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    Business English Intermediate Course Slides

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    Basilio Huanca
    The document provides information on developing business English skills and soft skills needed for success in the workplace, including communication, teamwork, leadership, problem solving, and dealing with stress, conflicts, rejection, and negotiations. It also offers case studies and tips on giving presentations, participating in meetings, making phone calls to clients, and networking to find one's dream job.

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    Business English Intermediate Course Slides

    Uploaded by

    Basilio Huanca
    60 views151 pages
    The document provides information on developing business English skills and soft skills needed for success in the workplace, including communication, teamwork, leadership, problem solving, and dealing with stress, conflicts, rejection, and negotiations. It also offers case studies and tips on giving presentations, participating in meetings, making phone calls to clients, and networking to find one's dream job.

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    The document provides information on developing business English skills and soft skills needed for success in the workplace, including communication, teamwork, leadership, problem solving, and dealing with stress, conflicts, rejection, and negotiations. It also offers case studies and tips on giving presentations, participating in meetings, making phone calls to clients, and networking to find one's dream job.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    60 views151 pages

    Business English Intermediate Course Slides

    Uploaded by

    Basilio Huanca
    The document provides information on developing business English skills and soft skills needed for success in the workplace, including communication, teamwork, leadership, problem solving, and dealing with stress, conflicts, rejection, and negotiations. It also offers case studies and tips on giving presentations, participating in meetings, making phone calls to clients, and networking to find one's dream job.

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    Business English

    Bagde
    del curso
    Intermediate
    Course
    Jess Harris
    Jess Harris

    ● English Teacher since 2012.


    ● Academic Manager since 2017.
    ● Corporate Academic Director &
    Account Manager since 2018

    https://www.linkedin.com/in/jess-harris-b8a8a1132/
    Why English is
    important at the
    workplace?
    There are no secrets to
    success. It is the result of
    preparation, hard work and
    learning from failure.

    Colin Powell
    Our workplace

    Office International
    Conflicts / Stress Business Culture
    Career

    ● Feedback ● Online image


    ● Rejection ● Dream job
    Soft skills

    Communication

    Team work Leadership

    Work ethic Critical thinking


    Practical skills

    Presentation Making a phone call

    Being part of a meeting Negotiating


    Case study

    Espacio para imagen


    Basic business
    vocabulary
    Company: An organization
    that sells goods or services in
    order to make money.

    Cambridge dictionary
    Company = people ?
    Company structure

    ● CEO ● Recruiter
    ● COO ● Project Manager
    ● CFO ● Office Manager
    ● Accountant
    ● Team leader
    Typical organization

    ● Production ● Human Resources


    ● Research and ● Accounting and
    Development Finance
    ● Purchasing ● Marketing & Sales
    Where do we work?
    Where do we work?

    Office Remote work


    The culture of
    a company
    Company Culture is the
    product of a company’s
    values, expectations and
    environment.

    Courtney Chapman, Product Manager, Rubicon Project


    What are the values
    of a company?
    Companies
    People make up culture

    ● Diversity
    ● Positivity and Productivity
    ● Culture is difficult to change
    ● Culture depends on us
    How to deal with
    stress and conflicts
    at work ?
    The best way to escape from
    your problems is to solve them.

    Anonymous
    Workplace problems

    Stress Conflict
    Sources of our stress at work

    Personal life Disorganization

    Physical
    discomfort Multitasking

    Interpersonal Unclear
    conflicts communication
    How to deal with
    stress at work

    Work on your Form positive


    good habits relationships

    Prioritize
    and organize Start exercises

    Get Take care of


    enough sleep your nutrition
    Causes of conflict
    Stress Heavy workload

    Lack of clear
    communication Personal issues
    CONFLICTS

    1 Find the cause


    2 Don't avoid conflicts
    Espacio para imagen
    3 Don't involve emotion
    4 Direct
    Communication
    5 Empathy
    6 Listen to each other
    7 Find a solution
    How to do business
    internationally?
    It is not the strongest or the
    most intelligent who will
    survive, but those who can
    best manage change.

    Leon C. Megginson
    Business

    Domestic International
    What are the
    challenges of
    international business?
    Language
    Time zone
    Cultural differences
    Body language
    Local market
    6 tips of international
    business

    ● Be patient
    ● Socialize
    ● Respect customs and try new things
    ● Practice the language
    ● Be open minded
    ● Be flexible
    Case study 1
    How to get your
    dream job
    Success is not the key to
    happiness. Happiness is the
    key to success. If you love
    what you are doing, you
    will be successful.

    Albert Schweitzer
    Research is the key!
    Your personal profile
    Create and share
    your projects
    Elevator pitch
    Apply for jobs
    Be prepared to interview
    Networking
    Your online image
    What is an online image?
    CareerBuilder survey

    70%
    48%
    34%
    How to keep good
    online image
    LinkedIn profile
    Check your writing
    Personal life
    ≠ professional life
    Keep it to yourself

    Inappropriate Negative comments


    photos
    How to deal
    with rejection
    I have not failed. I’ve just found
    10,000 ways that won’t work.

    Thomas A. Edison
    We are all human!

    Espacio para imagen


    5 tips how to deal
    with rejection
    Emotions are ok!

    Take time to Allow yourself


    cool off to feel
    Ask for support

    Be with your Take some time


    family/friends alone
    Focus on your
    current situation

    My life
    You are the best!

    My strengths My self esteem


    Keep going

    My goal = my future
    How to use our rejection
    to succeed in the future

    ● Why did it happen?


    ● What’s one thing I can learn from this?
    ● What’s one thing I can do differently
    the next time?
    ● How can it help me to achieve my goal?
    Giving and
    receiving feedback
    We all need people who will
    give us feedback.
    That’s how we improve.

    Bill Gates
    Feedback

    Positive Negative
    What is Effective Feedback?

    1. Behaviour, not person.


    2. Be specific
    3. Describe the impact
    4. Pick the best moment.
    Giving feedback
    Time
    Body language
    Content

    Use the “sandwich approach.”


    Support
    Receiving feedback
    Ask for feedback
    Focus on the message!

    Listen to the Be sure you


    feedback understand the
    message
    Don't take it personal
    What to do next

    Thank for the Follow up


    feedback
    Case study 2
    How to boost
    critical thinking?
    Imagination is everything.
    It is the preview of life’s
    coming attractions.

    Albert Einstein
    Creativity
    Never stop learning
    Flexibility / adaptability
    Problem solving

    1. Defining the problem.


    2. Generating alternatives.
    3. Evaluating and selecting
    alternatives.
    4. Implementing solutions
    Thinking outside the box
    Mastering
    communication
    at work
    Communication works for
    those who work at it.

    John Powell
    The best ways to communicate
    in the company

    ● Open meeting
    ● One - on -one
    ● Email - platforms
    ● Presentation
    ● Memo
    Positive attitude
    Active listening
    Communicating

    Writing Conversation
    Non-verbal communication
    How to be a
    good leader?
    If your actions inspire others
    to dream more, learn more,
    do more and become more,
    you are a leader.

    John Quincy Adams


    Decision making
    Delegation
    Management / Supervising
    Motivating / mentoring
    Conflict resolution
    Why Teamwork
    is better than being
    a hero?
    Talent wins games, but
    teamwork and intelligence
    win championships.

    Michael Jordan
    Collaboration
    Diversity awareness
    Empathy
    Emotional intelligence
    Team building
    Work ethics in the
    21st century
    I have a work ethic. If I say I am
    going to do something, I do it.

    Viggo Mortensen
    Time management
    / Punctuality
    Competition
    Planning
    Hard work / Productivity
    Reliability / trust
    Case study 3
    Giving a perfect
    presentation
    We are stronger when
    we listen, and smarter
    when we share.

    Rania Al-Abdullah
    Preparation
    Topic / content

    ● Research about topic


    ● The objectives of presentation
    ● The goal of presentation
    ● Be different / ask questions
    ● Be brief - use keywords
    Audience

    ● Adapt content to your audience


    ● Adjust the language
    ● Type of meeting
    ● Length of time
    ● Adjust the slides
    Resources

    Have back up Check the


    materials technical side
    Before you start

    Practise Ask a friend


    before or colleague for
    their opinion
    Presenting
    Presenting

    Keep it interesting Be confident


    Use humor
    Presenting

    Speak clear and Face audience and


    slowly make eye contact
    Structure for a short presentation
    Seven easy steps to an effective presentation

    Step 1: Step 2: Step 3:


    Purpose of the
    Introduction Menu of main points
    presentation

    Step 4: Step 5: Step 6:


    Start section 1 Start section 2 Start section 3

    Step 7:
    Summary and conclusion
    Active participation in
    a meeting
    Communication – the human
    connection – is the key to
    personal and career success.

    Paul J. Meyer
    Value of a meeting

    Espacio para imagen


    Familiarize yourself with the
    topic
    Prepare your points
    / identify your role
    Don’t interrupt
    / respect others
    Be an active part of the
    meeting

    Share your opinion and


    ask questions
    Support your colleagues
    Online meetings
    Negotiating as the
    key to your success
    Everything is negotiable. Whether
    or not the negotiation is easy is
    another thing.

    Carrie Fisher
    3 tips how to reach an
    agreement
    Be prepared

    Do the research Set your goal


    Discussion

    Pay attention Clarifying Ask good


    questions
    Agreement

    Deal Action planning


    A call with your
    clients
    When people talk, listen
    completely. Most people
    never listen.

    Ernest Hemingway
    Be prepared
    Speak slowly
    Introduce yourself / be polite
    Ask for clarification
    / confirm the information
    Take notes
    Case study 4

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