Emergence of AI Based Business Models Whitepaper
Emergence of AI Based Business Models Whitepaper
Emergence of AI Based Business Models Whitepaper
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
Even established businesses can fail if they do not change their business models continuously. While this is
true for any new technology, it is particularly relevant in the case of AI. The diffusion of AI in a business model
triggers value migration across different segments of the industry: it does so by facilitating the emergence of
new businesses that use AI not only to reduce the costs associated with production (through automation, for
instance) but to change the mechanisms through which value is created and delivered. Using AI-based analytics
on consumer data such as purchase habits, shopping preferences, buying behaviors, price tagging preferences,
and other individual information, enterprises started molding their services better and comprehending affinities
across their target demographics. It was at this inflection point that the role of AI in driving business model
innovation became evident.
1.1.2 AI BUSINESS MODELS BECOME COMPETENT ENOUGH TO REVISE BUSINESS STRATEGIES, USHERING IN THE
‘TIDE OF AI’
Once the importance of AI as a major driving force behind businesses was recognized, enterprises were ready to
jump on the AI wagon – bringing in the ‘AI tide’ – with the increasing diffusion of artificial intelligence in business
strategies. Uber and Airbnb are well-known cases that used a different business model than other peers - thanks
to AI - and eventually, ended up dominating their respective industry segments. AI and ML algorithms have
now become ubiquitous in the business arena and solve many cutting-edge business problems and create a
knowledge-based portfolio for upcoming businesses. For example, during the pandemic, Frito-Lay delivered
an e-commerce platform, Snacks.com, its first foray into the direct-to-consumer business, in just 30 days, by
leveraging AI and analytics.
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
FIGURE 1 INDIA AND CHINA LEAD THE PATH WITH OVER 50% AI DEPLOYMENT,
WITH CANADA AND SINGAPORE BEING THE LEADERS IN AI EXPLORATION
120%
100%
80%
38% 27%
60%
41% 46% 48%
40% 42% 44% 44% 45%
48% 43% 47%
44% 46% 43%
20%
34% 24% 28% 58% 31% 34% 57% 42% 29% 39% 22% 31% 38% 26% 25%
0%
Global
Australia
Canada
China
France
Germany
India
Italy
Latin America
Singapore
South Korea
Spain
UAE
UK
US
Deployed AI Exploring AI
The rise of AI technologies is generating novel opportunities for companies to create additional value for their
customers by applying a proactive approach, managing uncertainty, and thus improving cost efficiency and
increasing revenue. However, AI technology capabilities are not enough—companies need to understand how
the technology can be commercialized through appropriate AI business model innovation. From a practical
perspective, this finds support in the Artificial Intelligence Global Executive Study and Research Report, where it is
shown that 40% of respondents conceded that significant investment did not deliver the sought-after business
gains. It is, therefore, important to understand how the technology can be commercialized by employing an
appropriate business model.
1.2.1 ENTERPRISE AI READINESS IS THE FORCE MAJEURE TO DERIVE MAXIMUM VALUE FROM AI BUSINESS MODELS
The two main ways that companies can gain a reliable competitive advantage with AI are either through data
dominance or enabling critical capabilities. Both require certain “enabling factors”- skillsets, technological
maturity, and a cultural shift within the organization to embrace AI – collectively termed “AI readiness.” Most
companies get stuck at learning about AI use cases in their industries; and not moving toward acquiring the skills,
resources, and culture that they need if they want to use AI to win market share and achieve data dominance.
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
FIGURE 2 BUILDING AI READINESS TO SQUEEZE OUT THE LAST DROP OF PROFITABILITY FROM AN AI
BUSINESS MODEL
Data Dominance
Monopolizing data within a particular business function and/or industry to leverage AI,
making sure that your product is better than your competitors so that they can’t compete
anymore
Think of Google, Facebook, and Amazon as perfect examples of Data Dominant enterprises
The practical meaning of AI and its impact can be understood on the level at which reasoning and machine learning
techniques are combined – the ‘AI maturity.’ Building AI maturity (re-vamping data infrastructure, cleansing data
stores for use with models, encouraging a culture of iteration in the enterprise, developing executive AI fluency,
etc.) is usually directly at odds with delivering immediate financial RoI. The value of a mature AI business model
is well documented through the IBM vs. Google example, where extreme ends of the AI maturity spectrum were
on display.
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
1.2.3 NEAR-TERM ROI AND VISIBLE VALUE OF THE AI BUSINESS MODEL IS THE BOTTOM LINE FOR DECISION-MAKERS
Value creation is often referred to as the most essential function of the AI business model because it forms the
basis for satisfying customer interests. Value-creation processes derived from AI are either related to increased
efficiency and cost reduction or related to sales revenue and growth. The interesting observation here is that
AI’s value addition in terms of increased efficiency and cost reduction is not visible in the near term, and hence,
such AI business models are required that also pertain to boosting revenues. AI facilitates revenue growth by
accelerating innovation and developing new solutions that render new revenue streams. For instance, in the drug
development domain, Berg Health began to monitor trillions of data points derived from cancerous and non-
cancerous cells, furnishing insights that led to the development of new cancer-fighting drugs.
1.2.3.1 REVENUE INCREASE OF GLOBAL ORGANIZATIONS FROM ADOPTING AI BUSINESS MODELS, BY FUNCTION (2020)
FIGURE 4 MANUFACTURING AND MARKETING & SALES REALIZE THE MAXIMUM REVENUE GAINS WITH AI
DEPLOYMENT
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
• The growing adoption of factory automation to reduce industry downtime is the key factor supporting the growth
of AI technology in the manufacturing sector.
• Increasing demand for enhanced user experience and convenience features is the key factor driving the growth
of HMI in the AI market.
• The retail and e-commerce vertical is projected to grow at the second-highest CAGR of 37.7% during the forecast
period.
FIGURE 5 HEALTHCARE AND AUTOMOTIVE VERTICALS ARE LIKELY TO GROW AT THE FASTEST PACE,
CREATING OVER USD 120 BILLION IN REVENUE SHIFT
0 10 20 30 40 50 60 70 80 90 CAGR
BFSI 18 39.2%
80
Retail and eCommerce 13 39.0%
64
Healthcare and Life Sciences 10 37.7%
51
Government and Defense 9 37.2%
38
Manufacturing 9 36.3%
42
Automotive, Transportation, and Logistics 8 34.9%
42
Telecommunications 7 34.6%
29
IT/ITES 7 34.1%
26
Energy and Utilities 6
27 31.7%
Other Verticals 2
7 32.6%
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
AI has been set up as the primary driver of growing technologies, such as robotics, big data, and IoT. Going ahead,
AI will be the intelligent core of robotic, automated, and contactless procedures that will shield us from unexpected
future outcomes. As indicated by the World Intellectual Property Organization – WIPO report, we can see drifts in
patenting of AI innovations. The organizations will continue to push AI boundaries to explore new possibilities; for
example, holographic meetings for telecommunication and on-demand, personalized manufacturing. They will
gamify vital planning, incorporate simulations in the meeting room, and offer intelligent edge experiences.
The section below highlights the major use cases of AI-based business models that have surfaced.
FIGURE 6 AUTOMATION OF IT PROCESSES AND SECURITY & THREAT DETECTION ARE THE MOST WIDELY
ADOPTED USE CASES OF AI
Automation of IT Processes
22%
Marketing and Sales
Fraud Detection
22% 28%
AI Monitoring and Governance
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
Philips secured an FDA clearance for its AI-powered software designed to speed up MRI
scanning processes without compromising on image quality. The MRI scans are claimed to
be 3x faster, reducing scan times from 3 minutes to a mere 58 seconds, which in human
terms is an extraordinary shift, not just in patient experiences, but also in cost-effectiveness,
productivity of capital, and resource utilization.
Altitude Healthcare Services deployed a Clinical Decision Support system powered by AI to
address staffing shortages in healthcare environments. Incorporating AI and machine
learning is helping Altitude in reducing healthcare costs as well as accelerating clinical
insights that result in diagnostically preventable deaths.
Olympus America developed an AI-based endoscopy platform that includes the endoscopy
application Endo-Aid CADe (computer-aided detection) for the colon. With this new
application, the system’s sophisticated machine learning can alert the endoscopist in real-
time when a suspected colonic lesion (such as a polyp, malignant neoplasm, or adenoma)
appears on the screen.
Researchers at Mayo Clinic are using AI algorithms to detect cardiac problems in people,
based on ECG data sourced from Apple Watch. It is remarkable that AI transforms a
consumer watch ECG signal into a detector of heart conditions, which would normally
require an expensive, sophisticated imaging test, such as an echocardiogram, CT scan, or
MRI.
Novartis launched Alia, an AI-powered, chat-based digital health assistant that delivers on
the promise of connectivity by giving patients access to interactive and personalized health
information and services anywhere, anytime. The chatbot also enhances the customer
experience by eliminating the need to contact call centers and having to go through long
wait times to speak to agents.
BFSI
DBS launched Singapore’s first financial planning digital advisor - DBS NAV. To encourage
more efficient financial planning, DBS improved the capability and functionality of the DBS
NAV Planner. The new offering leverages artificial intelligence (AI) and real-time hyper-
personalized experience to generate over 30 million insights, empowering eight in 10 retail
customers to take their first steps in investing. As per DBS, the AI pilot has already resulted in
USD 150 million of additional revenue and USD 25 million in savings
SoftBank is planning to provide an AI-based sign language translation service in 2024 using
a smartphone app that can turn 5,000 signs into Japanese text in one second or less. There
are more than 300,000 people with hearing or speech impairments in Japan. SoftBank
hopes the sign language translation service can promote smooth communication between
people who do not understand sign language and those with hearing impairments.
JP Morgan Chase implemented an artificial intelligence pilot program to write marketing
copies, which saw clickthrough rates on robot-written ads jump by as much as 450%. In
comparison, ads written by humans saw just a 50 to 200% increase. Chase plans to use AI-
generated copy for direct-response marketing campaigns in personal banking, home
lending, and wealth management as well as digital advertising,
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
Manufacturing
Infor developed an AI/ML-based platform - Infor OS, enabling smart manufacturing using
AI-powered ERP systems. Deloitte and AWS have partnered to be Infor’s systems integrators.
Predictive maintenance, digital design, and PLM product lifecycle management are the key
areas where Infor’s customers realize the ROI, and there's a lot of maturity in terms of AI
adoption.
AI is used widely inside BMW’s smart manufacturing plants - low-lying transport robots
follow invisible pathways driven by AI, taking parts and components from point A to B. They
stop at red lights, move out of each other’s way, and reach their destination on time. Untiring
and autonomous, there are currently more than 400 such Smart Transport Robots carrying
out over 14,000 deliveries a day at the BMW Group.
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
Automotive
John Deere revealed a fully autonomous tractor that's ready for large-scale production. The
machine combines Deere's 8R tractor, TruSet-enabled chisel plow, GPS guidance system,
and new advanced technologies. The autonomous tractor has six pairs of stereo cameras,
which enables 360-degree obstacle detection and the calculation of distance. Images
captured by the cameras are passed through a deep neural network that classifies each
pixel in approximately 100 milliseconds and determines if the machine continues to move or
stops, depending on if an obstacle is detected. The autonomous tractor is also continuously
checking its position relative to a geofence, ensuring it is operating where it is supposed to,
and is within less than an inch of accuracy.
Tesla is using AI to create, train, and improve the neural networks that aim to enable its cars’
Autopilot technology. Autopilot is a driving assistance system that aims to improve driver
safety and convenience. When utilized correctly, the system could potentially decrease the
driver’s total effort. For those driving without Autopilot but with active safety features, Tesla
registered one accident for every 2.05 million miles driven. For those driving without
Autopilot and without active safety features, Tesla registered one accident for every 1.27
million miles driven. By comparison, NHTSA’s most recent data shows that in the US, there is
an automobile crash every 484,000 miles.
CarMax, one of the largest wholesalers of used cars, has deployed automated vehicle
assessment technology through AI-enhanced condition reports for wholesale buyers of
vehicles sold at auction. CarMax has installed the technology in several wholesale locations
and uses AI to scan the body, tires, and the undercarriage of vehicles to quickly produce an
online user-friendly report with high-resolution photos. The system also has the capability to
detect frame damage, missing parts, fluid leaks, brake, and exhaust-system issues.
Source: AI-based Business Models – Roundtable Discussions held in Boston, Houston, and London
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
AI has been set up as the primary driver of growing technologies, such as robotics, big data, and IoT. In both
the short-term and the long-term, and across back- and front-office applications, AI has the potential to add
value to business workflows, augment employee capabilities, and harness the power of man and machine to
improve customer experience. Most of the current AI-based business models we analyzed are domain-specific,
i.e., they focus on applications wherein sufficient data and context are available. In the future, it is highly likely that
generalized AI systems would be deployed that could leverage general concepts and re-purpose themselves
across different applications. The rising usage of generalized AI would also open a new range of opportunities for
vendors as well as anticipate the next generation of AI applications for end users.
AI Product Model 1
Offering solutions that play at the surface of existing systems
Require almost no improvement in AI maturity on behalf of the client
Most likely targeted by AI SaaS vendors
AI Product Model 2
Offering solutions that integrate with client systems, and use of client data
Data and integration require other elements of AI maturity, including skills around cross-
functional teams, and building a culture where experimentation is permitted or encouraged
Most likely targeted by AI product vendors
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
AI Product Model 3
Offering a platform with more open-ended, broad use-case potential
Must educate clients on the potential of AI, and the specific features and workflows of their
platform
Most likely targeted by AI platform vendors
AI Service Model 1
Near-term RoI and AI maturity achieved varies greatly with the type of AI service provided
Potentially offering the widest range of narrow, surface-level AI tools and SaaS integrations,
or consulting and strategy work, or longer-term AI maturity at a technical level
Must support clients in pursuing varied and diverse AI applications on top of their platform
Most likely targeted by AI technical and management consulting firms
AI Service Model 2
Capable of advising on strategy, education, and process consulting, but not hands-on
technical AI work
May need to niche more specifically to compete with consulting firms also capable of AI
technical work
Must support clients in pursuing varied and diverse AI applications on top of their platform
Most likely targeted by AI management consulting firms
3.2
CONCLUSION: AI-BASED BUSINESS MODELS WILL ORCHESTRATE THE NEXT BIG SHIFT IN ENTERPRISE AI ADOPTION
The core, underlying essence of AI deployment has always been improving the human experience while keeping
a check on operational costs. The business models in AI have emerged from such application areas where the
human experience has been augmented. With authentic revenue realization and near-term RoI (visible value of
the AI business model) becoming clear in areas such as fraud detection, manual process removal/reduction,
and capacity augmentation – AI-based business models hold power to rearticulate the income statements of
organizations with over 400 billion dollars’ worth of opportunities
AI Based business models will create successful and high growth revenue streams in
use cases that improve the human experience through multiple levers. These levers
cover prediction/foresight/early-stage detection; capacity augmentation in supply
constrained areas (like healthcare provision); improving cost to serve, offering
entirely new capability (soft sensors in chemical industries);
reducing error rates and personalized customer experience
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EMERGENCE OF AI BASED BUSINESS MODELS - WHITE PAPER
To ensure that we cover the market landscape of AI-based business models and various disruptions in this space,
we brought some of the esteemed stakeholders and industry leaders in the artificial intelligence ecosystem
together. The discussions were organized in a traditional roundtable format at Houston, Boston, and London.
Notable takeaways from the discussions are enlisted below:
“End users are gradually coming to terms with use cases of AI and ML, which has exacerbated the
maturity of AI-based business models. Our company identified several application areas for AI, which
we then categorized into 7-8 high-priority clusters. This led to a high end-to-end visibility of our entire
operations, especially in the ERP space, where AI gave us a vantage point to map the value chain of our
customers with ease.”
“The success metrics for AI-based business models is likely to see further improvements, backed by
the increasing efficiency of predictive algorithms. AI is gradually reaching a point where even events
that happened once in a lifetime or infrequent events – like weather changes – can be accurately
modeled. This nascent application has the potential to disrupt how we use AI to predict and monitor
risks in real-time.”
“AI models essentially have three functions at their core – prediction, optimization, and automation. All
the three functions are built on data – and accurate data remains the number one problem for
achieving superior performance from AI-based business models. Humans in the loop are therefore
crucial to extract the maximum benefit from AI -something that Honda calls ‘Co-operative Intelligence’
– which will pave the way for how datasets used for building AI models get monetized, and how humans
owning that data are brought into the picture.”
“Edge-based artificial intelligence (Edge AI) will bring a lot to the table in terms of digital transformation
across the energy sector. AI on the edge is powering business models that can offer robust use cases
even in the remotest of exploration sites, including preventive maintenance, auto shutdown, and auto
restart. Developments are being made on how AI can help energy players, especially in upstream, to
analyze and explore the right reservoirs at a breakneck pace with safety in mind.”
“The amalgamation of quantum computing with AI has a huge untapped potential – something that
our company aims to explore. In the coming years, AI algorithms will not be restricted to mere 10-15
variables but will be scaled up to a level where complex problems involving thousands of variables
need to be handled. The sheer cost of this compute power will, of course, be a barrier to entry for many
firms – and this is where we will eventually offer this to the market as an AI-based service model.”
– Managing Director and Head of a Private Sector, Leading IT Equipment and Services Firm
“AI has been used in multiple facets in our company - from supervised ML in computer vision to imagery
extraction, sensor data analytics, and even digital twins. However, the use cases of AI-based business
models remain narrow. It’s high time that the focus be shifted on developing artificial general
intelligence algorithms that can handle any problems thrown at them.”
Source: AI-based Business Models – Roundtable Discussions held in Boston, Houston, and London
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