Fourt Unit Test in TLE 9

Household Services

Direction. Read the statement carefully and write your answer in your answer sheet.

I. Multiple Choice: Write only the letter that correspond your best answer.

1. It is a long, narrow padded board, often with collapsible supporting legs, used as a working
surface for ironing.
a. iron b. padded board c. ironing board d. board
2. It refers to home appliance consisting of a flat metal base that is heated and used to smooth
cloth.
a. iron b. padded board c. ironing board d. board
3. A fine jet of liquid discharged from a pressurized container. This is used to damp clothes.
a. iron b. padded board c. ironing board d. sprayer
4. It is a device in the shape of human shoulders.
a. iron b. sprayer c. ironing board d. hanger
5. Better result of ironing is determined by ___________, it will also save time, money and energy
a. time b. tools and equipment c. good working habits d. energy
6. This is usually attached or printed on clothes as reference for caring instructions.
a. care labels b. tag price c. name of brand d. instructions
7. If you are ironing more than one item. Begin with one that uses the ______ setting on the iron.
a. high b. medium c. low d. off
8. What involves lifting and lowering motions just where there are wrinkles?
a. ironing b. lowering c. pressing d. stroking
9. It means you will generally go over the entire garment with long, smooth stokes.
a. ironing b. lowering c. pressing d. stroking
10. In ironing pants, what should be the first to iron?
a. legs b. pocket c. waistband d. fly
11. What will you do after ironing your clothes?
a. turn the clothing over and iron the other side. c. set up the ironing area
b. check the care labels d. hang the clothes on a hanger
12. What is the first step in ironing clothes?
a. check if the clothes can be ironed c. begin ironing
b. hang the clothes d. turn off the iron
13. Seams and waistband should be included in ironing _______
a. t-shirt b. dress c. pants d. suits
14. In ironing the pants, you have to pull out the _______
a. fly b. zipper c. pockets d. seam
15. Why is it important not to let the iron sit still on the garment?
a. it can leave scorch marks on clothing c. it can damage the iron
b. it can damage the ironing board d. it can increase electricity bill
16. What will happen if you ironed dirty clothes?
a. stain will become difficult to remove c. it will become smelly
b. it will be difficult to smoothen the fabric d. all of the above
17. A line or ridge produced on cloth by folding, pressing, or crushing it.
a. crease c. line
b. fold d. wrinkles
18. He/she is referred to as “man servant”?
a. housekeeper b. laundry staff c. receptionist d. butler/valet
19. A cleaning service, in which your clothes are collected for cleaning, from house or hotel, and
returned to the guest.
a. valet service c. laundry service
b. room service d. security service
20. It is a verbal communication between two or more people carried on by means of either mobile
or landline.
a. conversation c. face to face communication
b. chatting d. telephone conversation
21. How many rings does it take before you answer phone calls?
a. two rings b. three rings c. four rings d. one ring
22. In answering phone call, what should be avoided?
a. “Good morning, Accounting Department, Mercy speaking.”
b. “Hello, my name is John Paul from ABC Corporation, may I know your name?”
c. “Good Afternoon, this is Susie, how may I help you? “
d. “Thank you for calling ABC Hotel, this is Cyndi, how may I help you?”
23. Which of the following is the BEST way when you answer the telephone in the office?
a. Accounting department, Sally Santos speaking.
b. Good morning, accounting department, Sally Santos speaking
c. Good morning, Sally Santos speaking.
d. Hello! Sally Santos here.
24. In telephone conversation, what percent is based on the tone of your voice?
a. 83% b. 15% c. 10% d. 50%
25. In taking care of guest laundry, butler should _________
a. separate guest items from all other laundry items
b. don’t separate items from other guest’s items.
c. ask the guest to do his/her laundry
d. inspect all items and report any damage.
26. Guest laundry should be collected daily in the _______
a. morning b. evening c. afternoon d. daily
27. In collecting valet items, what must the butler do first?
a. announce housekeeping
b. enter the guest room
c. knock three times
d. announce butler service
28. Shoes are used to cover feet typically made of leather with sturdy sole. What does sturdy
means?
a. tidy b. weak c. durable d. flexible
29. Why is there a need to examine the shoes before cleaning it?
a. to know if there are damage
b. to estimate the price of the shoes
c. to check the material of the shoes
d. all of the above
30. If the shoes have beads what cleaning material should be used?
a. lint free cloth c. hard brush
b. soft brush d. cleaning cloth
31. What is the proper way of applying shoe polish?
a. start from the tip of the shoe c. start from the sole
b. start from the heel of the shoe d. start from the inside of the shoes
32. It contains items that maybe irreplaceable or with sentimental value.
a. bag b. purse c. cellphone d. luggage
33. It means to open and remove the contents of a suitcase, bag, or package
a. prepare c. organize
b. unpack d. pack
34. It is crucial to pack, unpack, __________, and prepare luggage.
a. organize b. store c. clean d. report
35. What is the first procedure in packing guest luggage?
a. ask for the luggage keys
b. ask permission to the guest
c. unpack the luggage
d. place the luggage on top of the bed
 36. In unpacking guest luggage, where should the butler place the lotion and the powder?
a. vanity table c. inside the closet
b. inside the drawer d. inside the bathroom
37. Where must the butler place the gowns, suit, and scarves?
a. bathroom c. wardrobe
b. inside the luggage d. on top of the bed
38. Where must the butler place the socks and undergarments?
a. bathroom c. wardrobe
b. inside the luggage d. drawers
39. Hotel staff in charge of transporting guest luggage
a. receptionist c. porters
b. security guard d. front office
40. Is in charge of inspecting all occupied guest room on his/her assigned floors to ensure
everything is in order.
a. receptionist c. porters
b. security guard d. butler

II. Fill in the blanks: Supply the missing word/words to complete the dialog below.

Welcoming of guest:
41 – 44. “Good morning Mr. Smith ___________________ to Glide’s Hotel. May I carry your
_______________? This way sir to the _______________. Your room is on ________________.”

Answering telephone

45 – 47. “Thank you for ________________ ABC Hotel. This is ____________________. How
________________?”

Unpacking of luggage

48 – 50. “Ma’am/Sir do you want me to ________________________? Can I have the ___________

III. Essay (5 pts each)

1. As a butler, why is it important to report damaged on guest items promptly?

2. What would the butler do if the guest asks for a massage?