CADWorx Installation
CADWorx Installation
Installation
Version 20.2 (2020 R2)
Thursday, July 29, 2021
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CADWorx Installation 2
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CADWorx Installation 3
Introduction to CADWorx Installation
Contents
Introduction to CADWorx Installation ....................................................................................................... 6
What's New in CADWorx Installation ...................................................................................................... 7
Installation .................................................................................................................................................. 10
Quick Start ............................................................................................................................................ 10
CADWorx Installation ............................................................................................................................ 10
Install in Silent Mode ...................................................................................................................... 12
Setup Profile ................................................................................................................................... 15
Software Installation on Network Drive ................................................................................................. 16
Licensing .................................................................................................................................................... 19
Uninstall...................................................................................................................................................... 20
Uninstall CADWorx ............................................................................................................................... 20
Uninstall in Silent Mode .................................................................................................................. 20
CADWorx Installation 4
Introduction to CADWorx Installation
Index ........................................................................................................................................................... 50
CADWorx Installation 5
SECTION 1
CADWorx Installation 6
What's New in CADWorx Installation
Version 20.2 (2020 R2)
The following changes have been made for this release:
CADWorx is now compatible with AutoCAD 2022.
CADWorx is now compatible with BricsCAD 21.
CADWorx Installation 7
SECTION 2
For the most up to date AutoCAD system requirements, check the Autodesk website.
Beginning with Windows 10 and Oracle 12.1.0.2, Microsoft and Oracle will enforce the
Internet Host Table Specification RFC 952 which mandates that component hostname
labels can contain only alphanumeric characters. Host names using underscores (‘_’) are
not allowed. Refer to Oracle Support Articles 1603775.1 and 1957895.1 and Microsoft KB
101785.
CADWorx Installation 8
CADWorx Software Recommendations
BricsCAD 21
BricsCAD 20.2
BricsCAD 19.1.11
The operating system compatibility is based on BricsCAD used:
BricsCAD 21: Windows 10
BricsCAD 20.2: Windows 10
BricsCAD 19.1.11: Windows 10
CADWorx Installation 9
SECTION 3
Installation
Install CADWorx on the system hard drive using the setup.exe installation file located on the
CADWorx product CD. The installation process is relatively simple. As you go through the
installation process, the software prompts you for required information.
If Autorun is enabled, the setup procedure starts when you insert the CD into the
CD-ROM drive. If the installation does not start automatically, double-click setup.exe
Quick Start
1. Run the SETUP.EXE.
2. To start CADWorx, click the icon created during installation.
3. Follow the dialogs will carry the user through the rest of the installation.
4. First time run of the program will require certain startup parameters to be set. Most of the
time, the defaults will be sufficient.
CADWorx Installation
The installation is similar to most other Windows installations. The following information is
required:
What drive is used?
Which version of CAD does CADWorx use?
Where will CADWorx be installed?
When installing a new version of CADWorx, the CAD profile settings are reset. When
updating to a new version of CADWorx the CAD profile settings are not reset.
You must be logged in with administrator privileges to run the installer. If you do not have those
privileges, the software prompts you to run as an administrator. You must also have elevated
privileges to run the silent install instructions. Run and close the CAD platform you plan to install
on one time before you install CADWorx.
To install CADWorx
1. Open the media received from Hexagon PPM, then double-click to run
CADWorxPlantSetup.exe.
2. Click Start Setup.
If you have a previous version of CADWorx installed, the software prompts you
with the option to uninstall it before installing the current version.
Click Continue to install the current version and retain the previous version.
CADWorx Installation 10
Installation
Click Uninstall to remove the previous version prior to installing the current version.
Click Exit to terminate the installer.
3. Type the user name in the User Name box.
4. Type the company name in the Company Name box.
5. Select the software required for installation.
6. Click (Version) to expand the software selection, and then type the serial number provided
by Hexagon PPM.
The Editor does not require a serial number.
7. Select the platform version with which to run CADWorx .
8. Type the location drive and folder in Install Path, or click the browse ellipsis to navigate
to a folder. To use the default, click Next.
9. Clear Run Redistribute if you want to manually install redistributables later.
You must install the redistributables at a later time for the software to
function correctly.
10. Select the I agree to the license agreement and conditions check box, and then click
Install.
11. If the User Account Control dialog box displays, click Yes.
During the installation process, a progress bar displays along with the status of the
installation process.
To view the readme, select the View Readme check box. The readme file
displays after you click Finish.
12. Click Finish.
CADWorx Installation 11
Installation
You must have administrative level rights to run the installer in silent mode. You must select
Run as Administrator from the right-click menu when stating the DOS prompt.
Ensure you are in the directory of the Setup.exe file.
Example:
[Root Directory]\CADWorxPlantSetup.exe /install /silent /log "C:\SetupLog.log"
USERNAME="HexagonUser" COMPANYNAME="Hexagon" TARGETDIR="C:\CADWorx 2020
R2" SLAACCEPT="YES" ACAD_VERTICAL_VERSION="ACAD|2020" or
BCAD_VERSION="BCAD|2020"
ADDLOCAL="CORE_FEATURE,PLANT_FEATURE,SPECEDITOR_FEATURE,EQUIPMENTE
DITOR _FEATURE,PIDPRO_FEATURE,OBJECTENABLER_FEATURE"
CADWorx Installation 12
Installation
PLANT_SERIALNUM="00000000000000" PIDPRO_SERIALNUM="000000000000000"
RUN_REDISTRIBUTE="YES" UNINSTALL_PREVIOUS_VERSION="YES"
The installer modify feature can only be performed through Add/Remove Programs.
All values must be typed with quotations.
TARGETDIR Specifies the location folder for the Ex. "C:\CADWorx 2020"
CADWorx install. Any available
location on your machine.
CADWorx Installation 13
Installation
CADWorx Installation 14
Installation
Setup Profile
Enables you to start CADWorx in different versions of the CAD platform. You need to run the
Setup_Profile utility with Administrator privileges.
Select CADWorx
Enables you to select the version and product you want to run.
CADWorx Version
Specifies the version of CADWorx you want to run.
CADWorx Product Location
Specifies the location of the CADWorx installation for the product you select from the
Product List.
CADWorx Installation 15
Installation
Product List
Specifies the product you want to run, such as Plant or P&ID.
Select the CAD platform
Enables you to select the version of the CAD platform you want to run for the CADWorx
version.
CAD Product Location
Specifies the location of the CAD platform version selected in the CAD Version List.
CAD Version List
Specifics the version of CAD platform you want to run. This list only displays available
and supported versions of the CAD platform.
CADWorx Installation 16
Installation
Although the actual name of the software installation folder can be user-specified, the
\System and \Support folder names are fixed and created automatically during the installation
process. Renaming either of these sub-folders causes the software to generate errors and fail.
Renaming the sub-folders causes the software to generate errors and fail.
If users are allowed to modify the specifications and/or component data files, these default
folders must also allow full access. Specification files are found in the [Product Folder]\Spec
folder. Pipe Support Steel Data files are found in \Steel_I, and \Steel_M folders and you can
reference the data in the .prj or psl. After the software is installed, you can use the configuration
within the Pipe Setup to move folders to a user-specified location. For more information, see
Setup in the CADWorx Plant Help.
When the software is installed on a network drive, each client computer must contain the
command line directives in the icon to properly locate and run the software. The easiest way to
create the icon is to run the CADWorx Plant Setup Profile on the client computer.
CADWorx can be run on a network or on stand-alone computers. Three different network
installation configurations are possible.
1. Software is installed on a network drive. A green local hardware lock is attached to all client
computers.
2. Software is installed on a network drive or on individual client computers. A red lock is
attached on a network system, and subsequently accessed by multiple users.
3. Software is installed on a network drive. Local hardware locks and a network hardware locks
are used.
Prerequisites:
You must map the network location to a drive. When you install to a Universal Naming
Convention location, manually update the profile settings after running the settings on the
client computer. Map the network location to a drive such as U:\ for example.
The drive letter that you select for the mapped drive of the network location must match the
mapped drive letter on the client location. For example, if you install CADWorx Plant from
computer X on the mapped drive U:\ to the CADWorx 2018 folder, then that same mapped
drive letter U:\ on another client computer must point to the same location.
You must install the same version of AutoCAD or BricsCAD in the same location on both the
network computer and the client computer. For example, you install AutoCAD 2018 on the
network computer, and CADWorx 2018 on the network computer, then you must also install
AutoCAD 2018 on the client computer.
The install network computer and the client computer must be located on the same network
or domain.
You must allow the client computer the same levels of read/write access to folders outlined
in the Installation Guide.
CADWorx Installation 17
Installation
5. Copy the CADWorx Plant icon shortcuts from the network computer desktop to the client
computer.
6. Run CADWorx Plant, Equipment, P&ID, or any of the other software shipped with the
CADWorx 2018 installation.
CADWorx Installation 18
SECTION 4
Licensing
CADWorx supports Intergraph Smart® Licensing. For complete installation and configuration
instructions, see the Smart Licensing documentation.
CADWorx Installation 19
SECTION 5
Uninstall
Uninstall instructions for CADWorx are as follows.
Uninstall CADWorx
1. Click Start > Control Panel.
2. Under Programs, click Uninstall a program.
3. On the Uninstall or change a program list, double-click CADWorx (version). Alternatively,
click CADWorx (version), and then click Change.
4. Click Modify.
5. Select Uninstall.
6. If you receive the User Account Control dialog box, click Yes.
CADWorx removes.
7. Click Finish.
The uninstall closes.
CADWorx Installation 20
SECTION 6
Database Setup
Database setup is optional for CADWorx. This section is provided for those clients who choose
to use a Database with CADWorx.
ODBC Drivers
All databases associated with CADWorx use 64 bit ODBC (Open DataBase Connectivity)
drivers. CADWorx will install the required ODBC drivers if they are not already present.
After you install the software, the CADWorx User Data Sources list displays:
CADWorx Installation 21
Database Setup
ODBC drivers that are configured correctly ensure that CADWorx performs correctly. The
following figures show the ODBC driver information.
CADWorx Installation 22
Database Setup
To set up an SQL Server data source name, review the instructions in the [Product
Folder]\System\SQLServer.txt file. The following figure shows the SQL Server data source.
CADWorx Installation 23
Database Setup
2. Hit the Add button, and select Oracle ODBC Driver. The name "Oracle in
OraDb11g_home1" may be different on your system.
3. In the next dialog, type in the following:
For CADWorx P&ID:
Data Source Name: P&ID_ORACLE
Service Name: CWORA11g
The Data Source Name must be P&ID_ORACLE. The service name can be whatever
you selected for the database name.
For CADWorx Plant:
Data Source Name: PLANT_ORACLE
Service Name: CWORA11g
The Data Source Name has to be PLANT_ORACLE. The service name can be
whatever you selected for the database name.
For CADWorx IP:
Data Source Name: IP_ORACLE
CADWorx Installation 24
Installing and C
Topics
Install Microsoft SQL Server 2012 ................................................. 26
Install any Required SQL Server 2012 Upgrades ......................... 29
Verify Automatic Startup of Microsoft SQL Server 2012 Services 29
Register the Microsoft SQL Server ................................................ 30
Assign System Administrator Privileges for SQL Server 2012 ...... 30
Create a SQL Server Database Alert ............................................ 31
SQL Server port assignments........................................................ 34
CADWorx Installation 25
Installing and C
3. Click Installation, and then select the New SQL Server stand-alone installation or add
features to an existing installation option.
4. As you go through the installation process, make sure you install the Setup Support Files
and review any Setup Support Rules that identify potential problems.
5. Enter your SQL Server 2012 product key provided by Microsoft, and click Next.
6. Accept the license terms, and click Next.
CADWorx Installation 26
Installing and C
Wait while the SQL Server Setup files are installed on the computer.
7. Click Next.
8. Select SQL Server Feature Installation, and click Next.
CADWorx Installation 27
Installing and C
12. Define your instance name and the instance root directory. Click Next.
13. Verify the disk space requirements, and then click Next.
14. On the Server Configuration page, specify a domain account name with administrative
privileges on the system to be used. Also, set Automatic as the Startup Type and
continue.
CADWorx Installation 28
Installing and C
15. Select the Collation tab. Use locale-specific collation. These collation settings include the
character set, sort order, and other locale-specific settings.
18. Specify at least one SQL Server Administrator. You will need this administrator login later to
open SQL Server Management Studio.
19. Click Next, and complete the installation as prompted.
If any errors occur during installation, refer to the Summary Log for more information and
contact Intergraph Support for further assistance.
The MSSQL service is appended with the named instance you specified when you
installed Microsoft SQL Server. For example, if you installed SQL Server as an instance
named Instance1, the service displays as MSSQL$Instance1.
3. To change the Status or Startup Type fields, right-click the service name, and select
Properties from the shortcut menu.
CADWorx Installation 29
Installing and C
a. On the General tab, select Automatic from the Startup type list.
b. In the Service status section, click Start.
c. Click OK.
CADWorx Installation 30
Installing and C
3. Type the user account to be assigned administrative privileges in the Login name text box.
For example, type AdminUser1.
4. Select Server Roles under the Select a page heading to display the Server Roles list.
5. In the Server Roles list, select the sysadmin check box.
Administrators need the sysadmin role. Standard users need public, db_datareader, and
db_datawriter database role membership mapping to each one of the CADWorx
databases. Standard users also need Execute permission to each database.
We do not recommend granting standard users db_owner permissions as it gives the
users a very high privilege to the database.
6. Click OK.
CADWorx Installation 31
Installing and C
3. Expand Data Collector Sets in the tree view and right-click on User Defined.
4. Select New > Data Collector Set from the shortcut menu.
5. Type the name you want to use for the data collector set, click Create manually
(Advanced), and then click Next.
10. Select a counter in the Select counters from list list, and then click Add.
CADWorx Installation 32
Installing and C
13. In the Limit box, enter a threshold value. Depending on the object you selected, the alert
will be generated when the value for the counter is more than or less than the threshold
value. Click Next to continue.
14. Click Finish.
Your new data collector set displays in the User Defined page.
15. To configure the alerts, double-click on your data collector set name and then right-click the
data collector. Select Properties from the shortcut menu.
16. On the Alerts tab, you can set additional alerts and define the unit of time for the duration of
the sample interval.
17. Set options in the Alert Action and Alert Task tabs to specify the actions to occur each
time the alert is triggered.
18. Click OK to close the Properties dialog box and activate the alert settings.
For more information about using System Monitor and setting up SQL Server
alerts, see the documentation delivered with Microsoft SQL Server and Windows Server.
CADWorx Installation 33
Installing and C
1433 TCP From client to server; from server to client SQL Server Instance
1434 UDP From client to server; from server to client SQL Browser
CADWorx Installation 34
APPENDIX A
Topics
Oracle Server Configuration .......................................................... 35
Install Oracle Database 11g Release 2 Server Software (11.2.0.2)
....................................................................................................... 36
Delete the Default Oracle Database .............................................. 40
Create the Smart 3D Oracle 11g Database................................... 40
Oracle Post-Installation Requirements .......................................... 46
CADWorx Installation 35
Appendix: Install and Configure Oracle Software
CADWorx Installation 36
Appendix: Install and Configure Oracle Software
12. Specify the Oracle Base location for the base folder and the Software Location for the
home folder by browsing to the location, and click Next.
13. Select General Purpose / Transaction Processing in the Select Configuration Type
screen, and click Next.
CADWorx Installation 37
Appendix: Install and Configure Oracle Software
14. Specify the Global database name and Oracle Service Identifier (SID) values in the
Specify Database Identifiers screen, and click Next.
CADWorx Installation 38
Appendix: Install and Configure Oracle Software
15. Select the Memory tab on the Specify Configuration Options screen, and select the
Enable Automatic Memory Management option. The percentage of memory allowed for
an instance of Oracle should not exceed 40%. If you have more than one Oracle instance
on this server, the allocated memory should not exceed 40% of the system memory.
16. Select the Character sets tab on the Specify Configuration Options screen and select
the Use Unicode (AL32UTF8) option.
All products in SmartPlant Enterprise that participate in integration should set their
encodings to Use Unicode (AL32UTF8) for the Database Character Set option, and to
AL16UTF16 - Unicode UTF-16 Universal character set for the National Character
Set option.
For more information about the Character sets option, see your Oracle installation
documentation.
17. Select the Security tab on the Specify Configuration Options screen, and choose your
security settings option.
18. Select the Sample Schemas tab on the Specify Configuration Options screen, and select
the Create database with sample schemas option. Click Next.
19. Select the Use Database Control for database management option on the Specify
Management Options screen. You can also enable notifications through email with this
option.
20. Select File System in the Specify Database Storage Options screen and specify a
database file location. Click Next.
21. Specify your recovery options in the Specify Recovery Options screen, and click Next.
CADWorx Installation 39
Appendix: Install and Configure Oracle Software
CADWorx Installation 40
Appendix: Install and Configure Oracle Software
2. In the Database Configuration Assistant screen, select Create a Database, and click
Next.
3. In the Database Template screen, select the Custom Database option, and click Next.
4. Enter the name of the new database in the Database Identification screen. Generally, the
Global Database Name and the SID are identical. These names can be no longer than
eight characters.
CADWorx Installation 41
Appendix: Install and Configure Oracle Software
5. In the Management Options screen, click Next without changing the default selections.
Configure Enterprise Manager and Configure Database Control for local management
are the default options.
6. In the Database Credentials screen, select a security option and provide the appropriate
information. Click Next.
7. On the Database File Locations screen, select File System and Use Common Location
for All Database Files. Browse to the appropriate files location, and click OK.
A subfolder is created in the folder you choose and is named with the SID you provided
CADWorx Installation 42
Appendix: Install and Configure Oracle Software
earlier in step 4.
8. Click Next.
9. If the database will not be used in a Global Workshare Configuration, select Specify Flash
Recovery Area in the Recovery Configuration screen, and click Next.
If the database will be used in a Global Workshare Configuration, select Enable Archiving
and click Edit Archive Mode Parameters. Select Automatic Archiving to specify the
location of the archive log files.
CADWorx Installation 43
Appendix: Install and Configure Oracle Software
10. In the Database Content screen, select the Enterprise Manager Repository option and
click Next.
11. Select the Memory tab on the Initialization Parameters screen and select the Typical
option. The percentage of memory allowed for an instance of Oracle should not exceed
40%. If you have more than one Oracle instance on this server, the allocated memory
should not exceed 40% of the system memory.
12. On the Sizing tab, configure the Processes option based on this formula.
CADWorx Installation 44
Appendix: Install and Configure Oracle Software
All products in SmartPlant Enterprise that participate in integration should set their
encodings to Use Unicode (AL32UTF8) for the Database Character Set option, and to
AL16UTF16 - Unicode UTF-16 Universal character set for the National Character
Set option.
For more information about the Character Set options, see your Oracle installation
documentation.
14. Select the Connection Mode tab, and select Dedicated Server Mode.
15. In the Connection Mode tab, select All Initialization Parameters.
16. Click Show Advanced Parameters.
The parameters required by CADWorx in are listed below:
Name Value
db_files 1000
distributed_lock_timeout 180
open_cursors 3000
os_authent_prefix ""
processes 200
undo_retention 3600
17. Click Close after the changes have been made, and click Next on the Database
Configuration dialog box.
The control files should be divided among multiple physical hard drives. This file
is needed by the database to start.
18. Verify that the path in the Tablespaces folder is correct for SYSAUX, SYSTEM, TEMP,
UNDOTBS1, and USERS.
The information in the Datafiles and Redo Log Groups folders can retain the
default settings as long as the folder path does not need updating.
19. Create an additional Redo log file, and set the Redo log file size for each group to 512000 K.
20. Click Next.
The Creation Options screen allows you to save your database configuration as
a template file, and also allows you to generate database creation scripts.
CADWorx Installation 45
Appendix: Install and Configure Oracle Software
Not every setting is preserved in the template file. If you re-use template
files, check the parameters carefully to verify the settings are correct.
21. When you have finished configuring the database, click Finish.
The first 15% of the creation process validates the configuration settings. After
the first 15% of the process has successfully passed, the database creation succeeds
without any errors.
22. After the Database Configuration Assistant completes the database creation, click Exit.
See Also
Oracle Post-Installation Requirements (page 46)
Install and Configure Oracle Server Software (page 35)
Appendix: Install and Configure Oracle Software (page 35)
CADWorx Installation 46
Appendix: Install and Configure Oracle Software
5. Specify the Oracle Base location for the base folder and the Software Location for the
home folder by browsing to the location, and click Next.
6. Select the product components to install in the Available Product Components screen,
and click Next.
7. Wait while the software performs the prerequisite checks, and click Next.
8. Click Install in the Summary screen and wait while Oracle client installs.
The Oracle Net Configuration Assistant displays.
CADWorx Installation 47
Appendix: Install and Configure Oracle Software
10. In the Welcome to the Oracle Net Configuration Assistant screen, click Next.
CADWorx Installation 48
Appendix: Install and Configure Oracle Software
For Oracle 11.2.0.2 32-bit client you must install Patch 22 now. Stop the service
OracleMTSRecoveryService if it exists and disable the service
DistributedTransactionCoordinator BEFORE you install Patch 22.
For Oracle 11.2.0.4 32-bit client there is no patch installation requirement.
See Also
Delete the Default Oracle Database (page 40)
Install and Configure Oracle Server Software (page 35)
CADWorx Installation 49
Index
A Q
Appendix Quick Start • 10
Install and Configure Oracle Software •
35 R
Assign System Administrator Privileges for
SQL Server 2012 • 30 Register the Microsoft SQL Server • 30
C S
CADWorx Installation • 10 Setup Profile • 15
CADWorx Software Recommendations • 8 Software Installation on Network Drive • 16
Create a SQL Server Database Alert • 31 SQL Server port assignments • 34
Create the Smart 3D Oracle 11g Database •
40 T
Technical Support • 51
D
Database Setup • 21 U
Delete the Default Oracle Database • 40 Uninstall • 20
Uninstall CADWorx • 20
I Uninstall in Silent Mode • 20
Install and Configure Oracle Server
Software • 35 V
Install any Required SQL Server 2012 Verify Automatic Startup of Microsoft SQL
Upgrades • 29 Server 2012 Services • 29
Install in Silent Mode • 12
Install Microsoft SQL Server 2012 • 26
Install Oracle Database 11g Release 2
W
Server Software (11.2.0.2) • 36 What's New in CADWorx Installation • 7
Installation • 10
Installing and Configuring Microsoft SQL
Server 2012 • 25
Introduction to CADWorx Installation • 6
L
Licensing • 19
O
ODBC Drivers • 21
Oracle 11g Release 2 32-bit Client
Installation • 46
Oracle ODBC Driver Setup • 24
Oracle Post-Installation Requirements • 46
Oracle Server Configuration • 35
CADWorx Installation 50
Technical Support
For the latest information on CADWorx , visit Hexagon PPM (https://hexagonppm.com/).
For current on-line support information, including knowledge base, technical tips, and
downloads, visit Intergraph Smart Support
(https://hexagonppm.com/support/ppm-smart-community).
You can contact Hexagon PPM Technical Support or Sales:
CADWorx & Analysis Solutions Dealer Support
(http://www.coade.com/Support/Dealers.shtml) or CADWorx & Analysis Solutions General
Support (http://support.intergraph.com/Default.asp)
Sales E-mail: sales.cas.ppm@hexagon.com
In order to provide technical support, Hexagon PPM needs to know what version of CADWorx,
AutoCAD or BricsCAD, and what Windows you are using. To determine this information, follow
the steps outlined for the product you are using:
Datasheets Click Help > About to display a dialog box that contains
the required information.
In addition to the information above, the table below lists the additional files that are usually
required to assist Hexagon PPM in resolving your technical issues:
CADWorx Installation 51
Technical Support
CADWorx Plant (Piping, HVAC) Email the CAD model drawing (DWG) files.
If the model consists of several line numbers,
indicate in the email which line numbers you are
having issues with.
If the model consists of many drawing files with
dependent reference drawings (XREFs), use the
CAD platform ETRANSMIT command to create a
ZIP file of all the drawings used in the master
model.
Configuration File (CFG).
Project File(.prj), Catalog File(.cat), and Pipe
Support Library Files (.psl).
CADWorx Plant (component data file Email information about the part's dimension from the
creation) manufacturer's catalog.
CADWorx Isogen Email the CAD model drawing (DWG) files, any
isometrics generated by Isogen, and the Isogen
style files.
If the model consists of several line numbers,
indicate in the email which line numbers you are
having issues with.
Model (DWG)
Created Isometrics
A backup of the Isogen Style
Extraction Logs
CADWorx Equipment to PV Elite Email the CAD model drawing (DWG) file and PV Elite
interface input file (*.pvdb).
PV Fabricator Email the CAD model drawing (DWG) files and PV Elite
input file (*.PVI).
CADWorx Installation 52
Technical Support
CADWorx P&ID or CADWorx IP Email the complete P&ID project, which includes
Project.CFG, Database.TBL, Map.TBL, and all the
DWG, and MDB files. Usually, all of these files are
located in one folder.
If the project has many P&ID drawing files, indicate
which P&ID drawings and components you are
having issues with.
If you are experiencing database errors, include the
file [Product
Folder]\P&ID\System\Sql_Error_Log.TXT.
If you are emailing MDB files, use a compression
utility such as WinZIP. Most email servers have
restrictions on transmitting MDB attachments.
CADWorx Datasheets Email the datasheets MDB file and any datasheet file
generated (XLS).
If emailing MDB / XLS files, use a compression
utility such as WinZIP. Most email servers have
restrictions on transmitting MDB / XLS attachments.
CADWorx Plant to CAESAR II Email the CAD model drawing (DWG) file and CAESAR
interface II input file (*._A, *.C2).
Run the CADWorx GETALLSPECDATAFILES
command to copy all specifications and data files
used in the model into sub-folders under where the
model drawing file is located.
Zip the contents of these folders and email the ZIP
file to Hexagon PPM Support.
If the model consists of several line numbers,
indicate in the email which line numbers you are
having issues with.
CADWorx Design Review Email the CAD model drawing (DWG) files.
If the model consists of several line numbers,
indicate in the email which line numbers you are
having issues with.
If the model consists of many drawing files with
dependent reference drawings (XREFs), use the
CAD platform ETRANSMIT command to create a
ZIP file of all drawings used in the master model.
CADWorx Installation 53
Technical Support
CADWorx Design Viewer Email the CAD model drawing (DWG) files and the
*.CDR file.
If you are attaching large or multiple files to your Smart Support Service Request, use a
compression utility such as WinZIP.
If you cannot attach your drawing files, then try to duplicate the issue in a new drawing with
as few components as possible. If the issue can be duplicated in a new drawing, attach the
duplicate drawing to Hexagon PPM.
For hardware lock issues, first verify that you have a Hexagon PPM hardware lock.
CADWorx Plant Professional, CADWorx P&ID, CADWorx P&ID Professional, CADWorx
Structure use the Hexagon PPM hardware lock for licensing. For more information, see
Licensing in the CADWorx Installation Users Guide or the CADWorx Structure Installation
Guide.
CADWorx Installation 54