Answer 1

A job interview is a logical outcome of an effective resume and cover letter as well as a good
performance in the GD. Its specific purpose is to determine how well the applicant will meet
the job requirements and how well they will perform on the job. It is structured because the
time, place, duration, number of participants and matters to be discussed are determined in
advance. It is usually conducted in a formal manner, with the interviewer following a
predetermined program such as a list of questions to ask. Before appearing for any interview,
you need to prepare your resume. Your CV should be attractive enough for employers to feel
invited for an interview. Most importantly, your resume should be informative and include all
the necessary details about your academic record and professional career.
Communication etiquette in business writing:
Writing doesn't always convey your meaning. The reader makes sense. Writing has no facial
expressions. He has no tone of voice or body language. Writing has only words. Business
writing is one of the easiest forms of writing. Business writing has several uses, including
providing instructions or outlining procedures; confirming decisions and informing
employees, associates or colleagues; providing answers and requesting data. The ability to
write clearly does not rely on our audience alone, but on how much we know about our
audience. In order for the writing to be clear, it must adapt to the reader. By adaptation, we
assume the adaptation of the message to a specific reader.
Points to consider when drafting a rejection letter
Start on a positive note:
When writing a rejection letter, you need to share the bad news, but you should still start the
letter on a positive note, such as greeting the candidate. You should also thank the candidate
for applying for a job at your company. The recipient should feel good about receiving your
letter, even if it is a rejection letter.
Mention of the job applied for: Next, you should mention the position the candidate is
applying for and it should include details like designation, date of interview etc. These details
should be mentioned whenever you communicate with the candidates regarding the recent
interview.
Share the interview experience: HR department has to reject some applicants but that doesn't
mean they are bad or not suitable for the job, so the whole interview experience should be
shared in a positive way so that even after rejection their confidence level is high and apply
somewhere else with the same confidence.
Motivate them: Even if you reject applicants, you should always motivate them with positive
words and answers. It will create a good image of your company and the candidates would
not feel bad to some extent.
Give feedback: Now comes the main part of the rejection letter, here you have to give a
detailed justification like why the candidate was not selected. HR manager any other senior
should give feedback about candidate and interview. When giving feedback, you need to be
careful not to criticize them unnecessarily and briefly mention the main points. Feedback
should be given in a positive manner so that candidates can understand it well and prepare
accordingly for further interviews.
Ask them to apply again in the future: Finally, the HR manager should thank the candidates
for coming to the interview and encourage them to apply again for new positions in the
future. They should be praised for their qualities, qualifications and time.
In conclusion, it is normal to reject applicants in interviews, but it is very important to inform
them correctly. If the rejection letter is not written properly, it can create a bad image of your
company in the market and in such a situation people might not feel comfortable applying
there. While writing the rejection letter, the necessary points mentioned in the above
paragraphs should be mentioned. The main purpose of any job rejection letter is to inform the
candidate of the rejection but also to give them positive news.
Answer 2
The cultural context of their communication should always be taken into account during
training. This means being aware of the different possible interpretations of communication
and respecting the cultural norms of the people with whom they come into contact. Trainees
can ensure they are communicating ethically by following these guidelines.

Explanation:

The primary difference between ethical problems and ethical errors is that the former usually
involve intentional behavior, while the latter usually involve unintentional behavior.
While ethical mistakes usually stem from a brief error in judgment, ethical problems are
usually the result of a deliberate decision to act in a morally repugnant way.
A situation in which a person has to decide between two options, neither of which is morally
correct, is known as an ethical dilemma. A momentary error in judgment or failure to act
morally is referred to as ethical misconduct.
Another difference between ethical challenges and ethical misconduct is the severity of the
former, which is usually significantly greater than the latter. While ethical mistakes can often
lead to long-term harm, ethical issues are usually considerably less significant and often
easily resolved.
Here are some examples of ethical conundrums:
The company is considering terminating the employment of a significant number of
employees.
Although it is against business policy, it may be vital to survive in the current economic
climate to do so.
The doctor is forced to decide between breaking the law and violating his own moral
principles.
As a communication expert, I can help Nishka and the company create an interesting and
effective paragraph message to engage employees and customers.

Answer 3 a.
5 ways Nishka can create a paragraph can be:

First and foremost – decide on a controlling idea and create a topic sentence. That is, an
idea and a sentence that will interest customers and employees, that will motivate them to
read and develop interest.
The second is- Elaborating on the idea of control, for example here, there is a problem that
Nishka needs to focus on, which will help her find a solution to the problem. Facts and
statistics need to be taken into account here.
Thirdly, Nishka could provide examples like if she has solved problems in the past, such as a
content issue, it can help Nishka to understand the client's problem and get feedback.
Comparing and Contrasting – Nishka needs to deal with this problem and she can do this
by comparing it with her past experiences, using other employees and contrasting it with
other topics.
Focus on paragraph formatting – which should always include an introduction rather than
a body and then a conclusion.\
Finally, analyze and classify errors, make improvements before publication.

Answer 3 b
Problems in themselves are not scary. What really makes our blood freeze is the lack of
frameworks to solve them. Lists, step-by-step instructions provide us with a blueprint for
solving problems and reducing barriers to success.
Scary situations stop being scary if you have the tools to deal with them, if you believe in
yourself and what you're doing.
Okay, let's assume it's not your first day in customer service and you know how to handle
customer complaints. How to stand out from the crowd? How to solve problems more
effectively?
And that's where a list of 7 customer service troubleshooting techniques can come in handy. I
have selected the most original and effective examples. But first.
What is customer service problem solving?
Solving customer problems is more than just fixing bugs or providing step-by-step
instructions. It's about being prompt, patient, polite and staying by their side the whole time.
Basically, you need to say what consumers want to hear without raising false expectations.
In customer service, clients expect something more meaningful than just a financial solution
if a problem has arisen. The survey results indicate that only 43% of respondents are satisfied
with refunds. And 50% said they liked feedback that included an apology, empathy, or other
non-monetary compensation. Unsurprisingly, 60% said they were happier when they got
both.