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    Chapter 8 INTERVIEWS

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    Nosiphesihle Shandu
    The document summarizes key aspects of interviews, including different types of interviews like job, persuasive, and exit interviews. It outlines objectives, stages, skills, and factors for success or failure in job interviews. Specifically, it discusses preparing for an interview by researching the company and job, dressing appropriately, practicing responses to common questions, and following up after the interview. The document provides guidance on the interview process, including establishing rapport, listening carefully, answering precisely, and using effective body language.

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    Chapter 8 INTERVIEWS

    Uploaded by

    Nosiphesihle Shandu
    23 views9 pages
    The document summarizes key aspects of interviews, including different types of interviews like job, persuasive, and exit interviews. It outlines objectives, stages, skills, and factors for success or failure in job interviews. Specifically, it discusses preparing for an interview by researching the company and job, dressing appropriately, practicing responses to common questions, and following up after the interview. The document provides guidance on the interview process, including establishing rapport, listening carefully, answering precisely, and using effective body language.

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    How to conduct and prepare yourself for an interview and also what to do during the interview

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    The document summarizes key aspects of interviews, including different types of interviews like job, persuasive, and exit interviews. It outlines objectives, stages, skills, and factors for success or failure in job interviews. Specifically, it discusses preparing for an interview by researching the company and job, dressing appropriately, practicing responses to common questions, and following up after the interview. The document provides guidance on the interview process, including establishing rapport, listening carefully, answering precisely, and using effective body language.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    23 views9 pages

    Chapter 8 INTERVIEWS

    Uploaded by

    Nosiphesihle Shandu
    The document summarizes key aspects of interviews, including different types of interviews like job, persuasive, and exit interviews. It outlines objectives, stages, skills, and factors for success or failure in job interviews. Specifically, it discusses preparing for an interview by researching the company and job, dressing appropriately, practicing responses to common questions, and following up after the interview. The document provides guidance on the interview process, including establishing rapport, listening carefully, answering precisely, and using effective body language.

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    Chapter 8: Interviews

    Interview – interaction between two or more people


    (interviewer and interviewee) for a specific purpose
    • Purpose and nature – differs
    OBJECTIVES
    • To select a person for specific task
    • To collect and exchange information
    • To counsel people
    TYPES
    • Job – applicant’s abilities and experiences
    • Persuasive – person’s needs and how the product or concept is able to
    meet those needs
    • Evaluation/Appraisal – feedback on employee’s performance
    (strengths and weaknesses)
    • Panel – each person uses his/her special knowledge in a job interview
    • Information-seeking – to gain information about a person’s opinion
    and attitudes towards a product
    • Conflict resolution – to resolve conflict (bring two people with
    opposing views together)
    • Termination – reasons for terming employee’s job
    • Exit – reasons for the employee to leave the organisation
    • Counselling – when employee’s personal problems negatively affect
    work performance
    • Disciplinary – to correct employee’s behaviour
    Job interviews
    • Can be classified into four categories:
    Job interviews: Stages
    • Resumé/CV appraisal
    • Tests – aptitude tests
    • Group discussions
    • Presentations
    • Face-to-face (last phase of interview)
    • Negotiations (after selection)
    • Medical tests (after job offer)
    Job interviews:
    Skills and attributes
    • Technical skills • Adaptability
    • Analytical skills • Leadership skills
    • Career objectives • Creativity
    • Mental agility • Positive attitude
    • Communication • Social skills
    skills • Steadfastness
    • Interpersonal skills
    Job interviews:
    Failure factors
    • Arrogance • Lack of crispness
    • Apathy • Lack of social skills
    • Uninhibited • Lack of firmness
    nervousness • Inadequate
    • Equivocation quantitative skills
    • Lack of • Unsuitable
    concentration personality
    Job interviews:
    Preparation
    • Prepare résumé/CV • Dress appropriately
    • Analyse personal (formal)
    attributes • Prepare at least two
    • Do mock interview question to ask the
    • Research company interviewer
    (employers) • Be punctual (at least 15
    • Understand job mins). Don’t be too
    description early
    • Understand • Relax
    corroborating skills • Prepare responses to
    possible questions
    Job interview:
    Process
    • Establish rapport
    • Gather information – be honest and sincere
    • Listen carefully and respond appropriately
    (intelligent listening – p178)
    • Answer precisely and effectively
    • Close interview appropriately
    • Use effective body language
    • Follow-up
    ASSESSMENT 1 : TEST
    Highest = 76%
    Lowest = 34%

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