sr850 Setup Guide
sr850 Setup Guide
sr850 Setup Guide
Setup Guide
Before using this information and the product it supports, be sure to read and understand the safety
information and the safety instructions, which are available at:https://pubs.lenovo.com/safety_documentation/
In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server,
which can be found at:http://datacentersupport.lenovo.com/warrantylookup
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Notes:
1. The product is not suitable for use at visual display workplaces according to §2 of the Workplace
Regulations.
2. The set-up of the server is made in the server room only.
CAUTION:
This equipment must be installed or serviced by trained personnel, as defined by the NEC, IEC 62368-
1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video,
Information Technology and Communication Technology. Lenovo assumes you are qualified in the
servicing of equipment and trained in recognizing hazards energy levels in products. Access to the
equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the
authority responsible for the location.
Important: Electrical grounding of the server is required for operator safety and correct system function.
Proper grounding of the electrical outlet can be verified by a certified electrician.
Use the following checklist to verify that there are no potentially unsafe conditions:
1. Make sure that the power is off and the power cord is disconnected.
2. Check the power cord.
• Make sure that the third-wire ground connector is in good condition. Use a meter to measure third-
wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.
• Make sure that the power cord is the correct type.
To view the power cords that are available for the server:
a. Go to:
The server comes with a limited warranty. For details about the warranty, see: https://support.lenovo.com/us/
en/solutions/ht503310
In addition, the system service label on the top cover of the server provides a QR code for mobile access to
service information. You can scan the QR code with a mobile device for quick access to additional
information including parts installation, replacement, and error codes.
Figure 2. QR code
Note: Some of the items listed are available on select models only.
• Server
Features
Performance, ease of use, reliability, and expansion capabilities were key considerations in the design of
your server. These design features make it possible for you to customize the system hardware to meet your
needs today and provide flexible expansion capabilities for the future.
Important: Lenovo XClarity Controller (XCC) supported version varies by product. All versions of Lenovo
XClarity Controller are referred to as Lenovo XClarity Controller and XCC in this document, unless
specified otherwise. To see the XCC version supported by your server, go to https://pubs.lenovo.com/lxcc-
overview/.
• UEFI-compliant server firmware
Lenovo ThinkSystem firmware is Unified Extensible Firmware Interface (UEFI) compliant. UEFI replaces
BIOS and defines a standard interface between the operating system, platform firmware, and external
devices.
Lenovo ThinkSystem servers are capable of booting UEFI-compliant operating systems, BIOS-based
operating systems, and BIOS-based adapters as well as UEFI-compliant adapters.
Note: The server does not support Disk Operating System (DOS).
• Active Memory
The Active Memory feature improves the reliability of memory through memory mirroring. Memory
mirroring mode replicates and stores data on two pairs of DIMMs within two channels simultaneously. If a
failure occurs, the memory controller switches from the primary pair of memory DIMMs to the backup pair
of DIMMs.
• Large system-memory capacity
The server supports synchronous dynamic random-access memory (SDRAM) registered dual inline
memory modules (DIMMs) with error correcting code (ECC). For more information about the specific types
and maximum amount of memory, see “Specifications” on page 3.
Note: For customers in Chinese Mainland, integrated TPM is not supported. However, customers in
Chinese Mainland can install a Trusted Cryptographic Module (TCM) adapter or a Lenovo-qualified TPM
adapter (sometimes called a daughter card).
• Large data-storage capacity and hot-swap capability
The hot-swap server models support a maximum of fourteen 3.5-inch hot-swap Serial Attached SCSI
(SAS) hard disk drives or hot-swap Serial ATA (SATA) hard disk drives. The simple-swap server models
support a maximum of eight 3.5-inch simple-swap SATA hard disk drives.
With the hot-swap feature, you can add, remove, or replace hard disk drives without turning off the server.
• Light path diagnostics
Light path diagnostics provides LEDs to help you diagnose problems. For more information about the light
path diagnostics, see Light path diagnostics panel and Light path diagnostics LEDs.
• Mobile access to Lenovo Service Information website
The server provides a QR code on the system service label, which is on the cover of the server, that you
can scan using a QR code reader and scanner with a mobile device to get quick access to the Lenovo
Service Information website. The Lenovo Service Information website provides additional information for
parts installation, replacement videos, and error codes for server support.
• Active Energy Manager
Lenovo XClarity Energy Manager is a power and temperature management solution for data centers. You
can monitor and manage the power consumption and temperature of Converged, NeXtScale, System x,
and ThinkServer servers, and improve energy efficiency using Lenovo XClarity Energy Manager.
• Redundant networking connection
The Lenovo XClarity Controller provides failover capability to a redundant Ethernet connection with the
applicable application installed. If a problem occurs with the primary Ethernet connection, all Ethernet
traffic that is associated with the primary connection is automatically switched to the optional redundant
Ethernet connection. If the applicable device drivers are installed, this switching occurs without data loss
and without user intervention.
• Redundant cooling and optional power capabilities
The server supports a maximum of two 550-watt or 750-watt hot-swap power supplies and three dual-
motor non hot-swap fans, which provide redundancy for a typical configuration. The redundant cooling by
the fans in the server enables continued operation if one of the fans fails. The server comes with one 550-
watt or 750-watt hot-swap power supply and three non hot-swap fans.
Note: You cannot mix 550-watt and 750-watt power supplies in the server.
• ThinkSystem RAID support
The ThinkSystem RAID adapter provides hardware redundant array of independent disks (RAID) support
to create configurations. The standard RAID adapter provides RAID levels 0 and 1. An optional RAID
adapter is available for purchase.
Specifications
The following information is a summary of the features and specifications of the server. Depending on the
model, some features might not be available, or some specifications might not apply.
Chapter 1. Introduction 3
Table 1. Specifications, Type 7X18 and 7X19
Specification Description
Dimension 2U server
• Height: 86.5 mm (3.4 inches)
• Width:
– With rack handles: 482 mm (19.0 inches)
– Without rack handles: 444.6 mm (17.5 inches)
• Depth: 763.7 mm (30.1 inches)
Note: The depth is measured with rack handles installed, but without the security bezel
installed.
Weight (depending on the 27.0 kg (59.6 lb) in maximum.
configuration)
Processor (depending on Supports multi-core Intel Xeon processors, with integrated memory controller and Intel
model) Ultra Path Interconnect (UPI) architecture.
• Two processor sockets (expandable up to four) with minimal requirement of two
installed on the system board.
• Designed for LGA 3647 sockets
• Scalable up to 28 cores
• Supports Intel Extended Memory 32/64 Technology (EM32/64T)
Memory See “Memory module installation rules and order” on page 54 for detailed information
about memory configuration and setup.
• Minimum: 16 GB
• Maximum:
– RDIMM: 1.5 TB
– LRDIMM: 3 TB
– 3DS-RDIMM: 6 TB
– DC Persistent Memory (DCPMM): 12 TB in Memory Mode
• Memory module types:
– Double-data-rate 4 (TruDDR4) error correcting code (ECC) 2666/2933 MT/s
registered DIMM (RDIMM) or load reduced DIMM (LRDIMM)
– DC Persistent Memory (DCPMM)
• Capacity (depending on the model):
– 8 GB, 16 GB, 32 GB, and 64 GB RDIMM
– 64 GB LRDIMM
– 64 GB and 128 GB 3DS-RDIMM
– 128 GB, 256 GB, and 512 GB DCPMM
Note: DCPMM can be mixed with DRAM DIMMs with capacity of more than 16
GB. See “DC Persistent Memory Module (DCPMM) setup” on page 76 for more
information.
• Slots: 24 two-way interleaved slots (expandable to 48)
Note: List of supported memory module is different for 1st generation (Skylake) and
2nd generation (Cascade Lake) Intel Xeon processors. Make sure to install compatible
memory modules to avoid system error. For a list of supported DIMMs, see: https://
serverproven.lenovo.com/.
Integrated functions • Lenovo XClarity Controller (XCC), which provides service processor control and
monitoring functions, video controller, and remote keyboard, video, mouse, and
remote drive capabilities.
• One system-management RJ-45 connector on the rear to connect to a systems-
management network. This connector is dedicated to the Lenovo XClarity Controller
functions and runs at 1 GB speed.
• Light-path diagnostics
• Four universal serial bus (USB) ports:
– Two on the front of the server
– One USB 2.0 with Lenovo XClarity Controller management
– One USB 2.0 or 3.0 (depending on the model)
– Two USB 3.0 on the rear of the server
• One serial port
Network This server supports 1GbE and 10 GbE LOM adapters with the following requirements:
• 1GbE LOM adapter: maximal bandwidth of network environment is 1GB.
• 10GbE LOM adapter: minimal bandwidth of network environment is 1GB.
RAID adapter(depending The following options with support for RAID levels 0, 1, and 10 are available for this
on model) server:
• ThinkSystem RAID 530-8i PCIe 12 GB Adapter
• ThinkSystem RAID 730-8i 1 GB Cache PCIe 12 GB Adapter
• ThinkSystem RAID 730-8i 2 GB Cache PCIe 12 GB Adapter
• ThinkSystem RAID 930-8i 2 GB Flash PCIe 12 GB Adapter
• ThinkSystem RAID 930-16i 4 GB Flash PCIe 12 GB Adapter
• ThinkSystem RAID 930-8e 4 GB Flash PCIe 12 GB Adapter
Chapter 1. Introduction 5
Table 1. Specifications, Type 7X18 and 7X19 (continued)
Electrical input This server comes with three types of power supply units:
• 750-watt platinum power supply
– Input power 115V or 220V ac
• 1100-watt platinum power supply
– Input power 115V or 220V ac
• 1600-watt platinum power supply
– Input power 220V ac
Two power supplies provide N+1 redundancy support.
CAUTION:
1. 240 V dc input (input range: 180-300 V dc) is ONLY supported in Chinese
Mainland.
2. Power supplies with 240 V dc are not hot-swappable. To remove the power
cord, ensure you have turned off the server or disconnected the dc power
sources at the breaker panel.
3. In order for the ThinkSystem products to operate error free in both a DC or AC
electrical environment, a TN-S earthing system which complies to 60364-1 IEC
2005 standard has to be present or installed.
Environment ThinkSystem SR850 complies with ASHRAE Class A2 specifications. Depending on the
hardware configuration, some models comply with ASHRAE Class A3 and Class A4
specifications. System performance may be impacted when operating temperature is
outside ASHRAE A2 specification.
• Air temperature:
– Operating
– ASHRAE Class A2: 10°C to 35°C (50°F to 95°F); the maximum ambient
temperature decreases by 1°C for every 300 m (984 ft) increase in altitude
above 900 m (2,953 ft).
– ASHRAE Class A3: 5°C to 40°C (41°F to 104°F); the maximum ambient
temperature decreases by 1°C for every 175 m (574 ft) increase in altitude
above 900 m (2,953 ft).
– ASHRAE Class A4: 5°C to 45°C (41°F to 113°F); the maximum ambient
temperature decreases by 1°C for every 125 m (410 ft) increase in altitude
above 900 m (2,953 ft).
– Server off: 5°C to 45°C (41°F to 113°F)
– Shipment/storage: -40°C to 60°C (-40°F to 140°F)
• Maximum altitude: 3,050 m (10,000 ft)
• Relative Humidity (non-condensing):
– Operating
– ASHRAE Class A2: 8% to 80%; maximum dew point: 21°C (70°F)
– ASHRAE Class A3: 8% to 85%; maximum dew point: 24°C (75°F)
– ASHRAE Class A4: 8% to 90%; maximum dew point: 24°C (75°F)
– Shipment/storage: 8% to 90%
• Particulate contamination
Note: To maintain component reliability, system performance might vary at ambient temperature higher than
35°C while all the fans are functioning. With one fan failing, system performance might vary at ambient
temperature higher than 27°C.
Particulate contamination
Attention: Airborne particulates (including metal flakes or particles) and reactive gases acting alone or in
combination with other environmental factors such as humidity or temperature might pose a risk to the
device that is described in this document.
Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases
include damage that might cause the device to malfunction or cease functioning altogether. This
specification sets forth limits for particulates and gases that are intended to avoid such damage. The limits
must not be viewed or used as definitive limits, because numerous other factors, such as temperature or
Chapter 1. Introduction 7
moisture content of the air, can influence the impact of particulates or environmental corrosives and gaseous
contaminant transfer. In the absence of specific limits that are set forth in this document, you must
implement practices that maintain particulate and gas levels that are consistent with the protection of human
health and safety. If Lenovo determines that the levels of particulates or gases in your environment have
caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts
on implementation of appropriate remedial measures to mitigate such environmental contamination.
Implementation of such remedial measures is a customer responsibility.
Contaminant Limits
Reactive gases Severity level G1 as per ANSI/ISA 71.04-19851:
• The copper reactivity level shall be less than 200 Angstroms per month (Å/month ≈ 0.0035 μg/
cm2-hour weight gain).2
• The silver reactivity level shall be less than 200 Angstroms per month (Å/month ≈ 0.0035 μg/
cm2-hour weight gain).3
• The reactive monitoring of gaseous corrosivity must be conducted approximately 5 cm (2 in.) in
front of the rack on the air inlet side at one-quarter and three-quarter frame height off the floor
or where the air velocity is much higher.
Airborne Data centers must meet the cleanliness level of ISO 14644-1 class 8.
particulates
For data centers without airside economizer, the ISO 14644-1 class 8 cleanliness might be met by
choosing one of the following filtration methods:
• The room air might be continuously filtered with MERV 8 filters.
• Air entering a data center might be filtered with MERV 11 or preferably MERV 13 filters.
For data centers with airside economizers, the choice of filters to achieve ISO class 8 cleanliness
depends on the specific conditions present at that data center.
• The deliquescent relative humidity of the particulate contamination should be more than 60%
RH.4
• Data centers must be free of zinc whiskers.5
1ANSI/ISA-71.04-1985. Environmental conditions for process measurement and control systems: Airborne
contaminants. Instrument Society of America, Research Triangle Park, North Carolina, U.S.A.
2The derivation of the equivalence between the rate of copper corrosion growth in the thickness of the corrosion
product in Å/month and the rate of weight gain assumes that Cu2S and Cu2O grow in equal proportions.
3The derivation of the equivalence between the rate of silver corrosion growth in the thickness of the corrosion
product in Å/month and the rate of weight gain assumes that Ag2S is the only corrosion product.
4The deliquescent relative humidity of particulate contamination is the relative humidity at which the dust absorbs
enough water to become wet and promote ionic conduction.
5 Surface debris is randomly collected from 10 areas of the data center on a 1.5 cm diameter disk of sticky
electrically conductive tape on a metal stub. If examination of the sticky tape in a scanning electron microscope
reveals no zinc whiskers, the data center is considered free of zinc whiskers.
Management options
The XClarity portfolio and other system management options described in this section are available to help
you manage the servers more conveniently and efficiently.
Consolidates the service processor functionality, Super I/O, video controller, and
remote presence capabilities into a single chip on the server system board.
Interface
• CLI application
Lenovo XClarity Controller
• Web GUI interface
• Mobile application
• REST API
https://pubs.lenovo.com/lxcc-overview/
Interface
• Web GUI interface
Lenovo XClarity Administrator • Mobile application
• REST API
http://sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/aug_product_page.html
Portable and light toolset for server configuration, data collection, and firmware
updates. Suitable both for single-server or multi-server management contexts.
Interface
• OneCLI: CLI application
Lenovo XClarity Essentials
toolset • Bootable Media Creator: CLI application, GUI application
• UpdateXpress: GUI application
https://pubs.lenovo.com/lxce-overview/
Chapter 1. Introduction 9
Options Description
UEFI-based embedded GUI tool on a single server that can simplify management
tasks.
Interface
• Web interface (BMC remote access)
• GUI application
Important:
Lenovo XClarity Provisioning Manager (LXPM) supported version varies by product.
All versions of Lenovo XClarity Provisioning Manager are referred to as Lenovo
XClarity Provisioning Manager and LXPM in this document, unless specified
otherwise. To see the LXPM version supported by your server, go to https://
pubs.lenovo.com/lxpm-overview/.
Interface
Lenovo XClarity Integrator
GUI application
https://pubs.lenovo.com/lxci-overview/
Application that can manage and monitor server power and temperature.
Interface
Lenovo XClarity Energy • Web GUI Interface
Manager
Usage and downloads
https://datacentersupport.lenovo.com/solutions/lnvo-lxem
Interface
https://datacentersupport.lenovo.com/solutions/lnvo-lcp
Lenovo OneCLI √ √ √2 √ √4
XClarity
Bootable Media
Essen- √ √2 √4
Creator
tials
toolset UpdateXpress √ √2
Lenovo XClarity Provisioning
Manager √ √ √3 √5
Notes:
1. Most options can be updated through the Lenovo tools. Some options, such as GPU firmware or Omni-
Path firmware require the use of supplier tools.
2. The server UEFI settings for option ROM must be set to Auto or UEFI to update firmware using Lenovo
XClarity Administrator, Lenovo XClarity Essentials, or Lenovo XClarity Controller.
3. Firmware updates are limited to Lenovo XClarity Provisioning Manager, Lenovo XClarity Controller, and
UEFI updates only. Firmware updates for optional devices, such as adapters, are not supported.
4. The server UEFI settings for option ROM must be set to Auto or UEFI for detailed adapter card
information, such as model name and firmware levels, to be displayed in Lenovo XClarity Administrator,
Lenovo XClarity Controller, or Lenovo XClarity Essentials.
5. Limited inventory.
6. The Lenovo XClarity Integrator deployment check for System Center Configuration Manager (SCCM)
supports Windows operating system deployment.
7. Power management function is supported only by Lenovo XClarity Integrator for VMware vCenter.
8. It is highly recommended that you check the power summary data for your server using Lenovo
Capacity Planner before purchasing any new parts.
Chapter 1. Introduction 11
12 ThinkSystem SR850 Setup Guide
Chapter 2. Server components
Use the information in this section to learn about each of the components associated with your server.
Figure 3 “Location of the machine type, model, and serial number” on page 13 shows the location of the
label containing the machine type, model, and serial number.
The model number and serial number are on the ID label on the front of the server, as shown in the following
illustrations. You can also add other system information labels to the front of the server in the customer label
spaces.
Figure 4. XClarity Controller network access label on the pull-out information tab
Front view
This section contains information about the controls, LEDs, and connectors on the front of the server.
4 Pull-out information tab 11 Front operator panel with optional pull-out LCD
display
5 USB 1 (USB 2.0 with Lenovo XClarity Controller 12 Rack release latches
management)
Notes:
• When the optional front VGA connector is in use, the rear one will be disabled.
• The maximum video resolution is 1920 x 1200 at 60 Hz.
Each hot-swap drive comes with an activity LED, and when this LED is flashing, it indicates that the drive is in
use.
These LEDs are on SAS or SATA hard disk drives and solid-state drives. When one of these LEDs is lit, it
indicates that the drive has failed. When this LED is flashing slowly (one flash per second), it indicates that
the drive is being rebuilt. When the LED is flashing rapidly (three flashes per second), it indicates that the
controller is identifying the drive.
5 6 USB connectors:
Connect a USB device, such as a USB mouse, keyboard, or other device, to any of these connectors.
Following are detailed descriptions of each connector:
• 5 USB 1: USB 2.0 with Lenovo XClarity Controller management.
Connection to XClarity Controller is primarily intended for users with a mobile device running the XClarity
Controller mobile application. When a mobile device is connected to this USB port, an Ethernet over USB
connection is established between the mobile application running on the device and the XClarity
Controller.
Select Network in BMC Configuration to view or modify USB 2.0 with Lenovo XClarity Controller
management settings.
Four types of settings are available:
– Host only mode
In this mode, the USB port is always solely connected to the server.
– BMC only mode
In this mode, the USB port is always solely connected to XClarity Controller.
– Shared mode: owned by BMC
In this mode, connection to the USB port is shared by the server and XClarity Controller, while the port
is switched to XClarity Controller.
– Shared mode: owned by host
In this mode, connection to the USB port is shared by the server and XClarity Controller, while the port
is switched to the server.
• 6 USB 2: USB 2.0 or 3.0 (depending on the model).
Press the power button to turn the server on and off manually. This LED indicates power status of the server.
See “Front operator panel” on page 16 for more details.
When this LED is lit, it indicates that the server is transmitting to or receiving signals from the Ethernet LAN.
Press this button to visually locate the server among other servers. Use this LED to visually locate the server
among other servers. XCC can also be used to turn this LED on and off.
When this yellow LED is lit, it indicates that a system error has occurred. This LED can be controlled by the
XCC. Information provided from the LCD display of the front operator panel could also help isolate an error.
This panel contains controls and LEDs that provide information about the status of the server. For
information about the controls and LEDs on the front operator panel, see “Front operator panel” on page 16.
Press the latch on both sides in the front of the server to slide the server out of the rack.
Install 2.5-inch drives to these bays. See “Install a 2.5-inch hot-swap drive” on page 98 for more details.
Press this button to turn the server on and off manually. The states of the power LED are as follows:
Off: No power supply is properly installed, or the LED itself has failed.
Flashing rapidly (4 times per second): The server is turned off and is not ready to be turned on. The
power-control button is disabled. This will last approximately 5 to 10 seconds.
Flashing slowly (once per second): The server is turned off and is ready to be turned on. You can press
the power-control button to turn on the server.
Lit: The server is turned on.
When this LED is lit, it indicates that the server is transmitting to or receiving signals from the Ethernet LAN.
Use this blue LED to visually locate the server among other servers. This LED is also used as a presence
detection button. You can use Lenovo XClarity Administrator to light this LED remotely.
When this yellow LED is lit, it indicates that a system error has occurred. This LED can be controlled by the
XCC. Information provided from the LCD display of the front operator panel could also help isolate an error.
The LCD system information display panel attached to the front of the server allows quick access to system
status, firmware, network, and health information.
Following is the list of options available on the front operator panel. Switch between an option and the
subordinate information entries with Select (√) button, and switch among options or information entries with
Scroll up (▼) and Scroll down (▲) buttons.
Option Description
System error System error provides the total number of errors the system encountered, and the
description of these errors. The information is displayed as following:
Whereas X is the total number of system errors encountered. Access error descriptions
with select button, and switch among the descriptions with scroll up and down buttons.
Note: When only one error occurs, the LCD display panel displays error description
instead of number of errors encountered.
System vital product data System vital product data provides the following information:
• Machine type and serial number are displayed as following:
Machine Type: XXXXXXXX
Serial Num: YYYYYY
• UUID (universally unique identifier) is displayed as following:
UUID: ZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
Whereas
• XXXXXXXX is the machine type.
• YYYYYY is the serial number.
• ZZZZZZZZZZZZZZZZZZZZZZZZZZZZ is the UUID
System firmware level System firmware level provides information about the following firmware:
• UEFI primary level is displayed as following:
UEFI Pri: TEEXXXX
vN.NN Date: YYYY-MM-DD
• XCC primary level is displayed as following:
XCC Pri: TEEXXXX
vN.NN Date: YYYY-MM-DD
Whereas
• XXXX is the level information.
• N.NN is the version number.
• YYYY is the year.
• MM is the month.
• DD is the date.
XCC network information XCC Network information provides the following XCC related network information:
• XCC hostname is displayed as following:
XCC Hostname: XCC-NNNN
• XCC shared or extension MAC address is displayed as following:
XCC Dedicated MAC: XX:XX:XX:XX:XX:XX
• IP Address is displayed as following:
IP Host IP: Y.Y.Y.Y
• Primary DNS is displayed as following:
IP Primary DNS: Y.Y.Y.Y
• Secondary DNS is displayed as following:
IP Secondary DNS: Y.Y.Y.Y
• Tertiary DNS is displayed as following:
IP Tertiary DNS: Y.Y.Y.Y
• Subnet IP is displayed as following:
IP Subnet IP: Y.Y.Y.Y
• Gateway IP is displayed as following:
IP Gateway IP: Y.Y.Y.Y
Whereas
• NNNN is the machine type.
• XX.XX:XX:XX:XX:XX is a MAC address.
• Y.Y.Y.Y is an IPv4 or IPv6 address.
System environmental System environmental information provides the following information:
information
• Ambient temperature is displayed as following:
Ambient Temperature: XX C
• Processor temperature is displayed as following:
CPU1 Temperature: XX C
CPU2 Temperature: XX C
CPU3 Temperature: XX C
CPU4 Temperature: XX C
Switch between CPU1/2 and CPU3/4 with scroll up and down buttons.
• AC input voltage is displayed as following:
PS1 AC Voltage: YYY V
PS2 AC Voltage: YYY V
• Estimated power consumption is displayed as following:
Sytem Power: ZZ W
Whereas
• XX is the temperature.
• YYY is the AC voltage.
• ZZ is the wattage.
Actions Actions provides the following available actions, which come in effect by pressing and
holding on the select button for three seconds:
• Restore XCC default settings is displayed as following:
RESTORE XCC DEFAULTS?
HOLD v FOR 3s
• Restart XCC is displayed as following:
REQUEST XCC HARD RESET?
HOLD v FOR 3s
• Request XCC physical presence is displayed as following:
REQUEST XCC PHY. PRES.?
HOLD v FOR 3s
• Clear CMOS is displayed as following:
CLEAR CMOS?
HOLD v FOR 3s
Note: This action is only available when the system power is off.
• System reboot is displayed as following:
SYSTEM RESET BUTTOM?
HOLD v FOR 3s
Rear view
This section contains information about the LEDs and connectors on the rear of the server.
The following illustrations show the connectors and LEDs on the rear of the server.
Install PCIe adapters into these slots. Following are detailed descriptions of each slot:
• Slot 1: PCI Express 3.0 x16 (supports PCIe switch card)
• Slot 2: PCI Express 3.0 x8 (supports RAID adapters for SATA/SAS drives)
• Slot 8: PCI Express 3.0 x8
• Slot 9: PCI Express 3.0 x8
• Slot 10: PCI Express 3.0 x8 (supports RAID adapters for SATA/SAS drives)
• Slot 11: PCI Express 3.0 x16 (supports PCIe switch card)
For more information, see “System-board connectors” in ThinkSystem SR850 Maintenance Manual for the
location of the slots, and “PCIe riser-card and adapter replacement” in ThinkSystem SR850 Maintenance
Manual for information about installation and removal.
Install a full-height PCIe riser-card into this slot. Following are the PCIe riser-cards supported by this server.
• x8/x8/x8 PCIe full-height riser assembly provides:
– Slot 3: PCI Express 3.0 x8
– Slot 4: PCI Express 3.0 x8
– Slot 5: PCI Express 3.0 x8
• x8/x8/x8ML2 PCIe full-height riser assembly provides:
– Slot 3: PCI Express 3.0 x8
– Slot 4: PCI Express 3.0 x8
– Slot 5: Customized slot for x8 ML2 adapter
• x8/x16ML2 PCIe full-height riser assembly provides:
– Slot 3: PCI Express 3.0 x8
– Slot 4: Not available
– Slot 5: Customized slot for x16 ML2 adapter
Install M.2 backplane to this slot. See “Install the M.2 backplane” on page 104 and “Install an M.2 drive in the
M.2 backplane” on page 103 for more details.
5 AC power LED:
Each hot-swap power supply comes with an ac power LED and a dc power LED. When the ac power LED is
lit, it indicates that sufficient power is being supplied to the power supply through the power cord. During
normal operation, both the ac and dc power LEDs are lit. For more information, see “Lightpath Diagnostics”
in ThinkSystem SR850 Maintenance Manual.
6 DC power LED:
Each hot-swap power supply comes with a dc power LED and an ac power LED. When the dc power LED is
lit, it indicates that the power supply is supplying adequate dc power to the system. During normal operation,
both the ac and dc power LEDs are lit. For more information, see “Lightpath Diagnostics” in ThinkSystem
SR850 Maintenance Manual.
When the power-supply error LED is lit, it indicates that the power supply has failed.
Install power supply units to these bays, connect them to power cords. Make sure the power cords are
connected properly. Following are the power supplies supported by this system:
When this yellow LED is lit, it indicates that a system error has occurred. This LED can be controlled by the
XCC. Information provided from the LCD display of the front operator panel could also help isolate an error.
11 Identification button:
Press this button to visually locate the server among other servers. This button is functionally equivalent to
the identification button on the front of the server.
Use this LED to visually locate the server among other servers. XCC can also be used to turn this LED on and
off. This LED is functionally equivalent to the identification LED on the front of the server.
Connect a USB device, such as a USB mouse, keyboard, or other device, to any of these connectors.
15 Serial connector:
16 VGA connector:
Notes:
• When the optional front VGA connector is in use, the rear one will be disabled.
• The maximum video resolution is 1920 x 1200 at 60 Hz.
Use this connector to manage the server, by using a dedicated management network. If you use this
connector, the Lenovo XClarity Controller cannot be accessed directly from the production network. A
dedicated management network provides additional security by physically separating the management
network traffic from the production network. You can use the Setup utility to configure the server to use a
dedicated systems-management network or a shared network.
18 NMI button:
Press this button to force a nonmaskable interrupt to the processor. You might have to use a pen or the end
of a straightened paper clip to press the button. You can also use it to force a blue-screen memory dump.
Use this button only when you are directed to do so by Lenovo Support.
The following illustrations show the connectors and LEDs on the processor and memory expansion tray.
4 Processor 4
Figure 13. LEDs on the optional processor and memory expansion tray
Table 10. LEDs on the optional processor and memory expansion tray
2 DIMM slot 31-42 error LEDs 5 DIMM slot 43-48 error LEDs
Figure 14. Connectors on the optional processor and memory expansion tray
1 NVMe signal cable connector 0-1 2 NVMe signal cable connector 2-3
2 PCI Express 3.0 x8 (slot 3) 4 Customized slot for ML2 adapter (slot 5)
1 PCIe full-height riser cage 3 Customized slot for ML2 adapter (slot 5)
RAID adapters
Use this information to locate the connectors on the optional RAID adapters.
1 SATA/SAS RAID adapter (8i) with two SATA/SAS connectors (C0, C1)
1 SATA/SAS RAID adapter (16i) with four SATA/SAS connectors (C0, C1, C2, C3)
Note: Disengage all latches, release tabs, or locks on cable connectors when you disconnect cables from
the system board. Failing to release them before removing the cables will damage the cable sockets on the
system board, which are fragile. Any damage to the cable sockets might require replacing the system board.
Some options, such as RAID controllers, might require additional internal cabling. See the documentation
that is provided for the option to determine any additional cabling requirements and instructions.
Important:
1. Make sure all the signal cables go through the cable guides.
2. Connect the direct NVMe signal cables to the NVMe connectors on the processor and memory
expansion tray.
Figure 24. Connecting NVMe cables to the processor and memory expansion tray
Table 20. Power cable connectors on the system board and the drive backplanes
1 Power cable connector on the system board 3 Power cable connector on the drive backplane
2 Power cable connector on the system board 4 Power cable connector on the drive backplane
1 PCIe switch card 3 NVMe signal cables for PCIe switch card
Note: Install the processor and memory expansion tray before connecting the signal cables to NVMe
connectors on the expansion tray (see “Install the processor and memory expansion tray” on page 107).
1 SATA/SAS RAID adapter (8i) 3 Direct NVMe signal cables for processor and memory
expansion tray
2 NVMe connectors on the processor and memory 4 SATA/SAS signal cables (720 mm)
expansion tray
2 SATA/SAS RAID adapter (8i) 5 NVMe signal cables for PCIe switch card
2 NVMe connectors on the processor and memory 5 SATA/SAS signal cables (900 mm)
expansion tray
1 SATA/SAS RAID adapter (8i) 4 Direct NVMe signal cables for processor and
memory expansion tray
2 NVMe connectors on the processor and memory 5 SATA/SAS signal cables (720 mm)
expansion tray
1 PCIe switch card 5 NVMe signal cables for PCIe switch card
2 SATA/SAS RAID adapter (16i) 6 NVMe signal cables for PCIe switch card
2 SATA/SAS RAID adapter (8i) 6 NVMe signal cables for PCIe switch card
3 SATA/SAS RAID adapter (8i) 7 NVMe signal cables for PCIe switch card
Note: Install the processor and memory expansion tray before connecting the signal cables to NVMe
connectors on the expansion tray (see “Install the processor and memory expansion tray” on page 107).
1. With one SATA/SAS RAID adapter (16i)
3 NVMe connectors on the processor and memory 7 NVMe signal cables for PCIe switch card
expansion tray
1 PCIe switch card 5 Direct NVMe signal cables for processor and
memory expansion tray
3 NVMe connectors on the processor and memory 7 SATA/SAS signal cables (720 mm)
expansion tray
4 SATA/SAS RAID adapter (8i) 8 NVMe signal cables for PCIe switch card
Parts list
Identify each of the components that is available for your server with the parts list.
For more information about ordering the parts shown in Figure 39 “Server components” on page 46:
1. Go to http://datacentersupport.lenovo.com and navigate to the support page for your server.
2. Click Parts & Accessories ➙ Parts Lookup.
3. Enter either the serial number or the machine type model for your server to see the parts for your server.
Note: Depending on the model, your server might look slightly different from the illustration.
The parts listed in the following table are identified as one of the following:
For more information about ordering the parts shown in Figure 39 “server components” on page 46:
http://datacentersupport.lenovo.com/products/servers/thinksystem/sr850/7x18/parts
It is highly recommended that you check the power summary data for your server using Lenovo Capacity Planner
before purchasing any new parts.
1 Top cover √
2 Expansion tray air baffle √
3 Processor and memory expansion tray √
4 PCIe riser-card assembly √
5 System board √
6 Power supply unit √
7 Power supply filler √
8 PCIe riser-card filler √
9 Chassis √
10 LOM adapter √
11 Trusted Cryptographic Module √
12 CMOS battery (CR2032) √
13 M.2 backplane √
14 M.2 retainer clip √
15 PCIe adapter √
16 Operator panel tray assembly √
17 Front operator panel √
18 2.5-inch drive filler √
19 2.5-inch drive √
20 2.5-inch drive 4-bay filler √
21 2.5-inch drive 8-bay filler √
30 Fan cage √
31 Hot-swap fan √
32 System board air baffle and power interposer √
To view the power cords that are available for the server:
1. Go to:
http://dcsc.lenovo.com/#/
2. Click Preconfigured Model or Configure to order.
3. Enter the machine type and model for your server to display the configurator page.
4. Click Power ➙ Power Cables to see all line cords.
Notes:
• For your safety, a power cord with a grounded attachment plug is provided to use with this product. To
avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
• Power cords for this product that are used in the United States and Canada are listed by Underwriter's
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
• For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord set consisting of a
minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel
blade, grounding-type attachment plug rated 15 amperes, 125 volts.
• For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSA-certified cord set
consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length
and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts.
• For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type
attachment plug. The cord set should have the appropriate safety approvals for the country in which the
equipment will be installed.
• Power cords for a specific country or region are usually available only in that country or region.
The server setup procedure varies depending on the configuration of the server when it was delivered. In
some cases, the server is fully configured and you just need to connect the server to the network and an ac
power source, and then you can power on the server. In other cases, the server needs to have hardware
options installed, requires hardware and firmware configuration, and requires an operating system to be
installed.
The following steps describe the general procedure for setting up a server:
1. Unpack the server package. See “Server package contents” on page 1.
2. Set up the server hardware.
a. Install any required hardware or server options. See the related topics in “Install server hardware
options” on page 85.
b. If necessary, install the server into a standard rack cabinet by using the rail kit shipped with the
server. See the Rack Installation Instructions that comes with optional rail kit.
c. Connect the Ethernet cables and power cords to the server. See “Rear view” on page 21 to locate
the connectors. See “Cable the server” on page 113 for cabling best practices.
d. Power on the server. See “Power on the server” on page 113.
Note: You can access the management processor interface to configure the system without
powering on the server. Whenever the server is connected to power, the management processor
interface is available. For details about accessing the management server processor, see:
“Opening and Using the XClarity Controller Web Interface” section in the XCC documentation version
compatible with your server at https://pubs.lenovo.com/lxcc-overview/.
e. Validate that the server hardware was set up successfully. See “Validate server setup” on page 113.
3. Configure the system.
a. Connect the Lenovo XClarity Controller to the management network. See “Set the network
connection for the Lenovo XClarity Controller” on page 115.
b. Update the firmware for the server, if necessary. See “Update the firmware” on page 117.
c. Configure the firmware for the server. See “Configure the firmware” on page 120.
The following information is available for RAID configuration:
• https://lenovopress.com/lp0578-lenovo-raid-introduction
• https://lenovopress.com/lp0579-lenovo-raid-management-tools-and-resources
d. Install the operating system. See “Deploy the operating system” on page 126.
e. Back up the server configuration. See “Back up the server configuration” on page 127.
f. Install the applications and programs for which the server is intended to be used.
Attention: Prevent exposure to static electricity, which might lead to system halt and loss of data, by
keeping static-sensitive components in their static-protective packages until installation, and handling these
devices with an electrostatic-discharge wrist strap or other grounding system.
• Read the safety information and guidelines to ensure your safety at work:
– A complete list of safety information for all products is available at:
https://pubs.lenovo.com/safety_documentation/
– The following guidelines are available as well: “Handling static-sensitive devices” on page 54 and
“Working inside the server with the power on” on page 53.
• Make sure the components you are installing are supported by your server. For a list of supported optional
components for the server, see https://serverproven.lenovo.com/.
• When you install a new server, download and apply the latest firmware. This will help ensure that any
known issues are addressed, and that your server is ready to work with optimal performance. Go to
ThinkSystem SR850 Drivers and Software to download firmware updates for your server.
Important: Some cluster solutions require specific code levels or coordinated code updates. If the
component is part of a cluster solution, verify the latest Best Recipe code level menu for cluster supported
firmware and driver before you update the code.
• It is good practice to make sure that the server is working correctly before you install an optional
component.
• Keep the working area clean, and place removed components on a flat and smooth surface that does not
shake or tilt.
• Do not attempt to lift an object that might be too heavy for you. If you have to lift a heavy object, read the
following precautions carefully:
– Make sure that you can stand steadily without slipping.
– Distribute the weight of the object equally between your feet.
– Use a slow lifting force. Never move suddenly or twist when you lift a heavy object.
– To avoid straining the muscles in your back, lift by standing or by pushing up with your leg muscles.
• Make sure that you have an adequate number of properly grounded electrical outlets for the server,
monitor, and other devices.
• Back up all important data before you make changes related to the disk drives.
• Have a small flat-blade screwdriver, a small Phillips screwdriver, and a T8 torx screwdriver available.
• To view the error LEDs on the system board and internal components, leave the power on.
• You do not have to turn off the server to remove or install hot-swap power supplies, hot-swap fans, or hot-
plug USB devices. However, you must turn off the server before you perform any steps that involve
removing or installing adapter cables, and you must disconnect the power source from the server before
you perform any steps that involve removing or installing a riser card.
• Blue on a component indicates touch points, where you can grip to remove a component from or install it
in the server, open or close a latch, and so on.
• Terra-cotta on a component or a terra-cotta label on or near a component indicates that the component
can be hot-swapped if the server and operating system support hot-swap capability, which means that
you can remove or install the component while the server is still running. (Terra-cotta can also indicate
Note: See the system specific instructions for removing or installing a hot-swap drive for any additional
procedures that you might need to perform before you remove or install the drive.
• After finishing working on the server, make sure you reinstall all safety shields, guards, labels, and ground
wires.
S033
CAUTION:
Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with
metal, which might result in spattered metal, burns, or both.
Attention: Prevent exposure to static electricity, which might lead to system halt and loss of data, by
keeping static-sensitive components in their static-protective packages until installation, and handling these
devices with an electrostatic-discharge wrist strap or other grounding system.
Note: List of supported memory module is different for 1st generation (Skylake) and 2nd generation
(Cascade Lake) Intel Xeon processors. Make sure to install compatible memory modules to avoid system
error. For a list of supported DIMMs, see: https://serverproven.lenovo.com/.
The following memory configurations and population sequences are supported for the ThinkSystem SR850
server:
The following memory configurations and population sequences are supported with DC Persistent Memory
Modules (DCPMMs).
• “App Direct Mode” on page 78
– “Installation order: App Direct Mode with two processors” on page 78
– “Installation order: App Direct Mode with four processors” on page 80
• “Memory Mode” on page 82
– “Installation order: Memory Mode with two processors” on page 82
– “Installation order: Memory Mode with four processors” on page 83
• “Mixed Memory Mode” on page 84
– “Installation order: Mixed Memory Mode with two processors” on page 84
– “Installation order: Mixed Memory Mode with four processors” on page 85
RDIMM V X X
LRDIMM X V X
3DS-RDIMM X X V
• When you replace a DIMM, the server provides automatic DIMM enablement capability without requiring
you to use the Setup utility to enable the new DIMM manually.
Attention:
• Mixing x4 and x8 DIMMs in the same channel is allowed.
• Install DIMMs of the same speed for optimal performance. Otherwise, the BIOS will find and run the
lowest speed among all channels.
• Always populate DIMMs with the maximum number of ranks in the farthest DIMM slot, followed by the
nearest DIMM slot.
3 Processor 2
3 Processor 4
Slot 0 1 0 1 0 1 1 0 1 0 1 0
Channel Channel 2 Channel 1 Channel 0 Channel 0 Channel 1 Channel 2
DIMM number
(Processor 1) 1 2 3 4 5 6 7 8 9 10 11 12
DIMM number
25 26 27 28 29 30 31 32 33 34 35 36
(Processor 3)
DIMM number
37 38 39 40 41 42 43 44 45 46 47 48
(Processor 4)
The independent memory mode DIMM population sequences for each supported processor configuration
are:
• “Installation order: independent memory mode with two processors” on page 60
• “Installation order: independent memory mode with four processors” on page 61
The following table shows the DIMM population sequence for independent memory mode when two
processors are installed.
• Processors 1 and 2 are installed on the system board.
Note: When adding one or more DIMMs during a memory upgrade, you might need to remove some DIMMs
that are already installed to new locations.
The following tables show the DIMM population sequence for independent memory mode when four
processors are installed.
• Processors 1 and 2 are installed on the system board.
• Processors 3 and 4 are installed in the processor and memory expansion tray.
Note: When adding one or more DIMMs during a memory upgrade, you might need to remove some DIMMs
that are already installed to new locations.
Table 40. Independent mode with four processors (Processor 1 and 2, 4 to 24 total DIMMs installed in server)
3 Processor 2
3 Processor 4
Slot 0 1 0 1 0 1 1 0 1 0 1 0
Channel Channel 2 Channel 1 Channel 0 Channel 0 Channel 1 Channel 2
DIMM number
(Processor 1) 1 2 3 4 5 6 7 8 9 10 11 12
DIMM number
25 26 27 28 29 30 31 32 33 34 35 36
(Processor 3)
DIMM number
37 38 39 40 41 42 43 44 45 46 47 48
(Processor 4)
Memory mirroring DIMM population sequences for each of the supported processor configurations is shown
by one of the following topics:
• “Installation order: memory mirroring with two processors” on page 67
• “Installation order: memory mirroring with four processors” on page 68
The following table shows the DIMM population sequence for memory mirroring when two processors are
installed.
• Processors 1 and 2 are installed on the system board.
Note: When adding one or more DIMMs during a memory upgrade, you might need to remove some DIMMs
that are already installed to new locations.
The following tables show the DIMM population sequence for memory mirroring when four processors are
installed.
• Processors 1 and 2 are installed on the system board.
• Processors 3 and 4 are installed in the processor and memory expansion tray.
Note: When adding one or more DIMMs during a memory upgrade, you might need to remove some DIMMs
that are already installed to new locations.
After an error threshold is surpassed in a system protected by memory sparing, the content of a failing rank
of DIMMs is copied to the spare rank. The failing rank is then taken offline and the spare rank placed online
for use as active memory in place of the failed rank. Since the failover process involves copying of memory
content, the level of memory redundancy provided by memory sparing is less than that provided by memory
mirroring: memory mirroring is the preferred failure-protection choice for critical applications.
3 Processor 2
3 Processor 4
Slot 0 1 0 1 0 1 1 0 1 0 1 0
Channel Channel 2 Channel 1 Channel 0 Channel 0 Channel 1 Channel 2
DIMM number
(Processor 1) 1 2 3 4 5 6 7 8 9 10 11 12
DIMM number
25 26 27 28 29 30 31 32 33 34 35 36
(Processor 3)
DIMM number
37 38 39 40 41 42 43 44 45 46 47 48
(Processor 4)
The memory sparing DIMM population sequences for each supported processor configuration are:
• “Installation order: memory sparing with two processors” on page 73
• “Installation order: memory sparing with four processors” on page 74
Note: This mode only applies to single-rank memory modules. When installing DIMMs consisting of more
than two ranks, including dual-rank, quad-rank or octal-rank memory modules, refer to “Independent
memory mode” on page 57 instead.
The following table shows the DIMM population sequence for memory sparing when two processors are
installed.
• Processors 1 and 2 are installed on the system board.
Notes:
1. An even number of DIMMs is required for memory sparing.
2. This mode only applies to single-rank memory modules. When installing DIMMs consisting of more than
two ranks, including dual-rank, quad-rank or octal-rank memory modules, refer to “Independent
memory mode” on page 57 instead.
The following tables show the DIMM population sequence for memory sparing when four processors are
installed.
• Processors 1 and 2 are installed on the system board.
• Processors 3 and 4 are installed in the processor and memory expansion tray.
Notes:
1. When adding one or more DIMMs during a memory upgrade, you might need to remove some DIMMs
that are already installed to new locations.
2. An even number of DIMMs is required for memory sparing.
3. This mode only applies to single-rank memory modules. When installing DIMMs consisting of more than
two ranks, including dual-rank, quad-rank or octal-rank memory modules, refer to “Independent
memory mode” on page 57 instead.
Notes:
• Before installing DCPMMs and DRAM DIMMs, refer to “DC Persistent Memory Module (DCPMM) setup” in
Setup Guide and make sure to meet all the requirements.
• To verify if the presently installed processors support DCPMMs, examine the four digits in the processor
description. Only the processor with description meeting both of the following requirements support
DCPMMs.
– The first digit is 5 or a larger number.
Note: The only exception to this rule is Intel Xeon Silver 4215, which also supports DCPMM.
– The second digit is 2.
In addition, you can take advantage of a memory configurator, which is available at the following site:
http://1config.lenovo.com/#/memory_configuration
Complete the following steps to finish system setup to support DCPMMs, and install the memory modules
according to the designated combination.
1. Update the system firmware to the latest version that supports DCPMMs (see “Update the firmware” on
page 117).
2. Make sure to meet all the following requirements before installing DCPMMs.
• All the DCPMMs that are installed must be of the same part number.
• All the DRAM DIMMs that are installed must be of the same type, rank, and capacity with minimum
capacity of 16 GB. It is recommended to use Lenovo DRAM DIMMs of the same part number.
• 64 GB 3DS LRDIMMs are not supported to be mixed with DCPMMs.
3. Refer to “DCPMM and DRAM DIMM installation order” in Memory Population Reference to determine
the most suitable combination and the following:
• Number and capacity of the DCPMMs and DRAM DIMMs to install.
• Check if the presently installed processors support the combination. If not, replace the processors
with ones that support the combination.
4. Based on the determined DCPMM combination, acquire the DCPMMs, DRAM DIMMs and processors if
necessary.
5. Replace the processors if necessary (see “Processor and heat sink replacement” in Maintenance
Manual).
6. Remove all the memory modules that are installed (see “Remove a memory module” in Maintenance
Manual).
7. Follow the slot combination in “DCPMM and DRAM DIMM installation order” in Memory Population
Reference to install all the DCPMMs and DRAM DIMMs (see “Install a memory module” on page 95).
8. Disable security on all the installed DCPMMs (see “Configure Persistent Memory Module (PMem)” on
page 121).
9. Make sure the DCPMM firmware is the latest version. If not, update it to the latest version (see https://
sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/update_fw.html).
10. Configure DCPMMs so that the capacity is available for use (see “Configure Persistent Memory Module
(PMem)” on page 121).
If DCPMMs are already installed and configured in the system, complete the following steps to add new
memory modules.
1. Update the system firmware to the latest version (see “Update the firmware” on page 117).
2. Consider the following DCPMM requirements before acquiring new DCPMM units.
• All the DCPMMs that are installed must be of the same part number.
• All the DRAM DIMMs that are installed must be of the same type, rank, and capacity with minimum
capacity of 16 GB. It is recommended to use Lenovo DRAM DIMMs of the same part number.
3. See “DCPMM and DRAM DIMM installation order” in Memory Population Reference to determine the
new configuration, and acquire memory modules accordingly.
4. If the DCPMMs are in Memory Mode and will stay in Memory Mode after new units are installed, follow
the combination in “DCPMM installation: Memory Mode” in Memory Population Reference to install the
new modules in the correct slots. Otherwise, go to the next step.
5. Make sure to back up the stored data.
6. If the App Direct capacity is interleaved:
a. Delete all the created namspaces and filesystems in the operating system.
b. Perform secure erase on all the DCPMMs that are installed. Go to Intel Optane DCPMMs ➙
Security ➙ Press to Secure Erase to perform secure erase.
Note: If one or more DCPMMs are secured with passphrase, make sure security of every unit is
disabled before performing secure erase. In case the passphrase is lost or forgotten, contact Lenovo
service.
7. Follow the slot combination in “DCPMM and DRAM DIMM installation order” in Memory Population
Reference to install all the DCPMMs and DRAM DIMMs (see “Install a memory module” on page 95).
8. Disable security on all the installed DCPMMs (see “Configure Persistent Memory Module (PMem)” on
page 121).
9. Make sure the DCPMM firmware is the latest version. If not, update it to the latest version (see https://
sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/update_fw.html).
10. Configure DCPMMs so that the capacity is available for use (see “Configure Persistent Memory Module
(PMem)” on page 121).
11. Restore the data that have been backed up.
Table 56. Memory population in App Direct Mode with two processors
Processor 1 Processor 2
Configuration
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
4 DCPMMs P D D D D P P D D D D P
and 8 DIMMs
4 DCPMMs P D D D D D D D D P P D D D D D D D D P
and 16 DIMMs
4 DCPMMs D D D P P D D D D D D P P D D D
and 12 DIMMs
8 DCPMMs D D P D P P D P D D D D P D P P D P D D
and 12 DIMMs
12 DCPMMs D P D P D P P D P D P D D P D P D P P D P D P D
and 12 DIMMs
Table 57. Supported DCPMM capacity in App Direct Mode with two processors
Total Total
Processor Family 128 GB DCPMM 256 GB DCPMM 512 GB DCPMM
PMMs DIMMs
L √ √ √
4 8 M √ √ √
Other √ √
L √ √ √
4 16 M √ √ √
Other √ √
L √ √ √
4 12 M √ √ √
Other √ √
L √ √ √
8 12 M √ √
Other √
L √ √ √
12 12 M √ √
Other √
Processor 1 Processor 2
Configuration 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1 DCPMM and D D D P D D D D D D D D D
12 DIMMs
2 DCPMMs D D D P D D D D D D P D D D
and 12 DIMMs
Table 59. Supported DCPMM capacity in App Direct Mode with two processors (not interleaved only)
Total Total
Processor Family 128 GB DCPMM 256 GB DCPMM 512 GB DCPMM
PMMs DIMMs
L √ √ √
1 12 M √ √ √
Other √ √ √
L √ √ √
2 12 M √ √ √
Other √ √ √
Table 60. Memory population in App Direct Mode with four processors
Processor 1 Processor 2
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Configuration
Processor 3 Processor 4
25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
8 DCPMMs P D D D D P P D D D D P
and 16 DIMMs
8 DCPMMs P D D D D D D D D P P D D D D D D D D P
and 32 DIMMs
8 DCPMMs D D D P P D D D D D D P P D D D
and 24 DIMMs
16 DCPMMs D D P D P P D P D D D D P D P P D P D D
and 24 DIMMs
24 DCPMMs D P D P D P P D P D P D D P D P D P P D P D P D
and 24 DIMMs
Table 61. Supported DCPMM capacity in App Direct Mode with four processors
Total Total
Processor Family 128 GB DCPMM 256 GB DCPMM 512 GB DCPMM
PMMs DIMMs
L √ √ √
8 16 M √ √ √
Other √ √ X
L √ √ √
8 32 M √ √ √
Other √ √
L √ √ √
8 24 M √ √ √
Other √ √
L √ √ √
16 24 M √ √
Other √
L √ √ √
24 24 M √ √
Other √
Processor 1 Processor 2
Configuration
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1 DCPMM and D D D P D D D D D D D D D
24 DIMMs
4 DCPMM and D D D P D D D D D D P D D D
24 DIMMs
Processor 3 Processor 4
Configuration
25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
1 DCPMM and D D D D D D D D D D D D
24 DIMMs
4 DCPMM and D D D P D D D D D D P D D D
24 DIMMs
Table 63. Supported DIMM capacity in App Direct Mode with four processors (not interleaved only)
Total Total
Processor Family 128 GB DCPMM 256 GB DCPMM 512 GB DCPMM
PMMs DIMMs
L √ √ √
1 24 M √ √ √
Other √ √ √
L √ √ √
4 24 M √ √ √
Other √ √
Processor 1 Processor 2
Configuration 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
4 DCPMMs P D2 D2 D2 D2 P P D2 D2 D2 D2 P
and 8 DIMMs
4 DCPMMs D1 D1 D1 P P D1 D1 D1 D1 D1 D1 P P D1 D1 D1
and 12 DIMMs
8 DCPMMs D2 D2 P D2 P P D2 P D2 D2 D2 D2 P D2 P P D2 P D2 D2
and 12 DIMMs
12 DCPMMs D2 P D2 P D2 P P D2 P D2 P D2 D2 P D2 P D2 P P D2 P D2 P D2
and 12 DIMMs
Table 65. Supported DCPMM capacity in Memory Mode with two processors
Total Total
Processor Family 128 GB DCPMM 256 GB DCPMM 512 GB DCPMM
PMMs DIMMs
L √ √ √
4 8 M √ √ √
Other √ √
L √ √ √
4 12 M √ √ √
Other √ √
L √ √ √
8 12 M √ √
Other √ √
L √ √ √
12 12 M √ √
Other √ √
Processor 1 Processor 2
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Configuration
Processor 3 Processor 4
25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
8 DCPMMs P D2 D2 D2 D2 P P D2 D2 D2 D2 P
and 16 DIMMs
8 DCPMMs D1 D1 D1 P P D1 D1 D1 D1 D1 D1 P P D1 D1 D1
and 24 DIMMs
16 DCPMMs D2 D2 P D2 P P D2 P D2 D2 D2 D2 P D2 P P D2 P D2 D2
and 24 DIMMs
24 DCPMMs D2 P D2 P D2 P P D2 P D2 P D2 D2 P D2 P D2 P P D2 P D2 P D2
and 24 DIMMs
Table 67. Supported DCPMM capacity in Memory Mode with four processors
Total Total
Processor Family 128 GB DCPMM 256 GB DCPMM 512 GB DCPMM
PMMs DIMMs
L √ √ √
8 16 M √ √ √
Other √ √
L √ √ √
8 24 M √ √ √
Other √ √
L √ √ √
16 24 M √ √
Other √ √
L √ √ √
24 24 M √ √
Other √ √
Table 68. Memory population in Mixed Memory Mode with two processors
Processor 1 Processor 2
Configuration 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
4 DCPMMs P D D D D P P D D D D P
with 8 DIMMs
4 DCPMMs D D D P P D D D D D D P P D D D
with 12 DIMMs
8 DCPMMs D D P D P P D P D D D D P D P P D P D D
with 12 DIMMs
12 DCPMMs D P D P D P P D P D P D D P D P D P P D P D P D
with 12 DIMMs
Table 69. Supported DCPMM capacity in Mixed Memory Mode with two processors
Total Total
Processor Family 128 GB DCPMM 256 GB DCPMM 512 GB DCPMM
PMMs DIMMs
L √ √ √
4 8 M √ √ √
Other √ √
L √ √ √
4 12 M √ √ √
Other √ √
L √ √ √
8 12 M √ √
Other √ √
L √ √ √
12 12 M √ √
Other √ √
Table 70. Memory population in Mixed Memory Mode with four processors
Processor 1 Processor 2
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Configuration
Processor 3 Processor 4
25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
8 DCPMMs P D D D D P P D D D D P
and 16 DIMMs
8 DCPMMs D D D P P D D D D D D P P D D D
and 24 DIMMs
16 DCPMMs D D P D P P D P D D D D P D P P D P D D
and 24 DIMMs
24 DCPMMs D P D P D P P D P D P D D P D P D P P D P D P D
and 24 DIMMs
Table 71. Supported DCPMM capacity in Mixed Memory Mode with two processors
Total Total
Processor Family 128 GB DCPMM 256 GB DCPMM 512 GB DCPMM
PMMs DIMMs
L √ √ √
8 16 M √ √ √
Other √ √
L √ √ √
8 24 M √ √ √
Other √ √
L √ √ √
16 24 M √ √
Other √ √
L √ √ √
24 24 M √ √
Other √ √
Attention: To ensure the installed components work correctly without problems, read the following
precautions carefully.
• Make sure the components you are installing are supported by your server. For a list of supported optional
components for the server, see https://serverproven.lenovo.com/.
• Always download and apply the latest firmware. This will help ensure that any known issues are
addressed, and that your server is ready to work with optimal performance. download and apply the latest
firmware. This will help ensure that any known issues are addressed, and that your server is ready to work
with optimal performance. Go to ThinkSystem SR850 Drivers and Software to download firmware updates
for your server.
• It is good practice to make sure that the server is working correctly before you install an optional
component.
• Follow the installation procedures in this section and use appropriate tools. Incorrectly installed
components can cause system failure from damaged pins, damaged connectors, loose cabling, or loose
components.
Step 2. Press on the release latch and pivot the security bezel outward to remove it from the chassis.
Demo video
S014
CAUTION:
Hazardous voltage, current, and energy levels might be present. Only a qualified service technician is
authorized to remove the covers where the label is attached.
S033
CAUTION:
Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with
metal, which might result in spattered metal, burns, or both.
1 Unlock 2 Lock
Step 2. Press and hold on the blue tab of cover release latch; then, rotate the tip of the latch up.
Step 3. Push the latch forward to slide the top cover away from the server.
Step 4. Lift the cover, remove it from the server, and set it aside.
Demo video
Remove the processor and memory expansion tray or the system air
baffle
Follow the instructions in this section to remove the processor and memory expansion tray or the system air
baffle.
Depending on the configuration, one of the following need to be removed before some optional components
are installed.
• Processor and memory expansion tray (see “Remove the processor and memory expansion tray” on page
90).
• System air baffle and power interposer (see “Remove the system board air baffle and the power
interposer” on page 88).
Remove the system board air baffle and the power interposer
Use this procedure to remove the system board air baffle and the power interposer.
To remove the system board air baffle, complete the following steps:
Step 1. Slightly slide power supply 2 out from the power supply bay (see “Remove a hot-swap power
supply unit” in ThinkSystem SR850 Maintenance Manual).
Step 3. Lift the system board air baffle from the server, and set it aside.
Attention: Air baffle is required for airflow that creates proper cooling. Make sure proper air baffles
for system configuration is installed before the power is turned on.
If you are instructed to return the component or optional device, follow all packaging instructions, and use
any packaging materials for shipping that are supplied to you.
To remove the processor and memory expansion tray, complete the following steps:
Attention: Do not remove the processor and memory expansion tray without physically
disconnecting power supply 2.
Step 2. Grasp the handle of the processor and memory expansion tray; then, pull and rotate it all the way
up until it is in the vertical position. This disengages the expansion tray from the system board.
Step 3. Loosen the two screws that secure the expansion tray to the chassis.
Step 4. Grasp the handle and slowly lift the expansion tray from the server; then, set it on a flat surface.
S002
S017
CAUTION:
Hazardous moving fan blades nearby. Keep fingers and other body parts away.
Step 1. Lift and rotate the fan cage release latches to disengage the fan cage assembly from the server.
Note: If you are installing multiple options relating to the compute system board, the PHM installation should
be performed first.
Attention:
• Each processor socket must always contain a cover or a PHM. When removing or installing a PHM,
protect empty processor sockets with a cover.
• Do not touch the processor socket or processor contacts. Processor-socket contacts are very fragile and
easily damaged. Contaminants on the processor contacts, such as oil from your skin, can cause
connection failures.
• Remove and install only one PHM at a time. If the system board supports multiple processors, install the
PHMs starting with the first processor socket.
• Do not allow the thermal grease on the processor or heat sink to come in contact with anything. Contact
with any surface can compromise the thermal grease, rendering it ineffective. Thermal grease can damage
components, such as electrical connectors in the processor socket. Do not remove the grease cover from
a heat sink until you are instructed to do so.
• Thermal grease can stay functional on the heat sink for two years. When installing a new heat sink, make
sure to check the manufacturing date to ensure the thermal grease is still functioning. If the date is over
two years ago, replace the thermal grease to avoid seating issues.
Notes:
• PHMs are keyed for the socket where they can be installed and for their orientation in the socket.
• See https://serverproven.lenovo.com/ for a list of processors supported for your server. All processors on
the system board must have the same speed, number of cores, and frequency.
• Before you install a new PHM or replacement processor, update your system firmware to the latest level.
See “Update the firmware” on page 117.
• Installing an additional PHM can change the memory requirements for your system. See ThinkSystem
SR850 Memory Population Reference for a list of processor-to-memory relationships.
• Optional devices available for your system might have specific processor requirements. See the
documentation that comes with the optional device for information.
3 Processor 1 4 Processor 2
Step 1. Remove the processor socket cover, if one is installed on the processor socket, by placing your
fingers in the half-circles at each end of the cover and lifting it from the system board.
Step 2. Install the processor-heat-sink module on the system board.
a. Align the triangular marks and guide pins on the processor socket with the PHM; then, insert
the PHM into the processor socket.
Attention: To prevent damage to components, make sure that you follow the indicated
tightening sequence.
b. Fully tighten the Torx T30 captive fasteners in the installation sequence shown on the heat-sink
label. Tighten the screws until they stop; then, visually inspect to make sure that there is no
gap between the screw shoulder beneath the heat sink and the processor socket. (For
reference, the torque required for the nuts to fully tighten is 1.4 - 1.6 newton-meters, 12 - 14
inch-pounds).
“ATTENTION:
Static Sensitive Device Ground
package before opening” on page
54
See “Memory module installation rules and order” on page 54 for detailed information about memory
configuration and setup.
Attention: Memory modules are sensitive to static discharge and require special handling. In addition to the
standard guidelines for “Handling static-sensitive devices” on page 54:
• Always wear an electrostatic-discharge strap when removing or installing memory modules. Electrostatic-
discharge gloves can also be used.
• Never hold two or more memory modules together so that they touch. Do not stack memory modules
directly on top of each other during storage.
• Never touch the gold memory module connector contacts or allow these contacts to touch the outside of
the memory-module connector housing.
• Handle memory modules with care: never bend, twist, or drop a memory module.
Before installing a memory module, make sure that you understand the required installation order, depending
on whether you are implementing memory mirroring, memory rank sparing, or independent Memory Mode.
See ThinkSystem SR850 Memory Population Reference for the required installation order.
If you are installing an optional processor, install it before installing memory modules. See “Install a
processor-heat-sink module” on page 92
1. If you are installing Intel Optane DC Persistent Memory modules (DCPMM) for the first time, follow the
instructions in “Intel Optane DC Persistent Memory (DCPMM)” in Setup Guide “DC Persistent Memory
Module (DCPMM) setup” on page 76.
2. Read the safety information and installation guidelines (see “Safety” on page iii and “Installation
Guidelines” on page 52).
3. Touch the static-protective package that contains the component to any unpainted metal surface on the
server; then, remove it from the package and place it on a static-protective surface.
Demo video
Step 1. Determine the location of the backplane to be installed accordingly to the following combinations.
For more details about drive bay numbering, see “Front view” on page 13.
• One drive backplane:
Always install the drive backplane to the drive bay 0-7 when there is only one backplane.
• Two drive backplanes:
Two types of drive backplanes are supported by this system:
– 2.5-inch SATA/SAS 8-bay backplane (referred to as “8-bay backplane”)
– 2.5-inch AnyBay 8-bay backplane (referred to as “AnyBay backplane”)
Step 4. Apply drive bay labels based on the type of backplane installed. Several drive bay labels come with
each type of the supported drive backplane:
• 8-bay backplane
– 12-15 (NVMe)
Apply this label to drive bay 12-15 if an AnyBay backplane is installed to drive bay 8-15.
– 12-15
Apply this label to drive bay 12-15 if an 8-bay backplane is installed to drive bay 8-15
– 4-7
Apply this label to drive bay 4-7 if an 8-bay backplane is installed to drive bay 0-7.
• AnyBay backplane
– 4-7 (NVMe)
Apply this label to drive bay 4-7 if an AnyBay backplane is installed to drive bay 0-7.
– 12-15 (NVMe)
Apply this label to drive bay 12-15 if an AnyBay backplane is installed to drive bay 8-15.
Note: Only drive bay 4-7 and 12-15 may support NVMe solid-state drives when AnyBay backplane
is installed. Drive bay 0-3 and 8-11 always support SATA/SAS drives only.
1 Drive bay 4-7 label of NVMe solid-state drives 2 Drive bay 12-15 label of NVMe solid-state drives
For a complete list of supported optional device for this server, see https://serverproven.lenovo.com/.
Step 1. Determine the available drive bays based on the drive bay labels applied. The following NVMe
labels indicate that these drive bays support both NVMe and SATA/SAS drives. Otherwise, only
SATA/SAS drives are supported.
1 Drive bay 4-7 label of NVMe solid-state drives 2 Drive bay 12-15 label of NVMe solid-state drives
After installing the 2.5-inch hot-swap drive, check the drive status LED to verify if the drive is operating
correctly:
Note: If the server is configured for RAID operation through a ThinkSystem RAID adapter, you might have to
reconfigure your disk arrays after you install drives. See the ThinkSystem RAID adapter documentation for
additional information about RAID operation and complete instructions for using ThinkSystem RAID
adapters.
Demo video
1. Disconnect the USB 3.0 cable of operator panel tray assembly, and remove it vertically from the system
board.
Step 2. Align the PCIe riser-card assembly with the connector on the system board; then, push it in until it
clicks in place.
Note: When both LOM adapter and ML2 adapter are installed to the server, the system can support up to
two additional network adapters.
Before you adjust the position of the retainer on the M.2 backplane, complete the following steps:
1. Read the safety information and installation guidelines (see “Safety” on page iii and “Installation
Guidelines” on page 52).
2. Touch the static-protective package that contains the component to any unpainted metal surface on the
server; then, remove it from the package and place it on a static-protective surface.
To adjust the position of the retainer on the M.2 backplane, complete the following steps:
Step 1. Locate the correct keyhole that the retainer should be installed into to accommodate the particular
size of the M.2 drive you wish to install.
Step 2. Press both sides of the retainer and move it forward until it is in the large opening of the keyhole;
then, remove it from the backplane.
Step 3. Insert the retainer into the correct keyhole and slide it backwards until the nubs are in the holes.
To install an M.2 drive in the M.2 backplane, complete the following steps:
Notes:
• Some M.2 backplanes support two M.2 drives. When two drives are installed, align and support
both drives when sliding the retainer forward to secure the drives.
• Install the M.2 drive in slot 0 first.
• Make sure to install a 480 GB M.2 drive into the M.2 backplane that supports two M.2 drives.
1 Slot 0 2 Slot 1
Step 2. Insert the M.2 drive at an angle (approximately 30 degrees) into the connector and rotate it until the
notch catches on the lip of the retainer; then, slide the retainer forward (toward the connector) to
secure the M.2 drive in the M.2 backplane.
Attention: When sliding the retainer forward, make sure the two nubs on the retainer enter the
small holes on the M.2 backplane. Once they enter the holes, you will hear a soft “click” sound.
1. Read the safety information and installation guidelines (see “Safety” on page iii and “Installation
Guidelines” on page 52).
2. Install an M.2 drive to every available connector on the M.2 backplane (see “Install an M.2 drive in the
M.2 backplane” on page 103).
3. Touch the static-protective package that contains the component to any unpainted metal surface on the
server; then, remove it from the package and place it on a static-protective surface.
4. Disconnect the USB 3.0 cable of operator panel tray assembly, and remove it vertically from the system
board.
Step 1. Align the openings located at the bottom of the blue plastic supports at each end of the M.2
backplane with the guide pin on the system board and T-head pins on the hard drive cage; then,
insert the backplane in the system board connector. Press down on the M.2 backplane to fully seat
it.
Step 1. Align the fan cage assembly to the slots on both sides of the server, and lower it into the server.
Install the processor and memory expansion tray or the system air baffle
Follow the instructions in this section to install the processor and memory expansion tray or the system air
baffle.
Depending on the configuration, one of the following need to be install before installation of some optional
components is completed.
• Processor and memory expansion tray (see “Remove the processor and memory expansion tray” on page
90).
• System air baffle and power interposer (see “Remove the system board air baffle and the power
interposer” on page 88).
Install the system board air baffle and the power interposer
Use this procedure to install the system board air baffle and the power interposer.
To install the system board air baffle and the power interposer, complete the following steps:
Step 1. Slightly slide power supply 2 out from the power supply bay (see “Remove a hot-swap power
supply unit” in ThinkSystem SR850 Maintenance Manual).
Step 2. Align the power interposer to the server, and lower it until it sits firmly in place.
Step 3. Align the two pairs of nailheads of the system board air baffle to slots, and lower it into the server.
Attention: Air baffle is required for airflow that creates proper cooling. Make sure proper air baffles
for system configuration is installed before the power is turned on.
To install the processor and memory expansion tray, complete the following steps:
Step 1. If the power interposer and system board air baffle are installed, remove them (see “Remove the
system board air baffle and the power interposer” on page 88).
Step 2. Install an expansion tray air baffle on the system board. Make sure it is properly installed before
installing the processor and memory expansion tray.
Attention: Air baffle is required for airflow that creates proper cooling. Make sure proper air baffles
for system configuration is installed before the power is turned on.
Step 3. Slightly slide power supply 2 out from the power supply bay (see “Remove a hot-swap power
supply unit” in ThinkSystem SR850 Maintenance Manual).
Step 4. Grip on the blue touch point on the handle of the expansion tray, and lift it up; then, lower the tray
vertically into the server with nailheads aligned to the slots on both sides.
Step 5. Rotate the handle all the way down. This connects and fix the expansion tray to the system board.
Attention:
1. For the optimal performance, make sure both PHMs and corresponding DIMMs are installed to
the processor and memory expansion tray.
2. Air baffle is required for airflow that creates proper cooling. Make sure proper air baffles for
system configuration is installed before the power is turned on.
S014
CAUTION:
Hazardous voltage, current, and energy levels might be present. Only a qualified service technician is
authorized to remove the covers where the label is attached.
S033
CAUTION:
Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with
metal, which might result in spattered metal, burns, or both.
Step 1. Press and hold on the blue tab of cover release latch; then, rotate the tip of the latch up.
Step 2. Place the top cover on top of the server with both sides aligned.
Step 3. Push the latch down until it clicks in place.
Demo video
Step 1. Carefully insert the tabs on the security bezel into the slots on the right rack handle. Then, press
and hold the release latch, and pivot the security bezel inward until the other side clicks into place.
Step 2. Use the key to lock the security bezel to the closed position.
After installing the security bezel, push or install the server into the rack if necessary. See ThinkSystem
SR850 Rack Installation Guide that comes with the rail kit.
Demo video
• Rack servers
– To install the server in a rack, follow the instructions that are provided in the Rail Installation Kit for the
rails on which the server will be installed.
• Blade servers
– To install the server in a chassis, follow the instructions that are provided in the documentation for the
chassis in which you are installing the server.
– For instructions related to the Flex System Enterprise chassis, see https://pubs.lenovo.com/enterprise-
chassis/installing_components.
– For instructions related to the Flex System Carrier-Grade chassis, see https://pubs.lenovo.com/carrier-
grade-chassis/installing_components.
Connect to power
Connect the server to power.
Connect to storage
Connect the server to any storage devices.
The server can be turned on (power LED on) in any of the following ways:
• You can press the power button.
• The server can restart automatically after a power interruption.
• The server can respond to remote power-on requests sent to the Lenovo XClarity Controller.
For information about powering off the server, see “Power off the server” on page 113.
To place the server in a standby state (power status LED flashes once per second):
Note: The Lenovo XClarity Controller can place the server in a standby state as an automatic response to a
critical system failure.
• Start an orderly shutdown using the operating system (if supported by your operating system).
• Press the power button to start an orderly shutdown (if supported by your operating system).
• Press and hold the power button for more than 4 seconds to force a shutdown.
When in a standby state, the server can respond to remote power-on requests sent to the Lenovo XClarity
Controller. For information about powering on the server, see “Power on the server” on page 113.
The following methods are available to set the network connection for the Lenovo XClarity Controller if you
are not using DHCP:
• If a monitor is attached to the server, you can use Lenovo XClarity Provisioning Manager to set the
network connection.
Complete the following steps to connect the Lenovo XClarity Controller to the network using the Lenovo
XClarity Provisioning Manager.
1. Start the server.
2. Press the key specified in the on-screen instructions to display the Lenovo XClarity Provisioning
Manager interface. (For more information, see the “Startup” section in the LXPM documentation
compatible with your server at https://pubs.lenovo.com/lxpm-overview/.)
3. Go to LXPM ➙ UEFI Setup ➙ BMC Settings to specify how the Lenovo XClarity Controller will
connect to the network.
– If you choose a static IP connection, make sure that you specify an IPv4 or IPv6 address that is
available on the network.
– If you choose a DHCP connection, make sure that the MAC address for the server has been
configured in the DHCP server.
4. Click OK to apply the setting and wait for two to three minutes.
5. Use an IPv4 or IPv6 address to connect Lenovo XClarity Controller.
Important: The Lenovo XClarity Controller is set initially with a user name of USERID and password
of PASSW0RD (with a zero, not the letter O). This default user setting has Supervisor access. It is
required to change this user name and password during your initial configuration for enhanced
security.
• If no monitor attached to the server, you can set the network connection through the Lenovo XClarity
Controller interface. Connect an Ethernet cable from your laptop to Lenovo XClarity Controller connector,
which is located at the rear of the server. For the location of the Lenovo XClarity Controller connector, see
“Rear view” on page 21.
Note: Make sure that you modify the IP settings on the laptop so that it is on the same network as the
server default settings.
The default IPv4 address and the IPv6 Link Local Address (LLA) is provided on the Lenovo XClarity
Controller Network Access label that is affixed to the Pull Out Information Tab.
• If you are using the Lenovo XClarity Administrator Mobile app from a mobile device, you can connect to
the Lenovo XClarity Controller through the Lenovo XClarity Controller USB connector on the front of the
server. For the location of the Lenovo XClarity Controller USB connector, see “Front view” on page 13.
Note: The Lenovo XClarity Controller USB connector mode must be set to manage the Lenovo XClarity
Controller (instead of normal USB mode). To switch from normal mode to Lenovo XClarity Controller
Server support
To see if your server supports accessing Lenovo XClarity Controller through the front USB port, check one of
the following:
• Refer to Chapter 2 “Server components” on page 13.
• If there is a wrench icon on the USB port of your server, you can set the USB port to connect to
Lenovo XClarity Controller.
You can switch the USB port between normal and Lenovo XClarity Controller management operation by
performing one of the following steps.
• Hold the ID button for at least 3 second until its LED flashes slowly (once every couple of seconds). See
Chapter 2 “Server components” on page 13 for ID button location.
• From the Lenovo XClarity Controller management controller CLI, run the usbfp command. For information
about using the Lenovo XClarity Controller CLI, see the “Command-line interface” section in the XCC
documentation compatible with your server at https://pubs.lenovo.com/lxcc-overview/.
• From the Lenovo XClarity Controller management controller web interface, click BMC Configuration ➙
Network ➙ Front Panel USB Port Manager. For information about Lenovo XClarity Controller web
interface functions, see the “Description of XClarity Controller functions on web interface” section in the
XCC documentation compatible with your server at https://pubs.lenovo.com/lxcc-overview/.
You can also check the current setting of the USB port using the Lenovo XClarity Controller management
controller CLI (usbfp command) or the Lenovo XClarity Controller management controller web interface (
BMC Configuration ➙ Network ➙ Front Panel USB Port Manager). See the “Command-line interface”
and “Description of XClarity Controller functions on web interface” sections in the XCC documentation
compatible with your server at https://pubs.lenovo.com/lxcc-overview/.
You can use the tools listed here to update the most current firmware for your server and the devices that are
installed in the server.
On-Target
Off-Target
Off-Target
Off-Target
Off-Target
Notes:
1. For I/O firmware updates.
2. For BMC and UEFI firmware updates.
Note: By default, the Lenovo XClarity Provisioning Manager Graphical User Interface is displayed when
you start the server and press the key specified in the on-screen instructions. If you have changed that
default to be the text-based system setup, you can bring up the Graphical User Interface from the text-
based system setup interface.
For additional information about using Lenovo XClarity Provisioning Manager to update firmware, see:
“Firmware Update” section in the LXPM documentation compatible with your server at https://
pubs.lenovo.com/lxpm-overview/
• Lenovo XClarity Controller
If you need to install a specific update, you can use the Lenovo XClarity Controller interface for a specific
server.
Notes:
– To perform an in-band update through Windows or Linux, the operating system driver must be installed
and the Ethernet-over-USB (sometimes called LAN over USB) interface must be enabled.
For additional information about configuring Ethernet over USB, see:
“Configuring Ethernet over USB” section in the XCC documentation version compatible with your
server at https://pubs.lenovo.com/lxcc-overview/
– If you update firmware through the Lenovo XClarity Controller, make sure that you have downloaded
and installed the latest device drivers for the operating system that is running on the server.
For additional information about using Lenovo XClarity Controller to update firmware, see:
“Updating Server Firmware” section in the XCC documentation compatible with your server at https://
pubs.lenovo.com/lxcc-overview/
• Lenovo XClarity Essentials OneCLI
Lenovo XClarity Essentials OneCLI is a collection of command line applications that can be used to
manage Lenovo servers. Its update application can be used to update firmware and device drivers for
your servers. The update can be performed within the host operating system of the server (in-band) or
remotely through the BMC of the server (out-of-band).
For additional information about using Lenovo XClarity Essentials OneCLI to update firmware, see:
https://pubs.lenovo.com/lxce-onecli/onecli_c_update
• Lenovo XClarity Essentials UpdateXpress
Lenovo XClarity Essentials UpdateXpress provides most of OneCLI update functions through a graphical
user interface (GUI). It can be used to acquire and deploy UpdateXpress System Pack (UXSP) update
packages and individual updates. UpdateXpress System Packs contain firmware and device driver
updates for Microsoft Windows and for Linux.
You can obtain Lenovo XClarity Essentials UpdateXpress from the following location:
https://datacentersupport.lenovo.com/solutions/lnvo-xpress
• Lenovo XClarity Essentials Bootable Media Creator
You can use Lenovo XClarity Essentials Bootable Media Creator to create bootable media that is suitable
for firmware updates, VPD updates, inventory and FFDC collection, advanced system configuration, FoD
Keys management, secure erase, RAID configuration, and diagnostics on supported servers.
Important: Do not configure option ROMs to be set to Legacy unless directed to do so by Lenovo Support.
This setting prevents UEFI drivers for the slot devices from loading, which can cause negative side effects for
Lenovo software, such as Lenovo XClarity Administrator and Lenovo XClarity Essentials OneCLI, and to the
Lenovo XClarity Controller. The side effects include the inability to determine adapter card details, such as
model name and firmware levels. When adapter card information is not available, generic information for the
model name, such as "Adapter 06:00:00" instead of the actually model name, such as "ThinkSystem RAID
930-16i 4GB Flash." In some cases, the UEFI boot process might also hang.
Notes: The Lenovo XClarity Provisioning Manager provides a Graphical User Interface to configure a
server. The text-based interface to system configuration (the Setup Utility) is also available. From Lenovo
XClarity Provisioning Manager, you can choose to restart the server and access the text-based interface.
In addition, you can choose to make the text-based interface the default interface that is displayed when
you start LXPM. To do this, go to Lenovo XClarity Provisioning Manager ➙ UEFI Setup ➙ System
Settings ➙ <F1>Start Control ➙ Text Setup. To start the server with Graphic User Interface, select Auto
or Tool Suite.
Memory configuration
Memory performance depends on several variables, such as Memory Mode, memory speed, memory ranks,
memory population and processor.
More information about optimizing memory performance and configuring memory is available at the Lenovo
Press website:
https://lenovopress.com/servers/options/memory
In addition, you can take advantage of a memory configurator, which is available at the following site:
http://1config.lenovo.com/#/memory_configuration
PMem capacity could act as accessible persistent memory for applications or volatile system memory.
Based on the approximate percentage of PMem capacity invested in volatile system memory, the following
three operating modes are available for choice:
Notes:
Note: If the text-based interface of Setup Utility opens instead of Lenovo XClarity Provisioning Manager,
go to System Settings ➙ <F1> Start Control and select Tool Suite. Then, reboot the system and press
the key specified in the on-screen instructions as soon as the logo screen appears to open Lenovo
XClarity Provisioning Manager.*
• Setup Utility
To enter Setup Utility:
1. Power on the system and press the key specified in the on-screen instructions to open LXPM.*
2. Go to UEFI Settings ➙ System Settings, click on the pull-down menu on the upper right corner of
the screen, and select Text Setup.
3. Reboot the system, and press the key specified in the on-screen instructions as soon as the logo
screen appears.*
Go to System Configuration and Boot Management ➙ System Settings ➙ Intel Optane PMems to
configure and manage PMems.
• Lenovo XClarity Essentials OneCLI
Some management options are available in commands that are executed in the path of Lenovo XClarity
Essentials OneCLI in the operating system. See https://pubs.lenovo.com/lxce-onecli/download_use_onecli
to learn how to download and use Lenovo XClarity Essentials OneCLI.
Note: * For more information, see the “Startup” section in the LXPM documentation compatible with your
server at https://pubs.lenovo.com/lxpm-overview/.
Notes:
– USERID stands for XCC user ID.
– PASSW0RD stands for XCC user password.
– 10.104.195.86 stands for IP address.
• Goals
– Memory Mode [%]
Select this option to define the percentage of PMem capacity that is invested in system memory, and
hence decide the PMem mode:
– 0%: App Direct Mode
– 1-99%: Mixed Memory Mode
– 100%: Memory Mode
Go to Goals ➙ Memory Mode [%], input the memory percentage, and reboot the system.
Notes:
– Before changing from one mode to another:
1. Back up all the data and delete all the created namespaces. Go to Namespaces ➙ View/
Modify/Delete Namespaces to delete the created namespaces.
2. Perform secure erase on all the installed PMems. Go to Security ➙ Press to Secure Erase to
perform secure erase.
– Make sure the capacity of installed PMems and DRAM DIMMs meets system requirements for the
new mode (see “PMem and DRAM DIMM installation order” in Memory Population Reference).
– After the system is rebooted and the input goal value is applied, the displayed value in System
Configuration and Boot Management ➙ Intel Optane PMems ➙ Goals will go back to the
following default selectable options:
• Scope: [Platform]
• Memory Mode [%]: 0
• Persistent Memory Type: [App Direct]
These values are selectable options for PMem settings, and do not represent the current PMem
status.
Where 20 stands for the percentage of capacity that is invested in system volatile memory.
3. Set the PMem mode.
onecli.exe config set IntelOptanePMEM.PersistentMemoryType "App Direct"
--imm USERID:PASSW0RD@10.104.195.86
Note: Setting PMem App Direct capacity to not interleaved will turn the displayed App Direct regions
from one region per processor to one region per PMem.
• Regions
After the memory percentage is set and the system is rebooted, regions for the App Direct capacity will be
generated automatically. Select this option to view the App Direct regions.
• Namespaces
App Direct capacity of PMems requires the following steps before it is truly available for applications.
1. Namespaces must be created for region capacity allocation.
2. Filesystem must be created and formatted for the namespaces in the operating system.
Each App Direct region can be allocated into one namespace. Create namespaces in the following
operating systems:
– Windows: Use Pmem command.
– Linux: Use ndctl command.
– VMware: Reboot the system, and VMware will create namespaces automatically.
After creating namespaces for App Direct capacity allocation, make sure to create and format filesystem
in the operating system so that the App Direct capacity is accessible for applications.
• Security
– Enable Security
Attention: By default, PMem security is disabled. Before enabling security, make sure all the country
or local legal requirements regarding data encryption and trade compliance are met. Violation could
cause legal issues.
Notes:
• Single PMem passphrases are not stored in the system, and security of the locked units needs to
be disabled before the units are available for access or secure erase.
• Always make sure to keep records of the slot number of locked PMems and corresponding
passphrases. In the case the passphrases are lost or forgotten, the stored data cannot be backed
up or restored, but you can contact Lenovo service for administrative secure erase.
• After three failed unlocking attempts, the corresponding PMems enter “exceeded” state with a
system warning message, and the PMem unit can only be unlocked after the system is rebooted.
To enable passphrase, go to Security ➙ Press to Enable Security.
– Secure Erase
Notes:
– Password is required to perform Secure Erase when security enabled.
– Before executing secure erase, make sure ARS (Address Range Scrub) is done on all PMEMs or on
the specific PMEMs selected. Otherwise, secure erase cannot be started on all PMEMs or the
specific PMEM selected, and the following text message will pop out:
The passphrase is incorrect for single or multiple or all Intel Optane PMEMs selected, or maybe there is
namespace on the selected PMEMs. Secure erase operation is not done on all Intel Optane PMEMs selected.
RAID configuration
Using a Redundant Array of Independent Disks (RAID) to store data remains one of the most common and
cost-efficient methods to increase server's storage performance, availability, and capacity.
RAID increases performance by allowing multiple drives to process I/O requests simultaneously. RAID can
also prevent data loss in case of a drive failure by reconstructing (or rebuilding) the missing data from the
failed drive using the data from the remaining drives.
RAID array (also known as RAID drive group) is a group of multiple physical drives that uses a certain
common method to distribute data across the drives. A virtual drive (also known as virtual disk or logical
drive) is a partition in the drive group that is made up of contiguous data segments on the drives. Virtual drive
is presented up to the host operating system as a physical disk that can be partitioned to create OS logical
drives or volumes.
https://lenovopress.com/lp0578-lenovo-raid-introduction
Detailed information about RAID management tools and resources is available at the following Lenovo Press
website:
https://lenovopress.com/lp0579-lenovo-raid-management-tools-and-resources
Tool-based deployment
• Multi-server
Available tools:
– Lenovo XClarity Administrator
http://sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/compute_node_image_deployment.html
– Lenovo XClarity Essentials OneCLI
https://pubs.lenovo.com/lxce-onecli/onecli_r_uxspi_proxy_tool
– Lenovo XClarity Integrator deployment pack for SCCM (for Windows operating system only)
https://pubs.lenovo.com/lxci-deploypack-sccm/dpsccm_c_endtoend_deploy_scenario
• Single-server
Available tools:
– Lenovo XClarity Provisioning Manager
“OS Installation” section in the LXPM documentation compatible with your server at https://
pubs.lenovo.com/lxpm-overview/
– Lenovo XClarity Essentials OneCLI
https://pubs.lenovo.com/lxce-onecli/onecli_r_uxspi_proxy_tool
– Lenovo XClarity Integrator deployment pack for SCCM (for Windows operating system only)
https://pubs.lenovo.com/lxci-deploypack-sccm/dpsccm_c_endtoend_deploy_scenario
Manual deployment
If you cannot access the above tools, follow the instructions below, download the corresponding OS
Installation Guide, and deploy the operating system manually by referring to the guide.
1. Go to https://datacentersupport.lenovo.com/solutions/server-os.
2. Select an operating system from the navigation pane and click Resources.
3. Locate the “OS Install Guides” area and click the installation instructions. Then, follow the instructions to
complete the operation system deployment task.
Make sure that you create backups for the following server components:
• Management processor
Alternatively, you can use the save command from Lenovo XClarity Essentials OneCLI to create a backup
of all configuration settings. For more information about the save command, see:
https://pubs.lenovo.com/lxce-onecli/onecli_r_save_command
• Operating system
Use your backup methods to back up the operating system and user data for the server.
Where:
Where:
xcc_user_id
The BMC/IMM/XCC account name (1 of 12 accounts). The default value is USERID.
xcc_password
The BMC/IMM/XCC account password (1 of 12 accounts).
Example command is as follows:
Note: The KCS access method uses the IPMI/KCS interface, which requires that the IPMI
driver be installed.
– Remote LAN access, type the command:
[−−bmc <xcc_user_id>:<xcc_password>@<xcc_external_ip>]
Where:
xcc_external_ip
The BMC/IMM/XCC external IP address. There is no default value. This parameter is
required.
xcc_user_id
The BMC/IMM/XCC account name (1 of 12 accounts). The default value is USERID.
xcc_password
The BMC/IMM/XCC account password (1 of 12 accounts).
Note: BMC, IMM, or XCC external IP address, account name, and password are all valid for
this command.
Example command is as follows:
onecli config createuuid SYSTEM_PROD_DATA.SysInfoUUID −−bmc <xcc_user_id>:<xcc_password>@<xcc_
external_ip>
4. Restart the Lenovo XClarity Controller.
5. Restart the server.
Where:
<asset_tag>
The server asset tag number. Type aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa, where
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number.
[access_method]
The access method that you select to use from the following methods:
xcc_user_id
The BMC/IMM/XCC account name (1 of 12 accounts). The default value is USERID.
xcc_password
The BMC/IMM/XCC account password (1 of 12 accounts).
Example command is as follows:
Note: The KCS access method uses the IPMI/KCS interface, which requires that the IPMI
driver be installed.
– Remote LAN access, type the command:
[−−bmc <xcc_user_id>:<xcc_password>@<xcc_external_ip>]
Where:
xcc_external_ip
The BMC/IMM/XCC IP address. There is no default value. This parameter is required.
xcc_user_id
The BMC/IMM/XCC account (1 of 12 accounts). The default value is USERID.
xcc_password
The BMC/IMM/XCC account password (1 of 12 accounts).
Note: BMC, IMM, or XCC internal LAN/USB IP address, account name, and password are all
valid for this command.
Example command is as follows:
Note: The power-control button will not function until approximately 5 to 10 seconds after the server has
been connected to power.
1. Make sure that the power-control button is working correctly:
a. Disconnect the server power cords.
b. Reconnect the power cords.
c. (Trained technician only) Reseat the operator information panel cable, and then repeat steps 1a and
1b.
• (Trained technician only) If the server starts, reseat the operator information panel. If the problem
remains, replace the operator information panel.
• If the server does not start, bypass the power-control button by using the force power-on jumper.
If the server starts, reseat the operator information panel. If the problem remains, replace the
operator information panel.
2. Make sure that the reset button is working correctly:
a. Disconnect the server power cords.
b. Reconnect the power cords.
c. (Trained technician only) Reseat the operator information panel cable, and then repeat steps 2a and
2b.
• (Trained technician only) If the server starts, replace the operator information panel.
• If the server does not start, go to step 3.
3. Make sure that both power supplies installed in the server are of the same type. Mixing different power
supplies in the server will cause a system error (the system-error LED on the front panel turns on).
4. Make sure that:
• The power cords are correctly connected to the server and to a working electrical outlet.
• The type of memory that is installed is correct.
• The DIMMs are fully seated.
• The LEDs on the power supply do not indicate a problem.
• The processors are installed in the correct sequence.
5. Reseat the following components:
a. Operator information panel connector
b. Power supplies
The server immediately displays the POST Event Viewer when it is turned on
Complete the following steps until the problem is solved.
1. Correct any errors that are indicated by the light path diagnostics LEDs.
2. Make sure that the server supports all the processors and that the processors match in speed and
cache size.
You can view processor details from system setup.
To determine if the processor is supported for the server, see https://serverproven.lenovo.com/.
3. (Trained technician only) Make sure that processor 1 is seated correctly
4. (Trained technician only) Remove processor 2 and restart the server.
5. Replace the following components one at a time, in the order shown, restarting the server each time:
a. (Trained technician only) Processor
b. (Trained technician only) System board
Note: Each time you install or remove a memory module, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Make sure that:
• No error LEDs are lit on the operator information panel.
• No memory module error LEDs are lit on the system board.
• Memory mirrored channel does not account for the discrepancy.
• The memory modules are seated correctly.
• You have installed the correct type of memory module (see “Specifications” on page 3 or “Intel
Optane DC Persistent Memory (DCPMM) setup” in Setup Guide “DC Persistent Memory Module
(DCPMM) setup” on page 76 for requirements).
• After changing or replacing a memory module, memory configuration is updated accordingly in the
Setup Utility.
• All banks of memory are enabled. The server might have automatically disabled a memory bank when
it detected a problem, or a memory bank might have been manually disabled.
• There is no memory mismatch when the server is at the minimum memory configuration.
• When DCPMMs are installed:
a. If the memory is set in App Direct or Mixed Memory Mode, all the saved data have been backed
up, and created namespaces are deleted before any DCPMM is replaced.
Notes: When DCPMMs are installed, run diagnostics based on the mode that is set presently:
• App Direct Mode:
– Run Memory Test for DRAM memory modules.
– Run DCPMM Test for DCPMMs.
• Memory and Mixed Memory Mode:
Run both Memory Test and DCPMM Test for DCPMMs.
5. Reverse the modules between the channels (of the same processor), and then restart the server. If the
problem is related to a memory module, replace the failing memory module.
Note: When DCPMMs are installed, only adopt this method in Memory Mode.
6. Re-enable all memory modules using the Setup utility, and then restart the server.
7. (Trained technician only) Install the failing memory module into a memory module connector for
processor 2 (if installed) to verify that the problem is not the processor or the memory module connector.
8. (Trained technician only) Replace the system board.
A Lenovo optional device that was just installed does not work.
1. Make sure that:
• The device is supported for the server (see https://serverproven.lenovo.com/).
• You followed the installation instructions that came with the device and the device is installed
correctly.
• You have not loosened any other installed devices or cables.
• You updated the configuration information in system setup. When you start a server and press the
key according to the on-screen instructions to display the Setup Utility. (For more information, see the
“Startup” section in the LXPM documentation compatible with your server at https://pubs.lenovo.com/
lxpm-overview/.) Whenever memory or any other device is changed, you must update the
configuration.
2. Reseat the device that you have just installed.
3. Replace the device that you have just installed.
On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and
support are available at:
http://datacentersupport.lenovo.com
Note: This section includes references to IBM web sites and information about obtaining service. IBM is
Lenovo's preferred service provider for ThinkSystem.
You can find the product documentation for your ThinkSystem products at https://pubs.lenovo.com/
You can take these steps to try to solve the problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any optional devices are turned on.
• Check for updated software, firmware, and operating-system device drivers for your Lenovo product. The
Lenovo Warranty terms and conditions state that you, the owner of the Lenovo product, are responsible
for maintaining and updating all software and firmware for the product (unless it is covered by an
additional maintenance contract). Your service technician will request that you upgrade your software and
firmware if the problem has a documented solution within a software upgrade.
• If you have installed new hardware or software in your environment, check https://
serverproven.lenovo.com/ to make sure that the hardware and software is supported by your product.
• Go to http://datacentersupport.lenovo.com and check for information to help you solve the problem.
– Check the Lenovo forums at https://forums.lenovo.com/t5/Datacenter-Systems/ct-p/sv_eg to see if
someone else has encountered a similar problem.
You can solve many problems without outside assistance by following the troubleshooting procedures that
Lenovo provides in the online help or in the Lenovo product documentation. The Lenovo product
documentation also describes the diagnostic tests that you can perform. The documentation for most
systems, operating systems, and programs contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the documentation for the operating
system or program.
Gather the following information to provide to the service technician. This data will help the service
technician quickly provide a solution to your problem and ensure that you receive the level of service for
which you might have contracted.
• Hardware and Software Maintenance agreement contract numbers, if applicable
• Machine type number (Lenovo 4-digit machine identifier)
• Model number
• Serial number
• Current system UEFI and firmware levels
• Other pertinent information such as error messages and logs
Contacting Support
You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to https://datacentersupport.lenovo.com/
serviceprovider and use filter searching for different countries. For Lenovo support telephone numbers, see
https://datacentersupport.lenovo.com/supportphonelist for your region support details.
D H
dc power LED 21, 23 handling static-sensitive devices 54
DCPMM 75–78, 80, 82–85 hard disk drive activity LED 13–14
Printed in China
*1PSP47A24294*