Scribd Logo
Upload

Welcome to Scribd!

  • 15 views

    Activelistening 150416193956 Conversion Gate01

    Uploaded by

    mfarooq65gd2021
    This document discusses active listening and its benefits. It defines active listening as a structured form of listening that focuses attention on the speaker and involves paraphrasing and asking questions to confirm understanding. The document outlines methods for active listening, including preparing mentally, paying attention, showing you're listening through body language, providing feedback, deferring judgment, and responding appropriately. Benefits highlighted include showing respect, facilitating disclosure, guiding corrections, retaining information, resolving conflicts, and providing additional details. It also summarizes a case study about Lyman Steil, founder of the International Listening Association, and how he helped train thousands of managers at Sperry Corporation in listening skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Activelistening 150416193956 Conversion Gate01

    Uploaded by

    mfarooq65gd2021
    15 views24 pages
    This document discusses active listening and its benefits. It defines active listening as a structured form of listening that focuses attention on the speaker and involves paraphrasing and asking questions to confirm understanding. The document outlines methods for active listening, including preparing mentally, paying attention, showing you're listening through body language, providing feedback, deferring judgment, and responding appropriately. Benefits highlighted include showing respect, facilitating disclosure, guiding corrections, retaining information, resolving conflicts, and providing additional details. It also summarizes a case study about Lyman Steil, founder of the International Listening Association, and how he helped train thousands of managers at Sperry Corporation in listening skills.

    Original Title

    activelistening-150416193956-conversion-gate01

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document discusses active listening and its benefits. It defines active listening as a structured form of listening that focuses attention on the speaker and involves paraphrasing and asking questions to confirm understanding. The document outlines methods for active listening, including preparing mentally, paying attention, showing you're listening through body language, providing feedback, deferring judgment, and responding appropriately. Benefits highlighted include showing respect, facilitating disclosure, guiding corrections, retaining information, resolving conflicts, and providing additional details. It also summarizes a case study about Lyman Steil, founder of the International Listening Association, and how he helped train thousands of managers at Sperry Corporation in listening skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    15 views24 pages

    Activelistening 150416193956 Conversion Gate01

    Uploaded by

    mfarooq65gd2021
    This document discusses active listening and its benefits. It defines active listening as a structured form of listening that focuses attention on the speaker and involves paraphrasing and asking questions to confirm understanding. The document outlines methods for active listening, including preparing mentally, paying attention, showing you're listening through body language, providing feedback, deferring judgment, and responding appropriately. Benefits highlighted include showing respect, facilitating disclosure, guiding corrections, retaining information, resolving conflicts, and providing additional details. It also summarizes a case study about Lyman Steil, founder of the International Listening Association, and how he helped train thousands of managers at Sperry Corporation in listening skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 24

    MANAGERIAL

    COMMUNICATION
    A Project Report On -----

    How to become an Active Listener?


    And
    Benefits Of Active Listening
    LISTENING
    • Listening is the ability to accurately receive and
    interpret messages in the communication process.

    • Listening is key to all effective communication, without


    the ability to listen effectively messages are easily
    misunderstood – communication breaks down and the
    sender of the message can easily become frustrated or
    irritated.
    • The most basic and powerful way to connect to
    another person is to listen. Just listen. Perhaps the
    most important thing we ever give each other is our
    attention.
    GOOD LISTENER
    What Is ACTIVE LISTENING ?
    ACTIVE LISTENING
    • Active listening is a way of listening and responding to another
    person that improves mutual understanding.

    • Active listening is a structured form of listening and responding


    that focuses the attention on the speaker.

    • It requires the listener to feed back what they hear to the


    speaker, by way of re-stating or paraphrasing what they have
    heard in their own words, to confirm what they have heard and
    moreover, to confirm the understanding of both parties
    METHODS OF ACTIVE LISTENING
    Prepare mentally

    • Tell yourself that you are going to pay attention, and


    then make the conscious effort to focus solely on
    the speaker and block out any background noise or
    other distractions.
    • This requires that you clear your mind and dedicate your
    focus to taking in as much as you can of what is being said to
    you.

    • Get rid of any distractions that may stand in your way of


    paying full attention. This means closing off any other
    conversations you are having and stopping any activities you
    are doing.

    • Clear your mind of any preconceived ideas or emotions


    pertaining to what you think the speaker might say. It is
    important to approach active listening with an open mind,
    and to wait to form opinions until you have heard what the
    speaker has to say.
    Pay Attention

    • Look at the speaker directly.


    • Put aside distracting thoughts.
    • Don't mentally prepare a rebuttal!
    • Give the speaker your undivided attention, and
    acknowledge the message. Recognize that non-verbal
    communication also "speaks" loudly.
    • "Listen" to the speaker's body language.
    Show That You're Listening

    • Nod occasionally.
    • Smile and use other facial expressions.
    • Note your posture and make sure it is open and inviting.
    • Encourage the speaker to continue with small verbal
    comments like yes, and uh huh.
    • Use your own body language and gestures to convey your
    attention.
    Provide Feedback
    • Our personal filters, assumptions, judgments, and
    beliefs can distort what we hear. As a listener, your
    role is to understand what is being said. This may
    require you to reflect what is being said and ask
    questions.

    • Reflect what has been said by paraphrasing. "What


    I'm hearing is," and "Sounds like you are saying,"
    are great ways to reflect back.
    • Ask questions to clarify certain points. "What do
    you mean when you say." "Is this what you mean?"
    • Summarize the speaker's comments periodically.
    Defer Judgment

    • Interrupting is a waste of time. It frustrates the


    speaker and limits full understanding of the
    message.
    • Allow the speaker to finish each point before asking
    questions.
    • Don't interrupt with counter arguments.
    Respond Appropriately

    • Active listening is a model for respect and


    understanding. You are gaining information and
    perspective. You add nothing by attacking the
    speaker or otherwise putting him or her down.
    • Be candid, open, and honest in your response.
    • Assert your opinions respectfully.
    • Treat the other person in a way that you think
    he or she would want to be treated.
    BENEFITS OF ACTIVE LISTENING
    BENEFITS OF ACTIVE LISTENING
    • Active listening will show great respect to the
    speaker.
    • Active listening, make possible further disclosure.
    Disclosure is significant for efficient legal
    representations.
    • Active listening will allow the speaker to correct if
    you have not stated nor express the statement well.
    So, in that manner you will be guided.
    • Active listening facilitates the listener to stay
    focused on the discussion, and to retain information
    what the person hears.
    • Active listening resolves conflict. It is difficult to keep
    hitting when the other party does not hit back.

    • Active listening permits the speaker to utter feelings.

    • Active listening will provide you additional information.


    Because of the fact that you comprehend what the
    speaker says, the information will retain to your brain
    and use it for future purposes.
    CASE STUDY SUMMARY
    Lyman Steil & Listening

    Layman Steil

    • founder of International Listening Association(ILA)


    • author of several books on listening & trained thousands of managers

    Sperry Corp. was trying to incorporate the theme of listening into its
    advertising compaign and was hoping that Steil could provide some insight on
    the subject.
    Instead, Steil suggested that, if listening was a corporate quality they wanted to
    convey to the public, the company staffers should first learn about listening
    themselves.
    Over the next 5 yrs, He helped train thousands of managers at the company,
    who then trained their employees.
    Due to those principles & skills of listening that learnt by 44,000 Sperry worker,
    one of the big reasons that they got such a business success.
    Listening
    Fundamentals of listening concepts
    Learning skills works in the following 4 areas:
    a) Sensing-hearing words
    b) Interpretation-understanding
    c) Evaluation/Judging-accept/reject the words
    d) Responding-final action results from conversation
    According to Steil, we listen most carelessly to the
    people who are important in our priorities list.
    • Making these understanding is the first step to become a
    good listener
    • Listening breaks down due to lack of attention-most people
    do not realize that there is a process to listening.
    • To answer/speak when your turn comes, for that you want or
    need to get some information, for that to listen
    • Listeners must be able to filter those emotions and
    understand how they impact their ability to listen. Distraction
    includes noise in the room, people walking in and out of the
    office, person’s own physical or emotional discomfort
    unrelated to the conversation.
    • He said- good listeners identify and deal with DISTRACTIONS
    as best they can,’
    • Good listeners will take the time to ask or clarify the unclear
    point or topic

    You might also like