Memcom+ Emergency

Telephone
Installation Guide
Ref No. 453 920 (ML) GB Version 3

System Components

Cable Housing

Terminal Block

External Microphone

Memcom+ Unit

1
Installation
TOC – Top Of Car Version 453 211

1. Using the screws provided, install the Memcom+ unit

to the top of the lift car. The rubber feet must not be
removed as this can create feedback.

2. Connect the telephone line, the lift alarm push button

and any required accessories as per the wiring diagrams
shown on Page 3 of this guide.

3. The Memcom+ TOC 4m external microphone will need

installing into the COP or to a high position in the car, such
as in a false ceiling or air vent. It may be necessary to test
the optimum microphone location.

4. It must be possible to safely disconnect the Memcom+

from the incoming power supply, so that both the positive
and the neutral lines are no longer live. To avoid accidents,
the power supply must be turned off before handling the
power cables.

Order Avire part no.: 450 880-06 for recommended

switched spur solution.

Earthing not required for 24VDC operation. Connect 0VDC

connection first if 24VDC supply is not turned off.

COP - Car Operating Panel Version 453 200

453/201

1. Install the Memcom+ Unit to the back of the lift car

operating panel in advance.

2. Connect the telephone line, the lift alarm push button

and any accessories required.

3. It must be possible to safely disconnect the Memcom+

from the incoming power supply, so that both the positive
and the neutral lines are no longer live. To avoid accidents,
the power supply must be turned off before handling the
power cables.

Order Avire part no.: 450 880-06 for recommended

switched spur solution.

2
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Phone cable colours vary

from site to site, please check
local wiring diagrams

90-230V AC* Input

Service Counter
MPS stations (492 021) connected in parallel 12-230V AC/DC

24V DC Input

Door Filtering

Siren External PSU

5-24V DC Input
required

+ - Lift Status
+
Common Input
0V 0V 0V 12 & 13
0V

* not required for

End of Alarm 453 200 24V DC only COP
Alarm Light Speak Light Alarm Button (Optional) N/O 453 211 24V DC only COP
Default N/O

Wiring into a proprietary system?

Whether you are looking to wire into the alarm push button or pictograms in an installed lift, or trying to integrate the Memcom+ unit into a Lift Monitoring system, we can help. We
have wiring diagrams available to explain how to wire in the unit, pre-connected wiring looms and a trained technical service team to ensure the installation is clear and simple.

3
 Installation

External
External Speaker Inductive 12VDC Output RS232 Connector
Microphone (permanent)
Connector Loop
Connector
Connector

4
Quick Start Guide

Language Selection Quick Start Menu Process Guide

The first time the Memcom unit is
+

powered up, it will automatically

load the language selection. Using + Select the accessories you have attached to
the up and down arrows scroll to the Step 1 Accessories the unit by pressing # to select / deselect
required language and press #. each option

Once you have selected the correct + Using the keypad, enter the first alarm
language the Memcom+ will load the telephone number.
Quick Start menu, which is mapped Step 2 Alarm No 1 + Select the protocol required from the list
out to the right. which includes Guided, Unguided, Memco,
P100 and Contact ID.

+ Using the keypad, enter the telephone

Menu Controls number of the software system for Technical
calls.
+ Set to 03308084733 & P100 for Avire Hub. If
using Memcom with DCP, set parameter P035
Scroll up Step 3 Tech. No to 03308084733 to enable Background calls
over data.
+ Select the protocol required from the list.
+ The unit will ask if you want to use the same
Scroll Down number for background calls, press # to
accept and * to reject.

#
+ If you have accepted to copy the telephone
number from the Tech No, you can skip this
Forward / Accept option.
+ Set to 03308084733 & P100 for Avire Hub. If

*
Step 4 Background No. using Memcom with DCP, set parameter P035
to 03308084733 to enable Background calls
Back / Cancel over data.
+ If not, enter the telephone number required
+ Select the protocol required from the list
Simply follow the quick start guide
on this page to set up the essential + If you require a volume different to the
default volume, press the up and down
programming of the unit. Step 5 Volume arrows until the desired volume is reached
+ Press # to confirm
If you require details of the full menu
structure available then please refer
to pages 7-14 of this guide. + To record a Location Message, press 2 to
start recording
Step 6 Location + Press # to end the recording
+ Press 1 to play the message back

Avire Hub + Only required when using Memco, P100 or

The Avire Hub is our cloud platform ContactID protocols. Default setting matches
for monitoring Avire emergency the ID code printed on the unit label - should
Step 7 ID Code only be changed if required to match an
communication systems. Users older unit being replaced, or if a company-
can set up and maintain their specific numbering scheme is used.
own database of lift emergency
telephones and the Avire Hub will + If you are attaching more than the one
receive emergency and test calls. The Memcom unit to a single telephone line, you
Avire Hub can also remotely program Step 8 Network ID need to assign each unit a network ID
the telephone units, saving time and + The first unit would have an ID code of 1, the
second unit 2, the third unit 3 and so on.
money and reducing the number of
site visits required.

Please contact your local sales office Note: The quickstart menu also contains Step 9: Time and Step 10: Date
for access to the Avire Hub. but these can be ignored if using the Memco protocol for background calls
(Memco protocol auto-syncs date and time with call centre).
www.avire-global.com

You have now finished the essential programming, If

you are in an option, press * to return to the Quick Start
Menu. Then, to exit programming mode Press * and
select the action required upon exiting from this list.

5
Testing and Operating Mode
The status of the unit is shown on the top row of the idle 1. Programming
screen. If there are no faults, it will display ‘Status OK’. Press 1 to access the standard programming menu.

Status OK Old Programming Mode – to program the Memcom+ unit

1:Programming using the Old Menu (code based) programming options,
simply press * followed by the passcode for the unit and
confirm by pressing # (default- *1234#) from the Idle
screen. A map of this menu is displayed on page 12 of this
document.

Menu Controls 2. Call Log

Displays the last 64 call events logged by the unit.
3. Event log
Scroll up Displays the last 64 events for the unit.
4. System Info
Displays the current system information for fault
Scroll Down diagnostics. Use the information shown in this section as
directed by the Avire Service Team if required.
5. Service Count
Enter the option number required Displays service count information if active.

Recent count is:

*
00000000
Back / Cancel
Service Due in:
00000500

Total Count is:

00000000
You can use the up and down arrow to navigate through
the options. Enter the option number to enter that option.
Overdue by:
00000042
Menu Structure

Status OK 6. Fault Log

1:Programming
Displays information on all active faults – gives time and
date and fault mode.
2:Call Log
3:Event log 6:Fault Log
1:Programming
4:System Info
5:Service Count 7. End of Alarm
Displays the current system information for fault Allows the alarm state to be reset. The message “7:End of
diagnostics Alarm’ will flash on the top row of the idle screen until the
7 key is pressed to reset it.
Fault Detected
If a fault is detected, then ’6: Fault Log’ will flash on the 7:End of Alarm
top row of the idle screen as below. Press 6 to view the 1:Programming
fault log.
6:Fault Log Installation and essential programming are now complete,
1:Programming please refer to Full Programming Options section on the
following pages of this guide if further programming is
Alarm activated – End of Alarm required.

If the alarm state is activated i.e. an alarm call has been

placed. The unit will remain in alarm state until the ‘End of
Alarm’ is activated. Press 7 to end the alarm.

7:End of Alarm
1:Programming

6
Full Programming Options
Quickstart > Menu Sections
Accessories > Quick Start
Alarm no.1 The quick start menu consists of 8 menu options required for quick setup.
Please refer to the previous page in this guide for more information.
Tech.no.
Background no.
Volume
Location
ID Code
Network ID
Time
Date

Menu Sections
Tel. Numbers >
Alarm no. 1 Tel. Numbers
Alarm no. 2 Alarm no.
Alarm no. 3
Up to four alarm telephone numbers can be programmed in the Memcom+
Alarm no. 4 unit.
Tech.no. Using the keypad, enter the first alarm telephone number.
Background no.
When using a Hotline, enter the telephone number as 0. This is only required
Call attempts if the Hotline option has not already been set in System Config+, otherwise
the menu automatically displays the protocol list without the need to enter
any number.

Select a protocol required from Fig 1 (on the left), scroll to the preferred
Guided Voice Unit will play a Guidance
protocol and press # to confirm.
Message (see page 10) to the
call centre when answering an
alarm call
Note: When connecting to a PBX/PABX, insert the number required to get
Unguided No message is played when a an outside line, followed by a pause (*), followed by the telephone number.
Voice alarm call is answered. i.e.. 9*01344854000
NOTE: If ‘Auto Location’ has
been selected in ‘System If further alarm numbers are required, repeat this process for each alarm.
Config+’ then the location
message WILL automatically
play at the start of the call. Tech. no.
Memco Protocol required if receiving
The Memcom+ can place Technical alert calls to signal faults with the system.
background test calls with the
Avire Hub or ETR.
A Technical alert is a non-scheduled event e.g. from a Technical Input or low
battery with no main power.
P100 Protocol required if receiving
background test calls in the All other diagnostics are checked during a scheduled Background Call (see
Avire Hub. Can also be used
with other P100 compatible below). As standard this number is attempted the number of times indicated
software. by the 5th digit in Call Attempts (see below Call Attempts) screen before
Contact ID Protocol required if receiving waiting for the next technical alarm. If using the Avire Hub, set Tech no. to
background test calls with 03308084733 and select the P100 protocol. Use Memco protocol when
‘Contact ID’ receiver software
connecting via any other type of GSM or a landline.
Fig. 1
Background no.
To set up the EN81-28 three day test call (background test call) programme
the required telephone number here. If using the Avire Hub, set Background
no. to 03308084733 and select the P100 protocol. Use Memco protocol
when connecting via any other type of GSM or a landline.

Call Attempts

The number of attempts the Memcom+ will make to contact each telephone
number (maximum is 9 attempts per number). The default is ‘999999’; each
digit identifies one of the six programmed telephone numbers.

7
Full Programming Options

Accesories Menu Sections

Audio Setup > Accessories
Phone Line >
The Accessories section is divided into Audio Setup and Phone Line
sub-sections:
Audio Setup >
Int mic/spkr Select this option if the Memcom is not connected to any external
microphone or speaker.

External mic Select this option if the Memcom is connected to an external microphone.

COP Accessory Select this option if connecting the Memcom+ to an Avire COP accessory

Phone Line >

PSTN line Default setting - use for standard phone lines or GSM Gateways (except
for 452 00X)

452 002/003
Hotline
452 000 GSM

Settings >
ID Code
Settings

Volume ID Code
System Config >
8 digit device code, will be transmitted at the beginning of calls to numbers
System Config+ > configured with P100 and Memco protocol.
HW Monitoring >
Volume

Press the up and down arrows to adjust the volume and press # to confirm.

System Config
Multi-dial Sets the unit to call each of the programmed alarm numbers one after the other.

EN81-28 Mode Prevents the unit from accepting incoming calls when not in an alarm state and
requires a passcode to enter remote programming.

Consec. dial Changes the dialling sequence; all call attempts to the first number are completed
before unit attempts to call the second number and so on.

Ext. mic. record Only use if directed by Avire Technical Support

Alt. dial tone Allows system to work with an intermittent dial tone.

TOC int. mic. This option activates the internal mic on the Memcom+ unit during alarm calls form
the unit or during MPS calls. Required if the External Mic does not clearly pick up
speech from the TOC position.

Verbal c/down Units gives a verbal countdown until the emergency call is placed.

N/C alarm push Select option if connecting to a N/C alarm push contact

Service as alm Select option if connecting to an alarm push with voltage to connections 16 & 17

Passcode? Requires a passcode to be entered before accessing the ‘System Config’ menu.

EOA Pictogram Sets the system to keep the alarm pictogram lit whilst the unit is in an alarm state.

Alarm Tone Sets the unit to emit a tone from the internal speaker when the alarm push is
pressed:
- use ext.mic.
- Tech IP2 Note: these options should be used as directed by Avire

8
Full Programming Options
Menu Sections
System Config+

Auto Location x ü When an operator answers an alarm call, the Memcom+ will
automatically play the location message.

NOTE: when programming in the alarm numbers

‘UNGUIDED’ protocol must be selected (see section on Alarm
Numbers for more detail).

Avoid Silence x ü During an alarm call the Memcom+ will not mute its speaker,
unless the operator presses the ‘2’ key on their handset.

Quick Dial x ü Reduces the dial tone detection test from 7 seconds to 3
seconds – prevents issues with exchanges timing out after 4
seconds.

Quick VAD. x ü Allows the Memcom+ to detect speech before the first ring
pulse has been sent down the line.

Dialtone req x ü Requires the Memcom+ to detect a dial tone before it attempts
to dial out.

Lineflt. Alert x ü If the phone line to the Memcom+ is cut, the unit will play an
audible warning message. The message will repeat every 3
minutes unit the phone line is restored.

Hotline x ü Tells the Memcom it is connected to a hotline, allowing any

other of the call protocols to then be selected for use on that
line.

Hardware (HW) Monitoring

Hardware monitoring sets which system elements are checked when

the unit completes its self-check and places a test call. Default
settings are shown below:

Power Supply ü
Battery ü
Phone Line ü
GSM low sig. û
GSM no sig. û
Spkr/mic. ü
GSM Status û

9
Full Programming Options
Menu Sections
Lift Monitor >
Lift Monitor
Tech Inputs >
Service Count > The lift monitor section allows you to detect faults from third party lift
monitoring devices connected to the technical inputs on the Memcom+ unit.
When a fault is detected the Memcom+ will dial out and place a technical alert.

The Lift Monitor section is divided into Tech Inputs and Service Count:. There
are two options for technical inputs:
Tech Inputs IP1 only x ü

IP1 + IP2 (Serv.) x ü

IP1 only – This is the default option which disables the second input. If a
third party device is connected to the Memcom+ unit (connections 11 and 12),
the unit will dial out immediately when a fault is indicated by the third party
device.

IP1 + IP2 (Serv.) – Selecting this option allows customers to use the service
counter (connections 16 and 17) input as a second technical input.

Service Count
Interval Set the number of operations you want the lift to perform before a Technical Alert is
placed by the Memcom+

Live Count This shows a live count of the operations that the lift has performed since the
controller was connected to the Memcom+.

Memcom+ can be connected to the lift controller (connections 16 and 17) to

track the number of operations the lift performs.

The Memcom+ can then be programmed to place a Technical Alert after a set
number of operations (intervals). The Technical Alert will be placed with the
event message “Technical Alarm – Lift in service too long”. This can then be
used to determine when a lift may need to be serviced.

10
Full Programming Options
Menu Sections
Delays > Delays
COP delay The delays can be set to alter the length of the delay
MPS delay before the unit places a call.
TOC delay COP delay - How long (in seconds) each of the alarm
Tech IP1 delay buttons, in the COP, needs to be pressed before an
emergency call is placed. Default is 3 seconds
Tech IP2 delay
Hangup delay MPS delay - ‘MPS’ refers to Multi Point Station
accessories (part number 492 021). How long (in
Answer delay seconds) each of the alarm buttons, on the MPS units,
AC fail delay needs to be pressed before an emergency call is
placed. Default is 3 seconds.
Filt.oride del
BGcall fail TOC delays - how long (in seconds) the alarm button,
in the Memcom+ unit (Top Of Car), needs to be pressed
before an emergency call is placed. Default is 3
seconds.

Tech IP1 delay - The delay before a technical call is

placed, upon receiving a fault signal from a connected
third party device using the Technical Input.

Tech IP2 delay - The delay before a technical call is

placed, upon receiving a fault signal from a connected
third party device using the Technical Input.

Hang up delay - sets time (in minutes) before Memcom+

hangs up a call (talk time).

Answer delay - the number of rings the Memcom+ must

detect before answering any incoming calls. Where
multiple Memcom+ are sharing a line, they must all have
the same Answer Delay set.

AC fail delay - the delay (in minutes) between a loss of

external power to the Memcom and the corresponding
technical call being placed. If the external power is
restored to the Memcom before the end of the delay
period, the call will be cancelled. Default is 0 minutes.

Filt.oride del - how long (seconds) COP alarm button

needs to be held down after standard COP delay
reached to override door filtering as required by EN81-
28:2018.

BGcall fail - how long (minutes) the Memcom will wait

after failed background call attempt before indicating
failure via pictograms as required by EN81-28:2018.

Messages > Messages

Location
Reassurance Location This is the only message that needs recording. The location message is
played to the call centre receiving the alarm call, to inform them of the
Guidance location of the lift.

Reassurance This is the message played to trapped passengers as an alarm call is

being placed.

Guidance If the ‘Guided’ protocol has been selected, this message will be played
to the call centre operator to ask them to select whether to listen to the
Location message or to be connected to the lift car immediately.
11
Full Programming Options
Menu Sections
Time / Date
Time / Date >
Time The time and date can be set by entering the correct values and
confirmed by pressing #
Date

Advanced Settings
Advanced >
Passcode Passcode
Network ID
Enter the passcode required to enter standard programming mode
Next EN81 call when EN81-28 mode is active. (up to 6-digits). This will also become
PBX Frequency the passcode required to access the old menu structure. However,
from the idle screen you will have to press * PASSCODE #
Language >
Pri.rly.mode > Network ID

Pri.rly.o/ride > Set an extension number 1-8 where units share a phone line. All unit
GMT offset IDs on a system need to be unique.

DTMF RX Next EN81 call

Details the next scheduled Background call for the unit.

PBX Frequency (Default 320)

Sets disconnect tone frequency (40-2000Hz in 40Hz steps), if

connected to a PBX which does not use standard tones.

Note: 640 is another commonly used PBX frequency.

Language

Set the language required by entering the following:

English ü
German û
French û
Italian. û
Spanish û

Note: Other languages may also be listed here.

12
Full Programming Options
Menu Sections
Relay Modes

The relay contact on a Memcom+ can be used to switch the power

supply to an external device. The following modes are available:

Pri.rly.mode

Siren û ü Relay contacts close when the Alarm Push is

activated, and open again after the alarm push delay.
Typically used to trigger a siren on the lift car.

Door (NO/CMD) û ü Door release mode, release on command, default

relay state is N/O: The door release is only activated
if the operator presses the ‘8’ key on their handset
during the initial alarm call or any follow-up calls. The
release will then remain activated until the call ends.

Door (NC/CMD) û ü Door release mode, release on command, default

relay state is N/C: The door release is only activated
if the operator presses the ‘8’ key on their handset
during the initial alarm call or any follow-up calls. The
release will then remain activated until the call ends.

Door (NO/ALM) û ü Door release mode, release on alarm push, default

relay state is N/O. The door release is activated
as soon as the Alarm Pictogram is lit, and remains
activated until the End of Alarm signal is received.

Door (NC/ALM) û ü Door release mode, release on alarm push, default

relay state is N/C. The door release is activated
as soon as the Alarm Pictogram is lit, and remains
activated until the End of Alarm signal is received.

PSTN fault û ü The relay contacts default to closed, and open

whenever a PSTN line fault is detected. When the
fault condition is cleared, the contacts return to the
default closed state.

GSM fault ü The relay contacts default to closed, and open

whenever a GSM fault is detected. When the fault
condition is cleared, the contacts return to the default
closed state.

Note: GSM monitoring must first be setup under ‘HW

monitoring.

Tech. fault û ü Technical fault mode - The relay contacts default to

the closed state, opening whenever any technical
fault is detected by the Memcom+. Once the fault
condition has cleared, the contacts close again.

Emg. Lighting û ü Emergency lighting mode - the relay contacts default

to the open state, closing within 1 second of a loss
of external power. This allows the use of the relay to
switch backup power to emergency lighting hardware
during an external power failure. Once external power
is restored, the relay contacts open again.

Spk. Picto û ü If a dual illuminated alarm push is connected to the

relay contacts:

When the call centre answers an alarm call the relay

contact will close and trigger the illumination on the
alarm push; alarm push will remain lit until the call
centre ends the call.

Both Pictos û ü If a dual illuminated alarm push is connected to the

relay contacts:

When the alarm button is pressed the relay contact

will close triggering the illumination on the alarm
push; alarm push will remain lit until the call centre
ends the call.

Low battery û ü Defaults to holding the contacts closed, opening

them when a low battery state is detected.

Pri.rly.o/ride

None û ü
Enables the state of the primary relay contacts to
Open û ü be overridden to open or close regardless of the
operation mode setting.
Closed û ü

GMT Offset

For reference only; will not need updating on the unit.

DTMF RX

Use only if directed by Avire Technical Support.

13
Troubleshooting
Telephone Line
Problem Solution
“No Dial Tone” showing on LCD 1. Disconnect Green Terminal Block and check voltage across Terminals 1 & 2 [24vdc-60vdc
dependent on the type of line used].

2. If no voltage is present, check the telephone socket and the travelling spares/flex used.
“Number is not Recognised” 1. This is a BT Automated Message. Check the number/numbers are correct.
is heard coming from the
Memcom+? 2. If you have a handset, connect it and check the telephone line.

3. If a PBX / PABX is used in the building insert the number required to get an outside line, in
front of the telephone number/s you enter in the unit.

4. 0800 telephone numbers do not work with emergency telephones.

It does not matter which number 1. If you have a Handset, check the telephone line. Lift the handset, and if the line is ringing
is programmed into the unit, it before any keys are pressed – it means the telephone line is a Hotline.
always dials the same number
2. If test shows the line is a hotline, follow the programming options earlier to set up the
Memcom for Hotline operation.
Unit is working on the telephone 1. Enter the value 1 in Delays> Answer Delay, and check using a handset that the telephone line
line, but dialling in is not possible can be dialled from an external telephone number. Change Delays> Answer Delay back to 2 after
test.

2. In the Hardware> System Config option, check that EN81-28 Mode is de-selected.

GSM
Problem Solution
GSM unit is not working correctly 1. Check the SIM card used in a mobile phone, and ensure that the correct SIM card PIN number
or is not recognized by the has been entered in Advanced> SIM PIN
Memcom+ Unit
2. If necessary, deactivate the SIM Card PIN number and the Mailbox.

3. Once GSM has been set up correctly, disconnect it, then reconnect it to the Memcom+ unit.

Wiring

Problem Solution
Only have one set of contacts on 1. Remove the two wires from the Alarm Push and wire directly to Terminals 5&6, then wire two
the Alarm Push, these set off the spares from Terminals 9&15 to the back of the Alarm Push.
Alarm & Siren
Alarm Push button is not working 1. It may be that the Alarm Push button has not been pressed for long enough. Check Delays> In
Car Delay to see what delay has been set. The default is 3 seconds. Adjust accordingly, but do
not set as 0.

2. Check that the Alarm Push is wired to connections 9&15 without voltage.

3. Check if the circuit is N/O or N/C. If normally closed, in Settings> System Config, select N/C
Alarm Push.

4. Place a Short/Wire Link across Terminals 9&15 –This should trigger the Memcom+ alarm, if it
does, then the problem is with the alarm push or the wiring.
The sound quality of two-way 1. Check what the volume has been set to and adjust up or down accordingly.
communication is poor
2. If sound quality issues continue, consider changing the location of the Memcom+ unit, ensure
the microphone postioned in a suitbale positon and not located near VF signals.

3. If problems still persist, then it may be worth considering a COP speaker / mic accessory.
Please contact us for more information.

14
Troubleshooting
Power
Problem Solution
How do you power down the 1. Disconnect the power from the unit.
battery?
2. When the LCD display shows ‘Power turned off’, press and hold the # button.
LCD Display showing low o/p 1. Memcom+ needs to be left on overnight to charge the battery.
battery
2. In operation, the Memcom+ unit must be connected to a permanent power supply, which
should not be switched off, except in an emergency.
Memcom+ switches off after a 1. Make sure the power is correctly connected.
short period
2. If the power is not connected correctly, Memcom+ could be using battery power and switching
of when the battery runs out of power.
LCD Display is blank when 1. Check the voltage of connections.
powered up
Unit shows battery low 1. Check mains or DC supply

2. Check if the power circuit is in ‘power save’/’eco mode’

COP Accessories

Problem Solution
Sound quality from the COP 1. Check that in Setting> Accessories, that COP Accessory is selected.
accessory fitted is poor or the
accessory is not functioning 2. This will automatically drop the volume setting to the minimum, as this is the optimum level
correctly when a COP accessory is connected.

3. If the volume is manually adjusted and is too high, this will cause feedback.
The LCD display on the unit 1. Check the connection to the external microphone.
shows Mic/Speaker fault
2. Power down the unit by disconnecting the power and pressing and holding down the # key.
Re-connect the power to power the unit back up.
Poor voice quality on the 1. Check the volume level. This may need reducing if you are getting feedback issues.
Memcom+ Unit
External Microphone not 1. Remove cover and check Microphone connection.
working?
2. In Settings> System Config, select the TOC int. mic. If two-way communication is achieved, this
shows that there may be a fault with the External microphone. In this case, send the unit back to
Avire for further testing.

Battery Information
Battery Specification
• 12V, 0.8Ah, Lead Acid battery
• Only use Avire batteries with the Memcom+ Emergency Telephone (battery part number 450 880-04)

Replacing the Battery

1. Disconnect the power from the Memcom+, wait 5 seconds and then press and hold the # key to power down the unit
completely
2. Remove the top cover of the Memcom+ by unscrewing the five retaining screws
3. The battery is held in place by hook and loop tape; carefully remove the battery from the Memcom+ housing and
disconnect the battery cable from the two-pin connector beneath the Memcom+ keypad*. Do not remove the keypad
as the connector can be accessed with the keypad in place
4. Connect the cable of the new battery to the two-pin connector beneath the Memcom+ keypad (the connector can
only be connected in the correct orientation) and secure the new battery in the Memcom+ housing using the hook and
loop tape provided
5. Replace the top cover of the Memcom+
6. Reconnect the power to the Memcom+
* IMPORTANT: Always ensure the proper disposal of batteries, in line with local regulations
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Old Programming Mode
The old programming menu is still available on the Memcom+ unit. To access this mode of programming, from the idle screen, simply enter the
old programming passcode (default- *1234#). The old method of programming can also be used remotely, by dialing the phone number of the
Memcom, and following the same instructions.

Old Menu Structure Quick Start Guide to programming…

*94 Total Count
Programming options for the type of Memcom+ Alarm / Software Calls

*93 Due in Count *11 1st (Alarm Tel Number) # Program 1st Alarm Number

*92 Service Count *15 5th (telephone alarm number) **1# Program Technical Alarm Number
*91 Model/HW/SW *16 6th (telephone alarm number) **1# Program EN81-28 Background Test Call Number
*90 GSM Signal
Suffix Protocol
*84 EOA
# Guided message for call centre
*83 Not in Use
**0# No guided message for call centre.
*82 Relay o/ride
**1# Memco Protocol - compatible with Avire Hub, Memcom ETR Software or
*81 GSM SIM Pin GlobalNet

*61 Language **3# P100 Protocol - Recommended for Avire Hub.

*52 Service Count **4# Alternative to # for use when Memcom is configured for Hotline operation.

*51 Serv. Interval **6# Contact ID Protocol

*43 Guidance *23 Volume TOC 5, COP 0 Adjustable between 0-9 (0 = minimum setting)
*42 Reassurance
*41 Location message: 1: Play Location 2: Record Location Message

*41 Location *26 Hardware *27 Hardware Monitoring

*40 Relay Mode
Defaults: 12 TOC Version 8 COP Version Default: 39
*39 PBX Freq.
1 = EN81-28 operating mode opts 1 = PSU monitoring
*38 Hangup delay

*37 Test Call on 2 = Service Input = Tech.2 2 = Battery supply

*36 Tech 2 Delay
4 = Disable internal microphone 4 = Phone line, (Do not use if
*35 Tech 1 Delay connected to a hotline)
*34 TopOfCar Dly
8 = Consecutive dial mode
8 = GSM Low signal
*33 MPS Delay 16 = Enable Memcom+ GSM module
*32 Answer Delay 16 = GSM No signal
64 = Alarm Input N/C
*31 In-Car Delay
32 = Microphone/speaker test
*29 GMT Offset 128 = Czech, Greek, Italian and Singaporean
dial tone cadences for use with multiple 64 = Power Logging
*28 Network ID
Memcom+ only
*27 Hardware Mon. Any combination can be
*26 Hardware Opts 256 = Service Input as Alarm Activation programmed. Enter sum of the
numbers of the options required.
*25 Set Date 512 = COP Accessory attached (450 200 & 450
*24 Set Time 250).
*23 Speaker Vol.
Any combination can be programmed. Enter
*22 Password sum of the numbers of the options required.
Memcom 453 920 IG V02 (GB) EP 140421
*21 ID Code

*17 Dial Attempts Exiting Programming

*16 Background
Press # to return to programming home screen, then enter one of the following exit
*15 Tech Alm codes...
*14 Alarm No4
*01# Exit programming without making an alarm call
*13 Alarm No3
*03# Exit programming and call Alarm number 6 EN81-28
*12 Alarm No2
*021# Exit programming and call Alarm number 1 only
*11 Alarm No1 *035# Exit programming and call Alarm Number 5 Technical Alarm
If you require any further assistance when programming the Memcom+ unit, please call our Technical Service Team on
01628 540160.

Avire Trading Ltd

Unit 1, The Switchback T: 01628 540100
Gardner Road E: sales.uk@avire-global.com
Maidenhead W: www.avire-global.com
Berkshire SL6 7RJ, UK
Memco is a brand of Avire
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