DCAS
DCAS
DCAS
N. SAHITHI (201801330012)
V. VINEETHA (201801330044)
“Online Restaurant Management System”
A Project report submitted in the partial fulfillment the award of degree of
BACHELOR OF TECHNOLOGY
IN
By
N. Sahithi, V. Vineetha, Under the estimated Guidance of
(2022-2023)
Centurion University of Technology and Management
Vizianagaram Pin: 535003, A.P, India
BONAFIDE CERTIFICATE
This is to certify that the project work entitled “Online Restaurant Management System” is a
fulfilment of project work done “ N. Sahithi (201801330012), V. Vineetha(201801330044) for
the degree of BACHELOR OF TECHNOLOGY in COMPUTER SCIENCE AND ENGINEERING,
Centurion University of Technology and Management, during the academic year 2022-2023.
LITERATURE SERVEY
The use of technology in the hospitality industry has significantly increased, with online
restaurant management systems becoming an essential aspect of restaurant operations. These
systems offer various features to help restaurant owners manage their business efficiently,
including menu management, order processing, inventory management, and reporting.
INCREASED EFFICIENCY
Online restaurant management systems offer several features that can significantly
increase the efficiency of restaurant operations. One of the most critical features is
online ordering, which allows customers to place their orders online, reducing the time
spent on phone orders and minimizing errors. This feature also enables restaurants to
process orders more quickly, leading to faster service and reduced wait times for
customers.
INVENTORY MANAGEMENT
Inventory management is another essential aspect of restaurant operations that can be
efficiently managed using online restaurant management systems. These systems allow
restaurants to track inventory levels, receive alerts when inventory levels are low, and
generate reports on inventory usage. This feature can help restaurants reduce waste,
optimize their inventory levels, and minimize the costs associated with overstocking or
understocking.
REPORTING
Reporting is another crucial feature that online restaurant management systems offer.
These systems can generate detailed reports on sales, inventory usage, and customer
feedback, providing valuable insights into restaurant operations. These insights can help
restaurant owners make informed decisions, improve their operations, and increase
profitability.
In conclusion, online restaurant management systems offer several features that can
significantly increase the efficiency of restaurant operations. The use of these systems
can help restaurants reduce wait times, optimize inventory levels, and improve
customer satisfaction. These features can also help restaurant owners make informed
decisions, improve their operations, and increase profitability.
METHODOLOGY
The methodology for developing an online restaurant management system typically involves
several stages, including requirements gathering, system design, development, testing, and
deployment.
REQUIREMENTS GATHERING
The development team works with restaurant owners to understand their specific
requirements and needs. This stage involves gathering information on restaurant
operations, such as menu management, order processing, inventory management, and
reporting.
SYSTEM DESIGN
It creates a detailed system design that outlines the system's architecture, features, and
functionality. This stage typically involves creating mockups and prototypes to
demonstrate how the system will work.
DEVELOPMENT
This stage involves coding and building the system, including developing the user
interface, back-end functionality, and integrating any third-party APIs that the system
may require. The testing stage begins.
TESTING
This stage involves testing the system to ensure that it meets the requirements and
works correctly. Testing typically involves functional testing, performance testing, and
user acceptance testing.
DEPLOYMENT
It involves installing the system on the restaurant's servers and ensuring that it works
correctly in the production environment. Once the system is deployed, ongoing
maintenance and support are required to ensure that the system continues to function
correctly and meets the restaurant's changing needs.
In conclusion, the methodology for developing an online restaurant management
system involves several stages, including requirements gathering, system design,
development, testing, and deployment. Each stage is essential for ensuring that the
system meets the restaurant's specific requirements and works correctly in the
production environment.
SOFTWARE ARCHITECTURE
The software architecture of an online restaurant management system typically includes
several layers, each responsible for a specific aspect of the system's functionality.
Presentation Layer: The user interface of the system. This layer is typically built using
web technologies such as HTML, CSS, and JavaScript and provides a user-friendly
interface for customers and restaurant staff to interact with the system.
Application Layer: Handling business logic and processing user requests. This layer
typically includes server-side scripting languages such as PHP, Python, or Java, and uses
web frameworks.
Data Layer: It is for storing and managing data used by the system. This layer typically
includes a database management system such as MySQL or PostgreSQL, which stores
data related to menu items, orders, inventory, and customer information.
Data Base
The database for an online restaurant management system is a crucial component that stores
and manages data related to menu items, orders, inventory, and customer information. The
database should be designed to efficiently store and retrieve data, and provide a reliable and
scalable solution for the system.
The choice of the database management system (DBMS) depends on the specific requirements
of the online restaurant management system. Some commonly used DBMS for restaurant
management systems include MySQL, PostgreSQL
In conclusion, the database for an online restaurant management system is a critical
component that stores and manages data related to the system's operations. The database
should be designed to efficiently store and retrieve data, and provide a reliable and scalable
solution for the system. The database schema should reflect the data entities and their
relationships, and the system should implement a data access layer and backup and recovery
mechanisms to ensure data integrity and availability.
Integration
Integration is an important aspect of an online restaurant management system, as it allows the
system to communicate and exchange data with other systems and services. The integration
may be with third-party systems such as payment gateways, inventory management systems,
and food delivery services.
The integration process typically involves the following steps:
Security
The online restaurant management system should be designed with security in mind to protect
customer and restaurant data. This includes implementing access controls, using encryption for
sensitive data, and securing the system against common threats such as SQL injection attacks
and cross-site scripting.
To ensure security, the online restaurant management system should include the following
security measures:
Access control: The system should provide different levels of access to users based on
their roles and responsibilities. This will ensure that only authorized users can access
sensitive information.
Encryption: All data transmitted between the system and users should be encrypted to
prevent interception and unauthorized access.
Firewalls: The system should include firewalls that protect against unauthorized access
to the system.
Secure payment processing: The system should use secure payment gateways that
comply with industry standards for payment processing.
User authentication: The system should include mechanisms for user authentication,
such as passwords, biometric identification, or multi-factor authentication.
Regular backups: The system should perform regular backups to ensure that data is not
lost in case of a system failure or cyber-attack.
Regular security audits: The system should undergo regular security audits to identify
and address any vulnerabilities or weaknesses.
Compliance with industry standards: The system should comply with industry standards
and regulations for security and data protection.
Functional Requirements
Functional requirements are the features and capabilities that an online restaurant
management system must have to meet the needs of the users. The functional requirements
can be categorized into different areas of the system, including customer-facing features and
restaurant staff-facing features.
Customer features
Online ordering: Customers can browse the menu, select items, and place an order
online.
Table reservations: Customers can make reservations for a table at the restaurant.
Payment processing: The system should support different payment methods, including
credit cards, debit cards, and online payment systems.
Order tracking: Customers should be able to track the status of their orders, including
preparation, cooking, and delivery.
Loyalty programs: The system can provide loyalty programs, discounts, and coupons for
frequent customers.
Restaurant features
Inventory management: The system should allow restaurant staff to manage inventory,
including ordering supplies, tracking usage, and setting up alerts for low stock levels.
Order management: Staff should be able to manage orders, including accepting,
rejecting, or modifying them.
Employee management: The system can provide features for employee management,
including scheduling, time tracking, and payroll.
Reporting and analytics: The system should provide reports and analytics for restaurant
managers to track sales, inventory levels, and employee performance.
Menu management: Staff should be able to manage the menu, including adding,
removing, and modifying items, as well as setting prices and specials.
Non-Functional Requirements
Non-functional requirements are the qualities that an online restaurant management system
must possess to meet the expectations of the users. These requirements are not directly
related to the system's functionality but focus on the system's performance, reliability, and
usability. Non-functional requirements can include the following:
Performance: The system should perform efficiently and provide a fast response time to
the users' requests. It should be able to handle a large number of requests without any
delay.
Reliability: The system should be reliable and available to users at all times. It should be
able to handle a high volume of traffic and operate continuously without any downtime.
Scalability: The system should be scalable and able to accommodate future growth and
changes in the business requirements.
Usability: The system should be user-friendly and easy to navigate. It should be designed
to meet the needs of different user groups, including restaurant staff and customers.
Accessibility: The system should be accessible to users with different abilities, including
users with disabilities.
Compatibility: The system should be compatible with different platforms and devices,
including desktops, laptops, tablets, and mobile devices.
Security: The system should be designed to provide robust security measures that
protect both customer and restaurant data
Maintainability: The system should be easy to maintain and update, with minimal
downtime or disruption to users.
Software design
The software design for an online restaurant management system should be carefully planned
and executed to ensure that it meets the functional and non-functional requirements. The
software design phase involves the creation of a detailed plan for the system's architecture,
user interface, data models, algorithms, and other components. The following are the key
aspects of the software design for an online restaurant management system:
Architecture design: The architecture design involves creating a high-level plan for the
system's structure, including the front-end and back-end components, the database,
and the system's communication protocols. The design should ensure that the system is
scalable, secure, and reliable.
User interface design: The user interface design involves creating an intuitive and user-
friendly interface that meets the needs of the different user groups, including restaurant
staff and customers. The interface should be easy to navigate, visually appealing, and
accessible to users with different abilities.
Data model design: The data model design involves creating a database schema that
accurately represents the data that the system will manage. The design should ensure
that the data is organized, structured, and consistent, and that it meets the system's
functional and non-functional requirements.
Algorithm design: The algorithm design involves creating algorithms that can efficiently
perform the tasks required by the system, such as processing orders, managing
inventory, and generating reports. The design should ensure that the algorithms are
efficient, scalable, and reliable.
Integration design: The integration design involves creating a plan for integrating the
system with other third-party applications or services, such as payment gateways,
delivery services, and accounting software. The design should ensure that the
integration is seamless, secure, and reliable.
Security design: The security design involves creating a plan for implementing the
security measures required by the system, such as access control, encryption, firewalls,
and user authentication. The design should ensure that the system is protected against
cyber threats and that the users' data is secure.
Scalability:
Scalability is an essential aspect of an online restaurant management system as it determines
the system's ability to handle an increasing amount of data and traffic. The system should be
designed to scale horizontally or vertically to meet the growing demands of the business.
Horizontal scaling involves adding more servers to the system to distribute the workload, while
vertical scaling involves upgrading the system's hardware to increase its processing power. The
system should be able to scale without any disruption to the users and maintain the same level
of performance.
Legal Compliance:
An online restaurant management system must comply with legal requirements such as data
protection laws, tax regulations, and food safety standards. The system should be designed to
capture and store customer data securely, and the data should only be used for the intended
purpose. The system should also comply with tax regulations by providing accurate reporting
and invoicing. Moreover, the system should comply with food safety standards by tracking the
expiration dates of ingredients and ensuring that food is prepared in a hygienic environment.
In conclusion, the search and filter feature is crucial for an online restaurant management
system to allow users to find specific information quickly and easily. Scalability is essential for
the system to handle increasing amounts of data and traffic without any disruption to the users.
Legal compliance is necessary to ensure that the system complies with data protection laws, tax
regulations, and food safety standards. By meeting these requirements, the online restaurant
management system can provide a better user experience, improve efficiency, and enhance
productivity while also complying with legal requirements.
EXISTING SYSTEM
In the existing system, the restaurant management may be performed manually, using paper-
based or spreadsheet-based methods, which can be time-consuming, error-prone, and
inefficient. The existing system may lack a centralized database, making it difficult to access and
manage the data efficiently. Communication between the restaurant staff may also be
challenging, leading to miscommunication and errors.
The existing system may also lack scalability and flexibility, making it challenging to handle an
increasing amount of data and traffic. It may not be easily customizable to meet the
restaurant's unique needs, making it challenging to implement new features or modify existing
ones. The system may also lack security features, making it vulnerable to data breaches or
unauthorized access.
PROPOSED SYSTEM
The proposed system is an online restaurant management system that aims to streamline the
restaurant's operations and enhance the customer experience. The system will be designed to
automate manual processes, reduce errors, and provide a centralized database for efficient
data management. The system will be user-friendly, customizable, and scalable to meet the
restaurant's unique needs.
The proposed system will include the following features:
Menu Management: The system will provide tools for managing the restaurant's menu,
including adding, deleting, and modifying menu items, assigning prices, and updating
availability.
Inventory Management: The system will track the inventory levels of food and beverage
items, generate alerts for low inventory, and enable ordering of new supplies.
Table Reservation: The system will allow customers to reserve tables online, view table
availability, and make table requests based on their preferences.
Order Management: The system will enable customers to place orders online, track
their order status, and receive real-time updates.
Payment Processing: The system will integrate with payment gateways to process online
payments securely.
Reporting and Analytics: The system will provide reporting and analytics features,
including sales reports, inventory reports, and customer feedback analysis, to help
restaurant managers make data-driven decisions.
Customer Relationship Management: The system will enable the restaurant to manage
customer information, preferences, and feedback to improve the customer experience.
USER INTERFACE
The system will have a responsive design, which means it will be accessible on different devices,
such as desktops, tablets, and mobile phones. The interface will be designed to optimize the
user experience on each device type, ensuring that users can access the system's features easily
and efficiently.
The restaurant's branding will be incorporated into the system's design, including color
schemes, logos, and fonts. The system will have high-quality images of menu items, which will
help entice customers to place orders. The system will also have clear and concise text, making
it easy for users to understand the system's features and functionalities.
COMMUNICATIONS
The system will allow customers to place orders, ask questions, and provide feedback directly
through the system. Customers will be able to interact with restaurant staff through a chat
interface, reducing the need for phone calls or in-person interactions. The chat interface will
enable customers to ask questions about menu items, request modifications to their orders,
and provide feedback on their dining experience.
The system will also provide notifications and alerts to customers about their order status, table
availability, and special offers. Customers will receive real-time updates about their orders,
including estimated delivery or pickup times. They will also be alerted when their table is ready,
reducing wait times and improving the overall customer experience.
INTEGRATIONS
One of the key integrations will be with payment gateways to enable customers to make online
payments securely. The system will integrate with various payment gateways, allowing
customers to pay for their orders online using their credit or debit cards. The integration will
provide a convenient and secure way for customers to make payments, reducing the need for
cash transactions and improving the overall customer experience.
The proposed system will also integrate with popular social media platforms, such as Facebook
and Instagram, to enable restaurants to connect with customers and promote their services.
The integration will allow restaurants to share updates about their menu, special offers, and
events on social media, increasing their online visibility and engagement.
SOFTWARE REQUIREMENTS
Ram 4 GB
Hard Disk 20 GB
UML diagrams
UML is a method for describing the system architecture in detail using the blueprint. UML
represents a collection of best engineering practices that have proven successful in the
modeling of large and complex systems. UML is a very important part of developing objects
oriented software and the software development process. UML uses mostly graphical notations
to express the design of software projects. Using the UML helps project teams communicate,
explore potential designs, and validate the architectural design of the software.
Definition
UML is a general-purpose visual modeling language that is used to specify, visualize, construct,
and document the artifacts of the software system.
UML is a Language
It will provide vocabulary and rules for communications and function on conceptual and
physical representation. So it is modeling language.
UML Specifying
Specifying means building models that are precise, unambiguous and complete. In particular,
the UML address the specification of all the important analysis, design and implementation
decisions that must be made in developing and displaying a software intensive system.
UML Visualization
The UML includes both graphical and textual representation. It makes easy to visualize the
system and for better understanding.
Uses of UML
The UML is intended primarily for software intensive systems. It has been used effectively for
such domain as
UML Constructing
UML models can be directly connected to a variety of programming languages and it is
sufficiently expressive and free from any ambiguity to permit the direct execution of models.
Building Blocks of UML
The vocabulary of the UML encompasses 3 kinds of building blocks
Things: Things are the data abstractions that are first class citizens in a model. Things are of 4
types Structural Things, Behavioral Things Grouping Things, An notational Things
Relationships: Relationships tie the things together. Relationships in the UML are Dependency,
Association, Generalization, Specialization There are two types of diagrams, they are: Structural
and Behavioral Diagrams
Structural Diagrams
The UML's four structural diagrams exist to visualize, specify, construct and document the
static aspects of a system. Icon View the static parts of a system using one of the following
diagrams. Structural diagrams consist of Class Diagram, Object Diagram, Component Diagram,
and Deployment Diagram.
Behavioral Diagrams
The UML‘s five behavioral diagrams are used to visualize, specify, construct, and document the
dynamic aspects of a system. The UML‘s behavioral diagrams are roughly organized around the
major ways which can model the dynamics of a system. Behavioral diagrams consists of Use
case Diagram, Sequence Diagram, Collaboration Diagram, State chart Diagram, Activity
Diagram.
Use Case diagram
A use case is a set of scenarios that describing an interaction between a user and a system. A
use case diagram displays the relationship among actors and use cases. The two main
components of a use case diagram are use cases and actors.
Class Diagram
Class diagrams are widely used to describe the types of objects in a system and their
relationships. Class diagrams model class structure and contents using design elements such as
classes, packages and objects. Class diagrams describe three different perspectives when
designing a system, conceptual, specification, and implementation.
Sequence Diagram
Sequence diagrams in UML shows how object interact with each other and the order those
interactions occur. It‘s important to note that they show the interactions for a particular
scenario. The processes are represented vertically and interactions are show as arrows. This
article explains the purpose and the basics of Sequence diagrams.
Component Diagram
A component diagram displays the structural relationship of components of a software system.
These are mostly used when working with complex systems that have many components.
Components communicate with each other using interfaces. The interfaces are linked using
connectors. Below images shows a component diagram.
Deployment Diagram
A deployment diagrams shows the hardware of your system and the software in those
hardware. Deployment diagrams are useful when your software solution is deployed across
multiple machines with each having a unique configuration. Below is an example deployment
diagram.
StarUML
StarUML is a sophisticated software modeler aimed to support agile and concise modeling.
StarUML is a UML tool by MKLab. The software was licensed under a modified version of GNU
GPL until 2014, when a rewritten version 2.0.0 was released for beta testing under a proprietary
license. After being abandoned for some time, the project had a revival to move from Delphi to
Java/Eclipse and then stopped again. In 2014, a rewritten version was released as proprietary
software. The stated goal of the project was to replace larger, commercial applications such as
Rational Rose and Borland Together.
StarUML supports most of the diagram types specified in UML 2.0. It is currently missing timing
and interaction overview diagrams. StarUML was written in Delphi, which is one of the reasons
why it was abandoned for a long time. Since December 2005 StarUML was not updated
anymore, although some external modules were updated. Currently the newest version of
StarUML by the original authors is available for download under the handle "StarUML 2". The
public beta is available, although not under the GPL license.
USE CASE DIAGRAM
A use case diagram is a type of diagram in the Unified Modeling Language (UML) that
represents the interactions between actors (users or external systems) and a system or
application. It shows the functional requirements of a system or application and how different
actors interact with it.
A use case diagram typically consists of the following elements:
Actors: Actors are the external entities that interact with the system or application. They
can be users, other systems, or any other entity that interacts with the system.
Use Cases: Use cases are the functions or actions that the system performs in response
to the interactions with the actors.
Relationships: Relationships between actors and use cases show how actors interact
with the use cases.
CLASS DIAGRAM
A class diagram is a type of diagram in the Unified Modeling Language (UML) that shows the
structure of a system by modeling its classes, attributes, methods, and relationships between
them. It is used to describe the static structure of a system, focusing on the objects and their
relationships rather than the behavior of the system.
A class diagram typically consists of the following elements:
Classes: A class represents a group of objects with similar properties, behavior, and
relationships. It is a blueprint for creating objects.
Attributes: An attribute is a property of a class that describes its characteristics. It can
be a variable, a constant, or a reference to another object.
Methods: A method is a behavior of a class that describes the actions it can perform. It
defines the operations that can be performed on the objects of the class.
Relationships: Relationships between classes show how they are related to each other.
There are several types of relationships in UML, including inheritance, aggregation, and
association.
STATE CHART DIAGRAM
A state chart diagram is a type of diagram in the Unified Modeling Language (UML) that shows
the behavior of a system or object over time, in response to external stimuli or events. It
describes the different states that an object or system can be in and how it transitions from one
state to another.
A state chart diagram typically consists of the following elements:
HTML (Hypertext Markup Language): HTML is a standard markup language used for
creating the structure and content of web pages. It uses a set of tags to define elements
such as headings, paragraphs, images, links, forms, and more. HTML provides the basic
structure of a web page and is typically used in conjunction with CSS and JavaScript to
create dynamic and interactive web applications.
CSS (Cascading Style Sheets): CSS is a style sheet language used for controlling the
layout and appearance of web pages. It allows developers to apply styles, such as colors,
fonts, spacing, and positioning, to HTML elements. CSS uses selectors to target specific
HTML elements and apply styles to them. CSS can be used to create responsive web
designs, animations, and other visual effects.
JavaScript: JavaScript is a popular programming language used for creating dynamic and
interactive web applications. It is a client-side scripting language, which means it runs
directly in the web browser and can manipulate the HTML and CSS of a web page in
real-time. JavaScript can be used for tasks such as form validation, DOM (Document
Object Model) manipulation, event handling, AJAX (Asynchronous JavaScript and XML)
requests, and more.
PHP (Hypertext Preprocessor): PHP is a server-side scripting language used for creating
dynamic web applications. It is executed on the web server and generates HTML output
that is sent to the client's browser. PHP is often used in conjunction with databases to
create dynamic content, such as user authentication, form processing, and database
operations. PHP is a popular choice for server-side scripting due to its versatility and
ease of integration with databases and other server-side technologies.
React: React is a popular JavaScript library for building user interfaces in web
applications. It allows developers to create reusable UI components that update
automatically when the underlying data changes. React uses a virtual DOM to efficiently
update the UI and provides a declarative way of defining UI components using JSX
(JavaScript XML) syntax. React is often used in combination with other technologies,
such as Redux for state management, to create complex and interactive web
applications.
In summary, HTML is used for creating the structure and content of web pages, CSS is used for
styling and layout, JavaScript is used for creating dynamic and interactive web applications, PHP
is used for server-side scripting, and React is a JavaScript library used for building user
interfaces in web applications. These technologies are commonly used together in modern web
development to create dynamic, responsive, and interactive web applications.
OUTPUT
CONCLUSION
In conclusion, an online restaurant management system can greatly benefit restaurant owners
and staff by providing increased efficiency, cost savings, and improved customer experience.
Through a thorough literature survey and software design, it was determined that the proposed
system should have features such as search and filter capabilities, scalability, legal compliance,
user-friendly interfaces, communication, and integration with various systems.
Overall, an online restaurant management system can provide numerous benefits and enhance
the operations of any restaurant, regardless of its size or location.
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Ghazali, R., & Alias, R. A. (2016). A review of online restaurant management systems.
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Das, R., & Chakraborty, S. (2016). An online restaurant management system using
service-oriented architecture. International Journal of Computer Science and
Information Technologies, 7(2), 788-791.
Dinh, T. V., & Dinh, T. A. (2017). Design and development of an online restaurant
management system. International Journal of Advanced Computer Science and
Applications, 8(3), 17-22.
Microsoft Docs. (n.d.). ASP.NET Core. Retrieved from https://docs.microsoft.com/en-
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https://reactjs.org/
https://www.mongodb.com/
https://aws.amazon.com/
https://cloud.google.com/