21mbac24-Tfb-Iat-2 - Se
21mbac24-Tfb-Iat-2 - Se
21mbac24-Tfb-Iat-2 - Se
Note: Answer any two full questions from Section ‘A’ and Section ‘B’ is Compulsory
B) 7 2
A) 3 1
C) 10 2
What is SLDC?
The software development lifecycle (SDLC) is the cost-effective and
3. A) 3 1
time-efficient process that development teams use to design and build
high-quality software. The goal of SDLC is to minimize project risks
through forward planning so that software meets customer expectations
during production and beyond. This methodology outlines a series of
steps that divide the software development process into tasks you can
assign, complete, and measure.
Write a detailed note on key components of CRM
Marketing automation
Sales force automation
Contact center automation
Geolocation technology, or location-based services
Workflow automation
B) 7 4
Lead management
Human resource management (HRM)
Analytics
Artificial intelligence
Project management
Integration with other software
Evaluate Software Business Characteristics Model with examples
C) 10 4
Part B
Case Study: XYZ Corporation's Cybersecurity Challenge
Questions:
A. Establish an incident response plan, including incident detection, 5 4
containment, eradication, and recovery procedures. Ensure clear
4.
roles and responsibilities for incident response team members.
B. Benefits may include reduced financial losses due to breaches, 5 4
protection of customer trust, avoidance of regulatory fines, and a
stronger competitive position.