Service: Color Laser Printer

Color Laser Printer
ProXpress C401x series

SL-C4010ND / C4012ND
(Ver 1.01)
SERVICE MANUAL
Color Laser Printer Contents
1. Precautions
2. Product Specification and description
3. Disassembly and Reassembly
4. Alignment and Troubleshooting
5. System Diagram
6. Reference Information
Refer to the service manual in the GSPN (see the rear cover) for more information.
Contents
Contents
1. Precautions ...................................................................................................................................... 1 − 1
1.1. Safety warning ........................................................................................................................ 1 − 1
1.2. Caution for safety .................................................................................................................... 1 − 2
1.2.1. Toxic material............................................................................................................. 1 − 2
1.2.2. Electric shock and fire safety precautions ......................................................................... 1 − 2
1.2.3. Handling precautions ................................................................................................... 1 − 3
1.2.4. Assembly and Disassembly precautions ........................................................................... 1 − 3
1.2.5. Disregarding this warning may cause bodily injury ............................................................ 1 − 4
1.3. ESD precautions ...................................................................................................................... 1 − 5
2. Product Specification and description .................................................................................................... 2 − 1
2.1. Product Specification................................................................................................................ 2 − 1
2.1.1. Product Overview........................................................................................................ 2 − 1
2.1.2. Specifications ............................................................................................................. 2 − 2
2.1.2.1. General Specification ..................................................................................... 2 − 2
2.1.2.2. Print Specification ......................................................................................... 2 − 4
2.1.2.3. Paper Handling Specification........................................................................... 2 − 5
2.1.2.4. Software and Solution .................................................................................... 2 − 6
2.1.2.5. Supplies ...................................................................................................... 2 − 7
2.1.2.6. Maintenance Parts ......................................................................................... 2 − 8
2.1.2.7. Option......................................................................................................... 2 − 8
2.2. System Overview..................................................................................................................... 2 − 9
2.2.1. Front View ................................................................................................................. 2 − 9
2.2.2. Rear View .................................................................................................................. 2 − 11
2.2.3. Paper Path.................................................................................................................. 2 − 12
2.2.4. System Layout ............................................................................................................ 2 − 13
2.2.4.1. Feeding Section ............................................................................................ 2 − 14
2.2.4.2. Transfer Roller ............................................................................................. 2 − 15
2.2.4.3. Drive Unit ................................................................................................... 2 − 15
2.2.4.4. Fuser Unit.................................................................................................... 2 − 16
2.2.4.5. LSU (Laser Scanner Unit)............................................................................... 2 − 17
2.2.4.6. Toner Cartridge............................................................................................. 2 − 18
2.2.5. Hardware configuration ................................................................................................ 2 − 19
2.2.5.1. Main board .................................................................................................. 2 − 21
2.2.5.2. OPE Controller ............................................................................................. 2 − 23
2.2.5.3. SMPS board ................................................................................................. 2 − 24
2.2.5.4. HVPS board ................................................................................................. 2 − 26
2.2.5.5. Electrical Parts Location ................................................................................. 2 − 27
2.2.6. Engine Firmware Control Algorithm ............................................................................... 2 − 30
i Copyright© 1995-2017 SAMSUNG. All rights reserved.

Contents
2.2.6.1. Feeding ....................................................................................................... 2 − 30

2.2.6.2. Transfer....................................................................................................... 2 − 30
2.2.6.3. Fusing......................................................................................................... 2 − 31
2.2.6.4. LSU............................................................................................................ 2 − 31
2.2.7. Software Descriptions .................................................................................................. 2 − 32
2.2.7.1. Software system overview .............................................................................. 2 − 32
2.2.7.2. Architecture ................................................................................................. 2 − 32
2.2.7.3. Data and Control Flow ................................................................................... 2 − 33
3. Disassembly and Reassembly .............................................................................................................. 3 − 1
3.1. Precautions when replacing parts ................................................................................................ 3 − 1
3.1.1. Precautions when assembling and disassembling ............................................................... 3 − 1
3.1.2. Precautions when handling PBA..................................................................................... 3 − 1
3.1.3. Releasing Plastic Latches .............................................................................................. 3 − 2
3.2. Replacing the maintenance parts ................................................................................................. 3 − 3
3.2.1. ITB Unit .................................................................................................................... 3 − 3
3.2.2. Fuser Unit .................................................................................................................. 3 − 6
3.2.3. Transfer(T2) Roller Assy .............................................................................................. 3 − 7
3.2.4. Pick up_Forward_Separation roller ................................................................................. 3 − 8
3.3. Replacing the main SVC parts.................................................................................................... 3 − 9
3.3.1. Left and Right cover .................................................................................................... 3 − 9
3.3.2. Top cover................................................................................................................... 3 − 10
3.3.3. HVPS board ............................................................................................................... 3 − 11
3.3.4. Outer Temperature Sensor ............................................................................................. 3 − 11
3.3.5. Main Board ................................................................................................................ 3 − 12
3.3.6. SMPS Fan.................................................................................................................. 3 − 12
3.3.7. SMPS board ............................................................................................................... 3 − 13
3.3.8. Fuser Fan................................................................................................................... 3 − 14
3.3.9. LSU.......................................................................................................................... 3 − 15
3.3.10. Exit Unit.................................................................................................................... 3 − 16
3.3.11. DRIVE-T1 ................................................................................................................. 3 − 17
3.3.12. Fuser Drive Unit ......................................................................................................... 3 − 18
3.3.13. PH (Paper Handling) Drive Unit..................................................................................... 3 − 19
3.3.14. Main Drive Unit.......................................................................................................... 3 − 20
3.3.15. MP Pick-Up Unit......................................................................................................... 3 − 21
3.3.16. Solenoid .................................................................................................................... 3 − 23
3.3.17. FRAME-SEPARATION UNIT....................................................................................... 3 − 24
3.3.18. Auto Closing Unit ....................................................................................................... 3 − 25
4. Alignment and Troubleshooting ........................................................................................................... 4 − 1
4.1. Control panel .......................................................................................................................... 4 − 1
4.2. Understanding the status LED .................................................................................................... 4 − 2
Copyright© 1995-2017 SAMSUNG. All rights reserved. ii

Contents
4.3. Updating Firmware .................................................................................................................. 4 − 3

4.3.1. Update the firmware by using the USB port ...................................................................... 4 − 4
4.3.2. Updating from the Network .......................................................................................... 4 − 5
4.4. Clearing paper jams.................................................................................................................. 4 − 9
4.5. Useful management tools .......................................................................................................... 4 − 15
4.5.1. SyncThru™ Web Service .............................................................................................. 4 − 15
4.5.2. Samsung Easy Printer Manager ...................................................................................... 4 − 19
4.6. Service Mode (Tech Mode)........................................................................................................ 4 − 21
4.7. Troubleshooting ...................................................................................................................... 4 − 28
4.7.1. Procedure of checking the symptoms............................................................................... 4 − 28
4.7.2. Error Code and Troubleshooting..................................................................................... 4 − 29
4.7.2.1. 11–2Txx (Paper Mismatch error)...................................................................... 4 − 34
4.7.2.2. Ax-xxxx (Motor_Fan_Sensor error) .................................................................. 4 − 35
4.7.2.3. Cx-xxxx (Supplies and Maintenance Parts error) ................................................. 4 − 41
4.7.2.4. H1-xxxx (Optional Cassette error) .................................................................... 4 − 53
4.7.2.5. Mx-xxxx (Jam_Paper handling error) ................................................................ 4 − 62
4.7.2.6. Sx-xxxx (System error) .................................................................................. 4 − 71
4.7.2.7. U1-xxxx (Fuser error) .................................................................................... 4 − 78
4.7.2.8. U2-xxxx (LSU error) ..................................................................................... 4 − 80
4.7.3. Image quality problems ................................................................................................ 4 − 81
5. System Diagram................................................................................................................................ 5 − 1
5.1. Block Diagram ........................................................................................................................ 5 − 1
5.2. Connection Diagram 1 .............................................................................................................. 5 − 2
5.3. Connection Diagram 2 .............................................................................................................. 5 − 3
5.4. Harness Connection Table ......................................................................................................... 5 − 4
6. Reference Information........................................................................................................................ 6 − 1
6.1. Tool for Troubleshooting ........................................................................................................... 6 − 1
6.2. Glossary................................................................................................................................. 6 − 2
6.3. Document Revision List............................................................................................................ 6 − 8
iii Copyright© 1995-2017 SAMSUNG. All rights reserved.

1. Precautions
1. Precautions
In order to prevent accidents and damages to the equipment please read the precautions listed below carefully before
servicing the product and follow them closely.
1.1. Safety warning
1) Only to be serviced by a factory trained service technician.

High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained
service technician.
2) Use only Samsung replacement parts.

There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the
product as these could cause the product to malfunctions and create an electric shocks or fire hazards.
3) Laser Safety Statement

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for Class
I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC/EN
60825-1:2014. Class I laser products are not considered to be hazardous. The laser system and printer are designed so
there is never any human access to laser radiation above a Class I level during normal operation, user maintenance
or prescribed service condition.
• Wavelength: 788 nm (-13/+12)
• Beam divergence
- Paraller: 8 degrees (-2/+4)
- Perpendicular: 31 degrees (-6/+4)
• Maximum power of energy output: 12 mW
WARNING
Never operate or service the printer with the protective cover removed from laser/scanner assembly. The reflected beam,
although invisible, can damage your eyes.
When using this product, these basic safety precautions should always be followed to reduce risk of fire, electric shock,
and injury to persons:
Copyright© 1995-2017 SAMSUNG. All rights reserved. 1-1

1. Precautions
1.2. Caution for safety
1.2.1. Toxic material
This product contains toxic materials that could cause illness if ingested.
1) Please keep imaging unit and toner cartridge away from children. The toner powder contained in the imaging unit and
toner cartridge may be harmful, and if swallowed, you should contact a doctor.
1.2.2. Electric shock and fire safety precautions
Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1) Use only the correct voltage, failure to do so could damage the product and potentially cause a fire or electric shock.
2) Use only the power cable supplied with the product. Use of an incorrectly specified cable could cause the cable to
overheat and potentially cause a fire.
3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire.
4) Do not allow water or other liquids to spill into the product, this can cause electric shock. Do not allow paper clips, pins
or other foreign objects to fall into the product, these could cause a short circuit leading to an electric shock or fire hazard.
5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing
the product, remove the power plug from the wall socket.
6) Use caution when inserting or removing the power cord. When removing the power cord, grip it firmly and pull. The
power cord must be inserted completely, otherwise a poor contact could cause overheating leading to a fire.
7) Take care of the power cable. Do not allow it to become twisted, bent sharply around corners or power cable may be
damaged. Do not place objects on top of the power cable. If the power cable is damaged it could overheat and cause a
fire. Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or
repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing
cables causing fire and shock risks.
8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired
immediately. Take care not to cut or damage the power cable or plugs when moving the machine.
9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the
power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still
connected to the wall socket in these weather conditions.
10) Avoid damp or dusty areas, install the product in a clean well ventilated location. Do not position the machine near a
humidifier or in front of an air conditioner. Moisture and dust built up inside the machine can lead to overheating and
cause a fire or cause parts to rust.
11) Do not position the product in direct sunlight. This will cause the temperature inside the product to rise possibly leading
to the product failing to work properly and in extreme conditions could lead to a fire.
12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make
contact with a high voltage conductor inside the machine and cause an electric shock.
13) When replacing the SMPS board, please wait 5 minutes after unplugging the power cord, then replace it. You
can get a shock by the electric discharge.
1-2 Copyright© 1995-2017 SAMSUNG. All rights reserved.

1. Precautions
1.2.3. Handling precautions
The following instructions are for your own personal safety to avoid injury and so as not to damage the product.
1) Ensure the product is installed on a level surface, capable of supporting its weight. Failure to do so could cause
the product to tip or fall.
2) The product contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or
clothing in any of these rotating devices.
3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the product which if spilled
could get into the machine and cause damage or a shock or fire hazard.
4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a humidifier or
heater. Damage could be caused to the product in such areas.
5) Do not place candles, burning cigarettes, etc on the product, These could cause a fire.
6) Ensure that the machine is installed and used in proper area to meet the temperature and humidity specifications.
• If the machine is stored at below zero Celsius for a long time, do not use the machine instantly after movement. It
can malfunction. Take care of the machine storage. If the machine is stored at below zero Celsius for a long time,
keep the machine at room temperature and install it.
1.2.4. Assembly and Disassembly precautions
1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable
routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out
the following procedures before dismantling the product or replacing any parts.
2) Ensure that power is disconnected before servicing or replacing any electrical parts.
3) Disconnect interface cables and power cables.
4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or temperature rating
are correct.
5) When removing or re-fitting any parts do not use excessive force, especially when fitting screws into plastic.
6) Take care not to drop any small parts into the machine.
7) Handling of the OPC Drum
• The OPC Drum can be irreparably damaged if it exposed to light. Take care not to expose the OPC Drum either
to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage
the surface of the photoconductive properties and will result in print quality degradation. Take extra care when
servicing the product. Remove the OPC Drum and store it in a black bag or other lightproof container. Take
care when working with the Covers (especially the top cover) open as light is admitted to the OPC area and can
damage the OPC Drum.
• Take care not to scratch the green surface of OPC Drum Unit. If the green surface of the Drum Cartridge is
scratched or touched the print quality will be compromised.

1. Precautions
1.2.5. Disregarding this warning may cause bodily injury
1) Be careful with the high temperature part.

The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser unit to
cool down before disassembly.
2) Do not put fingers or hair into the rotating parts.

When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor, fan, etc.).
If do, you can get harm.
3) When you move the printer, use safe lifting and handling techniques.
This printer is heavy. Use the lifting handles located on each side of the machine. Back injury could be caused if
you do not lift carefully.
4) Ensure the printer is installed safely.

Ensure the printer is installed on a level surface, capable of supporting its weight. Failure to do so could cause the
printer to tip or fall possibly causing personal injury or damaging the printer.
5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable.

1. Precautions
1.3. ESD precautions
Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called
“Electrostatically Sensitive (ES) Devices” or ESDs. Examples of typical ESDs are: integrated circuits, some field effect
transistors, and semiconductor “chip” components. The techniques outlined below should be followed to help reduce the
incidence of component damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1) Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known earth ground. Alternatively, employ a commercially available
wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit
under test.
2) After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as
aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly.
3) Use only a grounded tip soldering iron to solder or desolder ESDs.
4) Use only an “anti-static” solder removal device. Some solder removal devices not classified as “anti-static” can
generate electrical charges sufficient to damage ESDs.
5) Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to damage ESDs.
6) Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most
replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil, or a comparable
conductive material.
7) Immediately before removing the protective shorting material from the leads of a replacement ESD, touch the protective
material to the chassis or circuit assembly into which the device will be installed.
8) Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until
completely plugged or soldered into the circuit.
9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together
of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD.

2.1. Product Specification
2.1.1. Product Overview
1) Print Speed
• Mono : Up to 40 ppm in A4 (Up to 42 ppm in Letter)
• Color : Up to 40 ppm in A4 (Up to 42 ppm in Letter)
2) Processor
• 800 MHz + 400 MHz (Dual CPU)
3) Print Languages
• SPL / PCL5ce / PCL6 / PostScript3
4) Memory
• Standard : 512 MB
• Max : 512 MB
5) Interface
• Standard : USB Device, USB Host x 2, Ethernet 10/100/1000
Base TX
6) Supplies
• Toner (Black)
• Approx. 15,000 pages
* Declared Yield Value in accordance with ISO/IEC 19798
* Ships with initial toner cartridges yield 4,000 pages
• Toner (Color)
• Yellow Toner : Approx. 10,000 pages
• Magenta Toner : Approx. 10,000 pages
• Cyan Toner : Approx. 10,000 pages
* Declared Yield Value in accordance with ISO/IEC 19798
* Ships with initial toner cartridges yield 2,500 pages

2.1.2. Specifications
Product Specifications are subject to change without notice.
NOTE
The specification in this manual is the reference information for service engineer. Do not use this specification for sales.
2.1.2.1. General Specification
Item Specification
Standard Functions Print
Processor 800 MHz + 400 MHz (Dual CPU)
Operational Panel 2–line LCD
Memory (Standard) 512 MB
Memory (Maximum) 512 MB
Hard Disk Drive -
Interface (Standard) USB Device, USB Host x 2, Ethernet 10/100/1000 Base TX
Interface (Optional) -
Warm-up Time (From Sleep) 26 sec
Power Requirements AC 220 - 240 V, 50 / 60 Hz
AC 110 - 127 V, 50 / 60 Hz (Not dual voltage, power supply varies by country)
Power Consumption • 13 W (Ready)
• 600 W (Normal Operation)
• 0.8 W (Sleep)
• 1.69 kWh (TEC)
Noise Level • Less than 53 dBA (Printing)
• Less than 37 dBA (Ready)
Dimension (WxDxH) 420 x 453 x 385 mm
Weight (SET Only / SET with Supplies) • Set Only : 19.3 Kg
• Set with Supplies : 22.2 Kg
Max. Monthly Duty Cycle 80,000 pages
Recommended Monthly Print Volume 2,000~15,000 pages
Security SSL/TLS, IPv6, IPSec, SNMPv3, IEEE 802.1x, Protocol&Port Management,
IP/MAC Filtering, Audit Log, Access Control
Client OS Support • Windows : XP (32/64 bit), 2003 Server (32/64 bit), Vista (32/64 bit),
2008 Server (32/64 bit), Windows 7 (32/64 bit), 2008 Server R2 (64 bit),
Windows 8 (32/64 bit), Windows 8.1 (32/64 bit), Windows Server 2012 (64
bit), Windows Server 2012 R2 (64 bit), Windows 10 (32/64 bit)
• Linux : RedHat Enterprise Linux 5, 6, Fedora 12, 13, 14, 15, 16, 17, 18, 19,
20, OpenSuSE 11.2, 11.3, 11.4, 12.1, 12.2, 12.3, 13.1, Ubuntu 10.04, 11.04,
11.10, 12.04, 12.10, 13.04, 13.10, 14.04, SuSE Linux Enterprise Desktop
10, 11, Debian 6, 7, Mint 13, 14, 15, 16
• Unix : Sun Solaris 9, 10, 11 (x86, SPARC), HP-UX 11.0, 11i v1, 11i v2, 11i
v3 (PA-RISC, Itanium), IBM AIX 5.1, 5.2, 5.3, 5.4, 6.1, 7.1 (PowerPC)
• Mac : OS 10.6 - 10.11

Item Specification
Network Protocols TCP/IPv4, IPv6, DHCP, BOOTP, AutoIP, DNS, DDNS, WINS, Standard TCP/IP,
LPR/LPD, IPP, ThinPrint, Google Cloud Print, AirPrint, WSD print, FTP print,
HTTP, SNMP (v1/2c/3), Telnet, SLP, Bonjour, UPnP (SSDP), WSD Discovery,
SMTP

2.1.2.2. Print Specification
Item Specification
Print Speed • Simplex (Mono / Color)
• Up to 40 / 40 ppm in A4 (Up to 42 / 42 ppm in Letter)
• Duplex (Mono / Color) (Simplex to Duplex)
• Up to 28 / 28 ipm in A4 (Up to 28 / 28 ipm in Letter)
First Print Out Time As fast as 7 / 7.5 sec
(From Ready (Mono / Color))
First Print Out Time As fast as 12 / 12 sec
(From Sleep (Mono / Color))
Resolution • Optical : 600 x 600 dpi
• Enhanced : Up to 9600 x 600 dpi effective output (600x600x4 bit)
Print Languages PCL5 / PCL6 / PS3 / PDF V1.7
Duplex Print Built-in
Direct Print Support JPEG, PDF, PRN, TIFF, XPS
Print Features Secure Print, Stored Print, Booklet Print, N-up, Cover Page Print, Barcode Print,
Eco Print, Skip Blank pages, Poster Print, Watermark, Tray Priority Settings, Auto
Tray Switching, Tray Protection, Direct Print from USB, Secure PDF Print
Mobile Print Features Apple AirPrint, Mopria-certified, Google Cloud Print, Samsung Cloud Print,
PrinterOn Cloud Print, Samsung Mobile Print, Samsung Print Plugin

2.1.2.3. Paper Handling Specification
Item Specification
Input Capacity (Cassette) 550 sheets
Input Capacity (Multipurpose Tray) 50 sheets
2,250 sheets
Input Capacity (Maximum)
(Standard 600 sheets + Optional 550 sheet Second Cassette Feeder x 3)
• Cassette 1 : Plain, Thin, Thick, Heavy weight, Extra Heavy weight, Cotton,
Colored, Pre-Printed, Recycled, Bond, Archive, Letterhead, Hole Punched,
Media Type (Cassette) Cardstock, Glossy Photo, Envelope, Label, Thick Envelope
• Cassette 2 – 4 : Plain, Thin, Recycled, Bond, Archive, Letterhead, Hole
Punched, Cardstock, Thick, Heavy weight, Cotton, Colored, Pre-printed
Media Type (Multipurpose Tray) Plain, Thin, Thick, Cotton, Colored, Pre-Printed, Recycled, Bond, Archive,
Letterhead, Hole Punched, Cardstock, Glossy Photo, Envelope, Label, Heavy
weight, Extra Heavy weight, Thick Envelope
Media Size (Cassette) • Cassette 1 : A4, A5, A6, B5(JIS), B5(ISO), Legal, Letter, Executive,
Statement, Oficio, Folio, Envelope Monarch, Envelope DL, Envelope C5,
Envelope C6, Envelope No. 10, Envelope No. 9, Postcard 4x6, Custom (98
x 127 mm - 216 x 356 mm (3.86" x 5" - 8.5" x 14"))
• Cassette 2 – 4 : A4, A5, B5(JIS), B5(ISO), Legal, Letter, Executive,
Statement, Oficio, Folio, Custom (98 x 210 mm - 216 x 356 mm (3.86"
x 8.3" – 8.5" x 14"))
Media Size (Multipurpose Tray) A4, A5, A6, B5(JIS), B5(ISO), Legal, Letter, Executive, Statement, Oficio, Folio,
Envelope Monarch, Envelope DL, Envelope C5, Envelope C6, Envelope No. 10,
Envelope No. 9, Postcard 4x6, Index Card 4x6, Custom (76 x 127 mm - 216 x
356 mm (3" x 5" - 8.5" x 14"))
Media Weights (Cassette) • Cassette 1 : 60 – 220 g/m²
• Cassette 2 – 4 : 60 – 176 g/m²
Media Weights (Multipurpose Tray) 60 – 220 g/m²
Output Capacity 250 sheets
Printing size • Max. Size : 216 x 356 mm (8.5" x 14")
• Min. Size : 76 x 127mm (3" x 5")
Duplex Printing • Media sizes : A4 / Letter / Legal / Oficio / Folio / Custom [210 x 279 mm
("8.27 x 11") - 216 x 356 mm (8.5" x 14")]
• Media types : Plain Paper / Thin Paper / Thick Paper / Recycled / Bond
• Media weight : 60 – 120 g/m²

2.1.2.4. Software and Solution
Item Specification
Anyweb Print Yes
Easy Printer Manager Windows / Mac
Easy Color Manager N/A
Easy Document Creator Windows
Net PC Fax Windows / Mac
Application
Direct Printing Utility Windows
Easy Deployment Manager Windows
Easy Eco Driver Windows
Universal Printer Driver Windows
Universal Scan Driver Windows / Mac
Apple AirPrint, Mopria-certified, Google Cloud Print,
Mobile Printing Samsung Cloud Print, PrinterOn Cloud Print, Samsung Mobile
Print, Samsung Print Plugin
Device Management Fleet Admin Pro
Billing & Supplies CounThru Enterprise / CounThru Pro
Management
Solution Output Management N/A
Document Management and SecuThru Lite 2.0
Distribution
Mobility SCP 1.0
Authentication (Local) SSL/TLS, IPv6, IPSec, SNMPv3, IEEE 802.1x, Kerberos,
SMB, LDAP, Protocol&Port Management, IP/MAC Filtering,
Security
HDD Overwrite, HDD Encryption, Common Criteria
Certification (ISO 15408), Audit Log, Access Control

2.1.2.5. Supplies
Item Model Name Average yield Remark

Black - Approx. 4,000 pages
Toner Cartridge Cyan
(Initial) Magenta - Approx. 2,500 pages
Yellow
Black CLT-K603L Approx. 15,000 pages
Cyan CLT-C603L Approx. 10,000 pages
Magenta CLT-M603L Approx. 10,000 pages
Yellow CLT-Y603L Approx. 10,000 pages
Black CLT-K604L Approx. 15,000 pages
Toner Cartridge NOTE
Cyan CLT-C604L Approx. 10,000 pages
Magenta CLT-M604L Approx. 10,000 pages The toner cartridge
is available only for
C4012 series bought in
Yellow CLT-Y604L Approx. 10,000 pages the United States and
Canada.
• Approx. 20,000 pages (Mono

printing)
Waste Toner Container CLT-W506
• Approx. 5,000 pages (Color
printing)
NOTE
Declared yield value in accordance with ISO/IEC 19798. The number of pages may be affected by operating environment,
printing interval, graphics, media type and size.
Depending on the options, percentage of image area and job mode used, the toner cartridge’s lifespan may differ.
CAUTION
When purchasing new toner cartridges or other supplies, these must be purchased in the same country as the machine
you are using. Otherwise, new toner cartridges or other supplies will be incompatible with your machine due to different
configurations of toner cartridges and other supplies according to the specific country conditions.

2.1.2.6. Maintenance Parts
Item Part Code Life Remark

Transfer Roller Assy JC95-02044A Approx. 100,000 pages
Fuser Unit 220V JC91-01242A
Approx. 100,000 pages
110V JC91-01227A
ITB Unit JC93-01348A Approx. 100,000 pages
Pick-Up/Forward Roller for Tray1 JC66-02939B Approx. 300,000 pages
Separation Roller for Tray1 JC66-02939B Approx. 100,000 pages
Pick-Up/Forward Roller for Tray2,3,4 JC97-04099A Approx. 200,000 pages For Optional Tray
Separation Roller for Tray2,3,4 JC97-04099A Approx. 100,000 pages For Optional Tray
2.1.2.7. Option
Item Model Name Remark

Second Cassette Feeder (SCF) SL-SCF3001/SEE 550 sheets @ 75 g/m²
Stand SL-DSK003S/SEE
Wi-Fi/NFC kit SL-NWE001X/SEE

2.2. System Overview
This chapter describes the functions and operating principal of the main component.
2.2.1. Front View
NOTE
• This illustration may differ from your machine depending on your model. There are various types of machine.
• Some features and optional goods may not be available depending on model or country.
1 Output support tray

2 Output tray
3 Control panel
4 Control board cover
5 USB memory port

6 Tray 1
7 Stand
(Optional device)

8 Optional tray
NOTE
Max 3 optional trays can be installed to the machine.
9 Push-release of Multi-purpose tray

10 Multi-purpose tray
11 Front cover
12 Front cover release button
13 Toner cartridges
14 Toner cartridge tray handle
15 Intermediate Transfer Belt (ITB)
16 Paper width guides on a multipurpose tray
17 Multi-purpose support tray

2.2.2. Rear View
NOTE
• This illustration may differ from your machine depending on your model. There are various types of machine.
1 Rear cover handle

2 Rear cover
3 Waste toner container
4 Power receptacle
5 USB memory port
6 USB port
7 Network port

2.2.3. Paper Path
The following diagram displays the path that the paper follows during the printing process.

2.2.4. System Layout
This model consists of the engine parts, hardware parts, firmware. The engine parts consists of the mechanical parts
comprising Frame, Toner Cartridge, Drive Unit, Transfer roller, Pick up unit, Fuser unit, and Cassette. The hardware parts
consists of the main board, SMPS, HVPS board, OPE board, PC interface.
1 Exit Unit 7 Toner Cartridge

2 Fuser Unit 8 ITB Unit
3 T2 (Second transfer) roller 9 MP Unit
4 Registration(Regi.) roller 10 Cassette
5 Pick up/Forward/Separation roller
6 LSU

2.2.4.1. Feeding Section
It is consists of a basic cassette, pickup/forward/retard roller and parts related to paper feeding.
1) Cassette (Tray1)
This model has a tray that slides into the device. It has a paper empty sensing function, a paper storage function, and
paper orientation function.
2) Pickup/Forward/Separation roller
They have functions such as a paper pickup function, driving control function, paper feeding function, and removing
electronic static function.
3) MP (Multi-Purpose) Tray
The MP(multi-purpose) tray can hold special sizes and types of print material, such as postcards, note cards, and envelopes.
It is useful for single page printing on letterhead or colored paper.

2.2.4.2. Transfer Roller
The transfer roller unit is attached to the rear cover. The transfer roller helps to carry the toner off the ITB to the paper.
2.2.4.3. Drive Unit
This machine has various drive units. Each drive unit controls the operation for fuser, toner cartridge, pick up, regi roller by
using motor and gear train.

2.2.4.4. Fuser Unit
The fusing belt gets heat from the ceramic heater which in turn fuses the toner to the paper. The thin fusing belt helps reduce
warming up for modes such as (e.g. thick paper) by changing the speed of the fuser.
1) Thermostat
The fuser unit uses a thermostat which cuts off the main power in order to prevent an overheat condition.
• Thermostat Type : Contact type Thermostat
• Control Temperature : 250°C ± 7°C
2) Thermistor
It is a temperature detecting sensor.
• Temperature Resistance : 7 kΩ(180°C)
3) Fusing Belt
The fusing belt gets heat from the ceramic heater which in turn fuses the toner to the paper. The thin fusing belt helps
reduce warming up and mode (e.g. thick paper) changing time.
4) Pressure roller
The pressure roller is a rubber roller which ensures proper nip width between the pressure roller and fusing belt. It is
driven by the driving system and drives the fusing belt.
5) Ceramic Heater
• Voltage : 120 V (115 ± 5 %) / 220 V : 230 ± 5 %
• Capacity : 1100 Watt ± 55 W

2.2.4.5. LSU (Laser Scanner Unit)
The LSU (Laser Scanner Unit) is a sealed factory assembly in which the video data received to the controller is used to form
an electrostatic latent image on the OPC drum. It is accomplished by use of a polygon mirror and laser beam. The OPC
drum is turned with the paper feeding speed. The HSYNC signal is created when the laser beam from LSU reaches the end
of the polygon mirror and the signal is sent to the controller. The controller detects the HSYNC signal to adjust the vertical
line of the image on paper. In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust
the left margin on paper. The one side of the polygon mirror is one line for scanning.

2.2.4.6. Toner Cartridge
By using the electronic photo process, it creates a visual image. In the toner cartridge, the OPC unit and the developing
unit are in a body. The OPC unit has OPC drum and charging roller, and the developing unit has toner, supply roller,
developing roller, and blade.
• Developing Method : Non magnetic single component contacting method

• Toner : Non magnetic single component polymerized type toner
• The life span of toner (ISO 19798 pattern / A4 standard)
- Initial : Approx. 4,000 (K)/ 2,500(CMY) pages
- Sales: Approx. 15,000 (K)/ 10,000(CMY) pages
• OPC Cleaning : Collect the toner by using cleaning blade
• Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade
• Classifying device for toner cartridge: ID is classified by CRUM

2.2.5. Hardware configuration
SL-C4010 Series Electrical Circuit System consists of the following:
• Main board (System board)

• OPE board
• SMPS board
• HVPS board
Diagram of the SL-C4010 Series Electrical Circuit

C h1
TO N ER C R U M
C h0
W LA N C Y 7C 65632
& A ctive U SB I2C
N FC (U S B 2.0) H O ST
(S ID E ) 2Port H U B
D IR E C T U S B
C h4
(FR O N T ) R EA R SC F
U SB
U SB
D E V IC E
D EVIC E C h2
U ART O P E (P R T 2Line)
D D R 3 512M B DDRC
C h1
800M hz D E B U G _S C B
4G b, 512M B
64bit
C h0
A N A LO G M U X D E B U G _M C B
TH V1_READ / TH V2_READ
INNER_TEM P / TEM P_LSU
AD C _C TD _C AL / AM BIENT
H U M ID ITY / W ASTE_RX ADC
3.3V R TC R TC
AD C _C TD P / AD C _C TD S
AD C _FU SER_TH ERM
AD C _AC R_LEFT
AD C _AC R_RIG H T
ENG INE
A 2000 M AC0
R T L8211E
G igabit phy
STEP M O T A 4984S E T T R
FU SER / ITB_T1/ FEED / C ST_LIFT X4
N A N D FLA S H
N AN D D ATA
(128M B )
SEN SO R FA N
M P_EM PTY / T1_RELEASE_H O M E H VPS / FU SER / SM PS
M P_FEED / P_REG I/ W ASTE_D ET RESERVE CTRL.
O U TBIN_FU LL / FU SER_RELEASE / EXIT
P_EM PTY / O PC _H O M E1 / O PC _H O M E2 G P IO
FU SER_M O T / D EVE_NIP_H O M E / C ST_LEVEL PW M
B LD C 2B E A M LS U
PAPER_SIZE / C ST_O PEN / D U PLEX
O PC (K) / O PC (C ) LS U C CTRL. YM CK
D RIVE LD 1,2,3,4
LSU _M O T1
S O LE N O ID /C LT VD O 1B_YM C K
C LT : PIC KU P/REG I/M P/D U PLEX H PV C VD O 2B_YM C K
SO L : C ST_PLATE / FU SER / D EVE_NIP VD O D ATA
H V PS
PW M _C H ARG ER_YM C K
PW M _D EVE_D C _YM C K
PW M _TH V2_C V
FU S E R
PW M _TH V2_C C
1100W C eram ic H eater (IF3)
PW M _TH V1
H VPS_C V_SEL
nTH V_EN
SL-C4010ND has a system board of integrated engine controller and video controller.
The engine controller controls all modules required to print, that is, LSU, HVPS/SMPS, Fuser, Motor etc. It communicates
with the video control block inside CPU for printing. And it has the interface for all video sync signals to print out the
video data.
The video controller receives print data from the host through network or USB Port. It takes this information and generates
printable video bitmap data.
The main board is adopted 800 + 400 MHz CPU that is integrated with engine and video controller. It has 512 MB DDR3
memory.

Circuit board locations

The following diagrams show the locations of the printer circuit boards:

2.2.5.1. Main board
The process speed of the main processor is 800+400 MHz. It is integrated engine controller and video controller.
DDR3 512MB is adopted for high speed data processing. Boot adopted the 128MB NAND Flash.
USB is the embedded type and wired network supports Gigabit Ethernet.
[Main board diagram]

[Main board image]
• Connection
1 NETWORK connector 13 SMPS Power connector
2 USB Device connector 14 SMPS Signal connector
3 NFC Option connector 15 Deve BLDC Motor connector
4 Feed / ITB Release Step Motor connector 16 Drive BLDC Motor connector
5 Duplex Sensor connector 17 HVPS2 connector
6 Duplex Clutch connector 18 HVPS1 connector
7 Cassette Lift Step Motor connector 19 LSU connector
8 Regi Clutch connector 20 Direct USB connector
9 SCF connector 21 OPE connector
Pickup clutch / Paper Empty Sensor 22 Fuser FAN connector
10
connector
23 Fuser Step Motor / Inner Temp connector
11 Cassette Open Sensor connector
24 Out bin full sensor connector
ACR , CTD Sensor / MP Clutch / SMPS
12
FAN
• Information
- Part Code : JC92-02940A
- Part Name : PBA-MAIN

2.2.5.2. OPE Controller
The OPE controller is composed of an MICOM, Status LED, Eco LED, Power LED, Navigation LED, 2 line LCD, and
buttons
The OPE controller communicates with main controller via UART. The power LED is controlled by the main board.
[OPE controller diagram]
[OPE controller image]
• Information
- Part Code : JC92-02931A
- Part Name : PBA-OPE
• Connection
1 Interface Connector to Main board

2.2.5.3. SMPS board
The SMPS (Switching Mode Power Supply) Board supplies electric power to the Main Board and other boards through a
Main Controller. The SMPS board converts AC voltage 110V/220V to DC voltage +5V, +24V and transfers AC power
to the fuser unit. It has safety protection modes for over current and overload.
• Specification
- General Input/Output Voltage
1) Input
▪ AC 110V (90V ~ 135V)
▪ AC 220V (187V ~ 275V) / 10A
2) Output
▪ DC +5V / 5.0A
▪ DC +24V / 8.4A
3) Output Power
▪ DC +5V : 25W
▪ DC +24V : 201.6W
▪ FDB : 1100W Ceramic heater
• Information
110V 220V
Part Code JC44-00247A JC44-00248A
PBA Name SMPS-V1 SMPS-V2
• Connection
1 INPUT_AC
2 OUTPUT_AC(to Fuser)
3 OUTPUT_DC(to Main PBA)
4 Control Signal (from Main PBA)

• Input / Output connector

- AC Input Connector( CON1 )
PIN ASSIGN PIN NO Description
1 AC_L AC Input
2 AC_N
- AC Input Connector( CON2)

PIN ASSIGN PIN NO Description
1 AC_L AC Output for Heater Controller
2 AC_N
- DC Output Connector (CON3)

PIN ASSIGN PIN Name Description
1 +5V1 +5.1V Power
2 GND Power Ground
3 +24V1 +24V Power
4 +GND Power Ground
5 +24V2 +24V Power
6 GND Power Ground
7 +24V3 +24V Power
- Signal Connector2 (CON4)

PIN ASSIGN PIN Name Description
1 GND Ground
2 24V_ON/OFF 24V ON/OFF
3 Relay on Fuser Relay
4 24VS Photo Triac Bias
5 Fuser on Fuser on

2.2.5.4. HVPS board
The High Voltage Power Supply (HVPS) board generates high-voltage channels which includes MHV, DEV, Blade,
SUP, THV1, and THV2.
• Connection
1 MHV/DEV/BLD/SUP Y 9 Paper exit, Outbin full 17 WTB interface
2 MHV/DEV/BLD/SUP M 10 Fuser Release 18 HVPS2 – HVPS1
3 MHV/DEV/BLD/SUP C 11 HVPS1 – HVPS2 19 Front cover open Switch
4 MHV/DEV/BLD/SUP K 12 Fan 20 Rear cover open Switch
5 THV1 YMCK 13 Ambient, Humidity 21 Fan
6 THV2 14 Crum C,K
7 Main-HVPS I/F #2 15 Crum Y,M
8 Main-HVPS I/F #1 16 Paper Regi
• Information
- Part Code : JC44-00244A / JC44-00243A
- PBA Name : HVPS

2.2.5.5. Electrical Parts Location
1) Sensors
No. Description Controller Function

S1 Photo interrupter (Fuser Exit sensor) Main board Fuser Exit detection
S2 Photo interrupter (Drive OPC sensor) Main board Drive OPC detection
S3 Photo interrupter (Deve Nip sensor) Main board Deve Home sensor detection
S4 Photo interrupter (Drive OPC sensor) Main board Drive OPC detection
S5 Photo interrupter (MP empty sensor) Main board MP empty detection
S6 Switch Front Cover (Cover Front Open sensor) HVPS board Cover Open detection
S7 Photo interrupter (Pick up level sensor) Main board Pick up level detection
S8 Photo interrupter (ITB sensor) Main board ITB detection
S9 Photo interrupter (CST install sensor) Main board CST install detection
S10 Photo interrupter (WTB Open sensor) Main board WTB Open detection
S11 Photo interrupter (Regi sensor) Main board Paper detection
S12 Photo interrupter (Fuser Cam sensor) Main board Fuser Cam detection
S13 Photo interrupter (Binfull sensor) Main board Binfull detection
S14 Photo interrupter (Exit sensor) Main board Exit paper detection
S15 Switch Rear Cover (Cover Rear Open sensor) HVPS board Cover open detection

No. Description Controller Function

S16 Photo interrupter (Duplex sensor) Main board Duplex paper detection
S17 Photo interrupter (Paper empty sensor) Main board Paper empty detection
S18 Thermistor sensor (Temp sensor) Main board Inner temperature detection
Humidity sensor (Temp, humidity sensor) HVPS board Outside temperature and humidity
S19
detection
S20 PBA Waste sensor HVPS board WTB Full detection

2) Motor, Clutch, Solenoid, etc
No. Description Function No. Description Function

1 HVPS High Voltage power supply 11 STEP MOTOR T1 Engage driving
2 SMPS Power supply and conversion 12 Power inlet Power input
3 FAN TYPE-9 Toner cartridge cooling 13 MAIN-PBA SET Control
FAN TYPE-7 Toner cartridge and LSU 14 STEP MOTOR CST Lifting
4
cooling
15 SOLENOID Pick up unit driving
5 FAN TYPE-4 SMPS cooling
16 Clutch-Electric Pick up unit driving
BLDC MOTOR Black toner cartridge and ITB
6 17 Clutch-Electric Registration unit driving
driving
18 Clutch-Electric MP pick up unit driving
7 BLDC MOTOR DEVE driving
Clutch-Electric Deve color and black driving
8 BLDC MOTOR Color toner cartridges driving 19
control
9 STEP MOTOR Fuser and Exit driving
20 Clutch-Electric Duplex driving control
10 STEP MOTOR Feed unit driving

2.2.6. Engine Firmware Control Algorithm
2.2.6.1. Feeding
If feeding from a cassette, the drive of the pickup roller is controlled by controlling the solenoid. The on/off of the
solenoid is controlled by controlling the general output port or the external output port. Provided below are the jam
conditions for the device:
Item Description
Paper jam in • After paper pick up initialization, the paper is not fed.
tray1 • After picking up the paper the lead edge does not reach to the feed sensor within a predetermined
period of time, due roller slippage, etc.
• After picking up the paper from the cassette, if the feed sensor is not detected, a re-pick up
initialization occurs. After re-picking up, if the feed sensor is still not on after a predetermined
amount of time, jam occurs.
• Even though the paper reaches to the feed sensor, the feed sensor doesn’t be ON.
Paper jam • Even though the paper reaches to the feed sensor, the feed sensor doesn’t not change state.
inside of • After the tail edge of the paper passes the feed sensor, the lead edge of paper is not detected by the exit
machine sensor within a predetermined period of time.
Paper jam in The trail edge of the paper does not clear the exit sensor within a predetermined period of time.
exit area
2.2.6.2. Transfer
The charging voltage, developing voltage, and the transfer voltage are controlled by PWM (Pulse Width Modulation). Each
output voltage is changeable due to the PWM duty. The transfer voltage admitted when the paper passes the transfer roller
is decided by environment conditions. The resistance value of the transfer roller is changed when the Temperature and
Humidity Sensor in the device senses a change in the environment. The current to the Transfer Roller is changed using an
AD converter on the HVPS. The voltage value for impressing to the transfer roller is decided by the changed value.

2.2.6.3. Fusing
The temperature change of the heat roller’s surface is changed to the resistance value through the use of a thermistor. The
Main Board uses the resistance value of a negative coefficient Thermistor and converts it to a voltage value through the
use of an AD converter; the temperature is decided based on the voltage value read. The AC power is controlled by
comparing the target temperature to the value from the thermistor. If the value from the thermistor is out of controlling
range, or does not change after a predetermined amount of time an error is displayed and the Fuser Power is cut off. Errors
occur based on the bullets below:
• Open Heat Error

When the engine operates the warm-up process, if the temperature of the fixing unit is not higher than a specified
temperature, the engine defines Open Heat Error. When this error is detected, the engine stops all functions and keeps
the error state. Also, the engine informs the error status of the main system, so it can take appropriate action; and then
the error message is displayed at LCD window or LED informing the error status of the user.
• Low Heat Error

When the engine is at stand-by, printing or warm-up mode, if the temperature of the fixing unit is lower than the
specified temperature at each state and the lower temperature state is maintained during the specified time, the engine
defines Low Heat Error. When this error is detected, the engine stops all functions and keeps it at the error state. Also,
the engine informs the error status of the main system, so it can take appropriate action; and then the error message
is displayed at LCD window or LED informing the error status of the user.
• Over Heat Error

For overall engine state, if the temperature of the fixing unit is higher than the specified temperature and the temperature
state is detected for a specific duration, then the engine defines Over Heat Error. When this error is detected, the engine
stops all functions and keeps it at the error state. Also, the engine informs the error status of the main system, so it
can take appropriate action; and then the error message is displayed at LCD window or LED informing the error
status of the user.
2.2.6.4. LSU
LSU receives the image data from PVC or HPVC and make the latent image on OPC surface. It uses the single beam,
LD. The errors related to LSU are as follows:
• By Lready
When the printing is started, the engine drives the polygon motor of LSU. After the specified time is elapsed, if the
motor is not in a ready status, the engine detects the error that the polygon motor is not in a ready status. If this error
happens, the engine stops all functions and keeps it at the error state. Also, the engine informs the error status of the
main system and the error message is displayed at LCD window to inform the error status of the user.
• By Hsync
When the polygon motor is ready, the LSU sends out the signal called Hsync and used to synchronize with each image
line. So, if the engine does not detect consecutively the signal for a fixed time, it defines the Hsync Error. If this error
happens, the engine stops all functions and keeps it at the error state. Also, the engine informs the error status of the
main system and then the error message is displayed at LCD window to inform the error status of the user. LSU Error
Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode
is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the
LSU error. If the error doesn’t happen, the printing job resumes.

2.2.7. Software Descriptions
2.2.7.1. Software system overview
The software system of this model is constructed in the following manner:
• Host Software part that the application software operated in Window and Web Environment
• Firmware parts that is an Embedded software controls printing job.
2.2.7.2. Architecture
P rin ter /MFP
HOS T
Firm ware
S o ftware
Web -b as ed S tan d -alo n e Ap p licatio n

Driver Kern el
Ap p licatio n Ap p licatio n (Em u latio n )
Host Software is made up of

1) Graphic User Interface offers the various editing functions to user in Host.
2) Driver translates the received document to a Printing Command language which printer can understand and transfers
data to spooler.
3) Stand-alone Application offers the various printing application such as Easy Printer Manager, Printer Status in Window
system.
4) Web-based-Application offers the same functions as Stand-alone Application in Web environment.
Firmware is made up of
1) The Application (Emulation) interprets and translates data received from the Host to a printing language to complete
the users job.
2) The Kernel controls and manages the whole procedure including Control flow and the Printing Job before transferring it
to the Engine for printing.

2.2.7.3. Data and Control Flow
The above Block Diagram is explained that:
Host Side is made up of

1) A driver that is a Windows based application software translates the printed data to printer language in order to create a
spooler file.
2) A Web-based Application that offers various additional printer functions such as management of printing job, printer
administration, and monitoring the printer status by real time in web independent environment on OS.
3) Stand-alone Application that is a similar Window software as same as above 2.
4) The Port Monitor facilitates the flow of information between the Host and Firmware.
Firmware Side is made up of

1) The Network Interface is used to relay the communication between Host and Kernel using various network protocol.
2) The Kernel is manages the flow control emulation as it receives data from Host or Network card; then manges the
printing of the image by the engine.
3) The Application Layer containing the Emulation portion interprets the data from the selected emulation [PCL, PS],
and transfers the data to the Kernel Layer.
4) The Engine prints the rendered bit-map data to paper with required size and type by Kernel.

3.1. Precautions when replacing parts
3.1.1. Precautions when assembling and disassembling
• Use only approved Samsung spare parts. Ensure that part number and product name are correct. Also make sure any
voltage, current, or temperature ratings are correct. Failure to do so could result in damage to the machine, circuit
overload, fire, or electric shock.
• Do not make any unauthorized changes or additions to the printer, these could cause the printer to malfunction and
create electric shock or fire hazards.
• Take care when dismantling the unit to note where each screw goes. There are 19 different screws. Use of the wrong
screw could lead to system failure, short circuit or electric shock.
• Do not disassemble the LSU unit. Once it is disassembled dust is admitted to the mirror chamber and will seriously
degrade print quality. There are no serviceable parts inside.
• Regularly check the condition of the power cord, plug and socket. Bad contacts could lead to overheating and fire.
Damaged cables could lead to electric shock or unit malfunction.
3.1.2. Precautions when handling PBA
Static electricity can damage a PBA, always used approved anti-static precautions when handling or storing a PBA.
• Precautions when moving and storing PBA

1) Please keep PBA in a conductive case, anti-static bag, or wrapped in aluminum foil.
2) Do not store a PBA where it is exposed to direct sunlight.
• Precautions when replacing PBA

1) Disconnect power connectors first, before disconnecting other cables.
2) Do not touch any soldered connections, connector terminals, or other electronic parts when handling insulated parts.
• Precautions when checking PBA

1) Before touching a PBA, please touch other grounded areas of the chassis to discharge any static electrical charge
on the body.
2) Take care not to touch the PBA with your bare hands or metal objects as you could create a short circuit or get an
electric shock. Take extra care when handling PBAs with moving parts fitted such as sensors, motors or lamps as
they may get hot.
3) Take care when fitting, or removing screws. Look out for hidden screws. Always ensure that the correct screw is
used and always ensure that when toothed washers are removed they are refitted in their original positions.

3.1.3. Releasing Plastic Latches
Many of the parts are held in place with plastic latches. The latches break easily; release them carefully.
To remove such parts, press the hook end of the latch away from the part to which it is latched.

3.2. Replacing the maintenance parts
3.2.1. ITB Unit
1. Open the front cover. Pull out the guide-cartridge. And 3. Remove the cassette.
then, remove all toner cartridges.
2. Remove the guide-cartridge by releasing the right hook.

4. Remove the harness cover after removing 1 screw.
5. Disconnect the harness.

6. Open the front cover. Pick out the connector that is 9. Remove the waste toner container.
unplugged in step 5.
10. Release the left cover by pulling it to the direction of

arrow.
7. Open the front cover. And then, remove 2 screws.
8. Open the rear cover. And then, remove 2 screws.

11. Remove 3 screws. 12. Pull and release the bracket.
13. Pull up both sides of the ITB Unit slightly.
14. Pull out the ITB Unit while holding its handles.

3.2.2. Fuser Unit
1. Open the rear cover. 3. Unplug 3 connectors, and then remove the Fuser Unit.
2. Remove 5 screws. And then, remove the harness cover

located in the left side.

3.2.3. Transfer(T2) Roller Assy
1. Open and remove the rear cover. 2. Remove the Transfer Roller Assy by releasing 4 hooks.

3.2.4. Pick up_Forward_Separation roller
1. Remove the cassette. Stand the machine to see the 4. Move the Roller Assy to the left and release it while
bottom. pulling the lever to the left.
2. Release the separation roller Assy by pushing both

hooks.
NOTE
Be careful not to lose the spring.
NOTE
When removing the Roller Assy, hold the right shaft

3. Rotate the lever and release the hook by pushing it to with one hand. Be careful not to deviate the clutch.
the direction of arrow.

3.3. Replacing the main SVC parts

NOTE
Before service, remove all toner cartridges and guide-cartridge.
3.3.1. Left and Right cover
1. Open the rear cover. And then, remove 4 screws. 3. Remove the waste toner container. And the, release the
left cover.
2. Open the front cover. And then, remove 4 screws. 4. Release the right cover.

3.3.2. Top cover
1. Remove the left and right cover. (Refer to 3.3.1) 4. Open the front cover. Remove 2 screws. And then, lift
up and release the top cover.
2. Unplug the OPE connector on the main board.
3. Open the rear cover. And then, remove 2 screws.

3.3.3. HVPS board
1. Remove the left cover. (Refer to 3.3.1.) 3. Remove 3 screws. Unplug all harness connecting the
board. And release the HVPS_2 board.
2. Remove 6 screws. Unplug all harness connecting the
board. And release the HVPS_1 board.
3.3.4. Outer Temperature Sensor
1. Remove the left cover. (Refer to 3.3.1)
2. Remove 1 screw. Unplug the harness. And then,

remove the outer temperature sensor.

3.3.5. Main Board
1. Remove the right cover. (Refer to 3.3.1)
2. Unplug all harness. Remove 4 screws. And then,

remove the main board.
3.3.6. SMPS Fan
1. Remove the right cover. (Refer to 3.3.1)
2. Unplug the fan connector.
3. Release the hook. And then, remove the SMPS fan.

3.3.7. SMPS board
1. Remove the right cover. (Refer to 3.3.1) 3. Unplug all connectors on SMPS board. Remove 3
screws. And then, remove the SMPS board.
2. Remove the SMPS board cover after removing 3
screws.

3.3.8. Fuser Fan
1. Remove the right cover. (Refer to 3.3.1.) 4. Remove 2 screws. And then, release the fan.
2. Unplug the fan connector on the main board.
3. Remove the fan cover by releasing 2 hooks.

3.3.9. LSU
1. Remove the top cover. (Refer to 3.3.2)
2. Remove 2 screws and 1 spring securing the LSU.
3. Unplug all harness from the LSU. And then, remove

the LSU.

3.3.10. Exit Unit
1. Remove the right cover and top cover. (Refer to 3.3.1 3. Release the exit unit after removing 4 screws.
~ 3.3.2.)
2. Unplug the exit unit harness from the main board.

3.3.11. DRIVE-T1
1. Remove the right cover. (Refer to 3.3.1.)
2. Remove the SMPS board. (Refer to 3.3.7.)
3. Remove the main board bracket after removing 4

screws.
4. Release the BRACKET-T1 after removing 3 screws.

3.3.12. Fuser Drive Unit
1. Remove the right cover. (Refer to 3.3.1.)

screws.
3. Remove the Fuser Drive Unit after removing 4 screws.

3.3.13. PH (Paper Handling) Drive Unit
1. Remove the right cover. (Refer to 3.3.1) 5. Remove 1 screw. And then, remove the Inlet Assy.

screws.
6. Remove 3 screws and unplug the motor harness.
7. Remove the PH Drive Unit.
3. Remove the rear cover.
4. Remove the spring. And then, remove the gear Assy

while pushing the hook.

3.3.14. Main Drive Unit
1. Remove the right cover. (Refer to. 3.3.1.) 4. Remove 7 screws securing the main drive unit.
2. Remove the SMPS board. (Refer to. 3.3.7.)

screws.
5. Release the main drive unit.

3.3.15. MP Pick-Up Unit
1. Remove the left cover and right cover. (Refer to 3.3.1.) 4. Stand the machine to see the bottom. And then, push
the MP tray into the bottom.
2. Open the front cover. And then release the hook from
the left.
5. Release both hooks with tweezer.
3. Remove the front cover from the machine after

releasing both linkers.

6. Lift and release the MP tray. 8. Unplug the harness.
7. Remove 4 screws. And then, release both linkers.

9. Release the MP pick up unit.

3.3.16. Solenoid
1. Remove the PH drive unit. (Refer to 3.3.13)
2. Remove 1 screw. Unplug the harness. And then,

remove the solenoid.

3.3.17. FRAME-SEPARATION UNIT
1. Remove the cassette. 6. Remove 6 screws. And then, release the Inlet Assy[B].
2. Remove the rear cover.
3. Remove the waste toner container.
7. Remove 2 screws.
4. Remove 2 screws securing the Cover-Rear Bottom.
8. Pull out the right side of the FRAME-SEPARATION.
5. Release the sensor from the Cover-Rear Bottom. And

then, release the Cover-Rear Bottom.
9. Unplug the harness. And the release the
FRAME-SEPARATION Unit.

3.3.18. Auto Closing Unit
1. Remove the waste toner container and left cover. 3. Pull down and release the Auto Closing Unit.
(Refer to 3.3.1.)
2. Remove 2 screws.

4.1. Control panel

NOTE
• This control panel may differ from your machine depending on its model.
w
vw
x
vv
vu y
z
{
|
~ }
1 Display screen Shows the current status and prompts during an operation.
2 Toner colors Show the status of each toner cartridge. If the toner cartridge is low or needs
to be replaced, the Status LED turns red and the display shows the message.
However the arrow mark shows which color toner is of concern or may be
installed with a new cartridge.
3 Menu Enters menu mode and scrolls through the available menus.
4 Arrow Navigates available values by moving to the next or previous options.
5 OK Confirms the selection on the screen.
6 Back Sends you back to the upper menu level.
7 Cancel Stops current operation.
8 Power / Wake up You can turn the power on and off with this button. Or wake up from the
power save mode.
9 LED Status Indicates the status of your machine.
10 Demo page Prints a demo page by pressing this button.
11 Eco Enters eco mode to reduce toner consumption and paper usage.
12 Numeric keypad Use the keypad to enter numbers and characters.

4.2. Understanding the status LED
The color of the LED indicates the machine's current status.
NOTE
• To resolve the error, look at the error message and its instructions from the troubleshooting part.
• You also can resolve the error with the guideline from the computers’s Samsung Printing Status window.
LED Status Description

Status Off The machine is off-line.
Green Blinking When the backlight blinks, the machine is receiving or printing data.
On • The machine is on-line and can be used.
Orange Blinking • A minor error has occurred and the machine is waiting for the error to
be cleared. Check the display message. When the problem is cleared,
the machine resumes.
• Small amount of toner is left in the cartridge. The estimated cartridge
life* of toner is close. Prepare a new cartridge for replacement. You
may temporarily increase the printing quality by redistributing the
toner.
On • A toner cartridge has almost reached its estimated cartridge life*. It is
recommended to replace the toner cartridge.
• The cover is opened. Close the cover.
• There is no paper in the tray. Load paper in the tray.
• The machine has stopped due to a major error.
• A paper jam has occurred.
Power/Wake Blue On The machine is in power save mode.
up
Off The machine is in ready mode or machine’s power is off.
Eco Green On Eco mode is on.
Off Eco mode is off.
NOTE
* Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs
and is designed pursuant to ISO/IEC 19798. The number of pages may be affected by operating environment, percentage of
image area, printing interval, graphics, media and media size. Some amount of toner may remain in the cartridge even when
red LED is on and the printer stops printing.

4.3. Updating Firmware
This chapter includes instructions for updating the printer firmware. You can update the printer firmware by using one
of the following methods :
• Update the firmware by using the USB cable.

• Update the firmware by using the network.
NOTE
Please do not turn off the printer/MFP and your computer until firmware update finishes.
If you are using USB connection, disconnect all other USB printers from the PC.
The firmware update you are about to install has been tested for compatibility with Samsung toner cartridge products ONLY.
Installing The upgrade may cause a non-Samsung toner cartridge to malfunction.
Do not run your printer during the firmware update.(Do not have any print job)

4.3.1. Update the firmware by using the USB port
How to update the firmware using a USB cable

1) Make sure that the machine is connected to the PC with a USB cable. Check if the printer is the ready status.
2) Download the firmware file to your PC. Unzip the file.
3) Enter the SVC mode (Tech mode) and select “On” in F/W upgrade menu. (Tech mode > Service Func. > F/W Upgrade)
4) Drag the firmware file(*.hd) and drop down it on the usblist2.exe.
And then firmware update will be started automatically.
5) Once the firmware update is complete, the machine will be rebooted automatically.

4.3.2. Updating from the Network
WARNING
Failure to follow these instructions could lead to corruption issues and prevent the proper operation of this printer.
Follow all of the instructions carefully.
Perform the following procedure to update the printer firmware from the network.
1) Access a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx)
in the address field and press the Enter key or click Go. When the main page of the SyncThruWeb Service (SWS)
displays, login as administrator in Sync Thru™ Web Service.
NOTE
• Login using the Administrator ID and Password established during initial machine setup.
• If Admin ID and password is not established, use the default value. (ID: admin / Password: sec00000)

2) Click on Maintenance > Firmware Upgrade > Upgrade Wizard.
3) Choose installation file (F/W file) by browsing the file system and click [OK].

4) The uploading step will start and verify installation file (F/W file).
5) After uploading the f/w file on printer, validation information will appear.
Check Firmware version and click Next to upgrade Firmware and press [Next] to start the firmware upgrade.

6) The firmware update will start.
7) Once the installation is complete, the machine power-off and power-on automatically.

4.4. Clearing paper jams

NOTE
To avoid tearing the paper, pull the jammed paper out slowly
and gently.
In tray 1
1) Take off the cassette. 3) Reinstall the cassette.
2) Remove the jammed paper by gently pulling it straight

out.

In optional tray
4) Open the rear cover.
NOTE
The procedure is same for all optional trays.
1) Take off the optional cassette.

out.

out.
6) Close the rear cover.
3) Reinstall the optional cassette.
If you do not see the paper in this area, stop and go to

next step:

In the multi-purpose tray

1) Remove the jammed paper by gently pulling it straight 3) Take off the cassette.
out.

out.
If you do not see the paper in this area, stop and go to

next step:
2) Close the MP tray.
5) Reinstall the cassette.

Inside the machine

CAUTION
out.
The fuser area is hot. Take care when removing paper
from the rear of the machine.
1) Open the rear cover.
3) Close the rear cover.

In the exit area

1) Remove the jammed paper by gently pulling it straight 3) Remove the jammed paper by gently pulling it straight
out. out.
2) Open the rear cover. 4) Close the rear cover.

In the duplex unit area

1) Open the rear cover. 3) Close the rear cover.

out.

4.5. Useful management tools
4.5.1. SyncThru™ Web Service
This chapter gives you step-by-step instructions for setting up the network environment through SyncThru™ Web Service.
NOTE
• Internet Explorer 8.0 or higher is the minimum requirement for SyncThru™ Web Service.
• Some menus may not appear on the display screen depending on the settings or models. If so, it is not applicable to
your machine.
What is SyncThru™ Web Service?

If you have connected your machine to a network and set up TCP/IP network parameters correctly, you can manage the
machine via SyncThru™ Web Service. Use SyncThru™ Web Service to :
• View the machine’s device information and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer preference.
• Get support for using the machine.
• Upgrade machine firmware.
Accessing SyncThru™ Web Service

1) Access a web browser, such as Internet Explorer, from Windows. Enter the machine IP address of your printer
(http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.
2) Your machine’s SyncThru™ Web Service website opens.
Logging into SyncThru™ Web Service

Before configuring options in SyncThru™ Web Service, you need to log-in as an administrator. You can still use SyncThru™
Web Service without logging in but you won’t have access to Settings tab and Security tab.
1) Click Login on the upper right of the SyncThru™ Web Service website.
2) Type in the ID and Password then click Login. Type in the below default ID and password. We recommend you to
change the default password for security reasons.
• ID: admin
• Password: sec00000
Information tab
This tab gives you general information about your machine. You can check things, such as remaining amount of toner. You
can also print reports, such as an error report.
• Active Alerts: Shows the alerts that have occurred in the machine and their severity.
• Supplies: Shows how many pages are printed and amount of toner left in the cartridge.
• Usage Counters: Shows the usage count by print types: simplex and duplex.

• Current Settings: Shows the current settings of the machine and network.
- Machine Information: Shows the current machine settings.
- Network Information: Shows the current network settings. Use this page as a reference and change the necessary
settings needed for using the network.
• Security Information: Shows the current security settings of the machine and network.
Settings tab
Settings tab has sub menus, Machine Settings and Network Settings. You cannot view or access this tab if you do not
log-in as an administrator.
• Machine Settings: You can set machine settings.

- System: You can set machine related settings.
- Printer: You can set print related settings such as darkness or adjust the background. This feature is also available
from the machine.
- Email Notification: When an error occurs or the consumables are running out, the machine sends a notification
to the administrator via email. You can set whether to use this feature or not. You can also select which alerts to
receive and when.
• Network Settings: You can set up the network environment to use your machine as a network machine. You can also
set the settings from the machine. Refer to the network setup chapter.
- General: You can set general machine information to use in the network and set ethernet settings. This feature is
also available from the machine.
- TCP/IPv4, TCP/IPv6, Raw TCP/IP, LPR/LPD, IPP, Telnet, WSD, SLP, UPNP, mDNS, CIFS (Shared Folder),
SNMPv1/v2, SNMPv3, FTP Print Server, AirPrint, ThinPrint®, Google Cloud Print: You can set protocol settings.
- Outgoing Mail Server (SMTP): You can set server settings for outgoing emails. If this setting is not configured, you
cannot use scan to email feature. Outgoing emails will be sent through SMTP server you set here.
- HTTP: You can allow or block users from accessing the SyncThru™ Web Service.
- Proxy: You can set proxy settings and enable authentication.
- Restore Default: Clicking the Clear button under the Restore Default section will clear security and network
configurations. Restoring the settings will take effect after the system is rebooted.
Security tab
The security tab has System Security, Network Security, User Access Control and System Log. You cannot access this
tab if you do not log-in as an administrator.

• System Security: From the SyncThru™ Web Service, select the Security tab > System Security.
- System Administrator: Enter the system administrator’s information. The machine sends email notification to the
email address set here. This feature is also available from the machine.
- Feature Management: Specifies the services, PC application security, physical ports, and network protocol features
to use. Select the features to use, and then click Apply.
- Information Hiding: Specifies which information to hide. Select the amount of information that you want to
hide, and then click Apply.
- Restart Device: You can reboot your machine. Click the Restart Now button to reboot.
• Network Security: From the SyncThru™ Web Service, select the Security tab > Network Security.
- Digital Certificate: You can manage digital certificates. A digital certificate is an electronic certificate that verifies
the secure association between communication nodes. You need to add the certificate for SSL communication.
- Secure Connection: You can enable or disable secure connection to use more enhanced secure network channel. For
secure communication, using the Secure Connection feature is recommended.
- SNMPv3: You can set SNMPv3.
- IP Security: You can set IP security settings.
- IP/MAC Filtering: You can set filtering options for IP and MAC addresses. If the administrator does not add a
filtering rule for IPv4, IPv6, and MAC addresses, nothing is filtered. If the administrator has added a filtering rule,
filtering will be applied to the entered IPv4, IPv6, and MAC addresses.
▪ IPv4 Filtering: You can enable/disable IPv4 filtering as well as manage filtering rules.
▪ IPv6 Filtering: You can enable/disable IPv6 filtering as well as manage filtering rules.
▪ MAC Filtering: You can enable/disable Mac filtering as well as manage filtering rules.
▪ 802.1x(External): You can enable/disable 802.1x Security as well as manage filtering rules.
▪ External Authentication Server: Set the servers for authentication.
• User Access Control: You can restrict users from accessing the machine or application. You can also give specific
permission for user to only use certain feature of the machine. For example, you can allow user A to only use print
feature. In this case, user A will not be able to scan, copy or fax with the machine.
- Authentication: You can choose the authentication method for user authentication. Select a mode and click on
the Options button.
- Authorization (Giving rights): You can give permissions to a user to only use certain features of the machine.
▪ Authority Management: You can give different rights to different users. For example, you can allow user A to
use all the machine’s functions while giving user B only the right to print.
▪ External User Authority: Set the servers for authentication.
- Accounting: You can manage accounts.
- User profile: You can store user information on the machine’s hard drive. You can use this feature to manage the
users using the machine. You can also group the users and manage them as a group. You can make a maximum of
500 individual users and 200 user groups. User identified by user ID and password are allowed to modify their
password. They are allowed to view all of their profile information. When it comes to the role, users are allowed to
see only the role they belong to but not its permissions.
• System Log: You can keep logs of events that have happened in the machine. The administrator can record and manage
the machine usage information by keeping the system log files. The system log files are stored on the machine’s
mass storage device (hard disk), and when it is full, it will erase old data. Export and save the important audit data
separately using the exporting feature.
- Log configuration: You can enable or disable keeping logs. You can also backup log files by periods and transfer to
a repository server.
- Log Viewer: You can view, delete, and search log files.

Maintenance tab
This tab allows you to maintain your machine by upgrading firmware, managing applications, and setting contact
information for sending emails. You can also connect to the Samsung website or download manuals and drivers by
selecting the Link menu.
• Firmware Upgrade : You can check the firmware version used in the machine. Check the version and update it
if necessary.
• Application Management: You can add or delete applications/license. If you add an application, you need to activate
the license of the installed application. Some applications may not have a license.
• Contact Information : You can view contact information.

• Link : You can view links to useful websites where you can:
- view product information and get support (Samsung website).
- download manuals and drivers.
- order consumable supplies.
- register your machine on-line.
• Samsung MIB Version: The version number of the MIB(Management Information Base).
• License Management: License Management provides settings managing the licenses for installed applications.
• Cloning: The machine prints multiple original images on a single page. The number of images is automatically
determined by the original image and the paper size. You can enable or disable the clone menu.
• Wi-Fi Interface: You can enable or disable the Wi-Fi menu.

4.5.2. Samsung Easy Printer Manager
Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung
Easy Printer Manager combines device settings as well as printing environments, settings/actions, and launching. All of
these features provide a gateway to conveniently use your Samsung machine.
NOTE
• Available for Windows and Mac OS users only.
• For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager.
Understanding Samsung Easy Printer Manager

To open the program :
For Windows,
Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager.
For Mac,
The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows:
NOTE
The screenshot may differ depending on operating system you are using.

1 Printer list The Printer List displays printers installed on your computer and network printers
added by network discovery (Windows only).
2 Advanced Setting The advanced user interface is intended to be used by the person responsible for
managing the network and machines.
NOTE
Some menus may not appear in the display depending on options or models. If
so, it is not applicable to your machine.
• Device Settings : You can configure various machine settings such as

machine setup, paper, layout, emulation, network, and print information.
NOTE
If you connect your machine to a network, the SyncThru™ Web Service

icon is enabled.
• Alert Settings (Windows only) : This menu includes settings related

to error alerting.
• Printer Alert : Provides settings related to when alerts will be
received.
• Email Alert : Provides options relating to receiving alerts via email.
• Alert History : Provides a history of device and toner related alerts.
3 Application information Includes links for changing to the refresh, preference setting, help, and about.
4 Printer information This area gives you general information about your machine. You can check
information, such as the machine’s model name, IP address (or Port name), and
machine status.
NOTE
This button opens the Troubleshooting Guide when an error occurs. You can
directly open the troubleshooting section in the user’s guide.
5 Quick links Displays Quick links to machine specific functions. This section also includes
links to applications in the advanced settings.
NOTE
If you connect your machine to a network, the SyncThru™ Web Service icon is
enabled.
6 Contents area Displays information about the selected machine, remaining toner level, and
paper. The information will vary based on the machine selected. Some machines
do not have this feature.
7 Order supplies Click on the Order button from the supply ordering window. You can order
replacement toner cartridge(s) from online.

4.6. Service Mode (Tech Mode)
In service (tech) mode, the technician can check the machine and perform various tests to isolate the cause of the particular
malfunction. While in Tech mode, the machine still performs all normal operations.
1) Entering Service Mode

1) Press “Menu > # > 1 > 9 > 3 > 4 ” on the control panel continuously.
2) Press Menu.
3) Select “Tech Mode”.
2) Service Mode Menu
NOTE
Some menu items may not appear on the display depending on the options or models.
Level 1 Level 2 Level 3 Level 4

Configuration
Supplies Info.
Usage Counter
Error Info.
Report
Information AutoColor Reg.
Auto Toning H.
Excep. History
Toner Event Log
Export Reports Export
Fuser
Transfer Unit
T2 Roller
T1 Retard Roller
Tray 2 Roller
Counts Clear Counts Enter Passcode
T2 Retard Roller
Tray 3 Roller
T3 Retard Roller
Tray 4 Roller
T4 Retard Roller
NVM Initialize
Engine NVM Read/Write
Diagnostics Test Routines
ACS ACS Page Adj. [1 ~ 5] :
Restart Machine

Level 1 Level 2 Level 3 Level 4

Clear All Mem.
TonerLow Level [1-30]%: 10
Off *
Engine Footer
On
Off *
F/W Upgrade
On
Off
Toner
On
Off
PartRep. Alert Fuser
On
Off
Transfer Unit
On
Service Func. Capture Log
Off *
SFE Code List
On
SFE Export
Import
Print
Off
Check ID Sensing
On*
Level [0~20] : variable
Coring Pattern [1~5] : variable
CMS [0~2] : variable
Off
Dealer ID
On Continent
3) Information Menu
• Information > Report
This menu prints the report you select.
- Configuration
Configuration report shows the status of the user-selectable options. You may print this list to confirm your changes
after changing settings. This page provides useful information for service.
- Supplies Info
Supplies Information report shows toner cartridge information such as toner remaining, toner capacity, toner
product date etc.
- Usage Counter
Usage Counter report shows the information for amount of printing usage.
- Error Info
Error Information report shows error records.

4) Counts Menu
• Counts > Clear Counts
This function resets the count value you select. After replacing the corresponding maintenance part, execute this
menu to reset the count.
5) Diagnostics Menu
• Diagnostics > Engine > NVM Initialize
This menu initializes all engine NVM value to the default.
• Diagnostics > Engine > NVM Read/Write

This menu changes a configuration value for engine firmware.
Code Display Meaning Default Max / Min

105-0030 MHV DC K Charger HV Black DC Duty 10 20 / 0 (21Steps)
105-0031 MHV DC Color Charger HV Color DC Duty 10 20 / 0 (21Steps)
106-0000 Deve DC Y Deve DC Yellow 10 20 / 0 (21Steps)
106-0010 Deve DC M Deve DC Magenta 10 20 / 0 (21Steps)
106-0020 Deve DC C Deve DC Cyan 10 20 / 0 (21Steps)
106-0030 Deve DC K Deve DC Black 10 20 / 0 (21Steps)
106-0121 Yellow Blade DC Blade DC Yellow 10 20 / 0 (21Steps)
106-0122 Magenta Blade DC Blade DC Magenta 10 20 / 0 (21Steps)
106-0123 Cyan Blade DC Blade DC Cyan 10 20 / 0 (21Steps)
106-0124 Black Blade DC Blade DC Black 10 20 / 0 (21Steps)
107-0030 THV K Transfer1 HV Black Duty 10 20 / 0 (21Steps)
107-0080 THV Transfer2 HV 10 20 / 0 (21Steps)
109-0010 Print Temp Target Temperature during run 10 20 / 0 (21Steps)
mode.
110-0040 LD Power Y Yellow LD Power at Normal Speed 10 20 / 0 (21Steps)
110-0050 LD Power M Magenta LD Power at Normal 10 20 / 0 (21Steps)
Speed
110-0060 LD Power C Cyan LD Power at Normal Speed 10 20 / 0 (21Steps)
110-0070 LD Power K Black LD Power at Normal Speed 10 20 / 0 (21Steps)
• Diagnostics > Engine > Test Routine

This menu performs test routines for the engine.
Code Display Meaning State Displayed

100-0020 K OPC Motor Black OPC/DEV BLDC Motor is On/Off On[Off]
100-0030 K OPC Motor Rdy Detect if Black OPC/DEV BLDC Motor High[Low]
runs at normal speed
100-0040 Color OPC Color OPC BLDC Motor is On/Off On[Off]
100-0050 Color OPC Rdy Detect if Color DEV BLDC Motor runs at High[Low]
normal speed
100-0120 Exit Mot Fwd Exit Motor Forward Fast On/Off On[Off]
100-0131 Exit Mot Bwd Exit Motor Forward Backward On/Off On[Off]
100-0260 SMPS Fan Start/Stop SMPS Fan run On[Off]


100-0340 Feed Mot Feed Motor is On/Off On[Off]
101-0000 MP Feed Clutch Engages drive to pick up a paper from On[Off]
bypass Tray(MP Tray).
101-0010 Tray1 Pickup Engages drive to pick up a paper from tray1. On[Off]
(Optional)
(Optional)
101-0050 Registration Engages drive to registartion rolls. On[Off]
101-0070 Dup Gate Engages drive to convert paper direction into On[Off]
duplex path.
101-0090 T2 Feed Clutch T2 Feed Clutch On/Off On[Off]
101-0100 T3 Feed Clutch T3 Feed Clutch On/Off On[Off]
101-0130 T2 Feed Mot T2 Feed Motor On/Off On[Off]
101-0131 T2 Feed Slow T2 Feed Motor Slow On/Off On[Off]
101-0140 T3 Feed Mot T3 Feed Motor On/Off On[Off]
101-0141 T3 Feed Slow T3 Feed Motor Slow On/Off On[Off]
101-0190 OutBin Full Detect when a paper is at Out-Bin Full High[Low]
Sensor
101-0230 T1 Release T1 Nip Release On[Off]
101-0240 DR Release DR Nip Release On[Off]
101-0250 Knock Up Plate Knock Up Plate On[Off]
102-0010 Tray1 Empty Detect when paper is in Tray1. High[Low]
102-0080 Tray2 Empty Detect when paper is in tray2. High[Low]
102-0150 Tray3 Empty Detect when paper is in tray3. High[Low]
102-0280 MP Empty Detects when paper is in Bypass Tray(MP High[Low]
Tray).
102-0291 MP Feed Sens Detect when a paper is at MP Feed sensor. High[Low]
102-0360 Regi Sens Detect when a paper is at Regi. sensor. High[Low]
102-0370 Exit Sens Detect when a paper is at Exit. sensor. High[Low]
105-0030 K MHV Bias Black MHV bias voltage on at normal drive On[Off]
level
105-0031 Color MHV Bias Color MHV bias voltage on at normal drive On[Off]
level
106-0000 Y Dev Bias Yellow Dev bias voltage on at normal drive On[Off]
level
106-0010 M Dev Bias Magenta Dev bias voltage on at normal drive On[Off]
level
106-0020 C Dev Bias Cyan Dev bias voltage on at normal drive On[Off]
level
106-0030 K Dev Bias Black Dev bias voltage on at normal drive On[Off]
level
106-0060 DR Nip Home Detect DR Nip Home position High[Low]
106-0070 Y Blade DC Yellow Blade DC On[Off]


106-0080 M Blade DC Magenta Blade DC On[Off]
106-0090 C Blade DC Cyan Blade DC On[Off]
106-0100 K Blade DC Black Blade DC On[Off]
107-0071 YMCK THV Bias THV bias voltage on at normal drive level On[Off]
107-0072 YMCK THV BiasR Detect what the THV value is on the THV Numeric 3 digits
Roller
107-0073 YMCK THV- Bias THV bias voltage on at normal drive level On[Off]
107-0080 THV + iTHV plus bias voltage on at normal drive On[Off]
level
107-0090 THV + R Detect what the THV value is on the iTHV Numeric 3 digits
Roller
107-0160 Erase Lamp Erase Lamp 1 On[Off]
107-0161 Erase Lamp 2 Erase Lamp 2 On[Off]
107-0190 T1 Nip Home Detect T1 Nip Home position High[Low]
109-0000 Temp A Detects what the temperature A is on fuser. Numeric 3 digits
109-0011 LSU Temp LSU Temperature Numeric 3 digits
109-0012 Inner Temp Inner Temperature Numeric 3 digits
109-0013 Outer Temp Outer Temperature Numeric 3 digits
109-0014 Humidity Humidity Numeric 3 digits
109-0020 Fuser Fan Rdy Detects if Fuser Fan Motor runs at normal High[Low]
speed.
109-0034 Fuser Mot Rdy Detect if Fuser Motor runs at each speed High[Low]
109-0040 Fuser Fan Run Fuser Fan Motor On/Off On[Off]
109-0140 Fuser Home Detect if the fuser press is located Home High[Low]
position.
110-0000 LSU Mot1 Rdy Detects if LSU motor1 runs at normal speed. High[Low]
110-0060 LSU Mot1 Run LSU Motor1 On/Off On[Off]
110-0080 LD Power1 LSU LD1 Power On/Off (yellow) On[Off]
110-0090 LD Power2 LSU LD2 Power On/Off (magenta) On[Off]
110-0100 LD Power3 LSU LD3 Power On/Off (cyan) On[Off]
110-0110 LD Power4 LSU LD4 Power On/Off (black) On[Off]
110-0140 LSU HSync1 Detect LSU HSync1 (yellow) High[Low]
110-0150 LSU HSync2 Detect LSU HSync2 (magenta) High[Low]
110-0160 LSU HSync3 Detect LSU HSync3 (cyan) High[Low]
110-0170 LSU HSync4 Detect LSU HSync4 (black) High[Low]
111-0080 ID Sensor Start ID sensor sensing On/Off On[Off]
111-0090 IC Sensor Chk Display ID sensor reading value Numeric 3 digits

6) Service Func. Menu

• Service Func. > Clear All Mem.
The function resets the system to factory default settings. This function is used to reset the system to the initial value
when the product is functioning abnormally. All the values are returned to the default values, and all the information,
which was set by the user, will be erased.
NOTE
Always perform a memory clear after replacing the main board. Otherwise, the system may not operate properly.
• Service Func. > Toner Low Level

The function is to set up the time to inform toner low status. This function can provide user convenience for replacing
the toner cartridge.
• Service Func. > Engine Footer

This function is for monitoring of the engine status. If you perform this function, at printing, the setting value for engine
is shown on the bottom of the printed page.
• Service Func. > F/W Upgrade

The function is to upgrade the firmware by using “usblist.exe” file. When updating firmware, you must select “On”
for this menu.
• Service Func. > PartRep. Alert > Toner

This function is to set up whether or not to show the toner replacement alert.
• Service Func. > Capture Log

This function copies all the saved log in the system to a UBS memory as a zip file. Note that the size of system
log could reach up to 1GB. If the system log size become considerably huge, it will take longer time to copy to the
plugged memory.
• Service Functions > SFE

Special Feature Enablement (SFE) means to provide the configurable options (On/Off) in service mode for technicians
or dealers to satisfy the requirements from B2B sites easily without changing the firmware installed in a device.
SFE Description
Code
001 In case of printing in directional media (Letterhead/Preprinted/Punched), the device prints as the same output
direction regardless of simplex or duplex.
002 The device always prints output as mono about PC printing.
007 The device prints as original 1 dot line without 2 dot line compensation.
008 The device ignores paper size command in PRN and prints as paper size in tray.
009 PJL readback response is changed with HPOS.
1) Add <CR><LF> to EOJ response.
2) No EOJ job but EOJ response occurs.
3) Device uses Job name instead of EOJ name.
010 Maximum value of 'Power save time' is increased as 240 min.
012 If the device is in jam status, all print jobs except secure or stored jobs are deleted automatically.
032 If this SFE option is enabled, the image processor shall not omit line that is less than 1 dot. By PCL 6 command
rule, the device shall not print less than 1 dot line. But this SFE is enabled, the device shall print it.
033 If this SFE option is enabled, the image processor shall draw Letter Gothic font as previous thickness(Bitstream)
thicker than URW++.

SFE Description
Code
035 The device shall provide auto scale for A3/Leger to A4/Letter in case of A4 Models that doesn't support
A3/Ledger size.
037 The device shall allow to print host printing job with valid permit key after PERMITKEY function enabled by
IPRINT solution.
038 The device shall provide 0 margin printable area. It just apply engine masking. This SFE code is just for SW
margin. To support borderless printing, the engine FW also change the masking value.
039 Will show Toner Low Warning. User wants to adjust Toner stop condition. User does not want to machine to
show FRU Low Warning.
040 This SFE is to support TOPS system which is installed in Samsung Life and developed by Backsang solution.
041 Block Diret Print to eliminate security vulnerability
042 MP tray is protected and prtInputTable tray sequence is changed
043 This SFE is to support TPS system which is installed in Samsung Fire.
044 When Paper Type is ‘Printer Default’, the paper type of job should be 'Plain Type'.
045 (1) Auto Tray Switch option's default shall be Off. (2) Auto Continue option's default shall be On-0 sec.
046 Machine shall show [Current printing page no / Job total page]
047 Confidential
050 LCD shall show toner remaining bar for each toner on the bottom of LCD.
• Service Functions > Chk ID Sensing

This menu sets up operation for CTD calibration according to engine status.
- On : executes CTD calibration according to engine status. This may skip the CTD calibration while machine
comes to determined condition.
- Off : executes CTD calibration according to determined condition.

4.7. Troubleshooting
4.7.1. Procedure of checking the symptoms
Before attempting to repair the printer first obtain a detailed description of the problem from the customer.
Power On
- No Power
OPE LED - Power Module error
ON?
- Main PBA
OPE LED Red LED on / See the troubleshooting

Green OK? Error message for error code
is displayed.
Print (test page)
Printing
quality is Refer to "Solution
nomal? of Image Problem"
END

4.7.2. Error Code and Troubleshooting
Messages appear on the control panel display to indicate the machine’s status or errors.
NOTE
Some messages may not appear on the display depending on the options or models.
Error Code Error Message Troubleshooting Page

11-2T11 Tray 1 Paper Mismatch P.4–34
11-2T61 MP Paper Mismatch P.4–34
A1-1210 Error: #A1-1210 Turn off then on P.4–35
A3-2113 Clean the CTD sensor P.4–38
A3-3320 Not proper room temp. Move set P.4–40
A3-4114 Clean the ACR sensor P.4–38
C2-2110 Toner Low P.4–41
C2-2120 Toner Very Low P.4–41
C2-2140 End of life P.4–41
C2-2410 Install Toner P.4–41
C2-2512 Not Compatible Y toner cart. P.4–42
C2-2515 Not Compatible Y Toner Country P.4–42
C2-2517 Error: #C2-2517 Call for service P.4–42
C2-2526 Yellow toner Position error P.4–42
C2-2711 Error: #C2-2711 Install Y toner P.4–42


C2-3512 Not Compatible M toner cart. P.4–44
C2-3515 Not Compatible M Toner Country P.4–44
C2-3526 Magenta toner Position error P.4–44
C2-3711 Error: #C2-3711 Install M toner P.4–44
C2-4512 Not Compatible C toner cart. P.4–46
C2-4515 Not Compatible C Toner Country P.4–46
C2-4526 Cyan toner Position error P.4–46
C2-4711 Error: #C2-4711 Install C toner P.4–46


C2-5512 Not Compatible K toner cart. P.4–48
C2-5515 Not Compatible K Toner Country P.4–48
C2-5526 Black toner Position error P.4–48
C2-5711 Error: #C2-5711 Install K toner P.4–48
C5-1110 Prepare new Transfer belt P.4–49
C5-1120 Replace new Transfer belt P.4–49
C5-1310 Install TR.belt unit. P.4–49
C5-1410 Not compatible transfer belt P.4–49
C5-1710 Transfer Belt Error P.4–50
C6-1110 Prepare Fuser Soon P.4–50
C6-1120 Replace new Fuser Unit P.4–50
C7-1110 Waste toner Full Replace new one P.4–50
C7-1130 Waste toner Full Replace new one P.4–50
C7-1311 Not Installed Waste tank P.4–51
C9-1115 Replace new tray 1 roller P.4–51
C9-1132 Replace new Tray 3 roller P.4–52
C9-1135 Replace new Tray 3 roller P.4–52
H1-1210 Paper jam in tray 2 P.4–53
H1-1222 Pulled out tray 2 cassette P.4–54
H1-1252 Paper empty in tray 2 P.4–54
H1-1253 Error: #H1-1253 Check tray 2 P.4–55


M1-1110 Paper jam in tray 1 P.4–62
M1-1610 Paper jam in MP tray P.4–64
M1-3122 Pulled out tray 1 cassette P.4–64
M1-4111 Error: #M1-4111 Check Tray 1 P.4–65
M1-5112 Paper empty in tray 1 P.4–66
M1-5113 Paper empty in tray 1 P.4–66
M1-5120 Paper empty in all trays P.4–66
M1-5612 Paper empty in MP tray P.4–67
M2-1111 Paper jam inside machine P.4–68
M2-2210 Paper jam inside of duplex P.4–68
M2-2214 Paper jam inside of duplex P.4–68
M2-2310 Paper jam bottom of duplex P.4–68
M3-1110 Paper jam in exit area P.4–69
M3-2130 Output bin full Remove paper P.4–70
S1-2000 Error: #S1-2000 Call for service P.4–71
S1-3110 Error: #S1-3110 Turn off then on P.4–71
S2-4120 Door open Close it P.4–73
S6-3123 Network Problem: IP Conflict P.4–74
S6-3128 802.1x Network Error P.4–74
S6-3231 Not found Wireless network P.4–75
S6-3232 Not correct Wireless setting P.4–75
S6-3233 Not connect Wireless AP P.4–75
S6-3234 Fail connection to WPS P.4–76
S6-3235 Wi-Fi Direct is not ready P.4–76
S6-3236 Wi-Fi Direct is not connect P.4–77
S7-2110 Error: #S7-2110 Turn off then on P.4–77
U1-2113 Error #U1-2113 Turn off then on P.4–78
U1-2115 Error: #U1-2115 Turn off then on P.4–79
U1-2119 Error #U1-2119 Turn off then on P.4–78


U1-233C Error: #U1-233C Turn off then on P.4–78
U1-233E Error: #U1-233E Turn off then on P.4–78
U1-233F Error: #U1-233F Turn off then on P.4–78
U1-233G Error: #U1-233G Turn off then on P.4–78
U1-233H Error: #U1-233H Turn off then on P.4–78
U1-233J Error: #U1-233J Turn off then on P.4–78
U1-233K Error: #U1-233K Turn off then on P.4–78
U1-233M Error: #U1-233M Turn off then on P.4–78
U1-233N Error: #U1-233N Turn off then on P.4–78
U1-234H Error: #U1-234H Turn off then on P.4–78
U1-234K Error: #U1-234K Turn off then on P.4–78
U1-234M Error: #U1-234M Turn off then on P.4–78
U1-234N Error: #U1-234N Turn off then on P.4–78
U1-234Q Error: #U1-234Q Turn off then on P.4–78
U1-234R Error: #U1-234R Turn off then on P.4–78
U1-234S Error: #U1-234S Turn off then on P.4–78
U1-234T Error: #U1-234T Turn off then on P.4–78
U1-234U Error: #U1-234U Turn off then on P.4–78

4.7.2.1. 11–2Txx (Paper Mismatch error)
► Error Code
11-2T11
11-2T21
11-2T31
11-2T41
11-2T61
► Error message
Tray 1 Paper Mismatch
MP Paper Mismatch
► Symptom
Paper in tray is not matched to the machine paper setting.
► Troubleshooting method
1) Check and change the paper setting of the corresponding tray properly.

4.7.2.2. Ax-xxxx (Motor_Fan_Sensor error)
► Error Code
A1-1210
► Error message
Error: #A1-1210 Turn off then on
► Symptom
The fuser motor does not operate. / The fuser motor is operating but is recognized as stop status.
1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Remove the rear and right cover.
3) Check if there are any obstacles or paper around the fuser unit.
4) Check if the connection between main board and fuser motor is correct.
5) If the connection is OK, replace the fuser motor.
6) If there is a motor test for this component, please try it first. If the problem persists, replace the main board.

► Error Code
A1-3610 / A1-3621 / A1–3622 / A1–4310
► Error message
Error: #A1-362x Turn off then on
► Symptom
The motor for OPC/Deve/ITB does not operate normally.
• A1–3610 / A1-3621 : The developer black motor for the color printing system does not operate correctly.
• A1-3622 : The developer color motor for the color printing system does not operate correctly.
• A1-4310 : The motor that moves the ITB transfer1 roller operates, but the position of the ITB transfer1 roller
does not change.
2) Remove the right cover.
3) Check if the connection between main board and related motor is correct.
4) If the motor is defective, replace it.
5) If there is a motor test for this component, please try it first. If the problem persists, replace the main board.

► Error Code
A2-1210 / A2–2110 / A2-2610
► Error message
► Symptom
The fan for SMPS/Fuser/Deve does not operate normally.
• A2–1210 : SMPS fan error
• A2–2110 : Fuser fan error
• A2–2610 : Deve fan error
2) Remove the side cover.
3) Check if the connection between main board and the related fan is correct.
4) If the connection is OK, replace the defective fan.

► Error Code
A3-2113 / A3–4114
► Error message
Clean the CTD sensor
Clean the ACR sensor
► Symptom
The ACR/CTD sensor is contaminated. / The calibration value for ACR/CTD sensor is abnormal.
1) Check if the ACR/CTD sensor harness on the main board is connected correctly.
2) Remove and reinstall the ITB unit.
3) If the problem continues to occur, replace the ITB unit.
NOTE
Location of ACR/CTD sensor in ITB unit
4) If the ITB unit is normal, replace the main board.

► Error Code
A3–3211 / A3–3212 / A3–3311 / A3–3312
► Error message
► Symptom
The inner or outer temperature sensor is defective.
• A3–3211 : This error indicates that the inner temperature sensor has a short circuit.
• A3–3212 : This error indicates that the inner temperature sensor has an open circuit.
• A3–3311 : This error indicates that the outer temperature sensor has a short circuit.
• A3–3312 : This error indicates that the outer temperature sensor has an open circuit.
2) Enter the tech mode. Check the temperature sensor output.
3) Check if the sensor connector is connected correctly.
4) If the sensor is defective, replace it.
5) If the temperature sensor is OK, replace the main board.

► Error Code
A3–3320
► Error message
Not proper room temp. Move set
► Symptom
The value of the outer temperature sensor is out of normal area.
1) Check if the machine is installed in the proper area.
2) If the temperature sensor is defective, replace it.
► Error Code
A3-6110
► Error message
► Symptom
The sensor output of the developer-driven CAM is abnormal.
1) Turn the machine off, and then remove and reinstall the toner cartridge.
2) Check if the Deve NIP sensor harness is connected correctly.
3) If the Deve NIP sensor is defective, replace it.

4.7.2.3. Cx-xxxx (Supplies and Maintenance Parts error)
► Error Code
C2-2110
► Error message
Toner Low
► Symptom
There is not enough toner in the yellow toner cartridge
1) Print the supply information report. Check the life remaining of the toner cartridge.
2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.
► Error Code
C2-2120 / C2-2140 / C2-2150 / C2–2160 / C2–2170
► Error message
Toner Very Low
End of life
► Symptom
The yellow toner cartridge is at the end of its life.
1) If its life is at the end, turn the machine off and replace the yellow toner cartridge with new one.
► Error Code
C2-2410
► Error message
Install Toner
► Symptom
The yellow toner cartridge is not installed or the CRUM has some problem.
1) Check if the yellow toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the yellow toner cartridge. Thoroughly roll the cartridge five or six
times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the yellow toner cartridge with new one.

► Error Code
C2-2512 / C2-2515 / C2–2517 / C2–2518 / C2–2526
► Error message
Not Compatible Y toner cart.
Not Compatible Y Toner Country
Error: #C2-2517 Call for service
Yellow toner Position error
► Symptom
The yellow toner cartridge is not compatible.
1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
► Error Code
C2–2711 / C2–2712 / C2–2713 / C2–2714
► Error message
Error: #C2-2711 Install Y toner
Error: #C2-271x Call for Service
► Symptom
The yellow toner cartridge is not installed or the CRUM has some problem.
1) Check if the yellow toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the yellow toner cartridge. Thoroughly roll the cartridge five or six
4) If the problem persists, replace the yellow toner cartridge with new one.

► Error Code
C2-3110
► Error message
Toner Low
► Symptom
There is not enough toner in the magenta toner cartridge
2) If its life is at the end, turn the machine off and replace the magenta toner cartridge with new one.
► Error Code
C2–3120 / C2-3140 / C2-3150 / C2–3160 / C2–3170
► Error message
Toner Very Low
End of life
► Symptom
The magenta toner cartridge is at the end of its life.
1) If its life is at the end, turn the machine off and replace the magenta toner cartridge with new one.
► Error Code
C2-3410
► Error message
Install Toner
► Symptom
The magenta toner cartridge is not installed or the CRUM has some problem.
1) Check if the magenta toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the magenta toner cartridge. Thoroughly roll the cartridge five or six
4) If the problem persists, replace the magenta toner cartridge with new one.

► Error Code
C2-3512 / C2-3515 / C2-3517 / C2-3518 / C2-3526
► Error message
Not Compatible M toner cart.
Not Compatible M Toner Country
Magenta toner Position error
► Symptom
The magenta toner cartridge is not compatible.
► Error Code
C2–3711 / C2–3712 / C2–3713 / C2–3714
► Error message
Error: #C2-3711 Install M toner
► Symptom
The magenta toner cartridge is not installed or the CRUM has some problem.
1) Check if the magenta toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the magenta toner cartridge. Thoroughly roll the cartridge five or six
4) If the problem persists, replace the magenta toner cartridge with new one.

► Error Code
C2-4110
► Error message
Toner Low
► Symptom
There is not enough toner in the cyan toner cartridge
2) If its life is at the end, turn the machine off and replace the cyan toner cartridge with new one.
► Error Code
C2–4120 / C2–4140 / C2-4150 / C2–4160 / C2–4170
► Error message
Toner Very Low
End of life
► Symptom
The cyan toner cartridge is at the end of its life.
1) If its life is at the end, turn the machine off and replace the cyan toner cartridge with new one.
► Error Code
C2-4410
► Error message
Install Toner
► Symptom
The cyan toner cartridge is not installed or the CRUM has some problem.
1) Check if the cyan toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the cyan toner cartridge. Thoroughly roll the cartridge five or six times
to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
4) If the problem persists, replace the cyan toner cartridge with new one.

► Error Code
C2-4512 / C2-4515 / C2-4517 / C2-4518 / C2-4526
► Error message
Not Compatible C toner cart.
Not Compatible C Toner Country
Cyan toner Position error
► Symptom
The cyan toner cartridge is not compatible.
► Error Code
C2–4711 / C2–4712 / C2–4713 / C2–4714
► Error message
Error: #C2-4711 Install C toner
► Symptom
The cyan toner cartridge is not installed or the CRUM has some problem.
1) Check if the cyan toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the cyan toner cartridge. Thoroughly roll the cartridge five or six times
to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
4) If the problem persists, replace the cyan toner cartridge with new one.

► Error Code
C2-5110
► Error message
Toner Low
► Symptom
There is not enough toner in the black toner cartridge
2) If its life is at the end, turn the machine off and replace the black toner cartridge with new one.
► Error Code
C2-5120 / C2-5150 / C2–5160 / C2–5170
► Error message
Toner Very Low
End of life
► Symptom
The black toner cartridge is at the end of its life.
1) If its life is at the end, turn the machine off and replace the black toner cartridge with new one.
► Error Code
C2-5410
► Error message
Install Toner
► Symptom
The black toner cartridge is not installed or the CRUM has some problem.
1) Check if the black toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the black toner cartridge. Thoroughly roll the cartridge five or six
4) If the problem persists, replace the black toner cartridge with new one.

► Error Code
C2-5512 / C2-5515 / C2-5517 / C2-5518 / C2-5526
► Error message
Not Compatible C toner cart.
Not Compatible K Toner Country
Black toner Position error
► Symptom
The black toner cartridge is not compatible.
► Error Code
C2–5711 / C2–5712 / C2–5713 / C2–5714
► Error message
Error: #C2-5711 Install K toner
► Symptom
The black toner cartridge is not installed or the CRUM has some problem.
1) Check if the black toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the black toner cartridge. Thoroughly roll the cartridge five or six
4) If the problem persists, replace the black toner cartridge with new one.

► Error Code
C5-1110 / C5-1120
► Error message
Prepare new Transfer belt
Replace new Transfer belt
► Symptom
The ITB unit is at the end of its life.
1) Print the supply information report. Check the life remaining of the ITB unit.
2) If its life is at the end, turn the machine off and replace the ITB unit with new one.
► Error Code
C5-1310
► Error message
Install TR belt unit.
► Symptom
The ITB unit is not installed properly.
1) Turn the machine off. Remove and reinstall the ITB unit.
2) Turn the machine on. If the problem persists, replace the ITB unit.
► Error Code
C5-1410
► Error message
Not compatible transfer belt
► Symptom
The ITB unit is not compatible.
1) Print the supply information report. Check information of the ITB Unit.
2) If the toner cartridge is not a Samsung genuine ITB Unit, replace with new one.

► Error Code
C5-1710
► Error message
Transfer Belt Error
► Symptom
The ITB home position sensor has the problem.
1) Turn the machine off. Replace the ITB Unit.
► Error Code
C6-1110 / C6-1120
► Error message
Replace Fuser Soon
Replace new Fuser unit
► Symptom
The fuser unit is at the end of its life.
1) Print the supply information report. Check the life remaining of the fuser unit.
2) If its life is at the end, turn the machine off and replace the fuser unit with new one.
► Error Code
C7-1110 / C7–1130
► Error message
Waste toner Full Replace new one
► Symptom
The waste toner container is at the end of its life.
1) Print the supply information report. Check the life remaining of the waste toner container.
2) If its life is at the end, turn the machine off and replace the waste toner container with new one.

► Error Code
C7-1311
► Error message
Not Installed Waste tank
► Symptom
The waste toner container is not installed
1) Check if the waste toner container is installed properly.
2) Remove and reinstall the waste toner container.
► Error Code
C9-1115
► Error message
Replace new tray 1 roller
► Symptom
The pickup / forward / separation rollers for tray1 are at the end of its life.
1) Turn the machine off.
2) Replace the pick up roller Ass'y and separation roller Ass'y for Tray1.
3) Enter the service mode and then, reset its count.

► Error Code
C9-1122 / C9-1125
► Error message
► Symptom
2) Replace the pickup/forward/separation rollers for Tray2.
► Error Code
C9-1132 / C9-1135
► Error message
► Symptom
2) Replace the pickup/forward/separation rollers for Tray3.

4.7.2.4. H1-xxxx (Optional Cassette error)
► Error Code
H1–1210 / H1–1211
► Error message
Paper Jam in Tray 2
► Symptom
The jammed paper has occurred in the tray2.
1) Remove the jammed paper.
2) If the jammed paper occurs continually, check the followings.

a) Check if the pickup/forward/separation roller for tray2 are worn out or contaminated. Clean the contaminated
part or replace it.
b) Check if the tray2 feed actuator is assembled correctly. If it is broken or deformed, replace it with new one.
c) Check if the tray2 feed sensor connector is connected correctly. If the feed sensor is defective, replace it.
d) If there is a service test for this component, perform it first. If the tray2 pick up clutch is found to be defective,
replace it.

► Error Code
H1–1222
► Error message
Pulled out tray 2 cassette
► Symptom
Tray2 cassette is not installed correctly.
1) Remove and reinstall the tray2 cassette.
2) If the error persists, check the followings.

a) Check if the cassette empty sensor harness is connected correctly.
b) Check if the cassette empty sensor is contaminated. If necessary, clean it.
c) If the cassette empty sensor is defective, replace it.
► Error Code
H1–1252 / H1–1254
► Error message
Paper Empty in Tray 2
► Symptom
Paper is empty in Tray2.
1) Take off the cassette. If there is no paper on the tray2, load the paper.
2) If the problem persists, check the following.

a) Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one.
b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective,
replace it.

► Error Code
H1–1253
► Error message
Error: #H1-1253 Check tray 2
► Symptom
The paper in tray 2 (optional cassette) failed to be fed.

a) Check if the cassette2 lift motor harness is connected correctly. Reconnect it.
b) If the lift motor is defective, replace it.
c) Check if the cassette2 lift sensor harness is connected correctly. Reconnect it.
d) If the cassette2 lift sensor is defective, replace it.

► Error Code
H1–1310 / H1–1311
► Error message
Paper Jam in Tray 3
► Symptom

part or replace it.
d) If the tray3 pickup clutch is defective, replace it.

► Error Code
H1–1322
► Error message
► Symptom

► Error Code
H1–1352 / H1–1354
► Error message
► Symptom

b) If there is a service test for this component perform it first. If the paper empty sensor is found to be defective,
replace it.

► Error Code
H1–1353
► Error message
► Symptom


► Error Code
H1–1410 / H1–1411
► Error message
Paper Jam in Tray 4
► Symptom

part or replace it.
d) If the tray4 pickup clutch is defective, replace it.

► Error Code
H1–1422
► Error message
► Symptom

► Error Code
H1–1452 / H1–1454
► Error message
► Symptom

b) If there is a service test for this component perform it first. If the paper empty sensor is found to be defective,
replace it.

► Error Code
H1–1453
► Error message
► Symptom


4.7.2.5. Mx-xxxx (Jam_Paper handling error)
► Error Code
M1–1110
► Error message
Paper Jam in Tray 1
► Symptom

a) Check if the pickup/forward/separation rollers are worn out or contaminated. Clean the contaminated part
or replace it.
b) Check if the actuator is assembled correctly.

c) Check if the pickup clutch and solenoid connectors are connected correctly.
d) Check the pickup clutch and solenoid operation. If there is any defective parts, replace it.

3) Check the feed motor operation, by checking if there is a service test for this component, perform it first. If
there is any defective parts, replace it or feed drive unit.

► Error Code
M1–1610
► Error message
Paper Jam in MP tray
► Symptom
The jammed paper has occurred in the MP tray.

a) Check if the MP pickup/forward/separation rollers are worn out or contaminated. Clean the contaminated
part or replace it.
b) Check if the actuator is assembled correctly.
c) If there is a service test for the pickup, perform it first. If the clutch is defective, replace it.
d) If the problem persists, replace the MP unit.
► Error Code
M1–3122
► Error message
► Symptom


► Error Code
M1-4111
► Error message
Error: #M1-4111 Check Tray 1
► Symptom


► Error Code
M1–5112 / M1–5113 / M1–5120
► Error message
Paper empty in tray 1
Paper empty in all trays
► Symptom
Paper is empty in tray1 or all trays.

b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective,
replace it.

► Error Code
M1–5612
► Error message
Paper empty in MP tray
► Symptom
Paper is empty in MP tray.
1) If there is no paper on the MP tray, load the paper.

a) Check if the MP paper empty actuator is assembled correctly. If it is broken or deformed, replace it with
new one.
b) Check if the MP paper empty sensor connector is connected correctly. If the paper empty sensor is defective,
replace it.

► Error Code
M2–1111 / M2–1114 / M2–2210 / M2–2214 / M2–2310
► Error message
Paper Jam inside machine
Paper Jam inside of duplex
Paper jam bottom of duplex
► Symptom
The jammed paper has occurred inside machine.
1) Open the rear cover. Remove the jammed paper.

a) Check if there is any obstacles or paper on the paper path. Remove it.
b) Check if the FRAME-REGI unit and FRAME-SEPARATION unit are assembled properly. If there is any
defective part in these units, replace it or Assy.
c) Check the feed motor operation, gear in the feed drive unit. If there is any defective parts, replace it or feed
drive unit.
d) Check the duplex motor operation, gear in the duplex drive unit. If there is any defective parts, replace it
or feed drive unit.

► Error Code
M3–1110 / M3–1112
► Error message
Paper Jam in exit area
Paper jam inside machine
► Symptom
The jammed paper has occurred in the exit area.

a) Check if there is any obstacles or paper on the paper path. Remove it.
b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it.
c) Check if the exit unit has any defective parts. Replace the exit unit.

► Error Code
M3–2130
► Error message
Output bin full Remove paper
► Symptom
The machine detected that the output tray has got full or the bin-full sensor is defective.
1) Remove the paper on the output tray.
2) Check if the Bin-full Sensor connector is connected properly. Reconnect it.
3) If the sensor is defective, replace it.

4.7.2.6. Sx-xxxx (System error)
► Error Code
S1-2000
► Error message
Error: #S1-2000 Call for service
► Symptom
The initial settings of supplies have not been carried out inside Main board.
1) Turn the machine off then on.
2) If the problem persists, replace the main board.
► Error Code
S1-3110
► Error message
Error: #S1-3110 Turn off then on
► Symptom
The main board does not operate.
► Error Code
S2-1110 / S2–1210
► Error message
Error #S2-1110 Call for service
Error #S2-1210 Call for service
► Symptom
CPU or Power Micom chip in the main board has some problem.

► Error Code
S2–33xx
► Error message
No message
► Symptom
This error shows the engine status.
• S2–3310 : The engine is warming up.
• S2–3311 : The engine is ready.
• S2–3312 : The engine is printing.
• S2–3313 : The engine is in the power save state.
• S2–3314 : The engine is in the error state.
• S2–3315 : The engine is in the recovery state.
• S2–3316 : The engine is waiting.
• S2–3317 : The engine is EDC mode.
• S2–3318 : The engine is in low power mode.
• S2–3319 : The engine is in ACR (Auto Color Registration) mode.
• S2–331A : The engine is in image density control or image stabilization mode.
• S2–331D : Printing stopped due to an increase in the temperature of the fuser.

When these errors display, wait until the message will be disappeared or turn the machine off then on.

► Error Code
S2–4120
► Error message
Door open Close it
► Symptom
Door is open or the cover open switch is defective.
1) Check if the front cover is closed perfectly.
2) If the error persists, check that the cover-open sensor is working normally. If it is defective, replace the HVPS board.

► Error Code
S6–3113
► Error message
Error: #S6-3113 Call for service
► Symptom
Network PHY chip is defective.
► Error Code
S6–3123
► Error message
Network Problem: IP Conflict
► Symptom
IP address conflicts with that of other system. / There is no response when checking the ping test.
Change the machine’s IP address.
• Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC.
• In case of DHCP or Bootp, reboot the machine to receive a new IP address.
► Error Code
S6–3128
► Error message
802.1x Network Error
► Symptom
The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or
user information (ID/Password) is wrong.
Check the setting-up for 802.1x confirmation server.
• Re-enter the server information and confirmation protocol.
• Re-enter the user information.

► Error Code
S6–3231
► Error message
Not found Wireless network
► Symptom
The printer cannot find the selected wireless network.
1) Check the wireless environment. (Check the power connection of the AP and the settings of the AP.)
2) Check the environment near the printer. (Check for microwaves, Bluetooth devices, steel cabinets, or other items
that may affect wireless communication.)
► Error Code
S6–3232
► Error message
Not correct Wireless setting
► Symptom
The password entered for the wireless network is incorrect.
1) Configure the wireless settings again.
2) Change the wireless settings method and configure them again (UI, Installer, SWS).
3) Turn the user AP and the printer off and then back on.
4) Change the security settings on the AP (WPA2-PSK/AES recommended).
► Error Code
S6-3233
► Error message
Not connect Wireless AP
► Symptom
The wireless network is disconnected.
1) Check the wireless environment. (Check the power connection of the AP and the settings of the AP.)
2) Check the environment near the printer (Check for microwaves, Bluetooth devices, steel cabinets, or other items
that may affect wireless communication.)

► Error Code
S6-3234
► Error message
Fail connection to WPS
► Symptom
The printer cannot communicate with the wireless AP after the WPS button is pressed.
1) To connect with the WPS button, press the WPS button for 2 seconds.
2) To connect with the WPS PIN, press the WPS button for 4 or more seconds.
3) Configure the wireless connection using a different method.
► Error Code
S6-3235
► Error message
Wi-Fi Direct is not ready
► Symptom
Wi-Fi Direct is not ready
1) Turn the printer off and then back on.
2) If the same problem continues to occur after you turn the printer off and back on, then initialize the wireless
connection settings and then try configuring it again.

► Error Code
S6-3236
► Error message
Wi-Fi Direct is not connect
► Symptom
The printer cannot connect to the Wi-Fi Direct device.
1) Turn the Wi-Fi Direct function on the mobile device off and then back on, and then try again.
2) Reboot the mobile device, and then try again.
3) Turn the printer off and then back on, and then try again.
► Error Code
S7-2110
► Error message
Error: #S7-2110 Turn off then on
► Symptom
The heater control relay operates incorrectly.
1) Check whether the fuser is overheated and for failures in the relevant components.

4.7.2.7. U1-xxxx (Fuser error)
► Error Code
U1–211x / U1–213x / U1–231x / U1–232x / U1–233x / U1–234x
► Error message
Error: #U1-2xxx Turn off then on
► Symptom
The temperature control of the fuser is abnormal.
• U1–2113 (Open Heat Error) : The fuser unit(center) can not be warmed up.
• U1–2119 (Open Heat Error) : The fuser unit(side) can not be warmed up.
• U1–2132 (Open Heat Error) : A FSA error of center thermistor’s temperature slope occurred.
• U1–2135 (Open Heat Error) : A FSA error of side thermistor’s temperature slope occurred.
• U1–2316 : The temperature of the center of the fuser changed suddenly (abnormal ADC).
• U1–2317 : The temperature of the side of the fuser changed suddenly (abnormal ADC).
• U1–2320 (Open Heat Error) : The temperature control of the fuser is abnormal.
• U1–2330 (Low Heat Error) : The temperature control of the fuser is abnormal.
• U1–2334 (Low Heat Error) : The temperature of the fuser is less than the minimum temperature permitted.
• U1–233x (Low Heat Error) : The temperature of the fuser is low.
• U1–234x (Over Heat Error) : The printer detected that the temperature of the fuser is higher than the permitted limit.
1) Check the incomplete insertion of harness and other defects (damage of harness tube or wire, depression, etc.).
2) Check the Triac (SMPS).
3) Check the short circuit of thermistor in main board.
4) Check the damage of Fuser (Thermostat, Thermistor, Heater).
5) Check the input power.
6) Replace the fuser unit with a new one if the above-mentioned items are in normal condition.

► Error Code
U1–2115
► Error message
Error: #U1-2115 Turn off then on
► Symptom
The pressurized control of the fuser is not operating correctly.
1) Check whether there is a problem in the harness connection of boosting motor, photo sensor and sensor boards.
2) Check whether there is a problem like breakage or mis-construction of encoder or cam in the fuser.
► Error Code
U1–2116
► Error message
Error: #U1-2116 Turn off then on
► Symptom
The pressurized device of the fuser did not change from envelope mode to general mode.
1) Check whether there is a problem in the harness connection of boosting motor, photo sensor and sensor boards.
2) Check whether there is a problem like breakage or mis-construction of encoder or cam in the fuser.

4.7.2.8. U2-xxxx (LSU error)
► Error Code
U2-2113 / U2–5113 / U2–6121 / U2–6122 / U2–6123
► Error message
Error: #U2-xxxx Turn off then on
► Symptom
LSU Motor does not work normally or LSU H Sync signal is abnormal.
1) Execute the LSU motor test in SVC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly.
4) Check if the LSU harness is defective.
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU.
7) If the problem persists after replacing LSU, replace the main board.

4.7.3. Image quality problems
Print-quality defects can be attributed to printer components, supplies, media, internal software, external software
applications, and environmental conditions.
To successfully troubleshoot print-quality problems, as many variables as possible must be eliminated.
The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from
an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner
is installed in the printer.
How to analysis the defect image
TIP
• According to the part remain life, cause can vary. Check the part remain life.
• Check the defect whether periodic or not.

1) Vertical Black Line and Band
• Description : Straight thin black vertical line occurs in the printed image.
Cause and Check Point Solution

Check if the surface of the charge roller is scratched or Replace the corresponding toner cartridge and test again.
contaminated.
Check if there are grooves on the circumference of the Replace the corresponding toner cartridge and test again.
OPC drum.
Check if the cleaning blade is damaged Replace the corresponding toner cartridge and test again.
Check if paper transfer belt is damaged or contaminated. Replace the ITB unit and test again.
2) Vertical White Line
• Description : White vertical voids in the image.

Check if the LSU window or internal lenses of LSU is Clean the LSU window with recommended cleaner (IPA).
contaminated. Clean the window with a clean cotton swab. If dirt is
inside the LSU, replace the LSU.
Check if there are scratches on the circumference of the Replace the corresponding toner cartridge and test again.
OPC drum.
Check if there are scratches on the circumference of the Replace the corresponding toner cartridge and test again.
developing roller.

3) Contamination on back of page
• Description : The back of the page is contaminated.

Dirty registration roller, pressure roller, feed roller, etc. Identify the roller which may cause the problem by
Any dirty rollers through the path of the paper. comparing the period of the contamination on images with
the size of rollers. Clean any dirt from the roller or replace
the dirty roller.
Check if the transfer roller is damaged or contaminated. Replace the transfer roller and test again.
4) Dark or Black image
• Description : The black page is printed out.

No charging voltage in the HVPS. Check the connecting state between the Main PBA and
HVPS. Reconnect the harness.
Poor contact between toner cartridge and set contacts. Clean the contacts as necessary. Replace any deformed
or damaged contacts.
HVPS1 is defective. Replace the HVPS1.

5) Blank Page
• Description : Blank page is printed.

Bad contacts from OPC drum and/or toner cartridge to Check the terminal of Ground-OPC.
ground.
Not working the LSU. Check the connector of LSU.
Not working the developing bias voltage on HVPS. Replace the defective HVPS.
NOTE
HVPS output information

- If the output for MHV, DEV is abnormal, replace
the HVPS1 (JC44–00244A).
- If the output for 1THV, 2THV is abnormal, replace
6) Uneven Density
• Description : Print Density is uneven between left and right.

The rear cover is not closed correctly. Open and remove the rear cover correctly.
The life of the Toner Cartridge has expired. Replace the corresponding toner cartridge.
The pressure force in the left and right springs of the ITB Replace the ITB Unit
unit is not even.

7) Horizontal Bands
• Description : Dark or white horizontal stripes appear in the page. (These may occur at regular intervals down the
page.)

The developing roller, OPC drum or other rollers in the Replace the corresponding toner cartridge.
toner cartridge may be contaminated or deformed.
Bad contacts of HV terminals of the toner cartridge with Clean all HV terminals in the cartridge and on the set
high voltage terminals from printer set. frame. Ensure all toner or paper dust, particles are
removed.
NOTE
Roller Period for Horizontal Problem

Roller Description Band Period (mm) Defective part
Pressure Roller 69.08 mm Fuser Unit
Charge roller 26.7 mm
OPC drum 75.4 mm
Toner Cartridge
Developing roller 30 mm
Supply roller 40.3 mm

8) Poor Fusing
• Description : Toner is not properly fixed on paper.

The media doesn’t meet specification Use the proper media in specifications.
Fuser is defective Replace the fuser unit.
9) Light Image
• Description : The printed image is light, with no ghost.

The toner cartridge life is expired. Check the toner remaining and replace the related toner
cartridge.
HVPS terminal is contaminated. Clean the contaminated terminal.
The output from the HVPS is abnormal. Replace the defective HVPS.
NOTE
HVPS output information

- If the output for MHV, DEV is abnormal, replace
- If the output for 1THV, 2THV is abnormal, replace

5. System Diagram
5. System Diagram
5.1. Block Diagram
TO N ER
FU S E R CRU M
H V PS HV D E V E U N IT W TB
O PE
2Line LC D
IT B D E V E IF C R U M IF
M A IN C O N T R O LLE R
SM PS
T Y P E 4H
D R IV E FE E D A N A LO G LS U
IN T E R FA C E
U N IT U N IT SEN SO R U N IT
FU S E R
STEP
IT B _T 1
P O LY G O N U S B 2.0
O PC 1 st C A S S E T T E IN N E R T E M P
B LD C M O TO R D E V IC E
B lack
FE E D
O U TER U S B 2.0
O PC SC F LD
S O LE N O ID C S T _P LA T E T E M P /H U M I H O S T x2
C olor
C S T _LIFT D E V E LO P E R
N ETW O R K
A C R /C T D SY STEM
D R IV E C LU T C H FU S E R G IG A B IT
W ireless C R U N IT
T H E R M IS T O R VAP
K it
LS U _T E M P VAP
P IC K U P
W TB PB A TY PE
R EG I
A SSY C O M P.
MP
S IN G LE C O M P .
D U P LE X D E V E _N IP

5. System Diagram
5.2. Connection Diagram 1
N .C
LSU
1TH V_R EA D
PW M _1TH V
2TH V_EN A B LE
2TH V_R EA D
2TH V_C V_SELEC T 6
PW M _2TH B _C C
PW M _2TH B _C V
5VPS
DG ND
24VS
H VPS2
TEM P1
CN3
LSU
1 LSU _TEM P1 CN1
C N 1 H VPS2
JC 44-00243A 1404-001417 2 DG ND LSU I/F
PW M _LD _PO W ER _M
PW M _LD _PO W ER _K
PW M _LD _PO W ER _Y
nR EA D Y_LSU _M O T
PW M _LD _PO W ER
N H SYN C _C O N _K
N H SYN C _C O N _M
A D C _LSU _TEM P
LSU
C LK _LSU _M O T
nEN _LSU _M O T
nVD O _M 2_D N
PD _YM C
nVD O _M 2_D P
nVD O _K 2_D N
nVD O _C 2_D N
nVD O _K 2_D P
nVD O _C 2_D P
nVD O _Y2_D N
nVD O _Y2_D P
PD PBA
nVD O _M _D N
nVD O _K _D N
nVD O _M _D P
nVD O _C _D N
nVD O _K _D P
nVD O _C _D P
nVD O _Y_D N
nVD O _Y_D P
JC 92-02451B 5V 1 1 5V
CN1
CN4
LSU
LSU
(Y,M ,C ,K)
nLD O N _M
nLD O N _K
nLD O N _C
H SYN C _YM C 2 2 H SYN C _YM C
nLD O N _Y
nSH _M 2
nSH _K 2
5V_LSU
5V_LSU
nSH _C 2
LSU M O TO R
nSH _Y2
PD PBA
00151A
11
10
DG ND 3 3 DG ND O U24V 1 5 24V
nSH _M
nSH _K
9
8
7
5
4
3
2
1
nSH _C
nSH _Y
JC 31-
DG ND
TBIN FU LL
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
24VS
24VS
DG ND 2 4 DG ND
CN2
N .C
N .C
N .C
N .C
PD _PBA
1 5V nSS_LSU _M O T1 3 3 nSS_LSU _M O T1
PD _K
5V 1
CN5
LSU
CN1
LSU
H SYN C _K 2 2 H SYN C _K nR D Y_LSU _M O T1 4 2 nR D Y_LSU _M O T1
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
11
10
1
2
3
4
5
6
7
8
9
3 DG ND nC LO C K _LSU _M O T1 5 1 nC LO C K _LSU _M O T1
9
8
7
6
5
4
3
2
1
PD PBA DG ND 3
H VPS
60
59
58
57
56
55
54
53
52
51
50
49
48
47
46
45
44
43
42
41
40
39
38
37
36
35
34
33
32
31
30
29
28
27
26
25
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
JC 44-00244A
9
8
7
6
5
4
3
2
1
3 1 5V_PS O U T1A 1
T1 R elease 1 O U T1A
2
24VS
24VS
N .C
nEN _LSU _M O T
nR EA D Y_LSU _M O T
C LK _LSU _M O T
5V_LSU
5V_LSU
N .C
A D C _LSU _TEM P
PW M _LD _PO W ER _K
nSH _K
nLD O N _K
nSH _K 2
DG ND
N H SYN C _C O N _K
N .C
DG ND
nVD O _K _D P
nVD O _K _D N
DG ND
PW M _LD _PO W ER
nSH _C
nLD O N _C
nSH _C 2
1 5V_PS
DG ND
DG ND 5V_PS 24
nVD O _C _D P
2
nVD O _C _D N
DG ND
PW M _LD _PO W ER _M
nSH _M
nLD O N _M
nSH _M 2
DG ND
nVD O _M _D P
nVD O _M _D N
DG ND
PW M _LD _PO W ER _Y
nSH _Y
nLD O N _Y
nSH _Y2
DG ND
N H SYN C _C O N _M
N .C
DG ND
nVD O _Y_D P
nVD O _Y_D N
DG ND
nVD O _K 2_D P
nVD O _K 2_D N
DG ND
nVD O _C 2_D P
nVD O _C 2_D N
DG ND
nVD O _M 2_D P
nVD O _M 2_D N
DG ND
nVD O _Y2_D P
nVD O _Y2_D N
DG ND
O U T1B 2 2 O U T1B
MT FU SER
hom e 1 3 nSEN S_TI_R ELEA SE_H O M E nSEN S_M P_EM PTY 23 2 nSEN S_M P_EM PTY 3 O U T2B STEP
O U T2B 3 4 O U T2A STEP
3 4 5V_PS N .C 22 3 N .C O U T2A 4
CN3
M P FEED 2 5 DG ND A D C _O U T_TEM P 21 4 A D C _O U T_TEM P 3.3V_PS 5 3
FD B/FEED _T1_STEP
1 6 nSEN S_M P_FEED 3.3V_C R U M 20 5 3.3V_C R U M DG ND 6 2 C ST LEVEL
3 7 DG ND A D C _O U T_H U M I 19 6 A D C _O U T_H U M I nSEN S_C ST_LEVEL 7 1
(1.5m m )
PAPER R EG I 2 8 nSEN S_PA PER _R EG I 5V 18 7 5V A C _SEN S 8
CN8
1 9 5V_PS 3.3VA 17 8 3.3VA R ELA Y_O N 9
PW M _H U M I 16 9 PW M _H U M I ZER O C R O SS_IN 10
N .C 4 1 N .C nSEN S_T1_R ELEA SE_H O M E 15 10 nSEN S_T1_R ELEA SE_H O M E DG ND 11
C N 2 (1m m )
H VPS I/F
H VPS I/F
N .C 14 11 N .C C N 52 (0.5m m )
CRUM
SD A 1_C R U M 3 2 SD A 1_C R U M FU SER _O N 12

M
CN1
M ,Y C R U M
SC L1_M C R U M 2 3 SC L1_M C R U M nSEN S_M P_FEED 13 12 nSEN S_M P_FEED LSU I/F 24VF 13
C N 10
DG ND 1 4 DG ND W A STE_TX 12 13 W A STE_TX O U T1A 14

5 N .C nSEN S_P_R EG I 11 14 nSEN S_P_R EG I O U T1B 15 1 O U T1A
N .C 4 2 O U T1B FEED
6 SD A 1_C R U M W A STE_R X 10 15 W A STE_R X O U T2B 16 3 O U T2B MT STEP
CRUM
SD A 1_C R U M 3 STEP
DG ND 9 16 DG ND
Y
4 O U T2A
SC L1_YC R U M 2 7 SC L1_YC R U M O U T2A 17
8 DG ND DG ND 8 17 DG ND
DG ND 1
M AIN
LIFT STEP
5VS 7 18 5VS
(1.5m m )
O U T1A 1
C N 20
1 O U T1A
JC 92-02811A nSEN S_W TB _D ET 6 19 nSEN S_W TB _D ET O U T1B 2 2 O U T1B LIFT
nSEN S_FU SER _R ELEA SE 5 20 nSEN S_FU SER _R ELEA SE O U T2B 3 3 O U T2B MT STEP
N .C 4 1 N .C 4 O U T2A STEP
N .C 4 21 N .C O U T2A 4
CRUM
SD A 1_C R U M 3 2 SD A 1_C R U M nSEN S_P_EXIT 3 22 nSEN S_P_EXIT

C ontroller
K
K,C D R U M
SC L1_K C R U M 2 3 SC L1_K C R U M DG ND 2 23 DG ND
(1.5m m )
C N 11
SEN SO R
DG ND 1 4 DG ND 3.3V_PS 1 3
C N 30
DG ND 1 24 DG ND
DUP
N .C 4 5 N .C DG ND 2 2 D U P STAY
6 SD A 1_C R U M nSEN S_D U P_STA Y 3 1
CRUM
SD A 1_C R U M 3
C
SC L1_C C R U M 2 7 SC L1_C C R U M
24VS 30 1 24VS
(1.5m m )
C LU TC H
DG ND 1 8 DG ND
C LU TC H
C N 23
24VS 29 2 24VS D D R 3 512M B/2G B (16bit)
DUP
24V3 1
DUP
2
CL
DG ND 4 1 DG ND
DG ND
DG ND
28
27
3
4
DG ND
DG ND
N AN D FLASH 128M B A2000 EN _D U P_C LU TC H 2 1
W TB PBA
W TB _R X 3 2 W TB _R X EEPR O M 64KB C ore :800M H z/400M H z

DG ND 26 5 DG ND
C ortex-A 9/C ortex-R 4
W ASTE
W TB _TX (-) 2
(1.5m m )
3 W TB _TX (-) PW M _C H A R G ER _D C _YM C 25
C LU TC H
6 PW M _C H A R G ER _D C _YM C
CN5
R EG I
C LU TC H
CN6
W TB _TX (+) 1
R EG I
4 W TB _TX (+) SD A _C R U M _C 24 7 SD A _C R U M _C 24V3 1 2
CL
JC 92-02533A 3 5 5V_PS PW M _D EVE_D C _K 23 8 PW M _D EVE_D C _K EN _R EG I_C LU TC H 2 1
2 6 DG ND PW M _D EVE_D C _C 22 9 PW M _D EVE_D C _C
W TB D ETEC T 7 W TB _D ETEC T
1 PW M _C H A R G ER _D C _K 21 10 PW M _C H A R G ER _D C _K
SC L_C R U M _C 20
SO L
11 SC L_C R U M _C 24VS 1 2 C ST PLATE
EM PTY/PIC KU P
1 5V_PS FA N _H VPS_C O N N 19 12 FA N _H VPS_C O N N SO LEN O ID
CN8
EN _C ST_PLA TE_SO L 2 1
(1.5m m )
PIC KU P
2 DG ND
C lutch
PW M _D EVE_D C _M 18 13 PW M _D EVE_D C _M 24VS 3 2
CN7
CL
C N 1 (1m m )
3 nSEN S_FU SER _R ELEA SE

H VPS I/F
H VPS I/F
nFA N _H VPS_FB 17 14 nFA N _H VPS_FB EN _PIC K U P_C LU TC H 4 1

CN2
PW M _D EVE_D C _Y 16 15 PW M _D EVE_D C _Y 3.3V_PS 5 3

3 1 5V_PS EN _ER A SER _K 15 16 EN _ER A SER _K DG ND 6 2 EM PTY
PAPER EXIT 2 2 DG ND SC L_C R U M _K 14 17 SC L_C R U M _K nSEN S_P_EM PTY 7 1
CN4
1 3 nSEN S_PA PER _EXIT SD A _C R U M _Y 13 18 SD A _C R U M _Y

4 5V_PS SD A _C R U M _K 12 19 SD A _C R U M _K
C ST O PEN
3
(1.5m m )
SD A _C R U M _M 11 20 SD A _C R U M _M 3.3V_PS 1 3
C N 26
FU SER 2 5 DG ND
1 6 nSEN S_O U TB IN _FU LL EN _ER A SER _YM C 10 21 EN _ER A SER _YM C DG ND 2 2 C ST O PEN
R ELEASE
SC L_C R U M _M 9 22 SC L_C R U M _M C N 5 (1.5m m ) nC ST_O PEN 3 1
PW M _TH V2_C V 8 23 PW M _TH V2_C V D R IVE BLD C
3 1 5V_PS C N 14 (1.5m m )
SC L_C R U M _Y 7 24 SC L_C R U M _Y
nSEN S_D EVE_N IP_H O M E

2 2 DG ND BLD C C N 9 (1.5m m ) C N 26
M P EM PTY PW M _TH V2_C C 6 25 PW M _TH V2_C C
(1.5m m )
nR EA D Y_B LD C _D R IVE
1 3 nSEN S_M P_EM PTY A D C _TH V1_R EA D 5 26 A D C _TH V1_R EA D AC R C TD
CN6
nSEN S_O PC _H O M E1
nSEN S_O PC _H O M E2
nR EA D Y_B LD C _YM C
C N (1.5m m ) C ST O PEN
1 4 A M B IEN T TH V2_C V_SEL 4 27 TH V2_C V_SEL FU SER
B R K _B LD C _D R IVE
AM BIEN T
C LK _B LD C _D R IVE
6 PW M _C TD _PO W ER
nEN _B LD C _D R IVE
nR EA D Y_B LD C _K
D IR _B LD C _D R IVE
5 FA N _SM PS_C O N N
16 PW M _A C R _R IG H T
2 5 DG ND
B R K _B LD C _YM C
C N (3.96m m )
DG ND
nFA N _FU SER _FB
FA N _FU SER _C O N N 1
C LK _B LD C _YM C
15 A D C _A C R _R IG H T
PW M _TH V1 3
nEN _B LD C _YM C
28 PW M _TH V1
D IR _B LD C _YM C
12 PW M _A C R _LEFT
H U M ID ITY
D EVE_N IP_SO L
2 EN _M P_C LU TC H
11 A D C _A C R _LEFT
3 6 H U M ID ITY A D C _TH V2_R EA D 2 29 A D C _TH V2_R EA D SM PS
B R K _B LD C _K
C LK _B LD C _K
nEN _B LD C _K
SEN SO R
D IR _B LD C _K
4 7 3.3VA nEN _TH V 1 30 nEN _TH V
FU SER _O N
R ELA Y_O N
7 A D C _C TD S
10 A D C _C TD P
1
DG ND 2
3
5V_SM PS
JC 32-00015A
3.3V_PS
3.3V_PS
3.3V_PS
EN _24V
9 5V_C TD
14 5V_C TD
18 5V_C TD
5V_PS
5V_PS
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
24V2
24V2
24V2
24V2
24V2
1 1
3 DG ND
8 DG ND
13 D G N D
17 D G N D
24V1
24V2
24V3
24VF
FA N _H VPS_C O N N
24V3
24V3
CN7
1 24V3
N .C
2 2
4 N .C
nFA N _H VPS_FB
3 3 DG ND
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
10
11
12
13
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
1
2
3
4
5
1
2
3
4
5
6
7
8
9
3
2
10
10
10
3
2
1
9
8
7
6
5
4
3
2
1
9
8
7
6
5
4
3
2
1
9
8
7
6
5
4
3
2
1
3
2
1
JC 31-00161B
5
4
3
2
1
5
4
3
2
1
1
2
3
0.17A
7
6
5
4
3
2
1
5
4
3
2
1
C W /C C W
C W /C C W
C W /C C W
IN LET
BRAKE
BRAKE
BRAKE
R EA D Y
R EA D Y
R EA D Y
TYPE7
FU SER _O N
R ELA Y_O N
3
2
1
PO W ER
PG N D
PG N D
PG N D
PG N D
PG N D
PG N D
5V_SM PS
+24V
+24V
+24V
+24V
+24V
+24V
2
CN1
C LK
C LK
C LK
1 LIVE
+5V
+5V
+5V
FAN
EN _24V
SS
SS
SS
1 O PC H O M E1
DG ND
DG ND
DG ND
DG ND
2 N EU TR EL D eve N ip
24VS
24V1
24V2
24V3
Sensor
2
1
5V_C TD
5V_C TD
2
1
Vout_S
Vout_P
Vout_S
Vout_P
Sensor
3
2
1
3
2
1
G ND
G ND
LED
LED
TYPE7
O PC H O M E2 CL
CL
FAN
Sensor
CN3 CN4
PO W ER
FU SER Lam p 2 MT D eve nip MT MT MP

CN2
1 LIVE SM PS SM PS C lutch C lutch C TD C TD

1
N EU TR EL SM PS BLD C BLD C BLD C
2
1
2 SEN SO R SEN SO R
Type 4H D R IVE YM C
K M O TO R
M O TO R M O TO R
JC 32-00014A JC 32-00014A
TYPE3
FAN

5. System Diagram
5.3. Connection Diagram 2
PSA VE_LED 14 1 PSA VE_LED

*2LIN E LC D : nPO W ER _SW 2 nPO W ER _SW
13
JC 07-0003A [TEXT] 5V_SU SP 12 3 5V_SU SP
DG ND 11 4 DG ND
5 PA N EL_TXD
PA N EL_TXD 10
M AIN
C N 3 (1.5m m )
PA N EL_R XD 9 6 PA N EL_R XD
O PE I/F
O PE I/F
nR ST_PA N EL 8 7 nR ST_PA N EL
DG ND 7 8 DG ND
9 5V_SU SP
5V_SU SP
3.3V
nSC A N N ER _H O M E
6
5
4
10
11
3.3V
nSC A N N ER _H O M E
C ontroller
N .C 3 12 N .C
K EYC LIC K _C O N 2 13 K EYC LIC K _C O N
W A K EU P 1 14 W A K EU P
STM 8S103K 3T6C D D R 3 512M B/2G B (16bit)
N AN D FLASH 128M B A2000
EEPR O M 64KB C ore :800M H z/400M H z
C ortex-A 9/C ortex-R 4
C N 10 (1.5m m )
FU SER IF
SO L
FU SER 2 1 24VS
SO LEN O ID 1 EN _FU SER _SO L
2
3 24VS
4 3.3V_PS
5 DG ND
C N 32
6 N SEN S_FU SER _C H EC K
InnerTem p (1.5m m )
2 7 A D C _IN N ER _TEM P C N 19 (1.5m m )
Sensor U SB D IR EC T
1 8 DG ND SC F I/F
FU SER
O U T1A 4 9 O U T1A
STEP
MSTEPT
5V
D M _H O ST_D IR EC T
D P_H O ST_D IR EC T
DG ND
DG ND
O U T1B 3 10 O U T1B
nC M D _R EQ _SC F
O U T2B 2 11 O U T2B
C N 18
O U T2A 1 12 O U T2A CN4
N ETW O R K I/F
2 13 24VS U SB D EVIC E
nR ST_SC F
Therm ostat
R XD _SC F
TXD _SC F
Y LED (+) 12
Y LED (-) 11
G LED (+)10
G LED (-) 9
M X3N
M X3P
M X1N
M X2N
M X2P
M X1P
M X0N
M X0P
1 14 24VF
G ND
DP
DM
VB U S
15 A D C _C EN TER _TH ER M
DG ND
DG ND
DG ND
2
24V2
24V2
Therm istor 1 16 PR O TEC T_O N

5V
17 A D C _SID E_TH ER M
8
7
6
5
4
3
2
1
??????
10
18
1
2
3
4
5
1
2
3
4
5
6
7
8
9
4
3
2
1
10
11
12
13
14
15
16
17
18
1
2
3
4
5
6
7
8
9
O PT_nC M D R EQ
O PT_nR ESET
SC F x3
O PT_R XD
O PT_TXD
SC F
DG ND
DG ND
DG ND
DG ND
DG ND
24V
24V
24V
N .C
N .C
N .C
5V
5V
5V
C N 2 SC F
U PD 70F3824G B

5. System Diagram
5.4. Harness Connection Table
No Terminal 1 to Termianl 2 Harness Part Code Harness Description

1 MAIN PBA, CN22 USB DIRECT JC39-02512A WIRE HARNESS-USB HOST
2 MAIN PBA, CN3 OPE PBA, CN2 JC39-01838A HARNESS-OPE 2LINE
3 MAIN PBA, CN25 FUSER FAN JC31-00161A FAN
FUSER Solenoid / FUSER Sensor / Inner Temp / FUSER Step Motor / Center
4 MAIN PBA, CN8
Thermistor / Side Thermistor JC39-02501A WIRE HARNESS-FUSER IF
5 MAIN PBA, CN33 Outbin Full Sensor
6 MAIN PBA, CN28 Duplex Sensor JC39-02504A WIRE HARNESS-DUPLEX SEN
7 MAIN PBA, CN9 Feed Step Motor / LEVEL Sensor / ITB T1 Step Motor JC39-02500A WIRE HARNESS-FDB LEVEL STEP MOTOR
8 MAIN PBA, CN24 Duplex Clutch JC47-00035C CLUTCH-ELECTRIC
9 MAIN PBA, CN29 CST Lift Step Motor JC39-02503A WIRE HARNESS-CST LIFT MOTOR
10 MAIN PBA, CN6 Regi Clutch JC47-00035B CLUTCH-ELECTRIC
11 MAIN PBA, CN19 SCF JC39-01957A HARNESS-SCF TO MAIN
12 MAIN PBA, CN7 CST Plate Solenoid / Pick Up Clutch / Paper Empty Sensor JC39-02509A WIRE HARNESS-CLUTCH SOL
13 MAIN PBA, CN26 CST Open Sensor JC39-02502A WIRE HARNESS-CST OPEN SEN
14 MAIN PBA, CN17 MP Clutch / ACR, CTD Sensor Relay Connector / SMPS FAN JC39-02499A WIRE HARNESS-SMPS FAN MP ACR
15 MAIN PBA, CN10 SMPS, CON4
JC39-02523A WIRE HARNESS-SMPS
16 MAIN PBA, CN15 SMPS, CON3
17 MAIN PBA, CN14 Deve Nip Home Sensor / BLDC Motor Middle JC39-02498A WIRE HARNESS-BLDC DRIVE UNIT2
Deve Nip Solenoid / OPC Home Sensor Relay Connector / BLDC Motor Left
18 MAIN PBA, CN16 JC39-02497A WIRE HARNESS-BLDC DRIVE UNIT1
/ BLDC Motor Right
19 MAIN PBA, CN1 HVPS(Upper), CN2(30P)
JC39-02527A CBF FLAT CABLE-HVPS S
20 MAIN PBA, CN2 HVPS(Upper), CN1(24P)
21 MAIN PBA, CN21 LSU, CN1(60P) JC39-02516A CBF FLAT CABLE-LSU
22 SMPS, CON1 Power Cord JC39-02507A WIRE HARNESS-INLET
23 SMPS, CON2 FUSER JC39-01850A HARNESS-FUSER SMPS

5. System Diagram
No Terminal 1 to Termianl 2 Harness Part Code Harness Description

24 ACR, CTD Sensor ACR, CTD Sensor Relay Connector JC39-02464A WIRE HARNESS-ACR CTD SEN
25 OPC Home Sensor OPC Home Sensor Relay Connector JC39-02508A WIRE HARNESS-OPC HOME SEN
26 HVPS(Upper), CN4 Paper Exit Sensor / Fuser Release Sensor JC39-01821A HARNESS-EXIT OUTBIN SEN
27 HVPS(Upper), CN10 M, Y CRUM JC39-01818A HARNESS-CRUM
28 HVPS(Upper), CN11 K, C CRUM JC39-01818A HARNESS-CRUM
29 HVPS(Upper), CN6 Humidity Sensor / MP sensor JC39-02461A WIRE HARNESS-HUMIDITY MP SEN
30 HVPS(Upper), CN3 Paper Regi Sensor / MP Feed Sensor / T1 Release Sensor JC39-01823A HARNESS-FEED REGI T1 SEN
31 HVPS(Upper), CN5 WTB JC39-02462A WIRE HARNESS-WTB SEN
32 HVPS(Upper), CN9 HVPS(Lower), CN12 JC39-02463A WIRE HARNESS-HVPS HYBRID

This chapter contains the tools list, list of abbreviations used in this manual, and a guide to the location space required when
installing the printer. A definition of test pages and Wireless Network information definition is also included.
6.1. Tool for Troubleshooting
The following tools are recommended safe and easy troubleshooting as described in this service manual.
DVM (Digital Volt Meter) Cleaning Equipments

Standard : Indicates more than 3 digits. Standard : An IPA (Isopropyl Alcohol) dry wipe tissue or a
gentle neutral detergent and lint-free cloth.
Driver Vacuum Cleaner

Standard : “-” type, “+” type (M3 long, M3 short, M2 long,
M2 short).
Tweezers Spring Hook

Standard : For general home use, small type. Standard : For general use
Cotton Swab Software (Driver) installation CD ROM

Standard : For general home use, for medical service.

6.2. Glossary
The following glossary helps you get familiar with the product by understanding the terminologies commonly used with
printing as well as mentioned in this user’s guide and service manual.
802.11 is a set of standards for wireless local area network (WLAN) communication, developed by
802.11
the IEEE LAN/MAN Standards Committee (IEEE 802).
802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11
802.11b/g/n Mbps, 802.11n supports bandwidth up to 150 Mbps. 802.11b/g/n devices may occasionally suffer
interference from microwave ovens, cordless telephones, and Bluetooth devices.
Access Point or Wireless Access Point (AP or WAP) is a device that connects wireless communication
Access point devices together on wireless local area networks (WLAN), and acts as a central transmitter and
receiver of WLAN radio signals.
An Automatic Document Feeder (ADF) is a scanning unit that will automatically feed an original
ADF
sheet of paper so that the machine can scan some amount of the paper at once.
AppleTalk is a proprietary suite of protocols developed by Apple, Inc for computer networking. It
AppleTalk was included in the original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP
networking.
A computer graphics term describing the number of bits used to represent the color of a single pixel in
a bitmapped image. Higher color depth gives a broader range of distinct colors. As the number of bits
BIT Depth
increases, the number of possible colors becomes impractically large for a color map. 1-bit color is
commonly called as monochrome or black and white.
A bitmapped graphics format used internally by the Microsoft Windows graphics subsystem (GDI),
BMP
and used commonly as a simple graphics file format on that platform.
Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically.
This is usually done in the bootstrap process of computers or operating systems running on them. The
BOOTP
BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless
workstation' computers to obtain an IP address prior to loading any advanced operating system.
Charge Coupled Device (CCD) is a hardware which enables the scan job. CCD Locking mechanism is
CCD
also used to hold the CCD module to prevent any damage when you move the machine.
Collation is a process of printing a multiple-copy job in sets. When collation is selected, the device
Collation
prints an entire set before printing additional copies.
A control panel is a flat, typically vertical, area where control or monitoring instruments are displayed.
Control Panel
They are typically found in front of the machine.
It is the printing term used for a toner usage measurement on printing. For example, 5% coverage
means that an A4 sided paper has about 5% image or text on it. So, if the paper or original has
Coverage
complicated images or lots of text on it, the coverage will be higher and at the same time, a toner
usage will be as much as the coverage.
Comma Separated Values (CSV). A type of file format, CSV is used to exchange data between
CSV disparate applications. The file format, as it is used in Microsoft Excel, has become a de facto standard
throughout the industry, even among non-Microsoft platforms.
A Duplex Automatic Document Feeder (DADF) is a scanning unit that will automatically feed and
DADF
turn over an original sheet of paper so that the machine can scan on both sides of the paper.
Default The value or setting that is in effect when taking a printer out of its box state, reset, or initialized.
A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP
server provides configuration parameters specific to the DHCP client host requesting, generally,
DHCP
information required by the client host to participate on an IP network. DHCP also provides a
mechanism for allocation of IP addresses to client hosts.
Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all
DIMM
the data within the machine like printing data, received fax data.

The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to
DLNA
share information with each other across the network.
The Domain Name Server (DNS) is a system that stores information associated with domain names in
DNS
a distributed database on networks, such as the Internet.
A dot matrix printer refers to a type of computer printer with a print head that runs back and forth
Dot Matrix Printer on the page and prints by impact, striking an ink-soaked cloth ribbon against the paper, much like a
typewriter.
Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing. Generally,
DPI
higher DPI results in a higher resolution, more visible detail in the image, and a larger file size.
Distinctive Ring Pattern Detection. Distinctive Ring is a telephone company service which enables a
DRPD
user to use a single telephone line to answer several different telephone numbers.
A mechanism that will automatically turn over a sheet of paper so that the machine can print (or
Duplex scan) on both sides of the paper. A printer equipped with a Duplex Unit can print on both sides of
paper during one print cycle.
Duty cycle is the page quantity which does not affect printer performance for a month. Generally the
printer has the lifespan limitation such as pages per year. The lifespan means the average capacity
Duty Cycle
of print-outs, usually within the warranty period. For example, if the duty cycle is 48,000 pages per
month assuming 20 working days, a printer limits 2,400 pages a day.
Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines
ECM or fax modems. It automatically detects and corrects errors in the fax transmission process that
are sometimes caused by telephone line noise.
Emulation is a technique of one machine obtaining the same results as another. An emulator
duplicates the functions of one system with a different system, so that the second system behaves like
Emulation the first system. Emulation focuses on exact reproduction of external behavior, which is in contrast
to simulation, which concerns an abstract model of the system being simulated, often considering
its internal state.
Ethernet is a frame-based computer networking technology for local area networks (LANs). It defines
wiring and signaling for the physical layer, and frame formats and protocols for the media access
Ethernet
control (MAC)/data link layer of the OSI model. Ethernet is mostly standardized as IEEE 802.3. It
has become the most widespread LAN technology in use during the 1990s to the present.
A suite of protocols developed by Apple Computer for computer networking. It was included in the
EtherTalk
original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP networking.
Foreign Device Interface (FDI) is a card installed inside the machine to allow a third party device
FDI such as a coin operated device or a card reader. Those devices allow the pay-for-print service
on your machine.
A File Transfer Protocol (FTP) is a commonly used protocol for exchanging files over any network
FTP
that supports the TCP/IP protocol (such as the Internet or an intranet).
The part of a laser printer that fuses the toner onto the print media. It consists of a heat roller and
a pressure roller. After toner is transferred onto the paper, the fuser unit applies heat and pressure
Fuser Unit
to ensure that the toner stays on the paper permanently, which is why paper is warm when it comes
out of a laser printer.
A connection between computer networks, or between a computer network and a telephone line. It is
Gateway
very popular, as it is a computer or a network that allows access to another computer or network.
A shades of gray that represent light and dark portions of an image when color images are converted
Grayscale
to grayscale; colors are represented by various shades of gray.
An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of
Halftone
a large number of dots, while lighter areas consist of a smaller number of dots.
Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage
HDD
device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces.

The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional
IEEE
organization for the advancement of technology related to electricity.
The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers
IEEE 1284 (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that
attaches to the peripheral (for example, a printer).
A private network that uses Internet Protocols, network connectivity, and possibly the public
Intranet telecommunication system to securely share part of an organization's information or operations with
its employees. Sometimes the term refers only to the most visible service, the internal website.
An Internet Protocol (IP) address is a unique number that devices use in order to identify and
IP address
communicate with each other on a network utilizing the Internet Protocol standard.
The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the
IPM
number of single-sided sheets a printer can complete within one minute.
The Internet Printing Protocol (IPP) defines a standard protocol for printing as well as managing print
jobs, media size, resolution, and so forth. IPP can be used locally or over the Internet to hundreds
IPP
of printers, and also supports access control, authentication, and encryption, making it a much more
capable and secure printing solution than older ones.
IPX/SPX stands for Internet Packet Exchange/Sequenced Packet Exchange. It is a networking
protocol used by the Novell NetWare operating systems. IPX and SPX both provide connection
IPX/SPX services similar to TCP/IP, with the IPX protocol having similarities to IP, and SPX having similarities
to TCP. IPX/SPX was primarily designed for local area networks (LANs), and is a very efficient
protocol for this purpose (typically its performance exceeds that of TCP/IP on a LAN).
The International Organization for Standardization (ISO) is an international standard-setting body
ISO composed of representatives from national standards bodies. It produces world-wide industrial and
commercial standards.
The International Telecommunication Union is an international organization established to standardize
and regulate international radio and telecommunications. Its main tasks include standardization,
ITU-T
allocation of the radio spectrum, and organizing interconnection arrangements between different
countries to allow international phone calls. A -T out of ITU-T indicates telecommunication.
ITU-T No. 1 chart Standardized test chart published by ITU-T for document facsimile transmissions.
Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy
JBIG or quality, which was designed for compression of binary images, particularly for faxes, but can
also be used on other images.
Joint Photographic Experts Group (JPEG) is a most commonly used standard method of lossy
JPEG compression for photographic images. It is the format used for storing and transmitting photographs
on the World Wide Web.
The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and
LDAP
modifying directory services running over TCP/IP.
LED A Light-Emitting Diode (LED) is a semiconductor device that indicates the status of a machine.
Media Access Control (MAC) address is a unique identifier associated with a network adapter. MAC
address is a unique 48-bit identifier usually written as 12 hexadecimal characters grouped in pairs (e.
MAC address
g., 00-00-0c-34-11-4e). This address is usually hard-coded into a Network Interface Card (NIC) by its
manufacturer, and used as an aid for routers trying to locate machines on large networks.
Multi Function Peripheral (MFP) is an office machine that includes the following functionality in one
MFP
physical body, so as to have a printer, a copier, a fax, a scanner and etc.
Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be
transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a
MH
codebook-based run-length encoding scheme optimized to efficiently compress white space. As most
faxes consist mostly of white space, this minimizes the transmission time of most faxes.
MMR Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6.

A device that modulates a carrier signal to encode digital information, and also demodulates such a
Modem
carrier signal to decode transmitted information.
Modified Read (MR) is a compression method recommended by ITUT T.4. MR encodes the first
MR scanned line using MH. The next line is compared to the first, the differences determined, and then the
differences are encoded and transmitted.
A network operating system developed by Novell, Inc. It initially used cooperative multitasking to
NetWare run various services on a PC, and the network protocols were based on the archetypal Xerox XNS
stack. Today NetWare supports TCP/IP as well as IPX/SPX.
Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser
beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
OPC An imaging unit containing a drum slowly wears the drum surface by its usage in the printer, and
it should be replaced appropriately since it gets worn from contact with the cartridge development
brush, cleaning mechanism, and paper.
The first example of something, such as a document, photograph or text, etc, which is copied,
Originals reproduced or translated to produce others, but which is not itself copied or derived from something
else.
Open Systems Interconnection (OSI) is a model developed by the International Organization for
Standardization (ISO) for communications. OSI offers a standard, modular approach to network
OSI design that divides the required set of complex functions into manageable, self-contained, functional
layers. The layers are, from top to bottom, Application, Presentation, Session, Transport, Network,
Data Link and Physical.
A private automatic branch exchange (PABX) is an automatic telephone switching system within a
PABX
private enterprise.
Printer Command Language (PCL) is a Page Description Language (PDL) developed by HP as a
PCL printer protocol and has become an industry standard. Originally developed for early inkjet printers,
PCL has been released in varying levels for thermal, dot matrix printer, and laser printers.
Portable Document Format (PDF) is a proprietary file format developed by Adobe Systems for
PDF
representing two dimensional documents in a device independent and resolution independent format.
PostScript (PS) is a page description language and programming language used primarily in the
PostScript(PS)
electronic and desktop publishing areas. - that is run in an interpreter to generate an image.
Printer Driver A program used to send commands and transfer data from the computer to the printer.
The media like paper, envelopes, labels, and transparencies which can be used in a printer, a scanner, a
Print Media
fax or, a copier.
Pages Per Minute (PPM) is a method of measurement for determining how fast a printer works,
PPM
meaning the number of pages a printer can produce in one minute.
An interface for a device driver, this allows software to interact with the device driver using standard
PRN file
input/output system calls, which simplifies many tasks.
A convention or standard that controls or enables the connection, communication, and data transfer
Protocol
between two computing endpoints.
The Public-Switched Telephone Network (PSTN) is the network of the world's public circuit-switched
PSTN
telephone networks which, on industrial premises, is usually routed through the switchboard.
Remote Authentication Dial In User Service (RADIUS) is a protocol for remote user authentication
and accounting. RADIUS enables centralized management of authentication data such as usernames
RADIUS
and passwords using an AAA (authentication, authorization, and accounting) concept to manage
network access.
The sharpness of an image, measured in Dots Per Inch (DPI). The higher the dpi, the greater the
Resolution
resolution.
Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports,
SMB and miscellaneous communications between nodes on a network. It also provides an authenticated
Interprocess communication mechanism.

Simple Mail Transfer Protocol (SMTP) is the standard for e-mail transmissions across the Internet.
SMTP is a relatively simple, text based protocol, where one or more recipients of a message are
SMTP
specified, and then the message text is transferred. It is a client server protocol, where the client
transmits an email message to the server.
Service Set Identifier (SSID) is a name of a wireless local area network (WLAN). All wireless devices
SSID in a WLAN use the same SSID in order to communicate with each other. The SSIDs are case-sensitive
and have a maximum length of 32 characters.
The subnet mask is used in conjunction with the network address to determine which part of the
Subnet Mask
address is the network address and which part is the host address.
The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of communications
TCP/IP
protocols that implement the protocol stack on which the Internet and most commercial networks run.
Transmission Confirmation Report (TCR) provides details of each transmission such as job status,
TCR transmission result and number of pages sent. This report can be set to print after each job or only
after failed transmissions.
Tagged Image File Format (TIFF) is a variable-resolution bitmapped image format. TIFF describes
image data that typically come from scanners. TIFF images make use of tags, keywords defining the
TIFF
characteristics of the image that is included in the file. This flexible and platform-independent format
can be used for pictures that have been made by various image processing applications.
A kind of bottle or container used in a machine like a printer which contains toner. Toner is a powder
used in laser printers and photocopiers, which forms the text and images on the printed paper. Toner
Toner Cartridge
can be fused by a combination of heat/pressure from the fuser, causing it to bind to the fibers in
the paper.
An industry standard for scanners and software. By using a TWAINcompliant scanner with a
TWAIN TWAIN-compliant program, a scan can be initiated from within the program. It is an image capture
API for Microsoft Windows and Apple Macintosh operating systems.
Uniform Naming Convention (UNC) is a standard way to access network shares in Window NT and
UNC Path other Microsoft products. The format of a UNC path is: \\<servername>\<sharename>\<Additional
directory>
Uniform Resource Locator (URL) is the global address of documents and resources on the Internet.
URL The first part of the address indicates what protocol to use, the second part specifies the IP address or
the domain name where the resource is located.
Universal Serial Bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to
USB connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect
a single computer USB port to multiple peripherals.
A watermark is a recognizable image or pattern in paper that appears lighter when viewed by
transmitted light. Watermarks were first introduced in Bologna, Italy in 1282; they have been used by
Watermark
papermakers to identify their product, and also on postage stamps, currency, and other government
documents to discourage counterfeiting.
Wired Equivalent Privacy (WEP) is a security protocol specified in IEEE 802.11 to provide the same
WEP level of security as that of a wired LAN. WEP provides security by encrypting data over radio so that
it is protected as it is transmitted from one end point to another.
Windows Imaging Architecture (WIA) is an imaging architecture that is originally introduced in
WIA Windows Me and Windows XP. A scan can be initiated from within these operating systems by
using a WIAcompliant scanner.
Wi-Fi Protected Access (WPA) is a class of systems to secure wireless (Wi-Fi) computer networks,
WPA
which was created to improve upon the security features of WEP.
WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A
shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or
WPA-PSK
desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the
associated WAP for more advanced security.

The Wi-Fi Protected Setup (WPS) is a standard for establishing a wireless home network. If your
WPS wireless access point supports WPS, you can configure the wireless network connection easily
without a computer.
XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new
document format, which has benefits for portable document and electronic document, developed
XPS
by Microsoft. It is an XML-based specification, based on a new print path and a vector-based
device-independent document format.

6.3. Document Revision List
Version Date Page Description

1.00 13/Apr/2017 - Release
1.01 24/May/2017 P.2–8 Change the pick up roller code for optional tray.

GSPN (GLOBAL SERVICE PARTNER NETWORK)
Area Web Site
Europe, MENA,
https://gspn1.samsungcsportal.com
CIS, Africa
E.Asia, W.Asia,
https://gspn2.samsungcsportal.com
China, Japan
N.America, S.America https://gspn3.samsungcsportal.com
This Service Manual is a property of Samsung Electronics

Co.,Ltd.
© 2017 Samsung Electronics Co.,Ltd.
Any unauthorized use of Manual can be punished under
All rights reserved.
applicable International and/or domestic law.
Printed in Korea

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ProXpress C401x series

2. Product Specification and description

3. Disassembly and Reassembly

4. Alignment and Troubleshooting

i Copyright© 1995-2017 SAMSUNG. All rights reserved.

2.2.6.1. Feeding ....................................................................................................... 2 − 30

Copyright© 1995-2017 SAMSUNG. All rights reserved. ii

4.3. Updating Firmware .................................................................................................................. 4 − 3

iii Copyright© 1995-2017 SAMSUNG. All rights reserved.

1.1. Safety warning

1) Only to be serviced by a factory trained service technician.

2) Use only Samsung replacement parts.

3) Laser Safety Statement

• Wavelength: 788 nm (-13/+12)

• Maximum power of energy output: 12 mW

Copyright© 1995-2017 SAMSUNG. All rights reserved. 1-1

1.2. Caution for safety

1.2.1. Toxic material

1.2.2. Electric shock and fire safety precautions

1-2 Copyright© 1995-2017 SAMSUNG. All rights reserved.

1.2.3. Handling precautions

1.2.4. Assembly and Disassembly precautions

3) Disconnect interface cables and power cables.

7) Handling of the OPC Drum

Copyright© 1995-2017 SAMSUNG. All rights reserved. 1-3

1.2.5. Disregarding this warning may cause bodily injury

1) Be careful with the high temperature part.

2) Do not put fingers or hair into the rotating parts.

4) Ensure the printer is installed safely.

1-4 Copyright© 1995-2017 SAMSUNG. All rights reserved.

1.3. ESD precautions

3) Use only a grounded tip soldering iron to solder or desolder ESDs.

Copyright© 1995-2017 SAMSUNG. All rights reserved. 1-5

2. Product Specification and description

2.1. Product Specification

2.1.1. Product Overview

2-1 Copyright© 1995-2017 SAMSUNG. All rights reserved.

Product Specifications are subject to change without notice.

2.1.2.1. General Specification

Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-2

2-3 Copyright© 1995-2017 SAMSUNG. All rights reserved.

2.1.2.2. Print Specification

Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-4

2.1.2.3. Paper Handling Specification

2-5 Copyright© 1995-2017 SAMSUNG. All rights reserved.

2.1.2.4. Software and Solution

Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-6

Item Model Name Average yield Remark

• Approx. 20,000 pages (Mono

2-7 Copyright© 1995-2017 SAMSUNG. All rights reserved.

2.1.2.6. Maintenance Parts

Item Part Code Life Remark

Item Model Name Remark

Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-8

2.2. System Overview

2.2.1. Front View

1 Output support tray

5 USB memory port