This document contains a list of 70 terms commonly used in the contact center industry. Some examples included are: back-office, testing, troubleshooting, inbound calls, outbound calls, emailing, technology, system, equipment, compiling, and voice account. The full list contains terms related to schedules, shifts, addresses, support, workforce management, quality assurance, queues, ramp-up, and real-time data.
This document contains a list of 70 terms commonly used in the contact center industry. Some examples included are: back-office, testing, troubleshooting, inbound calls, outbound calls, emailing, technology, system, equipment, compiling, and voice account. The full list contains terms related to schedules, shifts, addresses, support, workforce management, quality assurance, queues, ramp-up, and real-time data.
This document contains a list of 70 terms commonly used in the contact center industry. Some examples included are: back-office, testing, troubleshooting, inbound calls, outbound calls, emailing, technology, system, equipment, compiling, and voice account. The full list contains terms related to schedules, shifts, addresses, support, workforce management, quality assurance, queues, ramp-up, and real-time data.
This document contains a list of 70 terms commonly used in the contact center industry. Some examples included are: back-office, testing, troubleshooting, inbound calls, outbound calls, emailing, technology, system, equipment, compiling, and voice account. The full list contains terms related to schedules, shifts, addresses, support, workforce management, quality assurance, queues, ramp-up, and real-time data.
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39.
Over time hours (OT)
Spelling Bee Words 40. Coaching 41. Blended Agent Here you will find the list of words we use in 42. Human Resources (HR) the contact center industry. 43. Softwares 44. Activity codes 1. Back-Office 45. Artificial Intelligence (AI) 2. Testing 46. Applications (Apps) 3. Troubleshooting 47. Average Talk Time (ATT) 4. Back to back (B2) 48. Business Process Outsourcing 5. Inbound calls (BPO) 6. Outbound calls 49. Calibration 7. Emailing 50. Call transfer 8. Technology 51. Customer Experience (CX) 9. System 52. Delay Time 10. Equipment 53. E-learning 11. Compiling 54. Escalations 12. Voice account 55. Hashtag 13. Schedules 56. Help Desk 14. Shifts 57. Monitoring 15. Email address 58. Multitasking 16. Technical Support 59. Multichannel 17. Workforce 60. Net Promoter Score (NPS) 18. Team member 61. Onboarding 19. Websites 62. Open ticket 20. Server 63. Overflow 21. IP Address 64. Private Network 22. Frameworks 65. Process Map 23. Side by side (SBS) 66. QA Quality Assurance 24. Feedback 67. Queue 25. Outcome 68. Ramp-up 26. Documentation 69. Real time Data 27. Working from Home (WFH) 70. Recruiter 28. Abandoned Call 29. Unable to contact (UTC) 30. Operations Manager (OM) 31. First Call Resolution (FCR) 32. Average Handling Time (AHT) 33. Automatic Speech Recognition (ASR) 34. Voice Response Unit (VRU) 35. Call recording 36. Team Leader (TL) 37. Commitment 38. Metrics
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