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Venafi Support Datasheet

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VENAFI

DIFERENTIATOR

HOURS &

PRODUCT
LOCATIONS
24x7 Follow-the-Sun
FOR ALL CUSTOMERS !

SUPPORT
SLC, U.S.
Sydney, AU
London, UK

support@venafi.com
support@venafi.cloud

2023
1-801-676-6900
1-877-266-5159

CUSTOMER SATISFACTION KNOWLEDGE


BASE
98.8% 181K Views per year

FIRST RESPONSE TIME


PRODUCTS
98%< 1 hr TLSPC (Cloud)
TLSPDC (Datacenter)
TLSPK (Kubernetes)
TSLPK (Cert-manager)
RESOLUTION TIME TLSPC (Code signing)

89%< 30 days
TLSP SSH
ZTPKI Zero Touch PKI
Firefly (micro service)

“CUSTOMER QUOTES”
• Superfast response. really helped me especially on a Friday.. Thanks!
• You guys Rock! Thanks for the outstanding help with your product!
• Prompt to respond. I believe that's the hallmark of customer service
• Quick response and problem resolved. Happy!
• It was the fastest turnaround time I've ever experienced!!
• It was fast, and with great knowledge around fixing the problem
• Venafi Support is the GOLD STANDARD all others should be measured to

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