2010 Apco Wem

Program Guide
Premier Sponsor
BOOTH 231
August 1-4, 2010 Houston,Texas

George R.Brown Convention Center
www.apco2010.org
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August 1-4, 2010 Houston,Texas

George R.Brown Convention Center
Executive Committee of the Board of Directors

PRESIDENT
Richard A. Mirgon
Retired Carson City, NV
2010 Conference Committee

Holly Faison
Host Committee Chair Texas Department of Public Safety
Shawn Barnes
Committee Member Capital Area Council of Governments
Kim Killion
PRESIDENT-ELECT
William D. Carrow
Communications Section Chief Delaware State Police Smyrna, DE
Local Flavor Chair North Richland Hills PD
Bill Keller
Committee Member Texas Department of Public Safety
Harry Goodan
Communications Chair Longview PD
Bobby Keller
Committee Member Brookshire Bros.
FIRST VICE PRESIDENT

Gregory T. Riddle
Retired River Forest, IL
Yvonne Serl
Volunteer Chair Tarrant County 911
Jennifer Veber
Commitee Member North Richland Hills PD
Keith Bickley
SECOND VICE PRESIDENT

D. Terry Hall
Communications Manager York County Emergency Communications Yorktown, VA
Transportation Captain Georgetown PD
Rebecca Rae
Tom Sorley
Committee Member Texas Department of Public Safety
Golf Tournament City of Houston
Clay Wheeler
IMMEDIATE PAST PRESIDENT

Chris Fischer
Executive Director NORCOM Kirkland, WA
Cyndi Sauter
Committee Member Unified Edge
Committee Member Deer Park PD
Bill Behar
Debbie Eskew
Committee Member Commercial Electronics
Committee Member North Richland Hills PD
EX-OFFICIO
George S. Rice, Jr.
Executive Director APCO International, Inc.
APCO INTERNATIONAL ANNUAL CONVENTION
August 1-4, 2010
Houston, Texas
www.apco2010.org
Public Safety-Communications Awards Program (PSAP) Winners

Telecommunicator of the Year Cindy Skidmore, Communications Officer Bridgeport Police Department, Texas
2010 Registered Public Safety Leader (RPL) Graduates

The APCO Institute Leadership Certificate Program is a comprehensive 12 month online program leading to the professional designation of Registered Public-Safety Leader (RPL). Congratulations to our 2010 graduates! Mary Allen Shawn Barnes William Bassett Josh Billis Frederick Blunt Melinda Bramley Brenda Cantu Jeffrey Carney Tamela Chamberlain La Vonda Clift Terri Costello Jerry Davis Bryan Dorman William E. Duggan Kelley Edwards Melissa D. Foster Stephanie Fritts Debbie Gailbreath Rayeann Garcia Matthew Garrity Tammy Goggia Harry Goodan Mark Grant Beverly S. Griffith Stacy Guercio Margaret Hamrick Steve Hanson Tracey Hilburn Cassandra P. Hogue Gail A. Hosea Terry Hubbard David Hudicka Jason Jones Pamela Jones Nancie Lutze Darlene Mainwaring Kimberly Manville Jackie Martinez Dawn L. McGahan Nancy Morris Lt. David J. Mulholland Jo-Anne Munroe Michael Nusbaum Glendora Orphey Ramona Patts Charles Radabuagh Susan Rarey Mike Rose Karen Roupas Summer Sandness Sharolyn Shetima Steve Sibille Joseph Sirles Ric Swanson Angela Thompson Robin Tieman Michael Triem Carl Vandergrift Thomas Wahl Christine A. Webb Stephanie Wheeler Kim White Louise Williams Terry Wright
Director of the Year Deborah Fox, Deputy Director Louisville Jefferson County Emergency Management Agency, Kentucky Line Supervisor of the Year Natalie Heneks, Communications Supervisor Palm Beach County Sheriffs Office, Florida
Information Technologist of the Year Michele Hamilton, Information Technology Coordinator Pendleton County E-9-1-1, Kentucky
Radio Frequency Technologist of the Year Scott Walsh, Radio Technician Norman Police Department, Oklahoma
Trainer of the Year Nicholas Stepaniak, Training Officer Stafford County Sheriffs Office, Virginia
You may see your everyday heros photo here next year! Nominations for 2011 will be accepted beginning January 2011.
Congratulations to the following agencies receiving APCO Project 33 Training Program (2006 Telecommunicator) Certification this year:
York County 911 (PA) El Paso County Sheriffs Office (CO) Fayetteville Police Department (AR) Denver 911 Communications Center (CO)
NORCOM North East King County Regional Public Safety Communication Agency (WA) Raleigh-Wake Emergency Communications (NC) Delaware State Police Communications Section (DE) Cincinnati Police Communications Section (OH)
2010 CAC Scholarship and Silent Key Donors

Silent Key and Corporate Advisory Committee Scholarship Advisory (CAC) Scholarship Award Program. Their generous donations assist in providing the means that promote the building of future leaders within the industry and the organization.
Thank you to our 2009 2010 CAC Scholarship Donors and our Silent Key Donors
2010 CAC Scholarship Donors
2010 Silent Key Donors
General information
REGISTRATION
SATURDAY, JULY 31* SUNDAY, AUGUST 1 MONDAY, AUGUST 2 TUESDAY, AUGUST 3 WEDNESDAY, AUGUST 4
Convention Center Registration Area C&D
EXHIBIT HALL HOURS

SUNDAY, AUGUST 1 MONDAY, AUGUST 2 TUESDAY, AUGUST 3 4:30 pm 6:30 pm 10:00 am 4:00 pm 10:30 am 4:00 pm
1:00 pm 4:00 pm 7:00 am 6:00 pm 7:00 am 6:00 pm 7:00 am 5:00 pm 7:00 am 12:00 pm
*Pre-Registration Check-in/Badge Pick-up Only
First and Second General Business Meetings

General Assembly
Committee Meetings
SUNDAY, AUGUST 1 8:00 am 10:00 am
Room 342A & D
SUNDAY, AUGUST 1 TUESDAY, AUGUST 3
1:00 pm 2:00 pm 4:00 pm 5:00 pm
Committee Chairs Summit with Board of Officers
All attendees are welcome to attend the General Business Meetings, however, only active members and Life Members are eligible to vote. To vote, you must possess a picture ID, your current membership card and your attendee badge which must indicate your membership category. These meetings include award presentations, Constitution & Bylaws Resolutions and Life Member status voting, Board of Officers elections, special presentations and other pertinent APCO information. We value your feedback and participation tremendously in these important meetings. Wed like to reward you for taking the time out of your busy conference schedule to participate. All attendees of the First General Business Meeting will receive a chance to win a complimentary travel package to the 77th Annual Conference & Exposition in August 2011 in Philadelphia which includes one round-trip airfare, hotel stay, complimentary registration and a $100 gift card. In order to be eligible to win you must attend the First General Business Meeting and receive a ticket. The drawing will take place at the Second General Business Meeting. You must be present to win.
*For questions about your membership category, please visit the membership booth located at Registration
10:00 am 1:00 pm
Committee Meetings
Room 332A
10:00 am 11:00 am Bylaws 11:00 am 12:00 pm Urban Area Policy Network Member & Chapter Services Data Transfer Standards Development Committee 9-1-1/ Emerging Technologies 12:00 pm 1:00 pm
332B
Historical
332D
Professional Development Event Committee Awards
332E
Chapter Meetings
MONDAY, AUGUST 2
4:00 pm 6:00 pm
Atlantic Chapter Florida Chapter Grand Ballroom D (Hilton Americas) Room 342D
Call Center Standards Subcommittee
332F
Pro-CHRT
4:00 pm 5:30 pm
Committee Meetings will be held at the George R. Brown Convention Center. Signs will be posted outside of reserved rooms.
TUESDAY, AUGUST 3
10:30 am 12:00 pm
Washington Chapter Illinios Chapter Texas Chapter Room 342A Room 350C Room 332B
11:00 am 12:00 pm 11:00 am 1:00 pm
Additional Meeting Space Available

MONDAY THURSDAY 8:00 am 5:00 pm
Room 332A There will be a sign up sheet outside the room. Committee chairs can sign up for room as available. 5
APCO Committee Resource Center
August 1-4, 2010
Houston, Texas
www.apco2010.org
Watch APCOtv at the Annual Conference

APCOtv is the official television news broadcast of the Annual Conference & Exposition providing up-to-the-minute news for the event. Coverage includes interviews and reactions to current events and hot topics with key personalities and delegates as well as documentaries and profiles on projects and initiatives going on within the public safety communications industry. APCOtvs daily news broadcasts can be viewed at several locations in the convention center as well as on a dedicated TV channel in APCO partner hotels. In addition, APCOtv is supported by the APCOtv official newsletter and program guide and online at www.apcotv.com
Attendee Bag Distribution

Level 2 Open during registration hours. Attendees receive an attendee bag ticket with a full registration. Tickets must be exchanged at the attendee bag distribution area.
Security & First Aid

In the event of an emergency while in the convention center please dial the number listed below to reach the 24/7 security dispatch center.
From a house phone: dial ext. 8087 From a personal phone: 713-853-8087
Badge Guidelines
Attendee badges must be worn during all conference events. Conference attendees should have a photo ID in their possession for presentation when requested.
Special Needs
APCO International is in compliance with ADA requirements and will provide reasonable accommodations for conference participants upon prior notification. Once onsite, you may notify the APCO International information desk with your requirements.
Photography
Photographs and video footage will be taken by APCOs official photographer during conference and special events and may be used for marketing and/or editorial purposes. No photography or video is allowed in the exhibit hall.
ECO-Friendly Conference
APCO continues to take the necessary steps to be environmentally conscious during conference. These steps may seem small, but with your help, we can make a big impact on the environment. We have coordinated efforts with the Convention Center and the Hilton to set up collection bins for aluminum cans, office paper, plastic beverage bottles and trash. Please make sure to utilize the receptacles throughout these facilities. We have provided you with refillable containers for beverages and have supplied complimentary water coolers throughout the Convention Center. Additionally, your badge holders this year are made from biodegradable materials and we have maintained our paperless efforts with speaker handouts, surveys, and the exhibitor kit; saving over 50,000 sheets of paper at each conference! Finally, exhibitor donations and non-perishable food products remaining after conference will be donated to Star of Hope. Star of Hope is a Christ-centered community dedicated to meeting the needs of homeless men, women and their children. Positive life changes are encouraged through structured programs which focus on spiritual growth, education, employment, life management and recovery from substance abuse.
This program guide was also printed on environmentally-conscious paper consisting of 10% Post Consumer Waste and 10% Recycled Content.
Exhibitors
2011 Booth selection and sponsorship sales will take place (if not previously chosen) in the Exhibit Hall next to the exhibitor service center. Stop by if you would like to confirm your appointment time.
Information Desks
APCO International Information:
Located in registration area on level 2
Houston Convention and Visitors Authority:

Located on level 2 of the convention center and at the end of the 1900 aisle in the exhibit hall.
Lost & Found

Room 350B
CEU Retrieval
Attendees can retrieve CEU credits after the conference by logging into the attendee service center at www.apco2010.org. Simply click on the CEU Certificate tab, select the desired session you want the certificate for and a PDF will be available for printing. 6
General information
APCO Pavilion Events Booth 1031

MONDAY, AUGUST 2 10:30 am
APCO Project 33 Agency Training Program Certification Event
Does your Agency have its own Training Program for Public Safety Telecommunicators? Learn about the 2010 P33 Agency Training Program Certification. Ask questions, have some fun and connect with Certified Agencies and Call Center Standards Committee Members.
Future Cities
2011
Philadelphia, Pennsylvania
august 712, 2011
Pennsylvania Convention Center and Philadelphia Marriott Downtown
12:00 pm
2012
Minneapolis, Minnesota
Speed Networking
Your opportunity to win prizes and to build relationships with other APCO Members. This networking session is hosted by members that have been a part of APCO for 25 years (some longer!).
TUESDAY, AUGUST 3 11:00 am

AFC Bingo
Come play Bingo you might win an iPod Shuffle! Fun for all, hosted by AFC APCOs Spectrum Management Division.
august 1923, 2012
Minneapolis Convention Center and Minneapolis Hilton
2013
Anaheim, California
Courtesy of AOCVCB
12:00 pm
Space-Age Communications Competition

What will public safety communications look like in the year 2030? Submit your one-paragraph entry in person at the APCO Pavilion by the time the Exhibit Hall closes on Monday, Aug. 2 and then come find out what your fellow public safety communications think the future holds. The editors of Public Safety Communications and APCO will announce the winning entry in the Space-Age Communications Competition.The winner will receive a $150 American Express gift certificate and will be published in an upcoming issue of PSC. Even if you havent submitted an entry, be sure to be there youll definitely want to get the space-age details of the future of communications!
august 1114, 2013

Anaheim Convention Center
2014
New Orleans, Louisiana
CALEA Resource Center

Level 3
august 37, 2014

10:00 am 4:00 pm 10:00 am 5:30 pm 10:30 am 4:00 pm
Ernest J. Morial Convention Center
SUNDAY, AUGUST 1 MONDAY, AUGUST 2 TUESDAY, AUGUST 3
2010 Annual Conference Essay Contest

APCO International is proud to announce the launch of its annual essay contest. The focus of this essay contest is to foster and encourage future public safety communicators and to encourage development, understanding and career goals for those already in the profession. The theme of this inaugural contest was Why the public needs professionals in Public Safety Communications. Join us at the Distinguished Achievers Breakfast where the winner of this years essay contest will be revealed and recognized.
Press Room
Room 380A
SUNDAY, AUGUST 1 MONDAY, AUGUST 2 TUESDAY, AUGUST 3 WEDNESDAY, AUGUST 4
1:30 pm 4:30 pm 10:00 am 6:00 pm 10:30 am 5:30 pm 9:00 am 12:00 pm
Sponsored by:
August 1-4, 2010
Houston, Texas
www.apco2010.org
AFC Resource Room Session Schedule

Convention Center 330 A
MONDAY, AUGUST 2
11:00 am 12:00 pm Predicting Simulcast Performance

Bernie has a Bachelor of Science Degree in Electronic Engineering from California State Polytechnic University, (Cal Poly SLO). He has over 47 years of experience in communications: U.S. Army Signal Corp., Microwave Transmission Engineer and various engineering positions at Motorola. He retired in 2002 and continues working as an contract consultant. For the past 17 years he has been involved in the Telecommunications Industry Association (TIA) Mobile and Personal Private Radio Standards. He served as chair of TR8.18 Frequency Compatibility of Dissimilar Modulations for 12 years. That work product is the TSB-88 series, addressing the methods and procedures for system design, frequency coordination and spectrum management during the complex migration from the current 25 kHz channel bandwidths to 12.5 kHz and 6.25 kHz bandwidths, supporting various different analog and digital modulations. He has authored numerous white papers for internal use at Motorola. He has served on the APCO Public Safety Communications magazine Editorial Advisory Committee for the past 3 years writing articles on spectrum issues. He is a Life Senior member of the IEEE VTS, Fellow in The Radio Club of America and has been granted eleven U.S. patents involving the telecommunications field.
Bernie Olson
Simulcast systems utilizing digital modulations are easier to control than analog systems. Rule of thumb concepts such as x mile site-to-site separation are inadequate for designing simulcast systems. This presentation is designed to explain how the concept of delay spread allows the statistical modeling of simulcast performance for the different types of modulation available for public safety systems. The TIA document TSB-88 contains the essential information for performance modeling of simulcast systems and this is the basis of the information presented. An overview of P25 Phase 2 simulcast will be discussed although the final performance values are not yet published.
2:00 pm 3:00 pm P25net Simulcast Technology from Raytheon Kevin Ball

Employed with Raytheon for over 7 years. Kevin is a senior engineer responsible for P25net product development. He spent the prior 10 years at Ericssons mobile radio division and has a MS in systems engineering from Virginia Tech. Raytheon will be providing overview on a P25 simulcast system they have implemented in Raleigh-Durham area, as well as a new P25 voting product.
3:00 pm 5:00 pm National Regional Planning CouncilWorking For Successful FCC authorized 700 and 800 MHz Regional Planning Committees
Interoperability Program Manager, Office of the Director, Missouri Department of Public Safety
Steve Devine
Overview of Regional Planning Committees roles and procedures, overview of CAPRAD
Mike Jeffers
Public Safety Network Manager State of Nebraska Office of CIO
TUESDAY, AUGUST 3
2:00 pm 3:00 pm Narrowband Analog Simulcast Workshop Ed OConnor

Simulcast Solutions LLC. Ed is the founder and president of Simulcast Solutions LLC. He has been involved in the implementation of over 500 Simulcast radio systems during the past two decades. The different design considerations of narrowband and wideband simulcast will be explored. Tools for RF coverage analysis and products system implementation will be identified. A local project will be featured as a case study, then specifics of projects from participants will be discussed.
3:00 pm 4:00 pm Motorola Emission Designators & 700 MHz Narrowband Issues
A Principal Staff Engineer with Motorolas Spectrum Strategy Team, Eierman received BSEE & BAAS degrees from the University of Delaware in June 1976. David has over 34 years experience with Motorola in Land Mobile radio systems. He spent 4 years designing systems for State & Local Government and Business/Industrial customers in the mid-Atlantic area and 15 years designing nationwide systems for Federal Law Enforcement and the Department of Defense customers. Since June 1996, David has been providing technical support on spectrum, standards, and regulatory issues to field engineering, sales, product marketing & development groups, as well as, customers. He has been actively involved in digital standards development, VHF/UHF re-farming, 700 MHz implementation, TV clearing, 800 MHz re-banding and 4.9 GHz allocation efforts. He is also involved in many customer and industry advisory committees, including ITU/PPDR, TIA/Project 25, PSWAC, NCC, NPSTC, APCO, & LMCC.
David Eierman
Review of typical emission designators used for Motorolas Land Mobile Radio products and why they were chosen. Review of the typical questions asked and odd issues uncovered when licensing 700 MHz narrowband systems. Quick review of recent rule changes & petitions.
TargeTed resulTs
for radio and wireless projects
THE L.R. KIMBALL APPROACH
In our business, high-quality service drives highquality deliverables, but it is the way we define quality that makes L.R. Kimball different. We work with clients up-front to uncover their true needs and plan projects that are firmly grounded in success. Throughout the project, we proactively monitor and share progress. We draw resources from across our diverse organization to drive the right outcomes and a total solution tailored to the dynamic needs of our public safety clients. to fall in sync, all while putting additional value in our clients budgets. From technology and operating procedures to governance, training and funding, L.R. Kimball staff has helped hundreds of counties and seven states bring together all the puzzle pieces needed to complete the right solution for them.
WE STAKE OUR REPUTATION ON IT
ExPERTISE COUNTS
You can always rely on L.R. Kimball to ensure that you receive the highest possible value from our dedicated and experienced staff. Please contact us for an assessment of your project requirements and our suggestions to help you achieve your goals.
L.R. Kimball is well known for offering the right combination of operational knowledge and technical expertise to help clients find the right solutions. Our holistic approach allows each element of the project
LeArn more!
Download one of our free whitepapers, A Guide to replacing radio Systems or the Soft Side of Interoperability from www.lrkimball.com/radio.
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L.R. Kimball (SM) is a service mark of L. Robert Kimball & Associates, Inc; L. Robert Kimball & Associates, Architects and Engineers, Inc; and Kimball Associates, P.A.
Let your voice be heard.

Visit Us At Booth 231
Out here, your communications system has to work. It starts with a company that really listens to your needs and can respond with an end-to-end solution.
Because you rely on your mission-critical communications, you need a technology partner you can rely on. At Harris Public Safety and Professional Communications, we understand the complexity of applying the right communications model to meet all of your needsvoice, data, situational awareness, and more. Thats why we offer a complete portfolio of solutionseverything from IP-based networks, to information security, to multiband radios. And drawing on our vast experience partnering with public safety and military agencies, we know how to listen so we can deliver the solution that works best for you.
Let your voice be heard. Talk with us.
www.pspc.harris.com
PROGRAM-AT-A-GLANCE
Saturday, july 31
1:00 pm 4:00 pm 8:30 am 5:00 pm Pre-Registration Check-in/ Badge Pick-up Only (no on-site registration) Executive Council Meeting
SUNDAY, AUGUST 1
7:00 am 6:00 pm 7:30 am 4:00 pm 10:00 am 1:00 pm 12:00 pm 1:00 pm 1:00 pm 2:00 pm 2:00 pm 3:00 pm 2:00 pm 4:15 pm 4:30 pm 6:30 pm Registration 13th Annual Golf Tournament Committee Meetings New Attendee Orientation First General Business Meeting Featured Presentation Laughter is Lawful Professional Development Tracks Attendee Welcome Reception and Grand Opening of the Exhibit Hall
Sponsored by: Sponsored by:
MONDAY, AUGUST 2
7:00 am 6:00 pm 8:30 am 10:00 am 10:00 am 4:00 pm 12:45 pm 5:30 pm 3:15 pm 4:15 pm 4:30 pm 5:30 pm 7:00 pm 10:00 pm Registration Opening General Session and Keynote Address Exhibit Hall Hours Professional Development Tracks Featured Presentation FCC Panel FCC Town Hall Monday Night Celebration
Sponsored by:
TUESDAY, AUGUST 3
7:00 am 5:00 pm 8:00 am 10:30 am 10:30 am 4:00 pm 12:45 pm 3:00 pm 12:45 pm 3:00 pm 4:00 pm 5:00 pm 7:00 pm 10:00 pm Registration Distinguished Achievers Breakfast & SUPERSESSION Exhibit Hall Hours Professional Development Tracks Featured PresentationCommunications Restoration in Haiti Second General Business Meeting Blue & White Gala
Sponsored by:
WEDNESDAY, AUGUST 4
7:00 am 12:00 pm 8:15 am 11:45 am 8:15 am 11:45 am 12:00 pm 2:00 pm Registration Professional Development Tracks Leadership Symposium Classes Closing SUPERSESSION Luncheon
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August 1-4, 2010
Houston, Texas
www.apco2010.org
SUNDAY, AUGUST 1
4:30 pm 6:30 pm
Attendee Welcome Reception & Grand Opening of the Exhibit Hall

Convention Center, Hall D & E
Sponsored by:
Get the first look at the latest technologies and services! This years Welcome Reception will once again be combined with the grand opening of the exhibit hall. Mingle with exhibitors, attendees and industry professionals while enjoying some light refreshments! Its the perfect way to unwind from your travels and kick off the Conference.
MONDAY, AUGUST 2
7:00 pm 10:00 pm
Monday Night Celebration Rocking the Night Away!

Toyota Center Come network and celebrate with other attendees as the worlds greatest rock-n-roll all star band performs classic hits. The world-class rockers feature former members of Lynard Skynard, Toto, Steppenwolf, Journey, Santana, and Boston. *You must exchange your event ticket for an APCO bracelet at the Monday Night Event Exchange Counter located near Registration on Level 2 prior to 6:00pm on Monday. The APCO Bracelet will verify your entry into the Toyota Center the night of the event. No tickets will be accepted for entry.*
TuesDAY, AUGUST 3
8:00 am 10:30 am
Distinguished Achievers Breakfast

Convention Center, Grand Ballroom
Sponsored by:
APCO International will recognize and honor distinguished achievers in public safety communications. Join us for breakfast as we present awards to your peers. The event will close with a SUPERSESSION to kick off your day of learning!
7:00 pm 10:00 pm
Blue & White Gala

Convention Center, Grand Ballroom Fee: $45 per person We are sure you heard about last years event so you will not want to miss this years BIG fun! The Blue & White Gala will pay tribute to some exceptional APCO members and celebrate the ever changing public safety communications industry. The evening also includes a preview of the 2011 Philadelphia Conference, pictures from the weeks events and entertainment we know you will not forget!
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APCO conference and expo events
PSAP Tours
MONDAY, AUGUST 2
2:00 pm 4:00 pm
Cypress Creek EMS Communications Center
Sponsored by:
The Cypress Creek EMS Communications Center dispatches for 16 fire and EMS agencies in the unincorporated area surrounding Houston Texas. These agencies are combination paid and volunteer or volunteer departments. The dispatch service area covers over 400 square miles of Harris County Texas and a population of over 1 million people. We began operating in our new facility on April 1, 2009. We currently dispatch about 50,000 calls per year. We utilize UHF and 800 MHz radio systems. Its a great way to see how a group of volunteer agencies have pooled resources and created a state of the art communications facility.
TuesDAY, AUGUST 3
1:00 pm 3:00 pm
Houston Emergency Communications
Sponsored by:
Approximately 9,000 emergency calls per day are processed at HEC. The volume of emergency calls can easily double during times of inclement weather or special city social/sporting events (e.g. Hurricanes Katrina and Rita (September/October 2005), National Basketball Association All Star Game (February 2006), Major League Baseball 2005 World Series (October 2005), Super Bowl XXXVIII (January 2004), Major League Baseball All-Star Game (July 2004)).
WednesDAY, AUGUST 4
9:00 am 11:00 am
Office of Emergency Management

Learn how Houston TranStars control room staff monitor and manage traffic 24 hours a day, 7 days a week365 days a year.
13
August 1-4, 2010
Houston, Texas
www.apco2010.org
OPENING SESSION & KEYNOTE ADDRESS

MONDAY, AUGUST 2, 2010 8:30 am 10:00 am
Sponsored by:
Captain Jim Lovell
Captain Jim Lovells inspirational story is a testament to the essential elements of heroism: a courageous spirit, quick and wellreasoned thinking, meticulous attention to every detail, and the spirit of teamwork that guided him and his crew safely back to Earth. Harkening back to the incredible early days of space exploration and the Apollo program, Lovell applies the time when we did bold things in space to achieve leadership to your goals and ambitions, proving that even during challenging times, innovation and new heights of leadership can be attained. An unforgettable motivational speaker with an unforgettable story, Lovell will inspire you with his valiant and courageous journey.
SUPERSESSIONS
TUESDAY, AUGUST 3 8:00 am 10:30 am

Sponsored by:
Frank Miles
(in conjunction with the Distinguished Achievers Breakfast)
WEDNESDAY, AUGUST 4 12:00 pm 2:00 pm

(includes lunch)
John Chappelear
Laugh at Fear: Finding the Courage to Achieve

This is a unique motivational comedy presentation that demonstrates a simple approach to overcoming the self-imposed limits of fear the number one obstacle to success. With the help of audience volunteers, Frank Miles uses his extraordinary talents of juggling, magic, unicycling, and fire-eating to deliver a powerful presentation, helping you to address the issues of stress, change, and achieving goals.
Build Balance and Reduce Stress, Secrets from The Daily Six
Agencies are pushing employees to do more and more, often with less and less. Reset your day at anytime, using The Daily Six. This simple, yet powerful, process reduces stress and enhances productivity by showing people to live positively. Prosper, by living with purpose and committing to the success of others.
14
APCO conference and expo events

PUBLIC SAFETY COMMUNICATIONS SOLUTION CENTER
Convention Center Room 340 A&B Sponsored by: The many changing topics, issues, solutions, technology, standards and products impacting and relevant to the members of APCO will be highlighted, demonstrated and discussed in the Public Safety Communications Solution Center. The Solution Center will present the opportunity for conference attendees to review new issues and network with members of APCO committees, workgroups, subject matter experts and other knowledgeable individuals. GeoComm representatives will also be present, addressing a variety of crucial public safety issues. The schedule of discussion times and topics will be available in the solutions center.
Solution Center Hours

MONDAY, AUGUST 2 TUESDAY, AUGUST 3 WEDNESDAY, AUGUST 4 1:00 pm 5:30 pm 1:00 pm 4:00 pm 8:00 am 11:00 am
All visitors to the Solutions Center are eligible to enter a drawing for a netbook computer!
APCO INSTITUTE BOOTH

Level 3
Where Public Safety Turns to Learn. Training From The APCO Institute
Get On Course!
Learn more about the APCO Institute at the Annual Conference.
Meet the Institute staff Checkout our products and publications Find out about our new courses See online demos Learn about the Leadership Certificate Program (RPL)
Visit us during the Annual Conference on Level 3
Learn more at: www.apcointl.com/institute For questions, contact: APCO Institute at institute@apco911.org or call (888) 272-6911.
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August 1-4, 2010
Houston, Texas
www.apco2010.org
Sunday, August 1
tRaCKs
Telecommunicator Topics: On The Front Line
2:00
pm
3:00
pm
3:15
pm
4:15
pm
Laughter is Lawful
Sheriff JB Smith Location: General Assembly
OYO vs. OHNO! Making the Difference

Holly Downs, Valley Emergency Communications Center Location: Room 351
Training for Today and Tomorrow
Using PowerPoint to Build Software Simulators, Online Learning, and Interactive Reference Tools
Emily Grover, City of Plano Public Safety Communications Location: Room 360
Supervision & Leadership Development
I Want to Speak to the Supervisor! Handling Complaints

Linda Thurber, Kevin Campbell, and Mark Murphy, Lincoln Emergency Communications Center Location: Room 361
Communications Center Management
National Standards for Public Safety Communications

Carol Adams, Stafford County Sheriffs Office, Brad Smith, American Medical Response, ENE, Daniel Morelos, Tuscon Airport Authority, Gordon Vanauken, L.R. Kimball, Frank Kiernan, Meridan Emergency Communications Center, and Sherry Taylor, Indianapolis Fire Communications Location: Room 362
Operating in a Child Centered PSAP

William Hinkle, Intrado and Peter Bellmio, NCMEC Location: Room 362
Projects, Planning & Practices
Case Studies in Dispatch Consolidation

Tom Hanson, Albemarle County, Nathan McClure, AECOM and Terry Hall, York County Emergency Communications Location: Room 370
Grant Writing A HowTo Guide for Funding Your New System

Lee Connor, Harris Location: Room 370
Current Events/Hot Topics
The External Alarm Interface Exchange ANS and False Alarm Reduction Efforts: Making a MASSIVE Difference for Comm Centers
William Hobgood, APCO Data Transfer Committee and Stan Martin, Security Industry Alarm Coalition Location: Room 371
City of Houston, Texas Leading the Country in the Development and Implementation of Its New $130 Million NextGeneration P25 Phase 2 700MHz Trunked Radio System
Gregory Munchrath, RCC Consultants, Inc. and Tom Sorley, City of Houston, Texas Location: Room 371
Technology Management
CORE NG 911 Elements: The Logging Service

Michael Smith, DSS/Equature Location: Room 372
Effective Public Safety Backhaul Network Transformation

David Christophe, AlcatelLucent Location: Room 372
IT & Radio Techno-Talk
Handheld Computing Bringing the Station House to You

Jim Strey, idSoftware, Inc. Location: Room 381
What are These New InBuilding Codes and How Do They Effect You and the Hardware You Buy; a Technical Discussion.
Jack Daniel, Jack Daniel Company Location: Room 381
16
program grid
MOnday, August 2
tRaCKs
12:45
pm
1:45
pm
2:00
pm
3:00
pm
3:15
pm
4:15
pm
4:30
pm
5:30
pm
How to Act in a Promotional Interview

Charles Berdan, Alameda County Regional Emergency Communications Center Location: Room 351
PTSD: Identifying Post Traumatic Stress Disorder in Callers and Techniques in Aiding Such Individuals
Crystal Ayco and Brent Fouse, SNOPAC Location: Room 351
Welcome to the Viper Pit

Troy Cordle and Megan Ellis, Lincoln Emergency Communications Location: Room 351
Deployment Awareness for Telecommunicator Emergency Response Taskforce-TERT TEAM

Natalie Duran, Miami Dade Fire Rescue Department Location: Room 351
Be All You Can Be As a Trainer

Mike Jones, Ada County Sheriffs Office Location: Room 360
If It Is Not In Writing, It Didnt Happen, or Did It?

Sheila Hanna-Wiles, APCO International, Inc Location: Room 360
Champagne Training on a Beer Budget

Tony Harrison, Public Safety Group Location: Room 360
How to Teach a NEW Dog OLD Tricks

Nancy Banks, Peel Regional Police Location: Room 360
Roundtable Discussion for Communications Supervisors

Steve Souder, Fairfax County Dept. Public Safety Communications, Tom Hanson, Albemarle County and Terry Hall, York County Emergency Communications Location: Room 361
Cultivating Positive Change Within Challenging Employees

Cortney Dennis, Ada County Sheriffs Office Location: Room 361
Registered Public-Safety Leader (RPL): Your Path to Success

Pamela Kaufman, APCO International Inc. Location: Room 361
Non-Service Initialized Phones: Problems, Challenges, and Legal Status?

Dick Dickinson, TeleCommunication Systems, Inc. Location: Room 362
CALEA Panel
Mary Sue Robey, Valley Communications Location: Room 362
The Emerging Role of Social Media Tools for Public Safety: Beyond the Web
Dr. Alan Shark, Public Technology Institute Location: Room 362
Lessons Learned in Moving from Coded-Substitutions to Plain Language

Ron Prater, Corner Alliance, Kimberly Clark, Mesa Police Dept, Robert Dusty Rhoads, DHS and Deputy Chief Eddie L. Reyes, Alexandria Police Dept Location: Room 362
Beyond the Cubicle: Creating an Ergonomically Focused Communications Center

Richard A.Tripp, MSA Architects Location: Room 370
Procuring CAD Systems for Multi-Discipline Communication Centers

Monica Lynn and Brian Hudson, DELTAWRX Location: Room 370
i3 Everything You Need to Know, But Are Afraid to Ask

Nate Wilcox, microDATA Location: Room 370
Advanced Automatic Crash Notifications and Urgency Factors: Can We Standardize?

William Hobgood, APCO Data Transfer Committee and Steve Wisely, APCO International, Inc. Location: Room 371
Next Generation Cyber Security for Todays Public Safety Systems

Jeremy Smith, LR Kimball Location: Room 371
The US Fire Service and the Impact of Public Safety Communications

Chief Kelvin Cochran, U.S. Fire Administration Location: Room 371
Virtual USA Panel: Connecting Emergency Responders to RealTime, Actionable Information

Chief Charles Werner, Fire Chief of Charlottesville, Virginia, and David Boyd, U.S. Department of Homeland Security/ Command, Control and Interoperability Division Location: Room 371
800MHz Rebanding: Lessons Learned

Steve Proctor, Utah Comm Agency Network Location: Room 372
Interoperability Planning and Governance: A Focus on the Local Level

Thomas Harmon, LR Kimball Location: Room 372
FCC Regulatory Panel

Check website for updated information. Location: General Assembly
When Will P25 Radios Really Be Interchangeable Between Manufacturers?

John Facella, Harris Location: Room 372
FCC Town Hall Meeting

Location: General Assembly
How NOT to Specify Radio Coverage

Michael Thayer and Zack Sterngold, DELTAWRX Location: Room 381
Improving Radio Communication Security through Better Encryption Management

Simon Britten, Tait Radio Communications Location: Room 381
17
August 1-4, 2010
Houston, Texas
www.apco2010.org
tuesday, August 3
tRaCKs
12:45
pm
1:45
pm
2:00
pm
3:00
pm
Terrorist Screening Center: The Future of Terrorism Information Sharing Between Local Law Enforcement and the Intelligence Community
Joseph Hazelton, Terrorist Screening Center Location: Room 351
Critical Incident Management for Dispatch Personnel

Barbara Harris and Vincent Faggiano, BowMac Educational Services Location: Room 351
Trainer Roundtable
Cortney Dennis and Mike Jones, Ada County Sheriffs Office Location: Room 360
Technology & TrainingHow to Make the Best of Both Worlds

Lisa Dodson, Harris County Sheriffs Office Location: Room 360
C.O.M.M.O.Count on Me Motivating Others Build your own Reward and Recognition Program
Sonya Shores, Charlotte-Mecklenburg 9-1-1 Police Location: Room 361
How to be a Supervisor from a NonSupervisors Point of View

Frederick M. Bachner, Jr., Cortland County 911 Center Location: Room 361
RETAINS Toolkit 2.0

Loredana Elsberry, APCO International Location: Room 362
You Have to Dig Deep to Find a Diamond

Sherrill Ornberg, North Suburban Emergency Communications Center Location: Room 362
Featured PresentationCommunications Restoration in Haiti

Panel Location: General Assembly
Public Expectations 9-1-1: Finding Your Caller

Mary Boyd, Intrado Inc. Location: Room 372
Amateur Radio and Public Safety

John Peterson, G.E.R.C Location: Room 372
Remote Site Power: Greener Hybrids

Joe Blanchard, ReliOn Location: Room 381
TIA TSB-88 What Is It, How to Use It, and What Are Its Benefits
Robert Shapiro, EADS Secure Networks and Carl Olson, Independent Consultant Location: Room 381
18
program grid
wednesday, August 4
tRaCKs
8:15
am
9:15
am
9:30
am
10:30
am
10:45
am
11:45
am
Terminology and Technology Removing the Fear Factor

Dave Adams, AECOM Location: Room 351
Officer Down: What Dispatchers Need to Know

Robert Graham, Professional Dispatch Management Location: Room 351
Where Am I? Why Am I here?

Cheryl Greathouse, Georgia Public Safety Training Center Location: Room 351
Training Syllabus
John Korman, Fairfax County Location: Room 360
Can You Teach an Old Dog New Tricks?

Angela Bowen, Georgia Public Safety Training Center Location: Room 360
APCO Call Center Standards Committee Panel DiscussionPublic Safety Communications Training Coordinator Training Standard
Dan Morelos, Mike Tillman, Cory Ahrens, and Kimberly Burdick, CCSC, Angela Bowen, Georgia Public Safety Training Center, Matt Stillwell, Edmond Public Safety Communications, Robin Tieman, Cass County, MO, and Debbie Gailbreath, Sarasota County Sheriffs Office Location: Room 360
Putting your IQ into QIThe Quality Improvement Cycle

Julie Buckingham, NORCOM Location: Room 361
Quest for Quality

Sherrill Ornberg, North Suburban Emergency Communications Center Location: Room 361
Effective Use of NCIC in Missing, Abducted and Sexually Exploited Child Incidents
Bonnie Davis, AMBER Alert Training and Technical Assistance Program Location: Room 361
Leadership Symposium
Edgar J. Hartung, MA, JD, Alvernia University, Detective III Deborah Gonzales, Los Angeles Police Dept, Bill Schrier, City of Seattle and Mayor Annise Parker, City of Houston Location: Room 362
Preventing Information Overload on Patrol

Bruce Claxton, Motorola Inc. Location: Room 370
PSAP NextGen Readiness What About The Map?

Richard Kelly, PlantCML Location: Room 370
Communications Tower Design and Installation Points To Remember

Paul Gilbert, Texas Dept of Transportation Location: Room 370
Get Behind the Wheel Building Your PSAPs Roadmap to Next Gen 9-1-1
Sharon Counterman, Greater Harris County 9-1-1 Emergency Network, Karin Marquez, City of Westminster, CO, Michael Rosen, PlantCML, and John Rennie, NICE Systems Location: Room 371
Public Safety Collaboration Brings Results

Carla Anderson, E911 Institute Location: Room 371
The Future of Mobile VPN Technology for Mission-Critical Communications

Patrick Tabourin, Radio IP Software, Inc. Location: Room 371
Narrowbanding Update Time Is Growing Short

Bill Waugaman, LR Kimball Location: Room 372
Broadband Communications to Enable First Responders with New Level of Information

Al Ittner, Motorola Inc. and Panel: Roger Quayle, IP Wireless, Arthur Katz, Katz Law Office, P.C., and Deputy Chief Chris Moore, San Jose Police Dept Location: Room 372
The Role of Satellite in Interoperable Communications for Public Safety

Jim Corry, Skyterra Location: Room 381
Are IP Technologies Really Ready for Mission-Critical Wireless Communication Systems?

John Facella, Harris Location: Room 381
The New Multi-Band Radios and Their Impact on Interoperability

Kevin McGeary, LR Kimball Location: Room 381
19

Sessions are subject to change without notice or obligation. Visit www.apco2010.org for updates.
August 1-4, 2010
Houston, Texas
www.apco2010.org
Telecommunicator Topics: On the Front Line
Sunday, August 1
2:00 pm 3:00 pm
Telecommunicator Topics: On the Front Line Supervision & Leadership Development Communications Center Management
GENERAL ASSEMBLY
The City of Houston is one locality working hard to take advantage of the standard and the simplified method. The second part of this presentation will examine efforts by the Security Industry Alarm Coalition (SIAC) to reduce false alarms and how you can cut down on false alarm calls. Methods to reduce the number of dispatches, promote effective ordinances, measures to help recover costs of First Responder response, and lobbies for better alarm equipment will be discussed in detail.
CONVENTION CENTER ROOM 372
Core NG 9-1-1 Elements: The Logging Service

Michael Smith, DSS/Equature The Logging Service replaces the legacy recording system under NG9-1-1, and has a greatly expanded role: all media and all significant incident-related events must be logged. Its a core service of NG9-1-1, and is the critical hub for all other NG services and systems. Directors and Technologists responsible for NG PSAPs and networks will learn how the Logging Service supports the Virtual PSAP concept critical to making NG work, and how this concept can provide greater functionality at a lower cost. The Logging Service must be fully understood before attempting to design any NG9-2-2 network or PSAP.
Featured PresentationLaughter is Lawful

Sheriff JB Smith Learn to laugh at your own weaknesses and how to leave a lasting legacy that you are proud of.

National Standards for Public Safety Communications

Carol Adams, Stafford County Sheriffs Office, Brad Smith, American Medical Response, ENE, Daniel Morelos, Tucson Airport Authority, Gordon Vanauken, L.R. Kimball, Frank Kiernan, Meridan Emergency Communications Center, and Sherry Taylor, Indianapolis Fire Communications Standards development continues to be a high priority for APCO. Learn about the importance of standards to the industry. What standards exist and which are being developed? How can or should standards be utilized within communications centers? Standards are meant to provide a consistent level of service to the community, training for the public safety communications profession, technical requirements and recommendations, etc. Standards can help justify funding, staffing, training and technical needs for public safety agencies. Find out the many benefits of national standards and why you need to get involved.
Handheld Computing Bringing the Station House to You

Jim Strey, idSoftware Long the staple of parking enforcement, handheld computing devices are rapidly developing new capabilities of interest to law enforcement agencies. With broadband wireless connectivity, GPS, high-resolution cameras, bar code scanners, biometric readers and more, tasks that only a few years ago required a trip to the station can be done on-the-spot, increasing officer safety and saving time and money. This discussion will cover the opportunities and challenges provided by handheld technology and illustrate best practices in evaluation and adoption.
3:15 pm 4:15 pm

Case Studies in Dispatch Consolidation

Tom Hanson, Albemarle County, Nathan McClure, AECOM and Terry Hall, York County Dispatch consolidation is a trend that is gaining in popularity as many communities struggle to provide the services their citizens require. The panel discussion will look at several different consolidations, each with a different approach. Among the consolidated dispatch operations to be discussed are the Charlottesville-UVAAlbemarle County Emergency Communications Center; York County Emergency Communications Center; and Muskegon Central Dispatch.
OYO vs. OH-NO! Making the Difference

Holly Downs, Valley Emergency Communications Center O.Y.O is a concept of personal empowerment. The acronym OYO stands for own your own. Are you a frontline Public Safety Communication Officer eager to help a mother giving birth, a firefighter responding to a major fire incident or an officer pursuing a violent criminal? Are you willing to give the same service to the disgruntled neighbor calling in a noise disturbance and the field responder who just never seems to get up on the right side of the bed in the morning? Are you an OYO communication officer? This course will define the difference between an OYO communication officer and an OH-NO communication officer. Highlighting several incidents where the communication officer tipped the balance and achieved a successful outcome to a critical incident. This course will illustrate the six primary principles of engagement: Shaping, Connecting, Learning, Stretching, Achieving, and Contributing. High engagement results when individuals apply all six drivers as personal processes. Emergency Communication Officers are highly engaged individuals but do they apply all six drivers to become driven in the best direction? OYO helps set up a pattern mapping out personal career development and achieving best outcomes in day to day critical incidents.

The External Alarm Interface Exchange ANS and False Alarm Reduction Efforts: Making a MASSIVE Difference for Comm Centers
William Hobgood, APCO Data Transfer Committee and Stan Martin, Security Industry Alarm Coalition This presentation is divided into two parts. The first part will examine the External Alarm Interface Exchange American National Standard (ANS) since its adoption as an ANSI standard on January 15, 2009. The goals, benefits, and outcomes of the project will be reviewed using the case study at two PSAPs in Virginia including how call volumes from alarm companies were reduced, mistakes made during the handoff of alarm event details were eliminated, and 911 processing/first responder response times were reduced by 23 minutes. Since the original presentation at the 2009 APCO conference in Las Vegas, the transport method has changed for the delivery of alarm-related data between alarm monitoring companies and 911 PSAPs. The audience will be briefed on a modified and simplified method of delivery through the use of Nlets and ORIs which could mean expedited participation by more PSAPs and alarm monitoring companies alike, and an easier implementation for CAD providers.
20
professional development sessions

Communications Center Management Projects, Planning & Practices Current Events/Hot Topics Technology Management IT & Radio Techno-Talk

Using PowerPoint to Build Software Simulators, Online Learning, and Interactive Reference Tools
Emily Grover, City of Plano Public Safety Communications This presentation will be a practical display of how to utilize only Powerpoint to create a workable simulator for simple software systems. It will also demonstrate additional features and tricks to create online learning that does not require software purchase, but will also provide information & guides on inexpensive software that can make it more sophisticated. Perhaps most exciting are the interactive geographical reference tools that have been created with these tools that have helped saved lives. One click of a mouse and you can easily access critical information that would otherwise require searching multiple pages & documents.
City of Houston, Texas Leading the Country in the Development and Implementation of Its New $130 Million Next-Generation P-25 Phase 2 700MHz Trunked Radio System
Gregory Munchrath, RCC Consultants, Inc. and Tom Sorley, City of Houston, Texas The City of Houston is currently implementing the first large scale 700MHz P-25 Phase 2 trunked radio system in the Country. The City leveraged intense market competition with unique and innovative approaches for system development and procurement saving $50 million while acquiring a robust system design, strong performance guarantees, and some of the best pricing ever seen in a project of this nature. Join us for an overview of the Citys $130 million project, the excellent strategies and approaches it used, the benefits achieved, issues addressed, and lessons learned thus far in the project.

I Want to Speak to the Supervisor! Handling Complaints

Linda Thurber, Kevin Campbell, and Mark Murphy, Lincoln Emergency Communications Center Learn first-hand from a CALEA Flagship agency what processes have worked as they moved towards consistent handling of all types of complaints and inquiries. Follow the process from the initial call through the investigation to conclusion of fact. This presentation will help you develop a procedure for processing complaints from start to finish. Having a strong policy on handling citizen, user agency or internal complaints and inquiries will not only strengthen your organizational integrity, but will put into place a consistent process that can be followed agency-wide.
Effective Public Safety Backhaul Network Transformation

David Christophe, Alcatel-Lucent Public safety agencies are modernizing their wireless communications with upgrades of current land mobile radio to packet and addition of broadband capabilities to improve first responder mission effectiveness and efficiency. A key component of these solutions is the backhaul networks to enable the required connectivity for new packet, legacy and growing broadband traffic. A discussion of several case studies of recent deployments highlights lessons learned from installing a converged backhaul network. These include how to deliver the required high reliability, priority and QoS for multi-agency and cross-jurisdictional communications and efficient video surveillance traffic replication.

Operating in a Child Centered PSAP

William Hinkle, Intrado, and Peter Bellmio, National Center for Missing and Exploited Children (NCMEC) Calls for service that come into PSAPs about missing children, abused children and runaways provide telecommunicators with an opportunity to help communities to protect their most important asset: children. This session will be delivered by representatives from the National Center for Missing and Exploited Children (NCMEC) and its partners who are helping PSAPs implement new practices that will allow them to do a better job in handling calls regarding children. Practical steps will be described for making children a high priority in your PSAP. Free training available from NCMEC will be described along with the NCMEC PSAP Partner Program which allows PSAPs to be recognized as being committed to child protection.
What are These New In-Building Codes and How do They Effect You and the Hardware You Buy; a Technical Discussion.
Jack Daniel, Jack Daniel Company Hear insider expert interpretations of new codes now adopted by over 300 jurisdictions nationwide. As a major contributor to both the International Fire Code and National Fire Protection Association teams, Daniel has an understanding of the codes, why some items are in the code and what to expect in coming years. Daniel will share materials he developed to train fire code officials and discuss the matter of special certifications and new hardware that these codes require. Attendee involvement and questions is encouraged. Stop wondering what these codes mean and how they affect you.

Grant Writing A How-To Guide for Funding Your New System

Lee Connor, Harris Applying for grants is a crucial step in lining up funding for public safety radio systems. Unfortunately, many agencies struggle with the best ways to write grant proposals, and as a result, dont get all the money they should, forcing them to find other ways to pay for the system. Learn to write stronger proposals and have a better change to receive funds with the proper preparation and best practices.
Monday, August 2
12:45 pm 1:45 pm
How to Act in a Promotional Interview

Charles Berdan, Alameda County Regional Emergency Communications Center Telecommunicators who are interested in climbing up the career ladder often have not been in an interview situation since they were hired. Interviewing in front of a panel of your bosses is a stressful time, and if you are not prepared, you could fail the presentation even though you may be the person most qualified for the job. Based on 34 years of being the interviewer and interviewee, Berdan will walk you through the promotional interview process. Learn about how to prepare, how to dress, and how to conduct yourself to be successful in any interview process.
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August 1-4, 2010
Houston, Texas
www.apco2010.org
Monday, August 2
12:45 pm 1:45 pm continued

Be All You Can Be As a Trainer

Mike Jones, Ada County Sheriffs Office Training new dispatchers is often seen as a difficult and stressful task. In many situations, trainers feel as though they are performing a thankless job and feel unappreciated. Discuss how important trainers are to the success of an organization and discover ways for trainers to see their importance on the organizational level. Hear ways for trainers to recognize their full potential and to have a positive lasting affect on the trainee.
How NOT to Specify Radio Coverage

Michael Thayer and Zack Sterngold, DELTAWRX If you are planning a new system, an upgrade or joining a regional communications system, join us as we demystify the ins and outs of wireless coverage. Avoid the expensive mistakes others have made and learn how to get the coverage you need!
12:45 pm 3:00 pm

Non-Service Initialized Phones: Problems, Challenges, and Legal Status?

Dick Dickinson, TeleCommunication Systems, Inc. NonService Initiated Phones (NSI) are an example of the old adage, No good deed goes unpunished. Originally intended to facilitate emergency communications by people without access to cell phones, NSI phones have become a serious problem due to malicious pranksters who use the untraceable phones to harass PSAPs. Look at the history of NSI phones and address possible remedies that have been directed by the FCC.
Roundtable Discussion for Communications Supervisors

Steve Souder, Fairfax County Dept. Public Safety Communications, Tom Hanson, Albemarle County, and Terry Hall, York County Emergency Communications Join this roundtable discussion of the important topics confronted by todays public safety communications center supervisors.

2:00 pm 3:00 pm
Beyond the Cubicle: Creating an Ergonomically Focused Communications Center

Richard A. Tripp, MSA Architects This classroom-style seminar will illustrate how to plan and design a human-centered environment for communications center associates. Discuss strategies for both new and renovated facilities and explore the effects of lighting, color, and interior materials on reducing stress and creating an effective working environment. Ergonomicallydesigned environments are safer, healthier, and more comfortable, and people who work in them perform their jobs better. Architects who design with ergonomics in mind look at the whole design picture, specifying materials, lighting, and furniture systems that are customized to the specific job tasks workers will perform in the space.
PTSD: Identifying Post Traumatic Stress Disorder in Callers and Techniques in Aiding Such Individuals
Crystal Ayco and Brent Fouse, SNOPAC Post Traumatic Stress Disorder (PTSD) is a condition that affects individuals exposed to extreme stress. Military personnel and victims of natural disasters are just some of those at risk of developing PTSD. Learn what PTSD is, causes behind it, ways to identify symptoms of PTSD, and techniques on how to address those symptoms. Potential risks and dangers involved with severe cases of PTSD are becoming headline news partly because of the ongoing military involvement in the Middle East. PTSD has become a more common condition and telecommunicators should be prepared.
Advanced Automatic Crash Notifications and Urgency Factors: Can We Standardize?

William Hobgood, APCO Data Transfer Committee, and Steve Wisely, APCO International As an increasing number of Automatic Crash Notification providers begin to enter the public safety marketplace, the need for data and operational standards has become apparent. Learn about the work accomplished by the DOT and CDC, and how APCO and NENA have formed joint working groups to work on the standardization issues with the cooperation and participation from the ACN providers. The panel will discuss efforts and outcomes to date on the standardization efforts. An Urgency algorithm will also be discussed, where the algorithm has been piloted, and the outcomes. The Urgency factor has the potential to offer the 9-1-1 PSAP information surrounding the seriousness of the crash, the likelihood of serious injuries, and even base its conclusion based on personal data about the driver and passengers.

If It Is Not In Writing, It Didnt Happen, or Did It?

Sheila Hanna-Wiles, APCO International, Inc Learn practical tips for documenting correctly. See examples of good documentation and poor documentation and understand what types of things need to be documented.

CALEA Panel
Mary Sue Robey, Valley Communications APCO and CALEA have partnered to develop the core standards essential for a communications center to operate effectively. Get insight from this panel presentation into the CALEA Public Safety Communications Accreditation process from both the center manager and accreditation managers prospective. The panel explains the vast benefits of accreditation, while also covering the tasks required to prepare files, proofs, participate in mock and on-site assessments and how to maintain your files for the future.
800MHz Rebanding: Lessons Learned

Steve Proctor, Utah Comm Agency Network Just starting in the rebanding process or currently in the middle? Discuss aspects of the 800Mhz rebanding process and the lessons learned.
22


3:15 pm 4:15 pm
Procuring CAD Systems for MultiDiscipline Communication Centers

Monica Lynn and Brian Hudson, DELTAWRX With the increase in regionalization and communications center consolidations, the need for CAD systems capable of supporting multiple disciplines and agencies is greater than ever. Come learn about core similarities and differences in CAD business needs across Police, Fire and EMS disciplines that often result in great challenges when it comes to procuring a shared CAD system. Learn tips for generating functional requirements, evaluation criteria and overall consensus building amongst stakeholders with different business rules and priorities.
Welcome to the Viper Pit

Troy Cordle and Megan Ellis, Lincoln Emergency Communications There is a growing disease in the workplace across America... and it is incivility. Our workplace has virtually become a Viper Pit, dangerous, mean and nasty. This is an interactive presentation, open discussion look at incivility in the communication center. We will learn what incivility is and what are some things we as individuals and teams can do to make our communications centers more civil, professional and fun to work in!
Next Generation Cyber Security for Todays Public Safety Systems

Jeremy Smith, LR Kimball Next Generation 9-1-1 (NG9-1-1) brings about dramatic changes in technology and operations for the public safety industry. With this evolution comes greater susceptibility to viruses, hackers, denials of service and other traditional cyber security threats that are very realall of which can disrupt emergency operations. Learn why cyber security is critical to any NG9-1-1 effort and what 9-1-1 call centers can do to mitigate their risks and identify their systems vulnerabilities.

Champagne Training on a Beer Budget

Tony Harrison, Public Safety Group Training does not have to be expensive. Learn numerous great ways to find and provide low cost training to your employees.

Cultivating Positive Change Within Challenging Employees

Cortney Dennis, Ada County Sheriffs Office Supervisors typically receive limited training on how to handle challenging employees. Challenging employees can be a drain on the morale of the dispatch center, contribute to a toxic work environment and burn out excellent supervisors. Discuss the importance of committed, present dispatch supervisors and their impact on the center. Explore simple techniques on how to not only more effectively address and deal with difficult employees, but encourage/promote their success within the agency. Leave this session with essential tools to transform challenging employees into valuable employees.
Interoperability Planning and Governance: A Focus on the Local Level

Thomas Harmon, LR Kimball Emergency communications has made significant progress with the unprecedented investments in interoperability by DHS in recent years. Despite this critical investment, one area that still needs focus is developing interoperability governance structures, starting at the local level. This is critical for the development of sound policies and procedures that optimize the use of interoperable resources and providing proper training and exercise. Gain a better understanding of why a local governance foundation is important and hear tips on working towards governance at the local level.

2:00 pm 4:15 pm
The Emerging Role of Social Media Tools for Public Safety: Beyond the Web
Alan Shark, Public Technology Institute Increasingly public safety officials are recognizing both the need and opportunity to better engage their citizens through social media. Learn how YouTube, Facebook, Twitter, and more are being utilized. Hear the latest research on how the social media is growing and evolving and possible implications to public safety communications officials. Study various applications from local jurisdictions.
Improving Radio Communication Security through Better Encryption Management

Simon Britten, Tait Radio Communications Hear an overview of P25 encryption and why key management is crucial to improving radio communication security. This session will introduce encryption; explain why encryption is needed and the various methods of getting keys into radios. Discuss how good encryption management can save staff time, while reducing the threat to outside eavesdropping. Address the dangers of poor asset and key management. Study how encryption management can assist in responding to exceptional circumstances, such as when radios are lost or stolen.
The U.S. Fire Service and the Impact of Public Safety Communications
Chief Kelvin Cochran, United States Fire Administration Join US Fire Administrator Chief Kelvin Cochran as he speaks on the current state of the United States Fire Service and the role public safety communications plays within it as well as what the future holds for the fire service and our industry. This session will include a moderated question and answer session with Chief Cochran that will allow attendees to ask their own questions and offer comments.
23

August 1-4, 2010
Houston, Texas
www.apco2010.org
Monday, August 2
GENERAL ASSEMBLY

Featured Presentation FCC Regulatory Panel

The Regulatory Panel will feature high level staff from the FCC and address hot button items of concern to public safety, including a national broadband network, narrowbanding, wireless E911, and 800 MHz rebanding.
Lessons Learned in Moving from CodedSubstitutions to Plain Language

Ron Prater, Corner Alliance, Kimberly Clark, Mesa Police Department, Robert Dusty Rhoads, Department of Homeland Security, and Deputy Chief Eddie L. Reyes, Alexandria Police Department Public safety agencies across the country are making the change from codedsubstitutions (think 10 codes) to the use of plain language. While the Federal government (NIMS) only requires the use of plain language in mutual aid situations, state and local organizations are finding that plain language must be used daily in order to be effective when multiple disciplines and/or jurisdictions come together. This panel will dive deep in to the most challenging issues and concerns as well as provide ideas on the future. Come find out from people who have implemented plain language what their challenges were, how they addressed these challenges, and the positive and negative implications they observed following implementation.
3:15 pm 5:30 pm
i3 Everything You Need to Know, But Are Afraid to Ask

Nate Wilcox, microDATA This detailed look at the NENA i3 standard for Next Generation 9-1-1 Systems will couch it in terms that everyone can relate to. Many new topics will be introduced that are a result of the newly minted standard.
Virtual USA Panel: Connecting Emergency Responders to Real-Time, Actionable Information

Chief Charles Werner, Fire Chief of Charlottesville, Virginia, and David Boyd, U.S. Department of Homeland Security/Command, Control and Interoperability Division The need for real-time, actionable information is critical during day-to-day emergency response operations. Components, systems, and architectures have a limited ability to provide robust information sharing without the benefit of a national strategy and applicable standards. Therefore, critical information is often inaccessible to those who need it the most at the end user. It is imperative that practitioners are enabled to exchange information in whatever form is needed and deliver the information to whatever device is available. Virtual USA, an initiative driving a technical and cultural shift in how the nation shares information during emergencies, makes this possible.
4:30 pm 5:30 pm
Deployment Awareness for Telecommunicator Emergency Response Taskforce-TERT TEAM

Natalie Duran, Miami Dade Fire Rescue Department Basic TERT trains experienced telecommunicators in one public service answering point to assist another temporary, alternate, or permanent PSAP when assistance is needed. TERT Team Leader trains you in leading a TERT Team in a deployment.

When Will P25 Radios Really Be Interchangeable Between Manufacturers?

John Facella, Harris We still hear stories of P25 radios from Vendor X not working on Vendor Ys system. Why is this? What do public safety radio users have to do to ensure their agencies avoids this problem?
How to Teach a NEW Dog OLD Tricks

Nancy Banks, Peel Regional Police Are you having a hard time understanding how to get your message across to the younger generation in your Communications Center? Are they staring blankly at you when you talk about the good old days and how weve worked so hard for recognition? If youre struggling to develop rapport, and find the right mix between the importance of the job and the expectations of new younger hires, then come to this session. Those of us old dogs have to learn some new tricks if were going to train successfully in these changing times.
GENERAL ASSEMBLY
FCC Town Hall Meeting

APCO members will have an opportunity to hear from federal officials and begin a dialogue on the need for and scope of a federal NG911 regulatory framework, and how NG911 will accommodate 911 services in a broadband, IP-based environment.

Registered Public-Safety Leader (RPL): Your Path to Success

Pamela Kaufman, APCO International Inc. Hear an introduction to APCO Institutes Leadership Certificate Program, a comprehensive 12-month online program that leads to the professional designation of Registered Public-Safety Leader. Learn how this program can provide aspiring leaders within public safety communications the knowledge and skill sets to achieve excellence.
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Tuesday, August 3
12:45 pm 1:45 pm
available and operating efficiently in the 9-1-1 environment. This presentation will discuss consumer trends, public expectations, and the current 9-1-1 architectures. Attendees will learn how changes in IP-advanced 9-1-1 networks will help meet citizen expectations by improving the way emergencies are handled in the PSAP and in the field.
Remote Site Power: Greener Hybrids

Joe Blanchard, ReliOn Remote sites necessitate the use of multiple power sources for site hardening. In this era, there are a number of green and/or clean technologies which have strengths and weaknesses that work well together, offsetting the challenges of one with the strengths of another. By installing these hybrid solutions, the customer takes advantage of clean energy while enabling a site that can run for weeks or months without human intervention.
Terrorist Screening Center: The Future of Terrorism Information Sharing Between Local Law Enforcement and the Intelligence Community
Joseph Hazelton, Terrorist Screening Center A substantial number of possible encounters with known or suspected terrorists by local agencies are never called in to the Terrorist Screening Center for verification, eliminating the opportunity to confirm the identity of a suspect and collect intelligence from the encounter. Therefore the encounter information that TSC shares among law enforcement is incomplete and local police departments that rely on intelligence-led policing miss key pieces of information. 9-1-1 Operators/Dispatchers, get detailed information about how to handle a possible encounter, how TSC supports them when a call is made and how that encounter information is shared.
12:45 pm 3:00 pm
Projects, Planning & Practices Current Events/Hot Topics
GENERAL ASSEMBLY

Trainer Roundtable
Cortney Dennis and Mike Jones, Ada County Sheriffs Office Trainers, take the opportunity to ask questions of each other and find solutions to common training problems. Youll share your knowledge and experiences with each other to help improve training at your agency.
Featured PresentationCommunications Restoration in Haiti

Panel The Haitian 7.0 Earthquake on January 12th 2010 caused the largest loss of life in the Western Hemispheres recorded history. The event decimated communications infrastructure and personnel, challenging response and recovery efforts. Because of the geographic proximity and close physical, cultural and economic ties to the island nation of Haiti, the United States government mounted one of the most intensive international disaster support operations in history. Nearly all US government capabilities and relationships were brought to bear to support the response and recovery effort. The plenary session will focus on the status and reconstitution of strategic communications infrastructure damage, local wireless, wire line and ISP services, satellite communications disaster requirements and reconstitution of 114 emergency call services and emergency communications to Haitian National Police. The plenary session will invite representatives of the Federal Communications Commission Public Safety and International Bureaus, the National Telecommunications Information Agency, the National Communications Systems National Cybersecurity and Communications Integration Center (NCCIC), the US Coast Guards Deployable Communications Unit, FEMA Disaster Recovery, Department of States US Agency for International Development (USAID) and members of APCOs Executive Board. There will be an extensive visual slide show of communication damage in Haiti and impact analysis. APCO President Dick Mirgon will discuss the development and implementation of the APCO PSAP restoration plan, which was developed based on Katrina after-action studies by APCO and the public safety communications community.

C.O.M.M.OCount on Me Motivating Others - Build your own Reward and Recognition Program
Sonya Shores, Charlotte-Mecklenburg 9-1-1 Police Communications Involving your employees in developing a reward and recognition program that will help increase moral, decrease sick leave and employees arriving late, encourages a team atmosphere. Learn to do it on a budget as small or as big as you have. Employees in a large 9-1-1 center developed this program as a way to identify the great job they and their coworkers did everyday. It is based on a point system that allows the achiever to accumulate as many points as they can and redeem them for approved rewards.

RETAINS Toolkit 2.0

Loredana Elsberry, APCO International See a demonstration of the upgraded APCO Project RETAINS Toolkit. Learn how to estimate appropriate staffing levels using the upgraded toolkit with information from the RETAINS Next Generation study. The Toolkit 2.0 has expanded functionalities and capabilities, but still retains the reliable information from the previous version of the toolkit. There are still three tools in the toolkit: staffing, retention and the employee satisfaction survey.
2:00 pm 3:00 pm
Critical Incident Management for Dispatch Personnel

Barbara Harris and Vincent Faggiano, BowMac Educational Services Learn core principles of BowMacs highly acclaimed course approved by the Homeland Preparedness Directorate. Review a standard set of tasks to be used in handling critical incidents, the role of the dispatcher/call taker in critical incidents, and how this knowledge is used to assist field units. The full course prepares personnel to accomplish this standard set of tasks during simulated exercises on a three dimensional model city providing immediate feedback on dispatcher decisions, resulting in increased understanding of both communications role and field unit response and increasing responder safety and service efficiency.
Public Expectations 9-1-1: Finding Your Caller

Mary Boyd, Intrado Inc. As advancements in telecommunication technologies change the way the general public communicates, citizens expectations change when they call 9-1-1. They want to know that a callers location can be accurately identified in any situation, and that the technology to which they have become accustomed in their day-to-day life is
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August 1-4, 2010
Houston, Texas
www.apco2010.org
TUESday, August 3

Technology & TrainingHow to Make the Best of Both Worlds

Lisa Dodson, Harris County Sheriffs Office Technology shouldnt be limited to how a 9-1-1 call is delivered to a PSAP. Technology can also maximize how training is delivered to 9-1-1 dispatchers. Learn what methods are currently available, how to integrate technology into existing training programs and identify best practices in developing training programs. Take away a list of resources and ideas to begin implementing new training programs utilizing todays technology.
TIA TSB-88What Is It, How to Use It, and What Are Its Benefits
Robert Shapiro, EADS Secure Networks and Carl Olson, Independent Consultant One of the most difficult tasks facing anyone involved in the specification and purchase of a digital trunk radio system is finding an equitable benchmark for network performance to use in evaluating different vendor proposals. With the wide variety of propagation models that can be used to plan, design and simulate radio system coverage, identifying the solution that best meets your performance requirements can be daunting. TIA Technical Service Bulletin (TSB)-88 provides the most comprehensive set of technical guidelines on how to plan, design, and simulate the performance of narrowband/spectrum efficient networks.

How to be a Supervisor from a NonSupervisors Point of View

Frederick M. Bachner, Jr., Cortland County 911 Center You took the test, aced the interview, and now you are the supervisor. Your co-workers are congratulating you on your promotion. Now reality sets in, they arent your coworkers anymore, they are your subordinates. The supervisor has a clear role as a part of the administration but it is important that they remember where they came from. This program is intended to help supervisors be more effective as they navigate their way from dispatcher to supervisor. The information will also serve as an excellent refresher for the long time supervisor that may have lost their way.
Wednesday, August 4
8:15 am 9:15 am

Terminology and TechnologyRemoving the Fear Factor

Dave Adams, AECOM Many dispatchers are tasked with working in a technology environment they do not understand. How can we expect our dispatchers to be ahead of the curve and meet our demands? We must create a comfort zone with new and emerging technologies. Take a practical and interactive approach to making dispatchers comfortable in a changing environment. Define, in laymans terms, terminology related to the back room. Dispatchers will become comfortable with CPE, DVRS, CAD, and IP. E9-1-1 professionals will gain a better understanding of what makes the PSAP work; lessening daily frustrations and stress.
You Have to Dig Deep to Find a Diamond

Sherrill Ornberg, North Suburban Emergency Communications Center Turn-over causes considerable stress on PSAP CTOs, as well as the line level personnel who are required to cover the vacancies. The churn rate is a financial strain on the PSAPs budget, as well as an administrative nightmare. After 40 years in Emergency Communications, I believe that I have some insight into what works well regarding the testing and retention of employees. The North Suburban Emergency Communications Center was featured in the June 2008 issue of the APCO Bulletin. Our retention rate is well above any of the surrounding areas PSAPs. This presentation highlights those practices, covering the orientation and the multi-phased testing process that have, over time, been very successful in employee retention.

Training Syllabus
John Korman, Fairfax County Hear a brief explanation the employment ad and hiring process for new employees and see one agencys New Employee Welcome Guide and classroom training syllabus for new employees (call takers), covering eight weeks.
Amateur Radio and Public Safety

John Peterson, G.E.R.C For the past 100 years, amateur radio has been involved with emergency preparedness and public safety ever since the Titanic event. More recently, amateur radio has been critical in emergency communications support of Hurricanes Katrina and Rita, international tsunami events, the earthquake in Haiti, the floods in both South Dakota and Tennessee and many more. Come join this session as we discuss how amateur radio can serve any community, county, region or state as an essential backup tool for all public safety and emergency managers when everything else has failed. The amateur radio community also needs to realize that there needs to be common standards that apply to all amateur groups and organizations to insure interoperability. Bring with you ideas on how APCO could assist in helping educate the public safety community on what amateur radio assets can do for everyone involved. An email address will be made available for all your ideas regarding this area of interest.

Putting your IQ into QI The Quality Improvement Cycle

Julie Buckingham, NORCOM People dont resist change as much as they resist being changed. Are you making the most of your quality improvement program by using the feedback to inform other aspects of your operations such as training, mentoring and change management? Get tools and concepts to incorporate within your program and assist you in the development of a new quality improvement program.

Preventing Information Overload on Patrol

Bruce Claxton, Motorola Inc. As recently as a few years ago, an officer inside a patrol car only had to watch the streets and listen for radio calls, occasionally running a report on a green-screen MDT. Today, competing information technologies are mushrooming inside the patrol car: email, CAD, in-car video, ALPR in addition to cell phone calls and text messages. Learn to design and implement policy approaches to ensure that information is accessible, coherent, useful and not overwhelming.
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Get Behind the WheelBuilding Your PSAPs Roadmap to Next Gen 9-1-1
Sharon Counterman, Greater Harris County 9-1-1 Emergency Network, Karin Marquez, City of Westminster, CO, Michael Rosen, PlantCML, and John Rennie, NICE Systems There will be many twists and turns on the road to Next Gen 9-1-1. Dont get left on the roadside. Hear the experiences and expertise of Next Gen 9-1-1 experts, along with representatives from the Greater Harris County 9-1-1 Emergency Network and the City of Westminster, Colorado, to help build your roadmap to Next Gen 9-1-1. Learn about the building blocks and milestones of Next Gen 9-1-1. Get tips on what to do to get ready, including how and where to look for funding. Investigate alternative technologies you can use in the interim until Next Gen 9-1-1 arrives.
Can You Teach an Old Dog New Tricks?

Angela Bowen, Georgia Public Safety Training Center It has been said that the ability to learn new information begins to decline at age 20. Thats 140 in dog years! In emergency communications, the ability to learn new information is a critical part of effective performance. How do we tap into the valuable life experience older workers have in order to harness the incredible value older workers bring to our communications centers? Join us for a light-hearted look at the common challenge of helping older employees learn new information.

Quest for Quality

Sherrill Ornberg, North Suburban Emergency Communications Center If there are no quality assurance reviews done on a consistence basis, how does management do a performance evaluation? Discuss the importance of the QA process and get an explanation of why its important to separate behavior issues from the performance criteria in an annual evaluation for both line-level and supervisory staff. Sample QAs and evaluation forms will be available.
Narrowbanding UpdateTime Is Growing Short

Bill Waugaman, LR Kimball This ongoing update of actions by the FCC, Land Mobile Communications Council (LMCC), NPSTC, and other organizations as it impacts the FCC-mandated narrowbanding action which must be completed by January 1, 2013 includes lessons learned from user agencies who have implemented narrowbanding to date.

PSAP NextGen ReadinessWhat About the Map?

Richard Kelly, PlantCML While jurisdictions continue to upgrade their PSAP hardware and software for a Next Generation 9-1-1 world, many may not be considering their current maps and other graphical location information upgrade needs. Data requirements are changing to support routing functionality within the map data itself. The need to share this data with those responsible for routing 9-1-1 calls and to maintain standards and communicate changes will be of utmost importance. Discuss these needs and how the demands for more of this information, as well as improved content and accuracy, will need to be handled by PSAPs.
The Role of Satellite in Interoperable Communications for Public Safety

Jim Corry, Skyterra The ability for public safety officials to communicate is critical for effectively coordinating and collaborating on rescue plans and protecting the public. However, our nations terrestrial infrastructure is often unreliable during disasters because the networks are damaged, congested or unavailable. Utilizing Satellite Mutual Aid Radio Talkgroups (SMART), which operate over SkyTerras network, public safety officials are able to effectively communicate with each other in emergencies. Discuss how satellite communications has improved rescue operations and hear case studies that include satellite use during the 2010 Search & Rescue in Haiti and the 2009 Kentucky ice storms.
Public Safety Collaboration Brings Results

Carla Anderson Learn how collaboration between public safety organizations can bring results. Discussion will include what the mix of public safety organizations and industries have achieved together and what we will focus on in the future.
8:15 am 11:45 am
Leadership Symposium
Edgar J. Hartung, MA, JD, Alvernia University, Detective III Deborah Gonzales, Los Angeles Police Department, Bill Schrier, City of Seattle, and Mayor Annise Parker, City of Houston
Are IP Technologies Really Ready for MissionCritical Wireless Communication Systems?

John Facella, Harris Many public safety agencies are hesitant to utilize Internet Protocol (IP) technology for public safety radio communications. However, IP-based technologies have already demonstrated their usefulness and value in business and industry, and many large mission-critical communications systems already use an IP infrastructure. What are some of the benefits of IP technologies, and why are those technologies well-suited to public safety radio communications? Are all IP systems created equal?
9:30 am 10:30 am
Officer Down: What Dispatchers Need to Know

Robert Graham, Professional Dispatch Management Dispatchers, know your roll in officer safety. Learn to recognize red flags, how to remain cool under pressure, how to develop policies and procedures for handling in the line of duty death calls or injuries, how to prepare for the aftermath, and how to react to the phases of crisis and the intense emotion that follow an officer down call.
27

August 1-4, 2010
Houston, Texas
www.apco2010.org
WEDNESday, August 4
continued
9:30 am 11:45 am

Communications Tower Design and Installation Points To Remember

Paul Gilbert, Texas Dept of Transportation Learn the steps of radio communications tower design and installation. These steps include the criteria used in the design of a tower, specification preparation, bidding, letting of the contract and the installation of a radio communications tower. Identify points and potential issues to watch for during the various phases of the project including to gain basic understanding of the concepts and steps in a radio tower project.
Broadband Communications to Enable First Responders with New Level of Information

Al Ittner, Motorola Inc., Roger Quayle, IP Wireless, Arthur Katz, Katz Law Office, P.C., and Deputy Chief Chris Moore, San Jose Police Department Public policy and technology are moving first responders toward new communications capabilities. Public safety and the FCC have been working together to enable next generation LTE public safety broadband networks in the 700 MHz band that promise public safety grade data communications for first responders, providing video, imaging and high speed data transfers both to and from the field. The benefits and challenges of public and private network opportunities in the 700 MHz band can be compared to broadband/high speed data network alternatives available in other bands such as 2.5 GHz and 4.9 GHz. This diverse panel shares their perspectives, including front-line agency reports on selection and implementation of broadband alternatives, opportunities to improve situational awareness, safety and efficiency, and key considerations in approaching the procurement and implementation of network upgrades.
The Future of Mobile VPN Technology for Mission-Critical Communications

Patrick Tabourin, Radio IP Software, Inc. A new generation of flexible mobile VPN technologies enables mobile workforces to benefit from emerging applications and diverse wireless networks. Existing mobile VPNs have limitations. Emergency responders roam from one network to another, but are not able to access both at the same time, which is a problem because missioncritical applications should transmit over the most reliable wireless network available and bandwidth-intensive applications with fewer control requirements should leverage cellular/broadband networks concurrently. Concurrent VPN technology, the power to transmit simultaneously over multiple networks, maximizes infrastructure resources and creates a single network of networks, with high levels of performance, reliability and trusted access.
10:45 am 11:45 am
Where am I? Why am I here?

Cheryl Greathouse, Georgia Public Safety Training Center This interactive session is designed to facilitate discussion among participants to examine the reasons why people choose to work within a highly dynamic emergency communications center environment and how to stay positively motivated in the face of the many challenging and chaotic moments which are inherent to this profession. Participants will receive tips for self-motivation and for getting off of the doom and gloom roller coaster to improve their life at work and at home.
The New Multi-Band Radios and Their Impact on Interoperability

Kevin McGeary, LR Kimball The introduction of multi-frequency band, subscriber radios can clearly change how we think about resolving interoperability issues. This presentation will provide an overview on the multi-band radios announced to date and capabilities. Building from the DHS Interoperability Continuum, we will examine some of the typical scenarios encountered by first responders and compare traditional interoperability approaches to use of multi-band radios in the hands of the responders. The presentation will also briefly review current grant programs that might present a viable means to pursue funding the purchase of Multiband radios based on their impact on interoperability.

APCO Call Center Standards Committee Panel Discussion - Public Safety Communications Training Coordinator Training Standard
Dan Morelos, Mike Tillman, Cory Ahrens, and Kimberly Burdick, CCSC, Angela Bowen, Georgia Public Safety Training Center, Matt Stillwell, Edmond Public Safety Communications, Robin Tieman, Cass County, MO; Debbie Gailbreath, Sarasota County Sheriffs Office Hear a panel discussion consisting of CCSC members and moderated by the CCSC Chair as they present their current work, including the training standard for Public Safety Communications Training Coordinator. They will spend time on each standard the Call Center Standards Committee has created, will explain their relevance through the ANS certification process, and will outline committee plans for the future. There will be ample time to answer questions and discuss concerns from the audience.

Effective Use of NCIC in Missing, Abducted and Sexually Exploited Child Incidents
Bonnie Davis, AMBER Alert Training and Technical Assistance Program Through participation in this module/segment, public safety telecommunications personnel (on-site supervisory personnel, trainers and lead workers) will build an improved functional understanding of NCIC resources/services available to them in the areas of record creation as well as search and query functions.
28
exhibitors by product category

NEW PRODUCTS
Company Name: Booth #:
Watson Furniture
Larsen Antennas
Radio IP Software
949 New Product Name: Synergy 3TM Introduction Date: January 2010 Watson Dispatch introduces Synergy 3, a robust new line of console furniture built for the 24/7 emergency communications environment. Engineered to deliver ergonomic and mission critical performance, Synergy 3 features tackable and transparent panel options, built-in wire management, fully vented CPU cabinets and a host of new organizational tools.
414 New Product Name: Larsen Antennas NMOHFGPS Series Introduction Date: March 2010 Larsens NMOHFGPS series combines a high performance GPS antenna with the flexibility of adding virtually any Larsen NMO mount antenna from 27 MHz to 6.0 GHz. Pulling the center pin creates a connection optimal for high frequency applications. The larger center contact pin provides additional strength against downward compression during low frequency installations.
621 New Product Name: Mult-IP Introduction Date: August 2010 Radio IP Software unveils Mult-IP with unique concurrent networks technology. Enabling simultaneous management of multiple, independent networks within a single mobile VPN, Mult-IP assures uninterrupted connectivity for in-motion, missioncritical workforces while exceeding data protection regulations (CJIS, HIPAA). Fleet management is now made easy via superior group Policy Management and Remote Update capabilities.
PRESENTATION THEATER
MONDAY, AUGUST 2 10:30 am 11:30 am
NYPD NYPDs Real Time Crime Center, Mission Critical Information for Law Enforcement
The New York City Police Departments Real Time Crime Center has begun to revolutionize how the NYPD provides information critical to the mission of crime fighting. The ability to deliver information to Detectives literally in minutes that in the past took days has transformed the investigative process. Search engine capabilities deliver information that allows detectives to quickly establish non-obvious relationship information during the critical initial phases of investigations that help solve crimes in hours rather than days or weeks. Deputy Chiefs Chuck Dowd and Ruben Beltran will describe actual examples of investigations solved using these new methods. They will discuss the future of information technology and how a dedicated Public Safety broadband network will allow for the delivery of information in real time that was previously unavailable to First Responders. Theyll describe how information stored in many different databases can be supplied to Officers that will help them make decisions critical to their safety and accomplishing their mission - protecting the public they serve. Sergeant Jean M. Lata, N.Y.P.D. Integrity Control Officer, Communications Division, Office of Information Technology
TUESDAY, AUGUST 3 11:15 am 12:15 pm

NICE Systems Situation Management: Whats Next in Next Gen 9-1-1
With the stars aligning for NG9-1-1, PSAPs are facing a flood of data. Add in video and other technologies and youve got a perfect storm. How will PSAPs connect the dots among information sources? Align their processes for this more complex environment? Join NG9-1-1 visionary Chris Wooten to find out. Chris Wooten, President, Security Division, Americas Region
1:45 pm 2:45 pm
Iridium First to arrive. Last to leave: Mobile Satellite Communications for Public Safety Professionals
The presentation will cover the important role played by mobile satellite services (MSS) in disaster response, relief operations and continuity planning. In the immediate aftermath of a natural or man-made disaster (fire, flooding, hurricane, tornado, and terrorist attack), the terrestrial landlines and wireless networks are typically destroyed or overwhelmed. In these cases, mobile satellite phones and data links are the only critical communication lifeline with the outside world. Ted OBrien will provide an overview of the benefits of satellite voice and data service for the public safety community and will offer practical, useful advice on how first responders and other public safety professionals can utilize MSS. He will also address important issues concerning interoperability of satellite systems with other public safety networks. Ted OBrien, Vice President and General Manager, Americas, Iridium
11:45 am 12:45 pm
Harris Advances in Fire Service Communications

There has been concern expressed that manufacturers of public safety radios have made little headway in addressing concerns of the firefighters. This presentation by John Facella and Dirk Young, both of whom have significant fire service experience, will address progress made and emerging solutions that will improve communications for firefighters. John Facella, Director & Market Manager Public Safety Markets, Public Safety & Professional Communications, Harris Corporation Dirk Young, Manager, National Public Safety Markets, Public Safety & Professional Communications, Harris Corporation
2:45 pm 3:45 pm
9-1-1 For Kids
31

9-1-1 Equipment and Systems
A.M. Pugh Associates AFC Industries Avaya Inc. Avtec CAPERS Carlson Wireless Technologies, Inc. Emergency Communications Network EmergiTech, Inc. ESRI Exalt Communications Forge Public Safety Solutions General Dynamics GeoComm, Inc. Global Connect HigherGround, Inc. InterAct Public Safety Systems Intergraph Public Safety Intrado Inc KOVA, Corp. Lyncole XIT Grounding ModuCom NICE Systems Panasonic Solutions Company PHONE SUPPLEMENTS, INC. PlantCML/EADS Precision Quincy Shelters Pyramid Network Service, LLC Radwin, Inc. SAVE Corporation Solacom Technologies, Inc. SONIK Messaging Systems Inc. Spectracom Corporation TeleCommunication Systems (TCS) Tele-Communication, Inc US Digital Designs, Inc. VPI (Voice Print International) Zetron
August 1-4, 2010
Houston, Texas
www.apco2010.org
Engineering Services
Batteries, Chargers & Analyzers

AC/DC Industries, Inc. Honeywell Batteries Motorola ReliOn Sunny Communications
Consulting Services
A.M. Pugh Associates ADSI Advanced Concepts, Inc. AECOM Alcatel - Lucent Architects Design Group, Inc. Concepts To Operations, Inc. Criticall Pre-Employment Testing Software CTI Products,Inc. Deccan International Engineering Associates Inc GeoComm, Inc. HICAPS, Inc. Intrado Inc L.R. Kimball Leach Mounce Architects MCM Technology Mission Critical Partners PolyPhaser/Transtector Systems Public Safety Group Pyramid Network Service, LLC RadioSoft RCC Consultants, Inc. Stratus Technologies Televate, LLC The Spectrum Firm, Inc. Tusa Consulting Services Waterford Consultants Westnet Inc. Winbourne & Costas, Inc.
Computer Aided Dispatch

A.M. Pugh Associates ADSI Alert Public Safety Solutions, Inc. CAPERS Catalyst Communications Technologies CommSys, Inc. Computer Information Systems, Inc. CTI Products,Inc. CYRUN EADS EmergiTech, Inc. EnRoute Emergency Systems ESRI FATPOT Technologies Forge Public Safety Solutions Global Software Corporation Hub-Data 911 Institute of Information Technology, Inc. InterAct Public Safety Systems Intergraph Public Safety Motorola New World Systems Omnitronics, Inc. Pictometry Plantronics, Inc. PowerTrunk Inc. Public Safety Systems Inc. (PSSI) PURVIS Systems Incorporated Spillman Technologies, Inc. SunGard Public Sector Tiburon, Inc. TriTech Software Systems US Digital Designs, Inc. Versaterm, Inc. VisionAIR, Inc. Winbourne & Costas, Inc. Xwave ZOLL Zuercher Technologies
A.M. Pugh Associates AECOM Concepts To Operations, Inc. CTI Products,Inc. Deccan International DX Radio Systems, Inc. Fiber-Span HICAPS, Inc. Hutton Communications L.R. Kimball Leach Mounce Architects Lets Think Wireless, LLC Lyncole XIT Grounding Mission Critical Partners RadioSoft Raven Electronics Corporation RCC Consultants, Inc. Televate, LLC Vislink Law Enforcement & Public Safety Waterford Consultants Winbourne & Costas, Inc. ZOLL
Fire Station Alerting

Federal Signal Corporation HipLink Software (formerly Semotus) Locution Systems, Inc. PURVIS Systems Incorporated SONIK Messaging Systems Inc. US Digital Designs, Inc. Westnet Inc. Zetron
Control/Monitoring Products
AFC Industries Alcatel - Lucent Auto Vision Wireless Inc. Aviat Networks Cellular Specialties, Inc. CTI Products,Inc. DataComm for Business, Inc. Davicom, a division of Comlab, Inc. EMR Corporation ICOP Digital, Inc. Mi-Jack Systems & Technology, LLC Patlite (U.S.A.) Corporation Radixon Inc./WiNRADiO Communications Simulcast Solutions LLC Spectracom Corporation Telewave, Inc.
Fleet Management Systems

Alert Public Safety Solutions, Inc. Auto Vision Wireless Inc. Globaltel Media In Motion Technology Institute of Information Technology, Inc. Omnitronics, Inc. Safety Vision Trident Micro Systems
Antennas
Aluma Tower Company, Inc. Antenna Plus, LLC Bird Technologies Group Cellular Specialties, Inc. DataComm for Business, Inc. dbSpectra E/M Wave, Inc. G-Wave, Inc./G-Way Microwave Hutton Communications Larsen Antennas Panorama Antennas, Inc. Pyramid Network Service, LLC Radixon Inc./WiNRADiO Communications Radwin, Inc. Sinclair Technologies Inc. Spacenet Specialty Tower Lighting Ltd. Sti-Co Industries, Inc. Telewave, Inc.
Furniture
AFC Industries Bramic Creative Business Products Ltd. Concept Seating, Inc. Domore 24/7 Seating by Scope Technologies Ideal Seating Russ Bassett Corporation United Group, Inc. - Ergonomic Office Chair Division Viking Dispatch (Viking Acoustical Corp) Watson Dispatch Wright Line Xybix Systems, Inc.
Computers, Hardware & Peripherals

AC/DC Industries, Inc. Brother Mobile Solutions, Inc. CDW-G Coban Technologies, Inc. Dell, Inc. General Dynamics Getac Inc. Global Connect Havis, Inc. Hub-Data 911 ICOP Digital, Inc. iKey, Ltd. Locution Systems, Inc. ModuCom P.I. Engineering, Inc. Panasonic Solutions Company RoboVu, LLC Spectracom Corporation Stratus Technologies TELEX US Digital Designs, Inc. Vista Com VPI (Voice Print International) ZOLL
Distributor
Advantage Telcom Hutton Communications Nello Corporation PHONE SUPPLEMENTS, INC. Talley, Inc.
Emergency & Non-Emergency Call Handling

Avaya Inc. Avtec CAPERS EnRoute Emergency Systems Global Connect HipLink Software (formerly Semotus) Intrado Inc Language Line Services, Inc. OnStar PlantCML/EADS Plantronics, Inc. PowerPhone, Inc. Public Safety Group Solacom Technologies, Inc. Verizon Business Vista Com Xwave
Automated Field Reporting

A.M. Pugh Associates CAPERS Computer Information Systems, Inc. CYRUN FATPOT Technologies Global Software Corporation Hub-Data 911 Intergraph Public Safety New World Systems Public Safety Systems Inc. (PSSI) Spillman Technologies, Inc. SunGard Public Sector Tiburon, Inc. Versaterm, Inc.
Government Agencies, Programs & Associations

Center for Domestic Preparedness CommTech DHS - Office for Interoperability & Compatibility DHS Office of Emergency Communications Integrated Microwave Technologies National Nuclear Security Administration Plantronics, Inc. Project 25 Technology Interest Group Pyramid Network Service, LLC Radio Club of America
32
exhibitors by product category

Human Resource Consulting Services
Criticall Pre-Employment Testing Software Intl. Public Management Assoc. for Human Resources Project 25 Technology Interest Group PURVIS Systems Incorporated Radio IP Software, Inc. Radwin, Inc. Raven Electronics Corporation Raytheon RCC Consultants, Inc. Relm Wireless Corporation Sinclair Technologies Inc. Solacom Technologies, Inc. Spacenet Spillman Technologies, Inc. Survey Technologies, Inc. Telecom Recovery Televate, LLC Telewave, Inc. TELEX Thales Communications, Inc. Tiburon, Inc. Trident Micro Systems TriTech Software Systems Tusa Consulting Services Verizon Business Zetron Survey Technologies, Inc. TeleCommunication Systems (TCS) Trident Micro Systems VisionAIR, Inc. Xwave Zuercher Technologies
PSAP Equipment and Contact Handling

Avaya Inc. EADS Everbridge HigherGround, Inc. InterAct Public Safety Systems Intrado Inc KOVA, Corp. ModuCom Solacom Technologies, Inc. Spectracom Corporation Telecom Recovery Verizon Business Vista Com Zetron
In-Building Coverage
Bird Technologies Group Cellular Specialties, Inc. Concepts To Operations, Inc. E/M Wave, Inc. EMR Corporation Federal Signal Corporation Fiber-Span Futurecom Systems Group Inc. G-Wave, Inc./G-Way Microwave Hutton Communications Panorama Antennas, Inc. RF Industries RoboVu, LLC Sinclair Technologies Inc. Survey Technologies, Inc. Talley, Inc Times Microwave Systems Tusa Consulting Services
Mobile Command Centers

AFC Industries Aluma Tower Company, Inc. Avaya Inc. Catalyst Communications Technologies Dodgen Mobile Technologies Integrated Microwave Technologies New World Systems Pictometry Solacom Technologies, Inc. Spacenet Telecom Recovery TELEX Verizon Business Vislink Law Enforcement & Public Safety
Publications
9-1-1 MAGAZINE Copper Development Association Inc. DHS Office of Emergency Communications IHS - Janes MissionCritical Communications RadioResource Media Group National Public Safety Information Bureau Public Safety IT Urgent Communications
Mobile Communications Devices

Advantage Telcom Antenna Plus, LLC Auto Vision Wireless Inc. CDW-G Coban Technologies, Inc. E/M Wave, Inc. EFJohnson Technologies Futurecom Systems Group Inc. General Dynamics Getac Inc. Globaltel Media Harris Corp. Havis, Inc. Icom America ICOP Digital, Inc. In Motion Technology Inmarsat Government Services, Inc. Institute of Information Technology, Inc. Integrated Microwave Technologies Midland Radio Corporation Motorola Panasonic Solutions Company Plantronics, Inc. PowerTrunk Inc. Project 25 Technology Interest Group Ram Mounting Systems Raven Electronics Corporation Raytheon Relm Wireless Corporation RoboVu, LLC SkyTerra Communications Sunny Communications Thales Communications, Inc. Times Microwave Systems Verizon Wireless Xwave
Law Enforcement
Alert Public Safety Solutions, Inc. Antenna Plus, LLC Broadcast Microwave Services, Inc. CommSys, Inc. Cygnus Law Enforcement Group EnRoute Emergency Systems Globaltel Media GRE America, Inc. ICOP Digital, Inc. Integrated Microwave Technologies Logistic Systems, Inc. Midland Radio Corporation Panasonic Solutions Company Precision Quincy Shelters Ram Mounting Systems Safety Vision SureFire LLC TriTech Software Systems
Industrial Radio Modems

GRE America, Inc. Sunny Communications Vislink Law Enforcement & Public Safety
Radio Equipment & Accessories

AC/DC Industries, Inc. Advantage Telcom Aviat Networks Carlson Wireless Technologies, Inc. Ceragon Networks, Inc. Communications International, Inc. CTS Consolidated Telecom Services Daniels Electronics DataComm for Business, Inc. Datron World Communications Davicom, a division of Comlab, Inc. DX Radio Systems, Inc. E/M Wave, Inc. EADS EFJohnson Technologies EMR Corporation Exalt Communications Futurecom Systems Group Inc. GRE America, Inc. Havis, Inc. Icom America Kenwood USA Corp. Midland Radio Corporation Motorola NEC Corporation of America PHONE SUPPLEMENTS, INC. PolyPhaser/Transtector Systems PowerTrunk Inc. Project 25 Technology Interest Group Radixon Inc./WiNRADiO Communications Ram Mounting Systems Relm Wireless Corporation Simulcast Solutions LLC SONIK Messaging Systems Inc. Sunny Communications SureFire LLC Tait Radio Communications Talley, Inc. Telewave, Inc. TELEX Thales Communications, Inc. Times Microwave Systems TPL Communications Vertex Standard Vislink Law Enforcement & Public Safety
Interoperable Communications Solutions

Advantage Telcom AECOM Alcatel - Lucent Alert Public Safety Solutions, Inc. Avaya Inc. Avtec Catalyst Communications Technologies Cellular Specialties, Inc. Communications International, Inc. Computer Information Systems, Inc. DHS - Office for Interoperability & Compatibility DHS Office of Emergency Communications DX Radio Systems, Inc. E/M Wave, Inc. EADS Exalt Communications FATPOT Technologies Federal Signal Corporation Futurecom Systems Group Inc. General Dynamics GeoComm, Inc. Global Connect GRE America, Inc. Harris Corp. HICAPS, Inc. HipLink Software (formerly Semotus) Hub-Data 911 Icom America L.R. Kimball Lets Think Wireless, LLC Link Communications, Inc. MCM Technology ModuCom Motorola Mutualink, Inc. NEC Corporation of America NICE Systems Omnitronics, Inc. PlantCML/EADS PowerTrunk Inc.
Mapping/Geographical Information Systems

Antenna Plus, LLC Deccan International Emergency Communications Network EmergiTech, Inc. EnRoute Emergency Systems ESRI Everbridge FATPOT Technologies Forge Public Safety Solutions GeoComm, Inc. Global Connect In Motion Technology Inmarsat Government Services, Inc. Institute of Information Technology, Inc. InterAct Public Safety Systems Intergraph Public Safety Intrado Inc L.R. Kimball New World Systems Panasonic Solutions Company Pictometry PlantCML/EADS PST Technologies, Inc. Public Safety Systems Inc. (PSSI) RadioSoft Radixon Inc./WiNRADiO Communications Safety Vision Spillman Technologies, Inc. SunGard Public Sector
Mobile Power Solutions

Havis, Inc. Honeywell Batteries PolyPhaser/Transtector Systems Ram Mounting Systems
Mobile Towers
Aluma Tower Company, Inc. Lyncole XIT Grounding Nello Corporation Sabre Industries, Inc. Specialty Tower Lighting Ltd. Valmont Structures
33

RF Engineering
AECOM Bird Technologies Group Ceragon Networks, Inc. Communications International, Inc. Concepts To Operations, Inc. DX Radio Systems, Inc. EMR Corporation Fiber-Span G-Wave, Inc./G-Way Microwave HICAPS, Inc. L.R. Kimball Lets Think Wireless, LLC NEC Corporation of America PolyPhaser/Transtector Systems RadioSoft Raytheon RCC Consultants, Inc. Sinclair Technologies Inc. SONIK Messaging Systems Inc. Televate, LLC Tusa Consulting Services Waterford Consultants TeleCommunication Systems (TCS) Telestaff by PDSI TELEX Tiburon, Inc. TriTech Software Systems Verint Systems Versaterm, Inc. VisionAIR, Inc. Vista Com VPI (Voice Print International) Zetron ZOLL Zuercher Technologies
August 1-4, 2010
Houston, Texas
www.apco2010.org
Wireless Communication/ Internet Conductivity
Transportation, SWAT & Special Service Vehicles

Dodgen Mobile Technologies Integrated Microwave Technologies Midland Radio Corporation Pictometry Ram Mounting Systems
Voice Recording
CVDS Inc./ComLog CyberTech International DSS Corporation Emergency Communications Network Eventide Inc. EXACOM, Inc. HigherGround, Inc. KOVA, Corp. NICE Systems Stancil Corporation Tele-Communication, Inc Verint Systems Vista Com VPI (Voice Print International)
System Integrators
AECOM Bird Technologies Group CDW-G CommSys, Inc. Communications International, Inc. EADS EMR Corporation Everbridge Federal Signal Corporation G-Wave, Inc./G-Way Microwave InterAct Public Safety Systems Lets Think Wireless, LLC Midland Radio Corporation Mission Critical Partners NEC Corporation of America PlantCML PolyPhaser/Transtector Systems Precision Quincy Shelters PURVIS Systems Incorporated Raytheon RCC Consultants, Inc. RF Industries RoboVu, LLC Sinclair Technologies Inc. SONIK Messaging Systems Inc. TeleCommunication Systems (TCS) Vislink Law Enforcement & Public Safety Xwave
Shelters
Dupont Building, Inc. Precision Quincy Shelters Sabre Industries, Inc. VFP, Inc.
Whos New?
Schedule Express by Informer Systems
Wireless & Satellite Communications

Advantage Telcom AT & T Auto Vision Wireless Inc. Aviat Networks Broadcast Microwave Services, Inc. CalAmp CDW-G Ceragon Networks, Inc. Communications International, Inc. Daniels Electronics DataComm for Business, Inc. EFJohnson Technologies Exalt Communications Fiber-Span Globaltel Media G-Wave, Inc./G-Way Microwave Harris Corp. ICOP Digital, Inc. Inmarsat Government Services, Inc. Kenwood USA Corp. MPRI NEC Corporation of America Nello Corporation NetMotion Wireless Omnitronics, Inc. Project 25 Technology Interest Group PST Technologies, Inc. Radio IP Software, Inc. Raven Electronics Corporation Relm Wireless Corporation Sabre Industries, Inc. Sierra Wireless SkyTerra Communications Spacenet Telecom Recovery TeleCommunication Systems (TCS) Times Microwave Systems Verizon Wireless Vislink Law Enforcement & Public Safety
Alcatel - Lucent Antenna Plus, LLC Carlson Wireless Technologies, Inc. Cellular Specialties, Inc. DX Radio Systems, Inc. Exalt Communications GRE America, Inc. Harris Corp. HipLink Software (formerly Semotus) Honeywell Batteries Hutton Communications In Motion Technology Inmarsat Government Services, Inc. IPWireless, Inc. Lets Think Wireless, LLC Omnitronics, Inc. Panorama Antennas, Inc. Plantronics, Inc. PST Technologies, Inc. Radio IP Software, Inc. Radwin, Inc. Relm Wireless Corporation Sierra Wireless Spacenet Sunny Communications Verizon Business Vislink Law Enforcement & Public Safety
Software
ADSI Alert Public Safety Solutions, Inc. Avtec CAPERS Catalyst Communications Technologies CDW-G CommSys, Inc. Computer Information Systems, Inc. Criticall Pre-Employment Testing Software CTI Products,Inc. CyberTech International CYRUN Deccan International Dell, Inc. EmergiTech, Inc. ESRI Etherstack Everbridge Forge Public Safety Solutions Genesis Group GeoComm, Inc. Global Software Corporation HigherGround, Inc. HipLink Software (formerly Semotus) Intergraph Public Safety Locution Systems, Inc. Logistic Systems, Inc. MCM Technology NetMotion Wireless New World Systems Pictometry PowerPhone, Inc. PST Technologies, Inc. Public Safety Systems Inc. (PSSI) Radio IP Software, Inc. RadioSoft Raven Electronics Corporation RoboVu, LLC SAVE Corporation Schedule Express by Informer Systems Spectracom Corporation SunGard Public Sector Survey Technologies, Inc.
Wireless/Mobile Law Enforcement Software

Broadcast Microwave Services, Inc. Catalyst Communications Technologies CommSys, Inc. Computer Information Systems, Inc. EmergiTech, Inc. EnRoute Emergency Systems ESRI Everbridge FATPOT Technologies Fiber-Span Forge Public Safety Solutions Global Software Corporation Globaltel Media Harris Corp. Hub-Data 911 In Motion Technology Institute of Information Technology, Inc. NetMotion Wireless PST Technologies, Inc. Public Safety Systems Inc. (PSSI) Radio IP Software, Inc. Raytheon Safety Vision Spillman Technologies, Inc. SunGard Public Sector Tiburon, Inc. TriTech Software Systems Versaterm, Inc. VisionAIR, Inc. Zuercher Technologies
Test Equipment
Aeroflex Bird Technologies Group General Dynamics Lyncole XIT Grounding Project 25 Technology Interest Group SAVE Corporation Survey Technologies, Inc. Talley, Inc. Telewave, Inc. Times Microwave Systems
Training/Education Institutions
Center for Domestic Preparedness HICAPS, Inc. Lyncole XIT Grounding MPRI PowerPhone, Inc. Public Safety Group SAVE Corporation Talley, Inc. Trident Micro Systems VPI (Voice Print International) Winbourne & Costas, Inc.
34
Exhibitor listing
247Security Inc.
Booth #: 1610
4400 N Point Pkwy - Ste 158 Alpharetta, GA 30022 p) 866 693 7492 f) 404-538-8828 stever@247securityinc.com www.247securityinc.com
Advanced Concepts, Inc.

Booth #: 812
1073 Willa Springs - Ste 2013 Winter Springs, FL 32708 p) 314-732-0362 f) 321-255-9979 arandall@aci-hq.com
Advanced Concepts Information Technology Solutions (ACI), a wholly owned subsidiary of L-1 Identity Solutions, specializes in all aspects of public safety consulting. ACI has vast expertise in project management, RFP development, client advocacy and liaison between the customer and vendor.
9-1-1 MAGAZINE
Booth #: 464
18201 Weston Pl Tustin, CA 92780 p) 714-544-7776 publisher@9-1-1magazine.com
Managing emergency communications for PSAPs, dispatch and field communications for EMS, fire, law enforcement and emergency/disaster management. Provides valuable information in all aspects of the public safety communications community. Product-related technical, operational, and coverage of skills, training, and equipment.
www.l1id.com/advancedconcepts
Advantage Telcom
Booth #: 236
4703 Shavano Oak Dr - Ste 103 San Antonio, TX 78249 p) 210-493-6050 f) 210-493-6510 mbauer@at2.com
AT2 is a minority owned value-added distributor of WAN, LAN, Wireless and VOIP Broadband solutions. Our product suite includes technologies for the convergence of voice, data and video communications. Our customers consist of Carriers, CLECs, Rural Independent Telcos, ISPs, WISPs, Utilities & Emergency First Responders. Advantages Beyond Your Expectations
www.9-1-1magazine.com
A.M. Pugh Associates

Booth #: 1604
90 N Pioneer Ave Shavertown, PA 18708 p) 570-696-3100 f) 570-696-3333 bpugh@ampugh.com
We specialize in 9-1-1 Systems, Records Management Systems and Public Safety Access Camera Systems do just that. The impact of fast, accurate information in keeping officers and citizens safe is incalculable, and it is most critical in solving and stopping crime.
www.at2.com
AECOM
Booth #: 131
20715 Timberlake Rd - Ste 106 Lynchburg, VA 24502 p) 434-239-9200 f) 434-239-9221
Walter.Karvetski@aecom.com AECOM provides Communications Technology services including communications engineering consulting and functional expertise to public safety agencies in Two-Way Radio, Data, Microwave/Fiber, ECC Design, and Interoperability.
www.ampugh.com
AC/DC Industries, Inc.

Booth #: 615
PO Box 710548 Houston, TX 77271-0548 p) 281-933-0909 f) 281-933-1001 ben@acdcind.com
Manufacturer of mobile delay timer 12V-24V battery and equipment protection device that prevents dead batteries and reduces vehicle down time. Finest quality. Thousands installed into police and emergency vehicles. Approved by states, cities, and counties.
www.aecom.com/communicationstechnology
Aeroflex
Booth #: 422
10200 W York St Wichita, KS 67215 p) 316-529-5208 f) 316-529-5575 amy.lawrence@aeroflex.com
Aeroflex Inc. is a multi-faceted high technology company that designs, develops, manufactures and markets a diverse range of microelectronic and test and measurement products. Featured at APCO 2010 is the 3920 Series Digital Radio Test Set and the portable 3500A Radio Test Set.
ADSI
Booth #: 863
1930 1st Commercial Dr Southaven, MS 38671 p) 662-393-2046 f) 662-393-6605 lukew@e9.com
ADSI has been a Public Safety Software provider since 1981. Software such as CAD, Mapping, MDT, Police, Fire, & EMS records, & Jail Management.
www.aeroflex.com
AFC Industries
Booth #: 809
13-16 133rd Place College Point, NY 11356 p) 718-747-0737 f) 718-747-0726 info@afcindustries.com
AFC designs and manufactures highly-durable and adaptable solutions for public safety, military, and mission critical sectors.
www.e9.com
www.afcindustries.com 35
August 1-4, 2010
Houston, Texas
www.apco2010.org
Alcatel - Lucent
Booth #: 345
3400 W Plano Pkwy Plano, TX 75075 p) 973-738-0493 maryannwelsh@alcatel-lucent.com
Alcatel-Lucent provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. Please visit and find out more at www.alcatel-lucent.com.
Architects Design Group, Inc.

Booth #: 204
333 N Knowles Ave Winter Park, FL 32789 p) 407-647-1706 f) 407-645-5525 mariae@adgusa.org
Architects Design Group, Inc. is a full service architectural firm specializing in Programming, Site Selection, Design, Feasibility Studies, and Grant Assistance for award-winning Emergency Operation Centers and Communications and Dispatch Centers throughout the United States.
www.alcatel-lucent.com
www.adgusa.org
Alert Public Safety Solutions, Inc.

Booth #: 1311
5576 Hilliard Rome Office Park Hilliard, OH 43026 p) 614-777-0911 f) 614-334-1723 kschmitz@alertts.com
With software systems designed by current and former public safety professionals we serve Communications, Law Enforcement, Fire and EMS. As technology moves forward, so will you. With upgrades and new advancements provided at no additional costs and unique payment options available, Alert is truly a partner for life in the industry and your final solution.
AT&T
Booth #: 667
2180 Lake Blvd 2C44 Atlanta, GA 30319 p) 404-829-7339 f) 404-829-7317 aw8597@att.com
AT&T Inc. is a global leader in communications and a recognized leader in Businessrelated voice and data services, including global IP services, hosting, applications, and managed services. Businesses all over the world, deploy AT&T services to improve productivity, manage overall costs, and position themselves to take advantage of future technology enhancements.
www.AlertPSS.com
Aluma Tower Company, Inc.

Booth #: 649
1639 Old Dixie Hwy Vero Beach, FL 32961 p) 772-567-3423 f) 772-567-3432 ron@alumatower.com
Lightweight, portable aluminum crank-up towers up to 120' combined with trailers & optional shelters to provide mobile command center, temporary communication, active disaster communication, testing, site survey etc. New products include unguyed towers and Scorpion trailer designed for rapid deployment.
www.att.com
Auto Vision Wireless Inc.

Booth #: 1352
360 Deerhide Crescent Toronto, ON, M9M 2Y6 Canada p) 416-748-5110 f) 416-747-4443 sales@autovisionwireless.com
StopIdle is an anti-idling device to shut down and restart a vehicle based on pre-set thresholds for cabin temperatures. In use by Municipal and Provincial governments, public transit, and law enforcement fleets to eliminate unnecessary idling while parked. AutoVision is a web based fleet management software that manages the entire life cycle of vehicles.
www.alumatower.com
Antenna Plus, LLC

Booth #: 921
9458 E Sunnyside Dr Scottsdale, AZ 85260 p) 480-657-7354 f) 480-657-0204 orders@antennaplus.com
Antenna Plus provides rugged mobile antenna solutions for the public safety, government, field service, and AVL markets. Today, we produce antennas for cellular, PCS, GPS, WiFi, WiMax, Mesh, GPS receiver, and most private radio frequencies and can combine many of these together into one unit to make for a simple and easy-to-install solution.
www.autovisionwireless.com
Avaya Inc.
Booth #: 1649
1145 Sanctuary Parkway Lakeview Two, Ste 110 Alpharetta, GA 30004 p) 678-421-5006 glee@avaya.com
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services to enterprises, governments and organizations of all sizes. They depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and public safety outcomes. Visit www.avaya.com.
www.antennaplus.com
www.avaya.com/usa/solution/public-safety
36
Exhibitor listing
Aviat Networks
Booth #: 513
120 Rose Orchard Way San Jose, CA 95134 p) 408-943-0777 f) 408-944-1704 marketing@aviatnet.com
Aviat Networks is the wireless expert in advanced IP network migration, building the foundation for the 4G/LTE broadband future. We offer best-of-breed transformational wireless solutions, including LTE-ready microwave backhaul, WiMAX access and a complete portfolio of essential service options.
Brother Mobile Solutions, Inc.

Booth #: 1745
100 Technology Dr - Ste 250A Broomfield, CO 80021 p) 303-460-1655 f) 303-460-1628 peter.dcarlo@brother.com
Brother Mobile Solutions, Inc. is recognized for the PocketJet 3 and 3 Plus rugged mobile printers in public safety deployments. We are expanding our product offering to include ultra-portable MPrint printers plus two lines of label and barcode printers. Visit us at booth 1745 to see our new products.
www.aviatnetworks.com
www.brothermobilesolutions.com
Avtec
Booth #: 1713
4335 Augusta Hwy Gilbert, SC 29054 p) 803-892-2181 f) 803-892-3715 mbirdsong@avtecinc.com
Avtec consoles are the first choice of industry leading companies. Based on open standards, Avtec offers migration paths from legacy platforms to VoIP systems. Since the delivery of our first console in 1981, Avtec has earned a 30-year unblemished reputation of providing innovative, reliable console solutions for mission critical applications.
CalAmp
Booth #: 1618
299 Johnson Ave - Ste 110 Waseca, MN 56093 p) 507-833-8819 f) 507-833-6748 NSherwood@CalAmp.com
CalAmp delivers multi-network, industrial-class wireless products for mission critical applications. We offer narrowband, wideband and broadband products for both public and private networks as well as consulting and engineering services to manage any size project. Stop by and let us put the Air Superiority Advantage to work for you.
www.avtecinc.com
www.calamp.com
Bird Technologies Group

Booth #: 523
30303 Aurora Rd Solon, OH 44139 p) 866-695-4569 f) 440-248-5426 sales@bird-technologies.com
Bird Technologies Group/TX RX Systems is a global, innovative supplier of RF products, systems, and educational solutions. Our portfolio includes hardware, software, components and services.
CAPERS
Booth #: 1320
9930 W 190 St Mokena, IL 60448 p) 312-446-7638 f) 708-479-6549 rkonnerth@isiCAPERS.com
CAPERS is a robust CAD/RMS system. Our software was built from the ground up by departments who use it every day. We have worked with even the tightest budgets. Schedule a no-hassle consultation during the show and receive significant discounts off the purchase price!
www.bird-technologies.com
www.isicapers.com
Bramic Creative Business Products Ltd.

Booth #: 1354
1175 Squires Beach Rd - Unit 7 Pickering, ON, L1W 3V3 Canada p) 905-686-6950 f) 905-686-6255 ksage@bramic.net
Bramic designs and manufactures furniture consoles, specializing in the ergonomic requirements for PSAPs, EOCs, command centers and security monitoring centers. Bramic is known for its attention to detail, quality, innovation and customer service.
Carlson Wireless Technologies, Inc.

Booth #: 646
1385 8th St Arcata, CA 95521 p) 707-822-7000 ext.102 f) 707-822-7010 mhiley@carlsonwireless.com
Carlson Wireless has been manufacturing wireless solutions for public safety and critical infrastructure applications for over a decade. Trailblazer is a fractional T1 system with integrated channel bank for POTS, 4-wire (E&M), and Ethernet (100% voter/comparator compatible). LongHaul is an IP and T1/E1 wireless bridge providing distances beyond 60 miles.
www.bramic.net
Broadcast Microwave Services, Inc.

Booth #: 913
12367 Crosthwaite Circle Poway, CA 92064 p) 858-391-3050 f) 858-391-3049 nsatyshur@bms-inc.com
BMS manufactures a complete digital product line for the mobile encoding and microwave transmission of video and audio for law enforcement and public safety organizations. Our small, lightweight products are ideal for communication over land, sea and air.
www.carlsonwireless.com
www.bms-inc.com
37
August 1-4, 2010
Houston, Texas
www.apco2010.org
Catalyst Communications Technologies

Booth #: 960
2107-D Graves Mill Rd Forest, VA 24551 p) 434-582-6146 f) 434-582-6147 jkramer@catcomtec.com
Catalyst is a technology innovator in Primary Dispatch, Back-up Dispatch, and Interoperability solutions based on Radio control over IP (RCoIP) technology for the mobile radio and cellular push to talk industry. Catalyst systems are deployed where reliable communications matters most such as in public safety dispatch centers and mobile command vehicles.
Ceragon Networks, Inc.

Booth #: 717
10 Forest Ave Paramus, NJ 07652 p) 201-845-6955 f) 201-845-5665 dganit@ceragon.com
Delivers future-proof, high-capacity wireless backhaul solutions. Ceragon platforms serve all the networking requirements of fixed/mobile operators, state and local government agencies, utilities & private-network service providers. Our proven technology and product innovation is complemented by comprehensive turnkey capabilities for a true value-added solutions offering.
www.catcomtec.com
www.ceragon.com
APCO SPONSOR
CDW-G
Booth #: 1449
200 N Milwaukee Ave Vernon Hills, IL 60061 p) 800-808-4239 f) 847-419-6200 verocal@cdw.com
CDW-G is a leading provider of technology solutions to state and local government customers. Our technology specialists and engineers offer expertise in designing customized solutions, while our advanced technology engineers can assist customers with the implementation and long-term management of those solutions. For more information visit CDWG.com.
Coban Technologies, Inc.

Booth #: 916
12503 Exchange Dr - Ste 536 Stafford, TX 77477 p) 281-277-8288 f) 281-277-8256 heatherb@cobantech.com
Digital In-Car Video/Mobile Data Solutions
www.cobantech.com
www.cdwg.com
CommInnovations, Inc.
Booth #: 1617
330 Pony Farm Rd - Ste #5 Oneonta, NY 13820 p) 607-432-0845 f) 607-433-1537 bill.castine@comm-innovations.com
Cellular Specialties, Inc.

Booth #: 1555
670 N Commercial St Manchester, NH 03101 p) 603-606-7764 f) 603-669-4355 clacross@csiwireless.com
CSI provides in-building wireless solutions that cover the spectrum of public safety communication services including UHF/VHF, 700/800 MHz, paging, and two-way radio. CSI also offers a complete line of repeaters, signal boosters, bi-directional amplifiers, & system components covering 700 & 800 MHz frequencies.
CommSys, Inc.
Booth #: 1416
33 W First St - Ste 420 Dayton, OH 45402 p) 937-220-4990 f) 937-220-4919 mverostko@commsys.com
Since 1991, CommSys has been working with agencies and public safety software companies, providing direct and integrated access to state CJIS systems and NCIC. We are now the leading provider of integrated CJIS/NCIC access products and solutions.
www.csiwireless.com
Center for Domestic Preparedness

Booth #: 306
61 Responder Dr Anniston, AL 36205 p) 866-213-9553 f) 256-847-2222 studentservices@cdpemail.dhs.gov
The CDP develops and delivers training for emergency response providers from state, local, and tribal governments and, when appropriate, the federal government, foreign governments, and private entities.
www.commsys.com
CommTech
Booth #: 709
200 Federal St - Ste 300 Camden, NJ 08103 p) 866-493-4675 f) 267-295-9968 bmulvihill@commtechcoe.com
The National Law Enforcement and Corrections Technology Center (NLECTC) Communications Technologies Center of Excellence (CoE) mission is to support the National Institute of Justices research, development, testing and evaluation (RDT&E) process.
cdp.dhs.gov
CenturyLink Public Safety

Booth #: 1404
555 Lake Border Dr Apopka, FL 32703 p) 407-889-1275 f) 407-889-6710 amy.scott@centurylink.com www.embarq.com/publicsafety 38
www.JUSTNET.org
Exhibitor listing
Communications International, Inc.
Booth #: 221
4450 US #1 Vero Beach, FL 32967 p) 772-569-5355 f) 772-567-2292 kerfurt@ask4cii.com
Communications International, Inc (CII) is a full service wireless communications solution provider and integrator. CIIs full range of services include consulting, sales, management, design, engineering, installation, testing and maintenance of local, wide area, and simulcast wireless communications.
Copper Development Association Inc.

Booth #: 1712
260 Madison Ave - 16th Fl New York, NY 10016 p) 212-251-7200 dbrender@cda.copper.org
In emergency communications, uptime is everything. CDA offers free, un-biased, independent, informative advice and publications on lightning protection, grounding, powering, and bonding to prevent downtime. Free CDs, case histories, and white papers are available, as well as discussions and a small gift. Visit our booth, Number 1712.
www.ask4cii.com
www.copper.org
Computer Information Systems, Inc.

Booth #: 961
7840 N Lincoln Ave Skokie, IL 60077 p) 847-673-7800 f) 847-673-7804 sales@cisusa.org
Computer Information Systems Inc. (CIS) has provided Public Safety Software for over 25 years. Unmatched in quality, CISs fully-integrated suite includes: Computer Assisted Dispatch (CAD), Records Management System (RMS), Civil Process System (CPS), Jail Management System (JMS) and Mobile Computer System (MCS), as well as Imaging, Mapping, and Field Reporting.
Criticall Pre-Employment Testing Software

Booth #: 1016
193 Blue Ravine Rd - Ste 270 Folsom, CA 95630 p) 916-294-4250 info@criticall911.com
CritiCall pre-employment testing software is designed to measure dispatcher and calltaker applicants job-related skills such as data entry, multi-tasking, decisionmaking, memory recall, reading comprehension, and more. The computerized test is virtually self-administering and self-scoring and is currently used by over 800 public-safety agencies.
www.cisusa.org
www.criticall911.com
Comsearch
Booth #: 1612
19700 Janelia Farm Blvd Ashburn, VA 20147 p) 708-236-6586 f) 708-492-3849
tania.patrone@andrew.com
CTI Products, Inc.

Booth #: 716
1211 W Sharon Rd Cincinnati, OH 45240 p) 513-595-5972 f) 513-595-5983 tmiller@ctiproducts.com
Our Remote Comparator Display and Control products offer compatibility with most comparators, alarms, and I/O. Our Transmitter Steering products offer expanded talkout range at a smaller cost compared to simulcast systems.
www.comsearch.com
Concept Seating, Inc.

Booth #: 412
W226 N825 Eastmound Dr - Ste C Waukesha, WI 53186 p) 262-549-8000 f) 262-549-8009 dkortemeyer@conceptseating.com
Concept Seating, Inc. is a Waukesha, Wisconsin-based manufacturer of 24/7 Intensive Use chairs and seating. Sophisticated design and engineering guarantee durability and ergonomic comfort. Available in many beautiful colors, Concept Seatings Intensive Use Chairs pay for themselves by elevating productivity. A new standard has been set. What a concept!
www.ctiproducts.com
CTI Publishing
Booth #: 1464
301 S Main St - Ste 2 West Doylestown, PA 18901 p) 267-337-6058 ext. 8 f) 888-871-4515 heidi@ctipublishing.com
ENP Magazine is the official publication of NENA reaching over 12,000 emergency communications professionals 9-1-1 communications center management, first responders, EMS, emergency management and more. More than 9-1-1, ENPM covers all facets of the emergency communications industry and brings core information that is needed today, including security, communications and collaboration.
www.conceptseating.com
Concepts To Operations, Inc.

Booth #: 624
801 Compass Way - Ste 217 Annapolis, MD 21401 p) 410-224-8911 f) 410-224-8591 cto4u@aol.com www.concepts2ops.com
www.enpmagazine.com
39
August 1-4, 2010
Houston, Texas
www.apco2010.org
CTS Consolidated Telecom Services

Booth #: 1567
907 W 5th St - Ste 250 Austin, TX 78703 p) 512-674-9406 f) 512-495-9413 pfaver@ccc411.com
Specializing in RF Engineering, Project Management, Civil Engineering, site design, construction and Electrical Engineering for wireless communications networks. We are an Authorized Motorola Dealer and Manufacturers Representative, providing Sales, Installation Services and Maintenance Programs for the Business Sector and the Public Safety Markets.
Daniels Electronics
Booth #: 1423
43 Erie St Victoria, BC, V8V 1P8 Canada p) 250-382-8268 f) 250-382-6139 gerry_wight@danelec.com
Daniels designs, manufactures and services specialized radio communications equipment. The product line fulfills government/public safety fixed infrastructure and transportable radio applications across the 30-960 MHz bands.
www.danelec.com
CVDS Inc./ComLog
Booth #: 705
117 Brunswick Blvd Pointe-Claire, QC, H9R 5N2 Canada p) 514-426-7879 f) 514-426-3511 sales@cvds.com
ComLog Digital Voice Recorders are state-of-the-art recording solutions tailored for all agencies, capable of recording 4 to 240 analog, digital and/or VoIP channels with minimum 250GB hard drive, various archiving options (REV, external network hard drive, RAID-5, Central Archive Server). We are happy to meet you at booth 705.
DataComm for Business, Inc.

Booth #: 756
2949 CR 1000E Dewey, IL 61840 p) 217-897-6600 f) 217-897-1331 dcqueenb1@gmx.com
DataComm for Business, Inc is exhibiting communications products ideal for networking and securing data, voice and video communications. See the products that kept multi-agency communications connected when hurricane Ike devastated Texas.
www.cvds.com
www.dcbnet.com
APCO SPONSOR
CyberTech International
Booth #: 758
4 New King Street - Ste 140 White Plains, NY 10604 p) 914-269-4154 f) 914-269-4046 ed.kawecki@cybertech-na.com
CyberTechs call recording, call taker assessment and incident replay software helps first responders react more quickly to distress calls and provide an overall higher level of service to those in need. Tightly integrated with the TETRA connectivity server, the software securely captures calls and group, state and SDS messages.
Datron World Communications

Booth #: 1643
3030 Enterprise Ct Vista, CA 92081 p) 760-597-1500 f) 760-597-1500 cynthia.subido@dtwc.com
Datron World Communications, Inc. is a privately-owned company that designs and manufactures HF/VHF communications solutions and VHF/UHF P25 subscriber equipment radios for domestic and international markets. Datrons P25 radios deliver reliable communication capability in demanding public safety and disaster management environments.
www.cybertech-int.com
www.dtwc.com
Cygnus Law Enforcement Group

Booth #: 206
1233 Janesville Ave Fort Atkinson, WI 53538 p) 800-547-7377 f) 920-563-1702 patrick.bernardo@cygnuspub.com
The worlds leading provider of media reaching key law enforcement decisionmakers, which includes Law Enforcement Technology Magazine, Law Enforcement Product News, Officer.com and Enforcement Expo
Davicom, a division of Comlab, Inc.

Booth #: 722
2300 Leon-Harmel - Ste 220 Quebec, QC, G1N 4L2 Canada p) 418-682-3380 f) 418-682-8996 dvsales@davicom.com
Leading manufacturer of transmitter remote control systems and innovative site monitoring solutions.
www.davicom.com
www.officer.com
CYRUN
Booth #: 1304
125 Water St - Ste A2 Santa Cruz, CA 95060 p) 831-458-0949 f) 831-459-9406 Sales@cyrun.com
ALLIANCE PD CENTRAL public safety software from CYRUN includes Dispatch, RMS, Incident Reporting & Jail Mgmt. ALLIANCE allows information to move freely from CAD to Officer Reports, to Records & Detectives.
dbSpectra
Booth #: 238
1590 E Hwy 121 - Bldg A-100 Lewisville, TX 75056 p) 469-322-0080 f) 469-322-0079 sales@dbspectra.com
RF Antennas, Combiners, Duplexers, and Receiver Multicouplers.
www.dbspectra.com
40
www.cyrun.com
Exhibitor listing
Deccan International
Booth #: 1263
5935 Cornerstone Ct W - Ste 230 San Diego, CA 92121 p) 858-764-8376 f) 858-764-8401 amberm@deccanintl.com
Deccan International provides decision-support software solutions for both strategic and tactical deployment planning, focusing on improved efficiency and responsiveness in Fire and EMS operations. Deccan helps Fire, Emergency Medical Services (EMS) and 911-Communication Centers operate more efficiently.
Dodgen Mobile Technologies

Booth #: 1937
1505 13th St N Humboldt, IA 50548 p) 515-332-3755 f) 515-332-7292 clarice@dodgen-bornfree.com
Dodgen Industries has been manufacturing quality products for over 62 years; with a 32-year history in commercial product that now include Mobile Command Centers, Investigation labs. Emergency Response.
www.deccanintl.com
www.dodgenmobiletech.com
Dell, Inc.
Booth #: 1305
One Dell Way Round Rock, TX 78682 p) 512-728-6346 f) 512-283-9232 george_funk@dell.com
Dell is a leading technology and services provider to both enterprises and consumers worldwide. Dell focuses on simplifying IT through innovative products and solutions that allow customers to reclaim time, money and people from their IT investments.
Domore 24/7 Seating by Scope Technologies

Booth #: 1405
2135 Industrial Pkwy Elkhart, IN 46516 p) 574-295-0229 f) 574-294-4043 gwoodle@domoreseating.com
Weve Got Your Back. Domore 24/7 Intensive Use Seating is engineered from the floor up specifically for the multi-shift environment. Available with weight capacities of up to 750 pounds, each is warranted for 5 years from Head-to-Toe. Stop by our booth and see why a Domore chair is your best choice. Dont worry, Weve Got Your Back.
www.dell.com/xfr
www.domoreseating.com
DHS - Office for Interoperability & Compatibility

Booth #: 1221
1920 North St NW - Ste 600 Washington, DC 20036 p) 202-339-0298 f) 202-338-6106 alyssa.mangino@touchstone.com
Managed by the DHS Science and Technology Directorates Command, Control and Interoperability Division, OIC is committed to developing technologies and tools methodologies, templates, models, and educational materialsthat effectively meet the critical needs of emergency responders in the field.
DSS Corporation
Booth #: 251
18311 W Ten Mile - Ste 200 Southfield, MI 48075 p) 248-569-6440 f) 248-569-6567 jvezina@dss-corp.com
DSS Corporation has been providing communications recording solutions to the Public Safety market for more than 20 years. Equature, the companys flagship offering, fills the evolving need for a single product capable of capturing and managing all communications including NG9-1-1 data.
www.safecomprogram.gov/SAFECOM/
www.equature.com
DHS Office of Emergency Communications

Booth #: 1219
245 Murray Ln MSC 0614 Washington, DC 20528 p) 202-343-1599 f) 703-235-5798 darrell.smith1@dhs.gov
The Department of Homeland Securitys Office of Emergency Communications (OEC) partners with emergency communications stakeholders to address challenges and develop solutions to drive emergency communications policy. OECs initiatives focus on aligning national and statewide plans, assessing capabilities, and providing technical assistance to better target resources.
Dupont Building, Inc.

Booth #: 1518
PO Box 8853 Lake Charles, LA 70606 p) 337-905-5928 f) 337-905-5268 mguidry@dupontbuilding.com
A manufacturer of environmentally sound, non-corrosive fiberglass equipment shelters and supplier of auxiliary power systems. Dupont produces an economically priced shelter providing maximum protection of equipment, suitable to any environment.
www.dupontbuilding.com
www.dhs.gov
41
August 1-4, 2010
Houston, Texas
www.apco2010.org
DX Radio Systems, Inc.

Booth #: 1847
10941 Pendleton St Sun Valley, CA 91352 p) 818-252-6700 f) 818-252-6711 dklabunde@dxradiosystems.com
Manufacturers and suppliers of Repeaters/Base Stations, Paging Transmitters, IP Based MPT Trunking Systems with Digital Migration, IP Based Simulcast Voice Systems, Handheld and mobile radios, P25 Conventional. Engineering, turnkey, and commissioning services; Extraordinary Requirement Specialists.
Emergency Communications Network

Booth #: 904
9 Sunshine Blvd Ormond Beach, FL 32174 p) 386-676-0294 f) 386-615-1371 sales@emergencycommunications.net
The web-based CodeRED service, from Emergency Communications Network Inc., was designed specifically to enable local government officials to record, send and track personalized voice, email and text messages to thousands of citizens in minutes. This highly affordable solution is used every day by clients from coast to coast.
www.dxradiosystems.com
www.emergencycommunications.net
E/M Wave, Inc.

Booth #: 207
7630 Hub Pkwy Valley View, OH 44125 p) 216-453-1160 ext. 1 f) 216-447-8828 kim.goryance@emwaveinc.com
Focused on enhancing Mobile Antenna Value, E/M Wave, Inc. designs, engineers, and markets a line of innovative RF mobile and fixed station antenna solutions for Public Safety, Telematics, In-Building Coverage, WiMax, and Portable applications and Markets.
EmergiTech, Inc.
Booth #: 418
2545 Farmers Dr - Ste 250 Columbus, OH 43235 p) 614-339-8306 f) 614-866-9208 kjones@emergitech.com
EmergiTech delivers one of the industrys most tightly integrated portfolios of public safety software. For the past 26 years, over 400 state and local government agencies throughout the country have put their trust in EmergiTech. We design, develop, and implement user-friendly, cost-effective, Microsoft Windows-based applications for EMS, Fire and Law Enforcement.
www.emwaveinc.com
APCO SPONSOR
EADS
Booth #: 1011
6801 Gaylord Parkway - Ste 305 Frisco, TX 75034 p) 469-365-4980 f) 469-365-4991 info@plantcml-eads.com
PlantCML, an EADS North America company, is your only source for fullcircle security and communications. Our comprehensive portfolio features next-generation 9-1-1 call center applications, emergency notification technology and P25 land mobile radio networks, for product demonstrations or to learn more please visit booth #1011 or visit www.plantcml-eads.com.
www.emergitech.com
EMR Corporation
Booth #: 1215
22402 N 19th Ave Phoenix, AZ 85027 p) 623-581-2875 f) 623-582-9499 michelle@emrcorp.com
EMR Corp. Since 1980, Designs & Manufactures Site Conditioning Solutions, InBuilding Coverage Systems & IP Based Monitoring. Products- Indoor Antennas, Amplifiers, LNAs, IP Panels, Filters, Duplexers; Isolators, Combiners & RX Multicouplers; BDAs, UDAs.
www.plantcml-eads.com
www.emr.com
EFJohnson Technologies
Booth #: 1242
1440 Corporate Dr Irving, TX 75038 p) 972-819-0700 f) 972-819-0639 sales@efji.com
EFJohnson Technologies offers a wide range of Interoperable and Integrated voice, video and data solutions for law enforcement, fire fighters, EMS, and military. Our products include Project 25 systems, portable/mobile Land Mobile Radios as well as secure broadband and radio encryption products.
Engineering Associates Inc

Booth #: 1748
1220 Old Alpharetta Rd - Ste 390 Alpharetta, GA 30005 p) 678-455-7266 f) 678-455-9223 MMcGannon@engineeringassociates.com
Engineering Associates is a communications consulting and professional engineering firm that designs and implements technologies that make public safety and public service operations run successfully.
www.efjohnsontechnologies.com
www.engineeringassociates.com
42
Exhibitor listing
EnRoute Emergency Systems
Booth #: 931
401 East Jackson Street - Ste 1500 Tampa, FL 33602 p) 813-207-6951 f) 678-393-5395 info@enroute911.com
With over 25 years of pubic safety industry expertise and dedication, EnRoute Emergency Systems provides reliable dispatch and records management applications trusted by agencies everywhere. In addition, EnRoute provides solutions for mapping/ routing, mobile data computing, and web-based status management, as well as custom interfaces to third-party applications.
Everbridge
Booth #: 1062
505 N Brand Blvd - Ste 700 Glendale, CA 91203 p) 818-230-9700 f) 818-545-7040 kim.ferreira@everbridge.com
Everbridge is transforming the speed and efficiency of communication with the most powerful emergency notification system available. Everbridges system is the most effective solution for notifying tens to tens of thousands instantly.
www.everbridge.com
www.enroute911.com
ESRI
Booth #: 1205
380 New York St Redlands, CA 92373 p) 909-793-2853 f) 909-307-3072 aramos@esri.com
GIS software from ESRI enables public safety personnel to capture and create an integrated picture of information in the form of interactive maps and reports. GIS will help you unlock the spatial component of your valuable data.
EXACOM, Inc.
Booth #: 245
99 Airport Rd Concord, NH 03301 p) 603-228-0706 f) 603-228-0254 donb@exacom.com
EXACOM is a leading manufacturer of multi-media recording solutions for public safety, homeland security, defense and transportation applications. EXACOM has recently released the Hindsight-G2 Next Generation recording system which addresses the latest in public safety recording initiatives with integrations to address both NG911 and P25 IP radio systems.
www.esri.com
www.exacom.com
Etherstack
Booth #: 708
The Radio Wave Bldg 49 W 27th St - 10th Fl New York, NY 10001 p) 917-661-4110 f) 646-478-8723 doug.chapman@etherstack.com
Etherstack is a radio communications software company. We have been developing PMR protocol stacks and wide area all-IP core networks for over ten years and our software is now used on fielded radio systems around the world. As an engineering company we work closely with our clients to achieve technical excellence and reduce their risk, costs and time to market.
Exalt Communications
Booth #: 350
580 Division St Campbell, CA 95008 p) 408-871-1804 f) 408-871-9750 pvalentine@exaltcom.com
Exalt provides next-generation microwave backhaul systems that offer a highly reliable, secure and cost-effective alternative to fiber and leased lines, and that break network bottlenecks associated with supporting mission-critical, public safety applications including video surveillance, emergency communications, infrastructure protection, inter-agency connectivity, etc..
www.etherstack.com
www.exaltcom.com
EUPEN Cable, Inc.

Booth #: 1846
5181 110th Ave N - Unit D Clearwater, FL 33760 p) 727-527-7955 f) 727-528-0751
Eupen Cable is a manufacturer and distributor of premium 50-75 ohm corrugated copper cable products, elliptical waveguide and offers a wide line of cable accessories and site steel components. Eupen has four (4) logistic facilities in the United States located in Clearwater, FL, Mansfield, TX, and Phillipsburg, NJ.
FATPOT Technologies
Booth #: 1737
655 E Medical Dr Bountiful, UT 84010 p) 801-397-3973 f) 801-397-0697 msavino@fatpot.com
Powered by our breakthrough peer intelligence integration architecture, FATPOT Technologies quickly integrates disparate CAD, RMS, 911, GPS, and other data systems into one unified application platform, enabling highly advanced multi-agency situational awareness for key decision makers, who can instantly communicate and coordinate emergency response more effectively.
www.eupen.us
Eventide Inc.
Booth #: 604
One Alsan Way Little Ferry, NJ 07643 p) 201-641-1200 f) 201-641-1640 gmoore@eventide.com
Manufacturer of Digital Multi-Media Recording Systems VR778, VR725, VR615, and DIR911t. All feature an embedded Linux O/S. MediaWorks, MediaAgent & MediaCoach Clients for Windows. ANI/ALI Data Capture, Dispatcher Screen Capture, IP Video Recording, Console & Telephony IP Recording, Call Taker Evaluation Software.
www.fatpot.com
www.eventide.com
43
August 1-4, 2010
Houston, Texas
www.apco2010.org
Federal Signal Corporation

Booth #: 751
2645 Federal Signal Dr University Park, IL 60466 p) 708-534-3400 f) 708-534-4855 elotz@federalsignal.com
Federal Signal is a market leader in providing integrated alerting and notifications solutions. Our market leading equipment, software, and services deliver holistic alerting and notification systems that integrate outdoor, indoor, and personal notification systems over a redundant communication network platform.
General Dynamics
Booth #: 210
4830 River Green Parkway Ste 150 Duluth, GA 30096 p) 770-689-2052 info@gdsatcom.com
General Dynamics provides public safety agencies highly reliable communications networks, mobile data terminals and handsets, security systems, rugged wireless mobile computing solutions and a complete line of communications test equipment for analog and digital, conventional and trunked radios and radio systems.
www.alertnotification.com
www.generaldynamics.com
Booth #: 620
3434 Rt. 22W Ste 140 Branchburg, NJ 08876 p) 908-253-9080 f) 908-253-9086 lindat@fiber-span.com
Fiber-Span is a World Leading Manufacturer of RF ON FIBER Communication Network Products for in-building, in-tunnel and outdoor coverage extension systems serving the Wireless, Public Safety, Government and Military Markets.
Booth #: 612
601 Shelley Dr - Ste 202 Tyler, TX 75701 p) 903-561-6673 f) 903-561-6228 kclarida@genesisworld.com
Trunking Network Management Solutions for SmartNet, SmartZone, ASTRO, P25, HPD and MOTO-TRBOsystems.
www.fiber-span.com
www.genesisworld.com
Forge Public Safety Solutions

Booth #: 1844
48 N Christian St - Ste 200 Lancaster, PA 17602 p) 717-823-6612 f) 717-823-6549 info@forgecad.com
Forge is a provider of next generation public safety software solutions. We custom tailor each system to meet your exact operational requirements providing a level of functionality unequaled today. We believe that software needs to work the way you work, and not the other way around. Sound like a different kind of system? This is Forge!
www.forgecad.com
Futurecom Systems Group Inc.

Booth #: 515 Booth #: 1543
601 W Saint Germain St Saint Cloud, MN 56301 p) 320-240-0040 f) 320-240-2389 sales@geo-comm.com
GeoComm is dedicated to public safety; it is all we do. A public safety consulting, GIS, and software development firm, we know the process to reach a goal is sometimes as important as the outcome. We partner with you to guide the project and meet your objectives.
Futurecom is a provider of RF coverage extension systems for Public Safety networks. Futurecoms innovative and recognized Vehicular repeaters as well as their wide/local area radio coverage extension products allow Public Safety users to be in constant communications.
www.futurecom.com
www.geo-comm.com
44
APCO SPONSOR
3277 Langstaff Rd Concord, ON, L4K 5P8 Canada p) 905-660-5548 f) 905-660-6858 markt@futurecom.com
GeoComm, Inc.
APCO SPONSOR
Fiber-Span
Genesis Group
Exhibitor listing
Getac Inc.
Booth #: 704
43 Tesla Irvine, CA 92618 p) 949-681-2900 sales@getac.com f) 949-681-2999
GRE America, Inc.

Booth #: 1060
425 Harbor Blvd Belmont, CA 94002 p) 650-591-1400 f) 650-591-2001 rgounder@greamerica.com
GRE Digital Trunking Receivers GREs PSR-500 handheld and PSR-600 mobile/ desktop APCO25 digital trunking scanning receivers are user favorites; most people cite ease of use, ease of programming and big GRE sound. Both models use 3 soft keys to guide you through operations and have exclusive Multi-color Alert LED.
Getac is a leading technology innovator and manufacturer of rugged mobile computers used by law enforcement agencies throughout the country.
www.getac.com
Global Connect
Booth #: 1413
5218 Atlantic Ave - Ste 300 Mays Landing, NJ 08330 p) 609-625-7951 f) 609-625-4399 bfarino@gc1.com
Global Connects Emergency Notification System can be used to contact thousands in minutes. Create call lists using state-of-the-art mapping. Record messages in your own voice, multi-lingual messaging capability. Deploy an emergency message from any device and track results with real-time reporting. Test for free. Contact Global Connect at 888-421-4151 or info@gc1.com.
www.greamerica.com
G-Wave, Inc./ G-Way Microwave

Booth #: 1513
38 Leuning St South Hackensack, NJ 07606 p) 201-343-6388 f) 201-343-6390 sales@gwaymicrowave.com
G-Way amplifiers, BDAs and components support all wireless communication standards, found in UHF, LTE, ESMR, CELL/PCS & Paging, with the ability to combine all into a single system. We offer various solutions for in-building Public Safety signal enhancement, including, our Patent Pending Re-Bandable Repeater for indoor and outdoor situations.
www.gc1.com
Global Software Corporation

Booth #: 305
5001 N Pennsylvania Ave - Ste 100 Oklahoma City, OK 73112 p) 405-810-8008 f) 405-810-8018 info@globalsoftwarecorp.com
The best decisions in an emergency situation depend on fast, easy access to critical information. Global Softwares product suite includes integrated computer aided dispatch (CAD), wireless mobile, automated vehicle location (AVL), law enforcement records management (RMS), and jail management (JMS) applications for the public safety industry.
Booth #: 231
1011 Pawtucket Blvd Lowell, MA 01854 p) 800-368-3277 f) 800-833-7592 pspc_customerfocus@harris.com
Harris Public Safety and Professional Communications is a leading supplier of Assured Communications systems and equipment for federal, public safety, utility and transportation markets, with products ranging from the most advanced IP voice and data networks, to multi-band radios, to public safety-grade broadband video and data solutions.
www.globalsoftwarecorp.com
www.pspc.harris.com
Globaltel Media
Booth #: 1462
4653 Carmel Mountain Rd - Ste 308-508 San Diego, CA 92130 p) 888-698-9773 sales@globaltelmedia.com
Globaltel Media provides true two-way text dialog with rich media from any PC to any mobile phone and back regardless of wireless technology, device type or cellular provider. Its solutions address the needs of customers across a range of vertical markets including law enforcement, emergency communications, government, education and healthcare.
Havis, Inc.
Booth #: 322
75 Jacksonville Rd Warminster, PA 18974 p) 215-957-0720 f) 215-957-0729 sales@havis.com
Havis is defining the mobile workspace by offering a complete line of products that maximize mobile worker productivity with comfortable solutions, built to the highest safety standards, with a focus on quality.
www.havis.com
www.globaltelmedia.com
Hendon Publishing
Booth #: 1946
130 Waukegan Rd - Ste 202 Deerfield, IL 60015 p) 800-843-9764 f) 847-444-3333
Hendon Publishing offers four distinct trade publications (Public Safety IT, LAW and ORDER, Police Fleet Manager & Tactical Response) and two trade shows (Police Fleet Expo and Police Expo Fleet West). All together, these market-leading publications deliver over 117,000 key buyers and specifiers!
www.hendonpub.com 45
APCO SPONSOR
Harris Corp.
August 1-4, 2010
Houston, Texas
www.apco2010.org
HICAPS, Inc.
Booth #: 320
600 N Regional Rd Greensboro, NC 27409 p) 336-665-1234 f) 336-665-1855 crystal@hicaps.com
HICAPS, Inc. is a Project Management, Engineering and Systems Integration Company involved in the planning, design, construction and implementation of Public Safety Radio Communication Systems including Land Mobile Radio, Microwave/Fiber and In-Building/DAS Projects serving Federal, State and Local government agencies. Learn more about HICAPS at www.hicaps.com!
Honeywell Batteries
Booth #: 804
550 Cochituate Rd - Ste 15 Framingham, MA 01701 p) 508-650-1172 f) 508-650-5472 dwirtz@honeywellbatteries.com
We design, develop and manufacture battery packs, chargers and power management technology for portable and mobile devices. We use the latest technology, such as our NEOCELL lithium polymer, to keep your devices running longer, safer and more efficiently.
www.hicaps.com
www.honeywellbatteries.com
HigherGround, Inc.
Booth #: 1315
21201 Victory Blvd - Ste 105 Conoga Park, CA 91303 p) 818-456-1600 f) 818-456-1515 sales@higherground.com
HigherGround is a call recording and data integration company that has provided cost effective, easy-to-use, and scalable mission critical solutions to PSAPs for decades. Our NextGen Capture911 solutions range from the very basic of systems to those that have the ability to collect and consolidate diverse multimedia data from disparate sources into a single platform.
Hub-Data 911
Booth #: 1637
2021 Challenger Dr Alameda, CA 94501 p) 510-865-9100 f) 510-865-9090 sales@data911.com
Hub-Data 911, a leader in mobile computing for over 25 years, is a one-stop shop for all your vehicular computing needs. Our suite of products provides a vehicle area network consisting of in-car mobile computer systems, in-car cameras with live-streaming video, license plate recognition and real-time AVL for your entire fleet.
www.hub-data911.com
www.capture911.com
Hutton Communications
Booth #: 821
2520 Marsh Ln Carrollton, TX 75006 p) 877-648-8866 f) 972-692-6785 sales@huttoncom.com
National distributor of wireless communication, broadband and power system products offering expert sales support and strategically located warehouse facilities in the U.S and Canada to provide fast delivery to your desired location. Applications for video surveillance, 700 MHz, in-building, public safety and backhaul solutions will be featured.
HipLink Software (formerly Semotus)

Booth #: 364
718 University Avenue - Ste 110 Los Gatos, CA 95032 p) 408-399-6120 f) 408-395-5404 info@hiplinksoftware.com
HipLink is a wireless alerting software for Citizen Mass Notification, internal communication to First Responders with interoperability to external agencies. HipLink is integrated with a CAD or used from a desktop to send alerts to pagers & cell phones on any commercial carrier or private network. A full Notification solution sending alerts via text, voice and fax.
www.huttononline.com
www.hiplinkwireless.com
IB Wave
Booth #: 1557
7075 Robert Joncas - Ste 95 Saint-Laurent, QC H4M 2Z2 Canada p) 514-397-0606 f) 514-409-2499 www.ibwave.com
Hitech Systems
Booth #: 1505
16030 Ventura Blvd - Ste 120 Encino, CA 91436 p) 310-691-8108 f) 310-282-9929 jlim@hitech.com
Hitech Systems is a global provider of highly reliable and cost effective solutions to public safety agencies. Our 25 years of success is a result of customer-centric services and products that are next generation ready. Our SafetyNet product suite of command and control applications provides for the full array of technology needs.
IBM
Booth #: 240
2109 Oakcrest Ct Raleigh, NC 27612 p) 877-515-3299 rltodd@us.ibm.com www.ibm.com/isv
46
Exhibitor listing
Icom America
Booth #: 567
2380 116th Ave NE Bellevue, WA 98004 p) 425-450-6051 f) 425-450-6080 sandrasullivan@icomamerica.com
Icom is proud to offer MIL-SPEC rugged multi-mode (works in analog, conventional or P25) radios that meet or exceed grant requirements governing agency purchases. Were developing an entire family of P25 products that allow purchasing agents the opportunity to make the most of their budgets.
iKey, Ltd.
Booth #: 1312
2621 Ridgepoint Dr - Ste 235 Austin, TX 78754 p) 512-837-0283 f) 512-927-0853 hcade@ikey.com
Founded in 1989, iKey is the recognized leader in ruggedized input devices for mobile computing applications. iKeys full line of robust keyboards are completely sealed to be resistant to dirt, dust and debris. Options include full-travel keystroke, integrated pointing devices and VESA mounting holes.
www.icomamerica.com
www.ikey.com
ICOP Digital, Inc.

Booth #: 915
16801 W 116th St Lenexa, KS 66219 p) 913-338-5550 f) 913-312-0264 sales@ICOP.com
A leading provider of mobile video solutions for Law Enforcement, Fire, EMS, Military, and Transportation markets, worldwide. Through its surveillance and communications solutions, ICOP protects people, assets and profits for the public and private sectors through the live streaming, capture and secure management of high quality video and audio.
In Motion Technology
Booth #: 922
625 Agnes Street - Ste 350 New Westminster, BC, V3M 5Y4 Canada p) 604-523-2371 ext. 234 f) 604-648-9629 sales@inmotiontechnology.com
In Motion Technology is the market leader in mobile hotspots for mission-critical workforces. The onBoard Mobile Gateway enables any IP device to connect over best available wireless networks to ensure reliable communications in the field. The onBoard Mobility Manager allows network managers to monitor network health and communications.
www.ICOP.com
www.inmotiontechnology.com
Ideal Seating
Booth #: 1310
68939 M-103 White Pigeon, MI 49099 p) 866-629-8499 f) 269-483-2304 sales@idealseating.com
Ideal Seating offers innovative ergonomic seating engineered designed and tested to GSA FNEW 83-269E Intensive Use test standards for 24/7 environments, as well as 24/7 No-Odor protection barriers, & related products such as general office and bariatric seating, panel systems, desk systems and files. Test ride dispatch seating with a tension relieving leg rest!
Inmarsat Government Services, Inc.

Booth #: 310
1101 Connecticut Ave NW - Ste 1225 Washington, DC 22036 p) 202-248-5175 f) 202-248-5177 murielle_nagl@inmarsat.com
Inmarsat provides cost-effective and reliable mobile communications via satellite to users involved in emergency operations and disaster relief. Inmarsats global satellite constellation and Broadband Global Area Network (BGAN) provides the best back-up communications technology to public safety officials when the terrestrial network is inoperable.
www.idealseating.com
www.inmarsat.com
IHS Janes
Booth #: 1306
110 N Royal St - Ste 200 Alexandria, VA 22314 p) 703-683-3700 f) 703-836-0029 americas@ihsjanes.com
IHS Janes is world leader of open-source threat, intelligence and public safety information, and in the unique position to meet all of the aforementioned demands through the delivery of critical information and insight, which is required to prepare for and respond to incidents of violence, terrorism and natural disasters.
Institute of Information Technology, Inc.

Booth #: 1651
5910 FM 1488 Rd Magnolia, TX 77354 p) 718-559-4249 f) 713-559-4250 sagarwal@e-iit.com
Provider of end to end Public Safety Operational improvement solutions using Geographical Information Systems (GIS), Operations Research (OR), GPS/AVL, Mobile Communications Technologies, and application development expertise. Our comprehensive solution comprises Police Scheduling, Intelligent Rules-Based CAD, GPS/AVL Tracking, in-vehicle ruggedized MDC and Dynamic Routing
www.janes.com
www.e-iit.com
47
August 1-4, 2010
Houston, Texas
www.apco2010.org
Booth #: 806
101 Bilby Rd Hackettstown, NJ 07840 p) 908-852-3700 f) 908-813-0399 judy.longo@vitecgroup.com
Established in April 2010, Integrated Microwave Technologies, LLC is a business unit within The Vitec Group, Videocom Division. As the premier supplier of microwave video transmission systems, IMTs legacy products can be traced back to 1990 in the Broadcast Media Industry, where we maintain a very strong market position today.
Booth #: 1043
1601 Dry Creek Dr Longmont, CO 80503 p) 720-494-5800 f) 720-494-6600 chris.wergin@intrado.com
Since 1979, Intrado has been an industry leader for 9-1-1 communications information. Serving telecom providers and public safety agencies, we deliver a comprehensive suite of 9-1-1 services. Intrados dedicated focus on 9-1-1 communication allows us to continue pioneering network innovations that transform the quality of emergency response.
www.imt-solutions.com
www.intrado.com
InterAct Public Safety Systems

Booth #: 1831
102 W 3rd St - Ste 750, Winston Salem, NC 27101 p) 336-397-5300 f) 336-722-3479 info@interact911.com
InterAct Public Safety Systems makes Connections for Life providing both standalone and fully integrated mission-critical public safety and homeland security systems. InterAct makes it possible for first responders from private, state, local and national agencies to decrease response times and increase their effectiveness in the communities they serve.
IPMobileNet, Inc.
Booth #: 257
16842 Von Karman Ave - Ste 200 Irvine, CA 92606 p) 949-417-4590 f) 949-417-4591 smccall@ipmn.com www.ipmn.com
www.interact911.com
IPWireless, Inc.
Booth #: 213
90 New Montgomery Street Ste 315 San Francisco, CA 94105 p) 415-430-1350 f) 415-957-5821 info@ipwireless.com
IPWireless complete end-to-end 3GPP solutions, including chipsets, devices, and complete network solutions, enables public safety agencies to deliver a new generation of wireless services. The companys high-performance mobile broadband solutions have been deployed by a set of marquee customers including T-Mobile, NYC and some of the first 700MHz deployments in the US.
www.ipwireless.com
Intergraph Public Safety

Booth #: 1231
PO Box 240000 Huntsville, AL 35824 p) 256-730-2000 f) 256-730-6275 karen.carleton@intergraph.com
Intergraph is the world leader in public safety and security incident management and reporting solutions, protecting 1 in 12 people in 27 countries. We provide actionable information where and when it is needed to accelerate effective response when seconds count. Our scalable solutions promote multi-jurisdictional efficiencies and optimize resource management.
Kenwood USA Corp.

Booth #: 1331
Communications Division 3970 Johns Creek Ct - Ste 100 Suwanee, GA 30024 p) 800-950-5005 f) 678-474-4730 jcameron@kenwoodusa.com
With a full line of P25 and conventional radios and custom systems, Kenwood is a leading provider to public safety agencies across the U.S. Ask about NEXEDGE, for a pathway to digital and upgrades to P25 on your schedule.
www.intergraph.com
www.kenwoodusa.com
Intl. Public Management Assoc. for Human Resources Booth #: 1654

1617 Duke St Alexandria, VA 22314 p) 703-549-7100 f) 703-684-0948 shassassian@ipma-hr.org
IPMA-HR, your trusted source for test products and services provides high-quality and reliable public safety exams and assessment services for law enforcement, fire and corrections as well as emergency communications and administrative support positions for the purpose of hiring and promotion.
48
testing.ipma-hr.org
APCO SPONSOR
Integrated Microwave Technologies
Intrado Inc
Exhibitor listing
KOVA, Corp.
Booth #: 707
102 E Bay Ave - Ste J Manahawkin, NJ 08050 p) 609-597-1498 f) 800-879-0720 sales@kovacorp.com
KOVA, Corp. sells, installs and services digital recording systems that capture telephone (including cellular based) conversations, radio traffic and CAD Screen Activity. Integrated with our QA software, KOVA Solutions accurately score Agent Performance/CAD entry skills.
Lets Think Wireless, LLC

Booth #: 715
205 Timberline Dr Douglassville, PA 19518 p) 610-310-9165 mbranson@ltw.com
LTW is a leading nationwide sales and network engineering organization of wireless technology solutions. LTW has over 15 years of experience in the IT industry and has a proven track record of profitability, growth, and a commitment to excellent client service.
www.kovacorp.com
www.ltw.com
APCO SPONSOR
L.R. Kimball
Booth #: 1931
437 Grant Street Frick Building - North Mezzanine Pittsburgh, PA 15219 p) 412-201-4900 f) 412-201-2339 morgan.sava@lrkimball.com
Architecture, engineering and communications technology firm, L.R. Kimball is known for delivering targeted results, expertly managed for telecommunications, radio and wireless, next generation 9-1-1 and operational and data projects.
Link Communications, Inc.

Booth #: 1255
1035 Cerise Rd Billings, MT 59101 p) 406-245-5002 f) 406-245-4889 info@link-comm.com
Providing cutting edge electronic design, engineering & state-of-the-art manufacturing, specializing in communication product design & development. We equip Federal & State organizations with advanced direct & VoIP communication products. Our Tactical Communications Bridge (TCB) products address rapid communication between multiple radio systems for critical situations.
www.lrkimball.com
www.link-comm.com
Language Line Services, Inc.

Booth #: 608
One Lower Ragsdale Dr - Bldg 2 Monterey, CA 93940 p) 800-752-6096 prodinfo@languageline.com
Bridge language barriers with Language Line Services, supporting public safety officials with on-demand telephone interpretation and translation services in more than 170 languages. Stop by and visit us in Booth # 608.
Locus Location Systems

Booth #: 410
4325 Woodland Park Dr - Ste 105 Melbourne, FL 32904 p) 321-727-3077 f) 321-727-3067
Locution Systems, Inc.

Booth #: 955
1626 Cole Blvd - Ste 325 Golden, CO 80401 p) 303-932-0014 f) 303-384-9014 beckys@locution.com
Automated 911 dispatching & fire station alerting for fire & EMS departments. Offers versions for fire stations and radio. Significantly speeds up response times, and helps dispatchers handle more call volume with the same staff and less stress. Currently operating in small, medium & large cities and counties throughout North America.
www.languageline.com
Larsen Antennas
Booth #: 414
3611 NE 112th Ave Vancouver, WA 98682 p) 360-944-7551 f) 800-525-6749 info@larsen.pulseeng.com
Larsen Antennas has been a leading provider of mobile, portable and base antennas for two-way radio, public safety and military markets for over 40 years.
www.locution.com
www.larsen-antennas.com
Logistic Systems, Inc.

Booth #: 561
3000 Palmer St Missoula, MT 59808 p) 406-728-0921 f) 406-728-8754 bmiller@logisys911.com
Logistic Systems, Inc. (LogiSYS), a leading provider of Computer Aided Dispatch (CAD) and Records Management Systems (RMS) for Public Safety entities using ESRI files natively in its fully integrated map displays. LogiSYS employs an openarchitecture approach that allows our customers the flexibility to meet todays everchanging interoperability needs.
Leach Mounce Architects

Booth #: 1225
1885 Knoll Dr Ventura, CA 93003 p) 805-656-3522 f) 805-658-1926 howard@leachmouncearchitects.com
Specialists in Public Safety architecture, planning and interior design; including needs assessments, site/building analysis, master planning, furniture and equipment, contract documents and construction administration.
www.leachmouncearchitects.com
www.logistic-systems.com
49
August 1-4, 2010
Houston, Texas
www.apco2010.org
Lyncole XIT Grounding

Booth #: 1414
3547 Voyager Street - Ste 204 Torrance, CA 90503 p) 310-214-4000 f) 310-214-1114 amccarthy@lyncole.com
Lyncole is a grounding and electrical protection company. Along with performing hundreds of grounding designs, Lyncole engineers perform detailed facility surveys identifying problems with grounding/bonding, surge suppression and lightning protection systems.
Mi-Jack Systems & Technology, LLC

Booth #: 1609
3111 W 167th St Hazel Crest, IL 60429 p) 708-225-9820 f) 708-225-2310 sborsodi@mjst.com
Access Control system for shelters, gates as well as Copper Bus Bar protection. System option includes monitoring of all activity by multiple agencies providing a very cost effective solution.
www.lyncole.com
www.mjst.com
MCM Technology
Booth #: 622
3510 Vann Rd - Ste 105 Birmingham, AL 35235 p) 205-655-8949 f) 205-655-5605 sales@mcmtechnology.com
For more than 10 years, MCM Technology has been providing comprehensive, lifecycle asset and service management solutions to the Communications industry. Our solutions are backed by proven best practices and carefully developed to allow our customers to achieve increased asset accountability and work flow efficiencies within a complex operational environment.
MillerCo, Inc.
Booth #: 545
14376 County Farm Rd Gulfport, MS 39503 p) 228-832-3352 ext. 3
Mission Critical Partners

Booth #: 1511
200 Innovation Blvd State College, PA 16803 p) 412-979-4767 f) 814-217-6807 brianbark@mcp911.com
Mission Critical Partners delivers top quality technical and operational consulting services to mission critical managers. Serving clients throughout North America, MCP brings 25+ years of life safety communications experience. Our award-winning team includes former public safety managers, project management professionals, and technology, forensic and policy specialists.
www.mcmtechnology.com
Micronet Communications, Inc.

Booth #: 1613
720 F Ave - Ste 100 Plano, TX 75074 p) 972-422-7200 f) 972-422-1900 jarmes@micronetcom.com
Micronet Communications provides communications planning services covering microwave, satellite, and wireless. Services include frequency planning, frequency coordination, frequency protection, license tracking, propagation studies, microwave path and site surveys, microwave path design, wind turbine clearance analysis, area coverage analysis, AMI site cluster analysis.
www.mcp911.com
MissionCritical Communications RadioResource Media Group

Booth #: 1523
7108 S Alton Way - Bldg H Centennial, CO 80112 p) 303-792-2390 f) 303-792-2391 info@rrmediagroup.com
MissionCritical Communications and RadioResource International provide publications, e-newsletters and websites which cover wireless voice and data solutions for mobile and remote mission-critical operations for public safety; federal/ state/local government; utilities; transportation; and other industry professionals.
www.micronetcom.com
Midland Radio Corporation

Booth #: 1455
5900 Parretta Dr Kansas City, MO 64120 p) 816-241-8500 f) 816-241-5713 sbreshears@midlandradio.com
Midland Radio Corp. designs and manufactures professional two-way radio equipment, including analog and P25 portable radios, mobile radios, and base stations/repeaters. These radios, utilized by a broad spectrum of users, boast one of the industrys strongest warranties: 3 years for portable and mobile radios and 5 years for base stations.
www.rrmediagroup.com
ModuCom
Booth #: 912
13309 Saticoy St North Hollywood, CA 91605 p) 818-764-1333 f) 818-301-1953 peter.h@moducom.com
Modular Communications Systems Inc. has been a leader in innovative dispatch technology since 1978. ModUcom, a longtime leader in dispatch control systems, has a rich history of technical innovation: Pioneering the all-digital console; the first to introduce 100% user programmability; and in the forefront with a working VoIP solution.
www.midlandradio.com
www.moducom.com
50
Exhibitor listing
APCO SPONSOR
Motorola
Booth #: 531
1313 E Algonquin Rd Schaumburg, IL 60196 p) 800-367-2346 er.team@motorola.com
From broadband communications infrastructure, enterprise mobility and public safety solutions to high-definition video and mobile devices, Motorola is leading the next wave of innovations that enable people, enterprises and governments to be more connected and more mobile.
NCMEC (National Center for Missing & Exploited Children)

Booth #: 1512
9176 Alternate A1A Lake Park, FL 33403
NEC Corporation of America

Booth #: 1410
6535 N State Hwy 161 Irving, TX 75039 p) 214-262-3672 f) 214-262-3685 marilyn.hopper@necam.com
NEC Corporation of America, Radio Communications Systems Division, is a leading technology provider of microwave radio communication to carriers, enterprises, utilities and public safety networks. Headquartered in Irving, Texas, NEC Corporation of America serves microwave radio communication systems in North America over 30 years.
www.motorola.com
MPRI
Booth #: 211
7142 Columbia Gateway Dr Columbia, MD 21046 p) 443-285-4700 ext. 4718 f) 443-285-4750 Mark.Grooms@L-3com.com
MPRI, an L-3 division, provides Laser Marksmanship Training Systems (LMTS ); BEAMHIT training products and the SHERPA network core worldwide. Our systems and products are used by US & Allied Military Forces, Federal Agencies, Law Enforcement, and Security operations to achieve mission readiness and improved communications. Stop by our booth, # 211 to learn more.
www.necam.com/rcsd
Nello Corporation
Booth #: 808
211 W Washington St - Ste 2000 South Bend, IN 46601 p) 574-288-3632 f) 574-288-5860 sales@nelloinc.com
Nello Corporation is a world class manufacturer of all tower types Self Support, Guyed, Monopoles, Portable Telescoping Towers (COWs), Concealment Structures & Meteorological (MET) Towers. Product line of steel site components includes a Quick Ship Program or custom design. sales@nelloinc.com.
www.mpri.com/ttg
Mutualink, Inc.
Booth #: 242
1269 S Broad St Wallingford, CT 06491 p) 866-957-5465 f) 928-396-0344 dodams@mutualink.net
Mutualink is the industrys pioneer in creating scalable, dynamic peer based multimedia interoperability at an affordable price. Through Mutualink, mobile radios, telephones, PA systems, streaming video, images, and files can be shared in real time providing critical communications that enhance preparedness and effective emergency management, coordination and response.
www.nelloinc.com
NetMotion Wireless
Booth #: 920
701 N 34th St - Ste 250 Seattle, WA 98103 p) 206-691-5555 f) 206-691-5501 sales@nmwco.com
NetMotion Wireless is a software company that enables organizations to maximize the productivity of their mobile workforces. The companys Mobility XE mobile VPN software allows mobile workers to maintain and optimize mobile data connections as they move in and out of wireless coverage areas and roam between networks.
www.mutualink.net
National Public Safety Information Bureau

Booth #: 1324
601 Main St - Ste 201 PO Box 365 Stevens Point, WI 54481 p) 800-647-7579 f) 715-345-7288
The right contact...right now! Nations #1 directory of contact information for Law Enforcement professionals! Every entry is 100% updated! Online & print editions available! Over 40,000 listings!
www.netmotionwireless.com
Booth #: 1821
888 W Big Beaver Rd - Ste 600 Troy, MI 48084 p) 248-269-1000 f) 248-269-1020 info@newworldsystems.com
For over 28 years, agencies have trusted New World Systems seamlessly integrated public safety software solution: CAD, records, mobile, Aegis link and more.
www.safetysource.com
National Nuclear Security Administration

Booth #: 1719
PO Box 5400 Albuquerque, NM 87185 p) 505-845-4488 f) 505-845-2689 dmcconnell@doeal.gov
Law Enforcement awareness on Nuclear Weapons Transportation through local jurisdictions.
www.newworldsystems.com
APCO SPONSOR
51
New World Systems
August 1-4, 2010
Houston, Texas
www.apco2010.org
APCO SPONSOR
NICE Systems
Booth #: 731
11480 Commerce Park Dr - Ste 220 Reston, VA 20191 p) 703-464-1070 f) 703-464-1095 cj.elias-west@nice.com
NICE Systems is a leading provider of Insight from Interactions solutions, powered by advanced analytics of unstructured multimedia contentfrom telephony, radio, web and video communications. NICEs NG9-1-1 solutions capture and link voice, video and all of your NG9-1-1 data to increase situational awareness and boost efficiency, interoperability and insight.
Panasonic Solutions Company

Booth #: 923
50 Meadowlands Pkwy - 2F-5 Secaucus, NJ 07094 p) 201-392-4688 f) 201-392-6618 john_moderack@p2c2.com
Panasonic Solutions Company is the leading provider of ruggedized and wireless notebook PCs for mobile professionals working under the most demanding conditions. Built to handle shocks, drops and spills that sideline other PCs, Toughbook mobile computers perform under the harshest conditions.
www.nice.com
www.panasonic.com/toughbooks
Omnitronics, Inc.
Booth #: 404
8301 Cypress Plaza Dr - Ste 100 Jacksonville, FL 32256 p) 904-425-0336 f) 904-208-2697 alanp@omnitronicsworld.com
For over 25 years, Omnitronics has provided reliable, flexible, interoperable and cost effective mission critical communications systems. The Omnitronics range includes IP based Radio Dispatch consoles, IP linking equipment and Audio bridging equipment providing RoIP/VoIP, remote back-up dispatch and integrating radio & telephone management. Come visit us at Booth 404.
Panorama Antennas, Inc.

Booth #: 1363
755 Moore Rd Mansfield, TX 76063 p) 817-539-1888 MLindquist@panorama-antennas.com
Panorama Antennas, Inc. is a wholly owned subsidiary of Panorama Antennas Ltd. a world leader in the design and manufacture of antennas for Public Safety, M2M, 3G/4G, Cellular, DAS, AMR. Panoramas HQ & R&D is situated in London, UK, its North American sales & distribution facility in Fort Worth, TX.
www.panorama-antennas.com
www.omnitronicsworld.com
Patlite (U.S.A.) Corporation

Booth #: 714
20130 S. Western Ave. Torrance, CA 90501 p) 310-328-3222 ext. 202 pmizuki@patlite.com f) 310-328-2676
OnStar
APCO SPONSOR
Booth #: 1815
400 Renaissance Center Mail Code 482-D39-B32 Detroit, MI 48265 p) 313-665-8125 f) 313-667-0822 john.hunt@onstar.com
OnStar, the leading provider of in-vehicle safety, security and communication services, has nearly 5.5 million subscribers, and is available on more than 30 MY 2010 GM models. OnStars services include Automatic Crash Response, Injury Severity Prediction, Emergency Services, Stolen Vehicle Slowdown, Remote Ignition Block and more. Visit www.onstar.com/publicsafety.
PATLITE has produced visual and audible warning devices for over a half century. Our dependable, high-quality, state-of-the-art products are used worldwide to improve productivity, quality, safety, and security. PATLITE offers the industrys most comprehensive selection of world-class stackable light towers, rotating beacons, voice synthesizers and audible alarms.
www.patlite.com/us
www.onstar.com/publicsafety
Phone Supplements, Inc.

Booth #: 674
Po Box 131474 Tyler, TX 75713 p) 903-566-6461 f) 903-566-1668 thall@phonesupplements.com
Sales & Support - Telephone/Radio Headsets & Peripherals, Sigtronics Vehicle Systems; specializing in 6 wire and VoiP applications. Polycom & ClearOne Teleconferencers.
P.I. Engineering, Inc.

Booth #: 712
101 Innovation Pkwy Williamston, MI 48895 p) 517-655-5523 f) 517-655-4926 philv@piengineering.com
P.I. Engineering designs and manufactures rugged, reliable input hardware for computers. By serving both large companies and individual consumers, we maintain our top position by providing excellent hardware with unparalleled support. We have hundreds of thousands of our devices in homes, offices, studios, and laboratories worldwide.
www.phonesupplements.com
www.piengineering.com
52
Exhibitor listing
Pictometry
Booth #: 1211
100 Town Centre Dr - Ste A Rochester, NY 14623 p) 585-486-0093 f) 585-486-0098 scott.sherwood@pictometry.com
Pictometry is the leader in high resolution aerial oblique imagery with full measurement capabilities. Structural details are visible from multiple views and enhances situational awareness. Integrates with CAD mapping software. Critical 360 product provides imagery and diagrams for schools/public buildings.
PowerPhone, Inc.
Booth #: 1439
1321 Boston Post Rd PO Box 1911 Madison, CT 06443 p) 203-245-8911 f) 203-245-3022 eric@powerphone.com
Built on the premise of One Number, One Protocol, PowerPhone is the only provider of integrated, police, fire and EMD protocols, training and technology solutions. By delivering flexible and innovative tools, PowerPhone empowers public safety professionals to make thoughtful, outcome-driven decisions to ensure that every call gets it all.
www.pictometry.com
PlantCML
www.powerphone.com
APCO SPONSOR
Booth #: 1011
42505 Rio Nedo Temecula, CA 92590 p) 951-719-2100 f) 951-296-2727 info@plantcml-eads.com
PlantCML, an EADS North America company, is your only source for full-circle security and communications. Our comprehensive portfolio features nextgeneration 9-1-1 call center applications, emergency notification technology and P25 land mobile radio networks, for product demonstrations or to learn more please visit booth # 1011 or visit www.plantcml-eads.com.
PowerTrunk Inc.
Booth #: 1461
590 Madison Ave - 21st Fl New York, NY 10022 p) 212-222-4971 ybrown@powertrunk.net
Multi-technology platform for TETRA and P25 Land Mobile Radio. 100% IP and software upgradable to P25 Phase 2. Offer conventional and trunked infrastructure systems, mobiles, portables and dispatching consoles; TETRA, P25, MPT-1327 and WiMAX. Over 300 systems installed in 50 countries for utilities, public safety, oil/gas and transportation customers.
www.plantcml-eads.com
Plantronics, Inc.
Booth #: 958
345 Encinal St Santa Cruz, CA 95060 p) 831-458-7520 f) 831-425-0510 janice.walton@plantronics.com
A Plantronics headset carried the historic words: Thats one small step for man, one giant leap for mankind. We remain the headset of choice for mission-critical applications (air traffic control etc). Sound Innovation is the basis for every product we build for the office, contact center, mobile, and residential markets.
www.powertrunk.com
Precision Quincy Shelters

Booth #: 1706
1625 W. Lake Shore Dr Woodstock, IL 60098 p) 815-338-2675 f) 815-338-2960 pqsales@precisionquincy.com
Precision Quincy Equipment Shelters are designed to meet the ever changing needs of the utility, communications, telecommunications, and railroad industries. We perform all stages of our shelters development; including conceptual design, engineering & fabrication in-house at our modern 200,000 sq. ft. manufacturing facility located near Chicago. Booth # 1706.
www.plantronics.com
PolyPhaser/Transtector Systems
Booth #: 1445
10701 Airport Dr Hayden, ID 83835 p) 208-762-6195 f) 208-762-6080 sreed@transtector.com
PolyPhaser and Transtector Systems are industry leaders in development, design and manufacturing of power and signal integrity solutions used for the protection of communications systems and critical electronics from lightning and power anomalies. We look forward to meeting you at booth #1445.
www.precisionquincy.com/shelters/s-category.asp
Project 25 Technology Interest Group

Booth #: 1721
419 SW 5th St Fort Lauderdale, FL 33315-1015 p) 954-801-5103 f) 954-779-7144 director@project25.org
The Project 25 Technology Interest Group (PTIG) includes both manufacturers and users seeking to advance the benefits and advantages of using P25 Technology in public safety first responder communication systems.
www.transtector.com
www.project25.org
53
August 1-4, 2010
Houston, Texas
www.apco2010.org
PST Technologies, Inc.

Booth #: 813
1033 Sterling Rd - Ste 103 Herndon, VA 20170 p) 703-707-0911 f) 703-707-0912 jdewey@pst911.com
PST Technologies, Inc. has been a premier supplier of Mobile Data Communication solutions for over 20 years. Our RADCOM suite of software provides Data Communications, Mapping, Automated Vehicle Location and Voice Response with a simple and easy to use graphical interface.
Pyramid Network Service, LLC

Booth #: 219
6519 Towpath Rd East Syracuse, NY 13057 p) 315-701-1308 f) 315-445-0653 mzagger@pyramidnetworkservices.com
Pyramid Network Services is a public safety and commercial wireless solutions provider with over 20 years land and 14 years site development experience. Over 24,500 wireless sites completed in 46 states. We provide project mgmt, collocation mgmt, site acq, zoning, permitting, construction, construction mgmt, staffing, documentation mgmt and special project support.
www.pst911.com
Public Safety Group

Booth #: 713
PO Box 7438 Edmond, OK 73083 p) 405-348-2774 f) 405-359-6095 tharrison@publicsafetygroup.com
When Seconds Count you can count on the Public Safety Group to provide the highest quality of training programs and services. If you are looking at training your Communications Professional we are your one stop shop to all of your training needs.
Radio Club of America

Booth #: 304
PO Box 621074 Littleton, CO 80162 p) 303-948-4921 f) 303-972-1653 karen@radioclubofamerica.org
The Radio Club of America is a 501c3 not-for-profit organization which grants scholarships; preserve radio history; encourage/promote the study/knowledge of telecommunications; disseminate to workshops & pubs. RCA holds events at major trade shows, a special Texas Event, a West Coast event, and an Annual Awards banquet is a focal point of the year.
www.publicsafetygroup.com
Public Safety Systems Inc. (PSSI)

Booth #: 739
10001 Derekwood Ln - Ste 204 Lanham, MD 20706 p) 301-459-8600 f) 301-459-1987 aherbert@pssi.com
As a public safety software industry leader, PSSI provides CAD, RMS and Mobile solutions to Law Enforcement, Fire, EMS and Airports all over the country. Our offthe-shelf and customized solutions are used by agencies with populations from 15,000 to 3 Million.
www.radioclubofamerica.org
Booth #: 621
740 Notre Dame St W - Ste 500 Montreal, QC, H3C 3X6 Canada p) 514-890-6070 f) 514-890-1332 marketing@radio-ip.com
Radio IP Software provides IT-designed mobile VPN and mobile data connectivity software to mission-critical organizations. This August discover the next generation of Mobile VPN, featuring Concurrent VPN technology. Bridge the best features of multiple networks to achieve a high level of performance, reliability and trusted access. Come visit us booth # 621!
www.pssi.com
PURVIS Systems Incorporated

Booth #: 1812
1272 West Main Rd Middletown, RI 02842 p) 401-849-4750 f) 401-849-0121 reachus@purvis.com
PURVIS Systems specializes in developing technology systems and related services for public safety, emergency management and defense industry authorities. For more than three decades, we have helped clients meet critical, high-demand requirements for system operation, availability and security. Clients include the NYC Fire Department, American Red Cross and the U.S. Navy.
www.radio-ip.com
RadioSoft
Booth #: 924
8203 W Currahee St Toccoa, GA 30577-8533 p) 706-754-2725 f) 706-754-2745 pmoncure@radiosoft.com
As the Official Software provider to APCO, we offer the industry standard of excellence in radio engineering, coverage, interference and frequency coordination. We offer coordination services for all Public Safety and Business radio users.
www.purvis.com
www.RadioSoft.com
54
APCO SPONSOR
Radio IP Software, Inc.
Exhibitor listing
Radixon Inc./WiNRADiO Communications
Booth #: 1750
12708 Riata Vista Circle - Ste A-105 Austin, TX 78727 p) 512-608-4070 f) 512-608-4073 th@winradio.com
Radixon designs and manufactures off-the-shelf & customized receiver solutions in the areas of: *Software defined radio receivers *APCO P25 monitoring systems *Mobile field strength & site survey systems *Sonobuoy receivers *Direction finding systems *Weather satellite systems. In the commercial world, Radixons products are recognized by the brand name WiNRADiO.
Raytheon
5800 Departure Dr Raleigh, NC 27616 p) 919-790-1011 f) 919-790-1400 Jeanie.Britt@Raytheon.com
Raytheon Civil Communications Solutions meets the needs of national, state, metropolitan and local governments by enabling information sharing through innovative, interoperable standards-based telecommunication and serviceoriented architecture solutions.
www.radixon.com
www.raytheon.com
Radwin, Inc.
Booth #: 1468
900 Corporate Dr Mahwah, NJ 07430 p) 201-252-4247 f) 201-621-8911 rani_globin@radwin.com
RADWIN delivers wireless backhaul and broadband access solutions in the sub-6GHz space empowering carriers and service providers with the ability to connect subscribers everywhere. Our expertise in providing telco-grade TDM and Ethernet over a single wireless link has positioned us as world leaders in the sub-6GHz domain.
RCC Consultants, Inc.

Booth #: 1809
4900 Cox Rd - Ste 235 Glen Allen, VA 23060 p) 804-353-0300 f) 804-353-8059 khockaday@rcc.com
RCC Consultants, Inc. (RCC) is an independent telecommunications, wireless, and information technology consulting and engineering firm, focused in mission critical infrastructure industries, including state and local government, utilities, transportation and transit, airport and aviation, and public safety.
www.rcc.com
www.radwin.com
ReliOn
Booth #: 805
15913 E Euclid Ave Spokane, WA 99216 p) 509-228-6500 f) 509-228-6510 fuel.cells@relion-inc.com
ReliOn provides clean, ultra-reliable hydrogen fuel cell solutions to meet critical customer backup power needs for the government, security, telecommunication, utility and transportation communication markets.
Ram Mounting Systems

Booth #: 319
8410 Dallas Ave S Seattle, WA 98108 p) 206-763-8361 f) 206-763-9615 sales@ram-mount.com
RAM is a leading manufacturer in rugged, durable mounting systems and docking stations for mobile electronics. RAM utilizes a patented ball and socket mounting system that allows you to mount practically anything anywhere. With RAMs long list of custom solutions for virtually any application, you are sure to find the perfect solution for your mounting needs.
www.relion-inc.com
www.ram-mount.com
Relm Wireless Corporation

7100 Technology Dr West Melbourne, FL 32904 p) 321-953-7952 f) 321-676-4403 ssharp@relm.com
RELM Wireless Corporation, a U.S. public company, has been in business for more than 60 years and operates in the Land Mobile Radio (LMR) industry. The Company designs, manufactures, and markets wireless communications products consisting of two-way land mobile radios, repeaters, base stations, and related components and subsystems.
Raven Electronics Corporation

Booth #: 1415
400 Edison Way - Ste A Reno, NV 89502 p) 775-858-2400 f) 775-858-2410 evelise@ravencomm.com
Raven has been in the telecommunication industry for over 40 years. We design and manufacture modern digital signal processing based communications systems. Stop by to demo the latest in interoperability solutions and more. Check out our M4x technology-based products: M4x Blade & M4x Desktop Console. We also manufacture bridge shelves, analog/digital orderwire and SATCOM.
www.relm.com
www.ravencomm.com
APCO SPONSOR
55
Booth #: 1531
APCO SPONSOR
Booth #: 2030
August 1-4, 2010
Houston, Texas
www.apco2010.org
Revcord
Booth #: 1504
5902 Sovereign Dr Houston, TX 77036 p) 281-404-7040 f) 281-404-5323 cschwarz@revcord.com
Revcord is the most economical voice logger. Screen Recording, ANI/ALI, Quality Monitoring and Evaluation Scoring and full Reports are all FREE. VoIP recording is a software download to your own PC. Revcord provides a THREE YEAR WARRANTY. Revcord successfully tested its IP call logger at the NENA NG9-1-1 ICE Event.
Sabre Industries, Inc.

Booth #: 1544
2101 Murray St Sioux City, IA 51111 p) 712-258-6690 f) 712-279-0814 sales@sabrecom.com
Sabre Industries is your one source for wireless network infrastructure. We offer a full line of tower structures and monopoles from Sabre Towers and Poles, equipment shelters and mobile products from CellXion, and tower parts and accessories from Sabre Site Solutions. We also provide turnkey construction and system integration services.
www.revcord.com
www.sabreindustriesinc.com
RF Industries
Booth #: 366
3 Lenton Place North Rocks Sydney, NSW 2151 Australia p) 61-2-8838-0900-2987 f) 61-2-9630-0844 kylie.lumsden@rfi.com.au
RF Industries has a comprehensive product range including sophisticated channelized and frequency translating repeaters as well as providing turnkey specialized coverage solutions for in-building, tunnel and blackspots. RFI have been working with domestic and international emergency service providers for over 30 years.
Safety Vision
Booth #: 1261
6100 W Sam Houston Pkwy N Houston, TX 77041 p) 713-896-6600 f) 713-896-6640 jjurach@safetyvision.com
Leading global provider of mobile video surveillance systems specially tailored to the police industry. Compact, officer-friendly and reliable, the PatrolRecorder MDVR series is capable of quality data recording and simple data transfer. We also offer specialty products for transit, fire, and pupil transport. When you think mobile safety, think Safety Vision.
rfi.com.au/
www.safetyvision.com
RF Technology
Booth #: 257
Unit 46 Septon Thornleigh, NSW 2120 Australia p) 011-61-29-484-1022
SAVE Corporation
Booth #: 815
PO Box 278 Edgewater, FL 32132 p) 800-888-6021 f) 866-968-4911 tony@911simulators.com
SAVE Corporation www.911simulators.com Make mistakes without making headlines.
RoboVu, LLC
Booth #: 2025
4809 E Thistle Landing Dr - Ste 100 Phoenix, AZ 85044 p) 480-346-7016 f) 866-885-6475 info@robovu.com
RoboVu is a leading technology firm, specializing in hardware, software and security solutions for Police, Fire, EMS, and Military agencies. The 3 core competencies of RoboVu are Robo III (In Vehicle computer), RoboCAM (In vehicle video & audio capture) and RoboSPY (Fixed video & audio surveillance). RoboVu solutions are Military Tested and Publics Safety Approved.
www.911simulators.com
Schedule Express by Informer Systems

Booth #: 909
560 S Winchester Blvd - Ste 500 San Jose, CA 95128 p) 408-918-3045 f) 805-375-2112 mmusick@informersystems.com
Emergency Services have highly complex scheduling challenges causing excessive administrative time, excessive overtime, and inaccurate, untimely information. As a hosted service, ScheduleExpress is an affordable solution by eliminating the need to install hardware or software. Come see why so many agencies are choosing ScheduleExpress for all their scheduling needs!
www.robovu.com
Russ Bassett Corporation

Booth #: 1707
8189 Byron Rd Whittier, CA 90606 p) 562-945-2445 ext. 3352 vislas@russbassett.com f) 562-447-2228
www.informersystems.com
Russ Bassett Corporation is a leading designer and manufacturer of Desience Dispatch Consoles for mission critical 24/7 public safety environments with a solid reputation for providing high quality, innovative console furniture that are unmatched in the industry.
www.desiencedispatch.com 56
Exhibitor listing
Sierra Wireless
Booth #: 1004
39677 Eureka Dr Newark, CA 94560 p) 510-624-4229 f) 510-624-4299 mhandoko@sierrawireless.com
Sierra Wireless is expanding the wireless world with a comprehensive offering of hardware, software, and connected services for mobile lifestyles and machine-tomachine communications. Our customers count on us to help them succeed with early access to new wireless technologies and innovative, reliable, high-performing solutions for a broad range of applications.
Solacom Technologies, Inc.

Booth #: 906
84 Jean-Proulx Gatineau, QC, J8Z 1W1 Canada p) 613-693-0641 f) 613-693-0642 rvilis@solacom.com
Solacom Technologies engineers some of the worlds most reliable critical communication systems. With the expertise to integrate voice, video and data into a powerful set of communication tools, Solacom delivers advanced IPbased interoperability solutions for public safety 9-1-1 and other mission-critical applications. For more information visit www.solacom.com.
www.sierrawireless.com
www.solacom.com
APCO SPONSOR
Simulcast Solutions LLC

Booth #: 744
18 Port Meadow Fairport, NY 14450 p) 585-223-4927 ed@simulcastsolutions.com
Seamless Public Safety Radio Coverage - In Phase & On Frequency. Come see us for information on simulcast tools including GPS Master Oscillators, Audio Delay Subsystems, and Voter Comparators.
SONIK Messaging Systems Inc.

Booth #: 318
2330 Cousteau Ct - Ste 101 Vista, CA 92081 p) 760-599-2800 f) 760-599-2805 plubsen@sonik.com
SONIK Messaging Systems is the only company that manufactures FCC compliant, narrowband, 12.5KHz, paging transmitters & integrated base stations AND sells complete, integrated paging systems. SONIK provides product & system design, installation, project management, propagation analyses, guaranteed RF coverage, training, & maintenance for our systems and custom RF projects.
www.simulcastsolutions.com
Sinclair Technologies Inc.

Booth #: 625
85 Mary St Aurora, ON, L4G 6X5 Canada p) 905-726-7678 f) 905-727-0861 achishty@sinctech.com
Sinclair Technologies Inc. is the leading provider of antenna and RF conditioning products, systems and coverage solutions for public safety, defense and private wireless networks. We have industry leading expertise in all aspects of antenna and filter manufacturing.
www.sonik.com
Sorenson Communications
Booth #: 1318
4192 S Riverboat Rd Salt Lake City, UT 84123 p) 801-265-3373 f) 801-685-6099 wjensen1@sorenson.com
Sorenson VRS (SVRS), a service provided by Sorenson Communications, enables the deaf community to conduct video relay calls with family, friends, and business associates through a professional sign language interpreter and videophone at no cost. For more information, visit the SVRS Web site at
www.sinctech.com
SkyTerra Communications
Booth #: 1519
10802 Parkridge Blvd Reston, VA 20191 p) 703-390-1579 f) 703-390-2775 jennifer.kraemer@skyterra.com
SkyTerra delivers mobile wireless voice & data services for public safety, emergency response, fleet management and tracking throughout North America. SkyTerras next-generation integrated satellite-terrestrial network will provide ubiquitous wireless IP-based services, including Internet and voice.
www.sorensonvrs.com
Spacenet
Booth #: 807
1750 Old Meadow Rd McLean, VA 22102 p) 703-848-1141 f) 703-848-1012 lori.hawk@spacenet.com
Spacenet provides fully integrated network services to public safety agencies, including fixed satellite networks for mission-critical applications; transportable solutions for rapid deployment and disaster recovery; and continuity of operations planning (COOP) connectivity. Learn more about our pay-as-you-use Emergency Communications Service (ECS).
www.skyterra.com
Slatercom - WCD
Booth #: 1515
7905 State St Salem, OR 97317 p) 503-581-5550 f) 503-364-2179 ads@slatercom.com
www.spacenet.com
57
August 1-4, 2010
Houston, Texas
www.apco2010.org
Specialty Tower Lighting Ltd.

Booth #: 315
1630 Elmview Dr Houston, TX 77080 p) 713-722-8123 f) 713-722-8744 meredith@specialtydrilling.com
Our lights are FAA approved and one of most reliable in the market. Our products greatly reduce and/or eliminate your current and future lighting problems. We provide solar solutions for remote areas. You want the bestcall Specialty Tower Lighting.
Stancil Corporation
Booth #: 643
2644 S Croddy Santa Ana, CA 92704 p) 714-546-2002 f) 714-546-2092 michael.custer@stancilcorp.com
Stancil, in its 64th year, presents a standalone solution for logging, managing, analyzing and archiving voice communications. The sources can be analog, digital handsets, T1 - E1 TAP and/or Terminating, trunked radio, PBX D Channel/SMDR and VOIP. Stancil Solutions Lifeline provides 24/7 helpline including monitoring, notification and repair.
www.speciatlytowerlighting.com
www.stancilcorp.com
Spectracom Corporation
Booth #: 724
95 Methodist Hill Dr Rochester, NY 14623 p) 585-321-5832 f) 585-321-5219 willh@spectracomcorp.com
NetClock Time Synchronization Solutions automatically keep your entire PSAP operating exactly on time with legally traceable time standards. Offering universal connectivity, we can synchronize Radio, CAD, ANI/ALI, Voice/Video Recorders, VoIP, Display Clocks. NetClock systems are employed in over 4500 PSAPs and now feature RoHS-compliant environmentally-friendly designs.
Sti-Co Industries, Inc.

Booth #: 1622
11 Cobham Dr Orchard Park, NY 14127 p) 716-662-2680 f) 716-662-5150 kyle@sti-co.com
STI-CO Industries, Inc is a manufacturer of innovative mobile, portable, and base station 2-way antennas for covert, GPS, tactical, interoperable, video and public safety communications. STI-CO antennas are available in HF, VHF, UHF, 800 MHz, PCS, GPS and video bands.
www.spectracomcorp.com
www.sti-co.com
Spillman Technologies, Inc.

Booth #: 839
4625 W Lake Park Blvd Salt Lake City, UT 84120 p) 801-902-1200 ext. 1752 ahaviland@spillman.com f) 801-902-1210
Stratus Technologies
Booth #: 1723
111 Powdermill Rd Maynard, MA 01754 p) 978-461-7000 f) 978-461-3670 george.sabol@stratus.com
Stratus Technologies is the leading supplier of availability products, services and solutions. For 30 years weve focused exclusively on sustaining availability of our customers critical business processes.
Spillman provides public safety software solutions for more than 800 police departments, sheriffs offices, comm centers, fire departments, and correctional facilities nationwide. Spillman specializes in integrated software, including CAD, RMS, Mobile Data & Field Reporting, Mapping & GIS, Crime Analysis & CompStat, JMS, Fire, Data Sharing, and Personnel & Resources.
www.stratus.com
www.spillman.com
SunGard Public Sector

Booth #: 1731
1000 Business Center Dr Lake Mary, FL 32746-5585 p) 866-965-7732 f) 407-304-3301 getinfo@sungardps.com
SunGard Public Sector, a proven leader in government information technologies, provides integrated enterprise software solutions to public safety and justice agencies throughout North America. The companys products provide records management, address computer-aided dispatch and information sharing for field personnel, and support jail and court management systems.
Sprint
Booth #: 1340
2003 Edmund Halley Dr - B5-3 Reston, VA 20191 p) 703-932-8132 f) 703-433-8590 sheeba.bruning@sprint.com
Sprint is dedicated to improving interoperable communications for the public sector and strengthening every communitys emergency response. With the most dependable 3G mobile broadband network, the first 4G service from a national carrier, and the fastest national push-to-talk network, Sprint serves Police, Fire, EMS, Government and Business organizations.
www.sungardps.com
www.sprint.com/slg
Sunny Communications
Booth #: 1716
3568 Peoria St - Unit 608 Aurora, CO 80010 p) 720-870-5056 f) 303-766-2355 john@sunnycommunications.com
We buy USED two way radio equipment. Use our trade in program to increase your budget! Ask US!
58
Exhibitor listing
SureFire LLC
Booth #: 1407
18300 Mt Baldy Circle Fountain Valley, CA 92835 p) 714-545-9444 f) 714-545-9537 helpyou@surefire.com
Illumination tools and accessories designed to meet the demanding needs of highrisk professionals. Tested and relied upon in the worlds harshest conditions.
Telecom Recovery
Booth #: 543
8180 S 700 E - Ste 110 Sandy, UT 84070 p) 801-464-2800 jgledhill@telecomrecovery.com
Recover 911 calls after a disaster or telephone outage. 911 in the Sky satellite service restores all voice and limited data connectivity to the public after the infrastructure has been damaged or destroyed. If you have dispatchers in your seats there is no need to send calls to your backup PSAP, who might not be available, answer the calls in house. Very affordable.
www.surefire.com
Survey Technologies, Inc.

Booth #: 521
2867 SW Greenway Ave Portland, OR 97201 p) 503-848-8500 cpeek@surveytech.com
Verify Wireless Coverage. Solutions and systems for verifying wireless communication system coverage both indoor and drive test, analog and P-25, conventional and trunked talk out and talk in solutions available.
www.telecomrecovery.com
TeleCommunication Systems (TCS)

275 West St Annapolis, MD 21401 p) 410-295-1455 f) 410-280-1222 acryer@telecomsys.com
TCS (NASDAQ: TSYS) deployed the first U.S. wireless E9-1-1 solution and pioneered how PSAPs receive wireless or VoIP 9-1-1 callers locations. Backed by a TL 9000-certified E9-1-1 Network Operations Center, TCS solutions pinpoint caller location and ensure precise 9-1-1 call routing. TCS E9-1-1 solutions serve 140M devices and support 50% of all U.S. wireless E9-1-1 calls.
www.surveytech.com
Sytech Corporation
Booth #: 1351
6121 Lincolnia Rd - Ste 200 Alexandria, VA 22312 p) 703-941-7887 f) 703-941-7997 gfairhurst@sytechcorp.com
www.telecomsys.com
Tele-Communication, Inc
Booth #: 1365
7100 Old Katy Rd Building A Houston, TX 77024 p) 800-641-6416 scashiola@unifiedcommunications.com
UnifiedCommunications.com is a value-added distributor and integrator of quality communications equipment since 1982. We specialize in unified communications, telephony, phone systems, phones, headsets, video conferencing, broadband services, and endpoints.
Tait Radio Communications

Booth #: 353
15342 Park Row Houston, TX 77084 p) 281-829-3300 f) 281-829-3320 paul.middleton@taitradio.com
World-wide supplier of P25 Digital Conventional/Trunked/Simulcast networks using open standards. The TB9100 IP intelligent Base station/repeaters, mobiles and portables offer solutions in VHF, UHF, 700/800 MHz. Encryption Key Management, Department of Homeland Security as a Compliance Assessment Program Laboratory for Interoperability.
www.unifiedcommunications.com
www.taitradio.com
Telestaff by PDSI
Booth #: 311
50 Corporate Park Irvine, CA 92606 p) 800-850-7374 ext.1279 f) 714-703-3000 aishasaucedo@pdsi-software.com
TeleStaff reduces the scheduling workload by automating staffing and the delivery of communications, as well as streamlines routine work flow and interactions among employees and supervisors. The result is increased efficiency, greater productivity and reduced operational costs.
Talley, Inc.
Booth #: 742
12976 Sandoval St Santa Fe Springs, CA 90670 p) 800-949-7079 f) 800-530-8821 sales@talleycom.com
Talley, Inc. is a leading distributor of wireless communications infrastructure and mobile products. Talley has served the market for over 25 years & stocks more than 200 top manufacturers. Based in Los Angeles, Talley offers six distribution centers nationwide and can provide two-day ground shipping to the majority of the U.S.
www.telestaff.com
www.talleycom.com
APCO SPONSOR
59
Booth #: 745
August 1-4, 2010
Houston, Texas
www.apco2010.org
Televate, LLC
Booth #: 248
7700 Leesburg Pike - Ste 270 Falls Church, VA 22043 p) 703-639-4200 f) 703-992-6583 rhayes@televate.com
A leading engineering consultancy providing innovative communications and IT services and solutions for public safety and homeland security. Our team of engineering experts designs forward-thinking, interoperable land mobile radio, wireless broadband networks and applications, CCTV, and IT based solutions to deliver the tools and information you need, when you need it.
The Spectrum Firm, Inc.

Booth #: 617
2213 Cypress Ct Flower Mound, TX 75028 p) 214-557-7546 f) 972-221-6006 joylyn.gibbons@thespectrumfirm.com
We offer frequency management, FCC licensing, engineering, and related services. We also support public safety with 700 & 800 MHz Regional Planning Committee interfaces, such as the preparation of applications for spectrum allotments, required contour studies, and related project management.
www.televate.com
www.thespectrumfirm.com
Telewave, Inc.
Booth #: 225
660 Giguere Ct San Jose, CA 95133-1742 p) 559-636-7946 f) 408-929-4007 mike.feryan@telewave.com
Telewave, Inc. designs & manufactures high quality radio system equipment for domestic & international markets. We support conventional two-way radio systems, as well as SMR, Amateur Radio, GSM, Trunking & Broadcast services. Customers include wireless system operators, public safety providers, government agencies. Telewave, Inc. is ISO 9001:2008 & GSA #:GS-35F-0248J.
Thermo Bond Buildings

Booth #: 367
109 E Pleasant PO Box 445 Elk Point, SD 57025 chuck@thermobond.com www.thermobond.com
Tiburon, Inc.
Booth #: 939
6200 Stoneridge Mall Rd - Ste 400 Pleasanton, CA 94588 p) 925-621-2783 f) 925-621-2799 info@tiburoninc.com
Tiburon is the industry-leading provider of integrated command and control and information management solutions to meet the mission-critical and complex operational needs of law enforcement, fire, rescue and corrections agencies. When rapid response is critical, our solutions provide greater information intelligence for making safer and more confident decisions.
www.telewave.com
TELEX
Booth #: 605
Bosch Security Systems, Inc., Communications Systems Division 12000 Portland Ave S Burnsville, MN 55337 p) 800-752-7560 f) 952-736-4582 craig.georgeson@us.bosch.com
For more than 30 years, Telex has been a leading technical innovator and provider of radio dispatch and signaling equipment. We deliver a wide variety of solutions, including the worlds first and most widely deployed IP dispatch solutions, to the federal government public safety, municipalities, utilities and transportation industries.
www.tiburoninc.com
Times Microwave Systems

Booth #: 720
358 Hall Ave Wallingford, CT 06492 p) 203-949-8429 f) 203-949-8423 cturner@timesmicro.com
Times Microwave Systems is a leader in the development of high reliability coaxial cables and cable assemblies for demanding interconnect applications. Products cover military-aerospace, shipboard and commercial wireless applications and include semi-flexible and rigid coaxial cable assemblies, and flexible 50 Ohm LMR cables, connectors and assemblies.
www.telex.com/radiodispatch
Thales Communications, Inc.

Booth #: 847
22605 Gateway Center Dr Clarksburg, MD 20871 p) 240-864-7000 f) 240-864-7920 liberty@thalescomminc.com
Thales Communications serves Federal, State, Local, and DoD agencies with the FCC-approved Liberty Multiband Land Mobile Radio. The Liberty LMR enables interoperability across all public safety bands136-174, 380-520, 700, 800 MHz in a single portable radio. P25-conventional, P25-trunked, and legacy analog. Full encryption capabilities including DES, AES, and OTAR.
www.timesmicrowave.com
TPL Communications
Booth #: 816
3370 San Fernando Rd Los Angeles, CA 90065 p) 323-256-3000 f) 323-254-3210 ktorres@tplcom.com
For over 39 years, TPL Communications has been the leading manufacturer of RF Power Amplifiers. Models available in Low Band, VHF, UHF, and UHF High Band with power levels up to 2 kW. Mobile, Base Station/Repeater models available. Custom amplifiers available.
www.thalesliberty.com
www.tplcom.com 60
Exhibitor listing
Trident Micro Systems
Booth #: 748
Two Trident Dr Arden, NC 28704 p) 828-684-7474 f) 828-684-7874 agryder@tridentms.com
Trident Micro Systems designs and manufactures high quality products for trunked radio system operators worldwide. Tridents NTS infrastructure and PassPort trunking protocol provide enhanced networking and mobile data solutions. Tridents iOPT family of products provides mission critical interoperability for dissimilar radio systems.
Ultralife Energy Services

Booth #: 1607
6451 Box Springs Blvd Riverside, CA 92507 p) 315-359-6226 f) 315-359-6224
United Group, Inc. - Ergonomic Office Chair Division Booth #: 905

13700 Polo Trail Dr Lake Forest, IL 60045 p) 847-816-7100 ext. 2727 info@unitedgp.com f) 847-816-7102
www.tridentms.com
APCO SPONSOR
TriTech Software Systems

Booth #: 831
9860 Mesa Rim Rd San Diego, CA 92121 p) 858-799-7000 f) 858-799-7010 sales@tritech.com
TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies. From small towns to major metropolitan areas, TriTechs flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies.
United Group, Inc. - Ergonomic Office Chair Division is a leading provider of 24/7, intensive use seating solutions for monitoring, surveillance, emergency communications operations, control rooms and other severe duty applications. Born out of the heavy equipment and automotive industries, we offer best in class and value for a variety of user statures.
www.eocusa.com
Urgent Communications
Booth #: 1411
9800 Metcalf Ave Overland Park, KS 66212 p) 913-967-1873 f) 913-514-6873 kenna.skinner@penton.com
Urgent Communications, which covers news, trends and technology development related to two-way voice and data communications for the public safety, utility, transportation, military and enterprise sectors, is published monthly by Penton Business Media. In addition, Urgent Communications produces a weekly electronic newsletter, Urgent Communications Today.
www.tritech.com
Tusa Consulting Services

Booth #: 1257
75757 Hwy 1082 Covington, LA 70435 p) 985-249-6476 f) 985-249-6468 nick.tusa@tusaconsulting.com
Since 1992, Tusa Consulting Services has specialized solely in public safety radio communications. Faced with the uncertainties of VHF/UHF narrowbanding, the impending obsolescence of legacy Project-16 trunked systems or the exhorbitant cost of maintenance? If so, visit us at Booth 1257.
www.urgentcomm.com
US Digital Designs, Inc.

Booth #: 859
1835 E Sixth St - Ste 27 Tempe, AZ 85281 p) 602-828-6965 f) 602-296-0424 sales@usdd.com
USDD is a product development and consulting company based in Tempe, AZ. At USDD, we take raw ideas and carry them through a complete product development cycle by applying our engineering expertise towards our customers goals. We also provide engineering and design consultation at every point during the development process from concept to final product.
www.tusaconsulting.com
Twenty First Century Communications

Booth #: 1614
750 Communications Pkwy Columbus, OH 43214 p) 614-442-1215 ext. 335 f) 614-442-4226 michelle.ford@tfcci.com
TFCCs emergency notification system, TFCC Alert, provides the technology to connect people to information when it matters most. Our system enables agencies to contact thousands within minutes via most any communication device. Our solution is built on the key benefits our clients insist on: performance, reliability, speed, capacity, and scalability.
www.stationalerting.com
USAlert LLC
Booth #: 321
164 W Royal Palm Rd Boca Raton, FL 33432 p) 866-896-8663 f) 561-394-9986 roberto@usalertllc.com www.usalertllc.com
www.tfcci.com
61
August 1-4, 2010
Houston, Texas
www.apco2010.org
Valmont Structures
Booth #: 313
1545 Pidco Dr Plymouth, IN 46563-1354 p) 574-936-4221 f) 574-936-6796 PolesInfo@valmont.com
Valmont is a leading supplier of monopoles and towers. Our brands, which include Pirod and Microflect towers and Valmont monopoles, are manufactured in Indiana, Nebraska, Oregon and Texas and all plants are AISC certified. Our towers range from value-based towers such as the V-Series to our premium U-Series and 800 series towers.
Verizon Wireless
Booth #: 359
7600 Montpelier Rd Laurel, MD 20723 p) 240-568-4013 f) 240-568-2528 lawana.gibson@verizonwireless.com
Reliable wireless connections are critical to ensuring that government can collaborate effectively in protecting the nation and maintaining vital services. Verizon Wireless helps agencies meet those goals by offering custom communications, collaboration and productivity solutions across Americas largest and most reliable wireless network.
www.valmontstructures.com
www.verizonwireless.com/gov
Valor Systems, Inc.

Booth #: 642
1415 W 22nd St - Tower Fl Oakbrook, IL 60523 p) 630-323-1911 f) 630-323-1914 arendina@valorsystems.com www.valorsystems.com
Versaterm, Inc.
Booth #: 1522
4300 N Miller Rd - Ste 234 Scottsdale, AZ 85251 p) 480-663-9744 f) 480-663-6261 jim.mortimer@versaterm.com
Versaterm is a leading developer of software solutions for public safety agencies in North America. Our mobile workstations; robust CAD, and records management system provides the efficiency, and control agencies require for 21st Century operations. For over 30 years we have maintained our long-standing commitment to working closely with their clients.
APCO SPONSOR
Verint Systems
Booth #: 1006
330 S Service Rd Melville, NY 11747 p) 631-962-9600 f) 631-962-9300 Info@Verint.com
Impact 360 for Public Safety Powered by Audiolog brings together functionality to assist agencies in achieving high quality and accuracy in their call handling; dispatching; liability reduction; immediacy of incident data; efficient incidentbased recording retrieval; citizen surveys; training to help maximize resources, heighten staff retention and prioritize development.
www.versaterm.com
Vertex Standard
Booth #: 853
10900 Walker St Cypress, CA 90630 p) 714-827-7600 f) 714-827-8100
Known for compact, feature-rich radios built to last, Vertex Standard offers a complete line of communications solutions for public safety users. Products include: conventional, trunked, APCO P25, base stations, repeaters, mobiles and portable two-way radios including the VX-P820 recognized as the smallest, submersible P25 radio. Discover more at booth #:853.
www.verint.com
Verizon Business
Booth #: 363
10 Patewood Dr Bldg 6 - Fl 3 Greenville, SC 29615 p) 846-676-3545 stacy.roland@verizonbusiness.com
All across the U.S., police/medical/fire departments and state/municipal governments rely on Verizon Business E9-1-1 Services. We have the track record, comprehensive service offering, and national presence to help organizations handle emergencies.
www.vertexstandard.com/
VFP, Inc.
Booth #: 661
2840 Electric Rd - Ste A-201 Roanoke, VA 24018 p) 540-977-0500 f) 540-977-5555 jharnish@vfpinc.com
VFP is celebrating our 45th year as the leading manufacturer of prefabricated equipment shelters. A diverse product line includes concrete, metal, and panelized structures. In addition to supplying E-911 Public Safety equipment shelters, VFP maintains a complete Outside Service Team capable of providing preventative maintenance and repairs to all shelter types.
www.verizonbusiness.com
www.vfpinc.com
62
Exhibitor listing
Viking Dispatch (Viking Acoustical Corp)
Booth #: 750
21480 Heath Ave Lakeville, MN 55044 p) 952-469-3405 f) 952-469-4503 bstarkweather@vikingusa.com
Viking is a full line manufacturer of Dispatch Consoles, Laminate Case Goods and Ergonomic Accessories. With over thirty-five years of experience, we are a valuable partner on any project. Custom fabrication along with the ability to produce large orders in short lead times has always been a key to our ability to service our customers needs.
VPI (Voice Print International)

Booth #: 1012
160 Camino Ruiz Camarillo, CA 93012 p) 805-389-5200 ext. 5211 lhugues@VPI-corp.com f) 805-389-5202
VPI is the worlds leading developer of Next Generation 9-1-1 ready communications recording and quality assurance solutions. Built on VPIs ultra-reliable and secure open architecture, VPI EMPOWER leverages 15 years of R&D investment and thousands of successful deployments to help PSAPs record, evaluate, analyze and improve their mission-critical communications.
www.vikingusa.com
www.vpi-corp.com
VisionAIR, Inc.
Booth #: 1537
5601 Barbados Blvd Castle Hayne, NC 28429 p) 800-882-2108 f) 910-602-7374 sales@visionair.com
VisionAIR has developed an open, integrated software solution the Public Safety Suite. This proven solution includes CAD, Law and Fire Records Management, Law and Fire Mobile Data, Inmate Management, Field-Based Reporting, GIS, LMS, and Web-Based Data Sharing. As a Microsoft Gold Certified Partner, VisionAIR builds solutions on industry standard platforms
Waterford Consultants
Booth #: 1510
18331 Turnberry Dr Round Hill, VA 20141 p) 703-596-1022 f) 540-242-3195 sales@waterfordconsultants.com
Waterford Consultants, LLC represents a new approach to regulatory compliance based on a core team of experienced, respected, professional experts in the field. Our teams demonstrated skills combined with state-of-the-art, cutting-edge technology lets you make proper, timely decisions avoiding construction delays and unexpected costs.
www.visionair.com
www.waterfordconsultants.com
Vislink Law Enforcement & Public Safety

Booth #: 613
101 Billerica Avenue Bldg. #:6 North Billerica, MA 01862 p) 978-671-5700 f) 978-671-5800 rzach@pmicrowave.com
Vislink Law Enforcement & Public Safety is a leading group of technology companies that designs, manufactures & integrates the worlds most innovative communications & surveillance systems. Advent, Link, MRC, PMR & WTS provide a unique broad based skill-set making Vislink a compelling partner for the worlds toughest communication challenges.
Watson Dispatch
Booth #: 949
26246 Twelve Trees Ln Poulsbo, WA 98370 p) 360-394-1300 f) 360-394-1322 mchristensen@watsonfurniture.com
Watson Dispatch pioneered ergonomic 24/7 consoles in 1986, and has since installed over 12,000 positions nationwide. Years of experience have translated into the design of our three Synergy product lines. Our new Synergy 3 features tackable and transparent segment options, hard surface end panels, and fully vented technology enclosures.
www.vislink.com
www.watsondispatch.com
Vista Com
Booth #: 814
17774 Cypress-Rosehill - Ste 900 Cypress, TX 77429 p) 281-516-9800 ext. 205 f) 281-516-7056 marketing@vistacomtx.com
Vista Com provides recording solutions from Verint and Eventide for quality and compliance helping you increase productivity. We offer comprehensive call recording suites featuring applications such as workforce management, speech analytics, agent grading, and more, all customized to help improve efficiency in your workplace.
Westnet Inc.
Booth #: 323
15542 Chemical Ln Huntington Beach, CA 92649 p) 714-548-3500 f) 714-901-5610 kmcgeorge@westnet-inc.com
First-In Fire Station Alerting is a patented alerting system that reduces response time. Features are Automated Dispatch, Dorm Remotes for selective bedside alerts, Video Messengers for displaying call info on the TV & HPAs for clear audio.
www.FirstInAlerting.com
www.vistacomtx.com
63
August 1-4, 2010
Houston, Texas
www.apco2010.org
Booth #: 1223
1411 K St, NW - Ste 200 Washington, DC 20005 p) 202-737-6001 f) 202-558-2094 ejohnson@wcimc.com
Winbourne & Costas, Inc. is a recognized leader in the field of public safety communications and facilities, homeland security and technical consulting services at the local, state and federal level. Nationally and internationally, we have assisted over 80 government clients over the past decade.
Booth #: 1431
12034 134th Ct NE Redmond, WA 98052 p) 425-820-6363 f) 425-820-7031 bmalloy@zetron.com
For over 25 years, Zetron has been providing mission critical communication solutions in the fields of public safety, transportation, utilities, manufacturing, healthcare, and business. With offices in Redmond, Washington; Hampshire, England; Brisbane, Australia and numerous field locations, Zetron supports a worldwide network of authorized resellers and distributors.
www.winbournecostas.com
www.zetron.com
Wright Line
Booth #: 1549
160 Gold Star Blvd Worcester, MA 01606 p) 508-852-4300 f) 508-365-6178 louis.shulman@wrightline.com
Wright Line designs and manufactures mission-critical monitoring consoles, data center airflow management solutions and modular office furniture for high-tech environments. Major public-safety communication centers, government agencies and military installations look to Wright Line for dependable, high-quality and sustainable workplace products and furnishings.
ZOLL
Booth #: 1837
11802 Ridge Pkwy Ste 400 Broomfield, CO 80021 p) 303-801-1800 f) 303-801-0001 info@zoll.com
ZOLL offers the RescueNet suitecomputer-aided dispatch, billing, field data collection, records management, crew scheduling, and mobile data software for fire and emergency medical services organizations. For more information, visit www.zolldata.com.
www.wrightline.com
www.zoll.com
xwave
Booth #: 1514
65 Iber Rd Ottawa, ON, K2S 1E7 Canada p) 613-831-0888 f) 613-831-1836 PublicSafety@xwave.com
xwave offers a fully integrated solution that improves operational efficiency and 1st responder safety including xwaveCAD: a multi-service (Police, Fire, EMS) and multi-jurisdictional Computer Aided Dispatch system; ROADS: an in-vehicle mobile solution; OnPatrol: a handheld application for law enforcement; and OnRescue: a handheld application for fire and EMS responders.
Zuercher Technologies, LLC

Booth #: 1939
3720 W 69th St - Ste 200 Sioux Falls, SD 57108 p) 605-274-6061 f) 888-477-5591 info@zuerchertech.com
Zuercher Technologies is a software company on a mission to provide public safety professionals with the highest quality, easiest to use, and best supported software possible. ledsSuite is a fully integrated public safety software system including CAD, Mapping, RMS, Mobile CAD & RMS, Jail, Civil, Financial, Agency Administration, and Reporting.
www.xwave.com/publicsafety
www.zuerchertech.com
Xybix Systems, Inc.

Booth #: 1020
8207 S Park Circle Littleton, CO 80120 p) 303-683-5656 f) 303-683-5454 jessiem@xybix.com
Xybix Ergonomic Furniture is an experienced manufacturer of Height-Adjustable Ergonomic Furniture since 1991. Our user-friendly, highly-customizable workspaces help employees get into their productivity zone and stay there. Our approach ensures customers get the right solution and that each individual benefits through the proper fit and adjustment.
www.xybix.com
64
APCO SPONSOR
Winbourne & Costas, Inc.
Zetron
Introducing:
SYNERGY 3
TechLink Access
New Organization Tools
Visit us at
Booth #949
Total Comfort System
WATSON DISPATCH Tel: 800.426.1202 www.WATSONDISPATCH.com
Corporate Partners
BOOTH 231 BOOTH 1043 BOOTH 1931 BOOTH 1011 BOOTH 531 BOOTH 745 BOOTH 1431
BOOTH 1543 BOOTH 1821 BOOTH 1531 BOOTH 612 BOOTH 1006
Learn more about corporate partners, go to www.apcocorporatepartners.org
sponsors
APCO International thanks the following companies for their additional support of the 76th Annual Conference & Exposition
Platinum Sponsor
Booth 231
Sponsored items: Premier Sponsor of the Annual Conference Registration Area Golf Tournament PSAP Award: Radio Frequency Technologist
Booth 1011
Sponsored item: PSAP Tours Cypress Creek EMS, Houston Emergency Communications Conference Essay Contest Conference Committee Apparel Hotel Room Key Cards
Gold Sponsors
Booth 2030
Sponsored item: High Visibility Exhibit Hall Aisle Signs
Booth 1043
Sponsored items: PSAP Award: Telecommunicator of the Year Gold Conference Package
Booth 745
Sponsored item: Distinquished Achievers Breakfast
67
August 1-4, 2010
Houston, Texas
www.apco2010.org
APCO International thanks the following companies for their additional support of the 76th Annual Conference & Exposition
Silver Sponsors
Sponsored item: Board of Directors VIP Dinner
Booth 1449
Sponsored item: Attendee Welcome Reception
Booth 612
Sponsored item: Conference Volunteer Shirts
Booth 531
Sponsored item: Conference Communications System
Sponsored items: Attendee Bags APCO Staff Apparel
Booth 1815
Sponsored item: Executive Council Reception
Booth 1531
Sponsored item: Shuttle Buses
Booth 744
Sponsored item: AFC Advisor Resource Room
Sponsored item: Presidential Reception

68
sponsors
Bronze Sponsors
Sponsored item: Institute Adjuncts Breakfast
Sponsored item: Bronze Conference Package
Booth 758
Sponsored item: Bronze Conference Package Sponsored item: Bronze Conference Package
Sponsored item: PSAP Award: Information Technologist
Booth 1931
Booth 731
Sponsored item: Massage Booth
Booth 621
Booth 831
Sponsored item: Water Bottles Sponsored item: Past Presidents & Life Members Luncheon
Booth 1006
Sponsored items: Bronze Conference Package PSAP Award: Communications Center Director
69
August 1-4, 2010
Houston, Texas
www.apco2010.org
APCO International thanks the following partner publications for their additional support of the 76th Annual Conference & Exposition
Partner Publications
Official Publication of APCO International
70
$1.2 Billion in Lease Financings YTD / $300 Million in Public Safety Equipment
Even in todays struggling economy, updating your equipment has never been more affordable and accessible. Over the last 12 months, we have provided over $300 Million in lease-financing for the public safety sector nationwide. At Grant Capital, our focus is on relationships. We work closely with each client to understand their organizations specific circumstances and objectives, and then tailor a customized solution to suit their needs. As a leading provider of lease financing to the public safety market, we offer tax-exempt leasepurchase agreements and master leases and operating leases from $500,000 to $50 million with terms up to 20 years for essential-use equipment, such as: 911 communications systems, fire trucks, police cars, and other equipment needed by our First Responders. Our firm finances almost any type of essential-use capital equipment, and in 2010 has been awarded over $1.2 Billion in lease-financings.
We are proud to help municipalities acquire the equipment they need to protect our citizens. Take advantage of our track record and experience.
Financing for the Public Sector
www.grantcapitalmgmt.com
Location maps
George R. Brown Convention Center
LEVEL 1
73
August 1-4, 2010
Houston, Texas
www.apco2010.org
George R. Brown Convention Center
LEVEL 2
74
LEVEL 3
New Events Coming in 2011!
Introducing APCO Technology Roundtables

Your best opportunity to learn about pressing industry technology issues
Look for these Future Roundtables

February: Anaheim, CA March: Minneapolis, MN April: Orlando, FL May: Washington, DC
For more information:

Held around the country four times a year, APCOs Technology Roundtables offer you facilitated conversations where you can discuss the most pressing IT and technology management issues in public safety communications with other managers, directors and supervisors. Participants Set the Agenda APCO doesnt select the topics covered at Technology Roundtables. Participants discuss whats most important to them at the time, and share best practices with their peers. Space is Limited Due to the interactive nature of the roundtable format, participation is limited to 15 at each event.
roundtable.apcointl.org Follow us on twitter @APCOConference
For Women Who Lead

in Public Safety Communications
April 13-14, 2011

Hyatt Regency Grand Cypress Orlando, Florida For latest information, go to wipsc.apcointl.org
75
PowerfulConnections
The Largest Public Safety Communications Event in North America
August 7-12, 2011 Pennsylvania Convention Center and Philadelphia Marriott
APCO International 77th Annual Conference & Expo
apco2011.org
notes
77
3 Ways Zetron Improves Your Interoperability
Zetron Dispatch Systems:

1. Connect more radio types together, including analog, digital, and proprietary. 2. Integrate your existing system with new, digital radios. 3. Support open standards, such as P25, including TIA DFSI & CSSI.
MORE FEATURES:
Supports small to large centers and multi-site operations and hundreds of operator positions. Redundant; no single-point of failure. Integrated telephony and radio control. Supports IP connectivity between multiple sites. Scalable and flexible to support future upgrades. Integrates multiple devices, resources, and phone and radio communications. Highly configurable UI.
With our new Zetron system, our
interoperability has more than doubled Derek D., Communication Center Manager
Contact Zetron Today for more information or visit us at www.zetron.com.
United States: 425 820 6363
United Kingdom: 44 (0) 1256 880663
Australia: 61 7 3856 4888
W W W. Z E T R O N . C O M

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Program Guide

August 1-4, 2010 Houston,Texas

You cant afford to lose even one second.

Stop by Booth #1821 for a FREE gift!

August 1-4, 2010 Houston,Texas

Executive Committee of the Board of Directors

2010 Conference Committee

Committee Member Capital Area Council of Governments

Local Flavor Chair North Richland Hills PD

Committee Member Texas Department of Public Safety

Communications Chair Longview PD

Committee Member Brookshire Bros.

FIRST VICE PRESIDENT

Volunteer Chair Tarrant County 911

Commitee Member North Richland Hills PD

SECOND VICE PRESIDENT

Transportation Captain Georgetown PD

Committee Member Texas Department of Public Safety

Golf Tournament City of Houston

IMMEDIATE PAST PRESIDENT

Committee Member Unified Edge

Committee Member Deer Park PD

Committee Member Commercial Electronics

Committee Member North Richland Hills PD

APCO INTERNATIONAL ANNUAL CONVENTION

August 1-4, 2010

Public Safety-Communications Awards Program (PSAP) Winners

2010 Registered Public Safety Leader (RPL) Graduates

2010 CAC Scholarship and Silent Key Donors

2010 CAC Scholarship Donors

2010 Silent Key Donors

Convention Center Registration Area C&D

EXHIBIT HALL HOURS

*Pre-Registration Check-in/Badge Pick-up Only

First and Second General Business Meetings

SUNDAY, AUGUST 1 TUESDAY, AUGUST 3

1:00 pm 2:00 pm 4:00 pm 5:00 pm

Committee Chairs Summit with Board of Officers

Professional Development Event Committee Awards

Call Center Standards Subcommittee

11:00 am 12:00 pm 11:00 am 1:00 pm

Additional Meeting Space Available

APCO Committee Resource Center

APCO INTERNATIONAL ANNUAL CONVENTION

August 1-4, 2010

Watch APCOtv at the Annual Conference

Attendee Bag Distribution

Security & First Aid

Houston Convention and Visitors Authority:

Lost & Found

APCO Pavilion Events Booth 1031

august 712, 2011

Pennsylvania Convention Center and Philadelphia Marriott Downtown

TUESDAY, AUGUST 3 11:00 am

august 1923, 2012

Minneapolis Convention Center and Minneapolis Hilton

Space-Age Communications Competition

august 1114, 2013

CALEA Resource Center