Pearson Vue Online Proctored Exam (OnVUE)

How to schedule and take your exam from your home or office
*Click on Each step to skip to the appropriate Instructions

1. Evaluate 2. Schedule
Evaluate whether taking your APICS exam Instructions for scheduling an online
online is a good option for you proctored APICS exam appointment

3. Setup 4. Check-In
Instructions for setting up your testing area Instructions for launching an online proctored
and configuring your computer for the exam APICS exam
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 1. Evaluate
Evaluate whether taking your APICS exam online is a
viable option
Is Online Proctored Testing Right for You? Help

If you are interested in taking your exam online though OnVUE, you must complete the following activities to
evaluate if you are able to do so:

1. Perform a system test by visiting the OnVue Exam Delivery Page

(the system test does not check connection stability nor reliability)

2. Review exam information in the OnVUE Exam Delivery page, including:

a. Exam Policies and Rules
b. System Requirements
c. Admission Steps
d. Identification Policy

3. Review pertinent information on the ASCM website, including:

a. OnVUE Online Exam Setup Checklist
b. The APICS Exam Handbook

Important Note: Do not attempt to take an APICS exam online if you do not have a completely stable internet
connection. ASCM strongly advises against using wireless internet – especially mobile hotspots - when
taking an online proctored APICS exam.
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Is Online Proctored Testing Right for You? (Continued) Help

Please note the following country restrictions as well:

1. Country Restrictions
a. Online proctored exams cannot be taken within the following countries due to government restrictions:
▪ China
▪ Cuba
▪ Iran
▪ North Korea
▪ South Korea
▪ Sudan
▪ Thailand
▪ Japan
▪ Syrian Arab (Republic/Syria)

Note: If you plan to take your exam in any of these countries, please choose test from a local test center
instead of online.

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 2. Schedule
Instructions for scheduling an online proctored
APICS exam appointment
Step 1 - Login Help

In order to purchase an APICS exam,

you need to be logged in to your
account.

To do so:
1. Go to ascm.org

2. Click “Login”

3. Enter your username and

password

4. Click LOGIN

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Step 2 – Launch Scheduling Process Help

If you have not validated your

information already, you will be
prompted to do so during this step.

To do so:

1. Go to “My ACCOUNT”

2. Click “Certifications” on the left

side of your screen

3. Click “Exams”

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Step 2 – Launch Scheduling Process (Continued) Help

3. Scroll down to the Your Exams

section

4. Click “Schedule Exam”

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Step 3 – Select a Testing Platform Help

Note: Selecting “At a home or office”

will schedule an online proctored
testing appointment.

1. Select “Online at my
home or office”

2. Review information about

testing space and ID
requirements, and what
to expect.

3. Click “Next”

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Step 4 – Agree to OnVUE Online Testing Policies Help

1. Read and agree to each policy

Note: You will need to click the checkbox
next to each policy and agree to each of
them

Notice: Read each section carefully

2. Click “Next”

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Step 5 – Exam Details Help

1. Confirm the exam that you

will be taking

2. Click “Next”

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Step 6 – Select an Appointment Help

1. Using the calendar tool,

select an available date
Note: You will only be able to select
dates available to schedule within
the validity period of your ATT.

ATT expiration date is visible within

the Credentials section in My
Account.

2. Select a time display option

3. Select an appointment time

Important Note: Online exams are offered

24 hours a day. We ask that you be
cognizant of your AM/PM selection.

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Step 7 – Confirm Appointment Details Help

1. Confirm that all of your

appointment details are
correct

2. Confirm that your contact

information is correct.

2. Click “Next”

Important Note: Closing out of this screen

will abort the scheduling process.

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Step 8 – Agree to APICS Testing Policies Help

1. Read through the APICS

testing policies carefully

2. Click “Accept” to continue

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Step 9 – Lock in Your Appointment Help

1. Click “Submit Order” to

finish

Important Note: Closing out of

this screen without clicking
“submit order” will abort the
process.

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 3. Setup
Instructions for scheduling an online proctored
APICS exam appointment
Setup Your Testing Area Help

You must setup your testing area and configure your computer before
online proctored testing appointment begins.
Note: ASCM recommends completing the setup process at least one day before an online
proctored exam appointment.

1. Remove all prohibited items from the testing area

▪ A list of prohibited items is found in the OnVUE Exam Delivery Page and in the
APICS Exam Handbook

2. Inform everyone who may attempt to contact you during your

appointment that you will not be reachable during the exam
▪ Interacting with your cell phone during the exam without being instructed to do
so by the proctor – however briefly - will result in the termination of your testing
session and exam fees forfeit.

3. Complete both parts of the OnVUE Online Proctored Exam Setup

Checklist on the ASCM website
▪ Part 1 – Testing Area Setup
▪ Part 2 – Computer configuration

Important Note: Pearson VUE strongly recommends using a wired internet connection and connecting
your computer to a wall power source. Do not use Wifi. Do not rely on battery power.
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Tips for Taking an OnVUE Online Proctored Exam Help

Here are a few tips you should know before you sit for your OnVUE online proctored exam:

✓ Your computer must have a webcam, microphone, and internet speed that satisfy system requirements and should be turned on/up for
your exam

✓ These exams are taken seriously, so please prepare your room as if it was a live test center

✓ The exam must be taken in a walled room, with a closed door and without distractions. This also means that if there are others in your
home/office, they must not be visually or audibly detected during your exam

✓ Do not leave sight of your webcam during your exam; your exam will be terminated and your exam fees forfeited

✓ To secure the integrity of these exams, no breaks will be allowed during the entirety of your exam.

Visit Pearson VUE’s test-taker FAQ page to review frequently asked. If any of the rules are violated during your
exam, your exam may be stopped by the proctor and you will not be permitted to continue.

APICS strongly recommends completing the OnVUE Online Proctored Exam Setup Checklist before starting the
check-in process.

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 4. Check In
Instructions for scheduling an online proctored
APICS exam appointment
Step 1 - Login Help

In order to purchase an APICS

exam, you need to be logged in
to your account.

To do so:
1. Go to ascm.org

2. Click “Login”

3. Enter your username and

password

4. Click “Log in”

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Step 2 – Access Pearson VUE Dashboard Help

1. Go to My ACCOUNT

2. Click “Certifications” on the left

side of your screen

3. Click on “Exams”

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Step 2 –Access Pearson VUE Dashboard (Continued) Help

Important Note:
Candidates may check-in for an OnVUE
exam up to 30 minutes prior to their
scheduled appointment time. During your
exam check in process, if there are any
technical issues or you cannot meet the
setup procedures below, it may delay your
check in process and/or cause you to miss
your scheduled exam. Exams can only be
held for 15 minutes past your exam time

4. Click “Reschedule Exam”

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Step 3 –Initiate Check In Help

1. Click the exam that you want to

launch

2. Click “Begin Exam” start the check

in process

Warning: After clicking “Begin Exam”

your face must remain within view of
your webcam. No breaks will be
permitted after clicking this button.

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Step 4 –Check In Help

1. Follow the instructions provided on the

following screens to use your unique
exam access code and download the
OnVUE application

Note: the access code provided will be different for

every test-taker and will not match the example
shown on this slide. Please enter the access code
provided to you at the time you take your exam.

2. Enter the phone number of the phone

that you will be using to complete the
check-in process
123-456-789
Note: It is recommended to provide the mobile
number of a phone that has picture capabilities as
this would best assist with check-in for your exam.

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Step 4 –Check In (Continued) Help

3. Begin the Check-In Process by

identifying your age group and clicking
“Get Started”

4. The system check will check that

requirements are met for your
computer’s microphone, your internet
speed, and your webcam

Note: If any parts of your system do not meet the

requirements to host OnVUE, a link will appear
below the component that does not meet
requirements to assist with troubleshooting.

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Step 4 –Check In (Continued) Help

5. Take a headshot of your face

6. Click “continue”

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Step 4 –Check In (Continued) Help

You will now need to take a Picture of your

government-issued identification

7. Click “Next”
8. Click “take Front Photo”
9. Click “continue”

If clear image of identification does not appear, lightly

clean the document and take another picture.

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Step 4 –Check In (Continued) Help

9. Once your system has met all

requirements, use your mobile phone to
take your required verification photos by
following the instructions on the next
page

Note: You must remove any papers, pens, books, or Your phone number will appear here once the text
other prohibited materials from the testing area message with the link to access the mobile site is
before taking the photos. sent to your mobile phone as shown in the example.

+1 888 1234567
Additionally, if you do not have a mobile phone, you
can use your webcam to provide all required photos
by clicking on the corresponding link.

10.Once you have uploaded the required

photos, click “Refresh” at the bottom
right of the page

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Step 4 –Check In (Continued) Help

At this point, you will need to put your

phone away.

Warning: Interacting with your phone without being

instructed to do so by the proctor - no matter how briefly
- after receiving this prompt (image to right), will result in
the revocation of your testing session. This applies to
cell phones, smartphones and analog home phones
alike.

9. Disable all notifications (sound and

vibrate) on your phone and keep it out
of arm’s reach

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Step 4 –Check In (Continued) Help

Close out of all applications except OnVUE

10.Terminate all applications on your

computer except for OnVUE

This includes all firewall, security and anti-virus

applications. Pearson VUE nor ASCM recommend
uninstalling security applications and recommend
enabling them back once the exam is complete (after
receiving on-screen score).

11.Make sure that your computer is

plugged in to a walled power source. DO
NOT rely on battery power.

12.Click “Next”

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Step 4 –Check In (Continued) Help

13.If you have successfully checked in and

provided all necessary verification
photos, the screen to the right will
appear.

Your proctor should arrive in approximately

10-15 minutes to launch your exam.

Warning: Your face must be within view of your webcam.

Leaving the testing area at this point will result in an
early termination of your testing session.

At this point, absolutely do not:

• Leave the testing area

• Access a phone (unless instructed to do so)
• Get out of your set for any reason
• Talk to anyone but the proctor
• Attempt to touch or interact with anything not in view Important Note: Infractions of testing rules communicated in writing or
of the webcam or that is a prohibited item verbally by ASCM, Pearson VUE or the testing proctor will result in
• Speak aloud (even mumbling) termination of your session and forfeiture of exam fees.

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Cancellation &
Rescheduling
Optional process for candidates who need to
cancel or reschedule their OnVUE appointment.
Step 1 - Login Help

In order to purchase an APICS

exam, you need to be logged in
to your account.

To do so:
1. Go to ascm.org

2. Click “Login”

3. Enter your username and

password

4. Click “Log in”

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Step 2 – Access Pearson VUE Dashboard Help

1. Go to My ACCOUNT

2. Click “Certifications” on the left

side of your screen

3. Click on “Exams”

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Step 2 –Access Pearson VUE Dashboard (Continued) Help

Important Note:
Online proctored testing appointments may
be cancelled or rescheduled up until the
time of the appointment.

4. Click “Reschedule Exam”

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Step 3 – (Option 1) Cancel Exam Help

Important Note:
Cancelling an appointment does not
extend your ATT validity period

1. Click “Cancel”
2. Agree to cancellation policy
3. Click “Confirm cancellation”

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Step 3 – (Option 2) Reschedule Exam Help

1. Click “Reschedule”
2. Select a time display option
3. Select a new appointment date
and time

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Step 3 – (Option 2) Reschedule Exam Help

4. Confirm that all of your

appointment details are
correct

5. Confirm that your contact

information is correct.

6. Click “Next”

Important Note: Closing out of this screen

will abort the rescheduling process.

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Step 3 – (Option 2) Reschedule Exam Help

7. Read through the APICS

testing policies carefully

8. Click “Accept” to continue

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Step 3 – (Option 2) Reschedule Exam Help

9. Input your payment

information as required

10.Click “Submit Order” to

finish

Important Note: Closing out of

this screen without clicking
“submit order” will abort the
process.

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 Support & Troubleshooting
If you encounter any issues, we recommend completing the following steps:

1. Check your internet connection

2. Ensure that you are using either Mozilla Firefox or Google Chrome as your web browser

3. Clear your internet cache

4. If you are using a company computer and/or network, try using a different network of computer.

5. Ensure that you login to your online account

6. Read all information carefully. Some parts of the scheduling process require you to read and agree to terms and
policies. Please ensure that the required checkboxes are selected where applicable.

7. Read the APICS Exam Handbook for information about testing policies and procedures.

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 Help Resources
Below is a list of support resources
available if you have questions or need
help.

1. Rules, policies, and procedures for taking APICS

exams are outlined in the APICS Exam
Handbook

2. Defer to the OnVUE Setup Checklist for a

troubleshooting guide and to help setup your
computer and testing area.

3. If you encounter issues encountered when

scheduling or during the testing process,
contact Pearson VUE Support

4. For all other questions, contact ASCM Customer

Relations

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