there proportionally greater
distance covered when the car is

traveling at 40 versus 50 miles per

Distance Traveled hour?
After Brakes Applied

300
Distance
250
in

Feet
3. Overall or global level. These

A
questions arise from focusing on the
10 20 30 40 50 60
meaning of the overall graphic and result in
Car Speed in Miles Per Hour
a conclusion about the meaning of the
whole of the information.
Example:

Is the relationship between speed and

stopping distance generally a linear one?

228
How The Eye Is Directed by Visual Language

Many people are accustomed to reading in one way The British art historian Michael Twyman conceived
—
only upper left corner to lower right without the matrix below, in which visual language units can
skipping a word or a line. With the advent of be compared based on the type of content and the
multimedia communications and visual language, this degree of directedness of viewing. The variety of
method becomes quite limiting. We will all need a different ways in which the eye must "work" to make
variety of new reading tactics if we are to continue to sense of the different forms in Twyman's matrix
read with efficiency and full understanding. provides us with insight into why different people
have such widely variant reactions to visual language.
When we encounter material that must be read in a "

different way than we are conditioned to read, many of

us rebel and call visual language "too dense."

Pure linear Linear interrupted List

Letter written in a
Restaurant menus,
continuous spiral from Poetry and most prose
agendas, phone lists, etc.
outside in

Verbal/
numerical

Some long friezes and Comic books and other Keys to maps, lists of
tapestries, some Greek stories told in picture pictographs and their
vase paintings books meanings

Pictorial &
verbal/
numerical

W^
Wall paintings
Panoramic views of city Road and airport
presented in series of
skylines and of coasts pictorial lists of services
discrete scenes

Pictorial

II
M 1!
Route maps and traces Lists of symbols in
Musical notation
from EEGs and EKGs pictorial languages

n
Ay *F"•m
Schematic m
V^
r b;
>,_

_>s.
r—\« s \s
r''
( j\
/ m
/ • a \

229
 7. Pragmatics
B. Reading process

Implications
The clear implication of Twyman's analysis is that the
visual language communicator must become more
sophisticated in understanding how the eye is

directed, techniques that can be used to deliberately

control eye movement, and perceptual principles that
must not be violated if specific effects are to be
achieved. And, of course, readers will need to
become more flexible as well.

Linear branching Matrix

Nonlinear directed Nonlinear most —
viewing options open

Family trees, Numerical and textual Most newspapers, some Some concrete poetry,
organization charts data tables advertising some advertising

m m
.S co
in Ml m
CD
w ,n rn
CO
fm
I 1
Q)
5
*—
O

Trees with visual objects Newspapers with many Panoramic photos and
Visuals in a matrix
pictures illustrations with labels

methods of
<
%^, |Mad-
^J^ Man
transportation
ft A
==
^^M. Wins

^^r^rm
1
^+ 1 The NEWS

'5 #* = i«*
Rarely found in pure
The composition of most
Completely pictorial Completely pictorial picture form, but some
paintings and illustrations
branching is rare matrices are rare aerial photos are almost
directs the eye
completely open

oo oooo
ii
Hh /
H it A /
*

Purely schematic Bar charts with two-axis Network diagrams,

Surface maps
language trees search strategies subway maps

Spanish
Italian
French

Latin

230
 —
Mix of Words and Visual Elements in Different
Media

In idea sketching and meetings with graphic recording, Printed documents, projected media, and multimedia
the visual elements are often more rudimentary and are all one-to-many broadcast media. However, they
less developed because their function is what McKim allocate different ratios of verbal to the audio or visual i

calls "externalization of ideas" during creative channel. Print documents typically contain all the
problem solving. Subsequent interpretation of the relevant words on the page, whereas in projected
visuals relies on the memory of the participants media and multimedia, what would be printed is often
although at the same time the visuals themselves allocated to a sound channel.
facilitate recall.

Real-time Meetings with

idea sketching graphic recording

Media

^ .V; -~

Most of the verbal ... is done in spoken

Most of the verbal communication words ...
communication ...
Verbal
elements ... is done in

spoken words

Some words may be written down on the

sketch.

Visuals on cocktail napkins and the Simplified visual elements and some key words
backs of envelopes. Occasional words. are recorded on sheets of paper or on electronic
whiteboards.

Visual
elements

231
 7. Pragmatics
B. Reading process

Variations in how verbal and visual elements are For example, the function of reader guidance is much
allocated to different channels in visual language more critical in multimedia, where the reader is on her
often obscure the fact that all of the situations are in own, than in projected media, where a speaker
fact visuallanguage applications. Functional provides guidance.
semantics, both that having to do with substance and
that having to do with rhetoric may vary widely in
these different usage situations.

Printed documents Projected media Multimedia

Words tightly integrated on the

page with the visual elements.
Typically, most of the Multimedia presentations
words are spoken when use a combination of
visual language is used in printed and spoken (in
slide and overhead the form of voice-overs)
i,

^~2^
presentations.
-—^^
verbal elements. ,

'

Typically, all of the visual Typically, all of the visual

elements are projected. Only elements are presented on
Words tightly integrated on the some of the words are screen and only some of the
page with the visual elements. projected (because of limited words. A lot of words are
capacity to read them on often difficult to read for
screens). long periods on the screen.

Hot
232
Section C. Design and effectiveness

Visual Language Has a Proven Effectiveness

Basic scientific research is beginning to bear out the
thesis of this book — that people find it easier and more
effective to communicate by using combinations of
words and images. Although visual language has yet
to be subjected to a full battery of cognitive science or
pragmatic tests, the few available studies support that
conclusion.

Sweller, Chandler, and colleagues

The summarized here are typical of recent
results In other similar experiments,John Sweller and his
studies comparing how fast and accurately high- colleagues found from 10 to 150 percent greater
school students and industrial workers understood speed in understanding of visual language
a visual language version of documents (in which documents and from 20 to 50 percent fewer errors
the text and diagrams were tightly integrated) as (or better learning scores).
opposed to conventional texts (in which the
diagrams were separate from the text).

Visual language produces better problem solving

Engineering numerical
control programming

45% 64%
answers answers
correct correct

Conventional (text Integrated text

and diagrams and diagrams
separate)

Visual language produces higher

scores in less time

Understanding and learning from laboratory reports

22% higher score ...and... 13% less time

190
seconds

Conventional (text Integrated text Conventional (text Integrated text

and diagrams and diagrams and diagrams and diagrams
separate) separate)

233
 7. Pragmatics
C. Design and effectiveness

Visual language in business environments

A major study done at the Wharton School of The striking results, summarized below, show that
Business focused on the effectiveness of visual visual language in business settings encourages
language in presentations. well-informed decision making, concensus building,
and efficiency.

In a group shown visual language, 64% I

made a decision immediately after the
presentation. By contrast, the control
Visual language aids group lagged in making decisions.
Decided
decision making
immediately

Presenters who used visual language were perceived by audiences as more

effective than those not using visuals. Audiences said such things as ...

Visual language He's clearer More professional

More credible
make a better
impression Q More

Meeting time reduced by ...

Visual language shortens

meetings

I hfllR RRlflrlfltJI

What percent of the groups reached

consensus?

Visual language promotes group 58%

consensus

No visual language used Visual language used in

in control group these groups

Which presenter
convinced the audience?

Visual language is
persuasive 50%

Purely verbal presentation Verbal plus visual

234
Evolving Criteria for Good Practice

Because visual language is so effective, it is important William Cleveland and Edward Tufte are 2 major
that standards and criteria develop for its use. These contributors to the evolving criteria for well-
criteria need to be based on principles that come from constructed visual language. Each approaches the
both cognitive science and design. Criteria for good field from a different perspective. Cleveland is an
practice will evolve both from the evidence of careful empiricist with an interest in the relative effectiveness
empirical studies that compare different visual of different quantitative displays. Tufte's reflective
methods of expressing a similar message and from the analyses of visual displays of information are quickly
reflective judgments of practitioners. Out of such becoming required reading for anyone practicing
judgments come the models, the criteria, and the information design.
aesthetic factors that together make a message
effective, efficient, and attractive. We have clearly
entered a period of exciting dialogue and development
of these ideas.

Empirical data about graphical perception tasks

William Cleveland has conducted a long series of Cleveland's scale tells us, for example, that making
experiments over many years examining the percentage comparisons (e.g., how much bigger is A
effectiveness of different characteristics of charts than D?) between data expressed as areas of circles
and graphs. One of his many major contributions to (#5 on the scale)
our understanding of human perception of
quantitative information regards the efficiency of
various methods of representation.
(a) © ®
is much more difficult a task than making the same
In performing elementary graphical perception tasks
percentage comparisons when the data are expressed
to decode and compare information from different
as positions along a line (#1 on the scale).
types of graphs, some types of graphs enable most
people to perform faster and with fewer errors than
others. In part, the performance differences are
based on our perceptual capacities. Cleveland
developed the following scale that arranges various
ways of representing data in a hierarchy ranging
from most understandable to least understandable.
For optimum clarity, data should be displayed on a
type of graph that exists as near to the top of this
scale as possible.

1. Position along a common scale

2. Position along identical, nonaligned scale

riTHTITIT
3. Length

4. Angle-slope

5. Area O O
6. Volume
[Jj
7. Color hue-color saturation-density ^^^V

235
 7. Pragmatics
C. Design and effectiveness

A combined aesthetic-pragmatic critique

American political scientist and information Tufte's insights, 3 ofwhich are summarized here,
designer Edward R. Tufte has written several and the aesthetic presentations of his own books
seminal books on the analysis of communication have increased the recognition in the general culture
factors in visual displays, especially of quantitative of the effectiveness and beauty of visual language.
information.

Cannons of excellence
"Excellence in statistics graphics consists of • present many numbers in a small space
complex ideas communicated with clarity, • make large data sets coherent
precision, and efficiency. Graphical displays • encourage the eye to compare different pieces
should of data
• show the data • reveal the data at several levels of detail, from a
• induce the viewer to think about the substance broad overview to the fine structure
rather than about methodology, graphic design, • serve a reasonably clear purpose: description,
the technology of graphic production, or exploration, tabulation, or decoration
something else • be closely integrated with the statistical and
• avoid distorting what the data have to say verbal descriptions of a data set."

Chartjunk Data-Ink ratio

Among other concepts, Tufte has given us One of Tufte's aesthetic canons suggests that the
chartjunk — the use of unnecessary ink on charts. He greatest proportion of ink used in the creation of a
lists optical moire effects and the overzealous use of graphical display should be used to actually present
grids among the worst chartjunk, which are charts the data, or information, as opposed to the structure
whose designs actually impede understanding. on which the data appear. He criticizes the use of
excessive graphic elements that do not add
Clashing optical effects information, and that may actually confuse or
impede readers. He calls this aesthetic the data-ink
ratio and expresses it with the following formula,
which is read as: The data-ink ratio is the

ii ik proportion of a graphic's ink devoted to the

nonredundant display of data information.

data ink
Unintended moire effects Data-ink ratio =
total ink used to print the graphic

--
f
Compare i
this chart ::::::::::::.:::::::!:::::;::
having a a

high :::::::::::::::;::::::::::::::
._JL___iL 41
data-ink
1

ratio ...
Excess ticks
Note that the grid lines contribute much ink and offer
very little additional information.

... with •
•
the same • •
• •
data •
having a • •
low • •
data-ink •
ratio.
1 1 1 1 1 1 1 1 1 1 1 1 1

236
 .

Information Design: An Emerging Profession

Limits of short-term memory
in • for •
The
ma • tion de • sign
and science of preparing information so
art
M George Miller's work on humans' short-term memory
capacity helps us understand its limits. Miller's work
that can be used by human beings with
it
also illustrates how the limits of short-term memory
efficiency and effectiveness. Its primary are pervasively influential in our learning and
products appear as documents or slides and as thinking life. By extension, then, they must also be in
presentations on computer screens. It often our information design principles and practice. We
includes the design of forms and interactive can introduce this idea with a familiar example.
media as well as the preparation of documents,
exhibits, and presentations. You look up a phone number ...

Although this section's investigations into how to a little interruption

.

631-4972 an d you've forgotten,

obtain the optimum effectiveness with visual language
should be of interest to everyone who intends to use it the number.
as a communications tool, they are of particular Where did
importance to an emerging profession that calls itself you put the
information design. coffee, dear?

Information designers are directly involved in

managing the massive complexity of modern life. The Why are such short-term memory problems so

information design process attempts to systematize common? The answer is that humans' short-term
and reduce as much error as possible in the visual memory capacity has severe limitations.
language communication process. To accomplish
those purposes, the profession needs to make use of Two estimates of the size of short-term memory
all the science and art available.
Every thought process that requires what we call
memory, and
"attention" has to be held in short-term

Primary objectives human beings can hold only a small number of

"chunks" of information in short-term memory.
The primary objectives of information design are:
1 Develop documents that are comprehensible, Miller, an outstanding communications psychologist,
suggested in 1956 that the number of chunks that can
rapidly and accurately retrievable, and easy to
translate into effective action.
be held in short-term memory is 7 (plus or minus 2).
2. Design interactions with equipment that is
Research by Herbert Simon, the Nobel prize-
easy, natural, and as pleasant as possible. This
involves solving many of the problems in the
winning economist and information scientist, suggests
design of the human-computer interface.
the number is smaller —
around 4 to possibly 9
3. Enable people to find their way around in
chunks. Whatever the size, all agree that the number
of chunks is very small.
three-dimensional space (especially urban, but
also recently virtual) with comfort and ease.
Information design principle: Organize thought so
as to stay within memory limits "We must." Herbert
The values that distinguish information design from
other kinds of design are efficiency and effectiveness
Simon says, "organize our thought processes so they
in accomplishing the communicative purpose.
do not require us to hold more information than 4 to 7
chunks in short-term memory simultaneously."
Cognitive science must play a key role
For information design to reach its primary objectives,
it isimperative that its practioners understand the
principles of cognitive science that underlie human
perception, including the Gestalt principles (->75-76)
and the limits of short-term memory.

237
 7. Pragmatics
C. Design and effectiveness

An example: Metaphorical graphics

The metaphorical graphics of William Cole Example of metaphorical graphic
exemplify the promise of the emerging information One of Cole's metaphorical graphics is the volume
design profession. His theories for graphical rectangle,which is used to show what is happening
representation of information take advantage of with a patient on a respirator.
principles of both cognitive science and good
Left rectangle represents Right rectangle
design. the ventilator represents the
patient's lungs
Cole has criticized the use of universal or arbitrary
data-display techniques (such as standard statistics
Upper area represents
presentations in time lines, pie charts, and bar 'dead space"
Volume of air
graphs) as being inadequate for some important
is represented
applications, such as medicine. His developing Lower area represents
by the vertical
theory of metaphorical graphics is based on the alveolar space
dimension
human capacity to digest analogical data more
readily than digital data. He says: "Metaphor Rate of respiration is

graphs look like the underlying data but not in a represented by the horizontal
dimension
literal way. For example, red circles that get larger
as blood pressure get higher would be metaphors
for blood pressure. This would not be an arbitrary
graph because blood pressure would look quite Using this method of data display, a 5-minute
different from an auto sale, nor would it be a literal representation of respirator-assisted breathing
graph, as it would not look literally like blood might look like the following:
pressure, which has no obvious physical
appearance."
a
Compared with alternative displays, usually tables
1 2 3 4 5
of data, Cole's representation method has been Mir lutes
shown to greatly improve rapid understanding of
the data, particularly when long time periods are
involved.

Information design is not yet a I think the profession may well

fully integrated profession. Many develop in the same way that
people in distinct disiplines medicine has, where training in
currently find themselves the foundational sciences
practicing information design combines with internships,
without calling it by that name. residencies, and practice to y
Although it is no doubt true that produce effective training of
these practitioners have professionals.
information design concerns
specific to their particular If the information design
disciplines, many of their core profession can become more
concerns and practices are unified and if it can understand its
similar. Their different names for multifaceted foundations, which
what they do simply indicate that encompass both creative design
information design is still and rigorous research, it will
characterized by relatively isolated continue to make major
groups. Yet there is a visibly contributions to the solutions of
increasing tendency for such human communication problems.
people to march under the banner
of information design.

238
Chapter 8

Conclusions and Challenges

Conclusions

Morphology
1. Visual language is a language. It clearly satisfies the criteria I presented in
Syntax
Chapter 1. (-M3-14) Visual language has distinctive components, combinations,
Semantics
and communication units. (->55-64) It has a distinctive history. Certain
Pragmatics
arrangements of elements give rise to meaning, and thus to effective
Rhetoric
communication.

2. Visual language has very wide applicability (-*Ch. 7) and its spread around the
globe as an international auxiliary language is well underway. It has become
well-established in many subcultures, from advertising to business presentations to
engineering. That is why I subtitled this book "Global Communication for the 21st
Century." Some observers have noted that a competitive attention economy has
emerged in which thousands of messages compete daily for our attention. But readers
have a fixed amount of attention, and the most effective and attractive messages will
capture most of it. For this reason alone, you will have to learn visual language.

3. Words, images, and shapes have distinctive jobs to do. I have termed the
study of their different functions functional semantics. (->Chs. 5-6) These
principles will become a fundamental part of elementary- and secondary-
school courses in communication and composition.

Word
Shape
4. Visual language has very flexible syntactical principles (-^77-80), Image
but mere juxtaposition of verbal and visual elements (->1 1 1-1 12) does
not communicate, just as it does not in natural language.

*rfc
'239
 8. Conclusions and challenges

5. Visual language requires new and different ways of reading based on

percept-concept integration. (-^95-96) Many adult readers will have to
^2Z2
—
engage in the exciting and sometimes uncomfortable process of —
overcoming old reading habits and learning new ones.

6. The language is still emerging but already has some relatively stable

KB configurations and sufficient regularities to be used with ease.

reference tools
the
—
visual language dictionaries and thesauri
new language effectively.
need
—
to help us use
We

7. Integration of verbal and visual elements has distinct but sometimes

overlapping ways of operating; that is, several things can be accomplished at
once with visual-verbal combinations. (->186, 200) This elegant and efficient
capacity encourages its own distinctive aesthetics and will generate whole new
genres of art and functional communications.

8. The ongoing creation of visual language is being driven by the

increasing complexity of business, science, technology, and culture.
(-M5-16) New innovations continue to be necessary for visual language
to say what is difficult, or sometimes impossible, to say in natural
language. This emergent phase of visual language will require ongoing
attention and study as the new forms, structures, and templates are
created.

9. We are just at the beginning of another communications

revolution —
the modern equivalent of the one that Gutenberg
sparked. (-^245-246) The visual language revolution is
taking place alongside other communications revolutions
the World Wide Web, animation, three-dimensional virtual
reality,and intelligent and interactive visual elements.
(-^243-244) The new mix of technologies and techniques
will irreversibly alter communications in the 21st century.

These 9 points sum up where I think we are with visual

language. We must get beyond our either/or attitude about
visuals and words. And unless we continue to adopt visual
language around the globe as our international auxiliary
language, we run the risk of not being able to handle the
demands of an increasingly complex future.

What follows in this chapter is more speculative and a little

more exuberant than the previous chapters. It is an invitation
to consider some of the possible implications of what we
might call the visual language revolution.

240
Visual Language Transcends the
Constraining Effects of the Alphabet
John Culkin, one of Marshal McLuhan's major
interpreters, has written, "The alphabet is a funnel.
All sense data must henceforth be squeezed into and
through the narrow passage of print. The audible, the
pictorial, the tactile, the olfactory —
all get translated
into the visual and the Reality is squeezed
abstract. ...

through the funnel of the alphabet."

"The "Reality comes out one drop at a time; it is segmented;

sequential; fragmented along a straight line; it is
it is
Ssu alphabet analytic; it is abridged; it is reduced to one sense; it
becomes susceptible to perspective and point of view;
is a it becomes uniform and repeatable."

funnel" ...
OPQRSTUVWXYZ
TextTextTextTextTextTextTe I

... but visual language ...

(name, label,

S%* +*
indicate)

r ,!

Show motion
241
 8. Conclusions and challenges

Visual language loosens the tremendous

restrictiveness of the alphabet and prose. With visual
language, the funnel can be circumnavigated. Reality
and understanding can be poured back into our midst.
It does not avoid the human condition of always

filtering data. Of course, human perception systems in

We
themselves act as filters: must translate all data
received through the senses and conceptual systems.
Visual language, however, opens wider the gates of
communication. It lets more data through, with
greater complexity, accuracy, and nuance.

xtTextTextTextTextTextTextTextTextTextTextTextTextTextTextText

unleashes the full power of communication.

VisualLanguage Is One of Many Simultaneous
Communications Revolutions
This book has focused on visual language, without Each new technology and methodology outlined on
paying much attention to the multiple technological these pages is greatly impacting how we communicate
and social contexts within which it is emerging. The with one another. Each is creating new challenges and
semantic fusion of words and visuals is, as we have opportunities. Visual language is no different in that
seen, producing communication structures that are regard.
quite different from those that have been predominant
over the course of the last 500 years. Furthermore, What does it mean for the future of communication
visual language is not emerging into a vacuum, but that so many changes are occurring nearly
instead in conjunction with several other major simultaneously?
technological and communications revolutions.

The World Wide Web

Nonlinear hypertext provides the
ability to connect any part of a
textual or visualdocument to any
part of any other document
anywhere on the World Wide
Web. Hypertext is changing how
we organize documents and
groups of documents. Links can
be used to create multiple,
individualized paths through a
document, giving writers more
flexibility but fragmenting the

document from the reader's point

of view.
 8. Conclusions and challenges

Structured writing
One widely used modern approach to
communication in business, science, and
technology is structured writing and
Information Mapping®. Structured writing
enables more accurate analysis, more
rapid scanning, better learning, and faster
retrieval of complex During the
material.
current transitional period, however,
awkward juxtapositions of structured writing
and more traditional rhetorics can
contribute to fragmentation and
incoherence.

U
Information
Information
Blocks
Map

Principles
Chunking

Consistency

Visual language
Weaving throughout this tapestry of new
communications rhetorics are all the
capacities and challenges embodied in

visual language.

Virtual reality
Most of the communications revolutions
described here are taking place in a more
or less two-dimensional world, on
computer screens or on the printed page.
Virtual reality will add a third dimension of
space, further complicating and enriching
communication. When virtual reality gets
complex enough to be as interesting as
ordinary reality, new rhetorics will have to

be developed to help us move around in it,

just as we currently need diagrams and
maps to move around the natural world.

244
Potential Cultural Impacts

Gutenberg's invention of movable type

produced a major cultural revolution.
Before Johannes Gutenberg's invention of movable type in 1455, every new book
had to be laboriously copied by hand, letter by letter. Movable type made possible
the vast proliferation of the printed word. Increased accessibility to books had
remarkable effects. Before Gutenberg, practically nobody could read or write.
Knowledge was mostly passed on by word of mouth. After Gutenberg, books
became plentiful. In a few short centuries it became possible to conceive of a
<tx society in which everybody could read. It is believed that at the time of the
Revolutionary War in the United States 90 percent of the population could read.
Two hundred years previous, literacy rates hovered near zero.
of the vast changes wrought so quickly by a straightforward technological invention sounds
If the story
familiar, perhapsit is because today we are currently in a similar transition period with visual language.

Most of us can read visual language, although few of us can compose.

The analog movable type in visual language is the availability of hundreds of thousand of visual
to
images can be stored in a computer, displayed on-screen, copied into an individual document with
that
a simple mouse click, and modified by the user. Before the advent of digital clip art, including visual
elements in a document required drawing each illustration separately and pasting it into the printed-out
—
document much as books were copied by hand before 1455.
Cultural critic Marshall
Effects of Gutenberg's invention of movable type
McLuhan points to
(According to McLuhan) . t
U Gutenberg's invention as the
force behind a vast array of
cultural effects. MacLuhan's
Rise of
capitalism
major message was that
societies and cultures are
largely shaped by the nature of
x Rise of
their communication media,
nation-state
not by the content. The facile
Development comparison between movable
of national
Cultural effects literatures type and digital clip art invites
a sequential SlXZ lnVention
of classical Drive toward
another, more overarching,
a fragmented Ages economics unity of tone question: Will the advent of
o specialized
in prose style visual language spark major
a individualistic
j differentiated cultural revolutions like those
Assembly line
a atomistic
Division of attributed by McLuhan to the
Rise of science and art
learning
invention of movable type?
Protestantism in

245
 8. Conclusions and challenges

Willcombinable visual elements

produce major cultural revolutions?

Help the survival of democracy

by enabling voters to
understand complex issues

Express more clearly the

contemporary meaning of
life in the cosmos

Be a foundation for a
new international
literature

Evolve a
Encourage more new Contribute to a wider and
better understanding of
j multitrack aesthetic
and genre complex environmental
j integrated
multidimensional in the visual
synergistic arts Facilitate
j holistic reintegration of

ways of considering science and art

Contribute to rise
problems of a more integral
It is perhaps overreaching to attribute all of these
culture
potential effects solely to the combinable, moveable
elements of visual language, when so many other factors
clearly play a causal part. Nonetheless, it is critical to

communicate the central role that I believe visual

\language will play in cultural development.
Visual Language will be a Boon to Education

Most often, we
hear educators bemoan the However, I do want to dispute any idea that visual
pervasiveness of the visual culture. They attribute to it language as I am describing it contributes in a
the decline in reading ability, the decrease in analytic negative way to education. On the contrary,
ability, and students' poor writing skills. I do not want integrating visual language into the schools will
to dispute these data; I agree that the sheer weight of enable students to think in more complex ways and to
the time that students spend immersed in television, make better decisions through more skillful analysis.
computer games, and other visual distractions keeps Visual language may very well improve writing
them from other educational activities. ability as well; when there are fewer words on a page,
each one must be scrutinized more carefully.
247
 8. Conclusions and challenges

and areas for action in education

integrate visual
rapidly increase remedy poor
language into the
retrain speakers diagram reading
curriculum
teachers and writing
skills

Educational Needs even many

competent
speakers have
"competency
improve gaps"
instructional
materials textbooks

1ST
i graphic artists

often ignore value

already, of clarity for style,
one-third of novelty, and
many textbooks
mlue of current idea of
is visual "cool"
user testing
often glitzy, not
educationally
sound often violate Sweller's often don't know
"split-attention effect" how to think about
information design

definition: burden placed on human

short-term memory when explanatory text
is separate from the diagrams
Visual Language is already Having Global Impacts
The widespread global use of
visual language

ncreases decreases contextualizes allows for

learning learning interpretations more complex
speed errors expression
1

(n\
which in turn produces

transform visual language into an

international auxiliary language
At different historical periods Greek, Latin, French,
English, and, in Africa, Swahili have served as
international auxiliary languages (lALs). An LAL
emerges when it comes into common use by people
of different language groups (such as scholars and
business people) who need to communicate with
each other. Visual language appears to be emerging
as an international auxiliary language. Unlike
previous LALs, which either came into use as
artificial creations (like Esperanto) or because they
were the language of victors in wars, however,
visual language is emerging naturally, as a Creole
or pidgin language.

easier (and cheaper)

translation
In some early studies,
visual language used 20-30%
fewer words to
communicate
similar
messages.
and this in turn may
 8. Conclusions and challenges

easier
communication
for people
speaking a
second language
Much of the communication in companies and organizations
around the world is done by people speaking, not their 1 st learned
languages, but 2nd or 3rd languages. Visual language will
facilitate such communication.

which may help us resolve some

of our complex global issues

Diminishing fresh water

Rights for minorities

Disruptive and
and women
of
facilitating effects
information technology
which in turn
Emerging diseases produces
Doubling of world
Steady decrease in
population in 40-50
biodiversity
years

Potential for rapid

Decrease in climate change

cheap oil

Continuing rainforest
destruction
Rapid increase in
toxic wastes

Widening gap between

rich and poor
Nuclear waste disposal

Ozone depletion
Rapid increase in ^B
groundwater pollution '^*5
Nuclear proliferation

Immune microorganisms
Soil erosion

Religious, ethnic, and

racial hostilities

improved communication,
distance learning, and
teleconferencing
in cross-ethnic teams

which may well

lead to
The Dialogue Has Begun
The 20th century has witnessed a long dialogue among We are lucky to be living in an era in which the
linguistsand philosophers about the degree to which emergence of visual language will create new
natural language both limits and facilitates expression. possibilities for human creativity and communication.

251
 8. Conclusions and challenges

Visual language has already enabled a number of

people worldwide to jump out of the restrictive circle
that Cassirer describes. It holds the same potential for
all of us.

How might visual language change the ways we understand the world?

Sight, even though used by all of us

so naturally, has not yet produced its
civilization. Sight is swift,
comprehensive, simultaneously
analytic and synthetic. It requires so
little energy to function, as it does, at

the speed of light, that it permits our

minds to receive and hold an infinite
number of items of information in a
fraction of a second. With sight
infinities are given at once; wealth is
its description.

Caleb Gattegno
Thinking in pictures
Toward a Visual Culture
dominates the
manifestations of the
unconscious, the dream, the
Do we need a special literacy to hypnogogic half dream, the
comprehend visual language? psychotic's hallucinations,
the artist's vision ... the
highest compliment we pay
... is to call them "visionary
In fact, visual expression is the product of highly thinkers."
complex which we have pitifully
intelligence, of
little understanding. What you see is a major part of

what you know, and visual literacy can help us to Arthur Koestler
^see what we see and know what we know. The Act of Creation

Donis A. Dondis
A Primer of Visual Literacy
The Challenges and Possibilities Are Extraordinary
 8. Conclusions and challenges

Units

Concept diagram

vO
Visual language has opened
our eyes to many possibilities.
As I close this book, I realize
that there are many
challenges to be met and
many questions to be
Information mural answered. I hope that you
see what I mean.

Distortions

How does visual

What are the ethics'
language enable us to see
of communication?^
the world about us?
How
might it
Interpretation
bias our
Requirements for Use perception?
To what degree is visual
language interpreted differently^ What are the inherent or
What cultural or situational by different people? likely ambiguities?

& presuppositions are required for the use

of visual language as opposed to the use
of natural language? How does visual
language relate to
our ideas of reality? How do people go about
What cooperation is
What prerequisite skills are assigning meaning to various
necessary for visual What motivates
necessary to speak and visual language communication
language to be used its use?
understand visual language? units?
successfully?
 Notes
Chapter 1. A New Language Emerges single supplementary stroke below or to the side of the glyph in
question which as it were points to it and indicates that it is
4 Quotes from Dondis (1973) and Gattegno (1969), respectively. intended to represent the object it appears to be" (Hare, 1998, p.
19). p. 26, 3rd col.: Jan Assman, "Ancient Egypt and the
13-14 Why Is Visual Language a Language? Morris Materiality of the Sign," in Materialities of Communication,
(1955, p. 100); Saussure (1916). quoted in Hare. The photo depicts a wall in the Temple of Seti.

15-16 What Driving the Emergence? Internet: 3rd

is 27-28 Time Line: From Hellenistic Period Through
quarter 1998 report from Computer Industry Forecasts (Cloverdale, Middle Ages: Invention of paper: Berry and Poole (1966).
CA), p. 51. PC sales: Estimate by Morgan Stanley Technology Curves on a time grid: Funkhauser (1938). Photo: Bayerische
Research quoted in "U.S. Investment Research" (New York, May Staats-Bibliothek, Munchen.
1997). CD-ROMs: "Optical Publishing Industry Assessment, 9th Graphic branching structures: Funkhauser (1938); Twyman
Ed." (Woodstock, VT: InfoTech, Inc., 1998). Printers: Estimate (1986); Evans (1980). Photo: The College of Arms (MS.
by Morgan Stanley Technology Research quoted in "U.S. Muniment Room 20/5).
Investment Research" (New York, May 1997). Tables: Twyman (1986). Photo of Ptolemy's The Almagest from
Videoconferencing: "A High-Tech Way to Save Time and Money," Bibliotheque Nationale de France, Paris.
Nation's Business, June 1998, p. 14. Advertising: Statistical Codex: Gaur (1984).
Abstracts of the United States, 1996. Comic books: Statistical Branching structures in diagrams: Evans (1980). Photo by
Abstracts, 1996. permission of the British Library (Shelfmark: Roy IBX folio 5v).
Schematic diagrams: Evans (1980). Photo by permission of the
21-22 Do you see what I mean? National Science British Library (Shelfmark: Roy IBX folio 6).
Foundation (1987). Bar graph: Beniger and Robyn (1978). Graph reproduced by
permission of The Huntington Library, San Marino, CA.
Perspective: Edgerton (1975).
Chapter 2. A Brief History of Innovations Spaces between words: Twyman (1986); Lupton and Miller (1996).
Extensive tabular information: Twyman (1986); Sullivan (1987);
The publishers have striven to obtain permissions from copyright Diringer (1967). Photo: IV-30. Ratisbon School: Henry II

holders of the photographs reproduced in this chapter. If Gospels (Vatican Library, Ott. Lat. 74), folio 9r.
publishers have unwittingly infringed copyright they will gladly Gutenberg: Gaur (1984). Bringhurst (1992) reminds us: "Printing
pay an appropriate fee upon being satisfied as to the owner's title. from movable type was first invented not in Germany in the
1450s, as Europeans often claim, but in China in the 1040s. In
23-24 Time Line: From Prehistoric Through Classical preference to Gutenberg, we should honor a scholarly engineer by
Age: Data recording: Sless (1994); White (1989); Marshack the name of Bi Sheng. The earliest surviving works printed in
(1972). Carved bone from the Abri Lartet in the Gorge d'Enfer. Asia from movable type seem to date from the 13th century, but
©Photo RMN. there is a clear account of the typesetting process, and Bi Sheng's
Artwork: Windels (1949). Photo of caves of Lascaux, the Hall of role in its development, by the 1 lth-century essayist Shen Kuo."
Bulls. Photo by Montignac (MH 215613). ©Arch. Phot./CNMHS, Photo of Gutenberg Bible page courtesy of the Bancroft Library,
Paris. Univ. of California, Berkeley.
Map: Beniger and Robyn (1978); Thrower (1972); Neal (1970). First illustrated technical book: Clair (1969). Photo: Elmer Belt
Photo courtesy of the Semitic Museum, Harvard University, Library of Vinciana, Univ. of California, Los Angeles.
SM#4172. Page numbers: Gaur (1984). I would like to thank Anthony Bliss, a
Lists: Diringer (1953); Vervliet (1972); Twyman (1986); rare-books collector at the Bancroft Library (Univ. of California,

Neugebauer (1955). I would also like to thank 2 scholars at Univ. Berkeley) for insightful information regarding initial use of
of California. Berkeley: Katie Keller, an Egyptologist, and Ann indexes, routine use of page numbers, and the transition from
Kilmer, a Sumerian and Akkadian specialist. Photo shows a list of scrolls to printed books.
astronomical data from 104-112 BCE. ©Bildarchiv Preussischer
Kulturbesitz, Berlin, Staatliche Museen zu Berlin, 1998. 29-30 Time Line: 16th Through 18th Centuries:
Pictographic writing: Gaur (1984, p. 49). Rectilinear tree structures: Beniger and Robyn (1978). Photo
Coordinate system: Beniger and Robyn (1978). shows pedigree of family of Hesketh of Rufford, c. 1615. Photo by
City plan: Thrower (1972). Photo courtesy of Friedrich Schiller permission of the British Library (Shelfmark: Add 44026 Folios
Universitat, Jena,Germany. 7v-8).
Phonetic alphabet: Gaur (1984); Crystal (1987, p. 202). Tables of empirical data: Beniger and Robyn (1978); Twyman
Idea of earth as globe: Beniger and Robyn (1978); Ferris (1988). (1986); Fischer and Kunz (1991).
Photo by the Soprintendenza Archaeologica della Provincia Coordinate system: Beniger and Robyn (1978).
Napoli e Caserta, Naples. Leonardo da Vinci: McLanathan (1966).
Information murals: Hare (1998). Woodblock carving: Ivins (1969). This carving, "La grant danse
Geometry manual: Beniger and Robyn (1978). macabre des hommes hystoriee," was made in 1499, and depicts a
Chinese: Gaur (1984, p. 81), Crystal (1987). printing shop. Photo courtesy of Bancroft Library, Univ. of
Music notation: Vervliet (1972). California, Berkeley.
Euclid: Beniger and Robyn (1978). Automatic recording device: Hoff and Geddes (1962); Beniger and
Robyn (1978); Wren (1750). Photo: British Architectural
25-26 Ancient Egyptian Language: I would
thank like to Library, RIBA, London.
Tom Hare, Stanford University, for his very useful tutoring of me Data mapping: Beniger and Robyn (1978); Thrower (1981). Photo
in ancient Egyptian, p. 25, 1st col.: "Even the most strongly from A new and correct chart shewing the variations of the
iconic use of hieroglyphs still usually requires the convention of a compass in the Western and Southern oceans in the year 1700,

256
William Andrews Clark Memorial Library, Univ. of California, (1892, plate 5). The boat diagram is from Mulhall (1885, facing
Los Angeles. page 35).
Biographical time line: Twyman (1986. p. 216).
Coordinate paper: Beniger and Robyn (1978). 40 Neurath: Neurath (1974); Twyman (1976); Lupton (1989).
Bar chart: Beniger and Robyn (1978); Funkhauser (1936).
Descriptive geometry: Booker (1963). Photo from Monge (1798; 41-42 Gantt: Clark (1942). The charts are reproduced from
reprint. 1922). Gantt (1919, 1913).

31-32 Priestley: Twyman (1986, p. 216). The chart on this 43 von Neumann: Goldstine and von Neumann (1948). Photo
page from Priestley (1786). Reproduction of chart courtesy of
is from von Neumann (1963, p. 161).
University Research Library Special Collections, Univ. of
California. Los Angeles. 44 Kavanagh: Cantrell et al. (1961); Schmidt and Kavanagh
(1964): Kavanagh (1960); Grad (1961). Quotations are from
33-34 Playfair: Beniger and Robyn (1978); Funkhauser Schmidt and Kavanagh (1964) and Kavanagh (1960). respectively.
(1938). Pie chart: From
Playfair's translation of D. F. Donnant,
Statistical Account of the United States of America (1805). Photo 45-46 PERT/CPM Charts: Starr (1964). Photos from
by permission of British Library (Shelfmark: 10411 f 27). Malcolm. Rosebloom. Clark, and Fazar (1959. p. 665) and from
Circle graph: From Playfair The Statistical Breviary: Showing the Niemann and Learn (1960), respectively.
resources of every state and kingdom in Europe. (1801). Photo
courtesy of Baker Library, Harvard Business School. Bar graph 47-48 Time Line: Late 20th Century: PERT/CPM charts:
and time series are from the third edition of Playfair, Commercial Starr (1964); Martin and McClure (1985). Photo from Niemann
and Political Atlas (1801). Photo by permission of the British and Learn (1960).
Library (Imports and Exports of Scotland [Shelfmark: LR Ilia Graphic computer software: Sutherland (1963, 1965). Photo
18], and Chart of National Debt, [Shelfmark: 8247.d.e.2.]). courtesy of Ivan E. Sutherland.
Decision tables: Cantrell et al. (1961); Kavanagh (1960); Schmidt
35-36 Time Line: 19th and Early 20th Centuries: and Kavanagh (1964); Grad (1961). Table redrawn courtesy of
Subdivided bar graph: Beniger and Robyn (1978). Photo: Association for Computing Machinery.
Alexander von Humboldt. Mexico-Atlas (Quellen und Forschungen Theory of verbal/"isual rhetoric: Bonsiepe (1966).
zur Geschichte der Geographie und der Reisen Nr. 6), Stuttgart Surface rendering: Sutherland et al. (1972).
(Brockhaus/Antiquarium). 1969. Graphical user interface and desktop metaphor: Sutherland (1965.
Cumulative frequency graph: Beniger and Robyn (1978). 1963).
Curve-fitting to scatterplot: Beniger and Robyn (1978). Theory of linear and nonlinear reading: Twyman (1979).
Map with statistical diagrams: Tufte (1983); Funkhauser (1938). Theory of externalizing ideas in problem solving: McKim (1972).
Photo from Marey (1885, p. 73). World Wide Web: Holloway (1997)
Circle graph: Beniger and Robyn (1978); Funkhauser (1938). Virtual reality: Ivan Sutherland, personal communication with
Pie chart: Beniger and Robyn (1978). author, 1998. Photo coutesy of Ivan E. Sutherland.
Histogram: Beniger and Robyn (1978). Photo: Goldsmith's Making group process visible: Sibbet (1981).
Library of Economic Literature, Univ. of London Library. Volume rendering: Information comes from interviews with Jim
Visual storytelling techniques: Twyman (1990); Gombrich Blinn, Alvy Ray Smith, and Loren Carpenter. Photo courtesy of
(1960): Couperie et al. (1968). Photo from Topffer (1860, plates Loren Carpenter. Pixar Corporation.
52-53). Theory of semiotics of graphics: Benin (1983).
Polar area diagram: Cohen (1984); Funkhauser (1936). Excellence in quantitative presentation: Tufte (1983).
Stereogram: Beniger and Robyn (1978).
Work Flow Charts: Gilbreth (1919). Photo from Gilbreth (1919).
ISOTYPE: Neurath (1974); Twyman (1986); Lupton (1989). Chapter 3. Communication Units, Morphology, and
Computer flow charts: Goldstine and von Neumann (1948; reprint, Syntax
1963). Photo from von Neumann (1963, p. 161).
Pictograms: Neurath (1974); Twyman (1976); Lupton (1989); 53-54 Overview of Linguistic Analysis: Pinker (1994,
Beniger and Robyn (1978). Photo from Mulhall (1892. plate 5). pp. 149-150) is the source for the estimate of the number of
Gantt: Clark (1942). Photo from Gantt (1919). English-language words and numbers that are recognizable to
First college course in graphical methods in statistics: Beniger high-school graduates.
and Robyn (1978).
First comparative study between pie and subdivided bar charts: 56 Visual Language Communication Units: For use of
Beniger and Robyn (1978); Eells (1926). concept diagrams in archictecture, see Duerk (1993).

37 Topffer: Twyman (1990); Gombrich (1960); Couperie et al. 57-58 Icon and VLicon Elements: "Meaning not always
(1968). The drawings on this page are from Topffer (1860, plates clearly recognizable": Easterby and Graydon (1981), as
52-53). summarized by Sless (1986).

38 Nightingale: Cohen (1984); Funkhauser (1938). [Chart 63-64 Information Murals: This infomural originally
from Nightingale, Notes on Matters Affecting the Health. appeared in Hom (1989). Reprinted by permission.
Efficiency and Hospital Administration of the British Army
(1858), an 800-page report on her experiences in the Crimean 65-66 Morphology — The Study of Visual Primitives:
War. Photo courtesy of Bancroft Library, Univ. of California. Benin (1983); Saint-Martin (1987).
Berkeley.
67-68 Three-Dimensional Components as
39 Mulhall: Neurath (1974); Twyman (1976); Lupton (1989); Morphological Primatives of Perception: Biederman
Beniger and Robyn (1978). The cow diagram is from Mulhall (1987).

257
 Notes

our daily experience that motivates every detail in this particular

69-70 Morphological Units in Visual Language: metaphorical mapping. Whenever we add more of a substance
Goldsmith's unity approach (1979) is also supported by perceptual say, water to a glass — the level goes up. When we add more object
research like Biederman's (1987), and by Evelyn Rosch's research to a pile, the level rises. Remove objects from the pile or water
on basic-level concept formation. Rosch's work in cognitive from the glass, and the level goes down ... MORE
correlates with
psychology suggests that we organize the world conceptually at a UP; LESS correlates with DOWN" (Lakoff, 1987).
basic level that is defined by (1) the perception in Gestalts of
shapes of a size easily visible to the eye, (2) a capacity to form 123-124 Diagram Vocabulary: Simon and Larkin (1989).
mental images, and (3) psychomotor interactions with objects Mayer and Gallini (1990).
Also, see
(Rosch, 1978). This is a level of size and organization that
enables humans to conceptualize "discontinuities in nature that 131-132 Types of Highly Standardized Diagrams:
matter most for our everyday functioning" (Johnson, 1987, p. Martin and McClure (1984, 1985).
208).
133 When Vocabularies Intersect: The Science magazine
75-76 Syntax and Gestalt Theory: Quotes on 75 are
p. article from which the diagram is adapted is Steller (1995, fig. 1).
from Haber and Hershenson (1973, p. 183-184); quotes on p. 76 Steller adapted the diagram from Ellis et al. (1991, fig. 1). It is
arefrom Rock (1984, p. 116). adapted here with permission from Annual Review of Cell
Biology.
87-88 Same Syntax, Different Syntactical
Topologies: I relied on Thiagarajan (1990) and many graphic 135-142 This section relies on McCloud (1993).
design texts for this idea.
139-140 Emotional Expression and Faces: Erkman
(1997).
Chapter 4. The Emerging Semantics of Visual
Language 145-146 Compositional Distinctions: The taxonomy is

from Dondis (1973).

93 The Emerging Semantics of Visual Language:
Morris (1955). 147-148 Associative Interpretation of Lines: These
associations are garnered from 3 books, one by filmmaker Herbert
99-100 Semantic Investigations: The ideas on this page Zettl (1973), one by architect Omar Faruque (1984), and one by
were stimulated by Bonsiepe (1966) and Marcus (1983). cartoonist Scott McCloud (1993).
Horizontal: Vast open space, suggesting lakes, oceans, open
101-104 Types of Semantic Tight Integration: Gui fields (Faruque); passive, timeless (McCloud); earthy, satisfying
Bonsiepe, whose investigation of tight integration (though not (Faruque); calmness, tranquility, rest, stability (Zettl).

by that name) stimulated the analysis on these pages. He noted Vertical: Gravity, stability, stately, noble (Faruque); 2 vertical
that it is difficult to propose useful explanations if we start either lines "together oppose each other," proud, strong (McCloud);
from prior verbal or visual descriptive systems. He proposed that exciting, extra energy, dynamic (Zettl).
a "visual/verbal rhetorical figure is a combination of two types of Radial: Light, energy, petals of a flower, center to fringe, central
signs whose effectiveness in communication depends on the concentration of energy, vitality at center received by fringe
tension between their semantic characteristics. The signs do not (Faruque).
simply add up, but rather operate in cumulative reciprocal Diverging: Expanding, increasing, reaching out, progressive
relations" (Bonsiepe, 1966). Bonsiepe showed that some of the separation (Faruque); earth defying, adventurous, dynamism
classical rhetorical devices found in text and speech can also be (Zettl).
found in verbal-visual union. In order to understand his approach I Converging: Reducing, decreasing, focusing, spatial depth,
present some of his comments on specific rhetorical devices. illusion of perspective and distance (Faruque).
Bonsiepe focused his analysis on advertising. It's not surprising Progression: Waves advance and recede, progression, direction
that the earliest attempts to understand visual language were (Faruque).
focused on advertising messages. Many of the innovations in Retreat: Concave, retreat (Faruque).
tight integration of verbal and visual elements were first made Concave: Recessed, cut in, molded, sense of containment,
there. The field attracted some of the best artists and writers and inviting, protecting, shelter-giving (Faruque); warm, gentle
has a tradition of close collaboration to produce a unified (McCloud).
communication unit. Convex: Expanding, pressing, repelling (Faruque).
Rising: Mountain peaks, tall buildings, rising, tapering upward
113-122 This section relies heavily on the ideas of George (Faruque); dynamic, changing (McCloud); improvement,
Lakoff, from lectures and in personal conversations. Also, see attainment, success, optimism, progress, hope (Faruque).
Lakoff and Johnson (1980). Falling: Converging downward, falling, sinking, degeneration,
defeat, pessimism (Faruque).
113 Metaphors in Visual Language: As the cognitive Smooth, refined: Undisturbed dunes, seascapes, spotless, smooth,
scientistGeorge Lakoff has pointed out, our culture has a strong details evoke refinement, delicate mood (Faruque).
widespread metaphor that tells us that "more is up and less is Rough, brutal: Irregular lines, sharp points, roughness, cracks,
down." The source domain "upness," or verticality, is a breaks, animal teeth, hard brutal continuous directional changes,
fundamental way we understand the world because we walk in an jagged, hardness, brutality (Faruque); unwelcoming, severe
upright position and feel gravity. The experience of gravity is a (McCloud); exciting, energetic (Zettl).
fundamental condition of human functioning as a body-mind.
Moreover, as Lakoff says, "[There is a] structured correlation in

258
Active, dynamic: Motion, quick changes of direction, fast and public relations managers; educational administrators;
movement, sharp, acute angles, lightning, electricity, forceful architects: aerospace, civil, electrical, electronic, industrial,
and
curvilinear movements (Faruque). mechanical engineers; operations and systems researchers and
Static, fixed: Point at center of square or circle, uniform space analysts; natural scientists; social scientists and urban planners;
around, focus, stability, bilateral symmetry, no tension, no sales supervisors and proprietors; sales representatives, finance
imbalance, static emotion (Faruque). and business services; and commodities sales representatives.
Structural stability: Stability, strength, structure, solidity Total employees in these categories are 14.625,000 (Statistical
(Faruque); rational, conservative (McCloud). Abstracts, 1996).
Rolling, wavering, meandering: Wind, air, water, snow, Instructors, course developers: Of the 5.4 million teachers and
sweeping, rolling curves, swelling, sliding, fluidity, casual, professors in the United States (Statistical Abstracts, 1996). an
relaxed, interesting (Faruque). estimated 1 in 4 use visual language on a semiregular basis.
Irregular wavering: Uncertainty, weakness, lacks confidence Engineers and drafting technicians: Sales of presentation
(Faruque). graphics, drawings/paintings, desktop publishing, and other
graphics software packages totaled SI, 320,000 in 1995
151 Image Constancy and Slices of Space-Time: (Statistical Abstracts, 1996). Average cost of drawing software is

Quotes are from McCloud (1993,

p. 67) and Rock (1984). estimated at $250.
World Wide Web teams: An estimated 70 percent of World Wide
153-154 Transitions in Space-Time: These 2 pages rely Web sites are composed with visual language. As of January 16,
heavily on the taxonomy of McCloud (1993. p. 70), whose 1997, Netree's Internet Statistics [http:\\www.netree.com\nefbin\
explication of transition of comics is an excellent demonstration internetstats]counted 1.6 million WWW
sites.
of both analytic ability and visual language skill. Illustrations are Scientists and statisticians: Tufte (1983, introduction).
mine. Cartoonists and comic book artists: Statistical Abstracts (1996)
157-158 Chapter Summary: The central illustration is from reports 71,428,571 comic books sold.
Horn (1989). Reprinted with permission. Advertising and graphic designers: Statistical Abstracts (1996)
reports S8.5 billion total revenue in magazine advertising and
reports 556,000 designers; 663,000 marketing, advertising, and
Chapter 5. Functional Semantics of Content public relations managers; and 142.000 public relations
specialists.
171 Show Motion:For more on "squash and stretch," see Multimedia and animation makers: Revenue from interactive
Thomas and Johnston (1981, pp. 47-51) digital media was $2.4 million in 1994 (Statistical Abstracts,
1996).
173 Show Which (Name, Label, and Indicate): Team managers: Estimated number of meetings adapted from a
Supercockpit is from Wright Patterson Air Force Base archives. 1997 presentation made by Intel Corporation at DVC '97 quoting
statistics provided by Dataquest.
174 Show Which (Definitions): Tort example from Carroll Greeting cards: Estimates based on an average price per card of $1,
(1974). For discussion, see Rowntree (1981). and on the revenue and market share reports of the New York Times
("Wish You Weren't Here," Nov. 20, 1997). Hallmark's revenues
176 Show Examples: Example is from Horn (1989). were $3.6 billion, with 42 percent of the market; American
Greetings' revenues were $2.2 billion, with 35 percent of the
market.
Chapter 6. Functional Semantics of Rhetoric Newspaper and magazine artists and designers: The 800 members
of the Society for Newspaper Designers (as of mid-1997) create an
187-188 Cluster Visual and Verbal Elements: In my average of 3 infographics per week.
book Mapping Hypertext (1989), I present in considerable detail Report and proposal writers: 70 percent of employees in the
some of the research that isolates the chunking function, following categories are estimated to write at least one
including the classic research papers of George Miller and Herbert presentation annually: public officials and administrators;
Simon. financial managers; personnel and labor relations managers;
marketing, advertising, and public relations managers;
194 Provide Lightness, Humor, and Irony: "There are no educational administrators; architects; aerospace, civil, electrical,

lazy veteran lion hunters" (Augustine's Law No. Ill; reprint, electronic, industrial, and mechanical engineers; operations and
1983). systems researchers and analysts; natural scientists; social
scientists and urban planners; sales supervisors and proprietors;
sales representatives, finance and business services; and
Chapter 7. Pragmatics of Visual Language commodities sales representatives. Total employees in these
categories are 14,625,000 (Statistical Abstracts, 1996). At least
201 Pragmatics of Visual Language: Crystal (1987, p. one page of every other report is estimated to include visual
120). language.
Architects: Statistical Abstracts (1996) reports 163,000 architects
203-204 Social Context: Where has Visual Language and 62.000 surveying and mapping technicians in 1995.
Become a Basic Communication Tool? Television: Nielsen Media Research (1997).
Technical writers: Each of 53,000 technical writers (Statistical
Abstracts of the United States, 1996) produces 4 pages per 205-206 Visability and Accessibility of Complex
working day, 1 in 20 of which is estimated to contain visual Issues: Infomural reproduced from a MacroVU, Inc. project.

language. There are 243 working days in the year.

Presenters: 70 percent of employees in the following categories 207-208 Illumination of Cross-Boundary Issues: I

are estimated to make at least 1 presentation with 10 slides would like to thank Don Michael for engaging with me in many
annually: public officials and administrators; financial managers; incisive discussions of these issues.
personnel and labor relations managers; marketing, advertising,

259
 Notes

209-210 Exploring Deeper Connections and 233 Visual Language Has a Proven Effectiveness:
Feelings: I would like to express my thanks to the fellows of Chandler and Sweller (1992).
the Meridian International Institute, San Francisco, for the benefit
of many discussions that I facilitated with visual language. The 234 Oppenheim et al. (1981).

drawing on this page is a partial record of one of those

discussions. 235-236 Evolving Criteria for Good Practice: The
quotes are from William Cleveland (1985). Stephen Kosslyn
211-212 Displaying Problem Analysis: These pages (1994) has also provided an important collection of empirically
owe "a debt to the thinking of Laseau (1986). based guidelines. See also my description (1998) of information
design as an emerging field. Discussions of metaphorical
213 Creative Problem Solving: Quotes are from McKim graphics may be found in W. G. Cole and J. G. Stewart (1993).
(1972). The idea of the limits of short-term memory was introduced by
Miller (1956). Also, see Simon (1979).
215-216 Making Group Process Visible: The framework
and detail for these pages are from David Sibbet's lectures and from 235-236 Evolving Criteria for Good Practice: The
his 1981 book, / See What You Mean. I would like to express ideas and quotes on this page are from Tufte (1983). Visual
appreciation for many wonderful conversations with David. examples are original.

217-218 Presenting Multiple Points of View: The 237 Information Design: An Emerging Profession:
example is from Horn et al. (1998). See Horn (1998), Miller (1956), Simon (1979), Cole and Stewart
(1993).
219-220 Facilitating Cross-Cultural
Communication: The examples are from Schein (1996). I am
grateful to Ed Schein for illuminating dicussions of the problems Chapter 8. Conclusions and Challenges
of this kind of communication.
241-242 Visual Language Transcends the
221-222 Facilitating International Communication: Constraining Effects of the Alphabet: Culkin (1967, p.
The tight integration of diagrams and text reduces the amount of 42-43).
textby a minimum of 20 to 30 percent. That estiamte is based on
a few such comparisons made by MacroVU, Inc., particularly with 243-246 Good discussions of these issues can be found in
information graphics. The list of global problems is excerpted Lanham (1993), Bolter (1991), and Wurman (1989).
from a 1997 United Nations report, "1997 State of the Future."
245 Potential Cultural Impacts: McLuhan (1964).
227-228 Visual Language Often Encourages Analysis
and Synthesis: These pages summarize Bertin (1983, pp. 140- 248 Visual Language will be a Boon to Education: For
141). more on the split-attention effect, see Sweller and Chandler 1994).

229-230 How the Eye is Directed by Visual Language: 249-250 Visual Language is already having Global
The framework for these pages is from Twyman (1979). Impacts: For an excellent discussion of international auxiliary
Illustrations are my own. languages, see Eco (1995).

231-232 Mix of Words and Visual Elements in 251-252 The Dialogue has Begun: Quotations are from
Different Media: Externalization of ideas is discussed in Wittgenstein (1922); Bruner (1962); Cassirer (1946); McKim
McKim. (1972); Koestler, quoted in Dondis (1973); Dondis (1973);
Gattegno (1969).

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265
 Index

Abstract symbols, 185 Cassirer, Ernst: Language and Myth, 251 Composition, 54, 143, 145-146
Action, facilitating, 73 Champollion, Jean-Francois, 25 Compositional distinctions, 145-146
Action-to-action transitions, 153 Change: and stasis, 108 Computer-aided animation, 204
Activity diagram, 127-128, 129-130 Charlemagne, 27 Computer-aided design. See CAD
Act of Creation, The (Koestler), 252 Charting software, 17 Computers, 22, 134, 199
Advertising, 5, 16, 204 Chartjunk, 236 flow charts and, 36, 43
Aesthetic-pragmatic critique, 236 Charts, 169, 204 graphic, 15, 17-18, 22, 50
Aldine Press, 28 types of, 27, 29, 30, 35, 36, 40, 41- Concept diagrams, 55-56, 59-60, 61,
Alphabet, 24, 241-242 42, 43, 184, 188 109, 121, 253
Ambiguity, 14 quantitative comparisons and, 179— Concepts: context of, 191-192
Analysis, 227-228 180 Congruence, 119
Angle, 197 statistical, 33-34 Connectedness, 75-76
Animation, 16, 204, 240 Checkerboard, 156 Connections, 224
Arbitrariness, 14 China, 24, 27 social context, 209-210
Architects, architecture, 203 Chinese, 24 Context, 69, 85, 92, 126, 159, 163, 227
Architectural rendering, 203 Chinese box diagram, 87 of concepts, 191-192
Area diagrams, 211-212 Choices, 188 Context matching, 68
Arrows, 70, 89-90, 98, 116, 168, 172, Chunks, chunking, 104, 135, 187 Continuation, 75-76
184, 185, 196 Cicero: In Somnium Scioponis, 27 Contrast, 195
Art, art work, 14, 23, 28 Circle graphs, 33, 35 Convention(s), 14, 224
Aspect-to-aspect transitions, 154 City plan, 24 Conventionality, 125
Assmann, Jan, 25, 26 Classification, 188 Coordinate systems, 23, 29
Associations: context and, 85 Clauses, 53 Corporate data, 131
Attention, focusing, 185-186 Cleveland, William, 235 Corporate functions, 131
Clip art libraries, 18 Corporations, multinational, 221
Clocks, 167 Costelloe, M. F. P., 36
Background, 75, 89-90, 91, 163, 172, Closed forms, 75-76 Course development, developers, 203
196, 226 Closure, 151, 152 CPM charts, 45-46, 47
Balloons, speech and thought, 134, 138 Cluster diagrams, 188, 127-128, 211 Creole, 5, 14, 249
Bar charts, 30, 34, 36 Clusters, clustering, 104, 187, 188, 190 Criteria: for visual language use, 235-236
Bar graphs, 28, 35 Codexes, 27 Critical Path Method. See CPM charts
Barn door, 156 Cognitive science, 237 Cross-boundary issues, 207-208
Berners-Lee, Tim, 48 Cole, William, 238 Cross-ethnic teams, 250
Benin, Jacques, 48, 65, 227-228 Color, 70 Cross-section diagrams, 164
Biederman, Irving, 67-68 Columns, 189 Culkin, John, 241
Blocks of type, 189 Comics, comic books, 16, 141-142, 204 Cultural impacts, 245-246
Bonsiepe, Gui, 47 Commentary, 223 Cumulative frequency graph, 35
Books, 27, 28 Commercial and Political Atlas, The Curve-fitting to scatterplot, 35
Booze, Allen, and Hamilton, 45, 47 (Playfair), 33, 34 Curves, 27
Branching structures. 27, 28 Common region, 75-76 Cycle chart, 169
Bruner, Jerome: On Knowing, 251 Communication, 15, 21, 152, 250
Business diagrams, 133, 169 cross-cultural, 219-220
Business environments, 234 international, 221-222 Data, 16, 29, 49, 111
Business graphics, 203 Communication units, 14, 20, 26, 55-56, Data-ink ratio, 236
Buxton, Dr., 30 91, 253-254 Data models, 131
and metaphors, 120, 121-122 Data plotting, 30
and tight integration, 99-100, 109- Data recording, 23, 29
CAD, 204 110 da Vinci, Leonardo, 29
Calendars, 167 Community of users, 13 Decision logic tables, 44, 47
Camera angle, 143 Comparisons, 178 Definition(s), 174
Cameras, 4 quantitative, 179-180 Descartes, Rene: La Geometrie, 29
Cards, 95 Completion, 103 Description of a Chart of Biography, A
Carpenter, Loren, 48 Complex issues: visibility and (Priestly), 31
Cartoons, cartooning, 5, 14, 133, 134, accessibility of, 205-206 Design, 204
158, 204 Component determination, 68 information, 237-238
semantics of, 135-142 Components, 179 overall page and screen, 189-190

266
Detail, 196 Example(s), 102, 175-176 Graphic language, 204
Determinatives, 23, 26 Excellence, cannons of, 236 Graphic recording, 204
"Diagram is (Sometimes) Worth 10,000 Experiences in Visual Thinking (McKim), Graphics, 48, 203, 204, 238
Words, A" (Simon and Larkin), 124 213, 251 information, 55-56, 61-62
Diagrams, diagramming, 5, 45-46, 47, Expression, 13, 135, 139-140 quantitative comparisons and, 179-
133, 158 Express-Test-Cycle. See ETC 180
types of, 28, 35, 38, 55-56, 59-60, 87, Externalization of ideas in problem Graphs, 28, 29, 33, 35, 204, 236
88, 109, 121, 164, 169, 188, 211- solving, 48 Grayscale, 70
212, 253 Theory of semiotics of graphics, 48 Greece, 24
semantics of, 123-134 Eye: directing the, 229-230 Greeting cards, 203
Dictionary of Statistics, The (Mulhall), 39 Grids, 190
Dimensionality, 89, 92 Ground, 75 See also Background;
Disambiguation, 101 Faces: in cartoons, 139-140 Foreground
Discrete element syntax, 91 Fade, 155 Group consensus, 234
Display, 20 Fantasy, 172 Group Graphics®, 204, 215
Display screens, 21 Farnese Atlas, The, 24 Group process, 48, 215-216
Dissolve, 155 Faruque, Omar, 147 Guerry, A. M., 35
Distance, 143 Feelings: social context of, 209-210 Gutenberg, Johannes, 28, 245
Distance learning, 250 Figure, 75
Distortion, 171, 254 Film, 143, 172 Haber, Ralph, 75
Division, 188 Flow, 135 Halley, Edmond, 30
Division of labor, 107 Flow charts, 36, 43 Hanrahan, Pat, 48
in metaphors, 119-120 Focusers, 185, 186 Hare, Tom, 26
Documents, 53, 192, 232 Footage, 203 Headings, 190
Dondis, Donis 145 Foreground, 75, 91, 172 Henry U, 27
A Primer of Visual Literacy, 4, 252 Form, 83 Herschel, J. F. W., 35
Dordogne, 23 Fourier, J. B. J., 35 Hershenson, Maurice, 75
Drafting, 204 Frame, 104, 143, 144, 168, 171, 196 Hieroglyphics, 7, 14, 25-26
Drawing software, 18 France, 23 Histograms, 35
Drebin, Bob, 48 Front, 196 History, 13
Drexler, Allan, 215 History of Prices Since the Year 1850
Drexler-Sibbet theory of group stages, (Mulhall), 39
215-216 Gallini, Joan K., 124 Homonyms, 26
Drop shadow, 89-90 Gantt, Henry L., 36, 41 Horizon, 96
du Pont de Nemours and Company, E. I., Gantt charts, 36, 41-42 Horizontal table, 87
45, 47 Gattegno, Caleb: Toward a Visual Culture, How it works, 169
14, 252 How to do it, 170
Genealogical charts, 27, 29 Human figures, 197
Earth, 24, 95 General Electric, 44, 47 Humboldt, Alexander von, 35
Edge extraction, 67 Geometrie, La (Descartes), 29 Humor, 193, 194
Education, 247-248 Geometry, 24, 50
Edward I, 27 Geons, 67, 68
Eells, Walter, 36 Gestalt principles, Gestalt theory, 75-76, IALs, 249
Effectiveness, 14 81, 91, 111, 152, 196, 237 Icons, 55-56, 121, 167, 184, 253
of visual language, 233-238 Gestures, 136 and cartoon conventions, 134, 137
Egypt, 23, 24, 27 Ghosted diagrams, 164 geometrical, 67, 68
Egyptian language, 7, 14, 25-26 Gilbreth, Frank, 36 words and, 57-58
Ekman, Paul, 139 Global impacts, 249-250 Idea sketching, 203, 231
Elements, 82, 90 Goals, 113 Ideographs, 25
arrangement of, 77-80 Goldsmith, Evelyn, 69 Illustrations, 28
See also Visual elements Good practice, 235 Image consistency, 151, 152
Embedding, 20 Gospels, 27 Images, 7, 8, 9, 10, 11-12, 20, 70, 72,
Emotion: in cartoons, 139-140 Government agencies, 221 167, 168, 171, 225, 239
Engineering, engineers, 29, 30, 204 Grad, Burton, 44 Impact: visual techniques and, 195-198
Entailments, 1 13, 115 Graphical perception tasks, 235 Impression, 234
Esperanto, 5 Graphical statistics, 36 Indicating, indication, 173
ETC, 213-214 Graphical user interface, 47 Infographic (information graphic), 28,
Euclid, 24 Graphic branching structures, 27 55-56, 61, 62, 110, 122, 203, 253
Eudoxus of Cnidus, 24 Graphic computers, 15, 17-18, 22, 50 Infomural (information mural), 26, 55-
Euler diagram, 88 Graphic design, 204 56, 54, 63-64, 122, 253
Event diagram, 127-128, 129-130 Graphic facilitators, 204 Information, 228
Exaggeration, 198 Graphic ideas, 16 Information design, 237-238

267
 References

Infoscape (Information landscape), 95-96 Maps, mapping, 23, 30, 35, 97-98, 165- Networks, 90
mural, 63-64 166 Neumann, John von, 36, 43
of visual culture, 15-16 Martin, James, 131 Neurath, Otto, 36, 40
Instruction, instructors, 203 Mathematics. See Geometry; Statistics Neutral visual, 194
Interactive system, 192 Matrices, 90, 212, 229-230 Newspapers, 96, 203
Integration, 9, 1 Mayer, Richard E., 124 Nightingale, Florence, 35, 38
tight, 95-111 McCloud, Scott, 147, 151, 153, 154 Nodes, 89-90
See also Percept-concept McCluhan, Marshall, 245 Non-sequitur transitions, 154
integration; Tight integration McClure, Carma, 131 Nuzi, 23
Interface design, 204 McKim, Robert, 48
International auxiliary languages. See Experiences in Visual Thinking, 213,
IALs 251 Object identification, 68
International System of Typographic Meaning(s), 57, 83, 111, 117 Object recognition, 67-68
Picture Education. See ISOTYPE Media, 152, 231-232 Objects, 164
Internet, 15 Meetings, 231, 234 Onomatopoeias, 141
Interpretation, 254 Meeting planners, 204 Operation, 199-200
Iris, 156 Memory, short-term, 187, 237 Oresme, Nicole, 28
Irony, 193, 194 Mergings, 188 Organizational development, 204
ISOTYPE, 36, 40, 204 Mesopotamia, 23, 24 Organization charts, 29, 188
Metaphors, spatial, 158 Organization diagram, 127-128
Metaphors, visual, 138, 158, 172, 328 Organization(s), 15, 192
Journey, 114 semantics of, 113-122 Outlines, 88, 171
Juxtaposition, 111-112, 193, 197, 239 Metonymy, 105
Middle Ages, 27-28
Kavanagh, T. F., 44, 47 Militari, De re, 28 Page composition, 18
Kay, Alan, 47 Miller, George, 237 Page numbers, 28
Knowing, On (Bruner), 251 Minard, Charles Joseph, 35 Palestine, 24
Koestler, Arthur: The Act of Creation, 252 Mise-en-scene, 144 Paper, 27, 30
Moment-to-moment transitions, 153 Paragraphs, 53, 189
Labeling, 102, 173 Monge, Gaspard, 30 Parts, 163
Lakoff, George, 113. 115 Monsieur Crepin, Monsieur Pencil Pattern changes, 172
Language(s), 13-14, 23, 53, 239, 250, (Topffer), 37 Percept-concept integration, 95-96, 157
251-252 Mood, 107 Perception, 67-68, 75
Language aids, 234 Morphemes, 53 Perspective, 28, 171, 197
Language and Myth (Cassirer), 251 Morphological 69-70
units, Persuasion, 234, 253
Larkin, J. H.: "A Diagram Is (Sometimes) Morphology, 54, 71-72 PERT charts, 45-46, 47
Worth 10,000 Words," 124 defined, 51, 65-66 Phonemes, 53
Lascaux, 23 and perception, 67-68 Phonograms, 23, 24, 25
Learning, 233, 250 units of, 69-70 Photographs, photography, 49
Libraries, clip art, 18 Morris, Charles, 13, 14 Phrases, 53
Lightness, 193, 194 Motion, 136, 152, 155-156, 171-172, Physical experience, 137
Limitations, 253 196 Physical phenomena, 136
Linear networks, 90 Movable type, 28 Pictograms, 24, 36
Lines, 70, 89-90 Movies, 16 Pictographic writing, 23
functional semantics of, 177, 178 Moving objects, 115 Pictographs, 25, 39, 40
and motion, 171, 172 Mulhall, Michael, 36 Pidgin, 5, 14, 249
semantics of, 143, 147-148 The Dictionary of Statistics, 39 Pie charts, 33, 35, 36
Linguistics, 13, 20, 53-54 History of Prices Since the Year Pixar, 48
Lists, 23, 73-74 1850, 39 Playfair, William, 30, 33-34, 35
Location, 198 Multimedia, 204, 232, 243 The Commercial and Political Atlas,
Lockheed Missiles and Space Company, Multinational corporations, 221 33, 34
45, 47 Murals, 24, 63-64. See also Infomural Statistical Breviary, 33

Museum of Social Statistical Graphics, 36 Point(s) of view, 125, 143, 158, 163,
Music, 24 217-218, 223
Magazines, 203 Naming, 173 Polar area diagram, 35, 38
Mandala diagram, 87 National Science Foundation, 21 Polaris submarines, 45
Manipulation, 199-200 Natural events, phenomena, 167, 171 POPP diagram, 168
Manutius, Aldus, 28 Navigation, 183 Positions, 171
Network diagrams, 87, 212 Pragmatics, 13, 54, 201, 233

268
 multifaceted reading process and, Rhetorical functions, 181, 195 Space(s), 135, 152, 168
223-232 Rising sun, 96 abstract and imaginary, 149-150
social context, 203-222 Rock, Irving, 151 semantics of, 143-144
Prerequisite chart, 184 white/gray, 190, 196
Presentations, presenters, 15, 48, 203 Space-time, 153-154
Priestley, Joseph, 30, 32 Saint-Martin, Fernande: Semiotics of image consistency and, 151-152
A Description of a Chart of Visual Language, 66 Spatial analysis, 20
Biography, 31 Saussure, Ferdinand de, 14 Spatial time flow, 157
Primer of Visual Literacy , A (Dondis), 4, Scales: and metaphors, 121-122 Sperry-Rand Corporation, 45, 47
252 Scatterplots, 35 Stage diagram, 129-130
Primitives, 71-72, 67-68, 77-78 Scene-to-scene transitions, 154 Standards. 125
Principle of common region (closed Schein, Edgar, 219 Stasis, 108
forms), 75-76 Schematic diagrams, 28 State diagram, 129-130
Principle of connectedness, 75-76 Science, scientists, 16, 29, 30, 204, 237 Statistical Breviary (Playfair), 33
Principle of good continuation, 75-76 Scientific diagrams, 133 Statistics, statisticians, 33-34, 38, 204
Principle of proximity, 75-76 Scientific visualization, 204 pictorial, 36, 39, 40
Principle of similarity, 75-76 Script, 24 Step diagram, 127-128
Printing, 28, 29, 49 Second language, 250 Stereogram, 36
Problem analysis, 211-212 Segmentation, 67 Storyboards, 152
Problem solving, 48, 233 Semantic functions, 186 Storytelling, 35, 37
complex issues, 205-206 Semantic fusion, 97-98, 117 Strategic overviews, 131, 132
connections and feelings, 209-210 Semantic integration, 102 Structure charts, 188
creative, 213-214 Semantic investigations, 99-100 Structure diagram, 127-128
cross-boundary issues, 207-208 Semantics, 13, 54, 93, 94, 151 Structured writing, 244
Process(es), 126, 132, 169 of cartooning, 135-142 Subheads, 190
Product cycles, 15 of composition, 145-146 Subject matter. 192
Program Evaluation and Review diagram, 123-134 Subject-to-subject transitions, 153
Technique. See PERT charts functional, 159, 161-180 Sublanguages, 5
Program logic, 132 of 147-148
line, Substitution: defined, 101
Program structure, 132 of rhetoric, 181-200 Sumerians, 23
Progress charts, 36, 41-42 of space, 143-144 Sundials, 167
Project Organization Process Procedure and tight integration, 95-111 Surface rendering, 47
diagram. See POPP diagram of visual metaphors, 113-122 Sutherland, Ivan, 47, 48
Properties, 67 Semiotics of graphics, 48 Sweller, John, 233
Proposal writers, 203 Semiotics of Visual Language (Saint- Symbols, 185
Prose treatments, 187, 189 Martin), 66 Synechdoche, 105
Proximity, 75-76 Sentences, 53 Syntax, 13, 51. 54, 73, 75-76, 92, 239
Ptolemy, Ptolemaios, 25, 27 Setting, 107 Synthesis, 227-228
Punctuation: in media of motion, 155— Shaded table, 88 Syria, 24
156 Shading, 172, 190 Systems, 169
Shadows, 96, 197
Shapes, 7, 8, 9, 10, 12, 20, 70, 72, 74,

Quantitative presentation, 48 135, 171, 190, 196, 239 Tabbellen-Statistik, Die, 29

functional semantics of, 177, 178 Tables, 23, 27, 29, 44, 47, 87, 88
three-dimensional, 89-90, 188, 195 Target, 113
Ranges, 179 Sharpness, 196 Team management, 204
Ranking, 179 Sibbet, David, 215 Team performance model, 215-216
Reading, readers, 48, 73, 189, 192, 204, Signs, signage, 14, 203 Technical writers, writing, 203
240 Silhouettes, 95, 197 Technology, 49
attitudes of, 193-194 Similarity, 75-76 Teleconferencing, 250
guides for, 183-184 Simon, Herbert, 237 Television, 4, 16, 203
Reading process: multifaceted, 223-232 "A Diagram Is (Sometimes) Worth Text, 197
Reference tools, 240 10,000 Words," 124 Text blocks, 70
Reinforcement, 103 Simple network, 90 Texture, 70
Relationships, 180 Situation, 107 Theory of externalization of ideas in
Remote devices, 199 Size(s), 135, 196 problem solving, 48
Remote sensing, 16 Social context Theory of semiotics of graphics, 48
Report writers, 203 pragmatics and, 203-222 Theory of verbal/visual rhetoric, 47
Representation, multidimensional, 224 Software, 17, 18, 47 Thinking, 213
Requirements, 254 Somnium Scipionis, In (Cicero), 27 Three-dimensional objects, 96
Rhetoric, 47, 54 Sounds: visual portrayal of, 141-142 Three-dimensional population surface, 36
functional semantics of, 181-200 Source, 107 Three-dimensional shapes, 89-90

269
 References

Tight integration, 157 Two-dimensional objects, 96 Warnok, John, 47

communication units and, 99-100, Twyman, Michael, 48, 229-230 Watkins, Gary, 47
109-110 Typography, 141-142 Watkins, Romney, 47
and intersecting vocabularies, 1 33— Way finding, 203
135 Web graphics, 204
metaphors and, 113-122 U. S. Navy Special Projects Office, 45 Web pages, 186
percept-concept, 95-96 Unities, 69, 91 What, 163-164, 177
semantic devices and, 105-106 UNIVAC I computer, 45 When, 167-168
semantics, 101-104 Where, 165-166
semantic fusion, 97-98 Which, 173-174
temporal relationships and, 107-108 Variables, 227 Who, 161-162
Time, 95, 126, 135, 151, 152, 157, 180 Valturio, Roberto, 28 Wipe, 155
metaphors for, 115-116, 168 Venetian blind, 156 Wire frame diagrams, 164
and tight integration, 107-108 Verbal elements, 240 Wittgenstein, Ludwig, 13
Time lines, 35-36, 47-48, 168 Verbal rhetoric, 47 Tractatus Logico-Philosophicus, 251
biographical, 30, 31-32 Verona, Joannes Nicodai de, 28 Woodblocks, woodcuts, 28, 29
Time series, 34 Vertical table, 87 Words, 7, 9, 11-12, 20, 53, 71, 73, 239
Titles, 190 Videoconferencing, 16 and icons, 57-58
Topffer, Rudolphe, 35, 37 Virtual reality, 48, 240, 244 and media, 231-232
Monsieur Crepin, Monsieur Pencil, Visual cues, 184, 224 semantic content of, 128, 129
37 Visual culture, 4, 15-16 Work: globalization of, 15
Topologies Visual elements, 61, 74, 128, 129, 240 Work flow charts, 36
multiple associations of, 85-86 Visual enlargements, 164 World Wide Web (WWW), 15, 48, 50,
radial network, 83-84 Visual outlines, 88 199, 204, 240, 243
syntactical, 87-88, 92 Visualization, scientific, 16, 29 Wren, Christopher, 29
visual, 81-82 Visual language, Writing, 23, 27, 244
visual levels of, 89-90 definition of, 8 hieroglyphic, 7, 14, 25-26
Total quality management. See TQM as language, 13-14 WWW. See World Wide Web
Toward a Visual Culture (Gattegno), 4, 252 Visual levels: and topologies, 89-90
TQM, 60 Visual rhetoric, 47
Tractatus Logico-Philosophicus Visuals, 203 Xerox, 47
(Wittgenstein), 251 VLicon elements, 55-56, 57, 58, 109,
Transitions: space-time, 153-154 121, 253
Translation, 249 Vocabularies, 158, 253 Young, Thomas, 25
Transmission signals, 96 of composition, 145-146
Tree diagram, 87 diagram, 123-124, 158
Tree-like structures, 188 intersection of, 133-134 Zettl, Herbert, 147
Tree structures, 29 of space, 143-144 Zeuner, Gustav, 36
Ts'ai Lun, 27 Voice, 107
Tufte, Edward, 48, 235, 236 Volume rendering, 48

270
 2134
Horn, Robert E.
Visual languages: global communication
for the 21st century

£'*/

California Research Center

Library

DEMCO
 Comments on

Visual Language
Global Communication For The 21st Century
In this book Bob Horn has brought together the depth of his years of experience in information
design with a wealth of research on the history and practice of visual languages. The result is a new

way of thinking about visual language that integrates and extends the different elements
synthesis: a
on which he draws. It may come to be, as he predicts, the starting point for a new field of study that
develops the "global language for the 21st century."
— Terry Winograd, Professor, Stanford University, Program on People, Computers, and Design
Bob Horn is a new kind of writer. He writes about visual language in visual language —by using
words and pictures to reinforce each other. The result is charming, fascinating, and readily
accessible.
—Harlan Cleveland, President, World Academy of Arts and Sciences

This is an insightful and eminently practical guide to the emergent visual language field. And better
yet, because Horn practices what he preaches, it is as useful to newcomers as to visual language
professionals.
—Paul Saffo, Director, Institute For The Future
In 1917. Apollinaire, the poet of modernism, wrote: "Man is in search of a new language.... We
must learn to understand synthetico-ideographically rather than analytico-discursively." Robert E.
Horn's Visual Language is the first book I know of to respond to this call in a global sense.
—Mary L. Shaw, Professor, Modern Languages, Rutgers University

Horn has created a uniquely accessible, comprehensive orientation to the visual language explosion
which is transforming contemporary communications around the world.
— David Sibbet, Organization consultant and information designer

The Author
Robert E. Horn is a visiting scholar at Stanford University
and has taught Harvard and Columbia universities. His
at
recently published Mapping Great Debates series Can
Computers Think? delineates the intellectual history of the
philosophical debate and illustrates how visual language can
be used to handle the most complex of topics. He is author
of Mapping Hypertext and The Guide to Simulations
/Games. He is also director of several projects to apply
visual language methodology to mapping debates about

4
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evolution and the frontiers of consciousness research.

ISBN 1 flHEb37-D cl-X

90000
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