B230 Printer Service Manual

Version 1.
0
July 2021
702P08669
Xerox® B230 Printer

Service Manual
Publication Information
Product: Xerox® B230 Printer
Title: Xerox® B230 Printer Service Manual
Part Number: 702P08669
Publication Status: Launch release
Publication Date: July 2021
Preparation Notes:
Prepared for:
Xerox Corporation
800 Phillips Road
Webster, New York, 14580
Copyright Statement:
© 2021 Xerox Corporation. All Rights Reserved. Xerox®, and Xerox are trademarks of Xerox Corporation in the United States
and/or other countries.
Registered Trademarks:
Other company trademarks are also acknowledged.
NOTICE
While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox arising out of any
inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service
documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or represent
that it will notify or provide to such customer any future change to this documentation. Customer performed service of
equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine
defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for
its terms regarding customer or third-party provided service.
Table of Contents
1 Notices, Conventions, and Safety Information................................................................... 9
Laser Notice........................................................................................................................... 10
Avis Relatif À L'utilisation Du Laser .................................................................................. 10
Aviso De Láser ................................................................................................................. 10
Laser-hinweis ................................................................................................................... 11
Avvertenza sui prodotti laser ............................................................................................ 11
Conventions........................................................................................................................... 12
Conventions..................................................................................................................... 12
Convenciones................................................................................................................... 12
Konventionen .................................................................................................................. 13
Convenzioni ..................................................................................................................... 13
Safety Information ................................................................................................................ 15
Consignes De Sécurité...................................................................................................... 15
Información De Seguridad ............................................................................................... 16
Sicherheitshinweise.......................................................................................................... 17
Informazioni sulla sicurezza ............................................................................................. 18
Health and Safety Incident Reporting .................................................................................... 20
2 Change History........................................................................................................................23
July, 2021 .............................................................................................................................. 24
3 General Information ..............................................................................................................25

Printer Model Configurations ................................................................................................. 26
Locating the Printer Serial Number......................................................................................... 27
Supported Paper Sizes, Types, and Weights ............................................................................ 28
Supported Paper Sizes...................................................................................................... 28
Supported Paper Types .................................................................................................... 30
Supported Paper Weights................................................................................................. 31
Tools Required For Service ...................................................................................................... 32
4 Diagnostics and Troubleshooting........................................................................................33

Troubleshooting Precautions .................................................................................................. 34
Précautions De Dépannage.............................................................................................. 34
Precauciones Durante La Solución De Problemas.............................................................. 35
Vorsichtsmaßnahmen Bei Der Fehlerbehebung ................................................................ 35
Precauzioni per gli interventi di riparazione ...................................................................... 36
Troubleshooting Overview ...................................................................................................... 38
Performing The Initial Troubleshooting Check .................................................................. 38
Xerox® B230 Printer 3

Service Manual
Table of Contents
Fixing Print Quality Issues ...................................................................................................... 39

Initial Print Quality Check ................................................................................................ 39
Supplies Used to Resolve Print Quality Issues ................................................................... 39
Gray or Solid Background Check....................................................................................... 40
Solid Color or Black Image Check ..................................................................................... 45
Blank or White Pages Check ............................................................................................. 48
Dark Print Check .............................................................................................................. 53
Light Print Check.............................................................................................................. 58
Paper Curl Check.............................................................................................................. 63
Folded or Wrinkled Paper Check ....................................................................................... 66
Repeating Defects Check ................................................................................................. 68
Skewed Print Check .......................................................................................................... 73
Streaked Vertical Lines Appear On Prints Check ................................................................ 76
Horizontal White Lines Check ........................................................................................... 81
Vertical White Lines Check ............................................................................................... 85
Vertical Colored Lines or Banding Check ........................................................................... 90
Vertical Dark Streaks With Print Missing Check ................................................................. 95
White Streaks and Voided Areas Check .......................................................................... 100
Clipped Pages or Images Check ..................................................................................... 105
Compressed Images Appear On Prints Check ................................................................. 110
Incorrect Margins On Prints Check.................................................................................. 114
Toner Rubs Off Check..................................................................................................... 117
Toner Specks Appear On Prints Check ............................................................................. 120
Paper Jams .......................................................................................................................... 124
Avoiding Jams................................................................................................................ 124
200 Paper Jams ............................................................................................................. 125
202 Paper Jams ............................................................................................................. 133
206 Paper Jams ............................................................................................................. 148
232 Paper Jams ............................................................................................................. 157
User Attendance Messages .................................................................................................. 163
Non-Xerox Supply .......................................................................................................... 163
8–12 User Attendance Messages ................................................................................... 163
31–33 User Attendance Messages ................................................................................. 167
34–42 User Attendance Errors ....................................................................................... 174
55 User Attendance Messages ....................................................................................... 178
Non-supply User Attendance Errors ................................................................................ 184
Printer Hardware Errors ........................................................................................................ 190
111 Error Messages........................................................................................................ 190
121 Errors ...................................................................................................................... 191
126 Errors ...................................................................................................................... 197
140 Errors ...................................................................................................................... 199
6yy Errors ...................................................................................................................... 202
Procedure Before Starting The 9yy Service Checks.......................................................... 209
9yy Errors ...................................................................................................................... 210
Other Symptoms.................................................................................................................. 220
4 Xerox® B230 Printer

Service Manual
Table of Contents
Base Printer Symptoms .................................................................................................. 220

Door Switch Service Check ............................................................................................. 220
Load Tray 1 With A4 Plain Paper Service Check .............................................................. 222
Paper Did Not Arrive In The Bin Service Check................................................................ 225
Tray Insert Obstructed Service Check ............................................................................. 228
Unable To Remove Toner Cartridge Service Check .......................................................... 229
No Display Service Check ............................................................................................... 230
No Power Service Check ................................................................................................. 232
5 Service Menus....................................................................................................................... 235

Understanding The Printer Control Panel.............................................................................. 236
Using The Control Panel................................................................................................. 236
Understanding The Status Of The Power Button and Indicator Light.............................. 237
Diagnostics Menu ................................................................................................................ 238
Entering The Diagnostics Menu...................................................................................... 238
Reports .......................................................................................................................... 238
Advanced Print Quality Samples..................................................................................... 238
Format Fax Storage........................................................................................................ 238
Event Log....................................................................................................................... 239
Input Tray Quick Print .................................................................................................... 240
Output Bin Quick Feed ................................................................................................... 240
Printer Setup.................................................................................................................. 240
Printer Diagnostics & Adjustments ................................................................................. 242
Config Menu........................................................................................................................ 244
Entering The Config Menu ............................................................................................. 244
Config Menu.................................................................................................................. 244
Service Engineer Menu......................................................................................................... 246
Entering The Service Engineer (SE) Menu ....................................................................... 246
General SE ..................................................................................................................... 246
Network SE .................................................................................................................... 246
Scan SE.......................................................................................................................... 247
Entering Invalid Engine Mode .............................................................................................. 248
Entering Recovery Mode ...................................................................................................... 249
For LED Display.............................................................................................................. 249
For 2-line Display ........................................................................................................... 249
For 2.4-, 4.3-, 7-, and 10-inch Displays............................................................................. 249
For 2.8-inch Display........................................................................................................ 250
6 Parts Removal ....................................................................................................................... 251

Removal Precautions............................................................................................................ 252
Précautions De Retrait.................................................................................................... 252
Precauciones Durante La Extracción ............................................................................... 253
Vorsichtsmaßnahmen Bei Der Demontage..................................................................... 253
Precauzioni per la rimozione........................................................................................... 254
Handling ESD-sensitive Parts.......................................................................................... 254
Restoring The Printer Configuration After Replacing The Controller Board ...................... 255

Service Manual
Table of Contents
Restoring Solutions, Licenses, and Configuration Settings............................................... 255

Updating The Printer Firmware ...................................................................................... 257
Ribbon Cable Connectors ............................................................................................... 258
Printhead Assembly Adjustment..................................................................................... 271
Data Security Notice............................................................................................................ 273
Identifying Printer Memory............................................................................................ 273
Erasing Printer Memory.................................................................................................. 273
Performing The HVPS Characterization ................................................................................ 274
Removal Procedures ............................................................................................................. 275
Left Side Removals............................................................................................................... 276
Left Cover Removal ........................................................................................................ 276
Controller Board Removal............................................................................................... 279
LVPS Removal ................................................................................................................ 280
HVPS Removal ............................................................................................................... 281
Right Side Removals............................................................................................................. 284
Right Cover Removal ...................................................................................................... 284
Main Drive Removal....................................................................................................... 286
Pick Solenoid Removal ................................................................................................... 288
Fan Assembly Removal................................................................................................... 288
Front Removals .................................................................................................................... 291
Front Door Removal ....................................................................................................... 291
Transfer Roller Removal.................................................................................................. 291
Rear Removals ..................................................................................................................... 293
Rear Door Removal ........................................................................................................ 293
Duplex Unit Removal ..................................................................................................... 293
Bottom Rear Door Removal............................................................................................ 293
Redrive Removal ............................................................................................................ 294
Fuser Removal ............................................................................................................... 295
Fuser Exit Flag Removal ................................................................................................. 297
Top Removals....................................................................................................................... 299
Top Cover Assembly Removal ......................................................................................... 299
Printhead Removal......................................................................................................... 300
Bottom Removals................................................................................................................. 303
Sensor (Fuser Exit) Removal ........................................................................................... 303
Sensor (Paper Present) Removal ..................................................................................... 303
Sensor (Staging and Input) Removal .............................................................................. 304
Input Sensor Flags Removal ........................................................................................... 306
Pick Rollers Removal....................................................................................................... 306
7 Component Locations......................................................................................................... 311

Printer Configuration ........................................................................................................... 312
Controller Board Connectors................................................................................................. 313
8 Maintenance ........................................................................................................................ 317

Cleaning Printer Parts........................................................................................................... 318

Service Manual
Table of Contents
Cleaning The Printer ...................................................................................................... 318
9 Parts Catalog ........................................................................................................................ 319

Legend ................................................................................................................................ 320
Assembly 1: Covers .............................................................................................................. 321
Assembly 2: Paper Path........................................................................................................ 323
Assembly 3: Drive................................................................................................................. 325
Assembly 4: Sensors ............................................................................................................. 327
Assembly 5: Electronics ........................................................................................................ 329
10 Printer Specifications ........................................................................................................ 331

Power Consumption ............................................................................................................. 332
Product Power Consumption .......................................................................................... 332
Sleep Mode.................................................................................................................... 332
Hibernate Mode............................................................................................................. 333
Off Mode ....................................................................................................................... 333
Total Energy Usage........................................................................................................ 333
Selecting A Location For The Printer ..................................................................................... 334
Noise Emission Levels........................................................................................................... 336
Temperature Information..................................................................................................... 337
11 Theory Of Operation......................................................................................................... 339

POR Sequence...................................................................................................................... 340
Print Cycle Operation ........................................................................................................... 341
Print Engine Layout........................................................................................................ 341
Print Cycle...................................................................................................................... 342
Printer Operation ................................................................................................................. 348
Printer Sections .............................................................................................................. 348
Printer Paper Path .......................................................................................................... 349
Printer Paper Path Sensors ............................................................................................. 351
Main Drive ..................................................................................................................... 352
12 Part Number Index ........................................................................................................... 355

13 Part Name Index............................................................................................................... 357
14 Wiring Diagram ................................................................................................................. 359
Wiring Diagram (B230)........................................................................................................ 360

Service Manual
Table of Contents

Service Manual
Notices, Conventions, and Safety
1
Information

Service Manual
Notices, Conventions, and Safety Information
Laser Notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I,
Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product
conforming to the requirements of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed
so there is never any human access to laser radiation above a Class I level during normal operation,
user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead
assembly that contains a laser with the following specifications:
Class: IIIb (3b) AlGaAs
Nominal output power (milliwatts): 15
Wavelength (nanometers): 775–800
A v i s Re l a t i f À L ' u t i l i s a t i o n D u L a s e r
Cette imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative
aux produits laser de classeI (1) (DHHS21 CFR, ChapitreI, Sous-chapitreJ). Pour les autres pays, elle
est certifiée conforme aux exigences des normes CEI60825-1:2014 relatives aux produits laser de
classeI.
Les produits laser de classeI ne sont pas considérés comme dangereux. Le système laser ainsi que
l'imprimante ont été conçus de manière à ce que personne ne soit jamais exposé à des radiations
laser dépassant le niveau de classe I dans le cadre d'un fonctionnement normal, de l'entretien par
l'utilisateur ou de la maintenance. L'imprimante dispose d'un ensemble de têtes d'impression non
réparable contenant un laser doté des caractéristiques suivantes:
Av i s o D e Lá s e r
Esta impresora se ha certificado en EE.UU. cumpliendo con los requisitos de DHHS 21 CFR, capítulo I,
subcapítulo J para los productos láser de ClaseI (1) y en otros países está certificada como un
producto láser de ClaseI de acuerdo con los requisitos de IEC 60825-1: 2014.
Los productos láser de ClaseI no se consideran peligrosos. El sistema láser y la impresora se han
diseñado para que el ser humano no acceda nunca a las radiaciones láser por encima del nivel de
Clase I durante su uso normal, ni en tareas de mantenimiento o intervenciones de servicio técnico
prescritas. El conjunto de cabezal de impresión de la impresora no se puede reparar y contiene un
láser con las siguientes especificaciones:

Service Manual
La s e r - h i n we i s
Der Drucker wurde in den USA zertifiziert und entspricht den Anforderungen der Vorschriften
DHHS21CFR KapitelI für Laserprodukte der KlasseI(1), andernorts ist er als Laserprodukt der KlasseI
zertifiziert, das den Anforderungen von IEC60825-1 entspricht: 2014.
Laserprodukte der KlasseI werden nicht als gefährlich betrachtet. Das Lasersystem und der Drucker
sind so konstruiert, dass unter normalen Betriebsbedingungen, bei der Wartung durch den Benutzer
oder bei den vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt
sind, die die Werte für KlasseI überschreitet. Der Drucker verfügt über eine Druckkopfeinheit, die nicht
gewartet werden kann und mit einem Laser mit den folgenden Spezifikationen ausgestattet ist.
Av ve r t e n z a s u i p r o d o t t i l a s e r
La stampante è certificata negli Stati Uniti come prodotto conforme ai requisiti DHHS 21 CFR
Capitolo I, Sottocapitolo J per i prodotti laser di Classe I (1), mentre in altri paesi è certificata come
prodotto laser di Classe I conforme ai requisiti IEC 60825-1: 2014.
I prodotti laser di Classe I non sono considerati pericolosi. Il sistema laser e la stampante sono stati
progettati in modo da impedire l'esposizione a radiazioni laser superiori al livello previsto dalla Classe
I durante le normali operazioni di stampa, manutenzione o assistenza. La stampante è dotata di un
gruppo testina di stampa non riparabile che contiene un laser con le seguenti specifiche:
Classe: IIIb (3b) AlGaAs
Potenza di uscita nominale (milliwatt): 15
Lunghezza d'onda (nanometri): 775-800

Service Manual
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—MOVING PARTS: Indicates a risk of laceration or abrasion injuries from rotating

parts.
Co n v e n t i o n s
Remarque: Une Remarque fournit des informations pouvant vous être utiles.
Avertissement: Un Avertissement signale un danger susceptible d'endommager le logiciel ou le
matériel.
ATTENTION: La mention Attention vous signale un risque de blessure corporelle.
Il existe différentes mises en garde:
Attention ! DOMMAGE POTENTIEL : Signale un risque de blessure.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Signale un risque d'électrocution.
ATTENTION ! SURFACE CHAUDE : Signale un risque de brûlure de contact.
ATTENTION ! RISQUE DE BASCULEMENT : Signale un risque d'écrasement.
ATTENTION ! RISQUE DE PINCEMENT : Signale un risque de pincement entre des pièces

mobiles.
ATTENTION ! PIÈCES MOBILES : Signale un risque de coupures ou de frottements à cause des
pièces rotatives.
Co n v e n c i o n e s
Nota: Las notas señalan información que puede serle útil.
Aviso: Las advertencias indican algo que podría dañar el software o el hardware del producto.

Service Manual
PRECAUCIÓN: Las precauciones indican una situación de posible peligro que puede implicar lesiones
para el usuario.
Estos son los tipos de avisos de precaución que existen:
PRECAUCIÓN—RIESGO DE LESIONES: Indica que existe riesgo de lesiones.
PRECAUCIÓN—RIESGO DE DESCARGA:Indica que existe riesgo de descarga eléctrica.
PRECAUCIÓN—SUPERFICIE CALIENTE:Indica que existe riesgo de sufrir quemaduras por

contacto.
PRECAUCIÓN—RIESGO DE CAÍDA:Indica que existe peligro de aplastamiento.
PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Existe riesgo de atrapamiento entre las

piezas en movimiento.
PRECAUCIÓN—PARTES MÓVILES: Indica que existe riesgo de lesiones por laceración o

abrasión causadas por piezas giratorias.
K o n ve n t i o n e n
Hinweis: Ein Hinweis enthält nützliche Informationen.
Warnung: Durch eine Warnung werden Sie auf einen Umstand hingewiesen, durch den die
Produkthardware oder -software beschädigt werden könnte.
VORSICHT: Vorsicht weist auf eine mögliche gefährliche Situation hin, die ein Verletzungsrisiko birgt.
Verschiedene Vorsichtshinweise:
VORSICHT – VERLETZUNGSGEFAHR: Weist auf ein Verletzungsrisiko hin.
VORSICHT – STROMSCHLAGGEFAHR: Weist auf das Risiko eines elektrischen Schlags hin.
VORSICHT – HEISS: Weist auf das Risiko von Verbrennungen bei Berührung hin.
VORSICHT – KIPPGEFAHR: Weist auf Quetschgefahr hin.
VORSICHT – QUETSCHGEFAHR: Weist auf das Risiko hin, zwischen beweglichen Komponenten
eingequetscht zu werden.
VORSICHT – BEWEGLICHE TEILE: Weist auf das Risiko von Verletzungen und Abschürfungen
durch sich drehende Teile hin.
Co n v e n z i o n i
Nota: Una nota identifica informazioni che potrebbero essere di aiuto.
Avvertenza: Un messaggio di avvertenza segnala qualcosa che potrebbe danneggiare l'hardware o il
software del prodotto.
ATTENZIONE: Un messaggio di attenzione segnala una situazione potenzialmente pericolosa che
potrebbe causare lesioni all'utente.

Service Manual
I diversi tipi di messaggi di attenzione sono:

ATTENZIONE – PERICOLO DI LESIONI: Indica il rischio di ferirsi.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Indica il rischio di scosse elettriche.
ATTENZIONE – SUPERFICIE SURRISCALDATA:Indica il rischio di bruciarsi al contatto.
ATTENZIONE – PERICOLO DI RIBALTAMENTO: Indica il pericolo di essere schiacciati.
ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Indica il rischio di intrappolamento tra

parti in movimento.
ATTENZIONE – PARTI MOBILI: Indica il rischio di lesioni da lacerazione o abrasione dovute a
parti rotanti.

Service Manual
Safety Information
• The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts.
• The maintenance information for this product has been prepared for use by a professional service
person and is not intended to be used by others.
• There may be an increased risk of electrical shock and personal injury during disassembly and
servicing of this product. Professional service personnel should understand this risk and take
necessary precautions.
CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger
from hazardous voltage in the area of the product where you are working. Unplug the
product before you begin, or use caution if the product must receive power in order to
perform the task.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be
replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not
recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries
according to the manufacturer's instructions and local regulations.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near
the product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the
power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords,
multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these
types of accessories can be easily overloaded by a laser printer and may result in a risk of
fire, property damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: Only a Xerox Inline Surge Protector that is properly
connected between the printer and the power cord provided with the printer may be used
with this product. The use of non-Xerox surge protection devices may result in a risk of fire,
property damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20kg (44lb), then it
may require two or more people to lift it safely.
Co n s i g n e s D e S é c u r i t é
• La sécurité de ce produit est basée sur des tests et certifications de sa conception d'origine et de
ses composants spécifiques. Le fabricant décline toute responsabilité en cas d'utilisation de pièces
de rechange non autorisées.
• Les informations de maintenance de ce produit sont destinées à des professionnels qualifiés et ne
sont pas conçues pour être utilisées par d'autres personnes.
• Il existe un risque potentiel de choc électrique et de blessures lors du démontage et de la
maintenance de ce produit. Le personnel professionnel de maintenance doit comprendre les
risques et prendre les précautions nécessaires.

Service Manual
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce symbole indique un danger lié à des

niveaux de tension dangereux dans la zone du produit à manipuler. Débranchez le produit
avant de commencer, ou agissez avec prudence si le produit doit être alimenté pour
effectuer l'opération.
Attention ! DOMMAGE POTENTIEL : La batterie lithium de ce produit n'est pas destinée à
être remplacée. Si vous ne respectez pas les instructions de remplacement de la batterie,
vous risquez de provoquer une explosion. Ne rechargez pas, ne désassemblez pas et ne
brûlez pas la batterie au lithium. Mettez les batteries lithium usagées au rebut selon les
instructions du fabricant et les réglementations locales.
Attention ! DOMMAGE POTENTIEL : Pour éviter tout risque d'électrocution ou d'incendie,
branchez le câble d'alimentation directement à une prise électrique répondant aux
exigences requises et correctement mise à la terre, proche du produit et facile d'accès.
Attention ! DOMMAGE POTENTIEL : Pour éviter tout risque d'incendie ou d'électrocution,
utilisez uniquement le câble d'alimentation fourni avec ce produit ou un câble de
remplacement autorisé par le fabricant.
Attention ! DOMMAGE POTENTIEL : Ce produit ne doit pas être utilisé avec des rallonges,
des barres multiprises, des rallonges multiprises ou des périphériques UPS. La capacité de
ces types d'accessoires peut être facilement dépassée par une imprimante laser, d'où un
risque de dégâts matériels, d'incendie ou de performances d'impression amoindries.
Attention ! DOMMAGE POTENTIEL : Utilisez uniquement un parasurtenseur correctement
raccordé à l'imprimante et au câble d'alimentation fourni avec la machine. L'utilisation de
parasurtenseurs non fabriqués par Xerox comporte un risque d'incendie et de dégâts
matériels, et peut amoindrir les performances de l'imprimante.
Attention ! DOMMAGE POTENTIEL : Si votre imprimante pèse plus de 20kg (44lb),
l'intervention d'au moins deux personnes est nécessaire pour la soulever sans risque.
I n fo r m a c i ó n D e S e g u r i d a d
• La seguridad de este producto se basa en las pruebas y comprobaciones del diseño original y los
componentes específicos. El fabricante no se hace responsable de la seguridad en caso de uso de
piezas de repuesto no autorizadas.
• La información de mantenimiento de este producto se ha preparado para su uso por parte de un
profesional de asistencia técnica y no está diseñada para su uso por parte de otros usuarios.
• Es posible que haya un mayor riesgo de descarga eléctrica y daños personales durante el
desmontaje y el mantenimiento de este producto. El personal de asistencia profesional debe
conocer este riesgo y tomar las precauciones necesarias.
PRECAUCIÓN—RIESGO DE DESCARGA:Cuando vea este símbolo en el producto, existe

peligro de tensiones peligrosas en el área del producto en la que está trabajando.
Desconecte el producto antes de empezar o tenga cuidado si el producto debe recibir
alimentación a fin de realizar la tarea.
PRECAUCIÓN—RIESGO DE LESIONES: La batería de litio de este producto no debe
reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio.
No recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio usadas
según las instrucciones del fabricante y las normativas locales.

Service Manual
PRECAUCIÓN—RIESGO DE LESIONES: Para evitar el riesgo de incendio o descarga

eléctrica, conecte el cable de alimentación a una toma de corriente debidamente
conectada a tierra con la potencia adecuada que se encuentre cerca del dispositivo y
resulte fácilmente accesible.
PRECAUCIÓN—RIESGO DE LESIONES: Para evitar el riesgo de incendio o descarga
eléctrica, utilice exclusivamente el cable de alimentación que se suministra junto con este
producto o el repuesto autorizado por el fabricante.
PRECAUCIÓN—RIESGO DE LESIONES: No utilice este producto con cables alargadores,

regletas de varias tomas, cables alargadores de varias tomas o sistemas de alimentación
ininterrumpida. La potencia de este tipo de accesorios puede sobrecargarse fácilmente si se
utiliza una impresora láser, lo que puede dar lugar a que el rendimiento de la impresora sea
bajo, a daños materiales o a posibles incendios.
PRECAUCIÓN—RIESGO DE LESIONES: Solo debe usarse con este producto un protector

de sobretensión insertable Xerox debidamente conectado entre la impresora y el cable de
alimentación que con ella se suministra. El uso de protectores de sobretensión de marcas
distintas a Xerox puede dar lugar a que el rendimiento de la impresora sea bajo, a daños
materiales o a posibles incendios.
PRECAUCIÓN—RIESGO DE LESIONES: si el peso de la impresora es superior a 20kg

(44lb), pueden ser necesarias dos o más personas para levantarla de forma segura.
S i c h e r h e i t s h i n we i s e
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des Originaldesigns und der
spezifischen Komponenten. Sofern nicht autorisierte Ersatzteile eingesetzt werden, übernimmt der
Hersteller keinerlei Verantwortung in Bezug auf die Sicherheit dieses Produkts.
• Die Wartungsinformationen für dieses Produkt wurden für ausgebildete Servicemitarbeiter
zusammengestellt und dürfen nicht von anderen verwendet werden.
• Möglicherweise besteht bei der Demontage und Wartung dieses Produkts eine erhöhte
Stromschlag- und Verletzungsgefahr. Ausgebildete Servicemitarbeiter sollten sich dieser Gefahr
bewusst sein und die notwendigen Vorsichtsmaßnahmen ergreifen.
VORSICHT – STROMSCHLAGGEFAHR: Wenn Sie dieses Symbol sehen, besteht eine Gefahr
durch gefährliche Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das
Produkt von seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor,
wenn das Produkt für die Durchführung der Aufgabe mit Strom versorgt werden muss.
VORSICHT – VERLETZUNGSGEFAHR: Die Lithiumbatterie in diesem Produkt darf nicht
ausgetauscht werden. Wird eine Lithiumbatterie nicht ordnungsgemäß ausgetauscht,
besteht Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder aufgeladen,
auseinander genommen oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter
Lithiumbatterien die Anweisungen des Herstellers und die örtlichen Bestimmungen.
VORSICHT – VERLETZUNGSGEFAHR: Um Feuer- und Stromschlaggefahr zu vermeiden,
schließen Sie das Netzkabel direkt an eine ordnungsgemäß geerdete Steckdose an, die sich
in der Nähe des Geräts befindet und leicht zugänglich ist.
VORSICHT – VERLETZUNGSGEFAHR: Um das Risiko eines Feuers oder elektrischen
Schlags zu vermeiden, verwenden Sie ausschließlich das diesem Produkt beiliegende
Netzkabel bzw. ein durch den Hersteller zugelassenes Ersatzkabel.
Service Manual
VORSICHT – VERLETZUNGSGEFAHR: Verwenden Sie das Produkt nicht mit

Verlängerungskabeln, Mehrfachsteckdosen, Mehrfachverlängerungen oder Geräten für
unterbrechungsfreie Stromversorgung. Die Belastbarkeit solcher Zubehörteile kann durch
Laserdrucker schnell überschritten werden, was zu Brandgefahr, Beschädigung von
Eigentum oder einer eingeschränkten Druckerleistung führen kann.
VORSICHT – VERLETZUNGSGEFAHR: Mit diesem Produkt darf nur ein Xerox Inline Surge
Protector verwendet werden, der vorschriftsgemäß zwischen dem Drucker und dem
mitgelieferten Netzkabel angeschlossen ist. Die Verwendung von nicht von Xerox
stammenden Überspannungsschutzgeräten kann zu Brandgefahr, Beschädigung von
Eigentum oder einer eingeschränkten Druckerleistung führen.
VORSICHT – VERLETZUNGSGEFAHR: Wenn der Drucker mehr als 20kgwiegt, sind zum
sicheren Anheben mindestens zwei Personen notwendig.
I n fo r m a z i o n i s u l l a s i c u r e z z a
• La sicurezza di questo prodotto è basata sul collaudo e le approvazioni del progetto tecnico
originale e di specifici componenti. Il produttore non è responsabile per la sicurezza in caso di
utilizzo di parti di ricambio non autorizzate.
• Le informazioni sulla manutenzione di questo prodotto sono rivolte esclusivamente a personale di
manutenzione e assistenza specializzato.
• L'intervento di smontaggio e manutenzione/riparazione di questo dispositivo potrebbe
comportare un maggiore rischio di scossa elettrica o lesioni personali. Il personale di assistenza
specializzato deve essere consapevole di tale rischio e assumere le necessarie precauzioni.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: La presenza di questo simbolo sul
prodotto significa che è presente tensione pericolosa nell'area del prodotto su cui si sta
lavorando. Scollegare il prodotto prima di iniziare, o prestare cautela se l'intervento richiede
che il prodotto debba ricevere alimentazione.
ATTENZIONE – PERICOLO DI LESIONI: La batteria al litio presente nel prodotto non deve
essere sostituita. In caso di sostituzione errata della batteria al litio, potrebbe verificarsi
un'esplosione. Non ricaricare, smontare o bruciare batterie al litio. Smaltire le batterie al
litio usate seguendo le istruzioni del produttore e le norme locali.
ATTENZIONE – PERICOLO DI LESIONI: Per evitare il rischio di incendio o scosse elettriche,
collegare il cavo di alimentazione a una presa elettrica dotata di messa a terra e con le
specifiche adeguate, situata in prossimità del prodotto e facilmente accessibile.
ATTENZIONE – PERICOLO DI LESIONI: Per evitare il rischio di incendi o scosse elettriche,
utilizzare solo il cavo di alimentazione fornito con il prodotto o componenti sostitutivi
autorizzati dal produttore.
ATTENZIONE – PERICOLO DI LESIONI: Non utilizzare il prodotto con cavi di prolunga,
prese multiple, prolunghe multipresa o gruppi di continuità. La capacità di potenza di
questi tipi di accessori può essere facilmente sovraccaricata da una stampante laser e può
comportare incendi, danni o scarse prestazioni della stampante.
ATTENZIONE – PERICOLO DI LESIONI: Con questo prodotto può essere utilizzato solo un
protettore di sovratensione in linea Xerox fornito con la stampante, correttamente
collegato alla stampante e al cavo di alimentazione. L'utilizzo di protettori di sovratensione
non Xerox può comportare il rischio di incendi, danni o scarse prestazioni della stampante.

Service Manual
ATTENZIONE – PERICOLO DI LESIONI: Se la stampante pesa più di 20 kg (44 lb),

potrebbe richiedere due o più persone per essere sollevata in modo sicuro.

Service Manual
Health and Safety Incident Reporting

I. Summary
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure
Xerox regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or property
damage. Examples of incidents include machine fires, smoke generation, physical injury to an
operator or service representative. Alleged events and product conditions are included in this
definition.
V. Requirements
Initial Report:
1. Xerox organizations shall establish a process for individuals to report product incidents to Xerox
Environment Health and Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health and
Safety Incident Report involving a Xerox product).
3. The initial notification may be made by the method that follows:
• Email Xerox EH&S at: usa.product.incident@xerox.com.
• Fax Xerox EH&S at: 585-422-2249.
Note: If sending a fax, please also send the original via internal mail.
Responsibilities for resolution:

Service Manual
1. Business Groups/Product Design Teams responsible for the product involved in the incident shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
2. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated
equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the
Business Division.
c. Implement all safety retrofits.
3. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available in
the following location:
• GSN Library 1789

Service Manual

Service Manual
Change History
2

Service Manual
Change History
July, 2021
This is the launch version of the service manual.

Service Manual
General Information
3

Service Manual
General Information
Printer Model Configurations

The Xerox B230 printer is a small, monochrome, network-capable, laser printer.
Model Configurations
B230 Network-ready monochrome laser printer with 2-line

LCD display, wireless capability, and internal duplex
printing for small workgroups.

Service Manual
General Information
Locating the Printer Serial Number

Follow the below steps to locate the serial number of the printer.
1. Pull out the tray.
2. Locate the serial number below the manual feeder.

Service Manual
General Information
Supported Paper Sizes, Types, and Weights

S u p p o r t e d Pa p e r S i z e s
Note: Notes:
• Paper less than 210mm (8.3in.) wide always prints at reduced speed.
• Use the manual feeder when printing on paper less than 105mm (4.1in.) wide.
• The minimum paper dimension supported for two-sided printing is 210x279.4mm (8.3x11in.).
• The maximum paper length supported by the scanner glass is 297mm (11.7in.).
• For two-sided printing on letter-, legal-, or folio-size paper, make sure that the paper size setting in
the duplex unit is set to Letter.
Automatic
250-sheet Manual Two-sided document
Paper size tray feeder printing Scanner glass feeder
A4
210x297mm
(8.27x11.7in.)
A5 (short edge X
feed)
148x210mm
(5.83x8.27in.)
A5 (long edge X
feed)
210x148mm
(8.27x5.83in.)
A6 X
105x148mm
(4.13x5.83in.)
JIS B5 X
182x257mm
(7.17x10.1in.)
Oficio (Mexico) X X
215.9x340.4m-
m (8.5x13.4in.)
Hagaki X X X

Service Manual
General Information
Automatic
100x148mm
(3.94x5.83in.)
Statement X
139.7x215.9m-
m (5.5x8.5in.)
Executive X
184.2x266.7m-
m
(7.25x10.5in.)
Letter
215.9x279.4m-
m (8.5x11in.)
Legal X
215.9x355.6m-
m (8.5x14in.)
Folio X
215.9x330.2m-
m (8.5x13in.)
Universal X X
*
98x148mm
(3.9x5.8in.) to
216x356mm
(8.5x14in.)
Universal X
*
105x148mm
(4.1x5.8in.) to
216x356mm
(8.5x14in.)
73/4 Envelope X X X
(Monarch)
98.4x190.5mm
(3.875x7.5in.)
9Envelope X X X

Service Manual
General Information
Automatic
98.4x225.4mm
(3.875x8.9in.)
10Envelope X X X
104.8x241.3m-
m (4.12x9.5in.)
DLEnvelope X X X
110x220mm
(4.33x8.66in.)
C5Envelope X X X
162x229mm
(6.38x9.01in.)
B5Envelope X X X
176x250mm
(6.93x9.84in.)
UniversalEnve- X X X
lope
98.4x162mm
(3.87x6.38in.)
to 176x250mm
(6.93x9.84in.)
* This paper source supports paper size only up to 216 x 297 mm (8.5 x 11.7 in.).
S u p p o r t e d Pa p e r Ty p e s
Note: Labels, envelopes, and card stock always print at reduced speed.
Two-sided Automatic
Paper type 250-sheet tray Manual feeder printing document feeder
Plain paper
Card stock X X X
Labels X X X

Service Manual
General Information
Two-sided Automatic
Paper type 250-sheet tray Manual feeder printing document feeder
Bond
Envelope X X X
Letterhead
Preprinted
Colored paper
Light
Heavy
Recycled
S u p p o r t e d Pa p e r W e i g h t s
Automatic document
250-sheet tray Manual feeder Two-sided printing feeder
60–105g/m² (16–28-lb 60–200g/m² (16–54-lb 70–105g/m² (18.7–28-lb 60–105g/m² (16–28-lb

bond) bond) bond) bond)

Service Manual
General Information
Tools Required For Service

• Flat-blade screwdrivers, various sizes
• #1 Phillips screwdriver, magnetic
• #2 Phillips screwdriver, magnetic
• #2 Phillips screwdriver, magnetic short-blade
• Torx screwdriver (T20 head)
• Needle-nose pliers
• Diagonal side cutters
• Spring hook
• Feeler gauges
• Analog or digital multimeter
• 3-mm ball hex wrench
• Toner vacuum
• Flashlight

Service Manual
Diagnostics and Troubleshooting
4

Service Manual
Troubleshooting Precautions
CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger
from hazardous voltage in the area of the product where you are working. Unplug the product
before you begin, or use caution if the product must receive power in order to perform the task.
CAUTION—SHOCK HAZARD: This product uses an electronic power switch. It does not
physically disconnect the input AC voltage. To avoid the risk of electrical shock, always remove
the power cord from the printer when removal of the input AC voltage is required.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock while troubleshooting with
covers removed or doors open, do not touch the exposed wires or circuits while the printer is
connected to an electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to
the printer, remove the power cord from the electrical outlet and disconnect all connections to
any external devices before you connect or disconnect any cable, electronic board, or assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked
with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and
covers.
CAUTION—MOVING PARTS: To avoid the risk of laceration or abrasion injuries, keep hands
away from moving parts in areas marked with this label. Injuries from moving parts may occur
around gears and other rotating parts.
Pr é c a u t i o n s D e D é p a n n a g e
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce symbole indique un danger lié à des niveaux
de tension dangereux dans la zone du produit à manipuler. Débranchez le produit avant de
commencer, ou agissez avec prudence si le produit doit être alimenté pour effectuer
l'opération.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce produit utilise un commutateur

d'alimentation électronique. Il ne déconnecte pas physiquement la tension d'alimentation CA.
Pour éviter tout risque d'électrocution, débranchez toujours le cordon d'alimentation de
l'imprimante lorsque vous devez déconnecter la tension d'alimentation CA.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Pour éviter tout risque d'électrocution lors du

dépannage de l'imprimante avec les capots retirés ou les portes ouvertes, prenez garde de ne
pas toucher les fils ou circuits dénudés si l'imprimante est connectée à une prise électrique.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Pour éviter tout risque d'électrocution et éviter

d'endommager l'imprimante, débranchez le cordon d'alimentation de la prise électrique et
déconnectez toute connexion à tout périphérique externe avant de brancher ou débrancher des
câbles ou circuits et assemblages électroniques.
ATTENTION ! SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour
réduire le risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher.

Service Manual
ATTENTION ! RISQUE DE PINCEMENT : Pour éviter tout risque de blessure par pincement,
agissez avec précaution au niveau des zones signalées par cette étiquette. Les blessures par
pincement peuvent se produire autour des pièces mobiles telles que les engrenages, portes,
tiroirs et capots.
ATTENTION ! PIÈCES MOBILES : Pour éviter tout risque de coupures ou de frottements,

éloignez les mains des pièces en mouvement dans les zones signalées par cette étiquette. Les
pièces en mouvement autour des engrenages et autres pièces rotatives peuvent causer des
blessures.
Pr e c a u c i o n e s D u ra n t e L a S o l u c i ó n D e Pr o b l e m a s
PRECAUCIÓN—RIESGO DE DESCARGA:Cuando vea este símbolo en el producto, existe
peligro de tensiones peligrosas en el área del producto en la que está trabajando. Desconecte
el producto antes de empezar o tenga cuidado si el producto debe recibir alimentación a fin de
realizar la tarea.
PRECAUCIÓN—RIESGO DE DESCARGA:Este producto utiliza un interruptor de corriente
electrónico. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de
descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea
necesario retirar la entrada de voltaje de CA.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descarga eléctrica al

solucionar problemas sin las cubiertas o con las puertas abiertas, no toque los cables ni los
circuitos expuestos mientras la impresora está conectada a una toma de corriente.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descargas eléctricas y daños

en la impresora, retire el cable de alimentación de la toma eléctrica y desconecte todas las
conexiones a dispositivos externos antes de conectar o desconectar cualquier cable, placa
electrónica o conjunto.
PRECAUCIÓN—SUPERFICIE CALIENTE:El interior de la impresora podría estar caliente. Para

evitar el riesgo de heridas producidas por el contacto con un componente caliente, deje que la
superficie se enfríe antes de tocarlo.
PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Para evitar el riesgo de lesión por

atrapamiento, preste atención en las áreas marcadas con esta etiqueta. Las lesiones por
atrapamiento se pueden producir en torno a partes móviles, tales como engranajes, puertas,
bandejas y cubiertas.
PRECAUCIÓN—PARTES MÓVILES: Para evitar el riesgo de lesiones por laceración o abrasión,

mantenga las manos lejos de las partes móviles en las zonas marcadas con esta etiqueta. Las
lesiones causadas por partes móviles pueden producirse cerca de los engranajes u otras piezas
giratorias.
Vo r s i c h t s m a ß n a h m e n B e i D e r Fe h l e r b e h e b u n g
VORSICHT – STROMSCHLAGGEFAHR: Wenn Sie dieses Symbol sehen, besteht eine Gefahr
durch gefährliche Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das
Produkt von seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor, wenn
das Produkt für die Durchführung der Aufgabe mit Strom versorgt werden muss.

Service Manual
VORSICHT – STROMSCHLAGGEFAHR: Dieses Produkt verwendet einen elektronischen

Leistungsschalter. Er trennt die Eingangswechselspannung nicht physikalisch. Um das Risiko
eines elektrischen Schlags zu vermeiden, ziehen Sie stets das Netzkabel vom Drucker ab, wenn
eine Abtrennung der Eingangswechselspannung erforderlich ist.
VORSICHT – STROMSCHLAGGEFAHR: Um die Gefahr eines Stromschlags während der
Fehlerbehebung bei entfernten Abdeckungen oder offenen Klappen zu vermeiden, berühren Sie
die freiliegenden Drähte oder Stromkreise nicht, wenn der Drucker an eine Steckdose
angeschlossen ist.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags und Schäden
am Drucker zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose und trennen Sie alle
Verbindungen zu jeglichen externen Geräten, bevor Sie Kabel, Elektronikplatinen oder
Baugruppen einstecken oder abziehen.
VORSICHT – HEISS: Das Innere des Druckers kann sehr heiß sein. Vermeiden Sie Verletzungen,
indem Sie heiße Komponenten stets abkühlen lassen, bevor Sie ihre Oberfläche berühren.
VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in
Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können
im Bereich von beweglichen Komponenten auftreten, wie z.B. Zahnrädern, Klappen, Fächern
und Abdeckungen.
VORSICHT – BEWEGLICHE TEILE: Um das Risiko von Verletzungen und Abschürfungen zu
vermeiden, halten Sie Ihre Hände von sich bewegenden Teilen in Bereichen fern, die mit diesem
Hinweis gekennzeichnet sind. Verletzungen durch sich bewegende Teile treten unter Umständen
im Bereich von Zahnrädern und anderen sich drehenden Teilen auf.
Pr e c a u z i o n i p e r g l i i n t e r v e n t i d i r i p a ra z i o n e
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: La presenza di questo simbolo sul
prodotto significa che è presente tensione pericolosa nell'area del prodotto su cui si sta
lavorando. Scollegare il prodotto prima di iniziare, o prestare cautela se l'intervento richiede che
il prodotto debba ricevere alimentazione.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Questo prodotto utilizza un interruttore di
alimentazione elettronico. Tale interruttore non scollega fisicamente la tensione CA in entrata.
Per evitare il rischio di scossa elettrica, rimuovere sempre il cavo di alimentazione dalla
stampante quando è necessario rimuovere la tensione CA in entrata.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scossa elettrica
quando si eseguono interventi sulla macchina con coperture rimosse e sportelli aperti, non
toccare cavi o circuiti esposti quando la stampante è collegata a una presa elettrica.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scossa elettrica e
per impedire danni alla stampante, rimuovere il cavo di alimentazione dalla presa elettrica e
scollegare tutti i collegamenti a eventuali dispositivi esterni prima di collegare o scollegare
qualsiasi cavo, scheda elettronica o gruppo.
ATTENZIONE – SUPERFICIE SURRISCALDATA:L'area interna della stampante potrebbe
surriscaldarsi. Per evitare infortuni, lasciare raffreddare la superficie dei componenti prima di
toccarla.

Service Manual
ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Per evitare il rischio di lesioni, prestare la

massima cautela quando si accede alle aree contrassegnate con questa etichetta. Potrebbero
infatti verificarsi lesioni da schiacciamento in prossimità di parti in movimento, quali ad
esempio ingranaggi, porte, vassoi e coperchi.
ATTENZIONE – PARTI MOBILI: Per evitare il rischio di lesioni da lacerazione o abrasione,
tenere le mani lontano da parti in movimento nelle aree contrassegnate con questa etichetta.
Le lesioni dovute a parti in movimento possono verificarsi intorno a ingranaggi e altre parti
rotanti.

Service Manual
Troubleshooting Overview
Pe r fo r m i n g T h e I n i t i a l Tr o u b l e s h o o t i n g C h e c k
• With the power cord unplugged from the electrical outlet, check if the cord is free from breakage,
short circuits, disconnected wires, or incorrect connections.
• Make sure that the printer is properly grounded.
• Make sure that the power supply line voltage is within 10% of the rated line voltage.
• Make sure that the printer is securely installed on a level surface in a well-ventilated area.
• Make sure that the temperature and relative humidity are within the specifications. See
Temperature Information.
• Avoid locations that:
– Generate ammonia gas
– Are exposed to direct sunlight
– Are near open flames
– Are dusty
• Make sure that the recommended paper for this printer is used.
• Do a test print with paper from a newly opened package, and then check the result.

Service Manual
Fixing Print Quality Issues

I n i t i a l Pr i n t Q u a l i t y C h e c k
Before troubleshooting print problems, perform the following:
• Make sure that the printer is located in an area that follows the recommended operating
environment and power requirement specifications.
• Check the status of supplies. Replace supplies that are low or empty.
• Load 20-lb (75-80 g/m2) plain letter or A4 paper. Make sure that the paper guides are properly set
and locked. From the control panel, set the paper size and type to match the paper loaded in the
tray.
• From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.
• Print and keep the Menu Settings Page. The original page is used to restore the custom settings if
necessary. From the control panel, navigate to Settings > Reports > Menu Settings Page, and
then press OK.
• On the Menu Settings page, check if the print resolution is set to 600 dpi and the toner darkness is
set to Normal.
• Check the toner cartridges for damage, and replace if necessary.
• Make sure that the correct print driver is used to prevent print problems. If the wrong print driver
is installed, then incorrect characters could print and the copy may not fit the page correctly.
S u p p l i e s U s e d t o Re s o l v e P r i n t Q u a l i t y I s s u e s
For this family of printers, the following supplies are available to resolve print quality issues:
Supply Item Part Number

Standard-Capacity Toner Cartridge (1.2K) NA/XE Sold 006R04399
High-Capacity Toner Cartridge (3K) NA/XE Sold 006R04400
Extra High-Capacity Toner Cartridge (6K) NA/XE Sold 006R04401
Standard-Capacity Toner Cartridge (1.2K) DMO Sold 006R04402
High-Capacity Toner Cartridge (3K) DMO Sold 006R04403
Extra High-Capacity Toner Cartridge (6K) DMO Sold 006R04404
Imaging Kit (12K) Universal World Wide 013R00691

Service Manual
G ra y o r S o l i d B a c kg r o u n d C h e c k
Action Yes No
Step 1 Go to step 2. Go to step 3.

1 Make sure that the toner
cartridge is supported.
cartridge and imaging unit are
not empty.
3 Check if the toner cartridge is
new.
Is the toner cartridge new?
Step 2 Go to step 3. The problem is solved.

Make sure to remove the packing
material on the toner cartridge
and imaging unit.
Does the problem remain?

1 Clear the paper path of debris
and contamination.
2 Remove, and then insert the
imaging unit and toner
cartridge.
Shake the toner cartridge and
imaging unit before inserting
them.
3 Perform a POR.
4 Enter the Diagnostics menu,
and then select Advanced
Print Quality Samples.

cartridge is properly installed
and free of damage.
Service Manual
Action Yes No
2 Make sure that the smart chip
contacts are free of corrosion
and contamination.
3 Make sure that the developer
roller surface is free of damage.
4 Make sure that the toner HVPS
and contamination.

Replace the toner cartridge.

1 Make sure that the imaging
unit is properly installed and
free of damage.
and contamination.
3 Make sure that the
photoconductor roller surface is
free of damage.
unit HVPS contacts are free of
corrosion and contamination.

Replace the imaging unit.

1 Check the HVPS toner contact
spring for proper installation
and damage.
2 Check the toner smart chip
contact for proper installation
and damage.

Service Manual
Action Yes No
3 Check the toner contact spring
for corrosion and
contamination.
Are the HVPS toner contact spring
and toner smart chip contact
properly installed and free of
damage and contamination?
Step 9 Contact the next level of support. The problem is solved.

1 Make sure that the HVPS toner
contact spring is in proper
contact with the toner
cartridge.
contact with the HVPS.
3 Reseat the smart chip contact
cable.

1 Check the imaging unit contact
spring for damage and
contamination.
unit contact spring is in proper
Is the imaging unit contact spring

1 Make sure that the transfer
roller is properly installed and
free of damage and
contamination.
2 Make sure that the HVPS
contact spring is properly
connected to the transfer roller.
roller spring is properly
installed.

Service Manual
Action Yes No

1 Reseat the transfer roller.

Replace the transfer roller. See
Transfer roller removal.

Adjust the toner darkness.

1 Check the HVPS
characterization.
2 Reseat the HVPS cables.
3 Check the HVPS cables for
proper installation and
damage.
4 Check the HVPS spring contact
for proper connection to the
board.
Is the HVPS properly installed and
free of damage?

Replace the HVPS. See HVPS
removal.
Make sure to perform the HVPS
characterization when replacing
the HVPS.

1 Reseat all the cables connected
to the LVPS.
2 Check the cables for proper
connection and damage.
3 Check the fuse for continuity.

Service Manual
Action Yes No
4 Check the electronic
components on the LVPS for
damage.
5 Check the LVPS for proper
installation and damage.
Is the LVPS properly installed and
free of damage?

1 Make sure that the LVPS is
compatible with the fuser and
the printer.
2 Make sure that the fuser
connector has voltage.
3 Make sure that the correct
power input voltage is used.

Replace the LVPS. See LVPS
removal.
Step 20 Contact the next level of support. Go to step 21.

1 Check the controller board for
damage.
2 Reseat all the cables on the
controller board.
Is the controller board properly
installed and free of damage?

Replace the controller board. See
Controller board removal.

Service Manual
S o l i d Co l o r o r B l a c k I m a g e C h e c k
Action Yes No

not empty.
new.

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.

Service Manual
Action Yes No
free of damage.
and contamination.
free of damage.


contamination.

and free of damage.
and contamination.
and contamination.

Service Manual
Action Yes No


and damage.
and damage.
for corrosion and
contamination.

cartridge.
cable.

Service Manual
Action Yes No

1 Check the HVPS
characterization.
damage.
board.
free of damage?

removal.
the HVPS.
B l a n k o r W h i t e Pa g e s C h e c k

Service Manual
Action Yes No

not empty.
new.

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.

free of damage.
and contamination.
free of damage.

Service Manual
Action Yes No


contamination.

free of damage and
contamination.
installed.


Service Manual
Action Yes No


and free of damage.
and contamination.
and contamination.


and damage.
and damage.
for corrosion and
contamination.

cartridge.

Service Manual
Action Yes No
cable.

1 Clean the printhead lens.
2 Reseat the two printhead
cables at both ends.
3 Perform a print test.

1 Make sure that the printhead
cables are properly connected.
2 Check the printhead for proper
Is the printhead properly installed
and free of damage?

Replace the printhead. See
Printhead removal.

2 Check the cables for damage.
Are the cables free of damage?

Replace the damaged cable.

1 Check the HVPS
characterization.
damage.

Service Manual
Action Yes No
board.
free of damage?

removal.
the HVPS.

damage.
controller board.

D a r k Pr i n t C h e c k

Service Manual
Action Yes No

not empty.
new.

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.

1 Make sure that the paper type
is supported.
and size settings match the
paper type and size set on the
tray.
3 Make sure that the paper has
no damage or defects.
4 Make sure that the paper
guides are properly set.
5 Make sure that the paper size
setting in the duplex unit is
properly set.

Service Manual
Action Yes No


and free of damage.
and contamination.
and contamination.


free of damage.
and contamination.
free of damage.

Service Manual
Action Yes No


and damage.
and damage.
for corrosion and
contamination.

cartridge.
cable.

contamination.


Service Manual
Action Yes No
free of damage and
contamination.
installed.





Service Manual
Action Yes No

1 Check the HVPS
characterization.
damage.
board.
free of damage?

removal.
the HVPS.
L i g h t Pr i n t C h e c k

Service Manual
Action Yes No

not empty.
new.

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.

is supported.
tray.
properly set.

Service Manual
Action Yes No


and free of damage.
and contamination.
and contamination.


free of damage.
and contamination.
free of damage.

Service Manual
Action Yes No


and damage.
and damage.
for corrosion and
contamination.

cartridge.
cable.

contamination.


Service Manual
Action Yes No
free of damage and
contamination.
installed.




and free of damage?

Printhead removal.

Service Manual
Action Yes No



1 Check the HVPS
characterization.
damage.
board.
free of damage?

removal.
the HVPS.
Pa p e r C u r l C h e c k

Service Manual
Action Yes No

and contamination.
cartridge.
them.
3 Perform a POR.

is supported.
tray.
properly set.

1 Check the fuser cables for
proper connection and
damage.
2 Check the fuser access door for
damage.
3 Check if the fuser gears are in
proper contact with the drive
gears.
4 Make sure that the fuser is
compatible with the LVPS.
5 Check the fuser for proper
Is the fuser properly installed and
free of damage?

Service Manual
Action Yes No

and then navigate to:
Printer diagnostics &
adjustments > Motor tests
2 Select Motor (transport).
3 Open the rear door, and then
check if the fuser exit rollers
turn.
4 Open the fuser access door,
and then check if the hot
rollers turn.
Are the rollers properly working?

Replace the fuser. See Fuser
removal.

to the LVPS.
damage.
free of damage?

Service Manual
Action Yes No

the printer.

removal.
Fo l d e d o r W r i n k l e d Pa p e r C h e c k
Action Yes No

and contamination.
cartridge.
them.
3 Perform a POR.

Service Manual
Action Yes No
is supported.
tray.
properly set.

damage.
damage.
gears.
free of damage?

turn.
rollers turn.

Service Manual
Action Yes No

removal.

to the LVPS.
damage.
free of damage?

the printer.

removal.
Re p e a t i n g D e fe c t s C h e c k

Service Manual
Action Yes No

not empty.
new.

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.

Measure the distance between the
horizontal defects.
Is the distance equal to 75.4 mm
or 34.7 mm?


Service Manual
Action Yes No
free of damage.
and contamination.
free of damage.


horizontal defects.
Is the distance equal to 44.6 mm,
28.3 mm, or 39.3 mm?


and free of damage.
and contamination.
and contamination.

Service Manual
Action Yes No


horizontal defects.
Is the distance equal to 44 mm?


free of damage and
contamination.
installed.



Service Manual
Action Yes No

horizontal defects.
Is the distance equal to 78.1 mm?

removal.

damage.
damage.
gears.
free of damage?

turn.
rollers turn.

removal.

Service Manual
Action Yes No


and free of damage?

Printhead removal.
S ke w e d Pr i n t C h e c k

Service Manual
Action Yes No

and contamination.
cartridge.
them.
3 Perform a POR.

is supported.
tray.
properly set.

1 Check the tray insert for proper
2 Make sure that the separator
roller is free of dust and
contamination.
3 Check the lift plate for proper
operation.
4 Check the paper guides for
proper operation.
Is the tray insert properly installed
and free of damage?

Service Manual
Action Yes No
Replace the tray insert.


1 Clear the pick rollers of
contamination.
2 Reseat the pick rollers.
3 Perform a feed test.

1 Check the pick rollers for proper
2 Check the shaft of the pick
rollers for damage.
Are the pick rollers properly

Replace the pick rollers. See Pick
rollers removal.

Make sure that the roller is free of
dirt and contamination.


Service Manual
Action Yes No

and free of damage?

Printhead removal.
S t r e a ke d Ve r t i c a l L i n e s A p p e a r O n Pr i n t s C h e c k
Action Yes No

not empty.
new.

and imaging unit.

Service Manual
Action Yes No
and contamination.
cartridge.
them.
3 Perform a POR.


and free of damage?

Printhead removal.

free of damage.
and contamination.
free of damage.

Service Manual
Action Yes No


and free of damage.
and contamination.
and contamination.


and damage.
and damage.
for corrosion and
contamination.

Service Manual
Action Yes No

cartridge.
cable.

contamination.

free of damage and
contamination.
installed.


Service Manual
Action Yes No




1 Check the HVPS
characterization.
damage.
board.
free of damage?

removal.
the HVPS.

Service Manual
Horizontal White Lines Check
Action Yes No

not empty.
new.

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.

free of damage.

Service Manual
Action Yes No
and contamination.
free of damage.


and free of damage.
and contamination.
and contamination.


and damage.
and damage.

Service Manual
Action Yes No
for corrosion and
contamination.

cartridge.
cable.

contamination.

free of damage and
contamination.
installed.

Service Manual
Action Yes No




and free of damage?

Printhead removal.



Service Manual
Action Yes No

1 Check the HVPS
characterization.
damage.
board.
free of damage?

removal.
the HVPS.
Ve r t i c a l W h i t e L i n e s C h e c k
Action Yes No

not empty.
new.

Service Manual
Action Yes No

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.


and free of damage?

Printhead removal.

Service Manual
Action Yes No
free of damage.
and contamination.
free of damage.


and free of damage.
and contamination.
and contamination.


and damage.

Service Manual
Action Yes No
and damage.
for corrosion and
contamination.

cartridge.
cable.

contamination.

free of damage and
contamination.
installed.

Service Manual
Action Yes No





Service Manual
Action Yes No

1 Check the HVPS
characterization.
damage.
board.
free of damage?

removal.
the HVPS.
Ve r t i c a l Co l o r e d L i n e s o r B a n d i n g C h e c k

Service Manual
Action Yes No

not empty.
new.

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.



Service Manual
Action Yes No

and free of damage?

Printhead removal.

free of damage.
and contamination.
free of damage.


and free of damage.
and contamination.
and contamination.
Service Manual
Action Yes No


and damage.
and damage.
for corrosion and
contamination.

cartridge.
cable.

contamination.


Service Manual
Action Yes No
free of damage and
contamination.
installed.





Service Manual
Action Yes No

1 Check the HVPS
characterization.
damage.
board.
free of damage?

removal.
the HVPS.
Ve r t i c a l D a r k S t r e a k s W i t h Pr i n t M i s s i n g C h e c k

Service Manual
Action Yes No

not empty.
new.

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.



Service Manual
Action Yes No

and free of damage?

Printhead removal.

free of damage.
and contamination.
free of damage.


and free of damage.
and contamination.
and contamination.

Service Manual
Action Yes No


and damage.
and damage.
for corrosion and
contamination.

cartridge.
cable.

contamination.


Service Manual
Action Yes No
free of damage and
contamination.
installed.





Service Manual
Action Yes No

1 Check the HVPS
characterization.
damage.
board.
free of damage?

removal.
the HVPS.
W h i t e S t r e a k s a n d Vo i d e d A r e a s C h e c k
Action Yes No

not empty.
new.

Service Manual
Action Yes No

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.

free of damage.
and contamination.
free of damage.


Service Manual
Action Yes No
and free of damage.
and contamination.
and contamination.


and damage.
and damage.
for corrosion and
contamination.

cartridge.
cable.

Service Manual
Action Yes No

contamination.

free of damage and
contamination.
installed.



Service Manual
Action Yes No

and free of damage?

Printhead removal.



1 Check the HVPS
characterization.
damage.
board.
free of damage?

removal.
the HVPS.

Service Manual
C l i p p e d Pa g e s o r I m a g e s C h e c k
Action Yes No

not empty.
new.

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.

free of damage.
Service Manual
Action Yes No
and contamination.
free of damage.


and free of damage.
and contamination.
and contamination.


and damage.
and damage.

Service Manual
Action Yes No
for corrosion and
contamination.

cartridge.
cable.

contamination.

free of damage and
contamination.
installed.

Service Manual
Action Yes No




and free of damage?

Printhead removal.



Service Manual
Action Yes No

1 Check the HVPS
characterization.
damage.
board.
free of damage?

removal.
the HVPS.

to the LVPS.
damage.
free of damage?

Service Manual
Action Yes No

the printer.

removal.
Co m p r e s s e d I m a g e s A p p e a r O n Pr i n t s C h e c k
Action Yes No

and contamination.
cartridge.
them.
3 Perform a POR.

Service Manual
Action Yes No
free of damage.
and contamination.
free of damage.


1 Check the imaging unit drive
lever for proper installation and
damage.
2 Open the right cover, and then
check the lever assembly for
damage.
Is the imaging unit drive lever
damage?
Step 5 The problem is solved. Contact the next level of support.

1 Open the front door.
2 Remove the imaging unit.
3 Remove the toner cartridge
from the imaging unit.
4 Slightly close the front door,
and then check if the lever
actuates the imaging unit drive
gear.
Did the imaging unit drive gear
actuate?

Service Manual
Action Yes No
1 Remove the imaging unit.
2 Check the coupling drive gear
for proper installation and
damage.
3 Actuate the lever, and then
check if the coupling drive gear
engages.
Is the coupling drive gear properly

Replace the main drive. See Main
drive removal.

free of damage and
contamination.
installed.



Service Manual
Action Yes No
Make sure that the roller is free of

dirt and contamination.

Input tray quick print > Tray 1
> Single
2 Check if the clip in the middle
of the solenoid turns when the
paper is transported.
Did the clip turn?

Reseat the deskew solenoid cable
at both ends.

2 Select Motor (transport drive).
Did the motor run?

> Single
Input tray quick print >
Duplex > Single

Service Manual
Action Yes No

1 Make sure that the main drive
is properly installed and free of
damage.
gears are properly installed.
3 Make sure that the drive gears
are in proper contact with the
gear they are driving.

drive removal.
I n c o r r e c t M a r g i n s O n Pr i n t s C h e c k

Service Manual
Action Yes No

and contamination.
cartridge.
them.
3 Perform a POR.

is supported.
tray.
properly set.

contamination.
3 Check the lift plate for proper
operation.
4 Check the paper guides for
proper operation.
Is the tray insert properly installed
and free of damage?

Service Manual
Action Yes No


adjustments > Registration
adjust
2 Select Quick test or Duplex
quick test.
3 Adjust the following margins:
• Top Margin
• Bottom Margin
• Left Margin
• Right Margin


and free of damage?

Printhead removal.

Service Manual
Action Yes No

damage.
controller board.

To n e r R u b s O f f C h e c k
Action Yes No

not empty.
new.

and imaging unit.

Service Manual
Action Yes No
and contamination.
cartridge.
them.
3 Perform a POR.

tray.
damage.
damage.
gears.
free of damage?

turn.
rollers turn.

Service Manual
Action Yes No

removal.

to the LVPS.
damage.
free of damage?

the printer.

removal.

Service Manual
To n e r S p e c k s A p p e a r O n Pr i n t s C h e c k
Action Yes No

not empty.
new.

and imaging unit.

and contamination.
cartridge.
them.
3 Perform a POR.

free of damage.
Service Manual
Action Yes No
and contamination.
free of damage.


and free of damage.
and contamination.
and contamination.


and damage.
and damage.

Service Manual
Action Yes No
for corrosion and
contamination.

cartridge.
cable.

contamination.

free of damage and
contamination.
installed.

Service Manual
Action Yes No




and free of damage?

Printhead removal.

Service Manual
Paper Jams
A vo i d i n g J a m s
L o a d Pa p e r P r o p e r l y
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill
indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the
paper or envelopes.
• Push the tray firmly into the printer after loading paper.
Use Recommended Paper

• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.

Service Manual
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
2 0 0 Pa p e r J a m s
2 0 0 Pa p e r J a m M e s s a g e s
Error code Description Action
200.04 Paper fed from the manual feeder See Sensor (input sensor S3)
cleared the sensor (input sensor service check .
S3) earlier than expected.
200.05 Paper fed from the manual feeder

never cleared the sensor (input
sensor S3).
200.06 Paper fed from the manual feeder

was not picked. Paper did not
reach the sensor (input sensor S3).
200.07 Paper reached the sensor (input

sensor S3) earlier than expected.
200.12 Paper fed from tray 1 arrived at

the sensor (input sensor S3) earlier
than expected.
200.13 Paper fed from tray 1 was

detected later than expected or
was never detected at the sensor
(input sensor S3).
200.14 Paper fed from tray 1 cleared the

sensor (input sensor S3) earlier
than expected.

Service Manual
200.15 Paper fed from tray 1 never

cleared the sensor (input sensor
S3).
200.91 Paper remains on the sensor (input See Sensor (input sensor S3) static
sensor S3) during the warm up jam service check .
sequence.
S en s o r ( I n p ut S en s o r S 3 ) Sta t i c J am S e rv i ce C h e c k
Action Yes No

1 Make sure that the tray insert
is properly inserted.
tray.
3 Make sure that the duplex unit
setting in the duplex unit
matches the printer setting.
5 Make sure that the front and
rear doors are fully closed.
6 Make sure that the output bin
is free from obstructions.

1 Remove the imaging unit and
toner cartridge, and then make
sure that the paper path is free
of jams and obstructions.
2 Clear all rollers of dirt and
contamination.

1 Perform a POR.

Service Manual
Action Yes No
> Single

1 Reseat the sensor cable.
adjustments > Sensor tests
3 Find the sensor (staging sensor
S2).
Does the sensor status change
while toggling the sensor?

1 Check the sensor for proper
2 Check the alignment with the
sensor flag.
3 Check the sensor cable for
damage.
Is the sensor properly installed and
free of damage?

Replace the sensor.

adjustment > Sensor tests
2 Find the following sensors:
• Sensor (media present in
tray1 S1)
• Sensor (input sensor S3)
• Sensor (fuser exit sensor
S4)

Service Manual
Action Yes No

1 Check the sensor flags for
damage.
proper alignment with the
sensors.
3 Check the sensor flag springs
damage.
Are the sensor flags properly

Replace the damaged sensor flag.

Check the cables for proper
Are the cables properly connected
and free of damage?


controller board.
2 Check if the controller board
LED lights up.
damage.


Service Manual
Sensor (Input Sensor S3) Service Check
Action Yes No

tray.

contamination.

1 Perform a POR.
> Single

S2).

Service Manual
Action Yes No


sensor flag.
damage.
free of damage?

Replace the sensor.

tray1 S1)
S4)

damage.
sensors.
damage.

Service Manual
Action Yes No


> Single
Did the clip turn?

at both ends.

and free of damage?


Did the motor run?


Service Manual
Action Yes No
> Single
Duplex > Single

damage.

drive removal.

controller board.
LED lights up.
damage.


Service Manual
202.03 Paper fed from the manual feeder See Sensor (fuser exit sensor S4)
never arrived at the sensor (fuser service check .
exit sensor S4).
202.05 Paper fed from the manual feeder See Sensor (fuser exit sensor S4)
never cleared the sensor (fuser exit never cleared service check .
sensor S4).
202.13 Paper fed from tray 1 never arrived See Sensor (fuser exit sensor S4)
at the sensor (fuser exit sensor S4). service check .
202.15 Paper fed from tray 1 never arrived See Sensor (fuser exit sensor S4)
at the sensor (fuser exit sensor S4). never cleared service check .
202.91 Paper remains on the sensor (fuser See Sensor (fuser exit sensor S4)
exit sensor S4) during the warm up static jam service check .
sequence.
202.93 Paper never arrive at the sensor See Sensor (fuser exit sensor S4)
(fuser exit sensor S4) which service check .
triggered a flush action.

Service Manual
S e n s o r ( Fu s e r E x i t S e n s o r S 4 ) S e r v i c e C h e c k
Action Yes No

tray.

contamination.

1 Perform a POR.
> Single

2 Find the sensor (fuser exit
sensor S4).

Service Manual
Action Yes No


1 Make sure that the fuser exit
sensor cable is properly
connected and free of damage.
2 Make sure that the sensor is
properly aligned with the
sensor flag.
free of damage?

Replace the sensor. See Sensor
(fuser exit) removal .

tray1 S1)
S4)

damage.
sensors.
damage.

Service Manual
Action Yes No



Check the rear door for proper
Is the door properly installed and
free of damage?

Replace the rear door. See Rear
door removal.

1 Enter Diagnostics menu, and
then navigate to:
turn.
rollers turn.

damage.
damage.
gears.

Service Manual
Action Yes No
free of damage?

removal.

and free of damage?


> Single
Did the clip turn?

at both ends.


Service Manual
Action Yes No
Did the motor run?

> Single
Duplex > Single

damage.

drive removal.

Service Manual
Action Yes No

controller board.
LED lights up.
damage.

S e n s o r ( Fu s e r E x i t S e n s o r S 4 ) N e v e r C l e a r e d S e r v i c e C h e c k
Action Yes No

tray.

contamination.
Service Manual
Action Yes No

1 Perform a POR.
> Single

sensor S4).

sensor flag.
free of damage?



Service Manual
Action Yes No
tray1 S1)
S4)

damage.
sensors.
damage.


free of damage?

door removal.

then navigate to:

Service Manual
Action Yes No
turn.
rollers turn.

damage.
damage.
gears.
free of damage?

removal.

and free of damage?


adjustment > Motor tests

Service Manual
Action Yes No
3 Check if the exit roller turns.
Did the exit roller turn?

1 Make sure that the redrive
gears are in proper contact
with the printer drive gears.
2 Check the redrive gears for
damage.
3 Check the roller for wear,
contamination, and damage.
Is the redrive properly installed
and free of damage?

Replace the redrive. See Redrive
removal.

Did the motor run?

> Single
Duplex > Single

Service Manual
Action Yes No
damage.

drive removal.

controller board.
LED lights up.
damage.


Service Manual
S e n s o r ( Fu s e r E x i t S e n s o r S 4 ) S t a t i c J a m S e r v i c e C h e c k
Action Yes No

tray.

contamination.

1 Perform a POR.
> Single

sensor S4).

Service Manual
Action Yes No


sensor flag.
free of damage?


tray1 S1)
S4)

damage.
sensors.
damage.

Service Manual
Action Yes No



and free of damage?


controller board.
LED lights up.
damage.


Service Manual
206.15 Paper fed from tray remains on See Sensor (staging sensor S2):
the sensor (fuser exit sensor S4). Paper failed to clear service check.
206.16 Paper fed from tray 1 never arrived See Sensor (staging sensor S2):
at the sensor (staging sensor S2). Paper failed to arrive service check
.
S e n s o r ( S t a g i n g S e n s o r S 2 ) : Pa p e r Fa i l e d To C l e a r S e r v i c e C h e c k
Action Yes No

tray.

contamination.

1 Perform a POR.

Service Manual
Action Yes No
> Single

S2).

sensor flag.
damage.
free of damage?

Replace the sensor.

tray1 S1)
S4)

Service Manual
Action Yes No


damage.
sensors.
damage.


and free of damage?


> Single
Did the clip turn?

at both ends.
Service Manual
Action Yes No

Did the motor run?

> Single
Duplex > Single

damage.

drive removal.

Service Manual
Action Yes No

controller board.
LED lights up.
damage.

S e n s o r ( S t a g i n g S e n s o r S 2 ) : Pa p e r Fa i l e d To A r r i v e S e r v i c e C h e c k
Action Yes No

tray.


Service Manual
Action Yes No
contamination.

1 Perform a POR.
> Single

S2).

sensor flag.
damage.
free of damage?

Replace the sensor.


Service Manual
Action Yes No
tray1 S1)
S4)

damage.
sensors.
damage.


and free of damage?


1 Clear the pick rollers of
contamination.
2 Reseat the pick rollers.
> Single.

Service Manual
Action Yes No

1 Check the pick rollers for proper
2 Check the shaft of the pick
rollers for damage.
Are the pick roller properly

Replace the pick rollers. See Pick
rollers removal.

1 Reseat the pick solenoid cable.
3 Select Feed solenoid.
4 Check if the pick solenoid
actuates.
Did the pick solenoid actuate?

Check the pick solenoid for proper
Is the pick solenoid properly

Replace the pick solenoid. See Pick
solenoid removal.


Service Manual
Action Yes No
Did the motor run?

> Single
Duplex > Single

damage.

drive removal.

Service Manual
Action Yes No

controller board.
LED lights up.
damage.

232.13 Paper fed from tray 1 never arrived See Sensor (input sensor S3):
at the sensor (input sensor S3) Duplex failure service check .
during a duplex print job.
232.15 Paper fed from tray 1 never

cleared the sensor (input sensor
S3) during a duplex print job.

Service Manual
S e n s o r ( I n p u t S e n s o r S 3 ) : D u p l e x Fa i l u r e S e r v i c e C h e c k
Action Yes No

tray.

contamination.

1 Perform a POR.
> Single

S2).
Service Manual
Action Yes No


sensor flag.
damage.
free of damage?

Replace the sensor.

tray1 S1)
S4)

damage.
sensors.
damage.

Service Manual
Action Yes No


> Single
Did the clip turn?

at both ends.

1 Clear the duplex paper path of
obstructions.
2 Load the correct paper in the
tray.
matches the paper loaded in
the tray.
> Duplex

1 Reseat the duplex unit.
2 Check the duplex unit gears for
damage.
3 Check the rollers and belts for
wear and contamination.
Is the duplex unit properly

Service Manual
Action Yes No

Replace the duplex unit.

and free of damage?


Did the motor run?

> Single
Duplex > Single

damage.

Service Manual
Action Yes No

drive removal.

controller board.
LED lights up.
damage.


Service Manual
User Attendance Messages

N o n - Xe r o x S u p p l y
The printer has detected a non-Xerox supply or part installed in the printer.
The Xerox printer is designed to function best with genuine Xerox supplies and parts. Use of third-
party supplies or parts may affect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Xerox supplies and parts and may deliver
unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the
intended life may damage the Xerox printer or associated components.
Warning: Use of third-party supplies or partscan affect warranty coverage. Damage caused by
the use of third-party supplies orparts may not be covered by the warranty.
If a customer accepts any and all of these risks and proceeds with the use of non-genuine supplies or
parts in the printer, then instruct the customer to press and hold X and # simultaneously from the
control panel for 15 seconds. Do not perform this action yourself.
If a customer does not want to accept these risks, then remove the third-party supply or part from the
printer and install a genuine Xerox supply or part.
If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then
instruct the customer to reset the supply usage counter.
1. From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Supply Usage And Counters
2. Select the part or supply to reset.
3. Read the warning message, and then select Continue.
4. Press and hold X and # simultaneously for 15 seconds to clear the message.
Note: If the customer is unable to reset the supply usage counters, then the customer must
return the item to the place of purchase.
Warning: Supplies and parts without Return Program agreement terms may be reset and
remanufactured.
8–12 User Attendance Messages

8.01 Close the door, cover, or latch at See Door switch service check .
location A.

Service Manual
8.02 Close the door, cover, or latch at

location B.
9 Auto reboot. See Auto reboot service check.
11.1 Load tray 1. See Load tray 1 with A4 plain

paper service check .
11.8 Load the manual feeder. See Manual feeder service check.
12.1 Change the paper in tray 1. See Load tray 1 with A4 plain
paper service check .
12.8 Change the paper in the manual See Manual feeder service check.
feeder.
M a n u a l Fe e d e r S e r v i c e C h e c k
Action Yes No

Make sure that the imaging unit
and toner cartridge are genuine
Xerox supplies.

1 Shake the toner cartridge.
2 Clean the toner cartridge smart
chip contacts, and then check
the contacts for damage.
3 Clean the toner cartridge
spring contacts, and then check


1 Shake the imaging unit.

Service Manual
Action Yes No
2 Clean the imaging unit smart
3 Clean the imaging unit spring
contacts, and then check the
contacts for damage.

Check the smart chip for proper
Is the smart chip properly installed
and free of damage?


1 From the control panel,
navigate to Settings > Reports
> Device > Device statistics.
2 Check if the install date reflects
the date that you replaced the
cartridge.
3 Check the supply level of the
toner cartridge.
imaging unit.
Is there sufficient supply level, and
does the install date reflect the
cartridge replacement date?

and free of damage?


Service Manual
Action Yes No

controller board.
LED lights up.
damage.

A u t o Re b o o t S e r v i c e C h e c k
Action Yes No

1 Turn off the printer.
2 Unplug the power cord.
3 Wait for 10 seconds, and then
plug the power cord.
4 Turn on the printer.

1 Upgrade the firmware.
2 Perform a POR.

and free of damage?

Service Manual
Action Yes No


controller board.
LED lights up.
damage.


31.40 Missing black toner cartridge. See Photoconductor and toner

cartridge service check .
32.40 Unsupported toner cartridge. See Unsupported imaging unit or

toner cartridge service check .
32.60 Unsupported imaging unit.
33 Non-Xerox Return Program (NLRP) See Photoconductor and toner

codes. cartridge service check .

Service Manual
P h o t o c o n d u c t o r a n d To n e r Ca r t r i d g e S e r v i c e C h e c k
Action Yes No

Xerox supplies.




and free of damage?


Service Manual
Action Yes No

cartridge.
toner cartridge.
imaging unit.

and free of damage?


controller board.
LED lights up.
damage.


Service Manual
Black Imaging Unit, Photoconductor Smart Chip, or Sensor

Pr o b l e m S e r v i c e C h e c k
Action Yes No

1 Open the front door.
2 Reseat the imaging unit and
toner cartridge.
3 Close the front door.




and free of damage?

Service Manual
Action Yes No


1 Check the front door for proper
2 Check the front door flag for
damage.
3 Check the front door hinge for
damage.
4 Check if the front door properly
closes.
Is the front door properly installed
and free of damage?

Replace the front door. See Front
door removal.

Check the front door link for
proper installation and damage.
Is the front door link properly

Replace the printer.

and free of damage?


Service Manual
Action Yes No

controller board.
LED lights up.
damage.

U n s u p p o r t e d I m a g i n g U n i t o r To n e r C a r t r i d g e S e r v i c e C h e c k
Action Yes No

Xerox supplies.



Service Manual
Action Yes No

and free of damage?


and free of damage?


Service Manual
Action Yes No

controller board.
LED lights up.
damage.

34–42 User Attendance Errors

34 Paper size mismatch (too short or See Load tray 1 with A4 plain
too narrow). paper service check .
37.3 Insufficient memory. See Insufficient Memory Service

Check .
38.1 Memory is full.
39.1 Complex page.
41.60 Toner cartridge and imaging unit See Unsupported imaging unit or
mismatch. toner cartridge service check .
42.xy Toner cartridge region does not See Toner Cartridge Service Check .
match the printer region.
• x = printer region
• y = toner cartridge region

Service Manual
I n s u f fi c i e n t M e m o r y S e r v i c e C h e c k
Action Yes No

Close all held jobs.


Resend a print job or a scan job.

1 Reduce the number of pages to
print.
2 Reduce the file size of the print
job.

2 Perform a POR.

Service Manual
Action Yes No

controller board.
LED lights up.
damage.

To n e r C a r t r i d g e S e r v i c e C h e c k
Action Yes No

Xerox supplies.



Service Manual
Action Yes No
cartridge.
toner cartridge.
imaging unit.
Is there sufficent supply level, and

and free of damage?


controller board.
LED lights up.
damage.


Service Manual
55 User Attendance Messages

55.1 Unsupported USB device. See Unsupported USB device

service check .
55.2 Unsupported USB hub.
Unsupported USB Device Service Check
Action Yes No


1 Check if the flash drive is set to
the correct file system.
2 Check if the flash drive is
detected on the computer.
Is the flash drive set to the correct
file system, and is it detected?

Format the flash drive to the
correct file system.

From the control panel, go to
Settings > Device > Restore
factory defaults.

Service Manual
Action Yes No

and free of damage?


2 Perform a POR.

controller board.
LED lights up.
damage.


84.01 The imaging unit is nearly low. See Toner cartridge or imaging
unit low service check .
84.02

Service Manual
84.11 The imaging unit is low.
84.12
84.13
84.19
84.21 The imaging unit is very low.
84.22
84.23
84.31 Replace the imaging unit. Zero

estimated pages remain.
84.32
84.33 Replace the imaging unit or

photoconductor. Zero estimated
pages remain. Absolute end of life
has been reached due to page
count.
84.41 Replace the imaging kit. Zero

estimated pages remain. Absolute
end of life has been reached due
to the photoconductor rev counter.

to waste toner.

to page count.

Service Manual
To n e r C a r t r i d g e o r I m a g i n g U n i t Lo w S e r v i c e C h e c k
Action Yes No

Xerox supplies.

cartridge.
toner cartridge.
imaging unit.

print quality samples.
2 Check the test pages for print
quality defects.
Are there print quality defects?



Service Manual
Action Yes No


and free of damage?


and free of damage?


Service Manual
Action Yes No

controller board.
LED lights up.
damage.


88.00 The toner cartridge is nearly low. See Toner cartridge or imaging
unit low service check .
88.09
88.10 The toner cartridge is low.
88.19
88.20 The toner cartridge is very low.
88.29
88.30 Replace the toner cartridge. Zero

estimated pages remain.
88.40 Toner cartridge hard stop.
88.48

Service Manual
Non-supply User Attendance Errors

Non-supply User Attendance Messages
34B Short paper. See Short paper service check.
35A Deficient memory. See Insufficient memory service

check .
37A Insufficient collation area.
37C Insufficient memory.
38A Memory full.
39A Complex page. See Complex page service check.
S h o r t Pa p e r S e r v i c e C h e c k
Action Yes No

tray.


Service Manual
Action Yes No
contamination.

1 Perform a POR.
> Single

contamination.
2 Make sure that the lift plate is
properly working.
guides are properly working.
Is the tray insert properly installed,
and free of contamination and
damage?


1 Clear the duplex paper path of
obstructions.
2 Load the correct paper in the
tray.
matches the paper loaded in
the tray.
> Duplex

Service Manual
Action Yes No

duplex unit.
2 Check the duplex unit gears for
damage.
3 Check the rollers and belts for
wear and contamination.
Is the duplex unit properly

Replace the duplex unit.

S2).

sensor flag.
damage.
free of damage?

Replace the sensor.

Service Manual
Action Yes No
tray1 S1)
S4)

damage.
sensors.
damage.


controller board.
LED lights up.
damage.


Service Manual
I n s u f fi c i e n t M e m o r y S e r v i c e C h e c k
Action Yes No

1 Perform a POR.
2 Send a print job with no image.

quality defects.

Make sure that the printer is using
the latest firmware version, and
update if necessary.

Service Manual
C o m p l e x Pa g e S e r v i c e C h e c k
Action Yes No

1 Perform a POR.
2 Send a print job with no image.

quality defects.


Service Manual
Printer Hardware Errors

111 Error Messages
111 Error Messages
111.20 Printhead error (mirror motor lock) See Printhead error 1 service check
was detected before the motor .
was turned on.
111.21 No printhead power (+5V) when

the laser servo started.
111.30 The printhead failed during power-

on tests.
111.31 Printhead error (no first HSYNC)

was detected.
111.32 Printhead error (lost HSYNC) was

detected.
111.33 Printhead error (lost HSYNC) was

detected during servo.
111.34 Printhead error (mirror motor lost

lock) was detected.
111.35 Printhead error (mirror motor

never got first lock) was detected.
111.36 Printhead error (mirror motor lock See Printhead error 2 service check
never stabilized) was detected. .

sensor S3) but the mirror motor
was not locked.

sensor S3) but the printhead
startup was not complete.
111.40 The wrong printhead is installed. See Printhead error 1 service check
.

Service Manual
121 Errors
121 Error Messages
121.00 The fuser failed to reach See Fuser service check.

temperature during warm-up.
121.01 Attempting to heat the fuser, but

the fuser is not installed.
121.02 Attempting to power up the fuser

while it is too warm (belt: 50°C,
lamp: 76°C) to execute EWC/line
voltage detection after a Wrong
Fuser Installederror had been
previously declared.
121.10 The fuser did not warm up enough

to start EWC/line voltage
detection (belt: 60°C, lamp: 88°C)
within time-out (belt: 10 seconds,
lamp: 90 seconds).
121.11 The fuser took too long to reach

the final EWC/line detection
temperature (belt: 90°C, lamp:
149°C).
121.12 The fuser never reached final

EWC/line detection temperature
(belt: 90°C, lamp: 149°C).
121.13 The fuser heated too fast to the

final EWC/line detection
temperature (belt: 90°C, lamp:
149°C).
121.20 The fuser high power trace

heating rate from 165°C to 180°C
exceeded the error threshold.
121.22 Open fuser relay detected.
121.28 The fuser failed to reach the EP

warm-up temperature in time.
121.31 The fuser is too hot.

Service Manual
121.32 The fuser is too cold for too long

while its power is at 100%.
121.33 The fuser is too cold when paper is See Fuser service check.
in the fuser.
121.34 The fuser is too cold during steady

state control when paper is not in
the fuser.
This event can occur during
printing or standby modes.
121.50 The fuser went over the required

temperature during a global over
temperature check.
121.52 The main thermistor temperature

is out of range.
121.53 The main thermistor temperature

change rate is out of range.
121.71 Open fuser main heater

thermistor.
Fu s e r S e r v i c e C h e c k
Action Yes No

Make sure that the voltage rating
of the printer matches the power
supply voltage of the electrical
outlet that the printer is plugged
into.


Service Manual
Action Yes No
tray.

contamination.

1 Perform a POR.
> Single

then navigate to:
turn.
rollers turn.

Service Manual
Action Yes No
damage.
damage.
gears.
free of damage?

removal.

2 Select Fan (main).
3 Check if the fan turns.
Did the fan turn?

1 Reseat the fan cable.
2 Make sure that the cable is
properly connected.
3 Make sure that the fan and
4 Make sure that the fan is free
of grease contamination.

Replace the fan. See Fan assembly
removal.

Service Manual
Action Yes No


1 Reseat the cables connected to
the LVPS.
damage.
free of damage?

the printer.
2 Make sure that there is voltage
coming out of the fuser
connector.
power input voltage is applied.

removal.

Did the motor run?

Service Manual
Action Yes No
> Single
Duplex > Single

damage.
gear that they are driving.

drive removal.

controller board.
LED lights up.
damage.


Service Manual
126 Errors
126 Error Messages
126.05 The LVPS dropped while not See LVPS service check.
sleeping.
126.06 An LVPS 25V line error was

detected.
126.07 An LVPS 5V rail was down during

POR.
126.12 LVPS mismatch. A 120V power See LVPS service check.

supply is installed but the
controller board reports a 220V Go to step 3 directly.
power supply.
126.13 LVPS mismatch. A 230V power

supply is installed but the
controller board reports a 110V or
100V power supply.
LV P S S e r v i c e C h e c k
Action Yes No

contamination.

1 Perform a POR.
> Single

Service Manual
Action Yes No

the LVPS.
damage.
free of damage?

the printer.
connector.

removal.

Service Manual
Action Yes No

controller board.
LED lights up.
damage.

140 Errors
140 Error Messages
140.82 Motor (transport drive) failure. See Motor (transport drive) service
check .

Service Manual
M o t o r ( Tra n s p o r t D r i v e ) S e r v i c e C h e c k
Action Yes No

tray.

contamination.

1 Perform a POR.
> Single

Does the motor run?

Service Manual
Action Yes No
Step 5 Go to step 6. Contact the next level of support.

1 Reseat the motor cable at both
ends.
2 Make sure that the motor gear
is properly aligned with the
drive gears.
3 Check the motor for proper
Is the motor properly installed and
free of damage?

and free of damage?


controller board.
LED lights up.
damage.


Service Manual
6yy Errors
6yy Error Messages
600.01 Toner tally never received. See Printer declared jam service
check .
600.02 The printhead is not ready to See Printhead error 1 service check
image. .
600.04 Duplex paper was never picked. See Printer declared jam service
check .
600.05 Invalid printhead NVRAM type. See Printhead error 1 service check
.
600.06 No response from the paper port See Printer declared jam service
driver. check .
600.07 Page is at the image point before See Printhead error 2 service check
the EP is ready. .
600.08 Paper jam is caused by a

printhead error.
600.09 EP update error was detected. Restart the print job. If the error
persists, then contact the next
level of support.
600.10 EP started a run-in late with less See Printer declared jam service
time than it takes to do the motor check .
ramp.
600.95 The printer intentionally declared

a jam.
This event is typically used to
prevent a kiosk user from printing
free pages.
611.02 An Input ISR error occurred and Restart the print job. If the error
the printhead was not ready. persists, then contact the next
level of support.
611.32 Lost HSYNC errors were detected.
Laser safety interlock system may
be the cause.
611.33 Lost HSYNC during servo.

Service Manual
611.34 A mirror motor lock error was

detected.
611.35 Mirror motor never got first lock. See Printhead error 1 service check
.
611.36 Mirror motor lock never stabilized.

sensor S3) but the mirror motor
was not locked.

sensor S3) but the printhead
startup was not complete.
621.01 The fuser heater was not hot Restart the print job. If the error
enough when the paper entered persists, then contact the next
the fuser nip. level of support.
Pr i n t e r D e c l a r e d J a m S e r v i c e C h e c k
Action Yes No




Service Manual
Action Yes No

and free of damage?

Replace the imaging unit


controller board.
LED lights up.
damage.


Service Manual
Pr i n t h e a d E r r o r 1 S e r v i c e C h e c k
Action Yes No


2 Check the printhead cables for
proper connection.

Make sure that the printhead lens
is clean and free of contamination.

Printhead removal.

and free of damage?


Service Manual
Action Yes No

controller board.
LED lights up.
damage.

Pr i n t h e a d E r r o r 2 S e r v i c e C h e c k
Action Yes No

2 Make sure that the paper is
properly loaded in the tray.
tray.
properly working.

S2).

Service Manual
Action Yes No

sensor flag.
damage.
free of damage?

Replace the sensor.

tray1 S1)
S4)

damage.
sensors.
damage.


Service Manual
Action Yes No

2 Check the printhead cables for
proper connection.

Make sure that the printhead lens
is clean and free of contamination.

Printhead removal.

and free of damage?


Service Manual
Action Yes No

controller board.
LED lights up.
damage.

Pr o c e d u r e B e fo r e S t a r t i n g T h e 9 y y S e r v i c e C h e c k s
Retrieve certain information that helps your next level of support in diagnosing the problem before
replacing the controller board.
Warning: Do not replace the controller board unless instructed by your next level of support.
1. Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2. Collect the settings from the Menu Settings Page.
3. Collect information from the user.
Note: Not all of the items are retrievable from the printer that you are working on.
A . Co l l e c t i n g T h e H i s t o r y I n fo r m a t i o n Fr o m T h e S E M e n u
Note: Make sure that your printer is connected to a network or to a print server.
1. Open a web browser, type http://printer_IP_address/se, and then press Enter.

Note: Notes:
• printer_IP_address is the TCP/IP address of the printer.

• se is required to access the printer diagnostic information.
2. Click History Information, copy all information, and then save it as a text file.
3. E-mail the text file to your next level of support.

Service Manual
B . C o l l e c t i n g T h e F i r m w a r e L o g s ( f w d e b u g a n d L o g s . t a r . g z ) Fr o m
The SE Menu
Note: Notes:
• Make sure that your printer is connected to a network or to a print server.
• Some printers are designed to restart automatically after a 9yy error. On these printers, you can
retrieve the secondary crash code information using the SE menu.
1. Open a web browser, type http://printer_IP_address/se, and then press Enter.
2. Click Logs Gzip Compressed.
Note: A logs.tar.gz file is saved to the Downloads folder. The file may take several minutes to
save. You may rename the file if a logs.tar.gz already exists in the Downloads folder.
3. E-mail the logs to your next level of support.
Note: To download the FWdebug log to a flash drive, see General SE.
C . C o l l e c t i n g T h e S e t t i n g s Fr o m T h e M e n u S e t t i n g s Pa g e
Note: The Menu Settings Page is different for each printer. For more information, see the
printer User’s Guide. Your next level of support will tell you which page they want to see.
D . Co l l e c t i n g I n fo r m a t i o n Fr o m T h e U s e r
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
9yy Errors
9yy Error Messages
900.xx Unrecoverable RIP software error/ See System software error service
illegal trap. check .
910.xx–919.xx An engine error occurred. See Engine error service check.
938.04 Supplies security is not enabled. See Black imaging unit,

photoconductor smart chip, or
sensor problem service check .

Service Manual
940 RIP to engine communication See Engine error service check.

failure.
941 Engine card failure.
948 Engine card—Pel clock check

failed.
949 Engine card—Delay line

calibration failure.
950 Non-Generic FRU installed.

Mismatch between system
NVRAM part and mirror NVRAM
part.
.xx points to the setting that does
not match.
952 A recoverable NVRAM cyclic

redundancy check error occurred.
Note: Notes:
• n is the offset at which the

error occurred.
• Performing a POR clears the
error.
953 NVRAM chip failure with mirror

part.
954 NVRAM chip failure with system

part.
955 The NAND flash failed the cyclic

redundancy check or the NAND
experienced an uncorrectable
multi-bit failure.
<LOC> indicates the source of the
failure.
956 RIP card failure—Processor failure.
957 RIP card failure—ASIC failure.
958 Controller board NAND failure.

Service Manual
959 Invalid firmware—Service system

board.
960 RAM memory error—RAM

soldered on the card is bad.
961 RAM memory error—RAM in slot 1

is bad.

is bad.

is bad.
964 Download emulation cyclic

redundancy check error—
Checksum failure detected in the
emulation header or emulation
file.
975 Network error—Unrecognizable See Network software error service

network port. check .
976 Network error—Unrecoverable

software error in the network port.
978 Network error—Bad checksum

while programming the network
port.
979 Network error—Flash parts failed

while programming the network
port.
980 The engine is experiencing an See Engine error service check.

unreliable communication.
981 Engine protocol violation is

detected.
982 Communications error is detected.
983 Invalid command received.

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984 Invalid command parameter

received.
985 RFID media option hardware error.
990 An equipment check condition has

occurred in the printer, but the
printer is unable to identify the
exact component failure.
991 A controller board equipment

check is detected.
992 General software error.
Sy s t e m S o f t w a r e E r r o r S e r v i c e C h e c k
Different types of 900.xx errors can occur. There may be a communication problem (bad cable,
network connection, and software issues), or a hardware problem with the controller board. Check the
communication and software problems first. Determine if the problem is constant or intermittent. Use
the following troubleshooting procedure to isolate the issue. Take notes as instructed. You will need
the information when you contact your next level of support.
Before troubleshooting:
1. Perform the Procedure before starting the 9yy service checks .
2. Determine the operating system used when the error occurred. If possible, determine whether a
PostScript or PCL file was sent to the printer when the error occurred. Ask the customer which
Xerox Solutions applications are installed on the printer.
Action Yes No

Perform a POR.
Does the error remain?

1 Write down the exact 900.xx
error code that appears on the
display.
3 Clear the print queues.
4 Disconnect all communication
cables, and then remove all
memory options.

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Action Yes No
5 Reset the printer into the
Diagnostics menu.

Check all the cables on the
controller board for proper
connection.
Are the cables properly connected?

1 Connect the cables.
2 Reset the printer into the
Diagnostics menu.

1 Replace the controller board.
See Controller board removal.
2 Reset the printer.
If a different error code appears,
then go to the service check for
that error code.

Print the following:
• Error Log
• Menu Settings Page
• Network Settings Page
Does the problem remain while
printing these pages?

Before performing this step, write
down the following information
about the file being sent to the
printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS,
etc.)

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Action Yes No
1 Connect the communication
cables.
3 Perform a print job.

2 Perform a different print job.


Verify if a modem is installed.
Is a modem installed?

1 Reinstall the modem.

1 Upgrade the firmware if it was
not upgraded in a previous
step.

1 Replace the modem.

Service Manual
Action Yes No

Perform a fax job.
Step 15
Contact your next level of support.
Provide the following information:
• Exact 900.xx error digits and complete error message
• Printed Menu Settings Page
• Printed Network Settings Page
• Device error log
• A sample print file if the error appears isolated to a single file
• File/Application used if the error is related to a specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
Engine Error Service Check
Action Yes No



and free of damage?

Service Manual
Action Yes No


controller board.
LED lights up.
damage.

Network Software Error Service Check

Action Yes No

Step2 Go to step 4. Go to step 3.

1 Check the network cable for
damage.
2 Make sure that the network
cable contacts are free from
dirt or corrosion.
3 Make sure that the network
cable is active.

Service Manual
Action Yes No
Is the network cable properly

connected and free of corrosion
and damage?
Step3 Go to step 4. The problem is solved.

Replace the network cable.

Check the controller board ports
and pins for damage.
Are the controller board ports and
pins free of damage?

1 Make sure that the Wi-Fi is
connected to the network.
2 Make sure that the Wi-Fi
setting is correct.
3 Check the Wi-Fi antenna for
damage.
Is the Wi-Fi antenna properly


and free of damage?


Service Manual
Action Yes No
Step9 Contact the next level of support. Go to step 10.

controller board.
LED lights up.
damage.
Step10 Contact the next level of support. The problem is solved.


Service Manual
Other Symptoms
B a s e Pr i n t e r Sy m p t o m s
Symptom Action
Front door is closed or open. See Door switch service check.
Tray 1 is empty. See Load tray 1 with A4 plain paper service check .
Paper did not arrive in the bin. See Paper Did Not Arrive In The Bin Service Check .
Tray insert is obstructed. See Tray Insert Obstructed Service Check .
Unable to remove the toner cartridge. See Unable To Remove Toner Cartridge Service Check
.
No display. See No Display Service Check.
No power. See No Power Service Check.
D o o r Sw i tc h S e r v i c e C h e c k
Action Yes No

damage.
damage.
Are the front door flag and hinge
free of damage?

door removal.

1 Check the HVPS
characterization.

Service Manual
Action Yes No
damage.
board.
5 Check the door switch for
damage and proper alignment.
free of damage?

removal.
the HVPS.

controller board.
damage.
LED lights up.


Service Manual
Lo a d Tra y 1 W i t h A 4 P l a i n Pa p e r S e r v i c e C h e c k
Action Yes No

tray.
properly working.

3 Find the sensor (paper
present).

2 Check the alignment of the
sensor with the sensor flag.
damage.
free of damage?

(paper present) removal .

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Action Yes No
tray1 S1)
S4)

damage.
sensors.
damage.


contamination.
properly working.
damage?

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Action Yes No


and free of damage?


controller board.
LED lights up.
damage.


Service Manual
Pa p e r D i d N o t A r r i v e I n T h e B i n S e r v i c e C h e c k
Action Yes No

tray.

contamination.

1 Perform a POR.
> Single

free of damage?

Service Manual
Action Yes No

door removal.

adjustment > Motor tests
3 Check if the exit roller turns.
Did the exit roller turn?

1 Make sure that the redrive
gears are in proper contact
with the printer drive gears.
2 Check the redrive gears for
damage.
3 Check the roller for wear,
contamination, and damage.
Is the redrive properly installed
and free of damage?

Replace the redrive. See Redrive
removal.

Does the motor run?

1 Reseat the motor cable at both
ends.

Service Manual
Action Yes No
2 Make sure that the motor gear
is properly aligned with the
drive gears.
3 Check the motor for proper
Is the motor properly installed and
free of damage?

> Single
Duplex > Single

damage.

drive removal.

Service Manual
Tra y I n s e r t O b s t r u c t e d S e r v i c e C h e c k
Action Yes No

tray.
properly working.

contamination.
properly working.
damage?


Service Manual
U n a b l e To Re m o v e To n e r Ca r t r i d g e S e r v i c e C h e c k
Action Yes No

1 Check the front door for proper
damage.
damage.
4 Check if the front door properly
closes.
Is the front door properly installed
and free of damage?

door removal.

Check the front door link for
proper installation and damage.
Is the front door link properly

Did the motor run?

> Single
Duplex > Single

Service Manual
Action Yes No

damage.

drive removal.
No Display Service Check

Action Yes No

controller board.
LED lights up when the power
is on.
Does the controller board LED
light up?

Check the top cover for proper
Is the top cover properly installed
and free of damage?

Replace the top cover. See Top
Cover Assembly Removal .

Service Manual
Action Yes No

1 Reseat the control panel cable
on the controller board.
2 Reseat the cable on the switch.
and free of damage?

Replace the top cover. See Top
Cover Assembly Removal .
Step6 Contact the next level of support. Go to step 7.

controller board.
LED lights up.
damage.
Step7 Contact the next level of support. The problem is solved.


Service Manual
N o Po w e r S e r v i c e C h e c k
Action Yes No

controller board.
LED lights up when the power
is on.
Does the controller board LED
light up?

the LVPS.
damage.
free of damage?

the printer.
connector.

removal.


Service Manual
Action Yes No

and free of damage?


controller board.
LED lights up.
damage.


Service Manual

Service Manual
Service Menus
5

Service Manual
Service Menus
Understanding The Printer Control Panel

U s i n g T h e C o n t r o l Pa n e l
Control panel part Function

• View printer messages and
1 Display
supply status.
• Set up and operate the printer.
2 Indicator light Check the status of the printer.
3 Home button Go to the home screen.
• Scroll through menus or move

4 Right arrow button
between screens and menu
options.
• Increase the numeric value of
a setting.
5 Back button Return to the previous screen.
6 Stop or Cancel button Stop the current job.
7 Menu button Access the printer menus.
• Select a menu option.

8 Select button
• Save the changes in a setting.
• Scroll through menus or move

9 Left arrow button
between screens and menu
options.
• Decrease the numeric value of
a setting.

Service Manual
Service Menus
U n d e r s t a n d i n g T h e S t a t u s O f T h e Po w e r B u t t o n a n d
Indicator Light
Indicator light Printer status
Solid blue The printer is on or ready.
Blinking blue The printer is processing data.
Blinking red The printer requires user intervention.
Off The printer is off or in Sleep mode.
Power button light Printer status
Off The printer is off, ready, or processing data.
Solid white The printer is in Sleep mode.
Blinking white The printer is in Hibernate mode.

Service Manual
Service Menus
Diagnostics Menu
Entering The Diagnostics Menu
The Diagnostics menu contains tests that are used to help isolate issues with the printer.
• To access the Diagnostics menu from POST, press and hold Left arrow and OK on the control
panel.
• To access the Diagnostics menu from the home screen, press Back, Right arrow, Back, and Right
arrow on the control panel.
Re p o r t s
Device Settings
This report lists all the current printer settings.
Enter the Diagnostics menu, and then navigate to:
Reports > Device > Device Settings
For non-touch-screen printer models, press to navigate through the settings.
I n s ta ll e d L ic e n s es
This setting lists all the installed licenses and their feature data.
Reports > Licenses > Installed Licenses
A d v a n c e d Pr i n t Q u a l i t y S a m p l e s
This setting prints a list of the printer settings and sample pages to check print quality.
Enter the Diagnostics menu, and then select Advanced Print Quality Samples.
Fo r m a t Fa x S t o ra g e
This setting deletes stored fax jobs.
Format Fax Storage > Format Fax Storage

Service Manual
Service Menus
Ev e n t Lo g
D i s p l a y Lo g
This setting displays the panel text that appears when the event occurs.
Event Log > Display Log
Pr i n t Lo g
This setting lists an extended version of the various printer events.
Event Log > Print Log

Note: The events that appear in the report vary depending on the operational history of the
printer.
Pr i n t Lo g S u m m a r y
This setting lists a brief summary of the various printer events.
Event Log > Print Log Summary

Note: The events that appear in the report vary depending on the operational history of the
printer.
M a r k Lo g
This setting allows you to create a service, maintenance, or custom log entry. Each log entry is added
in the printer event log.
1. Enter the Diagnostics menu, and then navigate to:
Event Log > Mark Log

Service Manual
Service Menus
2. Select a log that you want to create.
I n p u t Tra y Q u i c k Pr i n t
This setting lets you print a single or continuous Quick test page in either duplex or simplex mode.
1. Enter the Diagnostics menu, and then select Input tray quick print.

2. Select where you want to print the pages from.
3. Select whether to print a single or continuous test page.
O u t p u t B i n Q u i c k Fe e d
This setting lets you feed a single or continuous page from the standard bin.
Output bin quick feed > Standard bin

2. Select whether to print a single or continuous test page.
Pr i n t e r S e t u p
P r i n t e d Pa g e C o u n t ( m o n o )
This setting displays the amount of pages printed in mono.
Printer Setup > Printed page count (mono)
2. View the printed page count for mono.
Pe r m a n e n t P a g e C o u n t
This setting displays the total number of pages printed. After all the print tests are completed, this
value resets to zero.
Printer Setup > Permanent page count
2. View the permanent page count.
Pr o c e s s o r I D
This setting indicates the ID of the processor on the controller board.

Service Manual
Service Menus

Printer Setup > Processor ID
2. View the processor ID.
Serial Number
This setting displays a read-only value of the printer serial number.
Printer Setup > Serial number
2. View the serial number.
Model Name
This setting displays the model name of the printer.
Printer Setup > Model name
2. View the model name.
Engine Setting [x]

Warning: Do not change this setting without specific instructions from the next level of support.
This setting allows you to select a printer engine setting. Possible values are 0–255. 0 is the default.

Printer Setup > Engine setting [x]
2. Select a setting, and then enter a value.
EP Setup
Warning: Do not change this setting without specific instructions from the next level of support.
This setting allows you to adjust the EP setup of the printer.

Printer Setup > EP setup
2. Select a setting.

Service Manual
Service Menus
Pr i n t e r D i a g n o s t i c s & A d j u s t m e n t s
S e n s o r Te s t s
1. Enter the Diagnostics menu, and then select Printer diagnostics & adjustments.
A list of sensor tests appears.
2. Find, and then manually toggle the sensor.
Note: Notes:
• The sensor status on the screen toggles between 1 and 0 when the sensor is properly working.
• If a sensor test fails, the test failure may not indicate a failed sensor. Further troubleshooting
may be required. Check the boards and cables for possible issues.
• For the fuser exit sensor actuator, toggle it toward the rear door.
List Of Sensor Tests
Sensor (front door)
Sensor (media present in tray1 S1)
Sensor (staging sensor S2)
Sensor (input sensor S3)
Sensor (fuser exit sensor S4)
M o t o r Te s t s
Printer diagnostics & adjustments > Motor tests

2. Select a motor.
Note: Notes:
• If the motor is activated, then it is properly working.
• Some motors require automatic deactivation to avoid secondary issues such as possible damage
and contamination.
• Some tests require a special action to activate a motor such as removing a major component.
• If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be
required. Check the boards and cables for possible issues.
• To stop a running motor in non-touch-screen printer models , press .

Service Manual
Service Menus
List Of Motor Tests
Motor (transport drive)
Feed solenoid
Skew correction solenoid
Fan (main)
Re g i s t r a t i o n A d j u s t
This setting lets you adjust the skew, margins, or print a Quick test page.

Printer diagnostics & adjustments > Registration adjust
2. Select a setting to adjust.
Uni ve rs a l Ove rri d e

This setting allows the user to feed custom media sizes to a Custom Media Tray.

Printer diagnostics & adjustments > Universal Override
HVPS Adjust
This setting allows the HVPS calibration data to be recovered or entered for the specific HVPS
installed. The HVPS calibration data must come from the next level of support.

Printer diagnostics & adjustments > HVPS adjust

Service Manual
Service Menus
Config Menu
E n t e r i n g T h e C o n fi g M e n u
The Config menu consists of menus, settings, and operations that are used to configure the printer.
To access the Config menu, press and hold Right arrow and OK on the control panel, and then turn
on the printer.
C o n fi g M e n u
Menu item Description
USB Configuration
Change the USB driver mode of the printer to
USB PnP improve its compatibility with a personal computer.
1*
2
USB Configuration
Set the USB port to run at full speed and disable its
USB Speed high-speed capabilities.
Full
Auto*
Tray Configuration
Show a message about the tray status.
Show Tray Insert Message
Off
Only for unknown sizes*
Always
Tray Configuration
Specify the page orientation when loading A5 paper
A5 Loading size.
Short Edge*
Long Edge
Tray Configuration
Set the paper source that the user fills when a
Paper Prompts prompt to load paper appears.
Auto*
Manual Paper
Tray Configuration
Set the paper source that the user fills when a
Envelope Prompts prompt to load envelope appears.
Auto*
Manual Envelope
Service Manual
Service Menus
Menu item Description

Tray Configuration
Set the printer to resolve paper- or envelope-related
Action for Prompts change prompts.
Prompt user*
Continue
Use current
Reports
Print reports about printer menu settings, status, and
Menu Settings Page event logs.
Event Log
Event Log Summary
Supply Usage And Counters

Clear the supply usage history or reset the counter
Clear Supply Usage History after installing new supplies.
Reset Black Cartridge Counter
Reset Black Imaging Unit Counter
Print Configuration
Set a text point-size value below which the high-
Font Sharpening frequency screens are used when printing font data.
0–150(24*) For example, if the value is 24, then all fonts sized 24
points or less use the high-frequency screens.
Print Configuration
Adjust the toner density when printing documents.
Print Density
1–5 (3*)
Device Operations
Set the printer to reduce the amount of noise that it
Quiet Mode makes when printing.
On Enabling this setting slows down the printer
performance.
Off*
Device Operations
Enable access to the control panel menus.
Panel Menus
Enable*
Disable
Device Operations
Erase user-defined strings for the Default or Alternate
Clear Custom Status custom messages.
Clear all remotely-installed messages

Erase messages that were remotely installed.
An asterisk (*) next to a value indicates the factory default setting.

Service Manual
Service Menus
Service Engineer Menu

Entering The Service Engineer (SE) Menu
This contains several functions that a service engineer may need in order to diagnose and fix
problems on the printer.
To access the SE menu, press Back, Left arrow, Back, and Left arrow on the control panel.
G e n e ra l S E
This setting allows you to save a log file to a USB drive.
Enter the Service Engineer (SE) menu, and then navigate to:
General SE > Capture Logs to USB Drive
Network SE
Enter the Service Engineer (SE) menu, and then select Network SE.
Note: Use these settings as directed by the next level of support.
Top-level menu Intermediate menu
Print SE Menus Print SE Menus
• Print History
History
• Mark History
• Set Card Speed

MAC
• LAA
• Keep Alive
NPAP Print Alerts
• netstat
TCP/IP
• arp
• Allow SNMP Set
• MTU
• Meditech Mode
• RAW LPR Mode
Wireless Enable Wi-Fi Direct Sigma Control Agent

Service Manual
Service Menus
Top-level menu Intermediate menu

• Ping
Ping Test
• Ping6
• ifconfig
Other Actions
• IPtables [Firewall Dump]
• IP6tables [Firewall Dump]
• IPsec Dump
Scan SE
This setting displays the current scanner registration values for each scanner source (flatbed, ADF
front, ADF rear).
Enter the Service Engineer (SE) menu, and then navigate to:
Scan SE > Scanner Info

Service Manual
Service Menus
Entering Invalid Engine Mode

This mode allows the printer to load the correct firmware code.
1. Turn off the printer.
2. From the control panel, press and hold HOME and OK while turning on the printer:
3. Release the buttons after 10 seconds.

Service Manual
Service Menus
Entering Recovery Mode

This mode allows the printer to boot from a secondary set of instructions and flash firmware code.
While in this mode, you can only flash firmware code through a USB cable directly connected to a PC.
Depending on your printer model, do any of the following:
Fo r L E D D i s p l a y
2. Open the front door.
3. Press and hold the Stop button.
4. Turn on the printer.
5. When all the icons flash, release the button.
Fo r 2 - l i n e D i s p l a y
2. Press and hold the OK and Back buttons.
4. When the display shows the following icon, release the buttons.
Fo r 2 . 4 - , 4 . 3 - , 7 - , a n d 1 0 - i n c h D i s p l a y s
2. Press and hold the 2, 7, and 8 buttons.

Service Manual
Service Menus
4. When the display shows the following icon, release the buttons.
Fo r 2 . 8 - i n c h D i s p l a y
2. Open tray 1.
3. Make sure that paper is loaded in tray 1.
5. When the display shows the following icon, close tray 1.
Note: If tray 1 is not closed, then the printer will boot normally.
6. A screen with red selection items appears.
Touch -> to navigate to Recovery mode.
7. Touch Boot or RECOVERY.

Service Manual
Parts Removal
6

Service Manual
Parts Removal
Removal Precautions
CAUTION—SHOCK HAZARD: The low-voltage power supply (LVPS) and the high-voltage
power supply (HVPS) may have residual voltage present. To avoid the risk of electrical shock, do
not touch their circuit components or the solder side of the board. Only handle them by their
outer edges or metal housing.
CAUTION—SHOCK HAZARD: This product uses an electronic power switch. It does not
physically disconnect the input AC voltage. To avoid the risk of electrical shock, always remove
the power cord from the printer when removal of the input AC voltage is required.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to
the printer, remove the power cord from the electrical outlet and disconnect all connections to
any external devices before you connect or disconnect any cable, electronic board, or assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked
with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and
covers.
CAUTION—MOVING PARTS: To avoid the risk of laceration or abrasion injuries, keep hands
away from moving parts in areas marked with this label. Injuries from moving parts may occur
around gears and other rotating parts.
P r é c a u t i o n s D e Re t r a i t
ATTENTION ! RISQUE D’ÉLECTROCUTION : Une tension résiduelle peut être présente dans le
bloc d'alimentation basse tension (LVPS) et le bloc d'alimentation haute tension (HVPS). Pour
éviter tout risque d'électrocution, ne touchez pas les composants du circuit ou le côté soudure
de la carte. Tenez-les uniquement par leurs extrémités ou le boîtier en métal.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce produit utilise un commutateur

d'alimentation électronique. Il ne déconnecte pas physiquement la tension d'alimentation CA.
Pour éviter tout risque d'électrocution, débranchez toujours le cordon d'alimentation de
l'imprimante lorsque vous devez déconnecter la tension d'alimentation CA.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Pour éviter tout risque d'électrocution et éviter

d'endommager l'imprimante, débranchez le cordon d'alimentation de la prise électrique et
déconnectez toute connexion à tout périphérique externe avant de brancher ou débrancher des
câbles ou circuits et assemblages électroniques.
ATTENTION ! SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour
réduire le risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher.
ATTENTION ! RISQUE DE PINCEMENT : Pour éviter tout risque de blessure par pincement,
agissez avec précaution au niveau des zones signalées par cette étiquette. Les blessures par
pincement peuvent se produire autour des pièces mobiles telles que les engrenages, portes,
tiroirs et capots.

Service Manual
Parts Removal
ATTENTION ! PIÈCES MOBILES : Pour éviter tout risque de coupures ou de frottements,

éloignez les mains des pièces en mouvement dans les zones signalées par cette étiquette. Les
pièces en mouvement autour des engrenages et autres pièces rotatives peuvent causer des
blessures.
Pr e c a u c i o n e s D u ra n t e L a E x t ra c c i ó n
PRECAUCIÓN—RIESGO DE DESCARGA:La fuente de alimentación de bajo voltaje (LVPS) y la
fuente de alimentación de alto voltaje (HVPS) pueden presentar voltaje residual. Para evitar el
riesgo de descarga eléctrica, no toque los componentes del circuito ni el lateral soldado de la
placa. Manipule solo los bordes exteriores o la carcasa metálica.
PRECAUCIÓN—RIESGO DE DESCARGA:Este producto utiliza un interruptor de corriente

electrónico. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de
descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea
necesario retirar la entrada de voltaje de CA.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descargas eléctricas y daños

en la impresora, retire el cable de alimentación de la toma eléctrica y desconecte todas las
conexiones a dispositivos externos antes de conectar o desconectar cualquier cable, placa
electrónica o conjunto.
PRECAUCIÓN—SUPERFICIE CALIENTE:El interior de la impresora podría estar caliente. Para

evitar el riesgo de heridas producidas por el contacto con un componente caliente, deje que la
superficie se enfríe antes de tocarlo.
PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Para evitar el riesgo de lesión por

atrapamiento, preste atención en las áreas marcadas con esta etiqueta. Las lesiones por
atrapamiento se pueden producir en torno a partes móviles, tales como engranajes, puertas,
bandejas y cubiertas.
PRECAUCIÓN—PARTES MÓVILES: Para evitar el riesgo de lesiones por laceración o abrasión,

mantenga las manos lejos de las partes móviles en las zonas marcadas con esta etiqueta. Las
lesiones causadas por partes móviles pueden producirse cerca de los engranajes u otras piezas
giratorias.
Vo r s i c h t s m a ß n a h m e n B e i D e r D e m o n t a g e
VORSICHT – STROMSCHLAGGEFAHR: Im Niederspannungsnetzteil (LVPS) und
Hochspannungsnetzteil (HVPS) liegt unter Umständen Restspannung vor. Um das Risiko eines
elektrischen Schlags zu vermeiden, berühren Sie keine umliegenden Bauteile oder die Lötseite
der Platine. Fassen Sie sie nur an den Außenkanten oder am Metallgehäuse an.
VORSICHT – STROMSCHLAGGEFAHR: Dieses Produkt verwendet einen elektronischen
Leistungsschalter. Er trennt die Eingangswechselspannung nicht physikalisch. Um das Risiko
eines elektrischen Schlags zu vermeiden, ziehen Sie stets das Netzkabel vom Drucker ab, wenn
eine Abtrennung der Eingangswechselspannung erforderlich ist.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags und Schäden
am Drucker zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose und trennen Sie alle
Verbindungen zu jeglichen externen Geräten, bevor Sie Kabel, Elektronikplatinen oder
Baugruppen einstecken oder abziehen.

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VORSICHT – HEISS: Das Innere des Druckers kann sehr heiß sein. Vermeiden Sie Verletzungen,
indem Sie heiße Komponenten stets abkühlen lassen, bevor Sie ihre Oberfläche berühren.
VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in
Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können
im Bereich von beweglichen Komponenten auftreten, wie z.B. Zahnrädern, Klappen, Fächern
und Abdeckungen.
VORSICHT – BEWEGLICHE TEILE: Um das Risiko von Verletzungen und Abschürfungen zu
vermeiden, halten Sie Ihre Hände von sich bewegenden Teilen in Bereichen fern, die mit diesem
Hinweis gekennzeichnet sind. Verletzungen durch sich bewegende Teile treten unter Umständen
im Bereich von Zahnrädern und anderen sich drehenden Teilen auf.
Pr e c a u z i o n i p e r l a r i m o z i o n e
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Sull'alimentatore a bassa tensione (LVPS)
e l'alimentatore ad alta tensione (HVPS) può essere presente tensione residua. Per evitare il
rischio di scossa elettrica, non toccare i loro componenti elettrici o il lato saldatura della scheda.
Toccarli soltanto dai bordi esterni o dall'alloggiamento in metallo.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Questo prodotto utilizza un interruttore di
alimentazione elettronico. Tale interruttore non scollega fisicamente la tensione CA in entrata.
Per evitare il rischio di scossa elettrica, rimuovere sempre il cavo di alimentazione dalla
stampante quando è necessario rimuovere la tensione CA in entrata.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scossa elettrica e
per impedire danni alla stampante, rimuovere il cavo di alimentazione dalla presa elettrica e
scollegare tutti i collegamenti a eventuali dispositivi esterni prima di collegare o scollegare
qualsiasi cavo, scheda elettronica o gruppo.
ATTENZIONE – SUPERFICIE SURRISCALDATA:L'area interna della stampante potrebbe
surriscaldarsi. Per evitare infortuni, lasciare raffreddare la superficie dei componenti prima di
toccarla.
ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Per evitare il rischio di lesioni, prestare la
massima cautela quando si accede alle aree contrassegnate con questa etichetta. Potrebbero
infatti verificarsi lesioni da schiacciamento in prossimità di parti in movimento, quali ad
esempio ingranaggi, porte, vassoi e coperchi.
ATTENZIONE – PARTI MOBILI: Per evitare il rischio di lesioni da lacerazione o abrasione,
tenere le mani lontano da parti in movimento nelle aree contrassegnate con questa etichetta.
Le lesioni dovute a parti in movimento possono verificarsi intorno a ingranaggi e altre parti
rotanti.
H a n d l i n g E S D - s e n s i t i v e Pa r t s
Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To
prevent damage to ESD-sensitive parts, do the following:
• Turn off the printer before removing logic boards.
• Keep the parts in their original packing material until you are ready to install them into the
printer.

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• Make the least possible movements with your body to prevent an increase of static electricity
from clothing fibers, carpets, and furniture.
• Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This
action discharges any static electricity in your body to the printer.
• Hold the parts by their edge connector shroud. Do not touch its pins. If you are removing a
pluggable module, then use the correct tool.
• If possible, keep all parts in a grounded metal cabinet.
• Do not place the parts on the printer cover or on a metal table. If you need to put down the parts,
then put them into their packing material.
• Prevent parts from being accidentally touched by other personnel. Cover the printer when you are
not working on it.
• Be careful while working with the parts when cold-weather heating is used. Low humidity
increases static electricity.
Re s t o r i n g T h e P r i n t e r C o n fi g u r a t i o n A f t e r Re p l a c i n g
T h e Co n t r o l l e r B o a r d
Restore the printer to its correct configuration. Contact your Hardware Support Line to obtain the
applicable zip file. Flash the printer settings and embedded solutions.
Note: The software bundle contains the latest version of the firmware, applications, and
software licenses from the Lexmark Virtual Solutions Center (VSC). The printer firmware may
be at a different level from what was used before replacing the controller board.
Extract the contents of the zip file.
• Perform the install instructions on the Readme file in the exact order shown. Restart the printer
only if the file says so.
• For more information on how to flash the downloaded files, see Updating The Printer Firmware.
• To load the zip file, see Restoring Solutions, Licenses, and Configuration Settings.
After performing the installation instructions in the Readme file, confirm that the printer is restored.
• If you are unable to access the administrative menus to verify that the printer is restored, then
ask the customer for access rights.
• If a 10.00 error appears after you restart the printer, then contact the next level of support.
Re s t o r i n g S o l u t i o n s , L i c e n s e s , a n d C o n fi g u r a t i o n
Settings
To load the zip files that you received from Hardware Support, do the following:

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1. Open a web browser, and then type the printer IP address.
2. Click Import Configuration, and then click Browse.

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3. Navigate to the folder where the zip files are extracted.
4. Select the file to import, and then click Import.

5. Repeat step 2 through step 4 for the other files that are included in the extracted zip file.
U p d a t i n g T h e Pr i n t e r F i r m w a r e
Warning: Before updating the printer firmware, ask the next level of support for the correct
code. Using an incorrect code level may damage the printer.
Us i n g A Fl a s h D ri ve
Note: The printer must be in ready state to update the firmware.
This option is available only in printer models with front USB port.
1. Insert the flash drive into the USB port.
2. Depending on the printer model, do any of the following:
• From the control panel, navigate to USB Menu: Print from USB > Accept or OK, and then
select the file that you need to flash.
• Select the firmware file.
Note: Do not turn off the printer while the update is going on.
U s i n g A N e t w o r k Co m p u t e r
Using the File Transfer Protocol (FTP)

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2. Obtain the IP address from the home screen.
3. From the command prompt of a network computer, open an FTP session to the printer IP address.
4. Use a PUT command to place the firmware file on the printer.
The printer performs a POR sequence and terminates the FTP session.
Using the Embedded Web Server
1. Open a web browser, and then type the printer IP address.

2. Click Settings > Device > Update Firmware.
3. Select the file to use.
The printer performs a POR sequence and terminates the EWS session.
U s i n g A U S B C a b l e Co n n e c t i o n
Note: Make sure that the cable is connected to the rear USB port.
Using USB Flash Utility
1. Go to http://support.lexmark.com, and then download USB Flash Utility.

2. Extract, and then run the utility.
3. Click Browse Files, and then browse to the firmware file directory.
4. Select the firmware file.
5. Select the source printer.
6. Click Start.
Using USButil
1. Go to http://support.lexmark.com, and then download USButil.

2. Extract, and then drag and drop the firmware file onto the USButil icon.
3. A command prompt window appears briefly.
Note: Make sure to disconnect other USB devices when using USButil.
R i b b o n C a b l e Co n n e c t o r s
Ze r o I n s e r t i o n Fo r c e ( Z I F ) Co n n e c t o r s
These connectors are used on the boards and cards that are installed in the printer.

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To avoid damaging the connectors and their cables, observe the following:
• Do not insert the cables where the contacts are facing the locking actuator.
• Do not insert the cables diagonally into the ZIF socket.
• Avoid using a fingernail or sharp object to open the locking actuator.
• Avoid pressing against the cables when opening the locking actuator.
These are the types of the ZIF connectors that are used in this printer:
• Horizontal top contact connector
• Horizontal bottom contact connector
• Vertical mount contact connector
• Horizontal sliding connector
H o r i z o n ta l To p Co n t a c t Co n n e c t o r
This connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector.
Warning: When opening or closing this type of actuator, lift or close the two tabs located on
each end of the actuator. The two tabs should be moved simultaneously. Do not close the
actuator from the center.
Removing the cable
1. Unlock the actuator.
2. Remove the cable.
Inserting the cable
Make sure that the actuator is unlocked before installing the cable. The tabs are vertical when the

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actuator is locked.
1. Insert the cable on top of the actuator with the contacts facing up.
Note: Make sure that the cable is installed squarely into the connector to avoid
intermittent failures.
2. Rotate the locking actuator to the locked position.

Note:
• Do not move the cable while locking the actuator.

• If the cable moves, open the actuator, reposition the cable, and then close the actuator.

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H o r i z o n t a l B o t t o m Co n t a c t Co n n e c t o r
This connector uses a flip locking actuator to lock the ribbon cable into the ZIF connector.
Warning: When opening or closing this type of actuator, gently lift the center of the actuator
using your finger. Do not use a fingernail or screwdriver to open the actuator to avoid
damaging the ribbon cable. Do not close the actuator from its ends.
Removing the cable
1. Unlock the actuator.

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Inserting the cable
1. Make sure that the actuator is in the open position.
2. Insert the cable below the actuator with the contacts facing downward and away from the
locking actuator.

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Ve r t i c a l M o u n t Co n t a c t Co n n e c t o r
This connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector.
Warning: When opening or closing this type of actuator, gently lift the center of the actuator
using your finger. Do not use a fingernail or screwdriver to open the actuator to avoid
damaging the ribbon cable. Do not close the actuator from its ends.

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Removing the cable
1. Rotate the locking actuator from the center of the actuator to the unlocked position.

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Inserting the cable
1. Make sure that the locking actuator is in the open position.
2. Insert the cable on top of the actuator with the contacts facing away from the locking actuator.

Note:

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H o r i z o n t a l S l i d i n g Co n t a c t Co n n e c t o r
This connector uses a slide locking actuator to lock the ribbon cable into the ZIF connector.
Warning: When opening or closing this type of actuator, gently push or pull the two tabs
located on each end of the actuator. Do not close the actuator from the center of the actuator.
Do not use a screwdriver to open or close the actuator to avoid damage to the cable or
connector.

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Removing the cable
1. Slide the tabs away from the connector.

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Inserting the cable
1. Make sure that the locking actuator is in the open position. If you are opening the connector, then
pull back the end tabs using equal force to avoid breaking the connector.
2. Insert the cable on top of the actuator with the contacts facing away from the locking actuator.
3. Slide the locking actuator toward the connector to lock the cable
Note:

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Lo w I n s e r t i o n Fo r c e ( L I F ) Co n n e c t o r
Warning: When installing a cable into an LIF connector, avoid bending the edges of the cables
and damaging the contacts on the cables.

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Inserting the cable
1. Make sure that the contacts of the controller board and connectors are on the same side.
2. Insert the cable.

Note: Make sure that the cable is installed straight into the connector to avoid intermittent
failures.

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Pr i n t h e a d A s s e m b l y A d j u s t m e n t
A printhead must be correctly positioned after it has been removed. Use a sharp pencil or a small,
flat-blade screwdriver to mark the location of the old printhead on the printer frame. Align the new
printhead relative to the location of the old printhead.
Note: Skew is caused by a sheet being fed through the printer while misaligned. The entire
image is rotated relative to the sheet edges. However, a mechanically misaligned printhead
causes the horizontal lines to appear skewed, while the vertical lines remain parallel to the
vertical edges. The skew cannot be adjusted. Check the pick tires for wear, the paper path for
obstructions, the fuser for proper setting, and the tray paper guides for proper setting.
To adjust the printhead:

1. Perform a POR.
2. Enter the Diagnostics menu, and then print a Quick test page:
Diagnostics Menu > Print Tests > Tray 1 > Single
3. Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the
outside of the fold.
4. Make a second vertical fold near the center so that the left side top edge aligns with the right
side top edge.

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5. If the grid lines of the right flap align below the corresponding lines on the left side, then adjust
the printhead clockwise relative to the printer, and recheck. If the grid lines of the left flap align
below the corresponding lines of the right side, then adjust the printhead counterclockwise.
6. Print another Quick test page, and check if adjustments are still needed.
7. After obtaining a properly adjusted image on the paper, tighten all the screws.
Note: If necessary, print a Quick test page again and perform the Registration adjust
procedure to correct the skew and misalignments. See Registration adjust.

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Data Security Notice

I d e n t i fy i n g P r i n t e r M e m o r y
• Volatile memory—The printer uses standard random access memory (RAM) to buffer user data
temporarily during simple print and copy jobs.
• Nonvolatile memory—The printer may use two forms of nonvolatile memory: EEPROM and
NAND (flash memory). Both types are used to store the operating system, printer settings,
network information, scanner and bookmark settings, and embedded solutions.
The following parts can store memory:
• Printer control panel
• User interface controller card (UICC)
• Controller board
Note: The printer control panel and controller board contain NVRAM.
E ra s i n g Pr i n t e r M e m o r y
To erase volatile memory, turn off the printer.
To erase nonvolatile memory, do the following:
1. From the control panel, navigate to Settings > Device > Maintenance > Out of Service Erase >
Sanitize all information on nonvolatile memory.
2. Select Sanitize all information on nonvolatile memory, and then select ERASE.
3. Follow the instructions on the screen.

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Performing The HVPS Characterization

Make sure to perform the following procedure when replacing the HVPS.
Reports > Device > Device settings
2. Take note of the HVPS adjust values.
4. Remove the old HVPS.
5. Install the new HVPS.
6. Perform a POR.
Printer diagnostics & adjustments > HVPS adjust
8. For each letter under the HVPS adjust section, enter the values as indicated on the sticker of the
new HVPS.
9. Perform a POR.
Reports > Device > Device settings
11. Check if the new HVPS adjust values were saved.

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Removal Procedures
Keep the following tips in mind as you replace parts:
• Some removal procedures require removing cable ties. You must replace cable ties during
reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical
movement.
• Remove the toner cartridges, imaging kit, and trays before removing other printer parts. The
imaging kit must be carefully set on a clean, smooth, and flat surface. It must also be protected
from light while out of the printer.
• Disconnect all external cables from the printer to prevent possible damage during service.
• Unless otherwise stated, reinstall the parts in reverse order of removal.
• When reinstalling a part held with several screws, start all screws before the final tightening.
• For printers that have a soft power switch, make sure to unplug the power cord after powering off.

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Left Side Removals

L e f t C o v e r Re m o v a l
1. Remove the tray insert.
2. Remove the duplex unit.
3. Remove the rear door. See Rear door removal.
4. Remove the bottom rear door. See Bottom rear door removal.

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5. Remove the left cover.

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C o n t r o l l e r B o a r d Re m o v a l
Warning: Do not remove the toner cartridge when replacing or removing the controller board.
5. Remove the left cover. See Left Cover Removal.
6. Disconnect all cables.
7. Remove the controller board.

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8. Remove the Wi-Fi antenna.
Note: Installation note:Make sure to perform a POR twice after replacing the controller board.
LV P S Re m o v a l

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6. Remove the LVPS.
H V P S Re m o v a l
Note: Make sure to perform the HVPS characterization when replacing the HVPS. See
Performing the HVPS characterization .

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6. Disconnect all the cables.

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7. Remove the HVPS.
Note: Installation note:Make sure that the spring contacts on the printer (A) are properly
aligned with the contacts on the HVPS (B).

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Right Side Removals

R i g h t C o v e r Re m o v a l

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3. Remove the right cover.

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M a i n D r i v e Re m o v a l
Note: For a video demonstration, see Main Drive Removal.
5. Remove the right cover. See Right cover removal.
6. Remove the main drive.

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7. Remove the three gears (A).
Note: Installation note:Pay attention on how the gears are installed on the main drive and on
the printer. Some gears may have a coupler within them. For more information, see the Main
Drive Removal video.

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P i c k S o l e n o i d Re m o v a l
4. Remove the pick solenoid.
Fa n A s s e m b l y Re m o v a l
7. Remove the top cover assembly. See Top Cover Assembly Removal.

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8. Disconnect the cable, and then remove it from the frame.

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9. Remove the fan, and then remove the gear.
Note: Installation note:Before installing the gear, make sure that it is properly greased.

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Front Removals
Fr o n t D o o r Re m o v a l
1. Detach the door strap.
2. Remove the front door.
Tra n s fe r Ro l l e r Re m o v a l
1. Remove the toner cartridge.

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2. Remove the transfer roller.
Installation notes:
• Do not touch the foam on the roller.
• The shaft is greased. To avoid contaminating the roller, do not touch the shaft.
• Make sure that the spring is properly installed on the right side of the roller.

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Rear Removals
Re a r D o o r Re m o v a l
2. Remove the rear door.
D u p l e x U n i t Re m o v a l
Remove the duplex unit.
B o t t o m Re a r D o o r Re m o v a l

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3. Remove the bottom rear door.
Re d r i v e Re m o v a l
7. Remove the redrive.

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Fu s e r R e m o v a l
Note: For a video demonstration, see Fuser Removal.
3. Remove the front door. See Front door removal.
7. Remove the redrive. See Redrive removal.

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8. Remove the fuser.

Note: Installation note:Pay attention to the cable routing.

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Fu s e r E x i t F l a g R e m o v a l
2. Open the fuser door.

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3. Remove the fuser exit flag.

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Top Removals
To p Co v e r A s s e m b l y Re m o v a l

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7. Remove the top cover assembly.
P r i n t h e a d Re m o v a l

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7. Remove the top cover assembly. See Top Cover Assembly Removal.
8. Remove the printhead.
WARNING: Class 3b invisible laser radiation when open and interlocks defeated. Avoid exposure
to the beam.
AVERTISSEMENT: Rayonnement laser invisible de classe 3b - en cas d'ouverture et de
verrouillage defectueux. Evitez toute exposition au faisceau.
ADVERTENCIA: Radiación láser invisible de clase 3b en caso de apertura y neutralización de la
seguridad. Evitar exposición al haz.
WARNUNG: Unsichtbare Strahlung von Laser Klasse 3b wenn offen und Verriegelungen
entriegelt. Kontakt mit Laserstrahl vermeiden.

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9. Remove the printhead.

Note: Installation note:Make sure that the EMC clip is properly installed.

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Bottom Removals
S e n s o r ( Fu s e r E x i t ) R e m o v a l
5. Place the printer on its front, and then remove the sensor.
S e n s o r ( Pa p e r P r e s e n t ) Re m o v a l

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3. Place the printer on its rear, and then remove the sensor.
S e n s o r ( S t a g i n g a n d I n p u t ) Re m o v a l

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3. Place the printer on its rear, and then remove the sensor cover.
4. Remove the sensor.

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I n p u t S e n s o r F l a g s Re m o v a l
3. Remove the sensor (staging and input). See Sensor (staging and input) removal .
4. Remove the two sensor flags.
Note: Installation note:Pay attention to the position of the spring on each flag.
P i c k Ro l l e r s Re m o v a l
Note: For a video demonstration, see Pick Roller Removal.

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2. Place the printer on its rear.

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3. Remove the right pick roller retainers.
Note: Perform the same procedure to remove the left pick roller retainer.

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4. Remove the two pick rollers.

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Component Locations
7

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Component Locations
Printer Configuration
1 Control panel
2 Power button
3 Manual feeder
4 250-sheet tray
5 Standard bin

Service Manual
Component Locations
Controller Board Connectors

Connector Connects to Pin number Signal
JCN25 Control panel 1 3.3 V UI
2 GROUND
3 5 V CONT
4 LCD CS RJ
5 LCD RSTN RJ
6 LCD CD RJ
7 LCD SCK SFP
8 LCD SDA RJ
9 GROUND
10 JCN21
11 ROW0
12 ROW1
13 ROW2
14 LCD ON
15 COL 0
16 COL1
17 COL2
JCN31 Photoconductor contact 1 3.3 V SCHIP
2 IU SDA C
3 IU SCL C
4 GROUND
JCN21 Power switch 1 5V
2 POWER LED OUT

Service Manual
Component Locations
3 GROUND
JCN39 HVPS 1 25 V
2 25 V
3 GROUND
4 HVPS ID C
5 3.3 V_ENG
6 3.3 V_SCHIP
7 CART SDA C
8 CART SCL C
9 FDOOR OPEN C
10 FAN EN C
11 3.3 V ENG SNS
12 PICK EN C
13 BUMP ROLL EN C
14 INPUT SNSN C
15 BUMP SNSN C
16 (NO CONNECTION)
17 UNUSED SNSN C
18 DEV PWM C
19 XFR PWM C
20 CHG PWM C
21 XFR POS C
22 A XFR SERVO C
23 GROUND
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Component Locations
JCN5 Printhead 1 MMTR REFCLK C
2 MMTR LOCKN C
3 MMTR STARTN C
4 GROUND
5 25 V SW
JCN4 Printhead 1 VDO HSYNCNC
2 GROUND
3 VDO ADJ0N C
4 VDO K1 -C
5 VDO ADJ1N C
6 VDO K1 +C
7 VDO LENAN C
8 GROUND
9 VDO LPOW C
10 VDO K0 -C
11 VDO PWR C 3.3 V
12 VDO K0 +C
JCN24 LVPS 1 25 V CONT
2 25 V CONT
3 25 V CONT
4 GROUND
5 GROUND
6 GROUND
7 LV SLEEPN C

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Component Locations
8 LV HEAT C
9 25 V SW
10 AC RELAY ON C 3 V
JCN3 Motor (main) 1 GROUND
2 GROUND
3 25 V SW
4 25 V SW
5 BLDC LOCKN C
6 BLDC ENN C
7 BLDC PWM C
8 BLDC DIR C
JCN10 Sensor (tray empty) 1 TRAY EMPTY LED C 1.1 V
2 TRAY EMPTY C
3 GROUND
4 No connection
JCN1 Sensor (fuser exit) 1 3.3 V
2 EXIT SNS C
3 GROUND
JCN2 Sensor (fuser) 1 A FUSER THERM C 1.8 V
2 GROUND

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Maintenance
8

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Maintenance
Cleaning Printer Parts

C l e a n i n g T h e Pr i n t e r
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior
of the printer, unplug the power cord from the electrical outlet and disconnect all cables from
the printer before proceeding.
ATTENTION ! RISQUE D’ÉLECTROCUTION : pour éviter tout risque d'électrocution lors du

nettoyage de l'extérieur de l'imprimante, débranchez le cordon d'alimentation électrique de la
prise et déconnectez tous les câbles de l'imprimante avant de continuer.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descarga eléctrica al limpiar el

exterior de la impresora, desconecte el cable de alimentación de la toma eléctrica y desconecte
todos los cables de la impresora antes de realizar la operación.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags beim Reinigen
des Druckergehäuses zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose, und ziehen Sie
alle Kabel vom Drucker ab, bevor Sie fortfahren.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scosse elettriche
quando si pulisce la parte esterna della stampante, scollegare il cavo di alimentazione dalla
presa a muro e scollegare tutti i cavi della stampante prima di procedere.
Note: Notes:
• Perform this task after every few months.

• Damage to the printer caused by improper handling is not covered by the printer warranty.
1. Turn off the printer, and then unplug the power cord from the electrical outlet.
2. Remove paper from the standard bin and manual feeder.
3. Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4. Wipe the outside of the printer with a damp, soft, lint-free cloth.
Note: Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5. Connect the power cord to the electrical outlet, and then turn on the printer.

Service Manual
Parts Catalog
9

Service Manual
Parts Catalog
Legend
The following column headings are used in the parts catalog:
• Asm-index—Identifies the item in the illustration.
• Part number—Identifies the unique number that correlates with the part.
• Units/mach—Refers to the number of units actually used in the base machine or product.
• Units/FRU—Refers to the number of units in a particular FRU.
• Description—Describes the part.
The following abbreviations are used in the parts catalog:
• NS (not shown) in the Asm-index column indicates that the part is procurable but is not pictured
in the illustration.
• PP (parts packet) in the Description column indicates that the part is contained in a parts packet.

Service Manual
Parts Catalog
Assembly 1: Covers
Removal
Asm-index P/N Units/mach Units/FRU Description procedure
1 002N03389 1 1 Rear door Rear door

removal
2 002N03390 1 1 Bottom rear Bottom rear

door door removal

Service Manual
Parts Catalog
Removal
3 002N03388 1 1 Right cover Right cover

removal
4 002N03426 1 1 Front door Front door

removal
5 002N03391 1 1 Left cover Left Cover

Removal
6 002N03403 1 1 Top cover Top Cover

assembly Assembly
Removal
7 1 1 Xerox blank
model bezel

Service Manual
Parts Catalog
Assembly 2: Paper Path
Removal
1 007N01856 1 1 Redrive Redrive removal
2 152N11949 1 1 Duplex unit Duplex Unit

Removal

Service Manual
Parts Catalog
Removal
3 022N02900 1 1 Pick roller Pick rollers

removal
4 050N00713 1 1 Tray insert –

Service Manual
Parts Catalog
Assembly 3: Drive

Service Manual
Parts Catalog
Removal
1 127N07966 1 1 Fan assembly Fan assembly

removal
2 007N01854 1 1 Main drive Main drive

removal
3 121N01275 1 1 Pick solenoid Pick solenoid

removal

Service Manual
Parts Catalog
Assembly 4: Sensors
Removal
1 130N01907 1 1 Sensor (fuser Sensor (fuser

exit) exit) removal
2 130N01906 1 1 Sensor (staging Sensor (staging

and input) and input)
removal

Service Manual
Parts Catalog
Removal
3 130N01905 1 1 Sensor (paper Sensor (paper

present) present)
removal
4 130N01908 1 1 Sensor flags Input Sensor

Flags Removal
Fuser Exit Flag
Removal

Service Manual
Parts Catalog
Assembly 5: Electronics
Removal
1 046N00244 1 1 Printhead Printhead

removal
2 022N02901 1 1 Transfer roller Transfer roller

removal

Service Manual
Parts Catalog
Removal
3 112N00263 1 1 LVPS, 110 V LVPS removal
3 112N00264 1 1 LVPS, 220 V LVPS removal
4 112N00262 1 1 HVPS HVPS removal
5 109N00874 1 1 Controller board Controller board

removal
6 126N00454 1 1 Fuser, 110 V Fuser removal
6 126N00455 1 1 Fuser, 220 V Fuser removal
NS 117N02196 1 1 Cable kit parts –

pack
NS 002N03394 1 1 Control panel –

and fax FFC
cable

Service Manual
Printer Specifications
10

Service Manual
Power Consumption
P r o d u c t Po w e r C o n s u m p t i o n
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard- 460

copy output from electronic
inputs.
Copy The product is generating hard- N/A

copy output from hard-copy
original documents.
Scan The product is scanning hard-copy N/A

documents.
Ready The product is waiting for a print 4.0

job.
Sleep Mode The product is in a high-level 1.2

energy-saving mode.
Hibernate The product is in a low-level N/A

energy-saving mode.
Off The product is plugged into an 0.1

electrical outlet, but the power
switch is turned off.
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See https://www.xerox.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves
energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is
automatically engaged after this product is not used for a specified period of time, called the Sleep
Mode Timeout.
Factory default Sleep Mode Timeout for this product 15

(in minutes):

Service Manual
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and
120 minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may
increase the response time of the product. Setting the Sleep Mode Timeout to a high value maintains
a fast response, but uses more energy.
Hibernate Mode
This product is designed with an ultra-low power operating mode called Hibernate mode. When
operating in Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in 3 days

all countries or regions
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be
modified between one hour and one month.
Off Mode
If this product has an off mode which still consumes a small amount of power, then to completely
stop product power consumption, disconnect the power supply cord from the electrical outlet.
To t a l E n e r g y U s a g e
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims
are provided in power units of Watts, the power consumption should be multiplied by the time the
product spends in each mode in order to calculate energy usage. The total product energy usage is
the sum of each mode's energy usage.

Service Manual
Selecting A Location For The Printer

• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
• Make sure that airflow in the room meets the latest revision of theASHRAE 62 standard or the
CEN Technical Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 120 mm (5 in.)
2 Rear 260 mm (10 in.)
3 Right side 120 mm (5 in.)

Service Manual
4 Front 550 mm (22 in.)

The minimum space needed in
front of the printer is 76 mm (3
in.).
5 Left side 120 mm (5 in.)

Service Manual
Noise Emission Levels

The following measurements were made in accordance with ISO 7779 and reported in conformance
with ISO 9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 53; Two-sided: 50
Ready 16
Values are subject to change. See https://www.xerox.com for current values.

Service Manual
Temperature Information
Operating temperature and relative humidity 10° to 32.2° C (50° to 90° F) and 15 to 80% RH
15.6° to 32.2° C (60° to 90° F) and 8 to 80% RH
Maximum wet-bulb temperature2 : 22.8° C (73° F)
Non-condensing environment
Printer / cartridge / imaging unit long-term storage1 15.6° to 32.2° C (60° to 90° F) and 8 to 80% RH
Maximum wet-bulb temperature2 : 22.8° C (73° F)
Printer / cartridge / imaging unit short-term shipping -40° to 40° C (-40° to 104° F)
1 Supplies shelf life is approximately 2 years. This is based on storage in a standard office environment at 22°
C (72° F) and 45% humidity.
2 Wet-bulb temperature is determined by the air temperature and the relative humidity.

Service Manual

Service Manual
Theory Of Operation
11

Service Manual
Theory Of Operation
POR Sequence
As the printer is turned on, the engine code goes through a series of tests to verify hardware integrity.
If a hardware failure is detected, then it is reported to the printer. If the POR sequence cannot be
completed successfully, then the printer may post an error message. The message states that service
may be needed.

Service Manual
Theory Of Operation
Print Cycle Operation

Pr i n t E n g i n e L a y o u t
1 Printhead
2 Toner cartridge
3 Imaging unit
4 Transfer roller
5 Fuser

Service Manual
Theory Of Operation
P r i n t Cy c l e
Fl o wc h a rt

Service Manual
Theory Of Operation
Charge
1 Charge roller
2 Photoconductor drum
The charge roller applies a uniform negative electrical charge to the surface of the photoconductor
drum. The photoconductive properties of the surface material allow it to hold the charge as long as it
is not exposed to light.

Service Manual
Theory Of Operation
Expose
1 Printhead
The printhead emits the light that contacts the surface of the photoconductor drum. The light turns
on or off coinciding with the digital latent image. The light causes areas of the photoconductor drum
surface to lose charge, resulting in a relative opposite polarity.

Service Manual
Theory Of Operation
D eve l o p
1 Toner cartridge
2 Developer roller
The developer unit applies the toner from the toner cartridge to the photoconductor drum. The
difference in charge causes the toner particles to attract to the photoconductor drum areas which are
exposed to light.

Service Manual
Theory Of Operation
Tra n s fe r
1 Charge roller
2 Transfer roller
3 Paper
The transfer roller applies a positive charge to the paper, which is pressed between the transfer roller
and the photoconductor drum. Due to relative opposite polarities between the paper from the
transfer roller, and the photoconductor drum from the charge roller, the charge attracts the toner to
the paper.
Clean
The cleaning blade removes the residual toner from the photoconductor after the transfer. After
cleaning, the process moves again to the charge process and repeats each cycle until the entire
image is transferred to a side of the paper.

Service Manual
Theory Of Operation
Fu s e
1 Fuser
2 Paper
Even if the toner image is already on the paper, the toner particles are not yet permanently bonded
to the surface. For the final part of printing, the paper is transported to the fuser where heat and
pressure are applied to it. As a result, the toner particles melt and permanently fuse with the paper,
completing the print process. The print cycle repeats for the succeeding pages.

Service Manual
Theory Of Operation
Printer Operation
Pr i n t e r S e c t i o n s
1 Output bin
2 Printhead
3 Toner cartridge
4 Imaging unit
5 Manual feeder
6 Tray
7 Lift plate
8 Transfer roller
9 Fuser
10 Paper paths

Service Manual
Theory Of Operation
P r i n t e r Pa p e r P a t h
S i m p l e x Pr i n t J o b
1 Paper exit roller
2 Fuser exit roller
3 Fuser
5 Deskew roller
6 Transport roller
7 Feed roller
8 Pick roller
9 Transferroller
The pick and feed rollers pick the paper, and then feeds it to the transport roller. The transport roller
moves the paper to the deskew roller where the paper skew is corrected.

Service Manual
Theory Of Operation
The deskew shutter along the deskew roller corrects the paper skew.
The deskew roller feeds the paper to the transfer roller for image transfer. At the transfer roller, the
photoconductor drum transfers the developed image to the paper to create the printed image.
As the paper passes the fuser, heat and pressure are applied to bond permanently the toner to the
paper.
After the image transfer process is complete, the paper is transported to the fuser exit roller, to the
paper exit roller, and then to the output bin.
D u p l e x Pr i n t J o b
1 Duplex rear roller
2 Duplex front roller
After the first side is printed, the paper stops at the output bin while still in the exit roller. The paper is
fed back into the duplex paper path to have the opposite page printed.
The paper travels along the duplex path until it reenters the second input roller. From there, the paper
continues its path until the print job is done.

Service Manual
Theory Of Operation
P r i n t e r Pa p e r P a t h S e n s o r s
# Sensor Function
1 Sensor (fuser exit) Detects the paper exiting the fuser
2 Sensor (staging) Detects the paper travelling

between the pick rollers and the
deskew roller
3 Sensor (paper present) Detects paper presence in the tray
4 Sensor (input) Detects the paper travelling

between the deskew roller and the
transfer roller

Service Manual
Theory Of Operation
M a i n D r i ve
1 Transfer roller
2 Photoconductor
3 Fuser
4 Paper exit
5 Motor (main drive)
6 Deskew solenoid
7 Pick solenoid
8 Transport roller
9 Deskew roller

Service Manual
Theory Of Operation
The motor (main drive) powers the drive mechanism of the printer. The gearbox provides mechanical
power to the printer which transfers power through several gears to the following parts:
• Manual feeder
• Paper pick using the pick solenoid
• Paper feed using the deskew solenoid
• Transport roller
• Toner cartridge
• Photoconductor
• Fuser
• Duplex unit
• Redrive

Service Manual
Theory Of Operation

Service Manual
Part Number Index
12
P/N Part name
002N03388 Right cover
002N03389 Rear door
002N03390 Bottom rear door
002N03391 Left cover
002N03394 Control panel and fax FFC cable
002N03403 Top cover assembly
002N03426 Front door
007N01854 Main drive
007N01856 Redrive
022N02900 Pick roller
022N02901 Transfer roller
046N00244 Printhead
050N00713 Tray insert
109N00874 Controller board
112N00262 HVPS
112N00263 LVPS, 110 V
112N00264 LVPS, 220 V
117N02196 Cable kit parts pack
121N01275 Pick solenoid
126N00454 Fuser, 110 V
126N00455 Fuser, 220 V

Service Manual
Part Number Index
P/N Part name
127N07966 Fan assembly
130N01905 Sensor (paper present)
130N01906 Sensor (staging and input)
130N01907 Sensor (fuser exit)
130N01908 Sensor flags
152N11949 Duplex unit

Service Manual
Part Name Index
13
P/N Part name
002N03390 Bottom rear door
117N02196 Cable kit parts pack
002N03394 Control panel and fax FFC cable
109N00874 Controller board
152N11949 Duplex unit
127N07966 Fan assembly
002N03426 Front door
126N00454 Fuser, 110 V
126N00455 Fuser, 220 V
112N00262 HVPS
002N03391 Left cover
112N00263 LVPS, 110 V
112N00264 LVPS, 220 V
007N01854 Main drive
022N02900 Pick roller
121N01275 Pick solenoid
046N00244 Printhead
002N03389 Rear door
007N01856 Redrive
002N03388 Right cover
130N01907 Sensor (fuser exit)

Service Manual
Part Name Index
P/N Part name
130N01905 Sensor (paper present)
130N01906 Sensor (staging and input)
130N01908 Sensor flags
002N03403 Top cover assembly
022N02901 Transfer roller
050N00713 Tray insert

Service Manual
Wiring Diagram
14

Service Manual
Wiring Diagram
Wiring Diagram (B230)

Service Manual
Wiring Diagram

Service Manual
Wiring Diagram

Service Manual

B230 Printer Service Manual

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Version 1.

Xerox® B230 Printer

Product: Xerox® B230 Printer

Title: Xerox® B230 Printer Service Manual

Part Number: 702P08669

Publication Status: Launch release

Publication Date: July 2021

800 Phillips Road

Webster, New York, 14580

Other company trademarks are also acknowledged.

3 General Information ..............................................................................................................25

4 Diagnostics and Troubleshooting........................................................................................33

Xerox® B230 Printer 3

Fixing Print Quality Issues ...................................................................................................... 39

4 Xerox® B230 Printer

Base Printer Symptoms .................................................................................................. 220

5 Service Menus....................................................................................................................... 235

6 Parts Removal ....................................................................................................................... 251

Xerox® B230 Printer 5

Restoring Solutions, Licenses, and Configuration Settings............................................... 255

7 Component Locations......................................................................................................... 311

8 Maintenance ........................................................................................................................ 317

6 Xerox® B230 Printer

Cleaning The Printer ...................................................................................................... 318

9 Parts Catalog ........................................................................................................................ 319

10 Printer Specifications ........................................................................................................ 331

11 Theory Of Operation......................................................................................................... 339

12 Part Number Index ........................................................................................................... 355

Xerox® B230 Printer 7

8 Xerox® B230 Printer

Xerox® B230 Printer 9

10 Xerox® B230 Printer

Xerox® B230 Printer 11

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—MOVING PARTS: Indicates a risk of laceration or abrasion injuries from rotating

ATTENTION ! RISQUE D’ÉLECTROCUTION : Signale un risque d'électrocution.

ATTENTION ! SURFACE CHAUDE : Signale un risque de brûlure de contact.

ATTENTION ! RISQUE DE BASCULEMENT : Signale un risque d'écrasement.

ATTENTION ! RISQUE DE PINCEMENT : Signale un risque de pincement entre des pièces

12 Xerox® B230 Printer

PRECAUCIÓN—RIESGO DE LESIONES: Indica que existe riesgo de lesiones.

PRECAUCIÓN—RIESGO DE DESCARGA:Indica que existe riesgo de descarga eléctrica.

PRECAUCIÓN—SUPERFICIE CALIENTE:Indica que existe riesgo de sufrir quemaduras por

PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Existe riesgo de atrapamiento entre las

PRECAUCIÓN—PARTES MÓVILES: Indica que existe riesgo de lesiones por laceración o

VORSICHT – KIPPGEFAHR: Weist auf Quetschgefahr hin.

Xerox® B230 Printer 13

I diversi tipi di messaggi di attenzione sono:

ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Indica il rischio di scosse elettriche.

ATTENZIONE – SUPERFICIE SURRISCALDATA:Indica il rischio di bruciarsi al contatto.

ATTENZIONE – PERICOLO DI RIBALTAMENTO: Indica il pericolo di essere schiacciati.

ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Indica il rischio di intrappolamento tra

14 Xerox® B230 Printer

Xerox® B230 Printer 15

ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce symbole indique un danger lié à des

PRECAUCIÓN—RIESGO DE DESCARGA:Cuando vea este símbolo en el producto, existe

16 Xerox® B230 Printer