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    Rpa Project1

    Uploaded by

    Emil Joseph
    1. The document describes a project to create a customer service bot and automated emails using UiPath Studio. 2. The bot will help customers resolve problems by providing suggestions and contacting an employee if needed. It will also automatically send emails to customers with details on their requests, solutions, or time to resolution. 3. The objective is to make customer service more efficient by using a chatbot to handle initial customer inquiries and automated emails to update customers, reducing the workload on employees.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Rpa Project1

    Uploaded by

    Emil Joseph
    7 views3 pages
    1. The document describes a project to create a customer service bot and automated emails using UiPath Studio. 2. The bot will help customers resolve problems by providing suggestions and contacting an employee if needed. It will also automatically send emails to customers with details on their requests, solutions, or time to resolution. 3. The objective is to make customer service more efficient by using a chatbot to handle initial customer inquiries and automated emails to update customers, reducing the workload on employees.

    Original Description:

    Rpa project for clg

    Original Title

    RPA PROJECT1

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    1. The document describes a project to create a customer service bot and automated emails using UiPath Studio. 2. The bot will help customers resolve problems by providing suggestions and contacting an employee if needed. It will also automatically send emails to customers with details on their requests, solutions, or time to resolution. 3. The objective is to make customer service more efficient by using a chatbot to handle initial customer inquiries and automated emails to update customers, reducing the workload on employees.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    7 views3 pages

    Rpa Project1

    Uploaded by

    Emil Joseph
    1. The document describes a project to create a customer service bot and automated emails using UiPath Studio. 2. The bot will help customers resolve problems by providing suggestions and contacting an employee if needed. It will also automatically send emails to customers with details on their requests, solutions, or time to resolution. 3. The objective is to make customer service more efficient by using a chatbot to handle initial customer inquiries and automated emails to update customers, reducing the workload on employees.

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    © All Rights Reserved
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    BMS COLLEGE OF ENGINEERING

    DEPARTMENT OF INFORMATION SCIENCE AND ENGINEERING


    PROJECT BY: EMIL JIJU JOSEPH
    SEMESTER AND SECTION: V B
    USN:1BM21IS060

    Project: Customer service bot and automated


    emails

    Introduction:
    The Customer Service bot is an user friendly and easy to use bot that can be
    implemented to help customers resolve their problems. It provides users with
    suggestions and prompts and contacts an employee if the problem cant be
    resolved by the bot itself.
    Steps:
    1. Create a new process in Uipath Studio by clicking on the Process
    Tab

    2. Define the purpose and scope of your chatbot: Determine the


    specific tasks or functions you want your chatbot to perform. This
    could be answering FAQs, providing customer support, or
    assisting with simple tasks

    3. Design the conversation flow: Create a flowchart that outlines the


    conversation flow between the chatbot and users. Identify the different
    user inputs and the corresponding chatbot responses.

    4. Identify data sources: Determine the data sources your chatbot will need
    to access to provide accurate responses. This could include databases,
    APIs, or other systems.

    5. Develop the chatbot logic: Use the RPA platform's development


    environment to create the logic for your chatbot. This involves defining the
    rules and conditions for different user inputs and generating appropriate
    responses.

    6. Test and refine: Test your chatbot thoroughly to ensure it functions as


    expected. Make necessary adjustments or refinements based on user
    feedback and performance.

    7. Test and refine: Test your chatbot thoroughly to ensure it functions as


    expected. Make necessary adjustments or refinements based on user
    feedback and performance.

    8. Implement the email automation: Use the RPA platform's capabilities to


    automate the email sending process. This typically involves utilizing pre-
    built email activities or custom email actions to draft, send, and track
    emails.

    9. Test and deploy the solution: Validate the chatbot and email automation
    integration by testing different scenarios and edge cases. Once you are
    confident in the solution's functionality, deploy it to the production
    environment.

    Objective:
    This is meant to make customer service easier by making use of an easy to
    understand and use chatbot which will send an email to the registered
    email id of the customer with the details of the customer’s requests and
    problems along with their solutions or time that will be taken to resolve it.
    This will make customer service more efficient than when humans were
    doing it. The bot can be connected to a customer service cell to which the
    bot will forward the questions, requests and problems of customers after
    which the employees can take care of the problems one by one. This way
    the employees do not have to deal with the customers but only problems
    while the bots do the rest. After resolution of the problem or the time it will
    take to resolve it can be entered into the bot and the bot can send the
    email to the respective customers email address.

    Conclusion:
    This project makes use of Robotics Process Automation (RPA), it can be
    used to help customers to get help faster and better response from the
    customer service team. This reduces the workload of the employees in the
    customer service.

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