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    Report Agent 05 01 24 06 18 31

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    Thùy Duyên
    The document appears to be a call center report listing agent names, usernames, extensions, durations of calls and conversations, call statuses, and totals. It shows call volume metrics for 16 agents over time periods ranging from 0 to 4 hours and conversations ranging from 0 to 2 hours. The report tracks various call outcomes including answered calls, no answers, busy lines, failures, and internal calls.

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    © All Rights Reserved
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    Report Agent 05 01 24 06 18 31

    Uploaded by

    Thùy Duyên
    13 views3 pages
    The document appears to be a call center report listing agent names, usernames, extensions, durations of calls and conversations, call statuses, and totals. It shows call volume metrics for 16 agents over time periods ranging from 0 to 4 hours and conversations ranging from 0 to 2 hours. The report tracks various call outcomes including answered calls, no answers, busy lines, failures, and internal calls.

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    Report_agent_05_01_24_06_18_31

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    The document appears to be a call center report listing agent names, usernames, extensions, durations of calls and conversations, call statuses, and totals. It shows call volume metrics for 16 agents over time periods ranging from 0 to 4 hours and conversations ranging from 0 to 2 hours. The report tracks various call outcomes including answered calls, no answers, busy lines, failures, and internal calls.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    13 views3 pages

    Report Agent 05 01 24 06 18 31

    Uploaded by

    Thùy Duyên
    The document appears to be a call center report listing agent names, usernames, extensions, durations of calls and conversations, call statuses, and totals. It shows call volume metrics for 16 agents over time periods ranging from 0 to 4 hours and conversations ranging from 0 to 2 hours. The report tracks various call outcomes including answered calls, no answers, busy lines, failures, and internal calls.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    You are on page 1of 3

    Name Username Extension Email Duration Đàm thoại

    2033 HoaiLy(Duyen) agent.2033 2033 3:27:39 2:00:45


    2049 Nguyễn Mai agent.2049 2049 2:10:22 00:47:17
    2060 Phương Anh B agent.2060 2060 2:47:46 1:32:18
    2065 Trần Nhung agent.2065 2065 00:00:00 00:00:00
    2073 Vũ Thị Quỳnh agent.2073 2073 3:07:04 1:29:30
    2079 Nguyễn Thị Bình (Lu) agent.2079 2079 3:28:53 2:18:03
    2081 Hoàng Thiềm agent.2081 2081 3:02:43 1:40:49
    2086 Lê Lý agent.2086 2086 2:35:04 1:06:56
    2089 Diệp Linh agent.2089 2089 00:00:05 00:00:00
    2094 Phùng Thị Loan agent.2094 2094 3:18:29 1:21:39
    2104 Nông Hải Tiến (Phượng) Agent.2104 2104 2:57:48 1:32:07
    2129 Lâm Quỳnh agent.2129 2129 2:33:01 1:10:20
    2177 Đức Minh (Thùy Duyên) agent.2177 2177 4:02:39 1:49:42
    2185 Hoài Linh (Duyên) agent.2185 2185 2:24:38 1:37:48
    2252 Tạ Tuấn Anh (Vân) agent.2252 2252 2:20:51 00:59:18
    3063 Thùy Duyên agent.3063 3063 00:11:36 00:00:00
    3087 Hồng Nhung (Duyên) agent.3087 3087 2:13:15 1:06:06
    CGV CallCenter
    Answered No Answered Busy Line Busy Not Available Failed Ivr Cancel
    135 0 0 21 54 2 0 123
    124 4 0 8 40 0 0 118
    126 2 0 4 46 4 0 108
    0 0 0 0 0 0 0 0
    158 0 0 5 54 8 0 132
    135 21 0 7 17 3 0 62
    153 0 0 9 59 9 0 121
    175 2 0 10 48 5 0 122
    0 0 0 0 0 0 0 1
    186 2 0 21 37 1 0 190
    154 2 0 16 52 7 0 113
    129 1 0 7 50 0 0 138
    188 69 0 25 65 16 0 72
    91 0 0 5 20 0 0 63
    130 1 0 13 79 4 0 114
    0 4 0 0 0 0 0 19
    103 0 0 13 39 1 0 100
    Voicemail Invalid Number Phone Block Congestion Gọi vào Gọi ra Nội bộ Total
    0 0 0 0 0 333 2 335
    0 0 0 1 0 295 0 295
    0 0 0 3 0 287 6 293
    0 0 0 0 0 0 0 0
    0 0 0 0 0 349 8 357
    0 0 0 0 0 242 3 245
    0 0 0 0 0 342 9 351
    0 0 0 1 0 358 5 363
    0 0 0 0 0 1 0 1
    0 0 0 2 0 438 1 439
    0 0 0 1 0 338 7 345
    0 0 0 1 0 326 0 326
    0 0 0 0 0 418 17 435
    0 0 0 0 0 179 0 179
    0 0 0 0 0 337 4 341
    0 0 0 0 0 23 0 23
    0 0 0 1 0 256 1 257

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