C Kpi
C Kpi
C Kpi
CE
Key Performance
Indicators Framework
22 editions in 2015 19 cities in 2015
PR v 2.0 2015
A
L
OF
ESSION
Getting Key Performance Indicators right by using a rigorous KPI measurement framework.
“I contacted The KPI Institute for an in-house training with my team. We found both the material and
the way of explaining concepts by doing examples invaluable. I would also say that this is a great value
for money if you want to build the competency within your organization.”
Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia
Info at: www.kpiinstute.org | office@kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +40 3 6942 6935 | RO: +97 1 4311 6556
Course Overview
Course Overview
KPI selection and data gathering are considered by professionals all around the world to
be the most challenging aspects in working with KPIs. A way to address these challenges
is to build a sound framework to measure KPIs, starting from the moment they are
selected, until results are collected to be centralized in performance reports.
This training course presents a rigorous KPI Measurement Framework that embeds 10
years of research in the field of key performance indicators and relies on best practices
identified in the real business environment.
Previous participants
Agenda
Educational Resources
Participants profile + Benefits
Professionals interested in measuring performance Support decision making by accessing data of previous and
future performance;
Professionals from different fields, such as finance, human
resources, production, logistics, information technology and Access an innovative learning experience based on a 3 stage
others, interested in key performance indicators, will acquire the educational process;
audience already has a performance measurement system set in Document KPIs in a standardized template;
place and the Certified KPI Professional Training Course offers
them the opportunity to learn the best practices used in this field Learn when and how to use benchmarking in target setting;
and identify how their current processes and approaches regarding
KPIs can be improved. Optimize the KPI activation and data gathering process.
Course Overview
Day 1 - A Standardized Day 2 - KPI Selection Day 3 - Data Gathering
Approach to KPIs and Target Setting and Visualization
Agenda
specific criteria;
KPI lifecycle. KPI documentation form functions;
KPI documentation form design; Data Visualization
KPI documentation process; Guidelines to designing efficient
KPI Typology Organizational KPI libraries development; templates;
Leading vs. lagging KPIs; Weights and indexes. Usability in terms of visual design.
Qualitative vs. quantitative KPIs;
Efficiency vs. effectiveness KPIs. Scorecard and Dashboard Design
Working with targets Scorecard and dashboard examples;
KPI Taxonomy Target setting process; Best practices in scorecard design;
Interdisciplinary systemic worldview; Targets in practice; Best practices in dashboard design.
KPI use case scenarios; Challenges in working with targets;
Negative behaviors when setting targets.
Educational Resources
KPI DNA map. Review & Evaluation Test
Course review;
Certification exam.
Testimonials
Course Overview
Pre-course The Certification Exam will take place on the
This part of the learning experience is meant to ensure a smooth transition to the face to third day of the training course. It contains
face training. Participants are required to take the following steps: 75 questions and the necessary score to pass
Guidance and schedule – analyze a document presenting guidelines on how to maximize is minimum 50. Time allocated to finalize
your learning experience; the exam: 60 minutes.
Introduction – share an introduction message to present yourself to the other participants
in an online group;
Pre-course evaluation – fill in a need analysis, take a short quiz to establish the current Inclusions
level of knowledge and share your expectations. As part of this self-evaluation, you can
establish personal learning objectives for this training. Course materials that consist in:
Prerequisite reading – review extra materials on topics such as performance measurement
Course slides;
history or management theories. Examine KPI definitions before the core course to gain
Course notes.
a more holistic view upon the subject.
Agenda
Core course
During the three days of face to face training, the course is designed to facilitate experiential
learning and ensure a high level of interactivity. Exercises used to enhance the development
of competencies range from simple matching of concepts to extensive analysis of case studies. Performance Management Toolkit,
The learning experience consists in:
Applying concepts in practical exercises;
containing the following templates:
Analyzing case studies and identifying solutions; Desired State of Evolution;
Using templates to develop performance measurement instruments; Strategy Map;
Sharing experiences and best practices; Performance Scorecard;
Creating a network of KPI Professionals; Performance Dashboard;
Constantly evaluating the participants’ knowledge, through short quizzes to support the Performance Healthogram;
Educational Resources
certification exam. Performance Maturity Model;
KPI Documentation;
After-course Initiatives Portfolio;
Action plan – submit a plan to state the changes you intend to make in your department Initiatives Documentation;
or organization in terms of KPI measurement, 3 days after the training course; Performance Management System
KPIs as part of the Performance Management System –watch a 45 minutes webinar
Architecture;
presenting the KPI measurement as part of a system that ensures performance
Monthly Performance Management
improvements and achievement of objectives;
In-house presentation – submit a PowerPoint presentation that you will deliver within Process;
the organization on key topics covered during the training course, 3 weeks after the end Employee Scorecard.
date of the course.
Additional reading – access a list of resources (books, articles and videos) in order to Furthermore, the templates are
continue your learning experience. accompanied by two manuals and
two publications:
KPI Documentation: Understanding KPI Names, Calculating Formulas and Establishing Targets,
Managing with KPIs - Tools, Processes and Techniques for KPI Data Gathering;
One webinar from the 2014
Other Resources: Consisting in videos, whitepapers or case studies relevant for KPI Performance Management
measurement. Webinar Series.
Course Overview
Organize this training course in-house Testimonials
If you have a group of five or more to train you can save time and money by running
this training course in-house. Use the contact details provided below to request a “I’m happy to be introduced in the world
customized offer from one of our training solution specialists. of KPIs. I gained knowledge about the
terms of performance management tools
Embedded learning that are very important for a company
Our aim is to do more than just deliver the course – we want to ensure that your people to achieve its goals. I will spend a great
gain long-term benefits from their training and perform better in their jobs so that you see
effort to integrate this methodology in my
the return in your investment of your people.
company.”
Increased relevance Ayhan Aydoğmuş, Roketsan, Turkey
You can enhance the effectiveness of your training program by incorporating a real
live audit with the assistance of the facilitator – making the course more relevant to “I would like to thank you for this course.
Agenda
you and your business. It was extremely useful. The material was
Exclusivity
presented in a highly intuitive way and it
Each in-house training session is exclusive to your organization – you can introduce has helped me recognize and work with
company sensitive or market competitive information into sessions, without KPIs in a better way. Also, thanks to all
commercial compromise. my fellow participants who were just great
and put a great effort in the Q&As. It is
Cost savings
There are clear cost savings to be made – you save on travel, accommodation expenses and
awesome when one is at a course where
employee’s time. everyone is so enthusiastic and interested
in learning. I think everyone at the course
Flexibility had a great time and these have been the
Educational Resources
The KPI Institute in-house training is flexible, adaptable and effective, ensuring that most enjoyable 3 days.”
you get the best possible learning experience.
Fayez Alshehri, E-Government Program,
Saudi Arabia
Training Courses Catalogue 2015
“It was a perfect training course; it
The KPI Institute offers a broad set of training courses customized to specific functional indulged me with enormous knowledge
areas, industries or topics related to performance management. in decision making and developing
strategic and operational performance
Each of these courses is developed based on The KPI Institute’s research and aims to plans. It gives an improving course to my
provide practical solutions for improving business performance. career skills.”
Access the Training Courses Catalogue for the complete training offer. Anwaar Al-Falah, Kuwait Institute for
No. 3 - 550003 21st Floor, Sheikh Zayed Road, Unit 11-10, 50450 Suite 606, Melbourne Docklands,
Sibiu, Romania PO BOX 119724, Dubai, UAE Kuala Lumpur, VIC 3008, Australia
T: +40 3 6942 6935 T: +97 1 4311 6556 Malaysia T: +61 3 9028 2223
M: +40 7 4706 0997 M: +971 55 787 6427 M: 011 3 032 135 M: +61 4 2456 8088
office@kpiinstitute.org office@kpiinstitute.org office@kpiinstitute.org office@kpiinstitute.org
Course Overview
3 ways to register: Expression of Interest
*Please fill out all the fields below
Online
store.kpiinstitute.org
Title
Direct contact
First name Last name
Call us and we will assist you
through the registration process. Telephone
Agenda
European office
Alexandru Muntean Email
alex.muntean@kpiinstitute.com
M: +40 7 4706 0997 Training course
Educational Resources
Oana Gavril Department
oana.gavril@kpiinstitute.com
M: 011 3 032 135 Organization Organization size
Australian Headquarters
Cristina Duma Industry
cristina.duma@kpiinstitute.com
M: +40 7 4214 7774 Address
European office:
+40 2 6441 4360 Registration cancellation procedure
Any withdrawals have to be announced at least two weeks before the beginning of the
Middle East office:
course, through fax or e-mail. In this situation, the attendance fee will be refunded,
+97 1 4332 8810
less $400 retained for administrative expenditure.
Southeast Asia office:
The attendance fee will not be refunded if the withdrawal from the course takes
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place less than 2 weeks before its start date. If you find yourself in the impossibility to
attend the course after the registration process is already completed you may delegate
Australian Headquarters:
another person to attend the course in your place without any further fees charged. If
+61 3 8395 6544
you have confirmed and made the attendance fee payment but you didn’t attend the
Registration