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    Technical Account Management-Google

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    Mani Shankar Rajan
    Technical Account Management (TAM) provides customers with strategic guidance and support for their cloud environments. Through regular meetings and quarterly reviews, TAMs help customers develop a cloud strategy roadmap, identify success metrics, and ensure they maximize their investment in Google Cloud and G Suite. TAMs also offer implementation guidance, best practices advice, and a single point of contact for technical questions. The service includes advocacy to Google teams on customers' behalf and assistance accessing new product features and forums.

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    Technical Account Management-Google

    Uploaded by

    Mani Shankar Rajan
    53 views1 page
    Technical Account Management (TAM) provides customers with strategic guidance and support for their cloud environments. Through regular meetings and quarterly reviews, TAMs help customers develop a cloud strategy roadmap, identify success metrics, and ensure they maximize their investment in Google Cloud and G Suite. TAMs also offer implementation guidance, best practices advice, and a single point of contact for technical questions. The service includes advocacy to Google teams on customers' behalf and assistance accessing new product features and forums.

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    technical_account_management-Google

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    Technical Account Management (TAM) provides customers with strategic guidance and support for their cloud environments. Through regular meetings and quarterly reviews, TAMs help customers develop a cloud strategy roadmap, identify success metrics, and ensure they maximize their investment in Google Cloud and G Suite. TAMs also offer implementation guidance, best practices advice, and a single point of contact for technical questions. The service includes advocacy to Google teams on customers' behalf and assistance accessing new product features and forums.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    53 views1 page

    Technical Account Management-Google

    Uploaded by

    Mani Shankar Rajan
    Technical Account Management (TAM) provides customers with strategic guidance and support for their cloud environments. Through regular meetings and quarterly reviews, TAMs help customers develop a cloud strategy roadmap, identify success metrics, and ensure they maximize their investment in Google Cloud and G Suite. TAMs also offer implementation guidance, best practices advice, and a single point of contact for technical questions. The service includes advocacy to Google teams on customers' behalf and assistance accessing new product features and forums.

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    Technical Account Management

    Technical Account Management (TAM) will help customers plan and execute a cloud strategy, providing them
    with best practice advice, implementation guidance, and access to Google subject matter experts. Through
    regular meetings and quarterly reviews, Technical Account Managers will help identify and monitor key
    success metrics to help ensure customers get the most out of their G Suite or Google Cloud Platform
    investment.

    Key Activities Deliverables


    Cloud Strategy and Consultancy ● Cloud strategy roadmap
    ● Assess customer objectives and business requirements in order to develop ● Advice from Google Cloud subject
    a cloud strategy and implementation roadmap that is aligned with those matter experts
    goals ● Regular meetings (weekly/
    ● Identify appropriate milestones and KPIs to measure success and to bi-weekly)
    further refine the customer’s cloud strategy ● Optimization review of enterprise
    ● Provide a single view into all the customer’s G Suite or Google Cloud architecture according to best
    Platform projects, acting as a primary focal point for technical questions, practices
    ideas, and issues ● Open issue review; projects and
    ● Coordinate communications between Google and customer regarding program status updates
    customer’s cloud environment ● Product/Engineering feature
    request and issue tracking
    Implementation Management ● Change management best
    ● Provide ongoing guidance around the execution of the cloud practices session
    implementation roadmap ● Provide contextual details for
    ● Offer proactive best practice advice on cloud architecture and procedures, critical support cases
    engaging with Google subject matter experts for in-depth review ● Long-term shared customer
    ● Lead regular meetings to help projects stay on track towards set success plan
    milestones, answer questions, and resolve identified issues ● Quarterly business reviews
    ● Manage technical support escalations and coordinate with Google subject ● Invitation to quarterly product
    matter experts to help address technical inquiries related to G Suite or roadmap sessions (sessions held
    Google Cloud Platform products via livestream)

    Advocacy and Thought Leadership Scope and Pricing


    ● Engage with customer executives in quarterly business reviews to assess ● 12-month engagement
    progress against cloud strategy roadmap and plan for subsequent quarters ● Non-cancellable fees
    ● Identify customer product needs and advocate for feature requests with ● One TAM unit provides on average
    Google Product Management and Engineering teams one business day's worth of effort
    ● Facilitate access to exclusive Google events such as Executive Briefing per week
    Center visits, quarterly roadmap sessions, and other customer forums ● Pricing will be agreed upon by
    ● Provide assistance with customer’s participation in testing new or customer and Google specified in
    alpha/beta stage G Suite or Google Cloud Platform products the applicable Ordering Document

    Terms and Conditions:​ This datasheet is associated with the following SKU: ANC-PROF-SVC-TAM. The services described in this datasheet are governed by the applicable
    fully signed ordering document and any incorporated terms and conditions.

    © 2019 Google LLC. All rights reserved. Google and the Google logo are trademarks of Google LLC. All other company and product names may be trademarks of the
    respective companies with which they are associated.

    Rev: 02/2019-1

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