DIALOGUE Receptionist

DIALOGUE
Patient: Good morning, I would like to make an appointment to see the doctor, please.
Receptionist: Good morning! Of course, I can help you with that. Can you please provide me
with your name?
Patient: Yes, my name is Maria Rodriguez.
Receptionist: Thank you, Maria. May I have your date of birth, please?
Patient: Sure, it's June 12, 1985.
Receptionist: Great! Now, what is the reason for your visit today? Are you feeling unwell?
Patient: Yes, I've been having a sore throat and a fever for a few days, and it's not getting
better.
Receptionist: I'm sorry to hear that. Let me check the doctor's schedule. How about this
Thursday at 3:00 PM? Does that work for you?
Patient: Thursday at 3:00 PM should be fine. Thank you.
Receptionist: You're welcome, Maria. Just to confirm, can you please provide me with your
phone number in case we need to reach you?
Patient: Of course, my phone number is 555-123-4567.
Receptionist: Thank you, Maria. Your appointment is set for Thursday at 3:00 PM. Please
arrive a little early to complete any necessary paperwork. Is there anything else you'd like to
ask or any specific instructions before your appointment?
Patient: No, that's all for now. Thank you for your help.
Receptionist: You're welcome, Maria. If you have any questions before your appointment,
don't hesitate to call us. Have a good day!
Patient: Thank you, you too. Goodbye!
Receptionist: Goodbye, and take care!

VOCABULARY
1. I would like to….

2. to make an appointment
3. to provide sb with sth
4. May I have your date of birth?
5. What’s the reason for…?
6. unwell
7. to get better
8. schedule
9. Does that work for you?
10. Just to confirm….
11. to reach sb
12. to be set for…
13. to arrive
14. to complete
15. necessary paperwork
16. specific instructions
17. Don’t hesitate to call us!
Exercise: Fill in the Blanks
Read the following dialogue between a patient and a receptionist at a clinic. Fill in the blanks
with the missing words to complete the conversation.
Patient: Good morning, I would like to ________ an appointment to see the doctor, please.
Receptionist: Good morning! Of course, I can help you with that. Can you please ________
me with your name?
Patient: Yes, my name is Maria Rodriguez.
Receptionist: Thank you, Maria. May I have your ________ of birth, please?
Patient: Sure, it's June 12, 1985.
Receptionist: Great! Now, what is the ________ for your visit today? Are you feeling unwell?
Patient: Yes, I've been having a sore ________ and a fever for a few days, and it's not getting
better.
Receptionist: I'm sorry to hear that. Let me check the doctor's ________. How about this
Thursday at 3:00 PM? Does that work for you?
Patient: Thursday at 3:00 PM should be fine. Thank you.
Receptionist: You're welcome, Maria. Just to ________, can you please provide me with your
phone number in case we need to reach you?
Patient: Of course, my phone number is 555-123-4567.
Receptionist: Thank you, Maria. Your ________ is set for Thursday at 3:00 PM. Please ______
a little early to complete any necessary ________. Is there anything else you'd like to ask or
any specific instructions before your appointment?
Patient: No, that's all for now. Thank you for your help.
Receptionist: You're welcome, Maria. If you have any questions before your appointment,
don't ________ to call us. Have a good day!
Patient: Thank you, you too. Goodbye!
Receptionist: Goodbye, and take care!
date make reason provide schedule throat confirm arrive

appointment hesitate paperwork
Exercise: Match the Responses
Match the patient's statements (A) with the appropriate receptionist's responses (B).
Patient's Statements (1-6):
1. Good morning, I would like to make an appointment.

2. I've had a persistent cough for a week.
3. Hi! I’m John Smith. Can I make an appointment?
4. Can you please confirm the appointment time?
5. What's your phone number in case I need to call?
Receptionist's Responses (A-F):
A. I'm sorry to hear that. Let me check the schedule.

B. Good morning! Of course, I can help you with that. When would you like to come in?
C. Hi, John! Nice to meet you. May I know your reason for the visit?
E. Our clinic's number is 555-789-1234. Feel free to call if you have any questions.
F. Your appointment is confirmed for Monday at 10:00 AM.
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DIALOGUE

Patient: Yes, my name is Maria Rodriguez.

Patient: Sure, it's June 12, 1985.

Patient: Thursday at 3:00 PM should be fine. Thank you.

Patient: Of course, my phone number is 555-123-4567.

Patient: Thank you, you too. Goodbye!

Receptionist: Goodbye, and take care!

1. I would like to….

Patient: Yes, my name is Maria Rodriguez.

Patient: Sure, it's June 12, 1985.

Patient: Thursday at 3:00 PM should be fine. Thank you.

Patient: Of course, my phone number is 555-123-4567.

Patient: Thank you, you too. Goodbye!

Receptionist: Goodbye, and take care!

date make reason provide schedule throat confirm arrive

Patient's Statements (1-6):

1. Good morning, I would like to make an appointment.

Receptionist's Responses (A-F):

A. I'm sorry to hear that. Let me check the schedule.

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