Kasireddy

 8 years Experience in Cisco Unified Communication Manager (CUCM), VCS, Call Manager
Express (CME), Cisco Unity Connection (CUC), Unified Contact Center Express (UCCX),
Unified Contact Center Enterprise (UCCE), IM and Presence and Voice Gateways
 Specialized in the configuration, support and troubleshooting of VOIP/Wireless technologies
including SIP, MGCP, SCCP, H.323, SRST & SIP Trunks, Gateway and proficient in Codecs (G711
and G729).
 Experience on Route Patterns, Route Hunt, Calling Search Spaces, Dial-peers, POTS,
Translation Rules, installing end users manually.
 Serenova Contact Center Agency: Design and Build Call / Work Flows for the IVR's. Assign agent
Skill/ Group Set, Disposition codes. Create Queue Logic. Establish voice trunks with Client SBC's
for call routing. Generating Interaction reports and Agent Statistic reports.
 Extensive knowledge in different networking protocols DHCP, DNS, FTP, VOIP.
 Experience in working with Audiocodes Gateways (MP114, MP 118), Audiocodes IP
Phone Manager (OVOC IPPM), Polycom Real Manage Resource Program,
 Experience on 128T SDWAN technology and OSI & TCP/IP layered architecture.
 Excellent expertise in network management tools and sniffers like SNMP, Wireshark, Logic
Monitor, Nectar-UCD and UCA.
 Expertise is configuring and troubleshooting Sonus 5XXX ,1XXX and Oracle 1XXX.
 Experienced in developing, configuring, implementing, documenting and troubleshooting
LAN and WAN networks.
 Experience in data center operations, WAN switching and routing architecture for service
provider networks.
 Experience in testing Cisco routers and switches in laboratory scenarios and deploy on
site for production.
 Experience in working with Cisco 3650, 3850, 4500 series switches.
 Experience in working with Cisco 3600, 3800, 3900 series Routers.
 Efficient at use of Microsoft VISIO/Office as technical documentation for diagram and
presentation tools.
 Experience with (VMware) technologies such as Vsphere EXSi and Vsphere client and
HyperV.
 Expertise in using Connectwise, Labtech (Automate), Trendmicro anti-virus.
 Ability to communicate ideas to all levels of management and cross functional team and
influence the decision making process.
 Demonstrated ability in solving complex business problems by working with cross domain
teams.
 Exceptional aptitude for teamwork and collaboration with diverse disciplines in distributed
environment, listening and organizing meetings.

Work Experience :

Voice Network Engineer January 2020 to Present

Long Island Rail Road (LIRR) - New York, NY
  Provided Tier 2/3 Cisco Unified Communications Manager support.
 Deployed and Managed CCM/ CUCM 12, Unity, IP Phones 7900,8800 series .
 Configured Call Manager features and Services.
 Install, Configure and Test Sonus 1000/2000 SBC and provide connectivity between PBX and
PSTN Service providers such as ATT IP Flex, Altice and Spectrum services.
 Configure and Install Cisco VG310 and VG320 Gateways for analog phones to work in the SIP
Environment.
 Configure Class of Service, Internal Dialing, External Dialing, Dialing Patterns, digit
manipulations. • Documentation: Create and Execute test scripts, Design documents, Dial plans,
Testcase and Test Procedure documents, Training documents, High level and Low-level
connectivity .documents. • Implemented and managed WAN/LAN networks of many devices
consisting of Cisco Routers 3600/3800 and Switches 4500/3650/3850 (internal and CPE).
 VLAN design and implementation for new network requirements, including VLAN bridging and
multi port trunking.
 Configuring STP for loop and VTP for inter-VLAN routing.
 Configuring Cisco Jabber Client. Configuring Video and Audio Options for Cisco Jabber Client.
Reporting A Problem for Cisco Jabber Client.
 Troubleshoot Cisco Call Manager, CME and Voice Gateways.
 Creating and Deleting Voice Mail accounts with Cisco Unity
 Upgraded and Maintained OS, CCM and Unity versions monthly.
 Planned and configured Dial Plans and unity call handlers.
 Implementation of innovative ideas on lab environment followed by thorough testing before
deploying services on production networks.

Advance Auto Parts, New Jersey March 2019 to January 2020

Title: Voice Engineer

Project Description: Migration of Legacy infrastructure to Next Generation Network utilizing SDWAN
routers, Unified Voice solutions and centralized network management.

Responsibilities:
 Provided Tier 2/3 Genband / Ribbon Support for Unified Voice Solutions.
 Deployed and Managed Multiple users on Genband / Ribbon Platform.
 Configured and Managed Yealink T48S, Polycom 511, 311, 8800, Audiocodes 405HD,
440HD. Configure Audiocodes OVOC IPPM Manager from scratch for managing 50K
Audiocodes phones. Configure Audiocodes gateways MP114 and MP118 for migrating
legacy analog phones to work with the PBX environment.
 Configured 128Technology software on Lanner devices 7573B.
 Configure and Verify end users on Genband.
 Configure and troubleshoot Call Park / Retrieve, Simultaneous Ring, Circular Ring and Linear
Ring. • Configure and Troubleshoot Kandy Voicemail Services and Auto-Attendants.
 Configure and troubleshoot Sidecars for Polycom phones.
 Troubleshoot Call routing on Genband / Ribbon and Audiocodes Voice
Gateways(MP114 and MP 118).
  Upgraded and maintained Sonus 5K versions regularly.
 Download logs and analyze them using Wireshark.
 Opened TAC case if necessary.
 Performed CDR analysis and Reporting.
 Upgraded and Maintained 128T OS versions monthly.
 Planned and configured Dial Plans and unity call handlers.
 Recorded and updated monthly phone types, Gateways and OS versions.
 Provided training and creates documents for L1 and L2 Teams to Identify problems and resolve
Support tickets
 Provided monthly report: - Phone Inventory, Call Answer Groups, User reports, Call
Statistics. Environment: Ribbon, Audiocodes, Sonus, Polycom, Kandy voicemail

State of Wisconsin, New Jersey June 2017 to March 2019

Title: Voice Engineer

Project Description: Supporting Unified voice communications and Skype For Business through Network
Operations Center.

Responsibilities:
 Provided Tier 2/3 Cisco Unified Communications Manager support.
 Deployed and Managed CCM/ CUCM 11.5,12, Unity, UC500, CME, IP Phones.
 Configured Call Manager features and Services.
 Configure and Verify Telepresence Multiway on EX90. Configure and Verify Telepresence
Multisite on EX90. Cisco Tele Presence MCU Conference and Media Statistics. Configuring EX-90
to Register to Cisco VCS as a H323 Endpoint.
 Proactively monitor all network equipment and address any configuration/translations issues
before they become customer affecting using Nectar monitoring platform.
 Configuring Cisco Jabber Client. Configuring Video and Audio Options for Cisco Jabber Client.
Reporting A Problem for Cisco Jabber Client.
 Troubleshoot Cisco Call Manager, CME and Voice Gateways.
 Creating and Deleting Voice Mail accounts with Cisco Unity
 Opened TAC case if necessary.
 Performed CDR analysis and Reporting.
 Upgraded and Maintained OS, CCM and Unity versions monthly.
 Planned and configured Dial Plans and unity call handlers.
 Recorded and updated monthly phone types, Gateways and OS versions.
 Provided monthly report: - Phone Inventory, Page Groups, IPCC Users, Unity user and DLU
count for each cluster.
 Sere nova Contact Center Agency: Design and Build Call / Work Flows for the
IVR's. • Assign agent Skill/ Group Set, Disposition codes.
 Create Queue Logic.
 Establish voice trunks with Client SBC's for call routing.
 Generating Interaction Reports and Agent Statistic Reports.
 Open TAC cases with Sere nova if necessary.
 Configuring routes on Sonus SWE Session Border Controller.
  Performing call captures on Wireshark to troubleshoot voice related issues.

Sportsjun - Hyderabad, India August 2015 to August 2016

Title: Network Engineer

Project Description: Upscaling of network Infrastructure and overhaul of computer systems and servers
to support Sportsjun Web services and network services.

Responsibilities:
 Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows
Server2003/2008/2012.
 Extensive experience in windows server modules Active Directory, RODC, IIS, Group policies,
Security policies, DNS, DHCP, Backups and Restores, Failover Clustering, WSUS, Multiple Doman
Trusting and other windows products.
 Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft
Terminal Services.
 Interact with numerous computer platforms in a multi-layered client server environment. •
Ensure desktop computers interconnect seamlessly with diverse systems including associated
validation systems, file servers, email servers, application servers, and administrative systems. •
Diagnose and quickly resolve a wide range of Windows applications and networking problems to
help minimize downtime.
 Troubleshooting network connectivity in a LAN/WAN environment.
 Extensive experience in Windows 2008/2003/2012 Servers at single or multi domain
platforms. • Develop trends by monitoring and analyzing incoming calls, problems and
support requests. • Install, upgrade, support and troubleshoot XP, Windows 7/8/10 and
Microsoft Office 2007/2010. • Configure and troubleshoot Outlook 2007/2010/2013.
 Install, upgrade, support and troubleshoot for printers, computer hardware and any other
authorized peripheral equipment.
 Performs remedial repairs on computers, laptops, printers and any other authorized peripheral
equipment.
 Customize desktop hardware to meet user specifications and site standards.

Environment: Windows Server2003/2008/2012, windows server modules Active Directory, RODC, IIS,
Group policies, Security policies, DNS, DHCP, Backups and Restores, Failover Clustering, WSUS,
Multiple Doman Trusting, LAN/WAN, Windows 7/8/10 and Microsoft Office 2007/2010.

Education:

Masters of Science in Computer Science in Computer Science New Jersey

Institute Of Technology