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    JD-Desktop & Network Support Engineer

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    Mumbai
    The job is for an executive technology support specialist to provide on-site or remote technical assistance to clients and users, including setting up computer hardware and software systems, installing and upgrading software, and troubleshooting basic IT issues. Responsibilities include configuring and managing switches, wireless access points, firewalls, VPNs, and network security systems to ensure efficient and secure connectivity. The specialist will also monitor systems, adopt new technologies, perform audits, and develop documentation to manage vulnerabilities. Qualifications include 2-4 years of work experience, Cisco CCNA certification, network and desktop troubleshooting skills, and experience with rotational shifts and 24/7 operations.

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    JD-Desktop & Network Support Engineer

    Uploaded by

    Mumbai
    19 views2 pages
    The job is for an executive technology support specialist to provide on-site or remote technical assistance to clients and users, including setting up computer hardware and software systems, installing and upgrading software, and troubleshooting basic IT issues. Responsibilities include configuring and managing switches, wireless access points, firewalls, VPNs, and network security systems to ensure efficient and secure connectivity. The specialist will also monitor systems, adopt new technologies, perform audits, and develop documentation to manage vulnerabilities. Qualifications include 2-4 years of work experience, Cisco CCNA certification, network and desktop troubleshooting skills, and experience with rotational shifts and 24/7 operations.

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    The job is for an executive technology support specialist to provide on-site or remote technical assistance to clients and users, including setting up computer hardware and software systems, installing and upgrading software, and troubleshooting basic IT issues. Responsibilities include configuring and managing switches, wireless access points, firewalls, VPNs, and network security systems to ensure efficient and secure connectivity. The specialist will also monitor systems, adopt new technologies, perform audits, and develop documentation to manage vulnerabilities. Qualifications include 2-4 years of work experience, Cisco CCNA certification, network and desktop troubleshooting skills, and experience with rotational shifts and 24/7 operations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    19 views2 pages

    JD-Desktop & Network Support Engineer

    Uploaded by

    Mumbai
    The job is for an executive technology support specialist to provide on-site or remote technical assistance to clients and users, including setting up computer hardware and software systems, installing and upgrading software, and troubleshooting basic IT issues. Responsibilities include configuring and managing switches, wireless access points, firewalls, VPNs, and network security systems to ensure efficient and secure connectivity. The specialist will also monitor systems, adopt new technologies, perform audits, and develop documentation to manage vulnerabilities. Qualifications include 2-4 years of work experience, Cisco CCNA certification, network and desktop troubleshooting skills, and experience with rotational shifts and 24/7 operations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Job Description

    Job Title: Executive- Technology Support

    Purpose of the job:


    IT support specialists to assist clients/ user with hardware and software issues. The main purpose of their
    job is to provide on-site or remote technical assistance including the setting up of computer hardware
    systems, installing and upgrading software, and troubleshooting basic IT issues.

    Essential functions and responsibilities:

    - Perform the initial configuration of Switches, ensuring they are set up correctly and securely.
    - Routing and Switching - Cisco, Aruba switches (Moderate level of core knowledge in at least one
    of these)
    - WiFi Access Points - Aruba, Cisco, etc. - able to configure and manage load balancing.
    - Implement LAN and WAN configurations within the firewall to ensure secure and efficient
    network connectivity.
    - Monitor and maintain firewalls, VPNs, web protocols, and email security systems to ensure their
    effectiveness and reliability.
    - Identify, monitor, and define requirements for the overall security of the system, ensuring all
    vulnerabilities are addressed.
    - Continuously evaluate and adopt new technologies and processes that enhance the overall
    security of the system.
    - Implement network security best practices by auditing router, switch, and firewall
    - Coordinate and monitor log analysis for managed services offerings to meet user policy and
    security requirements.
    - Develop tracking documents to record and manage system vulnerabilities, ensuring timely
    remediation.
    - Planning and implementing system Patches
    - client, OS monitoring
    - Installation / configuration of e-mail clients, MS Outlook configuration, outlook backup, restore
    & troubleshooting, Handling Remote desktop and team viewers, Installation of Printer Drivers
    and Troubleshooting folders, Sharing devices & printers.
    - Troubleshooting basic Network related problems. TCP/IP configuration, Internet Maintenance,
    cabling, patching and LAN troubleshooting.
    - Ticketing tool experience, SLA handling and closure.

    Essentials:
    - Basis knowledge on network and servers
    - Knowledge on Network fundamentals and configuration
    - Experience on Network troubleshooting and installation
    - Experience on network switches, server installation and configuration
    - Server installation knowledge will be an advantage as well and anyone have experience in AD
    will be great since there is migration involved.
    Page 1 of 2
    - Must have the ability to work independently.
    - Must have excellent oral and written communication skills and be able to work.

    Educational Qualifications: Any Graduate

    Work Experience: 2-4 years

    Prerequisites:

    - Cisco CCNA certification


    - Rotational shift including night shift is a must
    - Network and desktop troubleshooting must
    - Must have handled 24X 7 Operations
    - Candidate from Large BPO, Background verification or Hotel Industry preferred

    Page 2 of 2

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