The purpose of this manual is to provide information and clarity for customers on the rules of Retail

Competition and Open Access (RCOA) issued by the Energy Regulatory Commission (ERC) and the
Department of Energy (DOE). These rules and regulations are subject to change by the ERC and the
DOE at any given time.

Copyright 2021

This Retail Competition and Open Access protocol guide is owned by MERALCO and is protected by
copyright and other intellectual property rights. Except in citing brief passages in books, articles,
reviews, legal papers, and judicial or other official proceedings, no portion of this guide may be copied
or reproduced in books, pamphlets, outlines, or notes; whether printed, mimeographed, typewritten, or
copied in different electronic devices, or in any other form, for distribution or sale, without the written
consent of MERALCO, as allowed by the Intellectual Property Code.
TABLE OF
C ONTENTS
An Introduction to Retail Competition
01 What is RCOA?
02 The RCOA Timeline
03 Industry Players
04 Electricity Supply Chain

Shifting to Retail Competition

07 Step 1: Determining Qualification
10 Step 2: Knowing Your Needs
11 Step 3: Requesting for Your Load Profile
13 Step 4: Choosing Your Supplier
14 Step 5: Preparing for the Switch
15 Step 6: Submitting the Requirements

After Switching to Retail Competition

18 Keeping You Connected
19 Glossary
20 References
20 Contact Us
An Introduction to Retail Competition
and Open Access (RCOA)
 Retail Competition and Open Access is part of the Republic Act 9136, otherwise known
as the Electric Power industry Reform Act (EPIRA) of 2001. It allows CONTESTABLE
WHAT IS RCOA? CUSTOMERS to choose their preferred retail electricity suppliers, as opposed to Captive
Markets who must stay with their respective Distribution Utilities (DUs) for their
electricity requirements. RCOA aims to achieve the following:

R COA ENVISIO NS C onsumer Empowerment 1

“The power of choice”

Consumer Empowerment
Promotes customer CHOICE on their energy H igher Efficiency
Open competition facilitates and encourages reforms in the
2
requirements, terms, and conditions. industry, resulting in greater quality, reliability, security, and
affordability of the supply of electric power.

Competitive Rates
Buying and selling of electricity from more retail O pen Access
"Free and fair competition" – open access to transmission and
3
electricity suppliers at reasonable prices. distribution networks/facilities.

An Interactive Market
I nteractive Market 4
Free and fair competition. Promotes more market Opens up the possibility of more online transactions, more
electricity trading.
transactions and electricity trading.

Industry Efficiency C ompetitive Rates

Prices will be market-driven and competitive
5

Encourages reforms in the industry for greater quality,

reliability, security, and affordability of the electric
supply. E nergy Knowledge Advantage 6
Better understanding of energy requirements can help in
negotiating for more fair and reasonable rates.

1
 RCOA TIMELINE

2013 2014 2015 2016 2017 2018 2019 2020 2021

onwards

26 June 26 June 26 February 26 January 26 February 2021

Start of Initial Contestability is lowered to Previous schedule Central Registration Body Contestability is lowered to
Commercial Run Phase 2 (750 to 999kW) for mandatory (CRB) starts allowing Phase 3 (500 to 749kW)
Voluntary Migration: Phase
Voluntary Migration contestability of Phase 1 voluntary contestability of per ERC Resolution No. 12,
1 (1MW & Up) customer, but was both Phases 1 and 2 Series of 2020
subjected to SC-TRO[1]
Voluntary Migration

26 April 26 April 25 July 2021

CRB (Central ERC releases rules on Central Registration Body
Registration Body) Supplementing the (CRB) implements seven
implements voluntary Switching and Billing (7) Working Day Reduced
contestability of Phase 1 Process and Adopting a Switching Timeline[3]
only Disconnection Policy for
Contestable Customers

1
In 27 February 2021, the Supreme Court released a Temporary
24 December 26 January 2023 26 January 2022
Restraining Order on the implementation of ERC Resolution No.
DOE[2] allows ERC’s proposed effective ERC’s proposed effective
28, Series of 2016 (Revised Timeframe for Mandatory Contest-
voluntary contestability of date for Phase 5 (10kW to date for Phase 4 (100kW
ability, amending Resolution No. 10, series of 2016 entitled to 499kW) contestability
Revised Rules for Contestability), which provides, among other Phases 1 and 2 99kW) contestability.
and Retail Aggregation.
things, the mandatory contestability. *Based on ERC Draft Resolution,
2 subject to final issuance *Based on ERC Draft Resolution,
DOE Circular DC2017-12-0013 subject to final issuance
3
DOE DC2021-06-0012

2
 INDUSTRY PLAYERS

Supervises Promotes competition,

among others
REGULATORS

restructuring of Acts as the Governs and

the electricity Enforces rules,
Central oversees the
industry regulations including
Registration operations of
issuances of permits
Formulates Body (CRB) the IEMOP
and licenses
policies, rules of the
Resolves cases (rates Operates the
and regulations wholesale
and other cases) and Wholesale
necessary to and retail
disputes and Retail
implement ENERGY market
DEPARTMENT INDEPENDENT ELECTRICITY Markets PHILIPPINE ELECTRICITY
EPIRA’s REGULATORY Promotes consumer MARKET OPERATOR OF THE MARKET CORPORATION
OF ENERGY objectives COMMISSION interest PHILIPPINES (IEMOP) (PEMC)
POWER INDUSTRY

LOCAL

RES RES SOLR

GENERATION TRANSMISSION DISTRIBUTION RETAIL METERING SUPPLIERS

COMPANIES PROVIDER UTILITIES SERVICES PROVIDER

I am free to choose
END-USERS

my own suppler.

The most important player

in Retail Competition and
Open Access

CONTESTABLE
CUSTOMERS

3
THE ELECTRICITY SUPPLY CHAIN BEFORE RCOA

WESM
Wholesale Electricity
Spot Market

Generation Venue for trading of Transmission

Generation Companies (GenCos) electricity. Currently The National Grid Corporation of
supply power either through contracts operated by the the Philippines (NGCP) transfers
with the Distribution Utilities (DU) or Independent Electricity high-voltage power from the GenCos
through the Wholesale Electricity Spot Market Operator of the to the substations of the DU.
Market (WESM). Philippines (IEMOP).

Customer Distribution
Captive Market “The DU The DU procures energy from the
is my power provider” GenCos and/or Wholesale Electricity
Spot Market (WESM) and distributes
energy to its customers.

4
THE ELECTRICITY SUPPLY CHAIN AFTER RCOA

WESM
Wholesale Electricity Customer
Spot Market
Captive Market
“The DU is my power provider”

Customer
Generation Transmission Distribution Contestable Market
Gencos supply power The National Grid The DU procures energy “I am free to choose my
own supplier.”
either though Corporation of the from the Gencos and/or
contracts with the Philippines (NGCP) Wholesale Electricity Spot
DUs and suppliers or transfers high-voltage Market (WESM), distributes
through the Wholesale power from the GenCos energy to its customers, and
Spot Electricity to the substations acts as the Retail Metering
Market (WESM). of the DU. Services Provider.
DOE Department Circular
2021-06-0012, Section 2.4.4.

Supply
Retail Electricity Supplier (RES)/Local RES/Supplier
of Last Resort (SoLR) transacts with GenCos, WESM,
and DUs on behalf of the contestable customer to
get the best value for the customer’s money.

5
Shifting to Retail Competition
STEP 1: DETERMINING QUALIFICATION

Become Qualified

Determining Knowing Requesting for

Qualification Your Needs Your Load Profile
Step 1 Step 2 Step 3

Choosing Preparing for Submitting the

Your Supplier The Switch Requirements
Step 4 Step 5 Step 6

7
 STEP 1: DETERMINING QUALIFICATION

How does a customer become qualified? How does a customer know that he/she
is already qualified?
There are thresholds and criteria set Phase 1
by the Regulators that you must meet. Prior to February 2021, qualified Contestable Customers
Existing Customers: Past 12-month average historical
(Phase 1& 2) were issued a Certificate of Contestability
monthly peak demand of ≥ 1 MW
(CoC) by the ERC. A CoC serves as proof of a customer’s
In the past, qualified Contestable Newly-Connected Customers: Forecasted monthly peak eligibility to choose his/her own retail electricity supplier.
Customers (Phase 1 & 2) were issued demand of 3 MW
Starting February 2021, In lieu of Certificate of
a Certificate of Contestability (CoC) Newly-connected Customers: Forecasted average monthly Contestability, the billing statement shall be used as
by the ERC. peak demand between 1 MW and 3 MW is required to have Proof of Contestability. Upon receiving said notification,
a monthly peak demand of ≥1 MW for 3 consecutive the contestable customer may now join the contestable
months. An End-user that has been in operation for less
CoCs were issued either directly to the market.
than twelve (12) months upon the Open Access Date shall
Contestable Customers or delivered
be considered a newly connected End-user.
through its Distribution Utility.
Phase 2
Starting February 2021, Billing
Statement shall be used as Proof of Existing Customers: Past 12-month average historical monthly
Contestability and will be delivered peak demand of ≥ 750 kW
directly to Contestable Customers
under Phases 1, 2 & 3. Phase 3

Switching to a supplier is currently Existing Customers: Past 12-month average historical monthly
voluntary. peak demand of ≥ 500 kW

8
STEP 1: DETERMINING QUALIFICATION

Can a Contestable Customer switch back to the Captive Market?

Yes, but only upon meeting the demand threshold requirement and approval by the ERC. A
Contestable Customer who has migrated to the contestable market shall no longer be
allowed to revert to the captive market. However, in instances where the average peak
demand for a six-month period has decreased to less than 25% of the threshold where it
qualifies, and the same is not due to seasonal demand, a
Contestable Customer may send a written request to the ERC, with a confirmation from
the RES or SoLR, that the demand level decreased by such amount.

9
STEP 2: KNOWING YOUR ENERGY To get the best supplier suited for you and your business, you must first know
your needs. This will help you make an informed choice and get the best value
REQUIREMENT for your money. Consider the following:

1. Learn about your power usage information

ELEC
TRIC
ITY

2. Know your consumption forecast

3. Know your Load Profile. You may

request this from your DU, as needed.

Know Your Needs

Review power usage

Request for you Load Profile

One-time free 12-month data

10
 The Load Profile (LP) contains the information of your consumption
STEP 3: REQUESTING FOR YOUR LOAD behaviors and patterns based on specified intervals in a given time
period. The LP data is the interval data of active demand (kilowatt –
PROFILE kW) and energy (kilowatt-hour – kWh) consumption.

The tables to the right present the applicable fees on requests for load profile data and Schedule of Applicable Fees for Load Profile Data Requests
load profile data with analysis. Subsequent requests for load profile data shall be subject to a fee, as
approved by the ERC. Requests for load profile data beyond 12 months shall
Know the type of LP data request be subject to a fee amounting to P5,000, exclusive of 12% VAT. Table 1
presents the schedule of applicable fees for load profile data requests.
LP data
Schedule of Fees for LP Data with No analysis
Numerical values of the interval data of active demand (kW) and energy
consumption (kWh) LP Data Request Fee LP Data Request Fee
(Base Amount) (Inclusive of 12%VAT)
Initial request is free. (Data for 12 months prior to your request date.)
Subsequent requests will have corresponding fees, as approved by the ERC. P 5,000/month of requested LP Data P 5,600/month of requested LP Data

Note: This price matrix is subject to changes in rates.

LP data with analysis
LP data with analysis - numerical values of the interval data of active demand On the other hand, request for load profile data with analysis shall be subject to a
(kW) and energy consumption (kWh) with graphical representations and analyses different pricing scheme depending on the period covered. Table 2 presents the
Initial and subsequent requests will have corresponding fees. schedule of applicable fees for requests for load profile data with analysis.

Schedule of Fees for Load Profile Data with Analysis Requests

Contestable customers are allowed to request and receive load profile data through an LP Data with LP Data with
authorized officer or designated representative. Requested Period Analysis Request Fee Analysis Request Fee
(Base Amount) (Inclusive of 12%VAT)
Contestable customers, through an authorized officer or designated representative, are 1 month P 15,000 P 16,800
allowed to request and receive load profile data. 3 months P 42,000 P 47,040
(P 14,000/month)

6 months P 72,000 P 80,640

(P 12,000/month)

12 months P 120,000 P 134,400

(P 10,000/month)

Note: This price matrix is subject to changes in rates.

11
 The Load Profile (LP) contains the information of your consumption
STEP 3: REQUESTING FOR YOUR LOAD behaviors and patterns based on specified intervals in a given time
period. The LP data is the interval data of active demand (kilowatt –
PROFILE kW) and energy (kilowatt-hour – kWh) consumption.

All applicable charges and fees on requests for load profile data are required to be paid in full.

The information reflected in your load profile data should be considered confidential and proprietary.
It can be used for your demand or load-side management.

Make the request

Requirements

1. Submit the following completed documents to Meralco through your assigned

Relationship Manager.
a. Letter from the CEO, COO, General Manager, or President requesting for LP data.
If the persons mentioned are unable to write the required letter, please prepare
the following:
Authorization Letter or Secretary’s Certificate
Latest General Information Sheet (GIS)
Photocopy of valid government-issued ID
Signature of the receiving personnel
b. Accomplished Load Profile Data Request Form signed by the CEO, COO, General
Manager or President.
In case data shall be received by those other than the authorized recipients, the
receiving personnel must present:
Notarized Special Power of Attorney (SPA)
Photocopy of valid government-issued ID
Signature of the receiving personnel

The requested LP data will be given to customers via password protected email.

12
STEP 4: CHOOSING YOUR SUPPLIER

Contestable Customer
You have different ways of procuring
energy through your RES.

Supplier
Make sure to contract with an
ERC-licensed RES in order to get the:
Best pricing option
Best design for your energy needs

13
STEP 5: PREPARING FOR THE SWITCH

Timeline to remember PRIOR to switch date:

60 days Contestable Customer (CC) to notify DU

of proposed switch date

30 days CC notify DU of signed Retail

Supply Contract

Submission of signed & notarized con-

16 days tracts, Attestation to Supplier and set-

tlement of outstanding balance

10 days Submission of signed Meter Installation

Registration Form to Supplier

07 days
working Ensure Complete Switch requirements.

14
 STEP 6: SUBMITTING THE
REQUIREMENTS

Initial Switch From the customer to the CRB via the RES or SoLR:
For the Checklist requirements, please refer to IEMOP website at
If you are transferring from Captive Market to Contestable Market www.iemop.ph/market-reports/retail-registration-forms-and-templates/

From the customer to the DU:

Advice the DU on the planned switch at RCOA-compliant Regular Switch
least 60 days prior to effectivity of its installed meters
Retail Supply Contract with a Retail If you are transferring from one supplier to another
Electricity Supplier
From the supplier to the DU:
Settlement of all arrears with the Signed and notarized Required DWS deposit is settled prior to switch
DU prior to the switch Connection Agreement

From the DU to the Supplier:

From the customer to DU for Dual Billing cases: Submission of applicable Attestation, signed and notarized
Signed and notarized Distribution Required Distribution Wheeling
Wheeling Services Agreement Services (DWS) deposit is settled
(DWSA) prior to switch From the customer to DU for Dual Billing cases
Signed and notarized Distribution Required DWS deposit is
Wheeling Services Agreement settled prior to switch
From the supplier to the DU for single billing cases:
(DWSA)
Signed and notarized DWSA Required DWS deposit is
settled prior to switch
Change in Billing Scheme
From the DU to the RES:
If you are changing from one billing scheme to another (i.e. Single to Dual Billing, or
The DU-MSP shall submit Metering The DU-NSP/RMSP shall provide
vice versa)
Installation Registration Form (MIRF) applicable Attestations, duly signed
and other attachments to the CRB and notarized. From the customer to the DU:
via Central Registration and
Approach your Relationship Manager regarding your chosen billing option.
Settlement System (CRSS) upon
request by the Supplier

15
 STEP 6: SUBMITTING THE
REQUIREMENTS

Who is my Supplier of Last Resort (SoLR)?

Generation kWh x WESM or 10%
= bilateral contract price, +
As a Distribution Utility, MERALCO is designated by the ERC as the SoLR in its franchise area. SoLR Charge premium
whichever is higher
service is not a service provided to the captive market and is not a Retail Electricity Supplier (RES) service
provided by the DU. It is an ERC-regulated service meant as a back-up supply of the Contestable Custom-
ers during a Last Resort Supply Event, or when a Contestable Customer is unable to contract a willing
supplier by the deadline set by ERC for the mandatory switch to the Contestable Market. MERALCO-SoLR Requirements:

When would I need a Supplier of Last Resort (SoLR)?

Signed SoLR 2-month bill deposit
contract with the DU
2 Last Resort Supply Event

The RES/Local RES has ceased to operate Other requirements by the CRB, as may be deemed
1
The RES License has been revoked applicable

The Distribution Wheeling Services agreement between the

When an end-user is not able to
RES and DU has been terminated *The customer may switch out of SoLR as soon as it is able to find a
find a supplier by the deadline
set by the ERC for the manda- The RES/Local RES is no longer permitted to trade energy supplier, provided all obligations with the SoLR are settled.
tory switch to the Contestable in the WESM
Market.
The RES/Local RES has given notice to the ERC that it no
longer will provide supply services
Any other similar event which the ERC may deem as Last
Resort Supply Event

What are the implications?

As a SoLR customer of MERALCO, generation rates shall be based on the prices in the Wholesale
Electricity Spot Market (WESM) or bilateral contract price (whichever is higher) and a 10% premium to
cover for the administrative fees related to the service.

16
After Switching to Retail
Competition and Open Access
 KEEPING YOU CONNECTED

Billing Power Interruption

ERC Resolution No. 9 Series of 2018, Article III: The DU will advise both customers and the RES of any pre-arranged
Section 1. A Contestable Customer may choose from Single or Dual/- power interruptions.
Multiple Billing schemes as long as that customer maintains the You may get in touch with both the DU and your RES representatives
chosen billing option for at least one year. in case of power interruption and when assistance is needed on
Section 3.4 A Contestable Customer shall send a request for a change lineside facilities.
in billing scheme to the incumbent RES at least 30 days prior to the
start of intended billing scheme.
Requests for Service Modifications

Payments & Collection You may course your request for change in load and other service
modifications to the DU. It is advisable that you notify your Supplier
of any service modifications.
Settle your electric bill in full
Any existing bill deposits resulting from the modification will be
Supplier settles DWS bill with the DU
collected from your RES. Conversely, bill deposits shall be collected
A Contestable Customer settles DWS bill with the DU from customers who are under the Dual Billing Program.
if under Dual Billing

Disconnection Customer Assistance

The DU executes disconnection and reconnection of an electric service You may get in touch with the DU and the supplier for your electric
Supplier may request the DU, through the CRB, to execute disconnection concerns or issues.
(and/or reconnection) of its customer’s electric service, to manage Contact the supplier for concerns regarding generation rates and
unpaid bills commercial arrangements.
The DU may disconnect and/or reconnect customers of suppliers, subject Contact the DU for the physical connection to the grid.
to CRB’s notice in case a supplier fails to pay the DWS bill to the DU, or The supplier and the DU work together to resolve matters that may
in the case of Dual Billing customers where the customer fails to pay be under their concern.
their DWS Bills Contact your Relationship Manager for more details.

18
 GLOSSARY

Captive Market Last Resort Supply Event

Electricity end-users who can only procure their energy supplies from the franchise DU An event where a contestable customer ceases to receive service from its supplier or an event where a
contestable customer fails to choose a RES, as stated in the Rules for the Supplier of the Last Resort.
Certificate of Contestability
Certification provided by the ERC to an end-user who has met the eligibility criteria to qualify for a Open Access
particular phase of RCOA. The CoC is a requirement for initial switch of the customer. The system of allowing any qualified person the use of transmission and/or distribution system and
associated facilities subject to the payment of transmission and/or distribution retail wheeling rates duly
Central Registration Body (CRB) approved by the ERC, as stated in the Rules for the Supplier of the Last Resort.
An independent entity assigned to undertake the required processes, information technology, and
Retail Metering Services Provider
other systems capable of handling customer switching and information exchange among retail
electricity market participants. A person or entity authorized to provide metering services to contestable customers and registered with
Central Registration Body in that capacity in accordance with Chapter 2 of Retail Rules Manual.
Central Registration and Settlement System (CRSS)
Regular Switch
A Business-to-Business system of CRB for registration.
The commercial transfer of a Contestable Customer from one RES or SoLR to another RES or SoLR.
Contestable Customer
Electricity end-users who meet the eligibility requirements for contestability and threshold level set
Retail Competition
by the ERC to qualify in the Contestable Market. The provision of electricity to end-users in the contestable market by the suppliers through Open Access

Contestable Market Retail Electricity Supplier

Electricity end-users who have a choice on their supplier electricity, as may be determined by Any person or entity authorized by the ERC to sell, broker, market or aggregate electricity to end-users
the ERC in accordance with the Act. in the Contestable Market.

Distribution Utility Retail Supply Contract

Any electric cooperative, private corporation, government-owned utility, or existing local government The contract entered into by and between the Contestable Customer and the Retail Electricity
unit which has an exclusive franchise to operate a distribution system in accordance with its Supplier for the supply of electricity that may include provisions for other value-added services.
franchise and the Act, including DUs operating in the Economic Zones.
Single Billing
Dual Billing A billing system whereby a Contestable Customer receives only one consolidated bill issued by a
A billing system whereby a Contestable Customer receives separate bills from its RES, WESM (if RES which includes the DU's wheeling charges.
applicable) and from its DU.
Supplier of Last Resort
EPIRA A regulated entity designated by the ERC to serve end-users in the contestable market following a
Last Resort Supply Event.
Refers to the Electric Power Industry Reform Act of 2001enacted through Republic Act No. 9136.
Switch or Switching
Initial Switch
The commercial transfer of a Contestable Customer from the DU to a RES or SOLR and/or from one
The commercial transfer of a Contestable Customer from the DU as its supplier under a regulated
supplier to another.
service to a RES or SoLR.
Source: ERC Resolution No. 9 Series of 2018

19
CONTACT US REFERENCES

To learn more about RCOA and switch-related procedures, you may get in touch DC2021-06-0012 - Provisions to promote participation in the Retail Competition
with the following offices within MERALCO: Electric Power Industry Reform Act of 2001 (EPIRA)
ERC Resolution No. 2 Series of 2010 (Amended DSOAR as of February 2010)
MERALCO Competitive Market Group ERC Resolution No. 2 Series of 2008, A Resolution Adopting the Rules for Contestability
(also acts as MERALCO-SoLR) ERC Resolution No. 2 Series of 2006, A Resolution Adopting the Rules on the Supplier of Last
group.competitive.market@meralco.com.ph Resort (SOLR)
ERC Resolution No. 2 Series of 2012, A Resolution Adopting the Transitory Rules for the
Manila Electric Company (MERALCO)
Implementation of Open Access and Retail Competition
16210
ERC Resolution No. 11, Series of 2016, A Resolution Imposing Restrictions on the Operations of
www.meralco.com.ph
Distribution Utilities and Retail Electricity Suppliers in the Competitive Retail Market
customercare@meralco.com.ph
ERC Resolution No. 10, Series of 2016, A Resolution Adopting the Revised Rules for Contestability
For large corporations and national government accounts, please contact your ERC Resolution No. 28, Series of 2016, Revised Timeframe for Mandatory Contestability, Amending
Relationship Manager, or email corporatepartners@meralco.com.ph. Resolution No. 10, Series of 2016 Entitled Revised Rules for Contestability
ERC Resolution No. 9, Series of 2018, Resolution Adopting the ERC Rules Supplementing the
For SMEs, get in touch with your Biz Partner Manager or email biz@meralco.com.ph.
Switching and Billing Process and Adopting a Disconnection Policy for Contestable Customers.
ERC Resolution No. 12 series of 2020, A Resolution prescribing the timeline for the
For any other concerns, you may reach the following governing bodies:
Implementation of Retail Competition and Open Access (RCOA)
Independent Electricity Market Operator of the Philippines (IEMOP) Department of Energy Circular No. DC 2015-06-0010 Providing Policies to Facilitate the Full
Trunk Line (632) 5318-WESM (9376) Implementation of Retail Competition and Open Access (RCOA) in the Philippine Electricity Power
Fax (632) 8 636-0802/634-0985 Industry
For market news and advisories Department of Energy Circular No. DC 2013-07-001 Promulgating the Retail Market Manuals for the
info@iemop.ph Implementation of Retail Competition and Open Access and Providing for Transitory
For registration assistance and inquiries Arrangements
registration@iemop.ph Department of Energy Circular No. DC 2013-07-0013 Providing Supplemental Policies to Empower
(632) 5 318-9376, dial 9 + loc. 229, 239, 302, or 366 the Contestable Customers under the Regime of Retail Competition and Open Access and Ensure
Greater Competition in the Generation and Supply Sectors of the Philippine Electric Power Industry
Helpdesk: WESM Helpdesk Ticketing System
Department of Energy Circular No. DC 2016-04-0004 Providing Timelines for Compliance with the
(632) 5 318-9376/914-0520 to 24
Full Implementation of Retail Competition and Open Access in the Philippine Electric Power Industry
Energy Regulatory Commission (ERC) www.erc.gov.ph
(+632) 8914-5000 www.buyyourelectricity.com.ph
(+632) 8689-5393 www.doe.com.ph
contestable@erc.gov.ph www.wesm.ph

Department of Energy (DOE)฀

Energy Center, 34th St., Rizal Drive, Bonifacio Global City, Taguig City,
Philippines 1632
Trunkline Number: (632) 8479-2900
www.doe.com.ph

20